H1 fy11 idc-emea wan manager survey french attitudes

Filing Information: February 2011, IDC #undefined, Volume: 1

Europe, Middle East and Africa Network Life-Cycle Services: Survey

S U R V E Y

E M E A W AN M a n a g e r S u r v e y : F r e n c h A t t i t u d e s

Roosmarijn Cornelissen

I D C O P I N I O N

IDC's annual European WAN Manager Survey highlights the views of 1,546

organizations throughout EMEA. This study focuses on the results for the French

region only. This study is a summary of five documents providing more insight into

green IT, unified communications (UC), managed UC services, ICT services, and

VoIP services.

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T A B L E O F C O N T E N T S

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In This Study 1

Methodology ............................................................................................................................................. 2 Demographics .......................................................................................................................................... 2 ICT Spending ............................................................................................................................................ 5 Impact of the Economic Situation ............................................................................................................. 8 Mobility ..................................................................................................................................................... 9

Situat ion Overview 10

Survey Findings ........................................................................................................................................ 10

Future Outlook 25

Learn More 26

Related Research ..................................................................................................................................... 26

©2011 IDC #undefined

L I S T O F T A B L E S

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1 Sample Size by Country .............................................................................................................. 2

2 Location of Head Office, by Country ............................................................................................ 3

3 Number of EMEA Countries Operated in, by Country .................................................................. 3

4 Number of Company Sites in Home Country, by Country ............................................................ 3

5 Number of Company Sites in Rest of EMEA, by Country ............................................................. 4

6 Drivers for Network Spending, by Country ................................................................................... 6

7 Budget Planning, by Country........................................................................................................ 7

8 Impact of Economic Situation ....................................................................................................... 8

9 Types of Remote Access Used, by Country ................................................................................. 9

10 Past Influence of Environmental Issues on Telecoms Operations and Network Equipment Purchases, by Country ................................................................................................................. 10

11 Current Influence of Environmental Issues on Telecoms Operations and Network Equipment Purchases, by Country ............................................................................................... 10

12 Future Influence of Environmental Issues on Telecoms Operations and Network Equipment Purchases, by Country ................................................................................................................. 11

13 Use of Machine-to-Machine Communications, by Country .......................................................... 11

14 Use of Unified communications, by Country................................................................................. 12

15 Used Elements of Unified Communications, by Country .............................................................. 12

16 Use of Very High Quality Video Conferencing, by Country .......................................................... 13

17 Who Manages Telepresence System, Country ............................................................................ 13

18 Use of PC-Based Videoconferencing, by Country ........................................................................ 13

19 Use of a Traditional Videoconferencing System that is Managed by Your Own Staff, by Country ........................................................................................................................................ 14

20 Use of a Traditional Videoconferencing System That is Managed by an External Company, by Country .................................................................................................................................... 14

21 Use of Cloud Computing for Infrastructure, by Country ................................................................ 14

22 Use of Cloud Computing for Software Applications, by Country .................................................. 15

23 PSTN Outbound Voice Traffic Breakdown, by Country ................................................................ 15

24 VoIP Outbound Voice Traffic Breakdown, by Country .................................................................. 16

25 Private Voice Network Outbound Voice Traffic Breakdown, by Country ...................................... 16

26 Mobile Outbound Voice Traffic Breakdown, by Country ............................................................... 16

27 Current Use of VoIP Services ...................................................................................................... 17

28 Employees' Use of PBX Types, by Country ................................................................................. 18

29 Third-Party Management of Pure IP PBXs, by Country ............................................................... 19

30 Who Carried Out Voice/Data Convergence Work, by Country ..................................................... 19

31 Who Manages Converged Voice/Data Network, by Country ........................................................ 19

32 Proportion of LANs Managed by a Third Party, by Country ......................................................... 20

33 Plans to Outsource Any LAN Management if No Outsourcing Used Currently, by Country ......... 20

34 Importance of Aspects of Network Service Provider, by Country ................................................. 22

35 Desire to Buy Fixed and Mobile Services from Single Supplier, by Region ................................. 23

36 Desire to Buy Voice and Data Services from Single Supplier, by Region .................................... 23

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L I S T O F T A B L E S — C o n t i n u e d

