Global Co Telecom faux KPI Scorecard

Global Co.Customer Services Month End Report

IP MPLS Network Availability 3 99.980% 99.997%0

IP Network Availability was above Target again in .

Customer Problem MTTR (hours) 5 2.00 1.730

Mean Time To Repair achieved Target again this month.

Install Order % On Time Performance

8 95% 95.54%0

nstall Order % On Time exceeded Target.

Global Call Abandon Rate 11 2.0% 3.7%0

This month's Call Abandon result suffered from several NGCC issues including issues with conectivity.

Customer Services Dashboard

IP MPLS Network AvailabilityInternal Problem Tickets - Isolated

(Target: 99.980%)

10

0.0

00

99

.99

9

99

.90

6

99

.46

8

99

.83

2

99

.96

5

99

.99

4

99

.97

8

99

.99

9

99

.99

9

99

.99

6

99

.99

8

99

.98

4

99

.99

9

99

.99

7

99.400

99.480

99.560

99.640

99.720

99.800

99.880

99.960

5 7 35 88 56 60 30 35 4 2 4 7 3 7 4

Sep-09 Oct-09 Nov-09 Dec-09 Jan-10 Feb-10 Mar-10 Apr-10 May-10 Jun-10 Jul-10 Aug-10 Sep-10 Oct-10 Nov-10

Ticket -> Counts

Network Availability By ServiceSix-Month Trend

99.000%

99.100%

99.200%

99.300%

99.400%

99.500%

99.600%

99.700%

99.800%

99.900%

100.000%

% A

va

ilab

le

Jun-10 99.995% 100.000% 99.990% 99.999%

Jul-10 99.990% 100.000% 99.993% 99.996%

Aug-10 99.965% 99.985% 100.000% 99.998%

Sep-10 99.883% 99.999% 99.997% 99.984%

Oct-10 99.991% 100.000% 99.997% 99.999%

Nov-10 100.000% 99.997% 99.998% 99.997%

Target 99.980% 99.980% 99.980% 99.980%

ATM ITS/DIA Frame-Relay IP

MTTR Trend for Network Services"Out of Service" Customer Problem Tickets

0

1000

2000

3000

4000

5000T

icke

t C

ou

nt

0.00

0.50

1.00

1.50

2.00

2.50

MT

TR

In H

ou

rs

Total Customer Tickets 4395 4229 3909 3511 4198 3315 4026 3552 3585 4023 3761 3733 3770 3277 3348

MTTR In Hours 1.85 1.87 2.05 1.96 1.94 1.37 1.64 1.65 1.79 1.76 1.68 1.64 1.98 1.69 1.73

MTTR Target 3.0 2.0 2.0 2.0 2.0 2.0 2.0 2.0 2.0 2.0 2.0 2.0 2.0 2.0 2.0 2.0

4395 4229 3909 3511 4198 3315 4026 3552 3585 4023 3761 3733 3770 3277 3348


Outage Duration Trend for Network Services"Out of Service" Customer Problem Tickets

0

1000

2000

3000

4000

5000

6000Ti

cket

Cou

nt

0.00

2.00

4.00

6.00

8.00

10.00

12.00

Outage D

uration In Hours

Total Customer Tickets 4395 4229 3909 3511 4198 3315 4026 3552 3585 4023 3761 3733 3770 3277 3348

OD In Hours 9.22 7.67 7.77 7.49 7.34 6.45 7.86 7.63 7.62 8.37 7.36 8.65 7.90 7.97 8.82

OD Target 9.50 9.50 9.50 9.50 9.50 9.50 9.50 9.50 9.50 9.50 9.50 9.50 9.50 9.50 9.50


