1 Commercial in Confidence

Strategic Procurement –Sydney Trains Transformation – building high performing teams

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Agenda

• SNAPSHOT Sydney Trains- video

• Sydney Trains Vision

• Organisational Context

• Strategic Procurement delivering the Vision

• Transformation = Leadership = Our Approach

• Questions

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4

Sydney Trains’ Strategy

Our

Objectives

Improve

customer

experience

with rail

transport

services

Trains on time

Implement

efficiencies

across the

business

Grow

patronage on

public

transport

Create and

foster an

environment

that improves

safety

Reform

delivery of

rail services

Improve Asset

Reliability

Create an

effective and

accountable

culture

Drive

productivity

and efficient

Create change

and resilience

OUR

Vision

Our vision is to keep Sydney moving by delivering safe, customer-focused, reliable and clean rail services.

We contribute to the success of transport in NSW by running effective and efficient rail services

which exceed our customers’ expectations, support growth and contribute to the broader community

and the economy.

OUR

Themes

Customer &

Accessibility Travel Business Environment Safety Asset People

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Context

Secretary

Operating Agencies

Sydney Trains

NSW Trains

Roads and

Maritime

State Transit

Authority

Private Operators

Sydney Ferries

Private Bus

Light Rail

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Context

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Spend Profile

+ Indirect’s FY 12/13 = $500m

$1.2BN

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Category Positioning Assessment

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Strategic Procurement Structure -

Snapshot

Mike Blanchard

GM Strategic Procurement (CPO)

Mark Jones

Manager Plant Hire Services

Janine Meylan

Manager Supplier Performance

Barbara Potter

A/Manager Strategy & Governance

Naomi Bayliss

Manager Procurement

Knowledge Services

Nidhish Bhandari

Manager Strategic Category

Management

Michelle Day

Executive Assistant

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• One Steel

• Engineering

Design Panel

• Siemens

• UGL Unipart

• Downer EDI

• Pacific National

• SAP / ARIBA

• TCS

• Transfield

• SNP , ADT

• Swetha

• SPENO

• Metro Busses

• TSA (JH)

• Transfield

• Multi Civil & Rail • Ad shell

• AP Outdoor

• Caltex

• Red Energy

Assets &

Materials

Rail

Engineering

General Hardware

Cables

Signals

Inventory

Rolling Stock Comms &

Enterprise

Services

Revenue &

Productivity

Construction &

Building

Architecture

Surveying

Engineering Services

Planning Survey

Fencing

Landscaping

Concrete

Customer Info

Communications

Lifts & Escalators

Catering

Security

Track Services & Operations

Vegetation Control

Graffiti

Busses

Rail Operations

Services

Disposal

Media /Marketing

Media

Advertisement

Chemicals

Fuel

Plant

Waste Management

Maintenance

Systems & Services

Acquisitions

Rotables

Hire Environment Services

Electricity

Safety & Environment

Services

SEQR

Vending

Productivity

Cleaning

Our vision is to keep Sydney moving by delivering safe, customer-focused, reliable and clean rail services.

We contribute to the success of transport in NSW by running effective and efficient rail services which exceed our customers’ expectations, support growth and contribute to the broader community

and the economy.

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Strategic Procurement sets 2-3 Year Vision To help keep Sydney moving by being:

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Supporting Sydney Trains Vision

Our Key Foundations

Our 3 Purpose Statements

Enabling business outcome

Category

Management

Supplier Development Management

People

1 2 3 4

“Continue to

deliver

innovative

quality and

sustainable

benefits to the

Group and our

customers”

“Long-term

pathway of

innovative value

underpinned by

actions”

“Establishing a collaborative

relationship supported by KSP &

SDM, with our suppliers working

towards a common goal”

Governance, Strategy & Systems (PAG)

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“Simplify our processes to create a seamless environment that is understood and adopted by the business”

“the #1 Procurement team within NSW Government”

“To become the most

trusted advisor to our

stakeholders”

“To become the

customer of choice for

our partners”

“To attract and retain

our employees by

creating a great place to

work”

“Support our

employees to

prosper and

improve our

bench

strength to

deliver”

Financial Targets & Efficiency Improvement

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Contract Management

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Capability 8

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Guiding principles – to create positive

outcomes for customers

• Safe, reliable, clean and customer focussed rail services

• Best and innovative solution in the market

– Right place, right time, right quantity, right quality, right price

– Risk managed supply chain

• Delighting the customer by providing consistently

– Effective processes that are user friendly

– Smooth transition to ERP

• Aligned to business

– Know who to go to

– Early engagement

• Develop capabilities and competencies of our people

– Greater productivity at less cost

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As a team we will be;

Professional Reliable

Take Ownership Collaborative

United Responsive

Engaging Motivated

Ethical Noteworthy Trustworthy

In all that we do!

Strategic Procurement Core Values

Excellence

Safety

Pride

Accountability

Collaboration

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Changing Culture – Start with a tried

and tested approach

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Measured through scorecards

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Communication is paramount

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Transformational Tools to change Mindsets

Steve Denning

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Five characteristics of a high

performing team

1. Shared Vision

2. Healthy Team Culture

3. Clearly Defined Roles and Expectations to

Drive Excellent Performance

4. Everyone is Held Accountable

5. The Leader is an Example

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The Stairway (pathway) to heaven

CUSTOMER People

Process Financial

#1 Procurement Team

In NSW Government

Efficiency

MR5

Budgets

Savings

Business Plans

Governance

ASPP

Communication

Market

Knowledge

Supplier Knowledge

Stakeholder Mgmt

Business Needs

Zero Harm

Category Mgmt

Supplier

Development

Ariba

Simplify

NSW Gov Accreditation

CIPSA Accreditation

MCIPS

Lev 4 CIPSA

Create Pathways

Awards

Inter / Ind

Engagement & Feedback

Accountability

Culture

Fun

Plant Hire

Process

PHS

Capability

Early Engagement

Trusted Advisor NSW Government

Accreditation

21 Commercial in Confidence Commercial in Confidence

I am made of blazing trails

not following paths

I am made of sweat

not swagger

I am made of all the days you don’t see

not just the one you do

I am made of everything to come

not just what has been

I am made of commitment

not doubt

Asics Commercial

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Summary

• High Performing Teams have:

– A Shared Vision

– Healthy Team Culture

– Clearly Defined Roles and Expectations for Performance

– Everyone is Accountable

– The Leader who leads by Example

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