Hosted UC Devices & Installation

Hosted UC Devices & InstallationJanuary 20, 2016

Confidential and Proprietary. Subject to Non-Disclosure Agreement.

Speakers

Gary Wilson, Product ManagerResponsible for Product Management for Hosted UC. Gary has over 20 years experience in Telecom working at Intervoice and Convergys in Software Development and Engineering Management as well as Product Management, and at Metaswitch and ESI in Product Management roles.

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Ryan Burns, Sr. Director of Corporate CommunicationsResponsible for driving Partner Engagement and Enablement through Communications and Learning & Development plans designed to empower partners to sell and effectively support customers. Ryan has managed training organizations at AT&T, ReachLocal, and LexisNexis before joining ANPI in 2014.


Hosted UC Solution

Agenda1. ANPI Device Selection

2. Desktop Phones

3. Conference Phones

4. Soft Phones

5. Installation and Activation

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Outcomes

1. Ability to position ANPI selected devices over others

2. Ability to consult customers on which devices best suit their needs

3. Thorough understanding of installation and activation process

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•High-end components deliver a rich experience

Sounds better than a cell phone or PC client

•Easier to place and receive calls•Integration with UC

Convenient and efficient

•One less window to manage on your computer

Offloads important tasks from a busy desktop

•Wired and Wireless Headsets•Expansion Module

Excellent peripherals

Reasons Clients Demand Quality Handsets

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•R&D Centered around delivering the best quality and most reliable Audio and Video experience

Engineered for quality

•Over a decade as the industry leaderProven record

Polycom Quality & Reliability

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ANPI Desktop Phones


The VVX Family of Desktop Phones

VVX 300

B/W Screen6-Line/Function

HD Voice

VVX 400

Color Screen12-Line/Function

HD Voice

VVX 500

Color Touch Screen12-Line/Function

HD Voice

VVX 600

Color Touch Screen16-Line/Function

Bluetooth HD Voice

VIPrimer VIPrecision/VIProfessional VIPremier

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VIPremier


VVX 600 Key FeaturesLarge (4.3”) TFT (480 x 272) touch-screen

16 line or speed dial keys

HD Voice up to 14KHz on all audio paths

2 x Ethernet 10/100/1000

2 x USB 2.0 host

Integrated Bluetooth

Supported USB Headsets

• Jabra Pro 9465-Duo & Jabra Pro 9470

• Plantronics Voyager Pro UC

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VVX 500 Key Features3.5” TFT (320 x 240) touch-screen



2 x Ethernet 10/100/1000

2 x USB 2.0 host

Supported USB Headsets

Jabra Pro 9465-Duo

Jabra Pro 9470

Plantronics Voyager Pro UC

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VVX 400 (& VVX 410) Key Features

3.5” TFT (Color 320 x 240)

12 lines or speed dial keys


• Speaker, Handset, Headset

2 x Ethernet 10/100 (VVX 400)

2 x GigE (VVX 410)

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VVX 300 (& VVX 310) Key Features

Backlit grayscale LCD (208 x 104)



• (Speaker, Handset, Headset)

2 x Ethernet 10/100 (VVX 300)

2 x GigE (VVX 310)

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VVX Paper and Color Expansion Modules

VVX Paper

40 programmable buttons

VVX Color

28 programmable buttons

3 pages of buttons per module

84 total programmable buttons

Up to 34 SCAs and up to 50 BLFs

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Grandstream DP715 Features

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• Backlit LCD display• Lightweight, compact design• Each base supports up to 5 handsets• Up to 4 concurrent calls per base• 10 hours talk time, 80 hours standby• Full duplex speaker

• Not POE due to charger

ANPI Conference Phones


Polycom Conference Phones

•Crystal clear “in-the-room” experienceHD Voice for realism and clarity

•Ensure everyone in the room can be heardImproved microphone pickup

•Dynamic Noise Reduction, removes noise•Intelligent Microphone Mixing levels sound

Advanced acoustic technology

•Plug and play deploymentSeamless VoIP integration

•20 years as the established leader in conferencing devices

Polycom Quality & Reliability

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Why Conference Phones?

