IconIxx SaleS FreeS Global TechnoloGy leader From a dependence on IT reSourceS

“As a global company in a competitive market, we rely on compensation incentives to drive performance and on specialized software to manage it. But our old system required constant add-ons and technical support. Iconixx Sales has taken our incentive compensation to the next level. Now our system is global, mobile, integrated and easy-to-use, and most importantly, our IT people can let the system do its work so they can focus on other priorities.”

For many years, the client used the same incentive management solution. However, this legacy system had some notable shortcomings.

• It lacked a workflow integration tool that coordinated use among field representatives, management, operations, human resources and executive functions. As a result, the client was forced to customize a workflow tool so the system could process its business needs.

• It lacked user-friendly management features to implement Goal Setting and Approvals, Results Review and Approvals, Plan Updates, etc.

• There was a lack of compatibility between the ICM system and the client’s database, so a serious upgrade to maintain serviceability was required.

• Perhaps most troublesome, on a day-to-day basis, the system required continuous support from the client’s IT department and an external service provider.

Together these issues meant that the client’s legacy ICM system had essentially become a “multi-million dollar calculator”.

In 2010, the client decided to upgrade its system or seek a new solution. They undertook a strategic review to evaluate needs and examine options based on cost, performance, reliability and timeframe.

After a significant review, the company decided to replace its legacy solution with Iconixx Sales and Iconixx Global Services. Iconixx Sales also expanded the client’s ICM footprint by integrating a division that was previously unserviceable because the custom workflow could not be accommodated.

The legacy vendor proposed an upgrade but could not implement within a reasonable timeframe or budget. Furthermore, the proposed system still did not provide a workflow management tool and would require integration with the client’s customized application.

Iconixx Sales, however, met all of the client’s functional requirements without the need for add-on applications. The client also determined that Iconixx offered a reasonable subscription fee, a reasonable installation plan and an outstanding, proven record of support.

Client ProfileIconixx’s client is a global leader in the technology and telecommunications sectors. Operating in more than 100 countries, the company has significant market share worldwide.

challenge Solution

Iconixx Sales provided its client with a flexible solution that leverages the latest Cloud technologies to deliver a complete Incentive Compensation Management (ICM) system on a single platform.

Iconixx Sales offers:

Worldwide mobility and access – Using Cloud technologies, Iconixx Sales is accessible by the client’s staff on their mobile devices, and its system administrators can manage the software via a web connection from their offices in New York, London, Shanghai, Singapore or Europe.

More complete, end-to-end system – Iconixx Sales provides an all-in-one solution, overcoming the need for additional applications for workflow management. Iconixx Sales also provides service across the entire global company, something the previous solution was unable to achieve.

Increased reporting – Iconixx Sales provides additional data mining and reporting capabilities. The client can use the system to conduct ‘plan modeling,’ comparing different approaches against existing plans using ‘what if’ capabilities. This forecasting feature offers greater agility and insight.

Iconixx Sales had an immediate financial benefit by reducing the client’s dependence on IT resources. Since adopting Iconixx, the number of dedicated people has been reduced from 4 full-time analysts to a single half-time position, which is currently outsourced. Adopting Iconixx did not generate any additional IT costs other than the expected implementation costs, so the transition offered considerable cost savings.

The Iconixx Difference

MEASURABLE ROI

GOALS

AFTER ICONIXX

• Single solution• Integrated workflow

function• ICM footprint expanded to

other divisions

• Expanded, integrated system

• Increased reporting capability

• Reduced need for internal IT support

BEFORE ICONIXX

SECTOR

INDUSTRY

SOLUTION

• Legacy solution with no integrated workflow

• No user-friendly management tools

• Internal IT resources required for support

Technology

Communication Equipment

Iconixx Sales 3420 Executive Center DriveSTE 250Austin, TX 78731877-ICONIXXwww.iconixx.com