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Mark Morley, Industry Marketing Director
Digital Disruption Across Tomorrow’s
Manufacturing Supply Chains
OpenText Confidential. ©2015 All Rights Reserved. 22
Manufacturing 2.0, Rebooting Today’s
Global Supply Chains…
Global recession, wage strikes, natural disasters and increased
regulatory compliance are leading to manufacturers having to
restructure their global supply chains
OpenText Confidential. ©2015 All Rights Reserved. 33
Today’s Manufacturing Industry
North America, UK, Germany, China and Japan lead
global figures for production output
Manufacturers continue to globalize production facilities
and de-centralize design and engineering departments
Automotive and high tech industries are increasingly
consumer-driven
New technologies such as the Internet of Things will drive
the ‘4th industrial revolution’
OpenText Confidential. ©2015 All Rights Reserved. 44
Today’s Manufacturing Value Chain Distributed Operations in Multiple Countries
Near-Shoring
2010 Onwards
China Globalization
2014 Onwards
Regional Marketing & Sales
Manufacturing
Distribution
Sales
ManufacturingR&D
Manufacturing
Shared Services
Sales Distribution
Global HQ
Sales Shared
Services
Sales
‘BRIC’ Markets Expansion
2000 Onwards(BRIC = Brazil, Russia, India, China)
‘MINT’ Markets Expansion
2014 Onwards(MINT = Mexico, Indonesia, Nigeria, Turkey)
Evolution of the Digital
Manufacturing Business
OpenText Confidential. ©2015 All Rights Reserved. 66
Traditional Manufacturing Value Chain
Information resided in multiple departmental silos
Difficult to find and navigate through information
relating to a particular product
Lack of inter-departmental information exchange and
collaboration
Business expansion led to information replication and
multiple instances of key business systems such as
ERP
Product design department traditionally led adoption
of new IT technologies
Product Design & Engineering
Manufacturing
Supply Chain Management
Marketing, Sales & Service
Traditional Value
Chain
Source: Cap Gemini Consulting Analysis
OpenText Confidential. ©2015 All Rights Reserved. 77
Le
ve
l o
f D
igit
al P
erv
as
ive
ne
ss
High
Low
DesignProduction
DesignProductionPurchasing
Marketing
DesignProduction
Purchasing
Field SupportLogistics
Marketing
DesignProductionPurchasing
Sales
Field SupportLogistics
Marketing
DesignProductionPurchasing
1970 1980 1990 2000 2010 2020
Evolution of the Digital
Manufacturing BusinessIncreased digitization of information over the decades has allowed more departments across the extended enterprise to access & utilize this information
Design & Production Automation
Computer Aided Design & Manufacture
Collaborative PLM & Cloud Connected Digital Business
Electronic Product Definition
Digital Mockups & Collaborative Design
OpenText Confidential. ©2015 All Rights Reserved. 88
Digital Information Powers the
Integrated Value Chain
The Integrated Value Chain relies on digital
information to automate and accelerate
internal operations
A centralized digital information hub:
Drives product innovation
Improves production efficiencies
Provides global agility
Increases customer satisfaction
Source: Cap Gemini Consulting Analysis
“Digital Transformation is not a quick-fix solution within rigid manufacturing processes and resources, but a long-term commitment and imperative”
Digital Product
Design
Digital Shop
Floor
Digital
Customization
Digital
Supply Chain
OpenText Confidential. ©2015 All Rights Reserved. 99
Enterprise Information Management (EIM)
Enterprise Information Management is the set of technologies and
practices that maximize the value of information while minimizing its risks
Enterprise
Content
Management
Information
Exchange
Business
Process
Management
DiscoveryCustomer
Experience
Management
Actuate Analytics
OpenText Confidential. ©2015 All Rights Reserved. 1010
How EIM Supports the Product Lifecycle
Market / Customer Requirements
A
Product Design & Engineering
B
PrototypeTesting & Compliance
C
Supply Chain Management
D
Manufacturing Engineering
E
ProductProduction
F
ProductQA & Certification
G
Plant Maintenance & Asset Management
H
Logistics & Distribution
I
Dealer/Distributor Engagement
J
Aftermarket Service & Support
K
Recalls & Warranty Repairs
L
Enterprise Content Management Customer Experience Management Business Process Management Information Exchange Discovery AppworksActuate Analytics
OpenText Confidential. ©2015 All Rights Reserved. 1111
Managing Digital Information –Product Design & Engineering
All design information should be centrally
archived
Information needs to be exchanged securely
with other users
Increasing legislation requires full traceability of
design information
Field service teams need remote access to
product information
Compliments rather than replaces an existing
PLM solution