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37 Desire to Buy Network and IT Services from Single Supplier, by Region .................................... 23

38 Best Type of Provider for combined Fixed and Mobile Services, by Country ............................... 24

39 Best Type of Provider for Combined Voice and Data Services, by Country ................................. 24

40 Best Type of Provider for Combined Network and IT Services, by Country ................................. 24

©2011 IDC #undefined

L I S T O F F I G U R E S

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1 French Drivers for Network Spending, WAN Manager 2010 ........................................................ 5

2 French Budget Planning ............................................................................................................... 7

3 French Impact of Economic Situation and Actions to Consider .................................................... 8

4 Types of Used Remote Access to Corporate Network When Traveling or Working from Home for France .......................................................................................................................... 9

5 Importance of Aspects of Network Service Provider in France .................................................... 21

©2011 IDC #undefined 1

I N T H I S S T U D Y

This is an annual survey of 1,546 companies across EMEA. The countries covered

are Belgium, France, Germany, Italy, the Netherlands, Spain, Sweden, Switzerland,

the U.K., Poland, Romania, Russia, Saudi Arabia, Turkey, UAE, Kenya, Nigeria, and

South Africa. The study will solely focus on the French region and compare the

French results against EMEA as a whole.

2 #undefined ©2011 IDC

M e t h o d o l o g y

The interviews took place during June and July 2010, and were carried out by

telephone in the preferred language of the respondents. The questionnaire was

generated by IDC analysts and was designed to last approximately 25 minutes on

average to maintain respondent interest and enthusiasm.

To ensure that the appropriate respondent within each organization participated in the

survey, the respondents had to fill in their job title. Only directors, managers, and VPs

of IT or telecommunications/networks, CIOs, and CTOs were included, as they are

the main decision makers responsible for specifying and choosing WAN strategy,

services, technologies, and service providers.

The results are reported by country, sector, and company size. In each table or figure,

"n" represents the actual number of respondents.

D e m o g r a p h i c s

Interview Counts

Table 1 shows the number of interviews carried out in France.

T A B L E 1

S a m p l e S i z e b y C o u n t r y

Belgium 82

France 92

Germany 93

Italy 83

Netherlands 85

Spain 82

Sweden 83

Switzerland 81

UK 92

Poland 85

Romania 87

Russia 86

Saudi Arabia 85

Turkey 85

UAE 87

Kenya 86

Nigeria 85

South Africa 87

EMEA 1546

Note: n=1546 (all respondents)

Source: IDC, 2010


Respondent Demographics

Tables 2–5 show respondent demographics segmented by country. To assess the

likelihood of respondents being affected by technology developments in other areas

in the world, respondents were asked to name the location of their company's

headquarters. As only 3% of respondents reported having their headquarters in other

areas outside EMEA, it can be assumed that respondents will be following EMEA

network service trends closely.

T A B L E 2

L o c a t i o n o f H e a d O f f i c e , b y C o u n t r y

Q9. Where is your organization's overall headquarters?

This country Elsewhere in

EMEA

North America Other n

France 87.0% 9.8% 3.3% 0.0% 92

EMEA 85.7% 11.2% 1.7% 1.4% 1545

Note: n=1545

Source: IDC, 2010

T A B L E 3

N u m b e r o f E M E A C o u n t r i e s O p e r a t e d i n , b y C o u n t r y

Q10. Approximately how many countries in EMEA does your organization have sites in, including this country?

1 2–5 6–9 10–15 16 n

France 51% 26% 2% 11% 10% 92

EMEA 58.2% 23.9% 4.3% 8.4% 5.3% 1546


Source: IDC, 2010

T A B L E 4

N u m b e r o f C o m pa n y S i t e s i n H o m e C o u n t r y , b y C o u n t r y

Q11. How many sites does your country have in this country, not counting home offices or unmanned sites?