233

209

176

188

143

151

167

142

149 179

170

142 19

6

153

112

763

724 813

787

658

579

684

616

590

723

885

614

625

632 80

8

0

100

200

300

400

500

600

700

800

900

1000

1100

1200

996 933 989 975 801 730 851 758 739 902 1055 756 821 785 920


40%

45%

50%

55%

60%

65%

70%

75%

80%

85%

90%

95%

100%

Non InstallsCompleted

InstallsCompleted

Non Install %On Time

% On Time forAll Orders

Install OnTime %

Non-InstallTarget 92%

Install Target92%

Work Order Volume & % On Time PerformanceInstall & Non Install Orders

Work Order % On Time & Cycle Time DetailNovember 2010

WOLI WO Group No Yes Grand Total % On Time % On Time Meter (95% Goal) WOLI WO Group Grand Total Cycle Time (Days)

HQ1 5 105 110 95.45% HQ1 72 51

RAS 0 2 2 100.00% RAS 2 38

Grand Total 5 107 112 95.54% Grand Total 74 51

WOLI WO Group No Yes Grand Total % On Time % On Time Meter (95% Goal) FOA Grand Total Cycle Time (Days)

HQ1 46 670 716 93.58% 1-5 Days 1 54

RAS 0 92 92 100.00% 11-20 Days 1 83

Grand Total 46 762 808 94.31% 21-30 Days 1 132

>30 Days 1 191

On Time 70 47

WOLI WO Group No Yes Grand Total % On Time % On Time Meter (95% Goal) Grand Total 74 51

HQ1 51 775 826 93.83%

RAS 0 94 94 100.00%

Grand Total 51 869 920 94.46%

Install Order Cycle Time

Install Order Cycle Time

All Work Orders

Install Work Orders

Non Install Work Orders

Lateness Of Completed Install Orders

1 1

0

2

0 0 0 0 0

2

1

0 0

0

0

2

0

1

0

1

0

0

0

3 3

1

4

1

2 0

0

0

0

1

0

0

1 1

1

1

0

1

2

0

1

0 0

2

3 3

0

2

2

6

3

2

2

1

0

1

1

1

0 0 0

11

0

0

1

1

00

0

3

0

2

4

6

8

10

8 8 2 9 5 9 6 2 4 3 2 2 1 4 5


# o

f L

ate

Ord

ers

1-5 Days 6-10 Days 11-20 Days 21-30 Days Over 30 Days

Created Work Order Volume By Action Type

0

200

400

600

800

1000

1200

# o

f W

ork

Ord

ers

Unspecified 18 6 20 7 6 9 18 6 4 4 5 6 4 3 4

Delete 346 387 251 303 235 381 409 377 315 305 455 231 277 481 505

Update 282 258 247 219 184 224 308 298 219 227 210 195 165 189 193

Add 325 287 304 220 285 252 259 209 294 264 352 317 343 293 271

Trend 855 857 860 862 864 867 869 871 874 876 878 881 883 885 888

971 938 822 749 710 866 994 890 832 800 1022 749 789 966 973


Global Calls Answered / Abandon Rate %

0

600

1200

1800

2400

3000

3600

4200

4800N

umbe

r Of C

alls

0.0%

1.0%

2.0%

3.0%

4.0%

5.0%

6.0%

7.0%

8.0%A

bandon Rate %

No. of calls 4238 4073 3534 3855 1721 1940 2433 2016 2083 2135 2236 2090 2397 2156 2206

Aban. Rate 3.0% 3.3% 2.6% 2.5% 1.7% 1.3% 3.2% 2.4% 3.3% 5.4% 5.0% 5.4% 2.9% 3.8% 3.7%

Abandon Rate Goal 4.00% 4.00% 4.00% 4.00% 4.00% 4.00% 4.00% 4.00% 2.00% 2.00% 2.00% 2.00% 2.00% 2.00% 2.00%


Closed Ticket Statistics By Product November 2010

All Closed Tickets 1st Level

All Closed Tickets Assigned

To GTS (2nd Level)

5.3% To 2nd Level

QUAL 1 (blank) QUAL 1 (Multiple Items)QUAL 3 (All) QUAL 3 (All)