• 3D CAD/CAM Models• 3D Printing Files• 3D Visualization Models• 2D Drawings• Production Information• Product Bill of Materials• Stress Analysis Test Reports• Environmental Test Reports• Materials Testing Reports• Materials Specifications• Product Specifications• Videos/Animations/Renderings
OpenText Confidential. ©2015 All Rights Reserved. 1212
Managing Digital Information –Supply Chain Management
Management of supplier information & archival of
procurement contracts
Trading partners on-boarded and managed on an
ongoing basis
Requirement to integrate to enterprise systems
such as ERP
Increasing requirement to adhere to regional
regulatory compliance laws
Requirement for end to end visibility of all supply
chain transactions
• Supplier Contract Information• Supplier Contact Information• Protocol/Document Mediation• B2B Connectivity Testing• B2B Document Mapping• Implementing Appropriate B2B
Software/Web Portal Solutions• Backend Systems Integration• Adhere to GRC Initiatives, e.g Electronic
Invoicing• Community Management• 24/7 Helpdesk Support
OpenText Confidential. ©2015 All Rights Reserved. 1313
Managing Digital Information –Plant / Asset Management
All production related equipment needs to be
proactively maintained
Need to minimize plant downtime to avoid
production stoppages
Maintenance teams need remote access to all
plant related information
Sub-contractors & plant suppliers need to be
managed effectively
Employee health & safety / regulatory
information needs to be archived
• Maintenance & Test Procedures• Equipment Monitoring• Assembly & Disassembly Videos• 3D Plant Design Models• 3D CAD Equipment Animations• 2D Equipment Drawings• 2D Utilities Diagrams• Equipment Test Procedures• Equipment Test Certificates• Sub-contractor Information• Regulatory & Compliance Info.
OpenText Confidential. ©2015 All Rights Reserved. 1414
Managing Digital Information –Dealer / Distributor Engagement
OEMs need a centralized approach to how they
manage all digital assets
Digital assets need to be transferred securely
between all users
Customer experience must be consistent across
all platforms
OEM’s HQ needs to connect to a diverse range
of business systems
Dealers and distributors need access to low cost
& simple to use platforms
• Product Brochures• Promotional Videos & Adverts• High Resolution Images• 3D Computer Graphic Animations• Product Training Videos• Technical Bulletins• Advertising Agency Collaboration• In Store Graphics/Designs/Layouts• Website Design & Management• Mobile Platforms & Social Media • Online Product Catalogues• Online Product Configurators
OpenText Confidential. ©2015 All Rights Reserved. 1515
Managing Digital Information –Aftermarket Service & Support
Field service engineers need access to all
digital product information
Product information must be accessible through
mobile devices
Replacement parts may need to be ordered
remotely from a supplier
Archival of all certifications & test reports for the
entire life of product
Equipment performance needs to be proactively
monitored & acted upon
• Repair & Test Procedures• Assembly & Disassembly Videos• 3D Visualization Models• 2D Product Drawings• Product Specifications• Warranty & Recall Procedures• Regulatory & Compliance Info.• Product Test Certificates• Fault Diagnosis Routines• Spare Parts Ordering Portals• Technical Service Bulletins
The Future of the Digital
Manufacturing Business
OpenText Confidential. ©2015 All Rights Reserved. 1717
How will Information Technology Impact Your
Company in the Year 2020?
OpenText Confidential. ©2015 All Rights Reserved. 1818
The Digital Age
Information drives innovation
and growth
Information leads to greater insight,
higher customer satisfaction, accelerates
time to market, helps to open new
opportunities, and enables you to remain
competitive
Information is a key strategycomponent for every organization
OpenText Confidential. ©2015 All Rights Reserved. 1919
Gartner Technology Trends - 2015
By 2018, the total cost of
ownership for business
operations will be reduced by
30 percent through the
adoption of smart machines
and industrialized services.....
Gartner, October 2014
1. Computing Everywhere
2. The Internet of Things (IoT)
3. 3D Printing
4. Advanced, Pervasive, Invisible Analytics
5. Context Rich Systems
6. Smart Machines
7. Cloud/Client Architecture
8. Software Defined Infrastructure
9. Web Scale IT
10. Risk Based Security & Self Protection
OpenText Confidential. ©2015 All Rights Reserved. 2020
Cloud Deployments in Manufacturing
Simplifies the deployment and management of global IT infrastructures
Allows manufacturers to quickly scale up or scale down production
Design information is now accessible by anyone across the enterprise
ERP B2B PLM
OpenText Confidential. ©2015 All Rights Reserved. 2121
D
I
G
I
T
A
L
D I S R U P T I O N
Today’s Manufacturing Operations are
Entering a Period of Significant…..
