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In a pilot study carried out by McKinsey & Company, the Cultural Transformation Tools CTT were used in parallel with 30 structured consultant interviews. The Cultural Transformation Tools CTT were found to provide a more comprehensive analysis and more credible results at a fraction of the cost.
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“When I reflect on what makes an
outstanding organization,
I keep coming back to the
effectiveness of our people
individually and collectively.
Long-term success has to have a
solid foundation built on
principles and values
that act as a centre of gravity.”
John McFarlane, Chief Executive Officer,
ANZ Bank, Melbourne, Australia.
ANZ Bank Australia
© 2010 COACH ERA http://www.skyisthelimit.org/index.htm
John McFarlaneCEO, ANZ Bank
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Key Attributes:
• Makes it possible to translate qualitative data into quantitative data
• Provides a base-line measurement instrument for monitoring changes in the organisational culture
• Provides a method for measuring cultural capital
Cultural Transformation Tools (CTT) “MEASUREMENT MATTERS”
© 2010 COACH ERA http://www.skyisthelimit.org/index.htm
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• In a pilot study carried out by McKinsey & Company, the Cultural Transformation Tools CTT were used in parallel with 30 structured consultant interviews. The Cultural Transformation Tools CTT were found to provide a more comprehensive analysis and more credible results at a fraction of the cost.
• They provide one of the most comprehensive cultural diagnostic and values assessments available.
• They are affordable for small and large organizations. Costs are the same for 100, 1000 or 5000 employees when completed on the Internet. Paper surveys are also available.
• The survey form is simple – it requires only 15 - 20 minutes to complete. Results are available in 2-4 weeks.
• The survey form is customized for every organization and can be WEB or paper based.
• The survey is available in sixteen languages.
• The survey can be used for multiple purposes.
Key Benefits
© 2010 COACH ERA http://www.skyisthelimit.org/index.htm
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• Leaders and Change Agents wanting to understand their Cultural Capital and the Intangible assets with the organization.
• Leaders and change agents who want to create value by building values-driven organisations
• Leaders and Change Agents wanting to review or create the vision, mission and values that will drive long term sustainable success
• Successful organizations wanting to move to the next level of organisational effectiveness, scalability, repeatability and sustainability
• Leaders and change agents who need to create or re-establish the organisations Identity and purpose in order to assess the benefits of maintaining a group approach or divesting aspects of the business portfolio
• Companies wanting to attract and retain talented people and deliver shareholder value and long term sustainability
• Leaders and Change Agents wanting to build diversity within the organisation
Who is Using the Cultural Transformation Tools 1?
© 2010 COACH ERA http://www.skyisthelimit.org/index.htm
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• Private and Public Sector organizations that have re-engineered their systems and processes, but are having difficulty in becoming learning organizations
• Organisations that want to find a unique competitive advantage via their culture and have behaviours and values aligned
• Organizations that want to implement successful leadership development programmes.
• Organisations that are already successful and want to measure and maintain their unique points of difference.
• Companies with high employee turnover, low morale and poor customer relations
• Companies wanting to facilitate the smooth merger of organizational cultures during mergers and Acquisitions (Due Diligence)
Who is Using the Cultural Transformation Tools 2?
© 2010 COACH ERA http://www.skyisthelimit.org/index.htm
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From Leaders’ Values to Shareholder Value
CORPORATE SECTOR
© 2010 COACH ERA http://www.skyisthelimit.org/index.htm
Corporate Culture
Leaders’ Values/Behaviors
Competitive Advantage
Shareholder Value
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From Leaders’ Values to Shareholder Value
GOVERNMENT SECTOR
© 2010 COACH ERA http://www.skyisthelimit.org/index.htm
Leaders’ Values/Behaviors
Mission Assurance
Sustainable Performance
Organizational Culture
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From Leaders’ Values to Shareholder Value
CORPORATE SECTOR
© 2010 COACH ERA http://www.skyisthelimit.org/index.htm
Employee Fulfillment
Leadership Development
Customer Satisfaction
Shareholder Value
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• ANZ Bank• British Petroleum• Computer Associates • Ford Motor Company• IKEA• ING Bank• Johnson & Johnson• Kellogg’s• Konica Minolta
• L’Oreal
CTT – Sample of Clients
© 2010 COACH ERA http://www.skyisthelimit.org/index.htm
• Mars / Master foods• Methodist Hospital
System• McKinsey & Co• Nestle• PricewaterhouseCoo
pers• Statoil• Volvo • Many Schools and
Universities
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• Individual Values Assessment
• Team Values Assessment
• Corporate Culture Assessment
• Leadership Values Assessment (360)
• Executive Search Assessment
• Employee Selection Assessment
• Employee Exiting Assessment
• Merger and Acquisition Compatibility Assessment
• Client Assessment of Corporate Values
To start measuring your company culture and the values of your leaders using the Culture Transformation Tools (CTT) call us.