Count of Ticket # Count of Ticket #Product Group Total Product Group Totalatm 60 atm 1frame relay 324 frame relay 5global connect 3 global connect 2internal systems 6 internal systems 1internet 35 internet 5internet transit services 1 ip 379ip 7524 messaging 3messaging 20 mms 7mms 121 other 5other 118 perspexion 8perspexion 20 security services 12security services 46 wras 5wras 6 mobile data services 2mobile data services 12 mms bt voice 1x.25 7 sitewise 1mms bt voice 1 Grand Total 437Grand Total 8304

Closed Tickets by Priority

0

2000

4000

6000

8000

10000

12000

14000T

ick

et

Co

un

t

93.2%

93.7%

94.2%

94.7%

95.2%

95.7%

96.2%

96.7%

Information Only 6223 6099 6370 4810 6053 4699 5636 4871 4500 4492 4366 3988 4183 3755 3971

Out of Service 4431 4368 3927 3581 4286 3410 4144 3626 3603 4107 3857 3897 3908 3512 3400

Impacted 1576 1533 1433 1351 1192 1271 1384 1377 1428 1567 1584 1449 1531 1642 1370

Resolved @ 1st Lvl 94.1% 95.2% 95.6% 95.0% 96.6% 95.8% 95.6% 93.2% 94.6% 95.6% 95.9% 95.8% 95.7% 95.6% 94.7%

12230 12000 11730 9742 11531 9380 11164 9874 9531 10166 9807 9334 9622 8909 8741

Sep-09

Oct-09 Nov-09

Dec-09

Jan-10 Feb-10

Mar-10

Apr-10

May-10

Jun-10 Jul-10 Aug-10

Sep-10

Oct-10 Nov-10

Regional StatisticsBy Country

Asia Pacific - Install Work Order % On Time & CT Performance

WOLI Install Country No Yes Grand Total % On Time Cycle Time (Days) % On Time Meter (95% Goal)

Australia 0 1 1 100.00% 14

China 0 6 6 100.00% 53

Hong Kong 0 4 4 100.00% 25

India 0 3 3 100.00% 12

Indonesia 0 2 2 100.00% 78

Japan 0 1 1 100.00% 53

Philippines 0 2 2 100.00% 48

Singapore 1 1 2 50.00% 70

Taiwan, Province of China 0 1 1 100.00% 48

Grand Total 1 21 22 95.45% 45

Asia Pacific - Global MTTR PerformanceAssigned to Region Asia Pacific Assigned to Region Asia PacificPriority Out of Service Priority ImpactedTicket Type Customer Problem Ticket Type Customer Problem

Assigned to Country Data Total Assigned to Country Data Totalaustralia Count of Ticket # 67 australia Count of Ticket # 31

Average of TTR In Hours 1.01 Average of TTR In Hours 16.20Average of OD In Hours 5.35 Average of OD In Hours 13.14

china Count of Ticket # 40 china Count of Ticket # 40Average of TTR In Hours 1.35 Average of TTR In Hours 35.88Average of OD In Hours 7.90 Average of OD In Hours 27.29

hong kong Count of Ticket # 15 hong kong Count of Ticket # 8Average of TTR In Hours 0.84 Average of TTR In Hours 10.90Average of OD In Hours 0.89 Average of OD In Hours 52.39

india Count of Ticket # 372 india Count of Ticket # 77Average of TTR In Hours 1.76 Average of TTR In Hours 232.54Average of OD In Hours 17.66 Average of OD In Hours 229.19

indonesia Count of Ticket # 15 indonesia Count of Ticket # 3Average of TTR In Hours 1.66 Average of TTR In Hours 2.94Average of OD In Hours 14.20 Average of OD In Hours 46.70

japan Count of Ticket # 49 japan Count of Ticket # 33Average of TTR In Hours 0.78 Average of TTR In Hours 55.20Average of OD In Hours 10.35 Average of OD In Hours 116.05

korea Count of Ticket # 7 korea Count of Ticket # 3Average of TTR In Hours 0.74 Average of TTR In Hours 529.97Average of OD In Hours 3.58 Average of OD In Hours 543.09

malaysia Count of Ticket # 22 malaysia Count of Ticket # 7Average of TTR In Hours 3.67 Average of TTR In Hours 20.99Average of OD In Hours 7.38 Average of OD In Hours 50.17

pakistan Count of Ticket # 29 pakistan Count of Ticket # 21Average of TTR In Hours 1.99 Average of TTR In Hours 5.29Average of OD In Hours 13.30 Average of OD In Hours 18.91

