PRESENTATION ON BUSINESS ETIQUETTES

A PRESENTATION BY : -

SUDITI GUPTA 03510601811

CONTENTS

GESTURES

BODY LANGUAGE

DRESSING STYLE

PUBLIC SPEAKING

BUSINESS MANNERS

PRESENTATION SKILLS

BUSINESS MANNERS

FIRST THINGS FIRST

According to a recent USA Weekend story, it takes 15 seconds to make a first impression, and the rest of your life to undo it if it was a negative one.• The first 12 words you speak should include some form of thanks, if appropriate. When meeting someone for the first time, express your gratitude. Example: “Thank you for scheduling this meeting.”

•The first 12 steps you take should be those of confidence. Whether you are walking from the parking lot to your office, or are going to the reception area to greet clients, walk with a purpose.

•The first 12 inches from your shoulders down should includeimpeccable grooming. Your hair, collar and tie/scarf accessoriesshould be a reflection of the quality person you are.

GREETINGS AND INTRODUCTIONS

Q: When being introduced to a woman client;is it appropriate for a man to initiate a handshake?A: Absolutely. In the past, social etiquette dictated that men should wait for women to initiate thehandshake. However, in today’s business arena, it is appropriate for either party to initiate this gesture of welcome.Q: What is the best way to remember the name of a person I’ve just met?A: When meeting someone for the first time, make a point of using his or her name when shaking hands. By repeating it at least once during your conversation, the name will be reinforced in your mind.Q: What should you do when you encounter someone whose name “slips your mind”?A: When the person approaches you, extend your hand and say your name. Typically, the one person will mimic your actions by giving his or her name.

MEN AND WOMEN AS COLLEAGUES

•When at a business meal with a woman, a man should offer tohold her chair as she is being seated.

•When a woman excuses herself from a business luncheon for a“fleeting moment”, the man seated closest to her shouldacknowledge her departure and return by standing.

•When going through a revolvingdoor, a man should precede awoman.

•When going down an escalator, a man should precede a woman.

Five Business Manners That Matter

•Be PreparedWhen meeting with co-workers, superiors or clients, the best strategy is to be prepared—your subject knowledge must be thorough and you’re written materials impeccable. •You never get a second chance to make a good first impression—and in business,as in life, impressions are everything.

Your written materials must be ofthe highest standard. Any brochures or hand-outs must be edited and reviewed keenly. There is no room for error with spelling or grammar.

Your business cards must be of the highest quality with up-to-date information and not torn or bent. When presenting your card, turn it around and hand it to the person face-up, so that they can read it easily.

2. Be EarlyTake the time to get directions and find out about parking and other considerations ahead of time. This will allow you some extra time to collect your thoughts and attend to other personal needs. Basically time to breathe. This all leads to a more confident and prepared you, and ultimately, your goal of a successful meeting.

3. Dress Appropriately

Pants should fit well and should be the correct length for the shoes that you are wearing—no hems dragging on the ground.

Heels are flattering, but they shouldn’t be too high or too difficult to walk in.

Jewels should be kept to a minimum, tattoos covered and make-up and perfume subtle.

4. Be Gracious

Say please and thank you to everyone—always and sincerely; to co-workers, superiors, subordinates, restaurant staff, cab drivers, assistants, etc. A smile, eye contact, and a firm handshake complete the package!

5. Follow Through

Did you tell someone you would get back to them? Then do it. Write reminders to yourself or do whatever it takes to make sure you rememberto reply to the people that are expecting to hear back from you.If you forget, apologize, but makesure it doesn’t happen again.

PROBLEMS WHILE GIVING A PRESENTATION

•No interaction with audience

•Lack of preparation

•Too much of hand movements

•Voice modulation

•Distracting noise

•You make a mistake

Tips for a good presentation

Wear formals.

Never put hands in the pocket.

Correct use of podium.

Put very little text on slide.

Spell check

•Tell stories. Stories will get your idea across much better than charts and graphs and numbers. They also have the added benefit of helping to engage your audience.

• Keep it slow and steady. Pause when you need to take a breath, you’ll think better.

•Pause to let strong ideas sink in. This can be hard to remember, but your audience needs time to absorb and take breaks too!

•Get the group involved from the beginning. One great way to encourage involvement is to take an audience poll: •• How many of you have experience with this? •• How many of you have had problems in finding...? •• Has anyone found a really effective way to...?

•Don't use distracting backgrounds or animations. This will divert the attention of your audience. Simplicity is the key.

•Don’t forget to end your presentation with a conclusion…!!

GESTURES

A gesture is a form of non-verbal communication in which visible bodily actions communicate particular messages, either in place of speech or together and in parallel with words. Gestures include movement of the hands, face, or other parts of the body.

People often use hand gestures during heated arguments. Many hand gestures are seen in political gatherings.

Types of gestures

Single hand

Double hand

Body parts

Single hand gestures Okay sign

Apology sign

Crossed fingers

Fist punch

Handshake

Fig sign

High five

Pointing

PokingThe ILY signSaluteTelephoneThumb

Double hand gestures

• Air quotes

• Applause

• Jazz hands

• Time out

• Whatever

• Guns up

Other body parts

Air kiss

Choking sign

Elbow bump

Hand kiss

Face palm

Thai greeting

Rude gestures

“okay” sign is considered vulgar in some parts of the world. In Greece and Turkey, for example, this gesture means that they are homosexual. In some Middle Eastern countries, such as Kuwait, the okay sign signifies the evil eye.