1 2–5 6–9 10–19 20–49 50+ n

France 10% 42% 13% 21% 13% 1% N=92

EMEA 10% 61% 13% 8% 6% 2% N=1546


Source: IDC, 2010


T A B L E 5

N u m b e r o f C o m pa n y S i t e s i n R e s t o f E M E A , b y C o u n t r y

Q12. How many sites does your organization have in the rest of EMEA, not counting home offices or unmanned sites?

1 2–5 6–9 10–19 20–49 50+ n

France 11% 31% 0% 29% 24% 4% N=45

EMEA 13% 39% 10% 18% 15% 5% N=636

Note: n=636

Source: IDC, 2010


I C T S p e n d i n g

In the last few years, the European WAN Manager Survey results continuously

reported that improving network security was the key driver for network spending, but

this year's French results show a shift to new key drivers — voice data convergence

and virtualizing the servers. Improving security is still seen as a driver for ICT

spending, but as most companies have heavily invested in security in the past few

years, no big investments are expected in the short term.

F I G U R E 1

F r en c h D r i v e r s f o r N e t w o r k S p en d i n g , W A N M an a g e r 2 0 1 0

Source: IDC, 2010


T A B L E 6

D r i v e r s f o r N e t w o r k S p e n d i n g , b y C o u n t r y

Q13. Of the following issues, can you say which three are the most important to your organization at the moment?

Virtualizing

your servers

Moving

towards the

cloud

Simplifying

the structure

of the WAN

Converge

voice and

data networks

onto IP

Improving

application

performance

on the WAN

Improving

security on

the WAN

Putting video

over the WAN

Deploying

unified

communicatio

ns

Deploying

applications

on mobile

devices

n

France 27% 23% 26% 39% 30% 11% 23% 22% 15% N=92

EMEA 39% 30% 26% 40% 37% 13% 20% 18% 18% N=1546


Source: IDC, 2010


We also asked respondents if they have plans to either increase or decrease their

budget over the next year in areas such as network equipment, own datacenter

facilities, WAN or VPN services supplied by a service provider, and services that are

hosted and managed by a service provider (e.g., hosted PBX, hosted IT

infrastructure, application hosting, or other cloud-type services).

F I G U R E 2

F r en c h B u d g e t P l a n n i n g

Source: IDC, 2010

T A B L E 7

B u d g e t P l a n n i n g , b y C o u n t r y

Q15. What plans do you have to increase or decrease your budget over the next year in the following areas, compared

with your budget over the last year?

Network

equipment

Your own

data center

facilities

WAN or VPN

services

supplied by

a SP

Mobile voice

and data

services

Services that

are hosted

and

managed by

a SP

Mean n

France 2.6 2.6 2.6 2.5 2.3 2.5 N=92

EMEA 3.2 3.0 3.0 3.1 2.9 3.0 N=1531

Note: n=1531

Source: IDC, 2010


I m p a c t o f t h e E c o n o m i c S i t u a t i o n

Although there is a brighter economic outlook in France, most companies are still

cautious with spending on communication services and spending on network

equipment. Most companies reported that they will sweat their assets by extending

the lifetime of their existing equipment and to run their existing equipment at higher

utilization rates. Both responses to the economic situation are interesting for

equipment vendors and service providers, since companies cannot postpone new

equipment forever, and neither can they optimize their networks forever.

F I G U R E 3

F r en c h I m p a c t o f E c o n o m i c S i t u a t i o n a n d A c t i o n s t o C o n s i d e r

Source: IDC, 2010

T A B L E 8

I m p a c t o f E c o n o m i c S i t u a t i o n

Q16. To what extent do the following statements apply to your organization regarding telecoms and networking, on a 1–5

scale?

Shift from

CapEx to

OpEx

Run existing

equipment or

networks at

higher

utilization rates

Extending

lifetime of

existing

equipment,

network

datacenters, or

delay upgrades

Use more

hosted

services from

SPs, instead of

managing

equipment by

your own staff

Mean n

France 2.0 2.5 2.9 2.4 2.4 N=92

EMEA 2.3 2.8 2.9 2.3 2.6 N=1546


Source: IDC, 2010


M o b i l i t y

It is becoming more common for employees to work from home, resulting in less

commuting and lower workplace absenteeism. Most companies in EMEA use public

Internet with security when working from home or traveling. But French companies

form an exception as most companies reported that their employees use public

Internet with no security.