Philippines Count of Ticket # 24 Philippines Count of Ticket # 10Average of TTR In Hours 1.67 Average of TTR In Hours 8.83Average of OD In Hours 7.04 Average of OD In Hours 83.58

singapore Count of Ticket # 28 singapore Count of Ticket # 6Average of TTR In Hours 0.86 Average of TTR In Hours 4.24Average of OD In Hours 1.22 Average of OD In Hours 64.73

sri lanka Count of Ticket # 6 sri lanka Count of Ticket # 2Average of TTR In Hours 2.21 Average of TTR In Hours 3.45Average of OD In Hours 44.69 Average of OD In Hours 40.29

taiwan Count of Ticket # 23 taiwan Count of Ticket # 9Average of TTR In Hours 0.83 Average of TTR In Hours 3.40Average of OD In Hours 0.99 Average of OD In Hours 111.08

thailand Count of Ticket # 14 thailand Count of Ticket # 19Average of TTR In Hours 1.27 Average of TTR In Hours 2.95Average of OD In Hours 1.94 Average of OD In Hours 74.97

us igc - ap sales Count of Ticket # 1 Total Count of Ticket # 269Average of TTR In Hours 10.08 Total Average of TTR In Hours 88.53Average of OD In Hours 85.32 Total Average of OD In Hours 110.19

Total Count of Ticket # 712Total Average of TTR In Hours 1.57Total Average of OD In Hours 12.86

EMEA - Install Work Order % On Time & CT Performance


Belgium 0 1 1 100.00%

Denmark 0 1 1 100.00%

Egypt 0 2 2 100.00% 13

Finland 0 1 1 100.00% 24

France 0 2 2 100.00% 54

Germany 0 5 5 100.00% 41

Greece 0 5 5 100.00% 117

Ireland 0 1 1 100.00%

Italy 0 4 4 100.00% 35

Netherlands 2 7 9 77.78% 53

Norway 0 1 1 100.00%

Russian Federation 0 2 2 100.00% 137

South Africa 0 1 1 100.00%

Spain 0 1 1 100.00% 76

Sweden 0 3 3 100.00% 22

Switzerland 0 1 1 100.00% 51

Turkey 0 1 1 100.00% 58

United Arab Emirates 0 2 2 100.00%

United Kingdom 0 9 9 100.00% 46

Grand Total 2 50 52 96.15% 54

EMEA - Global MTTR

lithuania Count of Ticket # 5 netherlands Count of Ticket # 32Average of TTR In Hours 1.04 Average of TTR In Hours 22.74Average of OD In Hours 5.88 Average of OD In Hours 62.67

luxembourg Count of Ticket # 9 poland Count of Ticket # 6Average of TTR In Hours 4.84 Average of TTR In Hours 230.67Average of OD In Hours 7.60 Average of OD In Hours 309.44

netherlands Count of Ticket # 83 portugal Count of Ticket # 16Average of TTR In Hours 0.88 Average of TTR In Hours 4.11Average of OD In Hours 3.79 Average of OD In Hours 4.35

poland Count of Ticket # 19 romania Count of Ticket # 1Average of TTR In Hours 1.14 Average of TTR In Hours 0.20Average of OD In Hours 3.89 Average of OD In Hours 0.16

portugal Count of Ticket # 38 russia Count of Ticket # 15Average of TTR In Hours 1.98 Average of TTR In Hours 2.30Average of OD In Hours 7.12 Average of OD In Hours 9.08

