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Lead generation and appointment setting company that specializes in generating targeted and qualified business sales leads for North America through telemarketing.
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Copyright © 2010 Callbox. All rights reserved.
Copyright © 2010 Callbox. All rights reserved.
Copyright © 2010 Callbox. All rights reserved.
• Largest B2B lead generation outsourcing company in the world
• More than 8 years of operation• Over 500 sales and marketing professionals
worldwide• Offices in the following countries: USA, UK,
Australia, Singapore, Malaysia, Hong Kong, New Zealand
Callbox Sales and Marketing Solutions
Copyright © 2010 Callbox. All rights reserved.
INDUSTRIES WE SERVE
Copyright © 2010 Callbox. All rights reserved.
Industries We Serve
Software Products
IT Products and Services
Advertising Services
Financial Services
Merchant Services
Education and Training
Healthcare
Commercial Cleaning
Other Industries
Logistics, Real Estate, Travel, etc.
Copyright © 2010 Callbox. All rights reserved.
MAJOR CLIENTS
Copyright © 2010 Callbox. All rights reserved.
Over 6,000 companies served around the worldMajor Clients
Copyright © 2010 Callbox. All rights reserved.
AWARDS
Top 50 Teleservices Agencies Ranking
• 12th in the US Market
• 10th in the International Market
Customer Interaction Solutions Magazine
Top Outsourcer Awards
• Top Outsourcer of the Year
• 1st in Percentage Growth of Sales Revenue
• 2nd in Number of Business-to-Business Agents
Contact Center World
2010 Leading Providers of Outsourced Sales and Marketing Services
• Listed as a Top SMO Service Provider based on Customer Satisfaction Ratings
• Recognized for Excellence Across Nine Performance Criteria
The Black Book of Outsourcing
Copyright © 2010 Callbox. All rights reserved.
OUR SERVICES
Copyright © 2010 Callbox. All rights reserved.
Our Services
• Appointment Setting / Lead Generation
• Event Telemarketing
• Telephone Survey
CREATE sales opportunitiesWith
TELEMARKETINGTELEMARKETING
CAPTURE more leads onlineWith
WEB MARKETINGWEB MARKETING
• Targeted Call Lists• List Management (Data Validation, Data
Cleansing, Database/Client Profiling)
CONTACT decision makersWith
SALES LISTSSALES LISTS
• Web Design
• Search Engine Optimization (SEO)
• Social Media Marketing
Copyright © 2010 Callbox. All rights reserved.
TELEMARKETING
Copyright © 2010 Callbox. All rights reserved.
The Callbox Process
8
Notice ofAward of ContractCalling can begin within 2 weeks.
1
Kick-Off MeetingWithin a Week of Award
2
Call Script DevelopmentDay after Kick-off
3
Product Training / Simulation CallsDay after Script Approval
4
Release of DatabaseWithin 3 Days of Kick-Off
5
Start of Calling CampaignWithin 7 Days of Database Approval
6Weekly Campaign ReportingPipelineCRM, Campaign Status
7End-of-Month Campaign Summary ReportingWithin 3 Days
Copyright © 2010 Callbox. All rights reserved.
Copyright © 2010 Callbox. All rights reserved.
The Call Campaign
Flow
Lead Identification / Appointment SettingAgent reviews Client's
calendar prior to setting appointments.
Lead QualificationQuality Analyst listens to
call recording.
Leads that require additional information are tagged for follow-up. An agent corrects or gathers the additional information and the Lead is resubmitted for qualification.
START of Call Campaign
Send to Quality AnalystAgent tags success calls as
“For Lead Qualification" in the PipelineCRM.
Lead RegistrationLeads/appointments
approved by the QA appear in the PipelineCRM and on the
Client’s calendar.
Email Delivery/Web Pick-upPipelineCRM sends notification
email to the Client. Client follows email link to view qualified leads
and appointments scheduled.
Copyright © 2010 Callbox. All rights reserved.
ONLINE MARKETING
Copyright © 2010 Callbox. All rights reserved.
Website Design and Search Engine Optimization Website Analysis
Keyword Research
Content Writing
On-Page Optimization
Offsite Optimization
Social Media Marketing
Copyright © 2010 Callbox. All rights reserved.
LIST SERVICES
Copyright © 2010 Callbox. All rights reserved.
List Services
Database Validation/Verification
Data Cleansing/Scrubbing
Database/Customer Profiling
Targeted Call List Creation
Copyright © 2010 Callbox. All rights reserved.
OUR GLOBAL DATA WAREHOUSE
Copyright © 2010 Callbox. All rights reserved.
The Callbox Data WarehouseProfiled by Country
Over 20 Million Records
Copyright © 2010 Callbox. All rights reserved.
LEAD Management: PipelineCRM ©
Copyright © 2010 Callbox. All rights reserved.
Home
Complete web-based CRM: • sales pipeline
update information and status upload proposals and related docs view history
• calendar and alarms
• task manager
• real-time activity tracker track agent's latest calls
Copyright © 2010 Callbox. All rights reserved.
Calendar
track appointments set by the Agent
block dates/times for personal appointments
view calendar of your individual sales team members.
Copyright © 2010 Callbox. All rights reserved.
Leads
search lead histories
export lead list
Copyright © 2010 Callbox. All rights reserved.
Reports
view charts and tables reflecting campaign progress
view full call histories
customize and download reports
Premium Features
• List Editor manage/edit/delete call list entries download current call lists
• Dataminer build targeted lists; filter by location,industry and business size
Copyright © 2010 Callbox. All rights reserved.
Contact UsUSA +1 888.810.7464UK +44 203.002.5986Australia +61 2.9037.2248New Zealand +64 9.9143122Singapore +65 6248.5023Malaysia +60 3.4264.6400Hong Kong +852 3.6786708
[email protected]@callboxinc.com
www.CallboxInc.com