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Presentation held by Levan Samadashvili, Project Manager within the Civil Registry Agency, Ministry of Justice, within the Regional Workshop on Georgia's anti-corruption and public service delivery reforms (22-24 September 2011).
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E-governance in Local Governments
Civil Registry Agency
February 23, 2011
Introducing E-Governance in Local Governments
Improve management efficiency and
service delivery in Local Governments
Increase Local Government Capacity
Create a unified e-governance
system, where all levels of government
are integrated
Why Introduce E-Governance
Introducing E-Governance in Local Governments
Developmental Gap between the Central and Local Governments
Local Government problems
Poor management and service
Lack of transparency and public participation
Low level of trust
Etc.
Success stories of central government bodies (CRA, NAPR, SSA,
etc.)
Electronic databases – ease of access
E-document and information flow – improved management
Quality online services – public satisfaction
Introducing success in terms of e-governance at the local level
What needs to be Addressed
Introducing E-Governance in Local Governments
AUTHORIZED
PERSON OF THE
VILLAGE AUTHORIZED
PERSON OF
THE VILLAGE
AUTHORIZED
PERSON OF
THE VILLAGE
AUTHORIZED
PERSON OF THE
VILLAGE
AUTHORIZED
PERSON OF
THE VILLAGE
MUNICIPALITY
MANAGEMENT
Central government
MUNICIPALITY MANAGEMENT
REGIONAL
ADMINISTRATION
AUTHORIZED
PERSON OF THE
VILLAGE
AUTHORIZED
PERSON OF
THE VILLAGE
AUTHORIZED
PERSON OF THE
VILLAGE
Current Status of ICT in Georgia
No technical equipment
Poor communication
No software or necessary applications
E-Governance Model
MUNICIPALITY
MIA SERVICE
AGENCY
NAPR
CRA
MINISTRY
OF FINANCE
OTHER
AGENCIES
VILLAGE
HOUSE
DATA EXCHANGE
AGENCY (DEA)
All administrative units provided with
necessary equipment
All public agencies (all villages)
switched into a single system
All institutions provided with respective
software
VILLAGE
HOUSE
VILLAGE
HOUSE
VILLAGE
HOUSE
VILLAGE
HOUSE
VILLAGE
HOUSE
VILLAGE
HOUSE
VILLAGE
HOUSE
VILLAGE
HOUSE
VILLAGE
HOUSE
MUNICIPALITY
Introducing E-Governance in Local Governments
SSA
Village House
MUNICIPALITY
CENTER
NAPR
CRA
OTHER LOCAL
ORGANIZATIONS
OTHER
AGENCIES
VILLAGE
HOUSE
TRUSTEE
OFFICE
Introducing E-Governance in Local Governments
1. Bad infrastructure
2. No equipment
3. High costs due to the above two factors
4. Lack of the qualified staff
1. Success stories
2. Respective expertise/experience
• Project management
• Grant management
• IT expertise
3. Political will
4. Interest of donor organizations
5. Interest of LG representatives
6. CRA, a formal player
Negative Positive
Readiness for introducing e-governance
Introducing E-Governance in Local Governments
Business-process and document flow within the LG
units
Information that LG units need at different phases
of business-process
Issues/requirements that local population has and
address the Trustee for
The information that a Trustee needs in order to
better serve the local population
Services that can be offered electronically
LG competencies
Central Government competencies
Infrastructural needs
Legal changes to be required
Process and Needs Analysis
Example on Requesting Social Assistance
Application
Initiated by a citizen
requesting a social
assistance
Front Office
Registering the application (by
giving a number) and delivering
documentation to “Gamgebeli”
Gamgebeli
Decision on which unit
will take care of the
application
Front Office
Delivering documentation to
the Social Assistance Unit
Social Assistance Unit
1) Revision of the documentation
2) Submitting conclusion to “Gamgebeli“ on issuing assistance
Front Office
Delivering conclusion and
documentation to “Gamgebeli”
“Gamgebeli”
Endorsement and
submission of
documentation to the
financial unit
Financial Unit
Starts related
procedures
Access to the SSA
database of score
ratings
Introducing E-Governance in Local Governments
LG Financial
Unit
MoF
Local Revenues
Transfers
Previous
Budgets
Estimated
Budgets
SSA
NAPR
CRA
Transportation
Registry
Permits and
Licenses
An Example of Increasing Planning Capacity
Introducing E-Governance in Local Governments
Local Government services
Front office of a municipality center
Offer completed services
Can technically provide all services that fall under
municipal competencies
Central Government services
Front office of certain central government organizations
Provide complete services in some, but not in all
instances
Types of Services Offered by the Trustees
Introducing E-Governance in Local Governments
SSA competencies
Provide information on when and if the applicant is insured
Accept application on granting social assistance for families below the
poverty line (under 56 000)
Accept application on granting a pension for pensioners by age,
individuals with disabilities, socially vulnerable groups, etc.