romania Count of Ticket # 29 south africa Count of Ticket # 8Average of TTR In Hours 5.68 Average of TTR In Hours 9.72Average of OD In Hours 7.73 Average of OD In Hours 24.10

russia Count of Ticket # 33 spain Count of Ticket # 16Average of TTR In Hours 2.25 Average of TTR In Hours 23.21Average of OD In Hours 9.04 Average of OD In Hours 87.65

south africa Count of Ticket # 35 sweden Count of Ticket # 15Average of TTR In Hours 1.66 Average of TTR In Hours 7.74Average of OD In Hours 4.50 Average of OD In Hours 24.28

spain Count of Ticket # 136 switzerland Count of Ticket # 64Average of TTR In Hours 2.11 Average of TTR In Hours 8.80Average of OD In Hours 5.61 Average of OD In Hours 80.97

sweden Count of Ticket # 34 turkey Count of Ticket # 15Average of TTR In Hours 1.87 Average of TTR In Hours 0.72Average of OD In Hours 8.22 Average of OD In Hours 1.91

switzerland Count of Ticket # 38 ukraine Count of Ticket # 1Average of TTR In Hours 0.70 Average of TTR In Hours 0.66Average of OD In Hours 1.03 Average of OD In Hours 0.27

turkey Count of Ticket # 23 united kingdom Count of Ticket # 83Average of TTR In Hours 0.57 Average of TTR In Hours 22.76Average of OD In Hours 2.19 Average of OD In Hours 43.32

ukraine Count of Ticket # 4 us igc - emea sales Count of Ticket # 2Average of TTR In Hours 1.98 Average of TTR In Hours 399.82Average of OD In Hours 72.71 Average of OD In Hours 700.29

united kingdom Count of Ticket # 89 Total Count of Ticket # 524Average of TTR In Hours 2.96 Total Average of TTR In Hours 33.17Average of OD In Hours 8.98 Total Average of OD In Hours 62.89

saudi arabia Count of Ticket # 1Average of TTR In Hours 0.67Average of OD In Hours 0.25


Assigned to Region EMEA Assigned to Region EMEAPriority Out of Service Priority ImpactedTicket Type Customer Problem Ticket Type Customer Problem

Assigned to Country Data Total Assigned to Country Data Totalaustria Count of Ticket # 26 austria Count of Ticket # 2


belgium Count of Ticket # 69 belgium Count of Ticket # 6Average of TTR In Hours 0.81 Average of TTR In Hours 4.34Average of OD In Hours 4.17 Average of OD In Hours 182.36

czech republic Count of Ticket # 32 czech republic Count of Ticket # 1Average of TTR In Hours 0.83 Average of TTR In Hours 1.39Average of OD In Hours 5.51 Average of OD In Hours 168.00

denmark Count of Ticket # 14 denmark Count of Ticket # 4Average of TTR In Hours 1.92 Average of TTR In Hours 33.37Average of OD In Hours 1.85 Average of OD In Hours 287.45

egypt Count of Ticket # 42 egypt Count of Ticket # 13Average of TTR In Hours 0.71 Average of TTR In Hours 199.11Average of OD In Hours 7.65 Average of OD In Hours 71.38

estonia Count of Ticket # 2 finland Count of Ticket # 11Average of TTR In Hours 0.29 Average of TTR In Hours 111.20Average of OD In Hours 0.36 Average of OD In Hours 80.53

finland Count of Ticket # 15 france Count of Ticket # 58Average of TTR In Hours 2.24 Average of TTR In Hours 49.25Average of OD In Hours 8.14 Average of OD In Hours 85.31

france Count of Ticket # 90 germany Count of Ticket # 38Average of TTR In Hours 1.17 Average of TTR In Hours 9.66Average of OD In Hours 6.07 Average of OD In Hours 14.88

germany Count of Ticket # 127 greece Count of Ticket # 8Average of TTR In Hours 1.11 Average of TTR In Hours 37.39Average of OD In Hours 2.70 Average of OD In Hours 34.74