New Sources of Unstructured Information Will Need Managing Across the Enterprise
4G Networks
Cloud
B
Y
O
C
Internet of Things
W
I
F
IPaaS
5G Networks
Smart Grids
Mesh Networks
Big Data
Social Networks
Remote Monitoring
Analytics
Mobile Apps
NFC Payments
SAAS
S
E
C
U
R
I
T
Y T
E
L
E
M
A
T
I
C
S
Sensors
RFID
Smart Phones
Tablets
B
Y
O
D
Connected Devices
3D PrintingDrones
Wearable DevicesMass Storage
M2M
Robots
OpenText Confidential. ©2015 All Rights Reserved. 2222
Tomorrow’s Supply Chains Will be Impacted
by a Nexus of Disruptive Technologies
Wearable
Devices
Devices, such as Google Glass, will
transform how digital information
is accessed & shared across the
enterprise allowing
3D
Printing
3D Printers will manufacture parts
on demand and contribute
towards the introduction of the
‘zero length’ supply chains
Drone
Logistics
Drone aircraft will transform the
delivery of parts/finished
goods to customers across short
distance logistics networks
Future EIM platforms will need to embrace these technologies….
Internet
of Things
Introduction of more connected IoT devices /equipment
will allow manufacturers to
develop more responsive supply
chain networks
Advanced
Robotics
Next generation advanced robotics will work side by side with human
operatives, helping to automate more
production processes
1. Wearable Devices
OpenText Confidential. ©2015 All Rights Reserved. 2424
Wearable devices are set to revolutionize how employees
interact with their work environments
Many manual-focused jobs require hands to be free at all times
Google Glass for example was originally conceived to bring
data-rich information to the user in real-time
Wearable Devices
OpenText Confidential. ©2015 All Rights Reserved. 2525
Wearable Devices – Warehouse Picking
OK Glass,Trace ShipmentLocate Part in WarehouseScan BarcodeContact 3PL Provider
2. 3D Printing
OpenText Confidential. ©2015 All Rights Reserved. 2727
3D Printing
Technology entering the enterprise and general consumer
markets
Products can be made using a variety of materials including metal
Likely to revolutionize production, as machine costs come down
HP enters market as an extension of their printer business
OpenText Confidential. ©2015 All Rights Reserved. 2828
Technology is not new, been around for over twenty years,
formerly rapid prototyping, stereolithography
Limited production area, restricts type of products that can be
made
Relies on having a 3D representation of a product, either as a
CAD model or a 3D scan based representation
3D Printing
OpenText Confidential. ©2015 All Rights Reserved. 2929
HP Sprout PC & 3D Printer – 29th October 2014
OpenText Confidential. ©2015 All Rights Reserved. 3030
HP, a Leader in Multi-Colour 3D Printing
OpenText Confidential. ©2015 All Rights Reserved. 3131
Amazon 3D Printing Trucks
OpenText Confidential. ©2015 All Rights Reserved. 3232
Bentley EXP10 Speed 6 – Geneva Motorshow
OpenText Confidential. ©2015 All Rights Reserved. 3333
Most Ambitious 3D Printing Project?
OpenText Confidential. ©2015 All Rights Reserved. 3434
Introduction of Zero Length Supply Chains?
Original OEM Part
3D Printed Part
3D printing could potentially revolutionize the service sector
Certain replacement parts could be printed instantly at a
service location
Combined with IoT, parts could be manufactured before
existing parts experience wear or stress failure
3. Advanced Robotics
OpenText Confidential. ©2015 All Rights Reserved. 3636
Advanced Robotics
Google acquired 8 robotics companies in 2013, looking to
develop Android-based robotics operating system
One goal of robotics division is to help high tech companies
automate manual-based assembly processes
Contract manufacturer Foxconn seen as perfect test
environment, however will Google robots be assembling
iPhones?
OpenText Confidential. ©2015 All Rights Reserved. 3737
Foxconn Automation, Goal = 1M ‘Foxbots’
OpenText Confidential. ©2015 All Rights Reserved. 3838
Foxconn Automation, the Reality
OpenText Confidential. ©2015 All Rights Reserved. 3939
Say Hello to ‘Baxter’
4. Drone Based Logistics
OpenText Confidential. ©2015 All Rights Reserved. 4141
Amazon Prime AIR
Amazon hopes to eventually offer a 30 minute delivery
service via fleet of drones
However in the US the FAA recently introduced a new
regulation which says that drones must be inline of sight of
their controller
Amazon likely to acquire drone manufacturing companies,
will then own part of their logistics network
OpenText Confidential. ©2015 All Rights Reserved. 4242
The Future of Expedited Shipments?
OpenText Confidential. ©2015 All Rights Reserved. 4343
Rolls-Royce Drone Ships?
5. Internet of Things
OpenText Confidential. ©2015 All Rights Reserved. 4545
The Internet of Things -What Exactly is it?
