106
Dr James Robertson PrEng Copyright 1990 through 2014 [email protected] James A Robertson and Associates Effective Strategic Business Solutions IBIS – the Strategic view of Business Information

IBIS – The Strategic View of Business Information -- by Dr James A Robertson PrEng

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A three hour Executive Briefing that outlines the most important aspects of what I advocate with regard to Integrated Business Information Systems, including ERP See also http://www.James-A-Robertson-and-Associates.com

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Page 1: IBIS – The Strategic View of Business Information -- by Dr James A Robertson PrEng

Dr James Robertson PrEng

Copyright 1990 through 2014JamesJamesARobertsoncom

James A Robertson and AssociatesEffective Strategic Business Solutions

IBIS ndash the Strategic view of Business Information

2

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

7 Ten things to enhance your current systems

3

AgendaIBIS ndash the Strategic view of Business Information

1 Context

4

A word of caution

This is a radically different way of looking at Business Information Systems and ERP

Please be open to different ways of thinking

5

Who is James Robertson

1 Civil Engineer

2 Grounding in economics

3 Military strategic training

4 Strategic implementation of business computer systems for over thirty years ndash create sustainable competitive advantage

5 Consulting and facilitating with regard to strategy and strategic solutions for over twenty years

6 Engineering approach to strategic analysis and planning

7 Pioneered methods that work in practice

6

This is NOT in a Text Book

bull Engineeringbull Zoologybull Document cataloguingbull Military combat planningbull Methods of structured software designbull Strategic planning techniquesbull etcbull Dozens of pulse measurements ndash what does NOT work and what doesbull Cataloguing and analysing findingsbull Trial and errorbull Never did process BUT produced excellent resultsbull Then a client told me I was incompetent because I did not do process

bull Proven conclusively process close to irrelevant for ERP

implementation

Process is at BEST an output

7

Pulse measurement

bull A concise diagnostic investigation into why an ERP or other IT investment is NOT delivering what was promised

bull Prescription of what is required to solve the problems

bull Been doing them since 1990 ndash dozens and dozens

Process obsession is increasingly manifesting as a MAJOR cause of failures and sub-optimal

outcomes

In fact business process is close to irrelevant when it comes to designing HIGH VALUE ERP

solutions

Motivating quotes

bull ldquoJames you produce exceptional high value outcomes in ridiculously short time frames at ridiculously low costrdquo ndash Paul Leigh IT Director of the HSRC

bull ldquoJames you transformed what would have been a pedestrian poorly thought out system into an ERP that is already functional and will ultimately transform our analytics and IT offensive capabilities -- Robert Priebatsch Robert Priebatsch Chief Executive African Sales Company

bull ldquoJames you have provided some key pieces of my jigsaw puzzle now I understand why Business Systems Implementations are failingrdquo

bull ldquoJames we will have to find a consultant who understands ERPrdquo

bull All sorts of opposition

8

In fact hellip

Some very contradictory feedback

Engineers do NOT design bridges to stand up

>
>

They design bridges NOT to fall down

11

Make your ERP work for you

1 Most executives are FRUSTRATED

2 Why

3 What to do

4 What SMALL changes

5 Unlocking the full potential

Failures are increasingThe threat and therefore the opportunity is huge

Including clinical integration project

13

The fundamental requirements for an ERP

The answers to questions I have not yet thought to askEnable me to run the business MY wayAccurately model every aspect of my businessTotally integrated solutionEntirely reliable and dependableFundamentally support the essence of the business and how it thrives (strategy)Fully support my day to day operational functions

The subject of this presentation is a way in which these requirements can be met in the financial arena

Failures are increasingThe threat and therefore the opportunity is huge

Including clinical integration project

15

ldquo19 out of 20 ERP (integrated business information system) implementations do NOT deliver what was promisedrdquo

ERP an industry in crisisExecutive Opinion

16

Attendees of Gartners Business Intelligence Summit in London last month were not surprised to hear that most enterprises are still failing to use business intelligence (BI) strategically Gartners survey of over 1300 CIOs returned some unimpressive findings about the state of BI implementations Gartners vice president of research summed up the situation nicely by saying

ldquoMost organisations are not making better decisions than they did five years agordquo

An industry characterized by failureA strategic executive outcome

BUSINESS INTELLIGENCEArticle published in Computer Business Review Africa

One of the classic business problems of this age

We have spent a FORTUNE on this computer system and IT tell me it will

take two years and another few million to get what I want BUT the transactions are

being processed already

Some harsh facts

1 Seventy percent of IT investments fail TOTALLY

2 19 out of 20 ERP implementations ldquodo not deliver what was promisedldquo

3 Seventy percent of BPR investments fail

4 Ninety percent of strategic plans fail

ldquoThe next corporate disaster waiting to happenrdquo

Business system failure can trash your business

Professor Richard Nolan ndash Harvard University

Unlocking the TRUE potential of ERPvs The Factors Driving Mediocrity

1 DO NOT know it is possible2 Inappropriate Governance3 Operational investment focus4 No concept of how to deliver strategic advantage5 Lack of a holistic Integrated Business Information Systems (IBIS) view 6 Unaware of the CRITICAL role of the strategic solution architect7 The commercial model of implementation is diametrically opposed to a

high value outcome8 The average rate approach9 Process and as is obsession10Technobabble11Sloppy configuration12Confusion regarding valid customization13Lack of awareness of the benefits of strategic customization14Sloppy CONTRACTS with no accountability15Unconscious incompetence is EVERYWHERE

What is NOT an engineering approach

The engineering approach

A classic practical exampleNO Executive involvement

bull CEO of very big listed corporation in Johannesburg

bull With very big installation

bull Of very big brand ERP

bull Used in advertising

bull ldquoAt the executive level I would rate my systems at 110rdquo

bull ldquoAt the operational level I would rate my systems at 710rdquo

23

110

710BUT even that is being done

with smoke and mirrors

Top down (CEO led)versus bottom up design

24

Top Down ndash Strategy Focused

Bottom Up ndash Process Focused

25

There IS great opportunityERP can and should add value

26

Three alternative ERP value scenarios Unlocking the TRUE potential of ERP IBIS 100 1000 x the norm

1000

1 Current industry norm for process

based ldquoBest Practicerdquo

0

10X 001

100

0

2 Strategic precision

configuration with CEO Executive Custody

X 1

XXX 10

0

3 Strategic customizationWith CEO Custody

This is the ONLY valid scenario but it seldom

occurs

Relative strategic value measured in terms of business competitiveness growth and

profitability

27

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

28

What is strategyAn executive responsibility

Thrive

Strategy ndash Doing the right things

Tact

ics

ndash D

oin

g t

hin

gs

right

SurviveDie slowly

Die fast

Professor Malcolm McDonald

The time dependency of strategy

Professor Malcolm McDonald -- httpwwwmalcolm-mcdonaldcom

The time dependency of strategy

Professor Malcolm McDonald -- httpwwwmalcolm-mcdonaldcom

The time dependency of strategy

Professor Malcolm McDonald

The time dependency of strategyfrom good to GREAT

Analysis of the strategic environmentThe CEO owns this view

34

What IS Strategy

The Essence of WHY the Organization exists and HOW it THRIVES

1 Virtually NEVER changes

2 Intuited

3 Discovered NOT invented

35

Determining the ESSENCE of the business and how it thrives

1 Experienced strategic facilitator

2 Interview each executive one on one starting with the CEO

3 ldquoPlease will you tell me the essence of your business and how it thrives ndash what differentiates you from your competitionrdquo

4 Listen carefully

5 Take lots of notes

6 After completing the interviews synthesize ALL the views to arrive at a SINGLE SENTENCE amplified as necessary with further detail

7 If an executive differs with the CEO then unless the CEO has just arrived the CEOrsquos view must prevail particularly if the CEO is the founder or has been there for many years

8 New executives can be FAR off the mark

36

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

37

There IS great opportunityERP can and should add value

38

Key principles of executive level strategic decision making

1 85 of the basis of executive decision making is soft and tacit information

2 Skim ndash headlines

3 Maximum focus at the start of a report ndash the first page

4 8020 ndash Pareto ndash the Critical Key issues

5 Fast

6 Decisive

7 Right more than wrong

8 High value

9 Intuitive

Critical principle ndash constraint and opportunity -- cognitive span

Drill downA function of the content

41

Personnel Strategically Aligned Key Performance Indicators (KPIrsquos)

Tell me how you want me to behave and I will tell you HOW to measure me

Tell me how you are going to measure me and I will tell you how I am going to behave

Turn it around

Some key considerations with regard to decision making

43

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

Pulse Measurement

1 Concise diagnostic intervention ndash 1 to 10 days

2 Starts with executive interviews ndash understand the Essence of the Business and how it Thrives and Critical Concerns

3 Drill down to systems

4 +- 7 bullet point findings weighted

5 +- 7 recommended actions weighted

6 Findings frequently so obvious and so practical client can continue unaided

7 Strategic advisory and or project leadership to implement recommendations

Analysis of consolidated findings

httpswwwdropboxcomshvfkrz5p5yliwwaryV7SrD6kSh

46

30

1916

14

126 3

1 Mythology hype amp tradition -- 30

2 Lack of executive custody inap-propriate governance and policies -- 19

3 Lack of strategic architecture alignment etc -- 16

4 Lack of data engineering and poor configuration -- 14

5 Soft issues and change impacts -- 12

6 Lack of an engineering approach lack of precision etc -- 6

7 Technology issues -- 3

Factors causing ERP failure

47

22

20

19

17

14

6 2

1Executive custody strategic solution architect accountability -- 22

2 Effective change facilitation -- 20

3 Strategic architecture alignment etc -- 19

4 Data engineering and configuration -- 17

5 Engineering approach design against failure precision etc -- 14

6 Business integration training processes CBT --6

7 Technology -- 2

Factors for ERP reimplementation success

The value of technology is determined by the person using the technology

49

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

bull ldquoEnterprise Resource Planningrdquo = ERP Systemsbull or bull Integrated Business Information Systemsrdquo = IBIS

bull = ALL the information ldquorepositoriesrdquobull = databasesbull = tablesbull = listsbull = filing drawers folders

bull real world items that require description and managementbull

bull + the numerical computations workflow and other activities that are executed with the numbers (and text) stored in these repositories

bull ALL of which can be done by human beings -- including making a messbull

What is an ERP IBISA filing cabinet

51

IBIS ndash what every company REALLY has

Etc etc etc

Custom-ization

In-house custom development

Industry specific package

Brandname ERP = FRED

Spreadsheets

Data warehouse and BI

52

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

53

bull Stalled ERP implementation

bull CEO bought into ldquoERP as a strategic resourcerdquo based on my approach

bull Highly structured strategic Product Class taxonomy

bull Clever software to add products and maintain high quality master data

bull Projects module

bull Brand Management expense taxonomy

bull Clever software to create a project for every brand line with these expense heads

bull Direct integration with General Ledger

bull Comprehensive Brand Project Management and reporting to Principals in Europe

bull New account increased turnover significantly because could do something competitors could NOT do

Dramatic improvements in competitiveness growth and profitability are the ONLY valid arbiters of the success of an ERP implementation or a strategic plan

Case Study Strategic Engineered Precision Configuration WITH Clever Customization to support the ESSENCE

Data engineering

Data engineering principlesCase study

1 ERP Dramatic increase in management information

2 Reduction in head count

3 Dramatic reduction in audit time and cost

4 Unqualified balance sheet first time in 15 years

5 Presented with the client at a public conference

1 Strategic ndash Essence of the Business and how it thrives

2 Engineered ndash rigorous systematic comprehensively tried and tested methods standard conventions expert practitioners etc

3 Precision ndash exact carefully design meticulously fashioned

4 Taxonomies ndash hierarchical information classifications ordering and organizing business information

5 Coupled to precision code schemes which adhere to a number of very specific coding rules and conventions

6 A total solution

Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)

57

Define Strategic Engineered Precision Configuration

bull Configuring the ERP so that it PRECISELY models the real worldbull The goal is that any executive manager supervisor or operator

can look at the configuration and say ldquoYES this IS my businessrdquobull Founded on master data taxonomies ndash structured semantic

contentbull Coupled to custom business specific attributesbull Supplemented by highly structured record level configurationbull Supporting small pieces of clever custom development that add

huge value and create huge strategic and operational opportunities

An ERP is a huge precision data processing factory

Feed it precision data

58

Conventional taxonomy example

ANIMALSELEPHANTSRHINOCEROSDOGSCATS

LIONSLEOPARDSDOMESTIC CATS

Persian CatsDomestic Short Hair Catsetc

59

Taxonomy defined

1 Logical word (semantic structure)

2 Precision vocabulary of preferred terms

3 Conveys understanding between humans with relevant knowledge and experience

4 Once linked to a precision code scheme the most important communication mechanism between computers and people

5 An art and a science

6 Once it is right it is OBVIOUS

Taxonomy example

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

61

Taxonomy relevance

1 Essential to effective operational and strategic use of business software

2 Nearly ALL validation lists (drop down lists) chart of accounts etc

3 Large body of expertise ndash Botany Zoology military filing Library Science Information Management etc

4 Unknown to many (most) IT professionals and business people

62

A computer isAn adding machine calculator

011+1=101+1+1=111+1+1+1=100

Called a ldquobitrdquo

8 bits make a byte

2 bytes make an ASCII character

A= ldquo41rdquo hex

0 1

63

Coding taxonomies

1 Computers only understand binary

2 The code is a unique binary pattern that corresponds to the structured language taxonomy

3 The only way the computer will appear to be intelligent

4 Results in ldquointelligent datardquo

5 Standard conventions1 Indents and trailing periods

2 Capitalization

3 Other standards and conventions

64

Taxonomy examples

1 Some practical examples of how code schemes should look

2 Various small validation lists ndash some custom some standard

3 Various custom product attributes

4 Product classification ndash custom field

5 Machine vehicle operating costs and spares

6 Consolidation Charts of Accounts medium and large organizations

65

Example of custom data entry screenWith custom taxonomies

Custom code maintenance development for client specific taxonomy

Matching codes in unrelated module provide logical integration

Getting the software to do what it supposedly cannot do

Example of exceptionally BAD practice

500528 Waste Material Consumed500530 Loss from valuation of external materials500540 Loss from valuation of own materials500550 Losses - inventory variance -consignment

sale500560 Safety Clothing500565 Safety Equipment500570 Sand amp Stone500575 Scraper Rope500580 Scrapers500585 Services500590 Signs500595 Skips amp Cages500600 Finished Goods Inventory Offset500605 Smelting amp Refining500610 Production Order Settlement - Variance500615 Steel Other500620 Steel Sections500625 Steel Sheets amp Plates

Huge impact on integration reporting etc

Current Issues with the hellip Master

bull Unstructured

bull Lack of robust disciplined code management

bull Different blocks of codes for different divisions

bull Same item in more than one place

bull Different categories should be in distinctly separate logical blocks

Current Issues with the hellip Master

bull Equivalent descriptions different codes

bull Warehouse codes embedded in item codes

bull As many as twenty occurrences of the same physical

bull Makes operation and reporting inaccurate and difficult

NQR500 TRUCKISUZUNQR500OR HHOSES EXT OUTSIDE REPAIRS HYD HOSES EXTOR HHOSES INT OUTSIDE REPAIRS HYD HOSES INTOR WINDOWS EXT OUTSIDE REPAIRS - WINDOWS EXTOR WINDOWS INT OUTSIDE REPAIRS - WINDOWS INTOREP HYD HOSES OUTSIDE REPAIRS - HYD HOSESOREP WINDOWS OUTSIDE REPAIRS - WINDOWSOIL MAROPA 320 MAROPA 320 OILOIL01 AUTO TRANS FLUID (ATF)DBOIL01-R0303 AUTO TRANS FLUID (ATF)DBOIL01-R0304 AUTO TRANS FLUID (ATF)DBOIL01-R0305 AUTO TRANS FLUID (ATF)DBOIL01-R0306 AUTO TRANS FLUID (ATF)DBOIL01-R0307 AUTO TRANS FLUID (ATF)DB

ITEM CODE DESCRIPTION ITEM CODE DESCRIPTION100004200002 TYRE LOCK RING SFETY 25 175R25 XGC E3 TYRE MICHELIN 175R25 XGC E3100004203007 TYRE MC1800R25XHAD 2 19575R16C TYRE MICHELIN 19575R16C100004203008 TYRE MC175R25XMD2 2 225R25 YO TYRE TYRE 100004203018 TYRE BS265R25VLTSE4 235X25 FS TYRE 100004203019 TYRE BS205R25VLTSE4 255R25 FS TYRE 100004203020 TYRE BS1200R24M840 265R25 FS TYRE 100004203026 TYRE FS195R14 CV2000 265R25 GY TYRE 100004203030 TYRE NOK205R25 L3 LODER GRIP BS265R25VLTSE4 TYRE BRIDGESTONE BS265R25VLTS100004203032 TYRE TOY265-25G25L520PR MC205R25XADN1 TYRE MICHELIN MC205R25XADN1100004203036 TYRE TOY205R25E3 MC235R25XADN1 TYRE MICHELIN MC235R25XADN1100004203055 TYRE MC1200R24XZY MC235R25XMD22 TYRE MICHELIN MC235R25XMD22100004203062 TYRE BS265-25L5 MC265R25XADN1 TYRE MICHELIN MC265R25XADN1100004203063 TYRE DUN265-25L5 MC265R25XMD22 TYRE MICHELIN MC265R25XMD22100004203065 TYRE MC1800R25XKD S1800R25 TYRE 100004203067 TYRE GENERAL 265-25L5 40PLY S225R25 YO TY TYRE 100004203074 TYRE BS295R25VLTSZ S235X25 FS TYRE 100004203077 TYRE PRIMEX 235-25L5 SLICK S255R25 FS TYRE 103194203001 TYRE BF GOOD RICH 40070R20 S265R25 BS TYRE BRIDGESTONE 265R25 VLT801070704049 TYRE O-RING 325T S265R25 FS TYRE 801070704051 TYRE VALVE S265R25 GY TYRE 801070704052 TYRE VALVE CORE SRI0008 TYRE MICHELIN 295R25 XADN801070704053 TYRE HANLING FEE SERVICE FEE TYRE SERVICE FEE1200R24 XZY E2 TYRE MICHELIN 1200R24 XZY E2 SPUD TYRE SPUD

Current Issues with the hellip Master Multiple occurrences of the same

physical entity with different codes

Very different codes for broadly identical physical entities ndash tyres ndash locate in entirely different locations in the table

Precision ordered dataVersus hellip

73

Value versus precisionA critical consideration

Practical fundamental strategic taxonomy precision

Busi

ness

valu

e d

eliv

ere

d

100

100

The goal

Just about every implementation I have ever seen

Financial cubeEssence of integrationWell over 1000 hours RampD

Location

Fun

ctio

n

Accounts

Accounts -- fi

nancial

Assets

Prod

ucts

Peop

le

Pro

ject

s

etc

Cubic business modelA logical taxonomic construct

Every organization has a location logical dimension ndash where we do what we do

and a functional logical dimension ndash what we do

These can be plotted on a matrix of function versus location

This is fundamental to the design of a chart of accounts and all other logical components that define the business

There are multiple further dimensions including income expenditure personnel machines products etc

Each of these should be described by a fundamental precision strategic taxonomy

This model in the general ledger provides a critical elment of integration

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

1 Broad concept been known to me for over twenty years

2 I have done some elements semi-manually

3 For years I thought everyone could understand this and do it

4 Never seen anything like it

5 Extremely powerful tool

The true value

1 Exceptionally high quality financial data

2 Extremely easy to access and analyze

3 Facilitate greatly improved high value executive level strategic decision making ndash the decisions to thrive

4 Properly used WILL lead to greatly improved competitiveness and profitability

5 This will enhance profitable growth

6 Every organization needs this

7 The current ERP market is estimated at US$56 billion

8 We can easily capture at least 1 of this over the next ten years ndash this is THE way of the future

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

1 Taxonomy approach immediately engages with executives to specify high level configuration focused on the essence of the business ndash focus on better decision making NOT process ndash strategic executive level facilitation ndash excellent executive engagement and custody

2 Fundamental focus on better strategic (thrive) decisions at executive and operational level ndash put the essence (strategy) of the business in the face of staff at all levels constantly

3 Design geared to answering the questions you have not yet thought to ask ndash no need for lengthy business requirements workshops

4 Orders of magnitude improvement in system strategic support value delivery ndash basis for enabling executives and managers to make much better decisions IF they do the work to interpret and act on the information

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

5 Move away from expensive resources constantly maintaining simple reports to developing sophisticated models that support high value understanding analysis and decision making

6 Major improvements in quality of master data and ease of master data maintenance

7 Systems easier and more efficient to use at a transaction level frequently results in productivity gains and head count reductions reduction in audit fees etc

8 Do things the software vendor does not think are possible and that may create substantial strategic value opportunities

9 Establish a culture of data precision in fact a whole culture relating to the way you run your systems

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

1 Strategic (thrive) decision support ndash psychology of decision making ndash strategic elements at top of list comply with cognitive span equals seven plus or minus two items at any level of hierarchy

2 Every validation list custom validation lists fully describe entities the way the business and executives think about them

3 Fundamental first principles strategic design with finely granular highly structured hierarchically presented content

4 Ease of reading and navigation ndash trailing periods indents capitalization precision language ndash semantic structure ndash JARampA originated standards and conventions

5 Ease of reporting ndash range coding ndash ease of report maintenance ndash context for precision configuration ndash ease and quality of master data maintenance

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

6 Creative strategic use of unrelated modules to work together and limited scope creative strategic custom development ndash the impossible achieved affordably

7 Cubic business model ndash a powerful logical ldquoactivity basedrdquo management model in the General Ledger ndash powerful strategic decision support benefits with major positive governance impacts and reduced audit fees ndash JARampA have custom developed software to assist with this

8 Lower long term system operating costs coupled with ORDERS OF MAGNITUDE IMPROVEMENT in effectiveness efficiency and decision support ndash better thrive (profitable growth decisions) ndash where the REAL value lies ndash answer the questions we have not yet thought of

85

e

Summing up ndash the JARampA Approach to Creating Competitive Advantage

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Requires a significant investment

5 An ART and a science

6 Vital to unlocking the true value of any Business Information System Investment

7 An opportunity for dramatic gearing of any investment

Better DECISIONS

87

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

7 Ten things to enhance your current systems

88

What can be done

1 Buy a new ERP ndash expensive high risk

2 Re-implement your current ERP ndash not quite as expensive

3 Comprehensive Data Warehouse with Precision Taxonomies ndash not nearly as expensive or high risk but still costly

4 Anything else -- SMALL changes

What is an ERPREALLY

A huge precision data processing factory that SHOULD be fed precision data in order to produce precision

results (the factory CAN be OLD)

What is an ERPRefurbish

vs Deleting a building

>
>

1 Software settings

2 Cubic Business Modeltrade in the General Ledger

3 Asset classification

4 Product Material Item classification catalogue

5 Classification of Personnel

6 Other specific classifications

7 Unique attributes on Products and other classification master data

8 General record level attribute settings

9 Other configuration settings

Components of Precision Configuration

93

How is value created

Value is created by business actions that deliver on the essence of why the organization exists and how it thrives

Value manifests through increased profitability growth acquisitions job satisfaction fulfilment of the strategic vision

The consequence of intuitive intelligent informed leadership business decisions ndash thrive decisions

Such decisions are facilitated accelerated and enhanced through access to more intelligent meaningful and relevant information

Answers to the questions I have not yet thought to ask

Such ldquointelligent informationrdquo is assembled as a consequence of high level strategic and executive level input into the design of the data CONTENT ndash taxonomies designed to catalogue every conceivably relevant classification ahead of time

High value intelligent c

ontent desig

n

94

Some SMALL things YOU can doTo make your ERP work better for you TOMORROW

1 Repopulate key standard attribute tables

2 Create new custom attribute tables

95

Repopulate key standard attribute tables

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

Drastically im

prove the content o

f some

key tables s

uch as Credit N

ote Reasons

Product Ite

m Class etc

96

Develop lists

1 One to ten people in a room with a projector

2 Brainstorm all possible content for the list ndash capture on screen

3 Each summarize to between five and ten headings

4 Type all the lists in

5 Combine them into between five and ten groups

6 Give each group a heading

7 Lift out sub-categories

8 Code ndash remember indents trailing periods capitalization

9 Check impacts

10Implement

97

Develop lists 2

1 Quality of list is dependent on quality of input

2 Want lists to be complete comprehensive and well designed

3 Design compromises will be with you for ever

4 Document

5 Train

6 Utilize

98

Develop lists 3

1 Develop Hierarchy

a) Hierarchy of descriptions ndash indent each level by one character position

b) HEADINGS IN CAPITAL LETTERS

c) Posting level items in Proper Case

d) Abbreviate as necessary

2 Code

a) Mirror indents with trailing periods

b) Gap code

c) Mnemonic Alpha preferred else Alpha Numeric else Numeric

d) 1 to 4 character segments separated by ldquo-rdquo

99

Create new custom attribute tables

Add user defined attri

bute fields anywhere

where they m

ake sense ndash P

roducts

Debtors (Custo

mers) e

tc

100

Develop attributes

1 One to ten people in a room with a projector

2 Brainstorm all possible attributes for management information

3 If in doubt add

4 Structure and Code as before

5 Capture sheets

6 Train staff to classify and add

7 Reports

8 Identify clever functionality that can work with attributes add where cost effective

9 Harvest information

101

Unlocking the full potential

1 Progressively improve classifications and add attributes

2 Progressively develop reports analysis and custom functionality

3 Advance to more complex and inter-related lists

a) Product Item Material Class Group is the largest list that you might apply this approach to

b) Major Master Lists like Chart of Accounts and Product Catalogue Master might be done in increments ONCE you have experience with this approach

c) Other Master Lists like Debtors and Creditors Masters could be restructured in time

4 Eventually you might find you have effectively re-implemented

102

10 things to look out for

1 Ambiguous names incorrect postings ndash ANSWER ndash change the name so that it is unambiguous ndash eg Factory -- Operating Cost and Factory ndash Asset

2 Jumbled accounts and other lists ndash ANSWER ndashnew sub-structure

3 Large number of dissimilar transactions in one account having to unscramble in Excel ndash ANSWER ndash create a block of well thought out accounts to replace the single account

4 Overlapping or duplicate entries ndash eg same Tyres in different places ndash ANSWER ndash close duplicates only one set of entries ndash may close both and open a new set of well-structured entries

5 Answers to ldquocommon senserdquo questions take ages to obtain ndash lots of analysis in Excel or custom software that keeps changing ndash check if all the common sense attributes are on the master record and add as necessary ndash as many as possible ndash once you start adding do the lot

103

10 things to look out for

6 Evaluate all manual spreadsheet and custom applications and determine where these are a response to inexact or sloppy configuration and progressively adjust or eliminate

7 Develop a comprehensive awareness of the need for accurate data train personnel in terms of neatness accuracy spelling capitalization accuracy of allocation etc

8 Develop soft-issue metrics ndash customer satisfaction employee satisfaction etc

9 Harmonize critical elements of information classification ndash Accounts Assets People Products ndash across all modules and all systems ndash develop an integrated environment especially between the ERP and the Operational Systems

10Balance the decision support load between modules ndash move the detail out of the General Ledger ndash 5 to 10 Asset Categories People Categories Inventory Categories etc

104

Summing up

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Some items require a very small investment ndash an ART and a science

5 A significant opportunity to get more out of your current systems

Better DECISIONS

105

What is your single most important insight from this presentation

What is the single most practical action that you can take tomorrow to apply strategic (right thing essence thinking more effectively

JamesJamesARobertsoncom

Please write down

your thoughts

NOW

If you do not act within 48 hours you probably never will (Bill Gates)

Act TODAY

106

Assisting clients to thrive through the effective application of IT and ERP

QuestionsWe will email you my book and hand-outs of slides

Dr James Robertson PrEng ndash The ERP Doctor -- Mobile +44 (0) 77 6862 2875 +27 (0)83 251 6644wwwJames-A-Robertson-and-Associatescom

JamesJamesARobertsoncom

LinkedIn httpukLinkedIncominDrJamesARobertsonERPDoctor

JARampA are available to assist in applying these principles

  • Slide 1
  • Slide 2
  • Slide 3
  • A word of caution
  • Slide 5
  • This is NOT in a Text Book
  • Pulse measurement
  • Motivating quotes
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • The fundamental requirements for an ERP
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • A classic practical example NO Executive involvement
  • Top down (CEO led) versus bottom up design
  • Slide 25
  • Three alternative ERP value scenarios Unlocking the TRUE potent
  • Slide 27
  • What is strategy An executive responsibility
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
  • Slide 47
  • Slide 48
  • Slide 49
  • What is an ERP IBIS A filing cabinet
  • IBIS ndash what every company REALLY has
  • Slide 52
  • Case Study Strategic Engineered Precision Configuration WITH C
  • Slide 54
  • Slide 55
  • Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)
  • Define Strategic Engineered Precision Configuration
  • Slide 58
  • Slide 59
  • Slide 60
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Slide 66
  • Slide 67
  • Slide 68
  • Current Issues with the hellip Master
  • Current Issues with the hellip Master (2)
  • Current Issues with the hellip Master (3)
  • Slide 72
  • Slide 73
  • Slide 74
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Slide 83
  • Slide 84
  • Slide 85
  • Slide 86
  • Slide 87
  • Slide 88
  • Slide 89
  • Slide 90
  • Slide 91
  • Slide 92
  • Slide 93
  • Slide 94
  • Slide 95
  • Slide 96
  • Slide 97
  • Slide 98
  • Slide 99
  • Slide 100
  • Slide 101
  • Slide 102
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
Page 2: IBIS – The Strategic View of Business Information -- by Dr James A Robertson PrEng

2

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

7 Ten things to enhance your current systems

3

AgendaIBIS ndash the Strategic view of Business Information

1 Context

4

A word of caution

This is a radically different way of looking at Business Information Systems and ERP

Please be open to different ways of thinking

5

Who is James Robertson

1 Civil Engineer

2 Grounding in economics

3 Military strategic training

4 Strategic implementation of business computer systems for over thirty years ndash create sustainable competitive advantage

5 Consulting and facilitating with regard to strategy and strategic solutions for over twenty years

6 Engineering approach to strategic analysis and planning

7 Pioneered methods that work in practice

6

This is NOT in a Text Book

bull Engineeringbull Zoologybull Document cataloguingbull Military combat planningbull Methods of structured software designbull Strategic planning techniquesbull etcbull Dozens of pulse measurements ndash what does NOT work and what doesbull Cataloguing and analysing findingsbull Trial and errorbull Never did process BUT produced excellent resultsbull Then a client told me I was incompetent because I did not do process

bull Proven conclusively process close to irrelevant for ERP

implementation

Process is at BEST an output

7

Pulse measurement

bull A concise diagnostic investigation into why an ERP or other IT investment is NOT delivering what was promised

bull Prescription of what is required to solve the problems

bull Been doing them since 1990 ndash dozens and dozens

Process obsession is increasingly manifesting as a MAJOR cause of failures and sub-optimal

outcomes

In fact business process is close to irrelevant when it comes to designing HIGH VALUE ERP

solutions

Motivating quotes

bull ldquoJames you produce exceptional high value outcomes in ridiculously short time frames at ridiculously low costrdquo ndash Paul Leigh IT Director of the HSRC

bull ldquoJames you transformed what would have been a pedestrian poorly thought out system into an ERP that is already functional and will ultimately transform our analytics and IT offensive capabilities -- Robert Priebatsch Robert Priebatsch Chief Executive African Sales Company

bull ldquoJames you have provided some key pieces of my jigsaw puzzle now I understand why Business Systems Implementations are failingrdquo

bull ldquoJames we will have to find a consultant who understands ERPrdquo

bull All sorts of opposition

8

In fact hellip

Some very contradictory feedback

Engineers do NOT design bridges to stand up

>
>

They design bridges NOT to fall down

11

Make your ERP work for you

1 Most executives are FRUSTRATED

2 Why

3 What to do

4 What SMALL changes

5 Unlocking the full potential

Failures are increasingThe threat and therefore the opportunity is huge

Including clinical integration project

13

The fundamental requirements for an ERP

The answers to questions I have not yet thought to askEnable me to run the business MY wayAccurately model every aspect of my businessTotally integrated solutionEntirely reliable and dependableFundamentally support the essence of the business and how it thrives (strategy)Fully support my day to day operational functions

The subject of this presentation is a way in which these requirements can be met in the financial arena

Failures are increasingThe threat and therefore the opportunity is huge

Including clinical integration project

15

ldquo19 out of 20 ERP (integrated business information system) implementations do NOT deliver what was promisedrdquo

ERP an industry in crisisExecutive Opinion

16

Attendees of Gartners Business Intelligence Summit in London last month were not surprised to hear that most enterprises are still failing to use business intelligence (BI) strategically Gartners survey of over 1300 CIOs returned some unimpressive findings about the state of BI implementations Gartners vice president of research summed up the situation nicely by saying

ldquoMost organisations are not making better decisions than they did five years agordquo

An industry characterized by failureA strategic executive outcome

BUSINESS INTELLIGENCEArticle published in Computer Business Review Africa

One of the classic business problems of this age

We have spent a FORTUNE on this computer system and IT tell me it will

take two years and another few million to get what I want BUT the transactions are

being processed already

Some harsh facts

1 Seventy percent of IT investments fail TOTALLY

2 19 out of 20 ERP implementations ldquodo not deliver what was promisedldquo

3 Seventy percent of BPR investments fail

4 Ninety percent of strategic plans fail

ldquoThe next corporate disaster waiting to happenrdquo

Business system failure can trash your business

Professor Richard Nolan ndash Harvard University

Unlocking the TRUE potential of ERPvs The Factors Driving Mediocrity

1 DO NOT know it is possible2 Inappropriate Governance3 Operational investment focus4 No concept of how to deliver strategic advantage5 Lack of a holistic Integrated Business Information Systems (IBIS) view 6 Unaware of the CRITICAL role of the strategic solution architect7 The commercial model of implementation is diametrically opposed to a

high value outcome8 The average rate approach9 Process and as is obsession10Technobabble11Sloppy configuration12Confusion regarding valid customization13Lack of awareness of the benefits of strategic customization14Sloppy CONTRACTS with no accountability15Unconscious incompetence is EVERYWHERE

What is NOT an engineering approach

The engineering approach

A classic practical exampleNO Executive involvement

bull CEO of very big listed corporation in Johannesburg

bull With very big installation

bull Of very big brand ERP

bull Used in advertising

bull ldquoAt the executive level I would rate my systems at 110rdquo

bull ldquoAt the operational level I would rate my systems at 710rdquo

23

110

710BUT even that is being done

with smoke and mirrors

Top down (CEO led)versus bottom up design

24

Top Down ndash Strategy Focused

Bottom Up ndash Process Focused

25

There IS great opportunityERP can and should add value

26

Three alternative ERP value scenarios Unlocking the TRUE potential of ERP IBIS 100 1000 x the norm

1000

1 Current industry norm for process

based ldquoBest Practicerdquo

0

10X 001

100

0

2 Strategic precision

configuration with CEO Executive Custody

X 1

XXX 10

0

3 Strategic customizationWith CEO Custody

This is the ONLY valid scenario but it seldom

occurs

Relative strategic value measured in terms of business competitiveness growth and

profitability

27

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

28

What is strategyAn executive responsibility

Thrive

Strategy ndash Doing the right things

Tact

ics

ndash D

oin

g t

hin

gs

right

SurviveDie slowly

Die fast

Professor Malcolm McDonald

The time dependency of strategy

Professor Malcolm McDonald -- httpwwwmalcolm-mcdonaldcom

The time dependency of strategy

Professor Malcolm McDonald -- httpwwwmalcolm-mcdonaldcom

The time dependency of strategy

Professor Malcolm McDonald

The time dependency of strategyfrom good to GREAT

Analysis of the strategic environmentThe CEO owns this view

34

What IS Strategy

The Essence of WHY the Organization exists and HOW it THRIVES

1 Virtually NEVER changes

2 Intuited

3 Discovered NOT invented

35

Determining the ESSENCE of the business and how it thrives

1 Experienced strategic facilitator

2 Interview each executive one on one starting with the CEO

3 ldquoPlease will you tell me the essence of your business and how it thrives ndash what differentiates you from your competitionrdquo

4 Listen carefully

5 Take lots of notes

6 After completing the interviews synthesize ALL the views to arrive at a SINGLE SENTENCE amplified as necessary with further detail

7 If an executive differs with the CEO then unless the CEO has just arrived the CEOrsquos view must prevail particularly if the CEO is the founder or has been there for many years

8 New executives can be FAR off the mark

36

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

37

There IS great opportunityERP can and should add value

38

Key principles of executive level strategic decision making

1 85 of the basis of executive decision making is soft and tacit information

2 Skim ndash headlines

3 Maximum focus at the start of a report ndash the first page

4 8020 ndash Pareto ndash the Critical Key issues

5 Fast

6 Decisive

7 Right more than wrong

8 High value

9 Intuitive

Critical principle ndash constraint and opportunity -- cognitive span

Drill downA function of the content

41

Personnel Strategically Aligned Key Performance Indicators (KPIrsquos)

Tell me how you want me to behave and I will tell you HOW to measure me

Tell me how you are going to measure me and I will tell you how I am going to behave

Turn it around

Some key considerations with regard to decision making

43

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

Pulse Measurement

1 Concise diagnostic intervention ndash 1 to 10 days

2 Starts with executive interviews ndash understand the Essence of the Business and how it Thrives and Critical Concerns

3 Drill down to systems

4 +- 7 bullet point findings weighted

5 +- 7 recommended actions weighted

6 Findings frequently so obvious and so practical client can continue unaided

7 Strategic advisory and or project leadership to implement recommendations

Analysis of consolidated findings

httpswwwdropboxcomshvfkrz5p5yliwwaryV7SrD6kSh

46

30

1916

14

126 3

1 Mythology hype amp tradition -- 30

2 Lack of executive custody inap-propriate governance and policies -- 19

3 Lack of strategic architecture alignment etc -- 16

4 Lack of data engineering and poor configuration -- 14

5 Soft issues and change impacts -- 12

6 Lack of an engineering approach lack of precision etc -- 6

7 Technology issues -- 3

Factors causing ERP failure

47

22

20

19

17

14

6 2

1Executive custody strategic solution architect accountability -- 22

2 Effective change facilitation -- 20

3 Strategic architecture alignment etc -- 19

4 Data engineering and configuration -- 17

5 Engineering approach design against failure precision etc -- 14

6 Business integration training processes CBT --6

7 Technology -- 2

Factors for ERP reimplementation success

The value of technology is determined by the person using the technology

49

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

bull ldquoEnterprise Resource Planningrdquo = ERP Systemsbull or bull Integrated Business Information Systemsrdquo = IBIS

bull = ALL the information ldquorepositoriesrdquobull = databasesbull = tablesbull = listsbull = filing drawers folders

bull real world items that require description and managementbull

bull + the numerical computations workflow and other activities that are executed with the numbers (and text) stored in these repositories

bull ALL of which can be done by human beings -- including making a messbull

What is an ERP IBISA filing cabinet

51

IBIS ndash what every company REALLY has

Etc etc etc

Custom-ization

In-house custom development

Industry specific package

Brandname ERP = FRED

Spreadsheets

Data warehouse and BI

52

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

53

bull Stalled ERP implementation

bull CEO bought into ldquoERP as a strategic resourcerdquo based on my approach

bull Highly structured strategic Product Class taxonomy

bull Clever software to add products and maintain high quality master data

bull Projects module

bull Brand Management expense taxonomy

bull Clever software to create a project for every brand line with these expense heads

bull Direct integration with General Ledger

bull Comprehensive Brand Project Management and reporting to Principals in Europe

bull New account increased turnover significantly because could do something competitors could NOT do

Dramatic improvements in competitiveness growth and profitability are the ONLY valid arbiters of the success of an ERP implementation or a strategic plan

Case Study Strategic Engineered Precision Configuration WITH Clever Customization to support the ESSENCE

Data engineering

Data engineering principlesCase study

1 ERP Dramatic increase in management information

2 Reduction in head count

3 Dramatic reduction in audit time and cost

4 Unqualified balance sheet first time in 15 years

5 Presented with the client at a public conference

1 Strategic ndash Essence of the Business and how it thrives

2 Engineered ndash rigorous systematic comprehensively tried and tested methods standard conventions expert practitioners etc

3 Precision ndash exact carefully design meticulously fashioned

4 Taxonomies ndash hierarchical information classifications ordering and organizing business information

5 Coupled to precision code schemes which adhere to a number of very specific coding rules and conventions

6 A total solution

Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)

57

Define Strategic Engineered Precision Configuration

bull Configuring the ERP so that it PRECISELY models the real worldbull The goal is that any executive manager supervisor or operator

can look at the configuration and say ldquoYES this IS my businessrdquobull Founded on master data taxonomies ndash structured semantic

contentbull Coupled to custom business specific attributesbull Supplemented by highly structured record level configurationbull Supporting small pieces of clever custom development that add

huge value and create huge strategic and operational opportunities

An ERP is a huge precision data processing factory

Feed it precision data

58

Conventional taxonomy example

ANIMALSELEPHANTSRHINOCEROSDOGSCATS

LIONSLEOPARDSDOMESTIC CATS

Persian CatsDomestic Short Hair Catsetc

59

Taxonomy defined

1 Logical word (semantic structure)

2 Precision vocabulary of preferred terms

3 Conveys understanding between humans with relevant knowledge and experience

4 Once linked to a precision code scheme the most important communication mechanism between computers and people

5 An art and a science

6 Once it is right it is OBVIOUS

Taxonomy example

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

61

Taxonomy relevance

1 Essential to effective operational and strategic use of business software

2 Nearly ALL validation lists (drop down lists) chart of accounts etc

3 Large body of expertise ndash Botany Zoology military filing Library Science Information Management etc

4 Unknown to many (most) IT professionals and business people

62

A computer isAn adding machine calculator

011+1=101+1+1=111+1+1+1=100

Called a ldquobitrdquo

8 bits make a byte

2 bytes make an ASCII character

A= ldquo41rdquo hex

0 1

63

Coding taxonomies

1 Computers only understand binary

2 The code is a unique binary pattern that corresponds to the structured language taxonomy

3 The only way the computer will appear to be intelligent

4 Results in ldquointelligent datardquo

5 Standard conventions1 Indents and trailing periods

2 Capitalization

3 Other standards and conventions

64

Taxonomy examples

1 Some practical examples of how code schemes should look

2 Various small validation lists ndash some custom some standard

3 Various custom product attributes

4 Product classification ndash custom field

5 Machine vehicle operating costs and spares

6 Consolidation Charts of Accounts medium and large organizations

65

Example of custom data entry screenWith custom taxonomies

Custom code maintenance development for client specific taxonomy

Matching codes in unrelated module provide logical integration

Getting the software to do what it supposedly cannot do

Example of exceptionally BAD practice

500528 Waste Material Consumed500530 Loss from valuation of external materials500540 Loss from valuation of own materials500550 Losses - inventory variance -consignment

sale500560 Safety Clothing500565 Safety Equipment500570 Sand amp Stone500575 Scraper Rope500580 Scrapers500585 Services500590 Signs500595 Skips amp Cages500600 Finished Goods Inventory Offset500605 Smelting amp Refining500610 Production Order Settlement - Variance500615 Steel Other500620 Steel Sections500625 Steel Sheets amp Plates

Huge impact on integration reporting etc

Current Issues with the hellip Master

bull Unstructured

bull Lack of robust disciplined code management

bull Different blocks of codes for different divisions

bull Same item in more than one place

bull Different categories should be in distinctly separate logical blocks

Current Issues with the hellip Master

bull Equivalent descriptions different codes

bull Warehouse codes embedded in item codes

bull As many as twenty occurrences of the same physical

bull Makes operation and reporting inaccurate and difficult

NQR500 TRUCKISUZUNQR500OR HHOSES EXT OUTSIDE REPAIRS HYD HOSES EXTOR HHOSES INT OUTSIDE REPAIRS HYD HOSES INTOR WINDOWS EXT OUTSIDE REPAIRS - WINDOWS EXTOR WINDOWS INT OUTSIDE REPAIRS - WINDOWS INTOREP HYD HOSES OUTSIDE REPAIRS - HYD HOSESOREP WINDOWS OUTSIDE REPAIRS - WINDOWSOIL MAROPA 320 MAROPA 320 OILOIL01 AUTO TRANS FLUID (ATF)DBOIL01-R0303 AUTO TRANS FLUID (ATF)DBOIL01-R0304 AUTO TRANS FLUID (ATF)DBOIL01-R0305 AUTO TRANS FLUID (ATF)DBOIL01-R0306 AUTO TRANS FLUID (ATF)DBOIL01-R0307 AUTO TRANS FLUID (ATF)DB

ITEM CODE DESCRIPTION ITEM CODE DESCRIPTION100004200002 TYRE LOCK RING SFETY 25 175R25 XGC E3 TYRE MICHELIN 175R25 XGC E3100004203007 TYRE MC1800R25XHAD 2 19575R16C TYRE MICHELIN 19575R16C100004203008 TYRE MC175R25XMD2 2 225R25 YO TYRE TYRE 100004203018 TYRE BS265R25VLTSE4 235X25 FS TYRE 100004203019 TYRE BS205R25VLTSE4 255R25 FS TYRE 100004203020 TYRE BS1200R24M840 265R25 FS TYRE 100004203026 TYRE FS195R14 CV2000 265R25 GY TYRE 100004203030 TYRE NOK205R25 L3 LODER GRIP BS265R25VLTSE4 TYRE BRIDGESTONE BS265R25VLTS100004203032 TYRE TOY265-25G25L520PR MC205R25XADN1 TYRE MICHELIN MC205R25XADN1100004203036 TYRE TOY205R25E3 MC235R25XADN1 TYRE MICHELIN MC235R25XADN1100004203055 TYRE MC1200R24XZY MC235R25XMD22 TYRE MICHELIN MC235R25XMD22100004203062 TYRE BS265-25L5 MC265R25XADN1 TYRE MICHELIN MC265R25XADN1100004203063 TYRE DUN265-25L5 MC265R25XMD22 TYRE MICHELIN MC265R25XMD22100004203065 TYRE MC1800R25XKD S1800R25 TYRE 100004203067 TYRE GENERAL 265-25L5 40PLY S225R25 YO TY TYRE 100004203074 TYRE BS295R25VLTSZ S235X25 FS TYRE 100004203077 TYRE PRIMEX 235-25L5 SLICK S255R25 FS TYRE 103194203001 TYRE BF GOOD RICH 40070R20 S265R25 BS TYRE BRIDGESTONE 265R25 VLT801070704049 TYRE O-RING 325T S265R25 FS TYRE 801070704051 TYRE VALVE S265R25 GY TYRE 801070704052 TYRE VALVE CORE SRI0008 TYRE MICHELIN 295R25 XADN801070704053 TYRE HANLING FEE SERVICE FEE TYRE SERVICE FEE1200R24 XZY E2 TYRE MICHELIN 1200R24 XZY E2 SPUD TYRE SPUD

Current Issues with the hellip Master Multiple occurrences of the same

physical entity with different codes

Very different codes for broadly identical physical entities ndash tyres ndash locate in entirely different locations in the table

Precision ordered dataVersus hellip

73

Value versus precisionA critical consideration

Practical fundamental strategic taxonomy precision

Busi

ness

valu

e d

eliv

ere

d

100

100

The goal

Just about every implementation I have ever seen

Financial cubeEssence of integrationWell over 1000 hours RampD

Location

Fun

ctio

n

Accounts

Accounts -- fi

nancial

Assets

Prod

ucts

Peop

le

Pro

ject

s

etc

Cubic business modelA logical taxonomic construct

Every organization has a location logical dimension ndash where we do what we do

and a functional logical dimension ndash what we do

These can be plotted on a matrix of function versus location

This is fundamental to the design of a chart of accounts and all other logical components that define the business

There are multiple further dimensions including income expenditure personnel machines products etc

Each of these should be described by a fundamental precision strategic taxonomy

This model in the general ledger provides a critical elment of integration

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

1 Broad concept been known to me for over twenty years

2 I have done some elements semi-manually

3 For years I thought everyone could understand this and do it

4 Never seen anything like it

5 Extremely powerful tool

The true value

1 Exceptionally high quality financial data

2 Extremely easy to access and analyze

3 Facilitate greatly improved high value executive level strategic decision making ndash the decisions to thrive

4 Properly used WILL lead to greatly improved competitiveness and profitability

5 This will enhance profitable growth

6 Every organization needs this

7 The current ERP market is estimated at US$56 billion

8 We can easily capture at least 1 of this over the next ten years ndash this is THE way of the future

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

1 Taxonomy approach immediately engages with executives to specify high level configuration focused on the essence of the business ndash focus on better decision making NOT process ndash strategic executive level facilitation ndash excellent executive engagement and custody

2 Fundamental focus on better strategic (thrive) decisions at executive and operational level ndash put the essence (strategy) of the business in the face of staff at all levels constantly

3 Design geared to answering the questions you have not yet thought to ask ndash no need for lengthy business requirements workshops

4 Orders of magnitude improvement in system strategic support value delivery ndash basis for enabling executives and managers to make much better decisions IF they do the work to interpret and act on the information

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

5 Move away from expensive resources constantly maintaining simple reports to developing sophisticated models that support high value understanding analysis and decision making

6 Major improvements in quality of master data and ease of master data maintenance

7 Systems easier and more efficient to use at a transaction level frequently results in productivity gains and head count reductions reduction in audit fees etc

8 Do things the software vendor does not think are possible and that may create substantial strategic value opportunities

9 Establish a culture of data precision in fact a whole culture relating to the way you run your systems

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

1 Strategic (thrive) decision support ndash psychology of decision making ndash strategic elements at top of list comply with cognitive span equals seven plus or minus two items at any level of hierarchy

2 Every validation list custom validation lists fully describe entities the way the business and executives think about them

3 Fundamental first principles strategic design with finely granular highly structured hierarchically presented content

4 Ease of reading and navigation ndash trailing periods indents capitalization precision language ndash semantic structure ndash JARampA originated standards and conventions

5 Ease of reporting ndash range coding ndash ease of report maintenance ndash context for precision configuration ndash ease and quality of master data maintenance

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

6 Creative strategic use of unrelated modules to work together and limited scope creative strategic custom development ndash the impossible achieved affordably

7 Cubic business model ndash a powerful logical ldquoactivity basedrdquo management model in the General Ledger ndash powerful strategic decision support benefits with major positive governance impacts and reduced audit fees ndash JARampA have custom developed software to assist with this

8 Lower long term system operating costs coupled with ORDERS OF MAGNITUDE IMPROVEMENT in effectiveness efficiency and decision support ndash better thrive (profitable growth decisions) ndash where the REAL value lies ndash answer the questions we have not yet thought of

85

e

Summing up ndash the JARampA Approach to Creating Competitive Advantage

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Requires a significant investment

5 An ART and a science

6 Vital to unlocking the true value of any Business Information System Investment

7 An opportunity for dramatic gearing of any investment

Better DECISIONS

87

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

7 Ten things to enhance your current systems

88

What can be done

1 Buy a new ERP ndash expensive high risk

2 Re-implement your current ERP ndash not quite as expensive

3 Comprehensive Data Warehouse with Precision Taxonomies ndash not nearly as expensive or high risk but still costly

4 Anything else -- SMALL changes

What is an ERPREALLY

A huge precision data processing factory that SHOULD be fed precision data in order to produce precision

results (the factory CAN be OLD)

What is an ERPRefurbish

vs Deleting a building

>
>

1 Software settings

2 Cubic Business Modeltrade in the General Ledger

3 Asset classification

4 Product Material Item classification catalogue

5 Classification of Personnel

6 Other specific classifications

7 Unique attributes on Products and other classification master data

8 General record level attribute settings

9 Other configuration settings

Components of Precision Configuration

93

How is value created

Value is created by business actions that deliver on the essence of why the organization exists and how it thrives

Value manifests through increased profitability growth acquisitions job satisfaction fulfilment of the strategic vision

The consequence of intuitive intelligent informed leadership business decisions ndash thrive decisions

Such decisions are facilitated accelerated and enhanced through access to more intelligent meaningful and relevant information

Answers to the questions I have not yet thought to ask

Such ldquointelligent informationrdquo is assembled as a consequence of high level strategic and executive level input into the design of the data CONTENT ndash taxonomies designed to catalogue every conceivably relevant classification ahead of time

High value intelligent c

ontent desig

n

94

Some SMALL things YOU can doTo make your ERP work better for you TOMORROW

1 Repopulate key standard attribute tables

2 Create new custom attribute tables

95

Repopulate key standard attribute tables

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

Drastically im

prove the content o

f some

key tables s

uch as Credit N

ote Reasons

Product Ite

m Class etc

96

Develop lists

1 One to ten people in a room with a projector

2 Brainstorm all possible content for the list ndash capture on screen

3 Each summarize to between five and ten headings

4 Type all the lists in

5 Combine them into between five and ten groups

6 Give each group a heading

7 Lift out sub-categories

8 Code ndash remember indents trailing periods capitalization

9 Check impacts

10Implement

97

Develop lists 2

1 Quality of list is dependent on quality of input

2 Want lists to be complete comprehensive and well designed

3 Design compromises will be with you for ever

4 Document

5 Train

6 Utilize

98

Develop lists 3

1 Develop Hierarchy

a) Hierarchy of descriptions ndash indent each level by one character position

b) HEADINGS IN CAPITAL LETTERS

c) Posting level items in Proper Case

d) Abbreviate as necessary

2 Code

a) Mirror indents with trailing periods

b) Gap code

c) Mnemonic Alpha preferred else Alpha Numeric else Numeric

d) 1 to 4 character segments separated by ldquo-rdquo

99

Create new custom attribute tables

Add user defined attri

bute fields anywhere

where they m

ake sense ndash P

roducts

Debtors (Custo

mers) e

tc

100

Develop attributes

1 One to ten people in a room with a projector

2 Brainstorm all possible attributes for management information

3 If in doubt add

4 Structure and Code as before

5 Capture sheets

6 Train staff to classify and add

7 Reports

8 Identify clever functionality that can work with attributes add where cost effective

9 Harvest information

101

Unlocking the full potential

1 Progressively improve classifications and add attributes

2 Progressively develop reports analysis and custom functionality

3 Advance to more complex and inter-related lists

a) Product Item Material Class Group is the largest list that you might apply this approach to

b) Major Master Lists like Chart of Accounts and Product Catalogue Master might be done in increments ONCE you have experience with this approach

c) Other Master Lists like Debtors and Creditors Masters could be restructured in time

4 Eventually you might find you have effectively re-implemented

102

10 things to look out for

1 Ambiguous names incorrect postings ndash ANSWER ndash change the name so that it is unambiguous ndash eg Factory -- Operating Cost and Factory ndash Asset

2 Jumbled accounts and other lists ndash ANSWER ndashnew sub-structure

3 Large number of dissimilar transactions in one account having to unscramble in Excel ndash ANSWER ndash create a block of well thought out accounts to replace the single account

4 Overlapping or duplicate entries ndash eg same Tyres in different places ndash ANSWER ndash close duplicates only one set of entries ndash may close both and open a new set of well-structured entries

5 Answers to ldquocommon senserdquo questions take ages to obtain ndash lots of analysis in Excel or custom software that keeps changing ndash check if all the common sense attributes are on the master record and add as necessary ndash as many as possible ndash once you start adding do the lot

103

10 things to look out for

6 Evaluate all manual spreadsheet and custom applications and determine where these are a response to inexact or sloppy configuration and progressively adjust or eliminate

7 Develop a comprehensive awareness of the need for accurate data train personnel in terms of neatness accuracy spelling capitalization accuracy of allocation etc

8 Develop soft-issue metrics ndash customer satisfaction employee satisfaction etc

9 Harmonize critical elements of information classification ndash Accounts Assets People Products ndash across all modules and all systems ndash develop an integrated environment especially between the ERP and the Operational Systems

10Balance the decision support load between modules ndash move the detail out of the General Ledger ndash 5 to 10 Asset Categories People Categories Inventory Categories etc

104

Summing up

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Some items require a very small investment ndash an ART and a science

5 A significant opportunity to get more out of your current systems

Better DECISIONS

105

What is your single most important insight from this presentation

What is the single most practical action that you can take tomorrow to apply strategic (right thing essence thinking more effectively

JamesJamesARobertsoncom

Please write down

your thoughts

NOW

If you do not act within 48 hours you probably never will (Bill Gates)

Act TODAY

106

Assisting clients to thrive through the effective application of IT and ERP

QuestionsWe will email you my book and hand-outs of slides

Dr James Robertson PrEng ndash The ERP Doctor -- Mobile +44 (0) 77 6862 2875 +27 (0)83 251 6644wwwJames-A-Robertson-and-Associatescom

JamesJamesARobertsoncom

LinkedIn httpukLinkedIncominDrJamesARobertsonERPDoctor

JARampA are available to assist in applying these principles

  • Slide 1
  • Slide 2
  • Slide 3
  • A word of caution
  • Slide 5
  • This is NOT in a Text Book
  • Pulse measurement
  • Motivating quotes
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • The fundamental requirements for an ERP
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • A classic practical example NO Executive involvement
  • Top down (CEO led) versus bottom up design
  • Slide 25
  • Three alternative ERP value scenarios Unlocking the TRUE potent
  • Slide 27
  • What is strategy An executive responsibility
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
  • Slide 47
  • Slide 48
  • Slide 49
  • What is an ERP IBIS A filing cabinet
  • IBIS ndash what every company REALLY has
  • Slide 52
  • Case Study Strategic Engineered Precision Configuration WITH C
  • Slide 54
  • Slide 55
  • Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)
  • Define Strategic Engineered Precision Configuration
  • Slide 58
  • Slide 59
  • Slide 60
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Slide 66
  • Slide 67
  • Slide 68
  • Current Issues with the hellip Master
  • Current Issues with the hellip Master (2)
  • Current Issues with the hellip Master (3)
  • Slide 72
  • Slide 73
  • Slide 74
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Slide 83
  • Slide 84
  • Slide 85
  • Slide 86
  • Slide 87
  • Slide 88
  • Slide 89
  • Slide 90
  • Slide 91
  • Slide 92
  • Slide 93
  • Slide 94
  • Slide 95
  • Slide 96
  • Slide 97
  • Slide 98
  • Slide 99
  • Slide 100
  • Slide 101
  • Slide 102
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
Page 3: IBIS – The Strategic View of Business Information -- by Dr James A Robertson PrEng

3

AgendaIBIS ndash the Strategic view of Business Information

1 Context

4

A word of caution

This is a radically different way of looking at Business Information Systems and ERP

Please be open to different ways of thinking

5

Who is James Robertson

1 Civil Engineer

2 Grounding in economics

3 Military strategic training

4 Strategic implementation of business computer systems for over thirty years ndash create sustainable competitive advantage

5 Consulting and facilitating with regard to strategy and strategic solutions for over twenty years

6 Engineering approach to strategic analysis and planning

7 Pioneered methods that work in practice

6

This is NOT in a Text Book

bull Engineeringbull Zoologybull Document cataloguingbull Military combat planningbull Methods of structured software designbull Strategic planning techniquesbull etcbull Dozens of pulse measurements ndash what does NOT work and what doesbull Cataloguing and analysing findingsbull Trial and errorbull Never did process BUT produced excellent resultsbull Then a client told me I was incompetent because I did not do process

bull Proven conclusively process close to irrelevant for ERP

implementation

Process is at BEST an output

7

Pulse measurement

bull A concise diagnostic investigation into why an ERP or other IT investment is NOT delivering what was promised

bull Prescription of what is required to solve the problems

bull Been doing them since 1990 ndash dozens and dozens

Process obsession is increasingly manifesting as a MAJOR cause of failures and sub-optimal

outcomes

In fact business process is close to irrelevant when it comes to designing HIGH VALUE ERP

solutions

Motivating quotes

bull ldquoJames you produce exceptional high value outcomes in ridiculously short time frames at ridiculously low costrdquo ndash Paul Leigh IT Director of the HSRC

bull ldquoJames you transformed what would have been a pedestrian poorly thought out system into an ERP that is already functional and will ultimately transform our analytics and IT offensive capabilities -- Robert Priebatsch Robert Priebatsch Chief Executive African Sales Company

bull ldquoJames you have provided some key pieces of my jigsaw puzzle now I understand why Business Systems Implementations are failingrdquo

bull ldquoJames we will have to find a consultant who understands ERPrdquo

bull All sorts of opposition

8

In fact hellip

Some very contradictory feedback

Engineers do NOT design bridges to stand up

>
>

They design bridges NOT to fall down

11

Make your ERP work for you

1 Most executives are FRUSTRATED

2 Why

3 What to do

4 What SMALL changes

5 Unlocking the full potential

Failures are increasingThe threat and therefore the opportunity is huge

Including clinical integration project

13

The fundamental requirements for an ERP

The answers to questions I have not yet thought to askEnable me to run the business MY wayAccurately model every aspect of my businessTotally integrated solutionEntirely reliable and dependableFundamentally support the essence of the business and how it thrives (strategy)Fully support my day to day operational functions

The subject of this presentation is a way in which these requirements can be met in the financial arena

Failures are increasingThe threat and therefore the opportunity is huge

Including clinical integration project

15

ldquo19 out of 20 ERP (integrated business information system) implementations do NOT deliver what was promisedrdquo

ERP an industry in crisisExecutive Opinion

16

Attendees of Gartners Business Intelligence Summit in London last month were not surprised to hear that most enterprises are still failing to use business intelligence (BI) strategically Gartners survey of over 1300 CIOs returned some unimpressive findings about the state of BI implementations Gartners vice president of research summed up the situation nicely by saying

ldquoMost organisations are not making better decisions than they did five years agordquo

An industry characterized by failureA strategic executive outcome

BUSINESS INTELLIGENCEArticle published in Computer Business Review Africa

One of the classic business problems of this age

We have spent a FORTUNE on this computer system and IT tell me it will

take two years and another few million to get what I want BUT the transactions are

being processed already

Some harsh facts

1 Seventy percent of IT investments fail TOTALLY

2 19 out of 20 ERP implementations ldquodo not deliver what was promisedldquo

3 Seventy percent of BPR investments fail

4 Ninety percent of strategic plans fail

ldquoThe next corporate disaster waiting to happenrdquo

Business system failure can trash your business

Professor Richard Nolan ndash Harvard University

Unlocking the TRUE potential of ERPvs The Factors Driving Mediocrity

1 DO NOT know it is possible2 Inappropriate Governance3 Operational investment focus4 No concept of how to deliver strategic advantage5 Lack of a holistic Integrated Business Information Systems (IBIS) view 6 Unaware of the CRITICAL role of the strategic solution architect7 The commercial model of implementation is diametrically opposed to a

high value outcome8 The average rate approach9 Process and as is obsession10Technobabble11Sloppy configuration12Confusion regarding valid customization13Lack of awareness of the benefits of strategic customization14Sloppy CONTRACTS with no accountability15Unconscious incompetence is EVERYWHERE

What is NOT an engineering approach

The engineering approach

A classic practical exampleNO Executive involvement

bull CEO of very big listed corporation in Johannesburg

bull With very big installation

bull Of very big brand ERP

bull Used in advertising

bull ldquoAt the executive level I would rate my systems at 110rdquo

bull ldquoAt the operational level I would rate my systems at 710rdquo

23

110

710BUT even that is being done

with smoke and mirrors

Top down (CEO led)versus bottom up design

24

Top Down ndash Strategy Focused

Bottom Up ndash Process Focused

25

There IS great opportunityERP can and should add value

26

Three alternative ERP value scenarios Unlocking the TRUE potential of ERP IBIS 100 1000 x the norm

1000

1 Current industry norm for process

based ldquoBest Practicerdquo

0

10X 001

100

0

2 Strategic precision

configuration with CEO Executive Custody

X 1

XXX 10

0

3 Strategic customizationWith CEO Custody

This is the ONLY valid scenario but it seldom

occurs

Relative strategic value measured in terms of business competitiveness growth and

profitability

27

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

28

What is strategyAn executive responsibility

Thrive

Strategy ndash Doing the right things

Tact

ics

ndash D

oin

g t

hin

gs

right

SurviveDie slowly

Die fast

Professor Malcolm McDonald

The time dependency of strategy

Professor Malcolm McDonald -- httpwwwmalcolm-mcdonaldcom

The time dependency of strategy

Professor Malcolm McDonald -- httpwwwmalcolm-mcdonaldcom

The time dependency of strategy

Professor Malcolm McDonald

The time dependency of strategyfrom good to GREAT

Analysis of the strategic environmentThe CEO owns this view

34

What IS Strategy

The Essence of WHY the Organization exists and HOW it THRIVES

1 Virtually NEVER changes

2 Intuited

3 Discovered NOT invented

35

Determining the ESSENCE of the business and how it thrives

1 Experienced strategic facilitator

2 Interview each executive one on one starting with the CEO

3 ldquoPlease will you tell me the essence of your business and how it thrives ndash what differentiates you from your competitionrdquo

4 Listen carefully

5 Take lots of notes

6 After completing the interviews synthesize ALL the views to arrive at a SINGLE SENTENCE amplified as necessary with further detail

7 If an executive differs with the CEO then unless the CEO has just arrived the CEOrsquos view must prevail particularly if the CEO is the founder or has been there for many years

8 New executives can be FAR off the mark

36

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

37

There IS great opportunityERP can and should add value

38

Key principles of executive level strategic decision making

1 85 of the basis of executive decision making is soft and tacit information

2 Skim ndash headlines

3 Maximum focus at the start of a report ndash the first page

4 8020 ndash Pareto ndash the Critical Key issues

5 Fast

6 Decisive

7 Right more than wrong

8 High value

9 Intuitive

Critical principle ndash constraint and opportunity -- cognitive span

Drill downA function of the content

41

Personnel Strategically Aligned Key Performance Indicators (KPIrsquos)

Tell me how you want me to behave and I will tell you HOW to measure me

Tell me how you are going to measure me and I will tell you how I am going to behave

Turn it around

Some key considerations with regard to decision making

43

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

Pulse Measurement

1 Concise diagnostic intervention ndash 1 to 10 days

2 Starts with executive interviews ndash understand the Essence of the Business and how it Thrives and Critical Concerns

3 Drill down to systems

4 +- 7 bullet point findings weighted

5 +- 7 recommended actions weighted

6 Findings frequently so obvious and so practical client can continue unaided

7 Strategic advisory and or project leadership to implement recommendations

Analysis of consolidated findings

httpswwwdropboxcomshvfkrz5p5yliwwaryV7SrD6kSh

46

30

1916

14

126 3

1 Mythology hype amp tradition -- 30

2 Lack of executive custody inap-propriate governance and policies -- 19

3 Lack of strategic architecture alignment etc -- 16

4 Lack of data engineering and poor configuration -- 14

5 Soft issues and change impacts -- 12

6 Lack of an engineering approach lack of precision etc -- 6

7 Technology issues -- 3

Factors causing ERP failure

47

22

20

19

17

14

6 2

1Executive custody strategic solution architect accountability -- 22

2 Effective change facilitation -- 20

3 Strategic architecture alignment etc -- 19

4 Data engineering and configuration -- 17

5 Engineering approach design against failure precision etc -- 14

6 Business integration training processes CBT --6

7 Technology -- 2

Factors for ERP reimplementation success

The value of technology is determined by the person using the technology

49

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

bull ldquoEnterprise Resource Planningrdquo = ERP Systemsbull or bull Integrated Business Information Systemsrdquo = IBIS

bull = ALL the information ldquorepositoriesrdquobull = databasesbull = tablesbull = listsbull = filing drawers folders

bull real world items that require description and managementbull

bull + the numerical computations workflow and other activities that are executed with the numbers (and text) stored in these repositories

bull ALL of which can be done by human beings -- including making a messbull

What is an ERP IBISA filing cabinet

51

IBIS ndash what every company REALLY has

Etc etc etc

Custom-ization

In-house custom development

Industry specific package

Brandname ERP = FRED

Spreadsheets

Data warehouse and BI

52

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

53

bull Stalled ERP implementation

bull CEO bought into ldquoERP as a strategic resourcerdquo based on my approach

bull Highly structured strategic Product Class taxonomy

bull Clever software to add products and maintain high quality master data

bull Projects module

bull Brand Management expense taxonomy

bull Clever software to create a project for every brand line with these expense heads

bull Direct integration with General Ledger

bull Comprehensive Brand Project Management and reporting to Principals in Europe

bull New account increased turnover significantly because could do something competitors could NOT do

Dramatic improvements in competitiveness growth and profitability are the ONLY valid arbiters of the success of an ERP implementation or a strategic plan

Case Study Strategic Engineered Precision Configuration WITH Clever Customization to support the ESSENCE

Data engineering

Data engineering principlesCase study

1 ERP Dramatic increase in management information

2 Reduction in head count

3 Dramatic reduction in audit time and cost

4 Unqualified balance sheet first time in 15 years

5 Presented with the client at a public conference

1 Strategic ndash Essence of the Business and how it thrives

2 Engineered ndash rigorous systematic comprehensively tried and tested methods standard conventions expert practitioners etc

3 Precision ndash exact carefully design meticulously fashioned

4 Taxonomies ndash hierarchical information classifications ordering and organizing business information

5 Coupled to precision code schemes which adhere to a number of very specific coding rules and conventions

6 A total solution

Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)

57

Define Strategic Engineered Precision Configuration

bull Configuring the ERP so that it PRECISELY models the real worldbull The goal is that any executive manager supervisor or operator

can look at the configuration and say ldquoYES this IS my businessrdquobull Founded on master data taxonomies ndash structured semantic

contentbull Coupled to custom business specific attributesbull Supplemented by highly structured record level configurationbull Supporting small pieces of clever custom development that add

huge value and create huge strategic and operational opportunities

An ERP is a huge precision data processing factory

Feed it precision data

58

Conventional taxonomy example

ANIMALSELEPHANTSRHINOCEROSDOGSCATS

LIONSLEOPARDSDOMESTIC CATS

Persian CatsDomestic Short Hair Catsetc

59

Taxonomy defined

1 Logical word (semantic structure)

2 Precision vocabulary of preferred terms

3 Conveys understanding between humans with relevant knowledge and experience

4 Once linked to a precision code scheme the most important communication mechanism between computers and people

5 An art and a science

6 Once it is right it is OBVIOUS

Taxonomy example

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

61

Taxonomy relevance

1 Essential to effective operational and strategic use of business software

2 Nearly ALL validation lists (drop down lists) chart of accounts etc

3 Large body of expertise ndash Botany Zoology military filing Library Science Information Management etc

4 Unknown to many (most) IT professionals and business people

62

A computer isAn adding machine calculator

011+1=101+1+1=111+1+1+1=100

Called a ldquobitrdquo

8 bits make a byte

2 bytes make an ASCII character

A= ldquo41rdquo hex

0 1

63

Coding taxonomies

1 Computers only understand binary

2 The code is a unique binary pattern that corresponds to the structured language taxonomy

3 The only way the computer will appear to be intelligent

4 Results in ldquointelligent datardquo

5 Standard conventions1 Indents and trailing periods

2 Capitalization

3 Other standards and conventions

64

Taxonomy examples

1 Some practical examples of how code schemes should look

2 Various small validation lists ndash some custom some standard

3 Various custom product attributes

4 Product classification ndash custom field

5 Machine vehicle operating costs and spares

6 Consolidation Charts of Accounts medium and large organizations

65

Example of custom data entry screenWith custom taxonomies

Custom code maintenance development for client specific taxonomy

Matching codes in unrelated module provide logical integration

Getting the software to do what it supposedly cannot do

Example of exceptionally BAD practice

500528 Waste Material Consumed500530 Loss from valuation of external materials500540 Loss from valuation of own materials500550 Losses - inventory variance -consignment

sale500560 Safety Clothing500565 Safety Equipment500570 Sand amp Stone500575 Scraper Rope500580 Scrapers500585 Services500590 Signs500595 Skips amp Cages500600 Finished Goods Inventory Offset500605 Smelting amp Refining500610 Production Order Settlement - Variance500615 Steel Other500620 Steel Sections500625 Steel Sheets amp Plates

Huge impact on integration reporting etc

Current Issues with the hellip Master

bull Unstructured

bull Lack of robust disciplined code management

bull Different blocks of codes for different divisions

bull Same item in more than one place

bull Different categories should be in distinctly separate logical blocks

Current Issues with the hellip Master

bull Equivalent descriptions different codes

bull Warehouse codes embedded in item codes

bull As many as twenty occurrences of the same physical

bull Makes operation and reporting inaccurate and difficult

NQR500 TRUCKISUZUNQR500OR HHOSES EXT OUTSIDE REPAIRS HYD HOSES EXTOR HHOSES INT OUTSIDE REPAIRS HYD HOSES INTOR WINDOWS EXT OUTSIDE REPAIRS - WINDOWS EXTOR WINDOWS INT OUTSIDE REPAIRS - WINDOWS INTOREP HYD HOSES OUTSIDE REPAIRS - HYD HOSESOREP WINDOWS OUTSIDE REPAIRS - WINDOWSOIL MAROPA 320 MAROPA 320 OILOIL01 AUTO TRANS FLUID (ATF)DBOIL01-R0303 AUTO TRANS FLUID (ATF)DBOIL01-R0304 AUTO TRANS FLUID (ATF)DBOIL01-R0305 AUTO TRANS FLUID (ATF)DBOIL01-R0306 AUTO TRANS FLUID (ATF)DBOIL01-R0307 AUTO TRANS FLUID (ATF)DB

ITEM CODE DESCRIPTION ITEM CODE DESCRIPTION100004200002 TYRE LOCK RING SFETY 25 175R25 XGC E3 TYRE MICHELIN 175R25 XGC E3100004203007 TYRE MC1800R25XHAD 2 19575R16C TYRE MICHELIN 19575R16C100004203008 TYRE MC175R25XMD2 2 225R25 YO TYRE TYRE 100004203018 TYRE BS265R25VLTSE4 235X25 FS TYRE 100004203019 TYRE BS205R25VLTSE4 255R25 FS TYRE 100004203020 TYRE BS1200R24M840 265R25 FS TYRE 100004203026 TYRE FS195R14 CV2000 265R25 GY TYRE 100004203030 TYRE NOK205R25 L3 LODER GRIP BS265R25VLTSE4 TYRE BRIDGESTONE BS265R25VLTS100004203032 TYRE TOY265-25G25L520PR MC205R25XADN1 TYRE MICHELIN MC205R25XADN1100004203036 TYRE TOY205R25E3 MC235R25XADN1 TYRE MICHELIN MC235R25XADN1100004203055 TYRE MC1200R24XZY MC235R25XMD22 TYRE MICHELIN MC235R25XMD22100004203062 TYRE BS265-25L5 MC265R25XADN1 TYRE MICHELIN MC265R25XADN1100004203063 TYRE DUN265-25L5 MC265R25XMD22 TYRE MICHELIN MC265R25XMD22100004203065 TYRE MC1800R25XKD S1800R25 TYRE 100004203067 TYRE GENERAL 265-25L5 40PLY S225R25 YO TY TYRE 100004203074 TYRE BS295R25VLTSZ S235X25 FS TYRE 100004203077 TYRE PRIMEX 235-25L5 SLICK S255R25 FS TYRE 103194203001 TYRE BF GOOD RICH 40070R20 S265R25 BS TYRE BRIDGESTONE 265R25 VLT801070704049 TYRE O-RING 325T S265R25 FS TYRE 801070704051 TYRE VALVE S265R25 GY TYRE 801070704052 TYRE VALVE CORE SRI0008 TYRE MICHELIN 295R25 XADN801070704053 TYRE HANLING FEE SERVICE FEE TYRE SERVICE FEE1200R24 XZY E2 TYRE MICHELIN 1200R24 XZY E2 SPUD TYRE SPUD

Current Issues with the hellip Master Multiple occurrences of the same

physical entity with different codes

Very different codes for broadly identical physical entities ndash tyres ndash locate in entirely different locations in the table

Precision ordered dataVersus hellip

73

Value versus precisionA critical consideration

Practical fundamental strategic taxonomy precision

Busi

ness

valu

e d

eliv

ere

d

100

100

The goal

Just about every implementation I have ever seen

Financial cubeEssence of integrationWell over 1000 hours RampD

Location

Fun

ctio

n

Accounts

Accounts -- fi

nancial

Assets

Prod

ucts

Peop

le

Pro

ject

s

etc

Cubic business modelA logical taxonomic construct

Every organization has a location logical dimension ndash where we do what we do

and a functional logical dimension ndash what we do

These can be plotted on a matrix of function versus location

This is fundamental to the design of a chart of accounts and all other logical components that define the business

There are multiple further dimensions including income expenditure personnel machines products etc

Each of these should be described by a fundamental precision strategic taxonomy

This model in the general ledger provides a critical elment of integration

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

1 Broad concept been known to me for over twenty years

2 I have done some elements semi-manually

3 For years I thought everyone could understand this and do it

4 Never seen anything like it

5 Extremely powerful tool

The true value

1 Exceptionally high quality financial data

2 Extremely easy to access and analyze

3 Facilitate greatly improved high value executive level strategic decision making ndash the decisions to thrive

4 Properly used WILL lead to greatly improved competitiveness and profitability

5 This will enhance profitable growth

6 Every organization needs this

7 The current ERP market is estimated at US$56 billion

8 We can easily capture at least 1 of this over the next ten years ndash this is THE way of the future

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

1 Taxonomy approach immediately engages with executives to specify high level configuration focused on the essence of the business ndash focus on better decision making NOT process ndash strategic executive level facilitation ndash excellent executive engagement and custody

2 Fundamental focus on better strategic (thrive) decisions at executive and operational level ndash put the essence (strategy) of the business in the face of staff at all levels constantly

3 Design geared to answering the questions you have not yet thought to ask ndash no need for lengthy business requirements workshops

4 Orders of magnitude improvement in system strategic support value delivery ndash basis for enabling executives and managers to make much better decisions IF they do the work to interpret and act on the information

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

5 Move away from expensive resources constantly maintaining simple reports to developing sophisticated models that support high value understanding analysis and decision making

6 Major improvements in quality of master data and ease of master data maintenance

7 Systems easier and more efficient to use at a transaction level frequently results in productivity gains and head count reductions reduction in audit fees etc

8 Do things the software vendor does not think are possible and that may create substantial strategic value opportunities

9 Establish a culture of data precision in fact a whole culture relating to the way you run your systems

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

1 Strategic (thrive) decision support ndash psychology of decision making ndash strategic elements at top of list comply with cognitive span equals seven plus or minus two items at any level of hierarchy

2 Every validation list custom validation lists fully describe entities the way the business and executives think about them

3 Fundamental first principles strategic design with finely granular highly structured hierarchically presented content

4 Ease of reading and navigation ndash trailing periods indents capitalization precision language ndash semantic structure ndash JARampA originated standards and conventions

5 Ease of reporting ndash range coding ndash ease of report maintenance ndash context for precision configuration ndash ease and quality of master data maintenance

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

6 Creative strategic use of unrelated modules to work together and limited scope creative strategic custom development ndash the impossible achieved affordably

7 Cubic business model ndash a powerful logical ldquoactivity basedrdquo management model in the General Ledger ndash powerful strategic decision support benefits with major positive governance impacts and reduced audit fees ndash JARampA have custom developed software to assist with this

8 Lower long term system operating costs coupled with ORDERS OF MAGNITUDE IMPROVEMENT in effectiveness efficiency and decision support ndash better thrive (profitable growth decisions) ndash where the REAL value lies ndash answer the questions we have not yet thought of

85

e

Summing up ndash the JARampA Approach to Creating Competitive Advantage

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Requires a significant investment

5 An ART and a science

6 Vital to unlocking the true value of any Business Information System Investment

7 An opportunity for dramatic gearing of any investment

Better DECISIONS

87

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

7 Ten things to enhance your current systems

88

What can be done

1 Buy a new ERP ndash expensive high risk

2 Re-implement your current ERP ndash not quite as expensive

3 Comprehensive Data Warehouse with Precision Taxonomies ndash not nearly as expensive or high risk but still costly

4 Anything else -- SMALL changes

What is an ERPREALLY

A huge precision data processing factory that SHOULD be fed precision data in order to produce precision

results (the factory CAN be OLD)

What is an ERPRefurbish

vs Deleting a building

>
>

1 Software settings

2 Cubic Business Modeltrade in the General Ledger

3 Asset classification

4 Product Material Item classification catalogue

5 Classification of Personnel

6 Other specific classifications

7 Unique attributes on Products and other classification master data

8 General record level attribute settings

9 Other configuration settings

Components of Precision Configuration

93

How is value created

Value is created by business actions that deliver on the essence of why the organization exists and how it thrives

Value manifests through increased profitability growth acquisitions job satisfaction fulfilment of the strategic vision

The consequence of intuitive intelligent informed leadership business decisions ndash thrive decisions

Such decisions are facilitated accelerated and enhanced through access to more intelligent meaningful and relevant information

Answers to the questions I have not yet thought to ask

Such ldquointelligent informationrdquo is assembled as a consequence of high level strategic and executive level input into the design of the data CONTENT ndash taxonomies designed to catalogue every conceivably relevant classification ahead of time

High value intelligent c

ontent desig

n

94

Some SMALL things YOU can doTo make your ERP work better for you TOMORROW

1 Repopulate key standard attribute tables

2 Create new custom attribute tables

95

Repopulate key standard attribute tables

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

Drastically im

prove the content o

f some

key tables s

uch as Credit N

ote Reasons

Product Ite

m Class etc

96

Develop lists

1 One to ten people in a room with a projector

2 Brainstorm all possible content for the list ndash capture on screen

3 Each summarize to between five and ten headings

4 Type all the lists in

5 Combine them into between five and ten groups

6 Give each group a heading

7 Lift out sub-categories

8 Code ndash remember indents trailing periods capitalization

9 Check impacts

10Implement

97

Develop lists 2

1 Quality of list is dependent on quality of input

2 Want lists to be complete comprehensive and well designed

3 Design compromises will be with you for ever

4 Document

5 Train

6 Utilize

98

Develop lists 3

1 Develop Hierarchy

a) Hierarchy of descriptions ndash indent each level by one character position

b) HEADINGS IN CAPITAL LETTERS

c) Posting level items in Proper Case

d) Abbreviate as necessary

2 Code

a) Mirror indents with trailing periods

b) Gap code

c) Mnemonic Alpha preferred else Alpha Numeric else Numeric

d) 1 to 4 character segments separated by ldquo-rdquo

99

Create new custom attribute tables

Add user defined attri

bute fields anywhere

where they m

ake sense ndash P

roducts

Debtors (Custo

mers) e

tc

100

Develop attributes

1 One to ten people in a room with a projector

2 Brainstorm all possible attributes for management information

3 If in doubt add

4 Structure and Code as before

5 Capture sheets

6 Train staff to classify and add

7 Reports

8 Identify clever functionality that can work with attributes add where cost effective

9 Harvest information

101

Unlocking the full potential

1 Progressively improve classifications and add attributes

2 Progressively develop reports analysis and custom functionality

3 Advance to more complex and inter-related lists

a) Product Item Material Class Group is the largest list that you might apply this approach to

b) Major Master Lists like Chart of Accounts and Product Catalogue Master might be done in increments ONCE you have experience with this approach

c) Other Master Lists like Debtors and Creditors Masters could be restructured in time

4 Eventually you might find you have effectively re-implemented

102

10 things to look out for

1 Ambiguous names incorrect postings ndash ANSWER ndash change the name so that it is unambiguous ndash eg Factory -- Operating Cost and Factory ndash Asset

2 Jumbled accounts and other lists ndash ANSWER ndashnew sub-structure

3 Large number of dissimilar transactions in one account having to unscramble in Excel ndash ANSWER ndash create a block of well thought out accounts to replace the single account

4 Overlapping or duplicate entries ndash eg same Tyres in different places ndash ANSWER ndash close duplicates only one set of entries ndash may close both and open a new set of well-structured entries

5 Answers to ldquocommon senserdquo questions take ages to obtain ndash lots of analysis in Excel or custom software that keeps changing ndash check if all the common sense attributes are on the master record and add as necessary ndash as many as possible ndash once you start adding do the lot

103

10 things to look out for

6 Evaluate all manual spreadsheet and custom applications and determine where these are a response to inexact or sloppy configuration and progressively adjust or eliminate

7 Develop a comprehensive awareness of the need for accurate data train personnel in terms of neatness accuracy spelling capitalization accuracy of allocation etc

8 Develop soft-issue metrics ndash customer satisfaction employee satisfaction etc

9 Harmonize critical elements of information classification ndash Accounts Assets People Products ndash across all modules and all systems ndash develop an integrated environment especially between the ERP and the Operational Systems

10Balance the decision support load between modules ndash move the detail out of the General Ledger ndash 5 to 10 Asset Categories People Categories Inventory Categories etc

104

Summing up

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Some items require a very small investment ndash an ART and a science

5 A significant opportunity to get more out of your current systems

Better DECISIONS

105

What is your single most important insight from this presentation

What is the single most practical action that you can take tomorrow to apply strategic (right thing essence thinking more effectively

JamesJamesARobertsoncom

Please write down

your thoughts

NOW

If you do not act within 48 hours you probably never will (Bill Gates)

Act TODAY

106

Assisting clients to thrive through the effective application of IT and ERP

QuestionsWe will email you my book and hand-outs of slides

Dr James Robertson PrEng ndash The ERP Doctor -- Mobile +44 (0) 77 6862 2875 +27 (0)83 251 6644wwwJames-A-Robertson-and-Associatescom

JamesJamesARobertsoncom

LinkedIn httpukLinkedIncominDrJamesARobertsonERPDoctor

JARampA are available to assist in applying these principles

  • Slide 1
  • Slide 2
  • Slide 3
  • A word of caution
  • Slide 5
  • This is NOT in a Text Book
  • Pulse measurement
  • Motivating quotes
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • The fundamental requirements for an ERP
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • A classic practical example NO Executive involvement
  • Top down (CEO led) versus bottom up design
  • Slide 25
  • Three alternative ERP value scenarios Unlocking the TRUE potent
  • Slide 27
  • What is strategy An executive responsibility
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
  • Slide 47
  • Slide 48
  • Slide 49
  • What is an ERP IBIS A filing cabinet
  • IBIS ndash what every company REALLY has
  • Slide 52
  • Case Study Strategic Engineered Precision Configuration WITH C
  • Slide 54
  • Slide 55
  • Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)
  • Define Strategic Engineered Precision Configuration
  • Slide 58
  • Slide 59
  • Slide 60
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Slide 66
  • Slide 67
  • Slide 68
  • Current Issues with the hellip Master
  • Current Issues with the hellip Master (2)
  • Current Issues with the hellip Master (3)
  • Slide 72
  • Slide 73
  • Slide 74
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Slide 83
  • Slide 84
  • Slide 85
  • Slide 86
  • Slide 87
  • Slide 88
  • Slide 89
  • Slide 90
  • Slide 91
  • Slide 92
  • Slide 93
  • Slide 94
  • Slide 95
  • Slide 96
  • Slide 97
  • Slide 98
  • Slide 99
  • Slide 100
  • Slide 101
  • Slide 102
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
Page 4: IBIS – The Strategic View of Business Information -- by Dr James A Robertson PrEng

4

A word of caution

This is a radically different way of looking at Business Information Systems and ERP

Please be open to different ways of thinking

5

Who is James Robertson

1 Civil Engineer

2 Grounding in economics

3 Military strategic training

4 Strategic implementation of business computer systems for over thirty years ndash create sustainable competitive advantage

5 Consulting and facilitating with regard to strategy and strategic solutions for over twenty years

6 Engineering approach to strategic analysis and planning

7 Pioneered methods that work in practice

6

This is NOT in a Text Book

bull Engineeringbull Zoologybull Document cataloguingbull Military combat planningbull Methods of structured software designbull Strategic planning techniquesbull etcbull Dozens of pulse measurements ndash what does NOT work and what doesbull Cataloguing and analysing findingsbull Trial and errorbull Never did process BUT produced excellent resultsbull Then a client told me I was incompetent because I did not do process

bull Proven conclusively process close to irrelevant for ERP

implementation

Process is at BEST an output

7

Pulse measurement

bull A concise diagnostic investigation into why an ERP or other IT investment is NOT delivering what was promised

bull Prescription of what is required to solve the problems

bull Been doing them since 1990 ndash dozens and dozens

Process obsession is increasingly manifesting as a MAJOR cause of failures and sub-optimal

outcomes

In fact business process is close to irrelevant when it comes to designing HIGH VALUE ERP

solutions

Motivating quotes

bull ldquoJames you produce exceptional high value outcomes in ridiculously short time frames at ridiculously low costrdquo ndash Paul Leigh IT Director of the HSRC

bull ldquoJames you transformed what would have been a pedestrian poorly thought out system into an ERP that is already functional and will ultimately transform our analytics and IT offensive capabilities -- Robert Priebatsch Robert Priebatsch Chief Executive African Sales Company

bull ldquoJames you have provided some key pieces of my jigsaw puzzle now I understand why Business Systems Implementations are failingrdquo

bull ldquoJames we will have to find a consultant who understands ERPrdquo

bull All sorts of opposition

8

In fact hellip

Some very contradictory feedback

Engineers do NOT design bridges to stand up

>
>

They design bridges NOT to fall down

11

Make your ERP work for you

1 Most executives are FRUSTRATED

2 Why

3 What to do

4 What SMALL changes

5 Unlocking the full potential

Failures are increasingThe threat and therefore the opportunity is huge

Including clinical integration project

13

The fundamental requirements for an ERP

The answers to questions I have not yet thought to askEnable me to run the business MY wayAccurately model every aspect of my businessTotally integrated solutionEntirely reliable and dependableFundamentally support the essence of the business and how it thrives (strategy)Fully support my day to day operational functions

The subject of this presentation is a way in which these requirements can be met in the financial arena

Failures are increasingThe threat and therefore the opportunity is huge

Including clinical integration project

15

ldquo19 out of 20 ERP (integrated business information system) implementations do NOT deliver what was promisedrdquo

ERP an industry in crisisExecutive Opinion

16

Attendees of Gartners Business Intelligence Summit in London last month were not surprised to hear that most enterprises are still failing to use business intelligence (BI) strategically Gartners survey of over 1300 CIOs returned some unimpressive findings about the state of BI implementations Gartners vice president of research summed up the situation nicely by saying

ldquoMost organisations are not making better decisions than they did five years agordquo

An industry characterized by failureA strategic executive outcome

BUSINESS INTELLIGENCEArticle published in Computer Business Review Africa

One of the classic business problems of this age

We have spent a FORTUNE on this computer system and IT tell me it will

take two years and another few million to get what I want BUT the transactions are

being processed already

Some harsh facts

1 Seventy percent of IT investments fail TOTALLY

2 19 out of 20 ERP implementations ldquodo not deliver what was promisedldquo

3 Seventy percent of BPR investments fail

4 Ninety percent of strategic plans fail

ldquoThe next corporate disaster waiting to happenrdquo

Business system failure can trash your business

Professor Richard Nolan ndash Harvard University

Unlocking the TRUE potential of ERPvs The Factors Driving Mediocrity

1 DO NOT know it is possible2 Inappropriate Governance3 Operational investment focus4 No concept of how to deliver strategic advantage5 Lack of a holistic Integrated Business Information Systems (IBIS) view 6 Unaware of the CRITICAL role of the strategic solution architect7 The commercial model of implementation is diametrically opposed to a

high value outcome8 The average rate approach9 Process and as is obsession10Technobabble11Sloppy configuration12Confusion regarding valid customization13Lack of awareness of the benefits of strategic customization14Sloppy CONTRACTS with no accountability15Unconscious incompetence is EVERYWHERE

What is NOT an engineering approach

The engineering approach

A classic practical exampleNO Executive involvement

bull CEO of very big listed corporation in Johannesburg

bull With very big installation

bull Of very big brand ERP

bull Used in advertising

bull ldquoAt the executive level I would rate my systems at 110rdquo

bull ldquoAt the operational level I would rate my systems at 710rdquo

23

110

710BUT even that is being done

with smoke and mirrors

Top down (CEO led)versus bottom up design

24

Top Down ndash Strategy Focused

Bottom Up ndash Process Focused

25

There IS great opportunityERP can and should add value

26

Three alternative ERP value scenarios Unlocking the TRUE potential of ERP IBIS 100 1000 x the norm

1000

1 Current industry norm for process

based ldquoBest Practicerdquo

0

10X 001

100

0

2 Strategic precision

configuration with CEO Executive Custody

X 1

XXX 10

0

3 Strategic customizationWith CEO Custody

This is the ONLY valid scenario but it seldom

occurs

Relative strategic value measured in terms of business competitiveness growth and

profitability

27

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

28

What is strategyAn executive responsibility

Thrive

Strategy ndash Doing the right things

Tact

ics

ndash D

oin

g t

hin

gs

right

SurviveDie slowly

Die fast

Professor Malcolm McDonald

The time dependency of strategy

Professor Malcolm McDonald -- httpwwwmalcolm-mcdonaldcom

The time dependency of strategy

Professor Malcolm McDonald -- httpwwwmalcolm-mcdonaldcom

The time dependency of strategy

Professor Malcolm McDonald

The time dependency of strategyfrom good to GREAT

Analysis of the strategic environmentThe CEO owns this view

34

What IS Strategy

The Essence of WHY the Organization exists and HOW it THRIVES

1 Virtually NEVER changes

2 Intuited

3 Discovered NOT invented

35

Determining the ESSENCE of the business and how it thrives

1 Experienced strategic facilitator

2 Interview each executive one on one starting with the CEO

3 ldquoPlease will you tell me the essence of your business and how it thrives ndash what differentiates you from your competitionrdquo

4 Listen carefully

5 Take lots of notes

6 After completing the interviews synthesize ALL the views to arrive at a SINGLE SENTENCE amplified as necessary with further detail

7 If an executive differs with the CEO then unless the CEO has just arrived the CEOrsquos view must prevail particularly if the CEO is the founder or has been there for many years

8 New executives can be FAR off the mark

36

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

37

There IS great opportunityERP can and should add value

38

Key principles of executive level strategic decision making

1 85 of the basis of executive decision making is soft and tacit information

2 Skim ndash headlines

3 Maximum focus at the start of a report ndash the first page

4 8020 ndash Pareto ndash the Critical Key issues

5 Fast

6 Decisive

7 Right more than wrong

8 High value

9 Intuitive

Critical principle ndash constraint and opportunity -- cognitive span

Drill downA function of the content

41

Personnel Strategically Aligned Key Performance Indicators (KPIrsquos)

Tell me how you want me to behave and I will tell you HOW to measure me

Tell me how you are going to measure me and I will tell you how I am going to behave

Turn it around

Some key considerations with regard to decision making

43

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

Pulse Measurement

1 Concise diagnostic intervention ndash 1 to 10 days

2 Starts with executive interviews ndash understand the Essence of the Business and how it Thrives and Critical Concerns

3 Drill down to systems

4 +- 7 bullet point findings weighted

5 +- 7 recommended actions weighted

6 Findings frequently so obvious and so practical client can continue unaided

7 Strategic advisory and or project leadership to implement recommendations

Analysis of consolidated findings

httpswwwdropboxcomshvfkrz5p5yliwwaryV7SrD6kSh

46

30

1916

14

126 3

1 Mythology hype amp tradition -- 30

2 Lack of executive custody inap-propriate governance and policies -- 19

3 Lack of strategic architecture alignment etc -- 16

4 Lack of data engineering and poor configuration -- 14

5 Soft issues and change impacts -- 12

6 Lack of an engineering approach lack of precision etc -- 6

7 Technology issues -- 3

Factors causing ERP failure

47

22

20

19

17

14

6 2

1Executive custody strategic solution architect accountability -- 22

2 Effective change facilitation -- 20

3 Strategic architecture alignment etc -- 19

4 Data engineering and configuration -- 17

5 Engineering approach design against failure precision etc -- 14

6 Business integration training processes CBT --6

7 Technology -- 2

Factors for ERP reimplementation success

The value of technology is determined by the person using the technology

49

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

bull ldquoEnterprise Resource Planningrdquo = ERP Systemsbull or bull Integrated Business Information Systemsrdquo = IBIS

bull = ALL the information ldquorepositoriesrdquobull = databasesbull = tablesbull = listsbull = filing drawers folders

bull real world items that require description and managementbull

bull + the numerical computations workflow and other activities that are executed with the numbers (and text) stored in these repositories

bull ALL of which can be done by human beings -- including making a messbull

What is an ERP IBISA filing cabinet

51

IBIS ndash what every company REALLY has

Etc etc etc

Custom-ization

In-house custom development

Industry specific package

Brandname ERP = FRED

Spreadsheets

Data warehouse and BI

52

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

53

bull Stalled ERP implementation

bull CEO bought into ldquoERP as a strategic resourcerdquo based on my approach

bull Highly structured strategic Product Class taxonomy

bull Clever software to add products and maintain high quality master data

bull Projects module

bull Brand Management expense taxonomy

bull Clever software to create a project for every brand line with these expense heads

bull Direct integration with General Ledger

bull Comprehensive Brand Project Management and reporting to Principals in Europe

bull New account increased turnover significantly because could do something competitors could NOT do

Dramatic improvements in competitiveness growth and profitability are the ONLY valid arbiters of the success of an ERP implementation or a strategic plan

Case Study Strategic Engineered Precision Configuration WITH Clever Customization to support the ESSENCE

Data engineering

Data engineering principlesCase study

1 ERP Dramatic increase in management information

2 Reduction in head count

3 Dramatic reduction in audit time and cost

4 Unqualified balance sheet first time in 15 years

5 Presented with the client at a public conference

1 Strategic ndash Essence of the Business and how it thrives

2 Engineered ndash rigorous systematic comprehensively tried and tested methods standard conventions expert practitioners etc

3 Precision ndash exact carefully design meticulously fashioned

4 Taxonomies ndash hierarchical information classifications ordering and organizing business information

5 Coupled to precision code schemes which adhere to a number of very specific coding rules and conventions

6 A total solution

Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)

57

Define Strategic Engineered Precision Configuration

bull Configuring the ERP so that it PRECISELY models the real worldbull The goal is that any executive manager supervisor or operator

can look at the configuration and say ldquoYES this IS my businessrdquobull Founded on master data taxonomies ndash structured semantic

contentbull Coupled to custom business specific attributesbull Supplemented by highly structured record level configurationbull Supporting small pieces of clever custom development that add

huge value and create huge strategic and operational opportunities

An ERP is a huge precision data processing factory

Feed it precision data

58

Conventional taxonomy example

ANIMALSELEPHANTSRHINOCEROSDOGSCATS

LIONSLEOPARDSDOMESTIC CATS

Persian CatsDomestic Short Hair Catsetc

59

Taxonomy defined

1 Logical word (semantic structure)

2 Precision vocabulary of preferred terms

3 Conveys understanding between humans with relevant knowledge and experience

4 Once linked to a precision code scheme the most important communication mechanism between computers and people

5 An art and a science

6 Once it is right it is OBVIOUS

Taxonomy example

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

61

Taxonomy relevance

1 Essential to effective operational and strategic use of business software

2 Nearly ALL validation lists (drop down lists) chart of accounts etc

3 Large body of expertise ndash Botany Zoology military filing Library Science Information Management etc

4 Unknown to many (most) IT professionals and business people

62

A computer isAn adding machine calculator

011+1=101+1+1=111+1+1+1=100

Called a ldquobitrdquo

8 bits make a byte

2 bytes make an ASCII character

A= ldquo41rdquo hex

0 1

63

Coding taxonomies

1 Computers only understand binary

2 The code is a unique binary pattern that corresponds to the structured language taxonomy

3 The only way the computer will appear to be intelligent

4 Results in ldquointelligent datardquo

5 Standard conventions1 Indents and trailing periods

2 Capitalization

3 Other standards and conventions

64

Taxonomy examples

1 Some practical examples of how code schemes should look

2 Various small validation lists ndash some custom some standard

3 Various custom product attributes

4 Product classification ndash custom field

5 Machine vehicle operating costs and spares

6 Consolidation Charts of Accounts medium and large organizations

65

Example of custom data entry screenWith custom taxonomies

Custom code maintenance development for client specific taxonomy

Matching codes in unrelated module provide logical integration

Getting the software to do what it supposedly cannot do

Example of exceptionally BAD practice

500528 Waste Material Consumed500530 Loss from valuation of external materials500540 Loss from valuation of own materials500550 Losses - inventory variance -consignment

sale500560 Safety Clothing500565 Safety Equipment500570 Sand amp Stone500575 Scraper Rope500580 Scrapers500585 Services500590 Signs500595 Skips amp Cages500600 Finished Goods Inventory Offset500605 Smelting amp Refining500610 Production Order Settlement - Variance500615 Steel Other500620 Steel Sections500625 Steel Sheets amp Plates

Huge impact on integration reporting etc

Current Issues with the hellip Master

bull Unstructured

bull Lack of robust disciplined code management

bull Different blocks of codes for different divisions

bull Same item in more than one place

bull Different categories should be in distinctly separate logical blocks

Current Issues with the hellip Master

bull Equivalent descriptions different codes

bull Warehouse codes embedded in item codes

bull As many as twenty occurrences of the same physical

bull Makes operation and reporting inaccurate and difficult

NQR500 TRUCKISUZUNQR500OR HHOSES EXT OUTSIDE REPAIRS HYD HOSES EXTOR HHOSES INT OUTSIDE REPAIRS HYD HOSES INTOR WINDOWS EXT OUTSIDE REPAIRS - WINDOWS EXTOR WINDOWS INT OUTSIDE REPAIRS - WINDOWS INTOREP HYD HOSES OUTSIDE REPAIRS - HYD HOSESOREP WINDOWS OUTSIDE REPAIRS - WINDOWSOIL MAROPA 320 MAROPA 320 OILOIL01 AUTO TRANS FLUID (ATF)DBOIL01-R0303 AUTO TRANS FLUID (ATF)DBOIL01-R0304 AUTO TRANS FLUID (ATF)DBOIL01-R0305 AUTO TRANS FLUID (ATF)DBOIL01-R0306 AUTO TRANS FLUID (ATF)DBOIL01-R0307 AUTO TRANS FLUID (ATF)DB

ITEM CODE DESCRIPTION ITEM CODE DESCRIPTION100004200002 TYRE LOCK RING SFETY 25 175R25 XGC E3 TYRE MICHELIN 175R25 XGC E3100004203007 TYRE MC1800R25XHAD 2 19575R16C TYRE MICHELIN 19575R16C100004203008 TYRE MC175R25XMD2 2 225R25 YO TYRE TYRE 100004203018 TYRE BS265R25VLTSE4 235X25 FS TYRE 100004203019 TYRE BS205R25VLTSE4 255R25 FS TYRE 100004203020 TYRE BS1200R24M840 265R25 FS TYRE 100004203026 TYRE FS195R14 CV2000 265R25 GY TYRE 100004203030 TYRE NOK205R25 L3 LODER GRIP BS265R25VLTSE4 TYRE BRIDGESTONE BS265R25VLTS100004203032 TYRE TOY265-25G25L520PR MC205R25XADN1 TYRE MICHELIN MC205R25XADN1100004203036 TYRE TOY205R25E3 MC235R25XADN1 TYRE MICHELIN MC235R25XADN1100004203055 TYRE MC1200R24XZY MC235R25XMD22 TYRE MICHELIN MC235R25XMD22100004203062 TYRE BS265-25L5 MC265R25XADN1 TYRE MICHELIN MC265R25XADN1100004203063 TYRE DUN265-25L5 MC265R25XMD22 TYRE MICHELIN MC265R25XMD22100004203065 TYRE MC1800R25XKD S1800R25 TYRE 100004203067 TYRE GENERAL 265-25L5 40PLY S225R25 YO TY TYRE 100004203074 TYRE BS295R25VLTSZ S235X25 FS TYRE 100004203077 TYRE PRIMEX 235-25L5 SLICK S255R25 FS TYRE 103194203001 TYRE BF GOOD RICH 40070R20 S265R25 BS TYRE BRIDGESTONE 265R25 VLT801070704049 TYRE O-RING 325T S265R25 FS TYRE 801070704051 TYRE VALVE S265R25 GY TYRE 801070704052 TYRE VALVE CORE SRI0008 TYRE MICHELIN 295R25 XADN801070704053 TYRE HANLING FEE SERVICE FEE TYRE SERVICE FEE1200R24 XZY E2 TYRE MICHELIN 1200R24 XZY E2 SPUD TYRE SPUD

Current Issues with the hellip Master Multiple occurrences of the same

physical entity with different codes

Very different codes for broadly identical physical entities ndash tyres ndash locate in entirely different locations in the table

Precision ordered dataVersus hellip

73

Value versus precisionA critical consideration

Practical fundamental strategic taxonomy precision

Busi

ness

valu

e d

eliv

ere

d

100

100

The goal

Just about every implementation I have ever seen

Financial cubeEssence of integrationWell over 1000 hours RampD

Location

Fun

ctio

n

Accounts

Accounts -- fi

nancial

Assets

Prod

ucts

Peop

le

Pro

ject

s

etc

Cubic business modelA logical taxonomic construct

Every organization has a location logical dimension ndash where we do what we do

and a functional logical dimension ndash what we do

These can be plotted on a matrix of function versus location

This is fundamental to the design of a chart of accounts and all other logical components that define the business

There are multiple further dimensions including income expenditure personnel machines products etc

Each of these should be described by a fundamental precision strategic taxonomy

This model in the general ledger provides a critical elment of integration

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

1 Broad concept been known to me for over twenty years

2 I have done some elements semi-manually

3 For years I thought everyone could understand this and do it

4 Never seen anything like it

5 Extremely powerful tool

The true value

1 Exceptionally high quality financial data

2 Extremely easy to access and analyze

3 Facilitate greatly improved high value executive level strategic decision making ndash the decisions to thrive

4 Properly used WILL lead to greatly improved competitiveness and profitability

5 This will enhance profitable growth

6 Every organization needs this

7 The current ERP market is estimated at US$56 billion

8 We can easily capture at least 1 of this over the next ten years ndash this is THE way of the future

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

1 Taxonomy approach immediately engages with executives to specify high level configuration focused on the essence of the business ndash focus on better decision making NOT process ndash strategic executive level facilitation ndash excellent executive engagement and custody

2 Fundamental focus on better strategic (thrive) decisions at executive and operational level ndash put the essence (strategy) of the business in the face of staff at all levels constantly

3 Design geared to answering the questions you have not yet thought to ask ndash no need for lengthy business requirements workshops

4 Orders of magnitude improvement in system strategic support value delivery ndash basis for enabling executives and managers to make much better decisions IF they do the work to interpret and act on the information

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

5 Move away from expensive resources constantly maintaining simple reports to developing sophisticated models that support high value understanding analysis and decision making

6 Major improvements in quality of master data and ease of master data maintenance

7 Systems easier and more efficient to use at a transaction level frequently results in productivity gains and head count reductions reduction in audit fees etc

8 Do things the software vendor does not think are possible and that may create substantial strategic value opportunities

9 Establish a culture of data precision in fact a whole culture relating to the way you run your systems

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

1 Strategic (thrive) decision support ndash psychology of decision making ndash strategic elements at top of list comply with cognitive span equals seven plus or minus two items at any level of hierarchy

2 Every validation list custom validation lists fully describe entities the way the business and executives think about them

3 Fundamental first principles strategic design with finely granular highly structured hierarchically presented content

4 Ease of reading and navigation ndash trailing periods indents capitalization precision language ndash semantic structure ndash JARampA originated standards and conventions

5 Ease of reporting ndash range coding ndash ease of report maintenance ndash context for precision configuration ndash ease and quality of master data maintenance

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

6 Creative strategic use of unrelated modules to work together and limited scope creative strategic custom development ndash the impossible achieved affordably

7 Cubic business model ndash a powerful logical ldquoactivity basedrdquo management model in the General Ledger ndash powerful strategic decision support benefits with major positive governance impacts and reduced audit fees ndash JARampA have custom developed software to assist with this

8 Lower long term system operating costs coupled with ORDERS OF MAGNITUDE IMPROVEMENT in effectiveness efficiency and decision support ndash better thrive (profitable growth decisions) ndash where the REAL value lies ndash answer the questions we have not yet thought of

85

e

Summing up ndash the JARampA Approach to Creating Competitive Advantage

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Requires a significant investment

5 An ART and a science

6 Vital to unlocking the true value of any Business Information System Investment

7 An opportunity for dramatic gearing of any investment

Better DECISIONS

87

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

7 Ten things to enhance your current systems

88

What can be done

1 Buy a new ERP ndash expensive high risk

2 Re-implement your current ERP ndash not quite as expensive

3 Comprehensive Data Warehouse with Precision Taxonomies ndash not nearly as expensive or high risk but still costly

4 Anything else -- SMALL changes

What is an ERPREALLY

A huge precision data processing factory that SHOULD be fed precision data in order to produce precision

results (the factory CAN be OLD)

What is an ERPRefurbish

vs Deleting a building

>
>

1 Software settings

2 Cubic Business Modeltrade in the General Ledger

3 Asset classification

4 Product Material Item classification catalogue

5 Classification of Personnel

6 Other specific classifications

7 Unique attributes on Products and other classification master data

8 General record level attribute settings

9 Other configuration settings

Components of Precision Configuration

93

How is value created

Value is created by business actions that deliver on the essence of why the organization exists and how it thrives

Value manifests through increased profitability growth acquisitions job satisfaction fulfilment of the strategic vision

The consequence of intuitive intelligent informed leadership business decisions ndash thrive decisions

Such decisions are facilitated accelerated and enhanced through access to more intelligent meaningful and relevant information

Answers to the questions I have not yet thought to ask

Such ldquointelligent informationrdquo is assembled as a consequence of high level strategic and executive level input into the design of the data CONTENT ndash taxonomies designed to catalogue every conceivably relevant classification ahead of time

High value intelligent c

ontent desig

n

94

Some SMALL things YOU can doTo make your ERP work better for you TOMORROW

1 Repopulate key standard attribute tables

2 Create new custom attribute tables

95

Repopulate key standard attribute tables

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

Drastically im

prove the content o

f some

key tables s

uch as Credit N

ote Reasons

Product Ite

m Class etc

96

Develop lists

1 One to ten people in a room with a projector

2 Brainstorm all possible content for the list ndash capture on screen

3 Each summarize to between five and ten headings

4 Type all the lists in

5 Combine them into between five and ten groups

6 Give each group a heading

7 Lift out sub-categories

8 Code ndash remember indents trailing periods capitalization

9 Check impacts

10Implement

97

Develop lists 2

1 Quality of list is dependent on quality of input

2 Want lists to be complete comprehensive and well designed

3 Design compromises will be with you for ever

4 Document

5 Train

6 Utilize

98

Develop lists 3

1 Develop Hierarchy

a) Hierarchy of descriptions ndash indent each level by one character position

b) HEADINGS IN CAPITAL LETTERS

c) Posting level items in Proper Case

d) Abbreviate as necessary

2 Code

a) Mirror indents with trailing periods

b) Gap code

c) Mnemonic Alpha preferred else Alpha Numeric else Numeric

d) 1 to 4 character segments separated by ldquo-rdquo

99

Create new custom attribute tables

Add user defined attri

bute fields anywhere

where they m

ake sense ndash P

roducts

Debtors (Custo

mers) e

tc

100

Develop attributes

1 One to ten people in a room with a projector

2 Brainstorm all possible attributes for management information

3 If in doubt add

4 Structure and Code as before

5 Capture sheets

6 Train staff to classify and add

7 Reports

8 Identify clever functionality that can work with attributes add where cost effective

9 Harvest information

101

Unlocking the full potential

1 Progressively improve classifications and add attributes

2 Progressively develop reports analysis and custom functionality

3 Advance to more complex and inter-related lists

a) Product Item Material Class Group is the largest list that you might apply this approach to

b) Major Master Lists like Chart of Accounts and Product Catalogue Master might be done in increments ONCE you have experience with this approach

c) Other Master Lists like Debtors and Creditors Masters could be restructured in time

4 Eventually you might find you have effectively re-implemented

102

10 things to look out for

1 Ambiguous names incorrect postings ndash ANSWER ndash change the name so that it is unambiguous ndash eg Factory -- Operating Cost and Factory ndash Asset

2 Jumbled accounts and other lists ndash ANSWER ndashnew sub-structure

3 Large number of dissimilar transactions in one account having to unscramble in Excel ndash ANSWER ndash create a block of well thought out accounts to replace the single account

4 Overlapping or duplicate entries ndash eg same Tyres in different places ndash ANSWER ndash close duplicates only one set of entries ndash may close both and open a new set of well-structured entries

5 Answers to ldquocommon senserdquo questions take ages to obtain ndash lots of analysis in Excel or custom software that keeps changing ndash check if all the common sense attributes are on the master record and add as necessary ndash as many as possible ndash once you start adding do the lot

103

10 things to look out for

6 Evaluate all manual spreadsheet and custom applications and determine where these are a response to inexact or sloppy configuration and progressively adjust or eliminate

7 Develop a comprehensive awareness of the need for accurate data train personnel in terms of neatness accuracy spelling capitalization accuracy of allocation etc

8 Develop soft-issue metrics ndash customer satisfaction employee satisfaction etc

9 Harmonize critical elements of information classification ndash Accounts Assets People Products ndash across all modules and all systems ndash develop an integrated environment especially between the ERP and the Operational Systems

10Balance the decision support load between modules ndash move the detail out of the General Ledger ndash 5 to 10 Asset Categories People Categories Inventory Categories etc

104

Summing up

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Some items require a very small investment ndash an ART and a science

5 A significant opportunity to get more out of your current systems

Better DECISIONS

105

What is your single most important insight from this presentation

What is the single most practical action that you can take tomorrow to apply strategic (right thing essence thinking more effectively

JamesJamesARobertsoncom

Please write down

your thoughts

NOW

If you do not act within 48 hours you probably never will (Bill Gates)

Act TODAY

106

Assisting clients to thrive through the effective application of IT and ERP

QuestionsWe will email you my book and hand-outs of slides

Dr James Robertson PrEng ndash The ERP Doctor -- Mobile +44 (0) 77 6862 2875 +27 (0)83 251 6644wwwJames-A-Robertson-and-Associatescom

JamesJamesARobertsoncom

LinkedIn httpukLinkedIncominDrJamesARobertsonERPDoctor

JARampA are available to assist in applying these principles

  • Slide 1
  • Slide 2
  • Slide 3
  • A word of caution
  • Slide 5
  • This is NOT in a Text Book
  • Pulse measurement
  • Motivating quotes
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • The fundamental requirements for an ERP
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • A classic practical example NO Executive involvement
  • Top down (CEO led) versus bottom up design
  • Slide 25
  • Three alternative ERP value scenarios Unlocking the TRUE potent
  • Slide 27
  • What is strategy An executive responsibility
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
  • Slide 47
  • Slide 48
  • Slide 49
  • What is an ERP IBIS A filing cabinet
  • IBIS ndash what every company REALLY has
  • Slide 52
  • Case Study Strategic Engineered Precision Configuration WITH C
  • Slide 54
  • Slide 55
  • Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)
  • Define Strategic Engineered Precision Configuration
  • Slide 58
  • Slide 59
  • Slide 60
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Slide 66
  • Slide 67
  • Slide 68
  • Current Issues with the hellip Master
  • Current Issues with the hellip Master (2)
  • Current Issues with the hellip Master (3)
  • Slide 72
  • Slide 73
  • Slide 74
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Slide 83
  • Slide 84
  • Slide 85
  • Slide 86
  • Slide 87
  • Slide 88
  • Slide 89
  • Slide 90
  • Slide 91
  • Slide 92
  • Slide 93
  • Slide 94
  • Slide 95
  • Slide 96
  • Slide 97
  • Slide 98
  • Slide 99
  • Slide 100
  • Slide 101
  • Slide 102
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
Page 5: IBIS – The Strategic View of Business Information -- by Dr James A Robertson PrEng

5

Who is James Robertson

1 Civil Engineer

2 Grounding in economics

3 Military strategic training

4 Strategic implementation of business computer systems for over thirty years ndash create sustainable competitive advantage

5 Consulting and facilitating with regard to strategy and strategic solutions for over twenty years

6 Engineering approach to strategic analysis and planning

7 Pioneered methods that work in practice

6

This is NOT in a Text Book

bull Engineeringbull Zoologybull Document cataloguingbull Military combat planningbull Methods of structured software designbull Strategic planning techniquesbull etcbull Dozens of pulse measurements ndash what does NOT work and what doesbull Cataloguing and analysing findingsbull Trial and errorbull Never did process BUT produced excellent resultsbull Then a client told me I was incompetent because I did not do process

bull Proven conclusively process close to irrelevant for ERP

implementation

Process is at BEST an output

7

Pulse measurement

bull A concise diagnostic investigation into why an ERP or other IT investment is NOT delivering what was promised

bull Prescription of what is required to solve the problems

bull Been doing them since 1990 ndash dozens and dozens

Process obsession is increasingly manifesting as a MAJOR cause of failures and sub-optimal

outcomes

In fact business process is close to irrelevant when it comes to designing HIGH VALUE ERP

solutions

Motivating quotes

bull ldquoJames you produce exceptional high value outcomes in ridiculously short time frames at ridiculously low costrdquo ndash Paul Leigh IT Director of the HSRC

bull ldquoJames you transformed what would have been a pedestrian poorly thought out system into an ERP that is already functional and will ultimately transform our analytics and IT offensive capabilities -- Robert Priebatsch Robert Priebatsch Chief Executive African Sales Company

bull ldquoJames you have provided some key pieces of my jigsaw puzzle now I understand why Business Systems Implementations are failingrdquo

bull ldquoJames we will have to find a consultant who understands ERPrdquo

bull All sorts of opposition

8

In fact hellip

Some very contradictory feedback

Engineers do NOT design bridges to stand up

>
>

They design bridges NOT to fall down

11

Make your ERP work for you

1 Most executives are FRUSTRATED

2 Why

3 What to do

4 What SMALL changes

5 Unlocking the full potential

Failures are increasingThe threat and therefore the opportunity is huge

Including clinical integration project

13

The fundamental requirements for an ERP

The answers to questions I have not yet thought to askEnable me to run the business MY wayAccurately model every aspect of my businessTotally integrated solutionEntirely reliable and dependableFundamentally support the essence of the business and how it thrives (strategy)Fully support my day to day operational functions

The subject of this presentation is a way in which these requirements can be met in the financial arena

Failures are increasingThe threat and therefore the opportunity is huge

Including clinical integration project

15

ldquo19 out of 20 ERP (integrated business information system) implementations do NOT deliver what was promisedrdquo

ERP an industry in crisisExecutive Opinion

16

Attendees of Gartners Business Intelligence Summit in London last month were not surprised to hear that most enterprises are still failing to use business intelligence (BI) strategically Gartners survey of over 1300 CIOs returned some unimpressive findings about the state of BI implementations Gartners vice president of research summed up the situation nicely by saying

ldquoMost organisations are not making better decisions than they did five years agordquo

An industry characterized by failureA strategic executive outcome

BUSINESS INTELLIGENCEArticle published in Computer Business Review Africa

One of the classic business problems of this age

We have spent a FORTUNE on this computer system and IT tell me it will

take two years and another few million to get what I want BUT the transactions are

being processed already

Some harsh facts

1 Seventy percent of IT investments fail TOTALLY

2 19 out of 20 ERP implementations ldquodo not deliver what was promisedldquo

3 Seventy percent of BPR investments fail

4 Ninety percent of strategic plans fail

ldquoThe next corporate disaster waiting to happenrdquo

Business system failure can trash your business

Professor Richard Nolan ndash Harvard University

Unlocking the TRUE potential of ERPvs The Factors Driving Mediocrity

1 DO NOT know it is possible2 Inappropriate Governance3 Operational investment focus4 No concept of how to deliver strategic advantage5 Lack of a holistic Integrated Business Information Systems (IBIS) view 6 Unaware of the CRITICAL role of the strategic solution architect7 The commercial model of implementation is diametrically opposed to a

high value outcome8 The average rate approach9 Process and as is obsession10Technobabble11Sloppy configuration12Confusion regarding valid customization13Lack of awareness of the benefits of strategic customization14Sloppy CONTRACTS with no accountability15Unconscious incompetence is EVERYWHERE

What is NOT an engineering approach

The engineering approach

A classic practical exampleNO Executive involvement

bull CEO of very big listed corporation in Johannesburg

bull With very big installation

bull Of very big brand ERP

bull Used in advertising

bull ldquoAt the executive level I would rate my systems at 110rdquo

bull ldquoAt the operational level I would rate my systems at 710rdquo

23

110

710BUT even that is being done

with smoke and mirrors

Top down (CEO led)versus bottom up design

24

Top Down ndash Strategy Focused

Bottom Up ndash Process Focused

25

There IS great opportunityERP can and should add value

26

Three alternative ERP value scenarios Unlocking the TRUE potential of ERP IBIS 100 1000 x the norm

1000

1 Current industry norm for process

based ldquoBest Practicerdquo

0

10X 001

100

0

2 Strategic precision

configuration with CEO Executive Custody

X 1

XXX 10

0

3 Strategic customizationWith CEO Custody

This is the ONLY valid scenario but it seldom

occurs

Relative strategic value measured in terms of business competitiveness growth and

profitability

27

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

28

What is strategyAn executive responsibility

Thrive

Strategy ndash Doing the right things

Tact

ics

ndash D

oin

g t

hin

gs

right

SurviveDie slowly

Die fast

Professor Malcolm McDonald

The time dependency of strategy

Professor Malcolm McDonald -- httpwwwmalcolm-mcdonaldcom

The time dependency of strategy

Professor Malcolm McDonald -- httpwwwmalcolm-mcdonaldcom

The time dependency of strategy

Professor Malcolm McDonald

The time dependency of strategyfrom good to GREAT

Analysis of the strategic environmentThe CEO owns this view

34

What IS Strategy

The Essence of WHY the Organization exists and HOW it THRIVES

1 Virtually NEVER changes

2 Intuited

3 Discovered NOT invented

35

Determining the ESSENCE of the business and how it thrives

1 Experienced strategic facilitator

2 Interview each executive one on one starting with the CEO

3 ldquoPlease will you tell me the essence of your business and how it thrives ndash what differentiates you from your competitionrdquo

4 Listen carefully

5 Take lots of notes

6 After completing the interviews synthesize ALL the views to arrive at a SINGLE SENTENCE amplified as necessary with further detail

7 If an executive differs with the CEO then unless the CEO has just arrived the CEOrsquos view must prevail particularly if the CEO is the founder or has been there for many years

8 New executives can be FAR off the mark

36

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

37

There IS great opportunityERP can and should add value

38

Key principles of executive level strategic decision making

1 85 of the basis of executive decision making is soft and tacit information

2 Skim ndash headlines

3 Maximum focus at the start of a report ndash the first page

4 8020 ndash Pareto ndash the Critical Key issues

5 Fast

6 Decisive

7 Right more than wrong

8 High value

9 Intuitive

Critical principle ndash constraint and opportunity -- cognitive span

Drill downA function of the content

41

Personnel Strategically Aligned Key Performance Indicators (KPIrsquos)

Tell me how you want me to behave and I will tell you HOW to measure me

Tell me how you are going to measure me and I will tell you how I am going to behave

Turn it around

Some key considerations with regard to decision making

43

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

Pulse Measurement

1 Concise diagnostic intervention ndash 1 to 10 days

2 Starts with executive interviews ndash understand the Essence of the Business and how it Thrives and Critical Concerns

3 Drill down to systems

4 +- 7 bullet point findings weighted

5 +- 7 recommended actions weighted

6 Findings frequently so obvious and so practical client can continue unaided

7 Strategic advisory and or project leadership to implement recommendations

Analysis of consolidated findings

httpswwwdropboxcomshvfkrz5p5yliwwaryV7SrD6kSh

46

30

1916

14

126 3

1 Mythology hype amp tradition -- 30

2 Lack of executive custody inap-propriate governance and policies -- 19

3 Lack of strategic architecture alignment etc -- 16

4 Lack of data engineering and poor configuration -- 14

5 Soft issues and change impacts -- 12

6 Lack of an engineering approach lack of precision etc -- 6

7 Technology issues -- 3

Factors causing ERP failure

47

22

20

19

17

14

6 2

1Executive custody strategic solution architect accountability -- 22

2 Effective change facilitation -- 20

3 Strategic architecture alignment etc -- 19

4 Data engineering and configuration -- 17

5 Engineering approach design against failure precision etc -- 14

6 Business integration training processes CBT --6

7 Technology -- 2

Factors for ERP reimplementation success

The value of technology is determined by the person using the technology

49

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

bull ldquoEnterprise Resource Planningrdquo = ERP Systemsbull or bull Integrated Business Information Systemsrdquo = IBIS

bull = ALL the information ldquorepositoriesrdquobull = databasesbull = tablesbull = listsbull = filing drawers folders

bull real world items that require description and managementbull

bull + the numerical computations workflow and other activities that are executed with the numbers (and text) stored in these repositories

bull ALL of which can be done by human beings -- including making a messbull

What is an ERP IBISA filing cabinet

51

IBIS ndash what every company REALLY has

Etc etc etc

Custom-ization

In-house custom development

Industry specific package

Brandname ERP = FRED

Spreadsheets

Data warehouse and BI

52

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

53

bull Stalled ERP implementation

bull CEO bought into ldquoERP as a strategic resourcerdquo based on my approach

bull Highly structured strategic Product Class taxonomy

bull Clever software to add products and maintain high quality master data

bull Projects module

bull Brand Management expense taxonomy

bull Clever software to create a project for every brand line with these expense heads

bull Direct integration with General Ledger

bull Comprehensive Brand Project Management and reporting to Principals in Europe

bull New account increased turnover significantly because could do something competitors could NOT do

Dramatic improvements in competitiveness growth and profitability are the ONLY valid arbiters of the success of an ERP implementation or a strategic plan

Case Study Strategic Engineered Precision Configuration WITH Clever Customization to support the ESSENCE

Data engineering

Data engineering principlesCase study

1 ERP Dramatic increase in management information

2 Reduction in head count

3 Dramatic reduction in audit time and cost

4 Unqualified balance sheet first time in 15 years

5 Presented with the client at a public conference

1 Strategic ndash Essence of the Business and how it thrives

2 Engineered ndash rigorous systematic comprehensively tried and tested methods standard conventions expert practitioners etc

3 Precision ndash exact carefully design meticulously fashioned

4 Taxonomies ndash hierarchical information classifications ordering and organizing business information

5 Coupled to precision code schemes which adhere to a number of very specific coding rules and conventions

6 A total solution

Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)

57

Define Strategic Engineered Precision Configuration

bull Configuring the ERP so that it PRECISELY models the real worldbull The goal is that any executive manager supervisor or operator

can look at the configuration and say ldquoYES this IS my businessrdquobull Founded on master data taxonomies ndash structured semantic

contentbull Coupled to custom business specific attributesbull Supplemented by highly structured record level configurationbull Supporting small pieces of clever custom development that add

huge value and create huge strategic and operational opportunities

An ERP is a huge precision data processing factory

Feed it precision data

58

Conventional taxonomy example

ANIMALSELEPHANTSRHINOCEROSDOGSCATS

LIONSLEOPARDSDOMESTIC CATS

Persian CatsDomestic Short Hair Catsetc

59

Taxonomy defined

1 Logical word (semantic structure)

2 Precision vocabulary of preferred terms

3 Conveys understanding between humans with relevant knowledge and experience

4 Once linked to a precision code scheme the most important communication mechanism between computers and people

5 An art and a science

6 Once it is right it is OBVIOUS

Taxonomy example

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

61

Taxonomy relevance

1 Essential to effective operational and strategic use of business software

2 Nearly ALL validation lists (drop down lists) chart of accounts etc

3 Large body of expertise ndash Botany Zoology military filing Library Science Information Management etc

4 Unknown to many (most) IT professionals and business people

62

A computer isAn adding machine calculator

011+1=101+1+1=111+1+1+1=100

Called a ldquobitrdquo

8 bits make a byte

2 bytes make an ASCII character

A= ldquo41rdquo hex

0 1

63

Coding taxonomies

1 Computers only understand binary

2 The code is a unique binary pattern that corresponds to the structured language taxonomy

3 The only way the computer will appear to be intelligent

4 Results in ldquointelligent datardquo

5 Standard conventions1 Indents and trailing periods

2 Capitalization

3 Other standards and conventions

64

Taxonomy examples

1 Some practical examples of how code schemes should look

2 Various small validation lists ndash some custom some standard

3 Various custom product attributes

4 Product classification ndash custom field

5 Machine vehicle operating costs and spares

6 Consolidation Charts of Accounts medium and large organizations

65

Example of custom data entry screenWith custom taxonomies

Custom code maintenance development for client specific taxonomy

Matching codes in unrelated module provide logical integration

Getting the software to do what it supposedly cannot do

Example of exceptionally BAD practice

500528 Waste Material Consumed500530 Loss from valuation of external materials500540 Loss from valuation of own materials500550 Losses - inventory variance -consignment

sale500560 Safety Clothing500565 Safety Equipment500570 Sand amp Stone500575 Scraper Rope500580 Scrapers500585 Services500590 Signs500595 Skips amp Cages500600 Finished Goods Inventory Offset500605 Smelting amp Refining500610 Production Order Settlement - Variance500615 Steel Other500620 Steel Sections500625 Steel Sheets amp Plates

Huge impact on integration reporting etc

Current Issues with the hellip Master

bull Unstructured

bull Lack of robust disciplined code management

bull Different blocks of codes for different divisions

bull Same item in more than one place

bull Different categories should be in distinctly separate logical blocks

Current Issues with the hellip Master

bull Equivalent descriptions different codes

bull Warehouse codes embedded in item codes

bull As many as twenty occurrences of the same physical

bull Makes operation and reporting inaccurate and difficult

NQR500 TRUCKISUZUNQR500OR HHOSES EXT OUTSIDE REPAIRS HYD HOSES EXTOR HHOSES INT OUTSIDE REPAIRS HYD HOSES INTOR WINDOWS EXT OUTSIDE REPAIRS - WINDOWS EXTOR WINDOWS INT OUTSIDE REPAIRS - WINDOWS INTOREP HYD HOSES OUTSIDE REPAIRS - HYD HOSESOREP WINDOWS OUTSIDE REPAIRS - WINDOWSOIL MAROPA 320 MAROPA 320 OILOIL01 AUTO TRANS FLUID (ATF)DBOIL01-R0303 AUTO TRANS FLUID (ATF)DBOIL01-R0304 AUTO TRANS FLUID (ATF)DBOIL01-R0305 AUTO TRANS FLUID (ATF)DBOIL01-R0306 AUTO TRANS FLUID (ATF)DBOIL01-R0307 AUTO TRANS FLUID (ATF)DB

ITEM CODE DESCRIPTION ITEM CODE DESCRIPTION100004200002 TYRE LOCK RING SFETY 25 175R25 XGC E3 TYRE MICHELIN 175R25 XGC E3100004203007 TYRE MC1800R25XHAD 2 19575R16C TYRE MICHELIN 19575R16C100004203008 TYRE MC175R25XMD2 2 225R25 YO TYRE TYRE 100004203018 TYRE BS265R25VLTSE4 235X25 FS TYRE 100004203019 TYRE BS205R25VLTSE4 255R25 FS TYRE 100004203020 TYRE BS1200R24M840 265R25 FS TYRE 100004203026 TYRE FS195R14 CV2000 265R25 GY TYRE 100004203030 TYRE NOK205R25 L3 LODER GRIP BS265R25VLTSE4 TYRE BRIDGESTONE BS265R25VLTS100004203032 TYRE TOY265-25G25L520PR MC205R25XADN1 TYRE MICHELIN MC205R25XADN1100004203036 TYRE TOY205R25E3 MC235R25XADN1 TYRE MICHELIN MC235R25XADN1100004203055 TYRE MC1200R24XZY MC235R25XMD22 TYRE MICHELIN MC235R25XMD22100004203062 TYRE BS265-25L5 MC265R25XADN1 TYRE MICHELIN MC265R25XADN1100004203063 TYRE DUN265-25L5 MC265R25XMD22 TYRE MICHELIN MC265R25XMD22100004203065 TYRE MC1800R25XKD S1800R25 TYRE 100004203067 TYRE GENERAL 265-25L5 40PLY S225R25 YO TY TYRE 100004203074 TYRE BS295R25VLTSZ S235X25 FS TYRE 100004203077 TYRE PRIMEX 235-25L5 SLICK S255R25 FS TYRE 103194203001 TYRE BF GOOD RICH 40070R20 S265R25 BS TYRE BRIDGESTONE 265R25 VLT801070704049 TYRE O-RING 325T S265R25 FS TYRE 801070704051 TYRE VALVE S265R25 GY TYRE 801070704052 TYRE VALVE CORE SRI0008 TYRE MICHELIN 295R25 XADN801070704053 TYRE HANLING FEE SERVICE FEE TYRE SERVICE FEE1200R24 XZY E2 TYRE MICHELIN 1200R24 XZY E2 SPUD TYRE SPUD

Current Issues with the hellip Master Multiple occurrences of the same

physical entity with different codes

Very different codes for broadly identical physical entities ndash tyres ndash locate in entirely different locations in the table

Precision ordered dataVersus hellip

73

Value versus precisionA critical consideration

Practical fundamental strategic taxonomy precision

Busi

ness

valu

e d

eliv

ere

d

100

100

The goal

Just about every implementation I have ever seen

Financial cubeEssence of integrationWell over 1000 hours RampD

Location

Fun

ctio

n

Accounts

Accounts -- fi

nancial

Assets

Prod

ucts

Peop

le

Pro

ject

s

etc

Cubic business modelA logical taxonomic construct

Every organization has a location logical dimension ndash where we do what we do

and a functional logical dimension ndash what we do

These can be plotted on a matrix of function versus location

This is fundamental to the design of a chart of accounts and all other logical components that define the business

There are multiple further dimensions including income expenditure personnel machines products etc

Each of these should be described by a fundamental precision strategic taxonomy

This model in the general ledger provides a critical elment of integration

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

1 Broad concept been known to me for over twenty years

2 I have done some elements semi-manually

3 For years I thought everyone could understand this and do it

4 Never seen anything like it

5 Extremely powerful tool

The true value

1 Exceptionally high quality financial data

2 Extremely easy to access and analyze

3 Facilitate greatly improved high value executive level strategic decision making ndash the decisions to thrive

4 Properly used WILL lead to greatly improved competitiveness and profitability

5 This will enhance profitable growth

6 Every organization needs this

7 The current ERP market is estimated at US$56 billion

8 We can easily capture at least 1 of this over the next ten years ndash this is THE way of the future

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

1 Taxonomy approach immediately engages with executives to specify high level configuration focused on the essence of the business ndash focus on better decision making NOT process ndash strategic executive level facilitation ndash excellent executive engagement and custody

2 Fundamental focus on better strategic (thrive) decisions at executive and operational level ndash put the essence (strategy) of the business in the face of staff at all levels constantly

3 Design geared to answering the questions you have not yet thought to ask ndash no need for lengthy business requirements workshops

4 Orders of magnitude improvement in system strategic support value delivery ndash basis for enabling executives and managers to make much better decisions IF they do the work to interpret and act on the information

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

5 Move away from expensive resources constantly maintaining simple reports to developing sophisticated models that support high value understanding analysis and decision making

6 Major improvements in quality of master data and ease of master data maintenance

7 Systems easier and more efficient to use at a transaction level frequently results in productivity gains and head count reductions reduction in audit fees etc

8 Do things the software vendor does not think are possible and that may create substantial strategic value opportunities

9 Establish a culture of data precision in fact a whole culture relating to the way you run your systems

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

1 Strategic (thrive) decision support ndash psychology of decision making ndash strategic elements at top of list comply with cognitive span equals seven plus or minus two items at any level of hierarchy

2 Every validation list custom validation lists fully describe entities the way the business and executives think about them

3 Fundamental first principles strategic design with finely granular highly structured hierarchically presented content

4 Ease of reading and navigation ndash trailing periods indents capitalization precision language ndash semantic structure ndash JARampA originated standards and conventions

5 Ease of reporting ndash range coding ndash ease of report maintenance ndash context for precision configuration ndash ease and quality of master data maintenance

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

6 Creative strategic use of unrelated modules to work together and limited scope creative strategic custom development ndash the impossible achieved affordably

7 Cubic business model ndash a powerful logical ldquoactivity basedrdquo management model in the General Ledger ndash powerful strategic decision support benefits with major positive governance impacts and reduced audit fees ndash JARampA have custom developed software to assist with this

8 Lower long term system operating costs coupled with ORDERS OF MAGNITUDE IMPROVEMENT in effectiveness efficiency and decision support ndash better thrive (profitable growth decisions) ndash where the REAL value lies ndash answer the questions we have not yet thought of

85

e

Summing up ndash the JARampA Approach to Creating Competitive Advantage

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Requires a significant investment

5 An ART and a science

6 Vital to unlocking the true value of any Business Information System Investment

7 An opportunity for dramatic gearing of any investment

Better DECISIONS

87

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

7 Ten things to enhance your current systems

88

What can be done

1 Buy a new ERP ndash expensive high risk

2 Re-implement your current ERP ndash not quite as expensive

3 Comprehensive Data Warehouse with Precision Taxonomies ndash not nearly as expensive or high risk but still costly

4 Anything else -- SMALL changes

What is an ERPREALLY

A huge precision data processing factory that SHOULD be fed precision data in order to produce precision

results (the factory CAN be OLD)

What is an ERPRefurbish

vs Deleting a building

>
>

1 Software settings

2 Cubic Business Modeltrade in the General Ledger

3 Asset classification

4 Product Material Item classification catalogue

5 Classification of Personnel

6 Other specific classifications

7 Unique attributes on Products and other classification master data

8 General record level attribute settings

9 Other configuration settings

Components of Precision Configuration

93

How is value created

Value is created by business actions that deliver on the essence of why the organization exists and how it thrives

Value manifests through increased profitability growth acquisitions job satisfaction fulfilment of the strategic vision

The consequence of intuitive intelligent informed leadership business decisions ndash thrive decisions

Such decisions are facilitated accelerated and enhanced through access to more intelligent meaningful and relevant information

Answers to the questions I have not yet thought to ask

Such ldquointelligent informationrdquo is assembled as a consequence of high level strategic and executive level input into the design of the data CONTENT ndash taxonomies designed to catalogue every conceivably relevant classification ahead of time

High value intelligent c

ontent desig

n

94

Some SMALL things YOU can doTo make your ERP work better for you TOMORROW

1 Repopulate key standard attribute tables

2 Create new custom attribute tables

95

Repopulate key standard attribute tables

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

Drastically im

prove the content o

f some

key tables s

uch as Credit N

ote Reasons

Product Ite

m Class etc

96

Develop lists

1 One to ten people in a room with a projector

2 Brainstorm all possible content for the list ndash capture on screen

3 Each summarize to between five and ten headings

4 Type all the lists in

5 Combine them into between five and ten groups

6 Give each group a heading

7 Lift out sub-categories

8 Code ndash remember indents trailing periods capitalization

9 Check impacts

10Implement

97

Develop lists 2

1 Quality of list is dependent on quality of input

2 Want lists to be complete comprehensive and well designed

3 Design compromises will be with you for ever

4 Document

5 Train

6 Utilize

98

Develop lists 3

1 Develop Hierarchy

a) Hierarchy of descriptions ndash indent each level by one character position

b) HEADINGS IN CAPITAL LETTERS

c) Posting level items in Proper Case

d) Abbreviate as necessary

2 Code

a) Mirror indents with trailing periods

b) Gap code

c) Mnemonic Alpha preferred else Alpha Numeric else Numeric

d) 1 to 4 character segments separated by ldquo-rdquo

99

Create new custom attribute tables

Add user defined attri

bute fields anywhere

where they m

ake sense ndash P

roducts

Debtors (Custo

mers) e

tc

100

Develop attributes

1 One to ten people in a room with a projector

2 Brainstorm all possible attributes for management information

3 If in doubt add

4 Structure and Code as before

5 Capture sheets

6 Train staff to classify and add

7 Reports

8 Identify clever functionality that can work with attributes add where cost effective

9 Harvest information

101

Unlocking the full potential

1 Progressively improve classifications and add attributes

2 Progressively develop reports analysis and custom functionality

3 Advance to more complex and inter-related lists

a) Product Item Material Class Group is the largest list that you might apply this approach to

b) Major Master Lists like Chart of Accounts and Product Catalogue Master might be done in increments ONCE you have experience with this approach

c) Other Master Lists like Debtors and Creditors Masters could be restructured in time

4 Eventually you might find you have effectively re-implemented

102

10 things to look out for

1 Ambiguous names incorrect postings ndash ANSWER ndash change the name so that it is unambiguous ndash eg Factory -- Operating Cost and Factory ndash Asset

2 Jumbled accounts and other lists ndash ANSWER ndashnew sub-structure

3 Large number of dissimilar transactions in one account having to unscramble in Excel ndash ANSWER ndash create a block of well thought out accounts to replace the single account

4 Overlapping or duplicate entries ndash eg same Tyres in different places ndash ANSWER ndash close duplicates only one set of entries ndash may close both and open a new set of well-structured entries

5 Answers to ldquocommon senserdquo questions take ages to obtain ndash lots of analysis in Excel or custom software that keeps changing ndash check if all the common sense attributes are on the master record and add as necessary ndash as many as possible ndash once you start adding do the lot

103

10 things to look out for

6 Evaluate all manual spreadsheet and custom applications and determine where these are a response to inexact or sloppy configuration and progressively adjust or eliminate

7 Develop a comprehensive awareness of the need for accurate data train personnel in terms of neatness accuracy spelling capitalization accuracy of allocation etc

8 Develop soft-issue metrics ndash customer satisfaction employee satisfaction etc

9 Harmonize critical elements of information classification ndash Accounts Assets People Products ndash across all modules and all systems ndash develop an integrated environment especially between the ERP and the Operational Systems

10Balance the decision support load between modules ndash move the detail out of the General Ledger ndash 5 to 10 Asset Categories People Categories Inventory Categories etc

104

Summing up

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Some items require a very small investment ndash an ART and a science

5 A significant opportunity to get more out of your current systems

Better DECISIONS

105

What is your single most important insight from this presentation

What is the single most practical action that you can take tomorrow to apply strategic (right thing essence thinking more effectively

JamesJamesARobertsoncom

Please write down

your thoughts

NOW

If you do not act within 48 hours you probably never will (Bill Gates)

Act TODAY

106

Assisting clients to thrive through the effective application of IT and ERP

QuestionsWe will email you my book and hand-outs of slides

Dr James Robertson PrEng ndash The ERP Doctor -- Mobile +44 (0) 77 6862 2875 +27 (0)83 251 6644wwwJames-A-Robertson-and-Associatescom

JamesJamesARobertsoncom

LinkedIn httpukLinkedIncominDrJamesARobertsonERPDoctor

JARampA are available to assist in applying these principles

  • Slide 1
  • Slide 2
  • Slide 3
  • A word of caution
  • Slide 5
  • This is NOT in a Text Book
  • Pulse measurement
  • Motivating quotes
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • The fundamental requirements for an ERP
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • A classic practical example NO Executive involvement
  • Top down (CEO led) versus bottom up design
  • Slide 25
  • Three alternative ERP value scenarios Unlocking the TRUE potent
  • Slide 27
  • What is strategy An executive responsibility
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
  • Slide 47
  • Slide 48
  • Slide 49
  • What is an ERP IBIS A filing cabinet
  • IBIS ndash what every company REALLY has
  • Slide 52
  • Case Study Strategic Engineered Precision Configuration WITH C
  • Slide 54
  • Slide 55
  • Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)
  • Define Strategic Engineered Precision Configuration
  • Slide 58
  • Slide 59
  • Slide 60
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Slide 66
  • Slide 67
  • Slide 68
  • Current Issues with the hellip Master
  • Current Issues with the hellip Master (2)
  • Current Issues with the hellip Master (3)
  • Slide 72
  • Slide 73
  • Slide 74
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Slide 83
  • Slide 84
  • Slide 85
  • Slide 86
  • Slide 87
  • Slide 88
  • Slide 89
  • Slide 90
  • Slide 91
  • Slide 92
  • Slide 93
  • Slide 94
  • Slide 95
  • Slide 96
  • Slide 97
  • Slide 98
  • Slide 99
  • Slide 100
  • Slide 101
  • Slide 102
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
Page 6: IBIS – The Strategic View of Business Information -- by Dr James A Robertson PrEng

6

This is NOT in a Text Book

bull Engineeringbull Zoologybull Document cataloguingbull Military combat planningbull Methods of structured software designbull Strategic planning techniquesbull etcbull Dozens of pulse measurements ndash what does NOT work and what doesbull Cataloguing and analysing findingsbull Trial and errorbull Never did process BUT produced excellent resultsbull Then a client told me I was incompetent because I did not do process

bull Proven conclusively process close to irrelevant for ERP

implementation

Process is at BEST an output

7

Pulse measurement

bull A concise diagnostic investigation into why an ERP or other IT investment is NOT delivering what was promised

bull Prescription of what is required to solve the problems

bull Been doing them since 1990 ndash dozens and dozens

Process obsession is increasingly manifesting as a MAJOR cause of failures and sub-optimal

outcomes

In fact business process is close to irrelevant when it comes to designing HIGH VALUE ERP

solutions

Motivating quotes

bull ldquoJames you produce exceptional high value outcomes in ridiculously short time frames at ridiculously low costrdquo ndash Paul Leigh IT Director of the HSRC

bull ldquoJames you transformed what would have been a pedestrian poorly thought out system into an ERP that is already functional and will ultimately transform our analytics and IT offensive capabilities -- Robert Priebatsch Robert Priebatsch Chief Executive African Sales Company

bull ldquoJames you have provided some key pieces of my jigsaw puzzle now I understand why Business Systems Implementations are failingrdquo

bull ldquoJames we will have to find a consultant who understands ERPrdquo

bull All sorts of opposition

8

In fact hellip

Some very contradictory feedback

Engineers do NOT design bridges to stand up

>
>

They design bridges NOT to fall down

11

Make your ERP work for you

1 Most executives are FRUSTRATED

2 Why

3 What to do

4 What SMALL changes

5 Unlocking the full potential

Failures are increasingThe threat and therefore the opportunity is huge

Including clinical integration project

13

The fundamental requirements for an ERP

The answers to questions I have not yet thought to askEnable me to run the business MY wayAccurately model every aspect of my businessTotally integrated solutionEntirely reliable and dependableFundamentally support the essence of the business and how it thrives (strategy)Fully support my day to day operational functions

The subject of this presentation is a way in which these requirements can be met in the financial arena

Failures are increasingThe threat and therefore the opportunity is huge

Including clinical integration project

15

ldquo19 out of 20 ERP (integrated business information system) implementations do NOT deliver what was promisedrdquo

ERP an industry in crisisExecutive Opinion

16

Attendees of Gartners Business Intelligence Summit in London last month were not surprised to hear that most enterprises are still failing to use business intelligence (BI) strategically Gartners survey of over 1300 CIOs returned some unimpressive findings about the state of BI implementations Gartners vice president of research summed up the situation nicely by saying

ldquoMost organisations are not making better decisions than they did five years agordquo

An industry characterized by failureA strategic executive outcome

BUSINESS INTELLIGENCEArticle published in Computer Business Review Africa

One of the classic business problems of this age

We have spent a FORTUNE on this computer system and IT tell me it will

take two years and another few million to get what I want BUT the transactions are

being processed already

Some harsh facts

1 Seventy percent of IT investments fail TOTALLY

2 19 out of 20 ERP implementations ldquodo not deliver what was promisedldquo

3 Seventy percent of BPR investments fail

4 Ninety percent of strategic plans fail

ldquoThe next corporate disaster waiting to happenrdquo

Business system failure can trash your business

Professor Richard Nolan ndash Harvard University

Unlocking the TRUE potential of ERPvs The Factors Driving Mediocrity

1 DO NOT know it is possible2 Inappropriate Governance3 Operational investment focus4 No concept of how to deliver strategic advantage5 Lack of a holistic Integrated Business Information Systems (IBIS) view 6 Unaware of the CRITICAL role of the strategic solution architect7 The commercial model of implementation is diametrically opposed to a

high value outcome8 The average rate approach9 Process and as is obsession10Technobabble11Sloppy configuration12Confusion regarding valid customization13Lack of awareness of the benefits of strategic customization14Sloppy CONTRACTS with no accountability15Unconscious incompetence is EVERYWHERE

What is NOT an engineering approach

The engineering approach

A classic practical exampleNO Executive involvement

bull CEO of very big listed corporation in Johannesburg

bull With very big installation

bull Of very big brand ERP

bull Used in advertising

bull ldquoAt the executive level I would rate my systems at 110rdquo

bull ldquoAt the operational level I would rate my systems at 710rdquo

23

110

710BUT even that is being done

with smoke and mirrors

Top down (CEO led)versus bottom up design

24

Top Down ndash Strategy Focused

Bottom Up ndash Process Focused

25

There IS great opportunityERP can and should add value

26

Three alternative ERP value scenarios Unlocking the TRUE potential of ERP IBIS 100 1000 x the norm

1000

1 Current industry norm for process

based ldquoBest Practicerdquo

0

10X 001

100

0

2 Strategic precision

configuration with CEO Executive Custody

X 1

XXX 10

0

3 Strategic customizationWith CEO Custody

This is the ONLY valid scenario but it seldom

occurs

Relative strategic value measured in terms of business competitiveness growth and

profitability

27

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

28

What is strategyAn executive responsibility

Thrive

Strategy ndash Doing the right things

Tact

ics

ndash D

oin

g t

hin

gs

right

SurviveDie slowly

Die fast

Professor Malcolm McDonald

The time dependency of strategy

Professor Malcolm McDonald -- httpwwwmalcolm-mcdonaldcom

The time dependency of strategy

Professor Malcolm McDonald -- httpwwwmalcolm-mcdonaldcom

The time dependency of strategy

Professor Malcolm McDonald

The time dependency of strategyfrom good to GREAT

Analysis of the strategic environmentThe CEO owns this view

34

What IS Strategy

The Essence of WHY the Organization exists and HOW it THRIVES

1 Virtually NEVER changes

2 Intuited

3 Discovered NOT invented

35

Determining the ESSENCE of the business and how it thrives

1 Experienced strategic facilitator

2 Interview each executive one on one starting with the CEO

3 ldquoPlease will you tell me the essence of your business and how it thrives ndash what differentiates you from your competitionrdquo

4 Listen carefully

5 Take lots of notes

6 After completing the interviews synthesize ALL the views to arrive at a SINGLE SENTENCE amplified as necessary with further detail

7 If an executive differs with the CEO then unless the CEO has just arrived the CEOrsquos view must prevail particularly if the CEO is the founder or has been there for many years

8 New executives can be FAR off the mark

36

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

37

There IS great opportunityERP can and should add value

38

Key principles of executive level strategic decision making

1 85 of the basis of executive decision making is soft and tacit information

2 Skim ndash headlines

3 Maximum focus at the start of a report ndash the first page

4 8020 ndash Pareto ndash the Critical Key issues

5 Fast

6 Decisive

7 Right more than wrong

8 High value

9 Intuitive

Critical principle ndash constraint and opportunity -- cognitive span

Drill downA function of the content

41

Personnel Strategically Aligned Key Performance Indicators (KPIrsquos)

Tell me how you want me to behave and I will tell you HOW to measure me

Tell me how you are going to measure me and I will tell you how I am going to behave

Turn it around

Some key considerations with regard to decision making

43

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

Pulse Measurement

1 Concise diagnostic intervention ndash 1 to 10 days

2 Starts with executive interviews ndash understand the Essence of the Business and how it Thrives and Critical Concerns

3 Drill down to systems

4 +- 7 bullet point findings weighted

5 +- 7 recommended actions weighted

6 Findings frequently so obvious and so practical client can continue unaided

7 Strategic advisory and or project leadership to implement recommendations

Analysis of consolidated findings

httpswwwdropboxcomshvfkrz5p5yliwwaryV7SrD6kSh

46

30

1916

14

126 3

1 Mythology hype amp tradition -- 30

2 Lack of executive custody inap-propriate governance and policies -- 19

3 Lack of strategic architecture alignment etc -- 16

4 Lack of data engineering and poor configuration -- 14

5 Soft issues and change impacts -- 12

6 Lack of an engineering approach lack of precision etc -- 6

7 Technology issues -- 3

Factors causing ERP failure

47

22

20

19

17

14

6 2

1Executive custody strategic solution architect accountability -- 22

2 Effective change facilitation -- 20

3 Strategic architecture alignment etc -- 19

4 Data engineering and configuration -- 17

5 Engineering approach design against failure precision etc -- 14

6 Business integration training processes CBT --6

7 Technology -- 2

Factors for ERP reimplementation success

The value of technology is determined by the person using the technology

49

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

bull ldquoEnterprise Resource Planningrdquo = ERP Systemsbull or bull Integrated Business Information Systemsrdquo = IBIS

bull = ALL the information ldquorepositoriesrdquobull = databasesbull = tablesbull = listsbull = filing drawers folders

bull real world items that require description and managementbull

bull + the numerical computations workflow and other activities that are executed with the numbers (and text) stored in these repositories

bull ALL of which can be done by human beings -- including making a messbull

What is an ERP IBISA filing cabinet

51

IBIS ndash what every company REALLY has

Etc etc etc

Custom-ization

In-house custom development

Industry specific package

Brandname ERP = FRED

Spreadsheets

Data warehouse and BI

52

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

53

bull Stalled ERP implementation

bull CEO bought into ldquoERP as a strategic resourcerdquo based on my approach

bull Highly structured strategic Product Class taxonomy

bull Clever software to add products and maintain high quality master data

bull Projects module

bull Brand Management expense taxonomy

bull Clever software to create a project for every brand line with these expense heads

bull Direct integration with General Ledger

bull Comprehensive Brand Project Management and reporting to Principals in Europe

bull New account increased turnover significantly because could do something competitors could NOT do

Dramatic improvements in competitiveness growth and profitability are the ONLY valid arbiters of the success of an ERP implementation or a strategic plan

Case Study Strategic Engineered Precision Configuration WITH Clever Customization to support the ESSENCE

Data engineering

Data engineering principlesCase study

1 ERP Dramatic increase in management information

2 Reduction in head count

3 Dramatic reduction in audit time and cost

4 Unqualified balance sheet first time in 15 years

5 Presented with the client at a public conference

1 Strategic ndash Essence of the Business and how it thrives

2 Engineered ndash rigorous systematic comprehensively tried and tested methods standard conventions expert practitioners etc

3 Precision ndash exact carefully design meticulously fashioned

4 Taxonomies ndash hierarchical information classifications ordering and organizing business information

5 Coupled to precision code schemes which adhere to a number of very specific coding rules and conventions

6 A total solution

Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)

57

Define Strategic Engineered Precision Configuration

bull Configuring the ERP so that it PRECISELY models the real worldbull The goal is that any executive manager supervisor or operator

can look at the configuration and say ldquoYES this IS my businessrdquobull Founded on master data taxonomies ndash structured semantic

contentbull Coupled to custom business specific attributesbull Supplemented by highly structured record level configurationbull Supporting small pieces of clever custom development that add

huge value and create huge strategic and operational opportunities

An ERP is a huge precision data processing factory

Feed it precision data

58

Conventional taxonomy example

ANIMALSELEPHANTSRHINOCEROSDOGSCATS

LIONSLEOPARDSDOMESTIC CATS

Persian CatsDomestic Short Hair Catsetc

59

Taxonomy defined

1 Logical word (semantic structure)

2 Precision vocabulary of preferred terms

3 Conveys understanding between humans with relevant knowledge and experience

4 Once linked to a precision code scheme the most important communication mechanism between computers and people

5 An art and a science

6 Once it is right it is OBVIOUS

Taxonomy example

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

61

Taxonomy relevance

1 Essential to effective operational and strategic use of business software

2 Nearly ALL validation lists (drop down lists) chart of accounts etc

3 Large body of expertise ndash Botany Zoology military filing Library Science Information Management etc

4 Unknown to many (most) IT professionals and business people

62

A computer isAn adding machine calculator

011+1=101+1+1=111+1+1+1=100

Called a ldquobitrdquo

8 bits make a byte

2 bytes make an ASCII character

A= ldquo41rdquo hex

0 1

63

Coding taxonomies

1 Computers only understand binary

2 The code is a unique binary pattern that corresponds to the structured language taxonomy

3 The only way the computer will appear to be intelligent

4 Results in ldquointelligent datardquo

5 Standard conventions1 Indents and trailing periods

2 Capitalization

3 Other standards and conventions

64

Taxonomy examples

1 Some practical examples of how code schemes should look

2 Various small validation lists ndash some custom some standard

3 Various custom product attributes

4 Product classification ndash custom field

5 Machine vehicle operating costs and spares

6 Consolidation Charts of Accounts medium and large organizations

65

Example of custom data entry screenWith custom taxonomies

Custom code maintenance development for client specific taxonomy

Matching codes in unrelated module provide logical integration

Getting the software to do what it supposedly cannot do

Example of exceptionally BAD practice

500528 Waste Material Consumed500530 Loss from valuation of external materials500540 Loss from valuation of own materials500550 Losses - inventory variance -consignment

sale500560 Safety Clothing500565 Safety Equipment500570 Sand amp Stone500575 Scraper Rope500580 Scrapers500585 Services500590 Signs500595 Skips amp Cages500600 Finished Goods Inventory Offset500605 Smelting amp Refining500610 Production Order Settlement - Variance500615 Steel Other500620 Steel Sections500625 Steel Sheets amp Plates