greece Count of Ticket # 21 hungary Count of Ticket # 17Average of TTR In Hours 2.68 Average of TTR In Hours 15.68Average of OD In Hours 5.81 Average of OD In Hours 38.24

hungary Count of Ticket # 59 ireland Count of Ticket # 1Average of TTR In Hours 1.88 Average of TTR In Hours 6.09Average of OD In Hours 4.15 Average of OD In Hours 29.45

ireland Count of Ticket # 9 israel Count of Ticket # 6Average of TTR In Hours 0.73 Average of TTR In Hours 335.58Average of OD In Hours 7.72 Average of OD In Hours 228.32

israel Count of Ticket # 20 italy Count of Ticket # 83Average of TTR In Hours 4.77 Average of TTR In Hours 18.72Average of OD In Hours 10.25 Average of OD In Hours 55.98

italy Count of Ticket # 122 Latvia Count of Ticket # 1Average of TTR In Hours 1.19 Average of TTR In Hours 1.83Average of OD In Hours 9.56 Average of OD In Hours 0.91

Latvia Count of Ticket # 4 luxembourg Count of Ticket # 1Average of TTR In Hours 0.89 Average of TTR In Hours 0.94Average of OD In Hours 1.08 Average of OD In Hours 3.78

Latin America & Canada - Install Work Order % On Time & CT Performance


Brazil 1 7 8 87.50% 92

Canada 0 2 2 100.00% 48

Colombia 0 1 1 100.00% 174

Venezuela 0 3 3 100.00% 7

Grand Total 1 13 14 92.86% 79

Latin America & Canada - Global MTTR PerformanceAssigned to Region Latin America & Canada Assigned to Region Latin America & CanadaPriority Out of Service Priority ImpactedTicket Type Customer Problem Ticket Type Customer Problem

Assigned to Country Data Total Assigned to Country Data Totalargentina Count of Ticket # 50 argentina Count of Ticket # 12


bolivia Count of Ticket # 1 brazil Count of Ticket # 57Average of TTR In Hours 3.08 Average of TTR In Hours 5.76Average of OD In Hours 5.48 Average of OD In Hours 66.73

brazil Count of Ticket # 310 canada Count of Ticket # 9Average of TTR In Hours 1.29 Average of TTR In Hours 3.22Average of OD In Hours 6.83 Average of OD In Hours 27.54

canada Count of Ticket # 40 chile Count of Ticket # 4Average of TTR In Hours 2.60 Average of TTR In Hours 6.24Average of OD In Hours 43.48 Average of OD In Hours 88.99

chile Count of Ticket # 42 colombia Count of Ticket # 11Average of TTR In Hours 1.31 Average of TTR In Hours 1.28Average of OD In Hours 18.55 Average of OD In Hours 14.60

colombia Count of Ticket # 27 costa rica Count of Ticket # 25Average of TTR In Hours 2.48 Average of TTR In Hours 78.84Average of OD In Hours 5.90 Average of OD In Hours 133.05

costa rica Count of Ticket # 12 ecuador Count of Ticket # 16Average of TTR In Hours 0.59 Average of TTR In Hours 16.95Average of OD In Hours 0.37 Average of OD In Hours 15.06

ecuador Count of Ticket # 14 mexico Count of Ticket # 23Average of TTR In Hours 3.26 Average of TTR In Hours 28.32Average of OD In Hours 5.28 Average of OD In Hours 113.79

mexico Count of Ticket # 81 peru Count of Ticket # 1Average of TTR In Hours 2.20 Average of TTR In Hours 1.05Average of OD In Hours 5.02 Average of OD In Hours 0.42

peru Count of Ticket # 8 puerto rico Count of Ticket # 7Average of TTR In Hours 1.59 Average of TTR In Hours 60.56Average of OD In Hours 1.09 Average of OD In Hours 41.20

puerto rico Count of Ticket # 4 venezuela Count of Ticket # 11Average of TTR In Hours 0.29 Average of TTR In Hours 72.82Average of OD In Hours 0.31 Average of OD In Hours 97.69

venezuela Count of Ticket # 141 Total Count of Ticket # 176Average of TTR In Hours 1.29 Total Average of TTR In Hours 26.66Average of OD In Hours 9.90 Total Average of OD In Hours 71.31

uruguay Count of Ticket # 1Average of TTR In Hours 1.31Average of OD In Hours 0.87