Internet of Things (IoT)
Internet of Everything (Cisco)
Industrial Internet (GE Software)
Industry 4.0 (Bosch)
Machine to Machine (M2M) Connectivity Across the Internet
“Any machine or device connected (via fixed wire or wireless communication) to the internet &
being able to transmit information in one form or another”
IDC - 200Billion connected devices by 2020
Cisco - Estimates market size at $14.4Trillion
OpenText Confidential. ©2015 All Rights Reserved. 4646
Digital Information is now Feeding the
Fourth Industrial Revolution
Industrie 4.0
Source: Bosch
OpenText Confidential. ©2015 All Rights Reserved. 4747
OpenText Confidential. ©2015 All Rights Reserved. 4848
Core IoT Building Blocks
Sensors
Dedicated
Processor
Internet /
Dedicated Network
Big Data
Storage
Analytics &
Reporting
Key Characteristics = Energy Efficient + Cost Effective+ Quality & Reliable + Secure
WiFi or 4G
Comms
Devices /
‘Things’
OpenText Confidential. ©2015 All Rights Reserved. 4949
Home Automation
Nest provides an internet-enabled range of devices for home automation applications, this example shows a thermostat
OpenText Confidential. ©2015 All Rights Reserved. 5050
Home Automation Communications
LG has developed a home hub to allow consumers to send text messages to remotely control household appliances
OpenText Confidential. ©2015 All Rights Reserved. 5151
Connected Vehicles
Tesla Motors offers one of the most advanced connected cars on the market today, the Model S sedan
OpenText Confidential. ©2015 All Rights Reserved. 5252
Remote e-Health Monitoring
E-Health is expected to be a major beneficiary of IoT based devices, for example this e-Pill has a built-in high definition video camera
OpenText Confidential. ©2015 All Rights Reserved. 5353
IoT Related ROI
Source: Cisco
OpenText Confidential. ©2015 All Rights Reserved. 5454
How Will IoT Impact Global Supply Chains?
Exponential growth in data flow across future supply chains
IoT will impact future supply chains in many different ways:
Predictive
Maintenance
Self diagnostics identify
failing components
resulting in automated
parts ordering
Pervasive
Visibility
End-to-end visibility of
shipments from point of
manufacture to point of
delivery
Proactive
Replenishment
Optimization and
automated ordering of
inventory at the ultimate
point of sale
OpenText Confidential. ©2015 All Rights Reserved. 5555
IoT Example 1 –
Pervasive Visibility
Business Case - Visibility of shipment
tracking at every stage from the point of
manufacture to the point of delivery
Example - Bosch developing a software-
based, virtual supply chain. This is based
on inputs from an extended network of
RFID readers at both their factories and
their global logistics providers. Provides
more accurate tracking of all shipments.
OpenText Confidential. ©2015 All Rights Reserved. 5656
IoT Example 2 –
Proactive Replenishment
Business Case - Optimization of inventory
levels at the ultimate point of sale
Example - SAP HANA based vending
machine. Automatically places orders for
new stock before they run out. Learns
profile of regular users and is able to both
predict purchases, make alternative
suggestions based on previous buying
trends & learns consumption patterns.
OpenText Confidential. ©2015 All Rights Reserved. 5757
IoT Example 3 –
Predictive Maintenance
Business Case - Self diagnostics can
identify failing components resulting in
automated parts order
Example - RAC automotive association in
the UK offers a retrofit module that can help
identify problems with a car before they get
too serious. Could be extended to
automatically order replacement parts and
book service at local service center.
OpenText Confidential. ©2015 All Rights Reserved. 5858
EDIFACT
XMLSWIFT
OFTP2
IDOCANSIAS3
Contract Mfg.
DistributorsCustomers 3PLs
Banks
Insurers
AS2
FTP
HTTPSSuppliers
B2B
HULFT
IDOCS
External Trading Partner Community
Managing Information Across Tomorrow’s
Digital Manufacturing Business
ERPPLM
Internal Enterprise Community
Procurement Production
Design
Marketing Sales
Service
HQ
EIM
Business Process ManagementCustomer Experience ManagementEnterprise Content Management Discovery Actuate AnalyticsInformation Exchange
OpenText Confidential. ©2015 All Rights Reserved. 5959
‘Facebook for Machines’In the Future Every Connected Device Could Have an Online Profile
Conclusions
OpenText Confidential. ©2015 All Rights Reserved. 6161
Manufacturing 2020
Enterprise Information Management helps to embrace digital
disruption in order to Simplify, Transform and Accelerate
tomorrow’s Digital Manufacturing Business
Continued globalization will fuel the need for a simplified & centralized digital
information hub
Technology being introduced today is going to transform tomorrow’s
manufacturing operations
The Internet of Things will improve visibility across supply chains, accelerating
business decisions and allowing companies to be more responsive to
customers
OpenText Confidential. ©2015 All Rights Reserved. 6363
Where to find Presentation Slides
Please refer to Page 7 of your
Innovation Tour Brochure for
where to access slides at the
end of the Tour