Byron Long Fulton Street, San Francisco, CA 94117 E-Mail: [email protected] Objective To provide exceptional client services and creative community management that develops and expands brand evolution, diverse social presence, and customer success. Experience Ten Group Corporate & Lifestyle Concierge February 2013 – Current San Francisco, CA • Global Hotel Specialists ‐ fulfilling accommodation‐only requests on behalf of our high net worth members, and developing excellent working relationships with key staff at individual hotels around the world • Package Holiday Specialists ‐ fulfilling global leisure travel requests on behalf of our high net worth members, including luxury journeys and complex flight‐inclusive itineraries • Transport Specialist ‐ fulfilling transport requests on behalf of our members globally; including car hire, rail, water travel (ferry/boat hire), other ground arrangements (taxis/chauffeurs), and complex itineraries • Worldwide Restaurants Specialist ‐ help our members to select and make the best possible bookings to suit their specifications and meet their deadlines • Tickets Specialist ‐ source tickets for concerts, theatre, film premieres and sporting events both in the UK and worldwide Focus Pointe Global October 2012 ‐ Current San Francisco, CA • Client Service Representative – Act as host to clients and assist them with their market research projects & respondents Gilt Groupe (Jetsetter, Gilt City, Gilt Taste) August 2009 ‐ September 2011 New York, NY • Senior Member Support Associate – Resolved member’s inquires for all nine online properties & mobile products concerning style direction, promotions, financial transactions, & website navigation • Project Assistant to Manager of Training and Development – planned, organized and managed resources for successful completion of Customer First Training for 500+ Gilt employees • Assisted management in resolving escalated customer issues, testing CRM platforms & social media monitoring tools, while providing feedback to team members concerning service levels, metrics, and KPI’s • Identified operational, technical and design issues on all online & mobile products then translated data into actionable recommendations for senior management to streamline operations and new feature design The Grace List March 2009 – October 2009 New York, NY • Event Curator/Public Relations Director – Secured national & local media coverage for upscale event‐based social networking singles group while managing social media efforts directed toward member acquisition and retention • Acquired and negotiated sponsorships/branding opportunities with beverage distributors, restaurant groups, and TV while scouting venues for multiple events with 50+ attendees NBC/Mark Burnett Productions/Reilly Worldwide September 2008 ‐ October 2008 New York, NY • “The Celebrity Apprentice 2” – Consultant to task producers to develop and execute design, managerial, sales & marketing contestant project tasks Education University of Texas at Austin May 2006 B.S., Corporate Communication, McCombs School of Business‐ Business Foundations Program, Spanish Concentration Skills Mac/PC, Microsoft Office Suite, Salesforce, Adobe Photoshop, Adobe Online Marketing Suite, Shopify, Shipedge, Citrix, JIRA,

Byron Long ~ Branding MarComm and CRM Resume ~ 2013

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Byron Long

Fulton Street, San Francisco, CA 94117 E-Mail: [email protected]

Objective

Toprovideexceptionalclientservicesandcreativecommunitymanagementthatdevelopsandexpandsbrandevolution,diversesocialpresence,andcustomersuccess.

Experience

TenGroupCorporate&LifestyleConcierge February2013–Current SanFrancisco,CA• GlobalHotelSpecialists‐fulfillingaccommodation‐onlyrequestsonbehalfofourhighnetworthmembers,anddeveloping

excellentworkingrelationshipswithkeystaffatindividualhotelsaroundtheworld• PackageHolidaySpecialists‐fulfillinggloballeisuretravelrequestsonbehalfofourhighnetworthmembers,includingluxury

journeysandcomplexflight‐inclusiveitineraries• TransportSpecialist‐fulfillingtransportrequestsonbehalfofourmembersglobally;includingcarhire,rail,watertravel

(ferry/boathire),othergroundarrangements(taxis/chauffeurs),andcomplexitineraries• WorldwideRestaurantsSpecialist‐helpourmemberstoselectandmakethebestpossiblebookingstosuittheirspecifications

andmeettheirdeadlines• TicketsSpecialist‐sourceticketsforconcerts,theatre,filmpremieresandsportingeventsbothintheUKandworldwideFocusPointeGlobal October2012‐Current SanFrancisco,CA• ClientServiceRepresentative–Actashosttoclientsandassistthemwiththeirmarketresearchprojects&respondents

GiltGroupe(Jetsetter,GiltCity,GiltTaste) August2009‐September2011 NewYork,NY• SeniorMemberSupportAssociate–Resolvedmember’sinquiresforallnineonlineproperties&mobileproductsconcerningstyle

direction,promotions,financialtransactions,&websitenavigation• ProjectAssistanttoManagerofTrainingandDevelopment–planned,organizedandmanagedresourcesforsuccessfulcompletion

ofCustomerFirstTrainingfor500+Giltemployees• Assistedmanagementinresolvingescalatedcustomerissues,testingCRMplatforms&socialmediamonitoringtools,while

providingfeedbacktoteammembersconcerningservicelevels,metrics,andKPI’s• Identifiedoperational,technicalanddesignissuesonallonline&mobileproductsthentranslateddataintoactionable

recommendationsforseniormanagementtostreamlineoperationsandnewfeaturedesign

TheGraceList March2009–October2009 NewYork,NY

• EventCurator/PublicRelationsDirector–Securednational&localmediacoverageforupscaleevent‐basedsocialnetworkingsinglesgroupwhilemanagingsocialmediaeffortsdirectedtowardmemberacquisitionandretention

• Acquiredandnegotiatedsponsorships/brandingopportunitieswithbeveragedistributors,restaurantgroups,andTVwhilescoutingvenuesformultipleeventswith50+attendees

NBC/MarkBurnettProductions/ReillyWorldwide September2008‐October2008 NewYork,NY

• “TheCelebrityApprentice2”–Consultanttotaskproducerstodevelopandexecutedesign,managerial,sales&marketingcontestantprojecttasks

Education

UniversityofTexasatAustin May2006B.S.,CorporateCommunication,McCombsSchoolofBusiness‐BusinessFoundationsProgram,SpanishConcentration

Skills

Mac/PC,MicrosoftOfficeSuite,Salesforce,AdobePhotoshop,AdobeOnlineMarketingSuite,Shopify,Shipedge,Citrix,JIRA,LexisNexis,Factiva,CisionPointMediaSource,CPM/CPC,ISISPOS,ConstantContact,GenbookOnlineScheduling