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Bob Pritchett www.bobpritchett.com

Business Email Training

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A set of slides for basic email training in a business environment. Covers basics of style, etiquette and security. A generic presentation with no reference to any specific company or email software.

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Page 1: Business Email Training

Bob Pritchettwww.bobpritchett.com

Page 2: Business Email Training

Otherwise you look like an idiot Grammers something you should do too

along with punctuation;

Page 3: Business Email Training

John, how are you?We need to address a few points. A) The trip b) the new account; (C) technical support. This will really help, sincerely, joe.

Page 4: Business Email Training

John,How are you?We need to address a few points:A) the tripB) the new accountC) technical supportThis will really help.Sincerely,Joe

Page 5: Business Email Training

Is your message really that important?

Page 6: Business Email Training

People don’t like to be screamed at

Page 7: Business Email Training

To: people who need to know or act on CC: people who ought to know but don’t

need to take any action BCC: to protect address privacy when

emailing a large group Assume your use of BCC may be revealed

Page 8: Business Email Training

Do reply all when you have handled something sent to a group

Do not use reply all when your response is not of interest to everyone

Using reply all to emails sent to the whole organization is something you should think VERY CAREFULLY about

Page 9: Business Email Training

You will really annoy EVERYONE who reads an email like this.

It doesn’t matter if it is

REALLY FUNNY

or not.

Page 10: Business Email Training

Please send this reminder about chain letters to 3 co-workers and add your name to the bottom of the list.

Page 11: Business Email Training

If you don’t need one to prepare for a legal proceeding, don’t request one.

They aren’t that useful for legal proceedings.

Page 12: Business Email Training

Dear Customer,Attached is a link to the page you need.Company Tech Support----Jim, please send this customer a link to the support page he needs right away. Don’t wait, because he’s an impatient jerk and is writing a review for a big magazine this week. – Joe

Page 13: Business Email Training

Email is not secure. Don’t even send a credit card number in an

email receipt.

Page 14: Business Email Training

By management By customers By competitors By your friends By attorneys who wish you no harm, but

have to destroy you because, “It’s my job. Nothing personal.”

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Thanks,

John

----John Doe – [email protected] Company – www.company.com(360) 555-1234