•360° mic pickup so everyone in the room is heard•Expansive mic range to pick up all voices clearly•Loud, omni-directional speaker•Intelligent mic mixing to reduce background noise

Only Conference

Phones Provide:

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Conference Portfolio

SoundStation® IP 5000

Small Room7Khz HD audio

14’ x 14’ rmNo Expansion Mics

SoundStation® IP 6000Medium Room

14Khz HD audio24’ x 38’ rm

w/Expansion Mics

Large Room22Khz HD audio

40’ x 54’ rmw/Expansion Mics

SoundStation® IP 7000

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ANPI Soft Clients


VIPresence/nCommand Windows/MAC

Available for Windows 7 and above

Available for MAC OSX 10.7 and above

Available with VIProfessional and above

Make calls from your computer anywhere

See and set presence status

Chat with other VIPresence/nCommand users

Integrated with Hosted UC Call History and directory

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VIPresence/nCommand Android/iOS

Available in Google Play Store and Apple iTunes

Available with VIProfessional and above

Make calls from your mobile device as if you were in the office

See and set presence status

Chat with other VIPresence/nCommand users

Integrated with Hosted UC Call History and contact list

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Installation and Activation


Keys to Installation SuccessA thorough Network Assessment should be conducted prior to scheduling phone installation to knock out any service obstacles.

1. Calculate internet bandwidth and run a speed test

2. Run the ANPI LAN Assessment Utility

3. Check the router list: https://www.anpi.com/hosted-uc-routers/

4. Mapping the local area network (LAN)

5. Reviewing LAN router config

6. Review LAN firewall

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https://www.anpi.com/hosted-uc-routers/




Keys to Installation Success

Activate and test all the phones 24 – 48 hours before scheduled installation date to minimize disruptions.

1. Connect phones to at your office testing table

2. Complete activation for every phone (label phones per user)

3. Test inbound dialing from an off-net phone

4. Test outbound dialing to an off-net phone

5. Test local / long distance dialing

6. Test outbound dialing to an international number (if applicable)

7. Test call transfer, 3 way calling and conference calling

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Connecting the Phones

1. Plug the included Ethernet cable into your network’s Local Area Network (LAN) port.

2. Locate the LAN port on the back of the phone and plug in the other end of the Ethernet cable.

3. If your network is NOT PoE-enabled, then you will need a power supply:

4. Plug the included power supply cord into the included power brick.

5. Plug the power cord into your power outlet.

6. Connect your PC into the PC port.

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Activating the Phones

1. Pick up the hand set or select the speaker button. The voice prompt will ask for the Activation Code.

• The Activation Code for each user is located in the customer’s shipping confirmation email. (Codes will also appear in the Customer Administration Portal.)

2. Input your Activation Code. If the Activation Code is accepted, the phone will automatically reboot two times and activate the extension.

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On-site Testing

1. Connect phones at location and confirm registration

2. Install and test any VIPresence or nCommand clients

3. Test inbound/outbound dialing from an off-net phone (local and long distance)

4. Test outbound dialing to an international number (if applicable)

5. Test extension dialing within the PBX

6. Test call transfer, 3 way calling and conference calling

7. Test E911

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Why Require Activation?

• Phones come in a secured state to protect against fraud

• Activation codes are not phone specific so like phones can be activated using any code. (verify phone type matches the seat plan)

• More flexible installation (you do not have to match the phone mac address to the seat build)

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Q&A

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Outcomes

1. Ability to position ANPI selected devices over others

2. Ability to consult customers on which devices best suit their needs

3. Thorough understanding of installation and activation process

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Confidential and Proprietary. Subject to Non-Disclosure Agreement.31

Resources Available

• Today’s Presentation

• Webinar Recording

• Detailed Reference Guide

• “How To” Videos

Links will be provided in the follow-up email.


Training Road Map

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• 2/3/16: Deal-Closing Demos

• 2/17/16: Best Practices for Pre-Sale Assessment

• 3/2/16: Atlas – Customer Lifecycle Management

Thank you!

Business

Hosted UC Devices & Installation