Huge impact on integration reporting etc

Current Issues with the hellip Master

bull Unstructured

bull Lack of robust disciplined code management

bull Different blocks of codes for different divisions

bull Same item in more than one place

bull Different categories should be in distinctly separate logical blocks

Current Issues with the hellip Master

bull Equivalent descriptions different codes

bull Warehouse codes embedded in item codes

bull As many as twenty occurrences of the same physical

bull Makes operation and reporting inaccurate and difficult

NQR500 TRUCKISUZUNQR500OR HHOSES EXT OUTSIDE REPAIRS HYD HOSES EXTOR HHOSES INT OUTSIDE REPAIRS HYD HOSES INTOR WINDOWS EXT OUTSIDE REPAIRS - WINDOWS EXTOR WINDOWS INT OUTSIDE REPAIRS - WINDOWS INTOREP HYD HOSES OUTSIDE REPAIRS - HYD HOSESOREP WINDOWS OUTSIDE REPAIRS - WINDOWSOIL MAROPA 320 MAROPA 320 OILOIL01 AUTO TRANS FLUID (ATF)DBOIL01-R0303 AUTO TRANS FLUID (ATF)DBOIL01-R0304 AUTO TRANS FLUID (ATF)DBOIL01-R0305 AUTO TRANS FLUID (ATF)DBOIL01-R0306 AUTO TRANS FLUID (ATF)DBOIL01-R0307 AUTO TRANS FLUID (ATF)DB

ITEM CODE DESCRIPTION ITEM CODE DESCRIPTION100004200002 TYRE LOCK RING SFETY 25 175R25 XGC E3 TYRE MICHELIN 175R25 XGC E3100004203007 TYRE MC1800R25XHAD 2 19575R16C TYRE MICHELIN 19575R16C100004203008 TYRE MC175R25XMD2 2 225R25 YO TYRE TYRE 100004203018 TYRE BS265R25VLTSE4 235X25 FS TYRE 100004203019 TYRE BS205R25VLTSE4 255R25 FS TYRE 100004203020 TYRE BS1200R24M840 265R25 FS TYRE 100004203026 TYRE FS195R14 CV2000 265R25 GY TYRE 100004203030 TYRE NOK205R25 L3 LODER GRIP BS265R25VLTSE4 TYRE BRIDGESTONE BS265R25VLTS100004203032 TYRE TOY265-25G25L520PR MC205R25XADN1 TYRE MICHELIN MC205R25XADN1100004203036 TYRE TOY205R25E3 MC235R25XADN1 TYRE MICHELIN MC235R25XADN1100004203055 TYRE MC1200R24XZY MC235R25XMD22 TYRE MICHELIN MC235R25XMD22100004203062 TYRE BS265-25L5 MC265R25XADN1 TYRE MICHELIN MC265R25XADN1100004203063 TYRE DUN265-25L5 MC265R25XMD22 TYRE MICHELIN MC265R25XMD22100004203065 TYRE MC1800R25XKD S1800R25 TYRE 100004203067 TYRE GENERAL 265-25L5 40PLY S225R25 YO TY TYRE 100004203074 TYRE BS295R25VLTSZ S235X25 FS TYRE 100004203077 TYRE PRIMEX 235-25L5 SLICK S255R25 FS TYRE 103194203001 TYRE BF GOOD RICH 40070R20 S265R25 BS TYRE BRIDGESTONE 265R25 VLT801070704049 TYRE O-RING 325T S265R25 FS TYRE 801070704051 TYRE VALVE S265R25 GY TYRE 801070704052 TYRE VALVE CORE SRI0008 TYRE MICHELIN 295R25 XADN801070704053 TYRE HANLING FEE SERVICE FEE TYRE SERVICE FEE1200R24 XZY E2 TYRE MICHELIN 1200R24 XZY E2 SPUD TYRE SPUD

Current Issues with the hellip Master Multiple occurrences of the same

physical entity with different codes

Very different codes for broadly identical physical entities ndash tyres ndash locate in entirely different locations in the table

Precision ordered dataVersus hellip

73

Value versus precisionA critical consideration

Practical fundamental strategic taxonomy precision

Busi

ness

valu

e d

eliv

ere

d

100

100

The goal

Just about every implementation I have ever seen

Financial cubeEssence of integrationWell over 1000 hours RampD

Location

Fun

ctio

n

Accounts

Accounts -- fi

nancial

Assets

Prod

ucts

Peop

le

Pro

ject

s

etc

Cubic business modelA logical taxonomic construct

Every organization has a location logical dimension ndash where we do what we do

and a functional logical dimension ndash what we do

These can be plotted on a matrix of function versus location

This is fundamental to the design of a chart of accounts and all other logical components that define the business

There are multiple further dimensions including income expenditure personnel machines products etc

Each of these should be described by a fundamental precision strategic taxonomy

This model in the general ledger provides a critical elment of integration

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

1 Broad concept been known to me for over twenty years

2 I have done some elements semi-manually

3 For years I thought everyone could understand this and do it

4 Never seen anything like it

5 Extremely powerful tool

The true value

1 Exceptionally high quality financial data

2 Extremely easy to access and analyze

3 Facilitate greatly improved high value executive level strategic decision making ndash the decisions to thrive

4 Properly used WILL lead to greatly improved competitiveness and profitability

5 This will enhance profitable growth

6 Every organization needs this

7 The current ERP market is estimated at US$56 billion

8 We can easily capture at least 1 of this over the next ten years ndash this is THE way of the future

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

1 Taxonomy approach immediately engages with executives to specify high level configuration focused on the essence of the business ndash focus on better decision making NOT process ndash strategic executive level facilitation ndash excellent executive engagement and custody

2 Fundamental focus on better strategic (thrive) decisions at executive and operational level ndash put the essence (strategy) of the business in the face of staff at all levels constantly

3 Design geared to answering the questions you have not yet thought to ask ndash no need for lengthy business requirements workshops

4 Orders of magnitude improvement in system strategic support value delivery ndash basis for enabling executives and managers to make much better decisions IF they do the work to interpret and act on the information

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

5 Move away from expensive resources constantly maintaining simple reports to developing sophisticated models that support high value understanding analysis and decision making

6 Major improvements in quality of master data and ease of master data maintenance

7 Systems easier and more efficient to use at a transaction level frequently results in productivity gains and head count reductions reduction in audit fees etc

8 Do things the software vendor does not think are possible and that may create substantial strategic value opportunities

9 Establish a culture of data precision in fact a whole culture relating to the way you run your systems

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

1 Strategic (thrive) decision support ndash psychology of decision making ndash strategic elements at top of list comply with cognitive span equals seven plus or minus two items at any level of hierarchy

2 Every validation list custom validation lists fully describe entities the way the business and executives think about them

3 Fundamental first principles strategic design with finely granular highly structured hierarchically presented content

4 Ease of reading and navigation ndash trailing periods indents capitalization precision language ndash semantic structure ndash JARampA originated standards and conventions

5 Ease of reporting ndash range coding ndash ease of report maintenance ndash context for precision configuration ndash ease and quality of master data maintenance

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

6 Creative strategic use of unrelated modules to work together and limited scope creative strategic custom development ndash the impossible achieved affordably

7 Cubic business model ndash a powerful logical ldquoactivity basedrdquo management model in the General Ledger ndash powerful strategic decision support benefits with major positive governance impacts and reduced audit fees ndash JARampA have custom developed software to assist with this

8 Lower long term system operating costs coupled with ORDERS OF MAGNITUDE IMPROVEMENT in effectiveness efficiency and decision support ndash better thrive (profitable growth decisions) ndash where the REAL value lies ndash answer the questions we have not yet thought of

85

e

Summing up ndash the JARampA Approach to Creating Competitive Advantage

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Requires a significant investment

5 An ART and a science

6 Vital to unlocking the true value of any Business Information System Investment

7 An opportunity for dramatic gearing of any investment

Better DECISIONS

87

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

7 Ten things to enhance your current systems

88

What can be done

1 Buy a new ERP ndash expensive high risk

2 Re-implement your current ERP ndash not quite as expensive

3 Comprehensive Data Warehouse with Precision Taxonomies ndash not nearly as expensive or high risk but still costly

4 Anything else -- SMALL changes

What is an ERPREALLY

A huge precision data processing factory that SHOULD be fed precision data in order to produce precision

results (the factory CAN be OLD)

What is an ERPRefurbish

vs Deleting a building

>
>

1 Software settings

2 Cubic Business Modeltrade in the General Ledger

3 Asset classification

4 Product Material Item classification catalogue

5 Classification of Personnel

6 Other specific classifications

7 Unique attributes on Products and other classification master data

8 General record level attribute settings

9 Other configuration settings

Components of Precision Configuration

93

How is value created

Value is created by business actions that deliver on the essence of why the organization exists and how it thrives

Value manifests through increased profitability growth acquisitions job satisfaction fulfilment of the strategic vision

The consequence of intuitive intelligent informed leadership business decisions ndash thrive decisions

Such decisions are facilitated accelerated and enhanced through access to more intelligent meaningful and relevant information

Answers to the questions I have not yet thought to ask

Such ldquointelligent informationrdquo is assembled as a consequence of high level strategic and executive level input into the design of the data CONTENT ndash taxonomies designed to catalogue every conceivably relevant classification ahead of time

High value intelligent c

ontent desig

n

94

Some SMALL things YOU can doTo make your ERP work better for you TOMORROW

1 Repopulate key standard attribute tables

2 Create new custom attribute tables

95

Repopulate key standard attribute tables

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

Drastically im

prove the content o

f some

key tables s

uch as Credit N

ote Reasons

Product Ite

m Class etc

96

Develop lists

1 One to ten people in a room with a projector

2 Brainstorm all possible content for the list ndash capture on screen

3 Each summarize to between five and ten headings

4 Type all the lists in

5 Combine them into between five and ten groups

6 Give each group a heading

7 Lift out sub-categories

8 Code ndash remember indents trailing periods capitalization

9 Check impacts

10Implement

97

Develop lists 2

1 Quality of list is dependent on quality of input

2 Want lists to be complete comprehensive and well designed

3 Design compromises will be with you for ever

4 Document

5 Train

6 Utilize

98

Develop lists 3

1 Develop Hierarchy

a) Hierarchy of descriptions ndash indent each level by one character position

b) HEADINGS IN CAPITAL LETTERS

c) Posting level items in Proper Case

d) Abbreviate as necessary

2 Code

a) Mirror indents with trailing periods

b) Gap code

c) Mnemonic Alpha preferred else Alpha Numeric else Numeric

d) 1 to 4 character segments separated by ldquo-rdquo

99

Create new custom attribute tables

Add user defined attri

bute fields anywhere

where they m

ake sense ndash P

roducts

Debtors (Custo

mers) e

tc

100

Develop attributes

1 One to ten people in a room with a projector

2 Brainstorm all possible attributes for management information

3 If in doubt add

4 Structure and Code as before

5 Capture sheets

6 Train staff to classify and add

7 Reports

8 Identify clever functionality that can work with attributes add where cost effective

9 Harvest information

101

Unlocking the full potential

1 Progressively improve classifications and add attributes

2 Progressively develop reports analysis and custom functionality

3 Advance to more complex and inter-related lists

a) Product Item Material Class Group is the largest list that you might apply this approach to

b) Major Master Lists like Chart of Accounts and Product Catalogue Master might be done in increments ONCE you have experience with this approach

c) Other Master Lists like Debtors and Creditors Masters could be restructured in time

4 Eventually you might find you have effectively re-implemented

102

10 things to look out for

1 Ambiguous names incorrect postings ndash ANSWER ndash change the name so that it is unambiguous ndash eg Factory -- Operating Cost and Factory ndash Asset

2 Jumbled accounts and other lists ndash ANSWER ndashnew sub-structure

3 Large number of dissimilar transactions in one account having to unscramble in Excel ndash ANSWER ndash create a block of well thought out accounts to replace the single account

4 Overlapping or duplicate entries ndash eg same Tyres in different places ndash ANSWER ndash close duplicates only one set of entries ndash may close both and open a new set of well-structured entries

5 Answers to ldquocommon senserdquo questions take ages to obtain ndash lots of analysis in Excel or custom software that keeps changing ndash check if all the common sense attributes are on the master record and add as necessary ndash as many as possible ndash once you start adding do the lot

103

10 things to look out for

6 Evaluate all manual spreadsheet and custom applications and determine where these are a response to inexact or sloppy configuration and progressively adjust or eliminate

7 Develop a comprehensive awareness of the need for accurate data train personnel in terms of neatness accuracy spelling capitalization accuracy of allocation etc

8 Develop soft-issue metrics ndash customer satisfaction employee satisfaction etc

9 Harmonize critical elements of information classification ndash Accounts Assets People Products ndash across all modules and all systems ndash develop an integrated environment especially between the ERP and the Operational Systems

10Balance the decision support load between modules ndash move the detail out of the General Ledger ndash 5 to 10 Asset Categories People Categories Inventory Categories etc

104

Summing up

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Some items require a very small investment ndash an ART and a science

5 A significant opportunity to get more out of your current systems

Better DECISIONS

105

What is your single most important insight from this presentation

What is the single most practical action that you can take tomorrow to apply strategic (right thing essence thinking more effectively

JamesJamesARobertsoncom

Please write down

your thoughts

NOW

If you do not act within 48 hours you probably never will (Bill Gates)

Act TODAY

106

Assisting clients to thrive through the effective application of IT and ERP

QuestionsWe will email you my book and hand-outs of slides

Dr James Robertson PrEng ndash The ERP Doctor -- Mobile +44 (0) 77 6862 2875 +27 (0)83 251 6644wwwJames-A-Robertson-and-Associatescom

JamesJamesARobertsoncom

LinkedIn httpukLinkedIncominDrJamesARobertsonERPDoctor

JARampA are available to assist in applying these principles

  • Slide 1
  • Slide 2
  • Slide 3
  • A word of caution
  • Slide 5
  • This is NOT in a Text Book
  • Pulse measurement
  • Motivating quotes
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • The fundamental requirements for an ERP
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • A classic practical example NO Executive involvement
  • Top down (CEO led) versus bottom up design
  • Slide 25
  • Three alternative ERP value scenarios Unlocking the TRUE potent
  • Slide 27
  • What is strategy An executive responsibility
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
  • Slide 47
  • Slide 48
  • Slide 49
  • What is an ERP IBIS A filing cabinet
  • IBIS ndash what every company REALLY has
  • Slide 52
  • Case Study Strategic Engineered Precision Configuration WITH C
  • Slide 54
  • Slide 55
  • Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)
  • Define Strategic Engineered Precision Configuration
  • Slide 58
  • Slide 59
  • Slide 60
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Slide 66
  • Slide 67
  • Slide 68
  • Current Issues with the hellip Master
  • Current Issues with the hellip Master (2)
  • Current Issues with the hellip Master (3)
  • Slide 72
  • Slide 73
  • Slide 74
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Slide 83
  • Slide 84
  • Slide 85
  • Slide 86
  • Slide 87
  • Slide 88
  • Slide 89
  • Slide 90
  • Slide 91
  • Slide 92
  • Slide 93
  • Slide 94
  • Slide 95
  • Slide 96
  • Slide 97
  • Slide 98
  • Slide 99
  • Slide 100
  • Slide 101
  • Slide 102
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
Page 7: IBIS – The Strategic View of Business Information -- by Dr James A Robertson PrEng

7

Pulse measurement

bull A concise diagnostic investigation into why an ERP or other IT investment is NOT delivering what was promised

bull Prescription of what is required to solve the problems

bull Been doing them since 1990 ndash dozens and dozens

Process obsession is increasingly manifesting as a MAJOR cause of failures and sub-optimal

outcomes

In fact business process is close to irrelevant when it comes to designing HIGH VALUE ERP

solutions

Motivating quotes

bull ldquoJames you produce exceptional high value outcomes in ridiculously short time frames at ridiculously low costrdquo ndash Paul Leigh IT Director of the HSRC

bull ldquoJames you transformed what would have been a pedestrian poorly thought out system into an ERP that is already functional and will ultimately transform our analytics and IT offensive capabilities -- Robert Priebatsch Robert Priebatsch Chief Executive African Sales Company

bull ldquoJames you have provided some key pieces of my jigsaw puzzle now I understand why Business Systems Implementations are failingrdquo

bull ldquoJames we will have to find a consultant who understands ERPrdquo

bull All sorts of opposition

8

In fact hellip

Some very contradictory feedback

Engineers do NOT design bridges to stand up

>
>

They design bridges NOT to fall down

11

Make your ERP work for you

1 Most executives are FRUSTRATED

2 Why

3 What to do

4 What SMALL changes

5 Unlocking the full potential

Failures are increasingThe threat and therefore the opportunity is huge

Including clinical integration project

13

The fundamental requirements for an ERP

The answers to questions I have not yet thought to askEnable me to run the business MY wayAccurately model every aspect of my businessTotally integrated solutionEntirely reliable and dependableFundamentally support the essence of the business and how it thrives (strategy)Fully support my day to day operational functions

The subject of this presentation is a way in which these requirements can be met in the financial arena

Failures are increasingThe threat and therefore the opportunity is huge

Including clinical integration project

15

ldquo19 out of 20 ERP (integrated business information system) implementations do NOT deliver what was promisedrdquo

ERP an industry in crisisExecutive Opinion

16

Attendees of Gartners Business Intelligence Summit in London last month were not surprised to hear that most enterprises are still failing to use business intelligence (BI) strategically Gartners survey of over 1300 CIOs returned some unimpressive findings about the state of BI implementations Gartners vice president of research summed up the situation nicely by saying

ldquoMost organisations are not making better decisions than they did five years agordquo

An industry characterized by failureA strategic executive outcome

BUSINESS INTELLIGENCEArticle published in Computer Business Review Africa

One of the classic business problems of this age

We have spent a FORTUNE on this computer system and IT tell me it will

take two years and another few million to get what I want BUT the transactions are

being processed already

Some harsh facts

1 Seventy percent of IT investments fail TOTALLY

2 19 out of 20 ERP implementations ldquodo not deliver what was promisedldquo

3 Seventy percent of BPR investments fail

4 Ninety percent of strategic plans fail

ldquoThe next corporate disaster waiting to happenrdquo

Business system failure can trash your business

Professor Richard Nolan ndash Harvard University

Unlocking the TRUE potential of ERPvs The Factors Driving Mediocrity

1 DO NOT know it is possible2 Inappropriate Governance3 Operational investment focus4 No concept of how to deliver strategic advantage5 Lack of a holistic Integrated Business Information Systems (IBIS) view 6 Unaware of the CRITICAL role of the strategic solution architect7 The commercial model of implementation is diametrically opposed to a

high value outcome8 The average rate approach9 Process and as is obsession10Technobabble11Sloppy configuration12Confusion regarding valid customization13Lack of awareness of the benefits of strategic customization14Sloppy CONTRACTS with no accountability15Unconscious incompetence is EVERYWHERE

What is NOT an engineering approach

The engineering approach

A classic practical exampleNO Executive involvement

bull CEO of very big listed corporation in Johannesburg

bull With very big installation

bull Of very big brand ERP

bull Used in advertising

bull ldquoAt the executive level I would rate my systems at 110rdquo

bull ldquoAt the operational level I would rate my systems at 710rdquo

23

110

710BUT even that is being done

with smoke and mirrors

Top down (CEO led)versus bottom up design

24

Top Down ndash Strategy Focused

Bottom Up ndash Process Focused

25

There IS great opportunityERP can and should add value

26

Three alternative ERP value scenarios Unlocking the TRUE potential of ERP IBIS 100 1000 x the norm

1000

1 Current industry norm for process

based ldquoBest Practicerdquo

0

10X 001

100

0

2 Strategic precision

configuration with CEO Executive Custody

X 1

XXX 10

0

3 Strategic customizationWith CEO Custody

This is the ONLY valid scenario but it seldom

occurs

Relative strategic value measured in terms of business competitiveness growth and

profitability

27

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

28

What is strategyAn executive responsibility

Thrive

Strategy ndash Doing the right things

Tact

ics

ndash D

oin

g t

hin

gs

right

SurviveDie slowly

Die fast

Professor Malcolm McDonald

The time dependency of strategy

Professor Malcolm McDonald -- httpwwwmalcolm-mcdonaldcom

The time dependency of strategy

Professor Malcolm McDonald -- httpwwwmalcolm-mcdonaldcom

The time dependency of strategy

Professor Malcolm McDonald

The time dependency of strategyfrom good to GREAT

Analysis of the strategic environmentThe CEO owns this view

34

What IS Strategy

The Essence of WHY the Organization exists and HOW it THRIVES

1 Virtually NEVER changes

2 Intuited

3 Discovered NOT invented

35

Determining the ESSENCE of the business and how it thrives

1 Experienced strategic facilitator

2 Interview each executive one on one starting with the CEO

3 ldquoPlease will you tell me the essence of your business and how it thrives ndash what differentiates you from your competitionrdquo

4 Listen carefully

5 Take lots of notes

6 After completing the interviews synthesize ALL the views to arrive at a SINGLE SENTENCE amplified as necessary with further detail

7 If an executive differs with the CEO then unless the CEO has just arrived the CEOrsquos view must prevail particularly if the CEO is the founder or has been there for many years

8 New executives can be FAR off the mark

36

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

37

There IS great opportunityERP can and should add value

38

Key principles of executive level strategic decision making

1 85 of the basis of executive decision making is soft and tacit information

2 Skim ndash headlines

3 Maximum focus at the start of a report ndash the first page

4 8020 ndash Pareto ndash the Critical Key issues

5 Fast

6 Decisive

7 Right more than wrong

8 High value

9 Intuitive

Critical principle ndash constraint and opportunity -- cognitive span

Drill downA function of the content

41

Personnel Strategically Aligned Key Performance Indicators (KPIrsquos)

Tell me how you want me to behave and I will tell you HOW to measure me

Tell me how you are going to measure me and I will tell you how I am going to behave

Turn it around

Some key considerations with regard to decision making

43

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

Pulse Measurement

1 Concise diagnostic intervention ndash 1 to 10 days

2 Starts with executive interviews ndash understand the Essence of the Business and how it Thrives and Critical Concerns

3 Drill down to systems

4 +- 7 bullet point findings weighted

5 +- 7 recommended actions weighted

6 Findings frequently so obvious and so practical client can continue unaided

7 Strategic advisory and or project leadership to implement recommendations

Analysis of consolidated findings

httpswwwdropboxcomshvfkrz5p5yliwwaryV7SrD6kSh

46

30

1916

14

126 3

1 Mythology hype amp tradition -- 30

2 Lack of executive custody inap-propriate governance and policies -- 19

3 Lack of strategic architecture alignment etc -- 16

4 Lack of data engineering and poor configuration -- 14

5 Soft issues and change impacts -- 12

6 Lack of an engineering approach lack of precision etc -- 6

7 Technology issues -- 3

Factors causing ERP failure

47

22

20

19

17

14

6 2

1Executive custody strategic solution architect accountability -- 22

2 Effective change facilitation -- 20

3 Strategic architecture alignment etc -- 19

4 Data engineering and configuration -- 17

5 Engineering approach design against failure precision etc -- 14

6 Business integration training processes CBT --6

7 Technology -- 2

Factors for ERP reimplementation success

The value of technology is determined by the person using the technology

49

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

bull ldquoEnterprise Resource Planningrdquo = ERP Systemsbull or bull Integrated Business Information Systemsrdquo = IBIS

bull = ALL the information ldquorepositoriesrdquobull = databasesbull = tablesbull = listsbull = filing drawers folders

bull real world items that require description and managementbull

bull + the numerical computations workflow and other activities that are executed with the numbers (and text) stored in these repositories

bull ALL of which can be done by human beings -- including making a messbull

What is an ERP IBISA filing cabinet

51

IBIS ndash what every company REALLY has

Etc etc etc

Custom-ization

In-house custom development

Industry specific package

Brandname ERP = FRED

Spreadsheets

Data warehouse and BI

52

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

53

bull Stalled ERP implementation

bull CEO bought into ldquoERP as a strategic resourcerdquo based on my approach

bull Highly structured strategic Product Class taxonomy

bull Clever software to add products and maintain high quality master data

bull Projects module

bull Brand Management expense taxonomy

bull Clever software to create a project for every brand line with these expense heads

bull Direct integration with General Ledger

bull Comprehensive Brand Project Management and reporting to Principals in Europe

bull New account increased turnover significantly because could do something competitors could NOT do

Dramatic improvements in competitiveness growth and profitability are the ONLY valid arbiters of the success of an ERP implementation or a strategic plan

Case Study Strategic Engineered Precision Configuration WITH Clever Customization to support the ESSENCE

Data engineering

Data engineering principlesCase study

1 ERP Dramatic increase in management information

2 Reduction in head count

3 Dramatic reduction in audit time and cost

4 Unqualified balance sheet first time in 15 years

5 Presented with the client at a public conference

1 Strategic ndash Essence of the Business and how it thrives

2 Engineered ndash rigorous systematic comprehensively tried and tested methods standard conventions expert practitioners etc

3 Precision ndash exact carefully design meticulously fashioned

4 Taxonomies ndash hierarchical information classifications ordering and organizing business information

5 Coupled to precision code schemes which adhere to a number of very specific coding rules and conventions

6 A total solution

Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)

57

Define Strategic Engineered Precision Configuration

bull Configuring the ERP so that it PRECISELY models the real worldbull The goal is that any executive manager supervisor or operator

can look at the configuration and say ldquoYES this IS my businessrdquobull Founded on master data taxonomies ndash structured semantic

contentbull Coupled to custom business specific attributesbull Supplemented by highly structured record level configurationbull Supporting small pieces of clever custom development that add

huge value and create huge strategic and operational opportunities

An ERP is a huge precision data processing factory

Feed it precision data

58

Conventional taxonomy example

ANIMALSELEPHANTSRHINOCEROSDOGSCATS

LIONSLEOPARDSDOMESTIC CATS

Persian CatsDomestic Short Hair Catsetc

59

Taxonomy defined

1 Logical word (semantic structure)

2 Precision vocabulary of preferred terms

3 Conveys understanding between humans with relevant knowledge and experience

4 Once linked to a precision code scheme the most important communication mechanism between computers and people

5 An art and a science

6 Once it is right it is OBVIOUS

Taxonomy example

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

61

Taxonomy relevance

1 Essential to effective operational and strategic use of business software

2 Nearly ALL validation lists (drop down lists) chart of accounts etc

3 Large body of expertise ndash Botany Zoology military filing Library Science Information Management etc

4 Unknown to many (most) IT professionals and business people

62

A computer isAn adding machine calculator

011+1=101+1+1=111+1+1+1=100

Called a ldquobitrdquo

8 bits make a byte

2 bytes make an ASCII character

A= ldquo41rdquo hex

0 1

63

Coding taxonomies

1 Computers only understand binary

2 The code is a unique binary pattern that corresponds to the structured language taxonomy

3 The only way the computer will appear to be intelligent

4 Results in ldquointelligent datardquo

5 Standard conventions1 Indents and trailing periods

2 Capitalization

3 Other standards and conventions

64

Taxonomy examples

1 Some practical examples of how code schemes should look

2 Various small validation lists ndash some custom some standard

3 Various custom product attributes

4 Product classification ndash custom field

5 Machine vehicle operating costs and spares

6 Consolidation Charts of Accounts medium and large organizations

65

Example of custom data entry screenWith custom taxonomies

Custom code maintenance development for client specific taxonomy

Matching codes in unrelated module provide logical integration

Getting the software to do what it supposedly cannot do

Example of exceptionally BAD practice

500528 Waste Material Consumed500530 Loss from valuation of external materials500540 Loss from valuation of own materials500550 Losses - inventory variance -consignment

sale500560 Safety Clothing500565 Safety Equipment500570 Sand amp Stone500575 Scraper Rope500580 Scrapers500585 Services500590 Signs500595 Skips amp Cages500600 Finished Goods Inventory Offset500605 Smelting amp Refining500610 Production Order Settlement - Variance500615 Steel Other500620 Steel Sections500625 Steel Sheets amp Plates

Huge impact on integration reporting etc

Current Issues with the hellip Master

bull Unstructured

bull Lack of robust disciplined code management

bull Different blocks of codes for different divisions

bull Same item in more than one place

bull Different categories should be in distinctly separate logical blocks

Current Issues with the hellip Master

bull Equivalent descriptions different codes

bull Warehouse codes embedded in item codes

bull As many as twenty occurrences of the same physical

bull Makes operation and reporting inaccurate and difficult

NQR500 TRUCKISUZUNQR500OR HHOSES EXT OUTSIDE REPAIRS HYD HOSES EXTOR HHOSES INT OUTSIDE REPAIRS HYD HOSES INTOR WINDOWS EXT OUTSIDE REPAIRS - WINDOWS EXTOR WINDOWS INT OUTSIDE REPAIRS - WINDOWS INTOREP HYD HOSES OUTSIDE REPAIRS - HYD HOSESOREP WINDOWS OUTSIDE REPAIRS - WINDOWSOIL MAROPA 320 MAROPA 320 OILOIL01 AUTO TRANS FLUID (ATF)DBOIL01-R0303 AUTO TRANS FLUID (ATF)DBOIL01-R0304 AUTO TRANS FLUID (ATF)DBOIL01-R0305 AUTO TRANS FLUID (ATF)DBOIL01-R0306 AUTO TRANS FLUID (ATF)DBOIL01-R0307 AUTO TRANS FLUID (ATF)DB

ITEM CODE DESCRIPTION ITEM CODE DESCRIPTION100004200002 TYRE LOCK RING SFETY 25 175R25 XGC E3 TYRE MICHELIN 175R25 XGC E3100004203007 TYRE MC1800R25XHAD 2 19575R16C TYRE MICHELIN 19575R16C100004203008 TYRE MC175R25XMD2 2 225R25 YO TYRE TYRE 100004203018 TYRE BS265R25VLTSE4 235X25 FS TYRE 100004203019 TYRE BS205R25VLTSE4 255R25 FS TYRE 100004203020 TYRE BS1200R24M840 265R25 FS TYRE 100004203026 TYRE FS195R14 CV2000 265R25 GY TYRE 100004203030 TYRE NOK205R25 L3 LODER GRIP BS265R25VLTSE4 TYRE BRIDGESTONE BS265R25VLTS100004203032 TYRE TOY265-25G25L520PR MC205R25XADN1 TYRE MICHELIN MC205R25XADN1100004203036 TYRE TOY205R25E3 MC235R25XADN1 TYRE MICHELIN MC235R25XADN1100004203055 TYRE MC1200R24XZY MC235R25XMD22 TYRE MICHELIN MC235R25XMD22100004203062 TYRE BS265-25L5 MC265R25XADN1 TYRE MICHELIN MC265R25XADN1100004203063 TYRE DUN265-25L5 MC265R25XMD22 TYRE MICHELIN MC265R25XMD22100004203065 TYRE MC1800R25XKD S1800R25 TYRE 100004203067 TYRE GENERAL 265-25L5 40PLY S225R25 YO TY TYRE 100004203074 TYRE BS295R25VLTSZ S235X25 FS TYRE 100004203077 TYRE PRIMEX 235-25L5 SLICK S255R25 FS TYRE 103194203001 TYRE BF GOOD RICH 40070R20 S265R25 BS TYRE BRIDGESTONE 265R25 VLT801070704049 TYRE O-RING 325T S265R25 FS TYRE 801070704051 TYRE VALVE S265R25 GY TYRE 801070704052 TYRE VALVE CORE SRI0008 TYRE MICHELIN 295R25 XADN801070704053 TYRE HANLING FEE SERVICE FEE TYRE SERVICE FEE1200R24 XZY E2 TYRE MICHELIN 1200R24 XZY E2 SPUD TYRE SPUD

Current Issues with the hellip Master Multiple occurrences of the same

physical entity with different codes

Very different codes for broadly identical physical entities ndash tyres ndash locate in entirely different locations in the table

Precision ordered dataVersus hellip

73

Value versus precisionA critical consideration

Practical fundamental strategic taxonomy precision

Busi

ness

valu

e d

eliv

ere

d

100

100

The goal

Just about every implementation I have ever seen

Financial cubeEssence of integrationWell over 1000 hours RampD

Location

Fun

ctio

n

Accounts

Accounts -- fi

nancial

Assets

Prod

ucts

Peop

le

Pro

ject

s

etc

Cubic business modelA logical taxonomic construct

Every organization has a location logical dimension ndash where we do what we do

and a functional logical dimension ndash what we do

These can be plotted on a matrix of function versus location

This is fundamental to the design of a chart of accounts and all other logical components that define the business

There are multiple further dimensions including income expenditure personnel machines products etc

Each of these should be described by a fundamental precision strategic taxonomy

This model in the general ledger provides a critical elment of integration

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

1 Broad concept been known to me for over twenty years

2 I have done some elements semi-manually

3 For years I thought everyone could understand this and do it

4 Never seen anything like it

5 Extremely powerful tool

The true value

1 Exceptionally high quality financial data

2 Extremely easy to access and analyze

3 Facilitate greatly improved high value executive level strategic decision making ndash the decisions to thrive

4 Properly used WILL lead to greatly improved competitiveness and profitability

5 This will enhance profitable growth

6 Every organization needs this

7 The current ERP market is estimated at US$56 billion

8 We can easily capture at least 1 of this over the next ten years ndash this is THE way of the future

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

1 Taxonomy approach immediately engages with executives to specify high level configuration focused on the essence of the business ndash focus on better decision making NOT process ndash strategic executive level facilitation ndash excellent executive engagement and custody

2 Fundamental focus on better strategic (thrive) decisions at executive and operational level ndash put the essence (strategy) of the business in the face of staff at all levels constantly

3 Design geared to answering the questions you have not yet thought to ask ndash no need for lengthy business requirements workshops

4 Orders of magnitude improvement in system strategic support value delivery ndash basis for enabling executives and managers to make much better decisions IF they do the work to interpret and act on the information

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

5 Move away from expensive resources constantly maintaining simple reports to developing sophisticated models that support high value understanding analysis and decision making

6 Major improvements in quality of master data and ease of master data maintenance

7 Systems easier and more efficient to use at a transaction level frequently results in productivity gains and head count reductions reduction in audit fees etc

8 Do things the software vendor does not think are possible and that may create substantial strategic value opportunities

9 Establish a culture of data precision in fact a whole culture relating to the way you run your systems

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

1 Strategic (thrive) decision support ndash psychology of decision making ndash strategic elements at top of list comply with cognitive span equals seven plus or minus two items at any level of hierarchy

2 Every validation list custom validation lists fully describe entities the way the business and executives think about them

3 Fundamental first principles strategic design with finely granular highly structured hierarchically presented content

4 Ease of reading and navigation ndash trailing periods indents capitalization precision language ndash semantic structure ndash JARampA originated standards and conventions

5 Ease of reporting ndash range coding ndash ease of report maintenance ndash context for precision configuration ndash ease and quality of master data maintenance

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

6 Creative strategic use of unrelated modules to work together and limited scope creative strategic custom development ndash the impossible achieved affordably

7 Cubic business model ndash a powerful logical ldquoactivity basedrdquo management model in the General Ledger ndash powerful strategic decision support benefits with major positive governance impacts and reduced audit fees ndash JARampA have custom developed software to assist with this

8 Lower long term system operating costs coupled with ORDERS OF MAGNITUDE IMPROVEMENT in effectiveness efficiency and decision support ndash better thrive (profitable growth decisions) ndash where the REAL value lies ndash answer the questions we have not yet thought of

85

e

Summing up ndash the JARampA Approach to Creating Competitive Advantage

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Requires a significant investment

5 An ART and a science

6 Vital to unlocking the true value of any Business Information System Investment

7 An opportunity for dramatic gearing of any investment

Better DECISIONS

87

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

7 Ten things to enhance your current systems

88

What can be done

1 Buy a new ERP ndash expensive high risk

2 Re-implement your current ERP ndash not quite as expensive

3 Comprehensive Data Warehouse with Precision Taxonomies ndash not nearly as expensive or high risk but still costly

4 Anything else -- SMALL changes

What is an ERPREALLY

A huge precision data processing factory that SHOULD be fed precision data in order to produce precision

results (the factory CAN be OLD)

What is an ERPRefurbish

vs Deleting a building

>
>

1 Software settings

2 Cubic Business Modeltrade in the General Ledger

3 Asset classification

4 Product Material Item classification catalogue

5 Classification of Personnel

6 Other specific classifications

7 Unique attributes on Products and other classification master data

8 General record level attribute settings

9 Other configuration settings

Components of Precision Configuration

93

How is value created

Value is created by business actions that deliver on the essence of why the organization exists and how it thrives

Value manifests through increased profitability growth acquisitions job satisfaction fulfilment of the strategic vision

The consequence of intuitive intelligent informed leadership business decisions ndash thrive decisions

Such decisions are facilitated accelerated and enhanced through access to more intelligent meaningful and relevant information

Answers to the questions I have not yet thought to ask

Such ldquointelligent informationrdquo is assembled as a consequence of high level strategic and executive level input into the design of the data CONTENT ndash taxonomies designed to catalogue every conceivably relevant classification ahead of time

High value intelligent c

ontent desig

n

94

Some SMALL things YOU can doTo make your ERP work better for you TOMORROW

1 Repopulate key standard attribute tables

2 Create new custom attribute tables

95

Repopulate key standard attribute tables

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

Drastically im

prove the content o

f some

key tables s

uch as Credit N

ote Reasons

Product Ite

m Class etc

96

Develop lists

1 One to ten people in a room with a projector

2 Brainstorm all possible content for the list ndash capture on screen

3 Each summarize to between five and ten headings

4 Type all the lists in

5 Combine them into between five and ten groups

6 Give each group a heading

7 Lift out sub-categories

8 Code ndash remember indents trailing periods capitalization

9 Check impacts

10Implement

97

Develop lists 2

1 Quality of list is dependent on quality of input

2 Want lists to be complete comprehensive and well designed

3 Design compromises will be with you for ever

4 Document

5 Train

6 Utilize

98

Develop lists 3

1 Develop Hierarchy

a) Hierarchy of descriptions ndash indent each level by one character position

b) HEADINGS IN CAPITAL LETTERS

c) Posting level items in Proper Case

d) Abbreviate as necessary

2 Code

a) Mirror indents with trailing periods

b) Gap code

c) Mnemonic Alpha preferred else Alpha Numeric else Numeric

d) 1 to 4 character segments separated by ldquo-rdquo

99

Create new custom attribute tables

Add user defined attri

bute fields anywhere

where they m

ake sense ndash P

roducts

Debtors (Custo

mers) e

tc

100

Develop attributes

1 One to ten people in a room with a projector

2 Brainstorm all possible attributes for management information

3 If in doubt add

4 Structure and Code as before

5 Capture sheets

6 Train staff to classify and add

7 Reports

8 Identify clever functionality that can work with attributes add where cost effective

9 Harvest information

101

Unlocking the full potential

1 Progressively improve classifications and add attributes

2 Progressively develop reports analysis and custom functionality

3 Advance to more complex and inter-related lists

a) Product Item Material Class Group is the largest list that you might apply this approach to

b) Major Master Lists like Chart of Accounts and Product Catalogue Master might be done in increments ONCE you have experience with this approach

c) Other Master Lists like Debtors and Creditors Masters could be restructured in time

4 Eventually you might find you have effectively re-implemented

102

10 things to look out for

1 Ambiguous names incorrect postings ndash ANSWER ndash change the name so that it is unambiguous ndash eg Factory -- Operating Cost and Factory ndash Asset

2 Jumbled accounts and other lists ndash ANSWER ndashnew sub-structure

3 Large number of dissimilar transactions in one account having to unscramble in Excel ndash ANSWER ndash create a block of well thought out accounts to replace the single account

4 Overlapping or duplicate entries ndash eg same Tyres in different places ndash ANSWER ndash close duplicates only one set of entries ndash may close both and open a new set of well-structured entries

5 Answers to ldquocommon senserdquo questions take ages to obtain ndash lots of analysis in Excel or custom software that keeps changing ndash check if all the common sense attributes are on the master record and add as necessary ndash as many as possible ndash once you start adding do the lot

103

10 things to look out for

6 Evaluate all manual spreadsheet and custom applications and determine where these are a response to inexact or sloppy configuration and progressively adjust or eliminate

7 Develop a comprehensive awareness of the need for accurate data train personnel in terms of neatness accuracy spelling capitalization accuracy of allocation etc

8 Develop soft-issue metrics ndash customer satisfaction employee satisfaction etc

9 Harmonize critical elements of information classification ndash Accounts Assets People Products ndash across all modules and all systems ndash develop an integrated environment especially between the ERP and the Operational Systems

10Balance the decision support load between modules ndash move the detail out of the General Ledger ndash 5 to 10 Asset Categories People Categories Inventory Categories etc

104

Summing up

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Some items require a very small investment ndash an ART and a science

5 A significant opportunity to get more out of your current systems

Better DECISIONS

105

What is your single most important insight from this presentation

What is the single most practical action that you can take tomorrow to apply strategic (right thing essence thinking more effectively

JamesJamesARobertsoncom

Please write down

your thoughts

NOW

If you do not act within 48 hours you probably never will (Bill Gates)

Act TODAY

106

Assisting clients to thrive through the effective application of IT and ERP

QuestionsWe will email you my book and hand-outs of slides

Dr James Robertson PrEng ndash The ERP Doctor -- Mobile +44 (0) 77 6862 2875 +27 (0)83 251 6644wwwJames-A-Robertson-and-Associatescom

JamesJamesARobertsoncom

LinkedIn httpukLinkedIncominDrJamesARobertsonERPDoctor

JARampA are available to assist in applying these principles

  • Slide 1
  • Slide 2
  • Slide 3
  • A word of caution
  • Slide 5
  • This is NOT in a Text Book
  • Pulse measurement
  • Motivating quotes
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • The fundamental requirements for an ERP
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • A classic practical example NO Executive involvement
  • Top down (CEO led) versus bottom up design
  • Slide 25
  • Three alternative ERP value scenarios Unlocking the TRUE potent
  • Slide 27
  • What is strategy An executive responsibility
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
  • Slide 47
  • Slide 48
  • Slide 49
  • What is an ERP IBIS A filing cabinet
  • IBIS ndash what every company REALLY has
  • Slide 52
  • Case Study Strategic Engineered Precision Configuration WITH C
  • Slide 54
  • Slide 55
  • Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)
  • Define Strategic Engineered Precision Configuration
  • Slide 58
  • Slide 59
  • Slide 60
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Slide 66
  • Slide 67
  • Slide 68
  • Current Issues with the hellip Master
  • Current Issues with the hellip Master (2)
  • Current Issues with the hellip Master (3)
  • Slide 72
  • Slide 73
  • Slide 74
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Slide 83
  • Slide 84
  • Slide 85
  • Slide 86
  • Slide 87
  • Slide 88
  • Slide 89
  • Slide 90
  • Slide 91
  • Slide 92
  • Slide 93
  • Slide 94
  • Slide 95
  • Slide 96
  • Slide 97
  • Slide 98
  • Slide 99
  • Slide 100
  • Slide 101
  • Slide 102
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
Page 8: IBIS – The Strategic View of Business Information -- by Dr James A Robertson PrEng

Motivating quotes

bull ldquoJames you produce exceptional high value outcomes in ridiculously short time frames at ridiculously low costrdquo ndash Paul Leigh IT Director of the HSRC

bull ldquoJames you transformed what would have been a pedestrian poorly thought out system into an ERP that is already functional and will ultimately transform our analytics and IT offensive capabilities -- Robert Priebatsch Robert Priebatsch Chief Executive African Sales Company

bull ldquoJames you have provided some key pieces of my jigsaw puzzle now I understand why Business Systems Implementations are failingrdquo

bull ldquoJames we will have to find a consultant who understands ERPrdquo

bull All sorts of opposition

8

In fact hellip

Some very contradictory feedback

Engineers do NOT design bridges to stand up

>
>

They design bridges NOT to fall down

11

Make your ERP work for you

1 Most executives are FRUSTRATED

2 Why

3 What to do

4 What SMALL changes

5 Unlocking the full potential

Failures are increasingThe threat and therefore the opportunity is huge

Including clinical integration project

13

The fundamental requirements for an ERP

The answers to questions I have not yet thought to askEnable me to run the business MY wayAccurately model every aspect of my businessTotally integrated solutionEntirely reliable and dependableFundamentally support the essence of the business and how it thrives (strategy)Fully support my day to day operational functions

The subject of this presentation is a way in which these requirements can be met in the financial arena

Failures are increasingThe threat and therefore the opportunity is huge

Including clinical integration project

15

ldquo19 out of 20 ERP (integrated business information system) implementations do NOT deliver what was promisedrdquo

ERP an industry in crisisExecutive Opinion

16

Attendees of Gartners Business Intelligence Summit in London last month were not surprised to hear that most enterprises are still failing to use business intelligence (BI) strategically Gartners survey of over 1300 CIOs returned some unimpressive findings about the state of BI implementations Gartners vice president of research summed up the situation nicely by saying

ldquoMost organisations are not making better decisions than they did five years agordquo

An industry characterized by failureA strategic executive outcome

BUSINESS INTELLIGENCEArticle published in Computer Business Review Africa

One of the classic business problems of this age

We have spent a FORTUNE on this computer system and IT tell me it will

take two years and another few million to get what I want BUT the transactions are

being processed already

Some harsh facts

1 Seventy percent of IT investments fail TOTALLY

2 19 out of 20 ERP implementations ldquodo not deliver what was promisedldquo

3 Seventy percent of BPR investments fail

4 Ninety percent of strategic plans fail

ldquoThe next corporate disaster waiting to happenrdquo

Business system failure can trash your business

Professor Richard Nolan ndash Harvard University

Unlocking the TRUE potential of ERPvs The Factors Driving Mediocrity

1 DO NOT know it is possible2 Inappropriate Governance3 Operational investment focus4 No concept of how to deliver strategic advantage5 Lack of a holistic Integrated Business Information Systems (IBIS) view 6 Unaware of the CRITICAL role of the strategic solution architect7 The commercial model of implementation is diametrically opposed to a

high value outcome8 The average rate approach9 Process and as is obsession10Technobabble11Sloppy configuration12Confusion regarding valid customization13Lack of awareness of the benefits of strategic customization14Sloppy CONTRACTS with no accountability15Unconscious incompetence is EVERYWHERE

What is NOT an engineering approach

The engineering approach

A classic practical exampleNO Executive involvement

bull CEO of very big listed corporation in Johannesburg

bull With very big installation

bull Of very big brand ERP

bull Used in advertising

bull ldquoAt the executive level I would rate my systems at 110rdquo

bull ldquoAt the operational level I would rate my systems at 710rdquo

23

110

710BUT even that is being done

with smoke and mirrors

Top down (CEO led)versus bottom up design

24

Top Down ndash Strategy Focused

Bottom Up ndash Process Focused

25

There IS great opportunityERP can and should add value

26

Three alternative ERP value scenarios Unlocking the TRUE potential of ERP IBIS 100 1000 x the norm

1000

1 Current industry norm for process

based ldquoBest Practicerdquo

0

10X 001

100

0

2 Strategic precision

configuration with CEO Executive Custody

X 1

XXX 10

0

3 Strategic customizationWith CEO Custody

This is the ONLY valid scenario but it seldom

occurs

Relative strategic value measured in terms of business competitiveness growth and

profitability

27

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

28

What is strategyAn executive responsibility

Thrive

Strategy ndash Doing the right things

Tact

ics

ndash D

oin

g t

hin

gs

right

SurviveDie slowly

Die fast

Professor Malcolm McDonald

The time dependency of strategy

Professor Malcolm McDonald -- httpwwwmalcolm-mcdonaldcom

The time dependency of strategy

Professor Malcolm McDonald -- httpwwwmalcolm-mcdonaldcom

The time dependency of strategy

Professor Malcolm McDonald

The time dependency of strategyfrom good to GREAT

Analysis of the strategic environmentThe CEO owns this view

34

What IS Strategy

The Essence of WHY the Organization exists and HOW it THRIVES

1 Virtually NEVER changes

2 Intuited

3 Discovered NOT invented

35

Determining the ESSENCE of the business and how it thrives

1 Experienced strategic facilitator

2 Interview each executive one on one starting with the CEO

3 ldquoPlease will you tell me the essence of your business and how it thrives ndash what differentiates you from your competitionrdquo

4 Listen carefully

5 Take lots of notes

6 After completing the interviews synthesize ALL the views to arrive at a SINGLE SENTENCE amplified as necessary with further detail

7 If an executive differs with the CEO then unless the CEO has just arrived the CEOrsquos view must prevail particularly if the CEO is the founder or has been there for many years

8 New executives can be FAR off the mark

36

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

37

There IS great opportunityERP can and should add value

38

Key principles of executive level strategic decision making

1 85 of the basis of executive decision making is soft and tacit information

2 Skim ndash headlines

3 Maximum focus at the start of a report ndash the first page

4 8020 ndash Pareto ndash the Critical Key issues

5 Fast

6 Decisive

7 Right more than wrong

8 High value

9 Intuitive

Critical principle ndash constraint and opportunity -- cognitive span

Drill downA function of the content

41

Personnel Strategically Aligned Key Performance Indicators (KPIrsquos)

Tell me how you want me to behave and I will tell you HOW to measure me

Tell me how you are going to measure me and I will tell you how I am going to behave

Turn it around

Some key considerations with regard to decision making

43

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

Pulse Measurement

1 Concise diagnostic intervention ndash 1 to 10 days

2 Starts with executive interviews ndash understand the Essence of the Business and how it Thrives and Critical Concerns

3 Drill down to systems

4 +- 7 bullet point findings weighted

5 +- 7 recommended actions weighted

6 Findings frequently so obvious and so practical client can continue unaided

7 Strategic advisory and or project leadership to implement recommendations

Analysis of consolidated findings

httpswwwdropboxcomshvfkrz5p5yliwwaryV7SrD6kSh

46

30

1916

14

126 3

1 Mythology hype amp tradition -- 30

2 Lack of executive custody inap-propriate governance and policies -- 19

3 Lack of strategic architecture alignment etc -- 16

4 Lack of data engineering and poor configuration -- 14

5 Soft issues and change impacts -- 12

6 Lack of an engineering approach lack of precision etc -- 6

7 Technology issues -- 3

Factors causing ERP failure

47

22

20

19

17

14

6 2

1Executive custody strategic solution architect accountability -- 22

2 Effective change facilitation -- 20

3 Strategic architecture alignment etc -- 19

4 Data engineering and configuration -- 17

5 Engineering approach design against failure precision etc -- 14

6 Business integration training processes CBT --6

7 Technology -- 2

Factors for ERP reimplementation success

The value of technology is determined by the person using the technology

49

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

bull ldquoEnterprise Resource Planningrdquo = ERP Systemsbull or bull Integrated Business Information Systemsrdquo = IBIS

bull = ALL the information ldquorepositoriesrdquobull = databasesbull = tablesbull = listsbull = filing drawers folders

bull real world items that require description and managementbull

bull + the numerical computations workflow and other activities that are executed with the numbers (and text) stored in these repositories

bull ALL of which can be done by human beings -- including making a messbull

What is an ERP IBISA filing cabinet

51

IBIS ndash what every company REALLY has

Etc etc etc

Custom-ization

In-house custom development

Industry specific package

Brandname ERP = FRED

Spreadsheets

Data warehouse and BI

52

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

53

bull Stalled ERP implementation

bull CEO bought into ldquoERP as a strategic resourcerdquo based on my approach

bull Highly structured strategic Product Class taxonomy

bull Clever software to add products and maintain high quality master data

bull Projects module

bull Brand Management expense taxonomy

bull Clever software to create a project for every brand line with these expense heads

bull Direct integration with General Ledger

bull Comprehensive Brand Project Management and reporting to Principals in Europe

bull New account increased turnover significantly because could do something competitors could NOT do

Dramatic improvements in competitiveness growth and profitability are the ONLY valid arbiters of the success of an ERP implementation or a strategic plan

Case Study Strategic Engineered Precision Configuration WITH Clever Customization to support the ESSENCE

Data engineering

Data engineering principlesCase study

1 ERP Dramatic increase in management information

2 Reduction in head count

3 Dramatic reduction in audit time and cost

4 Unqualified balance sheet first time in 15 years

5 Presented with the client at a public conference

1 Strategic ndash Essence of the Business and how it thrives

2 Engineered ndash rigorous systematic comprehensively tried and tested methods standard conventions expert practitioners etc

3 Precision ndash exact carefully design meticulously fashioned

4 Taxonomies ndash hierarchical information classifications ordering and organizing business information

5 Coupled to precision code schemes which adhere to a number of very specific coding rules and conventions

6 A total solution

Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)

57

Define Strategic Engineered Precision Configuration

bull Configuring the ERP so that it PRECISELY models the real worldbull The goal is that any executive manager supervisor or operator

can look at the configuration and say ldquoYES this IS my businessrdquobull Founded on master data taxonomies ndash structured semantic

contentbull Coupled to custom business specific attributesbull Supplemented by highly structured record level configurationbull Supporting small pieces of clever custom development that add

huge value and create huge strategic and operational opportunities

An ERP is a huge precision data processing factory

Feed it precision data

58

Conventional taxonomy example

ANIMALSELEPHANTSRHINOCEROSDOGSCATS

LIONSLEOPARDSDOMESTIC CATS

Persian CatsDomestic Short Hair Catsetc

59

Taxonomy defined

1 Logical word (semantic structure)

2 Precision vocabulary of preferred terms

3 Conveys understanding between humans with relevant knowledge and experience

4 Once linked to a precision code scheme the most important communication mechanism between computers and people

5 An art and a science

6 Once it is right it is OBVIOUS

Taxonomy example

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

61

Taxonomy relevance

1 Essential to effective operational and strategic use of business software

2 Nearly ALL validation lists (drop down lists) chart of accounts etc

3 Large body of expertise ndash Botany Zoology military filing Library Science Information Management etc

4 Unknown to many (most) IT professionals and business people

62

A computer isAn adding machine calculator

011+1=101+1+1=111+1+1+1=100

Called a ldquobitrdquo

8 bits make a byte

2 bytes make an ASCII character

A= ldquo41rdquo hex

0 1

63

Coding taxonomies

1 Computers only understand binary

2 The code is a unique binary pattern that corresponds to the structured language taxonomy

3 The only way the computer will appear to be intelligent

4 Results in ldquointelligent datardquo

5 Standard conventions1 Indents and trailing periods

2 Capitalization

3 Other standards and conventions

64

Taxonomy examples

1 Some practical examples of how code schemes should look

2 Various small validation lists ndash some custom some standard

3 Various custom product attributes

4 Product classification ndash custom field

5 Machine vehicle operating costs and spares

6 Consolidation Charts of Accounts medium and large organizations

65

Example of custom data entry screenWith custom taxonomies

Custom code maintenance development for client specific taxonomy

Matching codes in unrelated module provide logical integration

Getting the software to do what it supposedly cannot do

Example of exceptionally BAD practice

500528 Waste Material Consumed500530 Loss from valuation of external materials500540 Loss from valuation of own materials500550 Losses - inventory variance -consignment

sale500560 Safety Clothing500565 Safety Equipment500570 Sand amp Stone500575 Scraper Rope500580 Scrapers500585 Services500590 Signs500595 Skips amp Cages500600 Finished Goods Inventory Offset500605 Smelting amp Refining500610 Production Order Settlement - Variance500615 Steel Other500620 Steel Sections500625 Steel Sheets amp Plates

Huge impact on integration reporting etc

Current Issues with the hellip Master

bull Unstructured

bull Lack of robust disciplined code management

bull Different blocks of codes for different divisions

bull Same item in more than one place

bull Different categories should be in distinctly separate logical blocks

Current Issues with the hellip Master

bull Equivalent descriptions different codes

bull Warehouse codes embedded in item codes

bull As many as twenty occurrences of the same physical

bull Makes operation and reporting inaccurate and difficult

NQR500 TRUCKISUZUNQR500OR HHOSES EXT OUTSIDE REPAIRS HYD HOSES EXTOR HHOSES INT OUTSIDE REPAIRS HYD HOSES INTOR WINDOWS EXT OUTSIDE REPAIRS - WINDOWS EXTOR WINDOWS INT OUTSIDE REPAIRS - WINDOWS INTOREP HYD HOSES OUTSIDE REPAIRS - HYD HOSESOREP WINDOWS OUTSIDE REPAIRS - WINDOWSOIL MAROPA 320 MAROPA 320 OILOIL01 AUTO TRANS FLUID (ATF)DBOIL01-R0303 AUTO TRANS FLUID (ATF)DBOIL01-R0304 AUTO TRANS FLUID (ATF)DBOIL01-R0305 AUTO TRANS FLUID (ATF)DBOIL01-R0306 AUTO TRANS FLUID (ATF)DBOIL01-R0307 AUTO TRANS FLUID (ATF)DB

ITEM CODE DESCRIPTION ITEM CODE DESCRIPTION100004200002 TYRE LOCK RING SFETY 25 175R25 XGC E3 TYRE MICHELIN 175R25 XGC E3100004203007 TYRE MC1800R25XHAD 2 19575R16C TYRE MICHELIN 19575R16C100004203008 TYRE MC175R25XMD2 2 225R25 YO TYRE TYRE 100004203018 TYRE BS265R25VLTSE4 235X25 FS TYRE 100004203019 TYRE BS205R25VLTSE4 255R25 FS TYRE 100004203020 TYRE BS1200R24M840 265R25 FS TYRE 100004203026 TYRE FS195R14 CV2000 265R25 GY TYRE 100004203030 TYRE NOK205R25 L3 LODER GRIP BS265R25VLTSE4 TYRE BRIDGESTONE BS265R25VLTS100004203032 TYRE TOY265-25G25L520PR MC205R25XADN1 TYRE MICHELIN MC205R25XADN1100004203036 TYRE TOY205R25E3 MC235R25XADN1 TYRE MICHELIN MC235R25XADN1100004203055 TYRE MC1200R24XZY MC235R25XMD22 TYRE MICHELIN MC235R25XMD22100004203062 TYRE BS265-25L5 MC265R25XADN1 TYRE MICHELIN MC265R25XADN1100004203063 TYRE DUN265-25L5 MC265R25XMD22 TYRE MICHELIN MC265R25XMD22100004203065 TYRE MC1800R25XKD S1800R25 TYRE 100004203067 TYRE GENERAL 265-25L5 40PLY S225R25 YO TY TYRE 100004203074 TYRE BS295R25VLTSZ S235X25 FS TYRE 100004203077 TYRE PRIMEX 235-25L5 SLICK S255R25 FS TYRE 103194203001 TYRE BF GOOD RICH 40070R20 S265R25 BS TYRE BRIDGESTONE 265R25 VLT801070704049 TYRE O-RING 325T S265R25 FS TYRE 801070704051 TYRE VALVE S265R25 GY TYRE 801070704052 TYRE VALVE CORE SRI0008 TYRE MICHELIN 295R25 XADN801070704053 TYRE HANLING FEE SERVICE FEE TYRE SERVICE FEE1200R24 XZY E2 TYRE MICHELIN 1200R24 XZY E2 SPUD TYRE SPUD

Current Issues with the hellip Master Multiple occurrences of the same

physical entity with different codes

Very different codes for broadly identical physical entities ndash tyres ndash locate in entirely different locations in the table

Precision ordered dataVersus hellip

73

Value versus precisionA critical consideration

Practical fundamental strategic taxonomy precision

Busi

ness

valu

e d

eliv

ere

d

100

100

The goal

Just about every implementation I have ever seen

Financial cubeEssence of integrationWell over 1000 hours RampD

Location

Fun

ctio

n

Accounts

Accounts -- fi

nancial

Assets

Prod

ucts

Peop

le

Pro

ject

s

etc

Cubic business modelA logical taxonomic construct

Every organization has a location logical dimension ndash where we do what we do

and a functional logical dimension ndash what we do

These can be plotted on a matrix of function versus location

This is fundamental to the design of a chart of accounts and all other logical components that define the business

There are multiple further dimensions including income expenditure personnel machines products etc

Each of these should be described by a fundamental precision strategic taxonomy

This model in the general ledger provides a critical elment of integration

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

1 Broad concept been known to me for over twenty years

2 I have done some elements semi-manually

3 For years I thought everyone could understand this and do it

4 Never seen anything like it

5 Extremely powerful tool

The true value

1 Exceptionally high quality financial data

2 Extremely easy to access and analyze

3 Facilitate greatly improved high value executive level strategic decision making ndash the decisions to thrive

4 Properly used WILL lead to greatly improved competitiveness and profitability

5 This will enhance profitable growth

6 Every organization needs this

7 The current ERP market is estimated at US$56 billion

8 We can easily capture at least 1 of this over the next ten years ndash this is THE way of the future

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

1 Taxonomy approach immediately engages with executives to specify high level configuration focused on the essence of the business ndash focus on better decision making NOT process ndash strategic executive level facilitation ndash excellent executive engagement and custody

2 Fundamental focus on better strategic (thrive) decisions at executive and operational level ndash put the essence (strategy) of the business in the face of staff at all levels constantly

3 Design geared to answering the questions you have not yet thought to ask ndash no need for lengthy business requirements workshops

4 Orders of magnitude improvement in system strategic support value delivery ndash basis for enabling executives and managers to make much better decisions IF they do the work to interpret and act on the information

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

5 Move away from expensive resources constantly maintaining simple reports to developing sophisticated models that support high value understanding analysis and decision making

6 Major improvements in quality of master data and ease of master data maintenance

7 Systems easier and more efficient to use at a transaction level frequently results in productivity gains and head count reductions reduction in audit fees etc

8 Do things the software vendor does not think are possible and that may create substantial strategic value opportunities

9 Establish a culture of data precision in fact a whole culture relating to the way you run your systems

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

1 Strategic (thrive) decision support ndash psychology of decision making ndash strategic elements at top of list comply with cognitive span equals seven plus or minus two items at any level of hierarchy

2 Every validation list custom validation lists fully describe entities the way the business and executives think about them

3 Fundamental first principles strategic design with finely granular highly structured hierarchically presented content

4 Ease of reading and navigation ndash trailing periods indents capitalization precision language ndash semantic structure ndash JARampA originated standards and conventions

5 Ease of reporting ndash range coding ndash ease of report maintenance ndash context for precision configuration ndash ease and quality of master data maintenance

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

6 Creative strategic use of unrelated modules to work together and limited scope creative strategic custom development ndash the impossible achieved affordably

7 Cubic business model ndash a powerful logical ldquoactivity basedrdquo management model in the General Ledger ndash powerful strategic decision support benefits with major positive governance impacts and reduced audit fees ndash JARampA have custom developed software to assist with this

8 Lower long term system operating costs coupled with ORDERS OF MAGNITUDE IMPROVEMENT in effectiveness efficiency and decision support ndash better thrive (profitable growth decisions) ndash where the REAL value lies ndash answer the questions we have not yet thought of

85

e

Summing up ndash the JARampA Approach to Creating Competitive Advantage

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Requires a significant investment

5 An ART and a science

6 Vital to unlocking the true value of any Business Information System Investment

7 An opportunity for dramatic gearing of any investment

Better DECISIONS

87

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

7 Ten things to enhance your current systems

88

What can be done

1 Buy a new ERP ndash expensive high risk

2 Re-implement your current ERP ndash not quite as expensive

3 Comprehensive Data Warehouse with Precision Taxonomies ndash not nearly as expensive or high risk but still costly

4 Anything else -- SMALL changes

What is an ERPREALLY

A huge precision data processing factory that SHOULD be fed precision data in order to produce precision

results (the factory CAN be OLD)

What is an ERPRefurbish

vs Deleting a building

>
>

1 Software settings

2 Cubic Business Modeltrade in the General Ledger

3 Asset classification

4 Product Material Item classification catalogue

5 Classification of Personnel

6 Other specific classifications

7 Unique attributes on Products and other classification master data

8 General record level attribute settings

9 Other configuration settings

Components of Precision Configuration

93

How is value created

Value is created by business actions that deliver on the essence of why the organization exists and how it thrives

Value manifests through increased profitability growth acquisitions job satisfaction fulfilment of the strategic vision

The consequence of intuitive intelligent informed leadership business decisions ndash thrive decisions

Such decisions are facilitated accelerated and enhanced through access to more intelligent meaningful and relevant information

Answers to the questions I have not yet thought to ask

Such ldquointelligent informationrdquo is assembled as a consequence of high level strategic and executive level input into the design of the data CONTENT ndash taxonomies designed to catalogue every conceivably relevant classification ahead of time

High value intelligent c

ontent desig

n

94

Some SMALL things YOU can doTo make your ERP work better for you TOMORROW

1 Repopulate key standard attribute tables

2 Create new custom attribute tables

95

Repopulate key standard attribute tables

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

Drastically im

prove the content o

f some

key tables s

uch as Credit N

ote Reasons

Product Ite

m Class etc

96

Develop lists

1 One to ten people in a room with a projector

2 Brainstorm all possible content for the list ndash capture on screen

3 Each summarize to between five and ten headings

4 Type all the lists in

5 Combine them into between five and ten groups

6 Give each group a heading

7 Lift out sub-categories

8 Code ndash remember indents trailing periods capitalization

9 Check impacts

10Implement

97

Develop lists 2

1 Quality of list is dependent on quality of input

2 Want lists to be complete comprehensive and well designed

3 Design compromises will be with you for ever

4 Document

5 Train

6 Utilize

98

Develop lists 3

1 Develop Hierarchy

a) Hierarchy of descriptions ndash indent each level by one character position

b) HEADINGS IN CAPITAL LETTERS

c) Posting level items in Proper Case

d) Abbreviate as necessary

2 Code

a) Mirror indents with trailing periods

b) Gap code

c) Mnemonic Alpha preferred else Alpha Numeric else Numeric

d) 1 to 4 character segments separated by ldquo-rdquo

99

Create new custom attribute tables

Add user defined attri

bute fields anywhere

where they m

ake sense ndash P

roducts

Debtors (Custo

mers) e

tc

100

Develop attributes

1 One to ten people in a room with a projector

2 Brainstorm all possible attributes for management information

3 If in doubt add

4 Structure and Code as before

5 Capture sheets

6 Train staff to classify and add

7 Reports

8 Identify clever functionality that can work with attributes add where cost effective

9 Harvest information

101

Unlocking the full potential

1 Progressively improve classifications and add attributes

2 Progressively develop reports analysis and custom functionality

3 Advance to more complex and inter-related lists

a) Product Item Material Class Group is the largest list that you might apply this approach to

b) Major Master Lists like Chart of Accounts and Product Catalogue Master might be done in increments ONCE you have experience with this approach

c) Other Master Lists like Debtors and Creditors Masters could be restructured in time

4 Eventually you might find you have effectively re-implemented

102

10 things to look out for

1 Ambiguous names incorrect postings ndash ANSWER ndash change the name so that it is unambiguous ndash eg Factory -- Operating Cost and Factory ndash Asset

2 Jumbled accounts and other lists ndash ANSWER ndashnew sub-structure

3 Large number of dissimilar transactions in one account having to unscramble in Excel ndash ANSWER ndash create a block of well thought out accounts to replace the single account

4 Overlapping or duplicate entries ndash eg same Tyres in different places ndash ANSWER ndash close duplicates only one set of entries ndash may close both and open a new set of well-structured entries

5 Answers to ldquocommon senserdquo questions take ages to obtain ndash lots of analysis in Excel or custom software that keeps changing ndash check if all the common sense attributes are on the master record and add as necessary ndash as many as possible ndash once you start adding do the lot

103

10 things to look out for

6 Evaluate all manual spreadsheet and custom applications and determine where these are a response to inexact or sloppy configuration and progressively adjust or eliminate

7 Develop a comprehensive awareness of the need for accurate data train personnel in terms of neatness accuracy spelling capitalization accuracy of allocation etc

8 Develop soft-issue metrics ndash customer satisfaction employee satisfaction etc

9 Harmonize critical elements of information classification ndash Accounts Assets People Products ndash across all modules and all systems ndash develop an integrated environment especially between the ERP and the Operational Systems

10Balance the decision support load between modules ndash move the detail out of the General Ledger ndash 5 to 10 Asset Categories People Categories Inventory Categories etc

104

Summing up

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Some items require a very small investment ndash an ART and a science

5 A significant opportunity to get more out of your current systems

Better DECISIONS

105

What is your single most important insight from this presentation

What is the single most practical action that you can take tomorrow to apply strategic (right thing essence thinking more effectively

JamesJamesARobertsoncom

Please write down

your thoughts

NOW

If you do not act within 48 hours you probably never will (Bill Gates)

Act TODAY

106

Assisting clients to thrive through the effective application of IT and ERP

QuestionsWe will email you my book and hand-outs of slides

Dr James Robertson PrEng ndash The ERP Doctor -- Mobile +44 (0) 77 6862 2875 +27 (0)83 251 6644wwwJames-A-Robertson-and-Associatescom

JamesJamesARobertsoncom

LinkedIn httpukLinkedIncominDrJamesARobertsonERPDoctor

JARampA are available to assist in applying these principles

  • Slide 1
  • Slide 2
  • Slide 3
  • A word of caution
  • Slide 5
  • This is NOT in a Text Book
  • Pulse measurement
  • Motivating quotes
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • The fundamental requirements for an ERP
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • A classic practical example NO Executive involvement
  • Top down (CEO led) versus bottom up design
  • Slide 25
  • Three alternative ERP value scenarios Unlocking the TRUE potent
  • Slide 27
  • What is strategy An executive responsibility
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
  • Slide 47
  • Slide 48
  • Slide 49
  • What is an ERP IBIS A filing cabinet
  • IBIS ndash what every company REALLY has
  • Slide 52
  • Case Study Strategic Engineered Precision Configuration WITH C
  • Slide 54
  • Slide 55
  • Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)
  • Define Strategic Engineered Precision Configuration
  • Slide 58
  • Slide 59
  • Slide 60
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Slide 66
  • Slide 67
  • Slide 68
  • Current Issues with the hellip Master
  • Current Issues with the hellip Master (2)
  • Current Issues with the hellip Master (3)
  • Slide 72
  • Slide 73
  • Slide 74
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Slide 83
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  • Slide 85
  • Slide 86
  • Slide 87
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  • Slide 89
  • Slide 90
  • Slide 91
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  • Slide 93
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  • Slide 95
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  • Slide 97
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  • Slide 104
  • Slide 105
  • Slide 106
Page 9: IBIS – The Strategic View of Business Information -- by Dr James A Robertson PrEng

Engineers do NOT design bridges to stand up

>
>

They design bridges NOT to fall down

11

Make your ERP work for you

1 Most executives are FRUSTRATED

2 Why

3 What to do

4 What SMALL changes

5 Unlocking the full potential

Failures are increasingThe threat and therefore the opportunity is huge

Including clinical integration project

13

The fundamental requirements for an ERP

The answers to questions I have not yet thought to askEnable me to run the business MY wayAccurately model every aspect of my businessTotally integrated solutionEntirely reliable and dependableFundamentally support the essence of the business and how it thrives (strategy)Fully support my day to day operational functions

The subject of this presentation is a way in which these requirements can be met in the financial arena

Failures are increasingThe threat and therefore the opportunity is huge

Including clinical integration project

15

ldquo19 out of 20 ERP (integrated business information system) implementations do NOT deliver what was promisedrdquo

ERP an industry in crisisExecutive Opinion

16

Attendees of Gartners Business Intelligence Summit in London last month were not surprised to hear that most enterprises are still failing to use business intelligence (BI) strategically Gartners survey of over 1300 CIOs returned some unimpressive findings about the state of BI implementations Gartners vice president of research summed up the situation nicely by saying

ldquoMost organisations are not making better decisions than they did five years agordquo

An industry characterized by failureA strategic executive outcome

BUSINESS INTELLIGENCEArticle published in Computer Business Review Africa

One of the classic business problems of this age

We have spent a FORTUNE on this computer system and IT tell me it will

take two years and another few million to get what I want BUT the transactions are

being processed already

Some harsh facts

1 Seventy percent of IT investments fail TOTALLY

2 19 out of 20 ERP implementations ldquodo not deliver what was promisedldquo

3 Seventy percent of BPR investments fail

4 Ninety percent of strategic plans fail

ldquoThe next corporate disaster waiting to happenrdquo

Business system failure can trash your business

Professor Richard Nolan ndash Harvard University

Unlocking the TRUE potential of ERPvs The Factors Driving Mediocrity

1 DO NOT know it is possible2 Inappropriate Governance3 Operational investment focus4 No concept of how to deliver strategic advantage5 Lack of a holistic Integrated Business Information Systems (IBIS) view 6 Unaware of the CRITICAL role of the strategic solution architect7 The commercial model of implementation is diametrically opposed to a

high value outcome8 The average rate approach9 Process and as is obsession10Technobabble11Sloppy configuration12Confusion regarding valid customization13Lack of awareness of the benefits of strategic customization14Sloppy CONTRACTS with no accountability15Unconscious incompetence is EVERYWHERE

What is NOT an engineering approach

The engineering approach

A classic practical exampleNO Executive involvement

bull CEO of very big listed corporation in Johannesburg

bull With very big installation

bull Of very big brand ERP

bull Used in advertising

bull ldquoAt the executive level I would rate my systems at 110rdquo

bull ldquoAt the operational level I would rate my systems at 710rdquo

23

110

710BUT even that is being done

with smoke and mirrors

Top down (CEO led)versus bottom up design

24

Top Down ndash Strategy Focused

Bottom Up ndash Process Focused

25

There IS great opportunityERP can and should add value

26

Three alternative ERP value scenarios Unlocking the TRUE potential of ERP IBIS 100 1000 x the norm

1000

1 Current industry norm for process

based ldquoBest Practicerdquo

0

10X 001

100

0

2 Strategic precision

configuration with CEO Executive Custody

X 1

XXX 10

0

3 Strategic customizationWith CEO Custody

This is the ONLY valid scenario but it seldom

occurs

Relative strategic value measured in terms of business competitiveness growth and

profitability

27

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

28

What is strategyAn executive responsibility

Thrive

Strategy ndash Doing the right things

Tact

ics

ndash D

oin

g t

hin

gs

right

SurviveDie slowly

Die fast

Professor Malcolm McDonald

The time dependency of strategy

Professor Malcolm McDonald -- httpwwwmalcolm-mcdonaldcom

The time dependency of strategy

Professor Malcolm McDonald -- httpwwwmalcolm-mcdonaldcom

The time dependency of strategy

Professor Malcolm McDonald

The time dependency of strategyfrom good to GREAT

Analysis of the strategic environmentThe CEO owns this view

34

What IS Strategy

The Essence of WHY the Organization exists and HOW it THRIVES

1 Virtually NEVER changes

2 Intuited

3 Discovered NOT invented

35

Determining the ESSENCE of the business and how it thrives

1 Experienced strategic facilitator

2 Interview each executive one on one starting with the CEO

3 ldquoPlease will you tell me the essence of your business and how it thrives ndash what differentiates you from your competitionrdquo

4 Listen carefully

5 Take lots of notes

6 After completing the interviews synthesize ALL the views to arrive at a SINGLE SENTENCE amplified as necessary with further detail

7 If an executive differs with the CEO then unless the CEO has just arrived the CEOrsquos view must prevail particularly if the CEO is the founder or has been there for many years

8 New executives can be FAR off the mark

36

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

37

There IS great opportunityERP can and should add value

38

Key principles of executive level strategic decision making

1 85 of the basis of executive decision making is soft and tacit information

2 Skim ndash headlines

3 Maximum focus at the start of a report ndash the first page

4 8020 ndash Pareto ndash the Critical Key issues

5 Fast

6 Decisive

7 Right more than wrong

8 High value

9 Intuitive

Critical principle ndash constraint and opportunity -- cognitive span

Drill downA function of the content

41

Personnel Strategically Aligned Key Performance Indicators (KPIrsquos)

Tell me how you want me to behave and I will tell you HOW to measure me

Tell me how you are going to measure me and I will tell you how I am going to behave

Turn it around

Some key considerations with regard to decision making

43

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

Pulse Measurement

1 Concise diagnostic intervention ndash 1 to 10 days

2 Starts with executive interviews ndash understand the Essence of the Business and how it Thrives and Critical Concerns

3 Drill down to systems

4 +- 7 bullet point findings weighted

5 +- 7 recommended actions weighted

6 Findings frequently so obvious and so practical client can continue unaided

7 Strategic advisory and or project leadership to implement recommendations

Analysis of consolidated findings

httpswwwdropboxcomshvfkrz5p5yliwwaryV7SrD6kSh

46

30

1916

14

126 3

1 Mythology hype amp tradition -- 30

2 Lack of executive custody inap-propriate governance and policies -- 19

3 Lack of strategic architecture alignment etc -- 16

4 Lack of data engineering and poor configuration -- 14

5 Soft issues and change impacts -- 12

6 Lack of an engineering approach lack of precision etc -- 6

7 Technology issues -- 3

Factors causing ERP failure

47

22

20

19

17

14

6 2

1Executive custody strategic solution architect accountability -- 22

2 Effective change facilitation -- 20

3 Strategic architecture alignment etc -- 19

4 Data engineering and configuration -- 17

5 Engineering approach design against failure precision etc -- 14

6 Business integration training processes CBT --6

7 Technology -- 2

Factors for ERP reimplementation success

The value of technology is determined by the person using the technology

49

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

bull ldquoEnterprise Resource Planningrdquo = ERP Systemsbull or bull Integrated Business Information Systemsrdquo = IBIS

bull = ALL the information ldquorepositoriesrdquobull = databasesbull = tablesbull = listsbull = filing drawers folders

bull real world items that require description and managementbull

bull + the numerical computations workflow and other activities that are executed with the numbers (and text) stored in these repositories

bull ALL of which can be done by human beings -- including making a messbull

What is an ERP IBISA filing cabinet

51

IBIS ndash what every company REALLY has

Etc etc etc

Custom-ization

In-house custom development

Industry specific package

Brandname ERP = FRED

Spreadsheets

Data warehouse and BI

52

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

53

bull Stalled ERP implementation

bull CEO bought into ldquoERP as a strategic resourcerdquo based on my approach

bull Highly structured strategic Product Class taxonomy

bull Clever software to add products and maintain high quality master data

bull Projects module

bull Brand Management expense taxonomy

bull Clever software to create a project for every brand line with these expense heads

bull Direct integration with General Ledger

bull Comprehensive Brand Project Management and reporting to Principals in Europe

bull New account increased turnover significantly because could do something competitors could NOT do

Dramatic improvements in competitiveness growth and profitability are the ONLY valid arbiters of the success of an ERP implementation or a strategic plan

Case Study Strategic Engineered Precision Configuration WITH Clever Customization to support the ESSENCE

Data engineering

Data engineering principlesCase study

1 ERP Dramatic increase in management information

2 Reduction in head count

3 Dramatic reduction in audit time and cost

4 Unqualified balance sheet first time in 15 years

5 Presented with the client at a public conference

1 Strategic ndash Essence of the Business and how it thrives

2 Engineered ndash rigorous systematic comprehensively tried and tested methods standard conventions expert practitioners etc

3 Precision ndash exact carefully design meticulously fashioned

4 Taxonomies ndash hierarchical information classifications ordering and organizing business information

5 Coupled to precision code schemes which adhere to a number of very specific coding rules and conventions

6 A total solution

Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)

57

Define Strategic Engineered Precision Configuration

bull Configuring the ERP so that it PRECISELY models the real worldbull The goal is that any executive manager supervisor or operator

can look at the configuration and say ldquoYES this IS my businessrdquobull Founded on master data taxonomies ndash structured semantic

contentbull Coupled to custom business specific attributesbull Supplemented by highly structured record level configurationbull Supporting small pieces of clever custom development that add

huge value and create huge strategic and operational opportunities

An ERP is a huge precision data processing factory

Feed it precision data

58

Conventional taxonomy example

ANIMALSELEPHANTSRHINOCEROSDOGSCATS

LIONSLEOPARDSDOMESTIC CATS

Persian CatsDomestic Short Hair Catsetc

59

Taxonomy defined

1 Logical word (semantic structure)

2 Precision vocabulary of preferred terms

3 Conveys understanding between humans with relevant knowledge and experience

4 Once linked to a precision code scheme the most important communication mechanism between computers and people

5 An art and a science

6 Once it is right it is OBVIOUS

Taxonomy example

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

61

Taxonomy relevance

1 Essential to effective operational and strategic use of business software

2 Nearly ALL validation lists (drop down lists) chart of accounts etc

3 Large body of expertise ndash Botany Zoology military filing Library Science Information Management etc

4 Unknown to many (most) IT professionals and business people

62

A computer isAn adding machine calculator

011+1=101+1+1=111+1+1+1=100

Called a ldquobitrdquo

8 bits make a byte

2 bytes make an ASCII character

A= ldquo41rdquo hex

0 1

63

Coding taxonomies

1 Computers only understand binary

2 The code is a unique binary pattern that corresponds to the structured language taxonomy

3 The only way the computer will appear to be intelligent

4 Results in ldquointelligent datardquo

5 Standard conventions1 Indents and trailing periods

2 Capitalization

3 Other standards and conventions

64

Taxonomy examples

1 Some practical examples of how code schemes should look

2 Various small validation lists ndash some custom some standard

3 Various custom product attributes

4 Product classification ndash custom field

5 Machine vehicle operating costs and spares

6 Consolidation Charts of Accounts medium and large organizations

65

Example of custom data entry screenWith custom taxonomies

Custom code maintenance development for client specific taxonomy

Matching codes in unrelated module provide logical integration

Getting the software to do what it supposedly cannot do

Example of exceptionally BAD practice

500528 Waste Material Consumed500530 Loss from valuation of external materials500540 Loss from valuation of own materials500550 Losses - inventory variance -consignment

sale500560 Safety Clothing500565 Safety Equipment500570 Sand amp Stone500575 Scraper Rope500580 Scrapers500585 Services500590 Signs500595 Skips amp Cages500600 Finished Goods Inventory Offset500605 Smelting amp Refining500610 Production Order Settlement - Variance500615 Steel Other500620 Steel Sections500625 Steel Sheets amp Plates

Huge impact on integration reporting etc

Current Issues with the hellip Master

bull Unstructured

bull Lack of robust disciplined code management

bull Different blocks of codes for different divisions

bull Same item in more than one place

bull Different categories should be in distinctly separate logical blocks

Current Issues with the hellip Master

bull Equivalent descriptions different codes

bull Warehouse codes embedded in item codes

bull As many as twenty occurrences of the same physical

bull Makes operation and reporting inaccurate and difficult

NQR500 TRUCKISUZUNQR500OR HHOSES EXT OUTSIDE REPAIRS HYD HOSES EXTOR HHOSES INT OUTSIDE REPAIRS HYD HOSES INTOR WINDOWS EXT OUTSIDE REPAIRS - WINDOWS EXTOR WINDOWS INT OUTSIDE REPAIRS - WINDOWS INTOREP HYD HOSES OUTSIDE REPAIRS - HYD HOSESOREP WINDOWS OUTSIDE REPAIRS - WINDOWSOIL MAROPA 320 MAROPA 320 OILOIL01 AUTO TRANS FLUID (ATF)DBOIL01-R0303 AUTO TRANS FLUID (ATF)DBOIL01-R0304 AUTO TRANS FLUID (ATF)DBOIL01-R0305 AUTO TRANS FLUID (ATF)DBOIL01-R0306 AUTO TRANS FLUID (ATF)DBOIL01-R0307 AUTO TRANS FLUID (ATF)DB

ITEM CODE DESCRIPTION ITEM CODE DESCRIPTION100004200002 TYRE LOCK RING SFETY 25 175R25 XGC E3 TYRE MICHELIN 175R25 XGC E3100004203007 TYRE MC1800R25XHAD 2 19575R16C TYRE MICHELIN 19575R16C100004203008 TYRE MC175R25XMD2 2 225R25 YO TYRE TYRE 100004203018 TYRE BS265R25VLTSE4 235X25 FS TYRE 100004203019 TYRE BS205R25VLTSE4 255R25 FS TYRE 100004203020 TYRE BS1200R24M840 265R25 FS TYRE 100004203026 TYRE FS195R14 CV2000 265R25 GY TYRE 100004203030 TYRE NOK205R25 L3 LODER GRIP BS265R25VLTSE4 TYRE BRIDGESTONE BS265R25VLTS100004203032 TYRE TOY265-25G25L520PR MC205R25XADN1 TYRE MICHELIN MC205R25XADN1100004203036 TYRE TOY205R25E3 MC235R25XADN1 TYRE MICHELIN MC235R25XADN1100004203055 TYRE MC1200R24XZY MC235R25XMD22 TYRE MICHELIN MC235R25XMD22100004203062 TYRE BS265-25L5 MC265R25XADN1 TYRE MICHELIN MC265R25XADN1100004203063 TYRE DUN265-25L5 MC265R25XMD22 TYRE MICHELIN MC265R25XMD22100004203065 TYRE MC1800R25XKD S1800R25 TYRE 100004203067 TYRE GENERAL 265-25L5 40PLY S225R25 YO TY TYRE 100004203074 TYRE BS295R25VLTSZ S235X25 FS TYRE 100004203077 TYRE PRIMEX 235-25L5 SLICK S255R25 FS TYRE 103194203001 TYRE BF GOOD RICH 40070R20 S265R25 BS TYRE BRIDGESTONE 265R25 VLT801070704049 TYRE O-RING 325T S265R25 FS TYRE 801070704051 TYRE VALVE S265R25 GY TYRE 801070704052 TYRE VALVE CORE SRI0008 TYRE MICHELIN 295R25 XADN801070704053 TYRE HANLING FEE SERVICE FEE TYRE SERVICE FEE1200R24 XZY E2 TYRE MICHELIN 1200R24 XZY E2 SPUD TYRE SPUD

Current Issues with the hellip Master Multiple occurrences of the same

physical entity with different codes

Very different codes for broadly identical physical entities ndash tyres ndash locate in entirely different locations in the table

Precision ordered dataVersus hellip

73

Value versus precisionA critical consideration

Practical fundamental strategic taxonomy precision

Busi

ness

valu

e d

eliv

ere

d

100

100

The goal

Just about every implementation I have ever seen

Financial cubeEssence of integrationWell over 1000 hours RampD

Location

Fun

ctio

n

Accounts

Accounts -- fi

nancial

Assets

Prod

ucts

Peop

le

Pro

ject

s

etc

Cubic business modelA logical taxonomic construct

Every organization has a location logical dimension ndash where we do what we do

and a functional logical dimension ndash what we do

These can be plotted on a matrix of function versus location

This is fundamental to the design of a chart of accounts and all other logical components that define the business

There are multiple further dimensions including income expenditure personnel machines products etc

Each of these should be described by a fundamental precision strategic taxonomy

This model in the general ledger provides a critical elment of integration

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

1 Broad concept been known to me for over twenty years

2 I have done some elements semi-manually

3 For years I thought everyone could understand this and do it

4 Never seen anything like it

5 Extremely powerful tool

The true value

1 Exceptionally high quality financial data

2 Extremely easy to access and analyze

3 Facilitate greatly improved high value executive level strategic decision making ndash the decisions to thrive

4 Properly used WILL lead to greatly improved competitiveness and profitability

5 This will enhance profitable growth

6 Every organization needs this

7 The current ERP market is estimated at US$56 billion

8 We can easily capture at least 1 of this over the next ten years ndash this is THE way of the future

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

1 Taxonomy approach immediately engages with executives to specify high level configuration focused on the essence of the business ndash focus on better decision making NOT process ndash strategic executive level facilitation ndash excellent executive engagement and custody

2 Fundamental focus on better strategic (thrive) decisions at executive and operational level ndash put the essence (strategy) of the business in the face of staff at all levels constantly

3 Design geared to answering the questions you have not yet thought to ask ndash no need for lengthy business requirements workshops

4 Orders of magnitude improvement in system strategic support value delivery ndash basis for enabling executives and managers to make much better decisions IF they do the work to interpret and act on the information

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

5 Move away from expensive resources constantly maintaining simple reports to developing sophisticated models that support high value understanding analysis and decision making

6 Major improvements in quality of master data and ease of master data maintenance

7 Systems easier and more efficient to use at a transaction level frequently results in productivity gains and head count reductions reduction in audit fees etc

8 Do things the software vendor does not think are possible and that may create substantial strategic value opportunities

9 Establish a culture of data precision in fact a whole culture relating to the way you run your systems

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

1 Strategic (thrive) decision support ndash psychology of decision making ndash strategic elements at top of list comply with cognitive span equals seven plus or minus two items at any level of hierarchy

2 Every validation list custom validation lists fully describe entities the way the business and executives think about them

3 Fundamental first principles strategic design with finely granular highly structured hierarchically presented content

4 Ease of reading and navigation ndash trailing periods indents capitalization precision language ndash semantic structure ndash JARampA originated standards and conventions

5 Ease of reporting ndash range coding ndash ease of report maintenance ndash context for precision configuration ndash ease and quality of master data maintenance

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

6 Creative strategic use of unrelated modules to work together and limited scope creative strategic custom development ndash the impossible achieved affordably

7 Cubic business model ndash a powerful logical ldquoactivity basedrdquo management model in the General Ledger ndash powerful strategic decision support benefits with major positive governance impacts and reduced audit fees ndash JARampA have custom developed software to assist with this

8 Lower long term system operating costs coupled with ORDERS OF MAGNITUDE IMPROVEMENT in effectiveness efficiency and decision support ndash better thrive (profitable growth decisions) ndash where the REAL value lies ndash answer the questions we have not yet thought of

85

e

Summing up ndash the JARampA Approach to Creating Competitive Advantage

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Requires a significant investment

5 An ART and a science

6 Vital to unlocking the true value of any Business Information System Investment

7 An opportunity for dramatic gearing of any investment

Better DECISIONS

87

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

7 Ten things to enhance your current systems

88

What can be done

1 Buy a new ERP ndash expensive high risk

2 Re-implement your current ERP ndash not quite as expensive

3 Comprehensive Data Warehouse with Precision Taxonomies ndash not nearly as expensive or high risk but still costly

4 Anything else -- SMALL changes

What is an ERPREALLY

A huge precision data processing factory that SHOULD be fed precision data in order to produce precision

results (the factory CAN be OLD)

What is an ERPRefurbish

vs Deleting a building

>
>

1 Software settings

2 Cubic Business Modeltrade in the General Ledger

3 Asset classification

4 Product Material Item classification catalogue

5 Classification of Personnel

6 Other specific classifications

7 Unique attributes on Products and other classification master data

8 General record level attribute settings

9 Other configuration settings

Components of Precision Configuration

93

How is value created

Value is created by business actions that deliver on the essence of why the organization exists and how it thrives

Value manifests through increased profitability growth acquisitions job satisfaction fulfilment of the strategic vision

The consequence of intuitive intelligent informed leadership business decisions ndash thrive decisions

Such decisions are facilitated accelerated and enhanced through access to more intelligent meaningful and relevant information

Answers to the questions I have not yet thought to ask

Such ldquointelligent informationrdquo is assembled as a consequence of high level strategic and executive level input into the design of the data CONTENT ndash taxonomies designed to catalogue every conceivably relevant classification ahead of time

High value intelligent c

ontent desig

n

94

Some SMALL things YOU can doTo make your ERP work better for you TOMORROW

1 Repopulate key standard attribute tables

2 Create new custom attribute tables

95

Repopulate key standard attribute tables

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

Drastically im

prove the content o

f some

key tables s

uch as Credit N

ote Reasons

Product Ite

m Class etc

96

Develop lists

1 One to ten people in a room with a projector

2 Brainstorm all possible content for the list ndash capture on screen

3 Each summarize to between five and ten headings

4 Type all the lists in

5 Combine them into between five and ten groups

6 Give each group a heading

7 Lift out sub-categories

8 Code ndash remember indents trailing periods capitalization

9 Check impacts

10Implement

97

Develop lists 2

1 Quality of list is dependent on quality of input

2 Want lists to be complete comprehensive and well designed

3 Design compromises will be with you for ever

4 Document

5 Train

6 Utilize

98

Develop lists 3

1 Develop Hierarchy

a) Hierarchy of descriptions ndash indent each level by one character position

b) HEADINGS IN CAPITAL LETTERS

c) Posting level items in Proper Case

d) Abbreviate as necessary

2 Code

a) Mirror indents with trailing periods

b) Gap code

c) Mnemonic Alpha preferred else Alpha Numeric else Numeric

d) 1 to 4 character segments separated by ldquo-rdquo

99

Create new custom attribute tables

Add user defined attri

bute fields anywhere

where they m

ake sense ndash P

roducts

Debtors (Custo

mers) e

tc

100

Develop attributes

1 One to ten people in a room with a projector

2 Brainstorm all possible attributes for management information

3 If in doubt add

4 Structure and Code as before

5 Capture sheets

6 Train staff to classify and add

7 Reports

8 Identify clever functionality that can work with attributes add where cost effective

9 Harvest information

101

Unlocking the full potential

1 Progressively improve classifications and add attributes

2 Progressively develop reports analysis and custom functionality

3 Advance to more complex and inter-related lists

a) Product Item Material Class Group is the largest list that you might apply this approach to

b) Major Master Lists like Chart of Accounts and Product Catalogue Master might be done in increments ONCE you have experience with this approach

c) Other Master Lists like Debtors and Creditors Masters could be restructured in time

4 Eventually you might find you have effectively re-implemented

102

10 things to look out for

1 Ambiguous names incorrect postings ndash ANSWER ndash change the name so that it is unambiguous ndash eg Factory -- Operating Cost and Factory ndash Asset

2 Jumbled accounts and other lists ndash ANSWER ndashnew sub-structure

3 Large number of dissimilar transactions in one account having to unscramble in Excel ndash ANSWER ndash create a block of well thought out accounts to replace the single account

4 Overlapping or duplicate entries ndash eg same Tyres in different places ndash ANSWER ndash close duplicates only one set of entries ndash may close both and open a new set of well-structured entries

5 Answers to ldquocommon senserdquo questions take ages to obtain ndash lots of analysis in Excel or custom software that keeps changing ndash check if all the common sense attributes are on the master record and add as necessary ndash as many as possible ndash once you start adding do the lot

103

10 things to look out for

6 Evaluate all manual spreadsheet and custom applications and determine where these are a response to inexact or sloppy configuration and progressively adjust or eliminate

7 Develop a comprehensive awareness of the need for accurate data train personnel in terms of neatness accuracy spelling capitalization accuracy of allocation etc

8 Develop soft-issue metrics ndash customer satisfaction employee satisfaction etc

9 Harmonize critical elements of information classification ndash Accounts Assets People Products ndash across all modules and all systems ndash develop an integrated environment especially between the ERP and the Operational Systems

10Balance the decision support load between modules ndash move the detail out of the General Ledger ndash 5 to 10 Asset Categories People Categories Inventory Categories etc

104

Summing up

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Some items require a very small investment ndash an ART and a science

5 A significant opportunity to get more out of your current systems

Better DECISIONS

105

What is your single most important insight from this presentation

What is the single most practical action that you can take tomorrow to apply strategic (right thing essence thinking more effectively

JamesJamesARobertsoncom

Please write down

your thoughts

NOW

If you do not act within 48 hours you probably never will (Bill Gates)

Act TODAY

106

Assisting clients to thrive through the effective application of IT and ERP

QuestionsWe will email you my book and hand-outs of slides

Dr James Robertson PrEng ndash The ERP Doctor -- Mobile +44 (0) 77 6862 2875 +27 (0)83 251 6644wwwJames-A-Robertson-and-Associatescom

JamesJamesARobertsoncom

LinkedIn httpukLinkedIncominDrJamesARobertsonERPDoctor

JARampA are available to assist in applying these principles

  • Slide 1
  • Slide 2
  • Slide 3
  • A word of caution
  • Slide 5
  • This is NOT in a Text Book
  • Pulse measurement
  • Motivating quotes
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • The fundamental requirements for an ERP
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • A classic practical example NO Executive involvement
  • Top down (CEO led) versus bottom up design
  • Slide 25
  • Three alternative ERP value scenarios Unlocking the TRUE potent
  • Slide 27
  • What is strategy An executive responsibility
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
  • Slide 47
  • Slide 48
  • Slide 49
  • What is an ERP IBIS A filing cabinet
  • IBIS ndash what every company REALLY has
  • Slide 52
  • Case Study Strategic Engineered Precision Configuration WITH C
  • Slide 54
  • Slide 55
  • Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)
  • Define Strategic Engineered Precision Configuration
  • Slide 58
  • Slide 59
  • Slide 60
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Slide 66
  • Slide 67
  • Slide 68
  • Current Issues with the hellip Master
  • Current Issues with the hellip Master (2)
  • Current Issues with the hellip Master (3)
  • Slide 72
  • Slide 73
  • Slide 74
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Slide 83
  • Slide 84
  • Slide 85
  • Slide 86
  • Slide 87
  • Slide 88
  • Slide 89
  • Slide 90
  • Slide 91
  • Slide 92
  • Slide 93
  • Slide 94
  • Slide 95
  • Slide 96
  • Slide 97
  • Slide 98
  • Slide 99
  • Slide 100
  • Slide 101
  • Slide 102
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
Page 10: IBIS – The Strategic View of Business Information -- by Dr James A Robertson PrEng

They design bridges NOT to fall down

11

Make your ERP work for you

1 Most executives are FRUSTRATED

2 Why

3 What to do

4 What SMALL changes

5 Unlocking the full potential

Failures are increasingThe threat and therefore the opportunity is huge

Including clinical integration project

13

The fundamental requirements for an ERP

The answers to questions I have not yet thought to askEnable me to run the business MY wayAccurately model every aspect of my businessTotally integrated solutionEntirely reliable and dependableFundamentally support the essence of the business and how it thrives (strategy)Fully support my day to day operational functions

The subject of this presentation is a way in which these requirements can be met in the financial arena

Failures are increasingThe threat and therefore the opportunity is huge

Including clinical integration project

15

ldquo19 out of 20 ERP (integrated business information system) implementations do NOT deliver what was promisedrdquo

ERP an industry in crisisExecutive Opinion

16

Attendees of Gartners Business Intelligence Summit in London last month were not surprised to hear that most enterprises are still failing to use business intelligence (BI) strategically Gartners survey of over 1300 CIOs returned some unimpressive findings about the state of BI implementations Gartners vice president of research summed up the situation nicely by saying

ldquoMost organisations are not making better decisions than they did five years agordquo

An industry characterized by failureA strategic executive outcome

BUSINESS INTELLIGENCEArticle published in Computer Business Review Africa

One of the classic business problems of this age

We have spent a FORTUNE on this computer system and IT tell me it will

take two years and another few million to get what I want BUT the transactions are

being processed already

Some harsh facts

1 Seventy percent of IT investments fail TOTALLY

2 19 out of 20 ERP implementations ldquodo not deliver what was promisedldquo

3 Seventy percent of BPR investments fail

4 Ninety percent of strategic plans fail

ldquoThe next corporate disaster waiting to happenrdquo

Business system failure can trash your business

Professor Richard Nolan ndash Harvard University

Unlocking the TRUE potential of ERPvs The Factors Driving Mediocrity

1 DO NOT know it is possible2 Inappropriate Governance3 Operational investment focus4 No concept of how to deliver strategic advantage5 Lack of a holistic Integrated Business Information Systems (IBIS) view 6 Unaware of the CRITICAL role of the strategic solution architect7 The commercial model of implementation is diametrically opposed to a

high value outcome8 The average rate approach9 Process and as is obsession10Technobabble11Sloppy configuration12Confusion regarding valid customization13Lack of awareness of the benefits of strategic customization14Sloppy CONTRACTS with no accountability15Unconscious incompetence is EVERYWHERE

What is NOT an engineering approach

The engineering approach

A classic practical exampleNO Executive involvement

bull CEO of very big listed corporation in Johannesburg

bull With very big installation

bull Of very big brand ERP

bull Used in advertising

bull ldquoAt the executive level I would rate my systems at 110rdquo

bull ldquoAt the operational level I would rate my systems at 710rdquo

23

110

710BUT even that is being done

with smoke and mirrors

Top down (CEO led)versus bottom up design

24

Top Down ndash Strategy Focused

Bottom Up ndash Process Focused

25

There IS great opportunityERP can and should add value

26

Three alternative ERP value scenarios Unlocking the TRUE potential of ERP IBIS 100 1000 x the norm

1000

1 Current industry norm for process

based ldquoBest Practicerdquo

0

10X 001

100

0

2 Strategic precision

configuration with CEO Executive Custody

X 1

XXX 10

0

3 Strategic customizationWith CEO Custody

This is the ONLY valid scenario but it seldom

occurs

Relative strategic value measured in terms of business competitiveness growth and

profitability

27

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

28

What is strategyAn executive responsibility

Thrive

Strategy ndash Doing the right things

Tact

ics

ndash D

oin

g t

hin

gs

right

SurviveDie slowly

Die fast

Professor Malcolm McDonald

The time dependency of strategy

Professor Malcolm McDonald -- httpwwwmalcolm-mcdonaldcom

The time dependency of strategy

Professor Malcolm McDonald -- httpwwwmalcolm-mcdonaldcom

The time dependency of strategy

Professor Malcolm McDonald

The time dependency of strategyfrom good to GREAT

Analysis of the strategic environmentThe CEO owns this view

34

What IS Strategy

The Essence of WHY the Organization exists and HOW it THRIVES

1 Virtually NEVER changes

2 Intuited

3 Discovered NOT invented

35

Determining the ESSENCE of the business and how it thrives

1 Experienced strategic facilitator

2 Interview each executive one on one starting with the CEO

3 ldquoPlease will you tell me the essence of your business and how it thrives ndash what differentiates you from your competitionrdquo

4 Listen carefully

5 Take lots of notes

6 After completing the interviews synthesize ALL the views to arrive at a SINGLE SENTENCE amplified as necessary with further detail

7 If an executive differs with the CEO then unless the CEO has just arrived the CEOrsquos view must prevail particularly if the CEO is the founder or has been there for many years

8 New executives can be FAR off the mark

36

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

37

There IS great opportunityERP can and should add value

38

Key principles of executive level strategic decision making

1 85 of the basis of executive decision making is soft and tacit information

2 Skim ndash headlines

3 Maximum focus at the start of a report ndash the first page

4 8020 ndash Pareto ndash the Critical Key issues

5 Fast

6 Decisive

7 Right more than wrong

8 High value

9 Intuitive

Critical principle ndash constraint and opportunity -- cognitive span

Drill downA function of the content

41

Personnel Strategically Aligned Key Performance Indicators (KPIrsquos)

Tell me how you want me to behave and I will tell you HOW to measure me

Tell me how you are going to measure me and I will tell you how I am going to behave

Turn it around

Some key considerations with regard to decision making

43

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

Pulse Measurement

1 Concise diagnostic intervention ndash 1 to 10 days

2 Starts with executive interviews ndash understand the Essence of the Business and how it Thrives and Critical Concerns

3 Drill down to systems

4 +- 7 bullet point findings weighted

5 +- 7 recommended actions weighted

6 Findings frequently so obvious and so practical client can continue unaided

7 Strategic advisory and or project leadership to implement recommendations

Analysis of consolidated findings

httpswwwdropboxcomshvfkrz5p5yliwwaryV7SrD6kSh

46

30

1916

14

126 3

1 Mythology hype amp tradition -- 30

2 Lack of executive custody inap-propriate governance and policies -- 19

3 Lack of strategic architecture alignment etc -- 16

4 Lack of data engineering and poor configuration -- 14

5 Soft issues and change impacts -- 12

6 Lack of an engineering approach lack of precision etc -- 6

7 Technology issues -- 3

Factors causing ERP failure

47

22

20

19

17

14

6 2

1Executive custody strategic solution architect accountability -- 22

2 Effective change facilitation -- 20

3 Strategic architecture alignment etc -- 19

4 Data engineering and configuration -- 17

5 Engineering approach design against failure precision etc -- 14

6 Business integration training processes CBT --6

7 Technology -- 2

Factors for ERP reimplementation success

The value of technology is determined by the person using the technology

49

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

bull ldquoEnterprise Resource Planningrdquo = ERP Systemsbull or bull Integrated Business Information Systemsrdquo = IBIS

bull = ALL the information ldquorepositoriesrdquobull = databasesbull = tablesbull = listsbull = filing drawers folders

bull real world items that require description and managementbull

bull + the numerical computations workflow and other activities that are executed with the numbers (and text) stored in these repositories

bull ALL of which can be done by human beings -- including making a messbull

What is an ERP IBISA filing cabinet

51

IBIS ndash what every company REALLY has

Etc etc etc

Custom-ization

In-house custom development

Industry specific package

Brandname ERP = FRED

Spreadsheets

Data warehouse and BI

52

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

53

bull Stalled ERP implementation

bull CEO bought into ldquoERP as a strategic resourcerdquo based on my approach

bull Highly structured strategic Product Class taxonomy

bull Clever software to add products and maintain high quality master data

bull Projects module

bull Brand Management expense taxonomy

bull Clever software to create a project for every brand line with these expense heads

bull Direct integration with General Ledger

bull Comprehensive Brand Project Management and reporting to Principals in Europe

bull New account increased turnover significantly because could do something competitors could NOT do

Dramatic improvements in competitiveness growth and profitability are the ONLY valid arbiters of the success of an ERP implementation or a strategic plan

Case Study Strategic Engineered Precision Configuration WITH Clever Customization to support the ESSENCE

Data engineering

Data engineering principlesCase study

1 ERP Dramatic increase in management information

2 Reduction in head count

3 Dramatic reduction in audit time and cost

4 Unqualified balance sheet first time in 15 years

5 Presented with the client at a public conference

1 Strategic ndash Essence of the Business and how it thrives

2 Engineered ndash rigorous systematic comprehensively tried and tested methods standard conventions expert practitioners etc

3 Precision ndash exact carefully design meticulously fashioned

4 Taxonomies ndash hierarchical information classifications ordering and organizing business information

5 Coupled to precision code schemes which adhere to a number of very specific coding rules and conventions

6 A total solution

Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)

57

Define Strategic Engineered Precision Configuration

bull Configuring the ERP so that it PRECISELY models the real worldbull The goal is that any executive manager supervisor or operator

can look at the configuration and say ldquoYES this IS my businessrdquobull Founded on master data taxonomies ndash structured semantic

contentbull Coupled to custom business specific attributesbull Supplemented by highly structured record level configurationbull Supporting small pieces of clever custom development that add

huge value and create huge strategic and operational opportunities

An ERP is a huge precision data processing factory

Feed it precision data

58

Conventional taxonomy example

ANIMALSELEPHANTSRHINOCEROSDOGSCATS

LIONSLEOPARDSDOMESTIC CATS

Persian CatsDomestic Short Hair Catsetc

59

Taxonomy defined

1 Logical word (semantic structure)

2 Precision vocabulary of preferred terms

3 Conveys understanding between humans with relevant knowledge and experience

4 Once linked to a precision code scheme the most important communication mechanism between computers and people

5 An art and a science

6 Once it is right it is OBVIOUS

Taxonomy example

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

61

Taxonomy relevance

1 Essential to effective operational and strategic use of business software

2 Nearly ALL validation lists (drop down lists) chart of accounts etc

3 Large body of expertise ndash Botany Zoology military filing Library Science Information Management etc

4 Unknown to many (most) IT professionals and business people

62

A computer isAn adding machine calculator

011+1=101+1+1=111+1+1+1=100

Called a ldquobitrdquo

8 bits make a byte

2 bytes make an ASCII character

A= ldquo41rdquo hex

0 1

63

Coding taxonomies

1 Computers only understand binary

2 The code is a unique binary pattern that corresponds to the structured language taxonomy

3 The only way the computer will appear to be intelligent

4 Results in ldquointelligent datardquo

5 Standard conventions1 Indents and trailing periods

2 Capitalization

3 Other standards and conventions

64

Taxonomy examples

1 Some practical examples of how code schemes should look

2 Various small validation lists ndash some custom some standard

3 Various custom product attributes

4 Product classification ndash custom field

5 Machine vehicle operating costs and spares

6 Consolidation Charts of Accounts medium and large organizations

65

Example of custom data entry screenWith custom taxonomies

Custom code maintenance development for client specific taxonomy

Matching codes in unrelated module provide logical integration

Getting the software to do what it supposedly cannot do

Example of exceptionally BAD practice

500528 Waste Material Consumed500530 Loss from valuation of external materials500540 Loss from valuation of own materials500550 Losses - inventory variance -consignment

sale500560 Safety Clothing500565 Safety Equipment500570 Sand amp Stone500575 Scraper Rope500580 Scrapers500585 Services500590 Signs500595 Skips amp Cages500600 Finished Goods Inventory Offset500605 Smelting amp Refining500610 Production Order Settlement - Variance500615 Steel Other500620 Steel Sections500625 Steel Sheets amp Plates

Huge impact on integration reporting etc

Current Issues with the hellip Master

bull Unstructured

bull Lack of robust disciplined code management

bull Different blocks of codes for different divisions

bull Same item in more than one place

bull Different categories should be in distinctly separate logical blocks

Current Issues with the hellip Master

bull Equivalent descriptions different codes

bull Warehouse codes embedded in item codes

bull As many as twenty occurrences of the same physical

bull Makes operation and reporting inaccurate and difficult

NQR500 TRUCKISUZUNQR500OR HHOSES EXT OUTSIDE REPAIRS HYD HOSES EXTOR HHOSES INT OUTSIDE REPAIRS HYD HOSES INTOR WINDOWS EXT OUTSIDE REPAIRS - WINDOWS EXTOR WINDOWS INT OUTSIDE REPAIRS - WINDOWS INTOREP HYD HOSES OUTSIDE REPAIRS - HYD HOSESOREP WINDOWS OUTSIDE REPAIRS - WINDOWSOIL MAROPA 320 MAROPA 320 OILOIL01 AUTO TRANS FLUID (ATF)DBOIL01-R0303 AUTO TRANS FLUID (ATF)DBOIL01-R0304 AUTO TRANS FLUID (ATF)DBOIL01-R0305 AUTO TRANS FLUID (ATF)DBOIL01-R0306 AUTO TRANS FLUID (ATF)DBOIL01-R0307 AUTO TRANS FLUID (ATF)DB

ITEM CODE DESCRIPTION ITEM CODE DESCRIPTION100004200002 TYRE LOCK RING SFETY 25 175R25 XGC E3 TYRE MICHELIN 175R25 XGC E3100004203007 TYRE MC1800R25XHAD 2 19575R16C TYRE MICHELIN 19575R16C100004203008 TYRE MC175R25XMD2 2 225R25 YO TYRE TYRE 100004203018 TYRE BS265R25VLTSE4 235X25 FS TYRE 100004203019 TYRE BS205R25VLTSE4 255R25 FS TYRE 100004203020 TYRE BS1200R24M840 265R25 FS TYRE 100004203026 TYRE FS195R14 CV2000 265R25 GY TYRE 100004203030 TYRE NOK205R25 L3 LODER GRIP BS265R25VLTSE4 TYRE BRIDGESTONE BS265R25VLTS100004203032 TYRE TOY265-25G25L520PR MC205R25XADN1 TYRE MICHELIN MC205R25XADN1100004203036 TYRE TOY205R25E3 MC235R25XADN1 TYRE MICHELIN MC235R25XADN1100004203055 TYRE MC1200R24XZY MC235R25XMD22 TYRE MICHELIN MC235R25XMD22100004203062 TYRE BS265-25L5 MC265R25XADN1 TYRE MICHELIN MC265R25XADN1100004203063 TYRE DUN265-25L5 MC265R25XMD22 TYRE MICHELIN MC265R25XMD22100004203065 TYRE MC1800R25XKD S1800R25 TYRE 100004203067 TYRE GENERAL 265-25L5 40PLY S225R25 YO TY TYRE 100004203074 TYRE BS295R25VLTSZ S235X25 FS TYRE 100004203077 TYRE PRIMEX 235-25L5 SLICK S255R25 FS TYRE 103194203001 TYRE BF GOOD RICH 40070R20 S265R25 BS TYRE BRIDGESTONE 265R25 VLT801070704049 TYRE O-RING 325T S265R25 FS TYRE 801070704051 TYRE VALVE S265R25 GY TYRE 801070704052 TYRE VALVE CORE SRI0008 TYRE MICHELIN 295R25 XADN801070704053 TYRE HANLING FEE SERVICE FEE TYRE SERVICE FEE1200R24 XZY E2 TYRE MICHELIN 1200R24 XZY E2 SPUD TYRE SPUD

Current Issues with the hellip Master Multiple occurrences of the same

physical entity with different codes

Very different codes for broadly identical physical entities ndash tyres ndash locate in entirely different locations in the table

Precision ordered dataVersus hellip

73

Value versus precisionA critical consideration

Practical fundamental strategic taxonomy precision

Busi

ness

valu

e d

eliv

ere

d

100

100

The goal

Just about every implementation I have ever seen

Financial cubeEssence of integrationWell over 1000 hours RampD

Location

Fun

ctio

n

Accounts

Accounts -- fi

nancial

Assets

Prod

ucts

Peop

le

Pro

ject

s

etc

Cubic business modelA logical taxonomic construct

Every organization has a location logical dimension ndash where we do what we do

and a functional logical dimension ndash what we do

These can be plotted on a matrix of function versus location

This is fundamental to the design of a chart of accounts and all other logical components that define the business

There are multiple further dimensions including income expenditure personnel machines products etc

Each of these should be described by a fundamental precision strategic taxonomy

This model in the general ledger provides a critical elment of integration

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

1 Broad concept been known to me for over twenty years

2 I have done some elements semi-manually

3 For years I thought everyone could understand this and do it

4 Never seen anything like it

5 Extremely powerful tool

The true value

1 Exceptionally high quality financial data

2 Extremely easy to access and analyze

3 Facilitate greatly improved high value executive level strategic decision making ndash the decisions to thrive

4 Properly used WILL lead to greatly improved competitiveness and profitability

5 This will enhance profitable growth

6 Every organization needs this

7 The current ERP market is estimated at US$56 billion

8 We can easily capture at least 1 of this over the next ten years ndash this is THE way of the future

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

1 Taxonomy approach immediately engages with executives to specify high level configuration focused on the essence of the business ndash focus on better decision making NOT process ndash strategic executive level facilitation ndash excellent executive engagement and custody

2 Fundamental focus on better strategic (thrive) decisions at executive and operational level ndash put the essence (strategy) of the business in the face of staff at all levels constantly

3 Design geared to answering the questions you have not yet thought to ask ndash no need for lengthy business requirements workshops

4 Orders of magnitude improvement in system strategic support value delivery ndash basis for enabling executives and managers to make much better decisions IF they do the work to interpret and act on the information

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

5 Move away from expensive resources constantly maintaining simple reports to developing sophisticated models that support high value understanding analysis and decision making

6 Major improvements in quality of master data and ease of master data maintenance

7 Systems easier and more efficient to use at a transaction level frequently results in productivity gains and head count reductions reduction in audit fees etc

8 Do things the software vendor does not think are possible and that may create substantial strategic value opportunities

9 Establish a culture of data precision in fact a whole culture relating to the way you run your systems

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

1 Strategic (thrive) decision support ndash psychology of decision making ndash strategic elements at top of list comply with cognitive span equals seven plus or minus two items at any level of hierarchy

2 Every validation list custom validation lists fully describe entities the way the business and executives think about them

3 Fundamental first principles strategic design with finely granular highly structured hierarchically presented content

4 Ease of reading and navigation ndash trailing periods indents capitalization precision language ndash semantic structure ndash JARampA originated standards and conventions

5 Ease of reporting ndash range coding ndash ease of report maintenance ndash context for precision configuration ndash ease and quality of master data maintenance

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

6 Creative strategic use of unrelated modules to work together and limited scope creative strategic custom development ndash the impossible achieved affordably

7 Cubic business model ndash a powerful logical ldquoactivity basedrdquo management model in the General Ledger ndash powerful strategic decision support benefits with major positive governance impacts and reduced audit fees ndash JARampA have custom developed software to assist with this

8 Lower long term system operating costs coupled with ORDERS OF MAGNITUDE IMPROVEMENT in effectiveness efficiency and decision support ndash better thrive (profitable growth decisions) ndash where the REAL value lies ndash answer the questions we have not yet thought of

85

e

Summing up ndash the JARampA Approach to Creating Competitive Advantage

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Requires a significant investment

5 An ART and a science

6 Vital to unlocking the true value of any Business Information System Investment

7 An opportunity for dramatic gearing of any investment

Better DECISIONS

87

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

7 Ten things to enhance your current systems

88

What can be done

1 Buy a new ERP ndash expensive high risk

2 Re-implement your current ERP ndash not quite as expensive

3 Comprehensive Data Warehouse with Precision Taxonomies ndash not nearly as expensive or high risk but still costly

4 Anything else -- SMALL changes

What is an ERPREALLY

A huge precision data processing factory that SHOULD be fed precision data in order to produce precision

results (the factory CAN be OLD)

What is an ERPRefurbish

vs Deleting a building

>
>

1 Software settings

2 Cubic Business Modeltrade in the General Ledger

3 Asset classification

4 Product Material Item classification catalogue

5 Classification of Personnel

6 Other specific classifications

7 Unique attributes on Products and other classification master data

8 General record level attribute settings

9 Other configuration settings

Components of Precision Configuration

93

How is value created

Value is created by business actions that deliver on the essence of why the organization exists and how it thrives

Value manifests through increased profitability growth acquisitions job satisfaction fulfilment of the strategic vision

The consequence of intuitive intelligent informed leadership business decisions ndash thrive decisions

Such decisions are facilitated accelerated and enhanced through access to more intelligent meaningful and relevant information

Answers to the questions I have not yet thought to ask

Such ldquointelligent informationrdquo is assembled as a consequence of high level strategic and executive level input into the design of the data CONTENT ndash taxonomies designed to catalogue every conceivably relevant classification ahead of time

High value intelligent c

ontent desig

n

94

Some SMALL things YOU can doTo make your ERP work better for you TOMORROW

1 Repopulate key standard attribute tables

2 Create new custom attribute tables

95

Repopulate key standard attribute tables

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

Drastically im

prove the content o

f some

key tables s

uch as Credit N

ote Reasons

Product Ite

m Class etc

96

Develop lists

1 One to ten people in a room with a projector

2 Brainstorm all possible content for the list ndash capture on screen

3 Each summarize to between five and ten headings

4 Type all the lists in

5 Combine them into between five and ten groups

6 Give each group a heading

7 Lift out sub-categories

8 Code ndash remember indents trailing periods capitalization

9 Check impacts

10Implement

97

Develop lists 2

1 Quality of list is dependent on quality of input

2 Want lists to be complete comprehensive and well designed

3 Design compromises will be with you for ever

4 Document

5 Train

6 Utilize

98

Develop lists 3

1 Develop Hierarchy

a) Hierarchy of descriptions ndash indent each level by one character position

b) HEADINGS IN CAPITAL LETTERS

c) Posting level items in Proper Case

d) Abbreviate as necessary

2 Code

a) Mirror indents with trailing periods

b) Gap code

c) Mnemonic Alpha preferred else Alpha Numeric else Numeric

d) 1 to 4 character segments separated by ldquo-rdquo

99

Create new custom attribute tables

Add user defined attri

bute fields anywhere

where they m

ake sense ndash P

roducts

Debtors (Custo

mers) e

tc

100

Develop attributes

1 One to ten people in a room with a projector

2 Brainstorm all possible attributes for management information

3 If in doubt add

4 Structure and Code as before

5 Capture sheets

6 Train staff to classify and add

7 Reports

8 Identify clever functionality that can work with attributes add where cost effective

9 Harvest information

101

Unlocking the full potential

1 Progressively improve classifications and add attributes

2 Progressively develop reports analysis and custom functionality

3 Advance to more complex and inter-related lists

a) Product Item Material Class Group is the largest list that you might apply this approach to

b) Major Master Lists like Chart of Accounts and Product Catalogue Master might be done in increments ONCE you have experience with this approach

c) Other Master Lists like Debtors and Creditors Masters could be restructured in time

4 Eventually you might find you have effectively re-implemented

102

10 things to look out for

1 Ambiguous names incorrect postings ndash ANSWER ndash change the name so that it is unambiguous ndash eg Factory -- Operating Cost and Factory ndash Asset

2 Jumbled accounts and other lists ndash ANSWER ndashnew sub-structure

3 Large number of dissimilar transactions in one account having to unscramble in Excel ndash ANSWER ndash create a block of well thought out accounts to replace the single account

4 Overlapping or duplicate entries ndash eg same Tyres in different places ndash ANSWER ndash close duplicates only one set of entries ndash may close both and open a new set of well-structured entries

5 Answers to ldquocommon senserdquo questions take ages to obtain ndash lots of analysis in Excel or custom software that keeps changing ndash check if all the common sense attributes are on the master record and add as necessary ndash as many as possible ndash once you start adding do the lot

103

10 things to look out for

6 Evaluate all manual spreadsheet and custom applications and determine where these are a response to inexact or sloppy configuration and progressively adjust or eliminate

7 Develop a comprehensive awareness of the need for accurate data train personnel in terms of neatness accuracy spelling capitalization accuracy of allocation etc

8 Develop soft-issue metrics ndash customer satisfaction employee satisfaction etc

9 Harmonize critical elements of information classification ndash Accounts Assets People Products ndash across all modules and all systems ndash develop an integrated environment especially between the ERP and the Operational Systems

10Balance the decision support load between modules ndash move the detail out of the General Ledger ndash 5 to 10 Asset Categories People Categories Inventory Categories etc

104

Summing up

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Some items require a very small investment ndash an ART and a science

5 A significant opportunity to get more out of your current systems

Better DECISIONS

105

What is your single most important insight from this presentation

What is the single most practical action that you can take tomorrow to apply strategic (right thing essence thinking more effectively

JamesJamesARobertsoncom

Please write down

your thoughts

NOW

If you do not act within 48 hours you probably never will (Bill Gates)

Act TODAY

106

Assisting clients to thrive through the effective application of IT and ERP

QuestionsWe will email you my book and hand-outs of slides

Dr James Robertson PrEng ndash The ERP Doctor -- Mobile +44 (0) 77 6862 2875 +27 (0)83 251 6644wwwJames-A-Robertson-and-Associatescom

JamesJamesARobertsoncom

LinkedIn httpukLinkedIncominDrJamesARobertsonERPDoctor

JARampA are available to assist in applying these principles

  • Slide 1
  • Slide 2
  • Slide 3
  • A word of caution
  • Slide 5
  • This is NOT in a Text Book
  • Pulse measurement
  • Motivating quotes
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • The fundamental requirements for an ERP
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • A classic practical example NO Executive involvement
  • Top down (CEO led) versus bottom up design
  • Slide 25
  • Three alternative ERP value scenarios Unlocking the TRUE potent
  • Slide 27
  • What is strategy An executive responsibility
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
  • Slide 47
  • Slide 48
  • Slide 49
  • What is an ERP IBIS A filing cabinet
  • IBIS ndash what every company REALLY has
  • Slide 52
  • Case Study Strategic Engineered Precision Configuration WITH C
  • Slide 54
  • Slide 55
  • Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)
  • Define Strategic Engineered Precision Configuration
  • Slide 58
  • Slide 59
  • Slide 60
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Slide 66
  • Slide 67
  • Slide 68
  • Current Issues with the hellip Master
  • Current Issues with the hellip Master (2)
  • Current Issues with the hellip Master (3)
  • Slide 72
  • Slide 73
  • Slide 74
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Slide 83
  • Slide 84
  • Slide 85
  • Slide 86
  • Slide 87
  • Slide 88
  • Slide 89
  • Slide 90
  • Slide 91
  • Slide 92
  • Slide 93
  • Slide 94
  • Slide 95
  • Slide 96
  • Slide 97
  • Slide 98
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  • Slide 100
  • Slide 101
  • Slide 102
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
Page 11: IBIS – The Strategic View of Business Information -- by Dr James A Robertson PrEng

11

Make your ERP work for you

1 Most executives are FRUSTRATED

2 Why

3 What to do

4 What SMALL changes

5 Unlocking the full potential

Failures are increasingThe threat and therefore the opportunity is huge

Including clinical integration project

13

The fundamental requirements for an ERP

The answers to questions I have not yet thought to askEnable me to run the business MY wayAccurately model every aspect of my businessTotally integrated solutionEntirely reliable and dependableFundamentally support the essence of the business and how it thrives (strategy)Fully support my day to day operational functions

The subject of this presentation is a way in which these requirements can be met in the financial arena

Failures are increasingThe threat and therefore the opportunity is huge

Including clinical integration project

15

ldquo19 out of 20 ERP (integrated business information system) implementations do NOT deliver what was promisedrdquo

ERP an industry in crisisExecutive Opinion

16

Attendees of Gartners Business Intelligence Summit in London last month were not surprised to hear that most enterprises are still failing to use business intelligence (BI) strategically Gartners survey of over 1300 CIOs returned some unimpressive findings about the state of BI implementations Gartners vice president of research summed up the situation nicely by saying

ldquoMost organisations are not making better decisions than they did five years agordquo

An industry characterized by failureA strategic executive outcome

BUSINESS INTELLIGENCEArticle published in Computer Business Review Africa

One of the classic business problems of this age

We have spent a FORTUNE on this computer system and IT tell me it will

take two years and another few million to get what I want BUT the transactions are

being processed already

Some harsh facts

1 Seventy percent of IT investments fail TOTALLY

2 19 out of 20 ERP implementations ldquodo not deliver what was promisedldquo

3 Seventy percent of BPR investments fail

4 Ninety percent of strategic plans fail

ldquoThe next corporate disaster waiting to happenrdquo

Business system failure can trash your business

Professor Richard Nolan ndash Harvard University

Unlocking the TRUE potential of ERPvs The Factors Driving Mediocrity

1 DO NOT know it is possible2 Inappropriate Governance3 Operational investment focus4 No concept of how to deliver strategic advantage5 Lack of a holistic Integrated Business Information Systems (IBIS) view 6 Unaware of the CRITICAL role of the strategic solution architect7 The commercial model of implementation is diametrically opposed to a

high value outcome8 The average rate approach9 Process and as is obsession10Technobabble11Sloppy configuration12Confusion regarding valid customization13Lack of awareness of the benefits of strategic customization14Sloppy CONTRACTS with no accountability15Unconscious incompetence is EVERYWHERE

What is NOT an engineering approach

The engineering approach

A classic practical exampleNO Executive involvement

bull CEO of very big listed corporation in Johannesburg

bull With very big installation

bull Of very big brand ERP

bull Used in advertising

bull ldquoAt the executive level I would rate my systems at 110rdquo

bull ldquoAt the operational level I would rate my systems at 710rdquo

23

110

710BUT even that is being done

with smoke and mirrors

Top down (CEO led)versus bottom up design

24

Top Down ndash Strategy Focused

Bottom Up ndash Process Focused

25

There IS great opportunityERP can and should add value

26

Three alternative ERP value scenarios Unlocking the TRUE potential of ERP IBIS 100 1000 x the norm

1000

1 Current industry norm for process

based ldquoBest Practicerdquo

0

10X 001

100

0

2 Strategic precision

configuration with CEO Executive Custody

X 1

XXX 10

0

3 Strategic customizationWith CEO Custody

This is the ONLY valid scenario but it seldom

occurs

Relative strategic value measured in terms of business competitiveness growth and

profitability

27

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

28

What is strategyAn executive responsibility

Thrive

Strategy ndash Doing the right things

Tact

ics

ndash D

oin

g t

hin

gs

right

SurviveDie slowly

Die fast

Professor Malcolm McDonald

The time dependency of strategy

Professor Malcolm McDonald -- httpwwwmalcolm-mcdonaldcom

The time dependency of strategy

Professor Malcolm McDonald -- httpwwwmalcolm-mcdonaldcom

The time dependency of strategy

Professor Malcolm McDonald

The time dependency of strategyfrom good to GREAT

Analysis of the strategic environmentThe CEO owns this view

34

What IS Strategy

The Essence of WHY the Organization exists and HOW it THRIVES

1 Virtually NEVER changes

2 Intuited

3 Discovered NOT invented

35

Determining the ESSENCE of the business and how it thrives

1 Experienced strategic facilitator

2 Interview each executive one on one starting with the CEO

3 ldquoPlease will you tell me the essence of your business and how it thrives ndash what differentiates you from your competitionrdquo

4 Listen carefully

5 Take lots of notes

6 After completing the interviews synthesize ALL the views to arrive at a SINGLE SENTENCE amplified as necessary with further detail

7 If an executive differs with the CEO then unless the CEO has just arrived the CEOrsquos view must prevail particularly if the CEO is the founder or has been there for many years

8 New executives can be FAR off the mark

36

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

37

There IS great opportunityERP can and should add value

38

Key principles of executive level strategic decision making

1 85 of the basis of executive decision making is soft and tacit information

2 Skim ndash headlines

3 Maximum focus at the start of a report ndash the first page

4 8020 ndash Pareto ndash the Critical Key issues

5 Fast

6 Decisive

7 Right more than wrong

8 High value

9 Intuitive

Critical principle ndash constraint and opportunity -- cognitive span

Drill downA function of the content

41

Personnel Strategically Aligned Key Performance Indicators (KPIrsquos)

Tell me how you want me to behave and I will tell you HOW to measure me

Tell me how you are going to measure me and I will tell you how I am going to behave

Turn it around

Some key considerations with regard to decision making

43

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

Pulse Measurement

1 Concise diagnostic intervention ndash 1 to 10 days

2 Starts with executive interviews ndash understand the Essence of the Business and how it Thrives and Critical Concerns

3 Drill down to systems

4 +- 7 bullet point findings weighted

5 +- 7 recommended actions weighted

6 Findings frequently so obvious and so practical client can continue unaided

7 Strategic advisory and or project leadership to implement recommendations

Analysis of consolidated findings

httpswwwdropboxcomshvfkrz5p5yliwwaryV7SrD6kSh

46

30

1916

14

126 3

1 Mythology hype amp tradition -- 30

2 Lack of executive custody inap-propriate governance and policies -- 19

3 Lack of strategic architecture alignment etc -- 16

4 Lack of data engineering and poor configuration -- 14

5 Soft issues and change impacts -- 12

6 Lack of an engineering approach lack of precision etc -- 6

7 Technology issues -- 3

Factors causing ERP failure

47

22

20

19

17

14

6 2

1Executive custody strategic solution architect accountability -- 22

2 Effective change facilitation -- 20

3 Strategic architecture alignment etc -- 19

4 Data engineering and configuration -- 17

5 Engineering approach design against failure precision etc -- 14

6 Business integration training processes CBT --6

7 Technology -- 2

Factors for ERP reimplementation success

The value of technology is determined by the person using the technology

49

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

bull ldquoEnterprise Resource Planningrdquo = ERP Systemsbull or bull Integrated Business Information Systemsrdquo = IBIS

bull = ALL the information ldquorepositoriesrdquobull = databasesbull = tablesbull = listsbull = filing drawers folders

bull real world items that require description and managementbull

bull + the numerical computations workflow and other activities that are executed with the numbers (and text) stored in these repositories

bull ALL of which can be done by human beings -- including making a messbull

What is an ERP IBISA filing cabinet

51

IBIS ndash what every company REALLY has

Etc etc etc

Custom-ization

In-house custom development

Industry specific package

Brandname ERP = FRED

Spreadsheets

Data warehouse and BI

52

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

53

bull Stalled ERP implementation

bull CEO bought into ldquoERP as a strategic resourcerdquo based on my approach

bull Highly structured strategic Product Class taxonomy

bull Clever software to add products and maintain high quality master data

bull Projects module

bull Brand Management expense taxonomy

bull Clever software to create a project for every brand line with these expense heads

bull Direct integration with General Ledger

bull Comprehensive Brand Project Management and reporting to Principals in Europe

bull New account increased turnover significantly because could do something competitors could NOT do

Dramatic improvements in competitiveness growth and profitability are the ONLY valid arbiters of the success of an ERP implementation or a strategic plan

Case Study Strategic Engineered Precision Configuration WITH Clever Customization to support the ESSENCE

Data engineering

Data engineering principlesCase study

1 ERP Dramatic increase in management information

2 Reduction in head count

3 Dramatic reduction in audit time and cost

4 Unqualified balance sheet first time in 15 years

5 Presented with the client at a public conference

1 Strategic ndash Essence of the Business and how it thrives

2 Engineered ndash rigorous systematic comprehensively tried and tested methods standard conventions expert practitioners etc

3 Precision ndash exact carefully design meticulously fashioned

4 Taxonomies ndash hierarchical information classifications ordering and organizing business information

5 Coupled to precision code schemes which adhere to a number of very specific coding rules and conventions

6 A total solution

Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)

57

Define Strategic Engineered Precision Configuration

bull Configuring the ERP so that it PRECISELY models the real worldbull The goal is that any executive manager supervisor or operator

can look at the configuration and say ldquoYES this IS my businessrdquobull Founded on master data taxonomies ndash structured semantic

contentbull Coupled to custom business specific attributesbull Supplemented by highly structured record level configurationbull Supporting small pieces of clever custom development that add

huge value and create huge strategic and operational opportunities

An ERP is a huge precision data processing factory

Feed it precision data

58

Conventional taxonomy example

ANIMALSELEPHANTSRHINOCEROSDOGSCATS

LIONSLEOPARDSDOMESTIC CATS

Persian CatsDomestic Short Hair Catsetc

59

Taxonomy defined

1 Logical word (semantic structure)

2 Precision vocabulary of preferred terms

3 Conveys understanding between humans with relevant knowledge and experience

4 Once linked to a precision code scheme the most important communication mechanism between computers and people

5 An art and a science

6 Once it is right it is OBVIOUS

Taxonomy example

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

61

Taxonomy relevance

1 Essential to effective operational and strategic use of business software

2 Nearly ALL validation lists (drop down lists) chart of accounts etc

3 Large body of expertise ndash Botany Zoology military filing Library Science Information Management etc

4 Unknown to many (most) IT professionals and business people

62

A computer isAn adding machine calculator

011+1=101+1+1=111+1+1+1=100

Called a ldquobitrdquo

8 bits make a byte

2 bytes make an ASCII character

A= ldquo41rdquo hex

0 1

63

Coding taxonomies

1 Computers only understand binary

2 The code is a unique binary pattern that corresponds to the structured language taxonomy

3 The only way the computer will appear to be intelligent

4 Results in ldquointelligent datardquo

5 Standard conventions1 Indents and trailing periods

2 Capitalization

3 Other standards and conventions

64

Taxonomy examples

1 Some practical examples of how code schemes should look

2 Various small validation lists ndash some custom some standard

3 Various custom product attributes

4 Product classification ndash custom field

5 Machine vehicle operating costs and spares

6 Consolidation Charts of Accounts medium and large organizations

65

Example of custom data entry screenWith custom taxonomies

Custom code maintenance development for client specific taxonomy

Matching codes in unrelated module provide logical integration

Getting the software to do what it supposedly cannot do

Example of exceptionally BAD practice

500528 Waste Material Consumed500530 Loss from valuation of external materials500540 Loss from valuation of own materials500550 Losses - inventory variance -consignment

sale500560 Safety Clothing500565 Safety Equipment500570 Sand amp Stone500575 Scraper Rope500580 Scrapers500585 Services500590 Signs500595 Skips amp Cages500600 Finished Goods Inventory Offset500605 Smelting amp Refining500610 Production Order Settlement - Variance500615 Steel Other500620 Steel Sections500625 Steel Sheets amp Plates

Huge impact on integration reporting etc

Current Issues with the hellip Master

bull Unstructured

bull Lack of robust disciplined code management

bull Different blocks of codes for different divisions

bull Same item in more than one place

bull Different categories should be in distinctly separate logical blocks

Current Issues with the hellip Master

bull Equivalent descriptions different codes

bull Warehouse codes embedded in item codes

bull As many as twenty occurrences of the same physical

bull Makes operation and reporting inaccurate and difficult

NQR500 TRUCKISUZUNQR500OR HHOSES EXT OUTSIDE REPAIRS HYD HOSES EXTOR HHOSES INT OUTSIDE REPAIRS HYD HOSES INTOR WINDOWS EXT OUTSIDE REPAIRS - WINDOWS EXTOR WINDOWS INT OUTSIDE REPAIRS - WINDOWS INTOREP HYD HOSES OUTSIDE REPAIRS - HYD HOSESOREP WINDOWS OUTSIDE REPAIRS - WINDOWSOIL MAROPA 320 MAROPA 320 OILOIL01 AUTO TRANS FLUID (ATF)DBOIL01-R0303 AUTO TRANS FLUID (ATF)DBOIL01-R0304 AUTO TRANS FLUID (ATF)DBOIL01-R0305 AUTO TRANS FLUID (ATF)DBOIL01-R0306 AUTO TRANS FLUID (ATF)DBOIL01-R0307 AUTO TRANS FLUID (ATF)DB

ITEM CODE DESCRIPTION ITEM CODE DESCRIPTION100004200002 TYRE LOCK RING SFETY 25 175R25 XGC E3 TYRE MICHELIN 175R25 XGC E3100004203007 TYRE MC1800R25XHAD 2 19575R16C TYRE MICHELIN 19575R16C100004203008 TYRE MC175R25XMD2 2 225R25 YO TYRE TYRE 100004203018 TYRE BS265R25VLTSE4 235X25 FS TYRE 100004203019 TYRE BS205R25VLTSE4 255R25 FS TYRE 100004203020 TYRE BS1200R24M840 265R25 FS TYRE 100004203026 TYRE FS195R14 CV2000 265R25 GY TYRE 100004203030 TYRE NOK205R25 L3 LODER GRIP BS265R25VLTSE4 TYRE BRIDGESTONE BS265R25VLTS100004203032 TYRE TOY265-25G25L520PR MC205R25XADN1 TYRE MICHELIN MC205R25XADN1100004203036 TYRE TOY205R25E3 MC235R25XADN1 TYRE MICHELIN MC235R25XADN1100004203055 TYRE MC1200R24XZY MC235R25XMD22 TYRE MICHELIN MC235R25XMD22100004203062 TYRE BS265-25L5 MC265R25XADN1 TYRE MICHELIN MC265R25XADN1100004203063 TYRE DUN265-25L5 MC265R25XMD22 TYRE MICHELIN MC265R25XMD22100004203065 TYRE MC1800R25XKD S1800R25 TYRE 100004203067 TYRE GENERAL 265-25L5 40PLY S225R25 YO TY TYRE 100004203074 TYRE BS295R25VLTSZ S235X25 FS TYRE 100004203077 TYRE PRIMEX 235-25L5 SLICK S255R25 FS TYRE 103194203001 TYRE BF GOOD RICH 40070R20 S265R25 BS TYRE BRIDGESTONE 265R25 VLT801070704049 TYRE O-RING 325T S265R25 FS TYRE 801070704051 TYRE VALVE S265R25 GY TYRE 801070704052 TYRE VALVE CORE SRI0008 TYRE MICHELIN 295R25 XADN801070704053 TYRE HANLING FEE SERVICE FEE TYRE SERVICE FEE1200R24 XZY E2 TYRE MICHELIN 1200R24 XZY E2 SPUD TYRE SPUD

Current Issues with the hellip Master Multiple occurrences of the same

physical entity with different codes

Very different codes for broadly identical physical entities ndash tyres ndash locate in entirely different locations in the table

Precision ordered dataVersus hellip

73

Value versus precisionA critical consideration

Practical fundamental strategic taxonomy precision

Busi

ness

valu

e d

eliv

ere

d

100

100

The goal

Just about every implementation I have ever seen

Financial cubeEssence of integrationWell over 1000 hours RampD

Location

Fun

ctio

n

Accounts

Accounts -- fi

nancial

Assets

Prod

ucts

Peop

le

Pro

ject

s

etc

Cubic business modelA logical taxonomic construct

Every organization has a location logical dimension ndash where we do what we do

and a functional logical dimension ndash what we do

These can be plotted on a matrix of function versus location

This is fundamental to the design of a chart of accounts and all other logical components that define the business

There are multiple further dimensions including income expenditure personnel machines products etc

Each of these should be described by a fundamental precision strategic taxonomy

This model in the general ledger provides a critical elment of integration

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

1 Broad concept been known to me for over twenty years

2 I have done some elements semi-manually

3 For years I thought everyone could understand this and do it

4 Never seen anything like it

5 Extremely powerful tool

The true value

1 Exceptionally high quality financial data

2 Extremely easy to access and analyze

3 Facilitate greatly improved high value executive level strategic decision making ndash the decisions to thrive

4 Properly used WILL lead to greatly improved competitiveness and profitability

5 This will enhance profitable growth

6 Every organization needs this

7 The current ERP market is estimated at US$56 billion

8 We can easily capture at least 1 of this over the next ten years ndash this is THE way of the future

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

1 Taxonomy approach immediately engages with executives to specify high level configuration focused on the essence of the business ndash focus on better decision making NOT process ndash strategic executive level facilitation ndash excellent executive engagement and custody

2 Fundamental focus on better strategic (thrive) decisions at executive and operational level ndash put the essence (strategy) of the business in the face of staff at all levels constantly

3 Design geared to answering the questions you have not yet thought to ask ndash no need for lengthy business requirements workshops

4 Orders of magnitude improvement in system strategic support value delivery ndash basis for enabling executives and managers to make much better decisions IF they do the work to interpret and act on the information

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

5 Move away from expensive resources constantly maintaining simple reports to developing sophisticated models that support high value understanding analysis and decision making

6 Major improvements in quality of master data and ease of master data maintenance

7 Systems easier and more efficient to use at a transaction level frequently results in productivity gains and head count reductions reduction in audit fees etc

8 Do things the software vendor does not think are possible and that may create substantial strategic value opportunities

9 Establish a culture of data precision in fact a whole culture relating to the way you run your systems

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

1 Strategic (thrive) decision support ndash psychology of decision making ndash strategic elements at top of list comply with cognitive span equals seven plus or minus two items at any level of hierarchy

2 Every validation list custom validation lists fully describe entities the way the business and executives think about them

3 Fundamental first principles strategic design with finely granular highly structured hierarchically presented content

4 Ease of reading and navigation ndash trailing periods indents capitalization precision language ndash semantic structure ndash JARampA originated standards and conventions

5 Ease of reporting ndash range coding ndash ease of report maintenance ndash context for precision configuration ndash ease and quality of master data maintenance

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

6 Creative strategic use of unrelated modules to work together and limited scope creative strategic custom development ndash the impossible achieved affordably

7 Cubic business model ndash a powerful logical ldquoactivity basedrdquo management model in the General Ledger ndash powerful strategic decision support benefits with major positive governance impacts and reduced audit fees ndash JARampA have custom developed software to assist with this

8 Lower long term system operating costs coupled with ORDERS OF MAGNITUDE IMPROVEMENT in effectiveness efficiency and decision support ndash better thrive (profitable growth decisions) ndash where the REAL value lies ndash answer the questions we have not yet thought of

85

e

Summing up ndash the JARampA Approach to Creating Competitive Advantage

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Requires a significant investment

5 An ART and a science

6 Vital to unlocking the true value of any Business Information System Investment

7 An opportunity for dramatic gearing of any investment

Better DECISIONS

87

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

7 Ten things to enhance your current systems

88

What can be done

1 Buy a new ERP ndash expensive high risk

2 Re-implement your current ERP ndash not quite as expensive

3 Comprehensive Data Warehouse with Precision Taxonomies ndash not nearly as expensive or high risk but still costly

4 Anything else -- SMALL changes

What is an ERPREALLY

A huge precision data processing factory that SHOULD be fed precision data in order to produce precision

results (the factory CAN be OLD)

What is an ERPRefurbish

vs Deleting a building

>
>

1 Software settings

2 Cubic Business Modeltrade in the General Ledger

3 Asset classification

4 Product Material Item classification catalogue

5 Classification of Personnel

6 Other specific classifications

7 Unique attributes on Products and other classification master data

8 General record level attribute settings

9 Other configuration settings

Components of Precision Configuration

93

How is value created

Value is created by business actions that deliver on the essence of why the organization exists and how it thrives

Value manifests through increased profitability growth acquisitions job satisfaction fulfilment of the strategic vision

The consequence of intuitive intelligent informed leadership business decisions ndash thrive decisions

Such decisions are facilitated accelerated and enhanced through access to more intelligent meaningful and relevant information

Answers to the questions I have not yet thought to ask

Such ldquointelligent informationrdquo is assembled as a consequence of high level strategic and executive level input into the design of the data CONTENT ndash taxonomies designed to catalogue every conceivably relevant classification ahead of time

High value intelligent c

ontent desig

n

94

Some SMALL things YOU can doTo make your ERP work better for you TOMORROW

1 Repopulate key standard attribute tables

2 Create new custom attribute tables

95

Repopulate key standard attribute tables

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

Drastically im

prove the content o

f some

key tables s

uch as Credit N

ote Reasons

Product Ite

m Class etc

96

Develop lists

1 One to ten people in a room with a projector

2 Brainstorm all possible content for the list ndash capture on screen

3 Each summarize to between five and ten headings

4 Type all the lists in

5 Combine them into between five and ten groups

6 Give each group a heading

7 Lift out sub-categories

8 Code ndash remember indents trailing periods capitalization

9 Check impacts

10Implement

97

Develop lists 2

1 Quality of list is dependent on quality of input

2 Want lists to be complete comprehensive and well designed

3 Design compromises will be with you for ever

4 Document

5 Train

6 Utilize

98

Develop lists 3

1 Develop Hierarchy

a) Hierarchy of descriptions ndash indent each level by one character position

b) HEADINGS IN CAPITAL LETTERS

c) Posting level items in Proper Case

d) Abbreviate as necessary

2 Code

a) Mirror indents with trailing periods

b) Gap code

c) Mnemonic Alpha preferred else Alpha Numeric else Numeric

d) 1 to 4 character segments separated by ldquo-rdquo

99

Create new custom attribute tables

Add user defined attri

bute fields anywhere

where they m

ake sense ndash P

roducts

Debtors (Custo

mers) e

tc

100

Develop attributes

1 One to ten people in a room with a projector

2 Brainstorm all possible attributes for management information

3 If in doubt add

4 Structure and Code as before

5 Capture sheets

6 Train staff to classify and add

7 Reports

8 Identify clever functionality that can work with attributes add where cost effective

9 Harvest information

101

Unlocking the full potential

1 Progressively improve classifications and add attributes

2 Progressively develop reports analysis and custom functionality

3 Advance to more complex and inter-related lists

a) Product Item Material Class Group is the largest list that you might apply this approach to

b) Major Master Lists like Chart of Accounts and Product Catalogue Master might be done in increments ONCE you have experience with this approach

c) Other Master Lists like Debtors and Creditors Masters could be restructured in time

4 Eventually you might find you have effectively re-implemented

102

10 things to look out for

1 Ambiguous names incorrect postings ndash ANSWER ndash change the name so that it is unambiguous ndash eg Factory -- Operating Cost and Factory ndash Asset

2 Jumbled accounts and other lists ndash ANSWER ndashnew sub-structure

3 Large number of dissimilar transactions in one account having to unscramble in Excel ndash ANSWER ndash create a block of well thought out accounts to replace the single account

4 Overlapping or duplicate entries ndash eg same Tyres in different places ndash ANSWER ndash close duplicates only one set of entries ndash may close both and open a new set of well-structured entries

5 Answers to ldquocommon senserdquo questions take ages to obtain ndash lots of analysis in Excel or custom software that keeps changing ndash check if all the common sense attributes are on the master record and add as necessary ndash as many as possible ndash once you start adding do the lot

103

10 things to look out for

6 Evaluate all manual spreadsheet and custom applications and determine where these are a response to inexact or sloppy configuration and progressively adjust or eliminate

7 Develop a comprehensive awareness of the need for accurate data train personnel in terms of neatness accuracy spelling capitalization accuracy of allocation etc

8 Develop soft-issue metrics ndash customer satisfaction employee satisfaction etc

9 Harmonize critical elements of information classification ndash Accounts Assets People Products ndash across all modules and all systems ndash develop an integrated environment especially between the ERP and the Operational Systems

10Balance the decision support load between modules ndash move the detail out of the General Ledger ndash 5 to 10 Asset Categories People Categories Inventory Categories etc

104

Summing up

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Some items require a very small investment ndash an ART and a science

5 A significant opportunity to get more out of your current systems

Better DECISIONS

105

What is your single most important insight from this presentation

What is the single most practical action that you can take tomorrow to apply strategic (right thing essence thinking more effectively

JamesJamesARobertsoncom

Please write down

your thoughts

NOW

If you do not act within 48 hours you probably never will (Bill Gates)

Act TODAY

106

Assisting clients to thrive through the effective application of IT and ERP

QuestionsWe will email you my book and hand-outs of slides

Dr James Robertson PrEng ndash The ERP Doctor -- Mobile +44 (0) 77 6862 2875 +27 (0)83 251 6644wwwJames-A-Robertson-and-Associatescom

JamesJamesARobertsoncom

LinkedIn httpukLinkedIncominDrJamesARobertsonERPDoctor

JARampA are available to assist in applying these principles

  • Slide 1
  • Slide 2
  • Slide 3
  • A word of caution
  • Slide 5
  • This is NOT in a Text Book
  • Pulse measurement
  • Motivating quotes
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • The fundamental requirements for an ERP
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • A classic practical example NO Executive involvement
  • Top down (CEO led) versus bottom up design
  • Slide 25
  • Three alternative ERP value scenarios Unlocking the TRUE potent
  • Slide 27
  • What is strategy An executive responsibility
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
  • Slide 47
  • Slide 48
  • Slide 49
  • What is an ERP IBIS A filing cabinet
  • IBIS ndash what every company REALLY has
  • Slide 52
  • Case Study Strategic Engineered Precision Configuration WITH C
  • Slide 54
  • Slide 55
  • Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)
  • Define Strategic Engineered Precision Configuration
  • Slide 58
  • Slide 59
  • Slide 60
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Slide 66
  • Slide 67
  • Slide 68
  • Current Issues with the hellip Master
  • Current Issues with the hellip Master (2)
  • Current Issues with the hellip Master (3)
  • Slide 72
  • Slide 73
  • Slide 74
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Slide 83
  • Slide 84
  • Slide 85
  • Slide 86
  • Slide 87
  • Slide 88
  • Slide 89
  • Slide 90
  • Slide 91
  • Slide 92
  • Slide 93
  • Slide 94
  • Slide 95
  • Slide 96
  • Slide 97
  • Slide 98
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  • Slide 101
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  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
Page 12: IBIS – The Strategic View of Business Information -- by Dr James A Robertson PrEng

Failures are increasingThe threat and therefore the opportunity is huge

Including clinical integration project

13

The fundamental requirements for an ERP

The answers to questions I have not yet thought to askEnable me to run the business MY wayAccurately model every aspect of my businessTotally integrated solutionEntirely reliable and dependableFundamentally support the essence of the business and how it thrives (strategy)Fully support my day to day operational functions

The subject of this presentation is a way in which these requirements can be met in the financial arena

Failures are increasingThe threat and therefore the opportunity is huge

Including clinical integration project

15

ldquo19 out of 20 ERP (integrated business information system) implementations do NOT deliver what was promisedrdquo

ERP an industry in crisisExecutive Opinion

16

Attendees of Gartners Business Intelligence Summit in London last month were not surprised to hear that most enterprises are still failing to use business intelligence (BI) strategically Gartners survey of over 1300 CIOs returned some unimpressive findings about the state of BI implementations Gartners vice president of research summed up the situation nicely by saying

ldquoMost organisations are not making better decisions than they did five years agordquo

An industry characterized by failureA strategic executive outcome

BUSINESS INTELLIGENCEArticle published in Computer Business Review Africa

One of the classic business problems of this age

We have spent a FORTUNE on this computer system and IT tell me it will

take two years and another few million to get what I want BUT the transactions are

being processed already

Some harsh facts

1 Seventy percent of IT investments fail TOTALLY

2 19 out of 20 ERP implementations ldquodo not deliver what was promisedldquo

3 Seventy percent of BPR investments fail

4 Ninety percent of strategic plans fail

ldquoThe next corporate disaster waiting to happenrdquo

Business system failure can trash your business

Professor Richard Nolan ndash Harvard University

Unlocking the TRUE potential of ERPvs The Factors Driving Mediocrity

1 DO NOT know it is possible2 Inappropriate Governance3 Operational investment focus4 No concept of how to deliver strategic advantage5 Lack of a holistic Integrated Business Information Systems (IBIS) view 6 Unaware of the CRITICAL role of the strategic solution architect7 The commercial model of implementation is diametrically opposed to a

high value outcome8 The average rate approach9 Process and as is obsession10Technobabble11Sloppy configuration12Confusion regarding valid customization13Lack of awareness of the benefits of strategic customization14Sloppy CONTRACTS with no accountability15Unconscious incompetence is EVERYWHERE

What is NOT an engineering approach

The engineering approach

A classic practical exampleNO Executive involvement

bull CEO of very big listed corporation in Johannesburg

bull With very big installation

bull Of very big brand ERP

bull Used in advertising

bull ldquoAt the executive level I would rate my systems at 110rdquo

bull ldquoAt the operational level I would rate my systems at 710rdquo

23

110

710BUT even that is being done

with smoke and mirrors

Top down (CEO led)versus bottom up design

24

Top Down ndash Strategy Focused

Bottom Up ndash Process Focused

25

There IS great opportunityERP can and should add value

26

Three alternative ERP value scenarios Unlocking the TRUE potential of ERP IBIS 100 1000 x the norm

1000

1 Current industry norm for process

based ldquoBest Practicerdquo

0

10X 001

100

0

2 Strategic precision

configuration with CEO Executive Custody

X 1

XXX 10

0

3 Strategic customizationWith CEO Custody

This is the ONLY valid scenario but it seldom

occurs

Relative strategic value measured in terms of business competitiveness growth and

profitability

27

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

28

What is strategyAn executive responsibility

Thrive

Strategy ndash Doing the right things

Tact

ics

ndash D

oin

g t

hin

gs

right

SurviveDie slowly

Die fast

Professor Malcolm McDonald

The time dependency of strategy

Professor Malcolm McDonald -- httpwwwmalcolm-mcdonaldcom

The time dependency of strategy

Professor Malcolm McDonald -- httpwwwmalcolm-mcdonaldcom

The time dependency of strategy

Professor Malcolm McDonald

The time dependency of strategyfrom good to GREAT

Analysis of the strategic environmentThe CEO owns this view

34

What IS Strategy

The Essence of WHY the Organization exists and HOW it THRIVES

1 Virtually NEVER changes

2 Intuited

3 Discovered NOT invented

35

Determining the ESSENCE of the business and how it thrives

1 Experienced strategic facilitator

2 Interview each executive one on one starting with the CEO

3 ldquoPlease will you tell me the essence of your business and how it thrives ndash what differentiates you from your competitionrdquo

4 Listen carefully

5 Take lots of notes

6 After completing the interviews synthesize ALL the views to arrive at a SINGLE SENTENCE amplified as necessary with further detail

7 If an executive differs with the CEO then unless the CEO has just arrived the CEOrsquos view must prevail particularly if the CEO is the founder or has been there for many years

8 New executives can be FAR off the mark

36

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

37

There IS great opportunityERP can and should add value

38

Key principles of executive level strategic decision making

1 85 of the basis of executive decision making is soft and tacit information

2 Skim ndash headlines

3 Maximum focus at the start of a report ndash the first page

4 8020 ndash Pareto ndash the Critical Key issues

5 Fast

6 Decisive

7 Right more than wrong

8 High value

9 Intuitive

Critical principle ndash constraint and opportunity -- cognitive span

Drill downA function of the content

41

Personnel Strategically Aligned Key Performance Indicators (KPIrsquos)

Tell me how you want me to behave and I will tell you HOW to measure me

Tell me how you are going to measure me and I will tell you how I am going to behave

Turn it around

Some key considerations with regard to decision making

43

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

Pulse Measurement

1 Concise diagnostic intervention ndash 1 to 10 days

2 Starts with executive interviews ndash understand the Essence of the Business and how it Thrives and Critical Concerns

3 Drill down to systems

4 +- 7 bullet point findings weighted

5 +- 7 recommended actions weighted

6 Findings frequently so obvious and so practical client can continue unaided

7 Strategic advisory and or project leadership to implement recommendations

Analysis of consolidated findings

httpswwwdropboxcomshvfkrz5p5yliwwaryV7SrD6kSh

46

30

1916

14

126 3

1 Mythology hype amp tradition -- 30

2 Lack of executive custody inap-propriate governance and policies -- 19

3 Lack of strategic architecture alignment etc -- 16

4 Lack of data engineering and poor configuration -- 14

5 Soft issues and change impacts -- 12

6 Lack of an engineering approach lack of precision etc -- 6

7 Technology issues -- 3

Factors causing ERP failure

47

22

20

19

17

14

6 2

1Executive custody strategic solution architect accountability -- 22

2 Effective change facilitation -- 20

3 Strategic architecture alignment etc -- 19

4 Data engineering and configuration -- 17

5 Engineering approach design against failure precision etc -- 14

6 Business integration training processes CBT --6

7 Technology -- 2

Factors for ERP reimplementation success

The value of technology is determined by the person using the technology

49

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

bull ldquoEnterprise Resource Planningrdquo = ERP Systemsbull or bull Integrated Business Information Systemsrdquo = IBIS

bull = ALL the information ldquorepositoriesrdquobull = databasesbull = tablesbull = listsbull = filing drawers folders

bull real world items that require description and managementbull

bull + the numerical computations workflow and other activities that are executed with the numbers (and text) stored in these repositories

bull ALL of which can be done by human beings -- including making a messbull

What is an ERP IBISA filing cabinet

51

IBIS ndash what every company REALLY has

Etc etc etc

Custom-ization

In-house custom development

Industry specific package

Brandname ERP = FRED

Spreadsheets

Data warehouse and BI

52

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

53

bull Stalled ERP implementation

bull CEO bought into ldquoERP as a strategic resourcerdquo based on my approach

bull Highly structured strategic Product Class taxonomy

bull Clever software to add products and maintain high quality master data

bull Projects module

bull Brand Management expense taxonomy

bull Clever software to create a project for every brand line with these expense heads

bull Direct integration with General Ledger

bull Comprehensive Brand Project Management and reporting to Principals in Europe

bull New account increased turnover significantly because could do something competitors could NOT do

