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A presentation about attitude, communication, and how they work together by productivity expert and CRP (Chief Recovering Perfectionist) of www.ThisTimeIMeanIt.com, Scott "Q" Marcus. The presentation was for owners of residential care centers on the 2014 Quest for Excellence cruise in the Eastern Caribbean in January of 2014.
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Oops!I didn’t mean it to come out that way!
(a.k.a “Understanding how attitude enhances and affects communication.”)
Scott “Q” MarcusCRP, www.ThisTimeIMeanIt.com707.442.6243Facebook.com/ThisTimeIMeanIt@ThisTimeIMeanIt
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Your Attitude
2
Your Attitude
Pretty Good69%
Extremely Upbeat10%
Average19%
Below Average1%
79%
2
Co-Workers’
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Pretty Good49%
Extremely Upbeat3%
Average36%
Below Average10%
Extremely Poor1%
52%
2Your comments are welcomed: [email protected] • www.ThisTimeIMeantIt.com4
Others’
Extremely Upbeat1%
Pretty Good30%
Average57%
Below Average12%
31%
Your comments are welcomed: [email protected] • www.ThisTimeIMeantIt.com
Attitude
“Complex interaction between feelings and beliefs that affect how we react to our environment.”
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Your comments are welcomed: [email protected] • www.ThisTimeIMeantIt.com6
Honest Attitude PrayerSo far today, God, I've done
all right.
I haven't gossiped, haven't lost
my temper, haven't been
greedy, grumpy, nasty, selfish,
over-indulgent, or told
anyone to mind their own
business and stay out of mine.
I'm really glad about that!…
Your comments are welcomed: [email protected] • www.ThisTimeIMeantIt.com6
Honest Attitude Prayer
But, in a few minutes,
God, I'm going to get out
of bed, and from then on
I'm probably going to need
a lot more help.
Examples of Attitude 7
I bet living in a nudist colony takes all the fun out of Halloween. -‐Age 13
Examples of Attitude 7
Examples of Attitude 7
Examples of Attitude 7
Examples of Attitude 7
Examples of Attitude 7
Examples of Attitude 7
Examples of Attitude 7
Your comments are welcomed: [email protected] • www.ThisTimeIMeantIt.com9
Logical
Physical
Emotional
Spiritual
< Activity! Inspiration >
< Execution Creation >
The Basics
Your comments are welcomed: [email protected] • www.ThisTimeIMeantIt.com9
Logical
Physical
<<<<Change
Emotional
Spiritual
< Activity! Inspiration >
< Execution Creation >
The Basics
Your comments are welcomed: [email protected] • www.ThisTimeIMeantIt.com9
Logical
Physical
<<<<Change
Emotional
Spiritual
< Activity! Inspiration >
< Execution Creation >
The Basics
Your comments are welcomed: [email protected] • www.ThisTimeIMeantIt.com10
Attitude
Feelings Beliefs
Your comments are welcomed: [email protected] • www.ThisTimeIMeantIt.com11
Feelings
Experience(Observations)
Attitude
Your comments are welcomed: [email protected] • www.ThisTimeIMeantIt.com11
Feelings
Experience(Observations)
Biology
Attitude
Your comments are welcomed: [email protected] • www.ThisTimeIMeantIt.com11
Response
Feelings
Experience(Observations)
Biology
Attitude
Your comments are welcomed: [email protected] • www.ThisTimeIMeantIt.com
Conflict Cycle
Expectations
CALM
12
Your comments are welcomed: [email protected] • www.ThisTimeIMeantIt.com
Noise
Conflict Cycle
Expectations
CALM
12
Your comments are welcomed: [email protected] • www.ThisTimeIMeantIt.com
Noise
Conflict Cycle
Expectations
Resolution
CALM
12
Your comments are welcomed: [email protected] • www.ThisTimeIMeantIt.com
Noise
Conflict Cycle
Expectations
Resolution
Follow Up
CALM
12
Your comments are welcomed: [email protected] • www.ThisTimeIMeantIt.com
Reasons for Conflict
•Shoulds
•Disqualifying
•Inappropriate Rescue
•Perfectionism
•Boundary Violation
•Selective Viewing
13
Your comments are welcomed: [email protected] • www.ThisTimeIMeantIt.com
Support vs. Saving
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• Can I help?
• Want my help?
• Do I want to help?
Your comments are welcomed: [email protected] • www.ThisTimeIMeantIt.com
Conflict Styles
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•firecracker•cold shoulder•backstabber
•memory lane•social zinger•last word
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Dealing with Others
• Happy or Right?
• Five Year Rule
• Understand intentions
Your comments are welcomed: [email protected] • www.ThisTimeIMeantIt.com
The 3 Rs
• Recognize
• Reflect
• Redirect
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Think “LAST”
L isten
A pologize (Acknowledge)
S olve
T hank
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L
A
S
T
Your comments are welcomed: [email protected] • www.ThisTimeIMeantIt.com20
Your comments are welcomed: [email protected] • www.ThisTimeIMeantIt.com20
• Begin with “I”• No Interruptions
• No Denials• No Cross Complaints
Fair Fighting
1. In
tent
ion
Your comments are welcomed: [email protected] • www.ThisTimeIMeantIt.com21
Putting it all Together
2. Pr
iming
3. Q
uesti
oning
4. Li
stenin
g
5. C
larify
ing
6. Su
gges
ting
7. T
hank
ing
Oops!I didn’t mean it to come out that way!
(a.k.a “Understanding how attitude enhances and affects communication.”)
Scott “Q” MarcusCRP, www.ThisTimeIMeanIt.com707.442.6243Facebook.com/ThisTimeIMeanIt@ThisTimeIMeanIt
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