F I G U R E 4

T y p e s o f U s e d R e m o t e A c c e s s t o C o r po r a t e N e t w o r k W h e n

T r a v e l i n g o r W o r k i n g f r o m H o m e f o r F r a n c e

Source: IDC, 2010

T A B L E 9

T y p e s o f R em o t e A c c e s s U s e d , b y C o u n t r y

Q23. What types of remote access do employees use when they are travelling or working from home, to get access to the

corporate network?

Public Internet

with security

Managed

remote access

service

Public Internet

with no

security

Direct dial Employees

don't use

remote access

n

France 39% 27% 47% 5% 14% N=92

EMEA 56% 16% 21% 7% 18% N=1546


Source: IDC, 2010


S I T U AT I O N O V E R V I E W

The following section analyzes Benelux attitudes toward topics such as green IT, UC,

videoconferencing, the cloud, VoIP, managed services, ICT services, and preferred

providers.

S u r v e y F i n d i n g s

Green IT

The following looks at Benelux enterprise attitudes toward green IT, covering attitudes

for the last three years, current attitudes, and future attitudes.

T A B L E 1 0

P a s t I n f l u e n c e o f E n v i r o n m en t a l I s s u e s o n T e l e c o m s O p e r a t i o n s a n d N e t w o r k

E q u i p m en t P u r c h a s e s , b y C o u n t r y

Q24. How much of an influence had environmental issues on your telecoms operations and network equipment

purchases in the past three years?

Not at all Not Somewhat Much Very much Mean n

France 49% 14% 16% 5% 15% 2.2 N=92

EMEA 36% 25% 24% 8% 7% 2.3 N=1541

Note: n=1541

Source: IDC, 2010

T A B L E 1 1

C u r r en t I n f l u en c e o f E n v i r o n m e n t a l I s s u e s o n T e l e c o m s O p e r a t i o n s a n d

N e t w o r k E q u i p m en t P u r c h a s e s , b y C o u n t r y

Q24. How much of an influence have environmental issues currently on your telecoms operations and network equipment

purchases?


France 22% 23% 30% 14% 11% 2.7 N=92

EMEA 28% 16% 35% 14% 8% 2.6 N=1539

Note: n=1539

Source: IDC, 2010


T A B L E 1 2

F u t u r e I n f l u e n c e o f E n v i r o n m en t a l I s s u e s o n T e l e c o m s O p e r a t i o n s a n d N e t w o r k

E q u i p m en t P u r c h a s e s , b y C o u n t r y

Q24. How much of an influence have environmental issues currently on your telecoms operations and network equipment

purchases?


France 15% 12% 29% 26% 17% 3.2 N=92

EMEA 22% 13% 28% 24% 13% 2.9 N=1535

Note: n=1535

Source: IDC, 2010

Machine-to-Machine Communications

This year we asked for the first time about the current use and expected use of

machine-to-machine communications.

T A B L E 1 3

U s e o f M a c h i n e - t o - M a c h i n e C o m m u n i c a t i o n s , b y C o u n t r y

Q14. Are you currently using machine-to-machine communications? Please indicate if you currently use it, plan to use it

within the next year, plan to use it on a longer timescale, have rejected it for now, or have not considered it yet.

Use now Will start using

within a year

Plan to use on

a longer

timescale

Have rejected

it

Have not

considered it

n

France 53% 5% 7% 9% 26% N=92

EMEA 46% 9% 12% 6% 27% N=1546


Source: IDC, 2010


Unified Communications/Videoconferencing

The following section looks at attitudes toward topics such as UC, elements of UC,

and videoconferencing.

T A B L E 1 4

U s e o f Un i f i e d c o m m u n i c a t i o n s , b y C o u n t r y

Q14. Are you currently using unified communications? Please indicate if you currently use it, plan to use it within the next

year, plan to use it on a longer timescale, have rejected it for now, or have not considered it yet.


within a year

Plan to use on

a longer

timescale

Have rejected

it

Have not

considered it

n

France 36% 13% 13% 11% 27% N=92

EMEA 29% 15% 24% 7% 24% N=1546


Source: IDC, 2010

T A B L E 1 5

U s e d E l em e n t s o f U n i f i e d C o m m u n i c a t i o n s , b y C o u n t r y

Q27. You said that your company uses unified communications. What specific elements do you use?

