Upload
juanfilipino
View
144
Download
0
Embed Size (px)
DESCRIPTION
Eco Business Distributorship Starts at P500 only. Call 09081433882 for details or check website at www.esssensanaturalemakati.com
Citation preview
ESSENSA NATURALE
Office Administration
Handling Customer Registration
PERSON-IN-CHARGE A C T I V I T Y
Recruiter/Member
•Member/Recruiter fills out the Membership Application Form. Registration Form must be 100% filled out.
Receptionist•Checks the application if all information are filled out.
Recruiter/Member
•Makes the first purchase for the entry package
Receptionist• Enters the order in the AR and serves the order
Receptionist•Provides the entry codes and asks customer to sign acknowledging receipt of entry codes
Receptionist•Files the acknowledgement receipt of all entry codes
Handling Customer Registration in the Depot
PERSON-IN-CHARGE A C T I V I T Y
Recruiter/Member
• Member/Recruiter fills out the Membership Application Form. Registration Form must be 100% filled out and must be in 3 copies; original - essensa office, duplicate - essensa depot; triplicate member.
Receptionist• Checks the application if all information are filled out.
Recruiter/Member
• Makes the first purchase for the entry package
Receptionist• Enters the order in the AR and serves the order
Receptionist
• Provides the entry codes and asks customer to sign acknowledging receipt of entry codes. Entry codes must be in duplicate. Original - Essensa Depot; Duplicate - Essensa Office
Receptionist• Files the acknowledgement receipt of all entry codes and sends the duplicate to Essensa Office
Receiving and Accepting Orders from Customers
PERSON-IN-CHARGE A C T I V I T Y
Receptionist• Gives customers their priority numbers
Receptionist
• Calls the customer one by one and gets their order and prints in the CM form ( CM form is attached). Cash Memo must be in triplicate (Original - Customer, Duplicate - Essensa Cebut; Triplicate - Essensa Manila)
Receptionist• Fills out the Cash Memo legibly and complete the information in the CM ( Name of Customer, Address and contact no.)
Receptionist• Prepares the stocks based on CM
Receptionist• Gives stocks to the customer and asks customer to count and signs on " Received By"
Receptionist• Files the CM and encodes product code if repeat purchase & entry codes if new recruit
Release of Entry Codes to the customer
PERSON-IN-CHARGE A C T I V I T Y
Depot• Buys Entries from Fiona and requests for entry codes
Fiona• Prepares entry codes based on CM
Fiona• Saves the entry codes in the USB of the company
Fiona• Sends the entry codes in excel format in duplicate to the Depot via email
Depot• Confirms receipt of the entry codes
Depot • Issues entry codes to the customers and ask customers to receive the entry codes in duplicate
Depot • Sends to headoffice signed entry codes by the customers
Release of Entry Codes to the customer in the Depot
PERSON-IN-CHARGE A C T I V I T Y
Customer• Buys Entry from the Depot
Depot• Uses CM for the Entry sales and issues entry codes to the customer
Depot• Asks customers to receive the entry codes and signs on the excel format in duplicate
Customer• Customer encodes his/her entry codes in his/her account in the system
Depot• Files the original copy of the received entry codes and sends the duplicate copy to Headoffice Manila
Depot• Headoffice files the signed entry codes
Repeat Purchase Product Codes by Depot
PERSON-IN-CHARGE A C T I V I T Y
Depot• Buys products from Fiona and requests for product codes
Fiona• Prepares product codes the following day based on AR
Fiona• Saves the product codes in the USB of the company
Fiona• Sends the products codes in excel format in duplicate to the Depot via email
Depot• Confirms receipt of the product codes
Depot• Issues product codes to the customers and ask customers to receive the product codes in duplicate
Depot• Sends to headoffice signed product codes by the customers
Repeat Purchase Product Codes by Members in the Depot
PERSON-IN-CHARGE A C T I V I T Y
Customer• Buys products from the Depot
Depot• Uses CM for the product purchases and issues product codes to the customer
Depot• Asks customers to receive the product codes and signs on the excel format in duplicate
Customer• Customer encodes his/her product codes in his/her account in the system
Depot• Files the original copy of the received product codes and sends the duplicate copy to Headoffice Manila
Depot• Headoffice files the signed product codes
Return Stocks
PERSON-IN-CHARGE A C T I V I T Y
Depot• Receives return stocks from customers. Customers must bring the CM and the stocks
Depot•Fills out Return Form and specify customer name, date of purchase, products, quantity, amount and reason for return and provides return stocks to Warehouse to check the stocks.
Depot•Checks return stocks and reasons for return, if; damaged packaging or quality problem
Depot•Signs the Return Form to acknowledge the reasons, the product and counts the quantity and submits form to Headoffice for approval
JDC •Approves and Signs the Return Form
Depot •Replaces the returned stocks to customers and let customer receives the replacement
Depot•Sends the returned stocks to Headoffice
Ricky•Replaces the returned stocks and sends it to Depot together with the other orders
Depot•Keeps the returned s tocks in the cabinet and returns the s tocks to Lynx-Nia for analysis if quality problem and i f packaging problem, use the s tocks for
product demo
Payment Procedure - Product
PERSON-IN-CHARGE A C T I V I T Y
Customer• Customer selects mode of payout every Tuesday
JP•Provides product requests by customer and gives to Depot every Thursday
Depot
•Records all payouts of product through Product voucher when customer claims the product payouts. The product voucher must put the reference code of the product payout for validation in the future. Please see attached template for the product voucher.
Depot
•Sends the filled out product voucher to headoffice that includes the following information; reference code, Date, amount, name of the member, products , quantity, unit price, total amount
Depot ___________________________________ Date _______________________
Name ___________________________________
Code Date Amount of Payout Name of Member Product Unit Price Quantity Total Grand Total
11, 814
Reference
P A Y O U T P R O D U C T V O U C H E R
Payment Procedure - Check
PERSON-IN-CHARGE A C T I V I T Y
Customer• Applies for Security Bank - ATM
Customer• Customer select mode of payout every
Tuesday
JP• Prapares cash payout and deposit in the bank.