Dramatic improvements in competitiveness growth and profitability are the ONLY valid arbiters of the success of an ERP implementation or a strategic plan

Case Study Strategic Engineered Precision Configuration WITH Clever Customization to support the ESSENCE

Data engineering

Data engineering principlesCase study

1 ERP Dramatic increase in management information

2 Reduction in head count

3 Dramatic reduction in audit time and cost

4 Unqualified balance sheet first time in 15 years

5 Presented with the client at a public conference

1 Strategic ndash Essence of the Business and how it thrives

2 Engineered ndash rigorous systematic comprehensively tried and tested methods standard conventions expert practitioners etc

3 Precision ndash exact carefully design meticulously fashioned

4 Taxonomies ndash hierarchical information classifications ordering and organizing business information

5 Coupled to precision code schemes which adhere to a number of very specific coding rules and conventions

6 A total solution

Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)

57

Define Strategic Engineered Precision Configuration

bull Configuring the ERP so that it PRECISELY models the real worldbull The goal is that any executive manager supervisor or operator

can look at the configuration and say ldquoYES this IS my businessrdquobull Founded on master data taxonomies ndash structured semantic

contentbull Coupled to custom business specific attributesbull Supplemented by highly structured record level configurationbull Supporting small pieces of clever custom development that add

huge value and create huge strategic and operational opportunities

An ERP is a huge precision data processing factory

Feed it precision data

58

Conventional taxonomy example

ANIMALSELEPHANTSRHINOCEROSDOGSCATS

LIONSLEOPARDSDOMESTIC CATS

Persian CatsDomestic Short Hair Catsetc

59

Taxonomy defined

1 Logical word (semantic structure)

2 Precision vocabulary of preferred terms

3 Conveys understanding between humans with relevant knowledge and experience

4 Once linked to a precision code scheme the most important communication mechanism between computers and people

5 An art and a science

6 Once it is right it is OBVIOUS

Taxonomy example

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

61

Taxonomy relevance

1 Essential to effective operational and strategic use of business software

2 Nearly ALL validation lists (drop down lists) chart of accounts etc

3 Large body of expertise ndash Botany Zoology military filing Library Science Information Management etc

4 Unknown to many (most) IT professionals and business people

62

A computer isAn adding machine calculator

011+1=101+1+1=111+1+1+1=100

Called a ldquobitrdquo

8 bits make a byte

2 bytes make an ASCII character

A= ldquo41rdquo hex

0 1

63

Coding taxonomies

1 Computers only understand binary

2 The code is a unique binary pattern that corresponds to the structured language taxonomy

3 The only way the computer will appear to be intelligent

4 Results in ldquointelligent datardquo

5 Standard conventions1 Indents and trailing periods

2 Capitalization

3 Other standards and conventions

64

Taxonomy examples

1 Some practical examples of how code schemes should look

2 Various small validation lists ndash some custom some standard

3 Various custom product attributes

4 Product classification ndash custom field

5 Machine vehicle operating costs and spares

6 Consolidation Charts of Accounts medium and large organizations

65

Example of custom data entry screenWith custom taxonomies

Custom code maintenance development for client specific taxonomy

Matching codes in unrelated module provide logical integration

Getting the software to do what it supposedly cannot do

Example of exceptionally BAD practice

500528 Waste Material Consumed500530 Loss from valuation of external materials500540 Loss from valuation of own materials500550 Losses - inventory variance -consignment

sale500560 Safety Clothing500565 Safety Equipment500570 Sand amp Stone500575 Scraper Rope500580 Scrapers500585 Services500590 Signs500595 Skips amp Cages500600 Finished Goods Inventory Offset500605 Smelting amp Refining500610 Production Order Settlement - Variance500615 Steel Other500620 Steel Sections500625 Steel Sheets amp Plates

Huge impact on integration reporting etc

Current Issues with the hellip Master

bull Unstructured

bull Lack of robust disciplined code management

bull Different blocks of codes for different divisions

bull Same item in more than one place

bull Different categories should be in distinctly separate logical blocks

Current Issues with the hellip Master

bull Equivalent descriptions different codes

bull Warehouse codes embedded in item codes

bull As many as twenty occurrences of the same physical

bull Makes operation and reporting inaccurate and difficult

NQR500 TRUCKISUZUNQR500OR HHOSES EXT OUTSIDE REPAIRS HYD HOSES EXTOR HHOSES INT OUTSIDE REPAIRS HYD HOSES INTOR WINDOWS EXT OUTSIDE REPAIRS - WINDOWS EXTOR WINDOWS INT OUTSIDE REPAIRS - WINDOWS INTOREP HYD HOSES OUTSIDE REPAIRS - HYD HOSESOREP WINDOWS OUTSIDE REPAIRS - WINDOWSOIL MAROPA 320 MAROPA 320 OILOIL01 AUTO TRANS FLUID (ATF)DBOIL01-R0303 AUTO TRANS FLUID (ATF)DBOIL01-R0304 AUTO TRANS FLUID (ATF)DBOIL01-R0305 AUTO TRANS FLUID (ATF)DBOIL01-R0306 AUTO TRANS FLUID (ATF)DBOIL01-R0307 AUTO TRANS FLUID (ATF)DB

ITEM CODE DESCRIPTION ITEM CODE DESCRIPTION100004200002 TYRE LOCK RING SFETY 25 175R25 XGC E3 TYRE MICHELIN 175R25 XGC E3100004203007 TYRE MC1800R25XHAD 2 19575R16C TYRE MICHELIN 19575R16C100004203008 TYRE MC175R25XMD2 2 225R25 YO TYRE TYRE 100004203018 TYRE BS265R25VLTSE4 235X25 FS TYRE 100004203019 TYRE BS205R25VLTSE4 255R25 FS TYRE 100004203020 TYRE BS1200R24M840 265R25 FS TYRE 100004203026 TYRE FS195R14 CV2000 265R25 GY TYRE 100004203030 TYRE NOK205R25 L3 LODER GRIP BS265R25VLTSE4 TYRE BRIDGESTONE BS265R25VLTS100004203032 TYRE TOY265-25G25L520PR MC205R25XADN1 TYRE MICHELIN MC205R25XADN1100004203036 TYRE TOY205R25E3 MC235R25XADN1 TYRE MICHELIN MC235R25XADN1100004203055 TYRE MC1200R24XZY MC235R25XMD22 TYRE MICHELIN MC235R25XMD22100004203062 TYRE BS265-25L5 MC265R25XADN1 TYRE MICHELIN MC265R25XADN1100004203063 TYRE DUN265-25L5 MC265R25XMD22 TYRE MICHELIN MC265R25XMD22100004203065 TYRE MC1800R25XKD S1800R25 TYRE 100004203067 TYRE GENERAL 265-25L5 40PLY S225R25 YO TY TYRE 100004203074 TYRE BS295R25VLTSZ S235X25 FS TYRE 100004203077 TYRE PRIMEX 235-25L5 SLICK S255R25 FS TYRE 103194203001 TYRE BF GOOD RICH 40070R20 S265R25 BS TYRE BRIDGESTONE 265R25 VLT801070704049 TYRE O-RING 325T S265R25 FS TYRE 801070704051 TYRE VALVE S265R25 GY TYRE 801070704052 TYRE VALVE CORE SRI0008 TYRE MICHELIN 295R25 XADN801070704053 TYRE HANLING FEE SERVICE FEE TYRE SERVICE FEE1200R24 XZY E2 TYRE MICHELIN 1200R24 XZY E2 SPUD TYRE SPUD

Current Issues with the hellip Master Multiple occurrences of the same

physical entity with different codes

Very different codes for broadly identical physical entities ndash tyres ndash locate in entirely different locations in the table

Precision ordered dataVersus hellip

73

Value versus precisionA critical consideration

Practical fundamental strategic taxonomy precision

Busi

ness

valu

e d

eliv

ere

d

100

100

The goal

Just about every implementation I have ever seen

Financial cubeEssence of integrationWell over 1000 hours RampD

Location

Fun

ctio

n

Accounts

Accounts -- fi

nancial

Assets

Prod

ucts

Peop

le

Pro

ject

s

etc

Cubic business modelA logical taxonomic construct

Every organization has a location logical dimension ndash where we do what we do

and a functional logical dimension ndash what we do

These can be plotted on a matrix of function versus location

This is fundamental to the design of a chart of accounts and all other logical components that define the business

There are multiple further dimensions including income expenditure personnel machines products etc

Each of these should be described by a fundamental precision strategic taxonomy

This model in the general ledger provides a critical elment of integration

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

1 Broad concept been known to me for over twenty years

2 I have done some elements semi-manually

3 For years I thought everyone could understand this and do it

4 Never seen anything like it

5 Extremely powerful tool

The true value

1 Exceptionally high quality financial data

2 Extremely easy to access and analyze

3 Facilitate greatly improved high value executive level strategic decision making ndash the decisions to thrive

4 Properly used WILL lead to greatly improved competitiveness and profitability

5 This will enhance profitable growth

6 Every organization needs this

7 The current ERP market is estimated at US$56 billion

8 We can easily capture at least 1 of this over the next ten years ndash this is THE way of the future

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

1 Taxonomy approach immediately engages with executives to specify high level configuration focused on the essence of the business ndash focus on better decision making NOT process ndash strategic executive level facilitation ndash excellent executive engagement and custody

2 Fundamental focus on better strategic (thrive) decisions at executive and operational level ndash put the essence (strategy) of the business in the face of staff at all levels constantly

3 Design geared to answering the questions you have not yet thought to ask ndash no need for lengthy business requirements workshops

4 Orders of magnitude improvement in system strategic support value delivery ndash basis for enabling executives and managers to make much better decisions IF they do the work to interpret and act on the information

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

5 Move away from expensive resources constantly maintaining simple reports to developing sophisticated models that support high value understanding analysis and decision making

6 Major improvements in quality of master data and ease of master data maintenance

7 Systems easier and more efficient to use at a transaction level frequently results in productivity gains and head count reductions reduction in audit fees etc

8 Do things the software vendor does not think are possible and that may create substantial strategic value opportunities

9 Establish a culture of data precision in fact a whole culture relating to the way you run your systems

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

1 Strategic (thrive) decision support ndash psychology of decision making ndash strategic elements at top of list comply with cognitive span equals seven plus or minus two items at any level of hierarchy

2 Every validation list custom validation lists fully describe entities the way the business and executives think about them

3 Fundamental first principles strategic design with finely granular highly structured hierarchically presented content

4 Ease of reading and navigation ndash trailing periods indents capitalization precision language ndash semantic structure ndash JARampA originated standards and conventions

5 Ease of reporting ndash range coding ndash ease of report maintenance ndash context for precision configuration ndash ease and quality of master data maintenance

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

6 Creative strategic use of unrelated modules to work together and limited scope creative strategic custom development ndash the impossible achieved affordably

7 Cubic business model ndash a powerful logical ldquoactivity basedrdquo management model in the General Ledger ndash powerful strategic decision support benefits with major positive governance impacts and reduced audit fees ndash JARampA have custom developed software to assist with this

8 Lower long term system operating costs coupled with ORDERS OF MAGNITUDE IMPROVEMENT in effectiveness efficiency and decision support ndash better thrive (profitable growth decisions) ndash where the REAL value lies ndash answer the questions we have not yet thought of

85

e

Summing up ndash the JARampA Approach to Creating Competitive Advantage

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Requires a significant investment

5 An ART and a science

6 Vital to unlocking the true value of any Business Information System Investment

7 An opportunity for dramatic gearing of any investment

Better DECISIONS

87

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

7 Ten things to enhance your current systems

88

What can be done

1 Buy a new ERP ndash expensive high risk

2 Re-implement your current ERP ndash not quite as expensive

3 Comprehensive Data Warehouse with Precision Taxonomies ndash not nearly as expensive or high risk but still costly

4 Anything else -- SMALL changes

What is an ERPREALLY

A huge precision data processing factory that SHOULD be fed precision data in order to produce precision

results (the factory CAN be OLD)

What is an ERPRefurbish

vs Deleting a building

>
>

1 Software settings

2 Cubic Business Modeltrade in the General Ledger

3 Asset classification

4 Product Material Item classification catalogue

5 Classification of Personnel

6 Other specific classifications

7 Unique attributes on Products and other classification master data

8 General record level attribute settings

9 Other configuration settings

Components of Precision Configuration

93

How is value created

Value is created by business actions that deliver on the essence of why the organization exists and how it thrives

Value manifests through increased profitability growth acquisitions job satisfaction fulfilment of the strategic vision

The consequence of intuitive intelligent informed leadership business decisions ndash thrive decisions

Such decisions are facilitated accelerated and enhanced through access to more intelligent meaningful and relevant information

Answers to the questions I have not yet thought to ask

Such ldquointelligent informationrdquo is assembled as a consequence of high level strategic and executive level input into the design of the data CONTENT ndash taxonomies designed to catalogue every conceivably relevant classification ahead of time

High value intelligent c

ontent desig

n

94

Some SMALL things YOU can doTo make your ERP work better for you TOMORROW

1 Repopulate key standard attribute tables

2 Create new custom attribute tables

95

Repopulate key standard attribute tables

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

Drastically im

prove the content o

f some

key tables s

uch as Credit N

ote Reasons

Product Ite

m Class etc

96

Develop lists

1 One to ten people in a room with a projector

2 Brainstorm all possible content for the list ndash capture on screen

3 Each summarize to between five and ten headings

4 Type all the lists in

5 Combine them into between five and ten groups

6 Give each group a heading

7 Lift out sub-categories

8 Code ndash remember indents trailing periods capitalization

9 Check impacts

10Implement

97

Develop lists 2

1 Quality of list is dependent on quality of input

2 Want lists to be complete comprehensive and well designed

3 Design compromises will be with you for ever

4 Document

5 Train

6 Utilize

98

Develop lists 3

1 Develop Hierarchy

a) Hierarchy of descriptions ndash indent each level by one character position

b) HEADINGS IN CAPITAL LETTERS

c) Posting level items in Proper Case

d) Abbreviate as necessary

2 Code

a) Mirror indents with trailing periods

b) Gap code

c) Mnemonic Alpha preferred else Alpha Numeric else Numeric

d) 1 to 4 character segments separated by ldquo-rdquo

99

Create new custom attribute tables

Add user defined attri

bute fields anywhere

where they m

ake sense ndash P

roducts

Debtors (Custo

mers) e

tc

100

Develop attributes

1 One to ten people in a room with a projector

2 Brainstorm all possible attributes for management information

3 If in doubt add

4 Structure and Code as before

5 Capture sheets

6 Train staff to classify and add

7 Reports

8 Identify clever functionality that can work with attributes add where cost effective

9 Harvest information

101

Unlocking the full potential

1 Progressively improve classifications and add attributes

2 Progressively develop reports analysis and custom functionality

3 Advance to more complex and inter-related lists

a) Product Item Material Class Group is the largest list that you might apply this approach to

b) Major Master Lists like Chart of Accounts and Product Catalogue Master might be done in increments ONCE you have experience with this approach

c) Other Master Lists like Debtors and Creditors Masters could be restructured in time

4 Eventually you might find you have effectively re-implemented

102

10 things to look out for

1 Ambiguous names incorrect postings ndash ANSWER ndash change the name so that it is unambiguous ndash eg Factory -- Operating Cost and Factory ndash Asset

2 Jumbled accounts and other lists ndash ANSWER ndashnew sub-structure

3 Large number of dissimilar transactions in one account having to unscramble in Excel ndash ANSWER ndash create a block of well thought out accounts to replace the single account

4 Overlapping or duplicate entries ndash eg same Tyres in different places ndash ANSWER ndash close duplicates only one set of entries ndash may close both and open a new set of well-structured entries

5 Answers to ldquocommon senserdquo questions take ages to obtain ndash lots of analysis in Excel or custom software that keeps changing ndash check if all the common sense attributes are on the master record and add as necessary ndash as many as possible ndash once you start adding do the lot

103

10 things to look out for

6 Evaluate all manual spreadsheet and custom applications and determine where these are a response to inexact or sloppy configuration and progressively adjust or eliminate

7 Develop a comprehensive awareness of the need for accurate data train personnel in terms of neatness accuracy spelling capitalization accuracy of allocation etc

8 Develop soft-issue metrics ndash customer satisfaction employee satisfaction etc

9 Harmonize critical elements of information classification ndash Accounts Assets People Products ndash across all modules and all systems ndash develop an integrated environment especially between the ERP and the Operational Systems

10Balance the decision support load between modules ndash move the detail out of the General Ledger ndash 5 to 10 Asset Categories People Categories Inventory Categories etc

104

Summing up

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Some items require a very small investment ndash an ART and a science

5 A significant opportunity to get more out of your current systems

Better DECISIONS

105

What is your single most important insight from this presentation

What is the single most practical action that you can take tomorrow to apply strategic (right thing essence thinking more effectively

JamesJamesARobertsoncom

Please write down

your thoughts

NOW

If you do not act within 48 hours you probably never will (Bill Gates)

Act TODAY

106

Assisting clients to thrive through the effective application of IT and ERP

QuestionsWe will email you my book and hand-outs of slides

Dr James Robertson PrEng ndash The ERP Doctor -- Mobile +44 (0) 77 6862 2875 +27 (0)83 251 6644wwwJames-A-Robertson-and-Associatescom

JamesJamesARobertsoncom

LinkedIn httpukLinkedIncominDrJamesARobertsonERPDoctor

JARampA are available to assist in applying these principles

  • Slide 1
  • Slide 2
  • Slide 3
  • A word of caution
  • Slide 5
  • This is NOT in a Text Book
  • Pulse measurement
  • Motivating quotes
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • The fundamental requirements for an ERP
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • A classic practical example NO Executive involvement
  • Top down (CEO led) versus bottom up design
  • Slide 25
  • Three alternative ERP value scenarios Unlocking the TRUE potent
  • Slide 27
  • What is strategy An executive responsibility
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
  • Slide 47
  • Slide 48
  • Slide 49
  • What is an ERP IBIS A filing cabinet
  • IBIS ndash what every company REALLY has
  • Slide 52
  • Case Study Strategic Engineered Precision Configuration WITH C
  • Slide 54
  • Slide 55
  • Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)
  • Define Strategic Engineered Precision Configuration
  • Slide 58
  • Slide 59
  • Slide 60
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Slide 66
  • Slide 67
  • Slide 68
  • Current Issues with the hellip Master
  • Current Issues with the hellip Master (2)
  • Current Issues with the hellip Master (3)
  • Slide 72
  • Slide 73
  • Slide 74
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Slide 83
  • Slide 84
  • Slide 85
  • Slide 86
  • Slide 87
  • Slide 88
  • Slide 89
  • Slide 90
  • Slide 91
  • Slide 92
  • Slide 93
  • Slide 94
  • Slide 95
  • Slide 96
  • Slide 97
  • Slide 98
  • Slide 99
  • Slide 100
  • Slide 101
  • Slide 102
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
Page 13: IBIS – The Strategic View of Business Information -- by Dr James A Robertson PrEng

13

The fundamental requirements for an ERP

The answers to questions I have not yet thought to askEnable me to run the business MY wayAccurately model every aspect of my businessTotally integrated solutionEntirely reliable and dependableFundamentally support the essence of the business and how it thrives (strategy)Fully support my day to day operational functions

The subject of this presentation is a way in which these requirements can be met in the financial arena

Failures are increasingThe threat and therefore the opportunity is huge

Including clinical integration project

15

ldquo19 out of 20 ERP (integrated business information system) implementations do NOT deliver what was promisedrdquo

ERP an industry in crisisExecutive Opinion

16

Attendees of Gartners Business Intelligence Summit in London last month were not surprised to hear that most enterprises are still failing to use business intelligence (BI) strategically Gartners survey of over 1300 CIOs returned some unimpressive findings about the state of BI implementations Gartners vice president of research summed up the situation nicely by saying

ldquoMost organisations are not making better decisions than they did five years agordquo

An industry characterized by failureA strategic executive outcome

BUSINESS INTELLIGENCEArticle published in Computer Business Review Africa

One of the classic business problems of this age

We have spent a FORTUNE on this computer system and IT tell me it will

take two years and another few million to get what I want BUT the transactions are

being processed already

Some harsh facts

1 Seventy percent of IT investments fail TOTALLY

2 19 out of 20 ERP implementations ldquodo not deliver what was promisedldquo

3 Seventy percent of BPR investments fail

4 Ninety percent of strategic plans fail

ldquoThe next corporate disaster waiting to happenrdquo

Business system failure can trash your business

Professor Richard Nolan ndash Harvard University

Unlocking the TRUE potential of ERPvs The Factors Driving Mediocrity

1 DO NOT know it is possible2 Inappropriate Governance3 Operational investment focus4 No concept of how to deliver strategic advantage5 Lack of a holistic Integrated Business Information Systems (IBIS) view 6 Unaware of the CRITICAL role of the strategic solution architect7 The commercial model of implementation is diametrically opposed to a

high value outcome8 The average rate approach9 Process and as is obsession10Technobabble11Sloppy configuration12Confusion regarding valid customization13Lack of awareness of the benefits of strategic customization14Sloppy CONTRACTS with no accountability15Unconscious incompetence is EVERYWHERE

What is NOT an engineering approach

The engineering approach

A classic practical exampleNO Executive involvement

bull CEO of very big listed corporation in Johannesburg

bull With very big installation

bull Of very big brand ERP

bull Used in advertising

bull ldquoAt the executive level I would rate my systems at 110rdquo

bull ldquoAt the operational level I would rate my systems at 710rdquo

23

110

710BUT even that is being done

with smoke and mirrors

Top down (CEO led)versus bottom up design

24

Top Down ndash Strategy Focused

Bottom Up ndash Process Focused

25

There IS great opportunityERP can and should add value

26

Three alternative ERP value scenarios Unlocking the TRUE potential of ERP IBIS 100 1000 x the norm

1000

1 Current industry norm for process

based ldquoBest Practicerdquo

0

10X 001

100

0

2 Strategic precision

configuration with CEO Executive Custody

X 1

XXX 10

0

3 Strategic customizationWith CEO Custody

This is the ONLY valid scenario but it seldom

occurs

Relative strategic value measured in terms of business competitiveness growth and

profitability

27

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

28

What is strategyAn executive responsibility

Thrive

Strategy ndash Doing the right things

Tact

ics

ndash D

oin

g t

hin

gs

right

SurviveDie slowly

Die fast

Professor Malcolm McDonald

The time dependency of strategy

Professor Malcolm McDonald -- httpwwwmalcolm-mcdonaldcom

The time dependency of strategy

Professor Malcolm McDonald -- httpwwwmalcolm-mcdonaldcom

The time dependency of strategy

Professor Malcolm McDonald

The time dependency of strategyfrom good to GREAT

Analysis of the strategic environmentThe CEO owns this view

34

What IS Strategy

The Essence of WHY the Organization exists and HOW it THRIVES

1 Virtually NEVER changes

2 Intuited

3 Discovered NOT invented

35

Determining the ESSENCE of the business and how it thrives

1 Experienced strategic facilitator

2 Interview each executive one on one starting with the CEO

3 ldquoPlease will you tell me the essence of your business and how it thrives ndash what differentiates you from your competitionrdquo

4 Listen carefully

5 Take lots of notes

6 After completing the interviews synthesize ALL the views to arrive at a SINGLE SENTENCE amplified as necessary with further detail

7 If an executive differs with the CEO then unless the CEO has just arrived the CEOrsquos view must prevail particularly if the CEO is the founder or has been there for many years

8 New executives can be FAR off the mark

36

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

37

There IS great opportunityERP can and should add value

38

Key principles of executive level strategic decision making

1 85 of the basis of executive decision making is soft and tacit information

2 Skim ndash headlines

3 Maximum focus at the start of a report ndash the first page

4 8020 ndash Pareto ndash the Critical Key issues

5 Fast

6 Decisive

7 Right more than wrong

8 High value

9 Intuitive

Critical principle ndash constraint and opportunity -- cognitive span

Drill downA function of the content

41

Personnel Strategically Aligned Key Performance Indicators (KPIrsquos)

Tell me how you want me to behave and I will tell you HOW to measure me

Tell me how you are going to measure me and I will tell you how I am going to behave

Turn it around

Some key considerations with regard to decision making

43

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

Pulse Measurement

1 Concise diagnostic intervention ndash 1 to 10 days

2 Starts with executive interviews ndash understand the Essence of the Business and how it Thrives and Critical Concerns

3 Drill down to systems

4 +- 7 bullet point findings weighted

5 +- 7 recommended actions weighted

6 Findings frequently so obvious and so practical client can continue unaided

7 Strategic advisory and or project leadership to implement recommendations

Analysis of consolidated findings

httpswwwdropboxcomshvfkrz5p5yliwwaryV7SrD6kSh

46

30

1916

14

126 3

1 Mythology hype amp tradition -- 30

2 Lack of executive custody inap-propriate governance and policies -- 19

3 Lack of strategic architecture alignment etc -- 16

4 Lack of data engineering and poor configuration -- 14

5 Soft issues and change impacts -- 12

6 Lack of an engineering approach lack of precision etc -- 6

7 Technology issues -- 3

Factors causing ERP failure

47

22

20

19

17

14

6 2

1Executive custody strategic solution architect accountability -- 22

2 Effective change facilitation -- 20

3 Strategic architecture alignment etc -- 19

4 Data engineering and configuration -- 17

5 Engineering approach design against failure precision etc -- 14

6 Business integration training processes CBT --6

7 Technology -- 2

Factors for ERP reimplementation success

The value of technology is determined by the person using the technology

49

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

bull ldquoEnterprise Resource Planningrdquo = ERP Systemsbull or bull Integrated Business Information Systemsrdquo = IBIS

bull = ALL the information ldquorepositoriesrdquobull = databasesbull = tablesbull = listsbull = filing drawers folders

bull real world items that require description and managementbull

bull + the numerical computations workflow and other activities that are executed with the numbers (and text) stored in these repositories

bull ALL of which can be done by human beings -- including making a messbull

What is an ERP IBISA filing cabinet

51

IBIS ndash what every company REALLY has

Etc etc etc

Custom-ization

In-house custom development

Industry specific package

Brandname ERP = FRED

Spreadsheets

Data warehouse and BI

52

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

53

bull Stalled ERP implementation

bull CEO bought into ldquoERP as a strategic resourcerdquo based on my approach

bull Highly structured strategic Product Class taxonomy

bull Clever software to add products and maintain high quality master data

bull Projects module

bull Brand Management expense taxonomy

bull Clever software to create a project for every brand line with these expense heads

bull Direct integration with General Ledger

bull Comprehensive Brand Project Management and reporting to Principals in Europe

bull New account increased turnover significantly because could do something competitors could NOT do

Dramatic improvements in competitiveness growth and profitability are the ONLY valid arbiters of the success of an ERP implementation or a strategic plan

Case Study Strategic Engineered Precision Configuration WITH Clever Customization to support the ESSENCE

Data engineering

Data engineering principlesCase study

1 ERP Dramatic increase in management information

2 Reduction in head count

3 Dramatic reduction in audit time and cost

4 Unqualified balance sheet first time in 15 years

5 Presented with the client at a public conference

1 Strategic ndash Essence of the Business and how it thrives

2 Engineered ndash rigorous systematic comprehensively tried and tested methods standard conventions expert practitioners etc

3 Precision ndash exact carefully design meticulously fashioned

4 Taxonomies ndash hierarchical information classifications ordering and organizing business information

5 Coupled to precision code schemes which adhere to a number of very specific coding rules and conventions

6 A total solution

Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)

57

Define Strategic Engineered Precision Configuration

bull Configuring the ERP so that it PRECISELY models the real worldbull The goal is that any executive manager supervisor or operator

can look at the configuration and say ldquoYES this IS my businessrdquobull Founded on master data taxonomies ndash structured semantic

contentbull Coupled to custom business specific attributesbull Supplemented by highly structured record level configurationbull Supporting small pieces of clever custom development that add

huge value and create huge strategic and operational opportunities

An ERP is a huge precision data processing factory

Feed it precision data

58

Conventional taxonomy example

ANIMALSELEPHANTSRHINOCEROSDOGSCATS

LIONSLEOPARDSDOMESTIC CATS

Persian CatsDomestic Short Hair Catsetc

59

Taxonomy defined

1 Logical word (semantic structure)

2 Precision vocabulary of preferred terms

3 Conveys understanding between humans with relevant knowledge and experience

4 Once linked to a precision code scheme the most important communication mechanism between computers and people

5 An art and a science

6 Once it is right it is OBVIOUS

Taxonomy example

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

61

Taxonomy relevance

1 Essential to effective operational and strategic use of business software

2 Nearly ALL validation lists (drop down lists) chart of accounts etc

3 Large body of expertise ndash Botany Zoology military filing Library Science Information Management etc

4 Unknown to many (most) IT professionals and business people

62

A computer isAn adding machine calculator

011+1=101+1+1=111+1+1+1=100

Called a ldquobitrdquo

8 bits make a byte

2 bytes make an ASCII character

A= ldquo41rdquo hex

0 1

63

Coding taxonomies

1 Computers only understand binary

2 The code is a unique binary pattern that corresponds to the structured language taxonomy

3 The only way the computer will appear to be intelligent

4 Results in ldquointelligent datardquo

5 Standard conventions1 Indents and trailing periods

2 Capitalization

3 Other standards and conventions

64

Taxonomy examples

1 Some practical examples of how code schemes should look

2 Various small validation lists ndash some custom some standard

3 Various custom product attributes

4 Product classification ndash custom field

5 Machine vehicle operating costs and spares

6 Consolidation Charts of Accounts medium and large organizations

65

Example of custom data entry screenWith custom taxonomies

Custom code maintenance development for client specific taxonomy

Matching codes in unrelated module provide logical integration

Getting the software to do what it supposedly cannot do

Example of exceptionally BAD practice

500528 Waste Material Consumed500530 Loss from valuation of external materials500540 Loss from valuation of own materials500550 Losses - inventory variance -consignment

sale500560 Safety Clothing500565 Safety Equipment500570 Sand amp Stone500575 Scraper Rope500580 Scrapers500585 Services500590 Signs500595 Skips amp Cages500600 Finished Goods Inventory Offset500605 Smelting amp Refining500610 Production Order Settlement - Variance500615 Steel Other500620 Steel Sections500625 Steel Sheets amp Plates

Huge impact on integration reporting etc

Current Issues with the hellip Master

bull Unstructured

bull Lack of robust disciplined code management

bull Different blocks of codes for different divisions

bull Same item in more than one place

bull Different categories should be in distinctly separate logical blocks

Current Issues with the hellip Master

bull Equivalent descriptions different codes

bull Warehouse codes embedded in item codes

bull As many as twenty occurrences of the same physical

bull Makes operation and reporting inaccurate and difficult

NQR500 TRUCKISUZUNQR500OR HHOSES EXT OUTSIDE REPAIRS HYD HOSES EXTOR HHOSES INT OUTSIDE REPAIRS HYD HOSES INTOR WINDOWS EXT OUTSIDE REPAIRS - WINDOWS EXTOR WINDOWS INT OUTSIDE REPAIRS - WINDOWS INTOREP HYD HOSES OUTSIDE REPAIRS - HYD HOSESOREP WINDOWS OUTSIDE REPAIRS - WINDOWSOIL MAROPA 320 MAROPA 320 OILOIL01 AUTO TRANS FLUID (ATF)DBOIL01-R0303 AUTO TRANS FLUID (ATF)DBOIL01-R0304 AUTO TRANS FLUID (ATF)DBOIL01-R0305 AUTO TRANS FLUID (ATF)DBOIL01-R0306 AUTO TRANS FLUID (ATF)DBOIL01-R0307 AUTO TRANS FLUID (ATF)DB

ITEM CODE DESCRIPTION ITEM CODE DESCRIPTION100004200002 TYRE LOCK RING SFETY 25 175R25 XGC E3 TYRE MICHELIN 175R25 XGC E3100004203007 TYRE MC1800R25XHAD 2 19575R16C TYRE MICHELIN 19575R16C100004203008 TYRE MC175R25XMD2 2 225R25 YO TYRE TYRE 100004203018 TYRE BS265R25VLTSE4 235X25 FS TYRE 100004203019 TYRE BS205R25VLTSE4 255R25 FS TYRE 100004203020 TYRE BS1200R24M840 265R25 FS TYRE 100004203026 TYRE FS195R14 CV2000 265R25 GY TYRE 100004203030 TYRE NOK205R25 L3 LODER GRIP BS265R25VLTSE4 TYRE BRIDGESTONE BS265R25VLTS100004203032 TYRE TOY265-25G25L520PR MC205R25XADN1 TYRE MICHELIN MC205R25XADN1100004203036 TYRE TOY205R25E3 MC235R25XADN1 TYRE MICHELIN MC235R25XADN1100004203055 TYRE MC1200R24XZY MC235R25XMD22 TYRE MICHELIN MC235R25XMD22100004203062 TYRE BS265-25L5 MC265R25XADN1 TYRE MICHELIN MC265R25XADN1100004203063 TYRE DUN265-25L5 MC265R25XMD22 TYRE MICHELIN MC265R25XMD22100004203065 TYRE MC1800R25XKD S1800R25 TYRE 100004203067 TYRE GENERAL 265-25L5 40PLY S225R25 YO TY TYRE 100004203074 TYRE BS295R25VLTSZ S235X25 FS TYRE 100004203077 TYRE PRIMEX 235-25L5 SLICK S255R25 FS TYRE 103194203001 TYRE BF GOOD RICH 40070R20 S265R25 BS TYRE BRIDGESTONE 265R25 VLT801070704049 TYRE O-RING 325T S265R25 FS TYRE 801070704051 TYRE VALVE S265R25 GY TYRE 801070704052 TYRE VALVE CORE SRI0008 TYRE MICHELIN 295R25 XADN801070704053 TYRE HANLING FEE SERVICE FEE TYRE SERVICE FEE1200R24 XZY E2 TYRE MICHELIN 1200R24 XZY E2 SPUD TYRE SPUD

Current Issues with the hellip Master Multiple occurrences of the same

physical entity with different codes

Very different codes for broadly identical physical entities ndash tyres ndash locate in entirely different locations in the table

Precision ordered dataVersus hellip

73

Value versus precisionA critical consideration

Practical fundamental strategic taxonomy precision

Busi

ness

valu

e d

eliv

ere

d

100

100

The goal

Just about every implementation I have ever seen

Financial cubeEssence of integrationWell over 1000 hours RampD

Location

Fun

ctio

n

Accounts

Accounts -- fi

nancial

Assets

Prod

ucts

Peop

le

Pro

ject

s

etc

Cubic business modelA logical taxonomic construct

Every organization has a location logical dimension ndash where we do what we do

and a functional logical dimension ndash what we do

These can be plotted on a matrix of function versus location

This is fundamental to the design of a chart of accounts and all other logical components that define the business

There are multiple further dimensions including income expenditure personnel machines products etc

Each of these should be described by a fundamental precision strategic taxonomy

This model in the general ledger provides a critical elment of integration

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

1 Broad concept been known to me for over twenty years

2 I have done some elements semi-manually

3 For years I thought everyone could understand this and do it

4 Never seen anything like it

5 Extremely powerful tool

The true value

1 Exceptionally high quality financial data

2 Extremely easy to access and analyze

3 Facilitate greatly improved high value executive level strategic decision making ndash the decisions to thrive

4 Properly used WILL lead to greatly improved competitiveness and profitability

5 This will enhance profitable growth

6 Every organization needs this

7 The current ERP market is estimated at US$56 billion

8 We can easily capture at least 1 of this over the next ten years ndash this is THE way of the future

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

1 Taxonomy approach immediately engages with executives to specify high level configuration focused on the essence of the business ndash focus on better decision making NOT process ndash strategic executive level facilitation ndash excellent executive engagement and custody

2 Fundamental focus on better strategic (thrive) decisions at executive and operational level ndash put the essence (strategy) of the business in the face of staff at all levels constantly

3 Design geared to answering the questions you have not yet thought to ask ndash no need for lengthy business requirements workshops

4 Orders of magnitude improvement in system strategic support value delivery ndash basis for enabling executives and managers to make much better decisions IF they do the work to interpret and act on the information

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

5 Move away from expensive resources constantly maintaining simple reports to developing sophisticated models that support high value understanding analysis and decision making

6 Major improvements in quality of master data and ease of master data maintenance

7 Systems easier and more efficient to use at a transaction level frequently results in productivity gains and head count reductions reduction in audit fees etc

8 Do things the software vendor does not think are possible and that may create substantial strategic value opportunities

9 Establish a culture of data precision in fact a whole culture relating to the way you run your systems

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

1 Strategic (thrive) decision support ndash psychology of decision making ndash strategic elements at top of list comply with cognitive span equals seven plus or minus two items at any level of hierarchy

2 Every validation list custom validation lists fully describe entities the way the business and executives think about them

3 Fundamental first principles strategic design with finely granular highly structured hierarchically presented content

4 Ease of reading and navigation ndash trailing periods indents capitalization precision language ndash semantic structure ndash JARampA originated standards and conventions

5 Ease of reporting ndash range coding ndash ease of report maintenance ndash context for precision configuration ndash ease and quality of master data maintenance

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

6 Creative strategic use of unrelated modules to work together and limited scope creative strategic custom development ndash the impossible achieved affordably

7 Cubic business model ndash a powerful logical ldquoactivity basedrdquo management model in the General Ledger ndash powerful strategic decision support benefits with major positive governance impacts and reduced audit fees ndash JARampA have custom developed software to assist with this

8 Lower long term system operating costs coupled with ORDERS OF MAGNITUDE IMPROVEMENT in effectiveness efficiency and decision support ndash better thrive (profitable growth decisions) ndash where the REAL value lies ndash answer the questions we have not yet thought of

85

e

Summing up ndash the JARampA Approach to Creating Competitive Advantage

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Requires a significant investment

5 An ART and a science

6 Vital to unlocking the true value of any Business Information System Investment

7 An opportunity for dramatic gearing of any investment

Better DECISIONS

87

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

7 Ten things to enhance your current systems

88

What can be done

1 Buy a new ERP ndash expensive high risk

2 Re-implement your current ERP ndash not quite as expensive

3 Comprehensive Data Warehouse with Precision Taxonomies ndash not nearly as expensive or high risk but still costly

4 Anything else -- SMALL changes

What is an ERPREALLY

A huge precision data processing factory that SHOULD be fed precision data in order to produce precision

results (the factory CAN be OLD)

What is an ERPRefurbish

vs Deleting a building

>
>

1 Software settings

2 Cubic Business Modeltrade in the General Ledger

3 Asset classification

4 Product Material Item classification catalogue

5 Classification of Personnel

6 Other specific classifications

7 Unique attributes on Products and other classification master data

8 General record level attribute settings

9 Other configuration settings

Components of Precision Configuration

93

How is value created

Value is created by business actions that deliver on the essence of why the organization exists and how it thrives

Value manifests through increased profitability growth acquisitions job satisfaction fulfilment of the strategic vision

The consequence of intuitive intelligent informed leadership business decisions ndash thrive decisions

Such decisions are facilitated accelerated and enhanced through access to more intelligent meaningful and relevant information

Answers to the questions I have not yet thought to ask

Such ldquointelligent informationrdquo is assembled as a consequence of high level strategic and executive level input into the design of the data CONTENT ndash taxonomies designed to catalogue every conceivably relevant classification ahead of time

High value intelligent c

ontent desig

n

94

Some SMALL things YOU can doTo make your ERP work better for you TOMORROW

1 Repopulate key standard attribute tables

2 Create new custom attribute tables

95

Repopulate key standard attribute tables

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

Drastically im

prove the content o

f some

key tables s

uch as Credit N

ote Reasons

Product Ite

m Class etc

96

Develop lists

1 One to ten people in a room with a projector

2 Brainstorm all possible content for the list ndash capture on screen

3 Each summarize to between five and ten headings

4 Type all the lists in

5 Combine them into between five and ten groups

6 Give each group a heading

7 Lift out sub-categories

8 Code ndash remember indents trailing periods capitalization

9 Check impacts

10Implement

97

Develop lists 2

1 Quality of list is dependent on quality of input

2 Want lists to be complete comprehensive and well designed

3 Design compromises will be with you for ever

4 Document

5 Train

6 Utilize

98

Develop lists 3

1 Develop Hierarchy

a) Hierarchy of descriptions ndash indent each level by one character position

b) HEADINGS IN CAPITAL LETTERS

c) Posting level items in Proper Case

d) Abbreviate as necessary

2 Code

a) Mirror indents with trailing periods

b) Gap code

c) Mnemonic Alpha preferred else Alpha Numeric else Numeric

d) 1 to 4 character segments separated by ldquo-rdquo

99

Create new custom attribute tables

Add user defined attri

bute fields anywhere

where they m

ake sense ndash P

roducts

Debtors (Custo

mers) e

tc

100

Develop attributes

1 One to ten people in a room with a projector

2 Brainstorm all possible attributes for management information

3 If in doubt add

4 Structure and Code as before

5 Capture sheets

6 Train staff to classify and add

7 Reports

8 Identify clever functionality that can work with attributes add where cost effective

9 Harvest information

101

Unlocking the full potential

1 Progressively improve classifications and add attributes

2 Progressively develop reports analysis and custom functionality

3 Advance to more complex and inter-related lists

a) Product Item Material Class Group is the largest list that you might apply this approach to

b) Major Master Lists like Chart of Accounts and Product Catalogue Master might be done in increments ONCE you have experience with this approach

c) Other Master Lists like Debtors and Creditors Masters could be restructured in time

4 Eventually you might find you have effectively re-implemented

102

10 things to look out for

1 Ambiguous names incorrect postings ndash ANSWER ndash change the name so that it is unambiguous ndash eg Factory -- Operating Cost and Factory ndash Asset

2 Jumbled accounts and other lists ndash ANSWER ndashnew sub-structure

3 Large number of dissimilar transactions in one account having to unscramble in Excel ndash ANSWER ndash create a block of well thought out accounts to replace the single account

4 Overlapping or duplicate entries ndash eg same Tyres in different places ndash ANSWER ndash close duplicates only one set of entries ndash may close both and open a new set of well-structured entries

5 Answers to ldquocommon senserdquo questions take ages to obtain ndash lots of analysis in Excel or custom software that keeps changing ndash check if all the common sense attributes are on the master record and add as necessary ndash as many as possible ndash once you start adding do the lot

103

10 things to look out for

6 Evaluate all manual spreadsheet and custom applications and determine where these are a response to inexact or sloppy configuration and progressively adjust or eliminate

7 Develop a comprehensive awareness of the need for accurate data train personnel in terms of neatness accuracy spelling capitalization accuracy of allocation etc

8 Develop soft-issue metrics ndash customer satisfaction employee satisfaction etc

9 Harmonize critical elements of information classification ndash Accounts Assets People Products ndash across all modules and all systems ndash develop an integrated environment especially between the ERP and the Operational Systems

10Balance the decision support load between modules ndash move the detail out of the General Ledger ndash 5 to 10 Asset Categories People Categories Inventory Categories etc

104

Summing up

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Some items require a very small investment ndash an ART and a science

5 A significant opportunity to get more out of your current systems

Better DECISIONS

105

What is your single most important insight from this presentation

What is the single most practical action that you can take tomorrow to apply strategic (right thing essence thinking more effectively

JamesJamesARobertsoncom

Please write down

your thoughts

NOW

If you do not act within 48 hours you probably never will (Bill Gates)

Act TODAY

106

Assisting clients to thrive through the effective application of IT and ERP

QuestionsWe will email you my book and hand-outs of slides

Dr James Robertson PrEng ndash The ERP Doctor -- Mobile +44 (0) 77 6862 2875 +27 (0)83 251 6644wwwJames-A-Robertson-and-Associatescom

JamesJamesARobertsoncom

LinkedIn httpukLinkedIncominDrJamesARobertsonERPDoctor

JARampA are available to assist in applying these principles

  • Slide 1
  • Slide 2
  • Slide 3
  • A word of caution
  • Slide 5
  • This is NOT in a Text Book
  • Pulse measurement
  • Motivating quotes
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • The fundamental requirements for an ERP
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • A classic practical example NO Executive involvement
  • Top down (CEO led) versus bottom up design
  • Slide 25
  • Three alternative ERP value scenarios Unlocking the TRUE potent
  • Slide 27
  • What is strategy An executive responsibility
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
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  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
  • Slide 47
  • Slide 48
  • Slide 49
  • What is an ERP IBIS A filing cabinet
  • IBIS ndash what every company REALLY has
  • Slide 52
  • Case Study Strategic Engineered Precision Configuration WITH C
  • Slide 54
  • Slide 55
  • Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)
  • Define Strategic Engineered Precision Configuration
  • Slide 58
  • Slide 59
  • Slide 60
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Slide 66
  • Slide 67
  • Slide 68
  • Current Issues with the hellip Master
  • Current Issues with the hellip Master (2)
  • Current Issues with the hellip Master (3)
  • Slide 72
  • Slide 73
  • Slide 74
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Slide 83
  • Slide 84
  • Slide 85
  • Slide 86
  • Slide 87
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  • Slide 89
  • Slide 90
  • Slide 91
  • Slide 92
  • Slide 93
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  • Slide 95
  • Slide 96
  • Slide 97
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  • Slide 99
  • Slide 100
  • Slide 101
  • Slide 102
  • Slide 103
  • Slide 104
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  • Slide 106
Page 14: IBIS – The Strategic View of Business Information -- by Dr James A Robertson PrEng

Failures are increasingThe threat and therefore the opportunity is huge

Including clinical integration project

15

ldquo19 out of 20 ERP (integrated business information system) implementations do NOT deliver what was promisedrdquo

ERP an industry in crisisExecutive Opinion

16

Attendees of Gartners Business Intelligence Summit in London last month were not surprised to hear that most enterprises are still failing to use business intelligence (BI) strategically Gartners survey of over 1300 CIOs returned some unimpressive findings about the state of BI implementations Gartners vice president of research summed up the situation nicely by saying

ldquoMost organisations are not making better decisions than they did five years agordquo

An industry characterized by failureA strategic executive outcome

BUSINESS INTELLIGENCEArticle published in Computer Business Review Africa

One of the classic business problems of this age

We have spent a FORTUNE on this computer system and IT tell me it will

take two years and another few million to get what I want BUT the transactions are

being processed already

Some harsh facts

1 Seventy percent of IT investments fail TOTALLY

2 19 out of 20 ERP implementations ldquodo not deliver what was promisedldquo

3 Seventy percent of BPR investments fail

4 Ninety percent of strategic plans fail

ldquoThe next corporate disaster waiting to happenrdquo

Business system failure can trash your business

Professor Richard Nolan ndash Harvard University

Unlocking the TRUE potential of ERPvs The Factors Driving Mediocrity

1 DO NOT know it is possible2 Inappropriate Governance3 Operational investment focus4 No concept of how to deliver strategic advantage5 Lack of a holistic Integrated Business Information Systems (IBIS) view 6 Unaware of the CRITICAL role of the strategic solution architect7 The commercial model of implementation is diametrically opposed to a

high value outcome8 The average rate approach9 Process and as is obsession10Technobabble11Sloppy configuration12Confusion regarding valid customization13Lack of awareness of the benefits of strategic customization14Sloppy CONTRACTS with no accountability15Unconscious incompetence is EVERYWHERE

What is NOT an engineering approach

The engineering approach

A classic practical exampleNO Executive involvement

bull CEO of very big listed corporation in Johannesburg

bull With very big installation

bull Of very big brand ERP

bull Used in advertising

bull ldquoAt the executive level I would rate my systems at 110rdquo

bull ldquoAt the operational level I would rate my systems at 710rdquo

23

110

710BUT even that is being done

with smoke and mirrors

Top down (CEO led)versus bottom up design

24

Top Down ndash Strategy Focused

Bottom Up ndash Process Focused

25

There IS great opportunityERP can and should add value

26

Three alternative ERP value scenarios Unlocking the TRUE potential of ERP IBIS 100 1000 x the norm

1000

1 Current industry norm for process

based ldquoBest Practicerdquo

0

10X 001

100

0

2 Strategic precision

configuration with CEO Executive Custody

X 1

XXX 10

0

3 Strategic customizationWith CEO Custody

This is the ONLY valid scenario but it seldom

occurs

Relative strategic value measured in terms of business competitiveness growth and

profitability

27

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

28

What is strategyAn executive responsibility

Thrive

Strategy ndash Doing the right things

Tact

ics

ndash D

oin

g t

hin

gs

right

SurviveDie slowly

Die fast

Professor Malcolm McDonald

The time dependency of strategy

Professor Malcolm McDonald -- httpwwwmalcolm-mcdonaldcom

The time dependency of strategy

Professor Malcolm McDonald -- httpwwwmalcolm-mcdonaldcom

The time dependency of strategy

Professor Malcolm McDonald

The time dependency of strategyfrom good to GREAT

Analysis of the strategic environmentThe CEO owns this view

34

What IS Strategy

The Essence of WHY the Organization exists and HOW it THRIVES

1 Virtually NEVER changes

2 Intuited

3 Discovered NOT invented

35

Determining the ESSENCE of the business and how it thrives

1 Experienced strategic facilitator

2 Interview each executive one on one starting with the CEO

3 ldquoPlease will you tell me the essence of your business and how it thrives ndash what differentiates you from your competitionrdquo

4 Listen carefully

5 Take lots of notes

6 After completing the interviews synthesize ALL the views to arrive at a SINGLE SENTENCE amplified as necessary with further detail

7 If an executive differs with the CEO then unless the CEO has just arrived the CEOrsquos view must prevail particularly if the CEO is the founder or has been there for many years

8 New executives can be FAR off the mark

36

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

37

There IS great opportunityERP can and should add value

38

Key principles of executive level strategic decision making

1 85 of the basis of executive decision making is soft and tacit information

2 Skim ndash headlines

3 Maximum focus at the start of a report ndash the first page

4 8020 ndash Pareto ndash the Critical Key issues

5 Fast

6 Decisive

7 Right more than wrong

8 High value

9 Intuitive

Critical principle ndash constraint and opportunity -- cognitive span

Drill downA function of the content

41

Personnel Strategically Aligned Key Performance Indicators (KPIrsquos)

Tell me how you want me to behave and I will tell you HOW to measure me

Tell me how you are going to measure me and I will tell you how I am going to behave

Turn it around

Some key considerations with regard to decision making

43

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

Pulse Measurement

1 Concise diagnostic intervention ndash 1 to 10 days

2 Starts with executive interviews ndash understand the Essence of the Business and how it Thrives and Critical Concerns

3 Drill down to systems

4 +- 7 bullet point findings weighted

5 +- 7 recommended actions weighted

6 Findings frequently so obvious and so practical client can continue unaided

7 Strategic advisory and or project leadership to implement recommendations

Analysis of consolidated findings

httpswwwdropboxcomshvfkrz5p5yliwwaryV7SrD6kSh

46

30

1916

14

126 3

1 Mythology hype amp tradition -- 30

2 Lack of executive custody inap-propriate governance and policies -- 19

3 Lack of strategic architecture alignment etc -- 16

4 Lack of data engineering and poor configuration -- 14

5 Soft issues and change impacts -- 12

6 Lack of an engineering approach lack of precision etc -- 6

7 Technology issues -- 3

Factors causing ERP failure

47

22

20

19

17

14

6 2

1Executive custody strategic solution architect accountability -- 22

2 Effective change facilitation -- 20

3 Strategic architecture alignment etc -- 19

4 Data engineering and configuration -- 17

5 Engineering approach design against failure precision etc -- 14

6 Business integration training processes CBT --6

7 Technology -- 2

Factors for ERP reimplementation success

The value of technology is determined by the person using the technology

49

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

bull ldquoEnterprise Resource Planningrdquo = ERP Systemsbull or bull Integrated Business Information Systemsrdquo = IBIS

bull = ALL the information ldquorepositoriesrdquobull = databasesbull = tablesbull = listsbull = filing drawers folders

bull real world items that require description and managementbull

bull + the numerical computations workflow and other activities that are executed with the numbers (and text) stored in these repositories

bull ALL of which can be done by human beings -- including making a messbull

What is an ERP IBISA filing cabinet

51

IBIS ndash what every company REALLY has

Etc etc etc

Custom-ization

In-house custom development

Industry specific package

Brandname ERP = FRED

Spreadsheets

Data warehouse and BI

52

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

53

bull Stalled ERP implementation

bull CEO bought into ldquoERP as a strategic resourcerdquo based on my approach

bull Highly structured strategic Product Class taxonomy

bull Clever software to add products and maintain high quality master data

bull Projects module

bull Brand Management expense taxonomy

bull Clever software to create a project for every brand line with these expense heads

bull Direct integration with General Ledger

bull Comprehensive Brand Project Management and reporting to Principals in Europe

bull New account increased turnover significantly because could do something competitors could NOT do

Dramatic improvements in competitiveness growth and profitability are the ONLY valid arbiters of the success of an ERP implementation or a strategic plan

Case Study Strategic Engineered Precision Configuration WITH Clever Customization to support the ESSENCE

Data engineering

Data engineering principlesCase study

1 ERP Dramatic increase in management information

2 Reduction in head count

3 Dramatic reduction in audit time and cost

4 Unqualified balance sheet first time in 15 years

5 Presented with the client at a public conference

1 Strategic ndash Essence of the Business and how it thrives

2 Engineered ndash rigorous systematic comprehensively tried and tested methods standard conventions expert practitioners etc

3 Precision ndash exact carefully design meticulously fashioned

4 Taxonomies ndash hierarchical information classifications ordering and organizing business information

5 Coupled to precision code schemes which adhere to a number of very specific coding rules and conventions

6 A total solution

Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)

57

Define Strategic Engineered Precision Configuration

bull Configuring the ERP so that it PRECISELY models the real worldbull The goal is that any executive manager supervisor or operator

can look at the configuration and say ldquoYES this IS my businessrdquobull Founded on master data taxonomies ndash structured semantic

contentbull Coupled to custom business specific attributesbull Supplemented by highly structured record level configurationbull Supporting small pieces of clever custom development that add

huge value and create huge strategic and operational opportunities

An ERP is a huge precision data processing factory

Feed it precision data

58

Conventional taxonomy example

ANIMALSELEPHANTSRHINOCEROSDOGSCATS

LIONSLEOPARDSDOMESTIC CATS

Persian CatsDomestic Short Hair Catsetc

59

Taxonomy defined

1 Logical word (semantic structure)

2 Precision vocabulary of preferred terms

3 Conveys understanding between humans with relevant knowledge and experience

4 Once linked to a precision code scheme the most important communication mechanism between computers and people

5 An art and a science

6 Once it is right it is OBVIOUS

Taxonomy example

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

61

Taxonomy relevance

1 Essential to effective operational and strategic use of business software

2 Nearly ALL validation lists (drop down lists) chart of accounts etc

3 Large body of expertise ndash Botany Zoology military filing Library Science Information Management etc

4 Unknown to many (most) IT professionals and business people

62

A computer isAn adding machine calculator

011+1=101+1+1=111+1+1+1=100

Called a ldquobitrdquo

8 bits make a byte

2 bytes make an ASCII character

A= ldquo41rdquo hex

0 1

63

Coding taxonomies

1 Computers only understand binary

2 The code is a unique binary pattern that corresponds to the structured language taxonomy

3 The only way the computer will appear to be intelligent

4 Results in ldquointelligent datardquo

5 Standard conventions1 Indents and trailing periods

2 Capitalization

3 Other standards and conventions

64

Taxonomy examples

1 Some practical examples of how code schemes should look

2 Various small validation lists ndash some custom some standard

3 Various custom product attributes

4 Product classification ndash custom field

5 Machine vehicle operating costs and spares

6 Consolidation Charts of Accounts medium and large organizations

65

Example of custom data entry screenWith custom taxonomies

Custom code maintenance development for client specific taxonomy

Matching codes in unrelated module provide logical integration

Getting the software to do what it supposedly cannot do

Example of exceptionally BAD practice

500528 Waste Material Consumed500530 Loss from valuation of external materials500540 Loss from valuation of own materials500550 Losses - inventory variance -consignment

sale500560 Safety Clothing500565 Safety Equipment500570 Sand amp Stone500575 Scraper Rope500580 Scrapers500585 Services500590 Signs500595 Skips amp Cages500600 Finished Goods Inventory Offset500605 Smelting amp Refining500610 Production Order Settlement - Variance500615 Steel Other500620 Steel Sections500625 Steel Sheets amp Plates

Huge impact on integration reporting etc

Current Issues with the hellip Master

bull Unstructured

bull Lack of robust disciplined code management

bull Different blocks of codes for different divisions

bull Same item in more than one place

bull Different categories should be in distinctly separate logical blocks

Current Issues with the hellip Master

bull Equivalent descriptions different codes

bull Warehouse codes embedded in item codes

bull As many as twenty occurrences of the same physical

bull Makes operation and reporting inaccurate and difficult

NQR500 TRUCKISUZUNQR500OR HHOSES EXT OUTSIDE REPAIRS HYD HOSES EXTOR HHOSES INT OUTSIDE REPAIRS HYD HOSES INTOR WINDOWS EXT OUTSIDE REPAIRS - WINDOWS EXTOR WINDOWS INT OUTSIDE REPAIRS - WINDOWS INTOREP HYD HOSES OUTSIDE REPAIRS - HYD HOSESOREP WINDOWS OUTSIDE REPAIRS - WINDOWSOIL MAROPA 320 MAROPA 320 OILOIL01 AUTO TRANS FLUID (ATF)DBOIL01-R0303 AUTO TRANS FLUID (ATF)DBOIL01-R0304 AUTO TRANS FLUID (ATF)DBOIL01-R0305 AUTO TRANS FLUID (ATF)DBOIL01-R0306 AUTO TRANS FLUID (ATF)DBOIL01-R0307 AUTO TRANS FLUID (ATF)DB

ITEM CODE DESCRIPTION ITEM CODE DESCRIPTION100004200002 TYRE LOCK RING SFETY 25 175R25 XGC E3 TYRE MICHELIN 175R25 XGC E3100004203007 TYRE MC1800R25XHAD 2 19575R16C TYRE MICHELIN 19575R16C100004203008 TYRE MC175R25XMD2 2 225R25 YO TYRE TYRE 100004203018 TYRE BS265R25VLTSE4 235X25 FS TYRE 100004203019 TYRE BS205R25VLTSE4 255R25 FS TYRE 100004203020 TYRE BS1200R24M840 265R25 FS TYRE 100004203026 TYRE FS195R14 CV2000 265R25 GY TYRE 100004203030 TYRE NOK205R25 L3 LODER GRIP BS265R25VLTSE4 TYRE BRIDGESTONE BS265R25VLTS100004203032 TYRE TOY265-25G25L520PR MC205R25XADN1 TYRE MICHELIN MC205R25XADN1100004203036 TYRE TOY205R25E3 MC235R25XADN1 TYRE MICHELIN MC235R25XADN1100004203055 TYRE MC1200R24XZY MC235R25XMD22 TYRE MICHELIN MC235R25XMD22100004203062 TYRE BS265-25L5 MC265R25XADN1 TYRE MICHELIN MC265R25XADN1100004203063 TYRE DUN265-25L5 MC265R25XMD22 TYRE MICHELIN MC265R25XMD22100004203065 TYRE MC1800R25XKD S1800R25 TYRE 100004203067 TYRE GENERAL 265-25L5 40PLY S225R25 YO TY TYRE 100004203074 TYRE BS295R25VLTSZ S235X25 FS TYRE 100004203077 TYRE PRIMEX 235-25L5 SLICK S255R25 FS TYRE 103194203001 TYRE BF GOOD RICH 40070R20 S265R25 BS TYRE BRIDGESTONE 265R25 VLT801070704049 TYRE O-RING 325T S265R25 FS TYRE 801070704051 TYRE VALVE S265R25 GY TYRE 801070704052 TYRE VALVE CORE SRI0008 TYRE MICHELIN 295R25 XADN801070704053 TYRE HANLING FEE SERVICE FEE TYRE SERVICE FEE1200R24 XZY E2 TYRE MICHELIN 1200R24 XZY E2 SPUD TYRE SPUD

Current Issues with the hellip Master Multiple occurrences of the same

physical entity with different codes

Very different codes for broadly identical physical entities ndash tyres ndash locate in entirely different locations in the table

Precision ordered dataVersus hellip

73

Value versus precisionA critical consideration

Practical fundamental strategic taxonomy precision

Busi

ness

valu

e d

eliv

ere

d

100

100

The goal

Just about every implementation I have ever seen

Financial cubeEssence of integrationWell over 1000 hours RampD

Location

Fun

ctio

n

Accounts

Accounts -- fi

nancial

Assets

Prod

ucts

Peop

le

Pro

ject

s

etc

Cubic business modelA logical taxonomic construct

Every organization has a location logical dimension ndash where we do what we do

and a functional logical dimension ndash what we do

These can be plotted on a matrix of function versus location

This is fundamental to the design of a chart of accounts and all other logical components that define the business

There are multiple further dimensions including income expenditure personnel machines products etc

Each of these should be described by a fundamental precision strategic taxonomy

This model in the general ledger provides a critical elment of integration

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

1 Broad concept been known to me for over twenty years

2 I have done some elements semi-manually

3 For years I thought everyone could understand this and do it

4 Never seen anything like it

5 Extremely powerful tool

The true value

1 Exceptionally high quality financial data

2 Extremely easy to access and analyze

3 Facilitate greatly improved high value executive level strategic decision making ndash the decisions to thrive

4 Properly used WILL lead to greatly improved competitiveness and profitability

5 This will enhance profitable growth

6 Every organization needs this

7 The current ERP market is estimated at US$56 billion

8 We can easily capture at least 1 of this over the next ten years ndash this is THE way of the future

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

1 Taxonomy approach immediately engages with executives to specify high level configuration focused on the essence of the business ndash focus on better decision making NOT process ndash strategic executive level facilitation ndash excellent executive engagement and custody

2 Fundamental focus on better strategic (thrive) decisions at executive and operational level ndash put the essence (strategy) of the business in the face of staff at all levels constantly

3 Design geared to answering the questions you have not yet thought to ask ndash no need for lengthy business requirements workshops

4 Orders of magnitude improvement in system strategic support value delivery ndash basis for enabling executives and managers to make much better decisions IF they do the work to interpret and act on the information

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

5 Move away from expensive resources constantly maintaining simple reports to developing sophisticated models that support high value understanding analysis and decision making

6 Major improvements in quality of master data and ease of master data maintenance

7 Systems easier and more efficient to use at a transaction level frequently results in productivity gains and head count reductions reduction in audit fees etc

8 Do things the software vendor does not think are possible and that may create substantial strategic value opportunities

9 Establish a culture of data precision in fact a whole culture relating to the way you run your systems

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

1 Strategic (thrive) decision support ndash psychology of decision making ndash strategic elements at top of list comply with cognitive span equals seven plus or minus two items at any level of hierarchy

2 Every validation list custom validation lists fully describe entities the way the business and executives think about them

3 Fundamental first principles strategic design with finely granular highly structured hierarchically presented content

4 Ease of reading and navigation ndash trailing periods indents capitalization precision language ndash semantic structure ndash JARampA originated standards and conventions

5 Ease of reporting ndash range coding ndash ease of report maintenance ndash context for precision configuration ndash ease and quality of master data maintenance

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

6 Creative strategic use of unrelated modules to work together and limited scope creative strategic custom development ndash the impossible achieved affordably

7 Cubic business model ndash a powerful logical ldquoactivity basedrdquo management model in the General Ledger ndash powerful strategic decision support benefits with major positive governance impacts and reduced audit fees ndash JARampA have custom developed software to assist with this

8 Lower long term system operating costs coupled with ORDERS OF MAGNITUDE IMPROVEMENT in effectiveness efficiency and decision support ndash better thrive (profitable growth decisions) ndash where the REAL value lies ndash answer the questions we have not yet thought of

85

e

Summing up ndash the JARampA Approach to Creating Competitive Advantage

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Requires a significant investment

5 An ART and a science

6 Vital to unlocking the true value of any Business Information System Investment

7 An opportunity for dramatic gearing of any investment

Better DECISIONS

87

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

7 Ten things to enhance your current systems

88

What can be done

1 Buy a new ERP ndash expensive high risk

2 Re-implement your current ERP ndash not quite as expensive

3 Comprehensive Data Warehouse with Precision Taxonomies ndash not nearly as expensive or high risk but still costly

4 Anything else -- SMALL changes

What is an ERPREALLY

A huge precision data processing factory that SHOULD be fed precision data in order to produce precision

results (the factory CAN be OLD)

What is an ERPRefurbish

vs Deleting a building

>
>

1 Software settings

2 Cubic Business Modeltrade in the General Ledger

3 Asset classification

4 Product Material Item classification catalogue

5 Classification of Personnel

6 Other specific classifications

7 Unique attributes on Products and other classification master data

8 General record level attribute settings

9 Other configuration settings

Components of Precision Configuration

93

How is value created

Value is created by business actions that deliver on the essence of why the organization exists and how it thrives

Value manifests through increased profitability growth acquisitions job satisfaction fulfilment of the strategic vision

The consequence of intuitive intelligent informed leadership business decisions ndash thrive decisions

Such decisions are facilitated accelerated and enhanced through access to more intelligent meaningful and relevant information

Answers to the questions I have not yet thought to ask

Such ldquointelligent informationrdquo is assembled as a consequence of high level strategic and executive level input into the design of the data CONTENT ndash taxonomies designed to catalogue every conceivably relevant classification ahead of time

High value intelligent c

ontent desig

n

94

Some SMALL things YOU can doTo make your ERP work better for you TOMORROW

1 Repopulate key standard attribute tables

2 Create new custom attribute tables

95

Repopulate key standard attribute tables

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

Drastically im

prove the content o

f some

key tables s

uch as Credit N

ote Reasons

Product Ite

m Class etc

96

Develop lists

1 One to ten people in a room with a projector

2 Brainstorm all possible content for the list ndash capture on screen

3 Each summarize to between five and ten headings

4 Type all the lists in

5 Combine them into between five and ten groups

6 Give each group a heading

7 Lift out sub-categories

8 Code ndash remember indents trailing periods capitalization

9 Check impacts

10Implement

97

Develop lists 2

1 Quality of list is dependent on quality of input

2 Want lists to be complete comprehensive and well designed

3 Design compromises will be with you for ever

4 Document

5 Train

6 Utilize

98

Develop lists 3

1 Develop Hierarchy

a) Hierarchy of descriptions ndash indent each level by one character position

b) HEADINGS IN CAPITAL LETTERS

c) Posting level items in Proper Case

d) Abbreviate as necessary

2 Code

a) Mirror indents with trailing periods

b) Gap code

c) Mnemonic Alpha preferred else Alpha Numeric else Numeric

d) 1 to 4 character segments separated by ldquo-rdquo

99

Create new custom attribute tables

Add user defined attri

bute fields anywhere

where they m

ake sense ndash P

roducts

Debtors (Custo

mers) e

tc

100

Develop attributes

1 One to ten people in a room with a projector

2 Brainstorm all possible attributes for management information

3 If in doubt add

4 Structure and Code as before

5 Capture sheets

6 Train staff to classify and add

7 Reports

8 Identify clever functionality that can work with attributes add where cost effective

9 Harvest information

101

Unlocking the full potential

1 Progressively improve classifications and add attributes

2 Progressively develop reports analysis and custom functionality

3 Advance to more complex and inter-related lists

a) Product Item Material Class Group is the largest list that you might apply this approach to

b) Major Master Lists like Chart of Accounts and Product Catalogue Master might be done in increments ONCE you have experience with this approach

c) Other Master Lists like Debtors and Creditors Masters could be restructured in time

4 Eventually you might find you have effectively re-implemented

102

10 things to look out for

1 Ambiguous names incorrect postings ndash ANSWER ndash change the name so that it is unambiguous ndash eg Factory -- Operating Cost and Factory ndash Asset

2 Jumbled accounts and other lists ndash ANSWER ndashnew sub-structure

3 Large number of dissimilar transactions in one account having to unscramble in Excel ndash ANSWER ndash create a block of well thought out accounts to replace the single account

4 Overlapping or duplicate entries ndash eg same Tyres in different places ndash ANSWER ndash close duplicates only one set of entries ndash may close both and open a new set of well-structured entries

5 Answers to ldquocommon senserdquo questions take ages to obtain ndash lots of analysis in Excel or custom software that keeps changing ndash check if all the common sense attributes are on the master record and add as necessary ndash as many as possible ndash once you start adding do the lot

103

10 things to look out for

6 Evaluate all manual spreadsheet and custom applications and determine where these are a response to inexact or sloppy configuration and progressively adjust or eliminate

7 Develop a comprehensive awareness of the need for accurate data train personnel in terms of neatness accuracy spelling capitalization accuracy of allocation etc

8 Develop soft-issue metrics ndash customer satisfaction employee satisfaction etc

9 Harmonize critical elements of information classification ndash Accounts Assets People Products ndash across all modules and all systems ndash develop an integrated environment especially between the ERP and the Operational Systems

10Balance the decision support load between modules ndash move the detail out of the General Ledger ndash 5 to 10 Asset Categories People Categories Inventory Categories etc

104

Summing up

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Some items require a very small investment ndash an ART and a science

5 A significant opportunity to get more out of your current systems

Better DECISIONS

105

What is your single most important insight from this presentation

What is the single most practical action that you can take tomorrow to apply strategic (right thing essence thinking more effectively

JamesJamesARobertsoncom

Please write down

your thoughts

NOW

If you do not act within 48 hours you probably never will (Bill Gates)

Act TODAY

106

Assisting clients to thrive through the effective application of IT and ERP

QuestionsWe will email you my book and hand-outs of slides

Dr James Robertson PrEng ndash The ERP Doctor -- Mobile +44 (0) 77 6862 2875 +27 (0)83 251 6644wwwJames-A-Robertson-and-Associatescom

JamesJamesARobertsoncom

LinkedIn httpukLinkedIncominDrJamesARobertsonERPDoctor

JARampA are available to assist in applying these principles

  • Slide 1
  • Slide 2
  • Slide 3
  • A word of caution
  • Slide 5
  • This is NOT in a Text Book
  • Pulse measurement
  • Motivating quotes
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • The fundamental requirements for an ERP
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • A classic practical example NO Executive involvement
  • Top down (CEO led) versus bottom up design
  • Slide 25
  • Three alternative ERP value scenarios Unlocking the TRUE potent
  • Slide 27
  • What is strategy An executive responsibility
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
  • Slide 47
  • Slide 48
  • Slide 49
  • What is an ERP IBIS A filing cabinet
  • IBIS ndash what every company REALLY has
  • Slide 52
  • Case Study Strategic Engineered Precision Configuration WITH C
  • Slide 54
  • Slide 55
  • Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)
  • Define Strategic Engineered Precision Configuration
  • Slide 58
  • Slide 59
  • Slide 60
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Slide 66
  • Slide 67
  • Slide 68
  • Current Issues with the hellip Master
  • Current Issues with the hellip Master (2)
  • Current Issues with the hellip Master (3)
  • Slide 72
  • Slide 73
  • Slide 74
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Slide 83
  • Slide 84
  • Slide 85
  • Slide 86
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Page 15: IBIS – The Strategic View of Business Information -- by Dr James A Robertson PrEng

15

ldquo19 out of 20 ERP (integrated business information system) implementations do NOT deliver what was promisedrdquo

ERP an industry in crisisExecutive Opinion

16

Attendees of Gartners Business Intelligence Summit in London last month were not surprised to hear that most enterprises are still failing to use business intelligence (BI) strategically Gartners survey of over 1300 CIOs returned some unimpressive findings about the state of BI implementations Gartners vice president of research summed up the situation nicely by saying

ldquoMost organisations are not making better decisions than they did five years agordquo

An industry characterized by failureA strategic executive outcome

BUSINESS INTELLIGENCEArticle published in Computer Business Review Africa

One of the classic business problems of this age

We have spent a FORTUNE on this computer system and IT tell me it will

take two years and another few million to get what I want BUT the transactions are

being processed already

Some harsh facts

1 Seventy percent of IT investments fail TOTALLY

2 19 out of 20 ERP implementations ldquodo not deliver what was promisedldquo

3 Seventy percent of BPR investments fail

4 Ninety percent of strategic plans fail

ldquoThe next corporate disaster waiting to happenrdquo

Business system failure can trash your business

Professor Richard Nolan ndash Harvard University

Unlocking the TRUE potential of ERPvs The Factors Driving Mediocrity

1 DO NOT know it is possible2 Inappropriate Governance3 Operational investment focus4 No concept of how to deliver strategic advantage5 Lack of a holistic Integrated Business Information Systems (IBIS) view 6 Unaware of the CRITICAL role of the strategic solution architect7 The commercial model of implementation is diametrically opposed to a

high value outcome8 The average rate approach9 Process and as is obsession10Technobabble11Sloppy configuration12Confusion regarding valid customization13Lack of awareness of the benefits of strategic customization14Sloppy CONTRACTS with no accountability15Unconscious incompetence is EVERYWHERE

What is NOT an engineering approach

The engineering approach

A classic practical exampleNO Executive involvement

bull CEO of very big listed corporation in Johannesburg

bull With very big installation

bull Of very big brand ERP

bull Used in advertising

bull ldquoAt the executive level I would rate my systems at 110rdquo

bull ldquoAt the operational level I would rate my systems at 710rdquo

23

110

710BUT even that is being done

with smoke and mirrors

Top down (CEO led)versus bottom up design

24

Top Down ndash Strategy Focused

Bottom Up ndash Process Focused

25

There IS great opportunityERP can and should add value

26

Three alternative ERP value scenarios Unlocking the TRUE potential of ERP IBIS 100 1000 x the norm

1000

1 Current industry norm for process

based ldquoBest Practicerdquo

0

10X 001

100

0

2 Strategic precision

configuration with CEO Executive Custody

X 1

XXX 10

0

3 Strategic customizationWith CEO Custody

This is the ONLY valid scenario but it seldom

occurs

Relative strategic value measured in terms of business competitiveness growth and

profitability

27

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

28

What is strategyAn executive responsibility

Thrive

Strategy ndash Doing the right things

Tact

ics

ndash D

oin

g t

hin

gs

right

SurviveDie slowly

Die fast

Professor Malcolm McDonald

The time dependency of strategy

Professor Malcolm McDonald -- httpwwwmalcolm-mcdonaldcom

The time dependency of strategy

Professor Malcolm McDonald -- httpwwwmalcolm-mcdonaldcom

The time dependency of strategy

Professor Malcolm McDonald

The time dependency of strategyfrom good to GREAT

Analysis of the strategic environmentThe CEO owns this view

34

What IS Strategy

The Essence of WHY the Organization exists and HOW it THRIVES

1 Virtually NEVER changes

2 Intuited

3 Discovered NOT invented

35

Determining the ESSENCE of the business and how it thrives

1 Experienced strategic facilitator

2 Interview each executive one on one starting with the CEO

3 ldquoPlease will you tell me the essence of your business and how it thrives ndash what differentiates you from your competitionrdquo

4 Listen carefully

5 Take lots of notes

6 After completing the interviews synthesize ALL the views to arrive at a SINGLE SENTENCE amplified as necessary with further detail

7 If an executive differs with the CEO then unless the CEO has just arrived the CEOrsquos view must prevail particularly if the CEO is the founder or has been there for many years

8 New executives can be FAR off the mark

36

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

37

There IS great opportunityERP can and should add value

38

Key principles of executive level strategic decision making

1 85 of the basis of executive decision making is soft and tacit information

2 Skim ndash headlines

3 Maximum focus at the start of a report ndash the first page

4 8020 ndash Pareto ndash the Critical Key issues

5 Fast

6 Decisive

7 Right more than wrong

8 High value

9 Intuitive

Critical principle ndash constraint and opportunity -- cognitive span

Drill downA function of the content

41

Personnel Strategically Aligned Key Performance Indicators (KPIrsquos)

Tell me how you want me to behave and I will tell you HOW to measure me

Tell me how you are going to measure me and I will tell you how I am going to behave

Turn it around

Some key considerations with regard to decision making

43

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

Pulse Measurement

1 Concise diagnostic intervention ndash 1 to 10 days

2 Starts with executive interviews ndash understand the Essence of the Business and how it Thrives and Critical Concerns

3 Drill down to systems

4 +- 7 bullet point findings weighted

5 +- 7 recommended actions weighted

6 Findings frequently so obvious and so practical client can continue unaided

7 Strategic advisory and or project leadership to implement recommendations

Analysis of consolidated findings

httpswwwdropboxcomshvfkrz5p5yliwwaryV7SrD6kSh

46

30

1916

14

126 3

1 Mythology hype amp tradition -- 30

2 Lack of executive custody inap-propriate governance and policies -- 19

3 Lack of strategic architecture alignment etc -- 16

4 Lack of data engineering and poor configuration -- 14

5 Soft issues and change impacts -- 12

6 Lack of an engineering approach lack of precision etc -- 6

7 Technology issues -- 3

Factors causing ERP failure

47

22

20

19

17

14

6 2

1Executive custody strategic solution architect accountability -- 22

2 Effective change facilitation -- 20

3 Strategic architecture alignment etc -- 19

4 Data engineering and configuration -- 17

5 Engineering approach design against failure precision etc -- 14

6 Business integration training processes CBT --6

7 Technology -- 2

Factors for ERP reimplementation success

The value of technology is determined by the person using the technology

49

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

bull ldquoEnterprise Resource Planningrdquo = ERP Systemsbull or bull Integrated Business Information Systemsrdquo = IBIS

bull = ALL the information ldquorepositoriesrdquobull = databasesbull = tablesbull = listsbull = filing drawers folders

bull real world items that require description and managementbull

bull + the numerical computations workflow and other activities that are executed with the numbers (and text) stored in these repositories

bull ALL of which can be done by human beings -- including making a messbull

What is an ERP IBISA filing cabinet

51

IBIS ndash what every company REALLY has

Etc etc etc

Custom-ization

In-house custom development

Industry specific package

Brandname ERP = FRED

Spreadsheets

Data warehouse and BI

52

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

53

bull Stalled ERP implementation

bull CEO bought into ldquoERP as a strategic resourcerdquo based on my approach

bull Highly structured strategic Product Class taxonomy

bull Clever software to add products and maintain high quality master data

bull Projects module

bull Brand Management expense taxonomy

bull Clever software to create a project for every brand line with these expense heads

bull Direct integration with General Ledger

bull Comprehensive Brand Project Management and reporting to Principals in Europe

bull New account increased turnover significantly because could do something competitors could NOT do

Dramatic improvements in competitiveness growth and profitability are the ONLY valid arbiters of the success of an ERP implementation or a strategic plan

Case Study Strategic Engineered Precision Configuration WITH Clever Customization to support the ESSENCE

Data engineering

Data engineering principlesCase study

1 ERP Dramatic increase in management information

2 Reduction in head count

3 Dramatic reduction in audit time and cost

4 Unqualified balance sheet first time in 15 years

5 Presented with the client at a public conference

1 Strategic ndash Essence of the Business and how it thrives

2 Engineered ndash rigorous systematic comprehensively tried and tested methods standard conventions expert practitioners etc

3 Precision ndash exact carefully design meticulously fashioned

4 Taxonomies ndash hierarchical information classifications ordering and organizing business information

5 Coupled to precision code schemes which adhere to a number of very specific coding rules and conventions

6 A total solution

Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)

57

Define Strategic Engineered Precision Configuration

bull Configuring the ERP so that it PRECISELY models the real worldbull The goal is that any executive manager supervisor or operator

can look at the configuration and say ldquoYES this IS my businessrdquobull Founded on master data taxonomies ndash structured semantic

contentbull Coupled to custom business specific attributesbull Supplemented by highly structured record level configurationbull Supporting small pieces of clever custom development that add

huge value and create huge strategic and operational opportunities

An ERP is a huge precision data processing factory

Feed it precision data

58

Conventional taxonomy example

ANIMALSELEPHANTSRHINOCEROSDOGSCATS

LIONSLEOPARDSDOMESTIC CATS

Persian CatsDomestic Short Hair Catsetc

59

Taxonomy defined

1 Logical word (semantic structure)

2 Precision vocabulary of preferred terms

3 Conveys understanding between humans with relevant knowledge and experience

4 Once linked to a precision code scheme the most important communication mechanism between computers and people

5 An art and a science

6 Once it is right it is OBVIOUS

Taxonomy example

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

61

Taxonomy relevance

1 Essential to effective operational and strategic use of business software

2 Nearly ALL validation lists (drop down lists) chart of accounts etc

3 Large body of expertise ndash Botany Zoology military filing Library Science Information Management etc

4 Unknown to many (most) IT professionals and business people

62

A computer isAn adding machine calculator

011+1=101+1+1=111+1+1+1=100

Called a ldquobitrdquo

8 bits make a byte

2 bytes make an ASCII character

A= ldquo41rdquo hex

0 1

63

Coding taxonomies

1 Computers only understand binary

2 The code is a unique binary pattern that corresponds to the structured language taxonomy

3 The only way the computer will appear to be intelligent

4 Results in ldquointelligent datardquo

5 Standard conventions1 Indents and trailing periods

2 Capitalization

3 Other standards and conventions

64

Taxonomy examples

1 Some practical examples of how code schemes should look

2 Various small validation lists ndash some custom some standard

3 Various custom product attributes

4 Product classification ndash custom field

5 Machine vehicle operating costs and spares

6 Consolidation Charts of Accounts medium and large organizations

65

Example of custom data entry screenWith custom taxonomies

Custom code maintenance development for client specific taxonomy

Matching codes in unrelated module provide logical integration

Getting the software to do what it supposedly cannot do

Example of exceptionally BAD practice

500528 Waste Material Consumed500530 Loss from valuation of external materials500540 Loss from valuation of own materials500550 Losses - inventory variance -consignment

sale500560 Safety Clothing500565 Safety Equipment500570 Sand amp Stone500575 Scraper Rope500580 Scrapers500585 Services500590 Signs500595 Skips amp Cages500600 Finished Goods Inventory Offset500605 Smelting amp Refining500610 Production Order Settlement - Variance500615 Steel Other500620 Steel Sections500625 Steel Sheets amp Plates

Huge impact on integration reporting etc

Current Issues with the hellip Master

bull Unstructured

bull Lack of robust disciplined code management

bull Different blocks of codes for different divisions

bull Same item in more than one place

bull Different categories should be in distinctly separate logical blocks

Current Issues with the hellip Master

bull Equivalent descriptions different codes

bull Warehouse codes embedded in item codes

bull As many as twenty occurrences of the same physical

bull Makes operation and reporting inaccurate and difficult

NQR500 TRUCKISUZUNQR500OR HHOSES EXT OUTSIDE REPAIRS HYD HOSES EXTOR HHOSES INT OUTSIDE REPAIRS HYD HOSES INTOR WINDOWS EXT OUTSIDE REPAIRS - WINDOWS EXTOR WINDOWS INT OUTSIDE REPAIRS - WINDOWS INTOREP HYD HOSES OUTSIDE REPAIRS - HYD HOSESOREP WINDOWS OUTSIDE REPAIRS - WINDOWSOIL MAROPA 320 MAROPA 320 OILOIL01 AUTO TRANS FLUID (ATF)DBOIL01-R0303 AUTO TRANS FLUID (ATF)DBOIL01-R0304 AUTO TRANS FLUID (ATF)DBOIL01-R0305 AUTO TRANS FLUID (ATF)DBOIL01-R0306 AUTO TRANS FLUID (ATF)DBOIL01-R0307 AUTO TRANS FLUID (ATF)DB

ITEM CODE DESCRIPTION ITEM CODE DESCRIPTION100004200002 TYRE LOCK RING SFETY 25 175R25 XGC E3 TYRE MICHELIN 175R25 XGC E3100004203007 TYRE MC1800R25XHAD 2 19575R16C TYRE MICHELIN 19575R16C100004203008 TYRE MC175R25XMD2 2 225R25 YO TYRE TYRE 100004203018 TYRE BS265R25VLTSE4 235X25 FS TYRE 100004203019 TYRE BS205R25VLTSE4 255R25 FS TYRE 100004203020 TYRE BS1200R24M840 265R25 FS TYRE 100004203026 TYRE FS195R14 CV2000 265R25 GY TYRE 100004203030 TYRE NOK205R25 L3 LODER GRIP BS265R25VLTSE4 TYRE BRIDGESTONE BS265R25VLTS100004203032 TYRE TOY265-25G25L520PR MC205R25XADN1 TYRE MICHELIN MC205R25XADN1100004203036 TYRE TOY205R25E3 MC235R25XADN1 TYRE MICHELIN MC235R25XADN1100004203055 TYRE MC1200R24XZY MC235R25XMD22 TYRE MICHELIN MC235R25XMD22100004203062 TYRE BS265-25L5 MC265R25XADN1 TYRE MICHELIN MC265R25XADN1100004203063 TYRE DUN265-25L5 MC265R25XMD22 TYRE MICHELIN MC265R25XMD22100004203065 TYRE MC1800R25XKD S1800R25 TYRE 100004203067 TYRE GENERAL 265-25L5 40PLY S225R25 YO TY TYRE 100004203074 TYRE BS295R25VLTSZ S235X25 FS TYRE 100004203077 TYRE PRIMEX 235-25L5 SLICK S255R25 FS TYRE 103194203001 TYRE BF GOOD RICH 40070R20 S265R25 BS TYRE BRIDGESTONE 265R25 VLT801070704049 TYRE O-RING 325T S265R25 FS TYRE 801070704051 TYRE VALVE S265R25 GY TYRE 801070704052 TYRE VALVE CORE SRI0008 TYRE MICHELIN 295R25 XADN801070704053 TYRE HANLING FEE SERVICE FEE TYRE SERVICE FEE1200R24 XZY E2 TYRE MICHELIN 1200R24 XZY E2 SPUD TYRE SPUD

Current Issues with the hellip Master Multiple occurrences of the same

physical entity with different codes

Very different codes for broadly identical physical entities ndash tyres ndash locate in entirely different locations in the table

Precision ordered dataVersus hellip

73

Value versus precisionA critical consideration

Practical fundamental strategic taxonomy precision

Busi

ness

valu

e d

eliv

ere

d

100

100

The goal

Just about every implementation I have ever seen

Financial cubeEssence of integrationWell over 1000 hours RampD

Location

Fun

ctio

n

Accounts

Accounts -- fi

nancial

Assets

Prod

ucts

Peop

le

Pro

ject

s

etc

Cubic business modelA logical taxonomic construct

Every organization has a location logical dimension ndash where we do what we do

and a functional logical dimension ndash what we do

These can be plotted on a matrix of function versus location

This is fundamental to the design of a chart of accounts and all other logical components that define the business

There are multiple further dimensions including income expenditure personnel machines products etc

Each of these should be described by a fundamental precision strategic taxonomy

This model in the general ledger provides a critical elment of integration

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

1 Broad concept been known to me for over twenty years

2 I have done some elements semi-manually

3 For years I thought everyone could understand this and do it

4 Never seen anything like it

5 Extremely powerful tool

The true value

1 Exceptionally high quality financial data

2 Extremely easy to access and analyze

3 Facilitate greatly improved high value executive level strategic decision making ndash the decisions to thrive

4 Properly used WILL lead to greatly improved competitiveness and profitability

5 This will enhance profitable growth

6 Every organization needs this

7 The current ERP market is estimated at US$56 billion

8 We can easily capture at least 1 of this over the next ten years ndash this is THE way of the future

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

1 Taxonomy approach immediately engages with executives to specify high level configuration focused on the essence of the business ndash focus on better decision making NOT process ndash strategic executive level facilitation ndash excellent executive engagement and custody

2 Fundamental focus on better strategic (thrive) decisions at executive and operational level ndash put the essence (strategy) of the business in the face of staff at all levels constantly

3 Design geared to answering the questions you have not yet thought to ask ndash no need for lengthy business requirements workshops

4 Orders of magnitude improvement in system strategic support value delivery ndash basis for enabling executives and managers to make much better decisions IF they do the work to interpret and act on the information

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

5 Move away from expensive resources constantly maintaining simple reports to developing sophisticated models that support high value understanding analysis and decision making

6 Major improvements in quality of master data and ease of master data maintenance

7 Systems easier and more efficient to use at a transaction level frequently results in productivity gains and head count reductions reduction in audit fees etc

8 Do things the software vendor does not think are possible and that may create substantial strategic value opportunities

9 Establish a culture of data precision in fact a whole culture relating to the way you run your systems

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

1 Strategic (thrive) decision support ndash psychology of decision making ndash strategic elements at top of list comply with cognitive span equals seven plus or minus two items at any level of hierarchy

2 Every validation list custom validation lists fully describe entities the way the business and executives think about them

3 Fundamental first principles strategic design with finely granular highly structured hierarchically presented content

4 Ease of reading and navigation ndash trailing periods indents capitalization precision language ndash semantic structure ndash JARampA originated standards and conventions

5 Ease of reporting ndash range coding ndash ease of report maintenance ndash context for precision configuration ndash ease and quality of master data maintenance

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

6 Creative strategic use of unrelated modules to work together and limited scope creative strategic custom development ndash the impossible achieved affordably

7 Cubic business model ndash a powerful logical ldquoactivity basedrdquo management model in the General Ledger ndash powerful strategic decision support benefits with major positive governance impacts and reduced audit fees ndash JARampA have custom developed software to assist with this

8 Lower long term system operating costs coupled with ORDERS OF MAGNITUDE IMPROVEMENT in effectiveness efficiency and decision support ndash better thrive (profitable growth decisions) ndash where the REAL value lies ndash answer the questions we have not yet thought of

85

e

Summing up ndash the JARampA Approach to Creating Competitive Advantage

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Requires a significant investment

5 An ART and a science

6 Vital to unlocking the true value of any Business Information System Investment

7 An opportunity for dramatic gearing of any investment

Better DECISIONS

87

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

7 Ten things to enhance your current systems

88

What can be done

1 Buy a new ERP ndash expensive high risk

2 Re-implement your current ERP ndash not quite as expensive

3 Comprehensive Data Warehouse with Precision Taxonomies ndash not nearly as expensive or high risk but still costly

4 Anything else -- SMALL changes

What is an ERPREALLY

A huge precision data processing factory that SHOULD be fed precision data in order to produce precision

results (the factory CAN be OLD)

What is an ERPRefurbish

vs Deleting a building

>
>

1 Software settings

2 Cubic Business Modeltrade in the General Ledger

3 Asset classification

4 Product Material Item classification catalogue

5 Classification of Personnel

6 Other specific classifications

7 Unique attributes on Products and other classification master data

8 General record level attribute settings

9 Other configuration settings

Components of Precision Configuration

93

How is value created

Value is created by business actions that deliver on the essence of why the organization exists and how it thrives

Value manifests through increased profitability growth acquisitions job satisfaction fulfilment of the strategic vision

The consequence of intuitive intelligent informed leadership business decisions ndash thrive decisions

Such decisions are facilitated accelerated and enhanced through access to more intelligent meaningful and relevant information

Answers to the questions I have not yet thought to ask

Such ldquointelligent informationrdquo is assembled as a consequence of high level strategic and executive level input into the design of the data CONTENT ndash taxonomies designed to catalogue every conceivably relevant classification ahead of time

High value intelligent c

ontent desig

n

94

Some SMALL things YOU can doTo make your ERP work better for you TOMORROW

1 Repopulate key standard attribute tables

2 Create new custom attribute tables

95

Repopulate key standard attribute tables

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

Drastically im

prove the content o

f some

key tables s

uch as Credit N

ote Reasons

Product Ite

m Class etc

96

Develop lists

1 One to ten people in a room with a projector

2 Brainstorm all possible content for the list ndash capture on screen

3 Each summarize to between five and ten headings

4 Type all the lists in

5 Combine them into between five and ten groups

6 Give each group a heading

7 Lift out sub-categories

8 Code ndash remember indents trailing periods capitalization

9 Check impacts

10Implement

97

Develop lists 2

1 Quality of list is dependent on quality of input

2 Want lists to be complete comprehensive and well designed

3 Design compromises will be with you for ever

4 Document

5 Train

6 Utilize

98

Develop lists 3

1 Develop Hierarchy

a) Hierarchy of descriptions ndash indent each level by one character position

b) HEADINGS IN CAPITAL LETTERS

c) Posting level items in Proper Case

d) Abbreviate as necessary

2 Code

a) Mirror indents with trailing periods

b) Gap code

c) Mnemonic Alpha preferred else Alpha Numeric else Numeric

d) 1 to 4 character segments separated by ldquo-rdquo

99

Create new custom attribute tables

Add user defined attri

bute fields anywhere

where they m

ake sense ndash P

roducts

Debtors (Custo

mers) e

tc

100

Develop attributes

1 One to ten people in a room with a projector

2 Brainstorm all possible attributes for management information

3 If in doubt add

4 Structure and Code as before

5 Capture sheets

6 Train staff to classify and add

7 Reports

8 Identify clever functionality that can work with attributes add where cost effective

9 Harvest information

101

Unlocking the full potential

1 Progressively improve classifications and add attributes

2 Progressively develop reports analysis and custom functionality

3 Advance to more complex and inter-related lists

a) Product Item Material Class Group is the largest list that you might apply this approach to

b) Major Master Lists like Chart of Accounts and Product Catalogue Master might be done in increments ONCE you have experience with this approach

c) Other Master Lists like Debtors and Creditors Masters could be restructured in time

4 Eventually you might find you have effectively re-implemented

102

10 things to look out for

1 Ambiguous names incorrect postings ndash ANSWER ndash change the name so that it is unambiguous ndash eg Factory -- Operating Cost and Factory ndash Asset

2 Jumbled accounts and other lists ndash ANSWER ndashnew sub-structure

3 Large number of dissimilar transactions in one account having to unscramble in Excel ndash ANSWER ndash create a block of well thought out accounts to replace the single account

4 Overlapping or duplicate entries ndash eg same Tyres in different places ndash ANSWER ndash close duplicates only one set of entries ndash may close both and open a new set of well-structured entries

5 Answers to ldquocommon senserdquo questions take ages to obtain ndash lots of analysis in Excel or custom software that keeps changing ndash check if all the common sense attributes are on the master record and add as necessary ndash as many as possible ndash once you start adding do the lot

103

10 things to look out for

6 Evaluate all manual spreadsheet and custom applications and determine where these are a response to inexact or sloppy configuration and progressively adjust or eliminate

7 Develop a comprehensive awareness of the need for accurate data train personnel in terms of neatness accuracy spelling capitalization accuracy of allocation etc

8 Develop soft-issue metrics ndash customer satisfaction employee satisfaction etc

9 Harmonize critical elements of information classification ndash Accounts Assets People Products ndash across all modules and all systems ndash develop an integrated environment especially between the ERP and the Operational Systems

10Balance the decision support load between modules ndash move the detail out of the General Ledger ndash 5 to 10 Asset Categories People Categories Inventory Categories etc

104

Summing up

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Some items require a very small investment ndash an ART and a science

5 A significant opportunity to get more out of your current systems

Better DECISIONS

105

What is your single most important insight from this presentation

What is the single most practical action that you can take tomorrow to apply strategic (right thing essence thinking more effectively

JamesJamesARobertsoncom

Please write down

your thoughts

NOW

If you do not act within 48 hours you probably never will (Bill Gates)

Act TODAY

106

Assisting clients to thrive through the effective application of IT and ERP

QuestionsWe will email you my book and hand-outs of slides

Dr James Robertson PrEng ndash The ERP Doctor -- Mobile +44 (0) 77 6862 2875 +27 (0)83 251 6644wwwJames-A-Robertson-and-Associatescom

JamesJamesARobertsoncom

LinkedIn httpukLinkedIncominDrJamesARobertsonERPDoctor

JARampA are available to assist in applying these principles

  • Slide 1
  • Slide 2
  • Slide 3
  • A word of caution
  • Slide 5
  • This is NOT in a Text Book
  • Pulse measurement
  • Motivating quotes
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • The fundamental requirements for an ERP
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • A classic practical example NO Executive involvement
  • Top down (CEO led) versus bottom up design
  • Slide 25
  • Three alternative ERP value scenarios Unlocking the TRUE potent
  • Slide 27
  • What is strategy An executive responsibility
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
  • Slide 47
  • Slide 48
  • Slide 49
  • What is an ERP IBIS A filing cabinet
  • IBIS ndash what every company REALLY has
  • Slide 52
  • Case Study Strategic Engineered Precision Configuration WITH C
  • Slide 54
  • Slide 55
  • Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)
  • Define Strategic Engineered Precision Configuration
  • Slide 58
  • Slide 59
  • Slide 60
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Slide 66
  • Slide 67
  • Slide 68
  • Current Issues with the hellip Master
  • Current Issues with the hellip Master (2)
  • Current Issues with the hellip Master (3)
  • Slide 72
  • Slide 73
  • Slide 74
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Slide 83
  • Slide 84
  • Slide 85
  • Slide 86
  • Slide 87
  • Slide 88
  • Slide 89
  • Slide 90
  • Slide 91
  • Slide 92
  • Slide 93
  • Slide 94
  • Slide 95
  • Slide 96
  • Slide 97
  • Slide 98
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  • Slide 106
Page 16: IBIS – The Strategic View of Business Information -- by Dr James A Robertson PrEng

16

Attendees of Gartners Business Intelligence Summit in London last month were not surprised to hear that most enterprises are still failing to use business intelligence (BI) strategically Gartners survey of over 1300 CIOs returned some unimpressive findings about the state of BI implementations Gartners vice president of research summed up the situation nicely by saying

ldquoMost organisations are not making better decisions than they did five years agordquo

An industry characterized by failureA strategic executive outcome

BUSINESS INTELLIGENCEArticle published in Computer Business Review Africa

One of the classic business problems of this age

We have spent a FORTUNE on this computer system and IT tell me it will

take two years and another few million to get what I want BUT the transactions are

being processed already

Some harsh facts

1 Seventy percent of IT investments fail TOTALLY

2 19 out of 20 ERP implementations ldquodo not deliver what was promisedldquo

3 Seventy percent of BPR investments fail

4 Ninety percent of strategic plans fail

ldquoThe next corporate disaster waiting to happenrdquo

Business system failure can trash your business

Professor Richard Nolan ndash Harvard University

Unlocking the TRUE potential of ERPvs The Factors Driving Mediocrity

1 DO NOT know it is possible2 Inappropriate Governance3 Operational investment focus4 No concept of how to deliver strategic advantage5 Lack of a holistic Integrated Business Information Systems (IBIS) view 6 Unaware of the CRITICAL role of the strategic solution architect7 The commercial model of implementation is diametrically opposed to a

high value outcome8 The average rate approach9 Process and as is obsession10Technobabble11Sloppy configuration12Confusion regarding valid customization13Lack of awareness of the benefits of strategic customization14Sloppy CONTRACTS with no accountability15Unconscious incompetence is EVERYWHERE

What is NOT an engineering approach

The engineering approach

A classic practical exampleNO Executive involvement

bull CEO of very big listed corporation in Johannesburg

bull With very big installation

bull Of very big brand ERP

bull Used in advertising

bull ldquoAt the executive level I would rate my systems at 110rdquo

bull ldquoAt the operational level I would rate my systems at 710rdquo

23

110

710BUT even that is being done

with smoke and mirrors

Top down (CEO led)versus bottom up design

24

Top Down ndash Strategy Focused

Bottom Up ndash Process Focused

25

There IS great opportunityERP can and should add value

26

Three alternative ERP value scenarios Unlocking the TRUE potential of ERP IBIS 100 1000 x the norm

1000

1 Current industry norm for process

based ldquoBest Practicerdquo

0

10X 001

100

0

2 Strategic precision

configuration with CEO Executive Custody

X 1

XXX 10

0

3 Strategic customizationWith CEO Custody

This is the ONLY valid scenario but it seldom

occurs

Relative strategic value measured in terms of business competitiveness growth and

profitability

27

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

28

What is strategyAn executive responsibility

Thrive

Strategy ndash Doing the right things

Tact

ics

ndash D

oin

g t

hin

gs

right

SurviveDie slowly

Die fast

Professor Malcolm McDonald

The time dependency of strategy

Professor Malcolm McDonald -- httpwwwmalcolm-mcdonaldcom

The time dependency of strategy

Professor Malcolm McDonald -- httpwwwmalcolm-mcdonaldcom

The time dependency of strategy

Professor Malcolm McDonald

The time dependency of strategyfrom good to GREAT

Analysis of the strategic environmentThe CEO owns this view

34

What IS Strategy

The Essence of WHY the Organization exists and HOW it THRIVES

1 Virtually NEVER changes

2 Intuited

3 Discovered NOT invented

35

Determining the ESSENCE of the business and how it thrives

1 Experienced strategic facilitator

2 Interview each executive one on one starting with the CEO

3 ldquoPlease will you tell me the essence of your business and how it thrives ndash what differentiates you from your competitionrdquo

4 Listen carefully

5 Take lots of notes

6 After completing the interviews synthesize ALL the views to arrive at a SINGLE SENTENCE amplified as necessary with further detail

7 If an executive differs with the CEO then unless the CEO has just arrived the CEOrsquos view must prevail particularly if the CEO is the founder or has been there for many years

8 New executives can be FAR off the mark

36

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

37

There IS great opportunityERP can and should add value

38

Key principles of executive level strategic decision making

1 85 of the basis of executive decision making is soft and tacit information

2 Skim ndash headlines

3 Maximum focus at the start of a report ndash the first page

4 8020 ndash Pareto ndash the Critical Key issues

5 Fast

6 Decisive

7 Right more than wrong

8 High value

9 Intuitive

Critical principle ndash constraint and opportunity -- cognitive span

Drill downA function of the content

41

Personnel Strategically Aligned Key Performance Indicators (KPIrsquos)

Tell me how you want me to behave and I will tell you HOW to measure me

Tell me how you are going to measure me and I will tell you how I am going to behave

Turn it around

Some key considerations with regard to decision making

43

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

Pulse Measurement

1 Concise diagnostic intervention ndash 1 to 10 days

2 Starts with executive interviews ndash understand the Essence of the Business and how it Thrives and Critical Concerns

3 Drill down to systems

4 +- 7 bullet point findings weighted

5 +- 7 recommended actions weighted

6 Findings frequently so obvious and so practical client can continue unaided

7 Strategic advisory and or project leadership to implement recommendations

Analysis of consolidated findings

httpswwwdropboxcomshvfkrz5p5yliwwaryV7SrD6kSh

46

30

1916

14

126 3

1 Mythology hype amp tradition -- 30

2 Lack of executive custody inap-propriate governance and policies -- 19

3 Lack of strategic architecture alignment etc -- 16

4 Lack of data engineering and poor configuration -- 14

5 Soft issues and change impacts -- 12

6 Lack of an engineering approach lack of precision etc -- 6

7 Technology issues -- 3

Factors causing ERP failure

47

22

20

19

17

14

6 2

1Executive custody strategic solution architect accountability -- 22

2 Effective change facilitation -- 20

3 Strategic architecture alignment etc -- 19

4 Data engineering and configuration -- 17

5 Engineering approach design against failure precision etc -- 14

6 Business integration training processes CBT --6

7 Technology -- 2

Factors for ERP reimplementation success

The value of technology is determined by the person using the technology

49

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

bull ldquoEnterprise Resource Planningrdquo = ERP Systemsbull or bull Integrated Business Information Systemsrdquo = IBIS

bull = ALL the information ldquorepositoriesrdquobull = databasesbull = tablesbull = listsbull = filing drawers folders

bull real world items that require description and managementbull

bull + the numerical computations workflow and other activities that are executed with the numbers (and text) stored in these repositories

bull ALL of which can be done by human beings -- including making a messbull

What is an ERP IBISA filing cabinet

51

IBIS ndash what every company REALLY has

Etc etc etc

Custom-ization

In-house custom development

Industry specific package

Brandname ERP = FRED

Spreadsheets

Data warehouse and BI

52

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

53

bull Stalled ERP implementation

bull CEO bought into ldquoERP as a strategic resourcerdquo based on my approach

bull Highly structured strategic Product Class taxonomy

bull Clever software to add products and maintain high quality master data

bull Projects module

bull Brand Management expense taxonomy

bull Clever software to create a project for every brand line with these expense heads

bull Direct integration with General Ledger

bull Comprehensive Brand Project Management and reporting to Principals in Europe

bull New account increased turnover significantly because could do something competitors could NOT do

Dramatic improvements in competitiveness growth and profitability are the ONLY valid arbiters of the success of an ERP implementation or a strategic plan

Case Study Strategic Engineered Precision Configuration WITH Clever Customization to support the ESSENCE

Data engineering

Data engineering principlesCase study

1 ERP Dramatic increase in management information

2 Reduction in head count

3 Dramatic reduction in audit time and cost

4 Unqualified balance sheet first time in 15 years

5 Presented with the client at a public conference

1 Strategic ndash Essence of the Business and how it thrives

2 Engineered ndash rigorous systematic comprehensively tried and tested methods standard conventions expert practitioners etc

3 Precision ndash exact carefully design meticulously fashioned

4 Taxonomies ndash hierarchical information classifications ordering and organizing business information

5 Coupled to precision code schemes which adhere to a number of very specific coding rules and conventions

6 A total solution

Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)

57

Define Strategic Engineered Precision Configuration

bull Configuring the ERP so that it PRECISELY models the real worldbull The goal is that any executive manager supervisor or operator

can look at the configuration and say ldquoYES this IS my businessrdquobull Founded on master data taxonomies ndash structured semantic

contentbull Coupled to custom business specific attributesbull Supplemented by highly structured record level configurationbull Supporting small pieces of clever custom development that add

huge value and create huge strategic and operational opportunities

An ERP is a huge precision data processing factory

Feed it precision data

58

Conventional taxonomy example

ANIMALSELEPHANTSRHINOCEROSDOGSCATS

LIONSLEOPARDSDOMESTIC CATS

Persian CatsDomestic Short Hair Catsetc

59

Taxonomy defined

1 Logical word (semantic structure)

2 Precision vocabulary of preferred terms

3 Conveys understanding between humans with relevant knowledge and experience

4 Once linked to a precision code scheme the most important communication mechanism between computers and people

5 An art and a science

6 Once it is right it is OBVIOUS

Taxonomy example

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

61

Taxonomy relevance

1 Essential to effective operational and strategic use of business software

2 Nearly ALL validation lists (drop down lists) chart of accounts etc

3 Large body of expertise ndash Botany Zoology military filing Library Science Information Management etc

4 Unknown to many (most) IT professionals and business people

62

A computer isAn adding machine calculator

011+1=101+1+1=111+1+1+1=100

Called a ldquobitrdquo

8 bits make a byte

2 bytes make an ASCII character

A= ldquo41rdquo hex

0 1

63

Coding taxonomies

1 Computers only understand binary

2 The code is a unique binary pattern that corresponds to the structured language taxonomy

3 The only way the computer will appear to be intelligent

4 Results in ldquointelligent datardquo

5 Standard conventions1 Indents and trailing periods

2 Capitalization

3 Other standards and conventions

64

Taxonomy examples

1 Some practical examples of how code schemes should look

2 Various small validation lists ndash some custom some standard

3 Various custom product attributes

4 Product classification ndash custom field

5 Machine vehicle operating costs and spares

6 Consolidation Charts of Accounts medium and large organizations

65

Example of custom data entry screenWith custom taxonomies

Custom code maintenance development for client specific taxonomy

Matching codes in unrelated module provide logical integration

Getting the software to do what it supposedly cannot do

Example of exceptionally BAD practice

500528 Waste Material Consumed500530 Loss from valuation of external materials500540 Loss from valuation of own materials500550 Losses - inventory variance -consignment

sale500560 Safety Clothing500565 Safety Equipment500570 Sand amp Stone500575 Scraper Rope500580 Scrapers500585 Services500590 Signs500595 Skips amp Cages500600 Finished Goods Inventory Offset500605 Smelting amp Refining500610 Production Order Settlement - Variance500615 Steel Other500620 Steel Sections500625 Steel Sheets amp Plates

Huge impact on integration reporting etc

Current Issues with the hellip Master

bull Unstructured

bull Lack of robust disciplined code management

bull Different blocks of codes for different divisions

bull Same item in more than one place

bull Different categories should be in distinctly separate logical blocks

Current Issues with the hellip Master

bull Equivalent descriptions different codes

bull Warehouse codes embedded in item codes

bull As many as twenty occurrences of the same physical

bull Makes operation and reporting inaccurate and difficult

NQR500 TRUCKISUZUNQR500OR HHOSES EXT OUTSIDE REPAIRS HYD HOSES EXTOR HHOSES INT OUTSIDE REPAIRS HYD HOSES INTOR WINDOWS EXT OUTSIDE REPAIRS - WINDOWS EXTOR WINDOWS INT OUTSIDE REPAIRS - WINDOWS INTOREP HYD HOSES OUTSIDE REPAIRS - HYD HOSESOREP WINDOWS OUTSIDE REPAIRS - WINDOWSOIL MAROPA 320 MAROPA 320 OILOIL01 AUTO TRANS FLUID (ATF)DBOIL01-R0303 AUTO TRANS FLUID (ATF)DBOIL01-R0304 AUTO TRANS FLUID (ATF)DBOIL01-R0305 AUTO TRANS FLUID (ATF)DBOIL01-R0306 AUTO TRANS FLUID (ATF)DBOIL01-R0307 AUTO TRANS FLUID (ATF)DB

ITEM CODE DESCRIPTION ITEM CODE DESCRIPTION100004200002 TYRE LOCK RING SFETY 25 175R25 XGC E3 TYRE MICHELIN 175R25 XGC E3100004203007 TYRE MC1800R25XHAD 2 19575R16C TYRE MICHELIN 19575R16C100004203008 TYRE MC175R25XMD2 2 225R25 YO TYRE TYRE 100004203018 TYRE BS265R25VLTSE4 235X25 FS TYRE 100004203019 TYRE BS205R25VLTSE4 255R25 FS TYRE 100004203020 TYRE BS1200R24M840 265R25 FS TYRE 100004203026 TYRE FS195R14 CV2000 265R25 GY TYRE 100004203030 TYRE NOK205R25 L3 LODER GRIP BS265R25VLTSE4 TYRE BRIDGESTONE BS265R25VLTS100004203032 TYRE TOY265-25G25L520PR MC205R25XADN1 TYRE MICHELIN MC205R25XADN1100004203036 TYRE TOY205R25E3 MC235R25XADN1 TYRE MICHELIN MC235R25XADN1100004203055 TYRE MC1200R24XZY MC235R25XMD22 TYRE MICHELIN MC235R25XMD22100004203062 TYRE BS265-25L5 MC265R25XADN1 TYRE MICHELIN MC265R25XADN1100004203063 TYRE DUN265-25L5 MC265R25XMD22 TYRE MICHELIN MC265R25XMD22100004203065 TYRE MC1800R25XKD S1800R25 TYRE 100004203067 TYRE GENERAL 265-25L5 40PLY S225R25 YO TY TYRE 100004203074 TYRE BS295R25VLTSZ S235X25 FS TYRE 100004203077 TYRE PRIMEX 235-25L5 SLICK S255R25 FS TYRE 103194203001 TYRE BF GOOD RICH 40070R20 S265R25 BS TYRE BRIDGESTONE 265R25 VLT801070704049 TYRE O-RING 325T S265R25 FS TYRE 801070704051 TYRE VALVE S265R25 GY TYRE 801070704052 TYRE VALVE CORE SRI0008 TYRE MICHELIN 295R25 XADN801070704053 TYRE HANLING FEE SERVICE FEE TYRE SERVICE FEE1200R24 XZY E2 TYRE MICHELIN 1200R24 XZY E2 SPUD TYRE SPUD

Current Issues with the hellip Master Multiple occurrences of the same

physical entity with different codes

Very different codes for broadly identical physical entities ndash tyres ndash locate in entirely different locations in the table

Precision ordered dataVersus hellip

73

Value versus precisionA critical consideration

Practical fundamental strategic taxonomy precision

Busi

ness

valu

e d

eliv

ere

d

100

100

The goal

Just about every implementation I have ever seen

Financial cubeEssence of integrationWell over 1000 hours RampD

Location

Fun

ctio

n

Accounts

Accounts -- fi

nancial

Assets

Prod

ucts

Peop

le

Pro

ject

s

etc

Cubic business modelA logical taxonomic construct

Every organization has a location logical dimension ndash where we do what we do

and a functional logical dimension ndash what we do

These can be plotted on a matrix of function versus location

This is fundamental to the design of a chart of accounts and all other logical components that define the business

There are multiple further dimensions including income expenditure personnel machines products etc

Each of these should be described by a fundamental precision strategic taxonomy

This model in the general ledger provides a critical elment of integration

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

1 Broad concept been known to me for over twenty years

2 I have done some elements semi-manually

3 For years I thought everyone could understand this and do it

4 Never seen anything like it

5 Extremely powerful tool

The true value

1 Exceptionally high quality financial data

2 Extremely easy to access and analyze

3 Facilitate greatly improved high value executive level strategic decision making ndash the decisions to thrive

4 Properly used WILL lead to greatly improved competitiveness and profitability

5 This will enhance profitable growth

6 Every organization needs this

7 The current ERP market is estimated at US$56 billion

8 We can easily capture at least 1 of this over the next ten years ndash this is THE way of the future

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

1 Taxonomy approach immediately engages with executives to specify high level configuration focused on the essence of the business ndash focus on better decision making NOT process ndash strategic executive level facilitation ndash excellent executive engagement and custody

2 Fundamental focus on better strategic (thrive) decisions at executive and operational level ndash put the essence (strategy) of the business in the face of staff at all levels constantly

3 Design geared to answering the questions you have not yet thought to ask ndash no need for lengthy business requirements workshops

4 Orders of magnitude improvement in system strategic support value delivery ndash basis for enabling executives and managers to make much better decisions IF they do the work to interpret and act on the information

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

5 Move away from expensive resources constantly maintaining simple reports to developing sophisticated models that support high value understanding analysis and decision making

6 Major improvements in quality of master data and ease of master data maintenance

7 Systems easier and more efficient to use at a transaction level frequently results in productivity gains and head count reductions reduction in audit fees etc

8 Do things the software vendor does not think are possible and that may create substantial strategic value opportunities

9 Establish a culture of data precision in fact a whole culture relating to the way you run your systems

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

1 Strategic (thrive) decision support ndash psychology of decision making ndash strategic elements at top of list comply with cognitive span equals seven plus or minus two items at any level of hierarchy

2 Every validation list custom validation lists fully describe entities the way the business and executives think about them

3 Fundamental first principles strategic design with finely granular highly structured hierarchically presented content

4 Ease of reading and navigation ndash trailing periods indents capitalization precision language ndash semantic structure ndash JARampA originated standards and conventions

5 Ease of reporting ndash range coding ndash ease of report maintenance ndash context for precision configuration ndash ease and quality of master data maintenance

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

6 Creative strategic use of unrelated modules to work together and limited scope creative strategic custom development ndash the impossible achieved affordably

7 Cubic business model ndash a powerful logical ldquoactivity basedrdquo management model in the General Ledger ndash powerful strategic decision support benefits with major positive governance impacts and reduced audit fees ndash JARampA have custom developed software to assist with this

8 Lower long term system operating costs coupled with ORDERS OF MAGNITUDE IMPROVEMENT in effectiveness efficiency and decision support ndash better thrive (profitable growth decisions) ndash where the REAL value lies ndash answer the questions we have not yet thought of

85

e

Summing up ndash the JARampA Approach to Creating Competitive Advantage

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Requires a significant investment

5 An ART and a science

6 Vital to unlocking the true value of any Business Information System Investment

7 An opportunity for dramatic gearing of any investment

Better DECISIONS

87

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

7 Ten things to enhance your current systems

88

What can be done

1 Buy a new ERP ndash expensive high risk

2 Re-implement your current ERP ndash not quite as expensive

3 Comprehensive Data Warehouse with Precision Taxonomies ndash not nearly as expensive or high risk but still costly

4 Anything else -- SMALL changes

What is an ERPREALLY

A huge precision data processing factory that SHOULD be fed precision data in order to produce precision

results (the factory CAN be OLD)

What is an ERPRefurbish

vs Deleting a building

>
>

1 Software settings

2 Cubic Business Modeltrade in the General Ledger

3 Asset classification

4 Product Material Item classification catalogue

5 Classification of Personnel

6 Other specific classifications

7 Unique attributes on Products and other classification master data

8 General record level attribute settings

9 Other configuration settings

Components of Precision Configuration

93

How is value created

Value is created by business actions that deliver on the essence of why the organization exists and how it thrives

Value manifests through increased profitability growth acquisitions job satisfaction fulfilment of the strategic vision

The consequence of intuitive intelligent informed leadership business decisions ndash thrive decisions

Such decisions are facilitated accelerated and enhanced through access to more intelligent meaningful and relevant information

Answers to the questions I have not yet thought to ask

Such ldquointelligent informationrdquo is assembled as a consequence of high level strategic and executive level input into the design of the data CONTENT ndash taxonomies designed to catalogue every conceivably relevant classification ahead of time

High value intelligent c

ontent desig

n

94

Some SMALL things YOU can doTo make your ERP work better for you TOMORROW

1 Repopulate key standard attribute tables

2 Create new custom attribute tables

95

Repopulate key standard attribute tables

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

Drastically im

prove the content o

f some

key tables s

uch as Credit N

ote Reasons

Product Ite

m Class etc

96

Develop lists

1 One to ten people in a room with a projector

2 Brainstorm all possible content for the list ndash capture on screen

3 Each summarize to between five and ten headings

4 Type all the lists in

5 Combine them into between five and ten groups

6 Give each group a heading

7 Lift out sub-categories

8 Code ndash remember indents trailing periods capitalization

9 Check impacts

10Implement

97

Develop lists 2

1 Quality of list is dependent on quality of input

2 Want lists to be complete comprehensive and well designed

3 Design compromises will be with you for ever

4 Document

5 Train

6 Utilize

98

Develop lists 3

1 Develop Hierarchy

a) Hierarchy of descriptions ndash indent each level by one character position

b) HEADINGS IN CAPITAL LETTERS

c) Posting level items in Proper Case

d) Abbreviate as necessary

2 Code

a) Mirror indents with trailing periods

b) Gap code

c) Mnemonic Alpha preferred else Alpha Numeric else Numeric

d) 1 to 4 character segments separated by ldquo-rdquo

99

Create new custom attribute tables

Add user defined attri

bute fields anywhere

where they m

ake sense ndash P

roducts

Debtors (Custo

mers) e

tc

100

Develop attributes

1 One to ten people in a room with a projector

2 Brainstorm all possible attributes for management information

3 If in doubt add

4 Structure and Code as before

5 Capture sheets

6 Train staff to classify and add

7 Reports

8 Identify clever functionality that can work with attributes add where cost effective

9 Harvest information

101

Unlocking the full potential

1 Progressively improve classifications and add attributes

2 Progressively develop reports analysis and custom functionality

3 Advance to more complex and inter-related lists

a) Product Item Material Class Group is the largest list that you might apply this approach to

b) Major Master Lists like Chart of Accounts and Product Catalogue Master might be done in increments ONCE you have experience with this approach

c) Other Master Lists like Debtors and Creditors Masters could be restructured in time

4 Eventually you might find you have effectively re-implemented

102

10 things to look out for

1 Ambiguous names incorrect postings ndash ANSWER ndash change the name so that it is unambiguous ndash eg Factory -- Operating Cost and Factory ndash Asset

2 Jumbled accounts and other lists ndash ANSWER ndashnew sub-structure

3 Large number of dissimilar transactions in one account having to unscramble in Excel ndash ANSWER ndash create a block of well thought out accounts to replace the single account

4 Overlapping or duplicate entries ndash eg same Tyres in different places ndash ANSWER ndash close duplicates only one set of entries ndash may close both and open a new set of well-structured entries

5 Answers to ldquocommon senserdquo questions take ages to obtain ndash lots of analysis in Excel or custom software that keeps changing ndash check if all the common sense attributes are on the master record and add as necessary ndash as many as possible ndash once you start adding do the lot

103

10 things to look out for

6 Evaluate all manual spreadsheet and custom applications and determine where these are a response to inexact or sloppy configuration and progressively adjust or eliminate

7 Develop a comprehensive awareness of the need for accurate data train personnel in terms of neatness accuracy spelling capitalization accuracy of allocation etc

8 Develop soft-issue metrics ndash customer satisfaction employee satisfaction etc

9 Harmonize critical elements of information classification ndash Accounts Assets People Products ndash across all modules and all systems ndash develop an integrated environment especially between the ERP and the Operational Systems

10Balance the decision support load between modules ndash move the detail out of the General Ledger ndash 5 to 10 Asset Categories People Categories Inventory Categories etc

104

Summing up

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Some items require a very small investment ndash an ART and a science

5 A significant opportunity to get more out of your current systems

Better DECISIONS

105

What is your single most important insight from this presentation

What is the single most practical action that you can take tomorrow to apply strategic (right thing essence thinking more effectively

JamesJamesARobertsoncom

Please write down

your thoughts

NOW

If you do not act within 48 hours you probably never will (Bill Gates)

Act TODAY

106

Assisting clients to thrive through the effective application of IT and ERP

QuestionsWe will email you my book and hand-outs of slides

Dr James Robertson PrEng ndash The ERP Doctor -- Mobile +44 (0) 77 6862 2875 +27 (0)83 251 6644wwwJames-A-Robertson-and-Associatescom

JamesJamesARobertsoncom

LinkedIn httpukLinkedIncominDrJamesARobertsonERPDoctor

JARampA are available to assist in applying these principles

  • Slide 1
  • Slide 2
  • Slide 3
  • A word of caution
  • Slide 5
  • This is NOT in a Text Book
  • Pulse measurement
  • Motivating quotes
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • The fundamental requirements for an ERP
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • A classic practical example NO Executive involvement
  • Top down (CEO led) versus bottom up design
  • Slide 25
  • Three alternative ERP value scenarios Unlocking the TRUE potent
  • Slide 27
  • What is strategy An executive responsibility
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
  • Slide 47
  • Slide 48
  • Slide 49
  • What is an ERP IBIS A filing cabinet
  • IBIS ndash what every company REALLY has
  • Slide 52
  • Case Study Strategic Engineered Precision Configuration WITH C
  • Slide 54
  • Slide 55
  • Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)
  • Define Strategic Engineered Precision Configuration
  • Slide 58
  • Slide 59
  • Slide 60
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Slide 66
  • Slide 67
  • Slide 68
  • Current Issues with the hellip Master
  • Current Issues with the hellip Master (2)
  • Current Issues with the hellip Master (3)
  • Slide 72
  • Slide 73
  • Slide 74
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Slide 83
  • Slide 84
  • Slide 85
  • Slide 86
  • Slide 87
  • Slide 88
  • Slide 89
  • Slide 90
  • Slide 91
  • Slide 92
  • Slide 93
  • Slide 94
  • Slide 95
  • Slide 96
  • Slide 97
  • Slide 98
  • Slide 99
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  • Slide 101
  • Slide 102
  • Slide 103
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  • Slide 105
  • Slide 106
Page 17: IBIS – The Strategic View of Business Information -- by Dr James A Robertson PrEng

One of the classic business problems of this age

We have spent a FORTUNE on this computer system and IT tell me it will

take two years and another few million to get what I want BUT the transactions are

being processed already

Some harsh facts

1 Seventy percent of IT investments fail TOTALLY

2 19 out of 20 ERP implementations ldquodo not deliver what was promisedldquo

3 Seventy percent of BPR investments fail

4 Ninety percent of strategic plans fail

ldquoThe next corporate disaster waiting to happenrdquo

Business system failure can trash your business

Professor Richard Nolan ndash Harvard University

Unlocking the TRUE potential of ERPvs The Factors Driving Mediocrity

1 DO NOT know it is possible2 Inappropriate Governance3 Operational investment focus4 No concept of how to deliver strategic advantage5 Lack of a holistic Integrated Business Information Systems (IBIS) view 6 Unaware of the CRITICAL role of the strategic solution architect7 The commercial model of implementation is diametrically opposed to a

high value outcome8 The average rate approach9 Process and as is obsession10Technobabble11Sloppy configuration12Confusion regarding valid customization13Lack of awareness of the benefits of strategic customization14Sloppy CONTRACTS with no accountability15Unconscious incompetence is EVERYWHERE

What is NOT an engineering approach

The engineering approach

A classic practical exampleNO Executive involvement

bull CEO of very big listed corporation in Johannesburg

bull With very big installation

bull Of very big brand ERP

bull Used in advertising

bull ldquoAt the executive level I would rate my systems at 110rdquo

bull ldquoAt the operational level I would rate my systems at 710rdquo

23

110

710BUT even that is being done

with smoke and mirrors

Top down (CEO led)versus bottom up design

24

Top Down ndash Strategy Focused

Bottom Up ndash Process Focused

25

There IS great opportunityERP can and should add value

26

Three alternative ERP value scenarios Unlocking the TRUE potential of ERP IBIS 100 1000 x the norm

1000

1 Current industry norm for process

based ldquoBest Practicerdquo

0

10X 001

100

0

2 Strategic precision

configuration with CEO Executive Custody

X 1

XXX 10

0

3 Strategic customizationWith CEO Custody

This is the ONLY valid scenario but it seldom

occurs

Relative strategic value measured in terms of business competitiveness growth and

profitability

27

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

28

What is strategyAn executive responsibility

Thrive

Strategy ndash Doing the right things

Tact

ics

ndash D

oin

g t

hin

gs

right

SurviveDie slowly

Die fast

Professor Malcolm McDonald

The time dependency of strategy

Professor Malcolm McDonald -- httpwwwmalcolm-mcdonaldcom

The time dependency of strategy

Professor Malcolm McDonald -- httpwwwmalcolm-mcdonaldcom

The time dependency of strategy

Professor Malcolm McDonald

The time dependency of strategyfrom good to GREAT

Analysis of the strategic environmentThe CEO owns this view

34

What IS Strategy

The Essence of WHY the Organization exists and HOW it THRIVES

1 Virtually NEVER changes

2 Intuited

3 Discovered NOT invented

35

Determining the ESSENCE of the business and how it thrives

1 Experienced strategic facilitator

2 Interview each executive one on one starting with the CEO

3 ldquoPlease will you tell me the essence of your business and how it thrives ndash what differentiates you from your competitionrdquo

4 Listen carefully

5 Take lots of notes

6 After completing the interviews synthesize ALL the views to arrive at a SINGLE SENTENCE amplified as necessary with further detail

7 If an executive differs with the CEO then unless the CEO has just arrived the CEOrsquos view must prevail particularly if the CEO is the founder or has been there for many years

8 New executives can be FAR off the mark

36

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

37

There IS great opportunityERP can and should add value

38

Key principles of executive level strategic decision making

1 85 of the basis of executive decision making is soft and tacit information

2 Skim ndash headlines

3 Maximum focus at the start of a report ndash the first page

4 8020 ndash Pareto ndash the Critical Key issues

5 Fast

6 Decisive

7 Right more than wrong

8 High value

9 Intuitive

Critical principle ndash constraint and opportunity -- cognitive span

Drill downA function of the content

41

Personnel Strategically Aligned Key Performance Indicators (KPIrsquos)

Tell me how you want me to behave and I will tell you HOW to measure me

Tell me how you are going to measure me and I will tell you how I am going to behave

Turn it around

Some key considerations with regard to decision making

43

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

Pulse Measurement

1 Concise diagnostic intervention ndash 1 to 10 days

2 Starts with executive interviews ndash understand the Essence of the Business and how it Thrives and Critical Concerns

3 Drill down to systems

4 +- 7 bullet point findings weighted

5 +- 7 recommended actions weighted

6 Findings frequently so obvious and so practical client can continue unaided

7 Strategic advisory and or project leadership to implement recommendations

Analysis of consolidated findings

httpswwwdropboxcomshvfkrz5p5yliwwaryV7SrD6kSh

46

30

1916

14

126 3

1 Mythology hype amp tradition -- 30

2 Lack of executive custody inap-propriate governance and policies -- 19

3 Lack of strategic architecture alignment etc -- 16

4 Lack of data engineering and poor configuration -- 14

5 Soft issues and change impacts -- 12

6 Lack of an engineering approach lack of precision etc -- 6

7 Technology issues -- 3

Factors causing ERP failure

47

22

20

19

17

14

6 2

1Executive custody strategic solution architect accountability -- 22

2 Effective change facilitation -- 20

3 Strategic architecture alignment etc -- 19

4 Data engineering and configuration -- 17

5 Engineering approach design against failure precision etc -- 14

6 Business integration training processes CBT --6

7 Technology -- 2

Factors for ERP reimplementation success

The value of technology is determined by the person using the technology

49

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

bull ldquoEnterprise Resource Planningrdquo = ERP Systemsbull or bull Integrated Business Information Systemsrdquo = IBIS

bull = ALL the information ldquorepositoriesrdquobull = databasesbull = tablesbull = listsbull = filing drawers folders

bull real world items that require description and managementbull

bull + the numerical computations workflow and other activities that are executed with the numbers (and text) stored in these repositories

bull ALL of which can be done by human beings -- including making a messbull

What is an ERP IBISA filing cabinet

51

IBIS ndash what every company REALLY has

Etc etc etc

Custom-ization

In-house custom development

Industry specific package

Brandname ERP = FRED

Spreadsheets

Data warehouse and BI

52

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

53

bull Stalled ERP implementation

bull CEO bought into ldquoERP as a strategic resourcerdquo based on my approach

bull Highly structured strategic Product Class taxonomy

bull Clever software to add products and maintain high quality master data

bull Projects module

bull Brand Management expense taxonomy

bull Clever software to create a project for every brand line with these expense heads

bull Direct integration with General Ledger

bull Comprehensive Brand Project Management and reporting to Principals in Europe

bull New account increased turnover significantly because could do something competitors could NOT do

Dramatic improvements in competitiveness growth and profitability are the ONLY valid arbiters of the success of an ERP implementation or a strategic plan

Case Study Strategic Engineered Precision Configuration WITH Clever Customization to support the ESSENCE

Data engineering

Data engineering principlesCase study

1 ERP Dramatic increase in management information

2 Reduction in head count

3 Dramatic reduction in audit time and cost

4 Unqualified balance sheet first time in 15 years

5 Presented with the client at a public conference

1 Strategic ndash Essence of the Business and how it thrives

2 Engineered ndash rigorous systematic comprehensively tried and tested methods standard conventions expert practitioners etc

3 Precision ndash exact carefully design meticulously fashioned

4 Taxonomies ndash hierarchical information classifications ordering and organizing business information

5 Coupled to precision code schemes which adhere to a number of very specific coding rules and conventions

6 A total solution

Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)

57

Define Strategic Engineered Precision Configuration

bull Configuring the ERP so that it PRECISELY models the real worldbull The goal is that any executive manager supervisor or operator

can look at the configuration and say ldquoYES this IS my businessrdquobull Founded on master data taxonomies ndash structured semantic

contentbull Coupled to custom business specific attributesbull Supplemented by highly structured record level configurationbull Supporting small pieces of clever custom development that add

huge value and create huge strategic and operational opportunities

An ERP is a huge precision data processing factory

Feed it precision data

58

Conventional taxonomy example

ANIMALSELEPHANTSRHINOCEROSDOGSCATS

LIONSLEOPARDSDOMESTIC CATS

Persian CatsDomestic Short Hair Catsetc

59

Taxonomy defined

1 Logical word (semantic structure)

2 Precision vocabulary of preferred terms

3 Conveys understanding between humans with relevant knowledge and experience

4 Once linked to a precision code scheme the most important communication mechanism between computers and people

5 An art and a science

6 Once it is right it is OBVIOUS

Taxonomy example

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

61

Taxonomy relevance

1 Essential to effective operational and strategic use of business software

2 Nearly ALL validation lists (drop down lists) chart of accounts etc

3 Large body of expertise ndash Botany Zoology military filing Library Science Information Management etc

4 Unknown to many (most) IT professionals and business people

62

A computer isAn adding machine calculator

011+1=101+1+1=111+1+1+1=100

Called a ldquobitrdquo

8 bits make a byte

2 bytes make an ASCII character

A= ldquo41rdquo hex

0 1

63

Coding taxonomies

1 Computers only understand binary

2 The code is a unique binary pattern that corresponds to the structured language taxonomy

3 The only way the computer will appear to be intelligent

4 Results in ldquointelligent datardquo

5 Standard conventions1 Indents and trailing periods

2 Capitalization

3 Other standards and conventions

64

Taxonomy examples

1 Some practical examples of how code schemes should look

2 Various small validation lists ndash some custom some standard

3 Various custom product attributes

4 Product classification ndash custom field

5 Machine vehicle operating costs and spares

6 Consolidation Charts of Accounts medium and large organizations

65

Example of custom data entry screenWith custom taxonomies

Custom code maintenance development for client specific taxonomy

Matching codes in unrelated module provide logical integration

Getting the software to do what it supposedly cannot do

Example of exceptionally BAD practice

500528 Waste Material Consumed500530 Loss from valuation of external materials500540 Loss from valuation of own materials500550 Losses - inventory variance -consignment

sale500560 Safety Clothing500565 Safety Equipment500570 Sand amp Stone500575 Scraper Rope500580 Scrapers500585 Services500590 Signs500595 Skips amp Cages500600 Finished Goods Inventory Offset500605 Smelting amp Refining500610 Production Order Settlement - Variance500615 Steel Other500620 Steel Sections500625 Steel Sheets amp Plates

Huge impact on integration reporting etc

Current Issues with the hellip Master

bull Unstructured

bull Lack of robust disciplined code management

bull Different blocks of codes for different divisions

bull Same item in more than one place

bull Different categories should be in distinctly separate logical blocks

Current Issues with the hellip Master

bull Equivalent descriptions different codes

bull Warehouse codes embedded in item codes

bull As many as twenty occurrences of the same physical

bull Makes operation and reporting inaccurate and difficult

NQR500 TRUCKISUZUNQR500OR HHOSES EXT OUTSIDE REPAIRS HYD HOSES EXTOR HHOSES INT OUTSIDE REPAIRS HYD HOSES INTOR WINDOWS EXT OUTSIDE REPAIRS - WINDOWS EXTOR WINDOWS INT OUTSIDE REPAIRS - WINDOWS INTOREP HYD HOSES OUTSIDE REPAIRS - HYD HOSESOREP WINDOWS OUTSIDE REPAIRS - WINDOWSOIL MAROPA 320 MAROPA 320 OILOIL01 AUTO TRANS FLUID (ATF)DBOIL01-R0303 AUTO TRANS FLUID (ATF)DBOIL01-R0304 AUTO TRANS FLUID (ATF)DBOIL01-R0305 AUTO TRANS FLUID (ATF)DBOIL01-R0306 AUTO TRANS FLUID (ATF)DBOIL01-R0307 AUTO TRANS FLUID (ATF)DB

ITEM CODE DESCRIPTION ITEM CODE DESCRIPTION100004200002 TYRE LOCK RING SFETY 25 175R25 XGC E3 TYRE MICHELIN 175R25 XGC E3100004203007 TYRE MC1800R25XHAD 2 19575R16C TYRE MICHELIN 19575R16C100004203008 TYRE MC175R25XMD2 2 225R25 YO TYRE TYRE 100004203018 TYRE BS265R25VLTSE4 235X25 FS TYRE 100004203019 TYRE BS205R25VLTSE4 255R25 FS TYRE 100004203020 TYRE BS1200R24M840 265R25 FS TYRE 100004203026 TYRE FS195R14 CV2000 265R25 GY TYRE 100004203030 TYRE NOK205R25 L3 LODER GRIP BS265R25VLTSE4 TYRE BRIDGESTONE BS265R25VLTS100004203032 TYRE TOY265-25G25L520PR MC205R25XADN1 TYRE MICHELIN MC205R25XADN1100004203036 TYRE TOY205R25E3 MC235R25XADN1 TYRE MICHELIN MC235R25XADN1100004203055 TYRE MC1200R24XZY MC235R25XMD22 TYRE MICHELIN MC235R25XMD22100004203062 TYRE BS265-25L5 MC265R25XADN1 TYRE MICHELIN MC265R25XADN1100004203063 TYRE DUN265-25L5 MC265R25XMD22 TYRE MICHELIN MC265R25XMD22100004203065 TYRE MC1800R25XKD S1800R25 TYRE 100004203067 TYRE GENERAL 265-25L5 40PLY S225R25 YO TY TYRE 100004203074 TYRE BS295R25VLTSZ S235X25 FS TYRE 100004203077 TYRE PRIMEX 235-25L5 SLICK S255R25 FS TYRE 103194203001 TYRE BF GOOD RICH 40070R20 S265R25 BS TYRE BRIDGESTONE 265R25 VLT801070704049 TYRE O-RING 325T S265R25 FS TYRE 801070704051 TYRE VALVE S265R25 GY TYRE 801070704052 TYRE VALVE CORE SRI0008 TYRE MICHELIN 295R25 XADN801070704053 TYRE HANLING FEE SERVICE FEE TYRE SERVICE FEE1200R24 XZY E2 TYRE MICHELIN 1200R24 XZY E2 SPUD TYRE SPUD

Current Issues with the hellip Master Multiple occurrences of the same

physical entity with different codes

Very different codes for broadly identical physical entities ndash tyres ndash locate in entirely different locations in the table

Precision ordered dataVersus hellip

73

Value versus precisionA critical consideration

Practical fundamental strategic taxonomy precision

Busi

ness

valu

e d

eliv

ere

d

100

100

The goal

Just about every implementation I have ever seen

Financial cubeEssence of integrationWell over 1000 hours RampD

Location

Fun

ctio

n

Accounts

Accounts -- fi

nancial

Assets

Prod

ucts

Peop

le

Pro

ject

s

etc

Cubic business modelA logical taxonomic construct

Every organization has a location logical dimension ndash where we do what we do

and a functional logical dimension ndash what we do

These can be plotted on a matrix of function versus location

This is fundamental to the design of a chart of accounts and all other logical components that define the business

There are multiple further dimensions including income expenditure personnel machines products etc

Each of these should be described by a fundamental precision strategic taxonomy

This model in the general ledger provides a critical elment of integration

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

1 Broad concept been known to me for over twenty years

2 I have done some elements semi-manually

3 For years I thought everyone could understand this and do it

4 Never seen anything like it

5 Extremely powerful tool

The true value

1 Exceptionally high quality financial data

2 Extremely easy to access and analyze

3 Facilitate greatly improved high value executive level strategic decision making ndash the decisions to thrive

4 Properly used WILL lead to greatly improved competitiveness and profitability

5 This will enhance profitable growth

6 Every organization needs this

7 The current ERP market is estimated at US$56 billion

8 We can easily capture at least 1 of this over the next ten years ndash this is THE way of the future

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

1 Taxonomy approach immediately engages with executives to specify high level configuration focused on the essence of the business ndash focus on better decision making NOT process ndash strategic executive level facilitation ndash excellent executive engagement and custody

2 Fundamental focus on better strategic (thrive) decisions at executive and operational level ndash put the essence (strategy) of the business in the face of staff at all levels constantly

3 Design geared to answering the questions you have not yet thought to ask ndash no need for lengthy business requirements workshops

4 Orders of magnitude improvement in system strategic support value delivery ndash basis for enabling executives and managers to make much better decisions IF they do the work to interpret and act on the information

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

5 Move away from expensive resources constantly maintaining simple reports to developing sophisticated models that support high value understanding analysis and decision making

6 Major improvements in quality of master data and ease of master data maintenance

7 Systems easier and more efficient to use at a transaction level frequently results in productivity gains and head count reductions reduction in audit fees etc

8 Do things the software vendor does not think are possible and that may create substantial strategic value opportunities

9 Establish a culture of data precision in fact a whole culture relating to the way you run your systems

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

1 Strategic (thrive) decision support ndash psychology of decision making ndash strategic elements at top of list comply with cognitive span equals seven plus or minus two items at any level of hierarchy

2 Every validation list custom validation lists fully describe entities the way the business and executives think about them

3 Fundamental first principles strategic design with finely granular highly structured hierarchically presented content

4 Ease of reading and navigation ndash trailing periods indents capitalization precision language ndash semantic structure ndash JARampA originated standards and conventions

5 Ease of reporting ndash range coding ndash ease of report maintenance ndash context for precision configuration ndash ease and quality of master data maintenance

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

6 Creative strategic use of unrelated modules to work together and limited scope creative strategic custom development ndash the impossible achieved affordably

7 Cubic business model ndash a powerful logical ldquoactivity basedrdquo management model in the General Ledger ndash powerful strategic decision support benefits with major positive governance impacts and reduced audit fees ndash JARampA have custom developed software to assist with this

8 Lower long term system operating costs coupled with ORDERS OF MAGNITUDE IMPROVEMENT in effectiveness efficiency and decision support ndash better thrive (profitable growth decisions) ndash where the REAL value lies ndash answer the questions we have not yet thought of

85

e

Summing up ndash the JARampA Approach to Creating Competitive Advantage

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Requires a significant investment

5 An ART and a science

6 Vital to unlocking the true value of any Business Information System Investment

7 An opportunity for dramatic gearing of any investment

Better DECISIONS

87

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

7 Ten things to enhance your current systems

88

What can be done

1 Buy a new ERP ndash expensive high risk

2 Re-implement your current ERP ndash not quite as expensive

3 Comprehensive Data Warehouse with Precision Taxonomies ndash not nearly as expensive or high risk but still costly

4 Anything else -- SMALL changes

What is an ERPREALLY

A huge precision data processing factory that SHOULD be fed precision data in order to produce precision

results (the factory CAN be OLD)

What is an ERPRefurbish

vs Deleting a building

>
>

1 Software settings

2 Cubic Business Modeltrade in the General Ledger

3 Asset classification

4 Product Material Item classification catalogue

5 Classification of Personnel

6 Other specific classifications

7 Unique attributes on Products and other classification master data

8 General record level attribute settings

9 Other configuration settings

Components of Precision Configuration

93

How is value created

Value is created by business actions that deliver on the essence of why the organization exists and how it thrives

Value manifests through increased profitability growth acquisitions job satisfaction fulfilment of the strategic vision

The consequence of intuitive intelligent informed leadership business decisions ndash thrive decisions

Such decisions are facilitated accelerated and enhanced through access to more intelligent meaningful and relevant information

Answers to the questions I have not yet thought to ask

Such ldquointelligent informationrdquo is assembled as a consequence of high level strategic and executive level input into the design of the data CONTENT ndash taxonomies designed to catalogue every conceivably relevant classification ahead of time

High value intelligent c

ontent desig

n

94

Some SMALL things YOU can doTo make your ERP work better for you TOMORROW

1 Repopulate key standard attribute tables

2 Create new custom attribute tables

95

Repopulate key standard attribute tables

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

Drastically im

prove the content o

f some

key tables s

uch as Credit N

ote Reasons

Product Ite

m Class etc

96

Develop lists

1 One to ten people in a room with a projector

2 Brainstorm all possible content for the list ndash capture on screen

3 Each summarize to between five and ten headings

4 Type all the lists in

5 Combine them into between five and ten groups

6 Give each group a heading

7 Lift out sub-categories

8 Code ndash remember indents trailing periods capitalization

9 Check impacts

10Implement

97

Develop lists 2

1 Quality of list is dependent on quality of input

2 Want lists to be complete comprehensive and well designed

3 Design compromises will be with you for ever

4 Document

5 Train

6 Utilize

98

Develop lists 3

1 Develop Hierarchy

a) Hierarchy of descriptions ndash indent each level by one character position

b) HEADINGS IN CAPITAL LETTERS

c) Posting level items in Proper Case

d) Abbreviate as necessary

2 Code

a) Mirror indents with trailing periods

b) Gap code

c) Mnemonic Alpha preferred else Alpha Numeric else Numeric

d) 1 to 4 character segments separated by ldquo-rdquo

99

Create new custom attribute tables

Add user defined attri

bute fields anywhere

where they m

ake sense ndash P

roducts

Debtors (Custo

mers) e

tc

100

Develop attributes

1 One to ten people in a room with a projector

2 Brainstorm all possible attributes for management information

3 If in doubt add

4 Structure and Code as before

5 Capture sheets

6 Train staff to classify and add

7 Reports

8 Identify clever functionality that can work with attributes add where cost effective

9 Harvest information

101

Unlocking the full potential

1 Progressively improve classifications and add attributes

2 Progressively develop reports analysis and custom functionality

3 Advance to more complex and inter-related lists

a) Product Item Material Class Group is the largest list that you might apply this approach to

b) Major Master Lists like Chart of Accounts and Product Catalogue Master might be done in increments ONCE you have experience with this approach

c) Other Master Lists like Debtors and Creditors Masters could be restructured in time

4 Eventually you might find you have effectively re-implemented

102

10 things to look out for

1 Ambiguous names incorrect postings ndash ANSWER ndash change the name so that it is unambiguous ndash eg Factory -- Operating Cost and Factory ndash Asset

2 Jumbled accounts and other lists ndash ANSWER ndashnew sub-structure

3 Large number of dissimilar transactions in one account having to unscramble in Excel ndash ANSWER ndash create a block of well thought out accounts to replace the single account

4 Overlapping or duplicate entries ndash eg same Tyres in different places ndash ANSWER ndash close duplicates only one set of entries ndash may close both and open a new set of well-structured entries

5 Answers to ldquocommon senserdquo questions take ages to obtain ndash lots of analysis in Excel or custom software that keeps changing ndash check if all the common sense attributes are on the master record and add as necessary ndash as many as possible ndash once you start adding do the lot

103

10 things to look out for

6 Evaluate all manual spreadsheet and custom applications and determine where these are a response to inexact or sloppy configuration and progressively adjust or eliminate

7 Develop a comprehensive awareness of the need for accurate data train personnel in terms of neatness accuracy spelling capitalization accuracy of allocation etc

8 Develop soft-issue metrics ndash customer satisfaction employee satisfaction etc

9 Harmonize critical elements of information classification ndash Accounts Assets People Products ndash across all modules and all systems ndash develop an integrated environment especially between the ERP and the Operational Systems

10Balance the decision support load between modules ndash move the detail out of the General Ledger ndash 5 to 10 Asset Categories People Categories Inventory Categories etc

104

Summing up

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Some items require a very small investment ndash an ART and a science

5 A significant opportunity to get more out of your current systems

Better DECISIONS

105

What is your single most important insight from this presentation

What is the single most practical action that you can take tomorrow to apply strategic (right thing essence thinking more effectively

JamesJamesARobertsoncom

Please write down

your thoughts

NOW

If you do not act within 48 hours you probably never will (Bill Gates)

Act TODAY

106

Assisting clients to thrive through the effective application of IT and ERP

QuestionsWe will email you my book and hand-outs of slides

Dr James Robertson PrEng ndash The ERP Doctor -- Mobile +44 (0) 77 6862 2875 +27 (0)83 251 6644wwwJames-A-Robertson-and-Associatescom

JamesJamesARobertsoncom

LinkedIn httpukLinkedIncominDrJamesARobertsonERPDoctor

JARampA are available to assist in applying these principles

  • Slide 1
  • Slide 2
  • Slide 3
  • A word of caution
  • Slide 5
  • This is NOT in a Text Book
  • Pulse measurement
  • Motivating quotes
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • The fundamental requirements for an ERP
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • A classic practical example NO Executive involvement
  • Top down (CEO led) versus bottom up design
  • Slide 25
  • Three alternative ERP value scenarios Unlocking the TRUE potent
  • Slide 27
  • What is strategy An executive responsibility
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
  • Slide 47
  • Slide 48
  • Slide 49
  • What is an ERP IBIS A filing cabinet
  • IBIS ndash what every company REALLY has
  • Slide 52
  • Case Study Strategic Engineered Precision Configuration WITH C
  • Slide 54
  • Slide 55
  • Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)
  • Define Strategic Engineered Precision Configuration
  • Slide 58
  • Slide 59
  • Slide 60
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Slide 66
  • Slide 67
  • Slide 68
  • Current Issues with the hellip Master
  • Current Issues with the hellip Master (2)
  • Current Issues with the hellip Master (3)
  • Slide 72
  • Slide 73
  • Slide 74
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Slide 83
  • Slide 84
  • Slide 85
  • Slide 86
  • Slide 87
  • Slide 88
  • Slide 89
  • Slide 90
  • Slide 91
  • Slide 92
  • Slide 93
  • Slide 94
  • Slide 95
  • Slide 96
  • Slide 97
  • Slide 98
  • Slide 99
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  • Slide 101
  • Slide 102
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
Page 18: IBIS – The Strategic View of Business Information -- by Dr James A Robertson PrEng

Some harsh facts

1 Seventy percent of IT investments fail TOTALLY

2 19 out of 20 ERP implementations ldquodo not deliver what was promisedldquo

3 Seventy percent of BPR investments fail

4 Ninety percent of strategic plans fail

ldquoThe next corporate disaster waiting to happenrdquo

Business system failure can trash your business

Professor Richard Nolan ndash Harvard University

Unlocking the TRUE potential of ERPvs The Factors Driving Mediocrity

1 DO NOT know it is possible2 Inappropriate Governance3 Operational investment focus4 No concept of how to deliver strategic advantage5 Lack of a holistic Integrated Business Information Systems (IBIS) view 6 Unaware of the CRITICAL role of the strategic solution architect7 The commercial model of implementation is diametrically opposed to a

high value outcome8 The average rate approach9 Process and as is obsession10Technobabble11Sloppy configuration12Confusion regarding valid customization13Lack of awareness of the benefits of strategic customization14Sloppy CONTRACTS with no accountability15Unconscious incompetence is EVERYWHERE

What is NOT an engineering approach

The engineering approach

A classic practical exampleNO Executive involvement

bull CEO of very big listed corporation in Johannesburg

bull With very big installation

bull Of very big brand ERP

bull Used in advertising

bull ldquoAt the executive level I would rate my systems at 110rdquo

bull ldquoAt the operational level I would rate my systems at 710rdquo

23

110

710BUT even that is being done

with smoke and mirrors

Top down (CEO led)versus bottom up design

24

Top Down ndash Strategy Focused

Bottom Up ndash Process Focused

25

There IS great opportunityERP can and should add value

26

Three alternative ERP value scenarios Unlocking the TRUE potential of ERP IBIS 100 1000 x the norm

1000

1 Current industry norm for process

based ldquoBest Practicerdquo

0

10X 001

100

0

2 Strategic precision

configuration with CEO Executive Custody

X 1

XXX 10

0

3 Strategic customizationWith CEO Custody

This is the ONLY valid scenario but it seldom

occurs

Relative strategic value measured in terms of business competitiveness growth and

profitability

27

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

28

What is strategyAn executive responsibility

Thrive

Strategy ndash Doing the right things

Tact

ics

ndash D

oin

g t

hin

gs

right

SurviveDie slowly

Die fast

Professor Malcolm McDonald

The time dependency of strategy

Professor Malcolm McDonald -- httpwwwmalcolm-mcdonaldcom

The time dependency of strategy

Professor Malcolm McDonald -- httpwwwmalcolm-mcdonaldcom

The time dependency of strategy

Professor Malcolm McDonald

The time dependency of strategyfrom good to GREAT

Analysis of the strategic environmentThe CEO owns this view

34

What IS Strategy

The Essence of WHY the Organization exists and HOW it THRIVES

1 Virtually NEVER changes

2 Intuited

3 Discovered NOT invented

35

Determining the ESSENCE of the business and how it thrives

1 Experienced strategic facilitator

2 Interview each executive one on one starting with the CEO

3 ldquoPlease will you tell me the essence of your business and how it thrives ndash what differentiates you from your competitionrdquo

4 Listen carefully

5 Take lots of notes

6 After completing the interviews synthesize ALL the views to arrive at a SINGLE SENTENCE amplified as necessary with further detail

7 If an executive differs with the CEO then unless the CEO has just arrived the CEOrsquos view must prevail particularly if the CEO is the founder or has been there for many years

8 New executives can be FAR off the mark

36

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

37

There IS great opportunityERP can and should add value

38

Key principles of executive level strategic decision making

1 85 of the basis of executive decision making is soft and tacit information

2 Skim ndash headlines

3 Maximum focus at the start of a report ndash the first page

4 8020 ndash Pareto ndash the Critical Key issues

5 Fast

6 Decisive

7 Right more than wrong

8 High value

9 Intuitive

Critical principle ndash constraint and opportunity -- cognitive span

Drill downA function of the content

41

Personnel Strategically Aligned Key Performance Indicators (KPIrsquos)

Tell me how you want me to behave and I will tell you HOW to measure me

Tell me how you are going to measure me and I will tell you how I am going to behave

Turn it around

Some key considerations with regard to decision making

43

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

Pulse Measurement

1 Concise diagnostic intervention ndash 1 to 10 days

2 Starts with executive interviews ndash understand the Essence of the Business and how it Thrives and Critical Concerns

3 Drill down to systems

4 +- 7 bullet point findings weighted

5 +- 7 recommended actions weighted

6 Findings frequently so obvious and so practical client can continue unaided

7 Strategic advisory and or project leadership to implement recommendations

Analysis of consolidated findings

httpswwwdropboxcomshvfkrz5p5yliwwaryV7SrD6kSh

46

30

1916

14

126 3

1 Mythology hype amp tradition -- 30

2 Lack of executive custody inap-propriate governance and policies -- 19

3 Lack of strategic architecture alignment etc -- 16

4 Lack of data engineering and poor configuration -- 14

5 Soft issues and change impacts -- 12

6 Lack of an engineering approach lack of precision etc -- 6

7 Technology issues -- 3

Factors causing ERP failure

47

22

20

19

17

14

6 2

1Executive custody strategic solution architect accountability -- 22

2 Effective change facilitation -- 20

3 Strategic architecture alignment etc -- 19

4 Data engineering and configuration -- 17

5 Engineering approach design against failure precision etc -- 14

6 Business integration training processes CBT --6

7 Technology -- 2

Factors for ERP reimplementation success

The value of technology is determined by the person using the technology

49

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

bull ldquoEnterprise Resource Planningrdquo = ERP Systemsbull or bull Integrated Business Information Systemsrdquo = IBIS

bull = ALL the information ldquorepositoriesrdquobull = databasesbull = tablesbull = listsbull = filing drawers folders

bull real world items that require description and managementbull

bull + the numerical computations workflow and other activities that are executed with the numbers (and text) stored in these repositories

bull ALL of which can be done by human beings -- including making a messbull

What is an ERP IBISA filing cabinet

51

IBIS ndash what every company REALLY has

Etc etc etc

Custom-ization

In-house custom development

Industry specific package

Brandname ERP = FRED

Spreadsheets

Data warehouse and BI

52

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

53

bull Stalled ERP implementation

bull CEO bought into ldquoERP as a strategic resourcerdquo based on my approach

bull Highly structured strategic Product Class taxonomy

bull Clever software to add products and maintain high quality master data

bull Projects module

bull Brand Management expense taxonomy

bull Clever software to create a project for every brand line with these expense heads

bull Direct integration with General Ledger

bull Comprehensive Brand Project Management and reporting to Principals in Europe

bull New account increased turnover significantly because could do something competitors could NOT do

Dramatic improvements in competitiveness growth and profitability are the ONLY valid arbiters of the success of an ERP implementation or a strategic plan

Case Study Strategic Engineered Precision Configuration WITH Clever Customization to support the ESSENCE

Data engineering

Data engineering principlesCase study

1 ERP Dramatic increase in management information

2 Reduction in head count

3 Dramatic reduction in audit time and cost

4 Unqualified balance sheet first time in 15 years

5 Presented with the client at a public conference

1 Strategic ndash Essence of the Business and how it thrives

2 Engineered ndash rigorous systematic comprehensively tried and tested methods standard conventions expert practitioners etc

3 Precision ndash exact carefully design meticulously fashioned

4 Taxonomies ndash hierarchical information classifications ordering and organizing business information

5 Coupled to precision code schemes which adhere to a number of very specific coding rules and conventions

6 A total solution

Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)

