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Business Service Center (BSC) Update
October 2011
Meet the BSC Leadership Team
Mary Atkins, Executive Assistant
Joey Saxon, Executive
Director, Operations
Carolyn Cross, Director of Purchasing
Eddie Reyes, Director of HUB Coordination
Leonard Bates, Director of Information Services
Ruth Moors, Director of General Accounting
Donna Shell, Director of Human Resources
Susan Sims, Director of Payments and Travel
Connie Ross, Director of Payroll
Debbie Reynolds, Director of Client Services
Donna Asher, Associate Vice Chancellor for Business Services
BSC Vision
Efficiently deliver exceptional service and solutions in a rewarding environment.
BSC Strategy
Investing in the growth of our employees while maintaining a motivated workforce
enables us to
continually improve key processes, leverage information technology, and improve collaboration within the UNT System
which drives our ability to
leverage our size and improve cost effectiveness
ensuring that we
deliver exceptional services and solutions to our customers
Who we support• University of North Texas
• University of North Texas at Dallas
• University of North Texas Health Science Center
• University of North Texas System
What functional services we provide (moved from campuses)
•Human Resources*•Employment, Benefits, Training, Records, Information Systems
•Payroll•Time and Labor
•Purchasing•Payments•Travel•HUB Administration
*Campus Human Resources retained compensation/classification, employee relations. Equal Employment Opportunity (EEO) also remained on the campuses.
Before BSC
TransitionAfter BSC Transition
Current Centralized
Centralized with
Campus Rep
Campus Specific
Payroll 49 38 11 0
Human Resources 74 25 21 28Purchasing and Payments Services
93 57 24 12
Total 216 120 56 40
BSC – Number of Services Breakdown
BSC services = 176 = 81.5%Campus = 40 = 18.5%
Before BSC Transition
After BSC Transition
Current Campus BSC
UNTHSCPayroll 8 0 8HR 19 11 8PPS 37 15 22
UNT Payroll 11 0 11HR 36 13 23Provost-HR 8 6 2PPS 66 8 58
Totals 185 53 132
BSC – Number of Positions Transitioned
BSC = 132 = 72%Campus = 53 = 28%
BSC Promises to Our Customers• Provide professional and friendly service• Continually improve and innovate• Provide accurate and knowledgeable information• Equip them with the resources (e.g. training) they need to
effectively perform their jobs• Meet or exceed service level agreements• Do what we said we will do• Treat them as a partner
How to Treat as Partner• Hold regular meetings with campus constituents (e.g.
BSC Partner/A-Team, leadership groups, etc.)• Seek input into process redesign projects• Train on new/changed processes• Provide accurate and timely information• Be accessible• Be a resource• Maintain open communication
Current Resources AvailableThe Solution Source
Newsletter
What are we working on?
• Process Redesign projects using Lean Six Sigma methodology• Vendor Setup • ePro Requisition Processing• Lump Sum Vacation Payments• Employee On-boarding• Employee Exiting/Off-boarding
• Finalizing location details and preparing for move• Woodhill Square on corner of Teasley Lane and Dallas Drive.
• Team Building• Job Evaluation and Pay Plan Development project for the BSC
What’s Next?
• Major Projects • Implementation of eForms (e.g. electronic HRM forms
with workflow, etc.)• Consolidation of 4 applicant tracking systems into 1.• Implementation of Expenses module (e.g. electronic
travel processing, etc.)• Implementation of electronic time sheets and leave
approvals
• Others????
Contact Information
Donna Asher,
Associate Vice Chancellor for Business Services,
cell: 817-925-7825
My Assistant:
Mary Atkins, Executive Assistant
[email protected], 940-565-2482
We look forward to serving you!
Questions?