Instant

messaging

Presence Web/audio

conferencing

UC on

mobile

devices

Integrating

business

apps with

comms

environment

None n

France 36% 15% 36% 30% 18% 0% N=33

EMEA 59% 23% 46% 42% 32% 1% N=446


Source: IDC, 2010


T A B L E 1 6

U s e o f V e r y H i g h Q u a l i t y V i d eo C o n f e r en c i n g , b y C o u n t r y

Q14. Are you currently using very high quality video conferencing that aims to create a life like experience? Please

indicate if you currently use it, plan to use it within the next year, plan to use it on a longer timescale, have rejected it

for now, or have not considered it yet.


within a year

Plan to use on

a longer

timescale

Have rejected

it

Have not

considered it

n

France 37% 12% 11% 8% 33% N=92

EMEA 24% 11% 20% 10% 34% N=1546


Source: IDC, 2010

T A B L E 1 7

W h o M an a g e s T e l e p r e s e n c e S y s t e m , C o u n t r y

Q25. You said that you use a very high quality videoconferencing system. Who manages that system?

Your own staff An external company System is located at

external company's

site

n

France 41% 47% 12% N=34

EMEA 56% 24% 20% N=375


Source: IDC, 2010

T A B L E 1 8

U s e o f P C - B a s e d V i d eo c o n f e r en c i n g , b y C o u n t r y

Q26. Apart from telepresence, can you tell me if your organization is using or planning to use the following types of

videoconferencing?


within a year

Plan to use on

a longer

timescale

Have rejected

it

Have not

considered it

N

France 60% 10% 5% 3% 22% N=92

EMEA 38% 15% 12% 9% 27% N=1546


Source: IDC, 2010


T A B L E 1 9

U s e o f a T r a d i t i o n a l V i d e o c o n f e r en c i n g S y s t em t h a t i s M a n a g e d b y Y o u r O w n

S t a f f , b y C o u n t r y


videoconferencing?


within a year

Plan to use on

a longer

timescale

Have rejected

it

Have not

considered it

n

France 37% 25% 11% 8% 20% N=92

EMEA 28% 13% 17% 10% 33% N=1546


Source: IDC, 2010

T A B L E 2 0

U s e o f a T r a d i t i o n a l V i d e o c o n f e r en c i n g S y s t em T h a t i s M a n a g e d b y a n E x t e r n a l

C o m p an y , b y C o u n t r y


videoconferencing?


within a year

Plan to use on

a longer

timescale

Have rejected

it

Have not

considered it

n

France 23% 11% 21% 16% 29% N=92

EMEA 14% 11% 13% 16% 45% N=1546


Source: IDC, 2010

VoIP/Cloud Computing

The following looks at EMEA enterprise attitudes toward VoIP, including topics

such as cloud computing, outbound voice traffic, and used VoIP services.

T A B L E 2 1

U s e o f C l o u d C o m pu t i n g f o r I n f r a s t r u c t u r e , b y C o u n t r y

Q14. Are you currently using cloud computing? Please indicate if you currently use it, plan to use it within the next year,

plan to use it on a longer timescale, have rejected it for now, or have not considered it yet.


within a year

Plan to use on

a longer

timescale

Have rejected

it

Have not

considered it

n

France 42% 11% 9% 9% 29% N=92


T A B L E 2 1

U s e o f C l o u d C o m pu t i n g f o r I n f r a s t r u c t u r e , b y C o u n t r y




within a year

Plan to use on

a longer

timescale

Have rejected

it

Have not

considered it

n

EMEA 26% 12% 19% 10% 33% N=1546


Source: IDC, 2010

T A B L E 2 2

U s e o f C l o u d C o m pu t i n g f o r S o f t w a r e A p p l i c a t i o n s , b y C o u n t r y




within a year

Plan to use on

a longer

timescale

Have rejected

it

Have not

considered it

n

France 45% 11% 12% 11% 22% N=92

EMEA 27% 12% 18% 10% 33% N=1546


Source: IDC, 2010

T A B L E 2 3

P S T N O u t b o u n d V o i c e T r a f f i c B r e a k do w n , b y C o u n t r y

Q29. Can you estimate what proportion of your organization's outbound voice traffic (i.e. calls made by employees) is

carried in the following ways?