57

Define Strategic Engineered Precision Configuration

bull Configuring the ERP so that it PRECISELY models the real worldbull The goal is that any executive manager supervisor or operator

can look at the configuration and say ldquoYES this IS my businessrdquobull Founded on master data taxonomies ndash structured semantic

contentbull Coupled to custom business specific attributesbull Supplemented by highly structured record level configurationbull Supporting small pieces of clever custom development that add

huge value and create huge strategic and operational opportunities

An ERP is a huge precision data processing factory

Feed it precision data

58

Conventional taxonomy example

ANIMALSELEPHANTSRHINOCEROSDOGSCATS

LIONSLEOPARDSDOMESTIC CATS

Persian CatsDomestic Short Hair Catsetc

59

Taxonomy defined

1 Logical word (semantic structure)

2 Precision vocabulary of preferred terms

3 Conveys understanding between humans with relevant knowledge and experience

4 Once linked to a precision code scheme the most important communication mechanism between computers and people

5 An art and a science

6 Once it is right it is OBVIOUS

Taxonomy example

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

61

Taxonomy relevance

1 Essential to effective operational and strategic use of business software

2 Nearly ALL validation lists (drop down lists) chart of accounts etc

3 Large body of expertise ndash Botany Zoology military filing Library Science Information Management etc

4 Unknown to many (most) IT professionals and business people

62

A computer isAn adding machine calculator

011+1=101+1+1=111+1+1+1=100

Called a ldquobitrdquo

8 bits make a byte

2 bytes make an ASCII character

A= ldquo41rdquo hex

0 1

63

Coding taxonomies

1 Computers only understand binary

2 The code is a unique binary pattern that corresponds to the structured language taxonomy

3 The only way the computer will appear to be intelligent

4 Results in ldquointelligent datardquo

5 Standard conventions1 Indents and trailing periods

2 Capitalization

3 Other standards and conventions

64

Taxonomy examples

1 Some practical examples of how code schemes should look

2 Various small validation lists ndash some custom some standard

3 Various custom product attributes

4 Product classification ndash custom field

5 Machine vehicle operating costs and spares

6 Consolidation Charts of Accounts medium and large organizations

65

Example of custom data entry screenWith custom taxonomies

Custom code maintenance development for client specific taxonomy

Matching codes in unrelated module provide logical integration

Getting the software to do what it supposedly cannot do

Example of exceptionally BAD practice

500528 Waste Material Consumed500530 Loss from valuation of external materials500540 Loss from valuation of own materials500550 Losses - inventory variance -consignment

sale500560 Safety Clothing500565 Safety Equipment500570 Sand amp Stone500575 Scraper Rope500580 Scrapers500585 Services500590 Signs500595 Skips amp Cages500600 Finished Goods Inventory Offset500605 Smelting amp Refining500610 Production Order Settlement - Variance500615 Steel Other500620 Steel Sections500625 Steel Sheets amp Plates

Huge impact on integration reporting etc

Current Issues with the hellip Master

bull Unstructured

bull Lack of robust disciplined code management

bull Different blocks of codes for different divisions

bull Same item in more than one place

bull Different categories should be in distinctly separate logical blocks

Current Issues with the hellip Master

bull Equivalent descriptions different codes

bull Warehouse codes embedded in item codes

bull As many as twenty occurrences of the same physical

bull Makes operation and reporting inaccurate and difficult

NQR500 TRUCKISUZUNQR500OR HHOSES EXT OUTSIDE REPAIRS HYD HOSES EXTOR HHOSES INT OUTSIDE REPAIRS HYD HOSES INTOR WINDOWS EXT OUTSIDE REPAIRS - WINDOWS EXTOR WINDOWS INT OUTSIDE REPAIRS - WINDOWS INTOREP HYD HOSES OUTSIDE REPAIRS - HYD HOSESOREP WINDOWS OUTSIDE REPAIRS - WINDOWSOIL MAROPA 320 MAROPA 320 OILOIL01 AUTO TRANS FLUID (ATF)DBOIL01-R0303 AUTO TRANS FLUID (ATF)DBOIL01-R0304 AUTO TRANS FLUID (ATF)DBOIL01-R0305 AUTO TRANS FLUID (ATF)DBOIL01-R0306 AUTO TRANS FLUID (ATF)DBOIL01-R0307 AUTO TRANS FLUID (ATF)DB

ITEM CODE DESCRIPTION ITEM CODE DESCRIPTION100004200002 TYRE LOCK RING SFETY 25 175R25 XGC E3 TYRE MICHELIN 175R25 XGC E3100004203007 TYRE MC1800R25XHAD 2 19575R16C TYRE MICHELIN 19575R16C100004203008 TYRE MC175R25XMD2 2 225R25 YO TYRE TYRE 100004203018 TYRE BS265R25VLTSE4 235X25 FS TYRE 100004203019 TYRE BS205R25VLTSE4 255R25 FS TYRE 100004203020 TYRE BS1200R24M840 265R25 FS TYRE 100004203026 TYRE FS195R14 CV2000 265R25 GY TYRE 100004203030 TYRE NOK205R25 L3 LODER GRIP BS265R25VLTSE4 TYRE BRIDGESTONE BS265R25VLTS100004203032 TYRE TOY265-25G25L520PR MC205R25XADN1 TYRE MICHELIN MC205R25XADN1100004203036 TYRE TOY205R25E3 MC235R25XADN1 TYRE MICHELIN MC235R25XADN1100004203055 TYRE MC1200R24XZY MC235R25XMD22 TYRE MICHELIN MC235R25XMD22100004203062 TYRE BS265-25L5 MC265R25XADN1 TYRE MICHELIN MC265R25XADN1100004203063 TYRE DUN265-25L5 MC265R25XMD22 TYRE MICHELIN MC265R25XMD22100004203065 TYRE MC1800R25XKD S1800R25 TYRE 100004203067 TYRE GENERAL 265-25L5 40PLY S225R25 YO TY TYRE 100004203074 TYRE BS295R25VLTSZ S235X25 FS TYRE 100004203077 TYRE PRIMEX 235-25L5 SLICK S255R25 FS TYRE 103194203001 TYRE BF GOOD RICH 40070R20 S265R25 BS TYRE BRIDGESTONE 265R25 VLT801070704049 TYRE O-RING 325T S265R25 FS TYRE 801070704051 TYRE VALVE S265R25 GY TYRE 801070704052 TYRE VALVE CORE SRI0008 TYRE MICHELIN 295R25 XADN801070704053 TYRE HANLING FEE SERVICE FEE TYRE SERVICE FEE1200R24 XZY E2 TYRE MICHELIN 1200R24 XZY E2 SPUD TYRE SPUD

Current Issues with the hellip Master Multiple occurrences of the same

physical entity with different codes

Very different codes for broadly identical physical entities ndash tyres ndash locate in entirely different locations in the table

Precision ordered dataVersus hellip

73

Value versus precisionA critical consideration

Practical fundamental strategic taxonomy precision

Busi

ness

valu

e d

eliv

ere

d

100

100

The goal

Just about every implementation I have ever seen

Financial cubeEssence of integrationWell over 1000 hours RampD

Location

Fun

ctio

n

Accounts

Accounts -- fi

nancial

Assets

Prod

ucts

Peop

le

Pro

ject

s

etc

Cubic business modelA logical taxonomic construct

Every organization has a location logical dimension ndash where we do what we do

and a functional logical dimension ndash what we do

These can be plotted on a matrix of function versus location

This is fundamental to the design of a chart of accounts and all other logical components that define the business

There are multiple further dimensions including income expenditure personnel machines products etc

Each of these should be described by a fundamental precision strategic taxonomy

This model in the general ledger provides a critical elment of integration

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

1 Broad concept been known to me for over twenty years

2 I have done some elements semi-manually

3 For years I thought everyone could understand this and do it

4 Never seen anything like it

5 Extremely powerful tool

The true value

1 Exceptionally high quality financial data

2 Extremely easy to access and analyze

3 Facilitate greatly improved high value executive level strategic decision making ndash the decisions to thrive

4 Properly used WILL lead to greatly improved competitiveness and profitability

5 This will enhance profitable growth

6 Every organization needs this

7 The current ERP market is estimated at US$56 billion

8 We can easily capture at least 1 of this over the next ten years ndash this is THE way of the future

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

1 Taxonomy approach immediately engages with executives to specify high level configuration focused on the essence of the business ndash focus on better decision making NOT process ndash strategic executive level facilitation ndash excellent executive engagement and custody

2 Fundamental focus on better strategic (thrive) decisions at executive and operational level ndash put the essence (strategy) of the business in the face of staff at all levels constantly

3 Design geared to answering the questions you have not yet thought to ask ndash no need for lengthy business requirements workshops

4 Orders of magnitude improvement in system strategic support value delivery ndash basis for enabling executives and managers to make much better decisions IF they do the work to interpret and act on the information

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

5 Move away from expensive resources constantly maintaining simple reports to developing sophisticated models that support high value understanding analysis and decision making

6 Major improvements in quality of master data and ease of master data maintenance

7 Systems easier and more efficient to use at a transaction level frequently results in productivity gains and head count reductions reduction in audit fees etc

8 Do things the software vendor does not think are possible and that may create substantial strategic value opportunities

9 Establish a culture of data precision in fact a whole culture relating to the way you run your systems

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

1 Strategic (thrive) decision support ndash psychology of decision making ndash strategic elements at top of list comply with cognitive span equals seven plus or minus two items at any level of hierarchy

2 Every validation list custom validation lists fully describe entities the way the business and executives think about them

3 Fundamental first principles strategic design with finely granular highly structured hierarchically presented content

4 Ease of reading and navigation ndash trailing periods indents capitalization precision language ndash semantic structure ndash JARampA originated standards and conventions

5 Ease of reporting ndash range coding ndash ease of report maintenance ndash context for precision configuration ndash ease and quality of master data maintenance

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

6 Creative strategic use of unrelated modules to work together and limited scope creative strategic custom development ndash the impossible achieved affordably

7 Cubic business model ndash a powerful logical ldquoactivity basedrdquo management model in the General Ledger ndash powerful strategic decision support benefits with major positive governance impacts and reduced audit fees ndash JARampA have custom developed software to assist with this

8 Lower long term system operating costs coupled with ORDERS OF MAGNITUDE IMPROVEMENT in effectiveness efficiency and decision support ndash better thrive (profitable growth decisions) ndash where the REAL value lies ndash answer the questions we have not yet thought of

85

e

Summing up ndash the JARampA Approach to Creating Competitive Advantage

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Requires a significant investment

5 An ART and a science

6 Vital to unlocking the true value of any Business Information System Investment

7 An opportunity for dramatic gearing of any investment

Better DECISIONS

87

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

7 Ten things to enhance your current systems

88

What can be done

1 Buy a new ERP ndash expensive high risk

2 Re-implement your current ERP ndash not quite as expensive

3 Comprehensive Data Warehouse with Precision Taxonomies ndash not nearly as expensive or high risk but still costly

4 Anything else -- SMALL changes

What is an ERPREALLY

A huge precision data processing factory that SHOULD be fed precision data in order to produce precision

results (the factory CAN be OLD)

What is an ERPRefurbish

vs Deleting a building

>
>

1 Software settings

2 Cubic Business Modeltrade in the General Ledger

3 Asset classification

4 Product Material Item classification catalogue

5 Classification of Personnel

6 Other specific classifications

7 Unique attributes on Products and other classification master data

8 General record level attribute settings

9 Other configuration settings

Components of Precision Configuration

93

How is value created

Value is created by business actions that deliver on the essence of why the organization exists and how it thrives

Value manifests through increased profitability growth acquisitions job satisfaction fulfilment of the strategic vision

The consequence of intuitive intelligent informed leadership business decisions ndash thrive decisions

Such decisions are facilitated accelerated and enhanced through access to more intelligent meaningful and relevant information

Answers to the questions I have not yet thought to ask

Such ldquointelligent informationrdquo is assembled as a consequence of high level strategic and executive level input into the design of the data CONTENT ndash taxonomies designed to catalogue every conceivably relevant classification ahead of time

High value intelligent c

ontent desig

n

94

Some SMALL things YOU can doTo make your ERP work better for you TOMORROW

1 Repopulate key standard attribute tables

2 Create new custom attribute tables

95

Repopulate key standard attribute tables

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

Drastically im

prove the content o

f some

key tables s

uch as Credit N

ote Reasons

Product Ite

m Class etc

96

Develop lists

1 One to ten people in a room with a projector

2 Brainstorm all possible content for the list ndash capture on screen

3 Each summarize to between five and ten headings

4 Type all the lists in

5 Combine them into between five and ten groups

6 Give each group a heading

7 Lift out sub-categories

8 Code ndash remember indents trailing periods capitalization

9 Check impacts

10Implement

97

Develop lists 2

1 Quality of list is dependent on quality of input

2 Want lists to be complete comprehensive and well designed

3 Design compromises will be with you for ever

4 Document

5 Train

6 Utilize

98

Develop lists 3

1 Develop Hierarchy

a) Hierarchy of descriptions ndash indent each level by one character position

b) HEADINGS IN CAPITAL LETTERS

c) Posting level items in Proper Case

d) Abbreviate as necessary

2 Code

a) Mirror indents with trailing periods

b) Gap code

c) Mnemonic Alpha preferred else Alpha Numeric else Numeric

d) 1 to 4 character segments separated by ldquo-rdquo

99

Create new custom attribute tables

Add user defined attri

bute fields anywhere

where they m

ake sense ndash P

roducts

Debtors (Custo

mers) e

tc

100

Develop attributes

1 One to ten people in a room with a projector

2 Brainstorm all possible attributes for management information

3 If in doubt add

4 Structure and Code as before

5 Capture sheets

6 Train staff to classify and add

7 Reports

8 Identify clever functionality that can work with attributes add where cost effective

9 Harvest information

101

Unlocking the full potential

1 Progressively improve classifications and add attributes

2 Progressively develop reports analysis and custom functionality

3 Advance to more complex and inter-related lists

a) Product Item Material Class Group is the largest list that you might apply this approach to

b) Major Master Lists like Chart of Accounts and Product Catalogue Master might be done in increments ONCE you have experience with this approach

c) Other Master Lists like Debtors and Creditors Masters could be restructured in time

4 Eventually you might find you have effectively re-implemented

102

10 things to look out for

1 Ambiguous names incorrect postings ndash ANSWER ndash change the name so that it is unambiguous ndash eg Factory -- Operating Cost and Factory ndash Asset

2 Jumbled accounts and other lists ndash ANSWER ndashnew sub-structure

3 Large number of dissimilar transactions in one account having to unscramble in Excel ndash ANSWER ndash create a block of well thought out accounts to replace the single account

4 Overlapping or duplicate entries ndash eg same Tyres in different places ndash ANSWER ndash close duplicates only one set of entries ndash may close both and open a new set of well-structured entries

5 Answers to ldquocommon senserdquo questions take ages to obtain ndash lots of analysis in Excel or custom software that keeps changing ndash check if all the common sense attributes are on the master record and add as necessary ndash as many as possible ndash once you start adding do the lot

103

10 things to look out for

6 Evaluate all manual spreadsheet and custom applications and determine where these are a response to inexact or sloppy configuration and progressively adjust or eliminate

7 Develop a comprehensive awareness of the need for accurate data train personnel in terms of neatness accuracy spelling capitalization accuracy of allocation etc

8 Develop soft-issue metrics ndash customer satisfaction employee satisfaction etc

9 Harmonize critical elements of information classification ndash Accounts Assets People Products ndash across all modules and all systems ndash develop an integrated environment especially between the ERP and the Operational Systems

10Balance the decision support load between modules ndash move the detail out of the General Ledger ndash 5 to 10 Asset Categories People Categories Inventory Categories etc

104

Summing up

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Some items require a very small investment ndash an ART and a science

5 A significant opportunity to get more out of your current systems

Better DECISIONS

105

What is your single most important insight from this presentation

What is the single most practical action that you can take tomorrow to apply strategic (right thing essence thinking more effectively

JamesJamesARobertsoncom

Please write down

your thoughts

NOW

If you do not act within 48 hours you probably never will (Bill Gates)

Act TODAY

106

Assisting clients to thrive through the effective application of IT and ERP

QuestionsWe will email you my book and hand-outs of slides

Dr James Robertson PrEng ndash The ERP Doctor -- Mobile +44 (0) 77 6862 2875 +27 (0)83 251 6644wwwJames-A-Robertson-and-Associatescom

JamesJamesARobertsoncom

LinkedIn httpukLinkedIncominDrJamesARobertsonERPDoctor

JARampA are available to assist in applying these principles

  • Slide 1
  • Slide 2
  • Slide 3
  • A word of caution
  • Slide 5
  • This is NOT in a Text Book
  • Pulse measurement
  • Motivating quotes
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • The fundamental requirements for an ERP
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • A classic practical example NO Executive involvement
  • Top down (CEO led) versus bottom up design
  • Slide 25
  • Three alternative ERP value scenarios Unlocking the TRUE potent
  • Slide 27
  • What is strategy An executive responsibility
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
  • Slide 47
  • Slide 48
  • Slide 49
  • What is an ERP IBIS A filing cabinet
  • IBIS ndash what every company REALLY has
  • Slide 52
  • Case Study Strategic Engineered Precision Configuration WITH C
  • Slide 54
  • Slide 55
  • Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)
  • Define Strategic Engineered Precision Configuration
  • Slide 58
  • Slide 59
  • Slide 60
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Slide 66
  • Slide 67
  • Slide 68
  • Current Issues with the hellip Master
  • Current Issues with the hellip Master (2)
  • Current Issues with the hellip Master (3)
  • Slide 72
  • Slide 73
  • Slide 74
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
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Page 19: IBIS – The Strategic View of Business Information -- by Dr James A Robertson PrEng

ldquoThe next corporate disaster waiting to happenrdquo

Business system failure can trash your business

Professor Richard Nolan ndash Harvard University

Unlocking the TRUE potential of ERPvs The Factors Driving Mediocrity

1 DO NOT know it is possible2 Inappropriate Governance3 Operational investment focus4 No concept of how to deliver strategic advantage5 Lack of a holistic Integrated Business Information Systems (IBIS) view 6 Unaware of the CRITICAL role of the strategic solution architect7 The commercial model of implementation is diametrically opposed to a

high value outcome8 The average rate approach9 Process and as is obsession10Technobabble11Sloppy configuration12Confusion regarding valid customization13Lack of awareness of the benefits of strategic customization14Sloppy CONTRACTS with no accountability15Unconscious incompetence is EVERYWHERE

What is NOT an engineering approach

The engineering approach

A classic practical exampleNO Executive involvement

bull CEO of very big listed corporation in Johannesburg

bull With very big installation

bull Of very big brand ERP

bull Used in advertising

bull ldquoAt the executive level I would rate my systems at 110rdquo

bull ldquoAt the operational level I would rate my systems at 710rdquo

23

110

710BUT even that is being done

with smoke and mirrors

Top down (CEO led)versus bottom up design

24

Top Down ndash Strategy Focused

Bottom Up ndash Process Focused

25

There IS great opportunityERP can and should add value

26

Three alternative ERP value scenarios Unlocking the TRUE potential of ERP IBIS 100 1000 x the norm

1000

1 Current industry norm for process

based ldquoBest Practicerdquo

0

10X 001

100

0

2 Strategic precision

configuration with CEO Executive Custody

X 1

XXX 10

0

3 Strategic customizationWith CEO Custody

This is the ONLY valid scenario but it seldom

occurs

Relative strategic value measured in terms of business competitiveness growth and

profitability

27

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

28

What is strategyAn executive responsibility

Thrive

Strategy ndash Doing the right things

Tact

ics

ndash D

oin

g t

hin

gs

right

SurviveDie slowly

Die fast

Professor Malcolm McDonald

The time dependency of strategy

Professor Malcolm McDonald -- httpwwwmalcolm-mcdonaldcom

The time dependency of strategy

Professor Malcolm McDonald -- httpwwwmalcolm-mcdonaldcom

The time dependency of strategy

Professor Malcolm McDonald

The time dependency of strategyfrom good to GREAT

Analysis of the strategic environmentThe CEO owns this view

34

What IS Strategy

The Essence of WHY the Organization exists and HOW it THRIVES

1 Virtually NEVER changes

2 Intuited

3 Discovered NOT invented

35

Determining the ESSENCE of the business and how it thrives

1 Experienced strategic facilitator

2 Interview each executive one on one starting with the CEO

3 ldquoPlease will you tell me the essence of your business and how it thrives ndash what differentiates you from your competitionrdquo

4 Listen carefully

5 Take lots of notes

6 After completing the interviews synthesize ALL the views to arrive at a SINGLE SENTENCE amplified as necessary with further detail

7 If an executive differs with the CEO then unless the CEO has just arrived the CEOrsquos view must prevail particularly if the CEO is the founder or has been there for many years

8 New executives can be FAR off the mark

36

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

37

There IS great opportunityERP can and should add value

38

Key principles of executive level strategic decision making

1 85 of the basis of executive decision making is soft and tacit information

2 Skim ndash headlines

3 Maximum focus at the start of a report ndash the first page

4 8020 ndash Pareto ndash the Critical Key issues

5 Fast

6 Decisive

7 Right more than wrong

8 High value

9 Intuitive

Critical principle ndash constraint and opportunity -- cognitive span

Drill downA function of the content

41

Personnel Strategically Aligned Key Performance Indicators (KPIrsquos)

Tell me how you want me to behave and I will tell you HOW to measure me

Tell me how you are going to measure me and I will tell you how I am going to behave

Turn it around

Some key considerations with regard to decision making

43

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

Pulse Measurement

1 Concise diagnostic intervention ndash 1 to 10 days

2 Starts with executive interviews ndash understand the Essence of the Business and how it Thrives and Critical Concerns

3 Drill down to systems

4 +- 7 bullet point findings weighted

5 +- 7 recommended actions weighted

6 Findings frequently so obvious and so practical client can continue unaided

7 Strategic advisory and or project leadership to implement recommendations

Analysis of consolidated findings

httpswwwdropboxcomshvfkrz5p5yliwwaryV7SrD6kSh

46

30

1916

14

126 3

1 Mythology hype amp tradition -- 30

2 Lack of executive custody inap-propriate governance and policies -- 19

3 Lack of strategic architecture alignment etc -- 16

4 Lack of data engineering and poor configuration -- 14

5 Soft issues and change impacts -- 12

6 Lack of an engineering approach lack of precision etc -- 6

7 Technology issues -- 3

Factors causing ERP failure

47

22

20

19

17

14

6 2

1Executive custody strategic solution architect accountability -- 22

2 Effective change facilitation -- 20

3 Strategic architecture alignment etc -- 19

4 Data engineering and configuration -- 17

5 Engineering approach design against failure precision etc -- 14

6 Business integration training processes CBT --6

7 Technology -- 2

Factors for ERP reimplementation success

The value of technology is determined by the person using the technology

49

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

bull ldquoEnterprise Resource Planningrdquo = ERP Systemsbull or bull Integrated Business Information Systemsrdquo = IBIS

bull = ALL the information ldquorepositoriesrdquobull = databasesbull = tablesbull = listsbull = filing drawers folders

bull real world items that require description and managementbull

bull + the numerical computations workflow and other activities that are executed with the numbers (and text) stored in these repositories

bull ALL of which can be done by human beings -- including making a messbull

What is an ERP IBISA filing cabinet

51

IBIS ndash what every company REALLY has

Etc etc etc

Custom-ization

In-house custom development

Industry specific package

Brandname ERP = FRED

Spreadsheets

Data warehouse and BI

52

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

53

bull Stalled ERP implementation

bull CEO bought into ldquoERP as a strategic resourcerdquo based on my approach

bull Highly structured strategic Product Class taxonomy

bull Clever software to add products and maintain high quality master data

bull Projects module

bull Brand Management expense taxonomy

bull Clever software to create a project for every brand line with these expense heads

bull Direct integration with General Ledger

bull Comprehensive Brand Project Management and reporting to Principals in Europe

bull New account increased turnover significantly because could do something competitors could NOT do

Dramatic improvements in competitiveness growth and profitability are the ONLY valid arbiters of the success of an ERP implementation or a strategic plan

Case Study Strategic Engineered Precision Configuration WITH Clever Customization to support the ESSENCE

Data engineering

Data engineering principlesCase study

1 ERP Dramatic increase in management information

2 Reduction in head count

3 Dramatic reduction in audit time and cost

4 Unqualified balance sheet first time in 15 years

5 Presented with the client at a public conference

1 Strategic ndash Essence of the Business and how it thrives

2 Engineered ndash rigorous systematic comprehensively tried and tested methods standard conventions expert practitioners etc

3 Precision ndash exact carefully design meticulously fashioned

4 Taxonomies ndash hierarchical information classifications ordering and organizing business information

5 Coupled to precision code schemes which adhere to a number of very specific coding rules and conventions

6 A total solution

Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)

57

Define Strategic Engineered Precision Configuration

bull Configuring the ERP so that it PRECISELY models the real worldbull The goal is that any executive manager supervisor or operator

can look at the configuration and say ldquoYES this IS my businessrdquobull Founded on master data taxonomies ndash structured semantic

contentbull Coupled to custom business specific attributesbull Supplemented by highly structured record level configurationbull Supporting small pieces of clever custom development that add

huge value and create huge strategic and operational opportunities

An ERP is a huge precision data processing factory

Feed it precision data

58

Conventional taxonomy example

ANIMALSELEPHANTSRHINOCEROSDOGSCATS

LIONSLEOPARDSDOMESTIC CATS

Persian CatsDomestic Short Hair Catsetc

59

Taxonomy defined

1 Logical word (semantic structure)

2 Precision vocabulary of preferred terms

3 Conveys understanding between humans with relevant knowledge and experience

4 Once linked to a precision code scheme the most important communication mechanism between computers and people

5 An art and a science

6 Once it is right it is OBVIOUS

Taxonomy example

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

61

Taxonomy relevance

1 Essential to effective operational and strategic use of business software

2 Nearly ALL validation lists (drop down lists) chart of accounts etc

3 Large body of expertise ndash Botany Zoology military filing Library Science Information Management etc

4 Unknown to many (most) IT professionals and business people

62

A computer isAn adding machine calculator

011+1=101+1+1=111+1+1+1=100

Called a ldquobitrdquo

8 bits make a byte

2 bytes make an ASCII character

A= ldquo41rdquo hex

0 1

63

Coding taxonomies

1 Computers only understand binary

2 The code is a unique binary pattern that corresponds to the structured language taxonomy

3 The only way the computer will appear to be intelligent

4 Results in ldquointelligent datardquo

5 Standard conventions1 Indents and trailing periods

2 Capitalization

3 Other standards and conventions

64

Taxonomy examples

1 Some practical examples of how code schemes should look

2 Various small validation lists ndash some custom some standard

3 Various custom product attributes

4 Product classification ndash custom field

5 Machine vehicle operating costs and spares

6 Consolidation Charts of Accounts medium and large organizations

65

Example of custom data entry screenWith custom taxonomies

Custom code maintenance development for client specific taxonomy

Matching codes in unrelated module provide logical integration

Getting the software to do what it supposedly cannot do

Example of exceptionally BAD practice

500528 Waste Material Consumed500530 Loss from valuation of external materials500540 Loss from valuation of own materials500550 Losses - inventory variance -consignment

sale500560 Safety Clothing500565 Safety Equipment500570 Sand amp Stone500575 Scraper Rope500580 Scrapers500585 Services500590 Signs500595 Skips amp Cages500600 Finished Goods Inventory Offset500605 Smelting amp Refining500610 Production Order Settlement - Variance500615 Steel Other500620 Steel Sections500625 Steel Sheets amp Plates

Huge impact on integration reporting etc

Current Issues with the hellip Master

bull Unstructured

bull Lack of robust disciplined code management

bull Different blocks of codes for different divisions

bull Same item in more than one place

bull Different categories should be in distinctly separate logical blocks

Current Issues with the hellip Master

bull Equivalent descriptions different codes

bull Warehouse codes embedded in item codes

bull As many as twenty occurrences of the same physical

bull Makes operation and reporting inaccurate and difficult

NQR500 TRUCKISUZUNQR500OR HHOSES EXT OUTSIDE REPAIRS HYD HOSES EXTOR HHOSES INT OUTSIDE REPAIRS HYD HOSES INTOR WINDOWS EXT OUTSIDE REPAIRS - WINDOWS EXTOR WINDOWS INT OUTSIDE REPAIRS - WINDOWS INTOREP HYD HOSES OUTSIDE REPAIRS - HYD HOSESOREP WINDOWS OUTSIDE REPAIRS - WINDOWSOIL MAROPA 320 MAROPA 320 OILOIL01 AUTO TRANS FLUID (ATF)DBOIL01-R0303 AUTO TRANS FLUID (ATF)DBOIL01-R0304 AUTO TRANS FLUID (ATF)DBOIL01-R0305 AUTO TRANS FLUID (ATF)DBOIL01-R0306 AUTO TRANS FLUID (ATF)DBOIL01-R0307 AUTO TRANS FLUID (ATF)DB

ITEM CODE DESCRIPTION ITEM CODE DESCRIPTION100004200002 TYRE LOCK RING SFETY 25 175R25 XGC E3 TYRE MICHELIN 175R25 XGC E3100004203007 TYRE MC1800R25XHAD 2 19575R16C TYRE MICHELIN 19575R16C100004203008 TYRE MC175R25XMD2 2 225R25 YO TYRE TYRE 100004203018 TYRE BS265R25VLTSE4 235X25 FS TYRE 100004203019 TYRE BS205R25VLTSE4 255R25 FS TYRE 100004203020 TYRE BS1200R24M840 265R25 FS TYRE 100004203026 TYRE FS195R14 CV2000 265R25 GY TYRE 100004203030 TYRE NOK205R25 L3 LODER GRIP BS265R25VLTSE4 TYRE BRIDGESTONE BS265R25VLTS100004203032 TYRE TOY265-25G25L520PR MC205R25XADN1 TYRE MICHELIN MC205R25XADN1100004203036 TYRE TOY205R25E3 MC235R25XADN1 TYRE MICHELIN MC235R25XADN1100004203055 TYRE MC1200R24XZY MC235R25XMD22 TYRE MICHELIN MC235R25XMD22100004203062 TYRE BS265-25L5 MC265R25XADN1 TYRE MICHELIN MC265R25XADN1100004203063 TYRE DUN265-25L5 MC265R25XMD22 TYRE MICHELIN MC265R25XMD22100004203065 TYRE MC1800R25XKD S1800R25 TYRE 100004203067 TYRE GENERAL 265-25L5 40PLY S225R25 YO TY TYRE 100004203074 TYRE BS295R25VLTSZ S235X25 FS TYRE 100004203077 TYRE PRIMEX 235-25L5 SLICK S255R25 FS TYRE 103194203001 TYRE BF GOOD RICH 40070R20 S265R25 BS TYRE BRIDGESTONE 265R25 VLT801070704049 TYRE O-RING 325T S265R25 FS TYRE 801070704051 TYRE VALVE S265R25 GY TYRE 801070704052 TYRE VALVE CORE SRI0008 TYRE MICHELIN 295R25 XADN801070704053 TYRE HANLING FEE SERVICE FEE TYRE SERVICE FEE1200R24 XZY E2 TYRE MICHELIN 1200R24 XZY E2 SPUD TYRE SPUD

Current Issues with the hellip Master Multiple occurrences of the same

physical entity with different codes

Very different codes for broadly identical physical entities ndash tyres ndash locate in entirely different locations in the table

Precision ordered dataVersus hellip

73

Value versus precisionA critical consideration

Practical fundamental strategic taxonomy precision

Busi

ness

valu

e d

eliv

ere

d

100

100

The goal

Just about every implementation I have ever seen

Financial cubeEssence of integrationWell over 1000 hours RampD

Location

Fun

ctio

n

Accounts

Accounts -- fi

nancial

Assets

Prod

ucts

Peop

le

Pro

ject

s

etc

Cubic business modelA logical taxonomic construct

Every organization has a location logical dimension ndash where we do what we do

and a functional logical dimension ndash what we do

These can be plotted on a matrix of function versus location

This is fundamental to the design of a chart of accounts and all other logical components that define the business

There are multiple further dimensions including income expenditure personnel machines products etc

Each of these should be described by a fundamental precision strategic taxonomy

This model in the general ledger provides a critical elment of integration

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

1 Broad concept been known to me for over twenty years

2 I have done some elements semi-manually

3 For years I thought everyone could understand this and do it

4 Never seen anything like it

5 Extremely powerful tool

The true value

1 Exceptionally high quality financial data

2 Extremely easy to access and analyze

3 Facilitate greatly improved high value executive level strategic decision making ndash the decisions to thrive

4 Properly used WILL lead to greatly improved competitiveness and profitability

5 This will enhance profitable growth

6 Every organization needs this

7 The current ERP market is estimated at US$56 billion

8 We can easily capture at least 1 of this over the next ten years ndash this is THE way of the future

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

1 Taxonomy approach immediately engages with executives to specify high level configuration focused on the essence of the business ndash focus on better decision making NOT process ndash strategic executive level facilitation ndash excellent executive engagement and custody

2 Fundamental focus on better strategic (thrive) decisions at executive and operational level ndash put the essence (strategy) of the business in the face of staff at all levels constantly

3 Design geared to answering the questions you have not yet thought to ask ndash no need for lengthy business requirements workshops

4 Orders of magnitude improvement in system strategic support value delivery ndash basis for enabling executives and managers to make much better decisions IF they do the work to interpret and act on the information

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

5 Move away from expensive resources constantly maintaining simple reports to developing sophisticated models that support high value understanding analysis and decision making

6 Major improvements in quality of master data and ease of master data maintenance

7 Systems easier and more efficient to use at a transaction level frequently results in productivity gains and head count reductions reduction in audit fees etc

8 Do things the software vendor does not think are possible and that may create substantial strategic value opportunities

9 Establish a culture of data precision in fact a whole culture relating to the way you run your systems

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

1 Strategic (thrive) decision support ndash psychology of decision making ndash strategic elements at top of list comply with cognitive span equals seven plus or minus two items at any level of hierarchy

2 Every validation list custom validation lists fully describe entities the way the business and executives think about them

3 Fundamental first principles strategic design with finely granular highly structured hierarchically presented content

4 Ease of reading and navigation ndash trailing periods indents capitalization precision language ndash semantic structure ndash JARampA originated standards and conventions

5 Ease of reporting ndash range coding ndash ease of report maintenance ndash context for precision configuration ndash ease and quality of master data maintenance

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

6 Creative strategic use of unrelated modules to work together and limited scope creative strategic custom development ndash the impossible achieved affordably

7 Cubic business model ndash a powerful logical ldquoactivity basedrdquo management model in the General Ledger ndash powerful strategic decision support benefits with major positive governance impacts and reduced audit fees ndash JARampA have custom developed software to assist with this

8 Lower long term system operating costs coupled with ORDERS OF MAGNITUDE IMPROVEMENT in effectiveness efficiency and decision support ndash better thrive (profitable growth decisions) ndash where the REAL value lies ndash answer the questions we have not yet thought of

85

e

Summing up ndash the JARampA Approach to Creating Competitive Advantage

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Requires a significant investment

5 An ART and a science

6 Vital to unlocking the true value of any Business Information System Investment

7 An opportunity for dramatic gearing of any investment

Better DECISIONS

87

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

7 Ten things to enhance your current systems

88

What can be done

1 Buy a new ERP ndash expensive high risk

2 Re-implement your current ERP ndash not quite as expensive

3 Comprehensive Data Warehouse with Precision Taxonomies ndash not nearly as expensive or high risk but still costly

4 Anything else -- SMALL changes

What is an ERPREALLY

A huge precision data processing factory that SHOULD be fed precision data in order to produce precision

results (the factory CAN be OLD)

What is an ERPRefurbish

vs Deleting a building

>
>

1 Software settings

2 Cubic Business Modeltrade in the General Ledger

3 Asset classification

4 Product Material Item classification catalogue

5 Classification of Personnel

6 Other specific classifications

7 Unique attributes on Products and other classification master data

8 General record level attribute settings

9 Other configuration settings

Components of Precision Configuration

93

How is value created

Value is created by business actions that deliver on the essence of why the organization exists and how it thrives

Value manifests through increased profitability growth acquisitions job satisfaction fulfilment of the strategic vision

The consequence of intuitive intelligent informed leadership business decisions ndash thrive decisions

Such decisions are facilitated accelerated and enhanced through access to more intelligent meaningful and relevant information

Answers to the questions I have not yet thought to ask

Such ldquointelligent informationrdquo is assembled as a consequence of high level strategic and executive level input into the design of the data CONTENT ndash taxonomies designed to catalogue every conceivably relevant classification ahead of time

High value intelligent c

ontent desig

n

94

Some SMALL things YOU can doTo make your ERP work better for you TOMORROW

1 Repopulate key standard attribute tables

2 Create new custom attribute tables

95

Repopulate key standard attribute tables

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

Drastically im

prove the content o

f some

key tables s

uch as Credit N

ote Reasons

Product Ite

m Class etc

96

Develop lists

1 One to ten people in a room with a projector

2 Brainstorm all possible content for the list ndash capture on screen

3 Each summarize to between five and ten headings

4 Type all the lists in

5 Combine them into between five and ten groups

6 Give each group a heading

7 Lift out sub-categories

8 Code ndash remember indents trailing periods capitalization

9 Check impacts

10Implement

97

Develop lists 2

1 Quality of list is dependent on quality of input

2 Want lists to be complete comprehensive and well designed

3 Design compromises will be with you for ever

4 Document

5 Train

6 Utilize

98

Develop lists 3

1 Develop Hierarchy

a) Hierarchy of descriptions ndash indent each level by one character position

b) HEADINGS IN CAPITAL LETTERS

c) Posting level items in Proper Case

d) Abbreviate as necessary

2 Code

a) Mirror indents with trailing periods

b) Gap code

c) Mnemonic Alpha preferred else Alpha Numeric else Numeric

d) 1 to 4 character segments separated by ldquo-rdquo

99

Create new custom attribute tables

Add user defined attri

bute fields anywhere

where they m

ake sense ndash P

roducts

Debtors (Custo

mers) e

tc

100

Develop attributes

1 One to ten people in a room with a projector

2 Brainstorm all possible attributes for management information

3 If in doubt add

4 Structure and Code as before

5 Capture sheets

6 Train staff to classify and add

7 Reports

8 Identify clever functionality that can work with attributes add where cost effective

9 Harvest information

101

Unlocking the full potential

1 Progressively improve classifications and add attributes

2 Progressively develop reports analysis and custom functionality

3 Advance to more complex and inter-related lists

a) Product Item Material Class Group is the largest list that you might apply this approach to

b) Major Master Lists like Chart of Accounts and Product Catalogue Master might be done in increments ONCE you have experience with this approach

c) Other Master Lists like Debtors and Creditors Masters could be restructured in time

4 Eventually you might find you have effectively re-implemented

102

10 things to look out for

1 Ambiguous names incorrect postings ndash ANSWER ndash change the name so that it is unambiguous ndash eg Factory -- Operating Cost and Factory ndash Asset

2 Jumbled accounts and other lists ndash ANSWER ndashnew sub-structure

3 Large number of dissimilar transactions in one account having to unscramble in Excel ndash ANSWER ndash create a block of well thought out accounts to replace the single account

4 Overlapping or duplicate entries ndash eg same Tyres in different places ndash ANSWER ndash close duplicates only one set of entries ndash may close both and open a new set of well-structured entries

5 Answers to ldquocommon senserdquo questions take ages to obtain ndash lots of analysis in Excel or custom software that keeps changing ndash check if all the common sense attributes are on the master record and add as necessary ndash as many as possible ndash once you start adding do the lot

103

10 things to look out for

6 Evaluate all manual spreadsheet and custom applications and determine where these are a response to inexact or sloppy configuration and progressively adjust or eliminate

7 Develop a comprehensive awareness of the need for accurate data train personnel in terms of neatness accuracy spelling capitalization accuracy of allocation etc

8 Develop soft-issue metrics ndash customer satisfaction employee satisfaction etc

9 Harmonize critical elements of information classification ndash Accounts Assets People Products ndash across all modules and all systems ndash develop an integrated environment especially between the ERP and the Operational Systems

10Balance the decision support load between modules ndash move the detail out of the General Ledger ndash 5 to 10 Asset Categories People Categories Inventory Categories etc

104

Summing up

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Some items require a very small investment ndash an ART and a science

5 A significant opportunity to get more out of your current systems

Better DECISIONS

105

What is your single most important insight from this presentation

What is the single most practical action that you can take tomorrow to apply strategic (right thing essence thinking more effectively

JamesJamesARobertsoncom

Please write down

your thoughts

NOW

If you do not act within 48 hours you probably never will (Bill Gates)

Act TODAY

106

Assisting clients to thrive through the effective application of IT and ERP

QuestionsWe will email you my book and hand-outs of slides

Dr James Robertson PrEng ndash The ERP Doctor -- Mobile +44 (0) 77 6862 2875 +27 (0)83 251 6644wwwJames-A-Robertson-and-Associatescom

JamesJamesARobertsoncom

LinkedIn httpukLinkedIncominDrJamesARobertsonERPDoctor

JARampA are available to assist in applying these principles

  • Slide 1
  • Slide 2
  • Slide 3
  • A word of caution
  • Slide 5
  • This is NOT in a Text Book
  • Pulse measurement
  • Motivating quotes
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • The fundamental requirements for an ERP
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • A classic practical example NO Executive involvement
  • Top down (CEO led) versus bottom up design
  • Slide 25
  • Three alternative ERP value scenarios Unlocking the TRUE potent
  • Slide 27
  • What is strategy An executive responsibility
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
  • Slide 47
  • Slide 48
  • Slide 49
  • What is an ERP IBIS A filing cabinet
  • IBIS ndash what every company REALLY has
  • Slide 52
  • Case Study Strategic Engineered Precision Configuration WITH C
  • Slide 54
  • Slide 55
  • Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)
  • Define Strategic Engineered Precision Configuration
  • Slide 58
  • Slide 59
  • Slide 60
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Slide 66
  • Slide 67
  • Slide 68
  • Current Issues with the hellip Master
  • Current Issues with the hellip Master (2)
  • Current Issues with the hellip Master (3)
  • Slide 72
  • Slide 73
  • Slide 74
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Slide 83
  • Slide 84
  • Slide 85
  • Slide 86
  • Slide 87
  • Slide 88
  • Slide 89
  • Slide 90
  • Slide 91
  • Slide 92
  • Slide 93
  • Slide 94
  • Slide 95
  • Slide 96
  • Slide 97
  • Slide 98
  • Slide 99
  • Slide 100
  • Slide 101
  • Slide 102
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
Page 20: IBIS – The Strategic View of Business Information -- by Dr James A Robertson PrEng

Unlocking the TRUE potential of ERPvs The Factors Driving Mediocrity

1 DO NOT know it is possible2 Inappropriate Governance3 Operational investment focus4 No concept of how to deliver strategic advantage5 Lack of a holistic Integrated Business Information Systems (IBIS) view 6 Unaware of the CRITICAL role of the strategic solution architect7 The commercial model of implementation is diametrically opposed to a

high value outcome8 The average rate approach9 Process and as is obsession10Technobabble11Sloppy configuration12Confusion regarding valid customization13Lack of awareness of the benefits of strategic customization14Sloppy CONTRACTS with no accountability15Unconscious incompetence is EVERYWHERE

What is NOT an engineering approach

The engineering approach

A classic practical exampleNO Executive involvement

bull CEO of very big listed corporation in Johannesburg

bull With very big installation

bull Of very big brand ERP

bull Used in advertising

bull ldquoAt the executive level I would rate my systems at 110rdquo

bull ldquoAt the operational level I would rate my systems at 710rdquo

23

110

710BUT even that is being done

with smoke and mirrors

Top down (CEO led)versus bottom up design

24

Top Down ndash Strategy Focused

Bottom Up ndash Process Focused

25

There IS great opportunityERP can and should add value

26

Three alternative ERP value scenarios Unlocking the TRUE potential of ERP IBIS 100 1000 x the norm

1000

1 Current industry norm for process

based ldquoBest Practicerdquo

0

10X 001

100

0

2 Strategic precision

configuration with CEO Executive Custody

X 1

XXX 10

0

3 Strategic customizationWith CEO Custody

This is the ONLY valid scenario but it seldom

occurs

Relative strategic value measured in terms of business competitiveness growth and

profitability

27

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

28

What is strategyAn executive responsibility

Thrive

Strategy ndash Doing the right things

Tact

ics

ndash D

oin

g t

hin

gs

right

SurviveDie slowly

Die fast

Professor Malcolm McDonald

The time dependency of strategy

Professor Malcolm McDonald -- httpwwwmalcolm-mcdonaldcom

The time dependency of strategy

Professor Malcolm McDonald -- httpwwwmalcolm-mcdonaldcom

The time dependency of strategy

Professor Malcolm McDonald

The time dependency of strategyfrom good to GREAT

Analysis of the strategic environmentThe CEO owns this view

34

What IS Strategy

The Essence of WHY the Organization exists and HOW it THRIVES

1 Virtually NEVER changes

2 Intuited

3 Discovered NOT invented

35

Determining the ESSENCE of the business and how it thrives

1 Experienced strategic facilitator

2 Interview each executive one on one starting with the CEO

3 ldquoPlease will you tell me the essence of your business and how it thrives ndash what differentiates you from your competitionrdquo

4 Listen carefully

5 Take lots of notes

6 After completing the interviews synthesize ALL the views to arrive at a SINGLE SENTENCE amplified as necessary with further detail

7 If an executive differs with the CEO then unless the CEO has just arrived the CEOrsquos view must prevail particularly if the CEO is the founder or has been there for many years

8 New executives can be FAR off the mark

36

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

37

There IS great opportunityERP can and should add value

38

Key principles of executive level strategic decision making

1 85 of the basis of executive decision making is soft and tacit information

2 Skim ndash headlines

3 Maximum focus at the start of a report ndash the first page

4 8020 ndash Pareto ndash the Critical Key issues

5 Fast

6 Decisive

7 Right more than wrong

8 High value

9 Intuitive

Critical principle ndash constraint and opportunity -- cognitive span

Drill downA function of the content

41

Personnel Strategically Aligned Key Performance Indicators (KPIrsquos)

Tell me how you want me to behave and I will tell you HOW to measure me

Tell me how you are going to measure me and I will tell you how I am going to behave

Turn it around

Some key considerations with regard to decision making

43

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

Pulse Measurement

1 Concise diagnostic intervention ndash 1 to 10 days

2 Starts with executive interviews ndash understand the Essence of the Business and how it Thrives and Critical Concerns

3 Drill down to systems

4 +- 7 bullet point findings weighted

5 +- 7 recommended actions weighted

6 Findings frequently so obvious and so practical client can continue unaided

7 Strategic advisory and or project leadership to implement recommendations

Analysis of consolidated findings

httpswwwdropboxcomshvfkrz5p5yliwwaryV7SrD6kSh

46

30

1916

14

126 3

1 Mythology hype amp tradition -- 30

2 Lack of executive custody inap-propriate governance and policies -- 19

3 Lack of strategic architecture alignment etc -- 16

4 Lack of data engineering and poor configuration -- 14

5 Soft issues and change impacts -- 12

6 Lack of an engineering approach lack of precision etc -- 6

7 Technology issues -- 3

Factors causing ERP failure

47

22

20

19

17

14

6 2

1Executive custody strategic solution architect accountability -- 22

2 Effective change facilitation -- 20

3 Strategic architecture alignment etc -- 19

4 Data engineering and configuration -- 17

5 Engineering approach design against failure precision etc -- 14

6 Business integration training processes CBT --6

7 Technology -- 2

Factors for ERP reimplementation success

The value of technology is determined by the person using the technology

49

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

bull ldquoEnterprise Resource Planningrdquo = ERP Systemsbull or bull Integrated Business Information Systemsrdquo = IBIS

bull = ALL the information ldquorepositoriesrdquobull = databasesbull = tablesbull = listsbull = filing drawers folders

bull real world items that require description and managementbull

bull + the numerical computations workflow and other activities that are executed with the numbers (and text) stored in these repositories

bull ALL of which can be done by human beings -- including making a messbull

What is an ERP IBISA filing cabinet

51

IBIS ndash what every company REALLY has

Etc etc etc

Custom-ization

In-house custom development

Industry specific package

Brandname ERP = FRED

Spreadsheets

Data warehouse and BI

52

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

53

bull Stalled ERP implementation

bull CEO bought into ldquoERP as a strategic resourcerdquo based on my approach

bull Highly structured strategic Product Class taxonomy

bull Clever software to add products and maintain high quality master data

bull Projects module

bull Brand Management expense taxonomy

bull Clever software to create a project for every brand line with these expense heads

bull Direct integration with General Ledger

bull Comprehensive Brand Project Management and reporting to Principals in Europe

bull New account increased turnover significantly because could do something competitors could NOT do

Dramatic improvements in competitiveness growth and profitability are the ONLY valid arbiters of the success of an ERP implementation or a strategic plan

Case Study Strategic Engineered Precision Configuration WITH Clever Customization to support the ESSENCE

Data engineering

Data engineering principlesCase study

1 ERP Dramatic increase in management information

2 Reduction in head count

3 Dramatic reduction in audit time and cost

4 Unqualified balance sheet first time in 15 years

5 Presented with the client at a public conference

1 Strategic ndash Essence of the Business and how it thrives

2 Engineered ndash rigorous systematic comprehensively tried and tested methods standard conventions expert practitioners etc

3 Precision ndash exact carefully design meticulously fashioned

4 Taxonomies ndash hierarchical information classifications ordering and organizing business information

5 Coupled to precision code schemes which adhere to a number of very specific coding rules and conventions

6 A total solution

Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)

57

Define Strategic Engineered Precision Configuration

bull Configuring the ERP so that it PRECISELY models the real worldbull The goal is that any executive manager supervisor or operator

can look at the configuration and say ldquoYES this IS my businessrdquobull Founded on master data taxonomies ndash structured semantic

contentbull Coupled to custom business specific attributesbull Supplemented by highly structured record level configurationbull Supporting small pieces of clever custom development that add

huge value and create huge strategic and operational opportunities

An ERP is a huge precision data processing factory

Feed it precision data

58

Conventional taxonomy example

ANIMALSELEPHANTSRHINOCEROSDOGSCATS

LIONSLEOPARDSDOMESTIC CATS

Persian CatsDomestic Short Hair Catsetc

59

Taxonomy defined

1 Logical word (semantic structure)

2 Precision vocabulary of preferred terms

3 Conveys understanding between humans with relevant knowledge and experience

4 Once linked to a precision code scheme the most important communication mechanism between computers and people

5 An art and a science

6 Once it is right it is OBVIOUS

Taxonomy example

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

61

Taxonomy relevance

1 Essential to effective operational and strategic use of business software

2 Nearly ALL validation lists (drop down lists) chart of accounts etc

3 Large body of expertise ndash Botany Zoology military filing Library Science Information Management etc

4 Unknown to many (most) IT professionals and business people

62

A computer isAn adding machine calculator

011+1=101+1+1=111+1+1+1=100

Called a ldquobitrdquo

8 bits make a byte

2 bytes make an ASCII character

A= ldquo41rdquo hex

0 1

63

Coding taxonomies

1 Computers only understand binary

2 The code is a unique binary pattern that corresponds to the structured language taxonomy

3 The only way the computer will appear to be intelligent

4 Results in ldquointelligent datardquo

5 Standard conventions1 Indents and trailing periods

2 Capitalization

3 Other standards and conventions

64

Taxonomy examples

1 Some practical examples of how code schemes should look

2 Various small validation lists ndash some custom some standard

3 Various custom product attributes

4 Product classification ndash custom field

5 Machine vehicle operating costs and spares

6 Consolidation Charts of Accounts medium and large organizations

65

Example of custom data entry screenWith custom taxonomies

Custom code maintenance development for client specific taxonomy

Matching codes in unrelated module provide logical integration

Getting the software to do what it supposedly cannot do

Example of exceptionally BAD practice

500528 Waste Material Consumed500530 Loss from valuation of external materials500540 Loss from valuation of own materials500550 Losses - inventory variance -consignment

sale500560 Safety Clothing500565 Safety Equipment500570 Sand amp Stone500575 Scraper Rope500580 Scrapers500585 Services500590 Signs500595 Skips amp Cages500600 Finished Goods Inventory Offset500605 Smelting amp Refining500610 Production Order Settlement - Variance500615 Steel Other500620 Steel Sections500625 Steel Sheets amp Plates

Huge impact on integration reporting etc

Current Issues with the hellip Master

bull Unstructured

bull Lack of robust disciplined code management

bull Different blocks of codes for different divisions

bull Same item in more than one place

bull Different categories should be in distinctly separate logical blocks

Current Issues with the hellip Master

bull Equivalent descriptions different codes

bull Warehouse codes embedded in item codes

bull As many as twenty occurrences of the same physical

bull Makes operation and reporting inaccurate and difficult

NQR500 TRUCKISUZUNQR500OR HHOSES EXT OUTSIDE REPAIRS HYD HOSES EXTOR HHOSES INT OUTSIDE REPAIRS HYD HOSES INTOR WINDOWS EXT OUTSIDE REPAIRS - WINDOWS EXTOR WINDOWS INT OUTSIDE REPAIRS - WINDOWS INTOREP HYD HOSES OUTSIDE REPAIRS - HYD HOSESOREP WINDOWS OUTSIDE REPAIRS - WINDOWSOIL MAROPA 320 MAROPA 320 OILOIL01 AUTO TRANS FLUID (ATF)DBOIL01-R0303 AUTO TRANS FLUID (ATF)DBOIL01-R0304 AUTO TRANS FLUID (ATF)DBOIL01-R0305 AUTO TRANS FLUID (ATF)DBOIL01-R0306 AUTO TRANS FLUID (ATF)DBOIL01-R0307 AUTO TRANS FLUID (ATF)DB

ITEM CODE DESCRIPTION ITEM CODE DESCRIPTION100004200002 TYRE LOCK RING SFETY 25 175R25 XGC E3 TYRE MICHELIN 175R25 XGC E3100004203007 TYRE MC1800R25XHAD 2 19575R16C TYRE MICHELIN 19575R16C100004203008 TYRE MC175R25XMD2 2 225R25 YO TYRE TYRE 100004203018 TYRE BS265R25VLTSE4 235X25 FS TYRE 100004203019 TYRE BS205R25VLTSE4 255R25 FS TYRE 100004203020 TYRE BS1200R24M840 265R25 FS TYRE 100004203026 TYRE FS195R14 CV2000 265R25 GY TYRE 100004203030 TYRE NOK205R25 L3 LODER GRIP BS265R25VLTSE4 TYRE BRIDGESTONE BS265R25VLTS100004203032 TYRE TOY265-25G25L520PR MC205R25XADN1 TYRE MICHELIN MC205R25XADN1100004203036 TYRE TOY205R25E3 MC235R25XADN1 TYRE MICHELIN MC235R25XADN1100004203055 TYRE MC1200R24XZY MC235R25XMD22 TYRE MICHELIN MC235R25XMD22100004203062 TYRE BS265-25L5 MC265R25XADN1 TYRE MICHELIN MC265R25XADN1100004203063 TYRE DUN265-25L5 MC265R25XMD22 TYRE MICHELIN MC265R25XMD22100004203065 TYRE MC1800R25XKD S1800R25 TYRE 100004203067 TYRE GENERAL 265-25L5 40PLY S225R25 YO TY TYRE 100004203074 TYRE BS295R25VLTSZ S235X25 FS TYRE 100004203077 TYRE PRIMEX 235-25L5 SLICK S255R25 FS TYRE 103194203001 TYRE BF GOOD RICH 40070R20 S265R25 BS TYRE BRIDGESTONE 265R25 VLT801070704049 TYRE O-RING 325T S265R25 FS TYRE 801070704051 TYRE VALVE S265R25 GY TYRE 801070704052 TYRE VALVE CORE SRI0008 TYRE MICHELIN 295R25 XADN801070704053 TYRE HANLING FEE SERVICE FEE TYRE SERVICE FEE1200R24 XZY E2 TYRE MICHELIN 1200R24 XZY E2 SPUD TYRE SPUD

Current Issues with the hellip Master Multiple occurrences of the same

physical entity with different codes

Very different codes for broadly identical physical entities ndash tyres ndash locate in entirely different locations in the table

Precision ordered dataVersus hellip

73

Value versus precisionA critical consideration

Practical fundamental strategic taxonomy precision

Busi

ness

valu

e d

eliv

ere

d

100

100

The goal

Just about every implementation I have ever seen

Financial cubeEssence of integrationWell over 1000 hours RampD

Location

Fun

ctio

n

Accounts

Accounts -- fi

nancial

Assets

Prod

ucts

Peop

le

Pro

ject

s

etc

Cubic business modelA logical taxonomic construct

Every organization has a location logical dimension ndash where we do what we do

and a functional logical dimension ndash what we do

These can be plotted on a matrix of function versus location

This is fundamental to the design of a chart of accounts and all other logical components that define the business

There are multiple further dimensions including income expenditure personnel machines products etc

Each of these should be described by a fundamental precision strategic taxonomy

This model in the general ledger provides a critical elment of integration

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

1 Broad concept been known to me for over twenty years

2 I have done some elements semi-manually

3 For years I thought everyone could understand this and do it

4 Never seen anything like it

5 Extremely powerful tool

The true value

1 Exceptionally high quality financial data

2 Extremely easy to access and analyze

3 Facilitate greatly improved high value executive level strategic decision making ndash the decisions to thrive

4 Properly used WILL lead to greatly improved competitiveness and profitability

5 This will enhance profitable growth

6 Every organization needs this

7 The current ERP market is estimated at US$56 billion

8 We can easily capture at least 1 of this over the next ten years ndash this is THE way of the future

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

1 Taxonomy approach immediately engages with executives to specify high level configuration focused on the essence of the business ndash focus on better decision making NOT process ndash strategic executive level facilitation ndash excellent executive engagement and custody

2 Fundamental focus on better strategic (thrive) decisions at executive and operational level ndash put the essence (strategy) of the business in the face of staff at all levels constantly

3 Design geared to answering the questions you have not yet thought to ask ndash no need for lengthy business requirements workshops

4 Orders of magnitude improvement in system strategic support value delivery ndash basis for enabling executives and managers to make much better decisions IF they do the work to interpret and act on the information

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

5 Move away from expensive resources constantly maintaining simple reports to developing sophisticated models that support high value understanding analysis and decision making

6 Major improvements in quality of master data and ease of master data maintenance

7 Systems easier and more efficient to use at a transaction level frequently results in productivity gains and head count reductions reduction in audit fees etc

8 Do things the software vendor does not think are possible and that may create substantial strategic value opportunities

9 Establish a culture of data precision in fact a whole culture relating to the way you run your systems

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

1 Strategic (thrive) decision support ndash psychology of decision making ndash strategic elements at top of list comply with cognitive span equals seven plus or minus two items at any level of hierarchy

2 Every validation list custom validation lists fully describe entities the way the business and executives think about them

3 Fundamental first principles strategic design with finely granular highly structured hierarchically presented content

4 Ease of reading and navigation ndash trailing periods indents capitalization precision language ndash semantic structure ndash JARampA originated standards and conventions

5 Ease of reporting ndash range coding ndash ease of report maintenance ndash context for precision configuration ndash ease and quality of master data maintenance

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

6 Creative strategic use of unrelated modules to work together and limited scope creative strategic custom development ndash the impossible achieved affordably

7 Cubic business model ndash a powerful logical ldquoactivity basedrdquo management model in the General Ledger ndash powerful strategic decision support benefits with major positive governance impacts and reduced audit fees ndash JARampA have custom developed software to assist with this

8 Lower long term system operating costs coupled with ORDERS OF MAGNITUDE IMPROVEMENT in effectiveness efficiency and decision support ndash better thrive (profitable growth decisions) ndash where the REAL value lies ndash answer the questions we have not yet thought of

85

e

Summing up ndash the JARampA Approach to Creating Competitive Advantage

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Requires a significant investment

5 An ART and a science

6 Vital to unlocking the true value of any Business Information System Investment

7 An opportunity for dramatic gearing of any investment

Better DECISIONS

87

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

7 Ten things to enhance your current systems

88

What can be done

1 Buy a new ERP ndash expensive high risk

2 Re-implement your current ERP ndash not quite as expensive

3 Comprehensive Data Warehouse with Precision Taxonomies ndash not nearly as expensive or high risk but still costly

4 Anything else -- SMALL changes

What is an ERPREALLY

A huge precision data processing factory that SHOULD be fed precision data in order to produce precision

results (the factory CAN be OLD)

What is an ERPRefurbish

vs Deleting a building

>
>

1 Software settings

2 Cubic Business Modeltrade in the General Ledger

3 Asset classification

4 Product Material Item classification catalogue

5 Classification of Personnel

6 Other specific classifications

7 Unique attributes on Products and other classification master data

8 General record level attribute settings

9 Other configuration settings

Components of Precision Configuration

93

How is value created

Value is created by business actions that deliver on the essence of why the organization exists and how it thrives

Value manifests through increased profitability growth acquisitions job satisfaction fulfilment of the strategic vision

The consequence of intuitive intelligent informed leadership business decisions ndash thrive decisions

Such decisions are facilitated accelerated and enhanced through access to more intelligent meaningful and relevant information

Answers to the questions I have not yet thought to ask

Such ldquointelligent informationrdquo is assembled as a consequence of high level strategic and executive level input into the design of the data CONTENT ndash taxonomies designed to catalogue every conceivably relevant classification ahead of time

High value intelligent c

ontent desig

n

94

Some SMALL things YOU can doTo make your ERP work better for you TOMORROW

1 Repopulate key standard attribute tables

2 Create new custom attribute tables

95

Repopulate key standard attribute tables

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

Drastically im

prove the content o

f some

key tables s

uch as Credit N

ote Reasons

Product Ite

m Class etc

96

Develop lists

1 One to ten people in a room with a projector

2 Brainstorm all possible content for the list ndash capture on screen

3 Each summarize to between five and ten headings

4 Type all the lists in

5 Combine them into between five and ten groups

6 Give each group a heading

7 Lift out sub-categories

8 Code ndash remember indents trailing periods capitalization

9 Check impacts

10Implement

97

Develop lists 2

1 Quality of list is dependent on quality of input

2 Want lists to be complete comprehensive and well designed

3 Design compromises will be with you for ever

4 Document

5 Train

6 Utilize

98

Develop lists 3

1 Develop Hierarchy

a) Hierarchy of descriptions ndash indent each level by one character position

b) HEADINGS IN CAPITAL LETTERS

c) Posting level items in Proper Case

d) Abbreviate as necessary

2 Code

a) Mirror indents with trailing periods

b) Gap code

c) Mnemonic Alpha preferred else Alpha Numeric else Numeric

d) 1 to 4 character segments separated by ldquo-rdquo

99

Create new custom attribute tables

Add user defined attri

bute fields anywhere

where they m

ake sense ndash P

roducts

Debtors (Custo

mers) e

tc

100

Develop attributes

1 One to ten people in a room with a projector

2 Brainstorm all possible attributes for management information

3 If in doubt add

4 Structure and Code as before

5 Capture sheets

6 Train staff to classify and add

7 Reports

8 Identify clever functionality that can work with attributes add where cost effective

9 Harvest information

101

Unlocking the full potential

1 Progressively improve classifications and add attributes

2 Progressively develop reports analysis and custom functionality

3 Advance to more complex and inter-related lists

a) Product Item Material Class Group is the largest list that you might apply this approach to

b) Major Master Lists like Chart of Accounts and Product Catalogue Master might be done in increments ONCE you have experience with this approach

c) Other Master Lists like Debtors and Creditors Masters could be restructured in time

4 Eventually you might find you have effectively re-implemented

102

10 things to look out for

1 Ambiguous names incorrect postings ndash ANSWER ndash change the name so that it is unambiguous ndash eg Factory -- Operating Cost and Factory ndash Asset

2 Jumbled accounts and other lists ndash ANSWER ndashnew sub-structure

3 Large number of dissimilar transactions in one account having to unscramble in Excel ndash ANSWER ndash create a block of well thought out accounts to replace the single account

4 Overlapping or duplicate entries ndash eg same Tyres in different places ndash ANSWER ndash close duplicates only one set of entries ndash may close both and open a new set of well-structured entries

5 Answers to ldquocommon senserdquo questions take ages to obtain ndash lots of analysis in Excel or custom software that keeps changing ndash check if all the common sense attributes are on the master record and add as necessary ndash as many as possible ndash once you start adding do the lot

103

10 things to look out for

6 Evaluate all manual spreadsheet and custom applications and determine where these are a response to inexact or sloppy configuration and progressively adjust or eliminate

7 Develop a comprehensive awareness of the need for accurate data train personnel in terms of neatness accuracy spelling capitalization accuracy of allocation etc

8 Develop soft-issue metrics ndash customer satisfaction employee satisfaction etc

9 Harmonize critical elements of information classification ndash Accounts Assets People Products ndash across all modules and all systems ndash develop an integrated environment especially between the ERP and the Operational Systems

10Balance the decision support load between modules ndash move the detail out of the General Ledger ndash 5 to 10 Asset Categories People Categories Inventory Categories etc

104

Summing up

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Some items require a very small investment ndash an ART and a science

5 A significant opportunity to get more out of your current systems

Better DECISIONS

105

What is your single most important insight from this presentation

What is the single most practical action that you can take tomorrow to apply strategic (right thing essence thinking more effectively

JamesJamesARobertsoncom

Please write down

your thoughts

NOW

If you do not act within 48 hours you probably never will (Bill Gates)

Act TODAY

106

Assisting clients to thrive through the effective application of IT and ERP

QuestionsWe will email you my book and hand-outs of slides

Dr James Robertson PrEng ndash The ERP Doctor -- Mobile +44 (0) 77 6862 2875 +27 (0)83 251 6644wwwJames-A-Robertson-and-Associatescom

JamesJamesARobertsoncom

LinkedIn httpukLinkedIncominDrJamesARobertsonERPDoctor

JARampA are available to assist in applying these principles

  • Slide 1
  • Slide 2
  • Slide 3
  • A word of caution
  • Slide 5
  • This is NOT in a Text Book
  • Pulse measurement
  • Motivating quotes
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • The fundamental requirements for an ERP
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • A classic practical example NO Executive involvement
  • Top down (CEO led) versus bottom up design
  • Slide 25
  • Three alternative ERP value scenarios Unlocking the TRUE potent
  • Slide 27
  • What is strategy An executive responsibility
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
  • Slide 47
  • Slide 48
  • Slide 49
  • What is an ERP IBIS A filing cabinet
  • IBIS ndash what every company REALLY has
  • Slide 52
  • Case Study Strategic Engineered Precision Configuration WITH C
  • Slide 54
  • Slide 55
  • Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)
  • Define Strategic Engineered Precision Configuration
  • Slide 58
  • Slide 59
  • Slide 60
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Slide 66
  • Slide 67
  • Slide 68
  • Current Issues with the hellip Master
  • Current Issues with the hellip Master (2)
  • Current Issues with the hellip Master (3)
  • Slide 72
  • Slide 73
  • Slide 74
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
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  • Slide 83
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  • Slide 85
  • Slide 86
  • Slide 87
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  • Slide 91
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  • Slide 102
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
Page 21: IBIS – The Strategic View of Business Information -- by Dr James A Robertson PrEng

What is NOT an engineering approach

The engineering approach

A classic practical exampleNO Executive involvement

bull CEO of very big listed corporation in Johannesburg

bull With very big installation

bull Of very big brand ERP

bull Used in advertising

bull ldquoAt the executive level I would rate my systems at 110rdquo

bull ldquoAt the operational level I would rate my systems at 710rdquo

23

110

710BUT even that is being done

with smoke and mirrors

Top down (CEO led)versus bottom up design

24

Top Down ndash Strategy Focused

Bottom Up ndash Process Focused

25

There IS great opportunityERP can and should add value

26

Three alternative ERP value scenarios Unlocking the TRUE potential of ERP IBIS 100 1000 x the norm

1000

1 Current industry norm for process

based ldquoBest Practicerdquo

0

10X 001

100

0

2 Strategic precision

configuration with CEO Executive Custody

X 1

XXX 10

0

3 Strategic customizationWith CEO Custody

This is the ONLY valid scenario but it seldom

occurs

Relative strategic value measured in terms of business competitiveness growth and

profitability

27

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

28

What is strategyAn executive responsibility

Thrive

Strategy ndash Doing the right things

Tact

ics

ndash D

oin

g t

hin

gs

right

SurviveDie slowly

Die fast

Professor Malcolm McDonald

The time dependency of strategy

Professor Malcolm McDonald -- httpwwwmalcolm-mcdonaldcom

The time dependency of strategy

Professor Malcolm McDonald -- httpwwwmalcolm-mcdonaldcom

The time dependency of strategy

Professor Malcolm McDonald

The time dependency of strategyfrom good to GREAT

Analysis of the strategic environmentThe CEO owns this view

34

What IS Strategy

The Essence of WHY the Organization exists and HOW it THRIVES

1 Virtually NEVER changes

2 Intuited

3 Discovered NOT invented

35

Determining the ESSENCE of the business and how it thrives

1 Experienced strategic facilitator

2 Interview each executive one on one starting with the CEO

3 ldquoPlease will you tell me the essence of your business and how it thrives ndash what differentiates you from your competitionrdquo

4 Listen carefully

5 Take lots of notes

6 After completing the interviews synthesize ALL the views to arrive at a SINGLE SENTENCE amplified as necessary with further detail

7 If an executive differs with the CEO then unless the CEO has just arrived the CEOrsquos view must prevail particularly if the CEO is the founder or has been there for many years

8 New executives can be FAR off the mark

36

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

37

There IS great opportunityERP can and should add value

38

Key principles of executive level strategic decision making

1 85 of the basis of executive decision making is soft and tacit information

2 Skim ndash headlines

3 Maximum focus at the start of a report ndash the first page

4 8020 ndash Pareto ndash the Critical Key issues

5 Fast

6 Decisive

7 Right more than wrong

8 High value

9 Intuitive

Critical principle ndash constraint and opportunity -- cognitive span

Drill downA function of the content

41

Personnel Strategically Aligned Key Performance Indicators (KPIrsquos)

Tell me how you want me to behave and I will tell you HOW to measure me

Tell me how you are going to measure me and I will tell you how I am going to behave

Turn it around

Some key considerations with regard to decision making

43

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

Pulse Measurement

1 Concise diagnostic intervention ndash 1 to 10 days

2 Starts with executive interviews ndash understand the Essence of the Business and how it Thrives and Critical Concerns

3 Drill down to systems

4 +- 7 bullet point findings weighted

5 +- 7 recommended actions weighted

6 Findings frequently so obvious and so practical client can continue unaided

7 Strategic advisory and or project leadership to implement recommendations

Analysis of consolidated findings

httpswwwdropboxcomshvfkrz5p5yliwwaryV7SrD6kSh

46

30

1916

14

126 3

1 Mythology hype amp tradition -- 30

2 Lack of executive custody inap-propriate governance and policies -- 19

3 Lack of strategic architecture alignment etc -- 16

4 Lack of data engineering and poor configuration -- 14

5 Soft issues and change impacts -- 12

6 Lack of an engineering approach lack of precision etc -- 6

7 Technology issues -- 3

Factors causing ERP failure

47

22

20

19

17

14

6 2

1Executive custody strategic solution architect accountability -- 22

2 Effective change facilitation -- 20

3 Strategic architecture alignment etc -- 19

4 Data engineering and configuration -- 17

5 Engineering approach design against failure precision etc -- 14

6 Business integration training processes CBT --6

7 Technology -- 2

Factors for ERP reimplementation success

The value of technology is determined by the person using the technology

49

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

bull ldquoEnterprise Resource Planningrdquo = ERP Systemsbull or bull Integrated Business Information Systemsrdquo = IBIS

bull = ALL the information ldquorepositoriesrdquobull = databasesbull = tablesbull = listsbull = filing drawers folders

bull real world items that require description and managementbull

bull + the numerical computations workflow and other activities that are executed with the numbers (and text) stored in these repositories

bull ALL of which can be done by human beings -- including making a messbull

What is an ERP IBISA filing cabinet

51

IBIS ndash what every company REALLY has

Etc etc etc

Custom-ization

In-house custom development

Industry specific package

Brandname ERP = FRED

Spreadsheets

Data warehouse and BI

52

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

53

bull Stalled ERP implementation

bull CEO bought into ldquoERP as a strategic resourcerdquo based on my approach

bull Highly structured strategic Product Class taxonomy

bull Clever software to add products and maintain high quality master data

bull Projects module

bull Brand Management expense taxonomy

bull Clever software to create a project for every brand line with these expense heads

bull Direct integration with General Ledger

bull Comprehensive Brand Project Management and reporting to Principals in Europe

bull New account increased turnover significantly because could do something competitors could NOT do

Dramatic improvements in competitiveness growth and profitability are the ONLY valid arbiters of the success of an ERP implementation or a strategic plan

Case Study Strategic Engineered Precision Configuration WITH Clever Customization to support the ESSENCE

Data engineering

Data engineering principlesCase study

1 ERP Dramatic increase in management information

2 Reduction in head count

3 Dramatic reduction in audit time and cost

4 Unqualified balance sheet first time in 15 years

5 Presented with the client at a public conference

1 Strategic ndash Essence of the Business and how it thrives

2 Engineered ndash rigorous systematic comprehensively tried and tested methods standard conventions expert practitioners etc

3 Precision ndash exact carefully design meticulously fashioned

4 Taxonomies ndash hierarchical information classifications ordering and organizing business information

5 Coupled to precision code schemes which adhere to a number of very specific coding rules and conventions

6 A total solution

Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)

57

Define Strategic Engineered Precision Configuration

bull Configuring the ERP so that it PRECISELY models the real worldbull The goal is that any executive manager supervisor or operator

can look at the configuration and say ldquoYES this IS my businessrdquobull Founded on master data taxonomies ndash structured semantic

contentbull Coupled to custom business specific attributesbull Supplemented by highly structured record level configurationbull Supporting small pieces of clever custom development that add

huge value and create huge strategic and operational opportunities

An ERP is a huge precision data processing factory

Feed it precision data

58

Conventional taxonomy example

ANIMALSELEPHANTSRHINOCEROSDOGSCATS

LIONSLEOPARDSDOMESTIC CATS

Persian CatsDomestic Short Hair Catsetc

59

Taxonomy defined

1 Logical word (semantic structure)

2 Precision vocabulary of preferred terms

3 Conveys understanding between humans with relevant knowledge and experience

4 Once linked to a precision code scheme the most important communication mechanism between computers and people

5 An art and a science

6 Once it is right it is OBVIOUS

Taxonomy example

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

61

Taxonomy relevance

1 Essential to effective operational and strategic use of business software

2 Nearly ALL validation lists (drop down lists) chart of accounts etc

3 Large body of expertise ndash Botany Zoology military filing Library Science Information Management etc

4 Unknown to many (most) IT professionals and business people

62

A computer isAn adding machine calculator

011+1=101+1+1=111+1+1+1=100

Called a ldquobitrdquo

8 bits make a byte

2 bytes make an ASCII character

A= ldquo41rdquo hex

0 1

63

Coding taxonomies

1 Computers only understand binary

2 The code is a unique binary pattern that corresponds to the structured language taxonomy

3 The only way the computer will appear to be intelligent

4 Results in ldquointelligent datardquo

5 Standard conventions1 Indents and trailing periods

2 Capitalization

3 Other standards and conventions

64

Taxonomy examples

1 Some practical examples of how code schemes should look

2 Various small validation lists ndash some custom some standard

3 Various custom product attributes

4 Product classification ndash custom field

5 Machine vehicle operating costs and spares

6 Consolidation Charts of Accounts medium and large organizations

65

Example of custom data entry screenWith custom taxonomies

Custom code maintenance development for client specific taxonomy

Matching codes in unrelated module provide logical integration

Getting the software to do what it supposedly cannot do

Example of exceptionally BAD practice

500528 Waste Material Consumed500530 Loss from valuation of external materials500540 Loss from valuation of own materials500550 Losses - inventory variance -consignment

sale500560 Safety Clothing500565 Safety Equipment500570 Sand amp Stone500575 Scraper Rope500580 Scrapers500585 Services500590 Signs500595 Skips amp Cages500600 Finished Goods Inventory Offset500605 Smelting amp Refining500610 Production Order Settlement - Variance500615 Steel Other500620 Steel Sections500625 Steel Sheets amp Plates

Huge impact on integration reporting etc

Current Issues with the hellip Master

bull Unstructured

bull Lack of robust disciplined code management

bull Different blocks of codes for different divisions

bull Same item in more than one place

bull Different categories should be in distinctly separate logical blocks

Current Issues with the hellip Master

bull Equivalent descriptions different codes

bull Warehouse codes embedded in item codes

bull As many as twenty occurrences of the same physical

bull Makes operation and reporting inaccurate and difficult

NQR500 TRUCKISUZUNQR500OR HHOSES EXT OUTSIDE REPAIRS HYD HOSES EXTOR HHOSES INT OUTSIDE REPAIRS HYD HOSES INTOR WINDOWS EXT OUTSIDE REPAIRS - WINDOWS EXTOR WINDOWS INT OUTSIDE REPAIRS - WINDOWS INTOREP HYD HOSES OUTSIDE REPAIRS - HYD HOSESOREP WINDOWS OUTSIDE REPAIRS - WINDOWSOIL MAROPA 320 MAROPA 320 OILOIL01 AUTO TRANS FLUID (ATF)DBOIL01-R0303 AUTO TRANS FLUID (ATF)DBOIL01-R0304 AUTO TRANS FLUID (ATF)DBOIL01-R0305 AUTO TRANS FLUID (ATF)DBOIL01-R0306 AUTO TRANS FLUID (ATF)DBOIL01-R0307 AUTO TRANS FLUID (ATF)DB

ITEM CODE DESCRIPTION ITEM CODE DESCRIPTION100004200002 TYRE LOCK RING SFETY 25 175R25 XGC E3 TYRE MICHELIN 175R25 XGC E3100004203007 TYRE MC1800R25XHAD 2 19575R16C TYRE MICHELIN 19575R16C100004203008 TYRE MC175R25XMD2 2 225R25 YO TYRE TYRE 100004203018 TYRE BS265R25VLTSE4 235X25 FS TYRE 100004203019 TYRE BS205R25VLTSE4 255R25 FS TYRE 100004203020 TYRE BS1200R24M840 265R25 FS TYRE 100004203026 TYRE FS195R14 CV2000 265R25 GY TYRE 100004203030 TYRE NOK205R25 L3 LODER GRIP BS265R25VLTSE4 TYRE BRIDGESTONE BS265R25VLTS100004203032 TYRE TOY265-25G25L520PR MC205R25XADN1 TYRE MICHELIN MC205R25XADN1100004203036 TYRE TOY205R25E3 MC235R25XADN1 TYRE MICHELIN MC235R25XADN1100004203055 TYRE MC1200R24XZY MC235R25XMD22 TYRE MICHELIN MC235R25XMD22100004203062 TYRE BS265-25L5 MC265R25XADN1 TYRE MICHELIN MC265R25XADN1100004203063 TYRE DUN265-25L5 MC265R25XMD22 TYRE MICHELIN MC265R25XMD22100004203065 TYRE MC1800R25XKD S1800R25 TYRE 100004203067 TYRE GENERAL 265-25L5 40PLY S225R25 YO TY TYRE 100004203074 TYRE BS295R25VLTSZ S235X25 FS TYRE 100004203077 TYRE PRIMEX 235-25L5 SLICK S255R25 FS TYRE 103194203001 TYRE BF GOOD RICH 40070R20 S265R25 BS TYRE BRIDGESTONE 265R25 VLT801070704049 TYRE O-RING 325T S265R25 FS TYRE 801070704051 TYRE VALVE S265R25 GY TYRE 801070704052 TYRE VALVE CORE SRI0008 TYRE MICHELIN 295R25 XADN801070704053 TYRE HANLING FEE SERVICE FEE TYRE SERVICE FEE1200R24 XZY E2 TYRE MICHELIN 1200R24 XZY E2 SPUD TYRE SPUD

Current Issues with the hellip Master Multiple occurrences of the same

physical entity with different codes

Very different codes for broadly identical physical entities ndash tyres ndash locate in entirely different locations in the table

Precision ordered dataVersus hellip

73

Value versus precisionA critical consideration

Practical fundamental strategic taxonomy precision

Busi

ness

valu

e d

eliv

ere

d

100

100

The goal

Just about every implementation I have ever seen

Financial cubeEssence of integrationWell over 1000 hours RampD

Location

Fun

ctio

n

Accounts

Accounts -- fi

nancial

Assets

Prod

ucts

Peop

le

Pro

ject

s

etc

Cubic business modelA logical taxonomic construct

Every organization has a location logical dimension ndash where we do what we do

and a functional logical dimension ndash what we do

These can be plotted on a matrix of function versus location

This is fundamental to the design of a chart of accounts and all other logical components that define the business

There are multiple further dimensions including income expenditure personnel machines products etc

Each of these should be described by a fundamental precision strategic taxonomy

This model in the general ledger provides a critical elment of integration

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

1 Broad concept been known to me for over twenty years

2 I have done some elements semi-manually

3 For years I thought everyone could understand this and do it

4 Never seen anything like it

5 Extremely powerful tool

The true value

1 Exceptionally high quality financial data

2 Extremely easy to access and analyze

3 Facilitate greatly improved high value executive level strategic decision making ndash the decisions to thrive

4 Properly used WILL lead to greatly improved competitiveness and profitability

5 This will enhance profitable growth

6 Every organization needs this

7 The current ERP market is estimated at US$56 billion

8 We can easily capture at least 1 of this over the next ten years ndash this is THE way of the future

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

1 Taxonomy approach immediately engages with executives to specify high level configuration focused on the essence of the business ndash focus on better decision making NOT process ndash strategic executive level facilitation ndash excellent executive engagement and custody

2 Fundamental focus on better strategic (thrive) decisions at executive and operational level ndash put the essence (strategy) of the business in the face of staff at all levels constantly

3 Design geared to answering the questions you have not yet thought to ask ndash no need for lengthy business requirements workshops

4 Orders of magnitude improvement in system strategic support value delivery ndash basis for enabling executives and managers to make much better decisions IF they do the work to interpret and act on the information

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

5 Move away from expensive resources constantly maintaining simple reports to developing sophisticated models that support high value understanding analysis and decision making

6 Major improvements in quality of master data and ease of master data maintenance

7 Systems easier and more efficient to use at a transaction level frequently results in productivity gains and head count reductions reduction in audit fees etc

8 Do things the software vendor does not think are possible and that may create substantial strategic value opportunities

9 Establish a culture of data precision in fact a whole culture relating to the way you run your systems

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

1 Strategic (thrive) decision support ndash psychology of decision making ndash strategic elements at top of list comply with cognitive span equals seven plus or minus two items at any level of hierarchy

2 Every validation list custom validation lists fully describe entities the way the business and executives think about them

3 Fundamental first principles strategic design with finely granular highly structured hierarchically presented content

4 Ease of reading and navigation ndash trailing periods indents capitalization precision language ndash semantic structure ndash JARampA originated standards and conventions

5 Ease of reporting ndash range coding ndash ease of report maintenance ndash context for precision configuration ndash ease and quality of master data maintenance

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

6 Creative strategic use of unrelated modules to work together and limited scope creative strategic custom development ndash the impossible achieved affordably

7 Cubic business model ndash a powerful logical ldquoactivity basedrdquo management model in the General Ledger ndash powerful strategic decision support benefits with major positive governance impacts and reduced audit fees ndash JARampA have custom developed software to assist with this

8 Lower long term system operating costs coupled with ORDERS OF MAGNITUDE IMPROVEMENT in effectiveness efficiency and decision support ndash better thrive (profitable growth decisions) ndash where the REAL value lies ndash answer the questions we have not yet thought of

85

e

Summing up ndash the JARampA Approach to Creating Competitive Advantage

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Requires a significant investment

5 An ART and a science

6 Vital to unlocking the true value of any Business Information System Investment

7 An opportunity for dramatic gearing of any investment

Better DECISIONS

87

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

7 Ten things to enhance your current systems

88

What can be done

1 Buy a new ERP ndash expensive high risk

2 Re-implement your current ERP ndash not quite as expensive

3 Comprehensive Data Warehouse with Precision Taxonomies ndash not nearly as expensive or high risk but still costly

4 Anything else -- SMALL changes

What is an ERPREALLY

A huge precision data processing factory that SHOULD be fed precision data in order to produce precision

results (the factory CAN be OLD)

What is an ERPRefurbish

vs Deleting a building

>
>

1 Software settings

2 Cubic Business Modeltrade in the General Ledger

3 Asset classification

4 Product Material Item classification catalogue

5 Classification of Personnel

6 Other specific classifications

7 Unique attributes on Products and other classification master data

8 General record level attribute settings

9 Other configuration settings

Components of Precision Configuration

93

How is value created

Value is created by business actions that deliver on the essence of why the organization exists and how it thrives

Value manifests through increased profitability growth acquisitions job satisfaction fulfilment of the strategic vision

The consequence of intuitive intelligent informed leadership business decisions ndash thrive decisions

Such decisions are facilitated accelerated and enhanced through access to more intelligent meaningful and relevant information

Answers to the questions I have not yet thought to ask

Such ldquointelligent informationrdquo is assembled as a consequence of high level strategic and executive level input into the design of the data CONTENT ndash taxonomies designed to catalogue every conceivably relevant classification ahead of time

High value intelligent c

ontent desig

n

94

Some SMALL things YOU can doTo make your ERP work better for you TOMORROW

1 Repopulate key standard attribute tables

2 Create new custom attribute tables

95

Repopulate key standard attribute tables

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

Drastically im

prove the content o

f some

key tables s

uch as Credit N

ote Reasons

Product Ite

m Class etc

96

Develop lists

1 One to ten people in a room with a projector

2 Brainstorm all possible content for the list ndash capture on screen

3 Each summarize to between five and ten headings

4 Type all the lists in

5 Combine them into between five and ten groups

6 Give each group a heading

7 Lift out sub-categories

8 Code ndash remember indents trailing periods capitalization

9 Check impacts

10Implement

97

Develop lists 2

1 Quality of list is dependent on quality of input

2 Want lists to be complete comprehensive and well designed

3 Design compromises will be with you for ever

4 Document

5 Train

6 Utilize

98

Develop lists 3

1 Develop Hierarchy

a) Hierarchy of descriptions ndash indent each level by one character position

b) HEADINGS IN CAPITAL LETTERS

c) Posting level items in Proper Case

d) Abbreviate as necessary

2 Code

a) Mirror indents with trailing periods

b) Gap code

c) Mnemonic Alpha preferred else Alpha Numeric else Numeric

d) 1 to 4 character segments separated by ldquo-rdquo

99

Create new custom attribute tables

Add user defined attri

bute fields anywhere

where they m

ake sense ndash P

roducts

Debtors (Custo

mers) e

tc

100

Develop attributes

1 One to ten people in a room with a projector

2 Brainstorm all possible attributes for management information

3 If in doubt add

4 Structure and Code as before

5 Capture sheets

6 Train staff to classify and add

7 Reports

8 Identify clever functionality that can work with attributes add where cost effective

9 Harvest information

101

Unlocking the full potential

1 Progressively improve classifications and add attributes

2 Progressively develop reports analysis and custom functionality

3 Advance to more complex and inter-related lists

a) Product Item Material Class Group is the largest list that you might apply this approach to

b) Major Master Lists like Chart of Accounts and Product Catalogue Master might be done in increments ONCE you have experience with this approach

c) Other Master Lists like Debtors and Creditors Masters could be restructured in time

4 Eventually you might find you have effectively re-implemented

102

10 things to look out for

1 Ambiguous names incorrect postings ndash ANSWER ndash change the name so that it is unambiguous ndash eg Factory -- Operating Cost and Factory ndash Asset

2 Jumbled accounts and other lists ndash ANSWER ndashnew sub-structure

3 Large number of dissimilar transactions in one account having to unscramble in Excel ndash ANSWER ndash create a block of well thought out accounts to replace the single account

4 Overlapping or duplicate entries ndash eg same Tyres in different places ndash ANSWER ndash close duplicates only one set of entries ndash may close both and open a new set of well-structured entries

5 Answers to ldquocommon senserdquo questions take ages to obtain ndash lots of analysis in Excel or custom software that keeps changing ndash check if all the common sense attributes are on the master record and add as necessary ndash as many as possible ndash once you start adding do the lot

103

10 things to look out for

6 Evaluate all manual spreadsheet and custom applications and determine where these are a response to inexact or sloppy configuration and progressively adjust or eliminate

7 Develop a comprehensive awareness of the need for accurate data train personnel in terms of neatness accuracy spelling capitalization accuracy of allocation etc

8 Develop soft-issue metrics ndash customer satisfaction employee satisfaction etc

9 Harmonize critical elements of information classification ndash Accounts Assets People Products ndash across all modules and all systems ndash develop an integrated environment especially between the ERP and the Operational Systems

10Balance the decision support load between modules ndash move the detail out of the General Ledger ndash 5 to 10 Asset Categories People Categories Inventory Categories etc

104

Summing up

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Some items require a very small investment ndash an ART and a science

5 A significant opportunity to get more out of your current systems

Better DECISIONS

105

What is your single most important insight from this presentation

What is the single most practical action that you can take tomorrow to apply strategic (right thing essence thinking more effectively

JamesJamesARobertsoncom

Please write down

your thoughts

NOW

If you do not act within 48 hours you probably never will (Bill Gates)

Act TODAY

106

Assisting clients to thrive through the effective application of IT and ERP

QuestionsWe will email you my book and hand-outs of slides

Dr James Robertson PrEng ndash The ERP Doctor -- Mobile +44 (0) 77 6862 2875 +27 (0)83 251 6644wwwJames-A-Robertson-and-Associatescom

JamesJamesARobertsoncom

LinkedIn httpukLinkedIncominDrJamesARobertsonERPDoctor

JARampA are available to assist in applying these principles

  • Slide 1
  • Slide 2
  • Slide 3
  • A word of caution
  • Slide 5
  • This is NOT in a Text Book
  • Pulse measurement
  • Motivating quotes
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • The fundamental requirements for an ERP
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • A classic practical example NO Executive involvement
  • Top down (CEO led) versus bottom up design
  • Slide 25
  • Three alternative ERP value scenarios Unlocking the TRUE potent
  • Slide 27
  • What is strategy An executive responsibility
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
  • Slide 47
  • Slide 48
  • Slide 49
  • What is an ERP IBIS A filing cabinet
  • IBIS ndash what every company REALLY has
  • Slide 52
  • Case Study Strategic Engineered Precision Configuration WITH C
  • Slide 54
  • Slide 55
  • Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)
  • Define Strategic Engineered Precision Configuration
  • Slide 58
  • Slide 59
  • Slide 60
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Slide 66
  • Slide 67
  • Slide 68
  • Current Issues with the hellip Master
  • Current Issues with the hellip Master (2)
  • Current Issues with the hellip Master (3)
  • Slide 72
  • Slide 73
  • Slide 74
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Slide 83
  • Slide 84
  • Slide 85
  • Slide 86
  • Slide 87
  • Slide 88
  • Slide 89
  • Slide 90
  • Slide 91
  • Slide 92
  • Slide 93
  • Slide 94
  • Slide 95
  • Slide 96
  • Slide 97
  • Slide 98
  • Slide 99
  • Slide 100
  • Slide 101
  • Slide 102
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
Page 22: IBIS – The Strategic View of Business Information -- by Dr James A Robertson PrEng

The engineering approach

A classic practical exampleNO Executive involvement

bull CEO of very big listed corporation in Johannesburg

bull With very big installation

bull Of very big brand ERP

bull Used in advertising

bull ldquoAt the executive level I would rate my systems at 110rdquo

bull ldquoAt the operational level I would rate my systems at 710rdquo

23

110

710BUT even that is being done

with smoke and mirrors

Top down (CEO led)versus bottom up design

24

Top Down ndash Strategy Focused

Bottom Up ndash Process Focused

25

There IS great opportunityERP can and should add value

26

Three alternative ERP value scenarios Unlocking the TRUE potential of ERP IBIS 100 1000 x the norm

1000

1 Current industry norm for process

based ldquoBest Practicerdquo

0

10X 001

100

0

2 Strategic precision

configuration with CEO Executive Custody

X 1

XXX 10

0

3 Strategic customizationWith CEO Custody

This is the ONLY valid scenario but it seldom

occurs

Relative strategic value measured in terms of business competitiveness growth and

profitability

27

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

28

What is strategyAn executive responsibility

Thrive

Strategy ndash Doing the right things

Tact

ics

ndash D

oin

g t

hin

gs

right

SurviveDie slowly

Die fast

Professor Malcolm McDonald

The time dependency of strategy

Professor Malcolm McDonald -- httpwwwmalcolm-mcdonaldcom

The time dependency of strategy

Professor Malcolm McDonald -- httpwwwmalcolm-mcdonaldcom

The time dependency of strategy

Professor Malcolm McDonald

The time dependency of strategyfrom good to GREAT

Analysis of the strategic environmentThe CEO owns this view

34

What IS Strategy

The Essence of WHY the Organization exists and HOW it THRIVES

1 Virtually NEVER changes

2 Intuited

3 Discovered NOT invented

35

Determining the ESSENCE of the business and how it thrives

1 Experienced strategic facilitator

2 Interview each executive one on one starting with the CEO

3 ldquoPlease will you tell me the essence of your business and how it thrives ndash what differentiates you from your competitionrdquo

4 Listen carefully

5 Take lots of notes

6 After completing the interviews synthesize ALL the views to arrive at a SINGLE SENTENCE amplified as necessary with further detail

7 If an executive differs with the CEO then unless the CEO has just arrived the CEOrsquos view must prevail particularly if the CEO is the founder or has been there for many years

8 New executives can be FAR off the mark

36

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

37

There IS great opportunityERP can and should add value

38

Key principles of executive level strategic decision making

1 85 of the basis of executive decision making is soft and tacit information

2 Skim ndash headlines

3 Maximum focus at the start of a report ndash the first page

4 8020 ndash Pareto ndash the Critical Key issues

5 Fast

6 Decisive

7 Right more than wrong

8 High value

9 Intuitive

Critical principle ndash constraint and opportunity -- cognitive span

Drill downA function of the content

41

Personnel Strategically Aligned Key Performance Indicators (KPIrsquos)

Tell me how you want me to behave and I will tell you HOW to measure me

Tell me how you are going to measure me and I will tell you how I am going to behave

Turn it around

Some key considerations with regard to decision making

43

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

Pulse Measurement

1 Concise diagnostic intervention ndash 1 to 10 days

2 Starts with executive interviews ndash understand the Essence of the Business and how it Thrives and Critical Concerns

3 Drill down to systems

4 +- 7 bullet point findings weighted

5 +- 7 recommended actions weighted

6 Findings frequently so obvious and so practical client can continue unaided

7 Strategic advisory and or project leadership to implement recommendations

Analysis of consolidated findings

httpswwwdropboxcomshvfkrz5p5yliwwaryV7SrD6kSh

46

30

1916

14

126 3

1 Mythology hype amp tradition -- 30

2 Lack of executive custody inap-propriate governance and policies -- 19

3 Lack of strategic architecture alignment etc -- 16

4 Lack of data engineering and poor configuration -- 14

5 Soft issues and change impacts -- 12

6 Lack of an engineering approach lack of precision etc -- 6

7 Technology issues -- 3

Factors causing ERP failure

47

22

20

19

17

14

6 2

1Executive custody strategic solution architect accountability -- 22

2 Effective change facilitation -- 20

3 Strategic architecture alignment etc -- 19

4 Data engineering and configuration -- 17

5 Engineering approach design against failure precision etc -- 14

6 Business integration training processes CBT --6

7 Technology -- 2

Factors for ERP reimplementation success

The value of technology is determined by the person using the technology

49

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

bull ldquoEnterprise Resource Planningrdquo = ERP Systemsbull or bull Integrated Business Information Systemsrdquo = IBIS

bull = ALL the information ldquorepositoriesrdquobull = databasesbull = tablesbull = listsbull = filing drawers folders

bull real world items that require description and managementbull

bull + the numerical computations workflow and other activities that are executed with the numbers (and text) stored in these repositories

bull ALL of which can be done by human beings -- including making a messbull

What is an ERP IBISA filing cabinet

51

IBIS ndash what every company REALLY has

Etc etc etc

Custom-ization

In-house custom development

Industry specific package

Brandname ERP = FRED

Spreadsheets

Data warehouse and BI

52

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

53

bull Stalled ERP implementation

bull CEO bought into ldquoERP as a strategic resourcerdquo based on my approach

bull Highly structured strategic Product Class taxonomy

bull Clever software to add products and maintain high quality master data

bull Projects module

bull Brand Management expense taxonomy

bull Clever software to create a project for every brand line with these expense heads

bull Direct integration with General Ledger

bull Comprehensive Brand Project Management and reporting to Principals in Europe

bull New account increased turnover significantly because could do something competitors could NOT do

Dramatic improvements in competitiveness growth and profitability are the ONLY valid arbiters of the success of an ERP implementation or a strategic plan

Case Study Strategic Engineered Precision Configuration WITH Clever Customization to support the ESSENCE

Data engineering

Data engineering principlesCase study

1 ERP Dramatic increase in management information

2 Reduction in head count

3 Dramatic reduction in audit time and cost

4 Unqualified balance sheet first time in 15 years

5 Presented with the client at a public conference

1 Strategic ndash Essence of the Business and how it thrives

2 Engineered ndash rigorous systematic comprehensively tried and tested methods standard conventions expert practitioners etc

3 Precision ndash exact carefully design meticulously fashioned

4 Taxonomies ndash hierarchical information classifications ordering and organizing business information

5 Coupled to precision code schemes which adhere to a number of very specific coding rules and conventions

6 A total solution

Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)

57

Define Strategic Engineered Precision Configuration

bull Configuring the ERP so that it PRECISELY models the real worldbull The goal is that any executive manager supervisor or operator

can look at the configuration and say ldquoYES this IS my businessrdquobull Founded on master data taxonomies ndash structured semantic

contentbull Coupled to custom business specific attributesbull Supplemented by highly structured record level configurationbull Supporting small pieces of clever custom development that add

huge value and create huge strategic and operational opportunities

An ERP is a huge precision data processing factory

Feed it precision data

58

Conventional taxonomy example

ANIMALSELEPHANTSRHINOCEROSDOGSCATS

LIONSLEOPARDSDOMESTIC CATS

Persian CatsDomestic Short Hair Catsetc

59

Taxonomy defined

1 Logical word (semantic structure)

2 Precision vocabulary of preferred terms

3 Conveys understanding between humans with relevant knowledge and experience

4 Once linked to a precision code scheme the most important communication mechanism between computers and people

5 An art and a science

6 Once it is right it is OBVIOUS

Taxonomy example

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

61

Taxonomy relevance

1 Essential to effective operational and strategic use of business software

2 Nearly ALL validation lists (drop down lists) chart of accounts etc

3 Large body of expertise ndash Botany Zoology military filing Library Science Information Management etc

4 Unknown to many (most) IT professionals and business people

62

A computer isAn adding machine calculator

011+1=101+1+1=111+1+1+1=100

Called a ldquobitrdquo

8 bits make a byte

2 bytes make an ASCII character

A= ldquo41rdquo hex

0 1

63

Coding taxonomies

1 Computers only understand binary

2 The code is a unique binary pattern that corresponds to the structured language taxonomy

3 The only way the computer will appear to be intelligent

4 Results in ldquointelligent datardquo

5 Standard conventions1 Indents and trailing periods

2 Capitalization

3 Other standards and conventions

64

Taxonomy examples

1 Some practical examples of how code schemes should look

2 Various small validation lists ndash some custom some standard

3 Various custom product attributes

4 Product classification ndash custom field

5 Machine vehicle operating costs and spares

6 Consolidation Charts of Accounts medium and large organizations

65

Example of custom data entry screenWith custom taxonomies

Custom code maintenance development for client specific taxonomy

Matching codes in unrelated module provide logical integration

Getting the software to do what it supposedly cannot do

Example of exceptionally BAD practice

500528 Waste Material Consumed500530 Loss from valuation of external materials500540 Loss from valuation of own materials500550 Losses - inventory variance -consignment

sale500560 Safety Clothing500565 Safety Equipment500570 Sand amp Stone500575 Scraper Rope500580 Scrapers500585 Services500590 Signs500595 Skips amp Cages500600 Finished Goods Inventory Offset500605 Smelting amp Refining500610 Production Order Settlement - Variance500615 Steel Other500620 Steel Sections500625 Steel Sheets amp Plates

Huge impact on integration reporting etc

Current Issues with the hellip Master

bull Unstructured

bull Lack of robust disciplined code management

bull Different blocks of codes for different divisions

bull Same item in more than one place

bull Different categories should be in distinctly separate logical blocks

Current Issues with the hellip Master

bull Equivalent descriptions different codes

bull Warehouse codes embedded in item codes

bull As many as twenty occurrences of the same physical

bull Makes operation and reporting inaccurate and difficult

NQR500 TRUCKISUZUNQR500OR HHOSES EXT OUTSIDE REPAIRS HYD HOSES EXTOR HHOSES INT OUTSIDE REPAIRS HYD HOSES INTOR WINDOWS EXT OUTSIDE REPAIRS - WINDOWS EXTOR WINDOWS INT OUTSIDE REPAIRS - WINDOWS INTOREP HYD HOSES OUTSIDE REPAIRS - HYD HOSESOREP WINDOWS OUTSIDE REPAIRS - WINDOWSOIL MAROPA 320 MAROPA 320 OILOIL01 AUTO TRANS FLUID (ATF)DBOIL01-R0303 AUTO TRANS FLUID (ATF)DBOIL01-R0304 AUTO TRANS FLUID (ATF)DBOIL01-R0305 AUTO TRANS FLUID (ATF)DBOIL01-R0306 AUTO TRANS FLUID (ATF)DBOIL01-R0307 AUTO TRANS FLUID (ATF)DB

ITEM CODE DESCRIPTION ITEM CODE DESCRIPTION100004200002 TYRE LOCK RING SFETY 25 175R25 XGC E3 TYRE MICHELIN 175R25 XGC E3100004203007 TYRE MC1800R25XHAD 2 19575R16C TYRE MICHELIN 19575R16C100004203008 TYRE MC175R25XMD2 2 225R25 YO TYRE TYRE 100004203018 TYRE BS265R25VLTSE4 235X25 FS TYRE 100004203019 TYRE BS205R25VLTSE4 255R25 FS TYRE 100004203020 TYRE BS1200R24M840 265R25 FS TYRE 100004203026 TYRE FS195R14 CV2000 265R25 GY TYRE 100004203030 TYRE NOK205R25 L3 LODER GRIP BS265R25VLTSE4 TYRE BRIDGESTONE BS265R25VLTS100004203032 TYRE TOY265-25G25L520PR MC205R25XADN1 TYRE MICHELIN MC205R25XADN1100004203036 TYRE TOY205R25E3 MC235R25XADN1 TYRE MICHELIN MC235R25XADN1100004203055 TYRE MC1200R24XZY MC235R25XMD22 TYRE MICHELIN MC235R25XMD22100004203062 TYRE BS265-25L5 MC265R25XADN1 TYRE MICHELIN MC265R25XADN1100004203063 TYRE DUN265-25L5 MC265R25XMD22 TYRE MICHELIN MC265R25XMD22100004203065 TYRE MC1800R25XKD S1800R25 TYRE 100004203067 TYRE GENERAL 265-25L5 40PLY S225R25 YO TY TYRE 100004203074 TYRE BS295R25VLTSZ S235X25 FS TYRE 100004203077 TYRE PRIMEX 235-25L5 SLICK S255R25 FS TYRE 103194203001 TYRE BF GOOD RICH 40070R20 S265R25 BS TYRE BRIDGESTONE 265R25 VLT801070704049 TYRE O-RING 325T S265R25 FS TYRE 801070704051 TYRE VALVE S265R25 GY TYRE 801070704052 TYRE VALVE CORE SRI0008 TYRE MICHELIN 295R25 XADN801070704053 TYRE HANLING FEE SERVICE FEE TYRE SERVICE FEE1200R24 XZY E2 TYRE MICHELIN 1200R24 XZY E2 SPUD TYRE SPUD

Current Issues with the hellip Master Multiple occurrences of the same

physical entity with different codes

Very different codes for broadly identical physical entities ndash tyres ndash locate in entirely different locations in the table

Precision ordered dataVersus hellip

73

Value versus precisionA critical consideration

Practical fundamental strategic taxonomy precision

Busi

ness

valu

e d

eliv

ere

d

100

100

The goal

Just about every implementation I have ever seen

Financial cubeEssence of integrationWell over 1000 hours RampD

Location

Fun

ctio

n

Accounts

Accounts -- fi

nancial

Assets

Prod

ucts

Peop

le

Pro

ject

s

etc

Cubic business modelA logical taxonomic construct

Every organization has a location logical dimension ndash where we do what we do

and a functional logical dimension ndash what we do

These can be plotted on a matrix of function versus location

This is fundamental to the design of a chart of accounts and all other logical components that define the business

There are multiple further dimensions including income expenditure personnel machines products etc

Each of these should be described by a fundamental precision strategic taxonomy

This model in the general ledger provides a critical elment of integration

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

1 Broad concept been known to me for over twenty years

2 I have done some elements semi-manually

3 For years I thought everyone could understand this and do it

4 Never seen anything like it

5 Extremely powerful tool

The true value

1 Exceptionally high quality financial data

2 Extremely easy to access and analyze

3 Facilitate greatly improved high value executive level strategic decision making ndash the decisions to thrive

4 Properly used WILL lead to greatly improved competitiveness and profitability

5 This will enhance profitable growth

6 Every organization needs this

7 The current ERP market is estimated at US$56 billion

8 We can easily capture at least 1 of this over the next ten years ndash this is THE way of the future

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

1 Taxonomy approach immediately engages with executives to specify high level configuration focused on the essence of the business ndash focus on better decision making NOT process ndash strategic executive level facilitation ndash excellent executive engagement and custody

2 Fundamental focus on better strategic (thrive) decisions at executive and operational level ndash put the essence (strategy) of the business in the face of staff at all levels constantly

3 Design geared to answering the questions you have not yet thought to ask ndash no need for lengthy business requirements workshops

4 Orders of magnitude improvement in system strategic support value delivery ndash basis for enabling executives and managers to make much better decisions IF they do the work to interpret and act on the information

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

5 Move away from expensive resources constantly maintaining simple reports to developing sophisticated models that support high value understanding analysis and decision making

6 Major improvements in quality of master data and ease of master data maintenance

7 Systems easier and more efficient to use at a transaction level frequently results in productivity gains and head count reductions reduction in audit fees etc

8 Do things the software vendor does not think are possible and that may create substantial strategic value opportunities

9 Establish a culture of data precision in fact a whole culture relating to the way you run your systems

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

1 Strategic (thrive) decision support ndash psychology of decision making ndash strategic elements at top of list comply with cognitive span equals seven plus or minus two items at any level of hierarchy

2 Every validation list custom validation lists fully describe entities the way the business and executives think about them

3 Fundamental first principles strategic design with finely granular highly structured hierarchically presented content

4 Ease of reading and navigation ndash trailing periods indents capitalization precision language ndash semantic structure ndash JARampA originated standards and conventions

5 Ease of reporting ndash range coding ndash ease of report maintenance ndash context for precision configuration ndash ease and quality of master data maintenance

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

6 Creative strategic use of unrelated modules to work together and limited scope creative strategic custom development ndash the impossible achieved affordably

7 Cubic business model ndash a powerful logical ldquoactivity basedrdquo management model in the General Ledger ndash powerful strategic decision support benefits with major positive governance impacts and reduced audit fees ndash JARampA have custom developed software to assist with this

8 Lower long term system operating costs coupled with ORDERS OF MAGNITUDE IMPROVEMENT in effectiveness efficiency and decision support ndash better thrive (profitable growth decisions) ndash where the REAL value lies ndash answer the questions we have not yet thought of

85

e

Summing up ndash the JARampA Approach to Creating Competitive Advantage

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Requires a significant investment

5 An ART and a science

6 Vital to unlocking the true value of any Business Information System Investment

7 An opportunity for dramatic gearing of any investment

Better DECISIONS

87

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

7 Ten things to enhance your current systems

88

What can be done

1 Buy a new ERP ndash expensive high risk

2 Re-implement your current ERP ndash not quite as expensive

3 Comprehensive Data Warehouse with Precision Taxonomies ndash not nearly as expensive or high risk but still costly

4 Anything else -- SMALL changes

What is an ERPREALLY

A huge precision data processing factory that SHOULD be fed precision data in order to produce precision

results (the factory CAN be OLD)

What is an ERPRefurbish

vs Deleting a building

>
>

1 Software settings

2 Cubic Business Modeltrade in the General Ledger

3 Asset classification

4 Product Material Item classification catalogue

5 Classification of Personnel

6 Other specific classifications

7 Unique attributes on Products and other classification master data

8 General record level attribute settings

9 Other configuration settings

Components of Precision Configuration

93

How is value created

Value is created by business actions that deliver on the essence of why the organization exists and how it thrives

Value manifests through increased profitability growth acquisitions job satisfaction fulfilment of the strategic vision

The consequence of intuitive intelligent informed leadership business decisions ndash thrive decisions

Such decisions are facilitated accelerated and enhanced through access to more intelligent meaningful and relevant information

Answers to the questions I have not yet thought to ask

Such ldquointelligent informationrdquo is assembled as a consequence of high level strategic and executive level input into the design of the data CONTENT ndash taxonomies designed to catalogue every conceivably relevant classification ahead of time

High value intelligent c

ontent desig

n

94

Some SMALL things YOU can doTo make your ERP work better for you TOMORROW

1 Repopulate key standard attribute tables

2 Create new custom attribute tables

95

Repopulate key standard attribute tables

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

Drastically im

prove the content o

f some

key tables s

uch as Credit N

ote Reasons

Product Ite

m Class etc

96

Develop lists

1 One to ten people in a room with a projector

2 Brainstorm all possible content for the list ndash capture on screen

3 Each summarize to between five and ten headings

4 Type all the lists in

5 Combine them into between five and ten groups

6 Give each group a heading

7 Lift out sub-categories

8 Code ndash remember indents trailing periods capitalization

9 Check impacts

10Implement

97

Develop lists 2

1 Quality of list is dependent on quality of input

2 Want lists to be complete comprehensive and well designed

3 Design compromises will be with you for ever

4 Document

5 Train

6 Utilize

98

Develop lists 3

1 Develop Hierarchy

a) Hierarchy of descriptions ndash indent each level by one character position

b) HEADINGS IN CAPITAL LETTERS

c) Posting level items in Proper Case

d) Abbreviate as necessary

2 Code

a) Mirror indents with trailing periods

b) Gap code

c) Mnemonic Alpha preferred else Alpha Numeric else Numeric

d) 1 to 4 character segments separated by ldquo-rdquo

99

Create new custom attribute tables

Add user defined attri

bute fields anywhere

where they m

ake sense ndash P

roducts

Debtors (Custo

mers) e

tc

100

Develop attributes

1 One to ten people in a room with a projector

2 Brainstorm all possible attributes for management information

3 If in doubt add

4 Structure and Code as before

5 Capture sheets

6 Train staff to classify and add

7 Reports

8 Identify clever functionality that can work with attributes add where cost effective

9 Harvest information

101

Unlocking the full potential

1 Progressively improve classifications and add attributes

2 Progressively develop reports analysis and custom functionality

3 Advance to more complex and inter-related lists

a) Product Item Material Class Group is the largest list that you might apply this approach to

b) Major Master Lists like Chart of Accounts and Product Catalogue Master might be done in increments ONCE you have experience with this approach

c) Other Master Lists like Debtors and Creditors Masters could be restructured in time

4 Eventually you might find you have effectively re-implemented

102

10 things to look out for

1 Ambiguous names incorrect postings ndash ANSWER ndash change the name so that it is unambiguous ndash eg Factory -- Operating Cost and Factory ndash Asset

2 Jumbled accounts and other lists ndash ANSWER ndashnew sub-structure

3 Large number of dissimilar transactions in one account having to unscramble in Excel ndash ANSWER ndash create a block of well thought out accounts to replace the single account

4 Overlapping or duplicate entries ndash eg same Tyres in different places ndash ANSWER ndash close duplicates only one set of entries ndash may close both and open a new set of well-structured entries

5 Answers to ldquocommon senserdquo questions take ages to obtain ndash lots of analysis in Excel or custom software that keeps changing ndash check if all the common sense attributes are on the master record and add as necessary ndash as many as possible ndash once you start adding do the lot

103

10 things to look out for

6 Evaluate all manual spreadsheet and custom applications and determine where these are a response to inexact or sloppy configuration and progressively adjust or eliminate

7 Develop a comprehensive awareness of the need for accurate data train personnel in terms of neatness accuracy spelling capitalization accuracy of allocation etc

8 Develop soft-issue metrics ndash customer satisfaction employee satisfaction etc

9 Harmonize critical elements of information classification ndash Accounts Assets People Products ndash across all modules and all systems ndash develop an integrated environment especially between the ERP and the Operational Systems

10Balance the decision support load between modules ndash move the detail out of the General Ledger ndash 5 to 10 Asset Categories People Categories Inventory Categories etc

104

Summing up

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Some items require a very small investment ndash an ART and a science

5 A significant opportunity to get more out of your current systems

Better DECISIONS

105

What is your single most important insight from this presentation

What is the single most practical action that you can take tomorrow to apply strategic (right thing essence thinking more effectively

JamesJamesARobertsoncom

Please write down

your thoughts

NOW

If you do not act within 48 hours you probably never will (Bill Gates)

Act TODAY

106

Assisting clients to thrive through the effective application of IT and ERP

QuestionsWe will email you my book and hand-outs of slides

Dr James Robertson PrEng ndash The ERP Doctor -- Mobile +44 (0) 77 6862 2875 +27 (0)83 251 6644wwwJames-A-Robertson-and-Associatescom

JamesJamesARobertsoncom

LinkedIn httpukLinkedIncominDrJamesARobertsonERPDoctor

JARampA are available to assist in applying these principles

  • Slide 1
  • Slide 2
  • Slide 3
  • A word of caution
  • Slide 5
  • This is NOT in a Text Book
  • Pulse measurement
  • Motivating quotes
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • The fundamental requirements for an ERP
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • A classic practical example NO Executive involvement
  • Top down (CEO led) versus bottom up design
  • Slide 25
  • Three alternative ERP value scenarios Unlocking the TRUE potent
  • Slide 27
  • What is strategy An executive responsibility
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
  • Slide 47
  • Slide 48
  • Slide 49
  • What is an ERP IBIS A filing cabinet
  • IBIS ndash what every company REALLY has
  • Slide 52
  • Case Study Strategic Engineered Precision Configuration WITH C
  • Slide 54
  • Slide 55
  • Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)
  • Define Strategic Engineered Precision Configuration
  • Slide 58
  • Slide 59
  • Slide 60
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Slide 66
  • Slide 67
  • Slide 68
  • Current Issues with the hellip Master
  • Current Issues with the hellip Master (2)
  • Current Issues with the hellip Master (3)
  • Slide 72
  • Slide 73
  • Slide 74
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Slide 83
  • Slide 84
  • Slide 85
  • Slide 86
  • Slide 87
  • Slide 88
  • Slide 89
  • Slide 90
  • Slide 91
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  • Slide 93
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  • Slide 95
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  • Slide 97
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  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
Page 23: IBIS – The Strategic View of Business Information -- by Dr James A Robertson PrEng

A classic practical exampleNO Executive involvement

bull CEO of very big listed corporation in Johannesburg

bull With very big installation

bull Of very big brand ERP

bull Used in advertising

bull ldquoAt the executive level I would rate my systems at 110rdquo

bull ldquoAt the operational level I would rate my systems at 710rdquo

23

110

710BUT even that is being done

with smoke and mirrors

Top down (CEO led)versus bottom up design

24

Top Down ndash Strategy Focused

Bottom Up ndash Process Focused

25

There IS great opportunityERP can and should add value

26

Three alternative ERP value scenarios Unlocking the TRUE potential of ERP IBIS 100 1000 x the norm

1000

1 Current industry norm for process

based ldquoBest Practicerdquo

0

10X 001

100

0

2 Strategic precision

configuration with CEO Executive Custody

X 1

XXX 10

0

3 Strategic customizationWith CEO Custody

This is the ONLY valid scenario but it seldom

occurs

Relative strategic value measured in terms of business competitiveness growth and

profitability

27

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

28

What is strategyAn executive responsibility

Thrive

Strategy ndash Doing the right things

Tact

ics

ndash D

oin

g t

hin

gs

right

SurviveDie slowly

Die fast

Professor Malcolm McDonald

The time dependency of strategy

Professor Malcolm McDonald -- httpwwwmalcolm-mcdonaldcom

The time dependency of strategy

Professor Malcolm McDonald -- httpwwwmalcolm-mcdonaldcom

The time dependency of strategy

Professor Malcolm McDonald

The time dependency of strategyfrom good to GREAT

Analysis of the strategic environmentThe CEO owns this view

34

What IS Strategy

The Essence of WHY the Organization exists and HOW it THRIVES

1 Virtually NEVER changes

2 Intuited

3 Discovered NOT invented

35

Determining the ESSENCE of the business and how it thrives

1 Experienced strategic facilitator

2 Interview each executive one on one starting with the CEO

3 ldquoPlease will you tell me the essence of your business and how it thrives ndash what differentiates you from your competitionrdquo

4 Listen carefully

5 Take lots of notes

6 After completing the interviews synthesize ALL the views to arrive at a SINGLE SENTENCE amplified as necessary with further detail

7 If an executive differs with the CEO then unless the CEO has just arrived the CEOrsquos view must prevail particularly if the CEO is the founder or has been there for many years

8 New executives can be FAR off the mark

36

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

37

There IS great opportunityERP can and should add value

38

Key principles of executive level strategic decision making

1 85 of the basis of executive decision making is soft and tacit information

2 Skim ndash headlines

3 Maximum focus at the start of a report ndash the first page

4 8020 ndash Pareto ndash the Critical Key issues

5 Fast

6 Decisive

7 Right more than wrong

8 High value

9 Intuitive

Critical principle ndash constraint and opportunity -- cognitive span

Drill downA function of the content

41

Personnel Strategically Aligned Key Performance Indicators (KPIrsquos)

Tell me how you want me to behave and I will tell you HOW to measure me

Tell me how you are going to measure me and I will tell you how I am going to behave

Turn it around

Some key considerations with regard to decision making

43

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

Pulse Measurement

1 Concise diagnostic intervention ndash 1 to 10 days

2 Starts with executive interviews ndash understand the Essence of the Business and how it Thrives and Critical Concerns

3 Drill down to systems

4 +- 7 bullet point findings weighted

5 +- 7 recommended actions weighted

6 Findings frequently so obvious and so practical client can continue unaided

7 Strategic advisory and or project leadership to implement recommendations

Analysis of consolidated findings

httpswwwdropboxcomshvfkrz5p5yliwwaryV7SrD6kSh

46

30

1916

14

126 3

1 Mythology hype amp tradition -- 30

2 Lack of executive custody inap-propriate governance and policies -- 19

3 Lack of strategic architecture alignment etc -- 16

4 Lack of data engineering and poor configuration -- 14

5 Soft issues and change impacts -- 12

6 Lack of an engineering approach lack of precision etc -- 6

7 Technology issues -- 3

Factors causing ERP failure

47

22

20

19

17

14

6 2

1Executive custody strategic solution architect accountability -- 22

2 Effective change facilitation -- 20

3 Strategic architecture alignment etc -- 19

4 Data engineering and configuration -- 17

5 Engineering approach design against failure precision etc -- 14

6 Business integration training processes CBT --6

7 Technology -- 2

Factors for ERP reimplementation success

The value of technology is determined by the person using the technology

49

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

bull ldquoEnterprise Resource Planningrdquo = ERP Systemsbull or bull Integrated Business Information Systemsrdquo = IBIS

bull = ALL the information ldquorepositoriesrdquobull = databasesbull = tablesbull = listsbull = filing drawers folders

bull real world items that require description and managementbull

bull + the numerical computations workflow and other activities that are executed with the numbers (and text) stored in these repositories

bull ALL of which can be done by human beings -- including making a messbull

What is an ERP IBISA filing cabinet

51

IBIS ndash what every company REALLY has

Etc etc etc

Custom-ization

In-house custom development

Industry specific package

Brandname ERP = FRED

Spreadsheets

Data warehouse and BI

52

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

53

bull Stalled ERP implementation

bull CEO bought into ldquoERP as a strategic resourcerdquo based on my approach

bull Highly structured strategic Product Class taxonomy

bull Clever software to add products and maintain high quality master data

bull Projects module

bull Brand Management expense taxonomy

bull Clever software to create a project for every brand line with these expense heads

bull Direct integration with General Ledger

bull Comprehensive Brand Project Management and reporting to Principals in Europe

bull New account increased turnover significantly because could do something competitors could NOT do

Dramatic improvements in competitiveness growth and profitability are the ONLY valid arbiters of the success of an ERP implementation or a strategic plan

Case Study Strategic Engineered Precision Configuration WITH Clever Customization to support the ESSENCE

Data engineering

Data engineering principlesCase study

1 ERP Dramatic increase in management information

2 Reduction in head count

3 Dramatic reduction in audit time and cost

4 Unqualified balance sheet first time in 15 years

5 Presented with the client at a public conference

1 Strategic ndash Essence of the Business and how it thrives

2 Engineered ndash rigorous systematic comprehensively tried and tested methods standard conventions expert practitioners etc

3 Precision ndash exact carefully design meticulously fashioned

4 Taxonomies ndash hierarchical information classifications ordering and organizing business information

5 Coupled to precision code schemes which adhere to a number of very specific coding rules and conventions

6 A total solution

Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)

57

Define Strategic Engineered Precision Configuration

bull Configuring the ERP so that it PRECISELY models the real worldbull The goal is that any executive manager supervisor or operator

can look at the configuration and say ldquoYES this IS my businessrdquobull Founded on master data taxonomies ndash structured semantic

contentbull Coupled to custom business specific attributesbull Supplemented by highly structured record level configurationbull Supporting small pieces of clever custom development that add

huge value and create huge strategic and operational opportunities

An ERP is a huge precision data processing factory

Feed it precision data

58

Conventional taxonomy example

ANIMALSELEPHANTSRHINOCEROSDOGSCATS

LIONSLEOPARDSDOMESTIC CATS

Persian CatsDomestic Short Hair Catsetc

59

Taxonomy defined

1 Logical word (semantic structure)

2 Precision vocabulary of preferred terms

3 Conveys understanding between humans with relevant knowledge and experience

4 Once linked to a precision code scheme the most important communication mechanism between computers and people

5 An art and a science

6 Once it is right it is OBVIOUS

Taxonomy example

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

61

Taxonomy relevance

1 Essential to effective operational and strategic use of business software

2 Nearly ALL validation lists (drop down lists) chart of accounts etc

3 Large body of expertise ndash Botany Zoology military filing Library Science Information Management etc

4 Unknown to many (most) IT professionals and business people

62

A computer isAn adding machine calculator

011+1=101+1+1=111+1+1+1=100

Called a ldquobitrdquo

8 bits make a byte

2 bytes make an ASCII character

A= ldquo41rdquo hex

0 1

63

Coding taxonomies

1 Computers only understand binary

2 The code is a unique binary pattern that corresponds to the structured language taxonomy

3 The only way the computer will appear to be intelligent

4 Results in ldquointelligent datardquo

5 Standard conventions1 Indents and trailing periods

2 Capitalization

3 Other standards and conventions

64

Taxonomy examples

1 Some practical examples of how code schemes should look

2 Various small validation lists ndash some custom some standard

3 Various custom product attributes

4 Product classification ndash custom field

5 Machine vehicle operating costs and spares

6 Consolidation Charts of Accounts medium and large organizations

65

Example of custom data entry screenWith custom taxonomies

Custom code maintenance development for client specific taxonomy

Matching codes in unrelated module provide logical integration

Getting the software to do what it supposedly cannot do

Example of exceptionally BAD practice

500528 Waste Material Consumed500530 Loss from valuation of external materials500540 Loss from valuation of own materials500550 Losses - inventory variance -consignment

sale500560 Safety Clothing500565 Safety Equipment500570 Sand amp Stone500575 Scraper Rope500580 Scrapers500585 Services500590 Signs500595 Skips amp Cages500600 Finished Goods Inventory Offset500605 Smelting amp Refining500610 Production Order Settlement - Variance500615 Steel Other500620 Steel Sections500625 Steel Sheets amp Plates

Huge impact on integration reporting etc

Current Issues with the hellip Master

bull Unstructured

bull Lack of robust disciplined code management

bull Different blocks of codes for different divisions

bull Same item in more than one place

bull Different categories should be in distinctly separate logical blocks

Current Issues with the hellip Master

bull Equivalent descriptions different codes

bull Warehouse codes embedded in item codes

bull As many as twenty occurrences of the same physical

bull Makes operation and reporting inaccurate and difficult

NQR500 TRUCKISUZUNQR500OR HHOSES EXT OUTSIDE REPAIRS HYD HOSES EXTOR HHOSES INT OUTSIDE REPAIRS HYD HOSES INTOR WINDOWS EXT OUTSIDE REPAIRS - WINDOWS EXTOR WINDOWS INT OUTSIDE REPAIRS - WINDOWS INTOREP HYD HOSES OUTSIDE REPAIRS - HYD HOSESOREP WINDOWS OUTSIDE REPAIRS - WINDOWSOIL MAROPA 320 MAROPA 320 OILOIL01 AUTO TRANS FLUID (ATF)DBOIL01-R0303 AUTO TRANS FLUID (ATF)DBOIL01-R0304 AUTO TRANS FLUID (ATF)DBOIL01-R0305 AUTO TRANS FLUID (ATF)DBOIL01-R0306 AUTO TRANS FLUID (ATF)DBOIL01-R0307 AUTO TRANS FLUID (ATF)DB

ITEM CODE DESCRIPTION ITEM CODE DESCRIPTION100004200002 TYRE LOCK RING SFETY 25 175R25 XGC E3 TYRE MICHELIN 175R25 XGC E3100004203007 TYRE MC1800R25XHAD 2 19575R16C TYRE MICHELIN 19575R16C100004203008 TYRE MC175R25XMD2 2 225R25 YO TYRE TYRE 100004203018 TYRE BS265R25VLTSE4 235X25 FS TYRE 100004203019 TYRE BS205R25VLTSE4 255R25 FS TYRE 100004203020 TYRE BS1200R24M840 265R25 FS TYRE 100004203026 TYRE FS195R14 CV2000 265R25 GY TYRE 100004203030 TYRE NOK205R25 L3 LODER GRIP BS265R25VLTSE4 TYRE BRIDGESTONE BS265R25VLTS100004203032 TYRE TOY265-25G25L520PR MC205R25XADN1 TYRE MICHELIN MC205R25XADN1100004203036 TYRE TOY205R25E3 MC235R25XADN1 TYRE MICHELIN MC235R25XADN1100004203055 TYRE MC1200R24XZY MC235R25XMD22 TYRE MICHELIN MC235R25XMD22100004203062 TYRE BS265-25L5 MC265R25XADN1 TYRE MICHELIN MC265R25XADN1100004203063 TYRE DUN265-25L5 MC265R25XMD22 TYRE MICHELIN MC265R25XMD22100004203065 TYRE MC1800R25XKD S1800R25 TYRE 100004203067 TYRE GENERAL 265-25L5 40PLY S225R25 YO TY TYRE 100004203074 TYRE BS295R25VLTSZ S235X25 FS TYRE 100004203077 TYRE PRIMEX 235-25L5 SLICK S255R25 FS TYRE 103194203001 TYRE BF GOOD RICH 40070R20 S265R25 BS TYRE BRIDGESTONE 265R25 VLT801070704049 TYRE O-RING 325T S265R25 FS TYRE 801070704051 TYRE VALVE S265R25 GY TYRE 801070704052 TYRE VALVE CORE SRI0008 TYRE MICHELIN 295R25 XADN801070704053 TYRE HANLING FEE SERVICE FEE TYRE SERVICE FEE1200R24 XZY E2 TYRE MICHELIN 1200R24 XZY E2 SPUD TYRE SPUD

Current Issues with the hellip Master Multiple occurrences of the same

physical entity with different codes

Very different codes for broadly identical physical entities ndash tyres ndash locate in entirely different locations in the table

Precision ordered dataVersus hellip

73

Value versus precisionA critical consideration

Practical fundamental strategic taxonomy precision

Busi

ness

valu

e d

eliv

ere

d

100

100

The goal

Just about every implementation I have ever seen

Financial cubeEssence of integrationWell over 1000 hours RampD

Location

Fun

ctio

n

Accounts

Accounts -- fi

nancial

Assets

Prod

ucts

Peop

le

Pro

ject

s

etc

Cubic business modelA logical taxonomic construct

Every organization has a location logical dimension ndash where we do what we do

and a functional logical dimension ndash what we do

These can be plotted on a matrix of function versus location

This is fundamental to the design of a chart of accounts and all other logical components that define the business

There are multiple further dimensions including income expenditure personnel machines products etc

Each of these should be described by a fundamental precision strategic taxonomy

This model in the general ledger provides a critical elment of integration

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

1 Broad concept been known to me for over twenty years

2 I have done some elements semi-manually

3 For years I thought everyone could understand this and do it

4 Never seen anything like it

5 Extremely powerful tool

The true value

1 Exceptionally high quality financial data

2 Extremely easy to access and analyze

3 Facilitate greatly improved high value executive level strategic decision making ndash the decisions to thrive

4 Properly used WILL lead to greatly improved competitiveness and profitability

5 This will enhance profitable growth

6 Every organization needs this

7 The current ERP market is estimated at US$56 billion

8 We can easily capture at least 1 of this over the next ten years ndash this is THE way of the future

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

1 Taxonomy approach immediately engages with executives to specify high level configuration focused on the essence of the business ndash focus on better decision making NOT process ndash strategic executive level facilitation ndash excellent executive engagement and custody

2 Fundamental focus on better strategic (thrive) decisions at executive and operational level ndash put the essence (strategy) of the business in the face of staff at all levels constantly

3 Design geared to answering the questions you have not yet thought to ask ndash no need for lengthy business requirements workshops

4 Orders of magnitude improvement in system strategic support value delivery ndash basis for enabling executives and managers to make much better decisions IF they do the work to interpret and act on the information

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

5 Move away from expensive resources constantly maintaining simple reports to developing sophisticated models that support high value understanding analysis and decision making

6 Major improvements in quality of master data and ease of master data maintenance

7 Systems easier and more efficient to use at a transaction level frequently results in productivity gains and head count reductions reduction in audit fees etc

8 Do things the software vendor does not think are possible and that may create substantial strategic value opportunities

9 Establish a culture of data precision in fact a whole culture relating to the way you run your systems

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

1 Strategic (thrive) decision support ndash psychology of decision making ndash strategic elements at top of list comply with cognitive span equals seven plus or minus two items at any level of hierarchy

2 Every validation list custom validation lists fully describe entities the way the business and executives think about them

3 Fundamental first principles strategic design with finely granular highly structured hierarchically presented content

4 Ease of reading and navigation ndash trailing periods indents capitalization precision language ndash semantic structure ndash JARampA originated standards and conventions

5 Ease of reporting ndash range coding ndash ease of report maintenance ndash context for precision configuration ndash ease and quality of master data maintenance

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

6 Creative strategic use of unrelated modules to work together and limited scope creative strategic custom development ndash the impossible achieved affordably

7 Cubic business model ndash a powerful logical ldquoactivity basedrdquo management model in the General Ledger ndash powerful strategic decision support benefits with major positive governance impacts and reduced audit fees ndash JARampA have custom developed software to assist with this

8 Lower long term system operating costs coupled with ORDERS OF MAGNITUDE IMPROVEMENT in effectiveness efficiency and decision support ndash better thrive (profitable growth decisions) ndash where the REAL value lies ndash answer the questions we have not yet thought of

85

e

Summing up ndash the JARampA Approach to Creating Competitive Advantage

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Requires a significant investment

5 An ART and a science

6 Vital to unlocking the true value of any Business Information System Investment

7 An opportunity for dramatic gearing of any investment

Better DECISIONS

87

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

7 Ten things to enhance your current systems

88

What can be done

1 Buy a new ERP ndash expensive high risk

2 Re-implement your current ERP ndash not quite as expensive

3 Comprehensive Data Warehouse with Precision Taxonomies ndash not nearly as expensive or high risk but still costly

4 Anything else -- SMALL changes

What is an ERPREALLY

A huge precision data processing factory that SHOULD be fed precision data in order to produce precision

results (the factory CAN be OLD)

What is an ERPRefurbish

vs Deleting a building

>
>

1 Software settings

2 Cubic Business Modeltrade in the General Ledger

3 Asset classification

4 Product Material Item classification catalogue

5 Classification of Personnel

6 Other specific classifications

7 Unique attributes on Products and other classification master data

8 General record level attribute settings

9 Other configuration settings

Components of Precision Configuration

93

How is value created

Value is created by business actions that deliver on the essence of why the organization exists and how it thrives

Value manifests through increased profitability growth acquisitions job satisfaction fulfilment of the strategic vision

The consequence of intuitive intelligent informed leadership business decisions ndash thrive decisions

Such decisions are facilitated accelerated and enhanced through access to more intelligent meaningful and relevant information

Answers to the questions I have not yet thought to ask

Such ldquointelligent informationrdquo is assembled as a consequence of high level strategic and executive level input into the design of the data CONTENT ndash taxonomies designed to catalogue every conceivably relevant classification ahead of time

High value intelligent c

ontent desig

n

94

Some SMALL things YOU can doTo make your ERP work better for you TOMORROW

1 Repopulate key standard attribute tables

2 Create new custom attribute tables

95

Repopulate key standard attribute tables

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

Drastically im

prove the content o

f some

key tables s

uch as Credit N

ote Reasons

Product Ite

m Class etc

96

Develop lists

1 One to ten people in a room with a projector

2 Brainstorm all possible content for the list ndash capture on screen

3 Each summarize to between five and ten headings

4 Type all the lists in

5 Combine them into between five and ten groups

6 Give each group a heading

7 Lift out sub-categories

8 Code ndash remember indents trailing periods capitalization

9 Check impacts

10Implement

97

Develop lists 2

1 Quality of list is dependent on quality of input

2 Want lists to be complete comprehensive and well designed

3 Design compromises will be with you for ever

4 Document

5 Train

6 Utilize

98

Develop lists 3

1 Develop Hierarchy

a) Hierarchy of descriptions ndash indent each level by one character position

b) HEADINGS IN CAPITAL LETTERS

c) Posting level items in Proper Case

d) Abbreviate as necessary

2 Code

a) Mirror indents with trailing periods

b) Gap code

c) Mnemonic Alpha preferred else Alpha Numeric else Numeric

d) 1 to 4 character segments separated by ldquo-rdquo

99

Create new custom attribute tables

Add user defined attri

bute fields anywhere

where they m

ake sense ndash P

roducts

Debtors (Custo

mers) e

tc

100

Develop attributes

1 One to ten people in a room with a projector

2 Brainstorm all possible attributes for management information

3 If in doubt add

4 Structure and Code as before

5 Capture sheets

6 Train staff to classify and add

7 Reports

8 Identify clever functionality that can work with attributes add where cost effective

9 Harvest information

101

Unlocking the full potential

1 Progressively improve classifications and add attributes

2 Progressively develop reports analysis and custom functionality

3 Advance to more complex and inter-related lists

a) Product Item Material Class Group is the largest list that you might apply this approach to

b) Major Master Lists like Chart of Accounts and Product Catalogue Master might be done in increments ONCE you have experience with this approach

c) Other Master Lists like Debtors and Creditors Masters could be restructured in time

4 Eventually you might find you have effectively re-implemented

102

10 things to look out for

1 Ambiguous names incorrect postings ndash ANSWER ndash change the name so that it is unambiguous ndash eg Factory -- Operating Cost and Factory ndash Asset

2 Jumbled accounts and other lists ndash ANSWER ndashnew sub-structure

3 Large number of dissimilar transactions in one account having to unscramble in Excel ndash ANSWER ndash create a block of well thought out accounts to replace the single account

4 Overlapping or duplicate entries ndash eg same Tyres in different places ndash ANSWER ndash close duplicates only one set of entries ndash may close both and open a new set of well-structured entries

5 Answers to ldquocommon senserdquo questions take ages to obtain ndash lots of analysis in Excel or custom software that keeps changing ndash check if all the common sense attributes are on the master record and add as necessary ndash as many as possible ndash once you start adding do the lot

103

10 things to look out for

6 Evaluate all manual spreadsheet and custom applications and determine where these are a response to inexact or sloppy configuration and progressively adjust or eliminate

7 Develop a comprehensive awareness of the need for accurate data train personnel in terms of neatness accuracy spelling capitalization accuracy of allocation etc

8 Develop soft-issue metrics ndash customer satisfaction employee satisfaction etc

9 Harmonize critical elements of information classification ndash Accounts Assets People Products ndash across all modules and all systems ndash develop an integrated environment especially between the ERP and the Operational Systems

10Balance the decision support load between modules ndash move the detail out of the General Ledger ndash 5 to 10 Asset Categories People Categories Inventory Categories etc

104

Summing up

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Some items require a very small investment ndash an ART and a science

5 A significant opportunity to get more out of your current systems

Better DECISIONS

105

What is your single most important insight from this presentation

What is the single most practical action that you can take tomorrow to apply strategic (right thing essence thinking more effectively

JamesJamesARobertsoncom

Please write down

your thoughts

NOW

If you do not act within 48 hours you probably never will (Bill Gates)

Act TODAY

106

Assisting clients to thrive through the effective application of IT and ERP

QuestionsWe will email you my book and hand-outs of slides

Dr James Robertson PrEng ndash The ERP Doctor -- Mobile +44 (0) 77 6862 2875 +27 (0)83 251 6644wwwJames-A-Robertson-and-Associatescom

JamesJamesARobertsoncom

LinkedIn httpukLinkedIncominDrJamesARobertsonERPDoctor

JARampA are available to assist in applying these principles

  • Slide 1
  • Slide 2
  • Slide 3
  • A word of caution
  • Slide 5
  • This is NOT in a Text Book
  • Pulse measurement
  • Motivating quotes
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • The fundamental requirements for an ERP
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • A classic practical example NO Executive involvement
  • Top down (CEO led) versus bottom up design
  • Slide 25
  • Three alternative ERP value scenarios Unlocking the TRUE potent
  • Slide 27
  • What is strategy An executive responsibility
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
  • Slide 47
  • Slide 48
  • Slide 49
  • What is an ERP IBIS A filing cabinet
  • IBIS ndash what every company REALLY has
  • Slide 52
  • Case Study Strategic Engineered Precision Configuration WITH C
  • Slide 54
  • Slide 55
  • Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)
  • Define Strategic Engineered Precision Configuration
  • Slide 58
  • Slide 59
  • Slide 60
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Slide 66
  • Slide 67
  • Slide 68
  • Current Issues with the hellip Master
  • Current Issues with the hellip Master (2)
  • Current Issues with the hellip Master (3)
  • Slide 72
  • Slide 73
  • Slide 74
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Slide 83
  • Slide 84
  • Slide 85
  • Slide 86
  • Slide 87
  • Slide 88
  • Slide 89
  • Slide 90
  • Slide 91
  • Slide 92
  • Slide 93
  • Slide 94
  • Slide 95
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  • Slide 97
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  • Slide 101
  • Slide 102
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
Page 24: IBIS – The Strategic View of Business Information -- by Dr James A Robertson PrEng

Top down (CEO led)versus bottom up design

24

Top Down ndash Strategy Focused

Bottom Up ndash Process Focused

25

There IS great opportunityERP can and should add value

26

Three alternative ERP value scenarios Unlocking the TRUE potential of ERP IBIS 100 1000 x the norm

1000

1 Current industry norm for process

based ldquoBest Practicerdquo

0

10X 001

100

0

2 Strategic precision

configuration with CEO Executive Custody

X 1

XXX 10

0

3 Strategic customizationWith CEO Custody

This is the ONLY valid scenario but it seldom

occurs

Relative strategic value measured in terms of business competitiveness growth and

profitability

27

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

28

What is strategyAn executive responsibility

Thrive

Strategy ndash Doing the right things

Tact

ics

ndash D

oin

g t

hin

gs

right

SurviveDie slowly

Die fast

Professor Malcolm McDonald

The time dependency of strategy

Professor Malcolm McDonald -- httpwwwmalcolm-mcdonaldcom

The time dependency of strategy

Professor Malcolm McDonald -- httpwwwmalcolm-mcdonaldcom

The time dependency of strategy

Professor Malcolm McDonald

The time dependency of strategyfrom good to GREAT

Analysis of the strategic environmentThe CEO owns this view

34

What IS Strategy

The Essence of WHY the Organization exists and HOW it THRIVES

1 Virtually NEVER changes

2 Intuited

3 Discovered NOT invented

35

Determining the ESSENCE of the business and how it thrives

1 Experienced strategic facilitator

2 Interview each executive one on one starting with the CEO

3 ldquoPlease will you tell me the essence of your business and how it thrives ndash what differentiates you from your competitionrdquo

4 Listen carefully

5 Take lots of notes

6 After completing the interviews synthesize ALL the views to arrive at a SINGLE SENTENCE amplified as necessary with further detail

7 If an executive differs with the CEO then unless the CEO has just arrived the CEOrsquos view must prevail particularly if the CEO is the founder or has been there for many years

8 New executives can be FAR off the mark

36

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

37

There IS great opportunityERP can and should add value

38

Key principles of executive level strategic decision making

1 85 of the basis of executive decision making is soft and tacit information

2 Skim ndash headlines

3 Maximum focus at the start of a report ndash the first page

4 8020 ndash Pareto ndash the Critical Key issues

5 Fast

6 Decisive

7 Right more than wrong

8 High value

9 Intuitive

Critical principle ndash constraint and opportunity -- cognitive span

Drill downA function of the content

41

Personnel Strategically Aligned Key Performance Indicators (KPIrsquos)

Tell me how you want me to behave and I will tell you HOW to measure me

Tell me how you are going to measure me and I will tell you how I am going to behave

Turn it around

Some key considerations with regard to decision making

43

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

Pulse Measurement

1 Concise diagnostic intervention ndash 1 to 10 days

2 Starts with executive interviews ndash understand the Essence of the Business and how it Thrives and Critical Concerns

3 Drill down to systems

4 +- 7 bullet point findings weighted

5 +- 7 recommended actions weighted

6 Findings frequently so obvious and so practical client can continue unaided

7 Strategic advisory and or project leadership to implement recommendations

Analysis of consolidated findings

httpswwwdropboxcomshvfkrz5p5yliwwaryV7SrD6kSh

46

30

1916

14

126 3

1 Mythology hype amp tradition -- 30

2 Lack of executive custody inap-propriate governance and policies -- 19

3 Lack of strategic architecture alignment etc -- 16

4 Lack of data engineering and poor configuration -- 14

5 Soft issues and change impacts -- 12

6 Lack of an engineering approach lack of precision etc -- 6

7 Technology issues -- 3

Factors causing ERP failure

47

22

20

19

17

14

6 2

1Executive custody strategic solution architect accountability -- 22

2 Effective change facilitation -- 20

3 Strategic architecture alignment etc -- 19

4 Data engineering and configuration -- 17

5 Engineering approach design against failure precision etc -- 14

6 Business integration training processes CBT --6

7 Technology -- 2

Factors for ERP reimplementation success

The value of technology is determined by the person using the technology

49

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

bull ldquoEnterprise Resource Planningrdquo = ERP Systemsbull or bull Integrated Business Information Systemsrdquo = IBIS

bull = ALL the information ldquorepositoriesrdquobull = databasesbull = tablesbull = listsbull = filing drawers folders

bull real world items that require description and managementbull

bull + the numerical computations workflow and other activities that are executed with the numbers (and text) stored in these repositories

bull ALL of which can be done by human beings -- including making a messbull

What is an ERP IBISA filing cabinet

51

IBIS ndash what every company REALLY has

Etc etc etc

Custom-ization

In-house custom development

Industry specific package

Brandname ERP = FRED

Spreadsheets

Data warehouse and BI

52

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

53

bull Stalled ERP implementation

bull CEO bought into ldquoERP as a strategic resourcerdquo based on my approach

bull Highly structured strategic Product Class taxonomy

bull Clever software to add products and maintain high quality master data

bull Projects module

bull Brand Management expense taxonomy

bull Clever software to create a project for every brand line with these expense heads

bull Direct integration with General Ledger

bull Comprehensive Brand Project Management and reporting to Principals in Europe

bull New account increased turnover significantly because could do something competitors could NOT do

Dramatic improvements in competitiveness growth and profitability are the ONLY valid arbiters of the success of an ERP implementation or a strategic plan

Case Study Strategic Engineered Precision Configuration WITH Clever Customization to support the ESSENCE

Data engineering

Data engineering principlesCase study

1 ERP Dramatic increase in management information

2 Reduction in head count

3 Dramatic reduction in audit time and cost

4 Unqualified balance sheet first time in 15 years

5 Presented with the client at a public conference

1 Strategic ndash Essence of the Business and how it thrives

2 Engineered ndash rigorous systematic comprehensively tried and tested methods standard conventions expert practitioners etc

3 Precision ndash exact carefully design meticulously fashioned

4 Taxonomies ndash hierarchical information classifications ordering and organizing business information

5 Coupled to precision code schemes which adhere to a number of very specific coding rules and conventions

6 A total solution

Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)

57

Define Strategic Engineered Precision Configuration

bull Configuring the ERP so that it PRECISELY models the real worldbull The goal is that any executive manager supervisor or operator

can look at the configuration and say ldquoYES this IS my businessrdquobull Founded on master data taxonomies ndash structured semantic

contentbull Coupled to custom business specific attributesbull Supplemented by highly structured record level configurationbull Supporting small pieces of clever custom development that add

huge value and create huge strategic and operational opportunities

An ERP is a huge precision data processing factory

Feed it precision data

58

Conventional taxonomy example

ANIMALSELEPHANTSRHINOCEROSDOGSCATS

LIONSLEOPARDSDOMESTIC CATS

Persian CatsDomestic Short Hair Catsetc

59

Taxonomy defined

1 Logical word (semantic structure)

2 Precision vocabulary of preferred terms

3 Conveys understanding between humans with relevant knowledge and experience

4 Once linked to a precision code scheme the most important communication mechanism between computers and people

5 An art and a science

6 Once it is right it is OBVIOUS

Taxonomy example

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

61

Taxonomy relevance

1 Essential to effective operational and strategic use of business software

2 Nearly ALL validation lists (drop down lists) chart of accounts etc

3 Large body of expertise ndash Botany Zoology military filing Library Science Information Management etc

4 Unknown to many (most) IT professionals and business people

62

A computer isAn adding machine calculator

011+1=101+1+1=111+1+1+1=100

Called a ldquobitrdquo

8 bits make a byte

2 bytes make an ASCII character

A= ldquo41rdquo hex

0 1

63

Coding taxonomies

1 Computers only understand binary

2 The code is a unique binary pattern that corresponds to the structured language taxonomy

3 The only way the computer will appear to be intelligent

4 Results in ldquointelligent datardquo

5 Standard conventions1 Indents and trailing periods

2 Capitalization

3 Other standards and conventions

64

Taxonomy examples

1 Some practical examples of how code schemes should look

2 Various small validation lists ndash some custom some standard

3 Various custom product attributes

4 Product classification ndash custom field

5 Machine vehicle operating costs and spares

6 Consolidation Charts of Accounts medium and large organizations

65

Example of custom data entry screenWith custom taxonomies

Custom code maintenance development for client specific taxonomy

Matching codes in unrelated module provide logical integration

Getting the software to do what it supposedly cannot do

Example of exceptionally BAD practice

500528 Waste Material Consumed500530 Loss from valuation of external materials500540 Loss from valuation of own materials500550 Losses - inventory variance -consignment

sale500560 Safety Clothing500565 Safety Equipment500570 Sand amp Stone500575 Scraper Rope500580 Scrapers500585 Services500590 Signs500595 Skips amp Cages500600 Finished Goods Inventory Offset500605 Smelting amp Refining500610 Production Order Settlement - Variance500615 Steel Other500620 Steel Sections500625 Steel Sheets amp Plates

Huge impact on integration reporting etc

Current Issues with the hellip Master

bull Unstructured

bull Lack of robust disciplined code management

bull Different blocks of codes for different divisions

bull Same item in more than one place

bull Different categories should be in distinctly separate logical blocks

Current Issues with the hellip Master

bull Equivalent descriptions different codes

bull Warehouse codes embedded in item codes

bull As many as twenty occurrences of the same physical

bull Makes operation and reporting inaccurate and difficult

NQR500 TRUCKISUZUNQR500OR HHOSES EXT OUTSIDE REPAIRS HYD HOSES EXTOR HHOSES INT OUTSIDE REPAIRS HYD HOSES INTOR WINDOWS EXT OUTSIDE REPAIRS - WINDOWS EXTOR WINDOWS INT OUTSIDE REPAIRS - WINDOWS INTOREP HYD HOSES OUTSIDE REPAIRS - HYD HOSESOREP WINDOWS OUTSIDE REPAIRS - WINDOWSOIL MAROPA 320 MAROPA 320 OILOIL01 AUTO TRANS FLUID (ATF)DBOIL01-R0303 AUTO TRANS FLUID (ATF)DBOIL01-R0304 AUTO TRANS FLUID (ATF)DBOIL01-R0305 AUTO TRANS FLUID (ATF)DBOIL01-R0306 AUTO TRANS FLUID (ATF)DBOIL01-R0307 AUTO TRANS FLUID (ATF)DB

ITEM CODE DESCRIPTION ITEM CODE DESCRIPTION100004200002 TYRE LOCK RING SFETY 25 175R25 XGC E3 TYRE MICHELIN 175R25 XGC E3100004203007 TYRE MC1800R25XHAD 2 19575R16C TYRE MICHELIN 19575R16C100004203008 TYRE MC175R25XMD2 2 225R25 YO TYRE TYRE 100004203018 TYRE BS265R25VLTSE4 235X25 FS TYRE 100004203019 TYRE BS205R25VLTSE4 255R25 FS TYRE 100004203020 TYRE BS1200R24M840 265R25 FS TYRE 100004203026 TYRE FS195R14 CV2000 265R25 GY TYRE 100004203030 TYRE NOK205R25 L3 LODER GRIP BS265R25VLTSE4 TYRE BRIDGESTONE BS265R25VLTS100004203032 TYRE TOY265-25G25L520PR MC205R25XADN1 TYRE MICHELIN MC205R25XADN1100004203036 TYRE TOY205R25E3 MC235R25XADN1 TYRE MICHELIN MC235R25XADN1100004203055 TYRE MC1200R24XZY MC235R25XMD22 TYRE MICHELIN MC235R25XMD22100004203062 TYRE BS265-25L5 MC265R25XADN1 TYRE MICHELIN MC265R25XADN1100004203063 TYRE DUN265-25L5 MC265R25XMD22 TYRE MICHELIN MC265R25XMD22100004203065 TYRE MC1800R25XKD S1800R25 TYRE 100004203067 TYRE GENERAL 265-25L5 40PLY S225R25 YO TY TYRE 100004203074 TYRE BS295R25VLTSZ S235X25 FS TYRE 100004203077 TYRE PRIMEX 235-25L5 SLICK S255R25 FS TYRE 103194203001 TYRE BF GOOD RICH 40070R20 S265R25 BS TYRE BRIDGESTONE 265R25 VLT801070704049 TYRE O-RING 325T S265R25 FS TYRE 801070704051 TYRE VALVE S265R25 GY TYRE 801070704052 TYRE VALVE CORE SRI0008 TYRE MICHELIN 295R25 XADN801070704053 TYRE HANLING FEE SERVICE FEE TYRE SERVICE FEE1200R24 XZY E2 TYRE MICHELIN 1200R24 XZY E2 SPUD TYRE SPUD

Current Issues with the hellip Master Multiple occurrences of the same

physical entity with different codes

Very different codes for broadly identical physical entities ndash tyres ndash locate in entirely different locations in the table

Precision ordered dataVersus hellip

73

Value versus precisionA critical consideration

Practical fundamental strategic taxonomy precision

Busi

ness

valu

e d

eliv

ere

d

100

100

The goal

Just about every implementation I have ever seen

Financial cubeEssence of integrationWell over 1000 hours RampD

Location

Fun

ctio

n

Accounts

Accounts -- fi

nancial

Assets

Prod

ucts

Peop

le

Pro

ject

s

etc

Cubic business modelA logical taxonomic construct

Every organization has a location logical dimension ndash where we do what we do

and a functional logical dimension ndash what we do

These can be plotted on a matrix of function versus location

This is fundamental to the design of a chart of accounts and all other logical components that define the business

There are multiple further dimensions including income expenditure personnel machines products etc

Each of these should be described by a fundamental precision strategic taxonomy

This model in the general ledger provides a critical elment of integration

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

1 Broad concept been known to me for over twenty years

2 I have done some elements semi-manually

3 For years I thought everyone could understand this and do it

4 Never seen anything like it

5 Extremely powerful tool

The true value

1 Exceptionally high quality financial data

2 Extremely easy to access and analyze

3 Facilitate greatly improved high value executive level strategic decision making ndash the decisions to thrive

4 Properly used WILL lead to greatly improved competitiveness and profitability

5 This will enhance profitable growth

6 Every organization needs this

7 The current ERP market is estimated at US$56 billion

8 We can easily capture at least 1 of this over the next ten years ndash this is THE way of the future

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

1 Taxonomy approach immediately engages with executives to specify high level configuration focused on the essence of the business ndash focus on better decision making NOT process ndash strategic executive level facilitation ndash excellent executive engagement and custody

2 Fundamental focus on better strategic (thrive) decisions at executive and operational level ndash put the essence (strategy) of the business in the face of staff at all levels constantly

3 Design geared to answering the questions you have not yet thought to ask ndash no need for lengthy business requirements workshops

4 Orders of magnitude improvement in system strategic support value delivery ndash basis for enabling executives and managers to make much better decisions IF they do the work to interpret and act on the information

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

5 Move away from expensive resources constantly maintaining simple reports to developing sophisticated models that support high value understanding analysis and decision making

6 Major improvements in quality of master data and ease of master data maintenance

7 Systems easier and more efficient to use at a transaction level frequently results in productivity gains and head count reductions reduction in audit fees etc

8 Do things the software vendor does not think are possible and that may create substantial strategic value opportunities

9 Establish a culture of data precision in fact a whole culture relating to the way you run your systems

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

1 Strategic (thrive) decision support ndash psychology of decision making ndash strategic elements at top of list comply with cognitive span equals seven plus or minus two items at any level of hierarchy

2 Every validation list custom validation lists fully describe entities the way the business and executives think about them

3 Fundamental first principles strategic design with finely granular highly structured hierarchically presented content

4 Ease of reading and navigation ndash trailing periods indents capitalization precision language ndash semantic structure ndash JARampA originated standards and conventions

5 Ease of reporting ndash range coding ndash ease of report maintenance ndash context for precision configuration ndash ease and quality of master data maintenance

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

6 Creative strategic use of unrelated modules to work together and limited scope creative strategic custom development ndash the impossible achieved affordably

7 Cubic business model ndash a powerful logical ldquoactivity basedrdquo management model in the General Ledger ndash powerful strategic decision support benefits with major positive governance impacts and reduced audit fees ndash JARampA have custom developed software to assist with this

8 Lower long term system operating costs coupled with ORDERS OF MAGNITUDE IMPROVEMENT in effectiveness efficiency and decision support ndash better thrive (profitable growth decisions) ndash where the REAL value lies ndash answer the questions we have not yet thought of

85

e

Summing up ndash the JARampA Approach to Creating Competitive Advantage

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Requires a significant investment

5 An ART and a science

6 Vital to unlocking the true value of any Business Information System Investment

7 An opportunity for dramatic gearing of any investment

Better DECISIONS

87

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

7 Ten things to enhance your current systems

88

What can be done

1 Buy a new ERP ndash expensive high risk

2 Re-implement your current ERP ndash not quite as expensive

3 Comprehensive Data Warehouse with Precision Taxonomies ndash not nearly as expensive or high risk but still costly

4 Anything else -- SMALL changes

What is an ERPREALLY

A huge precision data processing factory that SHOULD be fed precision data in order to produce precision

results (the factory CAN be OLD)

What is an ERPRefurbish

vs Deleting a building

>
>

1 Software settings

2 Cubic Business Modeltrade in the General Ledger

3 Asset classification

4 Product Material Item classification catalogue

5 Classification of Personnel

6 Other specific classifications

7 Unique attributes on Products and other classification master data

8 General record level attribute settings

9 Other configuration settings

Components of Precision Configuration

93

How is value created

Value is created by business actions that deliver on the essence of why the organization exists and how it thrives

Value manifests through increased profitability growth acquisitions job satisfaction fulfilment of the strategic vision

The consequence of intuitive intelligent informed leadership business decisions ndash thrive decisions

Such decisions are facilitated accelerated and enhanced through access to more intelligent meaningful and relevant information

Answers to the questions I have not yet thought to ask

Such ldquointelligent informationrdquo is assembled as a consequence of high level strategic and executive level input into the design of the data CONTENT ndash taxonomies designed to catalogue every conceivably relevant classification ahead of time

