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House of Agile Middle
Management
September 2016
Drs. Freek Hermkens CMC
Working Draft
When we talk about … middle manager
“Any manager two levels below the CEO and one level
above line managers” (Huy 2001, pp. 73).
Can be broadly defined as managers holding positions
between the first level supervisors and the level of
executives, below those who have company wide
responsibilities (Herzing and Jimmieson 2006, pp. 628).
The middle manager stands in a unique organizational
position. They are close to the daily operations but far
enough away to see the bigger picture (Huy 2001).
1
Middle Management
• Their unique position between operational and upper
management and knowledge about what motivates
employees in their unit/department allows middle managers to
enhance the chances of realizing change.
• Drawing on an analogy with baseball, middle managers are
typically expected to be able to hit, field and pitch at the same
time.
2
House of Agile Middle Management
© Freek Hermkens (2016)
3
Wondering
4
Balcony and Dance
• „Leadership is both active and reflective.
One must alternate between participating and observing.
• „Take perspective
• „Develop capacity to distinguish the patterns
• �Don’t be swept away by the music!
(Heifetz, 1994)
5
Middle management in the Bermuda triangle
© Freek Hermkens (2014)
6
The demanding playing field of middle
management
© Freek Hermkens (2014)
7
C4 and D3
• Communicate
• Coach
• Control
• Compliment
• Define
• To Do
• Delegate
© Freek Hermkens (2016)
8
Management by walking Around
A desk is a dangerous place from which to view this world
Bron: John Le Carre
9
Tinker Time
10