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Streamlining the Permitting Process Mary Gibbs
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STREAMLINING THE PERMITTING PROCESS
Horizon CouncilNovember 22, 2013
Prepared by Department of Community Development
Regulatory streamlining is a high priority for the Horizon Council.
“Time and Certainty”
OVERVIEW
• What we’ve done and where we’re going
– Customer Service
– Technology (we are really excited about this!)
– Zoning and Development Orders
– Comprehensive Plan
– Future Plans
CUSTOMER SERVICE
One Stop Shop is Essential
Customer Convenience and Efficiency
CUSTOMER SERVICE
Friendly “Superhero” Staff
No they don’t always dress like this!
STREAMLINING IDEAS
Customers
Business Issues Task
Force
BCC and County
Administration
Other Committees
Staff
COME FROM MANY SOURCES
PERMITTING IS FAST!!
Building Permits
A FEW STATISTICS
Building Permits (annual)
36,442
Total building permits issued
63,709
Building inspections
scheduled by phone
35,841
Customers helped at counter
Coming soon online
TECHNOLOGY = EFFICIENCY
• Electronic permitting –used for building permit applications for two years; volume doubled in 1 year (966 to 2,000+)
• Coming soon – eCheck payment option (January)
• Now expanding to development orders and zoning actions
CUSTOMERS LOVE ELECTRONIC OPTIONS!
GOAL:Provide all customers
the option to handle
transactions electronically
–Go Green! Save time
and money!
“It’s the easiest submittal process I’ve used, and I love it. It makes submitting and resubmitting our application
packets so simple.”
“We love it! Everyone is doing a great job,
you have a wonderful and helpful staff.”
“I love the e-plan submission; it has been a God-send,
wonderful and easy to use.”
“I currently do most of my permitting online with most
counties. I must say that Lee County to me is the easiest and most efficient. Responses are very prompt and the system is
great.” “I love being able to do online permitting. I like how everything works. It's very easy to work and learn. Thanks!!”Go Green!
“We love it! Everyone is doing a
great job, you have a wonderful and helpful staff.”
“It’s the easiest submittal process I’ve used, and I
love it. It makes submitting and
resubmitting our application packets so
simple.”
“I love the e-plan submission; it has been a God-send,
wonderful and easy to use.”
“I love being able to do online permitting. I like how everything works.
It's very easy to work and learn. Thanks!!”
“I currently do most of my permitting online with most
counties. I must say that Lee County to me is the easiest
and most efficient. Responses are very prompt and the
system is great.”
GOAL:
Provide all customers the option to handle
transactions electronically –
Save time and money!Go Green!
• Some things we do already
– Dedicated phone lines for building and zoning information
– “Free” informal meetings and custom meetings
– Team reviews with project managers
– Assigned staff “person of the day”
ZONING & DEVELOPMENT ORDERS
These are real customers, not actors!
ZONING & DEVELOPMENT ORDERS
• What we’ve done recently with assistance from the Business Issues Task Force
– Change code to allow more “administrative reviews” which eliminates public hearings and shortens process
– Shortened zoning “sufficiency” review times
– Mandatory meetings to iron out issues with applicant
ZONING & DEVELOPMENT ORDERS
– Revised and reduced all application requirements = less paperwork
– Combined development order categories
PROCESSES ARE BECOMING SHORTER
COMPREHENSIVE PLAN
• First major review since 1984– Assistance from:
• Horizon Council Business Issues Task Force• Local Planning Agency• Community Sustainability Advisory Committee• 80+ meetings held throughout the county
SOME PROPOSED CHANGES
• Future vision for the County
– Higher densities in urban areas
– More focus on Economic Development
– Integrate transportation and land use
– Streamline concurrency and other requirements
– Make redevelopmenteasier
FUTURE PLANS
• What’s next
– ePlan electronicreview for zoningand development orders
– eCheck payment option
– Continued focus on shortening processes
FUTURE PLANS
– Finalize the comprehensive plan (Spring 2014)
– Review of codes - “use groups” and “zoning districts” for consolidation and streamlining
– Work with Hearing Examiner on time frames for zoning and code enforcement
– Continue to work with Business Issues Task Force
To download the full report, go to
www.leegov.com/dcd
Thank you!Business Issues Task
Force and Staff
