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This is a presentation I use as part of an interpersonal skills workshop. I hope you enjoy it. ...Geoff (www.performancepeople.com.au)
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Getting your message across
Feedback
Message
Sender Receiver
Message
Sender Receiver
Hi John. How are
you?
Feedback
Sender Receiver
Good thanks
Andrew.
Feedback
Message
Sender Receiver
Feedback
Message
Sender Receiver
Noise
Feedback
Message
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Sender Receiver
John has made an effort with his
appearance for our new clients. I should make a
comment.
Message
Sender Receiver
You’ve certainly
scrubbed up well today
John.
Sender Receiver
Is he saying that I normally look scruffy?
He always dresses well, but he spills
his lunch on it.
Feedback
Sender Receiver
F--k off!
Afterwards…
Ask the question:
Did effective communication take place?
Active Listening
• Pay attention• Look at the speaker• Use mini-responses• Suspend your judgment• Find meaning – feelings & facts• Ask questions• Paraphrase• Open & honest responses
Integrity
People will only hear and act willingly if they trust you. Trust is earned by trusting other people, and being trustworthy.
Look after your integrity!
Not Really Listening
• Stephen Covey sinks the boots into ‘Active Listening’.
• He describes the technique as:“listening with the intention to reply”.
Empathetic Listening
“Unless you are influenced by my uniqueness, I’m not going to be guided by your advice.”
Stephen Covey, 1989
Not “listening with the intention to reply”, but “listening with the intention of understanding”.
Influencing
• Yes, we need to influence people.• To influence them with integrity,
understand them first.
“Diagnose before you prescribe.”
Some Quotes
When people talk, listen completely. Most people never listen.
Ernest Hemingway
The problem with communication ... is the illusion that it has been accomplished.
George Bernard Shaw
Words are, of course, the most powerful drug used by mankind.
Rudyard Kipling
The way we communicate with others and with ourselves ultimately determines the quality of our lives
Anthony Robbins
Communication is the real work of leadership.Nitin Nohria
© Performance People Pty Ltd, 2009
Added to SlideShare by GeoffatPerformancePeople
www.performancepeople.com.au