High value intelligent c

ontent desig

n

94

Some SMALL things YOU can doTo make your ERP work better for you TOMORROW

1 Repopulate key standard attribute tables

2 Create new custom attribute tables

95

Repopulate key standard attribute tables

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

Drastically im

prove the content o

f some

key tables s

uch as Credit N

ote Reasons

Product Ite

m Class etc

96

Develop lists

1 One to ten people in a room with a projector

2 Brainstorm all possible content for the list ndash capture on screen

3 Each summarize to between five and ten headings

4 Type all the lists in

5 Combine them into between five and ten groups

6 Give each group a heading

7 Lift out sub-categories

8 Code ndash remember indents trailing periods capitalization

9 Check impacts

10Implement

97

Develop lists 2

1 Quality of list is dependent on quality of input

2 Want lists to be complete comprehensive and well designed

3 Design compromises will be with you for ever

4 Document

5 Train

6 Utilize

98

Develop lists 3

1 Develop Hierarchy

a) Hierarchy of descriptions ndash indent each level by one character position

b) HEADINGS IN CAPITAL LETTERS

c) Posting level items in Proper Case

d) Abbreviate as necessary

2 Code

a) Mirror indents with trailing periods

b) Gap code

c) Mnemonic Alpha preferred else Alpha Numeric else Numeric

d) 1 to 4 character segments separated by ldquo-rdquo

99

Create new custom attribute tables

Add user defined attri

bute fields anywhere

where they m

ake sense ndash P

roducts

Debtors (Custo

mers) e

tc

100

Develop attributes

1 One to ten people in a room with a projector

2 Brainstorm all possible attributes for management information

3 If in doubt add

4 Structure and Code as before

5 Capture sheets

6 Train staff to classify and add

7 Reports

8 Identify clever functionality that can work with attributes add where cost effective

9 Harvest information

101

Unlocking the full potential

1 Progressively improve classifications and add attributes

2 Progressively develop reports analysis and custom functionality

3 Advance to more complex and inter-related lists

a) Product Item Material Class Group is the largest list that you might apply this approach to

b) Major Master Lists like Chart of Accounts and Product Catalogue Master might be done in increments ONCE you have experience with this approach

c) Other Master Lists like Debtors and Creditors Masters could be restructured in time

4 Eventually you might find you have effectively re-implemented

102

10 things to look out for

1 Ambiguous names incorrect postings ndash ANSWER ndash change the name so that it is unambiguous ndash eg Factory -- Operating Cost and Factory ndash Asset

2 Jumbled accounts and other lists ndash ANSWER ndashnew sub-structure

3 Large number of dissimilar transactions in one account having to unscramble in Excel ndash ANSWER ndash create a block of well thought out accounts to replace the single account

4 Overlapping or duplicate entries ndash eg same Tyres in different places ndash ANSWER ndash close duplicates only one set of entries ndash may close both and open a new set of well-structured entries

5 Answers to ldquocommon senserdquo questions take ages to obtain ndash lots of analysis in Excel or custom software that keeps changing ndash check if all the common sense attributes are on the master record and add as necessary ndash as many as possible ndash once you start adding do the lot

103

10 things to look out for

6 Evaluate all manual spreadsheet and custom applications and determine where these are a response to inexact or sloppy configuration and progressively adjust or eliminate

7 Develop a comprehensive awareness of the need for accurate data train personnel in terms of neatness accuracy spelling capitalization accuracy of allocation etc

8 Develop soft-issue metrics ndash customer satisfaction employee satisfaction etc

9 Harmonize critical elements of information classification ndash Accounts Assets People Products ndash across all modules and all systems ndash develop an integrated environment especially between the ERP and the Operational Systems

10Balance the decision support load between modules ndash move the detail out of the General Ledger ndash 5 to 10 Asset Categories People Categories Inventory Categories etc

104

Summing up

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Some items require a very small investment ndash an ART and a science

5 A significant opportunity to get more out of your current systems

Better DECISIONS

105

What is your single most important insight from this presentation

What is the single most practical action that you can take tomorrow to apply strategic (right thing essence thinking more effectively

JamesJamesARobertsoncom

Please write down

your thoughts

NOW

If you do not act within 48 hours you probably never will (Bill Gates)

Act TODAY

106

Assisting clients to thrive through the effective application of IT and ERP

QuestionsWe will email you my book and hand-outs of slides

Dr James Robertson PrEng ndash The ERP Doctor -- Mobile +44 (0) 77 6862 2875 +27 (0)83 251 6644wwwJames-A-Robertson-and-Associatescom

JamesJamesARobertsoncom

LinkedIn httpukLinkedIncominDrJamesARobertsonERPDoctor

JARampA are available to assist in applying these principles

  • Slide 1
  • Slide 2
  • Slide 3
  • A word of caution
  • Slide 5
  • This is NOT in a Text Book
  • Pulse measurement
  • Motivating quotes
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • The fundamental requirements for an ERP
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • A classic practical example NO Executive involvement
  • Top down (CEO led) versus bottom up design
  • Slide 25
  • Three alternative ERP value scenarios Unlocking the TRUE potent
  • Slide 27
  • What is strategy An executive responsibility
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
  • Slide 47
  • Slide 48
  • Slide 49
  • What is an ERP IBIS A filing cabinet
  • IBIS ndash what every company REALLY has
  • Slide 52
  • Case Study Strategic Engineered Precision Configuration WITH C
  • Slide 54
  • Slide 55
  • Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)
  • Define Strategic Engineered Precision Configuration
  • Slide 58
  • Slide 59
  • Slide 60
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Slide 66
  • Slide 67
  • Slide 68
  • Current Issues with the hellip Master
  • Current Issues with the hellip Master (2)
  • Current Issues with the hellip Master (3)
  • Slide 72
  • Slide 73
  • Slide 74
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Slide 83
  • Slide 84
  • Slide 85
  • Slide 86
  • Slide 87
  • Slide 88
  • Slide 89
  • Slide 90
  • Slide 91
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  • Slide 93
  • Slide 94
  • Slide 95
  • Slide 96
  • Slide 97
  • Slide 98
  • Slide 99
  • Slide 100
  • Slide 101
  • Slide 102
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
Page 25: IBIS – The Strategic View of Business Information -- by Dr James A Robertson PrEng

25

There IS great opportunityERP can and should add value

26

Three alternative ERP value scenarios Unlocking the TRUE potential of ERP IBIS 100 1000 x the norm

1000

1 Current industry norm for process

based ldquoBest Practicerdquo

0

10X 001

100

0

2 Strategic precision

configuration with CEO Executive Custody

X 1

XXX 10

0

3 Strategic customizationWith CEO Custody

This is the ONLY valid scenario but it seldom

occurs

Relative strategic value measured in terms of business competitiveness growth and

profitability

27

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

28

What is strategyAn executive responsibility

Thrive

Strategy ndash Doing the right things

Tact

ics

ndash D

oin

g t

hin

gs

right

SurviveDie slowly

Die fast

Professor Malcolm McDonald

The time dependency of strategy

Professor Malcolm McDonald -- httpwwwmalcolm-mcdonaldcom

The time dependency of strategy

Professor Malcolm McDonald -- httpwwwmalcolm-mcdonaldcom

The time dependency of strategy

Professor Malcolm McDonald

The time dependency of strategyfrom good to GREAT

Analysis of the strategic environmentThe CEO owns this view

34

What IS Strategy

The Essence of WHY the Organization exists and HOW it THRIVES

1 Virtually NEVER changes

2 Intuited

3 Discovered NOT invented

35

Determining the ESSENCE of the business and how it thrives

1 Experienced strategic facilitator

2 Interview each executive one on one starting with the CEO

3 ldquoPlease will you tell me the essence of your business and how it thrives ndash what differentiates you from your competitionrdquo

4 Listen carefully

5 Take lots of notes

6 After completing the interviews synthesize ALL the views to arrive at a SINGLE SENTENCE amplified as necessary with further detail

7 If an executive differs with the CEO then unless the CEO has just arrived the CEOrsquos view must prevail particularly if the CEO is the founder or has been there for many years

8 New executives can be FAR off the mark

36

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

37

There IS great opportunityERP can and should add value

38

Key principles of executive level strategic decision making

1 85 of the basis of executive decision making is soft and tacit information

2 Skim ndash headlines

3 Maximum focus at the start of a report ndash the first page

4 8020 ndash Pareto ndash the Critical Key issues

5 Fast

6 Decisive

7 Right more than wrong

8 High value

9 Intuitive

Critical principle ndash constraint and opportunity -- cognitive span

Drill downA function of the content

41

Personnel Strategically Aligned Key Performance Indicators (KPIrsquos)

Tell me how you want me to behave and I will tell you HOW to measure me

Tell me how you are going to measure me and I will tell you how I am going to behave

Turn it around

Some key considerations with regard to decision making

43

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

Pulse Measurement

1 Concise diagnostic intervention ndash 1 to 10 days

2 Starts with executive interviews ndash understand the Essence of the Business and how it Thrives and Critical Concerns

3 Drill down to systems

4 +- 7 bullet point findings weighted

5 +- 7 recommended actions weighted

6 Findings frequently so obvious and so practical client can continue unaided

7 Strategic advisory and or project leadership to implement recommendations

Analysis of consolidated findings

httpswwwdropboxcomshvfkrz5p5yliwwaryV7SrD6kSh

46

30

1916

14

126 3

1 Mythology hype amp tradition -- 30

2 Lack of executive custody inap-propriate governance and policies -- 19

3 Lack of strategic architecture alignment etc -- 16

4 Lack of data engineering and poor configuration -- 14

5 Soft issues and change impacts -- 12

6 Lack of an engineering approach lack of precision etc -- 6

7 Technology issues -- 3

Factors causing ERP failure

47

22

20

19

17

14

6 2

1Executive custody strategic solution architect accountability -- 22

2 Effective change facilitation -- 20

3 Strategic architecture alignment etc -- 19

4 Data engineering and configuration -- 17

5 Engineering approach design against failure precision etc -- 14

6 Business integration training processes CBT --6

7 Technology -- 2

Factors for ERP reimplementation success

The value of technology is determined by the person using the technology

49

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

bull ldquoEnterprise Resource Planningrdquo = ERP Systemsbull or bull Integrated Business Information Systemsrdquo = IBIS

bull = ALL the information ldquorepositoriesrdquobull = databasesbull = tablesbull = listsbull = filing drawers folders

bull real world items that require description and managementbull

bull + the numerical computations workflow and other activities that are executed with the numbers (and text) stored in these repositories

bull ALL of which can be done by human beings -- including making a messbull

What is an ERP IBISA filing cabinet

51

IBIS ndash what every company REALLY has

Etc etc etc

Custom-ization

In-house custom development

Industry specific package

Brandname ERP = FRED

Spreadsheets

Data warehouse and BI

52

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

53

bull Stalled ERP implementation

bull CEO bought into ldquoERP as a strategic resourcerdquo based on my approach

bull Highly structured strategic Product Class taxonomy

bull Clever software to add products and maintain high quality master data

bull Projects module

bull Brand Management expense taxonomy

bull Clever software to create a project for every brand line with these expense heads

bull Direct integration with General Ledger

bull Comprehensive Brand Project Management and reporting to Principals in Europe

bull New account increased turnover significantly because could do something competitors could NOT do

Dramatic improvements in competitiveness growth and profitability are the ONLY valid arbiters of the success of an ERP implementation or a strategic plan

Case Study Strategic Engineered Precision Configuration WITH Clever Customization to support the ESSENCE

Data engineering

Data engineering principlesCase study

1 ERP Dramatic increase in management information

2 Reduction in head count

3 Dramatic reduction in audit time and cost

4 Unqualified balance sheet first time in 15 years

5 Presented with the client at a public conference

1 Strategic ndash Essence of the Business and how it thrives

2 Engineered ndash rigorous systematic comprehensively tried and tested methods standard conventions expert practitioners etc

3 Precision ndash exact carefully design meticulously fashioned

4 Taxonomies ndash hierarchical information classifications ordering and organizing business information

5 Coupled to precision code schemes which adhere to a number of very specific coding rules and conventions

6 A total solution

Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)

57

Define Strategic Engineered Precision Configuration

bull Configuring the ERP so that it PRECISELY models the real worldbull The goal is that any executive manager supervisor or operator

can look at the configuration and say ldquoYES this IS my businessrdquobull Founded on master data taxonomies ndash structured semantic

contentbull Coupled to custom business specific attributesbull Supplemented by highly structured record level configurationbull Supporting small pieces of clever custom development that add

huge value and create huge strategic and operational opportunities

An ERP is a huge precision data processing factory

Feed it precision data

58

Conventional taxonomy example

ANIMALSELEPHANTSRHINOCEROSDOGSCATS

LIONSLEOPARDSDOMESTIC CATS

Persian CatsDomestic Short Hair Catsetc

59

Taxonomy defined

1 Logical word (semantic structure)

2 Precision vocabulary of preferred terms

3 Conveys understanding between humans with relevant knowledge and experience

4 Once linked to a precision code scheme the most important communication mechanism between computers and people

5 An art and a science

6 Once it is right it is OBVIOUS

Taxonomy example

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

61

Taxonomy relevance

1 Essential to effective operational and strategic use of business software

2 Nearly ALL validation lists (drop down lists) chart of accounts etc

3 Large body of expertise ndash Botany Zoology military filing Library Science Information Management etc

4 Unknown to many (most) IT professionals and business people

62

A computer isAn adding machine calculator

011+1=101+1+1=111+1+1+1=100

Called a ldquobitrdquo

8 bits make a byte

2 bytes make an ASCII character

A= ldquo41rdquo hex

0 1

63

Coding taxonomies

1 Computers only understand binary

2 The code is a unique binary pattern that corresponds to the structured language taxonomy

3 The only way the computer will appear to be intelligent

4 Results in ldquointelligent datardquo

5 Standard conventions1 Indents and trailing periods

2 Capitalization

3 Other standards and conventions

64

Taxonomy examples

1 Some practical examples of how code schemes should look

2 Various small validation lists ndash some custom some standard

3 Various custom product attributes

4 Product classification ndash custom field

5 Machine vehicle operating costs and spares

6 Consolidation Charts of Accounts medium and large organizations

65

Example of custom data entry screenWith custom taxonomies

Custom code maintenance development for client specific taxonomy

Matching codes in unrelated module provide logical integration

Getting the software to do what it supposedly cannot do

Example of exceptionally BAD practice

500528 Waste Material Consumed500530 Loss from valuation of external materials500540 Loss from valuation of own materials500550 Losses - inventory variance -consignment

sale500560 Safety Clothing500565 Safety Equipment500570 Sand amp Stone500575 Scraper Rope500580 Scrapers500585 Services500590 Signs500595 Skips amp Cages500600 Finished Goods Inventory Offset500605 Smelting amp Refining500610 Production Order Settlement - Variance500615 Steel Other500620 Steel Sections500625 Steel Sheets amp Plates

Huge impact on integration reporting etc

Current Issues with the hellip Master

bull Unstructured

bull Lack of robust disciplined code management

bull Different blocks of codes for different divisions

bull Same item in more than one place

bull Different categories should be in distinctly separate logical blocks

Current Issues with the hellip Master

bull Equivalent descriptions different codes

bull Warehouse codes embedded in item codes

bull As many as twenty occurrences of the same physical

bull Makes operation and reporting inaccurate and difficult

NQR500 TRUCKISUZUNQR500OR HHOSES EXT OUTSIDE REPAIRS HYD HOSES EXTOR HHOSES INT OUTSIDE REPAIRS HYD HOSES INTOR WINDOWS EXT OUTSIDE REPAIRS - WINDOWS EXTOR WINDOWS INT OUTSIDE REPAIRS - WINDOWS INTOREP HYD HOSES OUTSIDE REPAIRS - HYD HOSESOREP WINDOWS OUTSIDE REPAIRS - WINDOWSOIL MAROPA 320 MAROPA 320 OILOIL01 AUTO TRANS FLUID (ATF)DBOIL01-R0303 AUTO TRANS FLUID (ATF)DBOIL01-R0304 AUTO TRANS FLUID (ATF)DBOIL01-R0305 AUTO TRANS FLUID (ATF)DBOIL01-R0306 AUTO TRANS FLUID (ATF)DBOIL01-R0307 AUTO TRANS FLUID (ATF)DB

ITEM CODE DESCRIPTION ITEM CODE DESCRIPTION100004200002 TYRE LOCK RING SFETY 25 175R25 XGC E3 TYRE MICHELIN 175R25 XGC E3100004203007 TYRE MC1800R25XHAD 2 19575R16C TYRE MICHELIN 19575R16C100004203008 TYRE MC175R25XMD2 2 225R25 YO TYRE TYRE 100004203018 TYRE BS265R25VLTSE4 235X25 FS TYRE 100004203019 TYRE BS205R25VLTSE4 255R25 FS TYRE 100004203020 TYRE BS1200R24M840 265R25 FS TYRE 100004203026 TYRE FS195R14 CV2000 265R25 GY TYRE 100004203030 TYRE NOK205R25 L3 LODER GRIP BS265R25VLTSE4 TYRE BRIDGESTONE BS265R25VLTS100004203032 TYRE TOY265-25G25L520PR MC205R25XADN1 TYRE MICHELIN MC205R25XADN1100004203036 TYRE TOY205R25E3 MC235R25XADN1 TYRE MICHELIN MC235R25XADN1100004203055 TYRE MC1200R24XZY MC235R25XMD22 TYRE MICHELIN MC235R25XMD22100004203062 TYRE BS265-25L5 MC265R25XADN1 TYRE MICHELIN MC265R25XADN1100004203063 TYRE DUN265-25L5 MC265R25XMD22 TYRE MICHELIN MC265R25XMD22100004203065 TYRE MC1800R25XKD S1800R25 TYRE 100004203067 TYRE GENERAL 265-25L5 40PLY S225R25 YO TY TYRE 100004203074 TYRE BS295R25VLTSZ S235X25 FS TYRE 100004203077 TYRE PRIMEX 235-25L5 SLICK S255R25 FS TYRE 103194203001 TYRE BF GOOD RICH 40070R20 S265R25 BS TYRE BRIDGESTONE 265R25 VLT801070704049 TYRE O-RING 325T S265R25 FS TYRE 801070704051 TYRE VALVE S265R25 GY TYRE 801070704052 TYRE VALVE CORE SRI0008 TYRE MICHELIN 295R25 XADN801070704053 TYRE HANLING FEE SERVICE FEE TYRE SERVICE FEE1200R24 XZY E2 TYRE MICHELIN 1200R24 XZY E2 SPUD TYRE SPUD

Current Issues with the hellip Master Multiple occurrences of the same

physical entity with different codes

Very different codes for broadly identical physical entities ndash tyres ndash locate in entirely different locations in the table

Precision ordered dataVersus hellip

73

Value versus precisionA critical consideration

Practical fundamental strategic taxonomy precision

Busi

ness

valu

e d

eliv

ere

d

100

100

The goal

Just about every implementation I have ever seen

Financial cubeEssence of integrationWell over 1000 hours RampD

Location

Fun

ctio

n

Accounts

Accounts -- fi

nancial

Assets

Prod

ucts

Peop

le

Pro

ject

s

etc

Cubic business modelA logical taxonomic construct

Every organization has a location logical dimension ndash where we do what we do

and a functional logical dimension ndash what we do

These can be plotted on a matrix of function versus location

This is fundamental to the design of a chart of accounts and all other logical components that define the business

There are multiple further dimensions including income expenditure personnel machines products etc

Each of these should be described by a fundamental precision strategic taxonomy

This model in the general ledger provides a critical elment of integration

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

1 Broad concept been known to me for over twenty years

2 I have done some elements semi-manually

3 For years I thought everyone could understand this and do it

4 Never seen anything like it

5 Extremely powerful tool

The true value

1 Exceptionally high quality financial data

2 Extremely easy to access and analyze

3 Facilitate greatly improved high value executive level strategic decision making ndash the decisions to thrive

4 Properly used WILL lead to greatly improved competitiveness and profitability

5 This will enhance profitable growth

6 Every organization needs this

7 The current ERP market is estimated at US$56 billion

8 We can easily capture at least 1 of this over the next ten years ndash this is THE way of the future

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

1 Taxonomy approach immediately engages with executives to specify high level configuration focused on the essence of the business ndash focus on better decision making NOT process ndash strategic executive level facilitation ndash excellent executive engagement and custody

2 Fundamental focus on better strategic (thrive) decisions at executive and operational level ndash put the essence (strategy) of the business in the face of staff at all levels constantly

3 Design geared to answering the questions you have not yet thought to ask ndash no need for lengthy business requirements workshops

4 Orders of magnitude improvement in system strategic support value delivery ndash basis for enabling executives and managers to make much better decisions IF they do the work to interpret and act on the information

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

5 Move away from expensive resources constantly maintaining simple reports to developing sophisticated models that support high value understanding analysis and decision making

6 Major improvements in quality of master data and ease of master data maintenance

7 Systems easier and more efficient to use at a transaction level frequently results in productivity gains and head count reductions reduction in audit fees etc

8 Do things the software vendor does not think are possible and that may create substantial strategic value opportunities

9 Establish a culture of data precision in fact a whole culture relating to the way you run your systems

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

1 Strategic (thrive) decision support ndash psychology of decision making ndash strategic elements at top of list comply with cognitive span equals seven plus or minus two items at any level of hierarchy

2 Every validation list custom validation lists fully describe entities the way the business and executives think about them

3 Fundamental first principles strategic design with finely granular highly structured hierarchically presented content

4 Ease of reading and navigation ndash trailing periods indents capitalization precision language ndash semantic structure ndash JARampA originated standards and conventions

5 Ease of reporting ndash range coding ndash ease of report maintenance ndash context for precision configuration ndash ease and quality of master data maintenance

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

6 Creative strategic use of unrelated modules to work together and limited scope creative strategic custom development ndash the impossible achieved affordably

7 Cubic business model ndash a powerful logical ldquoactivity basedrdquo management model in the General Ledger ndash powerful strategic decision support benefits with major positive governance impacts and reduced audit fees ndash JARampA have custom developed software to assist with this

8 Lower long term system operating costs coupled with ORDERS OF MAGNITUDE IMPROVEMENT in effectiveness efficiency and decision support ndash better thrive (profitable growth decisions) ndash where the REAL value lies ndash answer the questions we have not yet thought of

85

e

Summing up ndash the JARampA Approach to Creating Competitive Advantage

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Requires a significant investment

5 An ART and a science

6 Vital to unlocking the true value of any Business Information System Investment

7 An opportunity for dramatic gearing of any investment

Better DECISIONS

87

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

7 Ten things to enhance your current systems

88

What can be done

1 Buy a new ERP ndash expensive high risk

2 Re-implement your current ERP ndash not quite as expensive

3 Comprehensive Data Warehouse with Precision Taxonomies ndash not nearly as expensive or high risk but still costly

4 Anything else -- SMALL changes

What is an ERPREALLY

A huge precision data processing factory that SHOULD be fed precision data in order to produce precision

results (the factory CAN be OLD)

What is an ERPRefurbish

vs Deleting a building

>
>

1 Software settings

2 Cubic Business Modeltrade in the General Ledger

3 Asset classification

4 Product Material Item classification catalogue

5 Classification of Personnel

6 Other specific classifications

7 Unique attributes on Products and other classification master data

8 General record level attribute settings

9 Other configuration settings

Components of Precision Configuration

93

How is value created

Value is created by business actions that deliver on the essence of why the organization exists and how it thrives

Value manifests through increased profitability growth acquisitions job satisfaction fulfilment of the strategic vision

The consequence of intuitive intelligent informed leadership business decisions ndash thrive decisions

Such decisions are facilitated accelerated and enhanced through access to more intelligent meaningful and relevant information

Answers to the questions I have not yet thought to ask

Such ldquointelligent informationrdquo is assembled as a consequence of high level strategic and executive level input into the design of the data CONTENT ndash taxonomies designed to catalogue every conceivably relevant classification ahead of time

High value intelligent c

ontent desig

n

94

Some SMALL things YOU can doTo make your ERP work better for you TOMORROW

1 Repopulate key standard attribute tables

2 Create new custom attribute tables

95

Repopulate key standard attribute tables

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

Drastically im

prove the content o

f some

key tables s

uch as Credit N

ote Reasons

Product Ite

m Class etc

96

Develop lists

1 One to ten people in a room with a projector

2 Brainstorm all possible content for the list ndash capture on screen

3 Each summarize to between five and ten headings

4 Type all the lists in

5 Combine them into between five and ten groups

6 Give each group a heading

7 Lift out sub-categories

8 Code ndash remember indents trailing periods capitalization

9 Check impacts

10Implement

97

Develop lists 2

1 Quality of list is dependent on quality of input

2 Want lists to be complete comprehensive and well designed

3 Design compromises will be with you for ever

4 Document

5 Train

6 Utilize

98

Develop lists 3

1 Develop Hierarchy

a) Hierarchy of descriptions ndash indent each level by one character position

b) HEADINGS IN CAPITAL LETTERS

c) Posting level items in Proper Case

d) Abbreviate as necessary

2 Code

a) Mirror indents with trailing periods

b) Gap code

c) Mnemonic Alpha preferred else Alpha Numeric else Numeric

d) 1 to 4 character segments separated by ldquo-rdquo

99

Create new custom attribute tables

Add user defined attri

bute fields anywhere

where they m

ake sense ndash P

roducts

Debtors (Custo

mers) e

tc

100

Develop attributes

1 One to ten people in a room with a projector

2 Brainstorm all possible attributes for management information

3 If in doubt add

4 Structure and Code as before

5 Capture sheets

6 Train staff to classify and add

7 Reports

8 Identify clever functionality that can work with attributes add where cost effective

9 Harvest information

101

Unlocking the full potential

1 Progressively improve classifications and add attributes

2 Progressively develop reports analysis and custom functionality

3 Advance to more complex and inter-related lists

a) Product Item Material Class Group is the largest list that you might apply this approach to

b) Major Master Lists like Chart of Accounts and Product Catalogue Master might be done in increments ONCE you have experience with this approach

c) Other Master Lists like Debtors and Creditors Masters could be restructured in time

4 Eventually you might find you have effectively re-implemented

102

10 things to look out for

1 Ambiguous names incorrect postings ndash ANSWER ndash change the name so that it is unambiguous ndash eg Factory -- Operating Cost and Factory ndash Asset

2 Jumbled accounts and other lists ndash ANSWER ndashnew sub-structure

3 Large number of dissimilar transactions in one account having to unscramble in Excel ndash ANSWER ndash create a block of well thought out accounts to replace the single account

4 Overlapping or duplicate entries ndash eg same Tyres in different places ndash ANSWER ndash close duplicates only one set of entries ndash may close both and open a new set of well-structured entries

5 Answers to ldquocommon senserdquo questions take ages to obtain ndash lots of analysis in Excel or custom software that keeps changing ndash check if all the common sense attributes are on the master record and add as necessary ndash as many as possible ndash once you start adding do the lot

103

10 things to look out for

6 Evaluate all manual spreadsheet and custom applications and determine where these are a response to inexact or sloppy configuration and progressively adjust or eliminate

7 Develop a comprehensive awareness of the need for accurate data train personnel in terms of neatness accuracy spelling capitalization accuracy of allocation etc

8 Develop soft-issue metrics ndash customer satisfaction employee satisfaction etc

9 Harmonize critical elements of information classification ndash Accounts Assets People Products ndash across all modules and all systems ndash develop an integrated environment especially between the ERP and the Operational Systems

10Balance the decision support load between modules ndash move the detail out of the General Ledger ndash 5 to 10 Asset Categories People Categories Inventory Categories etc

104

Summing up

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Some items require a very small investment ndash an ART and a science

5 A significant opportunity to get more out of your current systems

Better DECISIONS

105

What is your single most important insight from this presentation

What is the single most practical action that you can take tomorrow to apply strategic (right thing essence thinking more effectively

JamesJamesARobertsoncom

Please write down

your thoughts

NOW

If you do not act within 48 hours you probably never will (Bill Gates)

Act TODAY

106

Assisting clients to thrive through the effective application of IT and ERP

QuestionsWe will email you my book and hand-outs of slides

Dr James Robertson PrEng ndash The ERP Doctor -- Mobile +44 (0) 77 6862 2875 +27 (0)83 251 6644wwwJames-A-Robertson-and-Associatescom

JamesJamesARobertsoncom

LinkedIn httpukLinkedIncominDrJamesARobertsonERPDoctor

JARampA are available to assist in applying these principles

  • Slide 1
  • Slide 2
  • Slide 3
  • A word of caution
  • Slide 5
  • This is NOT in a Text Book
  • Pulse measurement
  • Motivating quotes
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • The fundamental requirements for an ERP
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • A classic practical example NO Executive involvement
  • Top down (CEO led) versus bottom up design
  • Slide 25
  • Three alternative ERP value scenarios Unlocking the TRUE potent
  • Slide 27
  • What is strategy An executive responsibility
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
  • Slide 47
  • Slide 48
  • Slide 49
  • What is an ERP IBIS A filing cabinet
  • IBIS ndash what every company REALLY has
  • Slide 52
  • Case Study Strategic Engineered Precision Configuration WITH C
  • Slide 54
  • Slide 55
  • Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)
  • Define Strategic Engineered Precision Configuration
  • Slide 58
  • Slide 59
  • Slide 60
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Slide 66
  • Slide 67
  • Slide 68
  • Current Issues with the hellip Master
  • Current Issues with the hellip Master (2)
  • Current Issues with the hellip Master (3)
  • Slide 72
  • Slide 73
  • Slide 74
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Slide 83
  • Slide 84
  • Slide 85
  • Slide 86
  • Slide 87
  • Slide 88
  • Slide 89
  • Slide 90
  • Slide 91
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  • Slide 93
  • Slide 94
  • Slide 95
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  • Slide 97
  • Slide 98
  • Slide 99
  • Slide 100
  • Slide 101
  • Slide 102
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
Page 26: IBIS – The Strategic View of Business Information -- by Dr James A Robertson PrEng

26

Three alternative ERP value scenarios Unlocking the TRUE potential of ERP IBIS 100 1000 x the norm

1000

1 Current industry norm for process

based ldquoBest Practicerdquo

0

10X 001

100

0

2 Strategic precision

configuration with CEO Executive Custody

X 1

XXX 10

0

3 Strategic customizationWith CEO Custody

This is the ONLY valid scenario but it seldom

occurs

Relative strategic value measured in terms of business competitiveness growth and

profitability

27

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

28

What is strategyAn executive responsibility

Thrive

Strategy ndash Doing the right things

Tact

ics

ndash D

oin

g t

hin

gs

right

SurviveDie slowly

Die fast

Professor Malcolm McDonald

The time dependency of strategy

Professor Malcolm McDonald -- httpwwwmalcolm-mcdonaldcom

The time dependency of strategy

Professor Malcolm McDonald -- httpwwwmalcolm-mcdonaldcom

The time dependency of strategy

Professor Malcolm McDonald

The time dependency of strategyfrom good to GREAT

Analysis of the strategic environmentThe CEO owns this view

34

What IS Strategy

The Essence of WHY the Organization exists and HOW it THRIVES

1 Virtually NEVER changes

2 Intuited

3 Discovered NOT invented

35

Determining the ESSENCE of the business and how it thrives

1 Experienced strategic facilitator

2 Interview each executive one on one starting with the CEO

3 ldquoPlease will you tell me the essence of your business and how it thrives ndash what differentiates you from your competitionrdquo

4 Listen carefully

5 Take lots of notes

6 After completing the interviews synthesize ALL the views to arrive at a SINGLE SENTENCE amplified as necessary with further detail

7 If an executive differs with the CEO then unless the CEO has just arrived the CEOrsquos view must prevail particularly if the CEO is the founder or has been there for many years

8 New executives can be FAR off the mark

36

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

37

There IS great opportunityERP can and should add value

38

Key principles of executive level strategic decision making

1 85 of the basis of executive decision making is soft and tacit information

2 Skim ndash headlines

3 Maximum focus at the start of a report ndash the first page

4 8020 ndash Pareto ndash the Critical Key issues

5 Fast

6 Decisive

7 Right more than wrong

8 High value

9 Intuitive

Critical principle ndash constraint and opportunity -- cognitive span

Drill downA function of the content

41

Personnel Strategically Aligned Key Performance Indicators (KPIrsquos)

Tell me how you want me to behave and I will tell you HOW to measure me

Tell me how you are going to measure me and I will tell you how I am going to behave

Turn it around

Some key considerations with regard to decision making

43

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

Pulse Measurement

1 Concise diagnostic intervention ndash 1 to 10 days

2 Starts with executive interviews ndash understand the Essence of the Business and how it Thrives and Critical Concerns

3 Drill down to systems

4 +- 7 bullet point findings weighted

5 +- 7 recommended actions weighted

6 Findings frequently so obvious and so practical client can continue unaided

7 Strategic advisory and or project leadership to implement recommendations

Analysis of consolidated findings

httpswwwdropboxcomshvfkrz5p5yliwwaryV7SrD6kSh

46

30

1916

14

126 3

1 Mythology hype amp tradition -- 30

2 Lack of executive custody inap-propriate governance and policies -- 19

3 Lack of strategic architecture alignment etc -- 16

4 Lack of data engineering and poor configuration -- 14

5 Soft issues and change impacts -- 12

6 Lack of an engineering approach lack of precision etc -- 6

7 Technology issues -- 3

Factors causing ERP failure

47

22

20

19

17

14

6 2

1Executive custody strategic solution architect accountability -- 22

2 Effective change facilitation -- 20

3 Strategic architecture alignment etc -- 19

4 Data engineering and configuration -- 17

5 Engineering approach design against failure precision etc -- 14

6 Business integration training processes CBT --6

7 Technology -- 2

Factors for ERP reimplementation success

The value of technology is determined by the person using the technology

49

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

bull ldquoEnterprise Resource Planningrdquo = ERP Systemsbull or bull Integrated Business Information Systemsrdquo = IBIS

bull = ALL the information ldquorepositoriesrdquobull = databasesbull = tablesbull = listsbull = filing drawers folders

bull real world items that require description and managementbull

bull + the numerical computations workflow and other activities that are executed with the numbers (and text) stored in these repositories

bull ALL of which can be done by human beings -- including making a messbull

What is an ERP IBISA filing cabinet

51

IBIS ndash what every company REALLY has

Etc etc etc

Custom-ization

In-house custom development

Industry specific package

Brandname ERP = FRED

Spreadsheets

Data warehouse and BI

52

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

53

bull Stalled ERP implementation

bull CEO bought into ldquoERP as a strategic resourcerdquo based on my approach

bull Highly structured strategic Product Class taxonomy

bull Clever software to add products and maintain high quality master data

bull Projects module

bull Brand Management expense taxonomy

bull Clever software to create a project for every brand line with these expense heads

bull Direct integration with General Ledger

bull Comprehensive Brand Project Management and reporting to Principals in Europe

bull New account increased turnover significantly because could do something competitors could NOT do

Dramatic improvements in competitiveness growth and profitability are the ONLY valid arbiters of the success of an ERP implementation or a strategic plan

Case Study Strategic Engineered Precision Configuration WITH Clever Customization to support the ESSENCE

Data engineering

Data engineering principlesCase study

1 ERP Dramatic increase in management information

2 Reduction in head count

3 Dramatic reduction in audit time and cost

4 Unqualified balance sheet first time in 15 years

5 Presented with the client at a public conference

1 Strategic ndash Essence of the Business and how it thrives

2 Engineered ndash rigorous systematic comprehensively tried and tested methods standard conventions expert practitioners etc

3 Precision ndash exact carefully design meticulously fashioned

4 Taxonomies ndash hierarchical information classifications ordering and organizing business information

5 Coupled to precision code schemes which adhere to a number of very specific coding rules and conventions

6 A total solution

Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)

57

Define Strategic Engineered Precision Configuration

bull Configuring the ERP so that it PRECISELY models the real worldbull The goal is that any executive manager supervisor or operator

can look at the configuration and say ldquoYES this IS my businessrdquobull Founded on master data taxonomies ndash structured semantic

contentbull Coupled to custom business specific attributesbull Supplemented by highly structured record level configurationbull Supporting small pieces of clever custom development that add

huge value and create huge strategic and operational opportunities

An ERP is a huge precision data processing factory

Feed it precision data

58

Conventional taxonomy example

ANIMALSELEPHANTSRHINOCEROSDOGSCATS

LIONSLEOPARDSDOMESTIC CATS

Persian CatsDomestic Short Hair Catsetc

59

Taxonomy defined

1 Logical word (semantic structure)

2 Precision vocabulary of preferred terms

3 Conveys understanding between humans with relevant knowledge and experience

4 Once linked to a precision code scheme the most important communication mechanism between computers and people

5 An art and a science

6 Once it is right it is OBVIOUS

Taxonomy example

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

61

Taxonomy relevance

1 Essential to effective operational and strategic use of business software

2 Nearly ALL validation lists (drop down lists) chart of accounts etc

3 Large body of expertise ndash Botany Zoology military filing Library Science Information Management etc

4 Unknown to many (most) IT professionals and business people

62

A computer isAn adding machine calculator

011+1=101+1+1=111+1+1+1=100

Called a ldquobitrdquo

8 bits make a byte

2 bytes make an ASCII character

A= ldquo41rdquo hex

0 1

63

Coding taxonomies

1 Computers only understand binary

2 The code is a unique binary pattern that corresponds to the structured language taxonomy

3 The only way the computer will appear to be intelligent

4 Results in ldquointelligent datardquo

5 Standard conventions1 Indents and trailing periods

2 Capitalization

3 Other standards and conventions

64

Taxonomy examples

1 Some practical examples of how code schemes should look

2 Various small validation lists ndash some custom some standard

3 Various custom product attributes

4 Product classification ndash custom field

5 Machine vehicle operating costs and spares

6 Consolidation Charts of Accounts medium and large organizations

65

Example of custom data entry screenWith custom taxonomies

Custom code maintenance development for client specific taxonomy

Matching codes in unrelated module provide logical integration

Getting the software to do what it supposedly cannot do

Example of exceptionally BAD practice

500528 Waste Material Consumed500530 Loss from valuation of external materials500540 Loss from valuation of own materials500550 Losses - inventory variance -consignment

sale500560 Safety Clothing500565 Safety Equipment500570 Sand amp Stone500575 Scraper Rope500580 Scrapers500585 Services500590 Signs500595 Skips amp Cages500600 Finished Goods Inventory Offset500605 Smelting amp Refining500610 Production Order Settlement - Variance500615 Steel Other500620 Steel Sections500625 Steel Sheets amp Plates

Huge impact on integration reporting etc

Current Issues with the hellip Master

bull Unstructured

bull Lack of robust disciplined code management

bull Different blocks of codes for different divisions

bull Same item in more than one place

bull Different categories should be in distinctly separate logical blocks

Current Issues with the hellip Master

bull Equivalent descriptions different codes

bull Warehouse codes embedded in item codes

bull As many as twenty occurrences of the same physical

bull Makes operation and reporting inaccurate and difficult

NQR500 TRUCKISUZUNQR500OR HHOSES EXT OUTSIDE REPAIRS HYD HOSES EXTOR HHOSES INT OUTSIDE REPAIRS HYD HOSES INTOR WINDOWS EXT OUTSIDE REPAIRS - WINDOWS EXTOR WINDOWS INT OUTSIDE REPAIRS - WINDOWS INTOREP HYD HOSES OUTSIDE REPAIRS - HYD HOSESOREP WINDOWS OUTSIDE REPAIRS - WINDOWSOIL MAROPA 320 MAROPA 320 OILOIL01 AUTO TRANS FLUID (ATF)DBOIL01-R0303 AUTO TRANS FLUID (ATF)DBOIL01-R0304 AUTO TRANS FLUID (ATF)DBOIL01-R0305 AUTO TRANS FLUID (ATF)DBOIL01-R0306 AUTO TRANS FLUID (ATF)DBOIL01-R0307 AUTO TRANS FLUID (ATF)DB

ITEM CODE DESCRIPTION ITEM CODE DESCRIPTION100004200002 TYRE LOCK RING SFETY 25 175R25 XGC E3 TYRE MICHELIN 175R25 XGC E3100004203007 TYRE MC1800R25XHAD 2 19575R16C TYRE MICHELIN 19575R16C100004203008 TYRE MC175R25XMD2 2 225R25 YO TYRE TYRE 100004203018 TYRE BS265R25VLTSE4 235X25 FS TYRE 100004203019 TYRE BS205R25VLTSE4 255R25 FS TYRE 100004203020 TYRE BS1200R24M840 265R25 FS TYRE 100004203026 TYRE FS195R14 CV2000 265R25 GY TYRE 100004203030 TYRE NOK205R25 L3 LODER GRIP BS265R25VLTSE4 TYRE BRIDGESTONE BS265R25VLTS100004203032 TYRE TOY265-25G25L520PR MC205R25XADN1 TYRE MICHELIN MC205R25XADN1100004203036 TYRE TOY205R25E3 MC235R25XADN1 TYRE MICHELIN MC235R25XADN1100004203055 TYRE MC1200R24XZY MC235R25XMD22 TYRE MICHELIN MC235R25XMD22100004203062 TYRE BS265-25L5 MC265R25XADN1 TYRE MICHELIN MC265R25XADN1100004203063 TYRE DUN265-25L5 MC265R25XMD22 TYRE MICHELIN MC265R25XMD22100004203065 TYRE MC1800R25XKD S1800R25 TYRE 100004203067 TYRE GENERAL 265-25L5 40PLY S225R25 YO TY TYRE 100004203074 TYRE BS295R25VLTSZ S235X25 FS TYRE 100004203077 TYRE PRIMEX 235-25L5 SLICK S255R25 FS TYRE 103194203001 TYRE BF GOOD RICH 40070R20 S265R25 BS TYRE BRIDGESTONE 265R25 VLT801070704049 TYRE O-RING 325T S265R25 FS TYRE 801070704051 TYRE VALVE S265R25 GY TYRE 801070704052 TYRE VALVE CORE SRI0008 TYRE MICHELIN 295R25 XADN801070704053 TYRE HANLING FEE SERVICE FEE TYRE SERVICE FEE1200R24 XZY E2 TYRE MICHELIN 1200R24 XZY E2 SPUD TYRE SPUD

Current Issues with the hellip Master Multiple occurrences of the same

physical entity with different codes

Very different codes for broadly identical physical entities ndash tyres ndash locate in entirely different locations in the table

Precision ordered dataVersus hellip

73

Value versus precisionA critical consideration

Practical fundamental strategic taxonomy precision

Busi

ness

valu

e d

eliv

ere

d

100

100

The goal

Just about every implementation I have ever seen

Financial cubeEssence of integrationWell over 1000 hours RampD

Location

Fun

ctio

n

Accounts

Accounts -- fi

nancial

Assets

Prod

ucts

Peop

le

Pro

ject

s

etc

Cubic business modelA logical taxonomic construct

Every organization has a location logical dimension ndash where we do what we do

and a functional logical dimension ndash what we do

These can be plotted on a matrix of function versus location

This is fundamental to the design of a chart of accounts and all other logical components that define the business

There are multiple further dimensions including income expenditure personnel machines products etc

Each of these should be described by a fundamental precision strategic taxonomy

This model in the general ledger provides a critical elment of integration

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

1 Broad concept been known to me for over twenty years

2 I have done some elements semi-manually

3 For years I thought everyone could understand this and do it

4 Never seen anything like it

5 Extremely powerful tool

The true value

1 Exceptionally high quality financial data

2 Extremely easy to access and analyze

3 Facilitate greatly improved high value executive level strategic decision making ndash the decisions to thrive

4 Properly used WILL lead to greatly improved competitiveness and profitability

5 This will enhance profitable growth

6 Every organization needs this

7 The current ERP market is estimated at US$56 billion

8 We can easily capture at least 1 of this over the next ten years ndash this is THE way of the future

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

1 Taxonomy approach immediately engages with executives to specify high level configuration focused on the essence of the business ndash focus on better decision making NOT process ndash strategic executive level facilitation ndash excellent executive engagement and custody

2 Fundamental focus on better strategic (thrive) decisions at executive and operational level ndash put the essence (strategy) of the business in the face of staff at all levels constantly

3 Design geared to answering the questions you have not yet thought to ask ndash no need for lengthy business requirements workshops

4 Orders of magnitude improvement in system strategic support value delivery ndash basis for enabling executives and managers to make much better decisions IF they do the work to interpret and act on the information

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

5 Move away from expensive resources constantly maintaining simple reports to developing sophisticated models that support high value understanding analysis and decision making

6 Major improvements in quality of master data and ease of master data maintenance

7 Systems easier and more efficient to use at a transaction level frequently results in productivity gains and head count reductions reduction in audit fees etc

8 Do things the software vendor does not think are possible and that may create substantial strategic value opportunities

9 Establish a culture of data precision in fact a whole culture relating to the way you run your systems

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

1 Strategic (thrive) decision support ndash psychology of decision making ndash strategic elements at top of list comply with cognitive span equals seven plus or minus two items at any level of hierarchy

2 Every validation list custom validation lists fully describe entities the way the business and executives think about them

3 Fundamental first principles strategic design with finely granular highly structured hierarchically presented content

4 Ease of reading and navigation ndash trailing periods indents capitalization precision language ndash semantic structure ndash JARampA originated standards and conventions

5 Ease of reporting ndash range coding ndash ease of report maintenance ndash context for precision configuration ndash ease and quality of master data maintenance

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

6 Creative strategic use of unrelated modules to work together and limited scope creative strategic custom development ndash the impossible achieved affordably

7 Cubic business model ndash a powerful logical ldquoactivity basedrdquo management model in the General Ledger ndash powerful strategic decision support benefits with major positive governance impacts and reduced audit fees ndash JARampA have custom developed software to assist with this

8 Lower long term system operating costs coupled with ORDERS OF MAGNITUDE IMPROVEMENT in effectiveness efficiency and decision support ndash better thrive (profitable growth decisions) ndash where the REAL value lies ndash answer the questions we have not yet thought of

85

e

Summing up ndash the JARampA Approach to Creating Competitive Advantage

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Requires a significant investment

5 An ART and a science

6 Vital to unlocking the true value of any Business Information System Investment

7 An opportunity for dramatic gearing of any investment

Better DECISIONS

87

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

7 Ten things to enhance your current systems

88

What can be done

1 Buy a new ERP ndash expensive high risk

2 Re-implement your current ERP ndash not quite as expensive

3 Comprehensive Data Warehouse with Precision Taxonomies ndash not nearly as expensive or high risk but still costly

4 Anything else -- SMALL changes

What is an ERPREALLY

A huge precision data processing factory that SHOULD be fed precision data in order to produce precision

results (the factory CAN be OLD)

What is an ERPRefurbish

vs Deleting a building

>
>

1 Software settings

2 Cubic Business Modeltrade in the General Ledger

3 Asset classification

4 Product Material Item classification catalogue

5 Classification of Personnel

6 Other specific classifications

7 Unique attributes on Products and other classification master data

8 General record level attribute settings

9 Other configuration settings

Components of Precision Configuration

93

How is value created

Value is created by business actions that deliver on the essence of why the organization exists and how it thrives

Value manifests through increased profitability growth acquisitions job satisfaction fulfilment of the strategic vision

The consequence of intuitive intelligent informed leadership business decisions ndash thrive decisions

Such decisions are facilitated accelerated and enhanced through access to more intelligent meaningful and relevant information

Answers to the questions I have not yet thought to ask

Such ldquointelligent informationrdquo is assembled as a consequence of high level strategic and executive level input into the design of the data CONTENT ndash taxonomies designed to catalogue every conceivably relevant classification ahead of time

High value intelligent c

ontent desig

n

94

Some SMALL things YOU can doTo make your ERP work better for you TOMORROW

1 Repopulate key standard attribute tables

2 Create new custom attribute tables

95

Repopulate key standard attribute tables

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

Drastically im

prove the content o

f some

key tables s

uch as Credit N

ote Reasons

Product Ite

m Class etc

96

Develop lists

1 One to ten people in a room with a projector

2 Brainstorm all possible content for the list ndash capture on screen

3 Each summarize to between five and ten headings

4 Type all the lists in

5 Combine them into between five and ten groups

6 Give each group a heading

7 Lift out sub-categories

8 Code ndash remember indents trailing periods capitalization

9 Check impacts

10Implement

97

Develop lists 2

1 Quality of list is dependent on quality of input

2 Want lists to be complete comprehensive and well designed

3 Design compromises will be with you for ever

4 Document

5 Train

6 Utilize

98

Develop lists 3

1 Develop Hierarchy

a) Hierarchy of descriptions ndash indent each level by one character position

b) HEADINGS IN CAPITAL LETTERS

c) Posting level items in Proper Case

d) Abbreviate as necessary

2 Code

a) Mirror indents with trailing periods

b) Gap code

c) Mnemonic Alpha preferred else Alpha Numeric else Numeric

d) 1 to 4 character segments separated by ldquo-rdquo

99

Create new custom attribute tables

Add user defined attri

bute fields anywhere

where they m

ake sense ndash P

roducts

Debtors (Custo

mers) e

tc

100

Develop attributes

1 One to ten people in a room with a projector

2 Brainstorm all possible attributes for management information

3 If in doubt add

4 Structure and Code as before

5 Capture sheets

6 Train staff to classify and add

7 Reports

8 Identify clever functionality that can work with attributes add where cost effective

9 Harvest information

101

Unlocking the full potential

1 Progressively improve classifications and add attributes

2 Progressively develop reports analysis and custom functionality

3 Advance to more complex and inter-related lists

a) Product Item Material Class Group is the largest list that you might apply this approach to

b) Major Master Lists like Chart of Accounts and Product Catalogue Master might be done in increments ONCE you have experience with this approach

c) Other Master Lists like Debtors and Creditors Masters could be restructured in time

4 Eventually you might find you have effectively re-implemented

102

10 things to look out for

1 Ambiguous names incorrect postings ndash ANSWER ndash change the name so that it is unambiguous ndash eg Factory -- Operating Cost and Factory ndash Asset

2 Jumbled accounts and other lists ndash ANSWER ndashnew sub-structure

3 Large number of dissimilar transactions in one account having to unscramble in Excel ndash ANSWER ndash create a block of well thought out accounts to replace the single account

4 Overlapping or duplicate entries ndash eg same Tyres in different places ndash ANSWER ndash close duplicates only one set of entries ndash may close both and open a new set of well-structured entries

5 Answers to ldquocommon senserdquo questions take ages to obtain ndash lots of analysis in Excel or custom software that keeps changing ndash check if all the common sense attributes are on the master record and add as necessary ndash as many as possible ndash once you start adding do the lot

103

10 things to look out for

6 Evaluate all manual spreadsheet and custom applications and determine where these are a response to inexact or sloppy configuration and progressively adjust or eliminate

7 Develop a comprehensive awareness of the need for accurate data train personnel in terms of neatness accuracy spelling capitalization accuracy of allocation etc

8 Develop soft-issue metrics ndash customer satisfaction employee satisfaction etc

9 Harmonize critical elements of information classification ndash Accounts Assets People Products ndash across all modules and all systems ndash develop an integrated environment especially between the ERP and the Operational Systems

10Balance the decision support load between modules ndash move the detail out of the General Ledger ndash 5 to 10 Asset Categories People Categories Inventory Categories etc

104

Summing up

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Some items require a very small investment ndash an ART and a science

5 A significant opportunity to get more out of your current systems

Better DECISIONS

105

What is your single most important insight from this presentation

What is the single most practical action that you can take tomorrow to apply strategic (right thing essence thinking more effectively

JamesJamesARobertsoncom

Please write down

your thoughts

NOW

If you do not act within 48 hours you probably never will (Bill Gates)

Act TODAY

106

Assisting clients to thrive through the effective application of IT and ERP

QuestionsWe will email you my book and hand-outs of slides

Dr James Robertson PrEng ndash The ERP Doctor -- Mobile +44 (0) 77 6862 2875 +27 (0)83 251 6644wwwJames-A-Robertson-and-Associatescom

JamesJamesARobertsoncom

LinkedIn httpukLinkedIncominDrJamesARobertsonERPDoctor

JARampA are available to assist in applying these principles

  • Slide 1
  • Slide 2
  • Slide 3
  • A word of caution
  • Slide 5
  • This is NOT in a Text Book
  • Pulse measurement
  • Motivating quotes
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • The fundamental requirements for an ERP
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • A classic practical example NO Executive involvement
  • Top down (CEO led) versus bottom up design
  • Slide 25
  • Three alternative ERP value scenarios Unlocking the TRUE potent
  • Slide 27
  • What is strategy An executive responsibility
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
  • Slide 47
  • Slide 48
  • Slide 49
  • What is an ERP IBIS A filing cabinet
  • IBIS ndash what every company REALLY has
  • Slide 52
  • Case Study Strategic Engineered Precision Configuration WITH C
  • Slide 54
  • Slide 55
  • Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)
  • Define Strategic Engineered Precision Configuration
  • Slide 58
  • Slide 59
  • Slide 60
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Slide 66
  • Slide 67
  • Slide 68
  • Current Issues with the hellip Master
  • Current Issues with the hellip Master (2)
  • Current Issues with the hellip Master (3)
  • Slide 72
  • Slide 73
  • Slide 74
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Slide 83
  • Slide 84
  • Slide 85
  • Slide 86
  • Slide 87
  • Slide 88
  • Slide 89
  • Slide 90
  • Slide 91
  • Slide 92
  • Slide 93
  • Slide 94
  • Slide 95
  • Slide 96
  • Slide 97
  • Slide 98
  • Slide 99
  • Slide 100
  • Slide 101
  • Slide 102
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
Page 27: IBIS – The Strategic View of Business Information -- by Dr James A Robertson PrEng

27

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

28

What is strategyAn executive responsibility

Thrive

Strategy ndash Doing the right things

Tact

ics

ndash D

oin

g t

hin

gs

right

SurviveDie slowly

Die fast

Professor Malcolm McDonald

The time dependency of strategy

Professor Malcolm McDonald -- httpwwwmalcolm-mcdonaldcom

The time dependency of strategy

Professor Malcolm McDonald -- httpwwwmalcolm-mcdonaldcom

The time dependency of strategy

Professor Malcolm McDonald

The time dependency of strategyfrom good to GREAT

Analysis of the strategic environmentThe CEO owns this view

34

What IS Strategy

The Essence of WHY the Organization exists and HOW it THRIVES

1 Virtually NEVER changes

2 Intuited

3 Discovered NOT invented

35

Determining the ESSENCE of the business and how it thrives

1 Experienced strategic facilitator

2 Interview each executive one on one starting with the CEO

3 ldquoPlease will you tell me the essence of your business and how it thrives ndash what differentiates you from your competitionrdquo

4 Listen carefully

5 Take lots of notes

6 After completing the interviews synthesize ALL the views to arrive at a SINGLE SENTENCE amplified as necessary with further detail

7 If an executive differs with the CEO then unless the CEO has just arrived the CEOrsquos view must prevail particularly if the CEO is the founder or has been there for many years

8 New executives can be FAR off the mark

36

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

37

There IS great opportunityERP can and should add value

38

Key principles of executive level strategic decision making

1 85 of the basis of executive decision making is soft and tacit information

2 Skim ndash headlines

3 Maximum focus at the start of a report ndash the first page

4 8020 ndash Pareto ndash the Critical Key issues

5 Fast

6 Decisive

7 Right more than wrong

8 High value

9 Intuitive

Critical principle ndash constraint and opportunity -- cognitive span

Drill downA function of the content

41

Personnel Strategically Aligned Key Performance Indicators (KPIrsquos)

Tell me how you want me to behave and I will tell you HOW to measure me

Tell me how you are going to measure me and I will tell you how I am going to behave

Turn it around

Some key considerations with regard to decision making

43

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

Pulse Measurement

1 Concise diagnostic intervention ndash 1 to 10 days

2 Starts with executive interviews ndash understand the Essence of the Business and how it Thrives and Critical Concerns

3 Drill down to systems

4 +- 7 bullet point findings weighted

5 +- 7 recommended actions weighted

6 Findings frequently so obvious and so practical client can continue unaided

7 Strategic advisory and or project leadership to implement recommendations

Analysis of consolidated findings

httpswwwdropboxcomshvfkrz5p5yliwwaryV7SrD6kSh

46

30

1916

14

126 3

1 Mythology hype amp tradition -- 30

2 Lack of executive custody inap-propriate governance and policies -- 19

3 Lack of strategic architecture alignment etc -- 16

4 Lack of data engineering and poor configuration -- 14

5 Soft issues and change impacts -- 12

6 Lack of an engineering approach lack of precision etc -- 6

7 Technology issues -- 3

Factors causing ERP failure

47

22

20

19

17

14

6 2

1Executive custody strategic solution architect accountability -- 22

2 Effective change facilitation -- 20

3 Strategic architecture alignment etc -- 19

4 Data engineering and configuration -- 17

5 Engineering approach design against failure precision etc -- 14

6 Business integration training processes CBT --6

7 Technology -- 2

Factors for ERP reimplementation success

The value of technology is determined by the person using the technology

49

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

bull ldquoEnterprise Resource Planningrdquo = ERP Systemsbull or bull Integrated Business Information Systemsrdquo = IBIS

bull = ALL the information ldquorepositoriesrdquobull = databasesbull = tablesbull = listsbull = filing drawers folders

bull real world items that require description and managementbull

bull + the numerical computations workflow and other activities that are executed with the numbers (and text) stored in these repositories

bull ALL of which can be done by human beings -- including making a messbull

What is an ERP IBISA filing cabinet

51

IBIS ndash what every company REALLY has

Etc etc etc

Custom-ization

In-house custom development

Industry specific package

Brandname ERP = FRED

Spreadsheets

Data warehouse and BI

52

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

53

bull Stalled ERP implementation

bull CEO bought into ldquoERP as a strategic resourcerdquo based on my approach

bull Highly structured strategic Product Class taxonomy

bull Clever software to add products and maintain high quality master data

bull Projects module

bull Brand Management expense taxonomy

bull Clever software to create a project for every brand line with these expense heads

bull Direct integration with General Ledger

bull Comprehensive Brand Project Management and reporting to Principals in Europe

bull New account increased turnover significantly because could do something competitors could NOT do

Dramatic improvements in competitiveness growth and profitability are the ONLY valid arbiters of the success of an ERP implementation or a strategic plan

Case Study Strategic Engineered Precision Configuration WITH Clever Customization to support the ESSENCE

Data engineering

Data engineering principlesCase study

1 ERP Dramatic increase in management information

2 Reduction in head count

3 Dramatic reduction in audit time and cost

4 Unqualified balance sheet first time in 15 years

5 Presented with the client at a public conference

1 Strategic ndash Essence of the Business and how it thrives

2 Engineered ndash rigorous systematic comprehensively tried and tested methods standard conventions expert practitioners etc

3 Precision ndash exact carefully design meticulously fashioned

4 Taxonomies ndash hierarchical information classifications ordering and organizing business information

5 Coupled to precision code schemes which adhere to a number of very specific coding rules and conventions

6 A total solution

Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)

57

Define Strategic Engineered Precision Configuration

bull Configuring the ERP so that it PRECISELY models the real worldbull The goal is that any executive manager supervisor or operator

can look at the configuration and say ldquoYES this IS my businessrdquobull Founded on master data taxonomies ndash structured semantic

contentbull Coupled to custom business specific attributesbull Supplemented by highly structured record level configurationbull Supporting small pieces of clever custom development that add

huge value and create huge strategic and operational opportunities

An ERP is a huge precision data processing factory

Feed it precision data

58

Conventional taxonomy example

ANIMALSELEPHANTSRHINOCEROSDOGSCATS

LIONSLEOPARDSDOMESTIC CATS

Persian CatsDomestic Short Hair Catsetc

59

Taxonomy defined

1 Logical word (semantic structure)

2 Precision vocabulary of preferred terms

3 Conveys understanding between humans with relevant knowledge and experience

4 Once linked to a precision code scheme the most important communication mechanism between computers and people

5 An art and a science

6 Once it is right it is OBVIOUS

Taxonomy example

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

61

Taxonomy relevance

1 Essential to effective operational and strategic use of business software

2 Nearly ALL validation lists (drop down lists) chart of accounts etc

3 Large body of expertise ndash Botany Zoology military filing Library Science Information Management etc

4 Unknown to many (most) IT professionals and business people

62

A computer isAn adding machine calculator

011+1=101+1+1=111+1+1+1=100

Called a ldquobitrdquo

8 bits make a byte

2 bytes make an ASCII character

A= ldquo41rdquo hex

0 1

63

Coding taxonomies

1 Computers only understand binary

2 The code is a unique binary pattern that corresponds to the structured language taxonomy

3 The only way the computer will appear to be intelligent

4 Results in ldquointelligent datardquo

5 Standard conventions1 Indents and trailing periods

2 Capitalization

3 Other standards and conventions

64

Taxonomy examples

1 Some practical examples of how code schemes should look

2 Various small validation lists ndash some custom some standard

3 Various custom product attributes

4 Product classification ndash custom field

5 Machine vehicle operating costs and spares

6 Consolidation Charts of Accounts medium and large organizations

65

Example of custom data entry screenWith custom taxonomies

Custom code maintenance development for client specific taxonomy

Matching codes in unrelated module provide logical integration

Getting the software to do what it supposedly cannot do

Example of exceptionally BAD practice

500528 Waste Material Consumed500530 Loss from valuation of external materials500540 Loss from valuation of own materials500550 Losses - inventory variance -consignment

sale500560 Safety Clothing500565 Safety Equipment500570 Sand amp Stone500575 Scraper Rope500580 Scrapers500585 Services500590 Signs500595 Skips amp Cages500600 Finished Goods Inventory Offset500605 Smelting amp Refining500610 Production Order Settlement - Variance500615 Steel Other500620 Steel Sections500625 Steel Sheets amp Plates

Huge impact on integration reporting etc

Current Issues with the hellip Master

bull Unstructured

bull Lack of robust disciplined code management

bull Different blocks of codes for different divisions

bull Same item in more than one place

bull Different categories should be in distinctly separate logical blocks

Current Issues with the hellip Master

bull Equivalent descriptions different codes

bull Warehouse codes embedded in item codes

bull As many as twenty occurrences of the same physical

bull Makes operation and reporting inaccurate and difficult

NQR500 TRUCKISUZUNQR500OR HHOSES EXT OUTSIDE REPAIRS HYD HOSES EXTOR HHOSES INT OUTSIDE REPAIRS HYD HOSES INTOR WINDOWS EXT OUTSIDE REPAIRS - WINDOWS EXTOR WINDOWS INT OUTSIDE REPAIRS - WINDOWS INTOREP HYD HOSES OUTSIDE REPAIRS - HYD HOSESOREP WINDOWS OUTSIDE REPAIRS - WINDOWSOIL MAROPA 320 MAROPA 320 OILOIL01 AUTO TRANS FLUID (ATF)DBOIL01-R0303 AUTO TRANS FLUID (ATF)DBOIL01-R0304 AUTO TRANS FLUID (ATF)DBOIL01-R0305 AUTO TRANS FLUID (ATF)DBOIL01-R0306 AUTO TRANS FLUID (ATF)DBOIL01-R0307 AUTO TRANS FLUID (ATF)DB

ITEM CODE DESCRIPTION ITEM CODE DESCRIPTION100004200002 TYRE LOCK RING SFETY 25 175R25 XGC E3 TYRE MICHELIN 175R25 XGC E3100004203007 TYRE MC1800R25XHAD 2 19575R16C TYRE MICHELIN 19575R16C100004203008 TYRE MC175R25XMD2 2 225R25 YO TYRE TYRE 100004203018 TYRE BS265R25VLTSE4 235X25 FS TYRE 100004203019 TYRE BS205R25VLTSE4 255R25 FS TYRE 100004203020 TYRE BS1200R24M840 265R25 FS TYRE 100004203026 TYRE FS195R14 CV2000 265R25 GY TYRE 100004203030 TYRE NOK205R25 L3 LODER GRIP BS265R25VLTSE4 TYRE BRIDGESTONE BS265R25VLTS100004203032 TYRE TOY265-25G25L520PR MC205R25XADN1 TYRE MICHELIN MC205R25XADN1100004203036 TYRE TOY205R25E3 MC235R25XADN1 TYRE MICHELIN MC235R25XADN1100004203055 TYRE MC1200R24XZY MC235R25XMD22 TYRE MICHELIN MC235R25XMD22100004203062 TYRE BS265-25L5 MC265R25XADN1 TYRE MICHELIN MC265R25XADN1100004203063 TYRE DUN265-25L5 MC265R25XMD22 TYRE MICHELIN MC265R25XMD22100004203065 TYRE MC1800R25XKD S1800R25 TYRE 100004203067 TYRE GENERAL 265-25L5 40PLY S225R25 YO TY TYRE 100004203074 TYRE BS295R25VLTSZ S235X25 FS TYRE 100004203077 TYRE PRIMEX 235-25L5 SLICK S255R25 FS TYRE 103194203001 TYRE BF GOOD RICH 40070R20 S265R25 BS TYRE BRIDGESTONE 265R25 VLT801070704049 TYRE O-RING 325T S265R25 FS TYRE 801070704051 TYRE VALVE S265R25 GY TYRE 801070704052 TYRE VALVE CORE SRI0008 TYRE MICHELIN 295R25 XADN801070704053 TYRE HANLING FEE SERVICE FEE TYRE SERVICE FEE1200R24 XZY E2 TYRE MICHELIN 1200R24 XZY E2 SPUD TYRE SPUD

Current Issues with the hellip Master Multiple occurrences of the same

physical entity with different codes

Very different codes for broadly identical physical entities ndash tyres ndash locate in entirely different locations in the table

Precision ordered dataVersus hellip

73

Value versus precisionA critical consideration

Practical fundamental strategic taxonomy precision

Busi

ness

valu

e d

eliv

ere

d

100

100

The goal

Just about every implementation I have ever seen

Financial cubeEssence of integrationWell over 1000 hours RampD

Location

Fun

ctio

n

Accounts

Accounts -- fi

nancial

Assets

Prod

ucts

Peop

le

Pro

ject

s

etc

Cubic business modelA logical taxonomic construct

Every organization has a location logical dimension ndash where we do what we do

and a functional logical dimension ndash what we do

These can be plotted on a matrix of function versus location

This is fundamental to the design of a chart of accounts and all other logical components that define the business

There are multiple further dimensions including income expenditure personnel machines products etc

Each of these should be described by a fundamental precision strategic taxonomy

This model in the general ledger provides a critical elment of integration

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

1 Broad concept been known to me for over twenty years

2 I have done some elements semi-manually

3 For years I thought everyone could understand this and do it

4 Never seen anything like it

5 Extremely powerful tool

The true value

1 Exceptionally high quality financial data

2 Extremely easy to access and analyze

3 Facilitate greatly improved high value executive level strategic decision making ndash the decisions to thrive

4 Properly used WILL lead to greatly improved competitiveness and profitability

5 This will enhance profitable growth

6 Every organization needs this

7 The current ERP market is estimated at US$56 billion

8 We can easily capture at least 1 of this over the next ten years ndash this is THE way of the future

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

1 Taxonomy approach immediately engages with executives to specify high level configuration focused on the essence of the business ndash focus on better decision making NOT process ndash strategic executive level facilitation ndash excellent executive engagement and custody

2 Fundamental focus on better strategic (thrive) decisions at executive and operational level ndash put the essence (strategy) of the business in the face of staff at all levels constantly

3 Design geared to answering the questions you have not yet thought to ask ndash no need for lengthy business requirements workshops

4 Orders of magnitude improvement in system strategic support value delivery ndash basis for enabling executives and managers to make much better decisions IF they do the work to interpret and act on the information

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

5 Move away from expensive resources constantly maintaining simple reports to developing sophisticated models that support high value understanding analysis and decision making

6 Major improvements in quality of master data and ease of master data maintenance

7 Systems easier and more efficient to use at a transaction level frequently results in productivity gains and head count reductions reduction in audit fees etc

8 Do things the software vendor does not think are possible and that may create substantial strategic value opportunities

9 Establish a culture of data precision in fact a whole culture relating to the way you run your systems

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

1 Strategic (thrive) decision support ndash psychology of decision making ndash strategic elements at top of list comply with cognitive span equals seven plus or minus two items at any level of hierarchy

2 Every validation list custom validation lists fully describe entities the way the business and executives think about them

3 Fundamental first principles strategic design with finely granular highly structured hierarchically presented content

4 Ease of reading and navigation ndash trailing periods indents capitalization precision language ndash semantic structure ndash JARampA originated standards and conventions

5 Ease of reporting ndash range coding ndash ease of report maintenance ndash context for precision configuration ndash ease and quality of master data maintenance

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

6 Creative strategic use of unrelated modules to work together and limited scope creative strategic custom development ndash the impossible achieved affordably

7 Cubic business model ndash a powerful logical ldquoactivity basedrdquo management model in the General Ledger ndash powerful strategic decision support benefits with major positive governance impacts and reduced audit fees ndash JARampA have custom developed software to assist with this

8 Lower long term system operating costs coupled with ORDERS OF MAGNITUDE IMPROVEMENT in effectiveness efficiency and decision support ndash better thrive (profitable growth decisions) ndash where the REAL value lies ndash answer the questions we have not yet thought of

85

e

Summing up ndash the JARampA Approach to Creating Competitive Advantage

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Requires a significant investment

5 An ART and a science

6 Vital to unlocking the true value of any Business Information System Investment

7 An opportunity for dramatic gearing of any investment

Better DECISIONS

87

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

7 Ten things to enhance your current systems

88

What can be done

1 Buy a new ERP ndash expensive high risk

2 Re-implement your current ERP ndash not quite as expensive

3 Comprehensive Data Warehouse with Precision Taxonomies ndash not nearly as expensive or high risk but still costly

4 Anything else -- SMALL changes

What is an ERPREALLY

A huge precision data processing factory that SHOULD be fed precision data in order to produce precision

results (the factory CAN be OLD)

What is an ERPRefurbish

vs Deleting a building

>
>

1 Software settings

2 Cubic Business Modeltrade in the General Ledger

3 Asset classification

4 Product Material Item classification catalogue

5 Classification of Personnel

6 Other specific classifications

7 Unique attributes on Products and other classification master data

8 General record level attribute settings

9 Other configuration settings

Components of Precision Configuration

93

How is value created

Value is created by business actions that deliver on the essence of why the organization exists and how it thrives

Value manifests through increased profitability growth acquisitions job satisfaction fulfilment of the strategic vision

The consequence of intuitive intelligent informed leadership business decisions ndash thrive decisions

Such decisions are facilitated accelerated and enhanced through access to more intelligent meaningful and relevant information

Answers to the questions I have not yet thought to ask

Such ldquointelligent informationrdquo is assembled as a consequence of high level strategic and executive level input into the design of the data CONTENT ndash taxonomies designed to catalogue every conceivably relevant classification ahead of time

High value intelligent c

ontent desig

n

94

Some SMALL things YOU can doTo make your ERP work better for you TOMORROW

1 Repopulate key standard attribute tables

2 Create new custom attribute tables

95

Repopulate key standard attribute tables

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

Drastically im

prove the content o

f some

key tables s

uch as Credit N

ote Reasons

Product Ite

m Class etc

96

Develop lists

1 One to ten people in a room with a projector

2 Brainstorm all possible content for the list ndash capture on screen

3 Each summarize to between five and ten headings

4 Type all the lists in

5 Combine them into between five and ten groups

6 Give each group a heading

7 Lift out sub-categories

8 Code ndash remember indents trailing periods capitalization

9 Check impacts

10Implement

97

Develop lists 2

1 Quality of list is dependent on quality of input

2 Want lists to be complete comprehensive and well designed

3 Design compromises will be with you for ever

4 Document

5 Train

6 Utilize

98

Develop lists 3

1 Develop Hierarchy

a) Hierarchy of descriptions ndash indent each level by one character position

b) HEADINGS IN CAPITAL LETTERS

c) Posting level items in Proper Case

d) Abbreviate as necessary

2 Code

a) Mirror indents with trailing periods

b) Gap code

c) Mnemonic Alpha preferred else Alpha Numeric else Numeric

d) 1 to 4 character segments separated by ldquo-rdquo

99

Create new custom attribute tables

Add user defined attri

bute fields anywhere

where they m

ake sense ndash P

roducts

Debtors (Custo

mers) e

tc

100

Develop attributes

1 One to ten people in a room with a projector

2 Brainstorm all possible attributes for management information

3 If in doubt add

4 Structure and Code as before

5 Capture sheets

6 Train staff to classify and add

7 Reports

8 Identify clever functionality that can work with attributes add where cost effective

9 Harvest information

101

Unlocking the full potential

1 Progressively improve classifications and add attributes

2 Progressively develop reports analysis and custom functionality

3 Advance to more complex and inter-related lists

a) Product Item Material Class Group is the largest list that you might apply this approach to

b) Major Master Lists like Chart of Accounts and Product Catalogue Master might be done in increments ONCE you have experience with this approach

c) Other Master Lists like Debtors and Creditors Masters could be restructured in time

4 Eventually you might find you have effectively re-implemented

102

10 things to look out for

1 Ambiguous names incorrect postings ndash ANSWER ndash change the name so that it is unambiguous ndash eg Factory -- Operating Cost and Factory ndash Asset

2 Jumbled accounts and other lists ndash ANSWER ndashnew sub-structure

3 Large number of dissimilar transactions in one account having to unscramble in Excel ndash ANSWER ndash create a block of well thought out accounts to replace the single account

4 Overlapping or duplicate entries ndash eg same Tyres in different places ndash ANSWER ndash close duplicates only one set of entries ndash may close both and open a new set of well-structured entries

5 Answers to ldquocommon senserdquo questions take ages to obtain ndash lots of analysis in Excel or custom software that keeps changing ndash check if all the common sense attributes are on the master record and add as necessary ndash as many as possible ndash once you start adding do the lot

103

10 things to look out for

6 Evaluate all manual spreadsheet and custom applications and determine where these are a response to inexact or sloppy configuration and progressively adjust or eliminate

7 Develop a comprehensive awareness of the need for accurate data train personnel in terms of neatness accuracy spelling capitalization accuracy of allocation etc

8 Develop soft-issue metrics ndash customer satisfaction employee satisfaction etc

9 Harmonize critical elements of information classification ndash Accounts Assets People Products ndash across all modules and all systems ndash develop an integrated environment especially between the ERP and the Operational Systems

10Balance the decision support load between modules ndash move the detail out of the General Ledger ndash 5 to 10 Asset Categories People Categories Inventory Categories etc

104

Summing up

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Some items require a very small investment ndash an ART and a science

5 A significant opportunity to get more out of your current systems

Better DECISIONS

105

What is your single most important insight from this presentation

What is the single most practical action that you can take tomorrow to apply strategic (right thing essence thinking more effectively

JamesJamesARobertsoncom

Please write down

your thoughts

NOW

If you do not act within 48 hours you probably never will (Bill Gates)

Act TODAY

106

Assisting clients to thrive through the effective application of IT and ERP

QuestionsWe will email you my book and hand-outs of slides

Dr James Robertson PrEng ndash The ERP Doctor -- Mobile +44 (0) 77 6862 2875 +27 (0)83 251 6644wwwJames-A-Robertson-and-Associatescom

JamesJamesARobertsoncom

LinkedIn httpukLinkedIncominDrJamesARobertsonERPDoctor

JARampA are available to assist in applying these principles

  • Slide 1
  • Slide 2
  • Slide 3
  • A word of caution
  • Slide 5
  • This is NOT in a Text Book
  • Pulse measurement
  • Motivating quotes
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • The fundamental requirements for an ERP
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • A classic practical example NO Executive involvement
  • Top down (CEO led) versus bottom up design
  • Slide 25
  • Three alternative ERP value scenarios Unlocking the TRUE potent
  • Slide 27
  • What is strategy An executive responsibility
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
  • Slide 47
  • Slide 48
  • Slide 49
  • What is an ERP IBIS A filing cabinet
  • IBIS ndash what every company REALLY has
  • Slide 52
  • Case Study Strategic Engineered Precision Configuration WITH C
  • Slide 54
  • Slide 55
  • Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)
  • Define Strategic Engineered Precision Configuration
  • Slide 58
  • Slide 59
  • Slide 60
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Slide 66
  • Slide 67
  • Slide 68
  • Current Issues with the hellip Master
  • Current Issues with the hellip Master (2)
  • Current Issues with the hellip Master (3)
  • Slide 72
  • Slide 73
  • Slide 74
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Slide 83
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  • Slide 85
  • Slide 86
  • Slide 87
  • Slide 88
  • Slide 89
  • Slide 90
  • Slide 91
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  • Slide 93
  • Slide 94
  • Slide 95
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  • Slide 97
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  • Slide 101
  • Slide 102
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
Page 28: IBIS – The Strategic View of Business Information -- by Dr James A Robertson PrEng

28

What is strategyAn executive responsibility

Thrive

Strategy ndash Doing the right things

Tact

ics

ndash D

oin

g t

hin

gs

right

SurviveDie slowly

Die fast

Professor Malcolm McDonald

The time dependency of strategy

Professor Malcolm McDonald -- httpwwwmalcolm-mcdonaldcom

The time dependency of strategy

Professor Malcolm McDonald -- httpwwwmalcolm-mcdonaldcom

The time dependency of strategy

Professor Malcolm McDonald

The time dependency of strategyfrom good to GREAT

Analysis of the strategic environmentThe CEO owns this view

34

What IS Strategy

The Essence of WHY the Organization exists and HOW it THRIVES

1 Virtually NEVER changes

2 Intuited

3 Discovered NOT invented

35

Determining the ESSENCE of the business and how it thrives

1 Experienced strategic facilitator

2 Interview each executive one on one starting with the CEO

3 ldquoPlease will you tell me the essence of your business and how it thrives ndash what differentiates you from your competitionrdquo

4 Listen carefully

5 Take lots of notes

6 After completing the interviews synthesize ALL the views to arrive at a SINGLE SENTENCE amplified as necessary with further detail

7 If an executive differs with the CEO then unless the CEO has just arrived the CEOrsquos view must prevail particularly if the CEO is the founder or has been there for many years

8 New executives can be FAR off the mark

36

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

37

There IS great opportunityERP can and should add value

38

Key principles of executive level strategic decision making

1 85 of the basis of executive decision making is soft and tacit information

2 Skim ndash headlines

3 Maximum focus at the start of a report ndash the first page

4 8020 ndash Pareto ndash the Critical Key issues

5 Fast

6 Decisive

7 Right more than wrong

8 High value

9 Intuitive

Critical principle ndash constraint and opportunity -- cognitive span

Drill downA function of the content

41

Personnel Strategically Aligned Key Performance Indicators (KPIrsquos)

Tell me how you want me to behave and I will tell you HOW to measure me

Tell me how you are going to measure me and I will tell you how I am going to behave

Turn it around

Some key considerations with regard to decision making

43

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

Pulse Measurement

1 Concise diagnostic intervention ndash 1 to 10 days

2 Starts with executive interviews ndash understand the Essence of the Business and how it Thrives and Critical Concerns

3 Drill down to systems

4 +- 7 bullet point findings weighted

5 +- 7 recommended actions weighted

6 Findings frequently so obvious and so practical client can continue unaided

7 Strategic advisory and or project leadership to implement recommendations

Analysis of consolidated findings

httpswwwdropboxcomshvfkrz5p5yliwwaryV7SrD6kSh

46

30

1916

14

126 3

1 Mythology hype amp tradition -- 30

2 Lack of executive custody inap-propriate governance and policies -- 19

3 Lack of strategic architecture alignment etc -- 16

4 Lack of data engineering and poor configuration -- 14

5 Soft issues and change impacts -- 12

6 Lack of an engineering approach lack of precision etc -- 6

7 Technology issues -- 3

Factors causing ERP failure

47

22

20

19

17

14

6 2

1Executive custody strategic solution architect accountability -- 22

2 Effective change facilitation -- 20

3 Strategic architecture alignment etc -- 19

4 Data engineering and configuration -- 17

5 Engineering approach design against failure precision etc -- 14

6 Business integration training processes CBT --6

7 Technology -- 2

Factors for ERP reimplementation success

The value of technology is determined by the person using the technology

49

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

bull ldquoEnterprise Resource Planningrdquo = ERP Systemsbull or bull Integrated Business Information Systemsrdquo = IBIS

bull = ALL the information ldquorepositoriesrdquobull = databasesbull = tablesbull = listsbull = filing drawers folders

bull real world items that require description and managementbull

bull + the numerical computations workflow and other activities that are executed with the numbers (and text) stored in these repositories

bull ALL of which can be done by human beings -- including making a messbull

What is an ERP IBISA filing cabinet

51

IBIS ndash what every company REALLY has

Etc etc etc

Custom-ization

In-house custom development

Industry specific package

Brandname ERP = FRED

Spreadsheets

Data warehouse and BI

52

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

53

bull Stalled ERP implementation

bull CEO bought into ldquoERP as a strategic resourcerdquo based on my approach

bull Highly structured strategic Product Class taxonomy

bull Clever software to add products and maintain high quality master data

bull Projects module

bull Brand Management expense taxonomy

bull Clever software to create a project for every brand line with these expense heads

bull Direct integration with General Ledger

bull Comprehensive Brand Project Management and reporting to Principals in Europe

bull New account increased turnover significantly because could do something competitors could NOT do

Dramatic improvements in competitiveness growth and profitability are the ONLY valid arbiters of the success of an ERP implementation or a strategic plan

Case Study Strategic Engineered Precision Configuration WITH Clever Customization to support the ESSENCE

Data engineering

Data engineering principlesCase study

1 ERP Dramatic increase in management information

2 Reduction in head count

3 Dramatic reduction in audit time and cost

4 Unqualified balance sheet first time in 15 years

5 Presented with the client at a public conference

1 Strategic ndash Essence of the Business and how it thrives

2 Engineered ndash rigorous systematic comprehensively tried and tested methods standard conventions expert practitioners etc

3 Precision ndash exact carefully design meticulously fashioned

4 Taxonomies ndash hierarchical information classifications ordering and organizing business information

5 Coupled to precision code schemes which adhere to a number of very specific coding rules and conventions

6 A total solution

Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)

57

Define Strategic Engineered Precision Configuration

bull Configuring the ERP so that it PRECISELY models the real worldbull The goal is that any executive manager supervisor or operator

can look at the configuration and say ldquoYES this IS my businessrdquobull Founded on master data taxonomies ndash structured semantic

contentbull Coupled to custom business specific attributesbull Supplemented by highly structured record level configurationbull Supporting small pieces of clever custom development that add

huge value and create huge strategic and operational opportunities

An ERP is a huge precision data processing factory

Feed it precision data

58

Conventional taxonomy example

ANIMALSELEPHANTSRHINOCEROSDOGSCATS

LIONSLEOPARDSDOMESTIC CATS

Persian CatsDomestic Short Hair Catsetc

59

Taxonomy defined

1 Logical word (semantic structure)

2 Precision vocabulary of preferred terms

3 Conveys understanding between humans with relevant knowledge and experience

4 Once linked to a precision code scheme the most important communication mechanism between computers and people

5 An art and a science

6 Once it is right it is OBVIOUS

Taxonomy example

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

61

Taxonomy relevance

1 Essential to effective operational and strategic use of business software

2 Nearly ALL validation lists (drop down lists) chart of accounts etc

3 Large body of expertise ndash Botany Zoology military filing Library Science Information Management etc

4 Unknown to many (most) IT professionals and business people

62

A computer isAn adding machine calculator

011+1=101+1+1=111+1+1+1=100

Called a ldquobitrdquo

8 bits make a byte

2 bytes make an ASCII character

A= ldquo41rdquo hex

0 1

63

Coding taxonomies

1 Computers only understand binary

2 The code is a unique binary pattern that corresponds to the structured language taxonomy

3 The only way the computer will appear to be intelligent

4 Results in ldquointelligent datardquo

5 Standard conventions1 Indents and trailing periods

2 Capitalization

3 Other standards and conventions

64

Taxonomy examples

1 Some practical examples of how code schemes should look

2 Various small validation lists ndash some custom some standard

3 Various custom product attributes

4 Product classification ndash custom field

5 Machine vehicle operating costs and spares

6 Consolidation Charts of Accounts medium and large organizations

65

Example of custom data entry screenWith custom taxonomies

Custom code maintenance development for client specific taxonomy

Matching codes in unrelated module provide logical integration

Getting the software to do what it supposedly cannot do

Example of exceptionally BAD practice

500528 Waste Material Consumed500530 Loss from valuation of external materials500540 Loss from valuation of own materials500550 Losses - inventory variance -consignment

sale500560 Safety Clothing500565 Safety Equipment500570 Sand amp Stone500575 Scraper Rope500580 Scrapers500585 Services500590 Signs500595 Skips amp Cages500600 Finished Goods Inventory Offset500605 Smelting amp Refining500610 Production Order Settlement - Variance500615 Steel Other500620 Steel Sections500625 Steel Sheets amp Plates

Huge impact on integration reporting etc

Current Issues with the hellip Master

bull Unstructured

bull Lack of robust disciplined code management

bull Different blocks of codes for different divisions

bull Same item in more than one place

bull Different categories should be in distinctly separate logical blocks

Current Issues with the hellip Master

bull Equivalent descriptions different codes

bull Warehouse codes embedded in item codes

bull As many as twenty occurrences of the same physical

bull Makes operation and reporting inaccurate and difficult

NQR500 TRUCKISUZUNQR500OR HHOSES EXT OUTSIDE REPAIRS HYD HOSES EXTOR HHOSES INT OUTSIDE REPAIRS HYD HOSES INTOR WINDOWS EXT OUTSIDE REPAIRS - WINDOWS EXTOR WINDOWS INT OUTSIDE REPAIRS - WINDOWS INTOREP HYD HOSES OUTSIDE REPAIRS - HYD HOSESOREP WINDOWS OUTSIDE REPAIRS - WINDOWSOIL MAROPA 320 MAROPA 320 OILOIL01 AUTO TRANS FLUID (ATF)DBOIL01-R0303 AUTO TRANS FLUID (ATF)DBOIL01-R0304 AUTO TRANS FLUID (ATF)DBOIL01-R0305 AUTO TRANS FLUID (ATF)DBOIL01-R0306 AUTO TRANS FLUID (ATF)DBOIL01-R0307 AUTO TRANS FLUID (ATF)DB

ITEM CODE DESCRIPTION ITEM CODE DESCRIPTION100004200002 TYRE LOCK RING SFETY 25 175R25 XGC E3 TYRE MICHELIN 175R25 XGC E3100004203007 TYRE MC1800R25XHAD 2 19575R16C TYRE MICHELIN 19575R16C100004203008 TYRE MC175R25XMD2 2 225R25 YO TYRE TYRE 100004203018 TYRE BS265R25VLTSE4 235X25 FS TYRE 100004203019 TYRE BS205R25VLTSE4 255R25 FS TYRE 100004203020 TYRE BS1200R24M840 265R25 FS TYRE 100004203026 TYRE FS195R14 CV2000 265R25 GY TYRE 100004203030 TYRE NOK205R25 L3 LODER GRIP BS265R25VLTSE4 TYRE BRIDGESTONE BS265R25VLTS100004203032 TYRE TOY265-25G25L520PR MC205R25XADN1 TYRE MICHELIN MC205R25XADN1100004203036 TYRE TOY205R25E3 MC235R25XADN1 TYRE MICHELIN MC235R25XADN1100004203055 TYRE MC1200R24XZY MC235R25XMD22 TYRE MICHELIN MC235R25XMD22100004203062 TYRE BS265-25L5 MC265R25XADN1 TYRE MICHELIN MC265R25XADN1100004203063 TYRE DUN265-25L5 MC265R25XMD22 TYRE MICHELIN MC265R25XMD22100004203065 TYRE MC1800R25XKD S1800R25 TYRE 100004203067 TYRE GENERAL 265-25L5 40PLY S225R25 YO TY TYRE 100004203074 TYRE BS295R25VLTSZ S235X25 FS TYRE 100004203077 TYRE PRIMEX 235-25L5 SLICK S255R25 FS TYRE 103194203001 TYRE BF GOOD RICH 40070R20 S265R25 BS TYRE BRIDGESTONE 265R25 VLT801070704049 TYRE O-RING 325T S265R25 FS TYRE 801070704051 TYRE VALVE S265R25 GY TYRE 801070704052 TYRE VALVE CORE SRI0008 TYRE MICHELIN 295R25 XADN801070704053 TYRE HANLING FEE SERVICE FEE TYRE SERVICE FEE1200R24 XZY E2 TYRE MICHELIN 1200R24 XZY E2 SPUD TYRE SPUD

Current Issues with the hellip Master Multiple occurrences of the same

physical entity with different codes

Very different codes for broadly identical physical entities ndash tyres ndash locate in entirely different locations in the table

Precision ordered dataVersus hellip

73

Value versus precisionA critical consideration

Practical fundamental strategic taxonomy precision

Busi

ness

valu

e d

eliv

ere

d

100

100

The goal

Just about every implementation I have ever seen

Financial cubeEssence of integrationWell over 1000 hours RampD

Location

Fun

ctio

n

Accounts

Accounts -- fi

nancial

Assets

Prod

ucts

Peop

le

Pro

ject

s

etc

Cubic business modelA logical taxonomic construct

Every organization has a location logical dimension ndash where we do what we do

and a functional logical dimension ndash what we do

These can be plotted on a matrix of function versus location

This is fundamental to the design of a chart of accounts and all other logical components that define the business

There are multiple further dimensions including income expenditure personnel machines products etc

Each of these should be described by a fundamental precision strategic taxonomy

This model in the general ledger provides a critical elment of integration

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

1 Broad concept been known to me for over twenty years

2 I have done some elements semi-manually

3 For years I thought everyone could understand this and do it

4 Never seen anything like it

5 Extremely powerful tool

The true value

1 Exceptionally high quality financial data

2 Extremely easy to access and analyze

3 Facilitate greatly improved high value executive level strategic decision making ndash the decisions to thrive

4 Properly used WILL lead to greatly improved competitiveness and profitability

5 This will enhance profitable growth

6 Every organization needs this

7 The current ERP market is estimated at US$56 billion

8 We can easily capture at least 1 of this over the next ten years ndash this is THE way of the future

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

1 Taxonomy approach immediately engages with executives to specify high level configuration focused on the essence of the business ndash focus on better decision making NOT process ndash strategic executive level facilitation ndash excellent executive engagement and custody

2 Fundamental focus on better strategic (thrive) decisions at executive and operational level ndash put the essence (strategy) of the business in the face of staff at all levels constantly

3 Design geared to answering the questions you have not yet thought to ask ndash no need for lengthy business requirements workshops

4 Orders of magnitude improvement in system strategic support value delivery ndash basis for enabling executives and managers to make much better decisions IF they do the work to interpret and act on the information

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

5 Move away from expensive resources constantly maintaining simple reports to developing sophisticated models that support high value understanding analysis and decision making

6 Major improvements in quality of master data and ease of master data maintenance

7 Systems easier and more efficient to use at a transaction level frequently results in productivity gains and head count reductions reduction in audit fees etc

8 Do things the software vendor does not think are possible and that may create substantial strategic value opportunities

9 Establish a culture of data precision in fact a whole culture relating to the way you run your systems

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

1 Strategic (thrive) decision support ndash psychology of decision making ndash strategic elements at top of list comply with cognitive span equals seven plus or minus two items at any level of hierarchy

2 Every validation list custom validation lists fully describe entities the way the business and executives think about them

3 Fundamental first principles strategic design with finely granular highly structured hierarchically presented content

4 Ease of reading and navigation ndash trailing periods indents capitalization precision language ndash semantic structure ndash JARampA originated standards and conventions

5 Ease of reporting ndash range coding ndash ease of report maintenance ndash context for precision configuration ndash ease and quality of master data maintenance

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

6 Creative strategic use of unrelated modules to work together and limited scope creative strategic custom development ndash the impossible achieved affordably

7 Cubic business model ndash a powerful logical ldquoactivity basedrdquo management model in the General Ledger ndash powerful strategic decision support benefits with major positive governance impacts and reduced audit fees ndash JARampA have custom developed software to assist with this

8 Lower long term system operating costs coupled with ORDERS OF MAGNITUDE IMPROVEMENT in effectiveness efficiency and decision support ndash better thrive (profitable growth decisions) ndash where the REAL value lies ndash answer the questions we have not yet thought of

85

e

Summing up ndash the JARampA Approach to Creating Competitive Advantage

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Requires a significant investment

5 An ART and a science

6 Vital to unlocking the true value of any Business Information System Investment

7 An opportunity for dramatic gearing of any investment

Better DECISIONS

87

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

7 Ten things to enhance your current systems

88

What can be done

1 Buy a new ERP ndash expensive high risk

2 Re-implement your current ERP ndash not quite as expensive

3 Comprehensive Data Warehouse with Precision Taxonomies ndash not nearly as expensive or high risk but still costly

4 Anything else -- SMALL changes

What is an ERPREALLY

A huge precision data processing factory that SHOULD be fed precision data in order to produce precision

results (the factory CAN be OLD)

What is an ERPRefurbish

vs Deleting a building

>
>

1 Software settings

2 Cubic Business Modeltrade in the General Ledger

3 Asset classification

4 Product Material Item classification catalogue

5 Classification of Personnel

6 Other specific classifications

7 Unique attributes on Products and other classification master data

8 General record level attribute settings

9 Other configuration settings

Components of Precision Configuration

93

How is value created

Value is created by business actions that deliver on the essence of why the organization exists and how it thrives

Value manifests through increased profitability growth acquisitions job satisfaction fulfilment of the strategic vision

The consequence of intuitive intelligent informed leadership business decisions ndash thrive decisions

Such decisions are facilitated accelerated and enhanced through access to more intelligent meaningful and relevant information

Answers to the questions I have not yet thought to ask

Such ldquointelligent informationrdquo is assembled as a consequence of high level strategic and executive level input into the design of the data CONTENT ndash taxonomies designed to catalogue every conceivably relevant classification ahead of time

High value intelligent c

ontent desig

n

94

Some SMALL things YOU can doTo make your ERP work better for you TOMORROW

1 Repopulate key standard attribute tables

2 Create new custom attribute tables

95

Repopulate key standard attribute tables

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

Drastically im

prove the content o

f some

key tables s

uch as Credit N

ote Reasons

Product Ite

m Class etc

96

Develop lists

1 One to ten people in a room with a projector

2 Brainstorm all possible content for the list ndash capture on screen

3 Each summarize to between five and ten headings

4 Type all the lists in

5 Combine them into between five and ten groups

6 Give each group a heading

7 Lift out sub-categories

8 Code ndash remember indents trailing periods capitalization

9 Check impacts

10Implement

97

Develop lists 2

1 Quality of list is dependent on quality of input

2 Want lists to be complete comprehensive and well designed

3 Design compromises will be with you for ever

4 Document

5 Train

6 Utilize

98

Develop lists 3

1 Develop Hierarchy

a) Hierarchy of descriptions ndash indent each level by one character position

b) HEADINGS IN CAPITAL LETTERS

c) Posting level items in Proper Case

d) Abbreviate as necessary

2 Code

a) Mirror indents with trailing periods

b) Gap code

c) Mnemonic Alpha preferred else Alpha Numeric else Numeric

d) 1 to 4 character segments separated by ldquo-rdquo

99

Create new custom attribute tables

Add user defined attri

bute fields anywhere

where they m

ake sense ndash P

roducts

Debtors (Custo

mers) e

tc

100

Develop attributes

1 One to ten people in a room with a projector

2 Brainstorm all possible attributes for management information

3 If in doubt add

4 Structure and Code as before

5 Capture sheets

6 Train staff to classify and add

7 Reports

8 Identify clever functionality that can work with attributes add where cost effective

9 Harvest information

101

Unlocking the full potential

1 Progressively improve classifications and add attributes

2 Progressively develop reports analysis and custom functionality

3 Advance to more complex and inter-related lists

a) Product Item Material Class Group is the largest list that you might apply this approach to

b) Major Master Lists like Chart of Accounts and Product Catalogue Master might be done in increments ONCE you have experience with this approach

c) Other Master Lists like Debtors and Creditors Masters could be restructured in time

4 Eventually you might find you have effectively re-implemented

102

10 things to look out for

1 Ambiguous names incorrect postings ndash ANSWER ndash change the name so that it is unambiguous ndash eg Factory -- Operating Cost and Factory ndash Asset

2 Jumbled accounts and other lists ndash ANSWER ndashnew sub-structure

3 Large number of dissimilar transactions in one account having to unscramble in Excel ndash ANSWER ndash create a block of well thought out accounts to replace the single account

4 Overlapping or duplicate entries ndash eg same Tyres in different places ndash ANSWER ndash close duplicates only one set of entries ndash may close both and open a new set of well-structured entries

5 Answers to ldquocommon senserdquo questions take ages to obtain ndash lots of analysis in Excel or custom software that keeps changing ndash check if all the common sense attributes are on the master record and add as necessary ndash as many as possible ndash once you start adding do the lot

103

10 things to look out for

6 Evaluate all manual spreadsheet and custom applications and determine where these are a response to inexact or sloppy configuration and progressively adjust or eliminate

7 Develop a comprehensive awareness of the need for accurate data train personnel in terms of neatness accuracy spelling capitalization accuracy of allocation etc

8 Develop soft-issue metrics ndash customer satisfaction employee satisfaction etc

9 Harmonize critical elements of information classification ndash Accounts Assets People Products ndash across all modules and all systems ndash develop an integrated environment especially between the ERP and the Operational Systems

10Balance the decision support load between modules ndash move the detail out of the General Ledger ndash 5 to 10 Asset Categories People Categories Inventory Categories etc

104

Summing up

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Some items require a very small investment ndash an ART and a science

5 A significant opportunity to get more out of your current systems

Better DECISIONS

105

What is your single most important insight from this presentation

What is the single most practical action that you can take tomorrow to apply strategic (right thing essence thinking more effectively

JamesJamesARobertsoncom

Please write down

your thoughts

NOW

If you do not act within 48 hours you probably never will (Bill Gates)

Act TODAY

106

Assisting clients to thrive through the effective application of IT and ERP

QuestionsWe will email you my book and hand-outs of slides

Dr James Robertson PrEng ndash The ERP Doctor -- Mobile +44 (0) 77 6862 2875 +27 (0)83 251 6644wwwJames-A-Robertson-and-Associatescom

JamesJamesARobertsoncom

LinkedIn httpukLinkedIncominDrJamesARobertsonERPDoctor

JARampA are available to assist in applying these principles

  • Slide 1
  • Slide 2
  • Slide 3
  • A word of caution
  • Slide 5
  • This is NOT in a Text Book
  • Pulse measurement
  • Motivating quotes
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • The fundamental requirements for an ERP
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • A classic practical example NO Executive involvement
  • Top down (CEO led) versus bottom up design
  • Slide 25
  • Three alternative ERP value scenarios Unlocking the TRUE potent
  • Slide 27
  • What is strategy An executive responsibility
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
  • Slide 47
  • Slide 48
  • Slide 49
  • What is an ERP IBIS A filing cabinet
  • IBIS ndash what every company REALLY has
  • Slide 52
  • Case Study Strategic Engineered Precision Configuration WITH C
  • Slide 54
  • Slide 55
  • Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)
  • Define Strategic Engineered Precision Configuration
  • Slide 58
  • Slide 59
  • Slide 60
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Slide 66
  • Slide 67
  • Slide 68
  • Current Issues with the hellip Master
  • Current Issues with the hellip Master (2)
  • Current Issues with the hellip Master (3)
  • Slide 72
  • Slide 73
  • Slide 74
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Slide 83
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  • Slide 86
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  • Slide 105
  • Slide 106
Page 29: IBIS – The Strategic View of Business Information -- by Dr James A Robertson PrEng

The time dependency of strategy

Professor Malcolm McDonald -- httpwwwmalcolm-mcdonaldcom

The time dependency of strategy

Professor Malcolm McDonald -- httpwwwmalcolm-mcdonaldcom

The time dependency of strategy

Professor Malcolm McDonald

The time dependency of strategyfrom good to GREAT

Analysis of the strategic environmentThe CEO owns this view

34

What IS Strategy

The Essence of WHY the Organization exists and HOW it THRIVES

1 Virtually NEVER changes

2 Intuited

3 Discovered NOT invented

35

Determining the ESSENCE of the business and how it thrives

1 Experienced strategic facilitator

2 Interview each executive one on one starting with the CEO

3 ldquoPlease will you tell me the essence of your business and how it thrives ndash what differentiates you from your competitionrdquo

4 Listen carefully

5 Take lots of notes

6 After completing the interviews synthesize ALL the views to arrive at a SINGLE SENTENCE amplified as necessary with further detail

7 If an executive differs with the CEO then unless the CEO has just arrived the CEOrsquos view must prevail particularly if the CEO is the founder or has been there for many years

8 New executives can be FAR off the mark

36

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

37

There IS great opportunityERP can and should add value

38

Key principles of executive level strategic decision making

1 85 of the basis of executive decision making is soft and tacit information

2 Skim ndash headlines

3 Maximum focus at the start of a report ndash the first page

4 8020 ndash Pareto ndash the Critical Key issues

5 Fast

6 Decisive

7 Right more than wrong

8 High value

9 Intuitive

Critical principle ndash constraint and opportunity -- cognitive span

Drill downA function of the content

41

Personnel Strategically Aligned Key Performance Indicators (KPIrsquos)

Tell me how you want me to behave and I will tell you HOW to measure me

Tell me how you are going to measure me and I will tell you how I am going to behave

Turn it around

Some key considerations with regard to decision making

43

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

Pulse Measurement

1 Concise diagnostic intervention ndash 1 to 10 days

2 Starts with executive interviews ndash understand the Essence of the Business and how it Thrives and Critical Concerns

3 Drill down to systems

4 +- 7 bullet point findings weighted

5 +- 7 recommended actions weighted

6 Findings frequently so obvious and so practical client can continue unaided

7 Strategic advisory and or project leadership to implement recommendations

Analysis of consolidated findings

httpswwwdropboxcomshvfkrz5p5yliwwaryV7SrD6kSh

46

30

1916

14

126 3

1 Mythology hype amp tradition -- 30

2 Lack of executive custody inap-propriate governance and policies -- 19

3 Lack of strategic architecture alignment etc -- 16

4 Lack of data engineering and poor configuration -- 14

5 Soft issues and change impacts -- 12

6 Lack of an engineering approach lack of precision etc -- 6

7 Technology issues -- 3

Factors causing ERP failure

47

22

20

19

17

14

6 2

1Executive custody strategic solution architect accountability -- 22

2 Effective change facilitation -- 20

3 Strategic architecture alignment etc -- 19

4 Data engineering and configuration -- 17

5 Engineering approach design against failure precision etc -- 14

6 Business integration training processes CBT --6

7 Technology -- 2

Factors for ERP reimplementation success

The value of technology is determined by the person using the technology

49

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

bull ldquoEnterprise Resource Planningrdquo = ERP Systemsbull or bull Integrated Business Information Systemsrdquo = IBIS

bull = ALL the information ldquorepositoriesrdquobull = databasesbull = tablesbull = listsbull = filing drawers folders

bull real world items that require description and managementbull

bull + the numerical computations workflow and other activities that are executed with the numbers (and text) stored in these repositories

bull ALL of which can be done by human beings -- including making a messbull

What is an ERP IBISA filing cabinet

51

IBIS ndash what every company REALLY has

Etc etc etc

Custom-ization

In-house custom development

Industry specific package

Brandname ERP = FRED

Spreadsheets

Data warehouse and BI

52

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

53

bull Stalled ERP implementation

bull CEO bought into ldquoERP as a strategic resourcerdquo based on my approach

bull Highly structured strategic Product Class taxonomy

bull Clever software to add products and maintain high quality master data

bull Projects module

bull Brand Management expense taxonomy

bull Clever software to create a project for every brand line with these expense heads

bull Direct integration with General Ledger

bull Comprehensive Brand Project Management and reporting to Principals in Europe

bull New account increased turnover significantly because could do something competitors could NOT do

Dramatic improvements in competitiveness growth and profitability are the ONLY valid arbiters of the success of an ERP implementation or a strategic plan

Case Study Strategic Engineered Precision Configuration WITH Clever Customization to support the ESSENCE

Data engineering

Data engineering principlesCase study

1 ERP Dramatic increase in management information

2 Reduction in head count

3 Dramatic reduction in audit time and cost

4 Unqualified balance sheet first time in 15 years

5 Presented with the client at a public conference

1 Strategic ndash Essence of the Business and how it thrives

2 Engineered ndash rigorous systematic comprehensively tried and tested methods standard conventions expert practitioners etc

3 Precision ndash exact carefully design meticulously fashioned

4 Taxonomies ndash hierarchical information classifications ordering and organizing business information

5 Coupled to precision code schemes which adhere to a number of very specific coding rules and conventions

6 A total solution

Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)

57

Define Strategic Engineered Precision Configuration

bull Configuring the ERP so that it PRECISELY models the real worldbull The goal is that any executive manager supervisor or operator

can look at the configuration and say ldquoYES this IS my businessrdquobull Founded on master data taxonomies ndash structured semantic

contentbull Coupled to custom business specific attributesbull Supplemented by highly structured record level configurationbull Supporting small pieces of clever custom development that add

huge value and create huge strategic and operational opportunities

An ERP is a huge precision data processing factory

Feed it precision data

58

Conventional taxonomy example

ANIMALSELEPHANTSRHINOCEROSDOGSCATS

LIONSLEOPARDSDOMESTIC CATS

Persian CatsDomestic Short Hair Catsetc

59

Taxonomy defined

1 Logical word (semantic structure)

2 Precision vocabulary of preferred terms

3 Conveys understanding between humans with relevant knowledge and experience

4 Once linked to a precision code scheme the most important communication mechanism between computers and people

5 An art and a science

6 Once it is right it is OBVIOUS

Taxonomy example

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

61

Taxonomy relevance

1 Essential to effective operational and strategic use of business software

2 Nearly ALL validation lists (drop down lists) chart of accounts etc

3 Large body of expertise ndash Botany Zoology military filing Library Science Information Management etc

4 Unknown to many (most) IT professionals and business people

62

A computer isAn adding machine calculator

011+1=101+1+1=111+1+1+1=100

Called a ldquobitrdquo

8 bits make a byte

2 bytes make an ASCII character

A= ldquo41rdquo hex

0 1

63

Coding taxonomies

1 Computers only understand binary

2 The code is a unique binary pattern that corresponds to the structured language taxonomy

3 The only way the computer will appear to be intelligent

4 Results in ldquointelligent datardquo

5 Standard conventions1 Indents and trailing periods

2 Capitalization

3 Other standards and conventions

64

Taxonomy examples

1 Some practical examples of how code schemes should look

2 Various small validation lists ndash some custom some standard

3 Various custom product attributes

4 Product classification ndash custom field

5 Machine vehicle operating costs and spares

6 Consolidation Charts of Accounts medium and large organizations

65

Example of custom data entry screenWith custom taxonomies

Custom code maintenance development for client specific taxonomy

Matching codes in unrelated module provide logical integration

Getting the software to do what it supposedly cannot do

Example of exceptionally BAD practice

500528 Waste Material Consumed500530 Loss from valuation of external materials500540 Loss from valuation of own materials500550 Losses - inventory variance -consignment

sale500560 Safety Clothing500565 Safety Equipment500570 Sand amp Stone500575 Scraper Rope500580 Scrapers500585 Services500590 Signs500595 Skips amp Cages500600 Finished Goods Inventory Offset500605 Smelting amp Refining500610 Production Order Settlement - Variance500615 Steel Other500620 Steel Sections500625 Steel Sheets amp Plates

Huge impact on integration reporting etc

Current Issues with the hellip Master

bull Unstructured

bull Lack of robust disciplined code management

bull Different blocks of codes for different divisions

bull Same item in more than one place

bull Different categories should be in distinctly separate logical blocks

Current Issues with the hellip Master

bull Equivalent descriptions different codes

bull Warehouse codes embedded in item codes

bull As many as twenty occurrences of the same physical

bull Makes operation and reporting inaccurate and difficult

NQR500 TRUCKISUZUNQR500OR HHOSES EXT OUTSIDE REPAIRS HYD HOSES EXTOR HHOSES INT OUTSIDE REPAIRS HYD HOSES INTOR WINDOWS EXT OUTSIDE REPAIRS - WINDOWS EXTOR WINDOWS INT OUTSIDE REPAIRS - WINDOWS INTOREP HYD HOSES OUTSIDE REPAIRS - HYD HOSESOREP WINDOWS OUTSIDE REPAIRS - WINDOWSOIL MAROPA 320 MAROPA 320 OILOIL01 AUTO TRANS FLUID (ATF)DBOIL01-R0303 AUTO TRANS FLUID (ATF)DBOIL01-R0304 AUTO TRANS FLUID (ATF)DBOIL01-R0305 AUTO TRANS FLUID (ATF)DBOIL01-R0306 AUTO TRANS FLUID (ATF)DBOIL01-R0307 AUTO TRANS FLUID (ATF)DB

ITEM CODE DESCRIPTION ITEM CODE DESCRIPTION100004200002 TYRE LOCK RING SFETY 25 175R25 XGC E3 TYRE MICHELIN 175R25 XGC E3100004203007 TYRE MC1800R25XHAD 2 19575R16C TYRE MICHELIN 19575R16C100004203008 TYRE MC175R25XMD2 2 225R25 YO TYRE TYRE 100004203018 TYRE BS265R25VLTSE4 235X25 FS TYRE 100004203019 TYRE BS205R25VLTSE4 255R25 FS TYRE 100004203020 TYRE BS1200R24M840 265R25 FS TYRE 100004203026 TYRE FS195R14 CV2000 265R25 GY TYRE 100004203030 TYRE NOK205R25 L3 LODER GRIP BS265R25VLTSE4 TYRE BRIDGESTONE BS265R25VLTS100004203032 TYRE TOY265-25G25L520PR MC205R25XADN1 TYRE MICHELIN MC205R25XADN1100004203036 TYRE TOY205R25E3 MC235R25XADN1 TYRE MICHELIN MC235R25XADN1100004203055 TYRE MC1200R24XZY MC235R25XMD22 TYRE MICHELIN MC235R25XMD22100004203062 TYRE BS265-25L5 MC265R25XADN1 TYRE MICHELIN MC265R25XADN1100004203063 TYRE DUN265-25L5 MC265R25XMD22 TYRE MICHELIN MC265R25XMD22100004203065 TYRE MC1800R25XKD S1800R25 TYRE 100004203067 TYRE GENERAL 265-25L5 40PLY S225R25 YO TY TYRE 100004203074 TYRE BS295R25VLTSZ S235X25 FS TYRE 100004203077 TYRE PRIMEX 235-25L5 SLICK S255R25 FS TYRE 103194203001 TYRE BF GOOD RICH 40070R20 S265R25 BS TYRE BRIDGESTONE 265R25 VLT801070704049 TYRE O-RING 325T S265R25 FS TYRE 801070704051 TYRE VALVE S265R25 GY TYRE 801070704052 TYRE VALVE CORE SRI0008 TYRE MICHELIN 295R25 XADN801070704053 TYRE HANLING FEE SERVICE FEE TYRE SERVICE FEE1200R24 XZY E2 TYRE MICHELIN 1200R24 XZY E2 SPUD TYRE SPUD

Current Issues with the hellip Master Multiple occurrences of the same

physical entity with different codes

Very different codes for broadly identical physical entities ndash tyres ndash locate in entirely different locations in the table

Precision ordered dataVersus hellip

73

Value versus precisionA critical consideration

Practical fundamental strategic taxonomy precision

Busi

ness

valu

e d

eliv

ere

d

100

100

The goal

Just about every implementation I have ever seen

Financial cubeEssence of integrationWell over 1000 hours RampD

Location

Fun

ctio

n

Accounts

Accounts -- fi

nancial

Assets

Prod

ucts

Peop

le

Pro

ject

s

etc

Cubic business modelA logical taxonomic construct

Every organization has a location logical dimension ndash where we do what we do

and a functional logical dimension ndash what we do

These can be plotted on a matrix of function versus location

This is fundamental to the design of a chart of accounts and all other logical components that define the business

There are multiple further dimensions including income expenditure personnel machines products etc

Each of these should be described by a fundamental precision strategic taxonomy

This model in the general ledger provides a critical elment of integration

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

1 Broad concept been known to me for over twenty years

2 I have done some elements semi-manually

3 For years I thought everyone could understand this and do it

4 Never seen anything like it

5 Extremely powerful tool

The true value

1 Exceptionally high quality financial data

2 Extremely easy to access and analyze

3 Facilitate greatly improved high value executive level strategic decision making ndash the decisions to thrive

4 Properly used WILL lead to greatly improved competitiveness and profitability

5 This will enhance profitable growth

6 Every organization needs this

7 The current ERP market is estimated at US$56 billion

8 We can easily capture at least 1 of this over the next ten years ndash this is THE way of the future

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

1 Taxonomy approach immediately engages with executives to specify high level configuration focused on the essence of the business ndash focus on better decision making NOT process ndash strategic executive level facilitation ndash excellent executive engagement and custody

2 Fundamental focus on better strategic (thrive) decisions at executive and operational level ndash put the essence (strategy) of the business in the face of staff at all levels constantly

3 Design geared to answering the questions you have not yet thought to ask ndash no need for lengthy business requirements workshops

4 Orders of magnitude improvement in system strategic support value delivery ndash basis for enabling executives and managers to make much better decisions IF they do the work to interpret and act on the information

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

5 Move away from expensive resources constantly maintaining simple reports to developing sophisticated models that support high value understanding analysis and decision making

6 Major improvements in quality of master data and ease of master data maintenance

7 Systems easier and more efficient to use at a transaction level frequently results in productivity gains and head count reductions reduction in audit fees etc

8 Do things the software vendor does not think are possible and that may create substantial strategic value opportunities

9 Establish a culture of data precision in fact a whole culture relating to the way you run your systems

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

1 Strategic (thrive) decision support ndash psychology of decision making ndash strategic elements at top of list comply with cognitive span equals seven plus or minus two items at any level of hierarchy

2 Every validation list custom validation lists fully describe entities the way the business and executives think about them

3 Fundamental first principles strategic design with finely granular highly structured hierarchically presented content

4 Ease of reading and navigation ndash trailing periods indents capitalization precision language ndash semantic structure ndash JARampA originated standards and conventions

5 Ease of reporting ndash range coding ndash ease of report maintenance ndash context for precision configuration ndash ease and quality of master data maintenance

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

6 Creative strategic use of unrelated modules to work together and limited scope creative strategic custom development ndash the impossible achieved affordably

7 Cubic business model ndash a powerful logical ldquoactivity basedrdquo management model in the General Ledger ndash powerful strategic decision support benefits with major positive governance impacts and reduced audit fees ndash JARampA have custom developed software to assist with this

8 Lower long term system operating costs coupled with ORDERS OF MAGNITUDE IMPROVEMENT in effectiveness efficiency and decision support ndash better thrive (profitable growth decisions) ndash where the REAL value lies ndash answer the questions we have not yet thought of

85

e

Summing up ndash the JARampA Approach to Creating Competitive Advantage

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Requires a significant investment

5 An ART and a science

6 Vital to unlocking the true value of any Business Information System Investment

7 An opportunity for dramatic gearing of any investment

Better DECISIONS

87

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

7 Ten things to enhance your current systems

88

What can be done

1 Buy a new ERP ndash expensive high risk

2 Re-implement your current ERP ndash not quite as expensive

3 Comprehensive Data Warehouse with Precision Taxonomies ndash not nearly as expensive or high risk but still costly

4 Anything else -- SMALL changes

What is an ERPREALLY

A huge precision data processing factory that SHOULD be fed precision data in order to produce precision

results (the factory CAN be OLD)

What is an ERPRefurbish

vs Deleting a building

>
>

1 Software settings

2 Cubic Business Modeltrade in the General Ledger

3 Asset classification

4 Product Material Item classification catalogue

5 Classification of Personnel

6 Other specific classifications

7 Unique attributes on Products and other classification master data

8 General record level attribute settings

9 Other configuration settings

Components of Precision Configuration

93

How is value created

Value is created by business actions that deliver on the essence of why the organization exists and how it thrives

Value manifests through increased profitability growth acquisitions job satisfaction fulfilment of the strategic vision

The consequence of intuitive intelligent informed leadership business decisions ndash thrive decisions

Such decisions are facilitated accelerated and enhanced through access to more intelligent meaningful and relevant information

Answers to the questions I have not yet thought to ask

Such ldquointelligent informationrdquo is assembled as a consequence of high level strategic and executive level input into the design of the data CONTENT ndash taxonomies designed to catalogue every conceivably relevant classification ahead of time

High value intelligent c

ontent desig

n

94

Some SMALL things YOU can doTo make your ERP work better for you TOMORROW

1 Repopulate key standard attribute tables

2 Create new custom attribute tables

95

Repopulate key standard attribute tables

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

Drastically im

prove the content o

f some

key tables s

uch as Credit N

ote Reasons

Product Ite

m Class etc

96

Develop lists

1 One to ten people in a room with a projector

2 Brainstorm all possible content for the list ndash capture on screen

3 Each summarize to between five and ten headings

4 Type all the lists in

5 Combine them into between five and ten groups

6 Give each group a heading

7 Lift out sub-categories

8 Code ndash remember indents trailing periods capitalization

9 Check impacts

10Implement

97

Develop lists 2

1 Quality of list is dependent on quality of input

2 Want lists to be complete comprehensive and well designed

3 Design compromises will be with you for ever

4 Document

5 Train

6 Utilize

98

Develop lists 3

1 Develop Hierarchy

a) Hierarchy of descriptions ndash indent each level by one character position

b) HEADINGS IN CAPITAL LETTERS

c) Posting level items in Proper Case

d) Abbreviate as necessary

2 Code

a) Mirror indents with trailing periods

b) Gap code

c) Mnemonic Alpha preferred else Alpha Numeric else Numeric

d) 1 to 4 character segments separated by ldquo-rdquo

99

Create new custom attribute tables

Add user defined attri

bute fields anywhere

where they m

ake sense ndash P

roducts

Debtors (Custo

mers) e

tc

100

Develop attributes

1 One to ten people in a room with a projector

2 Brainstorm all possible attributes for management information

3 If in doubt add

4 Structure and Code as before

5 Capture sheets

6 Train staff to classify and add

7 Reports

8 Identify clever functionality that can work with attributes add where cost effective

9 Harvest information

101

Unlocking the full potential

1 Progressively improve classifications and add attributes

2 Progressively develop reports analysis and custom functionality

3 Advance to more complex and inter-related lists

a) Product Item Material Class Group is the largest list that you might apply this approach to

b) Major Master Lists like Chart of Accounts and Product Catalogue Master might be done in increments ONCE you have experience with this approach

c) Other Master Lists like Debtors and Creditors Masters could be restructured in time

4 Eventually you might find you have effectively re-implemented

102

10 things to look out for

1 Ambiguous names incorrect postings ndash ANSWER ndash change the name so that it is unambiguous ndash eg Factory -- Operating Cost and Factory ndash Asset

2 Jumbled accounts and other lists ndash ANSWER ndashnew sub-structure

3 Large number of dissimilar transactions in one account having to unscramble in Excel ndash ANSWER ndash create a block of well thought out accounts to replace the single account

4 Overlapping or duplicate entries ndash eg same Tyres in different places ndash ANSWER ndash close duplicates only one set of entries ndash may close both and open a new set of well-structured entries

5 Answers to ldquocommon senserdquo questions take ages to obtain ndash lots of analysis in Excel or custom software that keeps changing ndash check if all the common sense attributes are on the master record and add as necessary ndash as many as possible ndash once you start adding do the lot

103

10 things to look out for

6 Evaluate all manual spreadsheet and custom applications and determine where these are a response to inexact or sloppy configuration and progressively adjust or eliminate

7 Develop a comprehensive awareness of the need for accurate data train personnel in terms of neatness accuracy spelling capitalization accuracy of allocation etc

8 Develop soft-issue metrics ndash customer satisfaction employee satisfaction etc

9 Harmonize critical elements of information classification ndash Accounts Assets People Products ndash across all modules and all systems ndash develop an integrated environment especially between the ERP and the Operational Systems

10Balance the decision support load between modules ndash move the detail out of the General Ledger ndash 5 to 10 Asset Categories People Categories Inventory Categories etc

104

Summing up

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Some items require a very small investment ndash an ART and a science

5 A significant opportunity to get more out of your current systems

Better DECISIONS

105

What is your single most important insight from this presentation

What is the single most practical action that you can take tomorrow to apply strategic (right thing essence thinking more effectively

JamesJamesARobertsoncom

Please write down

your thoughts

NOW

If you do not act within 48 hours you probably never will (Bill Gates)

Act TODAY

106

Assisting clients to thrive through the effective application of IT and ERP

QuestionsWe will email you my book and hand-outs of slides

Dr James Robertson PrEng ndash The ERP Doctor -- Mobile +44 (0) 77 6862 2875 +27 (0)83 251 6644wwwJames-A-Robertson-and-Associatescom

JamesJamesARobertsoncom

LinkedIn httpukLinkedIncominDrJamesARobertsonERPDoctor

JARampA are available to assist in applying these principles

  • Slide 1
  • Slide 2
  • Slide 3
  • A word of caution
  • Slide 5
  • This is NOT in a Text Book
  • Pulse measurement
  • Motivating quotes
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • The fundamental requirements for an ERP
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • A classic practical example NO Executive involvement
  • Top down (CEO led) versus bottom up design
  • Slide 25
  • Three alternative ERP value scenarios Unlocking the TRUE potent
  • Slide 27
  • What is strategy An executive responsibility
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
  • Slide 47
  • Slide 48
  • Slide 49
  • What is an ERP IBIS A filing cabinet
  • IBIS ndash what every company REALLY has
  • Slide 52
  • Case Study Strategic Engineered Precision Configuration WITH C
  • Slide 54
  • Slide 55
  • Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)
  • Define Strategic Engineered Precision Configuration
  • Slide 58
  • Slide 59
  • Slide 60
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Slide 66
  • Slide 67
  • Slide 68
  • Current Issues with the hellip Master
  • Current Issues with the hellip Master (2)
  • Current Issues with the hellip Master (3)
  • Slide 72
  • Slide 73
  • Slide 74
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Slide 83
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  • Slide 86
  • Slide 87
  • Slide 88
  • Slide 89
  • Slide 90
  • Slide 91
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  • Slide 93
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  • Slide 95
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  • Slide 97
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  • Slide 101
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  • Slide 104
  • Slide 105
  • Slide 106
Page 30: IBIS – The Strategic View of Business Information -- by Dr James A Robertson PrEng

The time dependency of strategy

Professor Malcolm McDonald -- httpwwwmalcolm-mcdonaldcom

The time dependency of strategy

Professor Malcolm McDonald

The time dependency of strategyfrom good to GREAT

Analysis of the strategic environmentThe CEO owns this view

34

What IS Strategy

The Essence of WHY the Organization exists and HOW it THRIVES

1 Virtually NEVER changes

2 Intuited

3 Discovered NOT invented

35

Determining the ESSENCE of the business and how it thrives

1 Experienced strategic facilitator

2 Interview each executive one on one starting with the CEO

3 ldquoPlease will you tell me the essence of your business and how it thrives ndash what differentiates you from your competitionrdquo

4 Listen carefully

5 Take lots of notes

6 After completing the interviews synthesize ALL the views to arrive at a SINGLE SENTENCE amplified as necessary with further detail

7 If an executive differs with the CEO then unless the CEO has just arrived the CEOrsquos view must prevail particularly if the CEO is the founder or has been there for many years

8 New executives can be FAR off the mark

36

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

37

There IS great opportunityERP can and should add value

38

Key principles of executive level strategic decision making

1 85 of the basis of executive decision making is soft and tacit information

2 Skim ndash headlines

3 Maximum focus at the start of a report ndash the first page

4 8020 ndash Pareto ndash the Critical Key issues

5 Fast

6 Decisive

7 Right more than wrong

8 High value

9 Intuitive

Critical principle ndash constraint and opportunity -- cognitive span

Drill downA function of the content

41

Personnel Strategically Aligned Key Performance Indicators (KPIrsquos)

Tell me how you want me to behave and I will tell you HOW to measure me

Tell me how you are going to measure me and I will tell you how I am going to behave

Turn it around

Some key considerations with regard to decision making

43

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

Pulse Measurement

1 Concise diagnostic intervention ndash 1 to 10 days

2 Starts with executive interviews ndash understand the Essence of the Business and how it Thrives and Critical Concerns

3 Drill down to systems

4 +- 7 bullet point findings weighted

5 +- 7 recommended actions weighted

6 Findings frequently so obvious and so practical client can continue unaided

7 Strategic advisory and or project leadership to implement recommendations

Analysis of consolidated findings

httpswwwdropboxcomshvfkrz5p5yliwwaryV7SrD6kSh

46

30

1916

14

126 3

1 Mythology hype amp tradition -- 30

2 Lack of executive custody inap-propriate governance and policies -- 19

3 Lack of strategic architecture alignment etc -- 16

4 Lack of data engineering and poor configuration -- 14

5 Soft issues and change impacts -- 12

6 Lack of an engineering approach lack of precision etc -- 6

7 Technology issues -- 3

Factors causing ERP failure

47

22

20

19

17

14

6 2

1Executive custody strategic solution architect accountability -- 22

2 Effective change facilitation -- 20

3 Strategic architecture alignment etc -- 19

4 Data engineering and configuration -- 17

5 Engineering approach design against failure precision etc -- 14

6 Business integration training processes CBT --6

7 Technology -- 2

Factors for ERP reimplementation success

The value of technology is determined by the person using the technology

49

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

bull ldquoEnterprise Resource Planningrdquo = ERP Systemsbull or bull Integrated Business Information Systemsrdquo = IBIS

bull = ALL the information ldquorepositoriesrdquobull = databasesbull = tablesbull = listsbull = filing drawers folders

bull real world items that require description and managementbull

bull + the numerical computations workflow and other activities that are executed with the numbers (and text) stored in these repositories

bull ALL of which can be done by human beings -- including making a messbull

What is an ERP IBISA filing cabinet

51

IBIS ndash what every company REALLY has

Etc etc etc

Custom-ization

In-house custom development

Industry specific package

Brandname ERP = FRED

Spreadsheets

Data warehouse and BI

52

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

53

bull Stalled ERP implementation

bull CEO bought into ldquoERP as a strategic resourcerdquo based on my approach

bull Highly structured strategic Product Class taxonomy

bull Clever software to add products and maintain high quality master data

bull Projects module

bull Brand Management expense taxonomy

bull Clever software to create a project for every brand line with these expense heads

bull Direct integration with General Ledger

bull Comprehensive Brand Project Management and reporting to Principals in Europe

bull New account increased turnover significantly because could do something competitors could NOT do

Dramatic improvements in competitiveness growth and profitability are the ONLY valid arbiters of the success of an ERP implementation or a strategic plan

Case Study Strategic Engineered Precision Configuration WITH Clever Customization to support the ESSENCE

Data engineering

Data engineering principlesCase study

1 ERP Dramatic increase in management information

2 Reduction in head count

3 Dramatic reduction in audit time and cost

4 Unqualified balance sheet first time in 15 years

5 Presented with the client at a public conference

1 Strategic ndash Essence of the Business and how it thrives

2 Engineered ndash rigorous systematic comprehensively tried and tested methods standard conventions expert practitioners etc

3 Precision ndash exact carefully design meticulously fashioned

4 Taxonomies ndash hierarchical information classifications ordering and organizing business information

5 Coupled to precision code schemes which adhere to a number of very specific coding rules and conventions

6 A total solution

Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)

57

Define Strategic Engineered Precision Configuration

bull Configuring the ERP so that it PRECISELY models the real worldbull The goal is that any executive manager supervisor or operator

can look at the configuration and say ldquoYES this IS my businessrdquobull Founded on master data taxonomies ndash structured semantic

contentbull Coupled to custom business specific attributesbull Supplemented by highly structured record level configurationbull Supporting small pieces of clever custom development that add

huge value and create huge strategic and operational opportunities

An ERP is a huge precision data processing factory

Feed it precision data

58

Conventional taxonomy example

ANIMALSELEPHANTSRHINOCEROSDOGSCATS

LIONSLEOPARDSDOMESTIC CATS

Persian CatsDomestic Short Hair Catsetc

59

Taxonomy defined

1 Logical word (semantic structure)

2 Precision vocabulary of preferred terms

3 Conveys understanding between humans with relevant knowledge and experience

4 Once linked to a precision code scheme the most important communication mechanism between computers and people

5 An art and a science

6 Once it is right it is OBVIOUS

Taxonomy example

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

61

Taxonomy relevance

1 Essential to effective operational and strategic use of business software

2 Nearly ALL validation lists (drop down lists) chart of accounts etc

3 Large body of expertise ndash Botany Zoology military filing Library Science Information Management etc

4 Unknown to many (most) IT professionals and business people

62

A computer isAn adding machine calculator

011+1=101+1+1=111+1+1+1=100

Called a ldquobitrdquo

8 bits make a byte

2 bytes make an ASCII character

A= ldquo41rdquo hex

0 1

63

Coding taxonomies

1 Computers only understand binary

2 The code is a unique binary pattern that corresponds to the structured language taxonomy

3 The only way the computer will appear to be intelligent

4 Results in ldquointelligent datardquo

5 Standard conventions1 Indents and trailing periods

2 Capitalization

3 Other standards and conventions

64

Taxonomy examples

1 Some practical examples of how code schemes should look

2 Various small validation lists ndash some custom some standard

3 Various custom product attributes

4 Product classification ndash custom field

5 Machine vehicle operating costs and spares

6 Consolidation Charts of Accounts medium and large organizations

65

Example of custom data entry screenWith custom taxonomies

Custom code maintenance development for client specific taxonomy

Matching codes in unrelated module provide logical integration

Getting the software to do what it supposedly cannot do

Example of exceptionally BAD practice

500528 Waste Material Consumed500530 Loss from valuation of external materials500540 Loss from valuation of own materials500550 Losses - inventory variance -consignment

sale500560 Safety Clothing500565 Safety Equipment500570 Sand amp Stone500575 Scraper Rope500580 Scrapers500585 Services500590 Signs500595 Skips amp Cages500600 Finished Goods Inventory Offset500605 Smelting amp Refining500610 Production Order Settlement - Variance500615 Steel Other500620 Steel Sections500625 Steel Sheets amp Plates

Huge impact on integration reporting etc

Current Issues with the hellip Master

bull Unstructured

bull Lack of robust disciplined code management

bull Different blocks of codes for different divisions

bull Same item in more than one place

bull Different categories should be in distinctly separate logical blocks

Current Issues with the hellip Master

bull Equivalent descriptions different codes

bull Warehouse codes embedded in item codes

bull As many as twenty occurrences of the same physical

bull Makes operation and reporting inaccurate and difficult

NQR500 TRUCKISUZUNQR500OR HHOSES EXT OUTSIDE REPAIRS HYD HOSES EXTOR HHOSES INT OUTSIDE REPAIRS HYD HOSES INTOR WINDOWS EXT OUTSIDE REPAIRS - WINDOWS EXTOR WINDOWS INT OUTSIDE REPAIRS - WINDOWS INTOREP HYD HOSES OUTSIDE REPAIRS - HYD HOSESOREP WINDOWS OUTSIDE REPAIRS - WINDOWSOIL MAROPA 320 MAROPA 320 OILOIL01 AUTO TRANS FLUID (ATF)DBOIL01-R0303 AUTO TRANS FLUID (ATF)DBOIL01-R0304 AUTO TRANS FLUID (ATF)DBOIL01-R0305 AUTO TRANS FLUID (ATF)DBOIL01-R0306 AUTO TRANS FLUID (ATF)DBOIL01-R0307 AUTO TRANS FLUID (ATF)DB

ITEM CODE DESCRIPTION ITEM CODE DESCRIPTION100004200002 TYRE LOCK RING SFETY 25 175R25 XGC E3 TYRE MICHELIN 175R25 XGC E3100004203007 TYRE MC1800R25XHAD 2 19575R16C TYRE MICHELIN 19575R16C100004203008 TYRE MC175R25XMD2 2 225R25 YO TYRE TYRE 100004203018 TYRE BS265R25VLTSE4 235X25 FS TYRE 100004203019 TYRE BS205R25VLTSE4 255R25 FS TYRE 100004203020 TYRE BS1200R24M840 265R25 FS TYRE 100004203026 TYRE FS195R14 CV2000 265R25 GY TYRE 100004203030 TYRE NOK205R25 L3 LODER GRIP BS265R25VLTSE4 TYRE BRIDGESTONE BS265R25VLTS100004203032 TYRE TOY265-25G25L520PR MC205R25XADN1 TYRE MICHELIN MC205R25XADN1100004203036 TYRE TOY205R25E3 MC235R25XADN1 TYRE MICHELIN MC235R25XADN1100004203055 TYRE MC1200R24XZY MC235R25XMD22 TYRE MICHELIN MC235R25XMD22100004203062 TYRE BS265-25L5 MC265R25XADN1 TYRE MICHELIN MC265R25XADN1100004203063 TYRE DUN265-25L5 MC265R25XMD22 TYRE MICHELIN MC265R25XMD22100004203065 TYRE MC1800R25XKD S1800R25 TYRE 100004203067 TYRE GENERAL 265-25L5 40PLY S225R25 YO TY TYRE 100004203074 TYRE BS295R25VLTSZ S235X25 FS TYRE 100004203077 TYRE PRIMEX 235-25L5 SLICK S255R25 FS TYRE 103194203001 TYRE BF GOOD RICH 40070R20 S265R25 BS TYRE BRIDGESTONE 265R25 VLT801070704049 TYRE O-RING 325T S265R25 FS TYRE 801070704051 TYRE VALVE S265R25 GY TYRE 801070704052 TYRE VALVE CORE SRI0008 TYRE MICHELIN 295R25 XADN801070704053 TYRE HANLING FEE SERVICE FEE TYRE SERVICE FEE1200R24 XZY E2 TYRE MICHELIN 1200R24 XZY E2 SPUD TYRE SPUD

Current Issues with the hellip Master Multiple occurrences of the same

physical entity with different codes

Very different codes for broadly identical physical entities ndash tyres ndash locate in entirely different locations in the table

Precision ordered dataVersus hellip

73

Value versus precisionA critical consideration

Practical fundamental strategic taxonomy precision

Busi

ness

valu

e d

eliv

ere

d

100

100

The goal

Just about every implementation I have ever seen

Financial cubeEssence of integrationWell over 1000 hours RampD

Location

Fun

ctio

n

Accounts

Accounts -- fi

nancial

Assets

Prod

ucts

Peop

le

Pro

ject

s

etc

Cubic business modelA logical taxonomic construct

Every organization has a location logical dimension ndash where we do what we do

and a functional logical dimension ndash what we do

These can be plotted on a matrix of function versus location

This is fundamental to the design of a chart of accounts and all other logical components that define the business

There are multiple further dimensions including income expenditure personnel machines products etc

Each of these should be described by a fundamental precision strategic taxonomy

This model in the general ledger provides a critical elment of integration

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

1 Broad concept been known to me for over twenty years

2 I have done some elements semi-manually

3 For years I thought everyone could understand this and do it

4 Never seen anything like it

5 Extremely powerful tool

The true value

1 Exceptionally high quality financial data

2 Extremely easy to access and analyze

3 Facilitate greatly improved high value executive level strategic decision making ndash the decisions to thrive

4 Properly used WILL lead to greatly improved competitiveness and profitability

5 This will enhance profitable growth

6 Every organization needs this

7 The current ERP market is estimated at US$56 billion

8 We can easily capture at least 1 of this over the next ten years ndash this is THE way of the future

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

1 Taxonomy approach immediately engages with executives to specify high level configuration focused on the essence of the business ndash focus on better decision making NOT process ndash strategic executive level facilitation ndash excellent executive engagement and custody

2 Fundamental focus on better strategic (thrive) decisions at executive and operational level ndash put the essence (strategy) of the business in the face of staff at all levels constantly

3 Design geared to answering the questions you have not yet thought to ask ndash no need for lengthy business requirements workshops

4 Orders of magnitude improvement in system strategic support value delivery ndash basis for enabling executives and managers to make much better decisions IF they do the work to interpret and act on the information

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

5 Move away from expensive resources constantly maintaining simple reports to developing sophisticated models that support high value understanding analysis and decision making

6 Major improvements in quality of master data and ease of master data maintenance

7 Systems easier and more efficient to use at a transaction level frequently results in productivity gains and head count reductions reduction in audit fees etc

8 Do things the software vendor does not think are possible and that may create substantial strategic value opportunities

9 Establish a culture of data precision in fact a whole culture relating to the way you run your systems

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

1 Strategic (thrive) decision support ndash psychology of decision making ndash strategic elements at top of list comply with cognitive span equals seven plus or minus two items at any level of hierarchy

2 Every validation list custom validation lists fully describe entities the way the business and executives think about them

3 Fundamental first principles strategic design with finely granular highly structured hierarchically presented content

4 Ease of reading and navigation ndash trailing periods indents capitalization precision language ndash semantic structure ndash JARampA originated standards and conventions

5 Ease of reporting ndash range coding ndash ease of report maintenance ndash context for precision configuration ndash ease and quality of master data maintenance

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

6 Creative strategic use of unrelated modules to work together and limited scope creative strategic custom development ndash the impossible achieved affordably

7 Cubic business model ndash a powerful logical ldquoactivity basedrdquo management model in the General Ledger ndash powerful strategic decision support benefits with major positive governance impacts and reduced audit fees ndash JARampA have custom developed software to assist with this

8 Lower long term system operating costs coupled with ORDERS OF MAGNITUDE IMPROVEMENT in effectiveness efficiency and decision support ndash better thrive (profitable growth decisions) ndash where the REAL value lies ndash answer the questions we have not yet thought of

85

e

Summing up ndash the JARampA Approach to Creating Competitive Advantage

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Requires a significant investment

5 An ART and a science

6 Vital to unlocking the true value of any Business Information System Investment

7 An opportunity for dramatic gearing of any investment

Better DECISIONS

87

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

7 Ten things to enhance your current systems

88

What can be done

1 Buy a new ERP ndash expensive high risk

2 Re-implement your current ERP ndash not quite as expensive

3 Comprehensive Data Warehouse with Precision Taxonomies ndash not nearly as expensive or high risk but still costly

4 Anything else -- SMALL changes

What is an ERPREALLY

A huge precision data processing factory that SHOULD be fed precision data in order to produce precision

results (the factory CAN be OLD)

What is an ERPRefurbish

vs Deleting a building

>
>

1 Software settings

2 Cubic Business Modeltrade in the General Ledger

3 Asset classification

4 Product Material Item classification catalogue

5 Classification of Personnel

6 Other specific classifications

7 Unique attributes on Products and other classification master data

8 General record level attribute settings

9 Other configuration settings

Components of Precision Configuration

93

How is value created

Value is created by business actions that deliver on the essence of why the organization exists and how it thrives

Value manifests through increased profitability growth acquisitions job satisfaction fulfilment of the strategic vision

The consequence of intuitive intelligent informed leadership business decisions ndash thrive decisions

Such decisions are facilitated accelerated and enhanced through access to more intelligent meaningful and relevant information

Answers to the questions I have not yet thought to ask

Such ldquointelligent informationrdquo is assembled as a consequence of high level strategic and executive level input into the design of the data CONTENT ndash taxonomies designed to catalogue every conceivably relevant classification ahead of time

High value intelligent c

ontent desig

n

94

Some SMALL things YOU can doTo make your ERP work better for you TOMORROW

1 Repopulate key standard attribute tables

2 Create new custom attribute tables

95

Repopulate key standard attribute tables

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

Drastically im

prove the content o

f some

key tables s

uch as Credit N

ote Reasons

Product Ite

m Class etc

96

Develop lists

1 One to ten people in a room with a projector

2 Brainstorm all possible content for the list ndash capture on screen

3 Each summarize to between five and ten headings

4 Type all the lists in

5 Combine them into between five and ten groups

6 Give each group a heading

7 Lift out sub-categories

8 Code ndash remember indents trailing periods capitalization

9 Check impacts

10Implement

97

Develop lists 2

1 Quality of list is dependent on quality of input

2 Want lists to be complete comprehensive and well designed

3 Design compromises will be with you for ever

4 Document

5 Train

6 Utilize

98

Develop lists 3

1 Develop Hierarchy

a) Hierarchy of descriptions ndash indent each level by one character position

b) HEADINGS IN CAPITAL LETTERS

c) Posting level items in Proper Case

d) Abbreviate as necessary

2 Code

a) Mirror indents with trailing periods

b) Gap code

c) Mnemonic Alpha preferred else Alpha Numeric else Numeric

d) 1 to 4 character segments separated by ldquo-rdquo

99

Create new custom attribute tables

Add user defined attri

bute fields anywhere

where they m

ake sense ndash P

roducts

Debtors (Custo

mers) e

tc

100

Develop attributes

1 One to ten people in a room with a projector

2 Brainstorm all possible attributes for management information

3 If in doubt add

4 Structure and Code as before

5 Capture sheets

6 Train staff to classify and add

7 Reports

8 Identify clever functionality that can work with attributes add where cost effective

9 Harvest information

101

Unlocking the full potential

1 Progressively improve classifications and add attributes

2 Progressively develop reports analysis and custom functionality

3 Advance to more complex and inter-related lists

a) Product Item Material Class Group is the largest list that you might apply this approach to

b) Major Master Lists like Chart of Accounts and Product Catalogue Master might be done in increments ONCE you have experience with this approach

c) Other Master Lists like Debtors and Creditors Masters could be restructured in time

4 Eventually you might find you have effectively re-implemented

102

10 things to look out for

1 Ambiguous names incorrect postings ndash ANSWER ndash change the name so that it is unambiguous ndash eg Factory -- Operating Cost and Factory ndash Asset

2 Jumbled accounts and other lists ndash ANSWER ndashnew sub-structure

3 Large number of dissimilar transactions in one account having to unscramble in Excel ndash ANSWER ndash create a block of well thought out accounts to replace the single account

4 Overlapping or duplicate entries ndash eg same Tyres in different places ndash ANSWER ndash close duplicates only one set of entries ndash may close both and open a new set of well-structured entries

5 Answers to ldquocommon senserdquo questions take ages to obtain ndash lots of analysis in Excel or custom software that keeps changing ndash check if all the common sense attributes are on the master record and add as necessary ndash as many as possible ndash once you start adding do the lot

103

10 things to look out for

6 Evaluate all manual spreadsheet and custom applications and determine where these are a response to inexact or sloppy configuration and progressively adjust or eliminate

7 Develop a comprehensive awareness of the need for accurate data train personnel in terms of neatness accuracy spelling capitalization accuracy of allocation etc

8 Develop soft-issue metrics ndash customer satisfaction employee satisfaction etc

9 Harmonize critical elements of information classification ndash Accounts Assets People Products ndash across all modules and all systems ndash develop an integrated environment especially between the ERP and the Operational Systems

10Balance the decision support load between modules ndash move the detail out of the General Ledger ndash 5 to 10 Asset Categories People Categories Inventory Categories etc

104

Summing up

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Some items require a very small investment ndash an ART and a science

5 A significant opportunity to get more out of your current systems

Better DECISIONS

105

What is your single most important insight from this presentation

What is the single most practical action that you can take tomorrow to apply strategic (right thing essence thinking more effectively

JamesJamesARobertsoncom

Please write down

your thoughts

NOW

If you do not act within 48 hours you probably never will (Bill Gates)

Act TODAY

106

Assisting clients to thrive through the effective application of IT and ERP

QuestionsWe will email you my book and hand-outs of slides

Dr James Robertson PrEng ndash The ERP Doctor -- Mobile +44 (0) 77 6862 2875 +27 (0)83 251 6644wwwJames-A-Robertson-and-Associatescom

JamesJamesARobertsoncom

LinkedIn httpukLinkedIncominDrJamesARobertsonERPDoctor

JARampA are available to assist in applying these principles

  • Slide 1
  • Slide 2
  • Slide 3
  • A word of caution
  • Slide 5
  • This is NOT in a Text Book
  • Pulse measurement
  • Motivating quotes
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • The fundamental requirements for an ERP
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • A classic practical example NO Executive involvement
  • Top down (CEO led) versus bottom up design
  • Slide 25
  • Three alternative ERP value scenarios Unlocking the TRUE potent
  • Slide 27
  • What is strategy An executive responsibility
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
  • Slide 47
  • Slide 48
  • Slide 49
  • What is an ERP IBIS A filing cabinet
  • IBIS ndash what every company REALLY has
  • Slide 52
  • Case Study Strategic Engineered Precision Configuration WITH C
  • Slide 54
  • Slide 55
  • Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)
  • Define Strategic Engineered Precision Configuration
  • Slide 58
  • Slide 59
  • Slide 60
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Slide 66
  • Slide 67
  • Slide 68
  • Current Issues with the hellip Master
  • Current Issues with the hellip Master (2)
  • Current Issues with the hellip Master (3)
  • Slide 72
  • Slide 73
  • Slide 74
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Slide 83
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  • Slide 85
  • Slide 86
  • Slide 87
  • Slide 88
  • Slide 89
  • Slide 90
  • Slide 91
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  • Slide 93
  • Slide 94
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  • Slide 97
  • Slide 98
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  • Slide 101
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  • Slide 103
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  • Slide 105
  • Slide 106
Page 31: IBIS – The Strategic View of Business Information -- by Dr James A Robertson PrEng

The time dependency of strategy

Professor Malcolm McDonald

The time dependency of strategyfrom good to GREAT

Analysis of the strategic environmentThe CEO owns this view

34

What IS Strategy

The Essence of WHY the Organization exists and HOW it THRIVES

1 Virtually NEVER changes

2 Intuited

3 Discovered NOT invented

35

Determining the ESSENCE of the business and how it thrives

1 Experienced strategic facilitator

2 Interview each executive one on one starting with the CEO

3 ldquoPlease will you tell me the essence of your business and how it thrives ndash what differentiates you from your competitionrdquo

4 Listen carefully

5 Take lots of notes

6 After completing the interviews synthesize ALL the views to arrive at a SINGLE SENTENCE amplified as necessary with further detail

7 If an executive differs with the CEO then unless the CEO has just arrived the CEOrsquos view must prevail particularly if the CEO is the founder or has been there for many years

8 New executives can be FAR off the mark

36

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

37

There IS great opportunityERP can and should add value

38

Key principles of executive level strategic decision making

1 85 of the basis of executive decision making is soft and tacit information

2 Skim ndash headlines

3 Maximum focus at the start of a report ndash the first page

4 8020 ndash Pareto ndash the Critical Key issues

5 Fast

6 Decisive

7 Right more than wrong

8 High value

9 Intuitive

Critical principle ndash constraint and opportunity -- cognitive span

Drill downA function of the content

41

Personnel Strategically Aligned Key Performance Indicators (KPIrsquos)

Tell me how you want me to behave and I will tell you HOW to measure me

Tell me how you are going to measure me and I will tell you how I am going to behave

Turn it around

Some key considerations with regard to decision making

43

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

Pulse Measurement

1 Concise diagnostic intervention ndash 1 to 10 days

2 Starts with executive interviews ndash understand the Essence of the Business and how it Thrives and Critical Concerns

3 Drill down to systems

4 +- 7 bullet point findings weighted

5 +- 7 recommended actions weighted

6 Findings frequently so obvious and so practical client can continue unaided

7 Strategic advisory and or project leadership to implement recommendations

Analysis of consolidated findings

httpswwwdropboxcomshvfkrz5p5yliwwaryV7SrD6kSh

46

30

1916

14

126 3

1 Mythology hype amp tradition -- 30

2 Lack of executive custody inap-propriate governance and policies -- 19

3 Lack of strategic architecture alignment etc -- 16

4 Lack of data engineering and poor configuration -- 14

5 Soft issues and change impacts -- 12

6 Lack of an engineering approach lack of precision etc -- 6

7 Technology issues -- 3

Factors causing ERP failure

47

22

20

19

17

14

6 2

1Executive custody strategic solution architect accountability -- 22

2 Effective change facilitation -- 20

3 Strategic architecture alignment etc -- 19

4 Data engineering and configuration -- 17

5 Engineering approach design against failure precision etc -- 14

6 Business integration training processes CBT --6

7 Technology -- 2

Factors for ERP reimplementation success

The value of technology is determined by the person using the technology

49

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

bull ldquoEnterprise Resource Planningrdquo = ERP Systemsbull or bull Integrated Business Information Systemsrdquo = IBIS

bull = ALL the information ldquorepositoriesrdquobull = databasesbull = tablesbull = listsbull = filing drawers folders

bull real world items that require description and managementbull

bull + the numerical computations workflow and other activities that are executed with the numbers (and text) stored in these repositories

bull ALL of which can be done by human beings -- including making a messbull

What is an ERP IBISA filing cabinet

51

IBIS ndash what every company REALLY has

Etc etc etc

Custom-ization

In-house custom development

Industry specific package

Brandname ERP = FRED

Spreadsheets

Data warehouse and BI

52

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

53

bull Stalled ERP implementation

bull CEO bought into ldquoERP as a strategic resourcerdquo based on my approach

bull Highly structured strategic Product Class taxonomy

bull Clever software to add products and maintain high quality master data

bull Projects module

bull Brand Management expense taxonomy

bull Clever software to create a project for every brand line with these expense heads

bull Direct integration with General Ledger

bull Comprehensive Brand Project Management and reporting to Principals in Europe

bull New account increased turnover significantly because could do something competitors could NOT do

Dramatic improvements in competitiveness growth and profitability are the ONLY valid arbiters of the success of an ERP implementation or a strategic plan

Case Study Strategic Engineered Precision Configuration WITH Clever Customization to support the ESSENCE

Data engineering

Data engineering principlesCase study

1 ERP Dramatic increase in management information

2 Reduction in head count

3 Dramatic reduction in audit time and cost

4 Unqualified balance sheet first time in 15 years

5 Presented with the client at a public conference

1 Strategic ndash Essence of the Business and how it thrives

2 Engineered ndash rigorous systematic comprehensively tried and tested methods standard conventions expert practitioners etc

3 Precision ndash exact carefully design meticulously fashioned

4 Taxonomies ndash hierarchical information classifications ordering and organizing business information

5 Coupled to precision code schemes which adhere to a number of very specific coding rules and conventions

6 A total solution

Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)

57

Define Strategic Engineered Precision Configuration

bull Configuring the ERP so that it PRECISELY models the real worldbull The goal is that any executive manager supervisor or operator

can look at the configuration and say ldquoYES this IS my businessrdquobull Founded on master data taxonomies ndash structured semantic

contentbull Coupled to custom business specific attributesbull Supplemented by highly structured record level configurationbull Supporting small pieces of clever custom development that add

huge value and create huge strategic and operational opportunities

An ERP is a huge precision data processing factory

Feed it precision data

58

Conventional taxonomy example

ANIMALSELEPHANTSRHINOCEROSDOGSCATS

LIONSLEOPARDSDOMESTIC CATS

Persian CatsDomestic Short Hair Catsetc

59

Taxonomy defined

1 Logical word (semantic structure)

2 Precision vocabulary of preferred terms

3 Conveys understanding between humans with relevant knowledge and experience

4 Once linked to a precision code scheme the most important communication mechanism between computers and people

5 An art and a science

6 Once it is right it is OBVIOUS

Taxonomy example

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

61

Taxonomy relevance

1 Essential to effective operational and strategic use of business software

2 Nearly ALL validation lists (drop down lists) chart of accounts etc

3 Large body of expertise ndash Botany Zoology military filing Library Science Information Management etc

4 Unknown to many (most) IT professionals and business people

62

A computer isAn adding machine calculator

011+1=101+1+1=111+1+1+1=100

Called a ldquobitrdquo

8 bits make a byte

2 bytes make an ASCII character

A= ldquo41rdquo hex

0 1

63

Coding taxonomies

1 Computers only understand binary

2 The code is a unique binary pattern that corresponds to the structured language taxonomy

3 The only way the computer will appear to be intelligent

4 Results in ldquointelligent datardquo

5 Standard conventions1 Indents and trailing periods

2 Capitalization

3 Other standards and conventions

64

Taxonomy examples

1 Some practical examples of how code schemes should look

2 Various small validation lists ndash some custom some standard

3 Various custom product attributes

4 Product classification ndash custom field

5 Machine vehicle operating costs and spares

6 Consolidation Charts of Accounts medium and large organizations

65

Example of custom data entry screenWith custom taxonomies

Custom code maintenance development for client specific taxonomy

Matching codes in unrelated module provide logical integration

Getting the software to do what it supposedly cannot do

Example of exceptionally BAD practice

500528 Waste Material Consumed500530 Loss from valuation of external materials500540 Loss from valuation of own materials500550 Losses - inventory variance -consignment

sale500560 Safety Clothing500565 Safety Equipment500570 Sand amp Stone500575 Scraper Rope500580 Scrapers500585 Services500590 Signs500595 Skips amp Cages500600 Finished Goods Inventory Offset500605 Smelting amp Refining500610 Production Order Settlement - Variance500615 Steel Other500620 Steel Sections500625 Steel Sheets amp Plates

Huge impact on integration reporting etc

Current Issues with the hellip Master

bull Unstructured

bull Lack of robust disciplined code management

bull Different blocks of codes for different divisions

bull Same item in more than one place

bull Different categories should be in distinctly separate logical blocks

Current Issues with the hellip Master

bull Equivalent descriptions different codes

bull Warehouse codes embedded in item codes

bull As many as twenty occurrences of the same physical

bull Makes operation and reporting inaccurate and difficult

NQR500 TRUCKISUZUNQR500OR HHOSES EXT OUTSIDE REPAIRS HYD HOSES EXTOR HHOSES INT OUTSIDE REPAIRS HYD HOSES INTOR WINDOWS EXT OUTSIDE REPAIRS - WINDOWS EXTOR WINDOWS INT OUTSIDE REPAIRS - WINDOWS INTOREP HYD HOSES OUTSIDE REPAIRS - HYD HOSESOREP WINDOWS OUTSIDE REPAIRS - WINDOWSOIL MAROPA 320 MAROPA 320 OILOIL01 AUTO TRANS FLUID (ATF)DBOIL01-R0303 AUTO TRANS FLUID (ATF)DBOIL01-R0304 AUTO TRANS FLUID (ATF)DBOIL01-R0305 AUTO TRANS FLUID (ATF)DBOIL01-R0306 AUTO TRANS FLUID (ATF)DBOIL01-R0307 AUTO TRANS FLUID (ATF)DB

ITEM CODE DESCRIPTION ITEM CODE DESCRIPTION100004200002 TYRE LOCK RING SFETY 25 175R25 XGC E3 TYRE MICHELIN 175R25 XGC E3100004203007 TYRE MC1800R25XHAD 2 19575R16C TYRE MICHELIN 19575R16C100004203008 TYRE MC175R25XMD2 2 225R25 YO TYRE TYRE 100004203018 TYRE BS265R25VLTSE4 235X25 FS TYRE 100004203019 TYRE BS205R25VLTSE4 255R25 FS TYRE 100004203020 TYRE BS1200R24M840 265R25 FS TYRE 100004203026 TYRE FS195R14 CV2000 265R25 GY TYRE 100004203030 TYRE NOK205R25 L3 LODER GRIP BS265R25VLTSE4 TYRE BRIDGESTONE BS265R25VLTS100004203032 TYRE TOY265-25G25L520PR MC205R25XADN1 TYRE MICHELIN MC205R25XADN1100004203036 TYRE TOY205R25E3 MC235R25XADN1 TYRE MICHELIN MC235R25XADN1100004203055 TYRE MC1200R24XZY MC235R25XMD22 TYRE MICHELIN MC235R25XMD22100004203062 TYRE BS265-25L5 MC265R25XADN1 TYRE MICHELIN MC265R25XADN1100004203063 TYRE DUN265-25L5 MC265R25XMD22 TYRE MICHELIN MC265R25XMD22100004203065 TYRE MC1800R25XKD S1800R25 TYRE 100004203067 TYRE GENERAL 265-25L5 40PLY S225R25 YO TY TYRE 100004203074 TYRE BS295R25VLTSZ S235X25 FS TYRE 100004203077 TYRE PRIMEX 235-25L5 SLICK S255R25 FS TYRE 103194203001 TYRE BF GOOD RICH 40070R20 S265R25 BS TYRE BRIDGESTONE 265R25 VLT801070704049 TYRE O-RING 325T S265R25 FS TYRE 801070704051 TYRE VALVE S265R25 GY TYRE 801070704052 TYRE VALVE CORE SRI0008 TYRE MICHELIN 295R25 XADN801070704053 TYRE HANLING FEE SERVICE FEE TYRE SERVICE FEE1200R24 XZY E2 TYRE MICHELIN 1200R24 XZY E2 SPUD TYRE SPUD

Current Issues with the hellip Master Multiple occurrences of the same

physical entity with different codes

Very different codes for broadly identical physical entities ndash tyres ndash locate in entirely different locations in the table

Precision ordered dataVersus hellip

73

Value versus precisionA critical consideration

Practical fundamental strategic taxonomy precision

Busi

ness

valu

e d

eliv

ere

d

100

100

The goal

Just about every implementation I have ever seen

Financial cubeEssence of integrationWell over 1000 hours RampD

Location

Fun

ctio

n

Accounts

Accounts -- fi

nancial

Assets

Prod

ucts

Peop

le

Pro

ject

s

etc

Cubic business modelA logical taxonomic construct

Every organization has a location logical dimension ndash where we do what we do

and a functional logical dimension ndash what we do

These can be plotted on a matrix of function versus location

This is fundamental to the design of a chart of accounts and all other logical components that define the business

There are multiple further dimensions including income expenditure personnel machines products etc

Each of these should be described by a fundamental precision strategic taxonomy

This model in the general ledger provides a critical elment of integration

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

1 Broad concept been known to me for over twenty years

2 I have done some elements semi-manually

3 For years I thought everyone could understand this and do it

4 Never seen anything like it

5 Extremely powerful tool

The true value

1 Exceptionally high quality financial data

2 Extremely easy to access and analyze

3 Facilitate greatly improved high value executive level strategic decision making ndash the decisions to thrive

4 Properly used WILL lead to greatly improved competitiveness and profitability

5 This will enhance profitable growth

6 Every organization needs this

7 The current ERP market is estimated at US$56 billion

8 We can easily capture at least 1 of this over the next ten years ndash this is THE way of the future

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

1 Taxonomy approach immediately engages with executives to specify high level configuration focused on the essence of the business ndash focus on better decision making NOT process ndash strategic executive level facilitation ndash excellent executive engagement and custody