NAPR competencies
Public information available online: extracts about immovable property
and cadastral plans, tax lien and hypothec, boundaries of a land
plot/building, business registry, etc.
Online services: update of extracts, preparation of cadastral plan,
correction of technical errors, etc.
Services related to registration: right on land, agricultural land or other
immovable property, division or merge of a property, abandon a property right, etc.
New Services that can be Offered by the Trustee Office
Introducing E-Governance in Local Governments
CRA competencies Application on renewal of civil acts such as birth, death, etc.
Declaration on the occurrence of death
Application on marriage registration (queuing)
Application on divorce
Issuance of certificate on a household size
Application on registering an individual at a different address
MIA Service Agency competencies Application on the renewal of driver’s license Application on the issuance of a criminal record
New Services that can be Offered by the Trustee Office
Local
Resident
Trustee
Application
1. Municipality Center?
2. SSA services?
2. Justice House?
4. Rental of Tractors?
6. CRA services?
7. NAPR Services?
8. Other…
Public Service
Hall
Procedure of Service Delivery
Municipality
Centre
Service Provided by the Trustee
Municipality Center Central Government
Temporary Programs Other Agencies
MoF MoHLSA MIA
Georgian
Post
Public Service
Hall
NAPR
CRA
Study Center of Justice House
National Archive of Georgia
National Bureau of Execution
Notary
DEA
–Household size
–Registered address
–Birth certificate
–Death certificate
–Marriage Registration
–Divorce
–Renewal of civil acts
Introducing E-Governance in Local Governments
A centrally located building (in a village or several villages)
offering multiple, key services to the local population
Housing different organizations active in the given locality:
Trustee office, health and medical organizations, agriculture
and rural life related projects, etc.
• VHs will be the property of Local Governments
• The staff will also be recruited locally
Village House
Introducing E-Governance in Local Governments
Consultations with the main project stakeholders LG - municipality centers and trustee offices
Central Government - NAPR, CRA, SSA, Department of Statistics,
Ministry of Labor, Health and Social Affairs, Ministry of Agriculture,
Ministry of Regional Development and Infrastructure, etc.
NGOs
International organizations
Other organizations, identified at a later stage
Development of IT component of the project Web applications enabling e-document flow within the LG units and
data exchange at the Municipality centers and Trustee offices
Electronic access to necessary databases
Electronic communication between the municipality centers and
trustee offices as well as between the LG and Central Government
agencies
Key Activities
Introducing E-Governance in Local Governments
Building e-governance model
Analysis of all processes, information, needs, etc.
Consultations with all stakeholders
Infrastructure Improvement
Building/renovating infrastructure
Providing necessary equipment
Preparation of legislative framework
Changes in national legislature
Changes in local rules and regulations
Software development
Web applications enabling e-document flow within the LG
units
Electronic access to necessary databases
Electronic communication among all involved parties
Four Work Directions
Introducing E-Governance in Local Governments
Optimized management at the municipality centers
Quick and efficient communication between the
municipality center and the Trustee office
Quality service delivered to the local population
Central government services offered by the Trustee for
the local population (village level)
Village House offering multiple services at a single
location
Quick and accurate statistical information
Improved transparency, trust, and citizen participation
Expected Results
Introducing E-Governance in Local Governments
Thank you!
Questions