It's quite unremarkable to see two male chums walking down the street holding hands, or arm in arm, in India and in Muslim and African lands.

Pointing with your finger is rude in so many countries it's probably wise just to abandon the gesture altogether overseas. Use an open hand instead to indicate direction.

Slurping your soup - or indeed your coffee or tea - might be a no-no at your average Aussie table but in Japan it's considered good table manners. Slurping indicates you're enjoying the meal.

TABLE MANNERS AT A FORMAL GATHERING- DO’S

You come and introduce yourself standing behind your chair.

Sit from the right side.

No personal belongings on the table, it should be either under the table or behind the back.

Wear your name badge ALWAYS ON THE RIGHT SIDE.

Never use your phone.

Don't keep the napkin on your lap until the host does so and clean your hands under the table only.

Never pick up your fallen silverware from the floor, ask the waiter to do so. Once you have used a silverware, do not keep it down on the table cloth, instead keep it on your plate.

Use a toothpick in the washroom and not on the table.

YOU EAT SOUP and not drink it.

GENERAL POINTS TO OBSERVE-

The knife is held by the handle (not like a pen) by extending the index finger along the back of the bolster.

And you hold the knife in the right while the fork in the left hand.

On a social gathering-

You should pull the chair for the lady standing on the right.

Don't order messy foods that are difficult to eat. You will feel self-conscious as you try to keep the greasy sandwich from dripping on your new silk tie or dress.

Never keep your hands on the table and your lower back should touch the edge of the chair.

Don't lick your fingers,

use a napkin.

Don't talk with food in your mouth.

DONT’S

BODY LANGUAGE

Body language is a form of mental and physical ability of human non-verbal communication which consists of body posture, gestures, facial expressions and eye movements.

It may provide clues as to the attitude or state of mind of a person. For example, it may indicate aggression, attentiveness, boredom, relaxed state, pleasure.

HOW IT WORKS

TYPES OF BODY LANGUAGE

Distance between people conversing :- Personal distance should be 45-80cm and social distance should be 1.30-30 meters.

Physical appearance and physical contact.

Eye contact.

Facial expression

Gestures

Posture

IMPORTANCE

Powerful Tool

70 to 90 % body language used in communication.

General advice: use the nonverbal behaviour that goes with that particular language.

DRESSING STYLE

Appearance is first gesture of a person.

Image of person expresses one’s individuality within a group.

It addresses 3 personal fundamental needs that are specific group, personality and influence.

Good clothes open all doors.

DRESS CODE FOR MALE CONSULTANTS Body Art - Of course our dress code prohibits tattoos. They can

be seen as unprofessional, low-class and ignorant , and at no time may a consultant have a visible tattoo.

Suit – A suit means a SUIT; sport coats and slacks are not allowed.

Shirt - A crisp white shirt is always required.

Tie - Must be conservative

Shoes - High quality black lace-up shoes are

required, polished to a mirror quality spit-shine.

Accessories - No phony Rolexes, body piercing or earrings.

Grooming - All hair, moustaches and beards must be neatly groomed

DRESS CODE FOR FEMALE CONSULTANTS Skirt or pants – Clothes should cover your body otherwise it

drags attention.

Blouse - A crisp white blouse is great, and you may have ruffles and other decorations.

Tie - Optional, but it must be conservative.

Shoes - High quality black or brown shoes are required, polished to a high shine.

Jewellery - Ostentatious jewellery, multiple ear rings on each ear, and multiple chain necklaces are prohibited.

Cosmetics - Do not use the ski-slope approach to cosmetics.

Grooming - All hair must be neatly groomed.

Perfume - Too much perfume is considered especially heinous when the stench is so strong.

Points to remember

Image is visiting card.

First impression is last impression.

It is 7% from conversation skills, 38% from gestures and manners and 55% is from clothing.

People respond to

good grooming.

PUBLIC SPEAKING

As per definition , public speaking consist of four elements namely:

Who is saying

What to whom

Using what medium

With what effects

TECHNIQUES FOR EFFECTIVE SPEAKING

The use of Gestures

Oratory

Control of voice

Speaking notes

Using humor

10 TIPS FOR PUBLIC SPEAKING

Know your material

Practice! Practice! Practice!

Know the audience

Know the room

Relax

TIPS CONTINUED

Visualize yourself giving speech

Realize that people want you to succeed

Don’t apologize for nervousness

Concentrate on message

Gain experience

FEAR OF PUBLIC SPEAKING

Public speaking – most common phobia

It is a form of performance anxiety in a person.

People become very concerned that they look visibly anxious.

TRICK TO GET RID OF FEAR

Panic Trick – Trick to get rid of fears and phobias of public speaking

It basically emphasizes on helping a

person to lose their anxiety that

they face while delivering a speech.

CONCLUSIONWe learnt -

How should first impression makes the last impression, How we should greet and introduce, Behavior of men and women, The five business manners that matter.

Problems while making a presentation, Tips for a good presentation.

Gestures, types of gestures and rude gestures.

Do’s and don'ts at a formal meet and international table setting.

Dressing style.

And finally, Techniques, tips, fear and how to overcome fear of Public speaking.