United States - Install Work Order % On Time & CT Performance


United States 1 7 8 87.50% 48

Grand Total 1 7 8 87.50% 48

United States - Global MTTR PerformanceAssigned to Region United States Assigned to Region United StatesPriority Out of Service Priority ImpactedTicket Type Customer Problem Ticket Type Customer Problem

Assigned to Country Data Total Assigned to Country Data TotalHelp Desk Atlanta Count of Ticket # 1 us igc - americas sales Count of Ticket # 1


Help Desk IUSA Count of Ticket # 1 usa - atlanta Count of Ticket # 16Average of TTR In Hours 0.06 Average of TTR In Hours 22.27Average of OD In Hours 0.05 Average of OD In Hours 88.38

usa - atlanta Count of Ticket # 49 usa - beltsville Count of Ticket # 8Average of TTR In Hours 1.07 Average of TTR In Hours 12.65Average of OD In Hours 15.51 Average of OD In Hours 185.56

usa - beltsville Count of Ticket # 25 usa - dallas Count of Ticket # 4Average of TTR In Hours 2.15 Average of TTR In Hours 14.90Average of OD In Hours 21.80 Average of OD In Hours 79.10

usa - dallas Count of Ticket # 47 usa - houston Count of Ticket # 4Average of TTR In Hours 2.35 Average of TTR In Hours 44.84Average of OD In Hours 7.64 Average of OD In Hours 169.92

usa - houston Count of Ticket # 12 usa - jersey city Count of Ticket # 10Average of TTR In Hours 4.62 Average of TTR In Hours 2.22Average of OD In Hours 19.77 Average of OD In Hours 83.32

usa - jersey city Count of Ticket # 33 usa - los angeles Count of Ticket # 14Average of TTR In Hours 2.44 Average of TTR In Hours 32.20Average of OD In Hours 4.37 Average of OD In Hours 59.51

usa - los angeles Count of Ticket # 56 usa - manhattan Count of Ticket # 14Average of TTR In Hours 0.40 Average of TTR In Hours 44.98Average of OD In Hours 4.49 Average of OD In Hours 98.92

usa - manhattan Count of Ticket # 42 usa - oakbrook Count of Ticket # 15Average of TTR In Hours 3.23 Average of TTR In Hours 28.81Average of OD In Hours 5.99 Average of OD In Hours 177.33

usa - oakbrook Count of Ticket # 87 usa - san francisco Count of Ticket # 1Average of TTR In Hours 4.01 Average of TTR In Hours 0.46Average of OD In Hours 10.59 Average of OD In Hours 0.05

usa - san francisco Count of Ticket # 17 usa - seattle Count of Ticket # 1Average of TTR In Hours 1.32 Average of TTR In Hours 25.42Average of OD In Hours 25.07 Average of OD In Hours 123.07

usa - seattle Count of Ticket # 8 usa - boston Count of Ticket # 1Average of TTR In Hours 0.45 Average of TTR In Hours 0.56Average of OD In Hours 2.34 Average of OD In Hours 0.88

usa - boston Count of Ticket # 17 Help Desk Atlanta Count of Ticket # 2Average of TTR In Hours 0.66 Average of TTR In Hours 78.07Average of OD In Hours 2.22 Average of OD In Hours 224.70

usa - miami Count of Ticket # 4 Total Count of Ticket # 91Average of TTR In Hours 1.28 Total Average of TTR In Hours 26.59Average of OD In Hours 4.77 Total Average of OD In Hours 111.90


Business

Global Co Telecom faux KPI Scorecard