2 Fundamental focus on better strategic (thrive) decisions at executive and operational level ndash put the essence (strategy) of the business in the face of staff at all levels constantly

3 Design geared to answering the questions you have not yet thought to ask ndash no need for lengthy business requirements workshops

4 Orders of magnitude improvement in system strategic support value delivery ndash basis for enabling executives and managers to make much better decisions IF they do the work to interpret and act on the information

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

5 Move away from expensive resources constantly maintaining simple reports to developing sophisticated models that support high value understanding analysis and decision making

6 Major improvements in quality of master data and ease of master data maintenance

7 Systems easier and more efficient to use at a transaction level frequently results in productivity gains and head count reductions reduction in audit fees etc

8 Do things the software vendor does not think are possible and that may create substantial strategic value opportunities

9 Establish a culture of data precision in fact a whole culture relating to the way you run your systems

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

1 Strategic (thrive) decision support ndash psychology of decision making ndash strategic elements at top of list comply with cognitive span equals seven plus or minus two items at any level of hierarchy

2 Every validation list custom validation lists fully describe entities the way the business and executives think about them

3 Fundamental first principles strategic design with finely granular highly structured hierarchically presented content

4 Ease of reading and navigation ndash trailing periods indents capitalization precision language ndash semantic structure ndash JARampA originated standards and conventions

5 Ease of reporting ndash range coding ndash ease of report maintenance ndash context for precision configuration ndash ease and quality of master data maintenance

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

6 Creative strategic use of unrelated modules to work together and limited scope creative strategic custom development ndash the impossible achieved affordably

7 Cubic business model ndash a powerful logical ldquoactivity basedrdquo management model in the General Ledger ndash powerful strategic decision support benefits with major positive governance impacts and reduced audit fees ndash JARampA have custom developed software to assist with this

8 Lower long term system operating costs coupled with ORDERS OF MAGNITUDE IMPROVEMENT in effectiveness efficiency and decision support ndash better thrive (profitable growth decisions) ndash where the REAL value lies ndash answer the questions we have not yet thought of

85

e

Summing up ndash the JARampA Approach to Creating Competitive Advantage

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Requires a significant investment

5 An ART and a science

6 Vital to unlocking the true value of any Business Information System Investment

7 An opportunity for dramatic gearing of any investment

Better DECISIONS

87

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

7 Ten things to enhance your current systems

88

What can be done

1 Buy a new ERP ndash expensive high risk

2 Re-implement your current ERP ndash not quite as expensive

3 Comprehensive Data Warehouse with Precision Taxonomies ndash not nearly as expensive or high risk but still costly

4 Anything else -- SMALL changes

What is an ERPREALLY

A huge precision data processing factory that SHOULD be fed precision data in order to produce precision

results (the factory CAN be OLD)

What is an ERPRefurbish

vs Deleting a building

>
>

1 Software settings

2 Cubic Business Modeltrade in the General Ledger

3 Asset classification

4 Product Material Item classification catalogue

5 Classification of Personnel

6 Other specific classifications

7 Unique attributes on Products and other classification master data

8 General record level attribute settings

9 Other configuration settings

Components of Precision Configuration

93

How is value created

Value is created by business actions that deliver on the essence of why the organization exists and how it thrives

Value manifests through increased profitability growth acquisitions job satisfaction fulfilment of the strategic vision

The consequence of intuitive intelligent informed leadership business decisions ndash thrive decisions

Such decisions are facilitated accelerated and enhanced through access to more intelligent meaningful and relevant information

Answers to the questions I have not yet thought to ask

Such ldquointelligent informationrdquo is assembled as a consequence of high level strategic and executive level input into the design of the data CONTENT ndash taxonomies designed to catalogue every conceivably relevant classification ahead of time

High value intelligent c

ontent desig

n

94

Some SMALL things YOU can doTo make your ERP work better for you TOMORROW

1 Repopulate key standard attribute tables

2 Create new custom attribute tables

95

Repopulate key standard attribute tables

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

Drastically im

prove the content o

f some

key tables s

uch as Credit N

ote Reasons

Product Ite

m Class etc

96

Develop lists

1 One to ten people in a room with a projector

2 Brainstorm all possible content for the list ndash capture on screen

3 Each summarize to between five and ten headings

4 Type all the lists in

5 Combine them into between five and ten groups

6 Give each group a heading

7 Lift out sub-categories

8 Code ndash remember indents trailing periods capitalization

9 Check impacts

10Implement

97

Develop lists 2

1 Quality of list is dependent on quality of input

2 Want lists to be complete comprehensive and well designed

3 Design compromises will be with you for ever

4 Document

5 Train

6 Utilize

98

Develop lists 3

1 Develop Hierarchy

a) Hierarchy of descriptions ndash indent each level by one character position

b) HEADINGS IN CAPITAL LETTERS

c) Posting level items in Proper Case

d) Abbreviate as necessary

2 Code

a) Mirror indents with trailing periods

b) Gap code

c) Mnemonic Alpha preferred else Alpha Numeric else Numeric

d) 1 to 4 character segments separated by ldquo-rdquo

99

Create new custom attribute tables

Add user defined attri

bute fields anywhere

where they m

ake sense ndash P

roducts

Debtors (Custo

mers) e

tc

100

Develop attributes

1 One to ten people in a room with a projector

2 Brainstorm all possible attributes for management information

3 If in doubt add

4 Structure and Code as before

5 Capture sheets

6 Train staff to classify and add

7 Reports

8 Identify clever functionality that can work with attributes add where cost effective

9 Harvest information

101

Unlocking the full potential

1 Progressively improve classifications and add attributes

2 Progressively develop reports analysis and custom functionality

3 Advance to more complex and inter-related lists

a) Product Item Material Class Group is the largest list that you might apply this approach to

b) Major Master Lists like Chart of Accounts and Product Catalogue Master might be done in increments ONCE you have experience with this approach

c) Other Master Lists like Debtors and Creditors Masters could be restructured in time

4 Eventually you might find you have effectively re-implemented

102

10 things to look out for

1 Ambiguous names incorrect postings ndash ANSWER ndash change the name so that it is unambiguous ndash eg Factory -- Operating Cost and Factory ndash Asset

2 Jumbled accounts and other lists ndash ANSWER ndashnew sub-structure

3 Large number of dissimilar transactions in one account having to unscramble in Excel ndash ANSWER ndash create a block of well thought out accounts to replace the single account

4 Overlapping or duplicate entries ndash eg same Tyres in different places ndash ANSWER ndash close duplicates only one set of entries ndash may close both and open a new set of well-structured entries

5 Answers to ldquocommon senserdquo questions take ages to obtain ndash lots of analysis in Excel or custom software that keeps changing ndash check if all the common sense attributes are on the master record and add as necessary ndash as many as possible ndash once you start adding do the lot

103

10 things to look out for

6 Evaluate all manual spreadsheet and custom applications and determine where these are a response to inexact or sloppy configuration and progressively adjust or eliminate

7 Develop a comprehensive awareness of the need for accurate data train personnel in terms of neatness accuracy spelling capitalization accuracy of allocation etc

8 Develop soft-issue metrics ndash customer satisfaction employee satisfaction etc

9 Harmonize critical elements of information classification ndash Accounts Assets People Products ndash across all modules and all systems ndash develop an integrated environment especially between the ERP and the Operational Systems

10Balance the decision support load between modules ndash move the detail out of the General Ledger ndash 5 to 10 Asset Categories People Categories Inventory Categories etc

104

Summing up

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Some items require a very small investment ndash an ART and a science

5 A significant opportunity to get more out of your current systems

Better DECISIONS

105

What is your single most important insight from this presentation

What is the single most practical action that you can take tomorrow to apply strategic (right thing essence thinking more effectively

JamesJamesARobertsoncom

Please write down

your thoughts

NOW

If you do not act within 48 hours you probably never will (Bill Gates)

Act TODAY

106

Assisting clients to thrive through the effective application of IT and ERP

QuestionsWe will email you my book and hand-outs of slides

Dr James Robertson PrEng ndash The ERP Doctor -- Mobile +44 (0) 77 6862 2875 +27 (0)83 251 6644wwwJames-A-Robertson-and-Associatescom

JamesJamesARobertsoncom

LinkedIn httpukLinkedIncominDrJamesARobertsonERPDoctor

JARampA are available to assist in applying these principles

  • Slide 1
  • Slide 2
  • Slide 3
  • A word of caution
  • Slide 5
  • This is NOT in a Text Book
  • Pulse measurement
  • Motivating quotes
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • The fundamental requirements for an ERP
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • A classic practical example NO Executive involvement
  • Top down (CEO led) versus bottom up design
  • Slide 25
  • Three alternative ERP value scenarios Unlocking the TRUE potent
  • Slide 27
  • What is strategy An executive responsibility
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
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  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
  • Slide 47
  • Slide 48
  • Slide 49
  • What is an ERP IBIS A filing cabinet
  • IBIS ndash what every company REALLY has
  • Slide 52
  • Case Study Strategic Engineered Precision Configuration WITH C
  • Slide 54
  • Slide 55
  • Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)
  • Define Strategic Engineered Precision Configuration
  • Slide 58
  • Slide 59
  • Slide 60
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Slide 66
  • Slide 67
  • Slide 68
  • Current Issues with the hellip Master
  • Current Issues with the hellip Master (2)
  • Current Issues with the hellip Master (3)
  • Slide 72
  • Slide 73
  • Slide 74
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Slide 83
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  • Slide 85
  • Slide 86
  • Slide 87
  • Slide 88
  • Slide 89
  • Slide 90
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  • Slide 93
  • Slide 94
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  • Slide 101
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  • Slide 103
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  • Slide 105
  • Slide 106
Page 32: IBIS – The Strategic View of Business Information -- by Dr James A Robertson PrEng

The time dependency of strategyfrom good to GREAT

Analysis of the strategic environmentThe CEO owns this view

34

What IS Strategy

The Essence of WHY the Organization exists and HOW it THRIVES

1 Virtually NEVER changes

2 Intuited

3 Discovered NOT invented

35

Determining the ESSENCE of the business and how it thrives

1 Experienced strategic facilitator

2 Interview each executive one on one starting with the CEO

3 ldquoPlease will you tell me the essence of your business and how it thrives ndash what differentiates you from your competitionrdquo

4 Listen carefully

5 Take lots of notes

6 After completing the interviews synthesize ALL the views to arrive at a SINGLE SENTENCE amplified as necessary with further detail

7 If an executive differs with the CEO then unless the CEO has just arrived the CEOrsquos view must prevail particularly if the CEO is the founder or has been there for many years

8 New executives can be FAR off the mark

36

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

37

There IS great opportunityERP can and should add value

38

Key principles of executive level strategic decision making

1 85 of the basis of executive decision making is soft and tacit information

2 Skim ndash headlines

3 Maximum focus at the start of a report ndash the first page

4 8020 ndash Pareto ndash the Critical Key issues

5 Fast

6 Decisive

7 Right more than wrong

8 High value

9 Intuitive

Critical principle ndash constraint and opportunity -- cognitive span

Drill downA function of the content

41

Personnel Strategically Aligned Key Performance Indicators (KPIrsquos)

Tell me how you want me to behave and I will tell you HOW to measure me

Tell me how you are going to measure me and I will tell you how I am going to behave

Turn it around

Some key considerations with regard to decision making

43

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

Pulse Measurement

1 Concise diagnostic intervention ndash 1 to 10 days

2 Starts with executive interviews ndash understand the Essence of the Business and how it Thrives and Critical Concerns

3 Drill down to systems

4 +- 7 bullet point findings weighted

5 +- 7 recommended actions weighted

6 Findings frequently so obvious and so practical client can continue unaided

7 Strategic advisory and or project leadership to implement recommendations

Analysis of consolidated findings

httpswwwdropboxcomshvfkrz5p5yliwwaryV7SrD6kSh

46

30

1916

14

126 3

1 Mythology hype amp tradition -- 30

2 Lack of executive custody inap-propriate governance and policies -- 19

3 Lack of strategic architecture alignment etc -- 16

4 Lack of data engineering and poor configuration -- 14

5 Soft issues and change impacts -- 12

6 Lack of an engineering approach lack of precision etc -- 6

7 Technology issues -- 3

Factors causing ERP failure

47

22

20

19

17

14

6 2

1Executive custody strategic solution architect accountability -- 22

2 Effective change facilitation -- 20

3 Strategic architecture alignment etc -- 19

4 Data engineering and configuration -- 17

5 Engineering approach design against failure precision etc -- 14

6 Business integration training processes CBT --6

7 Technology -- 2

Factors for ERP reimplementation success

The value of technology is determined by the person using the technology

49

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

bull ldquoEnterprise Resource Planningrdquo = ERP Systemsbull or bull Integrated Business Information Systemsrdquo = IBIS

bull = ALL the information ldquorepositoriesrdquobull = databasesbull = tablesbull = listsbull = filing drawers folders

bull real world items that require description and managementbull

bull + the numerical computations workflow and other activities that are executed with the numbers (and text) stored in these repositories

bull ALL of which can be done by human beings -- including making a messbull

What is an ERP IBISA filing cabinet

51

IBIS ndash what every company REALLY has

Etc etc etc

Custom-ization

In-house custom development

Industry specific package

Brandname ERP = FRED

Spreadsheets

Data warehouse and BI

52

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

53

bull Stalled ERP implementation

bull CEO bought into ldquoERP as a strategic resourcerdquo based on my approach

bull Highly structured strategic Product Class taxonomy

bull Clever software to add products and maintain high quality master data

bull Projects module

bull Brand Management expense taxonomy

bull Clever software to create a project for every brand line with these expense heads

bull Direct integration with General Ledger

bull Comprehensive Brand Project Management and reporting to Principals in Europe

bull New account increased turnover significantly because could do something competitors could NOT do

Dramatic improvements in competitiveness growth and profitability are the ONLY valid arbiters of the success of an ERP implementation or a strategic plan

Case Study Strategic Engineered Precision Configuration WITH Clever Customization to support the ESSENCE

Data engineering

Data engineering principlesCase study

1 ERP Dramatic increase in management information

2 Reduction in head count

3 Dramatic reduction in audit time and cost

4 Unqualified balance sheet first time in 15 years

5 Presented with the client at a public conference

1 Strategic ndash Essence of the Business and how it thrives

2 Engineered ndash rigorous systematic comprehensively tried and tested methods standard conventions expert practitioners etc

3 Precision ndash exact carefully design meticulously fashioned

4 Taxonomies ndash hierarchical information classifications ordering and organizing business information

5 Coupled to precision code schemes which adhere to a number of very specific coding rules and conventions

6 A total solution

Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)

57

Define Strategic Engineered Precision Configuration

bull Configuring the ERP so that it PRECISELY models the real worldbull The goal is that any executive manager supervisor or operator

can look at the configuration and say ldquoYES this IS my businessrdquobull Founded on master data taxonomies ndash structured semantic

contentbull Coupled to custom business specific attributesbull Supplemented by highly structured record level configurationbull Supporting small pieces of clever custom development that add

huge value and create huge strategic and operational opportunities

An ERP is a huge precision data processing factory

Feed it precision data

58

Conventional taxonomy example

ANIMALSELEPHANTSRHINOCEROSDOGSCATS

LIONSLEOPARDSDOMESTIC CATS

Persian CatsDomestic Short Hair Catsetc

59

Taxonomy defined

1 Logical word (semantic structure)

2 Precision vocabulary of preferred terms

3 Conveys understanding between humans with relevant knowledge and experience

4 Once linked to a precision code scheme the most important communication mechanism between computers and people

5 An art and a science

6 Once it is right it is OBVIOUS

Taxonomy example

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

61

Taxonomy relevance

1 Essential to effective operational and strategic use of business software

2 Nearly ALL validation lists (drop down lists) chart of accounts etc

3 Large body of expertise ndash Botany Zoology military filing Library Science Information Management etc

4 Unknown to many (most) IT professionals and business people

62

A computer isAn adding machine calculator

011+1=101+1+1=111+1+1+1=100

Called a ldquobitrdquo

8 bits make a byte

2 bytes make an ASCII character

A= ldquo41rdquo hex

0 1

63

Coding taxonomies

1 Computers only understand binary

2 The code is a unique binary pattern that corresponds to the structured language taxonomy

3 The only way the computer will appear to be intelligent

4 Results in ldquointelligent datardquo

5 Standard conventions1 Indents and trailing periods

2 Capitalization

3 Other standards and conventions

64

Taxonomy examples

1 Some practical examples of how code schemes should look

2 Various small validation lists ndash some custom some standard

3 Various custom product attributes

4 Product classification ndash custom field

5 Machine vehicle operating costs and spares

6 Consolidation Charts of Accounts medium and large organizations

65

Example of custom data entry screenWith custom taxonomies

Custom code maintenance development for client specific taxonomy

Matching codes in unrelated module provide logical integration

Getting the software to do what it supposedly cannot do

Example of exceptionally BAD practice

500528 Waste Material Consumed500530 Loss from valuation of external materials500540 Loss from valuation of own materials500550 Losses - inventory variance -consignment

sale500560 Safety Clothing500565 Safety Equipment500570 Sand amp Stone500575 Scraper Rope500580 Scrapers500585 Services500590 Signs500595 Skips amp Cages500600 Finished Goods Inventory Offset500605 Smelting amp Refining500610 Production Order Settlement - Variance500615 Steel Other500620 Steel Sections500625 Steel Sheets amp Plates

Huge impact on integration reporting etc

Current Issues with the hellip Master

bull Unstructured

bull Lack of robust disciplined code management

bull Different blocks of codes for different divisions

bull Same item in more than one place

bull Different categories should be in distinctly separate logical blocks

Current Issues with the hellip Master

bull Equivalent descriptions different codes

bull Warehouse codes embedded in item codes

bull As many as twenty occurrences of the same physical

bull Makes operation and reporting inaccurate and difficult

NQR500 TRUCKISUZUNQR500OR HHOSES EXT OUTSIDE REPAIRS HYD HOSES EXTOR HHOSES INT OUTSIDE REPAIRS HYD HOSES INTOR WINDOWS EXT OUTSIDE REPAIRS - WINDOWS EXTOR WINDOWS INT OUTSIDE REPAIRS - WINDOWS INTOREP HYD HOSES OUTSIDE REPAIRS - HYD HOSESOREP WINDOWS OUTSIDE REPAIRS - WINDOWSOIL MAROPA 320 MAROPA 320 OILOIL01 AUTO TRANS FLUID (ATF)DBOIL01-R0303 AUTO TRANS FLUID (ATF)DBOIL01-R0304 AUTO TRANS FLUID (ATF)DBOIL01-R0305 AUTO TRANS FLUID (ATF)DBOIL01-R0306 AUTO TRANS FLUID (ATF)DBOIL01-R0307 AUTO TRANS FLUID (ATF)DB

ITEM CODE DESCRIPTION ITEM CODE DESCRIPTION100004200002 TYRE LOCK RING SFETY 25 175R25 XGC E3 TYRE MICHELIN 175R25 XGC E3100004203007 TYRE MC1800R25XHAD 2 19575R16C TYRE MICHELIN 19575R16C100004203008 TYRE MC175R25XMD2 2 225R25 YO TYRE TYRE 100004203018 TYRE BS265R25VLTSE4 235X25 FS TYRE 100004203019 TYRE BS205R25VLTSE4 255R25 FS TYRE 100004203020 TYRE BS1200R24M840 265R25 FS TYRE 100004203026 TYRE FS195R14 CV2000 265R25 GY TYRE 100004203030 TYRE NOK205R25 L3 LODER GRIP BS265R25VLTSE4 TYRE BRIDGESTONE BS265R25VLTS100004203032 TYRE TOY265-25G25L520PR MC205R25XADN1 TYRE MICHELIN MC205R25XADN1100004203036 TYRE TOY205R25E3 MC235R25XADN1 TYRE MICHELIN MC235R25XADN1100004203055 TYRE MC1200R24XZY MC235R25XMD22 TYRE MICHELIN MC235R25XMD22100004203062 TYRE BS265-25L5 MC265R25XADN1 TYRE MICHELIN MC265R25XADN1100004203063 TYRE DUN265-25L5 MC265R25XMD22 TYRE MICHELIN MC265R25XMD22100004203065 TYRE MC1800R25XKD S1800R25 TYRE 100004203067 TYRE GENERAL 265-25L5 40PLY S225R25 YO TY TYRE 100004203074 TYRE BS295R25VLTSZ S235X25 FS TYRE 100004203077 TYRE PRIMEX 235-25L5 SLICK S255R25 FS TYRE 103194203001 TYRE BF GOOD RICH 40070R20 S265R25 BS TYRE BRIDGESTONE 265R25 VLT801070704049 TYRE O-RING 325T S265R25 FS TYRE 801070704051 TYRE VALVE S265R25 GY TYRE 801070704052 TYRE VALVE CORE SRI0008 TYRE MICHELIN 295R25 XADN801070704053 TYRE HANLING FEE SERVICE FEE TYRE SERVICE FEE1200R24 XZY E2 TYRE MICHELIN 1200R24 XZY E2 SPUD TYRE SPUD

Current Issues with the hellip Master Multiple occurrences of the same

physical entity with different codes

Very different codes for broadly identical physical entities ndash tyres ndash locate in entirely different locations in the table

Precision ordered dataVersus hellip

73

Value versus precisionA critical consideration

Practical fundamental strategic taxonomy precision

Busi

ness

valu

e d

eliv

ere

d

100

100

The goal

Just about every implementation I have ever seen

Financial cubeEssence of integrationWell over 1000 hours RampD

Location

Fun

ctio

n

Accounts

Accounts -- fi

nancial

Assets

Prod

ucts

Peop

le

Pro

ject

s

etc

Cubic business modelA logical taxonomic construct

Every organization has a location logical dimension ndash where we do what we do

and a functional logical dimension ndash what we do

These can be plotted on a matrix of function versus location

This is fundamental to the design of a chart of accounts and all other logical components that define the business

There are multiple further dimensions including income expenditure personnel machines products etc

Each of these should be described by a fundamental precision strategic taxonomy

This model in the general ledger provides a critical elment of integration

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

1 Broad concept been known to me for over twenty years

2 I have done some elements semi-manually

3 For years I thought everyone could understand this and do it

4 Never seen anything like it

5 Extremely powerful tool

The true value

1 Exceptionally high quality financial data

2 Extremely easy to access and analyze

3 Facilitate greatly improved high value executive level strategic decision making ndash the decisions to thrive

4 Properly used WILL lead to greatly improved competitiveness and profitability

5 This will enhance profitable growth

6 Every organization needs this

7 The current ERP market is estimated at US$56 billion

8 We can easily capture at least 1 of this over the next ten years ndash this is THE way of the future

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

1 Taxonomy approach immediately engages with executives to specify high level configuration focused on the essence of the business ndash focus on better decision making NOT process ndash strategic executive level facilitation ndash excellent executive engagement and custody

2 Fundamental focus on better strategic (thrive) decisions at executive and operational level ndash put the essence (strategy) of the business in the face of staff at all levels constantly

3 Design geared to answering the questions you have not yet thought to ask ndash no need for lengthy business requirements workshops

4 Orders of magnitude improvement in system strategic support value delivery ndash basis for enabling executives and managers to make much better decisions IF they do the work to interpret and act on the information

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

5 Move away from expensive resources constantly maintaining simple reports to developing sophisticated models that support high value understanding analysis and decision making

6 Major improvements in quality of master data and ease of master data maintenance

7 Systems easier and more efficient to use at a transaction level frequently results in productivity gains and head count reductions reduction in audit fees etc

8 Do things the software vendor does not think are possible and that may create substantial strategic value opportunities

9 Establish a culture of data precision in fact a whole culture relating to the way you run your systems

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

1 Strategic (thrive) decision support ndash psychology of decision making ndash strategic elements at top of list comply with cognitive span equals seven plus or minus two items at any level of hierarchy

2 Every validation list custom validation lists fully describe entities the way the business and executives think about them

3 Fundamental first principles strategic design with finely granular highly structured hierarchically presented content

4 Ease of reading and navigation ndash trailing periods indents capitalization precision language ndash semantic structure ndash JARampA originated standards and conventions

5 Ease of reporting ndash range coding ndash ease of report maintenance ndash context for precision configuration ndash ease and quality of master data maintenance

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

6 Creative strategic use of unrelated modules to work together and limited scope creative strategic custom development ndash the impossible achieved affordably

7 Cubic business model ndash a powerful logical ldquoactivity basedrdquo management model in the General Ledger ndash powerful strategic decision support benefits with major positive governance impacts and reduced audit fees ndash JARampA have custom developed software to assist with this

8 Lower long term system operating costs coupled with ORDERS OF MAGNITUDE IMPROVEMENT in effectiveness efficiency and decision support ndash better thrive (profitable growth decisions) ndash where the REAL value lies ndash answer the questions we have not yet thought of

85

e

Summing up ndash the JARampA Approach to Creating Competitive Advantage

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Requires a significant investment

5 An ART and a science

6 Vital to unlocking the true value of any Business Information System Investment

7 An opportunity for dramatic gearing of any investment

Better DECISIONS

87

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

7 Ten things to enhance your current systems

88

What can be done

1 Buy a new ERP ndash expensive high risk

2 Re-implement your current ERP ndash not quite as expensive

3 Comprehensive Data Warehouse with Precision Taxonomies ndash not nearly as expensive or high risk but still costly

4 Anything else -- SMALL changes

What is an ERPREALLY

A huge precision data processing factory that SHOULD be fed precision data in order to produce precision

results (the factory CAN be OLD)

What is an ERPRefurbish

vs Deleting a building

>
>

1 Software settings

2 Cubic Business Modeltrade in the General Ledger

3 Asset classification

4 Product Material Item classification catalogue

5 Classification of Personnel

6 Other specific classifications

7 Unique attributes on Products and other classification master data

8 General record level attribute settings

9 Other configuration settings

Components of Precision Configuration

93

How is value created

Value is created by business actions that deliver on the essence of why the organization exists and how it thrives

Value manifests through increased profitability growth acquisitions job satisfaction fulfilment of the strategic vision

The consequence of intuitive intelligent informed leadership business decisions ndash thrive decisions

Such decisions are facilitated accelerated and enhanced through access to more intelligent meaningful and relevant information

Answers to the questions I have not yet thought to ask

Such ldquointelligent informationrdquo is assembled as a consequence of high level strategic and executive level input into the design of the data CONTENT ndash taxonomies designed to catalogue every conceivably relevant classification ahead of time

High value intelligent c

ontent desig

n

94

Some SMALL things YOU can doTo make your ERP work better for you TOMORROW

1 Repopulate key standard attribute tables

2 Create new custom attribute tables

95

Repopulate key standard attribute tables

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

Drastically im

prove the content o

f some

key tables s

uch as Credit N

ote Reasons

Product Ite

m Class etc

96

Develop lists

1 One to ten people in a room with a projector

2 Brainstorm all possible content for the list ndash capture on screen

3 Each summarize to between five and ten headings

4 Type all the lists in

5 Combine them into between five and ten groups

6 Give each group a heading

7 Lift out sub-categories

8 Code ndash remember indents trailing periods capitalization

9 Check impacts

10Implement

97

Develop lists 2

1 Quality of list is dependent on quality of input

2 Want lists to be complete comprehensive and well designed

3 Design compromises will be with you for ever

4 Document

5 Train

6 Utilize

98

Develop lists 3

1 Develop Hierarchy

a) Hierarchy of descriptions ndash indent each level by one character position

b) HEADINGS IN CAPITAL LETTERS

c) Posting level items in Proper Case

d) Abbreviate as necessary

2 Code

a) Mirror indents with trailing periods

b) Gap code

c) Mnemonic Alpha preferred else Alpha Numeric else Numeric

d) 1 to 4 character segments separated by ldquo-rdquo

99

Create new custom attribute tables

Add user defined attri

bute fields anywhere

where they m

ake sense ndash P

roducts

Debtors (Custo

mers) e

tc

100

Develop attributes

1 One to ten people in a room with a projector

2 Brainstorm all possible attributes for management information

3 If in doubt add

4 Structure and Code as before

5 Capture sheets

6 Train staff to classify and add

7 Reports

8 Identify clever functionality that can work with attributes add where cost effective

9 Harvest information

101

Unlocking the full potential

1 Progressively improve classifications and add attributes

2 Progressively develop reports analysis and custom functionality

3 Advance to more complex and inter-related lists

a) Product Item Material Class Group is the largest list that you might apply this approach to

b) Major Master Lists like Chart of Accounts and Product Catalogue Master might be done in increments ONCE you have experience with this approach

c) Other Master Lists like Debtors and Creditors Masters could be restructured in time

4 Eventually you might find you have effectively re-implemented

102

10 things to look out for

1 Ambiguous names incorrect postings ndash ANSWER ndash change the name so that it is unambiguous ndash eg Factory -- Operating Cost and Factory ndash Asset

2 Jumbled accounts and other lists ndash ANSWER ndashnew sub-structure

3 Large number of dissimilar transactions in one account having to unscramble in Excel ndash ANSWER ndash create a block of well thought out accounts to replace the single account

4 Overlapping or duplicate entries ndash eg same Tyres in different places ndash ANSWER ndash close duplicates only one set of entries ndash may close both and open a new set of well-structured entries

5 Answers to ldquocommon senserdquo questions take ages to obtain ndash lots of analysis in Excel or custom software that keeps changing ndash check if all the common sense attributes are on the master record and add as necessary ndash as many as possible ndash once you start adding do the lot

103

10 things to look out for

6 Evaluate all manual spreadsheet and custom applications and determine where these are a response to inexact or sloppy configuration and progressively adjust or eliminate

7 Develop a comprehensive awareness of the need for accurate data train personnel in terms of neatness accuracy spelling capitalization accuracy of allocation etc

8 Develop soft-issue metrics ndash customer satisfaction employee satisfaction etc

9 Harmonize critical elements of information classification ndash Accounts Assets People Products ndash across all modules and all systems ndash develop an integrated environment especially between the ERP and the Operational Systems

10Balance the decision support load between modules ndash move the detail out of the General Ledger ndash 5 to 10 Asset Categories People Categories Inventory Categories etc

104

Summing up

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Some items require a very small investment ndash an ART and a science

5 A significant opportunity to get more out of your current systems

Better DECISIONS

105

What is your single most important insight from this presentation

What is the single most practical action that you can take tomorrow to apply strategic (right thing essence thinking more effectively

JamesJamesARobertsoncom

Please write down

your thoughts

NOW

If you do not act within 48 hours you probably never will (Bill Gates)

Act TODAY

106

Assisting clients to thrive through the effective application of IT and ERP

QuestionsWe will email you my book and hand-outs of slides

Dr James Robertson PrEng ndash The ERP Doctor -- Mobile +44 (0) 77 6862 2875 +27 (0)83 251 6644wwwJames-A-Robertson-and-Associatescom

JamesJamesARobertsoncom

LinkedIn httpukLinkedIncominDrJamesARobertsonERPDoctor

JARampA are available to assist in applying these principles

  • Slide 1
  • Slide 2
  • Slide 3
  • A word of caution
  • Slide 5
  • This is NOT in a Text Book
  • Pulse measurement
  • Motivating quotes
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • The fundamental requirements for an ERP
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • A classic practical example NO Executive involvement
  • Top down (CEO led) versus bottom up design
  • Slide 25
  • Three alternative ERP value scenarios Unlocking the TRUE potent
  • Slide 27
  • What is strategy An executive responsibility
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
  • Slide 47
  • Slide 48
  • Slide 49
  • What is an ERP IBIS A filing cabinet
  • IBIS ndash what every company REALLY has
  • Slide 52
  • Case Study Strategic Engineered Precision Configuration WITH C
  • Slide 54
  • Slide 55
  • Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)
  • Define Strategic Engineered Precision Configuration
  • Slide 58
  • Slide 59
  • Slide 60
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Slide 66
  • Slide 67
  • Slide 68
  • Current Issues with the hellip Master
  • Current Issues with the hellip Master (2)
  • Current Issues with the hellip Master (3)
  • Slide 72
  • Slide 73
  • Slide 74
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Slide 83
  • Slide 84
  • Slide 85
  • Slide 86
  • Slide 87
  • Slide 88
  • Slide 89
  • Slide 90
  • Slide 91
  • Slide 92
  • Slide 93
  • Slide 94
  • Slide 95
  • Slide 96
  • Slide 97
  • Slide 98
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  • Slide 101
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  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
Page 33: IBIS – The Strategic View of Business Information -- by Dr James A Robertson PrEng

Analysis of the strategic environmentThe CEO owns this view

34

What IS Strategy

The Essence of WHY the Organization exists and HOW it THRIVES

1 Virtually NEVER changes

2 Intuited

3 Discovered NOT invented

35

Determining the ESSENCE of the business and how it thrives

1 Experienced strategic facilitator

2 Interview each executive one on one starting with the CEO

3 ldquoPlease will you tell me the essence of your business and how it thrives ndash what differentiates you from your competitionrdquo

4 Listen carefully

5 Take lots of notes

6 After completing the interviews synthesize ALL the views to arrive at a SINGLE SENTENCE amplified as necessary with further detail

7 If an executive differs with the CEO then unless the CEO has just arrived the CEOrsquos view must prevail particularly if the CEO is the founder or has been there for many years

8 New executives can be FAR off the mark

36

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

37

There IS great opportunityERP can and should add value

38

Key principles of executive level strategic decision making

1 85 of the basis of executive decision making is soft and tacit information

2 Skim ndash headlines

3 Maximum focus at the start of a report ndash the first page

4 8020 ndash Pareto ndash the Critical Key issues

5 Fast

6 Decisive

7 Right more than wrong

8 High value

9 Intuitive

Critical principle ndash constraint and opportunity -- cognitive span

Drill downA function of the content

41

Personnel Strategically Aligned Key Performance Indicators (KPIrsquos)

Tell me how you want me to behave and I will tell you HOW to measure me

Tell me how you are going to measure me and I will tell you how I am going to behave

Turn it around

Some key considerations with regard to decision making

43

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

Pulse Measurement

1 Concise diagnostic intervention ndash 1 to 10 days

2 Starts with executive interviews ndash understand the Essence of the Business and how it Thrives and Critical Concerns

3 Drill down to systems

4 +- 7 bullet point findings weighted

5 +- 7 recommended actions weighted

6 Findings frequently so obvious and so practical client can continue unaided

7 Strategic advisory and or project leadership to implement recommendations

Analysis of consolidated findings

httpswwwdropboxcomshvfkrz5p5yliwwaryV7SrD6kSh

46

30

1916

14

126 3

1 Mythology hype amp tradition -- 30

2 Lack of executive custody inap-propriate governance and policies -- 19

3 Lack of strategic architecture alignment etc -- 16

4 Lack of data engineering and poor configuration -- 14

5 Soft issues and change impacts -- 12

6 Lack of an engineering approach lack of precision etc -- 6

7 Technology issues -- 3

Factors causing ERP failure

47

22

20

19

17

14

6 2

1Executive custody strategic solution architect accountability -- 22

2 Effective change facilitation -- 20

3 Strategic architecture alignment etc -- 19

4 Data engineering and configuration -- 17

5 Engineering approach design against failure precision etc -- 14

6 Business integration training processes CBT --6

7 Technology -- 2

Factors for ERP reimplementation success

The value of technology is determined by the person using the technology

49

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

bull ldquoEnterprise Resource Planningrdquo = ERP Systemsbull or bull Integrated Business Information Systemsrdquo = IBIS

bull = ALL the information ldquorepositoriesrdquobull = databasesbull = tablesbull = listsbull = filing drawers folders

bull real world items that require description and managementbull

bull + the numerical computations workflow and other activities that are executed with the numbers (and text) stored in these repositories

bull ALL of which can be done by human beings -- including making a messbull

What is an ERP IBISA filing cabinet

51

IBIS ndash what every company REALLY has

Etc etc etc

Custom-ization

In-house custom development

Industry specific package

Brandname ERP = FRED

Spreadsheets

Data warehouse and BI

52

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

53

bull Stalled ERP implementation

bull CEO bought into ldquoERP as a strategic resourcerdquo based on my approach

bull Highly structured strategic Product Class taxonomy

bull Clever software to add products and maintain high quality master data

bull Projects module

bull Brand Management expense taxonomy

bull Clever software to create a project for every brand line with these expense heads

bull Direct integration with General Ledger

bull Comprehensive Brand Project Management and reporting to Principals in Europe

bull New account increased turnover significantly because could do something competitors could NOT do

Dramatic improvements in competitiveness growth and profitability are the ONLY valid arbiters of the success of an ERP implementation or a strategic plan

Case Study Strategic Engineered Precision Configuration WITH Clever Customization to support the ESSENCE

Data engineering

Data engineering principlesCase study

1 ERP Dramatic increase in management information

2 Reduction in head count

3 Dramatic reduction in audit time and cost

4 Unqualified balance sheet first time in 15 years

5 Presented with the client at a public conference

1 Strategic ndash Essence of the Business and how it thrives

2 Engineered ndash rigorous systematic comprehensively tried and tested methods standard conventions expert practitioners etc

3 Precision ndash exact carefully design meticulously fashioned

4 Taxonomies ndash hierarchical information classifications ordering and organizing business information

5 Coupled to precision code schemes which adhere to a number of very specific coding rules and conventions

6 A total solution

Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)

57

Define Strategic Engineered Precision Configuration

bull Configuring the ERP so that it PRECISELY models the real worldbull The goal is that any executive manager supervisor or operator

can look at the configuration and say ldquoYES this IS my businessrdquobull Founded on master data taxonomies ndash structured semantic

contentbull Coupled to custom business specific attributesbull Supplemented by highly structured record level configurationbull Supporting small pieces of clever custom development that add

huge value and create huge strategic and operational opportunities

An ERP is a huge precision data processing factory

Feed it precision data

58

Conventional taxonomy example

ANIMALSELEPHANTSRHINOCEROSDOGSCATS

LIONSLEOPARDSDOMESTIC CATS

Persian CatsDomestic Short Hair Catsetc

59

Taxonomy defined

1 Logical word (semantic structure)

2 Precision vocabulary of preferred terms

3 Conveys understanding between humans with relevant knowledge and experience

4 Once linked to a precision code scheme the most important communication mechanism between computers and people

5 An art and a science

6 Once it is right it is OBVIOUS

Taxonomy example

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

61

Taxonomy relevance

1 Essential to effective operational and strategic use of business software

2 Nearly ALL validation lists (drop down lists) chart of accounts etc

3 Large body of expertise ndash Botany Zoology military filing Library Science Information Management etc

4 Unknown to many (most) IT professionals and business people

62

A computer isAn adding machine calculator

011+1=101+1+1=111+1+1+1=100

Called a ldquobitrdquo

8 bits make a byte

2 bytes make an ASCII character

A= ldquo41rdquo hex

0 1

63

Coding taxonomies

1 Computers only understand binary

2 The code is a unique binary pattern that corresponds to the structured language taxonomy

3 The only way the computer will appear to be intelligent

4 Results in ldquointelligent datardquo

5 Standard conventions1 Indents and trailing periods

2 Capitalization

3 Other standards and conventions

64

Taxonomy examples

1 Some practical examples of how code schemes should look

2 Various small validation lists ndash some custom some standard

3 Various custom product attributes

4 Product classification ndash custom field

5 Machine vehicle operating costs and spares

6 Consolidation Charts of Accounts medium and large organizations

65

Example of custom data entry screenWith custom taxonomies

Custom code maintenance development for client specific taxonomy

Matching codes in unrelated module provide logical integration

Getting the software to do what it supposedly cannot do

Example of exceptionally BAD practice

500528 Waste Material Consumed500530 Loss from valuation of external materials500540 Loss from valuation of own materials500550 Losses - inventory variance -consignment

sale500560 Safety Clothing500565 Safety Equipment500570 Sand amp Stone500575 Scraper Rope500580 Scrapers500585 Services500590 Signs500595 Skips amp Cages500600 Finished Goods Inventory Offset500605 Smelting amp Refining500610 Production Order Settlement - Variance500615 Steel Other500620 Steel Sections500625 Steel Sheets amp Plates

Huge impact on integration reporting etc

Current Issues with the hellip Master

bull Unstructured

bull Lack of robust disciplined code management

bull Different blocks of codes for different divisions

bull Same item in more than one place

bull Different categories should be in distinctly separate logical blocks

Current Issues with the hellip Master

bull Equivalent descriptions different codes

bull Warehouse codes embedded in item codes

bull As many as twenty occurrences of the same physical

bull Makes operation and reporting inaccurate and difficult

NQR500 TRUCKISUZUNQR500OR HHOSES EXT OUTSIDE REPAIRS HYD HOSES EXTOR HHOSES INT OUTSIDE REPAIRS HYD HOSES INTOR WINDOWS EXT OUTSIDE REPAIRS - WINDOWS EXTOR WINDOWS INT OUTSIDE REPAIRS - WINDOWS INTOREP HYD HOSES OUTSIDE REPAIRS - HYD HOSESOREP WINDOWS OUTSIDE REPAIRS - WINDOWSOIL MAROPA 320 MAROPA 320 OILOIL01 AUTO TRANS FLUID (ATF)DBOIL01-R0303 AUTO TRANS FLUID (ATF)DBOIL01-R0304 AUTO TRANS FLUID (ATF)DBOIL01-R0305 AUTO TRANS FLUID (ATF)DBOIL01-R0306 AUTO TRANS FLUID (ATF)DBOIL01-R0307 AUTO TRANS FLUID (ATF)DB

ITEM CODE DESCRIPTION ITEM CODE DESCRIPTION100004200002 TYRE LOCK RING SFETY 25 175R25 XGC E3 TYRE MICHELIN 175R25 XGC E3100004203007 TYRE MC1800R25XHAD 2 19575R16C TYRE MICHELIN 19575R16C100004203008 TYRE MC175R25XMD2 2 225R25 YO TYRE TYRE 100004203018 TYRE BS265R25VLTSE4 235X25 FS TYRE 100004203019 TYRE BS205R25VLTSE4 255R25 FS TYRE 100004203020 TYRE BS1200R24M840 265R25 FS TYRE 100004203026 TYRE FS195R14 CV2000 265R25 GY TYRE 100004203030 TYRE NOK205R25 L3 LODER GRIP BS265R25VLTSE4 TYRE BRIDGESTONE BS265R25VLTS100004203032 TYRE TOY265-25G25L520PR MC205R25XADN1 TYRE MICHELIN MC205R25XADN1100004203036 TYRE TOY205R25E3 MC235R25XADN1 TYRE MICHELIN MC235R25XADN1100004203055 TYRE MC1200R24XZY MC235R25XMD22 TYRE MICHELIN MC235R25XMD22100004203062 TYRE BS265-25L5 MC265R25XADN1 TYRE MICHELIN MC265R25XADN1100004203063 TYRE DUN265-25L5 MC265R25XMD22 TYRE MICHELIN MC265R25XMD22100004203065 TYRE MC1800R25XKD S1800R25 TYRE 100004203067 TYRE GENERAL 265-25L5 40PLY S225R25 YO TY TYRE 100004203074 TYRE BS295R25VLTSZ S235X25 FS TYRE 100004203077 TYRE PRIMEX 235-25L5 SLICK S255R25 FS TYRE 103194203001 TYRE BF GOOD RICH 40070R20 S265R25 BS TYRE BRIDGESTONE 265R25 VLT801070704049 TYRE O-RING 325T S265R25 FS TYRE 801070704051 TYRE VALVE S265R25 GY TYRE 801070704052 TYRE VALVE CORE SRI0008 TYRE MICHELIN 295R25 XADN801070704053 TYRE HANLING FEE SERVICE FEE TYRE SERVICE FEE1200R24 XZY E2 TYRE MICHELIN 1200R24 XZY E2 SPUD TYRE SPUD

Current Issues with the hellip Master Multiple occurrences of the same

physical entity with different codes

Very different codes for broadly identical physical entities ndash tyres ndash locate in entirely different locations in the table

Precision ordered dataVersus hellip

73

Value versus precisionA critical consideration

Practical fundamental strategic taxonomy precision

Busi

ness

valu

e d

eliv

ere

d

100

100

The goal

Just about every implementation I have ever seen

Financial cubeEssence of integrationWell over 1000 hours RampD

Location

Fun

ctio

n

Accounts

Accounts -- fi

nancial

Assets

Prod

ucts

Peop

le

Pro

ject

s

etc

Cubic business modelA logical taxonomic construct

Every organization has a location logical dimension ndash where we do what we do

and a functional logical dimension ndash what we do

These can be plotted on a matrix of function versus location

This is fundamental to the design of a chart of accounts and all other logical components that define the business

There are multiple further dimensions including income expenditure personnel machines products etc

Each of these should be described by a fundamental precision strategic taxonomy

This model in the general ledger provides a critical elment of integration

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

1 Broad concept been known to me for over twenty years

2 I have done some elements semi-manually

3 For years I thought everyone could understand this and do it

4 Never seen anything like it

5 Extremely powerful tool

The true value

1 Exceptionally high quality financial data

2 Extremely easy to access and analyze

3 Facilitate greatly improved high value executive level strategic decision making ndash the decisions to thrive

4 Properly used WILL lead to greatly improved competitiveness and profitability

5 This will enhance profitable growth

6 Every organization needs this

7 The current ERP market is estimated at US$56 billion

8 We can easily capture at least 1 of this over the next ten years ndash this is THE way of the future

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

1 Taxonomy approach immediately engages with executives to specify high level configuration focused on the essence of the business ndash focus on better decision making NOT process ndash strategic executive level facilitation ndash excellent executive engagement and custody

2 Fundamental focus on better strategic (thrive) decisions at executive and operational level ndash put the essence (strategy) of the business in the face of staff at all levels constantly

3 Design geared to answering the questions you have not yet thought to ask ndash no need for lengthy business requirements workshops

4 Orders of magnitude improvement in system strategic support value delivery ndash basis for enabling executives and managers to make much better decisions IF they do the work to interpret and act on the information

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

5 Move away from expensive resources constantly maintaining simple reports to developing sophisticated models that support high value understanding analysis and decision making

6 Major improvements in quality of master data and ease of master data maintenance

7 Systems easier and more efficient to use at a transaction level frequently results in productivity gains and head count reductions reduction in audit fees etc

8 Do things the software vendor does not think are possible and that may create substantial strategic value opportunities

9 Establish a culture of data precision in fact a whole culture relating to the way you run your systems

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

1 Strategic (thrive) decision support ndash psychology of decision making ndash strategic elements at top of list comply with cognitive span equals seven plus or minus two items at any level of hierarchy

2 Every validation list custom validation lists fully describe entities the way the business and executives think about them

3 Fundamental first principles strategic design with finely granular highly structured hierarchically presented content

4 Ease of reading and navigation ndash trailing periods indents capitalization precision language ndash semantic structure ndash JARampA originated standards and conventions

5 Ease of reporting ndash range coding ndash ease of report maintenance ndash context for precision configuration ndash ease and quality of master data maintenance

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

6 Creative strategic use of unrelated modules to work together and limited scope creative strategic custom development ndash the impossible achieved affordably

7 Cubic business model ndash a powerful logical ldquoactivity basedrdquo management model in the General Ledger ndash powerful strategic decision support benefits with major positive governance impacts and reduced audit fees ndash JARampA have custom developed software to assist with this

8 Lower long term system operating costs coupled with ORDERS OF MAGNITUDE IMPROVEMENT in effectiveness efficiency and decision support ndash better thrive (profitable growth decisions) ndash where the REAL value lies ndash answer the questions we have not yet thought of

85

e

Summing up ndash the JARampA Approach to Creating Competitive Advantage

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Requires a significant investment

5 An ART and a science

6 Vital to unlocking the true value of any Business Information System Investment

7 An opportunity for dramatic gearing of any investment

Better DECISIONS

87

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

7 Ten things to enhance your current systems

88

What can be done

1 Buy a new ERP ndash expensive high risk

2 Re-implement your current ERP ndash not quite as expensive

3 Comprehensive Data Warehouse with Precision Taxonomies ndash not nearly as expensive or high risk but still costly

4 Anything else -- SMALL changes

What is an ERPREALLY

A huge precision data processing factory that SHOULD be fed precision data in order to produce precision

results (the factory CAN be OLD)

What is an ERPRefurbish

vs Deleting a building

>
>

1 Software settings

2 Cubic Business Modeltrade in the General Ledger

3 Asset classification

4 Product Material Item classification catalogue

5 Classification of Personnel

6 Other specific classifications

7 Unique attributes on Products and other classification master data

8 General record level attribute settings

9 Other configuration settings

Components of Precision Configuration

93

How is value created

Value is created by business actions that deliver on the essence of why the organization exists and how it thrives

Value manifests through increased profitability growth acquisitions job satisfaction fulfilment of the strategic vision

The consequence of intuitive intelligent informed leadership business decisions ndash thrive decisions

Such decisions are facilitated accelerated and enhanced through access to more intelligent meaningful and relevant information

Answers to the questions I have not yet thought to ask

Such ldquointelligent informationrdquo is assembled as a consequence of high level strategic and executive level input into the design of the data CONTENT ndash taxonomies designed to catalogue every conceivably relevant classification ahead of time

High value intelligent c

ontent desig

n

94

Some SMALL things YOU can doTo make your ERP work better for you TOMORROW

1 Repopulate key standard attribute tables

2 Create new custom attribute tables

95

Repopulate key standard attribute tables

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

Drastically im

prove the content o

f some

key tables s

uch as Credit N

ote Reasons

Product Ite

m Class etc

96

Develop lists

1 One to ten people in a room with a projector

2 Brainstorm all possible content for the list ndash capture on screen

3 Each summarize to between five and ten headings

4 Type all the lists in

5 Combine them into between five and ten groups

6 Give each group a heading

7 Lift out sub-categories

8 Code ndash remember indents trailing periods capitalization

9 Check impacts

10Implement

97

Develop lists 2

1 Quality of list is dependent on quality of input

2 Want lists to be complete comprehensive and well designed

3 Design compromises will be with you for ever

4 Document

5 Train

6 Utilize

98

Develop lists 3

1 Develop Hierarchy

a) Hierarchy of descriptions ndash indent each level by one character position

b) HEADINGS IN CAPITAL LETTERS

c) Posting level items in Proper Case

d) Abbreviate as necessary

2 Code

a) Mirror indents with trailing periods

b) Gap code

c) Mnemonic Alpha preferred else Alpha Numeric else Numeric

d) 1 to 4 character segments separated by ldquo-rdquo

99

Create new custom attribute tables

Add user defined attri

bute fields anywhere

where they m

ake sense ndash P

roducts

Debtors (Custo

mers) e

tc

100

Develop attributes

1 One to ten people in a room with a projector

2 Brainstorm all possible attributes for management information

3 If in doubt add

4 Structure and Code as before

5 Capture sheets

6 Train staff to classify and add

7 Reports

8 Identify clever functionality that can work with attributes add where cost effective

9 Harvest information

101

Unlocking the full potential

1 Progressively improve classifications and add attributes

2 Progressively develop reports analysis and custom functionality

3 Advance to more complex and inter-related lists

a) Product Item Material Class Group is the largest list that you might apply this approach to

b) Major Master Lists like Chart of Accounts and Product Catalogue Master might be done in increments ONCE you have experience with this approach

c) Other Master Lists like Debtors and Creditors Masters could be restructured in time

4 Eventually you might find you have effectively re-implemented

102

10 things to look out for

1 Ambiguous names incorrect postings ndash ANSWER ndash change the name so that it is unambiguous ndash eg Factory -- Operating Cost and Factory ndash Asset

2 Jumbled accounts and other lists ndash ANSWER ndashnew sub-structure

3 Large number of dissimilar transactions in one account having to unscramble in Excel ndash ANSWER ndash create a block of well thought out accounts to replace the single account

4 Overlapping or duplicate entries ndash eg same Tyres in different places ndash ANSWER ndash close duplicates only one set of entries ndash may close both and open a new set of well-structured entries

5 Answers to ldquocommon senserdquo questions take ages to obtain ndash lots of analysis in Excel or custom software that keeps changing ndash check if all the common sense attributes are on the master record and add as necessary ndash as many as possible ndash once you start adding do the lot

103

10 things to look out for

6 Evaluate all manual spreadsheet and custom applications and determine where these are a response to inexact or sloppy configuration and progressively adjust or eliminate

7 Develop a comprehensive awareness of the need for accurate data train personnel in terms of neatness accuracy spelling capitalization accuracy of allocation etc

8 Develop soft-issue metrics ndash customer satisfaction employee satisfaction etc

9 Harmonize critical elements of information classification ndash Accounts Assets People Products ndash across all modules and all systems ndash develop an integrated environment especially between the ERP and the Operational Systems

10Balance the decision support load between modules ndash move the detail out of the General Ledger ndash 5 to 10 Asset Categories People Categories Inventory Categories etc

104

Summing up

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Some items require a very small investment ndash an ART and a science

5 A significant opportunity to get more out of your current systems

Better DECISIONS

105

What is your single most important insight from this presentation

What is the single most practical action that you can take tomorrow to apply strategic (right thing essence thinking more effectively

JamesJamesARobertsoncom

Please write down

your thoughts

NOW

If you do not act within 48 hours you probably never will (Bill Gates)

Act TODAY

106

Assisting clients to thrive through the effective application of IT and ERP

QuestionsWe will email you my book and hand-outs of slides

Dr James Robertson PrEng ndash The ERP Doctor -- Mobile +44 (0) 77 6862 2875 +27 (0)83 251 6644wwwJames-A-Robertson-and-Associatescom

JamesJamesARobertsoncom

LinkedIn httpukLinkedIncominDrJamesARobertsonERPDoctor

JARampA are available to assist in applying these principles

  • Slide 1
  • Slide 2
  • Slide 3
  • A word of caution
  • Slide 5
  • This is NOT in a Text Book
  • Pulse measurement
  • Motivating quotes
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • The fundamental requirements for an ERP
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • A classic practical example NO Executive involvement
  • Top down (CEO led) versus bottom up design
  • Slide 25
  • Three alternative ERP value scenarios Unlocking the TRUE potent
  • Slide 27
  • What is strategy An executive responsibility
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
  • Slide 47
  • Slide 48
  • Slide 49
  • What is an ERP IBIS A filing cabinet
  • IBIS ndash what every company REALLY has
  • Slide 52
  • Case Study Strategic Engineered Precision Configuration WITH C
  • Slide 54
  • Slide 55
  • Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)
  • Define Strategic Engineered Precision Configuration
  • Slide 58
  • Slide 59
  • Slide 60
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Slide 66
  • Slide 67
  • Slide 68
  • Current Issues with the hellip Master
  • Current Issues with the hellip Master (2)
  • Current Issues with the hellip Master (3)
  • Slide 72
  • Slide 73
  • Slide 74
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Slide 83
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  • Slide 85
  • Slide 86
  • Slide 87
  • Slide 88
  • Slide 89
  • Slide 90
  • Slide 91
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  • Slide 93
  • Slide 94
  • Slide 95
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  • Slide 97
  • Slide 98
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  • Slide 101
  • Slide 102
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
Page 34: IBIS – The Strategic View of Business Information -- by Dr James A Robertson PrEng

34

What IS Strategy

The Essence of WHY the Organization exists and HOW it THRIVES

1 Virtually NEVER changes

2 Intuited

3 Discovered NOT invented

35

Determining the ESSENCE of the business and how it thrives

1 Experienced strategic facilitator

2 Interview each executive one on one starting with the CEO

3 ldquoPlease will you tell me the essence of your business and how it thrives ndash what differentiates you from your competitionrdquo

4 Listen carefully

5 Take lots of notes

6 After completing the interviews synthesize ALL the views to arrive at a SINGLE SENTENCE amplified as necessary with further detail

7 If an executive differs with the CEO then unless the CEO has just arrived the CEOrsquos view must prevail particularly if the CEO is the founder or has been there for many years

8 New executives can be FAR off the mark

36

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

37

There IS great opportunityERP can and should add value

38

Key principles of executive level strategic decision making

1 85 of the basis of executive decision making is soft and tacit information

2 Skim ndash headlines

3 Maximum focus at the start of a report ndash the first page

4 8020 ndash Pareto ndash the Critical Key issues

5 Fast

6 Decisive

7 Right more than wrong

8 High value

9 Intuitive

Critical principle ndash constraint and opportunity -- cognitive span

Drill downA function of the content

41

Personnel Strategically Aligned Key Performance Indicators (KPIrsquos)

Tell me how you want me to behave and I will tell you HOW to measure me

Tell me how you are going to measure me and I will tell you how I am going to behave

Turn it around

Some key considerations with regard to decision making

43

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

Pulse Measurement

1 Concise diagnostic intervention ndash 1 to 10 days

2 Starts with executive interviews ndash understand the Essence of the Business and how it Thrives and Critical Concerns

3 Drill down to systems

4 +- 7 bullet point findings weighted

5 +- 7 recommended actions weighted

6 Findings frequently so obvious and so practical client can continue unaided

7 Strategic advisory and or project leadership to implement recommendations

Analysis of consolidated findings

httpswwwdropboxcomshvfkrz5p5yliwwaryV7SrD6kSh

46

30

1916

14

126 3

1 Mythology hype amp tradition -- 30

2 Lack of executive custody inap-propriate governance and policies -- 19

3 Lack of strategic architecture alignment etc -- 16

4 Lack of data engineering and poor configuration -- 14

5 Soft issues and change impacts -- 12

6 Lack of an engineering approach lack of precision etc -- 6

7 Technology issues -- 3

Factors causing ERP failure

47

22

20

19

17

14

6 2

1Executive custody strategic solution architect accountability -- 22

2 Effective change facilitation -- 20

3 Strategic architecture alignment etc -- 19

4 Data engineering and configuration -- 17

5 Engineering approach design against failure precision etc -- 14

6 Business integration training processes CBT --6

7 Technology -- 2

Factors for ERP reimplementation success

The value of technology is determined by the person using the technology

49

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

bull ldquoEnterprise Resource Planningrdquo = ERP Systemsbull or bull Integrated Business Information Systemsrdquo = IBIS

bull = ALL the information ldquorepositoriesrdquobull = databasesbull = tablesbull = listsbull = filing drawers folders

bull real world items that require description and managementbull

bull + the numerical computations workflow and other activities that are executed with the numbers (and text) stored in these repositories

bull ALL of which can be done by human beings -- including making a messbull

What is an ERP IBISA filing cabinet

51

IBIS ndash what every company REALLY has

Etc etc etc

Custom-ization

In-house custom development

Industry specific package

Brandname ERP = FRED

Spreadsheets

Data warehouse and BI

52

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

53

bull Stalled ERP implementation

bull CEO bought into ldquoERP as a strategic resourcerdquo based on my approach

bull Highly structured strategic Product Class taxonomy

bull Clever software to add products and maintain high quality master data

bull Projects module

bull Brand Management expense taxonomy

bull Clever software to create a project for every brand line with these expense heads

bull Direct integration with General Ledger

bull Comprehensive Brand Project Management and reporting to Principals in Europe

bull New account increased turnover significantly because could do something competitors could NOT do

Dramatic improvements in competitiveness growth and profitability are the ONLY valid arbiters of the success of an ERP implementation or a strategic plan

Case Study Strategic Engineered Precision Configuration WITH Clever Customization to support the ESSENCE

Data engineering

Data engineering principlesCase study

1 ERP Dramatic increase in management information

2 Reduction in head count

3 Dramatic reduction in audit time and cost

4 Unqualified balance sheet first time in 15 years

5 Presented with the client at a public conference

1 Strategic ndash Essence of the Business and how it thrives

2 Engineered ndash rigorous systematic comprehensively tried and tested methods standard conventions expert practitioners etc

3 Precision ndash exact carefully design meticulously fashioned

4 Taxonomies ndash hierarchical information classifications ordering and organizing business information

5 Coupled to precision code schemes which adhere to a number of very specific coding rules and conventions

6 A total solution

Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)

57

Define Strategic Engineered Precision Configuration

bull Configuring the ERP so that it PRECISELY models the real worldbull The goal is that any executive manager supervisor or operator

can look at the configuration and say ldquoYES this IS my businessrdquobull Founded on master data taxonomies ndash structured semantic

contentbull Coupled to custom business specific attributesbull Supplemented by highly structured record level configurationbull Supporting small pieces of clever custom development that add

huge value and create huge strategic and operational opportunities

An ERP is a huge precision data processing factory

Feed it precision data

58

Conventional taxonomy example

ANIMALSELEPHANTSRHINOCEROSDOGSCATS

LIONSLEOPARDSDOMESTIC CATS

Persian CatsDomestic Short Hair Catsetc

59

Taxonomy defined

1 Logical word (semantic structure)

2 Precision vocabulary of preferred terms

3 Conveys understanding between humans with relevant knowledge and experience

4 Once linked to a precision code scheme the most important communication mechanism between computers and people

5 An art and a science

6 Once it is right it is OBVIOUS

Taxonomy example

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

61

Taxonomy relevance

1 Essential to effective operational and strategic use of business software

2 Nearly ALL validation lists (drop down lists) chart of accounts etc

3 Large body of expertise ndash Botany Zoology military filing Library Science Information Management etc

4 Unknown to many (most) IT professionals and business people

62

A computer isAn adding machine calculator

011+1=101+1+1=111+1+1+1=100

Called a ldquobitrdquo

8 bits make a byte

2 bytes make an ASCII character

A= ldquo41rdquo hex

0 1

63

Coding taxonomies

1 Computers only understand binary

2 The code is a unique binary pattern that corresponds to the structured language taxonomy

3 The only way the computer will appear to be intelligent

4 Results in ldquointelligent datardquo

5 Standard conventions1 Indents and trailing periods

2 Capitalization

3 Other standards and conventions

64

Taxonomy examples

1 Some practical examples of how code schemes should look

2 Various small validation lists ndash some custom some standard

3 Various custom product attributes

4 Product classification ndash custom field

5 Machine vehicle operating costs and spares

6 Consolidation Charts of Accounts medium and large organizations

65

Example of custom data entry screenWith custom taxonomies

Custom code maintenance development for client specific taxonomy

Matching codes in unrelated module provide logical integration

Getting the software to do what it supposedly cannot do

Example of exceptionally BAD practice

500528 Waste Material Consumed500530 Loss from valuation of external materials500540 Loss from valuation of own materials500550 Losses - inventory variance -consignment

sale500560 Safety Clothing500565 Safety Equipment500570 Sand amp Stone500575 Scraper Rope500580 Scrapers500585 Services500590 Signs500595 Skips amp Cages500600 Finished Goods Inventory Offset500605 Smelting amp Refining500610 Production Order Settlement - Variance500615 Steel Other500620 Steel Sections500625 Steel Sheets amp Plates

Huge impact on integration reporting etc

Current Issues with the hellip Master

bull Unstructured

bull Lack of robust disciplined code management

bull Different blocks of codes for different divisions

bull Same item in more than one place

bull Different categories should be in distinctly separate logical blocks

Current Issues with the hellip Master

bull Equivalent descriptions different codes

bull Warehouse codes embedded in item codes

bull As many as twenty occurrences of the same physical

bull Makes operation and reporting inaccurate and difficult

NQR500 TRUCKISUZUNQR500OR HHOSES EXT OUTSIDE REPAIRS HYD HOSES EXTOR HHOSES INT OUTSIDE REPAIRS HYD HOSES INTOR WINDOWS EXT OUTSIDE REPAIRS - WINDOWS EXTOR WINDOWS INT OUTSIDE REPAIRS - WINDOWS INTOREP HYD HOSES OUTSIDE REPAIRS - HYD HOSESOREP WINDOWS OUTSIDE REPAIRS - WINDOWSOIL MAROPA 320 MAROPA 320 OILOIL01 AUTO TRANS FLUID (ATF)DBOIL01-R0303 AUTO TRANS FLUID (ATF)DBOIL01-R0304 AUTO TRANS FLUID (ATF)DBOIL01-R0305 AUTO TRANS FLUID (ATF)DBOIL01-R0306 AUTO TRANS FLUID (ATF)DBOIL01-R0307 AUTO TRANS FLUID (ATF)DB

ITEM CODE DESCRIPTION ITEM CODE DESCRIPTION100004200002 TYRE LOCK RING SFETY 25 175R25 XGC E3 TYRE MICHELIN 175R25 XGC E3100004203007 TYRE MC1800R25XHAD 2 19575R16C TYRE MICHELIN 19575R16C100004203008 TYRE MC175R25XMD2 2 225R25 YO TYRE TYRE 100004203018 TYRE BS265R25VLTSE4 235X25 FS TYRE 100004203019 TYRE BS205R25VLTSE4 255R25 FS TYRE 100004203020 TYRE BS1200R24M840 265R25 FS TYRE 100004203026 TYRE FS195R14 CV2000 265R25 GY TYRE 100004203030 TYRE NOK205R25 L3 LODER GRIP BS265R25VLTSE4 TYRE BRIDGESTONE BS265R25VLTS100004203032 TYRE TOY265-25G25L520PR MC205R25XADN1 TYRE MICHELIN MC205R25XADN1100004203036 TYRE TOY205R25E3 MC235R25XADN1 TYRE MICHELIN MC235R25XADN1100004203055 TYRE MC1200R24XZY MC235R25XMD22 TYRE MICHELIN MC235R25XMD22100004203062 TYRE BS265-25L5 MC265R25XADN1 TYRE MICHELIN MC265R25XADN1100004203063 TYRE DUN265-25L5 MC265R25XMD22 TYRE MICHELIN MC265R25XMD22100004203065 TYRE MC1800R25XKD S1800R25 TYRE 100004203067 TYRE GENERAL 265-25L5 40PLY S225R25 YO TY TYRE 100004203074 TYRE BS295R25VLTSZ S235X25 FS TYRE 100004203077 TYRE PRIMEX 235-25L5 SLICK S255R25 FS TYRE 103194203001 TYRE BF GOOD RICH 40070R20 S265R25 BS TYRE BRIDGESTONE 265R25 VLT801070704049 TYRE O-RING 325T S265R25 FS TYRE 801070704051 TYRE VALVE S265R25 GY TYRE 801070704052 TYRE VALVE CORE SRI0008 TYRE MICHELIN 295R25 XADN801070704053 TYRE HANLING FEE SERVICE FEE TYRE SERVICE FEE1200R24 XZY E2 TYRE MICHELIN 1200R24 XZY E2 SPUD TYRE SPUD

Current Issues with the hellip Master Multiple occurrences of the same

physical entity with different codes

Very different codes for broadly identical physical entities ndash tyres ndash locate in entirely different locations in the table

Precision ordered dataVersus hellip

73

Value versus precisionA critical consideration

Practical fundamental strategic taxonomy precision

Busi

ness

valu

e d

eliv

ere

d

100

100

The goal

Just about every implementation I have ever seen

Financial cubeEssence of integrationWell over 1000 hours RampD

Location

Fun

ctio

n

Accounts

Accounts -- fi

nancial

Assets

Prod

ucts

Peop

le

Pro

ject

s

etc

Cubic business modelA logical taxonomic construct

Every organization has a location logical dimension ndash where we do what we do

and a functional logical dimension ndash what we do

These can be plotted on a matrix of function versus location

This is fundamental to the design of a chart of accounts and all other logical components that define the business

There are multiple further dimensions including income expenditure personnel machines products etc

Each of these should be described by a fundamental precision strategic taxonomy

This model in the general ledger provides a critical elment of integration

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

1 Broad concept been known to me for over twenty years

2 I have done some elements semi-manually

3 For years I thought everyone could understand this and do it

4 Never seen anything like it

5 Extremely powerful tool

The true value

1 Exceptionally high quality financial data

2 Extremely easy to access and analyze

3 Facilitate greatly improved high value executive level strategic decision making ndash the decisions to thrive

4 Properly used WILL lead to greatly improved competitiveness and profitability

5 This will enhance profitable growth

6 Every organization needs this

7 The current ERP market is estimated at US$56 billion

8 We can easily capture at least 1 of this over the next ten years ndash this is THE way of the future

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

1 Taxonomy approach immediately engages with executives to specify high level configuration focused on the essence of the business ndash focus on better decision making NOT process ndash strategic executive level facilitation ndash excellent executive engagement and custody

2 Fundamental focus on better strategic (thrive) decisions at executive and operational level ndash put the essence (strategy) of the business in the face of staff at all levels constantly

3 Design geared to answering the questions you have not yet thought to ask ndash no need for lengthy business requirements workshops

4 Orders of magnitude improvement in system strategic support value delivery ndash basis for enabling executives and managers to make much better decisions IF they do the work to interpret and act on the information

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

5 Move away from expensive resources constantly maintaining simple reports to developing sophisticated models that support high value understanding analysis and decision making

6 Major improvements in quality of master data and ease of master data maintenance

7 Systems easier and more efficient to use at a transaction level frequently results in productivity gains and head count reductions reduction in audit fees etc

8 Do things the software vendor does not think are possible and that may create substantial strategic value opportunities

9 Establish a culture of data precision in fact a whole culture relating to the way you run your systems

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

1 Strategic (thrive) decision support ndash psychology of decision making ndash strategic elements at top of list comply with cognitive span equals seven plus or minus two items at any level of hierarchy

2 Every validation list custom validation lists fully describe entities the way the business and executives think about them

3 Fundamental first principles strategic design with finely granular highly structured hierarchically presented content

4 Ease of reading and navigation ndash trailing periods indents capitalization precision language ndash semantic structure ndash JARampA originated standards and conventions

5 Ease of reporting ndash range coding ndash ease of report maintenance ndash context for precision configuration ndash ease and quality of master data maintenance

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

6 Creative strategic use of unrelated modules to work together and limited scope creative strategic custom development ndash the impossible achieved affordably

7 Cubic business model ndash a powerful logical ldquoactivity basedrdquo management model in the General Ledger ndash powerful strategic decision support benefits with major positive governance impacts and reduced audit fees ndash JARampA have custom developed software to assist with this

8 Lower long term system operating costs coupled with ORDERS OF MAGNITUDE IMPROVEMENT in effectiveness efficiency and decision support ndash better thrive (profitable growth decisions) ndash where the REAL value lies ndash answer the questions we have not yet thought of

85

e

Summing up ndash the JARampA Approach to Creating Competitive Advantage

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Requires a significant investment

5 An ART and a science

6 Vital to unlocking the true value of any Business Information System Investment

7 An opportunity for dramatic gearing of any investment

Better DECISIONS

87

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

7 Ten things to enhance your current systems

88

What can be done

1 Buy a new ERP ndash expensive high risk

2 Re-implement your current ERP ndash not quite as expensive

3 Comprehensive Data Warehouse with Precision Taxonomies ndash not nearly as expensive or high risk but still costly

4 Anything else -- SMALL changes

What is an ERPREALLY

A huge precision data processing factory that SHOULD be fed precision data in order to produce precision

results (the factory CAN be OLD)

What is an ERPRefurbish

vs Deleting a building

>
>

1 Software settings

2 Cubic Business Modeltrade in the General Ledger

3 Asset classification

4 Product Material Item classification catalogue

5 Classification of Personnel

6 Other specific classifications

7 Unique attributes on Products and other classification master data

8 General record level attribute settings

9 Other configuration settings

Components of Precision Configuration

93

How is value created

Value is created by business actions that deliver on the essence of why the organization exists and how it thrives

Value manifests through increased profitability growth acquisitions job satisfaction fulfilment of the strategic vision

The consequence of intuitive intelligent informed leadership business decisions ndash thrive decisions

Such decisions are facilitated accelerated and enhanced through access to more intelligent meaningful and relevant information

Answers to the questions I have not yet thought to ask

Such ldquointelligent informationrdquo is assembled as a consequence of high level strategic and executive level input into the design of the data CONTENT ndash taxonomies designed to catalogue every conceivably relevant classification ahead of time

High value intelligent c

ontent desig

n

94

Some SMALL things YOU can doTo make your ERP work better for you TOMORROW

1 Repopulate key standard attribute tables

2 Create new custom attribute tables

95

Repopulate key standard attribute tables

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

Drastically im

prove the content o

f some

key tables s

uch as Credit N

ote Reasons

Product Ite

m Class etc

96

Develop lists

1 One to ten people in a room with a projector

2 Brainstorm all possible content for the list ndash capture on screen

3 Each summarize to between five and ten headings

4 Type all the lists in

5 Combine them into between five and ten groups

6 Give each group a heading

7 Lift out sub-categories

8 Code ndash remember indents trailing periods capitalization

9 Check impacts

10Implement

97

Develop lists 2

1 Quality of list is dependent on quality of input

2 Want lists to be complete comprehensive and well designed

3 Design compromises will be with you for ever

4 Document

5 Train

6 Utilize

98

Develop lists 3

1 Develop Hierarchy

a) Hierarchy of descriptions ndash indent each level by one character position

b) HEADINGS IN CAPITAL LETTERS

c) Posting level items in Proper Case

d) Abbreviate as necessary

2 Code

a) Mirror indents with trailing periods

b) Gap code

c) Mnemonic Alpha preferred else Alpha Numeric else Numeric

d) 1 to 4 character segments separated by ldquo-rdquo

99

Create new custom attribute tables

Add user defined attri

bute fields anywhere

where they m

ake sense ndash P

roducts

Debtors (Custo

mers) e

tc

100

Develop attributes

1 One to ten people in a room with a projector

2 Brainstorm all possible attributes for management information

3 If in doubt add

4 Structure and Code as before

5 Capture sheets

6 Train staff to classify and add

7 Reports

8 Identify clever functionality that can work with attributes add where cost effective

9 Harvest information

101

Unlocking the full potential

1 Progressively improve classifications and add attributes

2 Progressively develop reports analysis and custom functionality

3 Advance to more complex and inter-related lists

a) Product Item Material Class Group is the largest list that you might apply this approach to

b) Major Master Lists like Chart of Accounts and Product Catalogue Master might be done in increments ONCE you have experience with this approach

c) Other Master Lists like Debtors and Creditors Masters could be restructured in time

4 Eventually you might find you have effectively re-implemented

102

10 things to look out for

1 Ambiguous names incorrect postings ndash ANSWER ndash change the name so that it is unambiguous ndash eg Factory -- Operating Cost and Factory ndash Asset

2 Jumbled accounts and other lists ndash ANSWER ndashnew sub-structure

3 Large number of dissimilar transactions in one account having to unscramble in Excel ndash ANSWER ndash create a block of well thought out accounts to replace the single account

4 Overlapping or duplicate entries ndash eg same Tyres in different places ndash ANSWER ndash close duplicates only one set of entries ndash may close both and open a new set of well-structured entries

5 Answers to ldquocommon senserdquo questions take ages to obtain ndash lots of analysis in Excel or custom software that keeps changing ndash check if all the common sense attributes are on the master record and add as necessary ndash as many as possible ndash once you start adding do the lot

103

10 things to look out for

6 Evaluate all manual spreadsheet and custom applications and determine where these are a response to inexact or sloppy configuration and progressively adjust or eliminate

7 Develop a comprehensive awareness of the need for accurate data train personnel in terms of neatness accuracy spelling capitalization accuracy of allocation etc

8 Develop soft-issue metrics ndash customer satisfaction employee satisfaction etc

9 Harmonize critical elements of information classification ndash Accounts Assets People Products ndash across all modules and all systems ndash develop an integrated environment especially between the ERP and the Operational Systems

10Balance the decision support load between modules ndash move the detail out of the General Ledger ndash 5 to 10 Asset Categories People Categories Inventory Categories etc

104

Summing up

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Some items require a very small investment ndash an ART and a science

5 A significant opportunity to get more out of your current systems

Better DECISIONS

105

What is your single most important insight from this presentation

What is the single most practical action that you can take tomorrow to apply strategic (right thing essence thinking more effectively

JamesJamesARobertsoncom

Please write down

your thoughts

NOW

If you do not act within 48 hours you probably never will (Bill Gates)

Act TODAY

106

Assisting clients to thrive through the effective application of IT and ERP

QuestionsWe will email you my book and hand-outs of slides

Dr James Robertson PrEng ndash The ERP Doctor -- Mobile +44 (0) 77 6862 2875 +27 (0)83 251 6644wwwJames-A-Robertson-and-Associatescom

JamesJamesARobertsoncom

LinkedIn httpukLinkedIncominDrJamesARobertsonERPDoctor

JARampA are available to assist in applying these principles

  • Slide 1
  • Slide 2
  • Slide 3
  • A word of caution
  • Slide 5
  • This is NOT in a Text Book
  • Pulse measurement
  • Motivating quotes
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • The fundamental requirements for an ERP
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • A classic practical example NO Executive involvement
  • Top down (CEO led) versus bottom up design
  • Slide 25
  • Three alternative ERP value scenarios Unlocking the TRUE potent
  • Slide 27
  • What is strategy An executive responsibility
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
  • Slide 47
  • Slide 48
  • Slide 49
  • What is an ERP IBIS A filing cabinet
  • IBIS ndash what every company REALLY has
  • Slide 52
  • Case Study Strategic Engineered Precision Configuration WITH C
  • Slide 54
  • Slide 55
  • Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)
  • Define Strategic Engineered Precision Configuration
  • Slide 58
  • Slide 59
  • Slide 60
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Slide 66
  • Slide 67
  • Slide 68
  • Current Issues with the hellip Master
  • Current Issues with the hellip Master (2)
  • Current Issues with the hellip Master (3)
  • Slide 72
  • Slide 73
  • Slide 74
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
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  • Slide 83
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  • Slide 85
  • Slide 86
  • Slide 87
  • Slide 88
  • Slide 89
  • Slide 90
  • Slide 91
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  • Slide 93
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  • Slide 97
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  • Slide 101
  • Slide 102
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
Page 35: IBIS – The Strategic View of Business Information -- by Dr James A Robertson PrEng

35

Determining the ESSENCE of the business and how it thrives

1 Experienced strategic facilitator

2 Interview each executive one on one starting with the CEO

3 ldquoPlease will you tell me the essence of your business and how it thrives ndash what differentiates you from your competitionrdquo

4 Listen carefully

5 Take lots of notes

6 After completing the interviews synthesize ALL the views to arrive at a SINGLE SENTENCE amplified as necessary with further detail

7 If an executive differs with the CEO then unless the CEO has just arrived the CEOrsquos view must prevail particularly if the CEO is the founder or has been there for many years

8 New executives can be FAR off the mark

36

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

37

There IS great opportunityERP can and should add value

38

Key principles of executive level strategic decision making

1 85 of the basis of executive decision making is soft and tacit information

2 Skim ndash headlines

3 Maximum focus at the start of a report ndash the first page

4 8020 ndash Pareto ndash the Critical Key issues

5 Fast

6 Decisive

7 Right more than wrong

8 High value

9 Intuitive

Critical principle ndash constraint and opportunity -- cognitive span

Drill downA function of the content

41

Personnel Strategically Aligned Key Performance Indicators (KPIrsquos)

Tell me how you want me to behave and I will tell you HOW to measure me

Tell me how you are going to measure me and I will tell you how I am going to behave

Turn it around

Some key considerations with regard to decision making

43

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

Pulse Measurement

1 Concise diagnostic intervention ndash 1 to 10 days

2 Starts with executive interviews ndash understand the Essence of the Business and how it Thrives and Critical Concerns

3 Drill down to systems

4 +- 7 bullet point findings weighted

5 +- 7 recommended actions weighted

6 Findings frequently so obvious and so practical client can continue unaided

7 Strategic advisory and or project leadership to implement recommendations

Analysis of consolidated findings

httpswwwdropboxcomshvfkrz5p5yliwwaryV7SrD6kSh

46

30

1916

14

126 3

1 Mythology hype amp tradition -- 30

2 Lack of executive custody inap-propriate governance and policies -- 19

3 Lack of strategic architecture alignment etc -- 16

4 Lack of data engineering and poor configuration -- 14

5 Soft issues and change impacts -- 12

6 Lack of an engineering approach lack of precision etc -- 6

7 Technology issues -- 3

Factors causing ERP failure

47

22

20

19

17

14

6 2

1Executive custody strategic solution architect accountability -- 22

2 Effective change facilitation -- 20

3 Strategic architecture alignment etc -- 19

4 Data engineering and configuration -- 17

5 Engineering approach design against failure precision etc -- 14

6 Business integration training processes CBT --6

7 Technology -- 2

Factors for ERP reimplementation success

The value of technology is determined by the person using the technology

49

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

bull ldquoEnterprise Resource Planningrdquo = ERP Systemsbull or bull Integrated Business Information Systemsrdquo = IBIS

bull = ALL the information ldquorepositoriesrdquobull = databasesbull = tablesbull = listsbull = filing drawers folders

bull real world items that require description and managementbull

bull + the numerical computations workflow and other activities that are executed with the numbers (and text) stored in these repositories

bull ALL of which can be done by human beings -- including making a messbull

What is an ERP IBISA filing cabinet

51

IBIS ndash what every company REALLY has

Etc etc etc

Custom-ization

In-house custom development

Industry specific package

Brandname ERP = FRED

Spreadsheets

Data warehouse and BI

52

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

53

bull Stalled ERP implementation

bull CEO bought into ldquoERP as a strategic resourcerdquo based on my approach

bull Highly structured strategic Product Class taxonomy

bull Clever software to add products and maintain high quality master data

bull Projects module

bull Brand Management expense taxonomy

bull Clever software to create a project for every brand line with these expense heads

bull Direct integration with General Ledger

bull Comprehensive Brand Project Management and reporting to Principals in Europe

bull New account increased turnover significantly because could do something competitors could NOT do

Dramatic improvements in competitiveness growth and profitability are the ONLY valid arbiters of the success of an ERP implementation or a strategic plan

Case Study Strategic Engineered Precision Configuration WITH Clever Customization to support the ESSENCE

Data engineering

Data engineering principlesCase study

1 ERP Dramatic increase in management information

2 Reduction in head count

3 Dramatic reduction in audit time and cost

4 Unqualified balance sheet first time in 15 years

5 Presented with the client at a public conference

1 Strategic ndash Essence of the Business and how it thrives

2 Engineered ndash rigorous systematic comprehensively tried and tested methods standard conventions expert practitioners etc

3 Precision ndash exact carefully design meticulously fashioned

4 Taxonomies ndash hierarchical information classifications ordering and organizing business information

5 Coupled to precision code schemes which adhere to a number of very specific coding rules and conventions

6 A total solution

Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)

57

Define Strategic Engineered Precision Configuration

bull Configuring the ERP so that it PRECISELY models the real worldbull The goal is that any executive manager supervisor or operator

can look at the configuration and say ldquoYES this IS my businessrdquobull Founded on master data taxonomies ndash structured semantic

contentbull Coupled to custom business specific attributesbull Supplemented by highly structured record level configurationbull Supporting small pieces of clever custom development that add

huge value and create huge strategic and operational opportunities

An ERP is a huge precision data processing factory

Feed it precision data

58

Conventional taxonomy example

ANIMALSELEPHANTSRHINOCEROSDOGSCATS

LIONSLEOPARDSDOMESTIC CATS

Persian CatsDomestic Short Hair Catsetc

59

Taxonomy defined

1 Logical word (semantic structure)

2 Precision vocabulary of preferred terms

3 Conveys understanding between humans with relevant knowledge and experience

4 Once linked to a precision code scheme the most important communication mechanism between computers and people

5 An art and a science

6 Once it is right it is OBVIOUS

Taxonomy example

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

61

Taxonomy relevance

1 Essential to effective operational and strategic use of business software

2 Nearly ALL validation lists (drop down lists) chart of accounts etc

3 Large body of expertise ndash Botany Zoology military filing Library Science Information Management etc

4 Unknown to many (most) IT professionals and business people

62

A computer isAn adding machine calculator

011+1=101+1+1=111+1+1+1=100

Called a ldquobitrdquo

8 bits make a byte

2 bytes make an ASCII character

A= ldquo41rdquo hex

0 1

63

Coding taxonomies

1 Computers only understand binary

2 The code is a unique binary pattern that corresponds to the structured language taxonomy

3 The only way the computer will appear to be intelligent

4 Results in ldquointelligent datardquo

5 Standard conventions1 Indents and trailing periods

2 Capitalization

3 Other standards and conventions

64

Taxonomy examples

1 Some practical examples of how code schemes should look

2 Various small validation lists ndash some custom some standard

3 Various custom product attributes

4 Product classification ndash custom field

5 Machine vehicle operating costs and spares

6 Consolidation Charts of Accounts medium and large organizations

65

Example of custom data entry screenWith custom taxonomies

Custom code maintenance development for client specific taxonomy

Matching codes in unrelated module provide logical integration

Getting the software to do what it supposedly cannot do

Example of exceptionally BAD practice

500528 Waste Material Consumed500530 Loss from valuation of external materials500540 Loss from valuation of own materials500550 Losses - inventory variance -consignment

sale500560 Safety Clothing500565 Safety Equipment500570 Sand amp Stone500575 Scraper Rope500580 Scrapers500585 Services500590 Signs500595 Skips amp Cages500600 Finished Goods Inventory Offset500605 Smelting amp Refining500610 Production Order Settlement - Variance500615 Steel Other500620 Steel Sections500625 Steel Sheets amp Plates

Huge impact on integration reporting etc

Current Issues with the hellip Master

bull Unstructured

bull Lack of robust disciplined code management

bull Different blocks of codes for different divisions

bull Same item in more than one place

bull Different categories should be in distinctly separate logical blocks

Current Issues with the hellip Master

bull Equivalent descriptions different codes

bull Warehouse codes embedded in item codes

bull As many as twenty occurrences of the same physical

bull Makes operation and reporting inaccurate and difficult

NQR500 TRUCKISUZUNQR500OR HHOSES EXT OUTSIDE REPAIRS HYD HOSES EXTOR HHOSES INT OUTSIDE REPAIRS HYD HOSES INTOR WINDOWS EXT OUTSIDE REPAIRS - WINDOWS EXTOR WINDOWS INT OUTSIDE REPAIRS - WINDOWS INTOREP HYD HOSES OUTSIDE REPAIRS - HYD HOSESOREP WINDOWS OUTSIDE REPAIRS - WINDOWSOIL MAROPA 320 MAROPA 320 OILOIL01 AUTO TRANS FLUID (ATF)DBOIL01-R0303 AUTO TRANS FLUID (ATF)DBOIL01-R0304 AUTO TRANS FLUID (ATF)DBOIL01-R0305 AUTO TRANS FLUID (ATF)DBOIL01-R0306 AUTO TRANS FLUID (ATF)DBOIL01-R0307 AUTO TRANS FLUID (ATF)DB

ITEM CODE DESCRIPTION ITEM CODE DESCRIPTION100004200002 TYRE LOCK RING SFETY 25 175R25 XGC E3 TYRE MICHELIN 175R25 XGC E3100004203007 TYRE MC1800R25XHAD 2 19575R16C TYRE MICHELIN 19575R16C100004203008 TYRE MC175R25XMD2 2 225R25 YO TYRE TYRE 100004203018 TYRE BS265R25VLTSE4 235X25 FS TYRE 100004203019 TYRE BS205R25VLTSE4 255R25 FS TYRE 100004203020 TYRE BS1200R24M840 265R25 FS TYRE 100004203026 TYRE FS195R14 CV2000 265R25 GY TYRE 100004203030 TYRE NOK205R25 L3 LODER GRIP BS265R25VLTSE4 TYRE BRIDGESTONE BS265R25VLTS100004203032 TYRE TOY265-25G25L520PR MC205R25XADN1 TYRE MICHELIN MC205R25XADN1100004203036 TYRE TOY205R25E3 MC235R25XADN1 TYRE MICHELIN MC235R25XADN1100004203055 TYRE MC1200R24XZY MC235R25XMD22 TYRE MICHELIN MC235R25XMD22100004203062 TYRE BS265-25L5 MC265R25XADN1 TYRE MICHELIN MC265R25XADN1100004203063 TYRE DUN265-25L5 MC265R25XMD22 TYRE MICHELIN MC265R25XMD22100004203065 TYRE MC1800R25XKD S1800R25 TYRE 100004203067 TYRE GENERAL 265-25L5 40PLY S225R25 YO TY TYRE 100004203074 TYRE BS295R25VLTSZ S235X25 FS TYRE 100004203077 TYRE PRIMEX 235-25L5 SLICK S255R25 FS TYRE 103194203001 TYRE BF GOOD RICH 40070R20 S265R25 BS TYRE BRIDGESTONE 265R25 VLT801070704049 TYRE O-RING 325T S265R25 FS TYRE 801070704051 TYRE VALVE S265R25 GY TYRE 801070704052 TYRE VALVE CORE SRI0008 TYRE MICHELIN 295R25 XADN801070704053 TYRE HANLING FEE SERVICE FEE TYRE SERVICE FEE1200R24 XZY E2 TYRE MICHELIN 1200R24 XZY E2 SPUD TYRE SPUD

Current Issues with the hellip Master Multiple occurrences of the same

physical entity with different codes

Very different codes for broadly identical physical entities ndash tyres ndash locate in entirely different locations in the table

Precision ordered dataVersus hellip

73

Value versus precisionA critical consideration

Practical fundamental strategic taxonomy precision

Busi

ness

valu

e d

eliv

ere

d

100

100

The goal

Just about every implementation I have ever seen

Financial cubeEssence of integrationWell over 1000 hours RampD

Location

Fun

ctio

n

Accounts

Accounts -- fi

nancial

Assets

Prod

ucts

Peop

le

Pro

ject

s

etc

Cubic business modelA logical taxonomic construct

Every organization has a location logical dimension ndash where we do what we do

and a functional logical dimension ndash what we do

These can be plotted on a matrix of function versus location

This is fundamental to the design of a chart of accounts and all other logical components that define the business

There are multiple further dimensions including income expenditure personnel machines products etc

Each of these should be described by a fundamental precision strategic taxonomy

This model in the general ledger provides a critical elment of integration

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

1 Broad concept been known to me for over twenty years

2 I have done some elements semi-manually

3 For years I thought everyone could understand this and do it

4 Never seen anything like it

5 Extremely powerful tool

The true value

1 Exceptionally high quality financial data

2 Extremely easy to access and analyze

3 Facilitate greatly improved high value executive level strategic decision making ndash the decisions to thrive

4 Properly used WILL lead to greatly improved competitiveness and profitability

5 This will enhance profitable growth

6 Every organization needs this

7 The current ERP market is estimated at US$56 billion

8 We can easily capture at least 1 of this over the next ten years ndash this is THE way of the future

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

1 Taxonomy approach immediately engages with executives to specify high level configuration focused on the essence of the business ndash focus on better decision making NOT process ndash strategic executive level facilitation ndash excellent executive engagement and custody

2 Fundamental focus on better strategic (thrive) decisions at executive and operational level ndash put the essence (strategy) of the business in the face of staff at all levels constantly

3 Design geared to answering the questions you have not yet thought to ask ndash no need for lengthy business requirements workshops

4 Orders of magnitude improvement in system strategic support value delivery ndash basis for enabling executives and managers to make much better decisions IF they do the work to interpret and act on the information

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

5 Move away from expensive resources constantly maintaining simple reports to developing sophisticated models that support high value understanding analysis and decision making

6 Major improvements in quality of master data and ease of master data maintenance

7 Systems easier and more efficient to use at a transaction level frequently results in productivity gains and head count reductions reduction in audit fees etc

8 Do things the software vendor does not think are possible and that may create substantial strategic value opportunities

9 Establish a culture of data precision in fact a whole culture relating to the way you run your systems

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

1 Strategic (thrive) decision support ndash psychology of decision making ndash strategic elements at top of list comply with cognitive span equals seven plus or minus two items at any level of hierarchy

2 Every validation list custom validation lists fully describe entities the way the business and executives think about them

3 Fundamental first principles strategic design with finely granular highly structured hierarchically presented content

4 Ease of reading and navigation ndash trailing periods indents capitalization precision language ndash semantic structure ndash JARampA originated standards and conventions

5 Ease of reporting ndash range coding ndash ease of report maintenance ndash context for precision configuration ndash ease and quality of master data maintenance

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

6 Creative strategic use of unrelated modules to work together and limited scope creative strategic custom development ndash the impossible achieved affordably

7 Cubic business model ndash a powerful logical ldquoactivity basedrdquo management model in the General Ledger ndash powerful strategic decision support benefits with major positive governance impacts and reduced audit fees ndash JARampA have custom developed software to assist with this

8 Lower long term system operating costs coupled with ORDERS OF MAGNITUDE IMPROVEMENT in effectiveness efficiency and decision support ndash better thrive (profitable growth decisions) ndash where the REAL value lies ndash answer the questions we have not yet thought of

85

e

Summing up ndash the JARampA Approach to Creating Competitive Advantage

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Requires a significant investment

5 An ART and a science

6 Vital to unlocking the true value of any Business Information System Investment

7 An opportunity for dramatic gearing of any investment

Better DECISIONS

87

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

7 Ten things to enhance your current systems

88

What can be done

1 Buy a new ERP ndash expensive high risk

2 Re-implement your current ERP ndash not quite as expensive

3 Comprehensive Data Warehouse with Precision Taxonomies ndash not nearly as expensive or high risk but still costly

4 Anything else -- SMALL changes

What is an ERPREALLY

A huge precision data processing factory that SHOULD be fed precision data in order to produce precision

results (the factory CAN be OLD)

What is an ERPRefurbish

vs Deleting a building

>
>

1 Software settings

2 Cubic Business Modeltrade in the General Ledger

3 Asset classification

4 Product Material Item classification catalogue

5 Classification of Personnel

6 Other specific classifications

7 Unique attributes on Products and other classification master data

8 General record level attribute settings

9 Other configuration settings

Components of Precision Configuration

93

How is value created

Value is created by business actions that deliver on the essence of why the organization exists and how it thrives

Value manifests through increased profitability growth acquisitions job satisfaction fulfilment of the strategic vision

The consequence of intuitive intelligent informed leadership business decisions ndash thrive decisions

Such decisions are facilitated accelerated and enhanced through access to more intelligent meaningful and relevant information

Answers to the questions I have not yet thought to ask

Such ldquointelligent informationrdquo is assembled as a consequence of high level strategic and executive level input into the design of the data CONTENT ndash taxonomies designed to catalogue every conceivably relevant classification ahead of time

High value intelligent c

ontent desig

n

94

Some SMALL things YOU can doTo make your ERP work better for you TOMORROW

1 Repopulate key standard attribute tables

2 Create new custom attribute tables

95

Repopulate key standard attribute tables

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

Drastically im

prove the content o

f some

key tables s

uch as Credit N

ote Reasons

Product Ite

m Class etc

96

Develop lists

1 One to ten people in a room with a projector

2 Brainstorm all possible content for the list ndash capture on screen

3 Each summarize to between five and ten headings

4 Type all the lists in

5 Combine them into between five and ten groups

6 Give each group a heading

7 Lift out sub-categories

8 Code ndash remember indents trailing periods capitalization

9 Check impacts

10Implement

97

Develop lists 2

1 Quality of list is dependent on quality of input

2 Want lists to be complete comprehensive and well designed

3 Design compromises will be with you for ever

4 Document

5 Train

6 Utilize

98

Develop lists 3

1 Develop Hierarchy

a) Hierarchy of descriptions ndash indent each level by one character position

b) HEADINGS IN CAPITAL LETTERS

c) Posting level items in Proper Case

d) Abbreviate as necessary

2 Code

a) Mirror indents with trailing periods

b) Gap code

c) Mnemonic Alpha preferred else Alpha Numeric else Numeric

d) 1 to 4 character segments separated by ldquo-rdquo

99

Create new custom attribute tables

Add user defined attri

bute fields anywhere

where they m

ake sense ndash P

roducts

Debtors (Custo

mers) e

tc

100

Develop attributes

1 One to ten people in a room with a projector

2 Brainstorm all possible attributes for management information

3 If in doubt add

4 Structure and Code as before

5 Capture sheets

6 Train staff to classify and add

7 Reports

8 Identify clever functionality that can work with attributes add where cost effective

9 Harvest information

101

Unlocking the full potential

1 Progressively improve classifications and add attributes

2 Progressively develop reports analysis and custom functionality

3 Advance to more complex and inter-related lists

a) Product Item Material Class Group is the largest list that you might apply this approach to

b) Major Master Lists like Chart of Accounts and Product Catalogue Master might be done in increments ONCE you have experience with this approach

c) Other Master Lists like Debtors and Creditors Masters could be restructured in time

4 Eventually you might find you have effectively re-implemented

102

10 things to look out for

1 Ambiguous names incorrect postings ndash ANSWER ndash change the name so that it is unambiguous ndash eg Factory -- Operating Cost and Factory ndash Asset

2 Jumbled accounts and other lists ndash ANSWER ndashnew sub-structure

3 Large number of dissimilar transactions in one account having to unscramble in Excel ndash ANSWER ndash create a block of well thought out accounts to replace the single account

4 Overlapping or duplicate entries ndash eg same Tyres in different places ndash ANSWER ndash close duplicates only one set of entries ndash may close both and open a new set of well-structured entries

5 Answers to ldquocommon senserdquo questions take ages to obtain ndash lots of analysis in Excel or custom software that keeps changing ndash check if all the common sense attributes are on the master record and add as necessary ndash as many as possible ndash once you start adding do the lot

103

10 things to look out for

6 Evaluate all manual spreadsheet and custom applications and determine where these are a response to inexact or sloppy configuration and progressively adjust or eliminate

7 Develop a comprehensive awareness of the need for accurate data train personnel in terms of neatness accuracy spelling capitalization accuracy of allocation etc

8 Develop soft-issue metrics ndash customer satisfaction employee satisfaction etc

9 Harmonize critical elements of information classification ndash Accounts Assets People Products ndash across all modules and all systems ndash develop an integrated environment especially between the ERP and the Operational Systems

10Balance the decision support load between modules ndash move the detail out of the General Ledger ndash 5 to 10 Asset Categories People Categories Inventory Categories etc

104

Summing up

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Some items require a very small investment ndash an ART and a science

5 A significant opportunity to get more out of your current systems

Better DECISIONS

105

What is your single most important insight from this presentation

What is the single most practical action that you can take tomorrow to apply strategic (right thing essence thinking more effectively

JamesJamesARobertsoncom

Please write down

your thoughts

NOW

If you do not act within 48 hours you probably never will (Bill Gates)

Act TODAY

106

Assisting clients to thrive through the effective application of IT and ERP

QuestionsWe will email you my book and hand-outs of slides

Dr James Robertson PrEng ndash The ERP Doctor -- Mobile +44 (0) 77 6862 2875 +27 (0)83 251 6644wwwJames-A-Robertson-and-Associatescom

JamesJamesARobertsoncom

LinkedIn httpukLinkedIncominDrJamesARobertsonERPDoctor

JARampA are available to assist in applying these principles

  • Slide 1
  • Slide 2
  • Slide 3
  • A word of caution
  • Slide 5
  • This is NOT in a Text Book
  • Pulse measurement
  • Motivating quotes
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • The fundamental requirements for an ERP
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • A classic practical example NO Executive involvement
  • Top down (CEO led) versus bottom up design
  • Slide 25
  • Three alternative ERP value scenarios Unlocking the TRUE potent
  • Slide 27
  • What is strategy An executive responsibility
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
  • Slide 47
  • Slide 48
  • Slide 49
  • What is an ERP IBIS A filing cabinet
  • IBIS ndash what every company REALLY has
  • Slide 52
  • Case Study Strategic Engineered Precision Configuration WITH C
  • Slide 54
  • Slide 55
  • Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)
  • Define Strategic Engineered Precision Configuration
  • Slide 58
  • Slide 59
  • Slide 60
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Slide 66
  • Slide 67
  • Slide 68
  • Current Issues with the hellip Master
  • Current Issues with the hellip Master (2)
  • Current Issues with the hellip Master (3)
  • Slide 72
  • Slide 73
  • Slide 74
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Slide 83
  • Slide 84
  • Slide 85
  • Slide 86
  • Slide 87
  • Slide 88
  • Slide 89
  • Slide 90
  • Slide 91
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  • Slide 93
  • Slide 94
  • Slide 95
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  • Slide 97
  • Slide 98
  • Slide 99
  • Slide 100
  • Slide 101
  • Slide 102
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
Page 36: IBIS – The Strategic View of Business Information -- by Dr James A Robertson PrEng

36

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

37

There IS great opportunityERP can and should add value

38

Key principles of executive level strategic decision making

1 85 of the basis of executive decision making is soft and tacit information

2 Skim ndash headlines

3 Maximum focus at the start of a report ndash the first page

4 8020 ndash Pareto ndash the Critical Key issues

5 Fast

6 Decisive

7 Right more than wrong

8 High value

9 Intuitive

Critical principle ndash constraint and opportunity -- cognitive span

Drill downA function of the content

41

Personnel Strategically Aligned Key Performance Indicators (KPIrsquos)

Tell me how you want me to behave and I will tell you HOW to measure me

Tell me how you are going to measure me and I will tell you how I am going to behave

Turn it around

Some key considerations with regard to decision making

43

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

Pulse Measurement

1 Concise diagnostic intervention ndash 1 to 10 days

2 Starts with executive interviews ndash understand the Essence of the Business and how it Thrives and Critical Concerns

3 Drill down to systems

4 +- 7 bullet point findings weighted

5 +- 7 recommended actions weighted

6 Findings frequently so obvious and so practical client can continue unaided

7 Strategic advisory and or project leadership to implement recommendations

Analysis of consolidated findings

httpswwwdropboxcomshvfkrz5p5yliwwaryV7SrD6kSh

46

30

1916

14

126 3

1 Mythology hype amp tradition -- 30

2 Lack of executive custody inap-propriate governance and policies -- 19

3 Lack of strategic architecture alignment etc -- 16

4 Lack of data engineering and poor configuration -- 14

5 Soft issues and change impacts -- 12

6 Lack of an engineering approach lack of precision etc -- 6

7 Technology issues -- 3

Factors causing ERP failure

47

22

20

19

17

14

6 2

1Executive custody strategic solution architect accountability -- 22

2 Effective change facilitation -- 20

3 Strategic architecture alignment etc -- 19

4 Data engineering and configuration -- 17

5 Engineering approach design against failure precision etc -- 14

6 Business integration training processes CBT --6

7 Technology -- 2

Factors for ERP reimplementation success

The value of technology is determined by the person using the technology

49

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

bull ldquoEnterprise Resource Planningrdquo = ERP Systemsbull or bull Integrated Business Information Systemsrdquo = IBIS

bull = ALL the information ldquorepositoriesrdquobull = databasesbull = tablesbull = listsbull = filing drawers folders

bull real world items that require description and managementbull

bull + the numerical computations workflow and other activities that are executed with the numbers (and text) stored in these repositories

bull ALL of which can be done by human beings -- including making a messbull

What is an ERP IBISA filing cabinet

51

IBIS ndash what every company REALLY has

Etc etc etc

Custom-ization

In-house custom development

Industry specific package

Brandname ERP = FRED

Spreadsheets

Data warehouse and BI

52

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

53

bull Stalled ERP implementation

bull CEO bought into ldquoERP as a strategic resourcerdquo based on my approach

bull Highly structured strategic Product Class taxonomy

bull Clever software to add products and maintain high quality master data

bull Projects module

bull Brand Management expense taxonomy

bull Clever software to create a project for every brand line with these expense heads

bull Direct integration with General Ledger

bull Comprehensive Brand Project Management and reporting to Principals in Europe

bull New account increased turnover significantly because could do something competitors could NOT do

Dramatic improvements in competitiveness growth and profitability are the ONLY valid arbiters of the success of an ERP implementation or a strategic plan

Case Study Strategic Engineered Precision Configuration WITH Clever Customization to support the ESSENCE

Data engineering

Data engineering principlesCase study

1 ERP Dramatic increase in management information

2 Reduction in head count

3 Dramatic reduction in audit time and cost

4 Unqualified balance sheet first time in 15 years

5 Presented with the client at a public conference

1 Strategic ndash Essence of the Business and how it thrives

2 Engineered ndash rigorous systematic comprehensively tried and tested methods standard conventions expert practitioners etc

3 Precision ndash exact carefully design meticulously fashioned

4 Taxonomies ndash hierarchical information classifications ordering and organizing business information

5 Coupled to precision code schemes which adhere to a number of very specific coding rules and conventions

6 A total solution

Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)

57

Define Strategic Engineered Precision Configuration

bull Configuring the ERP so that it PRECISELY models the real worldbull The goal is that any executive manager supervisor or operator

can look at the configuration and say ldquoYES this IS my businessrdquobull Founded on master data taxonomies ndash structured semantic

contentbull Coupled to custom business specific attributesbull Supplemented by highly structured record level configurationbull Supporting small pieces of clever custom development that add

huge value and create huge strategic and operational opportunities

An ERP is a huge precision data processing factory

Feed it precision data

58

Conventional taxonomy example

ANIMALSELEPHANTSRHINOCEROSDOGSCATS

LIONSLEOPARDSDOMESTIC CATS

Persian CatsDomestic Short Hair Catsetc

59

Taxonomy defined

1 Logical word (semantic structure)

2 Precision vocabulary of preferred terms

3 Conveys understanding between humans with relevant knowledge and experience

4 Once linked to a precision code scheme the most important communication mechanism between computers and people

5 An art and a science

6 Once it is right it is OBVIOUS

Taxonomy example

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

61

Taxonomy relevance

1 Essential to effective operational and strategic use of business software

2 Nearly ALL validation lists (drop down lists) chart of accounts etc

3 Large body of expertise ndash Botany Zoology military filing Library Science Information Management etc

4 Unknown to many (most) IT professionals and business people

62

A computer isAn adding machine calculator

011+1=101+1+1=111+1+1+1=100

Called a ldquobitrdquo

8 bits make a byte

2 bytes make an ASCII character

A= ldquo41rdquo hex

0 1

63

Coding taxonomies

1 Computers only understand binary

2 The code is a unique binary pattern that corresponds to the structured language taxonomy

3 The only way the computer will appear to be intelligent

4 Results in ldquointelligent datardquo

5 Standard conventions1 Indents and trailing periods

2 Capitalization

3 Other standards and conventions

64

Taxonomy examples

1 Some practical examples of how code schemes should look

2 Various small validation lists ndash some custom some standard

3 Various custom product attributes

4 Product classification ndash custom field

5 Machine vehicle operating costs and spares

6 Consolidation Charts of Accounts medium and large organizations

65

Example of custom data entry screenWith custom taxonomies

Custom code maintenance development for client specific taxonomy

Matching codes in unrelated module provide logical integration

Getting the software to do what it supposedly cannot do

Example of exceptionally BAD practice

500528 Waste Material Consumed500530 Loss from valuation of external materials500540 Loss from valuation of own materials500550 Losses - inventory variance -consignment

sale500560 Safety Clothing500565 Safety Equipment500570 Sand amp Stone500575 Scraper Rope500580 Scrapers500585 Services500590 Signs500595 Skips amp Cages500600 Finished Goods Inventory Offset500605 Smelting amp Refining500610 Production Order Settlement - Variance500615 Steel Other500620 Steel Sections500625 Steel Sheets amp Plates

Huge impact on integration reporting etc

Current Issues with the hellip Master

bull Unstructured

bull Lack of robust disciplined code management

bull Different blocks of codes for different divisions

bull Same item in more than one place

bull Different categories should be in distinctly separate logical blocks

Current Issues with the hellip Master

bull Equivalent descriptions different codes

bull Warehouse codes embedded in item codes

bull As many as twenty occurrences of the same physical

bull Makes operation and reporting inaccurate and difficult

NQR500 TRUCKISUZUNQR500OR HHOSES EXT OUTSIDE REPAIRS HYD HOSES EXTOR HHOSES INT OUTSIDE REPAIRS HYD HOSES INTOR WINDOWS EXT OUTSIDE REPAIRS - WINDOWS EXTOR WINDOWS INT OUTSIDE REPAIRS - WINDOWS INTOREP HYD HOSES OUTSIDE REPAIRS - HYD HOSESOREP WINDOWS OUTSIDE REPAIRS - WINDOWSOIL MAROPA 320 MAROPA 320 OILOIL01 AUTO TRANS FLUID (ATF)DBOIL01-R0303 AUTO TRANS FLUID (ATF)DBOIL01-R0304 AUTO TRANS FLUID (ATF)DBOIL01-R0305 AUTO TRANS FLUID (ATF)DBOIL01-R0306 AUTO TRANS FLUID (ATF)DBOIL01-R0307 AUTO TRANS FLUID (ATF)DB

ITEM CODE DESCRIPTION ITEM CODE DESCRIPTION100004200002 TYRE LOCK RING SFETY 25 175R25 XGC E3 TYRE MICHELIN 175R25 XGC E3100004203007 TYRE MC1800R25XHAD 2 19575R16C TYRE MICHELIN 19575R16C100004203008 TYRE MC175R25XMD2 2 225R25 YO TYRE TYRE 100004203018 TYRE BS265R25VLTSE4 235X25 FS TYRE 100004203019 TYRE BS205R25VLTSE4 255R25 FS TYRE 100004203020 TYRE BS1200R24M840 265R25 FS TYRE 100004203026 TYRE FS195R14 CV2000 265R25 GY TYRE 100004203030 TYRE NOK205R25 L3 LODER GRIP BS265R25VLTSE4 TYRE BRIDGESTONE BS265R25VLTS100004203032 TYRE TOY265-25G25L520PR MC205R25XADN1 TYRE MICHELIN MC205R25XADN1100004203036 TYRE TOY205R25E3 MC235R25XADN1 TYRE MICHELIN MC235R25XADN1100004203055 TYRE MC1200R24XZY MC235R25XMD22 TYRE MICHELIN MC235R25XMD22100004203062 TYRE BS265-25L5 MC265R25XADN1 TYRE MICHELIN MC265R25XADN1100004203063 TYRE DUN265-25L5 MC265R25XMD22 TYRE MICHELIN MC265R25XMD22100004203065 TYRE MC1800R25XKD S1800R25 TYRE 100004203067 TYRE GENERAL 265-25L5 40PLY S225R25 YO TY TYRE 100004203074 TYRE BS295R25VLTSZ S235X25 FS TYRE 100004203077 TYRE PRIMEX 235-25L5 SLICK S255R25 FS TYRE 103194203001 TYRE BF GOOD RICH 40070R20 S265R25 BS TYRE BRIDGESTONE 265R25 VLT801070704049 TYRE O-RING 325T S265R25 FS TYRE 801070704051 TYRE VALVE S265R25 GY TYRE 801070704052 TYRE VALVE CORE SRI0008 TYRE MICHELIN 295R25 XADN801070704053 TYRE HANLING FEE SERVICE FEE TYRE SERVICE FEE1200R24 XZY E2 TYRE MICHELIN 1200R24 XZY E2 SPUD TYRE SPUD

Current Issues with the hellip Master Multiple occurrences of the same

physical entity with different codes

Very different codes for broadly identical physical entities ndash tyres ndash locate in entirely different locations in the table

Precision ordered dataVersus hellip

73

Value versus precisionA critical consideration

Practical fundamental strategic taxonomy precision

Busi

ness

valu

e d

eliv

ere

d

100

100

The goal

Just about every implementation I have ever seen

Financial cubeEssence of integrationWell over 1000 hours RampD

Location

Fun

ctio

n

Accounts

Accounts -- fi

nancial

Assets

Prod

ucts

Peop

le

Pro

ject

s

etc

Cubic business modelA logical taxonomic construct

Every organization has a location logical dimension ndash where we do what we do

and a functional logical dimension ndash what we do

These can be plotted on a matrix of function versus location

This is fundamental to the design of a chart of accounts and all other logical components that define the business

There are multiple further dimensions including income expenditure personnel machines products etc

Each of these should be described by a fundamental precision strategic taxonomy

This model in the general ledger provides a critical elment of integration

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

1 Broad concept been known to me for over twenty years

2 I have done some elements semi-manually

3 For years I thought everyone could understand this and do it

4 Never seen anything like it

5 Extremely powerful tool

The true value

1 Exceptionally high quality financial data

2 Extremely easy to access and analyze

3 Facilitate greatly improved high value executive level strategic decision making ndash the decisions to thrive

4 Properly used WILL lead to greatly improved competitiveness and profitability

5 This will enhance profitable growth

6 Every organization needs this

7 The current ERP market is estimated at US$56 billion

8 We can easily capture at least 1 of this over the next ten years ndash this is THE way of the future

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

1 Taxonomy approach immediately engages with executives to specify high level configuration focused on the essence of the business ndash focus on better decision making NOT process ndash strategic executive level facilitation ndash excellent executive engagement and custody

2 Fundamental focus on better strategic (thrive) decisions at executive and operational level ndash put the essence (strategy) of the business in the face of staff at all levels constantly

3 Design geared to answering the questions you have not yet thought to ask ndash no need for lengthy business requirements workshops

4 Orders of magnitude improvement in system strategic support value delivery ndash basis for enabling executives and managers to make much better decisions IF they do the work to interpret and act on the information

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

5 Move away from expensive resources constantly maintaining simple reports to developing sophisticated models that support high value understanding analysis and decision making

6 Major improvements in quality of master data and ease of master data maintenance

7 Systems easier and more efficient to use at a transaction level frequently results in productivity gains and head count reductions reduction in audit fees etc

8 Do things the software vendor does not think are possible and that may create substantial strategic value opportunities

9 Establish a culture of data precision in fact a whole culture relating to the way you run your systems

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

1 Strategic (thrive) decision support ndash psychology of decision making ndash strategic elements at top of list comply with cognitive span equals seven plus or minus two items at any level of hierarchy

2 Every validation list custom validation lists fully describe entities the way the business and executives think about them

3 Fundamental first principles strategic design with finely granular highly structured hierarchically presented content

4 Ease of reading and navigation ndash trailing periods indents capitalization precision language ndash semantic structure ndash JARampA originated standards and conventions

5 Ease of reporting ndash range coding ndash ease of report maintenance ndash context for precision configuration ndash ease and quality of master data maintenance

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

6 Creative strategic use of unrelated modules to work together and limited scope creative strategic custom development ndash the impossible achieved affordably

7 Cubic business model ndash a powerful logical ldquoactivity basedrdquo management model in the General Ledger ndash powerful strategic decision support benefits with major positive governance impacts and reduced audit fees ndash JARampA have custom developed software to assist with this

8 Lower long term system operating costs coupled with ORDERS OF MAGNITUDE IMPROVEMENT in effectiveness efficiency and decision support ndash better thrive (profitable growth decisions) ndash where the REAL value lies ndash answer the questions we have not yet thought of

85

e

Summing up ndash the JARampA Approach to Creating Competitive Advantage

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Requires a significant investment

5 An ART and a science

6 Vital to unlocking the true value of any Business Information System Investment

7 An opportunity for dramatic gearing of any investment

Better DECISIONS

87

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

7 Ten things to enhance your current systems

88

What can be done

1 Buy a new ERP ndash expensive high risk

2 Re-implement your current ERP ndash not quite as expensive

3 Comprehensive Data Warehouse with Precision Taxonomies ndash not nearly as expensive or high risk but still costly

4 Anything else -- SMALL changes

What is an ERPREALLY

A huge precision data processing factory that SHOULD be fed precision data in order to produce precision

results (the factory CAN be OLD)

What is an ERPRefurbish

vs Deleting a building

>
>

1 Software settings

2 Cubic Business Modeltrade in the General Ledger

3 Asset classification

4 Product Material Item classification catalogue

5 Classification of Personnel

6 Other specific classifications

7 Unique attributes on Products and other classification master data

8 General record level attribute settings

9 Other configuration settings

Components of Precision Configuration

93

How is value created

Value is created by business actions that deliver on the essence of why the organization exists and how it thrives

Value manifests through increased profitability growth acquisitions job satisfaction fulfilment of the strategic vision

The consequence of intuitive intelligent informed leadership business decisions ndash thrive decisions

Such decisions are facilitated accelerated and enhanced through access to more intelligent meaningful and relevant information

Answers to the questions I have not yet thought to ask

Such ldquointelligent informationrdquo is assembled as a consequence of high level strategic and executive level input into the design of the data CONTENT ndash taxonomies designed to catalogue every conceivably relevant classification ahead of time

High value intelligent c

ontent desig

n

94

Some SMALL things YOU can doTo make your ERP work better for you TOMORROW

1 Repopulate key standard attribute tables

2 Create new custom attribute tables

95

Repopulate key standard attribute tables

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

Drastically im

prove the content o

f some

key tables s

uch as Credit N

ote Reasons

Product Ite

m Class etc

96

Develop lists

1 One to ten people in a room with a projector

2 Brainstorm all possible content for the list ndash capture on screen

3 Each summarize to between five and ten headings

4 Type all the lists in

5 Combine them into between five and ten groups

6 Give each group a heading

7 Lift out sub-categories

8 Code ndash remember indents trailing periods capitalization

9 Check impacts

10Implement

97

Develop lists 2

1 Quality of list is dependent on quality of input

2 Want lists to be complete comprehensive and well designed

3 Design compromises will be with you for ever

4 Document

5 Train

6 Utilize

98

Develop lists 3

1 Develop Hierarchy

a) Hierarchy of descriptions ndash indent each level by one character position

b) HEADINGS IN CAPITAL LETTERS

c) Posting level items in Proper Case

d) Abbreviate as necessary

2 Code

a) Mirror indents with trailing periods

b) Gap code

c) Mnemonic Alpha preferred else Alpha Numeric else Numeric

d) 1 to 4 character segments separated by ldquo-rdquo

99

Create new custom attribute tables

Add user defined attri

bute fields anywhere

where they m

ake sense ndash P

roducts

Debtors (Custo

mers) e

tc

100

Develop attributes

1 One to ten people in a room with a projector

2 Brainstorm all possible attributes for management information

3 If in doubt add

4 Structure and Code as before

5 Capture sheets

6 Train staff to classify and add

7 Reports

8 Identify clever functionality that can work with attributes add where cost effective

9 Harvest information

101

Unlocking the full potential

1 Progressively improve classifications and add attributes

2 Progressively develop reports analysis and custom functionality

3 Advance to more complex and inter-related lists

a) Product Item Material Class Group is the largest list that you might apply this approach to

b) Major Master Lists like Chart of Accounts and Product Catalogue Master might be done in increments ONCE you have experience with this approach

c) Other Master Lists like Debtors and Creditors Masters could be restructured in time

4 Eventually you might find you have effectively re-implemented

102

10 things to look out for

1 Ambiguous names incorrect postings ndash ANSWER ndash change the name so that it is unambiguous ndash eg Factory -- Operating Cost and Factory ndash Asset

2 Jumbled accounts and other lists ndash ANSWER ndashnew sub-structure

3 Large number of dissimilar transactions in one account having to unscramble in Excel ndash ANSWER ndash create a block of well thought out accounts to replace the single account

4 Overlapping or duplicate entries ndash eg same Tyres in different places ndash ANSWER ndash close duplicates only one set of entries ndash may close both and open a new set of well-structured entries

5 Answers to ldquocommon senserdquo questions take ages to obtain ndash lots of analysis in Excel or custom software that keeps changing ndash check if all the common sense attributes are on the master record and add as necessary ndash as many as possible ndash once you start adding do the lot

103

10 things to look out for

6 Evaluate all manual spreadsheet and custom applications and determine where these are a response to inexact or sloppy configuration and progressively adjust or eliminate

7 Develop a comprehensive awareness of the need for accurate data train personnel in terms of neatness accuracy spelling capitalization accuracy of allocation etc

8 Develop soft-issue metrics ndash customer satisfaction employee satisfaction etc

9 Harmonize critical elements of information classification ndash Accounts Assets People Products ndash across all modules and all systems ndash develop an integrated environment especially between the ERP and the Operational Systems

10Balance the decision support load between modules ndash move the detail out of the General Ledger ndash 5 to 10 Asset Categories People Categories Inventory Categories etc

104

Summing up

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Some items require a very small investment ndash an ART and a science

5 A significant opportunity to get more out of your current systems

Better DECISIONS

105

What is your single most important insight from this presentation

What is the single most practical action that you can take tomorrow to apply strategic (right thing essence thinking more effectively

JamesJamesARobertsoncom

Please write down

your thoughts

NOW

If you do not act within 48 hours you probably never will (Bill Gates)

Act TODAY

106

Assisting clients to thrive through the effective application of IT and ERP

QuestionsWe will email you my book and hand-outs of slides

Dr James Robertson PrEng ndash The ERP Doctor -- Mobile +44 (0) 77 6862 2875 +27 (0)83 251 6644wwwJames-A-Robertson-and-Associatescom

JamesJamesARobertsoncom

LinkedIn httpukLinkedIncominDrJamesARobertsonERPDoctor

JARampA are available to assist in applying these principles

  • Slide 1
  • Slide 2
  • Slide 3
  • A word of caution
  • Slide 5
  • This is NOT in a Text Book
  • Pulse measurement
  • Motivating quotes
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • The fundamental requirements for an ERP
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • A classic practical example NO Executive involvement
  • Top down (CEO led) versus bottom up design
  • Slide 25
  • Three alternative ERP value scenarios Unlocking the TRUE potent
  • Slide 27
  • What is strategy An executive responsibility
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
  • Slide 47
  • Slide 48
  • Slide 49
  • What is an ERP IBIS A filing cabinet
  • IBIS ndash what every company REALLY has
  • Slide 52
  • Case Study Strategic Engineered Precision Configuration WITH C
  • Slide 54
  • Slide 55
  • Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)
  • Define Strategic Engineered Precision Configuration
  • Slide 58
  • Slide 59
  • Slide 60
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Slide 66
  • Slide 67
  • Slide 68
  • Current Issues with the hellip Master
  • Current Issues with the hellip Master (2)
  • Current Issues with the hellip Master (3)
  • Slide 72
  • Slide 73
  • Slide 74
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Slide 83
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  • Slide 85
  • Slide 86
  • Slide 87
  • Slide 88
  • Slide 89
  • Slide 90
  • Slide 91
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  • Slide 93
  • Slide 94
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  • Slide 96
  • Slide 97
  • Slide 98
  • Slide 99
  • Slide 100
  • Slide 101
  • Slide 102
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
Page 37: IBIS – The Strategic View of Business Information -- by Dr James A Robertson PrEng

37

There IS great opportunityERP can and should add value

38

Key principles of executive level strategic decision making

1 85 of the basis of executive decision making is soft and tacit information

2 Skim ndash headlines

3 Maximum focus at the start of a report ndash the first page

4 8020 ndash Pareto ndash the Critical Key issues

5 Fast

6 Decisive

7 Right more than wrong

8 High value

9 Intuitive

Critical principle ndash constraint and opportunity -- cognitive span

Drill downA function of the content

41

Personnel Strategically Aligned Key Performance Indicators (KPIrsquos)

Tell me how you want me to behave and I will tell you HOW to measure me

Tell me how you are going to measure me and I will tell you how I am going to behave

Turn it around

Some key considerations with regard to decision making

43

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

Pulse Measurement

1 Concise diagnostic intervention ndash 1 to 10 days

2 Starts with executive interviews ndash understand the Essence of the Business and how it Thrives and Critical Concerns

3 Drill down to systems

4 +- 7 bullet point findings weighted

5 +- 7 recommended actions weighted

6 Findings frequently so obvious and so practical client can continue unaided

7 Strategic advisory and or project leadership to implement recommendations

Analysis of consolidated findings

httpswwwdropboxcomshvfkrz5p5yliwwaryV7SrD6kSh

46

30

1916

14

126 3

1 Mythology hype amp tradition -- 30

2 Lack of executive custody inap-propriate governance and policies -- 19

3 Lack of strategic architecture alignment etc -- 16

4 Lack of data engineering and poor configuration -- 14

5 Soft issues and change impacts -- 12

6 Lack of an engineering approach lack of precision etc -- 6

7 Technology issues -- 3

Factors causing ERP failure

47

22

20

19

17

14

6 2

1Executive custody strategic solution architect accountability -- 22

2 Effective change facilitation -- 20

3 Strategic architecture alignment etc -- 19

4 Data engineering and configuration -- 17

5 Engineering approach design against failure precision etc -- 14

6 Business integration training processes CBT --6

7 Technology -- 2

Factors for ERP reimplementation success

The value of technology is determined by the person using the technology

49

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

bull ldquoEnterprise Resource Planningrdquo = ERP Systemsbull or bull Integrated Business Information Systemsrdquo = IBIS

bull = ALL the information ldquorepositoriesrdquobull = databasesbull = tablesbull = listsbull = filing drawers folders

bull real world items that require description and managementbull

bull + the numerical computations workflow and other activities that are executed with the numbers (and text) stored in these repositories

bull ALL of which can be done by human beings -- including making a messbull

What is an ERP IBISA filing cabinet

51

IBIS ndash what every company REALLY has

Etc etc etc

Custom-ization

In-house custom development

Industry specific package

Brandname ERP = FRED

Spreadsheets

Data warehouse and BI

52

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

53

bull Stalled ERP implementation

bull CEO bought into ldquoERP as a strategic resourcerdquo based on my approach

bull Highly structured strategic Product Class taxonomy

bull Clever software to add products and maintain high quality master data

bull Projects module

bull Brand Management expense taxonomy

bull Clever software to create a project for every brand line with these expense heads

bull Direct integration with General Ledger

bull Comprehensive Brand Project Management and reporting to Principals in Europe

bull New account increased turnover significantly because could do something competitors could NOT do

Dramatic improvements in competitiveness growth and profitability are the ONLY valid arbiters of the success of an ERP implementation or a strategic plan

Case Study Strategic Engineered Precision Configuration WITH Clever Customization to support the ESSENCE

Data engineering

Data engineering principlesCase study

1 ERP Dramatic increase in management information

2 Reduction in head count

3 Dramatic reduction in audit time and cost

4 Unqualified balance sheet first time in 15 years

5 Presented with the client at a public conference

1 Strategic ndash Essence of the Business and how it thrives

2 Engineered ndash rigorous systematic comprehensively tried and tested methods standard conventions expert practitioners etc

3 Precision ndash exact carefully design meticulously fashioned

4 Taxonomies ndash hierarchical information classifications ordering and organizing business information

5 Coupled to precision code schemes which adhere to a number of very specific coding rules and conventions

6 A total solution

Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)

57

Define Strategic Engineered Precision Configuration

bull Configuring the ERP so that it PRECISELY models the real worldbull The goal is that any executive manager supervisor or operator

can look at the configuration and say ldquoYES this IS my businessrdquobull Founded on master data taxonomies ndash structured semantic

contentbull Coupled to custom business specific attributesbull Supplemented by highly structured record level configurationbull Supporting small pieces of clever custom development that add

huge value and create huge strategic and operational opportunities

An ERP is a huge precision data processing factory

Feed it precision data

58

Conventional taxonomy example

ANIMALSELEPHANTSRHINOCEROSDOGSCATS

LIONSLEOPARDSDOMESTIC CATS

Persian CatsDomestic Short Hair Catsetc

59

Taxonomy defined

1 Logical word (semantic structure)

2 Precision vocabulary of preferred terms

3 Conveys understanding between humans with relevant knowledge and experience

4 Once linked to a precision code scheme the most important communication mechanism between computers and people

5 An art and a science

6 Once it is right it is OBVIOUS

Taxonomy example

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

61

Taxonomy relevance

1 Essential to effective operational and strategic use of business software

2 Nearly ALL validation lists (drop down lists) chart of accounts etc

3 Large body of expertise ndash Botany Zoology military filing Library Science Information Management etc

4 Unknown to many (most) IT professionals and business people

62

A computer isAn adding machine calculator

011+1=101+1+1=111+1+1+1=100

Called a ldquobitrdquo

8 bits make a byte

2 bytes make an ASCII character

A= ldquo41rdquo hex

0 1

63

Coding taxonomies

1 Computers only understand binary

2 The code is a unique binary pattern that corresponds to the structured language taxonomy

3 The only way the computer will appear to be intelligent

4 Results in ldquointelligent datardquo

5 Standard conventions1 Indents and trailing periods

2 Capitalization

3 Other standards and conventions

64

Taxonomy examples

1 Some practical examples of how code schemes should look

2 Various small validation lists ndash some custom some standard

3 Various custom product attributes

4 Product classification ndash custom field

5 Machine vehicle operating costs and spares

6 Consolidation Charts of Accounts medium and large organizations

65

Example of custom data entry screenWith custom taxonomies

Custom code maintenance development for client specific taxonomy

Matching codes in unrelated module provide logical integration

Getting the software to do what it supposedly cannot do

Example of exceptionally BAD practice

500528 Waste Material Consumed500530 Loss from valuation of external materials500540 Loss from valuation of own materials500550 Losses - inventory variance -consignment

sale500560 Safety Clothing500565 Safety Equipment500570 Sand amp Stone500575 Scraper Rope500580 Scrapers500585 Services500590 Signs500595 Skips amp Cages500600 Finished Goods Inventory Offset500605 Smelting amp Refining500610 Production Order Settlement - Variance500615 Steel Other500620 Steel Sections500625 Steel Sheets amp Plates

Huge impact on integration reporting etc

Current Issues with the hellip Master

bull Unstructured

bull Lack of robust disciplined code management

bull Different blocks of codes for different divisions

bull Same item in more than one place

bull Different categories should be in distinctly separate logical blocks

Current Issues with the hellip Master

bull Equivalent descriptions different codes

bull Warehouse codes embedded in item codes

bull As many as twenty occurrences of the same physical

bull Makes operation and reporting inaccurate and difficult

NQR500 TRUCKISUZUNQR500OR HHOSES EXT OUTSIDE REPAIRS HYD HOSES EXTOR HHOSES INT OUTSIDE REPAIRS HYD HOSES INTOR WINDOWS EXT OUTSIDE REPAIRS - WINDOWS EXTOR WINDOWS INT OUTSIDE REPAIRS - WINDOWS INTOREP HYD HOSES OUTSIDE REPAIRS - HYD HOSESOREP WINDOWS OUTSIDE REPAIRS - WINDOWSOIL MAROPA 320 MAROPA 320 OILOIL01 AUTO TRANS FLUID (ATF)DBOIL01-R0303 AUTO TRANS FLUID (ATF)DBOIL01-R0304 AUTO TRANS FLUID (ATF)DBOIL01-R0305 AUTO TRANS FLUID (ATF)DBOIL01-R0306 AUTO TRANS FLUID (ATF)DBOIL01-R0307 AUTO TRANS FLUID (ATF)DB

ITEM CODE DESCRIPTION ITEM CODE DESCRIPTION100004200002 TYRE LOCK RING SFETY 25 175R25 XGC E3 TYRE MICHELIN 175R25 XGC E3100004203007 TYRE MC1800R25XHAD 2 19575R16C TYRE MICHELIN 19575R16C100004203008 TYRE MC175R25XMD2 2 225R25 YO TYRE TYRE 100004203018 TYRE BS265R25VLTSE4 235X25 FS TYRE 100004203019 TYRE BS205R25VLTSE4 255R25 FS TYRE 100004203020 TYRE BS1200R24M840 265R25 FS TYRE 100004203026 TYRE FS195R14 CV2000 265R25 GY TYRE 100004203030 TYRE NOK205R25 L3 LODER GRIP BS265R25VLTSE4 TYRE BRIDGESTONE BS265R25VLTS100004203032 TYRE TOY265-25G25L520PR MC205R25XADN1 TYRE MICHELIN MC205R25XADN1100004203036 TYRE TOY205R25E3 MC235R25XADN1 TYRE MICHELIN MC235R25XADN1100004203055 TYRE MC1200R24XZY MC235R25XMD22 TYRE MICHELIN MC235R25XMD22100004203062 TYRE BS265-25L5 MC265R25XADN1 TYRE MICHELIN MC265R25XADN1100004203063 TYRE DUN265-25L5 MC265R25XMD22 TYRE MICHELIN MC265R25XMD22100004203065 TYRE MC1800R25XKD S1800R25 TYRE 100004203067 TYRE GENERAL 265-25L5 40PLY S225R25 YO TY TYRE 100004203074 TYRE BS295R25VLTSZ S235X25 FS TYRE 100004203077 TYRE PRIMEX 235-25L5 SLICK S255R25 FS TYRE 103194203001 TYRE BF GOOD RICH 40070R20 S265R25 BS TYRE BRIDGESTONE 265R25 VLT801070704049 TYRE O-RING 325T S265R25 FS TYRE 801070704051 TYRE VALVE S265R25 GY TYRE 801070704052 TYRE VALVE CORE SRI0008 TYRE MICHELIN 295R25 XADN801070704053 TYRE HANLING FEE SERVICE FEE TYRE SERVICE FEE1200R24 XZY E2 TYRE MICHELIN 1200R24 XZY E2 SPUD TYRE SPUD

Current Issues with the hellip Master Multiple occurrences of the same

physical entity with different codes

Very different codes for broadly identical physical entities ndash tyres ndash locate in entirely different locations in the table

Precision ordered dataVersus hellip

73

Value versus precisionA critical consideration

Practical fundamental strategic taxonomy precision

Busi

ness

valu

e d

eliv

ere

d

100

100

The goal

Just about every implementation I have ever seen

Financial cubeEssence of integrationWell over 1000 hours RampD

Location

Fun

ctio

n

Accounts

Accounts -- fi

nancial

Assets

Prod

ucts

Peop

le

Pro

ject

s

etc

Cubic business modelA logical taxonomic construct

Every organization has a location logical dimension ndash where we do what we do

and a functional logical dimension ndash what we do

These can be plotted on a matrix of function versus location

This is fundamental to the design of a chart of accounts and all other logical components that define the business

There are multiple further dimensions including income expenditure personnel machines products etc

Each of these should be described by a fundamental precision strategic taxonomy

This model in the general ledger provides a critical elment of integration

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

1 Broad concept been known to me for over twenty years

2 I have done some elements semi-manually

3 For years I thought everyone could understand this and do it

4 Never seen anything like it

5 Extremely powerful tool

The true value

1 Exceptionally high quality financial data

2 Extremely easy to access and analyze

3 Facilitate greatly improved high value executive level strategic decision making ndash the decisions to thrive

4 Properly used WILL lead to greatly improved competitiveness and profitability

5 This will enhance profitable growth

6 Every organization needs this

7 The current ERP market is estimated at US$56 billion

8 We can easily capture at least 1 of this over the next ten years ndash this is THE way of the future

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

1 Taxonomy approach immediately engages with executives to specify high level configuration focused on the essence of the business ndash focus on better decision making NOT process ndash strategic executive level facilitation ndash excellent executive engagement and custody

2 Fundamental focus on better strategic (thrive) decisions at executive and operational level ndash put the essence (strategy) of the business in the face of staff at all levels constantly

3 Design geared to answering the questions you have not yet thought to ask ndash no need for lengthy business requirements workshops

4 Orders of magnitude improvement in system strategic support value delivery ndash basis for enabling executives and managers to make much better decisions IF they do the work to interpret and act on the information

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

5 Move away from expensive resources constantly maintaining simple reports to developing sophisticated models that support high value understanding analysis and decision making

6 Major improvements in quality of master data and ease of master data maintenance

7 Systems easier and more efficient to use at a transaction level frequently results in productivity gains and head count reductions reduction in audit fees etc

8 Do things the software vendor does not think are possible and that may create substantial strategic value opportunities

9 Establish a culture of data precision in fact a whole culture relating to the way you run your systems

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

1 Strategic (thrive) decision support ndash psychology of decision making ndash strategic elements at top of list comply with cognitive span equals seven plus or minus two items at any level of hierarchy

2 Every validation list custom validation lists fully describe entities the way the business and executives think about them

3 Fundamental first principles strategic design with finely granular highly structured hierarchically presented content

4 Ease of reading and navigation ndash trailing periods indents capitalization precision language ndash semantic structure ndash JARampA originated standards and conventions

5 Ease of reporting ndash range coding ndash ease of report maintenance ndash context for precision configuration ndash ease and quality of master data maintenance

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

6 Creative strategic use of unrelated modules to work together and limited scope creative strategic custom development ndash the impossible achieved affordably

7 Cubic business model ndash a powerful logical ldquoactivity basedrdquo management model in the General Ledger ndash powerful strategic decision support benefits with major positive governance impacts and reduced audit fees ndash JARampA have custom developed software to assist with this

8 Lower long term system operating costs coupled with ORDERS OF MAGNITUDE IMPROVEMENT in effectiveness efficiency and decision support ndash better thrive (profitable growth decisions) ndash where the REAL value lies ndash answer the questions we have not yet thought of

85

e

Summing up ndash the JARampA Approach to Creating Competitive Advantage

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Requires a significant investment

5 An ART and a science

6 Vital to unlocking the true value of any Business Information System Investment

7 An opportunity for dramatic gearing of any investment

Better DECISIONS

87

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

7 Ten things to enhance your current systems

88

What can be done

1 Buy a new ERP ndash expensive high risk

2 Re-implement your current ERP ndash not quite as expensive

3 Comprehensive Data Warehouse with Precision Taxonomies ndash not nearly as expensive or high risk but still costly

4 Anything else -- SMALL changes

What is an ERPREALLY

A huge precision data processing factory that SHOULD be fed precision data in order to produce precision

results (the factory CAN be OLD)

What is an ERPRefurbish

vs Deleting a building

>
>

1 Software settings

2 Cubic Business Modeltrade in the General Ledger

3 Asset classification

4 Product Material Item classification catalogue

5 Classification of Personnel

6 Other specific classifications

7 Unique attributes on Products and other classification master data

8 General record level attribute settings

9 Other configuration settings

Components of Precision Configuration

93

How is value created

Value is created by business actions that deliver on the essence of why the organization exists and how it thrives

Value manifests through increased profitability growth acquisitions job satisfaction fulfilment of the strategic vision

The consequence of intuitive intelligent informed leadership business decisions ndash thrive decisions

Such decisions are facilitated accelerated and enhanced through access to more intelligent meaningful and relevant information

Answers to the questions I have not yet thought to ask

Such ldquointelligent informationrdquo is assembled as a consequence of high level strategic and executive level input into the design of the data CONTENT ndash taxonomies designed to catalogue every conceivably relevant classification ahead of time

High value intelligent c

ontent desig

n

94

Some SMALL things YOU can doTo make your ERP work better for you TOMORROW

1 Repopulate key standard attribute tables

2 Create new custom attribute tables

95

Repopulate key standard attribute tables

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

Drastically im

prove the content o

f some

key tables s

uch as Credit N

ote Reasons

Product Ite

m Class etc

96

Develop lists

1 One to ten people in a room with a projector

2 Brainstorm all possible content for the list ndash capture on screen

3 Each summarize to between five and ten headings

4 Type all the lists in

5 Combine them into between five and ten groups

6 Give each group a heading

7 Lift out sub-categories

8 Code ndash remember indents trailing periods capitalization

9 Check impacts

10Implement

97

Develop lists 2

1 Quality of list is dependent on quality of input

2 Want lists to be complete comprehensive and well designed

3 Design compromises will be with you for ever

4 Document

5 Train

6 Utilize

98

Develop lists 3

1 Develop Hierarchy

a) Hierarchy of descriptions ndash indent each level by one character position

b) HEADINGS IN CAPITAL LETTERS

c) Posting level items in Proper Case

d) Abbreviate as necessary

2 Code

a) Mirror indents with trailing periods

b) Gap code

c) Mnemonic Alpha preferred else Alpha Numeric else Numeric

d) 1 to 4 character segments separated by ldquo-rdquo

99

Create new custom attribute tables

Add user defined attri

bute fields anywhere

where they m

ake sense ndash P

roducts

Debtors (Custo

mers) e

tc

100

Develop attributes

1 One to ten people in a room with a projector

2 Brainstorm all possible attributes for management information

3 If in doubt add

4 Structure and Code as before

5 Capture sheets

6 Train staff to classify and add

7 Reports

8 Identify clever functionality that can work with attributes add where cost effective

9 Harvest information

101

Unlocking the full potential

1 Progressively improve classifications and add attributes

2 Progressively develop reports analysis and custom functionality

3 Advance to more complex and inter-related lists

a) Product Item Material Class Group is the largest list that you might apply this approach to

b) Major Master Lists like Chart of Accounts and Product Catalogue Master might be done in increments ONCE you have experience with this approach

c) Other Master Lists like Debtors and Creditors Masters could be restructured in time

4 Eventually you might find you have effectively re-implemented

102

10 things to look out for

1 Ambiguous names incorrect postings ndash ANSWER ndash change the name so that it is unambiguous ndash eg Factory -- Operating Cost and Factory ndash Asset

2 Jumbled accounts and other lists ndash ANSWER ndashnew sub-structure

3 Large number of dissimilar transactions in one account having to unscramble in Excel ndash ANSWER ndash create a block of well thought out accounts to replace the single account

4 Overlapping or duplicate entries ndash eg same Tyres in different places ndash ANSWER ndash close duplicates only one set of entries ndash may close both and open a new set of well-structured entries

5 Answers to ldquocommon senserdquo questions take ages to obtain ndash lots of analysis in Excel or custom software that keeps changing ndash check if all the common sense attributes are on the master record and add as necessary ndash as many as possible ndash once you start adding do the lot

103

10 things to look out for

6 Evaluate all manual spreadsheet and custom applications and determine where these are a response to inexact or sloppy configuration and progressively adjust or eliminate

7 Develop a comprehensive awareness of the need for accurate data train personnel in terms of neatness accuracy spelling capitalization accuracy of allocation etc

8 Develop soft-issue metrics ndash customer satisfaction employee satisfaction etc

9 Harmonize critical elements of information classification ndash Accounts Assets People Products ndash across all modules and all systems ndash develop an integrated environment especially between the ERP and the Operational Systems

10Balance the decision support load between modules ndash move the detail out of the General Ledger ndash 5 to 10 Asset Categories People Categories Inventory Categories etc

104

Summing up

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Some items require a very small investment ndash an ART and a science

5 A significant opportunity to get more out of your current systems

Better DECISIONS

105

What is your single most important insight from this presentation

What is the single most practical action that you can take tomorrow to apply strategic (right thing essence thinking more effectively

JamesJamesARobertsoncom

Please write down

your thoughts

NOW

If you do not act within 48 hours you probably never will (Bill Gates)

Act TODAY

106

Assisting clients to thrive through the effective application of IT and ERP

QuestionsWe will email you my book and hand-outs of slides

Dr James Robertson PrEng ndash The ERP Doctor -- Mobile +44 (0) 77 6862 2875 +27 (0)83 251 6644wwwJames-A-Robertson-and-Associatescom

JamesJamesARobertsoncom

LinkedIn httpukLinkedIncominDrJamesARobertsonERPDoctor

JARampA are available to assist in applying these principles

  • Slide 1
  • Slide 2
  • Slide 3
  • A word of caution
  • Slide 5
  • This is NOT in a Text Book
  • Pulse measurement
  • Motivating quotes
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • The fundamental requirements for an ERP
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • A classic practical example NO Executive involvement
  • Top down (CEO led) versus bottom up design
  • Slide 25
  • Three alternative ERP value scenarios Unlocking the TRUE potent
  • Slide 27
  • What is strategy An executive responsibility
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
  • Slide 47
  • Slide 48
  • Slide 49
  • What is an ERP IBIS A filing cabinet
  • IBIS ndash what every company REALLY has
  • Slide 52
  • Case Study Strategic Engineered Precision Configuration WITH C
  • Slide 54
  • Slide 55
  • Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)
  • Define Strategic Engineered Precision Configuration
  • Slide 58
  • Slide 59
  • Slide 60
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Slide 66
  • Slide 67
  • Slide 68
  • Current Issues with the hellip Master
  • Current Issues with the hellip Master (2)
  • Current Issues with the hellip Master (3)
  • Slide 72
  • Slide 73
  • Slide 74
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Slide 83
  • Slide 84
  • Slide 85
  • Slide 86
  • Slide 87
  • Slide 88
  • Slide 89
  • Slide 90
  • Slide 91
  • Slide 92
  • Slide 93
  • Slide 94
  • Slide 95
  • Slide 96
  • Slide 97
  • Slide 98
  • Slide 99
  • Slide 100
  • Slide 101
  • Slide 102
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
Page 38: IBIS – The Strategic View of Business Information -- by Dr James A Robertson PrEng

38

Key principles of executive level strategic decision making

1 85 of the basis of executive decision making is soft and tacit information

2 Skim ndash headlines

3 Maximum focus at the start of a report ndash the first page

4 8020 ndash Pareto ndash the Critical Key issues

5 Fast

6 Decisive

7 Right more than wrong

8 High value

9 Intuitive

Critical principle ndash constraint and opportunity -- cognitive span

Drill downA function of the content

41

Personnel Strategically Aligned Key Performance Indicators (KPIrsquos)

Tell me how you want me to behave and I will tell you HOW to measure me

Tell me how you are going to measure me and I will tell you how I am going to behave

Turn it around

Some key considerations with regard to decision making

43

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

Pulse Measurement

1 Concise diagnostic intervention ndash 1 to 10 days

2 Starts with executive interviews ndash understand the Essence of the Business and how it Thrives and Critical Concerns

3 Drill down to systems

4 +- 7 bullet point findings weighted

5 +- 7 recommended actions weighted

6 Findings frequently so obvious and so practical client can continue unaided

7 Strategic advisory and or project leadership to implement recommendations

Analysis of consolidated findings

httpswwwdropboxcomshvfkrz5p5yliwwaryV7SrD6kSh

46

30

1916

14

126 3

1 Mythology hype amp tradition -- 30

2 Lack of executive custody inap-propriate governance and policies -- 19

3 Lack of strategic architecture alignment etc -- 16

4 Lack of data engineering and poor configuration -- 14

5 Soft issues and change impacts -- 12

6 Lack of an engineering approach lack of precision etc -- 6

7 Technology issues -- 3

Factors causing ERP failure

47

22

20

19

17

14

6 2

1Executive custody strategic solution architect accountability -- 22

2 Effective change facilitation -- 20

3 Strategic architecture alignment etc -- 19

4 Data engineering and configuration -- 17

5 Engineering approach design against failure precision etc -- 14

6 Business integration training processes CBT --6

7 Technology -- 2

Factors for ERP reimplementation success

The value of technology is determined by the person using the technology

49

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

bull ldquoEnterprise Resource Planningrdquo = ERP Systemsbull or bull Integrated Business Information Systemsrdquo = IBIS

bull = ALL the information ldquorepositoriesrdquobull = databasesbull = tablesbull = listsbull = filing drawers folders

bull real world items that require description and managementbull

bull + the numerical computations workflow and other activities that are executed with the numbers (and text) stored in these repositories

bull ALL of which can be done by human beings -- including making a messbull

What is an ERP IBISA filing cabinet

51

IBIS ndash what every company REALLY has

Etc etc etc

Custom-ization

In-house custom development

Industry specific package

Brandname ERP = FRED

Spreadsheets

Data warehouse and BI

52

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

53

bull Stalled ERP implementation

bull CEO bought into ldquoERP as a strategic resourcerdquo based on my approach

bull Highly structured strategic Product Class taxonomy

bull Clever software to add products and maintain high quality master data

bull Projects module

bull Brand Management expense taxonomy

bull Clever software to create a project for every brand line with these expense heads

bull Direct integration with General Ledger

bull Comprehensive Brand Project Management and reporting to Principals in Europe

bull New account increased turnover significantly because could do something competitors could NOT do

Dramatic improvements in competitiveness growth and profitability are the ONLY valid arbiters of the success of an ERP implementation or a strategic plan

Case Study Strategic Engineered Precision Configuration WITH Clever Customization to support the ESSENCE

Data engineering

Data engineering principlesCase study

1 ERP Dramatic increase in management information

2 Reduction in head count

3 Dramatic reduction in audit time and cost

4 Unqualified balance sheet first time in 15 years

5 Presented with the client at a public conference

1 Strategic ndash Essence of the Business and how it thrives

2 Engineered ndash rigorous systematic comprehensively tried and tested methods standard conventions expert practitioners etc

3 Precision ndash exact carefully design meticulously fashioned

4 Taxonomies ndash hierarchical information classifications ordering and organizing business information

5 Coupled to precision code schemes which adhere to a number of very specific coding rules and conventions

6 A total solution

Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)

57

Define Strategic Engineered Precision Configuration

bull Configuring the ERP so that it PRECISELY models the real worldbull The goal is that any executive manager supervisor or operator

can look at the configuration and say ldquoYES this IS my businessrdquobull Founded on master data taxonomies ndash structured semantic

contentbull Coupled to custom business specific attributesbull Supplemented by highly structured record level configurationbull Supporting small pieces of clever custom development that add

huge value and create huge strategic and operational opportunities

An ERP is a huge precision data processing factory

Feed it precision data

58

Conventional taxonomy example

ANIMALSELEPHANTSRHINOCEROSDOGSCATS

LIONSLEOPARDSDOMESTIC CATS

Persian CatsDomestic Short Hair Catsetc

59

Taxonomy defined

1 Logical word (semantic structure)

2 Precision vocabulary of preferred terms

3 Conveys understanding between humans with relevant knowledge and experience

4 Once linked to a precision code scheme the most important communication mechanism between computers and people

5 An art and a science

6 Once it is right it is OBVIOUS

Taxonomy example

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

61

Taxonomy relevance

1 Essential to effective operational and strategic use of business software

2 Nearly ALL validation lists (drop down lists) chart of accounts etc

3 Large body of expertise ndash Botany Zoology military filing Library Science Information Management etc

4 Unknown to many (most) IT professionals and business people

62

A computer isAn adding machine calculator

011+1=101+1+1=111+1+1+1=100

Called a ldquobitrdquo

8 bits make a byte

2 bytes make an ASCII character

A= ldquo41rdquo hex

0 1

63

Coding taxonomies

1 Computers only understand binary

2 The code is a unique binary pattern that corresponds to the structured language taxonomy

3 The only way the computer will appear to be intelligent

4 Results in ldquointelligent datardquo

5 Standard conventions1 Indents and trailing periods

2 Capitalization

3 Other standards and conventions

64

Taxonomy examples

1 Some practical examples of how code schemes should look

2 Various small validation lists ndash some custom some standard

3 Various custom product attributes

4 Product classification ndash custom field

5 Machine vehicle operating costs and spares

6 Consolidation Charts of Accounts medium and large organizations

65

Example of custom data entry screenWith custom taxonomies

Custom code maintenance development for client specific taxonomy

Matching codes in unrelated module provide logical integration

Getting the software to do what it supposedly cannot do

Example of exceptionally BAD practice

500528 Waste Material Consumed500530 Loss from valuation of external materials500540 Loss from valuation of own materials500550 Losses - inventory variance -consignment

sale500560 Safety Clothing500565 Safety Equipment500570 Sand amp Stone500575 Scraper Rope500580 Scrapers500585 Services500590 Signs500595 Skips amp Cages500600 Finished Goods Inventory Offset500605 Smelting amp Refining500610 Production Order Settlement - Variance500615 Steel Other500620 Steel Sections500625 Steel Sheets amp Plates

Huge impact on integration reporting etc

Current Issues with the hellip Master

bull Unstructured

bull Lack of robust disciplined code management

bull Different blocks of codes for different divisions

bull Same item in more than one place

bull Different categories should be in distinctly separate logical blocks

Current Issues with the hellip Master

bull Equivalent descriptions different codes

bull Warehouse codes embedded in item codes

bull As many as twenty occurrences of the same physical

bull Makes operation and reporting inaccurate and difficult

NQR500 TRUCKISUZUNQR500OR HHOSES EXT OUTSIDE REPAIRS HYD HOSES EXTOR HHOSES INT OUTSIDE REPAIRS HYD HOSES INTOR WINDOWS EXT OUTSIDE REPAIRS - WINDOWS EXTOR WINDOWS INT OUTSIDE REPAIRS - WINDOWS INTOREP HYD HOSES OUTSIDE REPAIRS - HYD HOSESOREP WINDOWS OUTSIDE REPAIRS - WINDOWSOIL MAROPA 320 MAROPA 320 OILOIL01 AUTO TRANS FLUID (ATF)DBOIL01-R0303 AUTO TRANS FLUID (ATF)DBOIL01-R0304 AUTO TRANS FLUID (ATF)DBOIL01-R0305 AUTO TRANS FLUID (ATF)DBOIL01-R0306 AUTO TRANS FLUID (ATF)DBOIL01-R0307 AUTO TRANS FLUID (ATF)DB

ITEM CODE DESCRIPTION ITEM CODE DESCRIPTION100004200002 TYRE LOCK RING SFETY 25 175R25 XGC E3 TYRE MICHELIN 175R25 XGC E3100004203007 TYRE MC1800R25XHAD 2 19575R16C TYRE MICHELIN 19575R16C100004203008 TYRE MC175R25XMD2 2 225R25 YO TYRE TYRE 100004203018 TYRE BS265R25VLTSE4 235X25 FS TYRE 100004203019 TYRE BS205R25VLTSE4 255R25 FS TYRE 100004203020 TYRE BS1200R24M840 265R25 FS TYRE 100004203026 TYRE FS195R14 CV2000 265R25 GY TYRE 100004203030 TYRE NOK205R25 L3 LODER GRIP BS265R25VLTSE4 TYRE BRIDGESTONE BS265R25VLTS100004203032 TYRE TOY265-25G25L520PR MC205R25XADN1 TYRE MICHELIN MC205R25XADN1100004203036 TYRE TOY205R25E3 MC235R25XADN1 TYRE MICHELIN MC235R25XADN1100004203055 TYRE MC1200R24XZY MC235R25XMD22 TYRE MICHELIN MC235R25XMD22100004203062 TYRE BS265-25L5 MC265R25XADN1 TYRE MICHELIN MC265R25XADN1100004203063 TYRE DUN265-25L5 MC265R25XMD22 TYRE MICHELIN MC265R25XMD22100004203065 TYRE MC1800R25XKD S1800R25 TYRE 100004203067 TYRE GENERAL 265-25L5 40PLY S225R25 YO TY TYRE 100004203074 TYRE BS295R25VLTSZ S235X25 FS TYRE 100004203077 TYRE PRIMEX 235-25L5 SLICK S255R25 FS TYRE 103194203001 TYRE BF GOOD RICH 40070R20 S265R25 BS TYRE BRIDGESTONE 265R25 VLT801070704049 TYRE O-RING 325T S265R25 FS TYRE 801070704051 TYRE VALVE S265R25 GY TYRE 801070704052 TYRE VALVE CORE SRI0008 TYRE MICHELIN 295R25 XADN801070704053 TYRE HANLING FEE SERVICE FEE TYRE SERVICE FEE1200R24 XZY E2 TYRE MICHELIN 1200R24 XZY E2 SPUD TYRE SPUD

Current Issues with the hellip Master Multiple occurrences of the same

physical entity with different codes

Very different codes for broadly identical physical entities ndash tyres ndash locate in entirely different locations in the table

Precision ordered dataVersus hellip

73

Value versus precisionA critical consideration

Practical fundamental strategic taxonomy precision

Busi

ness

valu

e d

eliv

ere

d

100

100

The goal

Just about every implementation I have ever seen

Financial cubeEssence of integrationWell over 1000 hours RampD

Location

Fun

ctio

n

Accounts

Accounts -- fi

nancial

Assets

Prod

ucts

Peop

le

Pro

ject

s

etc

Cubic business modelA logical taxonomic construct

Every organization has a location logical dimension ndash where we do what we do

and a functional logical dimension ndash what we do

These can be plotted on a matrix of function versus location

This is fundamental to the design of a chart of accounts and all other logical components that define the business

There are multiple further dimensions including income expenditure personnel machines products etc

Each of these should be described by a fundamental precision strategic taxonomy

This model in the general ledger provides a critical elment of integration

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

1 Broad concept been known to me for over twenty years

2 I have done some elements semi-manually

3 For years I thought everyone could understand this and do it

4 Never seen anything like it

5 Extremely powerful tool

The true value

1 Exceptionally high quality financial data

2 Extremely easy to access and analyze

3 Facilitate greatly improved high value executive level strategic decision making ndash the decisions to thrive

4 Properly used WILL lead to greatly improved competitiveness and profitability

5 This will enhance profitable growth

6 Every organization needs this

7 The current ERP market is estimated at US$56 billion

8 We can easily capture at least 1 of this over the next ten years ndash this is THE way of the future

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

1 Taxonomy approach immediately engages with executives to specify high level configuration focused on the essence of the business ndash focus on better decision making NOT process ndash strategic executive level facilitation ndash excellent executive engagement and custody

2 Fundamental focus on better strategic (thrive) decisions at executive and operational level ndash put the essence (strategy) of the business in the face of staff at all levels constantly

3 Design geared to answering the questions you have not yet thought to ask ndash no need for lengthy business requirements workshops

4 Orders of magnitude improvement in system strategic support value delivery ndash basis for enabling executives and managers to make much better decisions IF they do the work to interpret and act on the information

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

5 Move away from expensive resources constantly maintaining simple reports to developing sophisticated models that support high value understanding analysis and decision making

6 Major improvements in quality of master data and ease of master data maintenance

7 Systems easier and more efficient to use at a transaction level frequently results in productivity gains and head count reductions reduction in audit fees etc

8 Do things the software vendor does not think are possible and that may create substantial strategic value opportunities

9 Establish a culture of data precision in fact a whole culture relating to the way you run your systems

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

1 Strategic (thrive) decision support ndash psychology of decision making ndash strategic elements at top of list comply with cognitive span equals seven plus or minus two items at any level of hierarchy

2 Every validation list custom validation lists fully describe entities the way the business and executives think about them

3 Fundamental first principles strategic design with finely granular highly structured hierarchically presented content

4 Ease of reading and navigation ndash trailing periods indents capitalization precision language ndash semantic structure ndash JARampA originated standards and conventions