0% 1–24% 25–49% 50–74% 75–100% n

France 18% 24% 27% 11% 20% N=92

EMEA 16% 16% 21% 26% 21% N=1517


Source: IDC, 2010


T A B L E 2 4

V o I P O u t bo u n d V o i c e T r a f f i c B r e a k do w n , b y C o u n t r y



0% 1–24% 25–49% 50–74% 75–100% N

France 23% 23% 22% 18% 14% N=92

EMEA 46% 27% 13% 9% 6% N=1516


Source: IDC, 2010

T A B L E 2 5

P r i v a t e V o i c e N e t w o r k O u t b o u n d V o i c e T r a f f i c B r e a k do w n , b y C o u n t r y



0% 1–24% 25–49% 50–74% 75–100% N

France 46% 27% 12% 11% 4% N=92

EMEA 67% 16% 7% 3% 7% N=1518


Source: IDC, 2010

T A B L E 2 6

M o b i l e O u t bo u n d V o i c e T r a f f i c B r e a k do w n , b y C o u n t r y



0% 1–24% 25–49% 50–74% 75–100% N

France 48% 26% 17% 8% 1% N=92

EMEA 24% 29% 26% 15% 6% N=1516


Source: IDC, 2010


T A B L E 2 7

C u r r en t U s e o f V o I P S e r v i c e s

Q30. What types of voice over IP service does your organization currently use? Please note, this is only for company

sites, not home offices or mobile workers.

PC-based

VoIP

Voice over

broadband

On-site IP

PBX

Hosted VoIP

service

Other Don't know N

France 18% 38% 46% 15% 3% 0% N=71

EMEA 50% 39% 44% 15% 2% 1% N=823


Source: IDC, 2010


IP PBX

T A B L E 2 8

E m p l o y e e s ' U s e o f P B X T y p e s , b y C o u n t r y

Q33. Could you estimate what proportion of employees in your organization use the following types of PBX?

Traditional

PSTN PBX

Pure IP PBX Hybrid IP

PBX

Traditional

PSTN

Centerx

service

IP Centerx

service

Mobile

Centerx

service

Hosted

dedicated IP

PBX

Microsoft

OCS

Standard

Phone line

not through

PBX

Other N

France 74% 62% 54% 51% 53% 43% 39% 28% 29% 0% N=92

EMEA 29% 29% 26% 19% 18% 23% 14% 16% 28% 1% N=1524


Source: IDC, 2010


T A B L E 2 9

T h i r d - P a r t y M a n ag e m en t o f P u r e I P P B X s , b y C o u n t r y

Q34. What proportion of your IP PBXs are managed by a third party?

0% 1–24% 25–49% 50–74% 75–100% n

France 28% 63% 3% 3% 3% N=64

EMEA 40% 32% 12% 8% 9% N=631


Source: IDC, 2010

Convergence

The number of companies with converged voice and data networks has increased

over the last three years and this trend is expected to continue in France.

T A B L E 3 0

W h o C a r r i e d O u t V o i c e / D a t a C o n v e r g e n c e W o r k , b y C o u n t r y

Q31. If your voice and data networks are partially or completely converged, who carried out the work to converge them?

Networks

are not

converged

Network

service

provider

Your own

staff

Systems

integrator

N/A because

you buy a

managed

service

Other n

France 29% 22% 34% 13% 14% 0% N=92

EMEA 28% 29% 34% 8% 9% 1% N=1546


Source: IDC, 2010

T A B L E 3 1

W h o M an a g e s C o n v e r ge d V o i c e / D a t a N e t w o r k , b y C o u n t r y

Q32. Who manages your converged voice/data networks?

