PROCESS • ANALYTICS • TECHNOLOGY 1 © 2014 Copyright Genpact. All Rights Reserved.

At least one third of the companies have not initiated the transformation of their operating model

Not Considered

Planned after 12 months

Planned in next 12 months

Currently in Progress

SSC,BPO or hybrid1

15

13

15

58

BPR

28

5 13

54

Tech

23

7 11

59

16

9

11

64

32

8 10

50

15

15

67

15

13

11

62

15

10

15

60

18

5 13

64

13 5

11

72

18

8 11

16

63

19

8

57

18

10 7

65

24

14

14

48

21

12

13

54

O2C R2R

P2P FP&A MDM

FINANCE AND ACCOUNTING ► OPERATING MODEL INITIATIVES ► PROGRESS

n=157 for finance and accounting executives from a survey conducted by LinkedIn commissioned by Genpact

% of respondents; Width of the column indicates the % of respondents stating that the operating model

initiative will have a material impact on the function.

DIRECTIONAL

1 BPO – Business Process

Outsourcing,

SSC – Shared Services

Center