5 Ease of reporting ndash range coding ndash ease of report maintenance ndash context for precision configuration ndash ease and quality of master data maintenance

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

6 Creative strategic use of unrelated modules to work together and limited scope creative strategic custom development ndash the impossible achieved affordably

7 Cubic business model ndash a powerful logical ldquoactivity basedrdquo management model in the General Ledger ndash powerful strategic decision support benefits with major positive governance impacts and reduced audit fees ndash JARampA have custom developed software to assist with this

8 Lower long term system operating costs coupled with ORDERS OF MAGNITUDE IMPROVEMENT in effectiveness efficiency and decision support ndash better thrive (profitable growth decisions) ndash where the REAL value lies ndash answer the questions we have not yet thought of

85

e

Summing up ndash the JARampA Approach to Creating Competitive Advantage

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Requires a significant investment

5 An ART and a science

6 Vital to unlocking the true value of any Business Information System Investment

7 An opportunity for dramatic gearing of any investment

Better DECISIONS

87

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

7 Ten things to enhance your current systems

88

What can be done

1 Buy a new ERP ndash expensive high risk

2 Re-implement your current ERP ndash not quite as expensive

3 Comprehensive Data Warehouse with Precision Taxonomies ndash not nearly as expensive or high risk but still costly

4 Anything else -- SMALL changes

What is an ERPREALLY

A huge precision data processing factory that SHOULD be fed precision data in order to produce precision

results (the factory CAN be OLD)

What is an ERPRefurbish

vs Deleting a building

>
>

1 Software settings

2 Cubic Business Modeltrade in the General Ledger

3 Asset classification

4 Product Material Item classification catalogue

5 Classification of Personnel

6 Other specific classifications

7 Unique attributes on Products and other classification master data

8 General record level attribute settings

9 Other configuration settings

Components of Precision Configuration

93

How is value created

Value is created by business actions that deliver on the essence of why the organization exists and how it thrives

Value manifests through increased profitability growth acquisitions job satisfaction fulfilment of the strategic vision

The consequence of intuitive intelligent informed leadership business decisions ndash thrive decisions

Such decisions are facilitated accelerated and enhanced through access to more intelligent meaningful and relevant information

Answers to the questions I have not yet thought to ask

Such ldquointelligent informationrdquo is assembled as a consequence of high level strategic and executive level input into the design of the data CONTENT ndash taxonomies designed to catalogue every conceivably relevant classification ahead of time

High value intelligent c

ontent desig

n

94

Some SMALL things YOU can doTo make your ERP work better for you TOMORROW

1 Repopulate key standard attribute tables

2 Create new custom attribute tables

95

Repopulate key standard attribute tables

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

Drastically im

prove the content o

f some

key tables s

uch as Credit N

ote Reasons

Product Ite

m Class etc

96

Develop lists

1 One to ten people in a room with a projector

2 Brainstorm all possible content for the list ndash capture on screen

3 Each summarize to between five and ten headings

4 Type all the lists in

5 Combine them into between five and ten groups

6 Give each group a heading

7 Lift out sub-categories

8 Code ndash remember indents trailing periods capitalization

9 Check impacts

10Implement

97

Develop lists 2

1 Quality of list is dependent on quality of input

2 Want lists to be complete comprehensive and well designed

3 Design compromises will be with you for ever

4 Document

5 Train

6 Utilize

98

Develop lists 3

1 Develop Hierarchy

a) Hierarchy of descriptions ndash indent each level by one character position

b) HEADINGS IN CAPITAL LETTERS

c) Posting level items in Proper Case

d) Abbreviate as necessary

2 Code

a) Mirror indents with trailing periods

b) Gap code

c) Mnemonic Alpha preferred else Alpha Numeric else Numeric

d) 1 to 4 character segments separated by ldquo-rdquo

99

Create new custom attribute tables

Add user defined attri

bute fields anywhere

where they m

ake sense ndash P

roducts

Debtors (Custo

mers) e

tc

100

Develop attributes

1 One to ten people in a room with a projector

2 Brainstorm all possible attributes for management information

3 If in doubt add

4 Structure and Code as before

5 Capture sheets

6 Train staff to classify and add

7 Reports

8 Identify clever functionality that can work with attributes add where cost effective

9 Harvest information

101

Unlocking the full potential

1 Progressively improve classifications and add attributes

2 Progressively develop reports analysis and custom functionality

3 Advance to more complex and inter-related lists

a) Product Item Material Class Group is the largest list that you might apply this approach to

b) Major Master Lists like Chart of Accounts and Product Catalogue Master might be done in increments ONCE you have experience with this approach

c) Other Master Lists like Debtors and Creditors Masters could be restructured in time

4 Eventually you might find you have effectively re-implemented

102

10 things to look out for

1 Ambiguous names incorrect postings ndash ANSWER ndash change the name so that it is unambiguous ndash eg Factory -- Operating Cost and Factory ndash Asset

2 Jumbled accounts and other lists ndash ANSWER ndashnew sub-structure

3 Large number of dissimilar transactions in one account having to unscramble in Excel ndash ANSWER ndash create a block of well thought out accounts to replace the single account

4 Overlapping or duplicate entries ndash eg same Tyres in different places ndash ANSWER ndash close duplicates only one set of entries ndash may close both and open a new set of well-structured entries

5 Answers to ldquocommon senserdquo questions take ages to obtain ndash lots of analysis in Excel or custom software that keeps changing ndash check if all the common sense attributes are on the master record and add as necessary ndash as many as possible ndash once you start adding do the lot

103

10 things to look out for

6 Evaluate all manual spreadsheet and custom applications and determine where these are a response to inexact or sloppy configuration and progressively adjust or eliminate

7 Develop a comprehensive awareness of the need for accurate data train personnel in terms of neatness accuracy spelling capitalization accuracy of allocation etc

8 Develop soft-issue metrics ndash customer satisfaction employee satisfaction etc

9 Harmonize critical elements of information classification ndash Accounts Assets People Products ndash across all modules and all systems ndash develop an integrated environment especially between the ERP and the Operational Systems

10Balance the decision support load between modules ndash move the detail out of the General Ledger ndash 5 to 10 Asset Categories People Categories Inventory Categories etc

104

Summing up

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Some items require a very small investment ndash an ART and a science

5 A significant opportunity to get more out of your current systems

Better DECISIONS

105

What is your single most important insight from this presentation

What is the single most practical action that you can take tomorrow to apply strategic (right thing essence thinking more effectively

JamesJamesARobertsoncom

Please write down

your thoughts

NOW

If you do not act within 48 hours you probably never will (Bill Gates)

Act TODAY

106

Assisting clients to thrive through the effective application of IT and ERP

QuestionsWe will email you my book and hand-outs of slides

Dr James Robertson PrEng ndash The ERP Doctor -- Mobile +44 (0) 77 6862 2875 +27 (0)83 251 6644wwwJames-A-Robertson-and-Associatescom

JamesJamesARobertsoncom

LinkedIn httpukLinkedIncominDrJamesARobertsonERPDoctor

JARampA are available to assist in applying these principles

  • Slide 1
  • Slide 2
  • Slide 3
  • A word of caution
  • Slide 5
  • This is NOT in a Text Book
  • Pulse measurement
  • Motivating quotes
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • The fundamental requirements for an ERP
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • A classic practical example NO Executive involvement
  • Top down (CEO led) versus bottom up design
  • Slide 25
  • Three alternative ERP value scenarios Unlocking the TRUE potent
  • Slide 27
  • What is strategy An executive responsibility
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
  • Slide 47
  • Slide 48
  • Slide 49
  • What is an ERP IBIS A filing cabinet
  • IBIS ndash what every company REALLY has
  • Slide 52
  • Case Study Strategic Engineered Precision Configuration WITH C
  • Slide 54
  • Slide 55
  • Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)
  • Define Strategic Engineered Precision Configuration
  • Slide 58
  • Slide 59
  • Slide 60
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Slide 66
  • Slide 67
  • Slide 68
  • Current Issues with the hellip Master
  • Current Issues with the hellip Master (2)
  • Current Issues with the hellip Master (3)
  • Slide 72
  • Slide 73
  • Slide 74
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Slide 83
  • Slide 84
  • Slide 85
  • Slide 86
  • Slide 87
  • Slide 88
  • Slide 89
  • Slide 90
  • Slide 91
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  • Slide 93
  • Slide 94
  • Slide 95
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  • Slide 97
  • Slide 98
  • Slide 99
  • Slide 100
  • Slide 101
  • Slide 102
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
Page 39: IBIS – The Strategic View of Business Information -- by Dr James A Robertson PrEng

Critical principle ndash constraint and opportunity -- cognitive span

Drill downA function of the content

41

Personnel Strategically Aligned Key Performance Indicators (KPIrsquos)

Tell me how you want me to behave and I will tell you HOW to measure me

Tell me how you are going to measure me and I will tell you how I am going to behave

Turn it around

Some key considerations with regard to decision making

43

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

Pulse Measurement

1 Concise diagnostic intervention ndash 1 to 10 days

2 Starts with executive interviews ndash understand the Essence of the Business and how it Thrives and Critical Concerns

3 Drill down to systems

4 +- 7 bullet point findings weighted

5 +- 7 recommended actions weighted

6 Findings frequently so obvious and so practical client can continue unaided

7 Strategic advisory and or project leadership to implement recommendations

Analysis of consolidated findings

httpswwwdropboxcomshvfkrz5p5yliwwaryV7SrD6kSh

46

30

1916

14

126 3

1 Mythology hype amp tradition -- 30

2 Lack of executive custody inap-propriate governance and policies -- 19

3 Lack of strategic architecture alignment etc -- 16

4 Lack of data engineering and poor configuration -- 14

5 Soft issues and change impacts -- 12

6 Lack of an engineering approach lack of precision etc -- 6

7 Technology issues -- 3

Factors causing ERP failure

47

22

20

19

17

14

6 2

1Executive custody strategic solution architect accountability -- 22

2 Effective change facilitation -- 20

3 Strategic architecture alignment etc -- 19

4 Data engineering and configuration -- 17

5 Engineering approach design against failure precision etc -- 14

6 Business integration training processes CBT --6

7 Technology -- 2

Factors for ERP reimplementation success

The value of technology is determined by the person using the technology

49

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

bull ldquoEnterprise Resource Planningrdquo = ERP Systemsbull or bull Integrated Business Information Systemsrdquo = IBIS

bull = ALL the information ldquorepositoriesrdquobull = databasesbull = tablesbull = listsbull = filing drawers folders

bull real world items that require description and managementbull

bull + the numerical computations workflow and other activities that are executed with the numbers (and text) stored in these repositories

bull ALL of which can be done by human beings -- including making a messbull

What is an ERP IBISA filing cabinet

51

IBIS ndash what every company REALLY has

Etc etc etc

Custom-ization

In-house custom development

Industry specific package

Brandname ERP = FRED

Spreadsheets

Data warehouse and BI

52

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

53

bull Stalled ERP implementation

bull CEO bought into ldquoERP as a strategic resourcerdquo based on my approach

bull Highly structured strategic Product Class taxonomy

bull Clever software to add products and maintain high quality master data

bull Projects module

bull Brand Management expense taxonomy

bull Clever software to create a project for every brand line with these expense heads

bull Direct integration with General Ledger

bull Comprehensive Brand Project Management and reporting to Principals in Europe

bull New account increased turnover significantly because could do something competitors could NOT do

Dramatic improvements in competitiveness growth and profitability are the ONLY valid arbiters of the success of an ERP implementation or a strategic plan

Case Study Strategic Engineered Precision Configuration WITH Clever Customization to support the ESSENCE

Data engineering

Data engineering principlesCase study

1 ERP Dramatic increase in management information

2 Reduction in head count

3 Dramatic reduction in audit time and cost

4 Unqualified balance sheet first time in 15 years

5 Presented with the client at a public conference

1 Strategic ndash Essence of the Business and how it thrives

2 Engineered ndash rigorous systematic comprehensively tried and tested methods standard conventions expert practitioners etc

3 Precision ndash exact carefully design meticulously fashioned

4 Taxonomies ndash hierarchical information classifications ordering and organizing business information

5 Coupled to precision code schemes which adhere to a number of very specific coding rules and conventions

6 A total solution

Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)

57

Define Strategic Engineered Precision Configuration

bull Configuring the ERP so that it PRECISELY models the real worldbull The goal is that any executive manager supervisor or operator

can look at the configuration and say ldquoYES this IS my businessrdquobull Founded on master data taxonomies ndash structured semantic

contentbull Coupled to custom business specific attributesbull Supplemented by highly structured record level configurationbull Supporting small pieces of clever custom development that add

huge value and create huge strategic and operational opportunities

An ERP is a huge precision data processing factory

Feed it precision data

58

Conventional taxonomy example

ANIMALSELEPHANTSRHINOCEROSDOGSCATS

LIONSLEOPARDSDOMESTIC CATS

Persian CatsDomestic Short Hair Catsetc

59

Taxonomy defined

1 Logical word (semantic structure)

2 Precision vocabulary of preferred terms

3 Conveys understanding between humans with relevant knowledge and experience

4 Once linked to a precision code scheme the most important communication mechanism between computers and people

5 An art and a science

6 Once it is right it is OBVIOUS

Taxonomy example

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

61

Taxonomy relevance

1 Essential to effective operational and strategic use of business software

2 Nearly ALL validation lists (drop down lists) chart of accounts etc

3 Large body of expertise ndash Botany Zoology military filing Library Science Information Management etc

4 Unknown to many (most) IT professionals and business people

62

A computer isAn adding machine calculator

011+1=101+1+1=111+1+1+1=100

Called a ldquobitrdquo

8 bits make a byte

2 bytes make an ASCII character

A= ldquo41rdquo hex

0 1

63

Coding taxonomies

1 Computers only understand binary

2 The code is a unique binary pattern that corresponds to the structured language taxonomy

3 The only way the computer will appear to be intelligent

4 Results in ldquointelligent datardquo

5 Standard conventions1 Indents and trailing periods

2 Capitalization

3 Other standards and conventions

64

Taxonomy examples

1 Some practical examples of how code schemes should look

2 Various small validation lists ndash some custom some standard

3 Various custom product attributes

4 Product classification ndash custom field

5 Machine vehicle operating costs and spares

6 Consolidation Charts of Accounts medium and large organizations

65

Example of custom data entry screenWith custom taxonomies

Custom code maintenance development for client specific taxonomy

Matching codes in unrelated module provide logical integration

Getting the software to do what it supposedly cannot do

Example of exceptionally BAD practice

500528 Waste Material Consumed500530 Loss from valuation of external materials500540 Loss from valuation of own materials500550 Losses - inventory variance -consignment

sale500560 Safety Clothing500565 Safety Equipment500570 Sand amp Stone500575 Scraper Rope500580 Scrapers500585 Services500590 Signs500595 Skips amp Cages500600 Finished Goods Inventory Offset500605 Smelting amp Refining500610 Production Order Settlement - Variance500615 Steel Other500620 Steel Sections500625 Steel Sheets amp Plates

Huge impact on integration reporting etc

Current Issues with the hellip Master

bull Unstructured

bull Lack of robust disciplined code management

bull Different blocks of codes for different divisions

bull Same item in more than one place

bull Different categories should be in distinctly separate logical blocks

Current Issues with the hellip Master

bull Equivalent descriptions different codes

bull Warehouse codes embedded in item codes

bull As many as twenty occurrences of the same physical

bull Makes operation and reporting inaccurate and difficult

NQR500 TRUCKISUZUNQR500OR HHOSES EXT OUTSIDE REPAIRS HYD HOSES EXTOR HHOSES INT OUTSIDE REPAIRS HYD HOSES INTOR WINDOWS EXT OUTSIDE REPAIRS - WINDOWS EXTOR WINDOWS INT OUTSIDE REPAIRS - WINDOWS INTOREP HYD HOSES OUTSIDE REPAIRS - HYD HOSESOREP WINDOWS OUTSIDE REPAIRS - WINDOWSOIL MAROPA 320 MAROPA 320 OILOIL01 AUTO TRANS FLUID (ATF)DBOIL01-R0303 AUTO TRANS FLUID (ATF)DBOIL01-R0304 AUTO TRANS FLUID (ATF)DBOIL01-R0305 AUTO TRANS FLUID (ATF)DBOIL01-R0306 AUTO TRANS FLUID (ATF)DBOIL01-R0307 AUTO TRANS FLUID (ATF)DB

ITEM CODE DESCRIPTION ITEM CODE DESCRIPTION100004200002 TYRE LOCK RING SFETY 25 175R25 XGC E3 TYRE MICHELIN 175R25 XGC E3100004203007 TYRE MC1800R25XHAD 2 19575R16C TYRE MICHELIN 19575R16C100004203008 TYRE MC175R25XMD2 2 225R25 YO TYRE TYRE 100004203018 TYRE BS265R25VLTSE4 235X25 FS TYRE 100004203019 TYRE BS205R25VLTSE4 255R25 FS TYRE 100004203020 TYRE BS1200R24M840 265R25 FS TYRE 100004203026 TYRE FS195R14 CV2000 265R25 GY TYRE 100004203030 TYRE NOK205R25 L3 LODER GRIP BS265R25VLTSE4 TYRE BRIDGESTONE BS265R25VLTS100004203032 TYRE TOY265-25G25L520PR MC205R25XADN1 TYRE MICHELIN MC205R25XADN1100004203036 TYRE TOY205R25E3 MC235R25XADN1 TYRE MICHELIN MC235R25XADN1100004203055 TYRE MC1200R24XZY MC235R25XMD22 TYRE MICHELIN MC235R25XMD22100004203062 TYRE BS265-25L5 MC265R25XADN1 TYRE MICHELIN MC265R25XADN1100004203063 TYRE DUN265-25L5 MC265R25XMD22 TYRE MICHELIN MC265R25XMD22100004203065 TYRE MC1800R25XKD S1800R25 TYRE 100004203067 TYRE GENERAL 265-25L5 40PLY S225R25 YO TY TYRE 100004203074 TYRE BS295R25VLTSZ S235X25 FS TYRE 100004203077 TYRE PRIMEX 235-25L5 SLICK S255R25 FS TYRE 103194203001 TYRE BF GOOD RICH 40070R20 S265R25 BS TYRE BRIDGESTONE 265R25 VLT801070704049 TYRE O-RING 325T S265R25 FS TYRE 801070704051 TYRE VALVE S265R25 GY TYRE 801070704052 TYRE VALVE CORE SRI0008 TYRE MICHELIN 295R25 XADN801070704053 TYRE HANLING FEE SERVICE FEE TYRE SERVICE FEE1200R24 XZY E2 TYRE MICHELIN 1200R24 XZY E2 SPUD TYRE SPUD

Current Issues with the hellip Master Multiple occurrences of the same

physical entity with different codes

Very different codes for broadly identical physical entities ndash tyres ndash locate in entirely different locations in the table

Precision ordered dataVersus hellip

73

Value versus precisionA critical consideration

Practical fundamental strategic taxonomy precision

Busi

ness

valu

e d

eliv

ere

d

100

100

The goal

Just about every implementation I have ever seen

Financial cubeEssence of integrationWell over 1000 hours RampD

Location

Fun

ctio

n

Accounts

Accounts -- fi

nancial

Assets

Prod

ucts

Peop

le

Pro

ject

s

etc

Cubic business modelA logical taxonomic construct

Every organization has a location logical dimension ndash where we do what we do

and a functional logical dimension ndash what we do

These can be plotted on a matrix of function versus location

This is fundamental to the design of a chart of accounts and all other logical components that define the business

There are multiple further dimensions including income expenditure personnel machines products etc

Each of these should be described by a fundamental precision strategic taxonomy

This model in the general ledger provides a critical elment of integration

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

1 Broad concept been known to me for over twenty years

2 I have done some elements semi-manually

3 For years I thought everyone could understand this and do it

4 Never seen anything like it

5 Extremely powerful tool

The true value

1 Exceptionally high quality financial data

2 Extremely easy to access and analyze

3 Facilitate greatly improved high value executive level strategic decision making ndash the decisions to thrive

4 Properly used WILL lead to greatly improved competitiveness and profitability

5 This will enhance profitable growth

6 Every organization needs this

7 The current ERP market is estimated at US$56 billion

8 We can easily capture at least 1 of this over the next ten years ndash this is THE way of the future

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

1 Taxonomy approach immediately engages with executives to specify high level configuration focused on the essence of the business ndash focus on better decision making NOT process ndash strategic executive level facilitation ndash excellent executive engagement and custody

2 Fundamental focus on better strategic (thrive) decisions at executive and operational level ndash put the essence (strategy) of the business in the face of staff at all levels constantly

3 Design geared to answering the questions you have not yet thought to ask ndash no need for lengthy business requirements workshops

4 Orders of magnitude improvement in system strategic support value delivery ndash basis for enabling executives and managers to make much better decisions IF they do the work to interpret and act on the information

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

5 Move away from expensive resources constantly maintaining simple reports to developing sophisticated models that support high value understanding analysis and decision making

6 Major improvements in quality of master data and ease of master data maintenance

7 Systems easier and more efficient to use at a transaction level frequently results in productivity gains and head count reductions reduction in audit fees etc

8 Do things the software vendor does not think are possible and that may create substantial strategic value opportunities

9 Establish a culture of data precision in fact a whole culture relating to the way you run your systems

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

1 Strategic (thrive) decision support ndash psychology of decision making ndash strategic elements at top of list comply with cognitive span equals seven plus or minus two items at any level of hierarchy

2 Every validation list custom validation lists fully describe entities the way the business and executives think about them

3 Fundamental first principles strategic design with finely granular highly structured hierarchically presented content

4 Ease of reading and navigation ndash trailing periods indents capitalization precision language ndash semantic structure ndash JARampA originated standards and conventions

5 Ease of reporting ndash range coding ndash ease of report maintenance ndash context for precision configuration ndash ease and quality of master data maintenance

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

6 Creative strategic use of unrelated modules to work together and limited scope creative strategic custom development ndash the impossible achieved affordably

7 Cubic business model ndash a powerful logical ldquoactivity basedrdquo management model in the General Ledger ndash powerful strategic decision support benefits with major positive governance impacts and reduced audit fees ndash JARampA have custom developed software to assist with this

8 Lower long term system operating costs coupled with ORDERS OF MAGNITUDE IMPROVEMENT in effectiveness efficiency and decision support ndash better thrive (profitable growth decisions) ndash where the REAL value lies ndash answer the questions we have not yet thought of

85

e

Summing up ndash the JARampA Approach to Creating Competitive Advantage

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Requires a significant investment

5 An ART and a science

6 Vital to unlocking the true value of any Business Information System Investment

7 An opportunity for dramatic gearing of any investment

Better DECISIONS

87

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

7 Ten things to enhance your current systems

88

What can be done

1 Buy a new ERP ndash expensive high risk

2 Re-implement your current ERP ndash not quite as expensive

3 Comprehensive Data Warehouse with Precision Taxonomies ndash not nearly as expensive or high risk but still costly

4 Anything else -- SMALL changes

What is an ERPREALLY

A huge precision data processing factory that SHOULD be fed precision data in order to produce precision

results (the factory CAN be OLD)

What is an ERPRefurbish

vs Deleting a building

>
>

1 Software settings

2 Cubic Business Modeltrade in the General Ledger

3 Asset classification

4 Product Material Item classification catalogue

5 Classification of Personnel

6 Other specific classifications

7 Unique attributes on Products and other classification master data

8 General record level attribute settings

9 Other configuration settings

Components of Precision Configuration

93

How is value created

Value is created by business actions that deliver on the essence of why the organization exists and how it thrives

Value manifests through increased profitability growth acquisitions job satisfaction fulfilment of the strategic vision

The consequence of intuitive intelligent informed leadership business decisions ndash thrive decisions

Such decisions are facilitated accelerated and enhanced through access to more intelligent meaningful and relevant information

Answers to the questions I have not yet thought to ask

Such ldquointelligent informationrdquo is assembled as a consequence of high level strategic and executive level input into the design of the data CONTENT ndash taxonomies designed to catalogue every conceivably relevant classification ahead of time

High value intelligent c

ontent desig

n

94

Some SMALL things YOU can doTo make your ERP work better for you TOMORROW

1 Repopulate key standard attribute tables

2 Create new custom attribute tables

95

Repopulate key standard attribute tables

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

Drastically im

prove the content o

f some

key tables s

uch as Credit N

ote Reasons

Product Ite

m Class etc

96

Develop lists

1 One to ten people in a room with a projector

2 Brainstorm all possible content for the list ndash capture on screen

3 Each summarize to between five and ten headings

4 Type all the lists in

5 Combine them into between five and ten groups

6 Give each group a heading

7 Lift out sub-categories

8 Code ndash remember indents trailing periods capitalization

9 Check impacts

10Implement

97

Develop lists 2

1 Quality of list is dependent on quality of input

2 Want lists to be complete comprehensive and well designed

3 Design compromises will be with you for ever

4 Document

5 Train

6 Utilize

98

Develop lists 3

1 Develop Hierarchy

a) Hierarchy of descriptions ndash indent each level by one character position

b) HEADINGS IN CAPITAL LETTERS

c) Posting level items in Proper Case

d) Abbreviate as necessary

2 Code

a) Mirror indents with trailing periods

b) Gap code

c) Mnemonic Alpha preferred else Alpha Numeric else Numeric

d) 1 to 4 character segments separated by ldquo-rdquo

99

Create new custom attribute tables

Add user defined attri

bute fields anywhere

where they m

ake sense ndash P

roducts

Debtors (Custo

mers) e

tc

100

Develop attributes

1 One to ten people in a room with a projector

2 Brainstorm all possible attributes for management information

3 If in doubt add

4 Structure and Code as before

5 Capture sheets

6 Train staff to classify and add

7 Reports

8 Identify clever functionality that can work with attributes add where cost effective

9 Harvest information

101

Unlocking the full potential

1 Progressively improve classifications and add attributes

2 Progressively develop reports analysis and custom functionality

3 Advance to more complex and inter-related lists

a) Product Item Material Class Group is the largest list that you might apply this approach to

b) Major Master Lists like Chart of Accounts and Product Catalogue Master might be done in increments ONCE you have experience with this approach

c) Other Master Lists like Debtors and Creditors Masters could be restructured in time

4 Eventually you might find you have effectively re-implemented

102

10 things to look out for

1 Ambiguous names incorrect postings ndash ANSWER ndash change the name so that it is unambiguous ndash eg Factory -- Operating Cost and Factory ndash Asset

2 Jumbled accounts and other lists ndash ANSWER ndashnew sub-structure

3 Large number of dissimilar transactions in one account having to unscramble in Excel ndash ANSWER ndash create a block of well thought out accounts to replace the single account

4 Overlapping or duplicate entries ndash eg same Tyres in different places ndash ANSWER ndash close duplicates only one set of entries ndash may close both and open a new set of well-structured entries

5 Answers to ldquocommon senserdquo questions take ages to obtain ndash lots of analysis in Excel or custom software that keeps changing ndash check if all the common sense attributes are on the master record and add as necessary ndash as many as possible ndash once you start adding do the lot

103

10 things to look out for

6 Evaluate all manual spreadsheet and custom applications and determine where these are a response to inexact or sloppy configuration and progressively adjust or eliminate

7 Develop a comprehensive awareness of the need for accurate data train personnel in terms of neatness accuracy spelling capitalization accuracy of allocation etc

8 Develop soft-issue metrics ndash customer satisfaction employee satisfaction etc

9 Harmonize critical elements of information classification ndash Accounts Assets People Products ndash across all modules and all systems ndash develop an integrated environment especially between the ERP and the Operational Systems

10Balance the decision support load between modules ndash move the detail out of the General Ledger ndash 5 to 10 Asset Categories People Categories Inventory Categories etc

104

Summing up

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Some items require a very small investment ndash an ART and a science

5 A significant opportunity to get more out of your current systems

Better DECISIONS

105

What is your single most important insight from this presentation

What is the single most practical action that you can take tomorrow to apply strategic (right thing essence thinking more effectively

JamesJamesARobertsoncom

Please write down

your thoughts

NOW

If you do not act within 48 hours you probably never will (Bill Gates)

Act TODAY

106

Assisting clients to thrive through the effective application of IT and ERP

QuestionsWe will email you my book and hand-outs of slides

Dr James Robertson PrEng ndash The ERP Doctor -- Mobile +44 (0) 77 6862 2875 +27 (0)83 251 6644wwwJames-A-Robertson-and-Associatescom

JamesJamesARobertsoncom

LinkedIn httpukLinkedIncominDrJamesARobertsonERPDoctor

JARampA are available to assist in applying these principles

  • Slide 1
  • Slide 2
  • Slide 3
  • A word of caution
  • Slide 5
  • This is NOT in a Text Book
  • Pulse measurement
  • Motivating quotes
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • The fundamental requirements for an ERP
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • A classic practical example NO Executive involvement
  • Top down (CEO led) versus bottom up design
  • Slide 25
  • Three alternative ERP value scenarios Unlocking the TRUE potent
  • Slide 27
  • What is strategy An executive responsibility
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
  • Slide 47
  • Slide 48
  • Slide 49
  • What is an ERP IBIS A filing cabinet
  • IBIS ndash what every company REALLY has
  • Slide 52
  • Case Study Strategic Engineered Precision Configuration WITH C
  • Slide 54
  • Slide 55
  • Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)
  • Define Strategic Engineered Precision Configuration
  • Slide 58
  • Slide 59
  • Slide 60
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Slide 66
  • Slide 67
  • Slide 68
  • Current Issues with the hellip Master
  • Current Issues with the hellip Master (2)
  • Current Issues with the hellip Master (3)
  • Slide 72
  • Slide 73
  • Slide 74
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Slide 83
  • Slide 84
  • Slide 85
  • Slide 86
  • Slide 87
  • Slide 88
  • Slide 89
  • Slide 90
  • Slide 91
  • Slide 92
  • Slide 93
  • Slide 94
  • Slide 95
  • Slide 96
  • Slide 97
  • Slide 98
  • Slide 99
  • Slide 100
  • Slide 101
  • Slide 102
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
Page 40: IBIS – The Strategic View of Business Information -- by Dr James A Robertson PrEng

Drill downA function of the content

41

Personnel Strategically Aligned Key Performance Indicators (KPIrsquos)

Tell me how you want me to behave and I will tell you HOW to measure me

Tell me how you are going to measure me and I will tell you how I am going to behave

Turn it around

Some key considerations with regard to decision making

43

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

Pulse Measurement

1 Concise diagnostic intervention ndash 1 to 10 days

2 Starts with executive interviews ndash understand the Essence of the Business and how it Thrives and Critical Concerns

3 Drill down to systems

4 +- 7 bullet point findings weighted

5 +- 7 recommended actions weighted

6 Findings frequently so obvious and so practical client can continue unaided

7 Strategic advisory and or project leadership to implement recommendations

Analysis of consolidated findings

httpswwwdropboxcomshvfkrz5p5yliwwaryV7SrD6kSh

46

30

1916

14

126 3

1 Mythology hype amp tradition -- 30

2 Lack of executive custody inap-propriate governance and policies -- 19

3 Lack of strategic architecture alignment etc -- 16

4 Lack of data engineering and poor configuration -- 14

5 Soft issues and change impacts -- 12

6 Lack of an engineering approach lack of precision etc -- 6

7 Technology issues -- 3

Factors causing ERP failure

47

22

20

19

17

14

6 2

1Executive custody strategic solution architect accountability -- 22

2 Effective change facilitation -- 20

3 Strategic architecture alignment etc -- 19

4 Data engineering and configuration -- 17

5 Engineering approach design against failure precision etc -- 14

6 Business integration training processes CBT --6

7 Technology -- 2

Factors for ERP reimplementation success

The value of technology is determined by the person using the technology

49

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

bull ldquoEnterprise Resource Planningrdquo = ERP Systemsbull or bull Integrated Business Information Systemsrdquo = IBIS

bull = ALL the information ldquorepositoriesrdquobull = databasesbull = tablesbull = listsbull = filing drawers folders

bull real world items that require description and managementbull

bull + the numerical computations workflow and other activities that are executed with the numbers (and text) stored in these repositories

bull ALL of which can be done by human beings -- including making a messbull

What is an ERP IBISA filing cabinet

51

IBIS ndash what every company REALLY has

Etc etc etc

Custom-ization

In-house custom development

Industry specific package

Brandname ERP = FRED

Spreadsheets

Data warehouse and BI

52

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

53

bull Stalled ERP implementation

bull CEO bought into ldquoERP as a strategic resourcerdquo based on my approach

bull Highly structured strategic Product Class taxonomy

bull Clever software to add products and maintain high quality master data

bull Projects module

bull Brand Management expense taxonomy

bull Clever software to create a project for every brand line with these expense heads

bull Direct integration with General Ledger

bull Comprehensive Brand Project Management and reporting to Principals in Europe

bull New account increased turnover significantly because could do something competitors could NOT do

Dramatic improvements in competitiveness growth and profitability are the ONLY valid arbiters of the success of an ERP implementation or a strategic plan

Case Study Strategic Engineered Precision Configuration WITH Clever Customization to support the ESSENCE

Data engineering

Data engineering principlesCase study

1 ERP Dramatic increase in management information

2 Reduction in head count

3 Dramatic reduction in audit time and cost

4 Unqualified balance sheet first time in 15 years

5 Presented with the client at a public conference

1 Strategic ndash Essence of the Business and how it thrives

2 Engineered ndash rigorous systematic comprehensively tried and tested methods standard conventions expert practitioners etc

3 Precision ndash exact carefully design meticulously fashioned

4 Taxonomies ndash hierarchical information classifications ordering and organizing business information

5 Coupled to precision code schemes which adhere to a number of very specific coding rules and conventions

6 A total solution

Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)

57

Define Strategic Engineered Precision Configuration

bull Configuring the ERP so that it PRECISELY models the real worldbull The goal is that any executive manager supervisor or operator

can look at the configuration and say ldquoYES this IS my businessrdquobull Founded on master data taxonomies ndash structured semantic

contentbull Coupled to custom business specific attributesbull Supplemented by highly structured record level configurationbull Supporting small pieces of clever custom development that add

huge value and create huge strategic and operational opportunities

An ERP is a huge precision data processing factory

Feed it precision data

58

Conventional taxonomy example

ANIMALSELEPHANTSRHINOCEROSDOGSCATS

LIONSLEOPARDSDOMESTIC CATS

Persian CatsDomestic Short Hair Catsetc

59

Taxonomy defined

1 Logical word (semantic structure)

2 Precision vocabulary of preferred terms

3 Conveys understanding between humans with relevant knowledge and experience

4 Once linked to a precision code scheme the most important communication mechanism between computers and people

5 An art and a science

6 Once it is right it is OBVIOUS

Taxonomy example

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

61

Taxonomy relevance

1 Essential to effective operational and strategic use of business software

2 Nearly ALL validation lists (drop down lists) chart of accounts etc

3 Large body of expertise ndash Botany Zoology military filing Library Science Information Management etc

4 Unknown to many (most) IT professionals and business people

62

A computer isAn adding machine calculator

011+1=101+1+1=111+1+1+1=100

Called a ldquobitrdquo

8 bits make a byte

2 bytes make an ASCII character

A= ldquo41rdquo hex

0 1

63

Coding taxonomies

1 Computers only understand binary

2 The code is a unique binary pattern that corresponds to the structured language taxonomy

3 The only way the computer will appear to be intelligent

4 Results in ldquointelligent datardquo

5 Standard conventions1 Indents and trailing periods

2 Capitalization

3 Other standards and conventions

64

Taxonomy examples

1 Some practical examples of how code schemes should look

2 Various small validation lists ndash some custom some standard

3 Various custom product attributes

4 Product classification ndash custom field

5 Machine vehicle operating costs and spares

6 Consolidation Charts of Accounts medium and large organizations

65

Example of custom data entry screenWith custom taxonomies

Custom code maintenance development for client specific taxonomy

Matching codes in unrelated module provide logical integration

Getting the software to do what it supposedly cannot do

Example of exceptionally BAD practice

500528 Waste Material Consumed500530 Loss from valuation of external materials500540 Loss from valuation of own materials500550 Losses - inventory variance -consignment

sale500560 Safety Clothing500565 Safety Equipment500570 Sand amp Stone500575 Scraper Rope500580 Scrapers500585 Services500590 Signs500595 Skips amp Cages500600 Finished Goods Inventory Offset500605 Smelting amp Refining500610 Production Order Settlement - Variance500615 Steel Other500620 Steel Sections500625 Steel Sheets amp Plates

Huge impact on integration reporting etc

Current Issues with the hellip Master

bull Unstructured

bull Lack of robust disciplined code management

bull Different blocks of codes for different divisions

bull Same item in more than one place

bull Different categories should be in distinctly separate logical blocks

Current Issues with the hellip Master

bull Equivalent descriptions different codes

bull Warehouse codes embedded in item codes

bull As many as twenty occurrences of the same physical

bull Makes operation and reporting inaccurate and difficult

NQR500 TRUCKISUZUNQR500OR HHOSES EXT OUTSIDE REPAIRS HYD HOSES EXTOR HHOSES INT OUTSIDE REPAIRS HYD HOSES INTOR WINDOWS EXT OUTSIDE REPAIRS - WINDOWS EXTOR WINDOWS INT OUTSIDE REPAIRS - WINDOWS INTOREP HYD HOSES OUTSIDE REPAIRS - HYD HOSESOREP WINDOWS OUTSIDE REPAIRS - WINDOWSOIL MAROPA 320 MAROPA 320 OILOIL01 AUTO TRANS FLUID (ATF)DBOIL01-R0303 AUTO TRANS FLUID (ATF)DBOIL01-R0304 AUTO TRANS FLUID (ATF)DBOIL01-R0305 AUTO TRANS FLUID (ATF)DBOIL01-R0306 AUTO TRANS FLUID (ATF)DBOIL01-R0307 AUTO TRANS FLUID (ATF)DB

ITEM CODE DESCRIPTION ITEM CODE DESCRIPTION100004200002 TYRE LOCK RING SFETY 25 175R25 XGC E3 TYRE MICHELIN 175R25 XGC E3100004203007 TYRE MC1800R25XHAD 2 19575R16C TYRE MICHELIN 19575R16C100004203008 TYRE MC175R25XMD2 2 225R25 YO TYRE TYRE 100004203018 TYRE BS265R25VLTSE4 235X25 FS TYRE 100004203019 TYRE BS205R25VLTSE4 255R25 FS TYRE 100004203020 TYRE BS1200R24M840 265R25 FS TYRE 100004203026 TYRE FS195R14 CV2000 265R25 GY TYRE 100004203030 TYRE NOK205R25 L3 LODER GRIP BS265R25VLTSE4 TYRE BRIDGESTONE BS265R25VLTS100004203032 TYRE TOY265-25G25L520PR MC205R25XADN1 TYRE MICHELIN MC205R25XADN1100004203036 TYRE TOY205R25E3 MC235R25XADN1 TYRE MICHELIN MC235R25XADN1100004203055 TYRE MC1200R24XZY MC235R25XMD22 TYRE MICHELIN MC235R25XMD22100004203062 TYRE BS265-25L5 MC265R25XADN1 TYRE MICHELIN MC265R25XADN1100004203063 TYRE DUN265-25L5 MC265R25XMD22 TYRE MICHELIN MC265R25XMD22100004203065 TYRE MC1800R25XKD S1800R25 TYRE 100004203067 TYRE GENERAL 265-25L5 40PLY S225R25 YO TY TYRE 100004203074 TYRE BS295R25VLTSZ S235X25 FS TYRE 100004203077 TYRE PRIMEX 235-25L5 SLICK S255R25 FS TYRE 103194203001 TYRE BF GOOD RICH 40070R20 S265R25 BS TYRE BRIDGESTONE 265R25 VLT801070704049 TYRE O-RING 325T S265R25 FS TYRE 801070704051 TYRE VALVE S265R25 GY TYRE 801070704052 TYRE VALVE CORE SRI0008 TYRE MICHELIN 295R25 XADN801070704053 TYRE HANLING FEE SERVICE FEE TYRE SERVICE FEE1200R24 XZY E2 TYRE MICHELIN 1200R24 XZY E2 SPUD TYRE SPUD

Current Issues with the hellip Master Multiple occurrences of the same

physical entity with different codes

Very different codes for broadly identical physical entities ndash tyres ndash locate in entirely different locations in the table

Precision ordered dataVersus hellip

73

Value versus precisionA critical consideration

Practical fundamental strategic taxonomy precision

Busi

ness

valu

e d

eliv

ere

d

100

100

The goal

Just about every implementation I have ever seen

Financial cubeEssence of integrationWell over 1000 hours RampD

Location

Fun

ctio

n

Accounts

Accounts -- fi

nancial

Assets

Prod

ucts

Peop

le

Pro

ject

s

etc

Cubic business modelA logical taxonomic construct

Every organization has a location logical dimension ndash where we do what we do

and a functional logical dimension ndash what we do

These can be plotted on a matrix of function versus location

This is fundamental to the design of a chart of accounts and all other logical components that define the business

There are multiple further dimensions including income expenditure personnel machines products etc

Each of these should be described by a fundamental precision strategic taxonomy

This model in the general ledger provides a critical elment of integration

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

1 Broad concept been known to me for over twenty years

2 I have done some elements semi-manually

3 For years I thought everyone could understand this and do it

4 Never seen anything like it

5 Extremely powerful tool

The true value

1 Exceptionally high quality financial data

2 Extremely easy to access and analyze

3 Facilitate greatly improved high value executive level strategic decision making ndash the decisions to thrive

4 Properly used WILL lead to greatly improved competitiveness and profitability

5 This will enhance profitable growth

6 Every organization needs this

7 The current ERP market is estimated at US$56 billion

8 We can easily capture at least 1 of this over the next ten years ndash this is THE way of the future

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

1 Taxonomy approach immediately engages with executives to specify high level configuration focused on the essence of the business ndash focus on better decision making NOT process ndash strategic executive level facilitation ndash excellent executive engagement and custody

2 Fundamental focus on better strategic (thrive) decisions at executive and operational level ndash put the essence (strategy) of the business in the face of staff at all levels constantly

3 Design geared to answering the questions you have not yet thought to ask ndash no need for lengthy business requirements workshops

4 Orders of magnitude improvement in system strategic support value delivery ndash basis for enabling executives and managers to make much better decisions IF they do the work to interpret and act on the information

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

5 Move away from expensive resources constantly maintaining simple reports to developing sophisticated models that support high value understanding analysis and decision making

6 Major improvements in quality of master data and ease of master data maintenance

7 Systems easier and more efficient to use at a transaction level frequently results in productivity gains and head count reductions reduction in audit fees etc

8 Do things the software vendor does not think are possible and that may create substantial strategic value opportunities

9 Establish a culture of data precision in fact a whole culture relating to the way you run your systems

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

1 Strategic (thrive) decision support ndash psychology of decision making ndash strategic elements at top of list comply with cognitive span equals seven plus or minus two items at any level of hierarchy

2 Every validation list custom validation lists fully describe entities the way the business and executives think about them

3 Fundamental first principles strategic design with finely granular highly structured hierarchically presented content

4 Ease of reading and navigation ndash trailing periods indents capitalization precision language ndash semantic structure ndash JARampA originated standards and conventions

5 Ease of reporting ndash range coding ndash ease of report maintenance ndash context for precision configuration ndash ease and quality of master data maintenance

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

6 Creative strategic use of unrelated modules to work together and limited scope creative strategic custom development ndash the impossible achieved affordably

7 Cubic business model ndash a powerful logical ldquoactivity basedrdquo management model in the General Ledger ndash powerful strategic decision support benefits with major positive governance impacts and reduced audit fees ndash JARampA have custom developed software to assist with this

8 Lower long term system operating costs coupled with ORDERS OF MAGNITUDE IMPROVEMENT in effectiveness efficiency and decision support ndash better thrive (profitable growth decisions) ndash where the REAL value lies ndash answer the questions we have not yet thought of

85

e

Summing up ndash the JARampA Approach to Creating Competitive Advantage

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Requires a significant investment

5 An ART and a science

6 Vital to unlocking the true value of any Business Information System Investment

7 An opportunity for dramatic gearing of any investment

Better DECISIONS

87

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

7 Ten things to enhance your current systems

88

What can be done

1 Buy a new ERP ndash expensive high risk

2 Re-implement your current ERP ndash not quite as expensive

3 Comprehensive Data Warehouse with Precision Taxonomies ndash not nearly as expensive or high risk but still costly

4 Anything else -- SMALL changes

What is an ERPREALLY

A huge precision data processing factory that SHOULD be fed precision data in order to produce precision

results (the factory CAN be OLD)

What is an ERPRefurbish

vs Deleting a building

>
>

1 Software settings

2 Cubic Business Modeltrade in the General Ledger

3 Asset classification

4 Product Material Item classification catalogue

5 Classification of Personnel

6 Other specific classifications

7 Unique attributes on Products and other classification master data

8 General record level attribute settings

9 Other configuration settings

Components of Precision Configuration

93

How is value created

Value is created by business actions that deliver on the essence of why the organization exists and how it thrives

Value manifests through increased profitability growth acquisitions job satisfaction fulfilment of the strategic vision

The consequence of intuitive intelligent informed leadership business decisions ndash thrive decisions

Such decisions are facilitated accelerated and enhanced through access to more intelligent meaningful and relevant information

Answers to the questions I have not yet thought to ask

Such ldquointelligent informationrdquo is assembled as a consequence of high level strategic and executive level input into the design of the data CONTENT ndash taxonomies designed to catalogue every conceivably relevant classification ahead of time

High value intelligent c

ontent desig

n

94

Some SMALL things YOU can doTo make your ERP work better for you TOMORROW

1 Repopulate key standard attribute tables

2 Create new custom attribute tables

95

Repopulate key standard attribute tables

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

Drastically im

prove the content o

f some

key tables s

uch as Credit N

ote Reasons

Product Ite

m Class etc

96

Develop lists

1 One to ten people in a room with a projector

2 Brainstorm all possible content for the list ndash capture on screen

3 Each summarize to between five and ten headings

4 Type all the lists in

5 Combine them into between five and ten groups

6 Give each group a heading

7 Lift out sub-categories

8 Code ndash remember indents trailing periods capitalization

9 Check impacts

10Implement

97

Develop lists 2

1 Quality of list is dependent on quality of input

2 Want lists to be complete comprehensive and well designed

3 Design compromises will be with you for ever

4 Document

5 Train

6 Utilize

98

Develop lists 3

1 Develop Hierarchy

a) Hierarchy of descriptions ndash indent each level by one character position

b) HEADINGS IN CAPITAL LETTERS

c) Posting level items in Proper Case

d) Abbreviate as necessary

2 Code

a) Mirror indents with trailing periods

b) Gap code

c) Mnemonic Alpha preferred else Alpha Numeric else Numeric

d) 1 to 4 character segments separated by ldquo-rdquo

99

Create new custom attribute tables

Add user defined attri

bute fields anywhere

where they m

ake sense ndash P

roducts

Debtors (Custo

mers) e

tc

100

Develop attributes

1 One to ten people in a room with a projector

2 Brainstorm all possible attributes for management information

3 If in doubt add

4 Structure and Code as before

5 Capture sheets

6 Train staff to classify and add

7 Reports

8 Identify clever functionality that can work with attributes add where cost effective

9 Harvest information

101

Unlocking the full potential

1 Progressively improve classifications and add attributes

2 Progressively develop reports analysis and custom functionality

3 Advance to more complex and inter-related lists

a) Product Item Material Class Group is the largest list that you might apply this approach to

b) Major Master Lists like Chart of Accounts and Product Catalogue Master might be done in increments ONCE you have experience with this approach

c) Other Master Lists like Debtors and Creditors Masters could be restructured in time

4 Eventually you might find you have effectively re-implemented

102

10 things to look out for

1 Ambiguous names incorrect postings ndash ANSWER ndash change the name so that it is unambiguous ndash eg Factory -- Operating Cost and Factory ndash Asset

2 Jumbled accounts and other lists ndash ANSWER ndashnew sub-structure

3 Large number of dissimilar transactions in one account having to unscramble in Excel ndash ANSWER ndash create a block of well thought out accounts to replace the single account

4 Overlapping or duplicate entries ndash eg same Tyres in different places ndash ANSWER ndash close duplicates only one set of entries ndash may close both and open a new set of well-structured entries

5 Answers to ldquocommon senserdquo questions take ages to obtain ndash lots of analysis in Excel or custom software that keeps changing ndash check if all the common sense attributes are on the master record and add as necessary ndash as many as possible ndash once you start adding do the lot

103

10 things to look out for

6 Evaluate all manual spreadsheet and custom applications and determine where these are a response to inexact or sloppy configuration and progressively adjust or eliminate

7 Develop a comprehensive awareness of the need for accurate data train personnel in terms of neatness accuracy spelling capitalization accuracy of allocation etc

8 Develop soft-issue metrics ndash customer satisfaction employee satisfaction etc

9 Harmonize critical elements of information classification ndash Accounts Assets People Products ndash across all modules and all systems ndash develop an integrated environment especially between the ERP and the Operational Systems

10Balance the decision support load between modules ndash move the detail out of the General Ledger ndash 5 to 10 Asset Categories People Categories Inventory Categories etc

104

Summing up

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Some items require a very small investment ndash an ART and a science

5 A significant opportunity to get more out of your current systems

Better DECISIONS

105

What is your single most important insight from this presentation

What is the single most practical action that you can take tomorrow to apply strategic (right thing essence thinking more effectively

JamesJamesARobertsoncom

Please write down

your thoughts

NOW

If you do not act within 48 hours you probably never will (Bill Gates)

Act TODAY

106

Assisting clients to thrive through the effective application of IT and ERP

QuestionsWe will email you my book and hand-outs of slides

Dr James Robertson PrEng ndash The ERP Doctor -- Mobile +44 (0) 77 6862 2875 +27 (0)83 251 6644wwwJames-A-Robertson-and-Associatescom

JamesJamesARobertsoncom

LinkedIn httpukLinkedIncominDrJamesARobertsonERPDoctor

JARampA are available to assist in applying these principles

  • Slide 1
  • Slide 2
  • Slide 3
  • A word of caution
  • Slide 5
  • This is NOT in a Text Book
  • Pulse measurement
  • Motivating quotes
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • The fundamental requirements for an ERP
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • A classic practical example NO Executive involvement
  • Top down (CEO led) versus bottom up design
  • Slide 25
  • Three alternative ERP value scenarios Unlocking the TRUE potent
  • Slide 27
  • What is strategy An executive responsibility
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
  • Slide 47
  • Slide 48
  • Slide 49
  • What is an ERP IBIS A filing cabinet
  • IBIS ndash what every company REALLY has
  • Slide 52
  • Case Study Strategic Engineered Precision Configuration WITH C
  • Slide 54
  • Slide 55
  • Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)
  • Define Strategic Engineered Precision Configuration
  • Slide 58
  • Slide 59
  • Slide 60
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Slide 66
  • Slide 67
  • Slide 68
  • Current Issues with the hellip Master
  • Current Issues with the hellip Master (2)
  • Current Issues with the hellip Master (3)
  • Slide 72
  • Slide 73
  • Slide 74
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Slide 83
  • Slide 84
  • Slide 85
  • Slide 86
  • Slide 87
  • Slide 88
  • Slide 89
  • Slide 90
  • Slide 91
  • Slide 92
  • Slide 93
  • Slide 94
  • Slide 95
  • Slide 96
  • Slide 97
  • Slide 98
  • Slide 99
  • Slide 100
  • Slide 101
  • Slide 102
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
Page 41: IBIS – The Strategic View of Business Information -- by Dr James A Robertson PrEng

41

Personnel Strategically Aligned Key Performance Indicators (KPIrsquos)

Tell me how you want me to behave and I will tell you HOW to measure me

Tell me how you are going to measure me and I will tell you how I am going to behave

Turn it around

Some key considerations with regard to decision making

43

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

Pulse Measurement

1 Concise diagnostic intervention ndash 1 to 10 days

2 Starts with executive interviews ndash understand the Essence of the Business and how it Thrives and Critical Concerns

3 Drill down to systems

4 +- 7 bullet point findings weighted

5 +- 7 recommended actions weighted

6 Findings frequently so obvious and so practical client can continue unaided

7 Strategic advisory and or project leadership to implement recommendations

Analysis of consolidated findings

httpswwwdropboxcomshvfkrz5p5yliwwaryV7SrD6kSh

46

30

1916

14

126 3

1 Mythology hype amp tradition -- 30

2 Lack of executive custody inap-propriate governance and policies -- 19

3 Lack of strategic architecture alignment etc -- 16

4 Lack of data engineering and poor configuration -- 14

5 Soft issues and change impacts -- 12

6 Lack of an engineering approach lack of precision etc -- 6

7 Technology issues -- 3

Factors causing ERP failure

47

22

20

19

17

14

6 2

1Executive custody strategic solution architect accountability -- 22

2 Effective change facilitation -- 20

3 Strategic architecture alignment etc -- 19

4 Data engineering and configuration -- 17

5 Engineering approach design against failure precision etc -- 14

6 Business integration training processes CBT --6

7 Technology -- 2

Factors for ERP reimplementation success

The value of technology is determined by the person using the technology

49

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

bull ldquoEnterprise Resource Planningrdquo = ERP Systemsbull or bull Integrated Business Information Systemsrdquo = IBIS

bull = ALL the information ldquorepositoriesrdquobull = databasesbull = tablesbull = listsbull = filing drawers folders

bull real world items that require description and managementbull

bull + the numerical computations workflow and other activities that are executed with the numbers (and text) stored in these repositories

bull ALL of which can be done by human beings -- including making a messbull

What is an ERP IBISA filing cabinet

51

IBIS ndash what every company REALLY has

Etc etc etc

Custom-ization

In-house custom development

Industry specific package

Brandname ERP = FRED

Spreadsheets

Data warehouse and BI

52

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

53

bull Stalled ERP implementation

bull CEO bought into ldquoERP as a strategic resourcerdquo based on my approach

bull Highly structured strategic Product Class taxonomy

bull Clever software to add products and maintain high quality master data

bull Projects module

bull Brand Management expense taxonomy

bull Clever software to create a project for every brand line with these expense heads

bull Direct integration with General Ledger

bull Comprehensive Brand Project Management and reporting to Principals in Europe

bull New account increased turnover significantly because could do something competitors could NOT do

Dramatic improvements in competitiveness growth and profitability are the ONLY valid arbiters of the success of an ERP implementation or a strategic plan

Case Study Strategic Engineered Precision Configuration WITH Clever Customization to support the ESSENCE

Data engineering

Data engineering principlesCase study

1 ERP Dramatic increase in management information

2 Reduction in head count

3 Dramatic reduction in audit time and cost

4 Unqualified balance sheet first time in 15 years

5 Presented with the client at a public conference

1 Strategic ndash Essence of the Business and how it thrives

2 Engineered ndash rigorous systematic comprehensively tried and tested methods standard conventions expert practitioners etc

3 Precision ndash exact carefully design meticulously fashioned

4 Taxonomies ndash hierarchical information classifications ordering and organizing business information

5 Coupled to precision code schemes which adhere to a number of very specific coding rules and conventions

6 A total solution

Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)

57

Define Strategic Engineered Precision Configuration

bull Configuring the ERP so that it PRECISELY models the real worldbull The goal is that any executive manager supervisor or operator

can look at the configuration and say ldquoYES this IS my businessrdquobull Founded on master data taxonomies ndash structured semantic

contentbull Coupled to custom business specific attributesbull Supplemented by highly structured record level configurationbull Supporting small pieces of clever custom development that add

huge value and create huge strategic and operational opportunities

An ERP is a huge precision data processing factory

Feed it precision data

58

Conventional taxonomy example

ANIMALSELEPHANTSRHINOCEROSDOGSCATS

LIONSLEOPARDSDOMESTIC CATS

Persian CatsDomestic Short Hair Catsetc

59

Taxonomy defined

1 Logical word (semantic structure)

2 Precision vocabulary of preferred terms

3 Conveys understanding between humans with relevant knowledge and experience

4 Once linked to a precision code scheme the most important communication mechanism between computers and people

5 An art and a science

6 Once it is right it is OBVIOUS

Taxonomy example

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

61

Taxonomy relevance

1 Essential to effective operational and strategic use of business software

2 Nearly ALL validation lists (drop down lists) chart of accounts etc

3 Large body of expertise ndash Botany Zoology military filing Library Science Information Management etc

4 Unknown to many (most) IT professionals and business people

62

A computer isAn adding machine calculator

011+1=101+1+1=111+1+1+1=100

Called a ldquobitrdquo

8 bits make a byte

2 bytes make an ASCII character

A= ldquo41rdquo hex

0 1

63

Coding taxonomies

1 Computers only understand binary

2 The code is a unique binary pattern that corresponds to the structured language taxonomy

3 The only way the computer will appear to be intelligent

4 Results in ldquointelligent datardquo

5 Standard conventions1 Indents and trailing periods

2 Capitalization

3 Other standards and conventions

64

Taxonomy examples

1 Some practical examples of how code schemes should look

2 Various small validation lists ndash some custom some standard

3 Various custom product attributes

4 Product classification ndash custom field

5 Machine vehicle operating costs and spares

6 Consolidation Charts of Accounts medium and large organizations

65

Example of custom data entry screenWith custom taxonomies

Custom code maintenance development for client specific taxonomy

Matching codes in unrelated module provide logical integration

Getting the software to do what it supposedly cannot do

Example of exceptionally BAD practice

500528 Waste Material Consumed500530 Loss from valuation of external materials500540 Loss from valuation of own materials500550 Losses - inventory variance -consignment

sale500560 Safety Clothing500565 Safety Equipment500570 Sand amp Stone500575 Scraper Rope500580 Scrapers500585 Services500590 Signs500595 Skips amp Cages500600 Finished Goods Inventory Offset500605 Smelting amp Refining500610 Production Order Settlement - Variance500615 Steel Other500620 Steel Sections500625 Steel Sheets amp Plates

Huge impact on integration reporting etc

Current Issues with the hellip Master

bull Unstructured

bull Lack of robust disciplined code management

bull Different blocks of codes for different divisions

bull Same item in more than one place

bull Different categories should be in distinctly separate logical blocks

Current Issues with the hellip Master

bull Equivalent descriptions different codes

bull Warehouse codes embedded in item codes

bull As many as twenty occurrences of the same physical

bull Makes operation and reporting inaccurate and difficult

NQR500 TRUCKISUZUNQR500OR HHOSES EXT OUTSIDE REPAIRS HYD HOSES EXTOR HHOSES INT OUTSIDE REPAIRS HYD HOSES INTOR WINDOWS EXT OUTSIDE REPAIRS - WINDOWS EXTOR WINDOWS INT OUTSIDE REPAIRS - WINDOWS INTOREP HYD HOSES OUTSIDE REPAIRS - HYD HOSESOREP WINDOWS OUTSIDE REPAIRS - WINDOWSOIL MAROPA 320 MAROPA 320 OILOIL01 AUTO TRANS FLUID (ATF)DBOIL01-R0303 AUTO TRANS FLUID (ATF)DBOIL01-R0304 AUTO TRANS FLUID (ATF)DBOIL01-R0305 AUTO TRANS FLUID (ATF)DBOIL01-R0306 AUTO TRANS FLUID (ATF)DBOIL01-R0307 AUTO TRANS FLUID (ATF)DB

ITEM CODE DESCRIPTION ITEM CODE DESCRIPTION100004200002 TYRE LOCK RING SFETY 25 175R25 XGC E3 TYRE MICHELIN 175R25 XGC E3100004203007 TYRE MC1800R25XHAD 2 19575R16C TYRE MICHELIN 19575R16C100004203008 TYRE MC175R25XMD2 2 225R25 YO TYRE TYRE 100004203018 TYRE BS265R25VLTSE4 235X25 FS TYRE 100004203019 TYRE BS205R25VLTSE4 255R25 FS TYRE 100004203020 TYRE BS1200R24M840 265R25 FS TYRE 100004203026 TYRE FS195R14 CV2000 265R25 GY TYRE 100004203030 TYRE NOK205R25 L3 LODER GRIP BS265R25VLTSE4 TYRE BRIDGESTONE BS265R25VLTS100004203032 TYRE TOY265-25G25L520PR MC205R25XADN1 TYRE MICHELIN MC205R25XADN1100004203036 TYRE TOY205R25E3 MC235R25XADN1 TYRE MICHELIN MC235R25XADN1100004203055 TYRE MC1200R24XZY MC235R25XMD22 TYRE MICHELIN MC235R25XMD22100004203062 TYRE BS265-25L5 MC265R25XADN1 TYRE MICHELIN MC265R25XADN1100004203063 TYRE DUN265-25L5 MC265R25XMD22 TYRE MICHELIN MC265R25XMD22100004203065 TYRE MC1800R25XKD S1800R25 TYRE 100004203067 TYRE GENERAL 265-25L5 40PLY S225R25 YO TY TYRE 100004203074 TYRE BS295R25VLTSZ S235X25 FS TYRE 100004203077 TYRE PRIMEX 235-25L5 SLICK S255R25 FS TYRE 103194203001 TYRE BF GOOD RICH 40070R20 S265R25 BS TYRE BRIDGESTONE 265R25 VLT801070704049 TYRE O-RING 325T S265R25 FS TYRE 801070704051 TYRE VALVE S265R25 GY TYRE 801070704052 TYRE VALVE CORE SRI0008 TYRE MICHELIN 295R25 XADN801070704053 TYRE HANLING FEE SERVICE FEE TYRE SERVICE FEE1200R24 XZY E2 TYRE MICHELIN 1200R24 XZY E2 SPUD TYRE SPUD

Current Issues with the hellip Master Multiple occurrences of the same

physical entity with different codes

Very different codes for broadly identical physical entities ndash tyres ndash locate in entirely different locations in the table

Precision ordered dataVersus hellip

73

Value versus precisionA critical consideration

Practical fundamental strategic taxonomy precision

Busi

ness

valu

e d

eliv

ere

d

100

100

The goal

Just about every implementation I have ever seen

Financial cubeEssence of integrationWell over 1000 hours RampD

Location

Fun

ctio

n

Accounts

Accounts -- fi

nancial

Assets

Prod

ucts

Peop

le

Pro

ject

s

etc

Cubic business modelA logical taxonomic construct

Every organization has a location logical dimension ndash where we do what we do

and a functional logical dimension ndash what we do

These can be plotted on a matrix of function versus location

This is fundamental to the design of a chart of accounts and all other logical components that define the business

There are multiple further dimensions including income expenditure personnel machines products etc

Each of these should be described by a fundamental precision strategic taxonomy

This model in the general ledger provides a critical elment of integration

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

1 Broad concept been known to me for over twenty years

2 I have done some elements semi-manually

3 For years I thought everyone could understand this and do it

4 Never seen anything like it

5 Extremely powerful tool

The true value

1 Exceptionally high quality financial data

2 Extremely easy to access and analyze

3 Facilitate greatly improved high value executive level strategic decision making ndash the decisions to thrive

4 Properly used WILL lead to greatly improved competitiveness and profitability

5 This will enhance profitable growth

6 Every organization needs this

7 The current ERP market is estimated at US$56 billion

8 We can easily capture at least 1 of this over the next ten years ndash this is THE way of the future

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

1 Taxonomy approach immediately engages with executives to specify high level configuration focused on the essence of the business ndash focus on better decision making NOT process ndash strategic executive level facilitation ndash excellent executive engagement and custody

2 Fundamental focus on better strategic (thrive) decisions at executive and operational level ndash put the essence (strategy) of the business in the face of staff at all levels constantly

3 Design geared to answering the questions you have not yet thought to ask ndash no need for lengthy business requirements workshops

4 Orders of magnitude improvement in system strategic support value delivery ndash basis for enabling executives and managers to make much better decisions IF they do the work to interpret and act on the information

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

5 Move away from expensive resources constantly maintaining simple reports to developing sophisticated models that support high value understanding analysis and decision making

6 Major improvements in quality of master data and ease of master data maintenance

7 Systems easier and more efficient to use at a transaction level frequently results in productivity gains and head count reductions reduction in audit fees etc

8 Do things the software vendor does not think are possible and that may create substantial strategic value opportunities

9 Establish a culture of data precision in fact a whole culture relating to the way you run your systems

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

1 Strategic (thrive) decision support ndash psychology of decision making ndash strategic elements at top of list comply with cognitive span equals seven plus or minus two items at any level of hierarchy

2 Every validation list custom validation lists fully describe entities the way the business and executives think about them

3 Fundamental first principles strategic design with finely granular highly structured hierarchically presented content

4 Ease of reading and navigation ndash trailing periods indents capitalization precision language ndash semantic structure ndash JARampA originated standards and conventions

5 Ease of reporting ndash range coding ndash ease of report maintenance ndash context for precision configuration ndash ease and quality of master data maintenance

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

6 Creative strategic use of unrelated modules to work together and limited scope creative strategic custom development ndash the impossible achieved affordably

7 Cubic business model ndash a powerful logical ldquoactivity basedrdquo management model in the General Ledger ndash powerful strategic decision support benefits with major positive governance impacts and reduced audit fees ndash JARampA have custom developed software to assist with this

8 Lower long term system operating costs coupled with ORDERS OF MAGNITUDE IMPROVEMENT in effectiveness efficiency and decision support ndash better thrive (profitable growth decisions) ndash where the REAL value lies ndash answer the questions we have not yet thought of

85

e

Summing up ndash the JARampA Approach to Creating Competitive Advantage

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Requires a significant investment

5 An ART and a science

6 Vital to unlocking the true value of any Business Information System Investment

7 An opportunity for dramatic gearing of any investment

Better DECISIONS

87

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

7 Ten things to enhance your current systems

88

What can be done

1 Buy a new ERP ndash expensive high risk

2 Re-implement your current ERP ndash not quite as expensive

3 Comprehensive Data Warehouse with Precision Taxonomies ndash not nearly as expensive or high risk but still costly

4 Anything else -- SMALL changes

What is an ERPREALLY

A huge precision data processing factory that SHOULD be fed precision data in order to produce precision

results (the factory CAN be OLD)

What is an ERPRefurbish

vs Deleting a building

>
>

1 Software settings

2 Cubic Business Modeltrade in the General Ledger

3 Asset classification

4 Product Material Item classification catalogue

5 Classification of Personnel

6 Other specific classifications

7 Unique attributes on Products and other classification master data

8 General record level attribute settings

9 Other configuration settings

Components of Precision Configuration

93

How is value created

Value is created by business actions that deliver on the essence of why the organization exists and how it thrives

Value manifests through increased profitability growth acquisitions job satisfaction fulfilment of the strategic vision

The consequence of intuitive intelligent informed leadership business decisions ndash thrive decisions

Such decisions are facilitated accelerated and enhanced through access to more intelligent meaningful and relevant information

Answers to the questions I have not yet thought to ask

Such ldquointelligent informationrdquo is assembled as a consequence of high level strategic and executive level input into the design of the data CONTENT ndash taxonomies designed to catalogue every conceivably relevant classification ahead of time

High value intelligent c

ontent desig

n

94

Some SMALL things YOU can doTo make your ERP work better for you TOMORROW

1 Repopulate key standard attribute tables

2 Create new custom attribute tables

95

Repopulate key standard attribute tables

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

Drastically im

prove the content o

f some

key tables s

uch as Credit N

ote Reasons

Product Ite

m Class etc

96

Develop lists

1 One to ten people in a room with a projector

2 Brainstorm all possible content for the list ndash capture on screen

3 Each summarize to between five and ten headings

4 Type all the lists in

5 Combine them into between five and ten groups

6 Give each group a heading

7 Lift out sub-categories

8 Code ndash remember indents trailing periods capitalization

9 Check impacts

10Implement

97

Develop lists 2

1 Quality of list is dependent on quality of input

2 Want lists to be complete comprehensive and well designed

3 Design compromises will be with you for ever

4 Document

5 Train

6 Utilize

98

Develop lists 3

1 Develop Hierarchy

a) Hierarchy of descriptions ndash indent each level by one character position

b) HEADINGS IN CAPITAL LETTERS

c) Posting level items in Proper Case

d) Abbreviate as necessary

2 Code

a) Mirror indents with trailing periods

b) Gap code

c) Mnemonic Alpha preferred else Alpha Numeric else Numeric

d) 1 to 4 character segments separated by ldquo-rdquo

99

Create new custom attribute tables

Add user defined attri

bute fields anywhere

where they m

ake sense ndash P

roducts

Debtors (Custo

mers) e

tc

100

Develop attributes

1 One to ten people in a room with a projector

2 Brainstorm all possible attributes for management information

3 If in doubt add

4 Structure and Code as before

5 Capture sheets

6 Train staff to classify and add

7 Reports

8 Identify clever functionality that can work with attributes add where cost effective

9 Harvest information

101

Unlocking the full potential

1 Progressively improve classifications and add attributes

2 Progressively develop reports analysis and custom functionality

3 Advance to more complex and inter-related lists

a) Product Item Material Class Group is the largest list that you might apply this approach to

b) Major Master Lists like Chart of Accounts and Product Catalogue Master might be done in increments ONCE you have experience with this approach

c) Other Master Lists like Debtors and Creditors Masters could be restructured in time

4 Eventually you might find you have effectively re-implemented

102

10 things to look out for

1 Ambiguous names incorrect postings ndash ANSWER ndash change the name so that it is unambiguous ndash eg Factory -- Operating Cost and Factory ndash Asset

2 Jumbled accounts and other lists ndash ANSWER ndashnew sub-structure

3 Large number of dissimilar transactions in one account having to unscramble in Excel ndash ANSWER ndash create a block of well thought out accounts to replace the single account

4 Overlapping or duplicate entries ndash eg same Tyres in different places ndash ANSWER ndash close duplicates only one set of entries ndash may close both and open a new set of well-structured entries

5 Answers to ldquocommon senserdquo questions take ages to obtain ndash lots of analysis in Excel or custom software that keeps changing ndash check if all the common sense attributes are on the master record and add as necessary ndash as many as possible ndash once you start adding do the lot

103

10 things to look out for

6 Evaluate all manual spreadsheet and custom applications and determine where these are a response to inexact or sloppy configuration and progressively adjust or eliminate

7 Develop a comprehensive awareness of the need for accurate data train personnel in terms of neatness accuracy spelling capitalization accuracy of allocation etc

8 Develop soft-issue metrics ndash customer satisfaction employee satisfaction etc

9 Harmonize critical elements of information classification ndash Accounts Assets People Products ndash across all modules and all systems ndash develop an integrated environment especially between the ERP and the Operational Systems

10Balance the decision support load between modules ndash move the detail out of the General Ledger ndash 5 to 10 Asset Categories People Categories Inventory Categories etc

104

Summing up

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Some items require a very small investment ndash an ART and a science

5 A significant opportunity to get more out of your current systems

Better DECISIONS

105

What is your single most important insight from this presentation

What is the single most practical action that you can take tomorrow to apply strategic (right thing essence thinking more effectively

JamesJamesARobertsoncom

Please write down

your thoughts

NOW

If you do not act within 48 hours you probably never will (Bill Gates)

Act TODAY

106

Assisting clients to thrive through the effective application of IT and ERP

QuestionsWe will email you my book and hand-outs of slides

Dr James Robertson PrEng ndash The ERP Doctor -- Mobile +44 (0) 77 6862 2875 +27 (0)83 251 6644wwwJames-A-Robertson-and-Associatescom

JamesJamesARobertsoncom

LinkedIn httpukLinkedIncominDrJamesARobertsonERPDoctor

JARampA are available to assist in applying these principles

  • Slide 1
  • Slide 2
  • Slide 3
  • A word of caution
  • Slide 5
  • This is NOT in a Text Book
  • Pulse measurement
  • Motivating quotes
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • The fundamental requirements for an ERP
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • A classic practical example NO Executive involvement
  • Top down (CEO led) versus bottom up design
  • Slide 25
  • Three alternative ERP value scenarios Unlocking the TRUE potent
  • Slide 27
  • What is strategy An executive responsibility
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
  • Slide 47
  • Slide 48
  • Slide 49
  • What is an ERP IBIS A filing cabinet
  • IBIS ndash what every company REALLY has
  • Slide 52
  • Case Study Strategic Engineered Precision Configuration WITH C
  • Slide 54
  • Slide 55
  • Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)
  • Define Strategic Engineered Precision Configuration
  • Slide 58
  • Slide 59
  • Slide 60
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Slide 66
  • Slide 67
  • Slide 68
  • Current Issues with the hellip Master
  • Current Issues with the hellip Master (2)
  • Current Issues with the hellip Master (3)
  • Slide 72
  • Slide 73
  • Slide 74
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Slide 83
  • Slide 84
  • Slide 85
  • Slide 86
  • Slide 87
  • Slide 88
  • Slide 89
  • Slide 90
  • Slide 91
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  • Slide 93
  • Slide 94
  • Slide 95
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  • Slide 97
  • Slide 98
  • Slide 99
  • Slide 100
  • Slide 101
  • Slide 102
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
Page 42: IBIS – The Strategic View of Business Information -- by Dr James A Robertson PrEng

Some key considerations with regard to decision making

43

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

Pulse Measurement

1 Concise diagnostic intervention ndash 1 to 10 days

2 Starts with executive interviews ndash understand the Essence of the Business and how it Thrives and Critical Concerns

3 Drill down to systems

4 +- 7 bullet point findings weighted

5 +- 7 recommended actions weighted

6 Findings frequently so obvious and so practical client can continue unaided

7 Strategic advisory and or project leadership to implement recommendations

Analysis of consolidated findings

httpswwwdropboxcomshvfkrz5p5yliwwaryV7SrD6kSh

46

30

1916

14

126 3

1 Mythology hype amp tradition -- 30

2 Lack of executive custody inap-propriate governance and policies -- 19

3 Lack of strategic architecture alignment etc -- 16

4 Lack of data engineering and poor configuration -- 14

5 Soft issues and change impacts -- 12

6 Lack of an engineering approach lack of precision etc -- 6

7 Technology issues -- 3

Factors causing ERP failure

47

22

20

19

17

14

6 2

1Executive custody strategic solution architect accountability -- 22

2 Effective change facilitation -- 20

3 Strategic architecture alignment etc -- 19

4 Data engineering and configuration -- 17

5 Engineering approach design against failure precision etc -- 14

6 Business integration training processes CBT --6

7 Technology -- 2

Factors for ERP reimplementation success

The value of technology is determined by the person using the technology

49

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

bull ldquoEnterprise Resource Planningrdquo = ERP Systemsbull or bull Integrated Business Information Systemsrdquo = IBIS

bull = ALL the information ldquorepositoriesrdquobull = databasesbull = tablesbull = listsbull = filing drawers folders

bull real world items that require description and managementbull

bull + the numerical computations workflow and other activities that are executed with the numbers (and text) stored in these repositories

bull ALL of which can be done by human beings -- including making a messbull

What is an ERP IBISA filing cabinet

51

IBIS ndash what every company REALLY has

Etc etc etc

Custom-ization

In-house custom development

Industry specific package

Brandname ERP = FRED

Spreadsheets

Data warehouse and BI

52

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

53

bull Stalled ERP implementation

bull CEO bought into ldquoERP as a strategic resourcerdquo based on my approach

bull Highly structured strategic Product Class taxonomy

bull Clever software to add products and maintain high quality master data

bull Projects module

bull Brand Management expense taxonomy

bull Clever software to create a project for every brand line with these expense heads

bull Direct integration with General Ledger

bull Comprehensive Brand Project Management and reporting to Principals in Europe

bull New account increased turnover significantly because could do something competitors could NOT do

Dramatic improvements in competitiveness growth and profitability are the ONLY valid arbiters of the success of an ERP implementation or a strategic plan

Case Study Strategic Engineered Precision Configuration WITH Clever Customization to support the ESSENCE

Data engineering

Data engineering principlesCase study

1 ERP Dramatic increase in management information

2 Reduction in head count

3 Dramatic reduction in audit time and cost

4 Unqualified balance sheet first time in 15 years

5 Presented with the client at a public conference

1 Strategic ndash Essence of the Business and how it thrives

2 Engineered ndash rigorous systematic comprehensively tried and tested methods standard conventions expert practitioners etc

3 Precision ndash exact carefully design meticulously fashioned

4 Taxonomies ndash hierarchical information classifications ordering and organizing business information

5 Coupled to precision code schemes which adhere to a number of very specific coding rules and conventions

6 A total solution

Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)

57

Define Strategic Engineered Precision Configuration

bull Configuring the ERP so that it PRECISELY models the real worldbull The goal is that any executive manager supervisor or operator

can look at the configuration and say ldquoYES this IS my businessrdquobull Founded on master data taxonomies ndash structured semantic

contentbull Coupled to custom business specific attributesbull Supplemented by highly structured record level configurationbull Supporting small pieces of clever custom development that add

huge value and create huge strategic and operational opportunities

An ERP is a huge precision data processing factory

Feed it precision data

58

Conventional taxonomy example

ANIMALSELEPHANTSRHINOCEROSDOGSCATS

LIONSLEOPARDSDOMESTIC CATS

Persian CatsDomestic Short Hair Catsetc

59

Taxonomy defined

1 Logical word (semantic structure)

2 Precision vocabulary of preferred terms

3 Conveys understanding between humans with relevant knowledge and experience

4 Once linked to a precision code scheme the most important communication mechanism between computers and people

5 An art and a science

6 Once it is right it is OBVIOUS

Taxonomy example

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

61

Taxonomy relevance

1 Essential to effective operational and strategic use of business software

2 Nearly ALL validation lists (drop down lists) chart of accounts etc

3 Large body of expertise ndash Botany Zoology military filing Library Science Information Management etc

4 Unknown to many (most) IT professionals and business people

62

A computer isAn adding machine calculator

011+1=101+1+1=111+1+1+1=100

Called a ldquobitrdquo

8 bits make a byte

2 bytes make an ASCII character

A= ldquo41rdquo hex

0 1

63

Coding taxonomies

1 Computers only understand binary

2 The code is a unique binary pattern that corresponds to the structured language taxonomy

3 The only way the computer will appear to be intelligent

4 Results in ldquointelligent datardquo

5 Standard conventions1 Indents and trailing periods

2 Capitalization

3 Other standards and conventions

64

Taxonomy examples

1 Some practical examples of how code schemes should look

2 Various small validation lists ndash some custom some standard

3 Various custom product attributes

4 Product classification ndash custom field

5 Machine vehicle operating costs and spares

6 Consolidation Charts of Accounts medium and large organizations

65

Example of custom data entry screenWith custom taxonomies

Custom code maintenance development for client specific taxonomy

Matching codes in unrelated module provide logical integration

Getting the software to do what it supposedly cannot do

Example of exceptionally BAD practice

500528 Waste Material Consumed500530 Loss from valuation of external materials500540 Loss from valuation of own materials500550 Losses - inventory variance -consignment

sale500560 Safety Clothing500565 Safety Equipment500570 Sand amp Stone500575 Scraper Rope500580 Scrapers500585 Services500590 Signs500595 Skips amp Cages500600 Finished Goods Inventory Offset500605 Smelting amp Refining500610 Production Order Settlement - Variance500615 Steel Other500620 Steel Sections500625 Steel Sheets amp Plates

Huge impact on integration reporting etc

Current Issues with the hellip Master

bull Unstructured

bull Lack of robust disciplined code management

bull Different blocks of codes for different divisions

bull Same item in more than one place

bull Different categories should be in distinctly separate logical blocks

Current Issues with the hellip Master

bull Equivalent descriptions different codes

bull Warehouse codes embedded in item codes

bull As many as twenty occurrences of the same physical

bull Makes operation and reporting inaccurate and difficult

NQR500 TRUCKISUZUNQR500OR HHOSES EXT OUTSIDE REPAIRS HYD HOSES EXTOR HHOSES INT OUTSIDE REPAIRS HYD HOSES INTOR WINDOWS EXT OUTSIDE REPAIRS - WINDOWS EXTOR WINDOWS INT OUTSIDE REPAIRS - WINDOWS INTOREP HYD HOSES OUTSIDE REPAIRS - HYD HOSESOREP WINDOWS OUTSIDE REPAIRS - WINDOWSOIL MAROPA 320 MAROPA 320 OILOIL01 AUTO TRANS FLUID (ATF)DBOIL01-R0303 AUTO TRANS FLUID (ATF)DBOIL01-R0304 AUTO TRANS FLUID (ATF)DBOIL01-R0305 AUTO TRANS FLUID (ATF)DBOIL01-R0306 AUTO TRANS FLUID (ATF)DBOIL01-R0307 AUTO TRANS FLUID (ATF)DB

ITEM CODE DESCRIPTION ITEM CODE DESCRIPTION100004200002 TYRE LOCK RING SFETY 25 175R25 XGC E3 TYRE MICHELIN 175R25 XGC E3100004203007 TYRE MC1800R25XHAD 2 19575R16C TYRE MICHELIN 19575R16C100004203008 TYRE MC175R25XMD2 2 225R25 YO TYRE TYRE 100004203018 TYRE BS265R25VLTSE4 235X25 FS TYRE 100004203019 TYRE BS205R25VLTSE4 255R25 FS TYRE 100004203020 TYRE BS1200R24M840 265R25 FS TYRE 100004203026 TYRE FS195R14 CV2000 265R25 GY TYRE 100004203030 TYRE NOK205R25 L3 LODER GRIP BS265R25VLTSE4 TYRE BRIDGESTONE BS265R25VLTS100004203032 TYRE TOY265-25G25L520PR MC205R25XADN1 TYRE MICHELIN MC205R25XADN1100004203036 TYRE TOY205R25E3 MC235R25XADN1 TYRE MICHELIN MC235R25XADN1100004203055 TYRE MC1200R24XZY MC235R25XMD22 TYRE MICHELIN MC235R25XMD22100004203062 TYRE BS265-25L5 MC265R25XADN1 TYRE MICHELIN MC265R25XADN1100004203063 TYRE DUN265-25L5 MC265R25XMD22 TYRE MICHELIN MC265R25XMD22100004203065 TYRE MC1800R25XKD S1800R25 TYRE 100004203067 TYRE GENERAL 265-25L5 40PLY S225R25 YO TY TYRE 100004203074 TYRE BS295R25VLTSZ S235X25 FS TYRE 100004203077 TYRE PRIMEX 235-25L5 SLICK S255R25 FS TYRE 103194203001 TYRE BF GOOD RICH 40070R20 S265R25 BS TYRE BRIDGESTONE 265R25 VLT801070704049 TYRE O-RING 325T S265R25 FS TYRE 801070704051 TYRE VALVE S265R25 GY TYRE 801070704052 TYRE VALVE CORE SRI0008 TYRE MICHELIN 295R25 XADN801070704053 TYRE HANLING FEE SERVICE FEE TYRE SERVICE FEE1200R24 XZY E2 TYRE MICHELIN 1200R24 XZY E2 SPUD TYRE SPUD

Current Issues with the hellip Master Multiple occurrences of the same

physical entity with different codes

Very different codes for broadly identical physical entities ndash tyres ndash locate in entirely different locations in the table

Precision ordered dataVersus hellip

73

Value versus precisionA critical consideration

Practical fundamental strategic taxonomy precision

Busi

ness

valu

e d

eliv

ere

d

100

100

The goal

Just about every implementation I have ever seen

Financial cubeEssence of integrationWell over 1000 hours RampD

Location

Fun

ctio

n

Accounts

Accounts -- fi

nancial

Assets

Prod

ucts

Peop

le

Pro

ject

s

etc

Cubic business modelA logical taxonomic construct

Every organization has a location logical dimension ndash where we do what we do

and a functional logical dimension ndash what we do

These can be plotted on a matrix of function versus location

This is fundamental to the design of a chart of accounts and all other logical components that define the business

There are multiple further dimensions including income expenditure personnel machines products etc

Each of these should be described by a fundamental precision strategic taxonomy

This model in the general ledger provides a critical elment of integration

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

1 Broad concept been known to me for over twenty years

2 I have done some elements semi-manually

3 For years I thought everyone could understand this and do it

4 Never seen anything like it

5 Extremely powerful tool

The true value

1 Exceptionally high quality financial data

2 Extremely easy to access and analyze

3 Facilitate greatly improved high value executive level strategic decision making ndash the decisions to thrive

4 Properly used WILL lead to greatly improved competitiveness and profitability

5 This will enhance profitable growth

6 Every organization needs this

7 The current ERP market is estimated at US$56 billion

8 We can easily capture at least 1 of this over the next ten years ndash this is THE way of the future

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

1 Taxonomy approach immediately engages with executives to specify high level configuration focused on the essence of the business ndash focus on better decision making NOT process ndash strategic executive level facilitation ndash excellent executive engagement and custody

2 Fundamental focus on better strategic (thrive) decisions at executive and operational level ndash put the essence (strategy) of the business in the face of staff at all levels constantly

3 Design geared to answering the questions you have not yet thought to ask ndash no need for lengthy business requirements workshops

4 Orders of magnitude improvement in system strategic support value delivery ndash basis for enabling executives and managers to make much better decisions IF they do the work to interpret and act on the information

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

5 Move away from expensive resources constantly maintaining simple reports to developing sophisticated models that support high value understanding analysis and decision making

6 Major improvements in quality of master data and ease of master data maintenance

7 Systems easier and more efficient to use at a transaction level frequently results in productivity gains and head count reductions reduction in audit fees etc

8 Do things the software vendor does not think are possible and that may create substantial strategic value opportunities

9 Establish a culture of data precision in fact a whole culture relating to the way you run your systems

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

1 Strategic (thrive) decision support ndash psychology of decision making ndash strategic elements at top of list comply with cognitive span equals seven plus or minus two items at any level of hierarchy

2 Every validation list custom validation lists fully describe entities the way the business and executives think about them

3 Fundamental first principles strategic design with finely granular highly structured hierarchically presented content

4 Ease of reading and navigation ndash trailing periods indents capitalization precision language ndash semantic structure ndash JARampA originated standards and conventions

5 Ease of reporting ndash range coding ndash ease of report maintenance ndash context for precision configuration ndash ease and quality of master data maintenance

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

6 Creative strategic use of unrelated modules to work together and limited scope creative strategic custom development ndash the impossible achieved affordably

7 Cubic business model ndash a powerful logical ldquoactivity basedrdquo management model in the General Ledger ndash powerful strategic decision support benefits with major positive governance impacts and reduced audit fees ndash JARampA have custom developed software to assist with this

8 Lower long term system operating costs coupled with ORDERS OF MAGNITUDE IMPROVEMENT in effectiveness efficiency and decision support ndash better thrive (profitable growth decisions) ndash where the REAL value lies ndash answer the questions we have not yet thought of

85

e

Summing up ndash the JARampA Approach to Creating Competitive Advantage

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Requires a significant investment

5 An ART and a science

6 Vital to unlocking the true value of any Business Information System Investment

7 An opportunity for dramatic gearing of any investment

Better DECISIONS

87

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

7 Ten things to enhance your current systems

88

What can be done

1 Buy a new ERP ndash expensive high risk

2 Re-implement your current ERP ndash not quite as expensive

3 Comprehensive Data Warehouse with Precision Taxonomies ndash not nearly as expensive or high risk but still costly

4 Anything else -- SMALL changes

What is an ERPREALLY

A huge precision data processing factory that SHOULD be fed precision data in order to produce precision

results (the factory CAN be OLD)

What is an ERPRefurbish

vs Deleting a building

>
>

1 Software settings

2 Cubic Business Modeltrade in the General Ledger

3 Asset classification

4 Product Material Item classification catalogue

5 Classification of Personnel

6 Other specific classifications

7 Unique attributes on Products and other classification master data

8 General record level attribute settings

9 Other configuration settings

Components of Precision Configuration

93

How is value created

Value is created by business actions that deliver on the essence of why the organization exists and how it thrives

Value manifests through increased profitability growth acquisitions job satisfaction fulfilment of the strategic vision

The consequence of intuitive intelligent informed leadership business decisions ndash thrive decisions

Such decisions are facilitated accelerated and enhanced through access to more intelligent meaningful and relevant information

Answers to the questions I have not yet thought to ask

Such ldquointelligent informationrdquo is assembled as a consequence of high level strategic and executive level input into the design of the data CONTENT ndash taxonomies designed to catalogue every conceivably relevant classification ahead of time

High value intelligent c

ontent desig

n

94

Some SMALL things YOU can doTo make your ERP work better for you TOMORROW

1 Repopulate key standard attribute tables

2 Create new custom attribute tables

95

Repopulate key standard attribute tables

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

Drastically im

prove the content o

f some

key tables s

uch as Credit N

ote Reasons

Product Ite

m Class etc

96

Develop lists

1 One to ten people in a room with a projector

2 Brainstorm all possible content for the list ndash capture on screen

3 Each summarize to between five and ten headings

4 Type all the lists in

5 Combine them into between five and ten groups

6 Give each group a heading

7 Lift out sub-categories

8 Code ndash remember indents trailing periods capitalization

9 Check impacts

10Implement

97

Develop lists 2

1 Quality of list is dependent on quality of input

2 Want lists to be complete comprehensive and well designed

3 Design compromises will be with you for ever

4 Document

5 Train

6 Utilize

98

Develop lists 3

1 Develop Hierarchy

a) Hierarchy of descriptions ndash indent each level by one character position

b) HEADINGS IN CAPITAL LETTERS

c) Posting level items in Proper Case

d) Abbreviate as necessary

2 Code

a) Mirror indents with trailing periods

b) Gap code

c) Mnemonic Alpha preferred else Alpha Numeric else Numeric

d) 1 to 4 character segments separated by ldquo-rdquo

99

Create new custom attribute tables

Add user defined attri

bute fields anywhere

where they m

ake sense ndash P

roducts

Debtors (Custo

mers) e

tc

100

Develop attributes

1 One to ten people in a room with a projector

2 Brainstorm all possible attributes for management information

3 If in doubt add

4 Structure and Code as before

5 Capture sheets

6 Train staff to classify and add

7 Reports

8 Identify clever functionality that can work with attributes add where cost effective

9 Harvest information

101

Unlocking the full potential

1 Progressively improve classifications and add attributes

2 Progressively develop reports analysis and custom functionality

3 Advance to more complex and inter-related lists

a) Product Item Material Class Group is the largest list that you might apply this approach to

b) Major Master Lists like Chart of Accounts and Product Catalogue Master might be done in increments ONCE you have experience with this approach

c) Other Master Lists like Debtors and Creditors Masters could be restructured in time

4 Eventually you might find you have effectively re-implemented

102

10 things to look out for

1 Ambiguous names incorrect postings ndash ANSWER ndash change the name so that it is unambiguous ndash eg Factory -- Operating Cost and Factory ndash Asset

2 Jumbled accounts and other lists ndash ANSWER ndashnew sub-structure

3 Large number of dissimilar transactions in one account having to unscramble in Excel ndash ANSWER ndash create a block of well thought out accounts to replace the single account

4 Overlapping or duplicate entries ndash eg same Tyres in different places ndash ANSWER ndash close duplicates only one set of entries ndash may close both and open a new set of well-structured entries

5 Answers to ldquocommon senserdquo questions take ages to obtain ndash lots of analysis in Excel or custom software that keeps changing ndash check if all the common sense attributes are on the master record and add as necessary ndash as many as possible ndash once you start adding do the lot

103

10 things to look out for

6 Evaluate all manual spreadsheet and custom applications and determine where these are a response to inexact or sloppy configuration and progressively adjust or eliminate

7 Develop a comprehensive awareness of the need for accurate data train personnel in terms of neatness accuracy spelling capitalization accuracy of allocation etc

8 Develop soft-issue metrics ndash customer satisfaction employee satisfaction etc

9 Harmonize critical elements of information classification ndash Accounts Assets People Products ndash across all modules and all systems ndash develop an integrated environment especially between the ERP and the Operational Systems

10Balance the decision support load between modules ndash move the detail out of the General Ledger ndash 5 to 10 Asset Categories People Categories Inventory Categories etc

104

Summing up

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Some items require a very small investment ndash an ART and a science

5 A significant opportunity to get more out of your current systems

Better DECISIONS

105

What is your single most important insight from this presentation

What is the single most practical action that you can take tomorrow to apply strategic (right thing essence thinking more effectively

JamesJamesARobertsoncom

Please write down

your thoughts

NOW

If you do not act within 48 hours you probably never will (Bill Gates)

Act TODAY

106

Assisting clients to thrive through the effective application of IT and ERP

QuestionsWe will email you my book and hand-outs of slides

Dr James Robertson PrEng ndash The ERP Doctor -- Mobile +44 (0) 77 6862 2875 +27 (0)83 251 6644wwwJames-A-Robertson-and-Associatescom

JamesJamesARobertsoncom

LinkedIn httpukLinkedIncominDrJamesARobertsonERPDoctor

JARampA are available to assist in applying these principles

  • Slide 1
  • Slide 2
  • Slide 3
  • A word of caution
  • Slide 5
  • This is NOT in a Text Book
  • Pulse measurement
  • Motivating quotes
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • The fundamental requirements for an ERP
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • A classic practical example NO Executive involvement
  • Top down (CEO led) versus bottom up design
  • Slide 25
  • Three alternative ERP value scenarios Unlocking the TRUE potent
  • Slide 27
  • What is strategy An executive responsibility
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
  • Slide 47
  • Slide 48
  • Slide 49
  • What is an ERP IBIS A filing cabinet
  • IBIS ndash what every company REALLY has
  • Slide 52
  • Case Study Strategic Engineered Precision Configuration WITH C
  • Slide 54
  • Slide 55
  • Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)
  • Define Strategic Engineered Precision Configuration
  • Slide 58
  • Slide 59
  • Slide 60
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Slide 66
  • Slide 67
  • Slide 68
  • Current Issues with the hellip Master
  • Current Issues with the hellip Master (2)
  • Current Issues with the hellip Master (3)
  • Slide 72
  • Slide 73
  • Slide 74
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Slide 83
  • Slide 84
  • Slide 85
  • Slide 86
  • Slide 87
  • Slide 88
  • Slide 89
  • Slide 90
  • Slide 91
  • Slide 92
  • Slide 93
  • Slide 94
  • Slide 95
  • Slide 96
  • Slide 97
  • Slide 98
  • Slide 99
  • Slide 100
  • Slide 101
  • Slide 102
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
Page 43: IBIS – The Strategic View of Business Information -- by Dr James A Robertson PrEng

43

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

Pulse Measurement

1 Concise diagnostic intervention ndash 1 to 10 days

2 Starts with executive interviews ndash understand the Essence of the Business and how it Thrives and Critical Concerns

3 Drill down to systems

4 +- 7 bullet point findings weighted

5 +- 7 recommended actions weighted

6 Findings frequently so obvious and so practical client can continue unaided

7 Strategic advisory and or project leadership to implement recommendations

Analysis of consolidated findings

httpswwwdropboxcomshvfkrz5p5yliwwaryV7SrD6kSh

46

30

1916

14

126 3

1 Mythology hype amp tradition -- 30

2 Lack of executive custody inap-propriate governance and policies -- 19

3 Lack of strategic architecture alignment etc -- 16

4 Lack of data engineering and poor configuration -- 14

5 Soft issues and change impacts -- 12

6 Lack of an engineering approach lack of precision etc -- 6

7 Technology issues -- 3

Factors causing ERP failure

47

22

20

19

17

14

6 2

1Executive custody strategic solution architect accountability -- 22

2 Effective change facilitation -- 20

3 Strategic architecture alignment etc -- 19

4 Data engineering and configuration -- 17

5 Engineering approach design against failure precision etc -- 14

6 Business integration training processes CBT --6

7 Technology -- 2

Factors for ERP reimplementation success

The value of technology is determined by the person using the technology

49

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

bull ldquoEnterprise Resource Planningrdquo = ERP Systemsbull or bull Integrated Business Information Systemsrdquo = IBIS

bull = ALL the information ldquorepositoriesrdquobull = databasesbull = tablesbull = listsbull = filing drawers folders

bull real world items that require description and managementbull

bull + the numerical computations workflow and other activities that are executed with the numbers (and text) stored in these repositories

bull ALL of which can be done by human beings -- including making a messbull

What is an ERP IBISA filing cabinet

51

IBIS ndash what every company REALLY has

Etc etc etc

Custom-ization

In-house custom development

Industry specific package

Brandname ERP = FRED

Spreadsheets

Data warehouse and BI

52

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

53

bull Stalled ERP implementation

bull CEO bought into ldquoERP as a strategic resourcerdquo based on my approach

bull Highly structured strategic Product Class taxonomy

bull Clever software to add products and maintain high quality master data

bull Projects module

bull Brand Management expense taxonomy

bull Clever software to create a project for every brand line with these expense heads

bull Direct integration with General Ledger

bull Comprehensive Brand Project Management and reporting to Principals in Europe

bull New account increased turnover significantly because could do something competitors could NOT do

Dramatic improvements in competitiveness growth and profitability are the ONLY valid arbiters of the success of an ERP implementation or a strategic plan

Case Study Strategic Engineered Precision Configuration WITH Clever Customization to support the ESSENCE

Data engineering

Data engineering principlesCase study

1 ERP Dramatic increase in management information

2 Reduction in head count

3 Dramatic reduction in audit time and cost

4 Unqualified balance sheet first time in 15 years

5 Presented with the client at a public conference

1 Strategic ndash Essence of the Business and how it thrives

2 Engineered ndash rigorous systematic comprehensively tried and tested methods standard conventions expert practitioners etc

3 Precision ndash exact carefully design meticulously fashioned

4 Taxonomies ndash hierarchical information classifications ordering and organizing business information

5 Coupled to precision code schemes which adhere to a number of very specific coding rules and conventions

6 A total solution

Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)

57

Define Strategic Engineered Precision Configuration

bull Configuring the ERP so that it PRECISELY models the real worldbull The goal is that any executive manager supervisor or operator

can look at the configuration and say ldquoYES this IS my businessrdquobull Founded on master data taxonomies ndash structured semantic

contentbull Coupled to custom business specific attributesbull Supplemented by highly structured record level configurationbull Supporting small pieces of clever custom development that add

huge value and create huge strategic and operational opportunities

An ERP is a huge precision data processing factory

Feed it precision data

58

Conventional taxonomy example

ANIMALSELEPHANTSRHINOCEROSDOGSCATS

LIONSLEOPARDSDOMESTIC CATS

Persian CatsDomestic Short Hair Catsetc

59

Taxonomy defined

1 Logical word (semantic structure)

2 Precision vocabulary of preferred terms

3 Conveys understanding between humans with relevant knowledge and experience

4 Once linked to a precision code scheme the most important communication mechanism between computers and people

5 An art and a science

6 Once it is right it is OBVIOUS

Taxonomy example

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

61

Taxonomy relevance

1 Essential to effective operational and strategic use of business software

2 Nearly ALL validation lists (drop down lists) chart of accounts etc

3 Large body of expertise ndash Botany Zoology military filing Library Science Information Management etc

4 Unknown to many (most) IT professionals and business people

62

A computer isAn adding machine calculator

011+1=101+1+1=111+1+1+1=100

Called a ldquobitrdquo

8 bits make a byte

2 bytes make an ASCII character

A= ldquo41rdquo hex

0 1

63

Coding taxonomies

1 Computers only understand binary

2 The code is a unique binary pattern that corresponds to the structured language taxonomy

3 The only way the computer will appear to be intelligent

4 Results in ldquointelligent datardquo

5 Standard conventions1 Indents and trailing periods

2 Capitalization

3 Other standards and conventions

64

Taxonomy examples

1 Some practical examples of how code schemes should look

2 Various small validation lists ndash some custom some standard

3 Various custom product attributes

4 Product classification ndash custom field

5 Machine vehicle operating costs and spares

6 Consolidation Charts of Accounts medium and large organizations

65

Example of custom data entry screenWith custom taxonomies

Custom code maintenance development for client specific taxonomy

Matching codes in unrelated module provide logical integration

Getting the software to do what it supposedly cannot do

Example of exceptionally BAD practice

500528 Waste Material Consumed500530 Loss from valuation of external materials500540 Loss from valuation of own materials500550 Losses - inventory variance -consignment

sale500560 Safety Clothing500565 Safety Equipment500570 Sand amp Stone500575 Scraper Rope500580 Scrapers500585 Services500590 Signs500595 Skips amp Cages500600 Finished Goods Inventory Offset500605 Smelting amp Refining500610 Production Order Settlement - Variance500615 Steel Other500620 Steel Sections500625 Steel Sheets amp Plates

Huge impact on integration reporting etc

Current Issues with the hellip Master

bull Unstructured

bull Lack of robust disciplined code management

bull Different blocks of codes for different divisions

bull Same item in more than one place

bull Different categories should be in distinctly separate logical blocks

Current Issues with the hellip Master

bull Equivalent descriptions different codes

bull Warehouse codes embedded in item codes

bull As many as twenty occurrences of the same physical

bull Makes operation and reporting inaccurate and difficult

NQR500 TRUCKISUZUNQR500OR HHOSES EXT OUTSIDE REPAIRS HYD HOSES EXTOR HHOSES INT OUTSIDE REPAIRS HYD HOSES INTOR WINDOWS EXT OUTSIDE REPAIRS - WINDOWS EXTOR WINDOWS INT OUTSIDE REPAIRS - WINDOWS INTOREP HYD HOSES OUTSIDE REPAIRS - HYD HOSESOREP WINDOWS OUTSIDE REPAIRS - WINDOWSOIL MAROPA 320 MAROPA 320 OILOIL01 AUTO TRANS FLUID (ATF)DBOIL01-R0303 AUTO TRANS FLUID (ATF)DBOIL01-R0304 AUTO TRANS FLUID (ATF)DBOIL01-R0305 AUTO TRANS FLUID (ATF)DBOIL01-R0306 AUTO TRANS FLUID (ATF)DBOIL01-R0307 AUTO TRANS FLUID (ATF)DB

ITEM CODE DESCRIPTION ITEM CODE DESCRIPTION100004200002 TYRE LOCK RING SFETY 25 175R25 XGC E3 TYRE MICHELIN 175R25 XGC E3100004203007 TYRE MC1800R25XHAD 2 19575R16C TYRE MICHELIN 19575R16C100004203008 TYRE MC175R25XMD2 2 225R25 YO TYRE TYRE 100004203018 TYRE BS265R25VLTSE4 235X25 FS TYRE 100004203019 TYRE BS205R25VLTSE4 255R25 FS TYRE 100004203020 TYRE BS1200R24M840 265R25 FS TYRE 100004203026 TYRE FS195R14 CV2000 265R25 GY TYRE 100004203030 TYRE NOK205R25 L3 LODER GRIP BS265R25VLTSE4 TYRE BRIDGESTONE BS265R25VLTS100004203032 TYRE TOY265-25G25L520PR MC205R25XADN1 TYRE MICHELIN MC205R25XADN1100004203036 TYRE TOY205R25E3 MC235R25XADN1 TYRE MICHELIN MC235R25XADN1100004203055 TYRE MC1200R24XZY MC235R25XMD22 TYRE MICHELIN MC235R25XMD22100004203062 TYRE BS265-25L5 MC265R25XADN1 TYRE MICHELIN MC265R25XADN1100004203063 TYRE DUN265-25L5 MC265R25XMD22 TYRE MICHELIN MC265R25XMD22100004203065 TYRE MC1800R25XKD S1800R25 TYRE 100004203067 TYRE GENERAL 265-25L5 40PLY S225R25 YO TY TYRE 100004203074 TYRE BS295R25VLTSZ S235X25 FS TYRE 100004203077 TYRE PRIMEX 235-25L5 SLICK S255R25 FS TYRE 103194203001 TYRE BF GOOD RICH 40070R20 S265R25 BS TYRE BRIDGESTONE 265R25 VLT801070704049 TYRE O-RING 325T S265R25 FS TYRE 801070704051 TYRE VALVE S265R25 GY TYRE 801070704052 TYRE VALVE CORE SRI0008 TYRE MICHELIN 295R25 XADN801070704053 TYRE HANLING FEE SERVICE FEE TYRE SERVICE FEE1200R24 XZY E2 TYRE MICHELIN 1200R24 XZY E2 SPUD TYRE SPUD

Current Issues with the hellip Master Multiple occurrences of the same

physical entity with different codes

Very different codes for broadly identical physical entities ndash tyres ndash locate in entirely different locations in the table

Precision ordered dataVersus hellip

73

Value versus precisionA critical consideration

Practical fundamental strategic taxonomy precision

Busi

ness

valu

e d

eliv

ere

d

100

100

The goal

Just about every implementation I have ever seen

Financial cubeEssence of integrationWell over 1000 hours RampD

Location

Fun

ctio

n

Accounts

Accounts -- fi

nancial

Assets

Prod

ucts

Peop

le

Pro

ject

s

etc

Cubic business modelA logical taxonomic construct

Every organization has a location logical dimension ndash where we do what we do

and a functional logical dimension ndash what we do

These can be plotted on a matrix of function versus location

This is fundamental to the design of a chart of accounts and all other logical components that define the business

There are multiple further dimensions including income expenditure personnel machines products etc

Each of these should be described by a fundamental precision strategic taxonomy

This model in the general ledger provides a critical elment of integration

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

1 Broad concept been known to me for over twenty years

2 I have done some elements semi-manually

3 For years I thought everyone could understand this and do it

4 Never seen anything like it

5 Extremely powerful tool

The true value

1 Exceptionally high quality financial data

2 Extremely easy to access and analyze

3 Facilitate greatly improved high value executive level strategic decision making ndash the decisions to thrive

4 Properly used WILL lead to greatly improved competitiveness and profitability

5 This will enhance profitable growth

6 Every organization needs this

7 The current ERP market is estimated at US$56 billion

8 We can easily capture at least 1 of this over the next ten years ndash this is THE way of the future

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

1 Taxonomy approach immediately engages with executives to specify high level configuration focused on the essence of the business ndash focus on better decision making NOT process ndash strategic executive level facilitation ndash excellent executive engagement and custody

2 Fundamental focus on better strategic (thrive) decisions at executive and operational level ndash put the essence (strategy) of the business in the face of staff at all levels constantly

3 Design geared to answering the questions you have not yet thought to ask ndash no need for lengthy business requirements workshops

4 Orders of magnitude improvement in system strategic support value delivery ndash basis for enabling executives and managers to make much better decisions IF they do the work to interpret and act on the information

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

5 Move away from expensive resources constantly maintaining simple reports to developing sophisticated models that support high value understanding analysis and decision making

6 Major improvements in quality of master data and ease of master data maintenance

7 Systems easier and more efficient to use at a transaction level frequently results in productivity gains and head count reductions reduction in audit fees etc

8 Do things the software vendor does not think are possible and that may create substantial strategic value opportunities

9 Establish a culture of data precision in fact a whole culture relating to the way you run your systems

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

1 Strategic (thrive) decision support ndash psychology of decision making ndash strategic elements at top of list comply with cognitive span equals seven plus or minus two items at any level of hierarchy

2 Every validation list custom validation lists fully describe entities the way the business and executives think about them

3 Fundamental first principles strategic design with finely granular highly structured hierarchically presented content

4 Ease of reading and navigation ndash trailing periods indents capitalization precision language ndash semantic structure ndash JARampA originated standards and conventions

5 Ease of reporting ndash range coding ndash ease of report maintenance ndash context for precision configuration ndash ease and quality of master data maintenance

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

6 Creative strategic use of unrelated modules to work together and limited scope creative strategic custom development ndash the impossible achieved affordably

7 Cubic business model ndash a powerful logical ldquoactivity basedrdquo management model in the General Ledger ndash powerful strategic decision support benefits with major positive governance impacts and reduced audit fees ndash JARampA have custom developed software to assist with this

8 Lower long term system operating costs coupled with ORDERS OF MAGNITUDE IMPROVEMENT in effectiveness efficiency and decision support ndash better thrive (profitable growth decisions) ndash where the REAL value lies ndash answer the questions we have not yet thought of

85

e

Summing up ndash the JARampA Approach to Creating Competitive Advantage

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Requires a significant investment

5 An ART and a science

6 Vital to unlocking the true value of any Business Information System Investment

7 An opportunity for dramatic gearing of any investment

Better DECISIONS

87

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

7 Ten things to enhance your current systems

88

What can be done

1 Buy a new ERP ndash expensive high risk

2 Re-implement your current ERP ndash not quite as expensive

3 Comprehensive Data Warehouse with Precision Taxonomies ndash not nearly as expensive or high risk but still costly

4 Anything else -- SMALL changes

What is an ERPREALLY

A huge precision data processing factory that SHOULD be fed precision data in order to produce precision

results (the factory CAN be OLD)

What is an ERPRefurbish

vs Deleting a building

>
>

1 Software settings

2 Cubic Business Modeltrade in the General Ledger

3 Asset classification

4 Product Material Item classification catalogue

5 Classification of Personnel

6 Other specific classifications

7 Unique attributes on Products and other classification master data

8 General record level attribute settings

9 Other configuration settings

Components of Precision Configuration

93

How is value created

Value is created by business actions that deliver on the essence of why the organization exists and how it thrives

Value manifests through increased profitability growth acquisitions job satisfaction fulfilment of the strategic vision

The consequence of intuitive intelligent informed leadership business decisions ndash thrive decisions

Such decisions are facilitated accelerated and enhanced through access to more intelligent meaningful and relevant information

Answers to the questions I have not yet thought to ask

Such ldquointelligent informationrdquo is assembled as a consequence of high level strategic and executive level input into the design of the data CONTENT ndash taxonomies designed to catalogue every conceivably relevant classification ahead of time

High value intelligent c

ontent desig

n

94

Some SMALL things YOU can doTo make your ERP work better for you TOMORROW

1 Repopulate key standard attribute tables

2 Create new custom attribute tables

95

Repopulate key standard attribute tables

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

Drastically im

prove the content o

f some

key tables s

uch as Credit N

ote Reasons

Product Ite

m Class etc

96

Develop lists

1 One to ten people in a room with a projector

2 Brainstorm all possible content for the list ndash capture on screen

3 Each summarize to between five and ten headings

4 Type all the lists in

5 Combine them into between five and ten groups

6 Give each group a heading

7 Lift out sub-categories

8 Code ndash remember indents trailing periods capitalization

9 Check impacts

10Implement

97

Develop lists 2

1 Quality of list is dependent on quality of input

2 Want lists to be complete comprehensive and well designed

3 Design compromises will be with you for ever

4 Document

5 Train

6 Utilize

98

Develop lists 3

1 Develop Hierarchy

a) Hierarchy of descriptions ndash indent each level by one character position

b) HEADINGS IN CAPITAL LETTERS

c) Posting level items in Proper Case

d) Abbreviate as necessary

2 Code

a) Mirror indents with trailing periods

b) Gap code

c) Mnemonic Alpha preferred else Alpha Numeric else Numeric

d) 1 to 4 character segments separated by ldquo-rdquo

99

Create new custom attribute tables

Add user defined attri

bute fields anywhere

where they m

ake sense ndash P

roducts

Debtors (Custo

mers) e

tc

100

Develop attributes

1 One to ten people in a room with a projector

2 Brainstorm all possible attributes for management information

3 If in doubt add

4 Structure and Code as before

5 Capture sheets

6 Train staff to classify and add

7 Reports

8 Identify clever functionality that can work with attributes add where cost effective

9 Harvest information

101

Unlocking the full potential

1 Progressively improve classifications and add attributes

2 Progressively develop reports analysis and custom functionality

3 Advance to more complex and inter-related lists

a) Product Item Material Class Group is the largest list that you might apply this approach to

b) Major Master Lists like Chart of Accounts and Product Catalogue Master might be done in increments ONCE you have experience with this approach

c) Other Master Lists like Debtors and Creditors Masters could be restructured in time

4 Eventually you might find you have effectively re-implemented

102

10 things to look out for

1 Ambiguous names incorrect postings ndash ANSWER ndash change the name so that it is unambiguous ndash eg Factory -- Operating Cost and Factory ndash Asset

2 Jumbled accounts and other lists ndash ANSWER ndashnew sub-structure

3 Large number of dissimilar transactions in one account having to unscramble in Excel ndash ANSWER ndash create a block of well thought out accounts to replace the single account

4 Overlapping or duplicate entries ndash eg same Tyres in different places ndash ANSWER ndash close duplicates only one set of entries ndash may close both and open a new set of well-structured entries

5 Answers to ldquocommon senserdquo questions take ages to obtain ndash lots of analysis in Excel or custom software that keeps changing ndash check if all the common sense attributes are on the master record and add as necessary ndash as many as possible ndash once you start adding do the lot

103

10 things to look out for

6 Evaluate all manual spreadsheet and custom applications and determine where these are a response to inexact or sloppy configuration and progressively adjust or eliminate

7 Develop a comprehensive awareness of the need for accurate data train personnel in terms of neatness accuracy spelling capitalization accuracy of allocation etc

8 Develop soft-issue metrics ndash customer satisfaction employee satisfaction etc

9 Harmonize critical elements of information classification ndash Accounts Assets People Products ndash across all modules and all systems ndash develop an integrated environment especially between the ERP and the Operational Systems

10Balance the decision support load between modules ndash move the detail out of the General Ledger ndash 5 to 10 Asset Categories People Categories Inventory Categories etc

104

Summing up

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Some items require a very small investment ndash an ART and a science

5 A significant opportunity to get more out of your current systems

Better DECISIONS

105

What is your single most important insight from this presentation

What is the single most practical action that you can take tomorrow to apply strategic (right thing essence thinking more effectively

JamesJamesARobertsoncom

Please write down

your thoughts

NOW

If you do not act within 48 hours you probably never will (Bill Gates)

Act TODAY

106

Assisting clients to thrive through the effective application of IT and ERP

QuestionsWe will email you my book and hand-outs of slides

Dr James Robertson PrEng ndash The ERP Doctor -- Mobile +44 (0) 77 6862 2875 +27 (0)83 251 6644wwwJames-A-Robertson-and-Associatescom

JamesJamesARobertsoncom

LinkedIn httpukLinkedIncominDrJamesARobertsonERPDoctor

JARampA are available to assist in applying these principles

  • Slide 1
  • Slide 2
  • Slide 3
  • A word of caution
  • Slide 5
  • This is NOT in a Text Book
  • Pulse measurement
  • Motivating quotes
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • The fundamental requirements for an ERP
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • A classic practical example NO Executive involvement
  • Top down (CEO led) versus bottom up design
  • Slide 25
  • Three alternative ERP value scenarios Unlocking the TRUE potent
  • Slide 27
  • What is strategy An executive responsibility
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
  • Slide 47
  • Slide 48
  • Slide 49
  • What is an ERP IBIS A filing cabinet
  • IBIS ndash what every company REALLY has
  • Slide 52
  • Case Study Strategic Engineered Precision Configuration WITH C
  • Slide 54
  • Slide 55
  • Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)
  • Define Strategic Engineered Precision Configuration
  • Slide 58
  • Slide 59
  • Slide 60
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Slide 66
  • Slide 67
  • Slide 68
  • Current Issues with the hellip Master
  • Current Issues with the hellip Master (2)
  • Current Issues with the hellip Master (3)
  • Slide 72
  • Slide 73
  • Slide 74
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Slide 83
  • Slide 84
  • Slide 85
  • Slide 86
  • Slide 87
  • Slide 88
  • Slide 89
  • Slide 90
  • Slide 91
  • Slide 92
  • Slide 93
  • Slide 94
  • Slide 95
  • Slide 96
  • Slide 97
  • Slide 98
  • Slide 99
  • Slide 100
  • Slide 101
  • Slide 102
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
Page 44: IBIS – The Strategic View of Business Information -- by Dr James A Robertson PrEng

Pulse Measurement

1 Concise diagnostic intervention ndash 1 to 10 days

2 Starts with executive interviews ndash understand the Essence of the Business and how it Thrives and Critical Concerns

3 Drill down to systems

4 +- 7 bullet point findings weighted

5 +- 7 recommended actions weighted

6 Findings frequently so obvious and so practical client can continue unaided

7 Strategic advisory and or project leadership to implement recommendations

Analysis of consolidated findings

httpswwwdropboxcomshvfkrz5p5yliwwaryV7SrD6kSh

46

30

1916

14

126 3

1 Mythology hype amp tradition -- 30

2 Lack of executive custody inap-propriate governance and policies -- 19

3 Lack of strategic architecture alignment etc -- 16

4 Lack of data engineering and poor configuration -- 14

5 Soft issues and change impacts -- 12

6 Lack of an engineering approach lack of precision etc -- 6

7 Technology issues -- 3

Factors causing ERP failure

47

22

20

19

17

14

6 2

1Executive custody strategic solution architect accountability -- 22

2 Effective change facilitation -- 20

3 Strategic architecture alignment etc -- 19

4 Data engineering and configuration -- 17

5 Engineering approach design against failure precision etc -- 14

6 Business integration training processes CBT --6

7 Technology -- 2

Factors for ERP reimplementation success

The value of technology is determined by the person using the technology

49

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

bull ldquoEnterprise Resource Planningrdquo = ERP Systemsbull or bull Integrated Business Information Systemsrdquo = IBIS

bull = ALL the information ldquorepositoriesrdquobull = databasesbull = tablesbull = listsbull = filing drawers folders

bull real world items that require description and managementbull

bull + the numerical computations workflow and other activities that are executed with the numbers (and text) stored in these repositories

bull ALL of which can be done by human beings -- including making a messbull

What is an ERP IBISA filing cabinet

51

IBIS ndash what every company REALLY has

Etc etc etc

Custom-ization

In-house custom development

Industry specific package

Brandname ERP = FRED

Spreadsheets

Data warehouse and BI

52

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

53

bull Stalled ERP implementation

bull CEO bought into ldquoERP as a strategic resourcerdquo based on my approach

bull Highly structured strategic Product Class taxonomy

bull Clever software to add products and maintain high quality master data

bull Projects module

bull Brand Management expense taxonomy

bull Clever software to create a project for every brand line with these expense heads

bull Direct integration with General Ledger

bull Comprehensive Brand Project Management and reporting to Principals in Europe

bull New account increased turnover significantly because could do something competitors could NOT do

Dramatic improvements in competitiveness growth and profitability are the ONLY valid arbiters of the success of an ERP implementation or a strategic plan

Case Study Strategic Engineered Precision Configuration WITH Clever Customization to support the ESSENCE

Data engineering

Data engineering principlesCase study

1 ERP Dramatic increase in management information

2 Reduction in head count

3 Dramatic reduction in audit time and cost

4 Unqualified balance sheet first time in 15 years

5 Presented with the client at a public conference

1 Strategic ndash Essence of the Business and how it thrives

2 Engineered ndash rigorous systematic comprehensively tried and tested methods standard conventions expert practitioners etc

3 Precision ndash exact carefully design meticulously fashioned

4 Taxonomies ndash hierarchical information classifications ordering and organizing business information

5 Coupled to precision code schemes which adhere to a number of very specific coding rules and conventions

6 A total solution

Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)

57

Define Strategic Engineered Precision Configuration

bull Configuring the ERP so that it PRECISELY models the real worldbull The goal is that any executive manager supervisor or operator

can look at the configuration and say ldquoYES this IS my businessrdquobull Founded on master data taxonomies ndash structured semantic

contentbull Coupled to custom business specific attributesbull Supplemented by highly structured record level configurationbull Supporting small pieces of clever custom development that add

huge value and create huge strategic and operational opportunities

An ERP is a huge precision data processing factory

Feed it precision data

58

Conventional taxonomy example

ANIMALSELEPHANTSRHINOCEROSDOGSCATS

LIONSLEOPARDSDOMESTIC CATS

Persian CatsDomestic Short Hair Catsetc

59

Taxonomy defined

1 Logical word (semantic structure)

2 Precision vocabulary of preferred terms

3 Conveys understanding between humans with relevant knowledge and experience

4 Once linked to a precision code scheme the most important communication mechanism between computers and people

5 An art and a science

6 Once it is right it is OBVIOUS

Taxonomy example

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

61

Taxonomy relevance

1 Essential to effective operational and strategic use of business software

2 Nearly ALL validation lists (drop down lists) chart of accounts etc

3 Large body of expertise ndash Botany Zoology military filing Library Science Information Management etc

4 Unknown to many (most) IT professionals and business people

62

A computer isAn adding machine calculator

011+1=101+1+1=111+1+1+1=100

Called a ldquobitrdquo

8 bits make a byte

2 bytes make an ASCII character

A= ldquo41rdquo hex

0 1

63

Coding taxonomies

1 Computers only understand binary

2 The code is a unique binary pattern that corresponds to the structured language taxonomy

3 The only way the computer will appear to be intelligent

4 Results in ldquointelligent datardquo

5 Standard conventions1 Indents and trailing periods

2 Capitalization

3 Other standards and conventions

64

Taxonomy examples

1 Some practical examples of how code schemes should look

2 Various small validation lists ndash some custom some standard

3 Various custom product attributes

4 Product classification ndash custom field

5 Machine vehicle operating costs and spares

6 Consolidation Charts of Accounts medium and large organizations

65

Example of custom data entry screenWith custom taxonomies

Custom code maintenance development for client specific taxonomy

Matching codes in unrelated module provide logical integration

Getting the software to do what it supposedly cannot do

Example of exceptionally BAD practice

500528 Waste Material Consumed500530 Loss from valuation of external materials500540 Loss from valuation of own materials500550 Losses - inventory variance -consignment

sale500560 Safety Clothing500565 Safety Equipment500570 Sand amp Stone500575 Scraper Rope500580 Scrapers500585 Services500590 Signs500595 Skips amp Cages500600 Finished Goods Inventory Offset500605 Smelting amp Refining500610 Production Order Settlement - Variance500615 Steel Other500620 Steel Sections500625 Steel Sheets amp Plates

Huge impact on integration reporting etc

Current Issues with the hellip Master

bull Unstructured

bull Lack of robust disciplined code management

bull Different blocks of codes for different divisions

bull Same item in more than one place

bull Different categories should be in distinctly separate logical blocks

Current Issues with the hellip Master

bull Equivalent descriptions different codes

bull Warehouse codes embedded in item codes

bull As many as twenty occurrences of the same physical

bull Makes operation and reporting inaccurate and difficult

NQR500 TRUCKISUZUNQR500OR HHOSES EXT OUTSIDE REPAIRS HYD HOSES EXTOR HHOSES INT OUTSIDE REPAIRS HYD HOSES INTOR WINDOWS EXT OUTSIDE REPAIRS - WINDOWS EXTOR WINDOWS INT OUTSIDE REPAIRS - WINDOWS INTOREP HYD HOSES OUTSIDE REPAIRS - HYD HOSESOREP WINDOWS OUTSIDE REPAIRS - WINDOWSOIL MAROPA 320 MAROPA 320 OILOIL01 AUTO TRANS FLUID (ATF)DBOIL01-R0303 AUTO TRANS FLUID (ATF)DBOIL01-R0304 AUTO TRANS FLUID (ATF)DBOIL01-R0305 AUTO TRANS FLUID (ATF)DBOIL01-R0306 AUTO TRANS FLUID (ATF)DBOIL01-R0307 AUTO TRANS FLUID (ATF)DB

ITEM CODE DESCRIPTION ITEM CODE DESCRIPTION100004200002 TYRE LOCK RING SFETY 25 175R25 XGC E3 TYRE MICHELIN 175R25 XGC E3100004203007 TYRE MC1800R25XHAD 2 19575R16C TYRE MICHELIN 19575R16C100004203008 TYRE MC175R25XMD2 2 225R25 YO TYRE TYRE 100004203018 TYRE BS265R25VLTSE4 235X25 FS TYRE 100004203019 TYRE BS205R25VLTSE4 255R25 FS TYRE 100004203020 TYRE BS1200R24M840 265R25 FS TYRE 100004203026 TYRE FS195R14 CV2000 265R25 GY TYRE 100004203030 TYRE NOK205R25 L3 LODER GRIP BS265R25VLTSE4 TYRE BRIDGESTONE BS265R25VLTS100004203032 TYRE TOY265-25G25L520PR MC205R25XADN1 TYRE MICHELIN MC205R25XADN1100004203036 TYRE TOY205R25E3 MC235R25XADN1 TYRE MICHELIN MC235R25XADN1100004203055 TYRE MC1200R24XZY MC235R25XMD22 TYRE MICHELIN MC235R25XMD22100004203062 TYRE BS265-25L5 MC265R25XADN1 TYRE MICHELIN MC265R25XADN1100004203063 TYRE DUN265-25L5 MC265R25XMD22 TYRE MICHELIN MC265R25XMD22100004203065 TYRE MC1800R25XKD S1800R25 TYRE 100004203067 TYRE GENERAL 265-25L5 40PLY S225R25 YO TY TYRE 100004203074 TYRE BS295R25VLTSZ S235X25 FS TYRE 100004203077 TYRE PRIMEX 235-25L5 SLICK S255R25 FS TYRE 103194203001 TYRE BF GOOD RICH 40070R20 S265R25 BS TYRE BRIDGESTONE 265R25 VLT801070704049 TYRE O-RING 325T S265R25 FS TYRE 801070704051 TYRE VALVE S265R25 GY TYRE 801070704052 TYRE VALVE CORE SRI0008 TYRE MICHELIN 295R25 XADN801070704053 TYRE HANLING FEE SERVICE FEE TYRE SERVICE FEE1200R24 XZY E2 TYRE MICHELIN 1200R24 XZY E2 SPUD TYRE SPUD

Current Issues with the hellip Master Multiple occurrences of the same

physical entity with different codes

Very different codes for broadly identical physical entities ndash tyres ndash locate in entirely different locations in the table

Precision ordered dataVersus hellip

73

Value versus precisionA critical consideration

Practical fundamental strategic taxonomy precision

Busi

ness

valu

e d

eliv

ere

d

100

100

The goal

Just about every implementation I have ever seen

Financial cubeEssence of integrationWell over 1000 hours RampD

Location

Fun

ctio

n

Accounts

Accounts -- fi

nancial

Assets

Prod

ucts

Peop

le

Pro

ject

s

etc

Cubic business modelA logical taxonomic construct

Every organization has a location logical dimension ndash where we do what we do

and a functional logical dimension ndash what we do

These can be plotted on a matrix of function versus location

This is fundamental to the design of a chart of accounts and all other logical components that define the business

There are multiple further dimensions including income expenditure personnel machines products etc

Each of these should be described by a fundamental precision strategic taxonomy

This model in the general ledger provides a critical elment of integration

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

1 Broad concept been known to me for over twenty years

2 I have done some elements semi-manually

3 For years I thought everyone could understand this and do it

4 Never seen anything like it

5 Extremely powerful tool

The true value

1 Exceptionally high quality financial data

2 Extremely easy to access and analyze

3 Facilitate greatly improved high value executive level strategic decision making ndash the decisions to thrive

4 Properly used WILL lead to greatly improved competitiveness and profitability

5 This will enhance profitable growth

6 Every organization needs this

7 The current ERP market is estimated at US$56 billion

8 We can easily capture at least 1 of this over the next ten years ndash this is THE way of the future

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

1 Taxonomy approach immediately engages with executives to specify high level configuration focused on the essence of the business ndash focus on better decision making NOT process ndash strategic executive level facilitation ndash excellent executive engagement and custody

2 Fundamental focus on better strategic (thrive) decisions at executive and operational level ndash put the essence (strategy) of the business in the face of staff at all levels constantly

3 Design geared to answering the questions you have not yet thought to ask ndash no need for lengthy business requirements workshops

4 Orders of magnitude improvement in system strategic support value delivery ndash basis for enabling executives and managers to make much better decisions IF they do the work to interpret and act on the information

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

5 Move away from expensive resources constantly maintaining simple reports to developing sophisticated models that support high value understanding analysis and decision making

6 Major improvements in quality of master data and ease of master data maintenance

7 Systems easier and more efficient to use at a transaction level frequently results in productivity gains and head count reductions reduction in audit fees etc

8 Do things the software vendor does not think are possible and that may create substantial strategic value opportunities

9 Establish a culture of data precision in fact a whole culture relating to the way you run your systems

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

1 Strategic (thrive) decision support ndash psychology of decision making ndash strategic elements at top of list comply with cognitive span equals seven plus or minus two items at any level of hierarchy

2 Every validation list custom validation lists fully describe entities the way the business and executives think about them

3 Fundamental first principles strategic design with finely granular highly structured hierarchically presented content

4 Ease of reading and navigation ndash trailing periods indents capitalization precision language ndash semantic structure ndash JARampA originated standards and conventions

5 Ease of reporting ndash range coding ndash ease of report maintenance ndash context for precision configuration ndash ease and quality of master data maintenance

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

6 Creative strategic use of unrelated modules to work together and limited scope creative strategic custom development ndash the impossible achieved affordably

7 Cubic business model ndash a powerful logical ldquoactivity basedrdquo management model in the General Ledger ndash powerful strategic decision support benefits with major positive governance impacts and reduced audit fees ndash JARampA have custom developed software to assist with this

8 Lower long term system operating costs coupled with ORDERS OF MAGNITUDE IMPROVEMENT in effectiveness efficiency and decision support ndash better thrive (profitable growth decisions) ndash where the REAL value lies ndash answer the questions we have not yet thought of

85

e

Summing up ndash the JARampA Approach to Creating Competitive Advantage

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Requires a significant investment

5 An ART and a science

6 Vital to unlocking the true value of any Business Information System Investment

7 An opportunity for dramatic gearing of any investment

Better DECISIONS

87

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

7 Ten things to enhance your current systems

88

What can be done

1 Buy a new ERP ndash expensive high risk

2 Re-implement your current ERP ndash not quite as expensive

3 Comprehensive Data Warehouse with Precision Taxonomies ndash not nearly as expensive or high risk but still costly

4 Anything else -- SMALL changes

What is an ERPREALLY

A huge precision data processing factory that SHOULD be fed precision data in order to produce precision

results (the factory CAN be OLD)

What is an ERPRefurbish

vs Deleting a building

>
>

1 Software settings

2 Cubic Business Modeltrade in the General Ledger

3 Asset classification

4 Product Material Item classification catalogue

5 Classification of Personnel

6 Other specific classifications

7 Unique attributes on Products and other classification master data

8 General record level attribute settings

9 Other configuration settings

Components of Precision Configuration

93

How is value created

Value is created by business actions that deliver on the essence of why the organization exists and how it thrives

Value manifests through increased profitability growth acquisitions job satisfaction fulfilment of the strategic vision

The consequence of intuitive intelligent informed leadership business decisions ndash thrive decisions

Such decisions are facilitated accelerated and enhanced through access to more intelligent meaningful and relevant information

Answers to the questions I have not yet thought to ask

Such ldquointelligent informationrdquo is assembled as a consequence of high level strategic and executive level input into the design of the data CONTENT ndash taxonomies designed to catalogue every conceivably relevant classification ahead of time

High value intelligent c

ontent desig

n

94

Some SMALL things YOU can doTo make your ERP work better for you TOMORROW

1 Repopulate key standard attribute tables

2 Create new custom attribute tables

95

Repopulate key standard attribute tables

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

Drastically im

prove the content o

f some

key tables s

uch as Credit N

ote Reasons

Product Ite

m Class etc

96

Develop lists

1 One to ten people in a room with a projector

2 Brainstorm all possible content for the list ndash capture on screen

3 Each summarize to between five and ten headings

4 Type all the lists in

5 Combine them into between five and ten groups

6 Give each group a heading

7 Lift out sub-categories

8 Code ndash remember indents trailing periods capitalization

9 Check impacts

10Implement

97

Develop lists 2

1 Quality of list is dependent on quality of input

2 Want lists to be complete comprehensive and well designed

3 Design compromises will be with you for ever

4 Document

5 Train

6 Utilize

98

Develop lists 3

1 Develop Hierarchy

a) Hierarchy of descriptions ndash indent each level by one character position

b) HEADINGS IN CAPITAL LETTERS

c) Posting level items in Proper Case

d) Abbreviate as necessary

2 Code

a) Mirror indents with trailing periods

b) Gap code

c) Mnemonic Alpha preferred else Alpha Numeric else Numeric

d) 1 to 4 character segments separated by ldquo-rdquo

99

Create new custom attribute tables

Add user defined attri

bute fields anywhere

where they m

ake sense ndash P

roducts

Debtors (Custo

mers) e

tc

100

Develop attributes

1 One to ten people in a room with a projector

2 Brainstorm all possible attributes for management information

3 If in doubt add

4 Structure and Code as before

5 Capture sheets

6 Train staff to classify and add

7 Reports

8 Identify clever functionality that can work with attributes add where cost effective

9 Harvest information

101

Unlocking the full potential

1 Progressively improve classifications and add attributes

2 Progressively develop reports analysis and custom functionality

3 Advance to more complex and inter-related lists

a) Product Item Material Class Group is the largest list that you might apply this approach to

b) Major Master Lists like Chart of Accounts and Product Catalogue Master might be done in increments ONCE you have experience with this approach

c) Other Master Lists like Debtors and Creditors Masters could be restructured in time

4 Eventually you might find you have effectively re-implemented

102

10 things to look out for

1 Ambiguous names incorrect postings ndash ANSWER ndash change the name so that it is unambiguous ndash eg Factory -- Operating Cost and Factory ndash Asset

2 Jumbled accounts and other lists ndash ANSWER ndashnew sub-structure

3 Large number of dissimilar transactions in one account having to unscramble in Excel ndash ANSWER ndash create a block of well thought out accounts to replace the single account

4 Overlapping or duplicate entries ndash eg same Tyres in different places ndash ANSWER ndash close duplicates only one set of entries ndash may close both and open a new set of well-structured entries

5 Answers to ldquocommon senserdquo questions take ages to obtain ndash lots of analysis in Excel or custom software that keeps changing ndash check if all the common sense attributes are on the master record and add as necessary ndash as many as possible ndash once you start adding do the lot

103

10 things to look out for

6 Evaluate all manual spreadsheet and custom applications and determine where these are a response to inexact or sloppy configuration and progressively adjust or eliminate

7 Develop a comprehensive awareness of the need for accurate data train personnel in terms of neatness accuracy spelling capitalization accuracy of allocation etc

8 Develop soft-issue metrics ndash customer satisfaction employee satisfaction etc

9 Harmonize critical elements of information classification ndash Accounts Assets People Products ndash across all modules and all systems ndash develop an integrated environment especially between the ERP and the Operational Systems

10Balance the decision support load between modules ndash move the detail out of the General Ledger ndash 5 to 10 Asset Categories People Categories Inventory Categories etc

104

Summing up

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Some items require a very small investment ndash an ART and a science

5 A significant opportunity to get more out of your current systems

Better DECISIONS

105

What is your single most important insight from this presentation

What is the single most practical action that you can take tomorrow to apply strategic (right thing essence thinking more effectively

JamesJamesARobertsoncom

Please write down

your thoughts

NOW

If you do not act within 48 hours you probably never will (Bill Gates)

Act TODAY

106

Assisting clients to thrive through the effective application of IT and ERP

QuestionsWe will email you my book and hand-outs of slides

Dr James Robertson PrEng ndash The ERP Doctor -- Mobile +44 (0) 77 6862 2875 +27 (0)83 251 6644wwwJames-A-Robertson-and-Associatescom

JamesJamesARobertsoncom

LinkedIn httpukLinkedIncominDrJamesARobertsonERPDoctor

JARampA are available to assist in applying these principles

  • Slide 1
  • Slide 2
  • Slide 3
  • A word of caution
  • Slide 5
  • This is NOT in a Text Book
  • Pulse measurement
  • Motivating quotes
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • The fundamental requirements for an ERP
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • A classic practical example NO Executive involvement
  • Top down (CEO led) versus bottom up design
  • Slide 25
  • Three alternative ERP value scenarios Unlocking the TRUE potent
  • Slide 27
  • What is strategy An executive responsibility
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
  • Slide 47
  • Slide 48
  • Slide 49
  • What is an ERP IBIS A filing cabinet
  • IBIS ndash what every company REALLY has
  • Slide 52
  • Case Study Strategic Engineered Precision Configuration WITH C
  • Slide 54
  • Slide 55
  • Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)
  • Define Strategic Engineered Precision Configuration
  • Slide 58
  • Slide 59
  • Slide 60
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Slide 66
  • Slide 67
  • Slide 68
  • Current Issues with the hellip Master
  • Current Issues with the hellip Master (2)
  • Current Issues with the hellip Master (3)
  • Slide 72
  • Slide 73
  • Slide 74
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Slide 83
  • Slide 84
  • Slide 85
  • Slide 86
  • Slide 87
  • Slide 88
  • Slide 89
  • Slide 90
  • Slide 91
  • Slide 92
  • Slide 93
  • Slide 94
  • Slide 95
  • Slide 96
  • Slide 97
  • Slide 98
  • Slide 99
  • Slide 100
  • Slide 101
  • Slide 102
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
Page 45: IBIS – The Strategic View of Business Information -- by Dr James A Robertson PrEng

Analysis of consolidated findings

httpswwwdropboxcomshvfkrz5p5yliwwaryV7SrD6kSh

46

30

1916

14

126 3

1 Mythology hype amp tradition -- 30

2 Lack of executive custody inap-propriate governance and policies -- 19

3 Lack of strategic architecture alignment etc -- 16

4 Lack of data engineering and poor configuration -- 14

5 Soft issues and change impacts -- 12

6 Lack of an engineering approach lack of precision etc -- 6

7 Technology issues -- 3

Factors causing ERP failure

47

22

20

19

17

14

6 2

1Executive custody strategic solution architect accountability -- 22

2 Effective change facilitation -- 20

3 Strategic architecture alignment etc -- 19

4 Data engineering and configuration -- 17

5 Engineering approach design against failure precision etc -- 14

6 Business integration training processes CBT --6

7 Technology -- 2

Factors for ERP reimplementation success

The value of technology is determined by the person using the technology

49

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

bull ldquoEnterprise Resource Planningrdquo = ERP Systemsbull or bull Integrated Business Information Systemsrdquo = IBIS

bull = ALL the information ldquorepositoriesrdquobull = databasesbull = tablesbull = listsbull = filing drawers folders

bull real world items that require description and managementbull

bull + the numerical computations workflow and other activities that are executed with the numbers (and text) stored in these repositories

bull ALL of which can be done by human beings -- including making a messbull

What is an ERP IBISA filing cabinet

51

IBIS ndash what every company REALLY has

Etc etc etc

Custom-ization

In-house custom development

Industry specific package

Brandname ERP = FRED

Spreadsheets

Data warehouse and BI

52

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

53

bull Stalled ERP implementation

bull CEO bought into ldquoERP as a strategic resourcerdquo based on my approach

bull Highly structured strategic Product Class taxonomy

bull Clever software to add products and maintain high quality master data

bull Projects module

bull Brand Management expense taxonomy

bull Clever software to create a project for every brand line with these expense heads

bull Direct integration with General Ledger

bull Comprehensive Brand Project Management and reporting to Principals in Europe

bull New account increased turnover significantly because could do something competitors could NOT do

Dramatic improvements in competitiveness growth and profitability are the ONLY valid arbiters of the success of an ERP implementation or a strategic plan

Case Study Strategic Engineered Precision Configuration WITH Clever Customization to support the ESSENCE

Data engineering

Data engineering principlesCase study

1 ERP Dramatic increase in management information

2 Reduction in head count

3 Dramatic reduction in audit time and cost

4 Unqualified balance sheet first time in 15 years

5 Presented with the client at a public conference

1 Strategic ndash Essence of the Business and how it thrives

2 Engineered ndash rigorous systematic comprehensively tried and tested methods standard conventions expert practitioners etc

3 Precision ndash exact carefully design meticulously fashioned

4 Taxonomies ndash hierarchical information classifications ordering and organizing business information

5 Coupled to precision code schemes which adhere to a number of very specific coding rules and conventions

6 A total solution

Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)

57

Define Strategic Engineered Precision Configuration

bull Configuring the ERP so that it PRECISELY models the real worldbull The goal is that any executive manager supervisor or operator

can look at the configuration and say ldquoYES this IS my businessrdquobull Founded on master data taxonomies ndash structured semantic

contentbull Coupled to custom business specific attributesbull Supplemented by highly structured record level configurationbull Supporting small pieces of clever custom development that add

huge value and create huge strategic and operational opportunities

An ERP is a huge precision data processing factory

Feed it precision data

58

Conventional taxonomy example

ANIMALSELEPHANTSRHINOCEROSDOGSCATS

LIONSLEOPARDSDOMESTIC CATS

Persian CatsDomestic Short Hair Catsetc

59

Taxonomy defined

1 Logical word (semantic structure)

2 Precision vocabulary of preferred terms

3 Conveys understanding between humans with relevant knowledge and experience

4 Once linked to a precision code scheme the most important communication mechanism between computers and people

5 An art and a science

6 Once it is right it is OBVIOUS

Taxonomy example

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

61

Taxonomy relevance

1 Essential to effective operational and strategic use of business software

2 Nearly ALL validation lists (drop down lists) chart of accounts etc

3 Large body of expertise ndash Botany Zoology military filing Library Science Information Management etc

4 Unknown to many (most) IT professionals and business people

62

A computer isAn adding machine calculator

011+1=101+1+1=111+1+1+1=100

Called a ldquobitrdquo

8 bits make a byte

2 bytes make an ASCII character

A= ldquo41rdquo hex

0 1

63

Coding taxonomies

1 Computers only understand binary

2 The code is a unique binary pattern that corresponds to the structured language taxonomy

3 The only way the computer will appear to be intelligent

4 Results in ldquointelligent datardquo

5 Standard conventions1 Indents and trailing periods

2 Capitalization

3 Other standards and conventions

64

Taxonomy examples

1 Some practical examples of how code schemes should look

2 Various small validation lists ndash some custom some standard

3 Various custom product attributes

4 Product classification ndash custom field

5 Machine vehicle operating costs and spares

6 Consolidation Charts of Accounts medium and large organizations

65

Example of custom data entry screenWith custom taxonomies

Custom code maintenance development for client specific taxonomy

Matching codes in unrelated module provide logical integration

Getting the software to do what it supposedly cannot do

Example of exceptionally BAD practice

500528 Waste Material Consumed500530 Loss from valuation of external materials500540 Loss from valuation of own materials500550 Losses - inventory variance -consignment

sale500560 Safety Clothing500565 Safety Equipment500570 Sand amp Stone500575 Scraper Rope500580 Scrapers500585 Services500590 Signs500595 Skips amp Cages500600 Finished Goods Inventory Offset500605 Smelting amp Refining500610 Production Order Settlement - Variance500615 Steel Other500620 Steel Sections500625 Steel Sheets amp Plates

Huge impact on integration reporting etc

Current Issues with the hellip Master

bull Unstructured

bull Lack of robust disciplined code management

bull Different blocks of codes for different divisions

bull Same item in more than one place

bull Different categories should be in distinctly separate logical blocks

Current Issues with the hellip Master

bull Equivalent descriptions different codes

bull Warehouse codes embedded in item codes

bull As many as twenty occurrences of the same physical

bull Makes operation and reporting inaccurate and difficult

NQR500 TRUCKISUZUNQR500OR HHOSES EXT OUTSIDE REPAIRS HYD HOSES EXTOR HHOSES INT OUTSIDE REPAIRS HYD HOSES INTOR WINDOWS EXT OUTSIDE REPAIRS - WINDOWS EXTOR WINDOWS INT OUTSIDE REPAIRS - WINDOWS INTOREP HYD HOSES OUTSIDE REPAIRS - HYD HOSESOREP WINDOWS OUTSIDE REPAIRS - WINDOWSOIL MAROPA 320 MAROPA 320 OILOIL01 AUTO TRANS FLUID (ATF)DBOIL01-R0303 AUTO TRANS FLUID (ATF)DBOIL01-R0304 AUTO TRANS FLUID (ATF)DBOIL01-R0305 AUTO TRANS FLUID (ATF)DBOIL01-R0306 AUTO TRANS FLUID (ATF)DBOIL01-R0307 AUTO TRANS FLUID (ATF)DB

ITEM CODE DESCRIPTION ITEM CODE DESCRIPTION100004200002 TYRE LOCK RING SFETY 25 175R25 XGC E3 TYRE MICHELIN 175R25 XGC E3100004203007 TYRE MC1800R25XHAD 2 19575R16C TYRE MICHELIN 19575R16C100004203008 TYRE MC175R25XMD2 2 225R25 YO TYRE TYRE 100004203018 TYRE BS265R25VLTSE4 235X25 FS TYRE 100004203019 TYRE BS205R25VLTSE4 255R25 FS TYRE 100004203020 TYRE BS1200R24M840 265R25 FS TYRE 100004203026 TYRE FS195R14 CV2000 265R25 GY TYRE 100004203030 TYRE NOK205R25 L3 LODER GRIP BS265R25VLTSE4 TYRE BRIDGESTONE BS265R25VLTS100004203032 TYRE TOY265-25G25L520PR MC205R25XADN1 TYRE MICHELIN MC205R25XADN1100004203036 TYRE TOY205R25E3 MC235R25XADN1 TYRE MICHELIN MC235R25XADN1100004203055 TYRE MC1200R24XZY MC235R25XMD22 TYRE MICHELIN MC235R25XMD22100004203062 TYRE BS265-25L5 MC265R25XADN1 TYRE MICHELIN MC265R25XADN1100004203063 TYRE DUN265-25L5 MC265R25XMD22 TYRE MICHELIN MC265R25XMD22100004203065 TYRE MC1800R25XKD S1800R25 TYRE 100004203067 TYRE GENERAL 265-25L5 40PLY S225R25 YO TY TYRE 100004203074 TYRE BS295R25VLTSZ S235X25 FS TYRE 100004203077 TYRE PRIMEX 235-25L5 SLICK S255R25 FS TYRE 103194203001 TYRE BF GOOD RICH 40070R20 S265R25 BS TYRE BRIDGESTONE 265R25 VLT801070704049 TYRE O-RING 325T S265R25 FS TYRE 801070704051 TYRE VALVE S265R25 GY TYRE 801070704052 TYRE VALVE CORE SRI0008 TYRE MICHELIN 295R25 XADN801070704053 TYRE HANLING FEE SERVICE FEE TYRE SERVICE FEE1200R24 XZY E2 TYRE MICHELIN 1200R24 XZY E2 SPUD TYRE SPUD

Current Issues with the hellip Master Multiple occurrences of the same

physical entity with different codes

Very different codes for broadly identical physical entities ndash tyres ndash locate in entirely different locations in the table

Precision ordered dataVersus hellip

73

Value versus precisionA critical consideration

Practical fundamental strategic taxonomy precision

Busi

ness

valu

e d

eliv

ere

d

100

100

The goal

Just about every implementation I have ever seen

Financial cubeEssence of integrationWell over 1000 hours RampD

Location

Fun

ctio

n

Accounts

Accounts -- fi

nancial

Assets

Prod

ucts

Peop

le

Pro

ject

s

etc

Cubic business modelA logical taxonomic construct

Every organization has a location logical dimension ndash where we do what we do

and a functional logical dimension ndash what we do

These can be plotted on a matrix of function versus location

This is fundamental to the design of a chart of accounts and all other logical components that define the business

There are multiple further dimensions including income expenditure personnel machines products etc

Each of these should be described by a fundamental precision strategic taxonomy

This model in the general ledger provides a critical elment of integration

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

1 Broad concept been known to me for over twenty years

2 I have done some elements semi-manually

3 For years I thought everyone could understand this and do it

4 Never seen anything like it

5 Extremely powerful tool

The true value

1 Exceptionally high quality financial data

2 Extremely easy to access and analyze

3 Facilitate greatly improved high value executive level strategic decision making ndash the decisions to thrive

4 Properly used WILL lead to greatly improved competitiveness and profitability

5 This will enhance profitable growth

6 Every organization needs this

7 The current ERP market is estimated at US$56 billion

8 We can easily capture at least 1 of this over the next ten years ndash this is THE way of the future

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

1 Taxonomy approach immediately engages with executives to specify high level configuration focused on the essence of the business ndash focus on better decision making NOT process ndash strategic executive level facilitation ndash excellent executive engagement and custody

2 Fundamental focus on better strategic (thrive) decisions at executive and operational level ndash put the essence (strategy) of the business in the face of staff at all levels constantly

3 Design geared to answering the questions you have not yet thought to ask ndash no need for lengthy business requirements workshops

4 Orders of magnitude improvement in system strategic support value delivery ndash basis for enabling executives and managers to make much better decisions IF they do the work to interpret and act on the information

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

5 Move away from expensive resources constantly maintaining simple reports to developing sophisticated models that support high value understanding analysis and decision making

6 Major improvements in quality of master data and ease of master data maintenance

7 Systems easier and more efficient to use at a transaction level frequently results in productivity gains and head count reductions reduction in audit fees etc

8 Do things the software vendor does not think are possible and that may create substantial strategic value opportunities

9 Establish a culture of data precision in fact a whole culture relating to the way you run your systems

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

1 Strategic (thrive) decision support ndash psychology of decision making ndash strategic elements at top of list comply with cognitive span equals seven plus or minus two items at any level of hierarchy

2 Every validation list custom validation lists fully describe entities the way the business and executives think about them

3 Fundamental first principles strategic design with finely granular highly structured hierarchically presented content

4 Ease of reading and navigation ndash trailing periods indents capitalization precision language ndash semantic structure ndash JARampA originated standards and conventions

5 Ease of reporting ndash range coding ndash ease of report maintenance ndash context for precision configuration ndash ease and quality of master data maintenance

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

6 Creative strategic use of unrelated modules to work together and limited scope creative strategic custom development ndash the impossible achieved affordably

7 Cubic business model ndash a powerful logical ldquoactivity basedrdquo management model in the General Ledger ndash powerful strategic decision support benefits with major positive governance impacts and reduced audit fees ndash JARampA have custom developed software to assist with this

8 Lower long term system operating costs coupled with ORDERS OF MAGNITUDE IMPROVEMENT in effectiveness efficiency and decision support ndash better thrive (profitable growth decisions) ndash where the REAL value lies ndash answer the questions we have not yet thought of

85

e

Summing up ndash the JARampA Approach to Creating Competitive Advantage

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Requires a significant investment

5 An ART and a science

6 Vital to unlocking the true value of any Business Information System Investment

7 An opportunity for dramatic gearing of any investment

Better DECISIONS

87

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

7 Ten things to enhance your current systems

88

What can be done

1 Buy a new ERP ndash expensive high risk

2 Re-implement your current ERP ndash not quite as expensive

3 Comprehensive Data Warehouse with Precision Taxonomies ndash not nearly as expensive or high risk but still costly

4 Anything else -- SMALL changes

What is an ERPREALLY

A huge precision data processing factory that SHOULD be fed precision data in order to produce precision

results (the factory CAN be OLD)

What is an ERPRefurbish

vs Deleting a building

>
>

1 Software settings

2 Cubic Business Modeltrade in the General Ledger

3 Asset classification

4 Product Material Item classification catalogue

5 Classification of Personnel

6 Other specific classifications

7 Unique attributes on Products and other classification master data

8 General record level attribute settings

9 Other configuration settings

Components of Precision Configuration

93

How is value created

Value is created by business actions that deliver on the essence of why the organization exists and how it thrives

Value manifests through increased profitability growth acquisitions job satisfaction fulfilment of the strategic vision

The consequence of intuitive intelligent informed leadership business decisions ndash thrive decisions

Such decisions are facilitated accelerated and enhanced through access to more intelligent meaningful and relevant information

Answers to the questions I have not yet thought to ask

Such ldquointelligent informationrdquo is assembled as a consequence of high level strategic and executive level input into the design of the data CONTENT ndash taxonomies designed to catalogue every conceivably relevant classification ahead of time

High value intelligent c

ontent desig

n

94

Some SMALL things YOU can doTo make your ERP work better for you TOMORROW

1 Repopulate key standard attribute tables

2 Create new custom attribute tables

95

Repopulate key standard attribute tables

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

Drastically im

prove the content o

f some

key tables s

uch as Credit N

ote Reasons

Product Ite

m Class etc

96

Develop lists

1 One to ten people in a room with a projector

2 Brainstorm all possible content for the list ndash capture on screen

3 Each summarize to between five and ten headings

4 Type all the lists in

5 Combine them into between five and ten groups

6 Give each group a heading

7 Lift out sub-categories

8 Code ndash remember indents trailing periods capitalization

9 Check impacts

10Implement

97

Develop lists 2

1 Quality of list is dependent on quality of input

2 Want lists to be complete comprehensive and well designed

3 Design compromises will be with you for ever

4 Document

5 Train

6 Utilize

98

Develop lists 3

1 Develop Hierarchy

a) Hierarchy of descriptions ndash indent each level by one character position

b) HEADINGS IN CAPITAL LETTERS

c) Posting level items in Proper Case

d) Abbreviate as necessary

2 Code

a) Mirror indents with trailing periods

b) Gap code

c) Mnemonic Alpha preferred else Alpha Numeric else Numeric

d) 1 to 4 character segments separated by ldquo-rdquo

99

Create new custom attribute tables

Add user defined attri

bute fields anywhere

where they m

ake sense ndash P

roducts

Debtors (Custo

mers) e

tc

100

Develop attributes

1 One to ten people in a room with a projector

2 Brainstorm all possible attributes for management information

3 If in doubt add

4 Structure and Code as before

5 Capture sheets

6 Train staff to classify and add

7 Reports

8 Identify clever functionality that can work with attributes add where cost effective

9 Harvest information

101

Unlocking the full potential

1 Progressively improve classifications and add attributes

2 Progressively develop reports analysis and custom functionality

3 Advance to more complex and inter-related lists

a) Product Item Material Class Group is the largest list that you might apply this approach to

b) Major Master Lists like Chart of Accounts and Product Catalogue Master might be done in increments ONCE you have experience with this approach

c) Other Master Lists like Debtors and Creditors Masters could be restructured in time

4 Eventually you might find you have effectively re-implemented

102

10 things to look out for

1 Ambiguous names incorrect postings ndash ANSWER ndash change the name so that it is unambiguous ndash eg Factory -- Operating Cost and Factory ndash Asset

2 Jumbled accounts and other lists ndash ANSWER ndashnew sub-structure

3 Large number of dissimilar transactions in one account having to unscramble in Excel ndash ANSWER ndash create a block of well thought out accounts to replace the single account

4 Overlapping or duplicate entries ndash eg same Tyres in different places ndash ANSWER ndash close duplicates only one set of entries ndash may close both and open a new set of well-structured entries

5 Answers to ldquocommon senserdquo questions take ages to obtain ndash lots of analysis in Excel or custom software that keeps changing ndash check if all the common sense attributes are on the master record and add as necessary ndash as many as possible ndash once you start adding do the lot

103

10 things to look out for

6 Evaluate all manual spreadsheet and custom applications and determine where these are a response to inexact or sloppy configuration and progressively adjust or eliminate

7 Develop a comprehensive awareness of the need for accurate data train personnel in terms of neatness accuracy spelling capitalization accuracy of allocation etc

8 Develop soft-issue metrics ndash customer satisfaction employee satisfaction etc

9 Harmonize critical elements of information classification ndash Accounts Assets People Products ndash across all modules and all systems ndash develop an integrated environment especially between the ERP and the Operational Systems

10Balance the decision support load between modules ndash move the detail out of the General Ledger ndash 5 to 10 Asset Categories People Categories Inventory Categories etc

104

Summing up

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Some items require a very small investment ndash an ART and a science

5 A significant opportunity to get more out of your current systems

Better DECISIONS

105

What is your single most important insight from this presentation

What is the single most practical action that you can take tomorrow to apply strategic (right thing essence thinking more effectively

JamesJamesARobertsoncom

Please write down

your thoughts

NOW

If you do not act within 48 hours you probably never will (Bill Gates)

Act TODAY

106

Assisting clients to thrive through the effective application of IT and ERP

QuestionsWe will email you my book and hand-outs of slides

Dr James Robertson PrEng ndash The ERP Doctor -- Mobile +44 (0) 77 6862 2875 +27 (0)83 251 6644wwwJames-A-Robertson-and-Associatescom

JamesJamesARobertsoncom

LinkedIn httpukLinkedIncominDrJamesARobertsonERPDoctor

JARampA are available to assist in applying these principles

  • Slide 1
  • Slide 2
  • Slide 3
  • A word of caution
  • Slide 5
  • This is NOT in a Text Book
  • Pulse measurement
  • Motivating quotes
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • The fundamental requirements for an ERP
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • A classic practical example NO Executive involvement
  • Top down (CEO led) versus bottom up design
  • Slide 25
  • Three alternative ERP value scenarios Unlocking the TRUE potent
  • Slide 27
  • What is strategy An executive responsibility
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
  • Slide 47
  • Slide 48
  • Slide 49
  • What is an ERP IBIS A filing cabinet
  • IBIS ndash what every company REALLY has
  • Slide 52
  • Case Study Strategic Engineered Precision Configuration WITH C
  • Slide 54
  • Slide 55
  • Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)
  • Define Strategic Engineered Precision Configuration
  • Slide 58
  • Slide 59
  • Slide 60
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Slide 66
  • Slide 67
  • Slide 68
  • Current Issues with the hellip Master
  • Current Issues with the hellip Master (2)
  • Current Issues with the hellip Master (3)
  • Slide 72
  • Slide 73
  • Slide 74
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
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  • Slide 105
  • Slide 106
Page 46: IBIS – The Strategic View of Business Information -- by Dr James A Robertson PrEng