Own staff Network service

provider

Systems

integrator

Other n

France 33% 63% 10% 0% N=52

EMEA 52% 41% 18% 2% N=975


Source: IDC, 2010


ICT Services

The following provides insight into ICT services such as LAN management, combined

services, and preferred providers.

T A B L E 3 2

P r o po r t i o n o f L A N s M an a g e d b y a T h i r d P a r t y , b y C o u n t r y

Q37. Now thinking of your local area networks (LANs) rather than your wide area network, what proportion of your LANs

in Europe are managed by another company, as opposed to your own staff?

0% 1–24% 25–49% 50–74% 75–100% n

France 47% 46% 1% 1% 5% N=92

EMEA 58% 24% 4% 5% 9% N=1546


Source: IDC, 2010

T A B L E 3 3

P l a n s t o O u t s o u r c e A n y L A N M an a g em e n t i f N o O u t s o u r c i n g U s e d C u r r en t l y , b y

C o u n t r y

Q38. Do you plan to outsource the management of any of your LANs within the next two years?

Yes No Don't know n

France 9% 91% 0% N=22

EMEA 5% 88% 7% N=346


Source: IDC, 2010


F I G U R E 5

I m po r t a n c e o f A s p e c t s o f N e t w o r k S e r v i c e P r o v i d e r i n F r a n c e

Source: IDC, 2010


T A B L E 3 4

I m po r t a n c e o f A s p e c t s o f N e t w o r k S e r v i c e P r o v i d e r , b y C o u n t r y

Q39. How important are the following aspects of a network service provider to your organization?

Quality of

support

Performance

and SLAs

Service

management

features

Flexibility in

meeting

requirements

Pricing Geographical

coverage

Technology

innovation

Broad service

portfolio

Industry

specific

expertise

n

France 30% 20% 24% 23% 36% 16% 15% 15% 0.1 N=92

EMEA 52% 33% 14% 24% 46% 24% 19% 14% 17% N=1544


Source: IDC, 2010


T A B L E 3 5

D e s i r e t o B u y F i x e d an d M o b i l e S e r v i c e s f r o m S i n g l e S u p p l i e r , b y R e g i o n

Q40. How much would your organization ideally prefer to buy a combination of services from one provider, with one point

of contact and one bill, in the following areas?

Not at all Not Neutral Much Very much n

France 33% 16% 17% 10% 24% N=92

EMEA 25% 20% 25% 15% 15% N=1545


Source: IDC, 2010

T A B L E 3 6

D e s i r e t o B u y V o i c e a n d D a t a S e r v i c e s f r o m S i n g l e S u p p l i e r , b y R eg i o n




France 20% 30% 20% 12% 18% N=92

EMEA 20% 18% 30% 18% 15% N=1544


Source: IDC, 2010

T A B L E 3 7

D e s i r e t o B u y N e t w o r k a n d I T S e r v i c e s f r o m S i n g l e S u p p l i e r , b y R eg i o n




France 23% 9% 28% 22% 18% N=92

EMEA 23% 17% 28% 18% 14% N=1545


Source: IDC, 2010


T A B L E 3 8

B e s t T y p e o f P r o v i d e r f o r c o m b i n e d F i x e d a n d M o b i l e S e r v i c e s , b y C o u n t r y

Q41. Which type of company do you think would be best suited to provide combined fixed and mobile services to your

organization? (Or if you already buy such a combination, which type of company do you buy from?)

Local

incumbent

Other fixed–

line operator

Mobile

operator

IT services

company

VAR or

agents

Don't

know/can't

say

n

France 48% 23% 19% 6% 3% 0% N=31

EMEA 49% 13% 16% 8% 4% 11% N=471


Source: IDC, 2010

T A B L E 3 9

B e s t T y p e o f P r o v i d e r f o r C o m b i n e d V o i c e a n d D a t a S e r v i c e s , b y C o u n t r y

Q42. Which type of company do you think would be best suited to provide combined voice and data services to your


