U T I L I T Y . M A R K E T . I N T E L L I G E

N C E C U S T O M E R R E S E A R C H I N U T I L I T Y M A R K E T S

Key Retailer Benchmarks - ERM Power

February 2012

© Prepared by UMI 2012 © Prepared by UMI 2012

Slide 1

ERM Power has the highest proportion of satisfied customers compared to all other

retailers included in this study.

© Prepared by UMI 2012 Slide 2

ERM Power dominates all other retailers in terms of customer satisfaction with billing.

© Prepared by UMI 2012 Slide 3

ERM Power has the highest proportion of customers satisfied with their Account

Management.

© Prepared by UMI 2012 Slide 4

ERM Power has the highest customer satisfaction with information provision and

technical advice.

© Prepared by UMI 2012 Slide 5