B&Q Programme Management Office (PMO)B&Q Programme Management Office (PMO)

Creating & Sustaining An Environment for Success

B&Q’s Journey To Creating & Delivering Sustainable Change

6th March 2014

Karan Bawa – Head of B&Q Programme Management Office

B&Q Programme Management Office (PMO)

The B&Q Journey

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Understanding The Business Context & Ambition - Externally & Internally

Engaging The Leadership

Making Some Choices

Setting Up The PMO

Striking The Balance Between Rigour & Agility

Tools & Techniques

B&Q Programme Management Office (PMO)

The Context

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B&Q is the largest home improvement and garden centre retailer in the UK, employing more than 30,000 people nationwide with 362 stores. We offer around 45,000 inspirational home improvement and garden products aimed at DIY'ers and trade professionals

The UK home improvement market is around £44bn (£28bn retail and £16bn trade) and this market has largely been flat since 2008

B&Q’s turnover has been hovering around the £4bn mark since 2005

B&Q Programme Management Office (PMO)

The External Context - Top Brands In The UK

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Who recognises the B&Q brand?

B&Q Programme Management Office (PMO)

The External Context – Our Sector

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Multi-channelMulti-channel

DiscountersDiscountersSpecialistsSpecialists

Trade playersTrade players GeneralistsGeneralists

Grocers and general retailersGrocers and general retailersOnline playersOnline players

ShedsSheds

The market is not growing and we’re under greater pressure from new entrants

B&Q Programme Management Office (PMO)

The Internal Context

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• Create strong linkage between strategy and projects

• Up skill project management capabilities

• Introduce standard processes, methods and Project & Financial governance

• Weak linkage between strategy and projects

• Lack of / non-standard process and method across B&Q

• No strategic view of initiatives

Strategy

Projects

Agreed portfolio & measures

Strategy

Standard process and methods

Projects

The right stuff at the right time

Executed in the right way

Past Current

B&Q Programme Management Office (PMO)

Strategy• A clear measurable strategy• At the right level

PMO • Create the roadmap• Apply process and method• Deliver desired outcomes

Landing Change• Land change and make it stick• Handover to business as usual• Extract value

New Operating Model• OM supports the strategy• Informs the organizational

design• Creates a responsive business

Creating a Virtuous Circle

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Stra

tegy

PMO

B&Q Programme Management Office (PMO)

Air Traffic Command (Hybrid)Provides standard process and method, takes ownership and is responsible for ensuring projects are set-up for successful delivery, does not own the resources

What Type of PMO?

Weather StationThe weather presenter who reports what’s going on but does not influence or change anything in any way

Air Traffic ControlProvides standard process and method, alerts to potential issues and problems, assists and guides where required

Command & ControlAll project resources report into the PMO. The PMO is responsible for process, method and execution, there is absolute adherence to methodology, provides project approval or rejection recommendations to the board

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B&Q Programme Management Office (PMO)

The PMO Set-Up

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Business Change

Financial GovernanceProcess

• To ensure standard world class processes exist for all projects

• Provide standard project management training

• Establish the B&Q Functional Operating Model and to drive improvements

Planning

• To be the custodian of the business project portfolio

• To plan all business projects in a standard way

• To balance capability and capacity between project delivery and business ability to consume

• To deliver sustainable change within B&Q

• To provide a consistent approach to change management execution

• To ensure high levels of consistent communication and stakeholder engagement

• To apply a consistent lens to all investment projects to ensure they are set up for success

• To be the single point of financial approval and to do this with reference to agreed budgets

Quality

• To embed quality in every stage of the project lifecycle

• To strive to eliminate defects and rework

• To ensure lessons learnt from previous projects are incorporated into future projects

Our Purpose:

To enable our projects, programmes & sponsors to be successful

B&Q Programme Management Office (PMO)

Spreading The Word

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A talk about the PMO to the whole of the B&Q Head Office

B&Q Programme Management Office (PMO)

Engaging Our People

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B&Q Programme Management Office (PMO)

Tailored Service & Governance

Governance & Rigour tailored to match scale & complexity

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Business Function Pillar Multiple Pillar Enterprise

Stre

amlin

e /

Re-d

esig

nN

ewTr

ansf

orm

ation

al

Bronze

Gold

SilverExte

nt o

f Cha

nge

Scope of Change12

B&Q Programme Management Office (PMO)

Effective Project Management Framework – Gold/Silver/Bronze

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B&Q Programme Management Office (PMO)

Portfolio Summary:Project RAG Status Portfolio Highlights

Red

Amber

Green

•

Portfolio Risks & Issues•

DecisionsRequired/ Pending:

Priority Projects:Initiative Status Current Stage Status Summary

Project A A Delivery

Project B A Delivery

Project C R Delivery

Project D A Implementation

Project E G Implementation

Project F G Closure

Project G G Strategy

Project H G Strategy

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3

4

Reporting

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B&Q Programme Management Office (PMO)

Access for All – PMO SharePoint Site

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B&Q Programme Management Office (PMO)

The PMO ‘Nerve Centre’

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All key projects are documented in a standard way and managed in a highly visual manner

B&Q Programme Management Office (PMO)

What Value Do We Deliver?

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• Robust decision making, active risk management and robust benefit tracking alone have resulted in multiple £m savings

• 60% increase in projects delivered to original time, cost, quality & the right value for our customers, B&Q & our colleagues

• Ability to select the right projects that help deliver our strategy

• Business focused, standardised processes and tools• Single view of all B&Q project costs and benefits• Full alignment between strategy, financial planning,

capacity planning and PMO• Business talks a common language

B&Q Programme Management Office (PMO)

The PMO Motto…

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