Local

incumbent

Other fixed-

line operator

Mobile

operator

IT services

company

VAR or

agents

Don't

know/can't

say

n

France 61% 25% 7% 4% 4% 0% N=28

EMEA 39% 14% 17% 16% 4% 10% N=501


Source: IDC, 2010

T A B L E 4 0

B e s t T y p e o f P r o v i d e r f o r C o m b i n e d N e t w o r k a n d I T S e r v i c e s , b y C o u n t r y

Q43. Which type of company do you think would be best suited to provide combined network and IT services to your


Local

incumbent

Other fixed-

line operator

Mobile

operator

IT services

company

VAR or

agents

Don't

know/can't

say

n

France 41% 16% 16% 19% 8% 0% N=37

EMEA 30% 11% 9% 35% 3% 12% N=501


Source: IDC, 2010


F U T U R E O U T L O O K

Green IT. The economic downturn has accelerated the demand for cost-saving

"green IT" solutions, such as reduced power consumption and energy efficiency.

Even though the economy is looking more positive and the focus is shifting away from

only cost saving, the increased use and importance of green IT is expected to

continue over the next five years.

Unified communications. The survey results are in line with our EMEA unified

communications forecast, with more companies moving toward UC. IDC expects this

move toward UC to continue over the next five years, but growth will continue to be

inhibited by the continuation of tightly regulated budgets as companies continue to be

cautious. Over the past three years an increasing number of companies moved to

managed unified communications services and, with the market for unified

communications forecast to grow, IDC expects this to continue over the next three

years. The complexity of unified communications will drive demand for managed

services and integration services for the next three years.

Cloud. The survey results are in line with IDC's worldwide cloud services forecast,

confirming that the market is growing, with 31% of companies planning to use cloud

computing within a year or on a longer timescale.

IP voice. IDC expects companies to accelerate their migration toward IP-based voice

services for greater flexibility, productivity, and cost-saving purposes. TDM PBX life

cycles cannot be prolonged any longer and companies are ready for a technology

refresh. The current trend toward enterprise server centralization and virtualization is

helping to boost IP-hosted voice rollout across Europe. Key service providers have

invested in reliable technology platforms and improved offerings with attractive

features, including fixed/mobile convergence (FMC) and better go-to-market

strategies. FMC is rapidly gaining ground in Europe, particularly among small and

medium-sized businesses. Cost reduction and control of international roaming costs

are main customer-interest drivers behind FMC today. IP voice will replace TDM

voice in due course but it will take a number of years. The uptake will be very different

from one country to another depending on incumbents' voice strategy and the quality

and availability of network access reaching small or remote locations.

Suppliers. As networks converge and demand for connectivity to any device

anywhere increases, demand for single supplier preference increases as well and this

is expected to continue as the complexity of using different providers increases.


L E AR N M O R E

R e l a t e d R e s e a r c h

EMEA WAN Manager Survey 2010: EMEA Attitudes Toward Managed Unified

Communications Services (IDC #PM10S, December 2010)

EMEA WAN Manager Survey 2010: EMEA Attitudes Toward ICT Services (IDC

#PM09S, December 2010)

EMEA WAN Manager Survey 2010: EMEA Attitudes Toward Green IT (IDC


EMEA WAN Manager Survey 2010: EMEA Attitudes Toward VoIP Services (IDC


EMEA WAN Manager Survey 2010: EMEA Attitudes Toward Managed Unified

Communications Services (IDC #CT035, December 2010)

European WAN Manager Survey 2009: European Attitudes Toward Green IT

(IDC #PM11R9, November 2009)

European WAN Manager Survey 2009: European Attitudes Toward VoIP

Services (IDC #PM13R9, February 2010)

European WAN Manager Survey 2009: European Attitudes Toward Managed

Communication Services (IDC #PM01S, January 2010)

European WAN Manager Survey 2009: European Attitudes Toward ICT Services

(IDC #PM02S, January 2010)

European WAN Manager Survey 2009: European Attitudes Toward Unified

Communications and VoIP Infrastructure (IDC #PM12R9, October 2009)

C o p y r i g h t N o t i c e

This IDC research document was published as part of an IDC continuous intelligence

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