JOHN HOOD302 Perimeter Center North, Atlanta, GA 30346

Home: 4708092162 - Cell: 4708092162 - John@pcaliber.comPROFESSIONAL SUMMARY

Driven Executive Assistant adept at developing and maintaining detailed administrativeand procedural processes that reduce redundancy, improve accuracy and efficiency andachieve organizational objectives. Administrative professional possessing a strongdesire to learn and grow professionally. Proficient in MS Office. Persuasive speaker andnegotiator. Personal Trainer skilled at motivating and coaching clients to meet personalhealth and fitness goals. Excellent interpersonal and time management skills.

SKILLSExcellent communication skillsStrong interpersonal skillsAccurate and detailedAdvanced MS Office Suite knowledgeResourcefulDedicated team playerPleasant demeanorCustomer targetingProspectingInternet marketingMarketing and advertisingEnergetic and drivenPeople-orientedFlexibleDependableEnthusiastic about networkingReliableMotivated team player

Proper exercise techniquesHighly motivatingEnergetic personalityWellness coachingHealth and wellness expertiseCustomer interface expertiseTalented client relations managerSkilled in call center operationsMulti-line phone operation proficiencyStrong problem solving aptitudePersuasive speakerPersuasive negotiatorStrong interpersonal skillsResolution-orientedPositive outlookExcellent communication skillsExcellent work ethic

WORK HISTORY11/2015 to 02/2016 Executive Assistant

Creative Management Group INC – Dunwoody, GAManaged the CEO's complex and frequently changing travel arrangements andcoordinated the pre-planning of trips.Compiled and analyzed sales and marketing reports.Managed external contacts for CEO and kept track of periodic communication neededfor priority contacts.Developed and maintained an alert system for upcoming deadlines on incomingrequests and events.Located and attached appropriate files to incoming correspondence requiring replies.Composed and drafted all outgoing correspondence and reports for managers.Maintained computer and physical filing systems.Received, screened and routed incoming calls.Provided complete meeting support including preparing materials and taking notes.Created reports and presentations.Handled all incoming business and client requests for information.Leveraged advanced skills and training to support operational needs of multipledepartments.Met challenging quotas for productivity and accuracy of work.Directed guests and routed deliveries and courier services.Examined, categorized and sorted incoming documents.Created reports, correspondence and spreadsheets with Microsoft Office programs.

Followed-up with staff and customers regarding missing or needed information.Upheld confidentiality of all information.

10/2013 to 10/2015EntrepreneurP-Caliber Electronics – North Atlanta, GA

Directed targeted marketing efforts that introduced new products and promotedproduct visibility.Marketed and sold a full range of consumer electronics products, including SmartTVs and Laptop computers.Managed business finances, including paying vendors and suppliers for productsservices rendered.Managed buying and selling of goods online via third-party sales venues such aseBay and Etsy.Prospected to obtain new accounts while maintaining relationships with existingaccounts.Optimized the P-Caliber Electronics website and the main company blog to boosttraffic to the sites.Monitored income expense sheets to track and adjust expenses.Researched public perception of products and services and used information gatheredto guide strategy development.Documented all customer inquiries and comments thoroughly and quickly.Coordinated between billing department and customers to resolve problems.Responded to all customer inquiries thoroughly and professionally.Referred unresolved customer grievances to designated departments for furtherinvestigation.Placed special merchandise orders for customers.Answered customer questions about product availability and shipment times.Accurately logged all daily shipping and receiving orders.

08/2010 to 06/2013Personal TrainerPhix Fitness – The Gables Metropolitan (Gym)

Maintained detailed personal training records and updated progress after eachsession for each client served.Designed enjoyable and innovative customized training programs based upon fitnessgoals.Educated clients on effective ways to exercise while on business travel, at home andon vacation.Instructed gym members about correct use of weight resistance and cardiovascularequipment.Worked with clients to improve their overall endurance, strength, flexibility andbalance.Scheduled and conducted fitness orientation appointments with new members.Monitored proper execution and form of all clients and gently adjusted theirpositions.Educated clients about the long term health benefits of balanced diets and exerciseprograms.

01/2001 to 09/2006 Artist Management - ProductionBoom Room Productions – Atlanta, GA

Composed, arranged and recorded more than 150 original songs.Interpreted and modified music to personalize performances.Organized and managed concerts, master classes and recordings.Achieved desired tonal and harmonic balance by communicating clearly withmusicians.Studied scores at length to learn music in detail and develop suitable interpretations.Directed planning, budgeting, studio selection and quality assurance efforts.

02/2000 to 12/2000 Courier

FedEx – Sandy Springs, GAVerified each delivery against shipping instructions before delivering to customers.Contacted customers prior to delivery to confirm and coordinate delivery times.Loaded truck and properly secured items to prevent damage during transportation.Completed on-time deliveries by choosing the best and most efficient routes.Drove company truck for local pick-ups and deliveries.Recorded each delivery using the proper paperwork before leaving the warehouse.Inspected truck equipment and supplies and reported problems and safety hazards tosupervisors.Recorded delivery information using tracking device.

02/1999 to 01/2000Sales RepresentativeBanner Ford – Decatur, GA

Attended monthly sales meetings and quarterly sales trainings.Negotiated prices, terms of sales and service agreements.Wrote sales contracts for orders obtained and submitted orders for processing.Met existing customers to review current services and expand sales opportunities.Maintained knowledge of current sales and promotions, policies regarding paymentand exchanges and security practices.Contacted new and existing customers to discuss how their needs could be metthrough specific products and services.Selected the correct products based on customer needs, product specifications andapplicable regulations.Built strong client relationships and provided high value-adding services.Listened attentively to client feedback and worked with product development teamto introduce revolutionary service .

03/1998 to 02/1999 Customer Service RepresentativeOffice Depot Call Center – Doraville, GA

Defused volatile customer situations calmly and courteously.Addressed and resolved customer product complaints empathetically andprofessionally.Gathered and verified all required customer information for tracking purposes.Accurately documented, researched and resolved customer service issues.Mastery of customer service management systems and databases.Referred unresolved customer grievances to designated departments for furtherinvestigation.Acted professionally and patiently when addressing negative customer feedback.Effectively managed a high-volume of inbound and outbound customer calls.Analyzed call volume and average call time to monitor Customer ServiceRepresentative performance and productivity.Managed customer calls effectively and efficiently in a complex, fast-paced andchallenging call center environment.

03/1997 to 02/1998 Customer ServiceTeleservice Technologies – Duluth, GA

Retained clients to build brand awareness and generate leads while managinginternal and external online marketing campaigns and programs.Created key Internet marketing activities to acquire and retain new clients throughemail campaigns, affiliate marketing, and social media.Investigated and resolved customer inquiries and complaints in an empatheticmanner.Met all customer call guidelines including service levels, handle time andproductivity.Solved unresolved customer issues.Promptly responded to inquiries and requests from prospective customers.

Strong leader of customer support staff.Facilitated inter-departmental communication to effectively provide customersupport.Updated customer orders from start to finish in an accurate and timely manner.

EDUCATION2011 Bachelor of Science: Business Administration

Western Governors University - Salt Lake City, UTCoursework includes EconomicsCoursework includes Entrepreneurial ManagementCoursework includes Organizational Behavior