1 Commercial in ConfidenceCommercial in Confidence

New Zealand Rail Conference 2015Howard Collins, Chief Executive Sydney Trains

4 June 2015

2 Commercial in Confidence

3 Commercial in Confidence

Customer Service Model

4 Commercial in Confidence

Maintenance bases

5

Before After

Town Hall station

6 Commercial in Confidence

Mousetrap

7

Customer information

8 Commercial in Confidence

Capabilities Delivered

ST App Store Edge Client mFS mIIMS mAM mGGA

ST Enterprise App Store

Ability for all staff to

download enterprise apps to

their mobile devices

Tactical VPN

Ability to connect to

corporate network to access

information assets (intranet &

share point sites)

Rolling Stock Fault

Management

Ability for Maintenance and

Operations staff to manage

(record/update/view) train

faults

Incident Management

Ability for Operations staff to

manage (record/view)

incidents and manage delay

slips/reports

Network Asset Maintenance

Ability for maintenance staff

to manage work orders,

defects and labour costing

Great Guard Announcements

Ability for the execs and

senior management to share

instant feedback on Guard

Announcements

TCS mTPD ARIBA (RD) MTAP (Kronos) MS Lync COGNOS (BI)

Transport Cleaning Services

Ability for cleaning

supervisors and attendants

to record train cleans/washes

and Graffiti removal

Trip Performance Dashboard

Ability to view train trip

performance dashboard in

real-time

Microsoft Remote Desktop

allows users to remote

access desktop functions

(such as ARIBA) on the

mobile device

My Time and Pay

Ability to record time and

leverage time management

capabilities via mobile device

Microsoft Lync

Ability to collaborate with

enterprise staff from

mobile/PC and ability to

collaborate

Business Intelligence

Ability to access IBM

COGNOS (BI reports) on

mobile device

Trip Tastic Trip View Next There TripGo TfNSW TT+ Staff Station Guides

Ability to provide real-time

service tracking, service

alerts and arrival forecasts

for public transport.

Ability to view and plan train,

bus & ferry routes across

NSW

Keeps track of your location,

and displays when the next

buses and trains are due to

depart from wherever you

currently are

Ability to route directions

between two points via public

transport, vehicle or bicycle

Provides trip planning,

timetables, maps, service

and other real-time alerts

Provides Customer Service

Staff with info on place of

interest; nearby bus/taxi

routes & useful phone

numbers/websites,

9 Commercial in Confidence

North West Rail Link

10 Commercial in Confidence

Sydney Rapid Transit

11 Commercial in Confidence

12 Commercial in Confidence