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www.invensis.net How a global hospitality chain increased its back office productivity by 72%? The client: the Australian division of a resort chain with more than 7,000 hotels. The problem: they were inundated with clients survey forms. Their focus: to deliver a marvelous experience to their clients. Their non-focus: to manage an OVERWHELMING amount of back office data. The solution? OUTSOURCING. Outsourcing is defined as "Ongoing services from an outside company that a company currently provides, or most organizations normally, provide for themselves." (Jane C. Linder, Outsourcing for Radical Change: A Bold Approach to Enterprise Transformation, 2004) “...however, by simply following a traditional (outsourcing) cost-focused approach, companies may be missing opportunities to gain further competitive advantage." (Deloitte, Strategic outsourcing for success, 2008) the chosen one: INVENSIS A global Business Process Outsourcing company that provides end-to-end back office data management and data entry services, allowing clients to focus on their core competences. the changelle: To entry and manage the clients scanned data and convert it into highly valuable and easy to use information. Invensis' resources: 12+ years experience in data entry & management and a highly trained team. The process: 1. Data Entry the clients surveys sheets into their system. 2. Organizing and removing redundant data. 3. Priority in data security. 4. 24/7 work to cater for the client’s worldwide customer base. And the results? - 15.2 millions documents processed. - 72% increase in back office productiviy. - 15% increase in document processing accuracy. - 40% cost reduction. - And an enchanced costumer satisfaction. For more information about Invensis Business Processing Outsourcing services visit as at www.invensis.net
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the clientthe Australiandivision of a resort chain with more than7,000 hotels
the problem
They were inundatedwith clients surveyforms
their focusto deliver a marvelousexperience to their clients
their non-focusto manage an
OVERWHELMINGamount of back office data
the solution?
OUTSOURCING
Outsourcing: “Purchasing
ongoing services from an
outside company that a
company currently provides, or
most organizations normally
provide for themselves."Jane C. Linder, Outsourcing for Radical Change: A Bold Approach to Enterprise Transformation (2004)
“...however, by simply following
a traditional (outsourcing)
cost-focused approach,
companies may be missing
opportunities to gain further
competitive advantage."Deloitte, Strategic outsourcing for success (2008)
the chosen one:
INVENSISA global Business Process Outsourcing company that provides end-to-end back office data management and data entry services, allowing clients to focus on their core competencies.
the challengeTo entry and manage the clients scanned data and convert it into highly valuable and easy to use
information
the resources
12+ years experience in data entry & management
highly trained team
and a
the process1.Data Entry the clients surveys sheets into their system
2.Organizingand removing redundant data
3.Priority in DATASECURITY
24/7 work to cater for the client’s worldwide customer base
4.
and the results?
15.2 millionsdocuments processed
72% increase in back office productiviy
15%increase in document processing accuracy
40% costreduction
and an
enhanced customersatisfaction
For more information about Invensis Business Processing Outsourcing services visit us at www.invensis.net
DOWNLOADthe full case study here
*The pictures used in the slides number 1, 2, 3, 4, 13, 15, 16 and 20 are available under a Creative Commons Attribution license:
http://www.flickr.com/photos/elbragon/4452296274http://www.flickr.com/photos/29541450@N07/5513280888http://www.flickr.com/photos/83905817@N08/7676555602http://www.flickr.com/photos/ipdegirl/7827785878http://www.flickr.com/photos/skypream/8169230813http://www.flickr.com/photos/xserve/368758286http://www.flickr.com/photos/wbob/4510670294
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