Twitter: coacheragroup Tel: +31(0) 63 934 8920
Mail: [email protected] Skype: vikunovski
Corporate Transformation Tools Assessment Types
© 2010 COACH ERA www.skyisthelimit.org
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• 5th largest company in Australia, largest in New Zealand
• 33,000 staff
• 6 million customers
• Market Capitalisation US$43 billion
• 30 countries, focus on Austral-Asia-Pacific
• Our enlightened culture is a key point of difference
Appendix I - ANZ Bank Today
© 2010 COACH ERA www.skyisthelimit.org
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ANZ Bank Today
© 2010 COACH ERA www.skyisthelimit.org
customer satisfaction, recognitionopen communication
best practice, well managed
accountable, balanced, differentteamwork, continuous improvement
customer first, community trust,
leadership, excellence, staff fulfilment
staff safety, shareholder value
inspirational, open, integrity,committed,
vision, sustainable
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ANZ Values Evolution
© 2010 COACH ERA www.skyisthelimit.org
2000
Results Orientation
Accountability
Cost Reduction
Profit
Continuous Improvement
Bureaucracy (L)
Goals Orientation
Shareholder Value
Customer Focus
Achievement
2003 2006
Customer Focus
Cost Reduction
Accountability
Continuous Improvement
Achievement
Profit
Results Orientation
Community Involvement
Shareholder Value
Customer Satisfaction
Customer Focus
Community Involvement
Brand Image
Profit
Cost Reduction
Shareholder Value
Customer Satisfaction
Results Orientation
Achievement
Organisational Growth
1
2
3
4
5
6
7
8
9
10Source: Cultural Transformation Tools
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ANZ Profit Evolution
$0
$500
$1.000
$1.500
$2.000
$2.500
$3.000
$3.500
1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005
Net Profit After Tax (A$millions)
Start of Cultural TransformationStart of Cultural Transformation
© 2010 COACH ERA www.skyisthelimit.org
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ANZ Share Price Evolution
© 2010 COACH ERA www.skyisthelimit.org
$4,81$7,32 $8,00
$4,85
$10,98
$18,50
$0
$5
$10
$15
$20
$25
$30
Mar-98 окт.03 мар.06
A$9.66
A$26.50
A$18.30
Intangible Drivers(Cultural Capital)
Intangible Drivers(Cultural Capital)
Tangible Drivers(Financial Capital)
Tangible Drivers(Financial Capital)
A$32.65 Jun 07
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ANZ Employee Satisfaction Evolution
© 2010 COACH ERA www.skyisthelimit.org
49%
58%62%
72%
78% 78%82%
85%
0%
25%
50%
75%
100%
1999 2000 2001 2002 2003 2004 2005 2006
Start of Cultural TransformationStart of Cultural Transformation
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Based on COACH ERA Consultings extensive experience of Organisational transformation and our understanding of where you are, the key conditions for success would be:
Excellent up-front work to design a programme that accurately reflects the core business agenda.
Establishing a partnership which agrees a clear way of working together
Key contacts
One In House Project person who holds ownership, to help us work together
One COACH ERA Consulting person who liaise and co-ordinate all meetings and materials
We work with you toward complete internal ownership at a pace that feels right for your needs
On-going review sessions to embed our learning and share insights
Twitter: coacheragroup Tel: +31(0) 63 934 8920
Mail: [email protected] Skype: vikunovski
Appendix II – Working together - Conditions for Success
© 2010 COACH ERA www.skyisthelimit.org
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THANK YOU
© 2010 COACH ERA www.skyisthelimit.org
The problems cannot be solved at the level of thinking on which they were created
- Albert Einstein
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COACH ERA is a cutting edge boutique consultancy, specialized in the field of business executive coaching,
leadership development and corporate culture transformation.
Certified Culture Transformation Tools consultancy, by the Barrett Values Centre.
ABOUT US
© 2010 COACH ERA http://www.skyisthelimit.org/index.htm