46

30

1916

14

126 3

1 Mythology hype amp tradition -- 30

2 Lack of executive custody inap-propriate governance and policies -- 19

3 Lack of strategic architecture alignment etc -- 16

4 Lack of data engineering and poor configuration -- 14

5 Soft issues and change impacts -- 12

6 Lack of an engineering approach lack of precision etc -- 6

7 Technology issues -- 3

Factors causing ERP failure

47

22

20

19

17

14

6 2

1Executive custody strategic solution architect accountability -- 22

2 Effective change facilitation -- 20

3 Strategic architecture alignment etc -- 19

4 Data engineering and configuration -- 17

5 Engineering approach design against failure precision etc -- 14

6 Business integration training processes CBT --6

7 Technology -- 2

Factors for ERP reimplementation success

The value of technology is determined by the person using the technology

49

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

bull ldquoEnterprise Resource Planningrdquo = ERP Systemsbull or bull Integrated Business Information Systemsrdquo = IBIS

bull = ALL the information ldquorepositoriesrdquobull = databasesbull = tablesbull = listsbull = filing drawers folders

bull real world items that require description and managementbull

bull + the numerical computations workflow and other activities that are executed with the numbers (and text) stored in these repositories

bull ALL of which can be done by human beings -- including making a messbull

What is an ERP IBISA filing cabinet

51

IBIS ndash what every company REALLY has

Etc etc etc

Custom-ization

In-house custom development

Industry specific package

Brandname ERP = FRED

Spreadsheets

Data warehouse and BI

52

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

53

bull Stalled ERP implementation

bull CEO bought into ldquoERP as a strategic resourcerdquo based on my approach

bull Highly structured strategic Product Class taxonomy

bull Clever software to add products and maintain high quality master data

bull Projects module

bull Brand Management expense taxonomy

bull Clever software to create a project for every brand line with these expense heads

bull Direct integration with General Ledger

bull Comprehensive Brand Project Management and reporting to Principals in Europe

bull New account increased turnover significantly because could do something competitors could NOT do

Dramatic improvements in competitiveness growth and profitability are the ONLY valid arbiters of the success of an ERP implementation or a strategic plan

Case Study Strategic Engineered Precision Configuration WITH Clever Customization to support the ESSENCE

Data engineering

Data engineering principlesCase study

1 ERP Dramatic increase in management information

2 Reduction in head count

3 Dramatic reduction in audit time and cost

4 Unqualified balance sheet first time in 15 years

5 Presented with the client at a public conference

1 Strategic ndash Essence of the Business and how it thrives

2 Engineered ndash rigorous systematic comprehensively tried and tested methods standard conventions expert practitioners etc

3 Precision ndash exact carefully design meticulously fashioned

4 Taxonomies ndash hierarchical information classifications ordering and organizing business information

5 Coupled to precision code schemes which adhere to a number of very specific coding rules and conventions

6 A total solution

Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)

57

Define Strategic Engineered Precision Configuration

bull Configuring the ERP so that it PRECISELY models the real worldbull The goal is that any executive manager supervisor or operator

can look at the configuration and say ldquoYES this IS my businessrdquobull Founded on master data taxonomies ndash structured semantic

contentbull Coupled to custom business specific attributesbull Supplemented by highly structured record level configurationbull Supporting small pieces of clever custom development that add

huge value and create huge strategic and operational opportunities

An ERP is a huge precision data processing factory

Feed it precision data

58

Conventional taxonomy example

ANIMALSELEPHANTSRHINOCEROSDOGSCATS

LIONSLEOPARDSDOMESTIC CATS

Persian CatsDomestic Short Hair Catsetc

59

Taxonomy defined

1 Logical word (semantic structure)

2 Precision vocabulary of preferred terms

3 Conveys understanding between humans with relevant knowledge and experience

4 Once linked to a precision code scheme the most important communication mechanism between computers and people

5 An art and a science

6 Once it is right it is OBVIOUS

Taxonomy example

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

61

Taxonomy relevance

1 Essential to effective operational and strategic use of business software

2 Nearly ALL validation lists (drop down lists) chart of accounts etc

3 Large body of expertise ndash Botany Zoology military filing Library Science Information Management etc

4 Unknown to many (most) IT professionals and business people

62

A computer isAn adding machine calculator

011+1=101+1+1=111+1+1+1=100

Called a ldquobitrdquo

8 bits make a byte

2 bytes make an ASCII character

A= ldquo41rdquo hex

0 1

63

Coding taxonomies

1 Computers only understand binary

2 The code is a unique binary pattern that corresponds to the structured language taxonomy

3 The only way the computer will appear to be intelligent

4 Results in ldquointelligent datardquo

5 Standard conventions1 Indents and trailing periods

2 Capitalization

3 Other standards and conventions

64

Taxonomy examples

1 Some practical examples of how code schemes should look

2 Various small validation lists ndash some custom some standard

3 Various custom product attributes

4 Product classification ndash custom field

5 Machine vehicle operating costs and spares

6 Consolidation Charts of Accounts medium and large organizations

65

Example of custom data entry screenWith custom taxonomies

Custom code maintenance development for client specific taxonomy

Matching codes in unrelated module provide logical integration

Getting the software to do what it supposedly cannot do

Example of exceptionally BAD practice

500528 Waste Material Consumed500530 Loss from valuation of external materials500540 Loss from valuation of own materials500550 Losses - inventory variance -consignment

sale500560 Safety Clothing500565 Safety Equipment500570 Sand amp Stone500575 Scraper Rope500580 Scrapers500585 Services500590 Signs500595 Skips amp Cages500600 Finished Goods Inventory Offset500605 Smelting amp Refining500610 Production Order Settlement - Variance500615 Steel Other500620 Steel Sections500625 Steel Sheets amp Plates

Huge impact on integration reporting etc

Current Issues with the hellip Master

bull Unstructured

bull Lack of robust disciplined code management

bull Different blocks of codes for different divisions

bull Same item in more than one place

bull Different categories should be in distinctly separate logical blocks

Current Issues with the hellip Master

bull Equivalent descriptions different codes

bull Warehouse codes embedded in item codes

bull As many as twenty occurrences of the same physical

bull Makes operation and reporting inaccurate and difficult

NQR500 TRUCKISUZUNQR500OR HHOSES EXT OUTSIDE REPAIRS HYD HOSES EXTOR HHOSES INT OUTSIDE REPAIRS HYD HOSES INTOR WINDOWS EXT OUTSIDE REPAIRS - WINDOWS EXTOR WINDOWS INT OUTSIDE REPAIRS - WINDOWS INTOREP HYD HOSES OUTSIDE REPAIRS - HYD HOSESOREP WINDOWS OUTSIDE REPAIRS - WINDOWSOIL MAROPA 320 MAROPA 320 OILOIL01 AUTO TRANS FLUID (ATF)DBOIL01-R0303 AUTO TRANS FLUID (ATF)DBOIL01-R0304 AUTO TRANS FLUID (ATF)DBOIL01-R0305 AUTO TRANS FLUID (ATF)DBOIL01-R0306 AUTO TRANS FLUID (ATF)DBOIL01-R0307 AUTO TRANS FLUID (ATF)DB

ITEM CODE DESCRIPTION ITEM CODE DESCRIPTION100004200002 TYRE LOCK RING SFETY 25 175R25 XGC E3 TYRE MICHELIN 175R25 XGC E3100004203007 TYRE MC1800R25XHAD 2 19575R16C TYRE MICHELIN 19575R16C100004203008 TYRE MC175R25XMD2 2 225R25 YO TYRE TYRE 100004203018 TYRE BS265R25VLTSE4 235X25 FS TYRE 100004203019 TYRE BS205R25VLTSE4 255R25 FS TYRE 100004203020 TYRE BS1200R24M840 265R25 FS TYRE 100004203026 TYRE FS195R14 CV2000 265R25 GY TYRE 100004203030 TYRE NOK205R25 L3 LODER GRIP BS265R25VLTSE4 TYRE BRIDGESTONE BS265R25VLTS100004203032 TYRE TOY265-25G25L520PR MC205R25XADN1 TYRE MICHELIN MC205R25XADN1100004203036 TYRE TOY205R25E3 MC235R25XADN1 TYRE MICHELIN MC235R25XADN1100004203055 TYRE MC1200R24XZY MC235R25XMD22 TYRE MICHELIN MC235R25XMD22100004203062 TYRE BS265-25L5 MC265R25XADN1 TYRE MICHELIN MC265R25XADN1100004203063 TYRE DUN265-25L5 MC265R25XMD22 TYRE MICHELIN MC265R25XMD22100004203065 TYRE MC1800R25XKD S1800R25 TYRE 100004203067 TYRE GENERAL 265-25L5 40PLY S225R25 YO TY TYRE 100004203074 TYRE BS295R25VLTSZ S235X25 FS TYRE 100004203077 TYRE PRIMEX 235-25L5 SLICK S255R25 FS TYRE 103194203001 TYRE BF GOOD RICH 40070R20 S265R25 BS TYRE BRIDGESTONE 265R25 VLT801070704049 TYRE O-RING 325T S265R25 FS TYRE 801070704051 TYRE VALVE S265R25 GY TYRE 801070704052 TYRE VALVE CORE SRI0008 TYRE MICHELIN 295R25 XADN801070704053 TYRE HANLING FEE SERVICE FEE TYRE SERVICE FEE1200R24 XZY E2 TYRE MICHELIN 1200R24 XZY E2 SPUD TYRE SPUD

Current Issues with the hellip Master Multiple occurrences of the same

physical entity with different codes

Very different codes for broadly identical physical entities ndash tyres ndash locate in entirely different locations in the table

Precision ordered dataVersus hellip

73

Value versus precisionA critical consideration

Practical fundamental strategic taxonomy precision

Busi

ness

valu

e d

eliv

ere

d

100

100

The goal

Just about every implementation I have ever seen

Financial cubeEssence of integrationWell over 1000 hours RampD

Location

Fun

ctio

n

Accounts

Accounts -- fi

nancial

Assets

Prod

ucts

Peop

le

Pro

ject

s

etc

Cubic business modelA logical taxonomic construct

Every organization has a location logical dimension ndash where we do what we do

and a functional logical dimension ndash what we do

These can be plotted on a matrix of function versus location

This is fundamental to the design of a chart of accounts and all other logical components that define the business

There are multiple further dimensions including income expenditure personnel machines products etc

Each of these should be described by a fundamental precision strategic taxonomy

This model in the general ledger provides a critical elment of integration

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

1 Broad concept been known to me for over twenty years

2 I have done some elements semi-manually

3 For years I thought everyone could understand this and do it

4 Never seen anything like it

5 Extremely powerful tool

The true value

1 Exceptionally high quality financial data

2 Extremely easy to access and analyze

3 Facilitate greatly improved high value executive level strategic decision making ndash the decisions to thrive

4 Properly used WILL lead to greatly improved competitiveness and profitability

5 This will enhance profitable growth

6 Every organization needs this

7 The current ERP market is estimated at US$56 billion

8 We can easily capture at least 1 of this over the next ten years ndash this is THE way of the future

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

1 Taxonomy approach immediately engages with executives to specify high level configuration focused on the essence of the business ndash focus on better decision making NOT process ndash strategic executive level facilitation ndash excellent executive engagement and custody

2 Fundamental focus on better strategic (thrive) decisions at executive and operational level ndash put the essence (strategy) of the business in the face of staff at all levels constantly

3 Design geared to answering the questions you have not yet thought to ask ndash no need for lengthy business requirements workshops

4 Orders of magnitude improvement in system strategic support value delivery ndash basis for enabling executives and managers to make much better decisions IF they do the work to interpret and act on the information

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

5 Move away from expensive resources constantly maintaining simple reports to developing sophisticated models that support high value understanding analysis and decision making

6 Major improvements in quality of master data and ease of master data maintenance

7 Systems easier and more efficient to use at a transaction level frequently results in productivity gains and head count reductions reduction in audit fees etc

8 Do things the software vendor does not think are possible and that may create substantial strategic value opportunities

9 Establish a culture of data precision in fact a whole culture relating to the way you run your systems

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

1 Strategic (thrive) decision support ndash psychology of decision making ndash strategic elements at top of list comply with cognitive span equals seven plus or minus two items at any level of hierarchy

2 Every validation list custom validation lists fully describe entities the way the business and executives think about them

3 Fundamental first principles strategic design with finely granular highly structured hierarchically presented content

4 Ease of reading and navigation ndash trailing periods indents capitalization precision language ndash semantic structure ndash JARampA originated standards and conventions

5 Ease of reporting ndash range coding ndash ease of report maintenance ndash context for precision configuration ndash ease and quality of master data maintenance

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

6 Creative strategic use of unrelated modules to work together and limited scope creative strategic custom development ndash the impossible achieved affordably

7 Cubic business model ndash a powerful logical ldquoactivity basedrdquo management model in the General Ledger ndash powerful strategic decision support benefits with major positive governance impacts and reduced audit fees ndash JARampA have custom developed software to assist with this

8 Lower long term system operating costs coupled with ORDERS OF MAGNITUDE IMPROVEMENT in effectiveness efficiency and decision support ndash better thrive (profitable growth decisions) ndash where the REAL value lies ndash answer the questions we have not yet thought of

85

e

Summing up ndash the JARampA Approach to Creating Competitive Advantage

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Requires a significant investment

5 An ART and a science

6 Vital to unlocking the true value of any Business Information System Investment

7 An opportunity for dramatic gearing of any investment

Better DECISIONS

87

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

7 Ten things to enhance your current systems

88

What can be done

1 Buy a new ERP ndash expensive high risk

2 Re-implement your current ERP ndash not quite as expensive

3 Comprehensive Data Warehouse with Precision Taxonomies ndash not nearly as expensive or high risk but still costly

4 Anything else -- SMALL changes

What is an ERPREALLY

A huge precision data processing factory that SHOULD be fed precision data in order to produce precision

results (the factory CAN be OLD)

What is an ERPRefurbish

vs Deleting a building

>
>

1 Software settings

2 Cubic Business Modeltrade in the General Ledger

3 Asset classification

4 Product Material Item classification catalogue

5 Classification of Personnel

6 Other specific classifications

7 Unique attributes on Products and other classification master data

8 General record level attribute settings

9 Other configuration settings

Components of Precision Configuration

93

How is value created

Value is created by business actions that deliver on the essence of why the organization exists and how it thrives

Value manifests through increased profitability growth acquisitions job satisfaction fulfilment of the strategic vision

The consequence of intuitive intelligent informed leadership business decisions ndash thrive decisions

Such decisions are facilitated accelerated and enhanced through access to more intelligent meaningful and relevant information

Answers to the questions I have not yet thought to ask

Such ldquointelligent informationrdquo is assembled as a consequence of high level strategic and executive level input into the design of the data CONTENT ndash taxonomies designed to catalogue every conceivably relevant classification ahead of time

High value intelligent c

ontent desig

n

94

Some SMALL things YOU can doTo make your ERP work better for you TOMORROW

1 Repopulate key standard attribute tables

2 Create new custom attribute tables

95

Repopulate key standard attribute tables

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

Drastically im

prove the content o

f some

key tables s

uch as Credit N

ote Reasons

Product Ite

m Class etc

96

Develop lists

1 One to ten people in a room with a projector

2 Brainstorm all possible content for the list ndash capture on screen

3 Each summarize to between five and ten headings

4 Type all the lists in

5 Combine them into between five and ten groups

6 Give each group a heading

7 Lift out sub-categories

8 Code ndash remember indents trailing periods capitalization

9 Check impacts

10Implement

97

Develop lists 2

1 Quality of list is dependent on quality of input

2 Want lists to be complete comprehensive and well designed

3 Design compromises will be with you for ever

4 Document

5 Train

6 Utilize

98

Develop lists 3

1 Develop Hierarchy

a) Hierarchy of descriptions ndash indent each level by one character position

b) HEADINGS IN CAPITAL LETTERS

c) Posting level items in Proper Case

d) Abbreviate as necessary

2 Code

a) Mirror indents with trailing periods

b) Gap code

c) Mnemonic Alpha preferred else Alpha Numeric else Numeric

d) 1 to 4 character segments separated by ldquo-rdquo

99

Create new custom attribute tables

Add user defined attri

bute fields anywhere

where they m

ake sense ndash P

roducts

Debtors (Custo

mers) e

tc

100

Develop attributes

1 One to ten people in a room with a projector

2 Brainstorm all possible attributes for management information

3 If in doubt add

4 Structure and Code as before

5 Capture sheets

6 Train staff to classify and add

7 Reports

8 Identify clever functionality that can work with attributes add where cost effective

9 Harvest information

101

Unlocking the full potential

1 Progressively improve classifications and add attributes

2 Progressively develop reports analysis and custom functionality

3 Advance to more complex and inter-related lists

a) Product Item Material Class Group is the largest list that you might apply this approach to

b) Major Master Lists like Chart of Accounts and Product Catalogue Master might be done in increments ONCE you have experience with this approach

c) Other Master Lists like Debtors and Creditors Masters could be restructured in time

4 Eventually you might find you have effectively re-implemented

102

10 things to look out for

1 Ambiguous names incorrect postings ndash ANSWER ndash change the name so that it is unambiguous ndash eg Factory -- Operating Cost and Factory ndash Asset

2 Jumbled accounts and other lists ndash ANSWER ndashnew sub-structure

3 Large number of dissimilar transactions in one account having to unscramble in Excel ndash ANSWER ndash create a block of well thought out accounts to replace the single account

4 Overlapping or duplicate entries ndash eg same Tyres in different places ndash ANSWER ndash close duplicates only one set of entries ndash may close both and open a new set of well-structured entries

5 Answers to ldquocommon senserdquo questions take ages to obtain ndash lots of analysis in Excel or custom software that keeps changing ndash check if all the common sense attributes are on the master record and add as necessary ndash as many as possible ndash once you start adding do the lot

103

10 things to look out for

6 Evaluate all manual spreadsheet and custom applications and determine where these are a response to inexact or sloppy configuration and progressively adjust or eliminate

7 Develop a comprehensive awareness of the need for accurate data train personnel in terms of neatness accuracy spelling capitalization accuracy of allocation etc

8 Develop soft-issue metrics ndash customer satisfaction employee satisfaction etc

9 Harmonize critical elements of information classification ndash Accounts Assets People Products ndash across all modules and all systems ndash develop an integrated environment especially between the ERP and the Operational Systems

10Balance the decision support load between modules ndash move the detail out of the General Ledger ndash 5 to 10 Asset Categories People Categories Inventory Categories etc

104

Summing up

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Some items require a very small investment ndash an ART and a science

5 A significant opportunity to get more out of your current systems

Better DECISIONS

105

What is your single most important insight from this presentation

What is the single most practical action that you can take tomorrow to apply strategic (right thing essence thinking more effectively

JamesJamesARobertsoncom

Please write down

your thoughts

NOW

If you do not act within 48 hours you probably never will (Bill Gates)

Act TODAY

106

Assisting clients to thrive through the effective application of IT and ERP

QuestionsWe will email you my book and hand-outs of slides

Dr James Robertson PrEng ndash The ERP Doctor -- Mobile +44 (0) 77 6862 2875 +27 (0)83 251 6644wwwJames-A-Robertson-and-Associatescom

JamesJamesARobertsoncom

LinkedIn httpukLinkedIncominDrJamesARobertsonERPDoctor

JARampA are available to assist in applying these principles

  • Slide 1
  • Slide 2
  • Slide 3
  • A word of caution
  • Slide 5
  • This is NOT in a Text Book
  • Pulse measurement
  • Motivating quotes
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • The fundamental requirements for an ERP
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • A classic practical example NO Executive involvement
  • Top down (CEO led) versus bottom up design
  • Slide 25
  • Three alternative ERP value scenarios Unlocking the TRUE potent
  • Slide 27
  • What is strategy An executive responsibility
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
  • Slide 47
  • Slide 48
  • Slide 49
  • What is an ERP IBIS A filing cabinet
  • IBIS ndash what every company REALLY has
  • Slide 52
  • Case Study Strategic Engineered Precision Configuration WITH C
  • Slide 54
  • Slide 55
  • Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)
  • Define Strategic Engineered Precision Configuration
  • Slide 58
  • Slide 59
  • Slide 60
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Slide 66
  • Slide 67
  • Slide 68
  • Current Issues with the hellip Master
  • Current Issues with the hellip Master (2)
  • Current Issues with the hellip Master (3)
  • Slide 72
  • Slide 73
  • Slide 74
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Slide 83
  • Slide 84
  • Slide 85
  • Slide 86
  • Slide 87
  • Slide 88
  • Slide 89
  • Slide 90
  • Slide 91
  • Slide 92
  • Slide 93
  • Slide 94
  • Slide 95
  • Slide 96
  • Slide 97
  • Slide 98
  • Slide 99
  • Slide 100
  • Slide 101
  • Slide 102
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
Page 47: IBIS – The Strategic View of Business Information -- by Dr James A Robertson PrEng

47

22

20

19

17

14

6 2

1Executive custody strategic solution architect accountability -- 22

2 Effective change facilitation -- 20

3 Strategic architecture alignment etc -- 19

4 Data engineering and configuration -- 17

5 Engineering approach design against failure precision etc -- 14

6 Business integration training processes CBT --6

7 Technology -- 2

Factors for ERP reimplementation success

The value of technology is determined by the person using the technology

49

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

bull ldquoEnterprise Resource Planningrdquo = ERP Systemsbull or bull Integrated Business Information Systemsrdquo = IBIS

bull = ALL the information ldquorepositoriesrdquobull = databasesbull = tablesbull = listsbull = filing drawers folders

bull real world items that require description and managementbull

bull + the numerical computations workflow and other activities that are executed with the numbers (and text) stored in these repositories

bull ALL of which can be done by human beings -- including making a messbull

What is an ERP IBISA filing cabinet

51

IBIS ndash what every company REALLY has

Etc etc etc

Custom-ization

In-house custom development

Industry specific package

Brandname ERP = FRED

Spreadsheets

Data warehouse and BI

52

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

53

bull Stalled ERP implementation

bull CEO bought into ldquoERP as a strategic resourcerdquo based on my approach

bull Highly structured strategic Product Class taxonomy

bull Clever software to add products and maintain high quality master data

bull Projects module

bull Brand Management expense taxonomy

bull Clever software to create a project for every brand line with these expense heads

bull Direct integration with General Ledger

bull Comprehensive Brand Project Management and reporting to Principals in Europe

bull New account increased turnover significantly because could do something competitors could NOT do

Dramatic improvements in competitiveness growth and profitability are the ONLY valid arbiters of the success of an ERP implementation or a strategic plan

Case Study Strategic Engineered Precision Configuration WITH Clever Customization to support the ESSENCE

Data engineering

Data engineering principlesCase study

1 ERP Dramatic increase in management information

2 Reduction in head count

3 Dramatic reduction in audit time and cost

4 Unqualified balance sheet first time in 15 years

5 Presented with the client at a public conference

1 Strategic ndash Essence of the Business and how it thrives

2 Engineered ndash rigorous systematic comprehensively tried and tested methods standard conventions expert practitioners etc

3 Precision ndash exact carefully design meticulously fashioned

4 Taxonomies ndash hierarchical information classifications ordering and organizing business information

5 Coupled to precision code schemes which adhere to a number of very specific coding rules and conventions

6 A total solution

Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)

57

Define Strategic Engineered Precision Configuration

bull Configuring the ERP so that it PRECISELY models the real worldbull The goal is that any executive manager supervisor or operator

can look at the configuration and say ldquoYES this IS my businessrdquobull Founded on master data taxonomies ndash structured semantic

contentbull Coupled to custom business specific attributesbull Supplemented by highly structured record level configurationbull Supporting small pieces of clever custom development that add

huge value and create huge strategic and operational opportunities

An ERP is a huge precision data processing factory

Feed it precision data

58

Conventional taxonomy example

ANIMALSELEPHANTSRHINOCEROSDOGSCATS

LIONSLEOPARDSDOMESTIC CATS

Persian CatsDomestic Short Hair Catsetc

59

Taxonomy defined

1 Logical word (semantic structure)

2 Precision vocabulary of preferred terms

3 Conveys understanding between humans with relevant knowledge and experience

4 Once linked to a precision code scheme the most important communication mechanism between computers and people

5 An art and a science

6 Once it is right it is OBVIOUS

Taxonomy example

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

61

Taxonomy relevance

1 Essential to effective operational and strategic use of business software

2 Nearly ALL validation lists (drop down lists) chart of accounts etc

3 Large body of expertise ndash Botany Zoology military filing Library Science Information Management etc

4 Unknown to many (most) IT professionals and business people

62

A computer isAn adding machine calculator

011+1=101+1+1=111+1+1+1=100

Called a ldquobitrdquo

8 bits make a byte

2 bytes make an ASCII character

A= ldquo41rdquo hex

0 1

63

Coding taxonomies

1 Computers only understand binary

2 The code is a unique binary pattern that corresponds to the structured language taxonomy

3 The only way the computer will appear to be intelligent

4 Results in ldquointelligent datardquo

5 Standard conventions1 Indents and trailing periods

2 Capitalization

3 Other standards and conventions

64

Taxonomy examples

1 Some practical examples of how code schemes should look

2 Various small validation lists ndash some custom some standard

3 Various custom product attributes

4 Product classification ndash custom field

5 Machine vehicle operating costs and spares

6 Consolidation Charts of Accounts medium and large organizations

65

Example of custom data entry screenWith custom taxonomies

Custom code maintenance development for client specific taxonomy

Matching codes in unrelated module provide logical integration

Getting the software to do what it supposedly cannot do

Example of exceptionally BAD practice

500528 Waste Material Consumed500530 Loss from valuation of external materials500540 Loss from valuation of own materials500550 Losses - inventory variance -consignment

sale500560 Safety Clothing500565 Safety Equipment500570 Sand amp Stone500575 Scraper Rope500580 Scrapers500585 Services500590 Signs500595 Skips amp Cages500600 Finished Goods Inventory Offset500605 Smelting amp Refining500610 Production Order Settlement - Variance500615 Steel Other500620 Steel Sections500625 Steel Sheets amp Plates

Huge impact on integration reporting etc

Current Issues with the hellip Master

bull Unstructured

bull Lack of robust disciplined code management

bull Different blocks of codes for different divisions

bull Same item in more than one place

bull Different categories should be in distinctly separate logical blocks

Current Issues with the hellip Master

bull Equivalent descriptions different codes

bull Warehouse codes embedded in item codes

bull As many as twenty occurrences of the same physical

bull Makes operation and reporting inaccurate and difficult

NQR500 TRUCKISUZUNQR500OR HHOSES EXT OUTSIDE REPAIRS HYD HOSES EXTOR HHOSES INT OUTSIDE REPAIRS HYD HOSES INTOR WINDOWS EXT OUTSIDE REPAIRS - WINDOWS EXTOR WINDOWS INT OUTSIDE REPAIRS - WINDOWS INTOREP HYD HOSES OUTSIDE REPAIRS - HYD HOSESOREP WINDOWS OUTSIDE REPAIRS - WINDOWSOIL MAROPA 320 MAROPA 320 OILOIL01 AUTO TRANS FLUID (ATF)DBOIL01-R0303 AUTO TRANS FLUID (ATF)DBOIL01-R0304 AUTO TRANS FLUID (ATF)DBOIL01-R0305 AUTO TRANS FLUID (ATF)DBOIL01-R0306 AUTO TRANS FLUID (ATF)DBOIL01-R0307 AUTO TRANS FLUID (ATF)DB

ITEM CODE DESCRIPTION ITEM CODE DESCRIPTION100004200002 TYRE LOCK RING SFETY 25 175R25 XGC E3 TYRE MICHELIN 175R25 XGC E3100004203007 TYRE MC1800R25XHAD 2 19575R16C TYRE MICHELIN 19575R16C100004203008 TYRE MC175R25XMD2 2 225R25 YO TYRE TYRE 100004203018 TYRE BS265R25VLTSE4 235X25 FS TYRE 100004203019 TYRE BS205R25VLTSE4 255R25 FS TYRE 100004203020 TYRE BS1200R24M840 265R25 FS TYRE 100004203026 TYRE FS195R14 CV2000 265R25 GY TYRE 100004203030 TYRE NOK205R25 L3 LODER GRIP BS265R25VLTSE4 TYRE BRIDGESTONE BS265R25VLTS100004203032 TYRE TOY265-25G25L520PR MC205R25XADN1 TYRE MICHELIN MC205R25XADN1100004203036 TYRE TOY205R25E3 MC235R25XADN1 TYRE MICHELIN MC235R25XADN1100004203055 TYRE MC1200R24XZY MC235R25XMD22 TYRE MICHELIN MC235R25XMD22100004203062 TYRE BS265-25L5 MC265R25XADN1 TYRE MICHELIN MC265R25XADN1100004203063 TYRE DUN265-25L5 MC265R25XMD22 TYRE MICHELIN MC265R25XMD22100004203065 TYRE MC1800R25XKD S1800R25 TYRE 100004203067 TYRE GENERAL 265-25L5 40PLY S225R25 YO TY TYRE 100004203074 TYRE BS295R25VLTSZ S235X25 FS TYRE 100004203077 TYRE PRIMEX 235-25L5 SLICK S255R25 FS TYRE 103194203001 TYRE BF GOOD RICH 40070R20 S265R25 BS TYRE BRIDGESTONE 265R25 VLT801070704049 TYRE O-RING 325T S265R25 FS TYRE 801070704051 TYRE VALVE S265R25 GY TYRE 801070704052 TYRE VALVE CORE SRI0008 TYRE MICHELIN 295R25 XADN801070704053 TYRE HANLING FEE SERVICE FEE TYRE SERVICE FEE1200R24 XZY E2 TYRE MICHELIN 1200R24 XZY E2 SPUD TYRE SPUD

Current Issues with the hellip Master Multiple occurrences of the same

physical entity with different codes

Very different codes for broadly identical physical entities ndash tyres ndash locate in entirely different locations in the table

Precision ordered dataVersus hellip

73

Value versus precisionA critical consideration

Practical fundamental strategic taxonomy precision

Busi

ness

valu

e d

eliv

ere

d

100

100

The goal

Just about every implementation I have ever seen

Financial cubeEssence of integrationWell over 1000 hours RampD

Location

Fun

ctio

n

Accounts

Accounts -- fi

nancial

Assets

Prod

ucts

Peop

le

Pro

ject

s

etc

Cubic business modelA logical taxonomic construct

Every organization has a location logical dimension ndash where we do what we do

and a functional logical dimension ndash what we do

These can be plotted on a matrix of function versus location

This is fundamental to the design of a chart of accounts and all other logical components that define the business

There are multiple further dimensions including income expenditure personnel machines products etc

Each of these should be described by a fundamental precision strategic taxonomy

This model in the general ledger provides a critical elment of integration

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

1 Broad concept been known to me for over twenty years

2 I have done some elements semi-manually

3 For years I thought everyone could understand this and do it

4 Never seen anything like it

5 Extremely powerful tool

The true value

1 Exceptionally high quality financial data

2 Extremely easy to access and analyze

3 Facilitate greatly improved high value executive level strategic decision making ndash the decisions to thrive

4 Properly used WILL lead to greatly improved competitiveness and profitability

5 This will enhance profitable growth

6 Every organization needs this

7 The current ERP market is estimated at US$56 billion

8 We can easily capture at least 1 of this over the next ten years ndash this is THE way of the future

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

1 Taxonomy approach immediately engages with executives to specify high level configuration focused on the essence of the business ndash focus on better decision making NOT process ndash strategic executive level facilitation ndash excellent executive engagement and custody

2 Fundamental focus on better strategic (thrive) decisions at executive and operational level ndash put the essence (strategy) of the business in the face of staff at all levels constantly

3 Design geared to answering the questions you have not yet thought to ask ndash no need for lengthy business requirements workshops

4 Orders of magnitude improvement in system strategic support value delivery ndash basis for enabling executives and managers to make much better decisions IF they do the work to interpret and act on the information

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

5 Move away from expensive resources constantly maintaining simple reports to developing sophisticated models that support high value understanding analysis and decision making

6 Major improvements in quality of master data and ease of master data maintenance

7 Systems easier and more efficient to use at a transaction level frequently results in productivity gains and head count reductions reduction in audit fees etc

8 Do things the software vendor does not think are possible and that may create substantial strategic value opportunities

9 Establish a culture of data precision in fact a whole culture relating to the way you run your systems

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

1 Strategic (thrive) decision support ndash psychology of decision making ndash strategic elements at top of list comply with cognitive span equals seven plus or minus two items at any level of hierarchy

2 Every validation list custom validation lists fully describe entities the way the business and executives think about them

3 Fundamental first principles strategic design with finely granular highly structured hierarchically presented content

4 Ease of reading and navigation ndash trailing periods indents capitalization precision language ndash semantic structure ndash JARampA originated standards and conventions

5 Ease of reporting ndash range coding ndash ease of report maintenance ndash context for precision configuration ndash ease and quality of master data maintenance

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

6 Creative strategic use of unrelated modules to work together and limited scope creative strategic custom development ndash the impossible achieved affordably

7 Cubic business model ndash a powerful logical ldquoactivity basedrdquo management model in the General Ledger ndash powerful strategic decision support benefits with major positive governance impacts and reduced audit fees ndash JARampA have custom developed software to assist with this

8 Lower long term system operating costs coupled with ORDERS OF MAGNITUDE IMPROVEMENT in effectiveness efficiency and decision support ndash better thrive (profitable growth decisions) ndash where the REAL value lies ndash answer the questions we have not yet thought of

85

e

Summing up ndash the JARampA Approach to Creating Competitive Advantage

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Requires a significant investment

5 An ART and a science

6 Vital to unlocking the true value of any Business Information System Investment

7 An opportunity for dramatic gearing of any investment

Better DECISIONS

87

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

7 Ten things to enhance your current systems

88

What can be done

1 Buy a new ERP ndash expensive high risk

2 Re-implement your current ERP ndash not quite as expensive

3 Comprehensive Data Warehouse with Precision Taxonomies ndash not nearly as expensive or high risk but still costly

4 Anything else -- SMALL changes

What is an ERPREALLY

A huge precision data processing factory that SHOULD be fed precision data in order to produce precision

results (the factory CAN be OLD)

What is an ERPRefurbish

vs Deleting a building

>
>

1 Software settings

2 Cubic Business Modeltrade in the General Ledger

3 Asset classification

4 Product Material Item classification catalogue

5 Classification of Personnel

6 Other specific classifications

7 Unique attributes on Products and other classification master data

8 General record level attribute settings

9 Other configuration settings

Components of Precision Configuration

93

How is value created

Value is created by business actions that deliver on the essence of why the organization exists and how it thrives

Value manifests through increased profitability growth acquisitions job satisfaction fulfilment of the strategic vision

The consequence of intuitive intelligent informed leadership business decisions ndash thrive decisions

Such decisions are facilitated accelerated and enhanced through access to more intelligent meaningful and relevant information

Answers to the questions I have not yet thought to ask

Such ldquointelligent informationrdquo is assembled as a consequence of high level strategic and executive level input into the design of the data CONTENT ndash taxonomies designed to catalogue every conceivably relevant classification ahead of time

High value intelligent c

ontent desig

n

94

Some SMALL things YOU can doTo make your ERP work better for you TOMORROW

1 Repopulate key standard attribute tables

2 Create new custom attribute tables

95

Repopulate key standard attribute tables

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

Drastically im

prove the content o

f some

key tables s

uch as Credit N

ote Reasons

Product Ite

m Class etc

96

Develop lists

1 One to ten people in a room with a projector

2 Brainstorm all possible content for the list ndash capture on screen

3 Each summarize to between five and ten headings

4 Type all the lists in

5 Combine them into between five and ten groups

6 Give each group a heading

7 Lift out sub-categories

8 Code ndash remember indents trailing periods capitalization

9 Check impacts

10Implement

97

Develop lists 2

1 Quality of list is dependent on quality of input

2 Want lists to be complete comprehensive and well designed

3 Design compromises will be with you for ever

4 Document

5 Train

6 Utilize

98

Develop lists 3

1 Develop Hierarchy

a) Hierarchy of descriptions ndash indent each level by one character position

b) HEADINGS IN CAPITAL LETTERS

c) Posting level items in Proper Case

d) Abbreviate as necessary

2 Code

a) Mirror indents with trailing periods

b) Gap code

c) Mnemonic Alpha preferred else Alpha Numeric else Numeric

d) 1 to 4 character segments separated by ldquo-rdquo

99

Create new custom attribute tables

Add user defined attri

bute fields anywhere

where they m

ake sense ndash P

roducts

Debtors (Custo

mers) e

tc

100

Develop attributes

1 One to ten people in a room with a projector

2 Brainstorm all possible attributes for management information

3 If in doubt add

4 Structure and Code as before

5 Capture sheets

6 Train staff to classify and add

7 Reports

8 Identify clever functionality that can work with attributes add where cost effective

9 Harvest information

101

Unlocking the full potential

1 Progressively improve classifications and add attributes

2 Progressively develop reports analysis and custom functionality

3 Advance to more complex and inter-related lists

a) Product Item Material Class Group is the largest list that you might apply this approach to

b) Major Master Lists like Chart of Accounts and Product Catalogue Master might be done in increments ONCE you have experience with this approach

c) Other Master Lists like Debtors and Creditors Masters could be restructured in time

4 Eventually you might find you have effectively re-implemented

102

10 things to look out for

1 Ambiguous names incorrect postings ndash ANSWER ndash change the name so that it is unambiguous ndash eg Factory -- Operating Cost and Factory ndash Asset

2 Jumbled accounts and other lists ndash ANSWER ndashnew sub-structure

3 Large number of dissimilar transactions in one account having to unscramble in Excel ndash ANSWER ndash create a block of well thought out accounts to replace the single account

4 Overlapping or duplicate entries ndash eg same Tyres in different places ndash ANSWER ndash close duplicates only one set of entries ndash may close both and open a new set of well-structured entries

5 Answers to ldquocommon senserdquo questions take ages to obtain ndash lots of analysis in Excel or custom software that keeps changing ndash check if all the common sense attributes are on the master record and add as necessary ndash as many as possible ndash once you start adding do the lot

103

10 things to look out for

6 Evaluate all manual spreadsheet and custom applications and determine where these are a response to inexact or sloppy configuration and progressively adjust or eliminate

7 Develop a comprehensive awareness of the need for accurate data train personnel in terms of neatness accuracy spelling capitalization accuracy of allocation etc

8 Develop soft-issue metrics ndash customer satisfaction employee satisfaction etc

9 Harmonize critical elements of information classification ndash Accounts Assets People Products ndash across all modules and all systems ndash develop an integrated environment especially between the ERP and the Operational Systems

10Balance the decision support load between modules ndash move the detail out of the General Ledger ndash 5 to 10 Asset Categories People Categories Inventory Categories etc

104

Summing up

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Some items require a very small investment ndash an ART and a science

5 A significant opportunity to get more out of your current systems

Better DECISIONS

105

What is your single most important insight from this presentation

What is the single most practical action that you can take tomorrow to apply strategic (right thing essence thinking more effectively

JamesJamesARobertsoncom

Please write down

your thoughts

NOW

If you do not act within 48 hours you probably never will (Bill Gates)

Act TODAY

106

Assisting clients to thrive through the effective application of IT and ERP

QuestionsWe will email you my book and hand-outs of slides

Dr James Robertson PrEng ndash The ERP Doctor -- Mobile +44 (0) 77 6862 2875 +27 (0)83 251 6644wwwJames-A-Robertson-and-Associatescom

JamesJamesARobertsoncom

LinkedIn httpukLinkedIncominDrJamesARobertsonERPDoctor

JARampA are available to assist in applying these principles

  • Slide 1
  • Slide 2
  • Slide 3
  • A word of caution
  • Slide 5
  • This is NOT in a Text Book
  • Pulse measurement
  • Motivating quotes
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • The fundamental requirements for an ERP
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • A classic practical example NO Executive involvement
  • Top down (CEO led) versus bottom up design
  • Slide 25
  • Three alternative ERP value scenarios Unlocking the TRUE potent
  • Slide 27
  • What is strategy An executive responsibility
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
  • Slide 47
  • Slide 48
  • Slide 49
  • What is an ERP IBIS A filing cabinet
  • IBIS ndash what every company REALLY has
  • Slide 52
  • Case Study Strategic Engineered Precision Configuration WITH C
  • Slide 54
  • Slide 55
  • Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)
  • Define Strategic Engineered Precision Configuration
  • Slide 58
  • Slide 59
  • Slide 60
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Slide 66
  • Slide 67
  • Slide 68
  • Current Issues with the hellip Master
  • Current Issues with the hellip Master (2)
  • Current Issues with the hellip Master (3)
  • Slide 72
  • Slide 73
  • Slide 74
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Slide 83
  • Slide 84
  • Slide 85
  • Slide 86
  • Slide 87
  • Slide 88
  • Slide 89
  • Slide 90
  • Slide 91
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  • Slide 93
  • Slide 94
  • Slide 95
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  • Slide 97
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  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
Page 48: IBIS – The Strategic View of Business Information -- by Dr James A Robertson PrEng

The value of technology is determined by the person using the technology

49

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

bull ldquoEnterprise Resource Planningrdquo = ERP Systemsbull or bull Integrated Business Information Systemsrdquo = IBIS

bull = ALL the information ldquorepositoriesrdquobull = databasesbull = tablesbull = listsbull = filing drawers folders

bull real world items that require description and managementbull

bull + the numerical computations workflow and other activities that are executed with the numbers (and text) stored in these repositories

bull ALL of which can be done by human beings -- including making a messbull

What is an ERP IBISA filing cabinet

51

IBIS ndash what every company REALLY has

Etc etc etc

Custom-ization

In-house custom development

Industry specific package

Brandname ERP = FRED

Spreadsheets

Data warehouse and BI

52

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

53

bull Stalled ERP implementation

bull CEO bought into ldquoERP as a strategic resourcerdquo based on my approach

bull Highly structured strategic Product Class taxonomy

bull Clever software to add products and maintain high quality master data

bull Projects module

bull Brand Management expense taxonomy

bull Clever software to create a project for every brand line with these expense heads

bull Direct integration with General Ledger

bull Comprehensive Brand Project Management and reporting to Principals in Europe

bull New account increased turnover significantly because could do something competitors could NOT do

Dramatic improvements in competitiveness growth and profitability are the ONLY valid arbiters of the success of an ERP implementation or a strategic plan

Case Study Strategic Engineered Precision Configuration WITH Clever Customization to support the ESSENCE

Data engineering

Data engineering principlesCase study

1 ERP Dramatic increase in management information

2 Reduction in head count

3 Dramatic reduction in audit time and cost

4 Unqualified balance sheet first time in 15 years

5 Presented with the client at a public conference

1 Strategic ndash Essence of the Business and how it thrives

2 Engineered ndash rigorous systematic comprehensively tried and tested methods standard conventions expert practitioners etc

3 Precision ndash exact carefully design meticulously fashioned

4 Taxonomies ndash hierarchical information classifications ordering and organizing business information

5 Coupled to precision code schemes which adhere to a number of very specific coding rules and conventions

6 A total solution

Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)

57

Define Strategic Engineered Precision Configuration

bull Configuring the ERP so that it PRECISELY models the real worldbull The goal is that any executive manager supervisor or operator

can look at the configuration and say ldquoYES this IS my businessrdquobull Founded on master data taxonomies ndash structured semantic

contentbull Coupled to custom business specific attributesbull Supplemented by highly structured record level configurationbull Supporting small pieces of clever custom development that add

huge value and create huge strategic and operational opportunities

An ERP is a huge precision data processing factory

Feed it precision data

58

Conventional taxonomy example

ANIMALSELEPHANTSRHINOCEROSDOGSCATS

LIONSLEOPARDSDOMESTIC CATS

Persian CatsDomestic Short Hair Catsetc

59

Taxonomy defined

1 Logical word (semantic structure)

2 Precision vocabulary of preferred terms

3 Conveys understanding between humans with relevant knowledge and experience

4 Once linked to a precision code scheme the most important communication mechanism between computers and people

5 An art and a science

6 Once it is right it is OBVIOUS

Taxonomy example

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

61

Taxonomy relevance

1 Essential to effective operational and strategic use of business software

2 Nearly ALL validation lists (drop down lists) chart of accounts etc

3 Large body of expertise ndash Botany Zoology military filing Library Science Information Management etc

4 Unknown to many (most) IT professionals and business people

62

A computer isAn adding machine calculator

011+1=101+1+1=111+1+1+1=100

Called a ldquobitrdquo

8 bits make a byte

2 bytes make an ASCII character

A= ldquo41rdquo hex

0 1

63

Coding taxonomies

1 Computers only understand binary

2 The code is a unique binary pattern that corresponds to the structured language taxonomy

3 The only way the computer will appear to be intelligent

4 Results in ldquointelligent datardquo

5 Standard conventions1 Indents and trailing periods

2 Capitalization

3 Other standards and conventions

64

Taxonomy examples

1 Some practical examples of how code schemes should look

2 Various small validation lists ndash some custom some standard

3 Various custom product attributes

4 Product classification ndash custom field

5 Machine vehicle operating costs and spares

6 Consolidation Charts of Accounts medium and large organizations

65

Example of custom data entry screenWith custom taxonomies

Custom code maintenance development for client specific taxonomy

Matching codes in unrelated module provide logical integration

Getting the software to do what it supposedly cannot do

Example of exceptionally BAD practice

500528 Waste Material Consumed500530 Loss from valuation of external materials500540 Loss from valuation of own materials500550 Losses - inventory variance -consignment

sale500560 Safety Clothing500565 Safety Equipment500570 Sand amp Stone500575 Scraper Rope500580 Scrapers500585 Services500590 Signs500595 Skips amp Cages500600 Finished Goods Inventory Offset500605 Smelting amp Refining500610 Production Order Settlement - Variance500615 Steel Other500620 Steel Sections500625 Steel Sheets amp Plates

Huge impact on integration reporting etc

Current Issues with the hellip Master

bull Unstructured

bull Lack of robust disciplined code management

bull Different blocks of codes for different divisions

bull Same item in more than one place

bull Different categories should be in distinctly separate logical blocks

Current Issues with the hellip Master

bull Equivalent descriptions different codes

bull Warehouse codes embedded in item codes

bull As many as twenty occurrences of the same physical

bull Makes operation and reporting inaccurate and difficult

NQR500 TRUCKISUZUNQR500OR HHOSES EXT OUTSIDE REPAIRS HYD HOSES EXTOR HHOSES INT OUTSIDE REPAIRS HYD HOSES INTOR WINDOWS EXT OUTSIDE REPAIRS - WINDOWS EXTOR WINDOWS INT OUTSIDE REPAIRS - WINDOWS INTOREP HYD HOSES OUTSIDE REPAIRS - HYD HOSESOREP WINDOWS OUTSIDE REPAIRS - WINDOWSOIL MAROPA 320 MAROPA 320 OILOIL01 AUTO TRANS FLUID (ATF)DBOIL01-R0303 AUTO TRANS FLUID (ATF)DBOIL01-R0304 AUTO TRANS FLUID (ATF)DBOIL01-R0305 AUTO TRANS FLUID (ATF)DBOIL01-R0306 AUTO TRANS FLUID (ATF)DBOIL01-R0307 AUTO TRANS FLUID (ATF)DB

ITEM CODE DESCRIPTION ITEM CODE DESCRIPTION100004200002 TYRE LOCK RING SFETY 25 175R25 XGC E3 TYRE MICHELIN 175R25 XGC E3100004203007 TYRE MC1800R25XHAD 2 19575R16C TYRE MICHELIN 19575R16C100004203008 TYRE MC175R25XMD2 2 225R25 YO TYRE TYRE 100004203018 TYRE BS265R25VLTSE4 235X25 FS TYRE 100004203019 TYRE BS205R25VLTSE4 255R25 FS TYRE 100004203020 TYRE BS1200R24M840 265R25 FS TYRE 100004203026 TYRE FS195R14 CV2000 265R25 GY TYRE 100004203030 TYRE NOK205R25 L3 LODER GRIP BS265R25VLTSE4 TYRE BRIDGESTONE BS265R25VLTS100004203032 TYRE TOY265-25G25L520PR MC205R25XADN1 TYRE MICHELIN MC205R25XADN1100004203036 TYRE TOY205R25E3 MC235R25XADN1 TYRE MICHELIN MC235R25XADN1100004203055 TYRE MC1200R24XZY MC235R25XMD22 TYRE MICHELIN MC235R25XMD22100004203062 TYRE BS265-25L5 MC265R25XADN1 TYRE MICHELIN MC265R25XADN1100004203063 TYRE DUN265-25L5 MC265R25XMD22 TYRE MICHELIN MC265R25XMD22100004203065 TYRE MC1800R25XKD S1800R25 TYRE 100004203067 TYRE GENERAL 265-25L5 40PLY S225R25 YO TY TYRE 100004203074 TYRE BS295R25VLTSZ S235X25 FS TYRE 100004203077 TYRE PRIMEX 235-25L5 SLICK S255R25 FS TYRE 103194203001 TYRE BF GOOD RICH 40070R20 S265R25 BS TYRE BRIDGESTONE 265R25 VLT801070704049 TYRE O-RING 325T S265R25 FS TYRE 801070704051 TYRE VALVE S265R25 GY TYRE 801070704052 TYRE VALVE CORE SRI0008 TYRE MICHELIN 295R25 XADN801070704053 TYRE HANLING FEE SERVICE FEE TYRE SERVICE FEE1200R24 XZY E2 TYRE MICHELIN 1200R24 XZY E2 SPUD TYRE SPUD

Current Issues with the hellip Master Multiple occurrences of the same

physical entity with different codes

Very different codes for broadly identical physical entities ndash tyres ndash locate in entirely different locations in the table

Precision ordered dataVersus hellip

73

Value versus precisionA critical consideration

Practical fundamental strategic taxonomy precision

Busi

ness

valu

e d

eliv

ere

d

100

100

The goal

Just about every implementation I have ever seen

Financial cubeEssence of integrationWell over 1000 hours RampD

Location

Fun

ctio

n

Accounts

Accounts -- fi

nancial

Assets

Prod

ucts

Peop

le

Pro

ject

s

etc

Cubic business modelA logical taxonomic construct

Every organization has a location logical dimension ndash where we do what we do

and a functional logical dimension ndash what we do

These can be plotted on a matrix of function versus location

This is fundamental to the design of a chart of accounts and all other logical components that define the business

There are multiple further dimensions including income expenditure personnel machines products etc

Each of these should be described by a fundamental precision strategic taxonomy

This model in the general ledger provides a critical elment of integration

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

1 Broad concept been known to me for over twenty years

2 I have done some elements semi-manually

3 For years I thought everyone could understand this and do it

4 Never seen anything like it

5 Extremely powerful tool

The true value

1 Exceptionally high quality financial data

2 Extremely easy to access and analyze

3 Facilitate greatly improved high value executive level strategic decision making ndash the decisions to thrive

4 Properly used WILL lead to greatly improved competitiveness and profitability

5 This will enhance profitable growth

6 Every organization needs this

7 The current ERP market is estimated at US$56 billion

8 We can easily capture at least 1 of this over the next ten years ndash this is THE way of the future

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

1 Taxonomy approach immediately engages with executives to specify high level configuration focused on the essence of the business ndash focus on better decision making NOT process ndash strategic executive level facilitation ndash excellent executive engagement and custody

2 Fundamental focus on better strategic (thrive) decisions at executive and operational level ndash put the essence (strategy) of the business in the face of staff at all levels constantly

3 Design geared to answering the questions you have not yet thought to ask ndash no need for lengthy business requirements workshops

4 Orders of magnitude improvement in system strategic support value delivery ndash basis for enabling executives and managers to make much better decisions IF they do the work to interpret and act on the information

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

5 Move away from expensive resources constantly maintaining simple reports to developing sophisticated models that support high value understanding analysis and decision making

6 Major improvements in quality of master data and ease of master data maintenance

7 Systems easier and more efficient to use at a transaction level frequently results in productivity gains and head count reductions reduction in audit fees etc

8 Do things the software vendor does not think are possible and that may create substantial strategic value opportunities

9 Establish a culture of data precision in fact a whole culture relating to the way you run your systems

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

1 Strategic (thrive) decision support ndash psychology of decision making ndash strategic elements at top of list comply with cognitive span equals seven plus or minus two items at any level of hierarchy

2 Every validation list custom validation lists fully describe entities the way the business and executives think about them

3 Fundamental first principles strategic design with finely granular highly structured hierarchically presented content

4 Ease of reading and navigation ndash trailing periods indents capitalization precision language ndash semantic structure ndash JARampA originated standards and conventions

5 Ease of reporting ndash range coding ndash ease of report maintenance ndash context for precision configuration ndash ease and quality of master data maintenance

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

6 Creative strategic use of unrelated modules to work together and limited scope creative strategic custom development ndash the impossible achieved affordably

7 Cubic business model ndash a powerful logical ldquoactivity basedrdquo management model in the General Ledger ndash powerful strategic decision support benefits with major positive governance impacts and reduced audit fees ndash JARampA have custom developed software to assist with this

8 Lower long term system operating costs coupled with ORDERS OF MAGNITUDE IMPROVEMENT in effectiveness efficiency and decision support ndash better thrive (profitable growth decisions) ndash where the REAL value lies ndash answer the questions we have not yet thought of

85

e

Summing up ndash the JARampA Approach to Creating Competitive Advantage

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Requires a significant investment

5 An ART and a science

6 Vital to unlocking the true value of any Business Information System Investment

7 An opportunity for dramatic gearing of any investment

Better DECISIONS

87

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

7 Ten things to enhance your current systems

88

What can be done

1 Buy a new ERP ndash expensive high risk

2 Re-implement your current ERP ndash not quite as expensive

3 Comprehensive Data Warehouse with Precision Taxonomies ndash not nearly as expensive or high risk but still costly

4 Anything else -- SMALL changes

What is an ERPREALLY

A huge precision data processing factory that SHOULD be fed precision data in order to produce precision

results (the factory CAN be OLD)

What is an ERPRefurbish

vs Deleting a building

>
>

1 Software settings

2 Cubic Business Modeltrade in the General Ledger

3 Asset classification

4 Product Material Item classification catalogue

5 Classification of Personnel

6 Other specific classifications

7 Unique attributes on Products and other classification master data

8 General record level attribute settings

9 Other configuration settings

Components of Precision Configuration

93

How is value created

Value is created by business actions that deliver on the essence of why the organization exists and how it thrives

Value manifests through increased profitability growth acquisitions job satisfaction fulfilment of the strategic vision

The consequence of intuitive intelligent informed leadership business decisions ndash thrive decisions

Such decisions are facilitated accelerated and enhanced through access to more intelligent meaningful and relevant information

Answers to the questions I have not yet thought to ask

Such ldquointelligent informationrdquo is assembled as a consequence of high level strategic and executive level input into the design of the data CONTENT ndash taxonomies designed to catalogue every conceivably relevant classification ahead of time

High value intelligent c

ontent desig

n

94

Some SMALL things YOU can doTo make your ERP work better for you TOMORROW

1 Repopulate key standard attribute tables

2 Create new custom attribute tables

95

Repopulate key standard attribute tables

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

Drastically im

prove the content o

f some

key tables s

uch as Credit N

ote Reasons

Product Ite

m Class etc

96

Develop lists

1 One to ten people in a room with a projector

2 Brainstorm all possible content for the list ndash capture on screen

3 Each summarize to between five and ten headings

4 Type all the lists in

5 Combine them into between five and ten groups

6 Give each group a heading

7 Lift out sub-categories

8 Code ndash remember indents trailing periods capitalization

9 Check impacts

10Implement

97

Develop lists 2

1 Quality of list is dependent on quality of input

2 Want lists to be complete comprehensive and well designed

3 Design compromises will be with you for ever

4 Document

5 Train

6 Utilize

98

Develop lists 3

1 Develop Hierarchy

a) Hierarchy of descriptions ndash indent each level by one character position

b) HEADINGS IN CAPITAL LETTERS

c) Posting level items in Proper Case

d) Abbreviate as necessary

2 Code

a) Mirror indents with trailing periods

b) Gap code

c) Mnemonic Alpha preferred else Alpha Numeric else Numeric

d) 1 to 4 character segments separated by ldquo-rdquo

99

Create new custom attribute tables

Add user defined attri

bute fields anywhere

where they m

ake sense ndash P

roducts

Debtors (Custo

mers) e

tc

100

Develop attributes

1 One to ten people in a room with a projector

2 Brainstorm all possible attributes for management information

3 If in doubt add

4 Structure and Code as before

5 Capture sheets

6 Train staff to classify and add

7 Reports

8 Identify clever functionality that can work with attributes add where cost effective

9 Harvest information

101

Unlocking the full potential

1 Progressively improve classifications and add attributes

2 Progressively develop reports analysis and custom functionality

3 Advance to more complex and inter-related lists

a) Product Item Material Class Group is the largest list that you might apply this approach to

b) Major Master Lists like Chart of Accounts and Product Catalogue Master might be done in increments ONCE you have experience with this approach

c) Other Master Lists like Debtors and Creditors Masters could be restructured in time

4 Eventually you might find you have effectively re-implemented

102

10 things to look out for

1 Ambiguous names incorrect postings ndash ANSWER ndash change the name so that it is unambiguous ndash eg Factory -- Operating Cost and Factory ndash Asset

2 Jumbled accounts and other lists ndash ANSWER ndashnew sub-structure

3 Large number of dissimilar transactions in one account having to unscramble in Excel ndash ANSWER ndash create a block of well thought out accounts to replace the single account

4 Overlapping or duplicate entries ndash eg same Tyres in different places ndash ANSWER ndash close duplicates only one set of entries ndash may close both and open a new set of well-structured entries

5 Answers to ldquocommon senserdquo questions take ages to obtain ndash lots of analysis in Excel or custom software that keeps changing ndash check if all the common sense attributes are on the master record and add as necessary ndash as many as possible ndash once you start adding do the lot

103

10 things to look out for

6 Evaluate all manual spreadsheet and custom applications and determine where these are a response to inexact or sloppy configuration and progressively adjust or eliminate

7 Develop a comprehensive awareness of the need for accurate data train personnel in terms of neatness accuracy spelling capitalization accuracy of allocation etc

8 Develop soft-issue metrics ndash customer satisfaction employee satisfaction etc

9 Harmonize critical elements of information classification ndash Accounts Assets People Products ndash across all modules and all systems ndash develop an integrated environment especially between the ERP and the Operational Systems

10Balance the decision support load between modules ndash move the detail out of the General Ledger ndash 5 to 10 Asset Categories People Categories Inventory Categories etc

104

Summing up

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Some items require a very small investment ndash an ART and a science

5 A significant opportunity to get more out of your current systems

Better DECISIONS

105

What is your single most important insight from this presentation

What is the single most practical action that you can take tomorrow to apply strategic (right thing essence thinking more effectively

JamesJamesARobertsoncom

Please write down

your thoughts

NOW

If you do not act within 48 hours you probably never will (Bill Gates)

Act TODAY

106

Assisting clients to thrive through the effective application of IT and ERP

QuestionsWe will email you my book and hand-outs of slides

Dr James Robertson PrEng ndash The ERP Doctor -- Mobile +44 (0) 77 6862 2875 +27 (0)83 251 6644wwwJames-A-Robertson-and-Associatescom

JamesJamesARobertsoncom

LinkedIn httpukLinkedIncominDrJamesARobertsonERPDoctor

JARampA are available to assist in applying these principles

  • Slide 1
  • Slide 2
  • Slide 3
  • A word of caution
  • Slide 5
  • This is NOT in a Text Book
  • Pulse measurement
  • Motivating quotes
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • The fundamental requirements for an ERP
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • A classic practical example NO Executive involvement
  • Top down (CEO led) versus bottom up design
  • Slide 25
  • Three alternative ERP value scenarios Unlocking the TRUE potent
  • Slide 27
  • What is strategy An executive responsibility
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
  • Slide 47
  • Slide 48
  • Slide 49
  • What is an ERP IBIS A filing cabinet
  • IBIS ndash what every company REALLY has
  • Slide 52
  • Case Study Strategic Engineered Precision Configuration WITH C
  • Slide 54
  • Slide 55
  • Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)
  • Define Strategic Engineered Precision Configuration
  • Slide 58
  • Slide 59
  • Slide 60
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Slide 66
  • Slide 67
  • Slide 68
  • Current Issues with the hellip Master
  • Current Issues with the hellip Master (2)
  • Current Issues with the hellip Master (3)
  • Slide 72
  • Slide 73
  • Slide 74
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Slide 83
  • Slide 84
  • Slide 85
  • Slide 86
  • Slide 87
  • Slide 88
  • Slide 89
  • Slide 90
  • Slide 91
  • Slide 92
  • Slide 93
  • Slide 94
  • Slide 95
  • Slide 96
  • Slide 97
  • Slide 98
  • Slide 99
  • Slide 100
  • Slide 101
  • Slide 102
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
Page 49: IBIS – The Strategic View of Business Information -- by Dr James A Robertson PrEng

49

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

bull ldquoEnterprise Resource Planningrdquo = ERP Systemsbull or bull Integrated Business Information Systemsrdquo = IBIS

bull = ALL the information ldquorepositoriesrdquobull = databasesbull = tablesbull = listsbull = filing drawers folders

bull real world items that require description and managementbull

bull + the numerical computations workflow and other activities that are executed with the numbers (and text) stored in these repositories

bull ALL of which can be done by human beings -- including making a messbull

What is an ERP IBISA filing cabinet

51

IBIS ndash what every company REALLY has

Etc etc etc

Custom-ization

In-house custom development

Industry specific package

Brandname ERP = FRED

Spreadsheets

Data warehouse and BI

52

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

53

bull Stalled ERP implementation

bull CEO bought into ldquoERP as a strategic resourcerdquo based on my approach

bull Highly structured strategic Product Class taxonomy

bull Clever software to add products and maintain high quality master data

bull Projects module

bull Brand Management expense taxonomy

bull Clever software to create a project for every brand line with these expense heads

bull Direct integration with General Ledger

bull Comprehensive Brand Project Management and reporting to Principals in Europe

bull New account increased turnover significantly because could do something competitors could NOT do

Dramatic improvements in competitiveness growth and profitability are the ONLY valid arbiters of the success of an ERP implementation or a strategic plan

Case Study Strategic Engineered Precision Configuration WITH Clever Customization to support the ESSENCE

Data engineering

Data engineering principlesCase study

1 ERP Dramatic increase in management information

2 Reduction in head count

3 Dramatic reduction in audit time and cost

4 Unqualified balance sheet first time in 15 years

5 Presented with the client at a public conference

1 Strategic ndash Essence of the Business and how it thrives

2 Engineered ndash rigorous systematic comprehensively tried and tested methods standard conventions expert practitioners etc

3 Precision ndash exact carefully design meticulously fashioned

4 Taxonomies ndash hierarchical information classifications ordering and organizing business information

5 Coupled to precision code schemes which adhere to a number of very specific coding rules and conventions

6 A total solution

Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)

57

Define Strategic Engineered Precision Configuration

bull Configuring the ERP so that it PRECISELY models the real worldbull The goal is that any executive manager supervisor or operator

can look at the configuration and say ldquoYES this IS my businessrdquobull Founded on master data taxonomies ndash structured semantic

contentbull Coupled to custom business specific attributesbull Supplemented by highly structured record level configurationbull Supporting small pieces of clever custom development that add

huge value and create huge strategic and operational opportunities

An ERP is a huge precision data processing factory

Feed it precision data

58

Conventional taxonomy example

ANIMALSELEPHANTSRHINOCEROSDOGSCATS

LIONSLEOPARDSDOMESTIC CATS

Persian CatsDomestic Short Hair Catsetc

59

Taxonomy defined

1 Logical word (semantic structure)

2 Precision vocabulary of preferred terms

3 Conveys understanding between humans with relevant knowledge and experience

4 Once linked to a precision code scheme the most important communication mechanism between computers and people

5 An art and a science

6 Once it is right it is OBVIOUS

Taxonomy example

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

61

Taxonomy relevance

1 Essential to effective operational and strategic use of business software

2 Nearly ALL validation lists (drop down lists) chart of accounts etc

3 Large body of expertise ndash Botany Zoology military filing Library Science Information Management etc

4 Unknown to many (most) IT professionals and business people

62

A computer isAn adding machine calculator

011+1=101+1+1=111+1+1+1=100

Called a ldquobitrdquo

8 bits make a byte

2 bytes make an ASCII character

A= ldquo41rdquo hex

0 1

63

Coding taxonomies

1 Computers only understand binary

2 The code is a unique binary pattern that corresponds to the structured language taxonomy

3 The only way the computer will appear to be intelligent

4 Results in ldquointelligent datardquo

5 Standard conventions1 Indents and trailing periods

2 Capitalization

3 Other standards and conventions

64

Taxonomy examples

1 Some practical examples of how code schemes should look

2 Various small validation lists ndash some custom some standard

3 Various custom product attributes

4 Product classification ndash custom field

5 Machine vehicle operating costs and spares

6 Consolidation Charts of Accounts medium and large organizations

65

Example of custom data entry screenWith custom taxonomies

Custom code maintenance development for client specific taxonomy

Matching codes in unrelated module provide logical integration

Getting the software to do what it supposedly cannot do

Example of exceptionally BAD practice

500528 Waste Material Consumed500530 Loss from valuation of external materials500540 Loss from valuation of own materials500550 Losses - inventory variance -consignment

sale500560 Safety Clothing500565 Safety Equipment500570 Sand amp Stone500575 Scraper Rope500580 Scrapers500585 Services500590 Signs500595 Skips amp Cages500600 Finished Goods Inventory Offset500605 Smelting amp Refining500610 Production Order Settlement - Variance500615 Steel Other500620 Steel Sections500625 Steel Sheets amp Plates

Huge impact on integration reporting etc

Current Issues with the hellip Master

bull Unstructured

bull Lack of robust disciplined code management

bull Different blocks of codes for different divisions

bull Same item in more than one place

bull Different categories should be in distinctly separate logical blocks

Current Issues with the hellip Master

bull Equivalent descriptions different codes

bull Warehouse codes embedded in item codes

bull As many as twenty occurrences of the same physical

bull Makes operation and reporting inaccurate and difficult

NQR500 TRUCKISUZUNQR500OR HHOSES EXT OUTSIDE REPAIRS HYD HOSES EXTOR HHOSES INT OUTSIDE REPAIRS HYD HOSES INTOR WINDOWS EXT OUTSIDE REPAIRS - WINDOWS EXTOR WINDOWS INT OUTSIDE REPAIRS - WINDOWS INTOREP HYD HOSES OUTSIDE REPAIRS - HYD HOSESOREP WINDOWS OUTSIDE REPAIRS - WINDOWSOIL MAROPA 320 MAROPA 320 OILOIL01 AUTO TRANS FLUID (ATF)DBOIL01-R0303 AUTO TRANS FLUID (ATF)DBOIL01-R0304 AUTO TRANS FLUID (ATF)DBOIL01-R0305 AUTO TRANS FLUID (ATF)DBOIL01-R0306 AUTO TRANS FLUID (ATF)DBOIL01-R0307 AUTO TRANS FLUID (ATF)DB

ITEM CODE DESCRIPTION ITEM CODE DESCRIPTION100004200002 TYRE LOCK RING SFETY 25 175R25 XGC E3 TYRE MICHELIN 175R25 XGC E3100004203007 TYRE MC1800R25XHAD 2 19575R16C TYRE MICHELIN 19575R16C100004203008 TYRE MC175R25XMD2 2 225R25 YO TYRE TYRE 100004203018 TYRE BS265R25VLTSE4 235X25 FS TYRE 100004203019 TYRE BS205R25VLTSE4 255R25 FS TYRE 100004203020 TYRE BS1200R24M840 265R25 FS TYRE 100004203026 TYRE FS195R14 CV2000 265R25 GY TYRE 100004203030 TYRE NOK205R25 L3 LODER GRIP BS265R25VLTSE4 TYRE BRIDGESTONE BS265R25VLTS100004203032 TYRE TOY265-25G25L520PR MC205R25XADN1 TYRE MICHELIN MC205R25XADN1100004203036 TYRE TOY205R25E3 MC235R25XADN1 TYRE MICHELIN MC235R25XADN1100004203055 TYRE MC1200R24XZY MC235R25XMD22 TYRE MICHELIN MC235R25XMD22100004203062 TYRE BS265-25L5 MC265R25XADN1 TYRE MICHELIN MC265R25XADN1100004203063 TYRE DUN265-25L5 MC265R25XMD22 TYRE MICHELIN MC265R25XMD22100004203065 TYRE MC1800R25XKD S1800R25 TYRE 100004203067 TYRE GENERAL 265-25L5 40PLY S225R25 YO TY TYRE 100004203074 TYRE BS295R25VLTSZ S235X25 FS TYRE 100004203077 TYRE PRIMEX 235-25L5 SLICK S255R25 FS TYRE 103194203001 TYRE BF GOOD RICH 40070R20 S265R25 BS TYRE BRIDGESTONE 265R25 VLT801070704049 TYRE O-RING 325T S265R25 FS TYRE 801070704051 TYRE VALVE S265R25 GY TYRE 801070704052 TYRE VALVE CORE SRI0008 TYRE MICHELIN 295R25 XADN801070704053 TYRE HANLING FEE SERVICE FEE TYRE SERVICE FEE1200R24 XZY E2 TYRE MICHELIN 1200R24 XZY E2 SPUD TYRE SPUD

Current Issues with the hellip Master Multiple occurrences of the same

physical entity with different codes

Very different codes for broadly identical physical entities ndash tyres ndash locate in entirely different locations in the table

Precision ordered dataVersus hellip

73

Value versus precisionA critical consideration

Practical fundamental strategic taxonomy precision

Busi

ness

valu

e d

eliv

ere

d

100

100

The goal

Just about every implementation I have ever seen

Financial cubeEssence of integrationWell over 1000 hours RampD

Location

Fun

ctio

n

Accounts

Accounts -- fi

nancial

Assets

Prod

ucts

Peop

le

Pro

ject

s

etc

Cubic business modelA logical taxonomic construct

Every organization has a location logical dimension ndash where we do what we do

and a functional logical dimension ndash what we do

These can be plotted on a matrix of function versus location

This is fundamental to the design of a chart of accounts and all other logical components that define the business

There are multiple further dimensions including income expenditure personnel machines products etc

Each of these should be described by a fundamental precision strategic taxonomy

This model in the general ledger provides a critical elment of integration

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

1 Broad concept been known to me for over twenty years

2 I have done some elements semi-manually

3 For years I thought everyone could understand this and do it

4 Never seen anything like it

5 Extremely powerful tool

The true value

1 Exceptionally high quality financial data

2 Extremely easy to access and analyze

3 Facilitate greatly improved high value executive level strategic decision making ndash the decisions to thrive

4 Properly used WILL lead to greatly improved competitiveness and profitability

5 This will enhance profitable growth

6 Every organization needs this

7 The current ERP market is estimated at US$56 billion

8 We can easily capture at least 1 of this over the next ten years ndash this is THE way of the future

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

1 Taxonomy approach immediately engages with executives to specify high level configuration focused on the essence of the business ndash focus on better decision making NOT process ndash strategic executive level facilitation ndash excellent executive engagement and custody

2 Fundamental focus on better strategic (thrive) decisions at executive and operational level ndash put the essence (strategy) of the business in the face of staff at all levels constantly

3 Design geared to answering the questions you have not yet thought to ask ndash no need for lengthy business requirements workshops

4 Orders of magnitude improvement in system strategic support value delivery ndash basis for enabling executives and managers to make much better decisions IF they do the work to interpret and act on the information

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

5 Move away from expensive resources constantly maintaining simple reports to developing sophisticated models that support high value understanding analysis and decision making

6 Major improvements in quality of master data and ease of master data maintenance

7 Systems easier and more efficient to use at a transaction level frequently results in productivity gains and head count reductions reduction in audit fees etc

8 Do things the software vendor does not think are possible and that may create substantial strategic value opportunities

9 Establish a culture of data precision in fact a whole culture relating to the way you run your systems

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

1 Strategic (thrive) decision support ndash psychology of decision making ndash strategic elements at top of list comply with cognitive span equals seven plus or minus two items at any level of hierarchy

2 Every validation list custom validation lists fully describe entities the way the business and executives think about them

3 Fundamental first principles strategic design with finely granular highly structured hierarchically presented content

4 Ease of reading and navigation ndash trailing periods indents capitalization precision language ndash semantic structure ndash JARampA originated standards and conventions

5 Ease of reporting ndash range coding ndash ease of report maintenance ndash context for precision configuration ndash ease and quality of master data maintenance

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

6 Creative strategic use of unrelated modules to work together and limited scope creative strategic custom development ndash the impossible achieved affordably

7 Cubic business model ndash a powerful logical ldquoactivity basedrdquo management model in the General Ledger ndash powerful strategic decision support benefits with major positive governance impacts and reduced audit fees ndash JARampA have custom developed software to assist with this

8 Lower long term system operating costs coupled with ORDERS OF MAGNITUDE IMPROVEMENT in effectiveness efficiency and decision support ndash better thrive (profitable growth decisions) ndash where the REAL value lies ndash answer the questions we have not yet thought of

85

e

Summing up ndash the JARampA Approach to Creating Competitive Advantage

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Requires a significant investment

5 An ART and a science

6 Vital to unlocking the true value of any Business Information System Investment

7 An opportunity for dramatic gearing of any investment

Better DECISIONS

87

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

7 Ten things to enhance your current systems

88

What can be done

1 Buy a new ERP ndash expensive high risk

2 Re-implement your current ERP ndash not quite as expensive

3 Comprehensive Data Warehouse with Precision Taxonomies ndash not nearly as expensive or high risk but still costly

4 Anything else -- SMALL changes

What is an ERPREALLY

A huge precision data processing factory that SHOULD be fed precision data in order to produce precision

results (the factory CAN be OLD)

What is an ERPRefurbish

vs Deleting a building

>
>

1 Software settings

2 Cubic Business Modeltrade in the General Ledger

3 Asset classification

4 Product Material Item classification catalogue

5 Classification of Personnel

6 Other specific classifications

7 Unique attributes on Products and other classification master data

8 General record level attribute settings

9 Other configuration settings

Components of Precision Configuration

93

How is value created

Value is created by business actions that deliver on the essence of why the organization exists and how it thrives

Value manifests through increased profitability growth acquisitions job satisfaction fulfilment of the strategic vision

The consequence of intuitive intelligent informed leadership business decisions ndash thrive decisions

Such decisions are facilitated accelerated and enhanced through access to more intelligent meaningful and relevant information

Answers to the questions I have not yet thought to ask

Such ldquointelligent informationrdquo is assembled as a consequence of high level strategic and executive level input into the design of the data CONTENT ndash taxonomies designed to catalogue every conceivably relevant classification ahead of time

High value intelligent c

ontent desig

n

94

Some SMALL things YOU can doTo make your ERP work better for you TOMORROW

1 Repopulate key standard attribute tables

2 Create new custom attribute tables

95

Repopulate key standard attribute tables

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

Drastically im

prove the content o

f some

key tables s

uch as Credit N

ote Reasons

Product Ite

m Class etc

96

Develop lists

1 One to ten people in a room with a projector

2 Brainstorm all possible content for the list ndash capture on screen

3 Each summarize to between five and ten headings

4 Type all the lists in

5 Combine them into between five and ten groups

6 Give each group a heading

7 Lift out sub-categories

8 Code ndash remember indents trailing periods capitalization

9 Check impacts

10Implement

97

Develop lists 2

1 Quality of list is dependent on quality of input

2 Want lists to be complete comprehensive and well designed

3 Design compromises will be with you for ever

4 Document

5 Train

6 Utilize

98

Develop lists 3

1 Develop Hierarchy

a) Hierarchy of descriptions ndash indent each level by one character position

b) HEADINGS IN CAPITAL LETTERS

c) Posting level items in Proper Case

d) Abbreviate as necessary

2 Code

a) Mirror indents with trailing periods

b) Gap code

c) Mnemonic Alpha preferred else Alpha Numeric else Numeric

d) 1 to 4 character segments separated by ldquo-rdquo

99

Create new custom attribute tables

Add user defined attri

bute fields anywhere

where they m

ake sense ndash P

roducts

Debtors (Custo

mers) e

tc

100

Develop attributes

1 One to ten people in a room with a projector

2 Brainstorm all possible attributes for management information

3 If in doubt add

4 Structure and Code as before

5 Capture sheets

6 Train staff to classify and add

7 Reports

8 Identify clever functionality that can work with attributes add where cost effective

9 Harvest information

101

Unlocking the full potential

1 Progressively improve classifications and add attributes

2 Progressively develop reports analysis and custom functionality

3 Advance to more complex and inter-related lists

a) Product Item Material Class Group is the largest list that you might apply this approach to

b) Major Master Lists like Chart of Accounts and Product Catalogue Master might be done in increments ONCE you have experience with this approach

c) Other Master Lists like Debtors and Creditors Masters could be restructured in time

4 Eventually you might find you have effectively re-implemented

102

10 things to look out for

1 Ambiguous names incorrect postings ndash ANSWER ndash change the name so that it is unambiguous ndash eg Factory -- Operating Cost and Factory ndash Asset

2 Jumbled accounts and other lists ndash ANSWER ndashnew sub-structure

3 Large number of dissimilar transactions in one account having to unscramble in Excel ndash ANSWER ndash create a block of well thought out accounts to replace the single account

4 Overlapping or duplicate entries ndash eg same Tyres in different places ndash ANSWER ndash close duplicates only one set of entries ndash may close both and open a new set of well-structured entries

5 Answers to ldquocommon senserdquo questions take ages to obtain ndash lots of analysis in Excel or custom software that keeps changing ndash check if all the common sense attributes are on the master record and add as necessary ndash as many as possible ndash once you start adding do the lot

103

10 things to look out for

6 Evaluate all manual spreadsheet and custom applications and determine where these are a response to inexact or sloppy configuration and progressively adjust or eliminate

7 Develop a comprehensive awareness of the need for accurate data train personnel in terms of neatness accuracy spelling capitalization accuracy of allocation etc

8 Develop soft-issue metrics ndash customer satisfaction employee satisfaction etc

9 Harmonize critical elements of information classification ndash Accounts Assets People Products ndash across all modules and all systems ndash develop an integrated environment especially between the ERP and the Operational Systems

10Balance the decision support load between modules ndash move the detail out of the General Ledger ndash 5 to 10 Asset Categories People Categories Inventory Categories etc

104

Summing up

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Some items require a very small investment ndash an ART and a science

5 A significant opportunity to get more out of your current systems

Better DECISIONS

105

What is your single most important insight from this presentation

What is the single most practical action that you can take tomorrow to apply strategic (right thing essence thinking more effectively

JamesJamesARobertsoncom

Please write down

your thoughts

NOW

If you do not act within 48 hours you probably never will (Bill Gates)

Act TODAY

106

Assisting clients to thrive through the effective application of IT and ERP

QuestionsWe will email you my book and hand-outs of slides

Dr James Robertson PrEng ndash The ERP Doctor -- Mobile +44 (0) 77 6862 2875 +27 (0)83 251 6644wwwJames-A-Robertson-and-Associatescom

JamesJamesARobertsoncom

LinkedIn httpukLinkedIncominDrJamesARobertsonERPDoctor

JARampA are available to assist in applying these principles

  • Slide 1
  • Slide 2
  • Slide 3
  • A word of caution
  • Slide 5
  • This is NOT in a Text Book
  • Pulse measurement
  • Motivating quotes
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • The fundamental requirements for an ERP
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • A classic practical example NO Executive involvement
  • Top down (CEO led) versus bottom up design
  • Slide 25
  • Three alternative ERP value scenarios Unlocking the TRUE potent
  • Slide 27
  • What is strategy An executive responsibility
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
  • Slide 47
  • Slide 48
  • Slide 49
  • What is an ERP IBIS A filing cabinet
  • IBIS ndash what every company REALLY has
  • Slide 52
  • Case Study Strategic Engineered Precision Configuration WITH C
  • Slide 54
  • Slide 55
  • Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)
  • Define Strategic Engineered Precision Configuration
  • Slide 58
  • Slide 59
  • Slide 60
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Slide 66
  • Slide 67
  • Slide 68
  • Current Issues with the hellip Master
  • Current Issues with the hellip Master (2)
  • Current Issues with the hellip Master (3)
  • Slide 72
  • Slide 73
  • Slide 74
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Slide 83
  • Slide 84
  • Slide 85
  • Slide 86
  • Slide 87
  • Slide 88
  • Slide 89
  • Slide 90
  • Slide 91
  • Slide 92
  • Slide 93
  • Slide 94
  • Slide 95
  • Slide 96
  • Slide 97
  • Slide 98
  • Slide 99
  • Slide 100
  • Slide 101
  • Slide 102
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
Page 50: IBIS – The Strategic View of Business Information -- by Dr James A Robertson PrEng

bull ldquoEnterprise Resource Planningrdquo = ERP Systemsbull or bull Integrated Business Information Systemsrdquo = IBIS

bull = ALL the information ldquorepositoriesrdquobull = databasesbull = tablesbull = listsbull = filing drawers folders

bull real world items that require description and managementbull

bull + the numerical computations workflow and other activities that are executed with the numbers (and text) stored in these repositories

bull ALL of which can be done by human beings -- including making a messbull

What is an ERP IBISA filing cabinet

51

IBIS ndash what every company REALLY has

Etc etc etc

Custom-ization

In-house custom development

Industry specific package

Brandname ERP = FRED

Spreadsheets

Data warehouse and BI

52

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

53

bull Stalled ERP implementation

bull CEO bought into ldquoERP as a strategic resourcerdquo based on my approach

bull Highly structured strategic Product Class taxonomy

bull Clever software to add products and maintain high quality master data

bull Projects module

bull Brand Management expense taxonomy

bull Clever software to create a project for every brand line with these expense heads

bull Direct integration with General Ledger

bull Comprehensive Brand Project Management and reporting to Principals in Europe

bull New account increased turnover significantly because could do something competitors could NOT do

Dramatic improvements in competitiveness growth and profitability are the ONLY valid arbiters of the success of an ERP implementation or a strategic plan

Case Study Strategic Engineered Precision Configuration WITH Clever Customization to support the ESSENCE

Data engineering

Data engineering principlesCase study

1 ERP Dramatic increase in management information

2 Reduction in head count

3 Dramatic reduction in audit time and cost

4 Unqualified balance sheet first time in 15 years

5 Presented with the client at a public conference

1 Strategic ndash Essence of the Business and how it thrives

2 Engineered ndash rigorous systematic comprehensively tried and tested methods standard conventions expert practitioners etc

3 Precision ndash exact carefully design meticulously fashioned

4 Taxonomies ndash hierarchical information classifications ordering and organizing business information

5 Coupled to precision code schemes which adhere to a number of very specific coding rules and conventions

6 A total solution

Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)

57

Define Strategic Engineered Precision Configuration

bull Configuring the ERP so that it PRECISELY models the real worldbull The goal is that any executive manager supervisor or operator

can look at the configuration and say ldquoYES this IS my businessrdquobull Founded on master data taxonomies ndash structured semantic

contentbull Coupled to custom business specific attributesbull Supplemented by highly structured record level configurationbull Supporting small pieces of clever custom development that add

huge value and create huge strategic and operational opportunities

An ERP is a huge precision data processing factory

Feed it precision data

58

Conventional taxonomy example

ANIMALSELEPHANTSRHINOCEROSDOGSCATS

LIONSLEOPARDSDOMESTIC CATS

Persian CatsDomestic Short Hair Catsetc

59

Taxonomy defined

1 Logical word (semantic structure)

2 Precision vocabulary of preferred terms

3 Conveys understanding between humans with relevant knowledge and experience

4 Once linked to a precision code scheme the most important communication mechanism between computers and people

5 An art and a science

6 Once it is right it is OBVIOUS

Taxonomy example

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

61

Taxonomy relevance

1 Essential to effective operational and strategic use of business software

2 Nearly ALL validation lists (drop down lists) chart of accounts etc

3 Large body of expertise ndash Botany Zoology military filing Library Science Information Management etc

4 Unknown to many (most) IT professionals and business people

62

A computer isAn adding machine calculator

011+1=101+1+1=111+1+1+1=100

Called a ldquobitrdquo

8 bits make a byte

2 bytes make an ASCII character

A= ldquo41rdquo hex

0 1

63

Coding taxonomies

1 Computers only understand binary

2 The code is a unique binary pattern that corresponds to the structured language taxonomy

3 The only way the computer will appear to be intelligent

4 Results in ldquointelligent datardquo

5 Standard conventions1 Indents and trailing periods

2 Capitalization

3 Other standards and conventions

64

Taxonomy examples

1 Some practical examples of how code schemes should look

2 Various small validation lists ndash some custom some standard

3 Various custom product attributes

4 Product classification ndash custom field

5 Machine vehicle operating costs and spares

6 Consolidation Charts of Accounts medium and large organizations

65

Example of custom data entry screenWith custom taxonomies

Custom code maintenance development for client specific taxonomy

Matching codes in unrelated module provide logical integration

Getting the software to do what it supposedly cannot do

Example of exceptionally BAD practice

500528 Waste Material Consumed500530 Loss from valuation of external materials500540 Loss from valuation of own materials500550 Losses - inventory variance -consignment

sale500560 Safety Clothing500565 Safety Equipment500570 Sand amp Stone500575 Scraper Rope500580 Scrapers500585 Services500590 Signs500595 Skips amp Cages500600 Finished Goods Inventory Offset500605 Smelting amp Refining500610 Production Order Settlement - Variance500615 Steel Other500620 Steel Sections500625 Steel Sheets amp Plates

Huge impact on integration reporting etc

Current Issues with the hellip Master

bull Unstructured

bull Lack of robust disciplined code management

bull Different blocks of codes for different divisions

bull Same item in more than one place

bull Different categories should be in distinctly separate logical blocks

Current Issues with the hellip Master

bull Equivalent descriptions different codes

bull Warehouse codes embedded in item codes

bull As many as twenty occurrences of the same physical

bull Makes operation and reporting inaccurate and difficult

NQR500 TRUCKISUZUNQR500OR HHOSES EXT OUTSIDE REPAIRS HYD HOSES EXTOR HHOSES INT OUTSIDE REPAIRS HYD HOSES INTOR WINDOWS EXT OUTSIDE REPAIRS - WINDOWS EXTOR WINDOWS INT OUTSIDE REPAIRS - WINDOWS INTOREP HYD HOSES OUTSIDE REPAIRS - HYD HOSESOREP WINDOWS OUTSIDE REPAIRS - WINDOWSOIL MAROPA 320 MAROPA 320 OILOIL01 AUTO TRANS FLUID (ATF)DBOIL01-R0303 AUTO TRANS FLUID (ATF)DBOIL01-R0304 AUTO TRANS FLUID (ATF)DBOIL01-R0305 AUTO TRANS FLUID (ATF)DBOIL01-R0306 AUTO TRANS FLUID (ATF)DBOIL01-R0307 AUTO TRANS FLUID (ATF)DB

ITEM CODE DESCRIPTION ITEM CODE DESCRIPTION100004200002 TYRE LOCK RING SFETY 25 175R25 XGC E3 TYRE MICHELIN 175R25 XGC E3100004203007 TYRE MC1800R25XHAD 2 19575R16C TYRE MICHELIN 19575R16C100004203008 TYRE MC175R25XMD2 2 225R25 YO TYRE TYRE 100004203018 TYRE BS265R25VLTSE4 235X25 FS TYRE 100004203019 TYRE BS205R25VLTSE4 255R25 FS TYRE 100004203020 TYRE BS1200R24M840 265R25 FS TYRE 100004203026 TYRE FS195R14 CV2000 265R25 GY TYRE 100004203030 TYRE NOK205R25 L3 LODER GRIP BS265R25VLTSE4 TYRE BRIDGESTONE BS265R25VLTS100004203032 TYRE TOY265-25G25L520PR MC205R25XADN1 TYRE MICHELIN MC205R25XADN1100004203036 TYRE TOY205R25E3 MC235R25XADN1 TYRE MICHELIN MC235R25XADN1100004203055 TYRE MC1200R24XZY MC235R25XMD22 TYRE MICHELIN MC235R25XMD22100004203062 TYRE BS265-25L5 MC265R25XADN1 TYRE MICHELIN MC265R25XADN1100004203063 TYRE DUN265-25L5 MC265R25XMD22 TYRE MICHELIN MC265R25XMD22100004203065 TYRE MC1800R25XKD S1800R25 TYRE 100004203067 TYRE GENERAL 265-25L5 40PLY S225R25 YO TY TYRE 100004203074 TYRE BS295R25VLTSZ S235X25 FS TYRE 100004203077 TYRE PRIMEX 235-25L5 SLICK S255R25 FS TYRE 103194203001 TYRE BF GOOD RICH 40070R20 S265R25 BS TYRE BRIDGESTONE 265R25 VLT801070704049 TYRE O-RING 325T S265R25 FS TYRE 801070704051 TYRE VALVE S265R25 GY TYRE 801070704052 TYRE VALVE CORE SRI0008 TYRE MICHELIN 295R25 XADN801070704053 TYRE HANLING FEE SERVICE FEE TYRE SERVICE FEE1200R24 XZY E2 TYRE MICHELIN 1200R24 XZY E2 SPUD TYRE SPUD

Current Issues with the hellip Master Multiple occurrences of the same

physical entity with different codes

Very different codes for broadly identical physical entities ndash tyres ndash locate in entirely different locations in the table

Precision ordered dataVersus hellip

73

Value versus precisionA critical consideration

Practical fundamental strategic taxonomy precision

Busi

ness

valu

e d

eliv

ere

d

100

100

The goal

Just about every implementation I have ever seen

Financial cubeEssence of integrationWell over 1000 hours RampD

Location

Fun

ctio

n

Accounts

Accounts -- fi

nancial

Assets

Prod

ucts

Peop

le

Pro

ject

s

etc

Cubic business modelA logical taxonomic construct

Every organization has a location logical dimension ndash where we do what we do

and a functional logical dimension ndash what we do

These can be plotted on a matrix of function versus location

This is fundamental to the design of a chart of accounts and all other logical components that define the business

There are multiple further dimensions including income expenditure personnel machines products etc

Each of these should be described by a fundamental precision strategic taxonomy

This model in the general ledger provides a critical elment of integration

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

1 Broad concept been known to me for over twenty years

2 I have done some elements semi-manually

3 For years I thought everyone could understand this and do it

4 Never seen anything like it

5 Extremely powerful tool

The true value

1 Exceptionally high quality financial data

2 Extremely easy to access and analyze

3 Facilitate greatly improved high value executive level strategic decision making ndash the decisions to thrive

4 Properly used WILL lead to greatly improved competitiveness and profitability

5 This will enhance profitable growth

6 Every organization needs this

7 The current ERP market is estimated at US$56 billion

8 We can easily capture at least 1 of this over the next ten years ndash this is THE way of the future

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

1 Taxonomy approach immediately engages with executives to specify high level configuration focused on the essence of the business ndash focus on better decision making NOT process ndash strategic executive level facilitation ndash excellent executive engagement and custody

2 Fundamental focus on better strategic (thrive) decisions at executive and operational level ndash put the essence (strategy) of the business in the face of staff at all levels constantly

3 Design geared to answering the questions you have not yet thought to ask ndash no need for lengthy business requirements workshops

4 Orders of magnitude improvement in system strategic support value delivery ndash basis for enabling executives and managers to make much better decisions IF they do the work to interpret and act on the information

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

5 Move away from expensive resources constantly maintaining simple reports to developing sophisticated models that support high value understanding analysis and decision making

6 Major improvements in quality of master data and ease of master data maintenance

7 Systems easier and more efficient to use at a transaction level frequently results in productivity gains and head count reductions reduction in audit fees etc

8 Do things the software vendor does not think are possible and that may create substantial strategic value opportunities

9 Establish a culture of data precision in fact a whole culture relating to the way you run your systems

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

1 Strategic (thrive) decision support ndash psychology of decision making ndash strategic elements at top of list comply with cognitive span equals seven plus or minus two items at any level of hierarchy

2 Every validation list custom validation lists fully describe entities the way the business and executives think about them

3 Fundamental first principles strategic design with finely granular highly structured hierarchically presented content

4 Ease of reading and navigation ndash trailing periods indents capitalization precision language ndash semantic structure ndash JARampA originated standards and conventions

5 Ease of reporting ndash range coding ndash ease of report maintenance ndash context for precision configuration ndash ease and quality of master data maintenance

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

6 Creative strategic use of unrelated modules to work together and limited scope creative strategic custom development ndash the impossible achieved affordably

7 Cubic business model ndash a powerful logical ldquoactivity basedrdquo management model in the General Ledger ndash powerful strategic decision support benefits with major positive governance impacts and reduced audit fees ndash JARampA have custom developed software to assist with this

8 Lower long term system operating costs coupled with ORDERS OF MAGNITUDE IMPROVEMENT in effectiveness efficiency and decision support ndash better thrive (profitable growth decisions) ndash where the REAL value lies ndash answer the questions we have not yet thought of

85

e

Summing up ndash the JARampA Approach to Creating Competitive Advantage

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Requires a significant investment

5 An ART and a science

6 Vital to unlocking the true value of any Business Information System Investment

7 An opportunity for dramatic gearing of any investment

Better DECISIONS

87

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

7 Ten things to enhance your current systems

88

What can be done

1 Buy a new ERP ndash expensive high risk

2 Re-implement your current ERP ndash not quite as expensive

3 Comprehensive Data Warehouse with Precision Taxonomies ndash not nearly as expensive or high risk but still costly

4 Anything else -- SMALL changes

What is an ERPREALLY

A huge precision data processing factory that SHOULD be fed precision data in order to produce precision

results (the factory CAN be OLD)

What is an ERPRefurbish

vs Deleting a building

>
>

1 Software settings

2 Cubic Business Modeltrade in the General Ledger

3 Asset classification

4 Product Material Item classification catalogue

5 Classification of Personnel

6 Other specific classifications

7 Unique attributes on Products and other classification master data

8 General record level attribute settings

9 Other configuration settings

Components of Precision Configuration

93

How is value created

Value is created by business actions that deliver on the essence of why the organization exists and how it thrives

Value manifests through increased profitability growth acquisitions job satisfaction fulfilment of the strategic vision

The consequence of intuitive intelligent informed leadership business decisions ndash thrive decisions

Such decisions are facilitated accelerated and enhanced through access to more intelligent meaningful and relevant information

Answers to the questions I have not yet thought to ask

Such ldquointelligent informationrdquo is assembled as a consequence of high level strategic and executive level input into the design of the data CONTENT ndash taxonomies designed to catalogue every conceivably relevant classification ahead of time

High value intelligent c

ontent desig

n

94

Some SMALL things YOU can doTo make your ERP work better for you TOMORROW

1 Repopulate key standard attribute tables

2 Create new custom attribute tables

95

Repopulate key standard attribute tables

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

Drastically im

prove the content o

f some

key tables s

uch as Credit N

ote Reasons

Product Ite

m Class etc

96

Develop lists

1 One to ten people in a room with a projector

2 Brainstorm all possible content for the list ndash capture on screen

3 Each summarize to between five and ten headings

4 Type all the lists in

5 Combine them into between five and ten groups

6 Give each group a heading

7 Lift out sub-categories

8 Code ndash remember indents trailing periods capitalization

9 Check impacts

10Implement

97

Develop lists 2

1 Quality of list is dependent on quality of input

2 Want lists to be complete comprehensive and well designed

3 Design compromises will be with you for ever

4 Document

5 Train

6 Utilize

98

Develop lists 3

1 Develop Hierarchy

a) Hierarchy of descriptions ndash indent each level by one character position

b) HEADINGS IN CAPITAL LETTERS

c) Posting level items in Proper Case

d) Abbreviate as necessary

2 Code

a) Mirror indents with trailing periods

b) Gap code

c) Mnemonic Alpha preferred else Alpha Numeric else Numeric

d) 1 to 4 character segments separated by ldquo-rdquo

99

Create new custom attribute tables

Add user defined attri

bute fields anywhere

where they m

ake sense ndash P

roducts

Debtors (Custo

mers) e

tc

100

Develop attributes

1 One to ten people in a room with a projector

2 Brainstorm all possible attributes for management information

3 If in doubt add

4 Structure and Code as before

5 Capture sheets

6 Train staff to classify and add

7 Reports

8 Identify clever functionality that can work with attributes add where cost effective

9 Harvest information

101

Unlocking the full potential

1 Progressively improve classifications and add attributes

2 Progressively develop reports analysis and custom functionality

3 Advance to more complex and inter-related lists

a) Product Item Material Class Group is the largest list that you might apply this approach to

b) Major Master Lists like Chart of Accounts and Product Catalogue Master might be done in increments ONCE you have experience with this approach

c) Other Master Lists like Debtors and Creditors Masters could be restructured in time

4 Eventually you might find you have effectively re-implemented

102

10 things to look out for

1 Ambiguous names incorrect postings ndash ANSWER ndash change the name so that it is unambiguous ndash eg Factory -- Operating Cost and Factory ndash Asset

2 Jumbled accounts and other lists ndash ANSWER ndashnew sub-structure

3 Large number of dissimilar transactions in one account having to unscramble in Excel ndash ANSWER ndash create a block of well thought out accounts to replace the single account

4 Overlapping or duplicate entries ndash eg same Tyres in different places ndash ANSWER ndash close duplicates only one set of entries ndash may close both and open a new set of well-structured entries

5 Answers to ldquocommon senserdquo questions take ages to obtain ndash lots of analysis in Excel or custom software that keeps changing ndash check if all the common sense attributes are on the master record and add as necessary ndash as many as possible ndash once you start adding do the lot

103

10 things to look out for

6 Evaluate all manual spreadsheet and custom applications and determine where these are a response to inexact or sloppy configuration and progressively adjust or eliminate

7 Develop a comprehensive awareness of the need for accurate data train personnel in terms of neatness accuracy spelling capitalization accuracy of allocation etc

8 Develop soft-issue metrics ndash customer satisfaction employee satisfaction etc

9 Harmonize critical elements of information classification ndash Accounts Assets People Products ndash across all modules and all systems ndash develop an integrated environment especially between the ERP and the Operational Systems

10Balance the decision support load between modules ndash move the detail out of the General Ledger ndash 5 to 10 Asset Categories People Categories Inventory Categories etc

104

Summing up

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Some items require a very small investment ndash an ART and a science

5 A significant opportunity to get more out of your current systems

Better DECISIONS

105

What is your single most important insight from this presentation

What is the single most practical action that you can take tomorrow to apply strategic (right thing essence thinking more effectively

JamesJamesARobertsoncom

Please write down

your thoughts

NOW

If you do not act within 48 hours you probably never will (Bill Gates)

Act TODAY

106

Assisting clients to thrive through the effective application of IT and ERP

QuestionsWe will email you my book and hand-outs of slides

Dr James Robertson PrEng ndash The ERP Doctor -- Mobile +44 (0) 77 6862 2875 +27 (0)83 251 6644wwwJames-A-Robertson-and-Associatescom

JamesJamesARobertsoncom

LinkedIn httpukLinkedIncominDrJamesARobertsonERPDoctor

JARampA are available to assist in applying these principles

  • Slide 1
  • Slide 2
  • Slide 3
  • A word of caution
  • Slide 5
  • This is NOT in a Text Book
  • Pulse measurement
  • Motivating quotes
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • The fundamental requirements for an ERP
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • A classic practical example NO Executive involvement
  • Top down (CEO led) versus bottom up design
  • Slide 25
  • Three alternative ERP value scenarios Unlocking the TRUE potent
  • Slide 27
  • What is strategy An executive responsibility
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
  • Slide 47
  • Slide 48
  • Slide 49
  • What is an ERP IBIS A filing cabinet
  • IBIS ndash what every company REALLY has
  • Slide 52
  • Case Study Strategic Engineered Precision Configuration WITH C
  • Slide 54
  • Slide 55
  • Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)
  • Define Strategic Engineered Precision Configuration
  • Slide 58
  • Slide 59
  • Slide 60
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Slide 66
  • Slide 67
  • Slide 68
  • Current Issues with the hellip Master
  • Current Issues with the hellip Master (2)
  • Current Issues with the hellip Master (3)
  • Slide 72
  • Slide 73
  • Slide 74
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Slide 83
  • Slide 84
  • Slide 85
  • Slide 86
  • Slide 87
  • Slide 88
  • Slide 89
  • Slide 90
  • Slide 91
  • Slide 92
  • Slide 93
  • Slide 94
  • Slide 95
  • Slide 96
  • Slide 97
  • Slide 98
  • Slide 99
  • Slide 100
  • Slide 101
  • Slide 102
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
Page 51: IBIS – The Strategic View of Business Information -- by Dr James A Robertson PrEng

51

IBIS ndash what every company REALLY has

Etc etc etc

Custom-ization

In-house custom development

Industry specific package

Brandname ERP = FRED

Spreadsheets

Data warehouse and BI

52

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

53

bull Stalled ERP implementation

bull CEO bought into ldquoERP as a strategic resourcerdquo based on my approach

bull Highly structured strategic Product Class taxonomy

bull Clever software to add products and maintain high quality master data

bull Projects module

bull Brand Management expense taxonomy

bull Clever software to create a project for every brand line with these expense heads

bull Direct integration with General Ledger

bull Comprehensive Brand Project Management and reporting to Principals in Europe

bull New account increased turnover significantly because could do something competitors could NOT do

Dramatic improvements in competitiveness growth and profitability are the ONLY valid arbiters of the success of an ERP implementation or a strategic plan

Case Study Strategic Engineered Precision Configuration WITH Clever Customization to support the ESSENCE

Data engineering

Data engineering principlesCase study

1 ERP Dramatic increase in management information

2 Reduction in head count

3 Dramatic reduction in audit time and cost

4 Unqualified balance sheet first time in 15 years

5 Presented with the client at a public conference

1 Strategic ndash Essence of the Business and how it thrives

2 Engineered ndash rigorous systematic comprehensively tried and tested methods standard conventions expert practitioners etc

3 Precision ndash exact carefully design meticulously fashioned

4 Taxonomies ndash hierarchical information classifications ordering and organizing business information

5 Coupled to precision code schemes which adhere to a number of very specific coding rules and conventions

6 A total solution

Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)

57

Define Strategic Engineered Precision Configuration

bull Configuring the ERP so that it PRECISELY models the real worldbull The goal is that any executive manager supervisor or operator

can look at the configuration and say ldquoYES this IS my businessrdquobull Founded on master data taxonomies ndash structured semantic

contentbull Coupled to custom business specific attributesbull Supplemented by highly structured record level configurationbull Supporting small pieces of clever custom development that add

huge value and create huge strategic and operational opportunities

An ERP is a huge precision data processing factory

Feed it precision data

58

Conventional taxonomy example

ANIMALSELEPHANTSRHINOCEROSDOGSCATS

LIONSLEOPARDSDOMESTIC CATS

Persian CatsDomestic Short Hair Catsetc

59

Taxonomy defined

1 Logical word (semantic structure)

2 Precision vocabulary of preferred terms

3 Conveys understanding between humans with relevant knowledge and experience

4 Once linked to a precision code scheme the most important communication mechanism between computers and people

5 An art and a science

6 Once it is right it is OBVIOUS

Taxonomy example

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

61

Taxonomy relevance

1 Essential to effective operational and strategic use of business software

2 Nearly ALL validation lists (drop down lists) chart of accounts etc

3 Large body of expertise ndash Botany Zoology military filing Library Science Information Management etc

4 Unknown to many (most) IT professionals and business people

62

A computer isAn adding machine calculator

011+1=101+1+1=111+1+1+1=100

Called a ldquobitrdquo

8 bits make a byte

2 bytes make an ASCII character

A= ldquo41rdquo hex

0 1

63

Coding taxonomies

1 Computers only understand binary

2 The code is a unique binary pattern that corresponds to the structured language taxonomy

3 The only way the computer will appear to be intelligent

4 Results in ldquointelligent datardquo

5 Standard conventions1 Indents and trailing periods

2 Capitalization

3 Other standards and conventions

64

Taxonomy examples

1 Some practical examples of how code schemes should look

2 Various small validation lists ndash some custom some standard

3 Various custom product attributes

4 Product classification ndash custom field

5 Machine vehicle operating costs and spares

6 Consolidation Charts of Accounts medium and large organizations

65

Example of custom data entry screenWith custom taxonomies

Custom code maintenance development for client specific taxonomy

Matching codes in unrelated module provide logical integration

Getting the software to do what it supposedly cannot do

Example of exceptionally BAD practice

500528 Waste Material Consumed500530 Loss from valuation of external materials500540 Loss from valuation of own materials500550 Losses - inventory variance -consignment

sale500560 Safety Clothing500565 Safety Equipment500570 Sand amp Stone500575 Scraper Rope500580 Scrapers500585 Services500590 Signs500595 Skips amp Cages500600 Finished Goods Inventory Offset500605 Smelting amp Refining500610 Production Order Settlement - Variance500615 Steel Other500620 Steel Sections500625 Steel Sheets amp Plates

Huge impact on integration reporting etc

Current Issues with the hellip Master

bull Unstructured

bull Lack of robust disciplined code management

bull Different blocks of codes for different divisions

bull Same item in more than one place

bull Different categories should be in distinctly separate logical blocks

Current Issues with the hellip Master

bull Equivalent descriptions different codes

bull Warehouse codes embedded in item codes

bull As many as twenty occurrences of the same physical

bull Makes operation and reporting inaccurate and difficult

NQR500 TRUCKISUZUNQR500OR HHOSES EXT OUTSIDE REPAIRS HYD HOSES EXTOR HHOSES INT OUTSIDE REPAIRS HYD HOSES INTOR WINDOWS EXT OUTSIDE REPAIRS - WINDOWS EXTOR WINDOWS INT OUTSIDE REPAIRS - WINDOWS INTOREP HYD HOSES OUTSIDE REPAIRS - HYD HOSESOREP WINDOWS OUTSIDE REPAIRS - WINDOWSOIL MAROPA 320 MAROPA 320 OILOIL01 AUTO TRANS FLUID (ATF)DBOIL01-R0303 AUTO TRANS FLUID (ATF)DBOIL01-R0304 AUTO TRANS FLUID (ATF)DBOIL01-R0305 AUTO TRANS FLUID (ATF)DBOIL01-R0306 AUTO TRANS FLUID (ATF)DBOIL01-R0307 AUTO TRANS FLUID (ATF)DB

ITEM CODE DESCRIPTION ITEM CODE DESCRIPTION100004200002 TYRE LOCK RING SFETY 25 175R25 XGC E3 TYRE MICHELIN 175R25 XGC E3100004203007 TYRE MC1800R25XHAD 2 19575R16C TYRE MICHELIN 19575R16C100004203008 TYRE MC175R25XMD2 2 225R25 YO TYRE TYRE 100004203018 TYRE BS265R25VLTSE4 235X25 FS TYRE 100004203019 TYRE BS205R25VLTSE4 255R25 FS TYRE 100004203020 TYRE BS1200R24M840 265R25 FS TYRE 100004203026 TYRE FS195R14 CV2000 265R25 GY TYRE 100004203030 TYRE NOK205R25 L3 LODER GRIP BS265R25VLTSE4 TYRE BRIDGESTONE BS265R25VLTS100004203032 TYRE TOY265-25G25L520PR MC205R25XADN1 TYRE MICHELIN MC205R25XADN1100004203036 TYRE TOY205R25E3 MC235R25XADN1 TYRE MICHELIN MC235R25XADN1100004203055 TYRE MC1200R24XZY MC235R25XMD22 TYRE MICHELIN MC235R25XMD22100004203062 TYRE BS265-25L5 MC265R25XADN1 TYRE MICHELIN MC265R25XADN1100004203063 TYRE DUN265-25L5 MC265R25XMD22 TYRE MICHELIN MC265R25XMD22100004203065 TYRE MC1800R25XKD S1800R25 TYRE 100004203067 TYRE GENERAL 265-25L5 40PLY S225R25 YO TY TYRE 100004203074 TYRE BS295R25VLTSZ S235X25 FS TYRE 100004203077 TYRE PRIMEX 235-25L5 SLICK S255R25 FS TYRE 103194203001 TYRE BF GOOD RICH 40070R20 S265R25 BS TYRE BRIDGESTONE 265R25 VLT801070704049 TYRE O-RING 325T S265R25 FS TYRE 801070704051 TYRE VALVE S265R25 GY TYRE 801070704052 TYRE VALVE CORE SRI0008 TYRE MICHELIN 295R25 XADN801070704053 TYRE HANLING FEE SERVICE FEE TYRE SERVICE FEE1200R24 XZY E2 TYRE MICHELIN 1200R24 XZY E2 SPUD TYRE SPUD

Current Issues with the hellip Master Multiple occurrences of the same

physical entity with different codes

Very different codes for broadly identical physical entities ndash tyres ndash locate in entirely different locations in the table

Precision ordered dataVersus hellip

73

Value versus precisionA critical consideration

Practical fundamental strategic taxonomy precision

Busi

ness

valu

e d

eliv

ere

d

100

100

The goal

Just about every implementation I have ever seen

Financial cubeEssence of integrationWell over 1000 hours RampD

Location

Fun

ctio

n

Accounts

Accounts -- fi

nancial

Assets

Prod

ucts

Peop

le

Pro

ject

s

etc

Cubic business modelA logical taxonomic construct

Every organization has a location logical dimension ndash where we do what we do

and a functional logical dimension ndash what we do

These can be plotted on a matrix of function versus location

This is fundamental to the design of a chart of accounts and all other logical components that define the business

There are multiple further dimensions including income expenditure personnel machines products etc

Each of these should be described by a fundamental precision strategic taxonomy

This model in the general ledger provides a critical elment of integration

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

1 Broad concept been known to me for over twenty years

2 I have done some elements semi-manually

3 For years I thought everyone could understand this and do it

4 Never seen anything like it

5 Extremely powerful tool

The true value

1 Exceptionally high quality financial data

2 Extremely easy to access and analyze

3 Facilitate greatly improved high value executive level strategic decision making ndash the decisions to thrive

4 Properly used WILL lead to greatly improved competitiveness and profitability

5 This will enhance profitable growth

6 Every organization needs this

7 The current ERP market is estimated at US$56 billion

8 We can easily capture at least 1 of this over the next ten years ndash this is THE way of the future

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

1 Taxonomy approach immediately engages with executives to specify high level configuration focused on the essence of the business ndash focus on better decision making NOT process ndash strategic executive level facilitation ndash excellent executive engagement and custody

2 Fundamental focus on better strategic (thrive) decisions at executive and operational level ndash put the essence (strategy) of the business in the face of staff at all levels constantly

3 Design geared to answering the questions you have not yet thought to ask ndash no need for lengthy business requirements workshops

4 Orders of magnitude improvement in system strategic support value delivery ndash basis for enabling executives and managers to make much better decisions IF they do the work to interpret and act on the information

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

5 Move away from expensive resources constantly maintaining simple reports to developing sophisticated models that support high value understanding analysis and decision making

6 Major improvements in quality of master data and ease of master data maintenance

7 Systems easier and more efficient to use at a transaction level frequently results in productivity gains and head count reductions reduction in audit fees etc

8 Do things the software vendor does not think are possible and that may create substantial strategic value opportunities

9 Establish a culture of data precision in fact a whole culture relating to the way you run your systems

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

1 Strategic (thrive) decision support ndash psychology of decision making ndash strategic elements at top of list comply with cognitive span equals seven plus or minus two items at any level of hierarchy

2 Every validation list custom validation lists fully describe entities the way the business and executives think about them

3 Fundamental first principles strategic design with finely granular highly structured hierarchically presented content

4 Ease of reading and navigation ndash trailing periods indents capitalization precision language ndash semantic structure ndash JARampA originated standards and conventions

5 Ease of reporting ndash range coding ndash ease of report maintenance ndash context for precision configuration ndash ease and quality of master data maintenance

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

6 Creative strategic use of unrelated modules to work together and limited scope creative strategic custom development ndash the impossible achieved affordably

7 Cubic business model ndash a powerful logical ldquoactivity basedrdquo management model in the General Ledger ndash powerful strategic decision support benefits with major positive governance impacts and reduced audit fees ndash JARampA have custom developed software to assist with this

8 Lower long term system operating costs coupled with ORDERS OF MAGNITUDE IMPROVEMENT in effectiveness efficiency and decision support ndash better thrive (profitable growth decisions) ndash where the REAL value lies ndash answer the questions we have not yet thought of

85

e

Summing up ndash the JARampA Approach to Creating Competitive Advantage

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Requires a significant investment

5 An ART and a science

6 Vital to unlocking the true value of any Business Information System Investment

7 An opportunity for dramatic gearing of any investment

Better DECISIONS

87

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

7 Ten things to enhance your current systems

88

What can be done

1 Buy a new ERP ndash expensive high risk

2 Re-implement your current ERP ndash not quite as expensive

3 Comprehensive Data Warehouse with Precision Taxonomies ndash not nearly as expensive or high risk but still costly

4 Anything else -- SMALL changes

What is an ERPREALLY

A huge precision data processing factory that SHOULD be fed precision data in order to produce precision

results (the factory CAN be OLD)

What is an ERPRefurbish

vs Deleting a building

>
>

1 Software settings

2 Cubic Business Modeltrade in the General Ledger

3 Asset classification

4 Product Material Item classification catalogue

5 Classification of Personnel

6 Other specific classifications

7 Unique attributes on Products and other classification master data

8 General record level attribute settings

9 Other configuration settings

Components of Precision Configuration

93

How is value created

Value is created by business actions that deliver on the essence of why the organization exists and how it thrives

Value manifests through increased profitability growth acquisitions job satisfaction fulfilment of the strategic vision

The consequence of intuitive intelligent informed leadership business decisions ndash thrive decisions

Such decisions are facilitated accelerated and enhanced through access to more intelligent meaningful and relevant information

Answers to the questions I have not yet thought to ask

Such ldquointelligent informationrdquo is assembled as a consequence of high level strategic and executive level input into the design of the data CONTENT ndash taxonomies designed to catalogue every conceivably relevant classification ahead of time

High value intelligent c

ontent desig

n

94

Some SMALL things YOU can doTo make your ERP work better for you TOMORROW

1 Repopulate key standard attribute tables

2 Create new custom attribute tables

95

Repopulate key standard attribute tables

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

Drastically im

prove the content o

f some

key tables s

uch as Credit N

ote Reasons

Product Ite

m Class etc

96

Develop lists

1 One to ten people in a room with a projector

2 Brainstorm all possible content for the list ndash capture on screen

3 Each summarize to between five and ten headings

4 Type all the lists in

5 Combine them into between five and ten groups

6 Give each group a heading

7 Lift out sub-categories

8 Code ndash remember indents trailing periods capitalization

9 Check impacts

10Implement

97

Develop lists 2

1 Quality of list is dependent on quality of input

2 Want lists to be complete comprehensive and well designed

3 Design compromises will be with you for ever

4 Document

5 Train

6 Utilize

98

Develop lists 3

1 Develop Hierarchy

a) Hierarchy of descriptions ndash indent each level by one character position

b) HEADINGS IN CAPITAL LETTERS

c) Posting level items in Proper Case

d) Abbreviate as necessary

2 Code

a) Mirror indents with trailing periods

b) Gap code

c) Mnemonic Alpha preferred else Alpha Numeric else Numeric

d) 1 to 4 character segments separated by ldquo-rdquo

99

Create new custom attribute tables

Add user defined attri

bute fields anywhere

where they m

ake sense ndash P

roducts

Debtors (Custo

mers) e

tc

100

Develop attributes

1 One to ten people in a room with a projector

2 Brainstorm all possible attributes for management information

3 If in doubt add

4 Structure and Code as before

5 Capture sheets

6 Train staff to classify and add

7 Reports

8 Identify clever functionality that can work with attributes add where cost effective

9 Harvest information

101

Unlocking the full potential

1 Progressively improve classifications and add attributes

2 Progressively develop reports analysis and custom functionality

3 Advance to more complex and inter-related lists

a) Product Item Material Class Group is the largest list that you might apply this approach to

b) Major Master Lists like Chart of Accounts and Product Catalogue Master might be done in increments ONCE you have experience with this approach

c) Other Master Lists like Debtors and Creditors Masters could be restructured in time

4 Eventually you might find you have effectively re-implemented

102

10 things to look out for

1 Ambiguous names incorrect postings ndash ANSWER ndash change the name so that it is unambiguous ndash eg Factory -- Operating Cost and Factory ndash Asset

2 Jumbled accounts and other lists ndash ANSWER ndashnew sub-structure

3 Large number of dissimilar transactions in one account having to unscramble in Excel ndash ANSWER ndash create a block of well thought out accounts to replace the single account

4 Overlapping or duplicate entries ndash eg same Tyres in different places ndash ANSWER ndash close duplicates only one set of entries ndash may close both and open a new set of well-structured entries

5 Answers to ldquocommon senserdquo questions take ages to obtain ndash lots of analysis in Excel or custom software that keeps changing ndash check if all the common sense attributes are on the master record and add as necessary ndash as many as possible ndash once you start adding do the lot

103

10 things to look out for

6 Evaluate all manual spreadsheet and custom applications and determine where these are a response to inexact or sloppy configuration and progressively adjust or eliminate

7 Develop a comprehensive awareness of the need for accurate data train personnel in terms of neatness accuracy spelling capitalization accuracy of allocation etc

8 Develop soft-issue metrics ndash customer satisfaction employee satisfaction etc

9 Harmonize critical elements of information classification ndash Accounts Assets People Products ndash across all modules and all systems ndash develop an integrated environment especially between the ERP and the Operational Systems

10Balance the decision support load between modules ndash move the detail out of the General Ledger ndash 5 to 10 Asset Categories People Categories Inventory Categories etc

104

Summing up

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Some items require a very small investment ndash an ART and a science

5 A significant opportunity to get more out of your current systems

Better DECISIONS

105

What is your single most important insight from this presentation

What is the single most practical action that you can take tomorrow to apply strategic (right thing essence thinking more effectively

JamesJamesARobertsoncom

Please write down

your thoughts

NOW

If you do not act within 48 hours you probably never will (Bill Gates)

Act TODAY

106

Assisting clients to thrive through the effective application of IT and ERP

QuestionsWe will email you my book and hand-outs of slides

Dr James Robertson PrEng ndash The ERP Doctor -- Mobile +44 (0) 77 6862 2875 +27 (0)83 251 6644wwwJames-A-Robertson-and-Associatescom

JamesJamesARobertsoncom

LinkedIn httpukLinkedIncominDrJamesARobertsonERPDoctor

JARampA are available to assist in applying these principles

  • Slide 1
  • Slide 2
  • Slide 3
  • A word of caution
  • Slide 5
  • This is NOT in a Text Book
  • Pulse measurement
  • Motivating quotes
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • The fundamental requirements for an ERP
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • A classic practical example NO Executive involvement
  • Top down (CEO led) versus bottom up design
  • Slide 25
  • Three alternative ERP value scenarios Unlocking the TRUE potent
  • Slide 27
  • What is strategy An executive responsibility
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
  • Slide 47
  • Slide 48
  • Slide 49
  • What is an ERP IBIS A filing cabinet
  • IBIS ndash what every company REALLY has
  • Slide 52
  • Case Study Strategic Engineered Precision Configuration WITH C
  • Slide 54
  • Slide 55
  • Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)
  • Define Strategic Engineered Precision Configuration
  • Slide 58
  • Slide 59
  • Slide 60
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Slide 66
  • Slide 67
  • Slide 68
  • Current Issues with the hellip Master
  • Current Issues with the hellip Master (2)
  • Current Issues with the hellip Master (3)
  • Slide 72
  • Slide 73
  • Slide 74
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Slide 83
  • Slide 84
  • Slide 85
  • Slide 86
  • Slide 87
  • Slide 88
  • Slide 89
  • Slide 90
  • Slide 91
  • Slide 92
  • Slide 93
  • Slide 94
  • Slide 95
  • Slide 96
  • Slide 97
  • Slide 98
  • Slide 99
  • Slide 100
  • Slide 101
  • Slide 102
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
Page 52: IBIS – The Strategic View of Business Information -- by Dr James A Robertson PrEng

52

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

53

bull Stalled ERP implementation

bull CEO bought into ldquoERP as a strategic resourcerdquo based on my approach

bull Highly structured strategic Product Class taxonomy

bull Clever software to add products and maintain high quality master data

bull Projects module

bull Brand Management expense taxonomy

bull Clever software to create a project for every brand line with these expense heads

bull Direct integration with General Ledger

bull Comprehensive Brand Project Management and reporting to Principals in Europe

bull New account increased turnover significantly because could do something competitors could NOT do

Dramatic improvements in competitiveness growth and profitability are the ONLY valid arbiters of the success of an ERP implementation or a strategic plan

Case Study Strategic Engineered Precision Configuration WITH Clever Customization to support the ESSENCE

Data engineering

Data engineering principlesCase study

1 ERP Dramatic increase in management information

2 Reduction in head count

3 Dramatic reduction in audit time and cost

4 Unqualified balance sheet first time in 15 years

5 Presented with the client at a public conference

1 Strategic ndash Essence of the Business and how it thrives

2 Engineered ndash rigorous systematic comprehensively tried and tested methods standard conventions expert practitioners etc

3 Precision ndash exact carefully design meticulously fashioned

4 Taxonomies ndash hierarchical information classifications ordering and organizing business information

5 Coupled to precision code schemes which adhere to a number of very specific coding rules and conventions

6 A total solution

Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)

57

Define Strategic Engineered Precision Configuration

bull Configuring the ERP so that it PRECISELY models the real worldbull The goal is that any executive manager supervisor or operator

can look at the configuration and say ldquoYES this IS my businessrdquobull Founded on master data taxonomies ndash structured semantic

contentbull Coupled to custom business specific attributesbull Supplemented by highly structured record level configurationbull Supporting small pieces of clever custom development that add

huge value and create huge strategic and operational opportunities

An ERP is a huge precision data processing factory

Feed it precision data

58

Conventional taxonomy example

ANIMALSELEPHANTSRHINOCEROSDOGSCATS

LIONSLEOPARDSDOMESTIC CATS

Persian CatsDomestic Short Hair Catsetc

59

Taxonomy defined

1 Logical word (semantic structure)

2 Precision vocabulary of preferred terms

3 Conveys understanding between humans with relevant knowledge and experience

4 Once linked to a precision code scheme the most important communication mechanism between computers and people

5 An art and a science

6 Once it is right it is OBVIOUS

Taxonomy example

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

61

Taxonomy relevance

1 Essential to effective operational and strategic use of business software

2 Nearly ALL validation lists (drop down lists) chart of accounts etc

3 Large body of expertise ndash Botany Zoology military filing Library Science Information Management etc

4 Unknown to many (most) IT professionals and business people

62

A computer isAn adding machine calculator

011+1=101+1+1=111+1+1+1=100

Called a ldquobitrdquo

8 bits make a byte

2 bytes make an ASCII character

A= ldquo41rdquo hex

0 1

63

Coding taxonomies

1 Computers only understand binary

2 The code is a unique binary pattern that corresponds to the structured language taxonomy

3 The only way the computer will appear to be intelligent

4 Results in ldquointelligent datardquo

5 Standard conventions1 Indents and trailing periods

2 Capitalization

3 Other standards and conventions

64

Taxonomy examples

1 Some practical examples of how code schemes should look

2 Various small validation lists ndash some custom some standard

3 Various custom product attributes

4 Product classification ndash custom field

5 Machine vehicle operating costs and spares

6 Consolidation Charts of Accounts medium and large organizations

65

Example of custom data entry screenWith custom taxonomies

Custom code maintenance development for client specific taxonomy

Matching codes in unrelated module provide logical integration

Getting the software to do what it supposedly cannot do

Example of exceptionally BAD practice

500528 Waste Material Consumed500530 Loss from valuation of external materials500540 Loss from valuation of own materials500550 Losses - inventory variance -consignment

sale500560 Safety Clothing500565 Safety Equipment500570 Sand amp Stone500575 Scraper Rope500580 Scrapers500585 Services500590 Signs500595 Skips amp Cages500600 Finished Goods Inventory Offset500605 Smelting amp Refining500610 Production Order Settlement - Variance500615 Steel Other500620 Steel Sections500625 Steel Sheets amp Plates

Huge impact on integration reporting etc

Current Issues with the hellip Master

bull Unstructured

bull Lack of robust disciplined code management

bull Different blocks of codes for different divisions

bull Same item in more than one place

bull Different categories should be in distinctly separate logical blocks

Current Issues with the hellip Master

bull Equivalent descriptions different codes

bull Warehouse codes embedded in item codes

bull As many as twenty occurrences of the same physical

bull Makes operation and reporting inaccurate and difficult

NQR500 TRUCKISUZUNQR500OR HHOSES EXT OUTSIDE REPAIRS HYD HOSES EXTOR HHOSES INT OUTSIDE REPAIRS HYD HOSES INTOR WINDOWS EXT OUTSIDE REPAIRS - WINDOWS EXTOR WINDOWS INT OUTSIDE REPAIRS - WINDOWS INTOREP HYD HOSES OUTSIDE REPAIRS - HYD HOSESOREP WINDOWS OUTSIDE REPAIRS - WINDOWSOIL MAROPA 320 MAROPA 320 OILOIL01 AUTO TRANS FLUID (ATF)DBOIL01-R0303 AUTO TRANS FLUID (ATF)DBOIL01-R0304 AUTO TRANS FLUID (ATF)DBOIL01-R0305 AUTO TRANS FLUID (ATF)DBOIL01-R0306 AUTO TRANS FLUID (ATF)DBOIL01-R0307 AUTO TRANS FLUID (ATF)DB

ITEM CODE DESCRIPTION ITEM CODE DESCRIPTION100004200002 TYRE LOCK RING SFETY 25 175R25 XGC E3 TYRE MICHELIN 175R25 XGC E3100004203007 TYRE MC1800R25XHAD 2 19575R16C TYRE MICHELIN 19575R16C100004203008 TYRE MC175R25XMD2 2 225R25 YO TYRE TYRE 100004203018 TYRE BS265R25VLTSE4 235X25 FS TYRE 100004203019 TYRE BS205R25VLTSE4 255R25 FS TYRE 100004203020 TYRE BS1200R24M840 265R25 FS TYRE 100004203026 TYRE FS195R14 CV2000 265R25 GY TYRE 100004203030 TYRE NOK205R25 L3 LODER GRIP BS265R25VLTSE4 TYRE BRIDGESTONE BS265R25VLTS100004203032 TYRE TOY265-25G25L520PR MC205R25XADN1 TYRE MICHELIN MC205R25XADN1100004203036 TYRE TOY205R25E3 MC235R25XADN1 TYRE MICHELIN MC235R25XADN1100004203055 TYRE MC1200R24XZY MC235R25XMD22 TYRE MICHELIN MC235R25XMD22100004203062 TYRE BS265-25L5 MC265R25XADN1 TYRE MICHELIN MC265R25XADN1100004203063 TYRE DUN265-25L5 MC265R25XMD22 TYRE MICHELIN MC265R25XMD22100004203065 TYRE MC1800R25XKD S1800R25 TYRE 100004203067 TYRE GENERAL 265-25L5 40PLY S225R25 YO TY TYRE 100004203074 TYRE BS295R25VLTSZ S235X25 FS TYRE 100004203077 TYRE PRIMEX 235-25L5 SLICK S255R25 FS TYRE 103194203001 TYRE BF GOOD RICH 40070R20 S265R25 BS TYRE BRIDGESTONE 265R25 VLT801070704049 TYRE O-RING 325T S265R25 FS TYRE 801070704051 TYRE VALVE S265R25 GY TYRE 801070704052 TYRE VALVE CORE SRI0008 TYRE MICHELIN 295R25 XADN801070704053 TYRE HANLING FEE SERVICE FEE TYRE SERVICE FEE1200R24 XZY E2 TYRE MICHELIN 1200R24 XZY E2 SPUD TYRE SPUD

Current Issues with the hellip Master Multiple occurrences of the same

physical entity with different codes

Very different codes for broadly identical physical entities ndash tyres ndash locate in entirely different locations in the table

Precision ordered dataVersus hellip

73

Value versus precisionA critical consideration

Practical fundamental strategic taxonomy precision

Busi

ness

valu

e d

eliv

ere

d

100

100

The goal

Just about every implementation I have ever seen

Financial cubeEssence of integrationWell over 1000 hours RampD

Location

Fun

ctio

n

Accounts

Accounts -- fi

nancial

Assets

Prod

ucts

Peop

le

Pro

ject

s

etc

Cubic business modelA logical taxonomic construct

Every organization has a location logical dimension ndash where we do what we do

and a functional logical dimension ndash what we do

These can be plotted on a matrix of function versus location

This is fundamental to the design of a chart of accounts and all other logical components that define the business

There are multiple further dimensions including income expenditure personnel machines products etc

Each of these should be described by a fundamental precision strategic taxonomy

This model in the general ledger provides a critical elment of integration

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

1 Broad concept been known to me for over twenty years

2 I have done some elements semi-manually

3 For years I thought everyone could understand this and do it

4 Never seen anything like it

5 Extremely powerful tool

The true value

1 Exceptionally high quality financial data

2 Extremely easy to access and analyze

3 Facilitate greatly improved high value executive level strategic decision making ndash the decisions to thrive

4 Properly used WILL lead to greatly improved competitiveness and profitability

5 This will enhance profitable growth

6 Every organization needs this

7 The current ERP market is estimated at US$56 billion

8 We can easily capture at least 1 of this over the next ten years ndash this is THE way of the future

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

1 Taxonomy approach immediately engages with executives to specify high level configuration focused on the essence of the business ndash focus on better decision making NOT process ndash strategic executive level facilitation ndash excellent executive engagement and custody

2 Fundamental focus on better strategic (thrive) decisions at executive and operational level ndash put the essence (strategy) of the business in the face of staff at all levels constantly

3 Design geared to answering the questions you have not yet thought to ask ndash no need for lengthy business requirements workshops

4 Orders of magnitude improvement in system strategic support value delivery ndash basis for enabling executives and managers to make much better decisions IF they do the work to interpret and act on the information

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

5 Move away from expensive resources constantly maintaining simple reports to developing sophisticated models that support high value understanding analysis and decision making

6 Major improvements in quality of master data and ease of master data maintenance

7 Systems easier and more efficient to use at a transaction level frequently results in productivity gains and head count reductions reduction in audit fees etc

8 Do things the software vendor does not think are possible and that may create substantial strategic value opportunities

9 Establish a culture of data precision in fact a whole culture relating to the way you run your systems

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

1 Strategic (thrive) decision support ndash psychology of decision making ndash strategic elements at top of list comply with cognitive span equals seven plus or minus two items at any level of hierarchy

2 Every validation list custom validation lists fully describe entities the way the business and executives think about them

3 Fundamental first principles strategic design with finely granular highly structured hierarchically presented content

4 Ease of reading and navigation ndash trailing periods indents capitalization precision language ndash semantic structure ndash JARampA originated standards and conventions

5 Ease of reporting ndash range coding ndash ease of report maintenance ndash context for precision configuration ndash ease and quality of master data maintenance

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

6 Creative strategic use of unrelated modules to work together and limited scope creative strategic custom development ndash the impossible achieved affordably

7 Cubic business model ndash a powerful logical ldquoactivity basedrdquo management model in the General Ledger ndash powerful strategic decision support benefits with major positive governance impacts and reduced audit fees ndash JARampA have custom developed software to assist with this

8 Lower long term system operating costs coupled with ORDERS OF MAGNITUDE IMPROVEMENT in effectiveness efficiency and decision support ndash better thrive (profitable growth decisions) ndash where the REAL value lies ndash answer the questions we have not yet thought of

85

e

Summing up ndash the JARampA Approach to Creating Competitive Advantage

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Requires a significant investment

5 An ART and a science

6 Vital to unlocking the true value of any Business Information System Investment

7 An opportunity for dramatic gearing of any investment

Better DECISIONS

87

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

7 Ten things to enhance your current systems

88

What can be done

1 Buy a new ERP ndash expensive high risk

2 Re-implement your current ERP ndash not quite as expensive

3 Comprehensive Data Warehouse with Precision Taxonomies ndash not nearly as expensive or high risk but still costly

4 Anything else -- SMALL changes

What is an ERPREALLY

A huge precision data processing factory that SHOULD be fed precision data in order to produce precision

results (the factory CAN be OLD)

What is an ERPRefurbish

vs Deleting a building

>
>

1 Software settings

2 Cubic Business Modeltrade in the General Ledger

3 Asset classification

4 Product Material Item classification catalogue

5 Classification of Personnel

6 Other specific classifications

7 Unique attributes on Products and other classification master data

8 General record level attribute settings

9 Other configuration settings

Components of Precision Configuration

93

How is value created

Value is created by business actions that deliver on the essence of why the organization exists and how it thrives

Value manifests through increased profitability growth acquisitions job satisfaction fulfilment of the strategic vision

The consequence of intuitive intelligent informed leadership business decisions ndash thrive decisions

Such decisions are facilitated accelerated and enhanced through access to more intelligent meaningful and relevant information

Answers to the questions I have not yet thought to ask

Such ldquointelligent informationrdquo is assembled as a consequence of high level strategic and executive level input into the design of the data CONTENT ndash taxonomies designed to catalogue every conceivably relevant classification ahead of time

High value intelligent c

ontent desig

n

94

Some SMALL things YOU can doTo make your ERP work better for you TOMORROW

1 Repopulate key standard attribute tables

2 Create new custom attribute tables

95

Repopulate key standard attribute tables

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

Drastically im

prove the content o

f some

key tables s

uch as Credit N

ote Reasons

Product Ite

m Class etc

96

Develop lists

1 One to ten people in a room with a projector

2 Brainstorm all possible content for the list ndash capture on screen

3 Each summarize to between five and ten headings

4 Type all the lists in

5 Combine them into between five and ten groups

6 Give each group a heading

7 Lift out sub-categories

8 Code ndash remember indents trailing periods capitalization

9 Check impacts

10Implement

97

Develop lists 2

1 Quality of list is dependent on quality of input

2 Want lists to be complete comprehensive and well designed

3 Design compromises will be with you for ever

4 Document

5 Train

6 Utilize

98

Develop lists 3

1 Develop Hierarchy

a) Hierarchy of descriptions ndash indent each level by one character position

b) HEADINGS IN CAPITAL LETTERS

c) Posting level items in Proper Case

d) Abbreviate as necessary

2 Code

a) Mirror indents with trailing periods

b) Gap code

c) Mnemonic Alpha preferred else Alpha Numeric else Numeric

d) 1 to 4 character segments separated by ldquo-rdquo

99

Create new custom attribute tables

Add user defined attri

bute fields anywhere

where they m

ake sense ndash P

roducts

Debtors (Custo

mers) e

tc

100

Develop attributes

1 One to ten people in a room with a projector

2 Brainstorm all possible attributes for management information

3 If in doubt add

4 Structure and Code as before

5 Capture sheets

6 Train staff to classify and add

7 Reports

8 Identify clever functionality that can work with attributes add where cost effective

9 Harvest information

101

Unlocking the full potential

1 Progressively improve classifications and add attributes

2 Progressively develop reports analysis and custom functionality

3 Advance to more complex and inter-related lists

a) Product Item Material Class Group is the largest list that you might apply this approach to

b) Major Master Lists like Chart of Accounts and Product Catalogue Master might be done in increments ONCE you have experience with this approach

c) Other Master Lists like Debtors and Creditors Masters could be restructured in time

4 Eventually you might find you have effectively re-implemented

102

10 things to look out for

1 Ambiguous names incorrect postings ndash ANSWER ndash change the name so that it is unambiguous ndash eg Factory -- Operating Cost and Factory ndash Asset

2 Jumbled accounts and other lists ndash ANSWER ndashnew sub-structure

3 Large number of dissimilar transactions in one account having to unscramble in Excel ndash ANSWER ndash create a block of well thought out accounts to replace the single account

4 Overlapping or duplicate entries ndash eg same Tyres in different places ndash ANSWER ndash close duplicates only one set of entries ndash may close both and open a new set of well-structured entries

5 Answers to ldquocommon senserdquo questions take ages to obtain ndash lots of analysis in Excel or custom software that keeps changing ndash check if all the common sense attributes are on the master record and add as necessary ndash as many as possible ndash once you start adding do the lot

103

10 things to look out for

6 Evaluate all manual spreadsheet and custom applications and determine where these are a response to inexact or sloppy configuration and progressively adjust or eliminate

7 Develop a comprehensive awareness of the need for accurate data train personnel in terms of neatness accuracy spelling capitalization accuracy of allocation etc

8 Develop soft-issue metrics ndash customer satisfaction employee satisfaction etc

9 Harmonize critical elements of information classification ndash Accounts Assets People Products ndash across all modules and all systems ndash develop an integrated environment especially between the ERP and the Operational Systems

10Balance the decision support load between modules ndash move the detail out of the General Ledger ndash 5 to 10 Asset Categories People Categories Inventory Categories etc

104

Summing up

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Some items require a very small investment ndash an ART and a science

5 A significant opportunity to get more out of your current systems

Better DECISIONS

105

What is your single most important insight from this presentation

What is the single most practical action that you can take tomorrow to apply strategic (right thing essence thinking more effectively

JamesJamesARobertsoncom

Please write down

your thoughts

NOW

If you do not act within 48 hours you probably never will (Bill Gates)

Act TODAY

106

Assisting clients to thrive through the effective application of IT and ERP

QuestionsWe will email you my book and hand-outs of slides

Dr James Robertson PrEng ndash The ERP Doctor -- Mobile +44 (0) 77 6862 2875 +27 (0)83 251 6644wwwJames-A-Robertson-and-Associatescom

JamesJamesARobertsoncom

LinkedIn httpukLinkedIncominDrJamesARobertsonERPDoctor

JARampA are available to assist in applying these principles

  • Slide 1
  • Slide 2
  • Slide 3
  • A word of caution
  • Slide 5
  • This is NOT in a Text Book
  • Pulse measurement
  • Motivating quotes
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • The fundamental requirements for an ERP
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • A classic practical example NO Executive involvement
  • Top down (CEO led) versus bottom up design
  • Slide 25
  • Three alternative ERP value scenarios Unlocking the TRUE potent
  • Slide 27
  • What is strategy An executive responsibility
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
  • Slide 47
  • Slide 48
  • Slide 49
  • What is an ERP IBIS A filing cabinet
  • IBIS ndash what every company REALLY has
  • Slide 52
  • Case Study Strategic Engineered Precision Configuration WITH C
  • Slide 54
  • Slide 55
  • Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)
  • Define Strategic Engineered Precision Configuration
  • Slide 58
  • Slide 59
  • Slide 60
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Slide 66
  • Slide 67
  • Slide 68
  • Current Issues with the hellip Master
  • Current Issues with the hellip Master (2)
  • Current Issues with the hellip Master (3)
  • Slide 72
  • Slide 73
  • Slide 74
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Slide 83
  • Slide 84
  • Slide 85
  • Slide 86
  • Slide 87
  • Slide 88
  • Slide 89
  • Slide 90
  • Slide 91
  • Slide 92
  • Slide 93
  • Slide 94
  • Slide 95
  • Slide 96
  • Slide 97
  • Slide 98
  • Slide 99
  • Slide 100
  • Slide 101
  • Slide 102
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
Page 53: IBIS – The Strategic View of Business Information -- by Dr James A Robertson PrEng

53

bull Stalled ERP implementation

bull CEO bought into ldquoERP as a strategic resourcerdquo based on my approach

bull Highly structured strategic Product Class taxonomy

bull Clever software to add products and maintain high quality master data

bull Projects module

bull Brand Management expense taxonomy

bull Clever software to create a project for every brand line with these expense heads

bull Direct integration with General Ledger

bull Comprehensive Brand Project Management and reporting to Principals in Europe

bull New account increased turnover significantly because could do something competitors could NOT do

Dramatic improvements in competitiveness growth and profitability are the ONLY valid arbiters of the success of an ERP implementation or a strategic plan

Case Study Strategic Engineered Precision Configuration WITH Clever Customization to support the ESSENCE

Data engineering

Data engineering principlesCase study

1 ERP Dramatic increase in management information

2 Reduction in head count

3 Dramatic reduction in audit time and cost

4 Unqualified balance sheet first time in 15 years

5 Presented with the client at a public conference

1 Strategic ndash Essence of the Business and how it thrives

2 Engineered ndash rigorous systematic comprehensively tried and tested methods standard conventions expert practitioners etc

3 Precision ndash exact carefully design meticulously fashioned

4 Taxonomies ndash hierarchical information classifications ordering and organizing business information

5 Coupled to precision code schemes which adhere to a number of very specific coding rules and conventions

6 A total solution

Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)

57

Define Strategic Engineered Precision Configuration

bull Configuring the ERP so that it PRECISELY models the real worldbull The goal is that any executive manager supervisor or operator

can look at the configuration and say ldquoYES this IS my businessrdquobull Founded on master data taxonomies ndash structured semantic

contentbull Coupled to custom business specific attributesbull Supplemented by highly structured record level configurationbull Supporting small pieces of clever custom development that add

huge value and create huge strategic and operational opportunities

An ERP is a huge precision data processing factory

Feed it precision data

58

Conventional taxonomy example

ANIMALSELEPHANTSRHINOCEROSDOGSCATS

LIONSLEOPARDSDOMESTIC CATS

Persian CatsDomestic Short Hair Catsetc

59

Taxonomy defined

1 Logical word (semantic structure)

2 Precision vocabulary of preferred terms

3 Conveys understanding between humans with relevant knowledge and experience

4 Once linked to a precision code scheme the most important communication mechanism between computers and people

5 An art and a science

6 Once it is right it is OBVIOUS

Taxonomy example

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

61

Taxonomy relevance

1 Essential to effective operational and strategic use of business software

2 Nearly ALL validation lists (drop down lists) chart of accounts etc

3 Large body of expertise ndash Botany Zoology military filing Library Science Information Management etc

4 Unknown to many (most) IT professionals and business people

62

A computer isAn adding machine calculator

011+1=101+1+1=111+1+1+1=100

Called a ldquobitrdquo

8 bits make a byte

2 bytes make an ASCII character

A= ldquo41rdquo hex

0 1

63

Coding taxonomies

1 Computers only understand binary

2 The code is a unique binary pattern that corresponds to the structured language taxonomy

3 The only way the computer will appear to be intelligent

4 Results in ldquointelligent datardquo

5 Standard conventions1 Indents and trailing periods

2 Capitalization

3 Other standards and conventions

64

Taxonomy examples

1 Some practical examples of how code schemes should look

2 Various small validation lists ndash some custom some standard

3 Various custom product attributes

4 Product classification ndash custom field

5 Machine vehicle operating costs and spares

6 Consolidation Charts of Accounts medium and large organizations

65

Example of custom data entry screenWith custom taxonomies

Custom code maintenance development for client specific taxonomy

Matching codes in unrelated module provide logical integration

Getting the software to do what it supposedly cannot do

Example of exceptionally BAD practice

500528 Waste Material Consumed500530 Loss from valuation of external materials500540 Loss from valuation of own materials500550 Losses - inventory variance -consignment

sale500560 Safety Clothing500565 Safety Equipment500570 Sand amp Stone500575 Scraper Rope500580 Scrapers500585 Services500590 Signs500595 Skips amp Cages500600 Finished Goods Inventory Offset500605 Smelting amp Refining500610 Production Order Settlement - Variance500615 Steel Other500620 Steel Sections500625 Steel Sheets amp Plates

Huge impact on integration reporting etc

Current Issues with the hellip Master

bull Unstructured

bull Lack of robust disciplined code management

bull Different blocks of codes for different divisions

bull Same item in more than one place

bull Different categories should be in distinctly separate logical blocks

Current Issues with the hellip Master

bull Equivalent descriptions different codes

bull Warehouse codes embedded in item codes

bull As many as twenty occurrences of the same physical

bull Makes operation and reporting inaccurate and difficult

NQR500 TRUCKISUZUNQR500OR HHOSES EXT OUTSIDE REPAIRS HYD HOSES EXTOR HHOSES INT OUTSIDE REPAIRS HYD HOSES INTOR WINDOWS EXT OUTSIDE REPAIRS - WINDOWS EXTOR WINDOWS INT OUTSIDE REPAIRS - WINDOWS INTOREP HYD HOSES OUTSIDE REPAIRS - HYD HOSESOREP WINDOWS OUTSIDE REPAIRS - WINDOWSOIL MAROPA 320 MAROPA 320 OILOIL01 AUTO TRANS FLUID (ATF)DBOIL01-R0303 AUTO TRANS FLUID (ATF)DBOIL01-R0304 AUTO TRANS FLUID (ATF)DBOIL01-R0305 AUTO TRANS FLUID (ATF)DBOIL01-R0306 AUTO TRANS FLUID (ATF)DBOIL01-R0307 AUTO TRANS FLUID (ATF)DB

ITEM CODE DESCRIPTION ITEM CODE DESCRIPTION100004200002 TYRE LOCK RING SFETY 25 175R25 XGC E3 TYRE MICHELIN 175R25 XGC E3100004203007 TYRE MC1800R25XHAD 2 19575R16C TYRE MICHELIN 19575R16C100004203008 TYRE MC175R25XMD2 2 225R25 YO TYRE TYRE 100004203018 TYRE BS265R25VLTSE4 235X25 FS TYRE 100004203019 TYRE BS205R25VLTSE4 255R25 FS TYRE 100004203020 TYRE BS1200R24M840 265R25 FS TYRE 100004203026 TYRE FS195R14 CV2000 265R25 GY TYRE 100004203030 TYRE NOK205R25 L3 LODER GRIP BS265R25VLTSE4 TYRE BRIDGESTONE BS265R25VLTS100004203032 TYRE TOY265-25G25L520PR MC205R25XADN1 TYRE MICHELIN MC205R25XADN1100004203036 TYRE TOY205R25E3 MC235R25XADN1 TYRE MICHELIN MC235R25XADN1100004203055 TYRE MC1200R24XZY MC235R25XMD22 TYRE MICHELIN MC235R25XMD22100004203062 TYRE BS265-25L5 MC265R25XADN1 TYRE MICHELIN MC265R25XADN1100004203063 TYRE DUN265-25L5 MC265R25XMD22 TYRE MICHELIN MC265R25XMD22100004203065 TYRE MC1800R25XKD S1800R25 TYRE 100004203067 TYRE GENERAL 265-25L5 40PLY S225R25 YO TY TYRE 100004203074 TYRE BS295R25VLTSZ S235X25 FS TYRE 100004203077 TYRE PRIMEX 235-25L5 SLICK S255R25 FS TYRE 103194203001 TYRE BF GOOD RICH 40070R20 S265R25 BS TYRE BRIDGESTONE 265R25 VLT801070704049 TYRE O-RING 325T S265R25 FS TYRE 801070704051 TYRE VALVE S265R25 GY TYRE 801070704052 TYRE VALVE CORE SRI0008 TYRE MICHELIN 295R25 XADN801070704053 TYRE HANLING FEE SERVICE FEE TYRE SERVICE FEE1200R24 XZY E2 TYRE MICHELIN 1200R24 XZY E2 SPUD TYRE SPUD

Current Issues with the hellip Master Multiple occurrences of the same

physical entity with different codes

Very different codes for broadly identical physical entities ndash tyres ndash locate in entirely different locations in the table

Precision ordered dataVersus hellip

73

Value versus precisionA critical consideration

Practical fundamental strategic taxonomy precision

Busi

ness

valu

e d

eliv

ere

d

100

100

The goal

Just about every implementation I have ever seen

Financial cubeEssence of integrationWell over 1000 hours RampD

Location

Fun

ctio

n

Accounts

Accounts -- fi

nancial

Assets

Prod

ucts

Peop

le

Pro

ject

s

etc

Cubic business modelA logical taxonomic construct

Every organization has a location logical dimension ndash where we do what we do

and a functional logical dimension ndash what we do

These can be plotted on a matrix of function versus location

This is fundamental to the design of a chart of accounts and all other logical components that define the business

There are multiple further dimensions including income expenditure personnel machines products etc

Each of these should be described by a fundamental precision strategic taxonomy

This model in the general ledger provides a critical elment of integration

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

1 Broad concept been known to me for over twenty years

2 I have done some elements semi-manually

3 For years I thought everyone could understand this and do it

4 Never seen anything like it

5 Extremely powerful tool

The true value

1 Exceptionally high quality financial data

2 Extremely easy to access and analyze

3 Facilitate greatly improved high value executive level strategic decision making ndash the decisions to thrive

4 Properly used WILL lead to greatly improved competitiveness and profitability

5 This will enhance profitable growth

6 Every organization needs this

7 The current ERP market is estimated at US$56 billion

8 We can easily capture at least 1 of this over the next ten years ndash this is THE way of the future

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

1 Taxonomy approach immediately engages with executives to specify high level configuration focused on the essence of the business ndash focus on better decision making NOT process ndash strategic executive level facilitation ndash excellent executive engagement and custody

2 Fundamental focus on better strategic (thrive) decisions at executive and operational level ndash put the essence (strategy) of the business in the face of staff at all levels constantly

3 Design geared to answering the questions you have not yet thought to ask ndash no need for lengthy business requirements workshops

4 Orders of magnitude improvement in system strategic support value delivery ndash basis for enabling executives and managers to make much better decisions IF they do the work to interpret and act on the information

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

5 Move away from expensive resources constantly maintaining simple reports to developing sophisticated models that support high value understanding analysis and decision making

6 Major improvements in quality of master data and ease of master data maintenance

7 Systems easier and more efficient to use at a transaction level frequently results in productivity gains and head count reductions reduction in audit fees etc

8 Do things the software vendor does not think are possible and that may create substantial strategic value opportunities

9 Establish a culture of data precision in fact a whole culture relating to the way you run your systems

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

1 Strategic (thrive) decision support ndash psychology of decision making ndash strategic elements at top of list comply with cognitive span equals seven plus or minus two items at any level of hierarchy

2 Every validation list custom validation lists fully describe entities the way the business and executives think about them

3 Fundamental first principles strategic design with finely granular highly structured hierarchically presented content

4 Ease of reading and navigation ndash trailing periods indents capitalization precision language ndash semantic structure ndash JARampA originated standards and conventions

5 Ease of reporting ndash range coding ndash ease of report maintenance ndash context for precision configuration ndash ease and quality of master data maintenance

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

6 Creative strategic use of unrelated modules to work together and limited scope creative strategic custom development ndash the impossible achieved affordably

7 Cubic business model ndash a powerful logical ldquoactivity basedrdquo management model in the General Ledger ndash powerful strategic decision support benefits with major positive governance impacts and reduced audit fees ndash JARampA have custom developed software to assist with this

8 Lower long term system operating costs coupled with ORDERS OF MAGNITUDE IMPROVEMENT in effectiveness efficiency and decision support ndash better thrive (profitable growth decisions) ndash where the REAL value lies ndash answer the questions we have not yet thought of

85

e

Summing up ndash the JARampA Approach to Creating Competitive Advantage

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Requires a significant investment

5 An ART and a science

6 Vital to unlocking the true value of any Business Information System Investment

7 An opportunity for dramatic gearing of any investment

Better DECISIONS

87

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

7 Ten things to enhance your current systems

88

What can be done

1 Buy a new ERP ndash expensive high risk

2 Re-implement your current ERP ndash not quite as expensive

3 Comprehensive Data Warehouse with Precision Taxonomies ndash not nearly as expensive or high risk but still costly

4 Anything else -- SMALL changes

What is an ERPREALLY

A huge precision data processing factory that SHOULD be fed precision data in order to produce precision

results (the factory CAN be OLD)

What is an ERPRefurbish

vs Deleting a building

>
>

1 Software settings

2 Cubic Business Modeltrade in the General Ledger

3 Asset classification

4 Product Material Item classification catalogue

5 Classification of Personnel

6 Other specific classifications

7 Unique attributes on Products and other classification master data

8 General record level attribute settings

9 Other configuration settings

Components of Precision Configuration

93

How is value created

Value is created by business actions that deliver on the essence of why the organization exists and how it thrives

Value manifests through increased profitability growth acquisitions job satisfaction fulfilment of the strategic vision

The consequence of intuitive intelligent informed leadership business decisions ndash thrive decisions

Such decisions are facilitated accelerated and enhanced through access to more intelligent meaningful and relevant information

Answers to the questions I have not yet thought to ask

Such ldquointelligent informationrdquo is assembled as a consequence of high level strategic and executive level input into the design of the data CONTENT ndash taxonomies designed to catalogue every conceivably relevant classification ahead of time

High value intelligent c

ontent desig

n

94

Some SMALL things YOU can doTo make your ERP work better for you TOMORROW

1 Repopulate key standard attribute tables

2 Create new custom attribute tables

95

Repopulate key standard attribute tables

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

Drastically im

prove the content o

f some

key tables s

uch as Credit N

ote Reasons

Product Ite

m Class etc

96

Develop lists

1 One to ten people in a room with a projector

2 Brainstorm all possible content for the list ndash capture on screen

3 Each summarize to between five and ten headings

4 Type all the lists in

5 Combine them into between five and ten groups

6 Give each group a heading

7 Lift out sub-categories

8 Code ndash remember indents trailing periods capitalization

9 Check impacts

10Implement

97

Develop lists 2

1 Quality of list is dependent on quality of input

2 Want lists to be complete comprehensive and well designed

3 Design compromises will be with you for ever

4 Document

5 Train

6 Utilize

98

Develop lists 3

1 Develop Hierarchy

a) Hierarchy of descriptions ndash indent each level by one character position

b) HEADINGS IN CAPITAL LETTERS

c) Posting level items in Proper Case

d) Abbreviate as necessary

2 Code

a) Mirror indents with trailing periods

b) Gap code

c) Mnemonic Alpha preferred else Alpha Numeric else Numeric

d) 1 to 4 character segments separated by ldquo-rdquo

99

Create new custom attribute tables

Add user defined attri

bute fields anywhere

where they m

ake sense ndash P

roducts

Debtors (Custo

mers) e

tc

100

Develop attributes

1 One to ten people in a room with a projector

2 Brainstorm all possible attributes for management information

3 If in doubt add

4 Structure and Code as before

5 Capture sheets

6 Train staff to classify and add

7 Reports

8 Identify clever functionality that can work with attributes add where cost effective

9 Harvest information

101

Unlocking the full potential

1 Progressively improve classifications and add attributes

2 Progressively develop reports analysis and custom functionality

3 Advance to more complex and inter-related lists

a) Product Item Material Class Group is the largest list that you might apply this approach to

b) Major Master Lists like Chart of Accounts and Product Catalogue Master might be done in increments ONCE you have experience with this approach

c) Other Master Lists like Debtors and Creditors Masters could be restructured in time

4 Eventually you might find you have effectively re-implemented

102

10 things to look out for

1 Ambiguous names incorrect postings ndash ANSWER ndash change the name so that it is unambiguous ndash eg Factory -- Operating Cost and Factory ndash Asset

2 Jumbled accounts and other lists ndash ANSWER ndashnew sub-structure

3 Large number of dissimilar transactions in one account having to unscramble in Excel ndash ANSWER ndash create a block of well thought out accounts to replace the single account

4 Overlapping or duplicate entries ndash eg same Tyres in different places ndash ANSWER ndash close duplicates only one set of entries ndash may close both and open a new set of well-structured entries

5 Answers to ldquocommon senserdquo questions take ages to obtain ndash lots of analysis in Excel or custom software that keeps changing ndash check if all the common sense attributes are on the master record and add as necessary ndash as many as possible ndash once you start adding do the lot

103

10 things to look out for

6 Evaluate all manual spreadsheet and custom applications and determine where these are a response to inexact or sloppy configuration and progressively adjust or eliminate

7 Develop a comprehensive awareness of the need for accurate data train personnel in terms of neatness accuracy spelling capitalization accuracy of allocation etc

8 Develop soft-issue metrics ndash customer satisfaction employee satisfaction etc

9 Harmonize critical elements of information classification ndash Accounts Assets People Products ndash across all modules and all systems ndash develop an integrated environment especially between the ERP and the Operational Systems

10Balance the decision support load between modules ndash move the detail out of the General Ledger ndash 5 to 10 Asset Categories People Categories Inventory Categories etc

104

Summing up

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Some items require a very small investment ndash an ART and a science

5 A significant opportunity to get more out of your current systems

Better DECISIONS

105

What is your single most important insight from this presentation

What is the single most practical action that you can take tomorrow to apply strategic (right thing essence thinking more effectively

JamesJamesARobertsoncom

Please write down

your thoughts

NOW

If you do not act within 48 hours you probably never will (Bill Gates)

Act TODAY

106

Assisting clients to thrive through the effective application of IT and ERP

QuestionsWe will email you my book and hand-outs of slides

Dr James Robertson PrEng ndash The ERP Doctor -- Mobile +44 (0) 77 6862 2875 +27 (0)83 251 6644wwwJames-A-Robertson-and-Associatescom

JamesJamesARobertsoncom

LinkedIn httpukLinkedIncominDrJamesARobertsonERPDoctor

JARampA are available to assist in applying these principles

  • Slide 1
  • Slide 2
  • Slide 3
  • A word of caution
  • Slide 5
  • This is NOT in a Text Book
  • Pulse measurement
  • Motivating quotes
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • The fundamental requirements for an ERP
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • A classic practical example NO Executive involvement
  • Top down (CEO led) versus bottom up design
  • Slide 25
  • Three alternative ERP value scenarios Unlocking the TRUE potent
  • Slide 27
  • What is strategy An executive responsibility
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
  • Slide 47
  • Slide 48
  • Slide 49
  • What is an ERP IBIS A filing cabinet
  • IBIS ndash what every company REALLY has
  • Slide 52
  • Case Study Strategic Engineered Precision Configuration WITH C
  • Slide 54
  • Slide 55
  • Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)
  • Define Strategic Engineered Precision Configuration
  • Slide 58
  • Slide 59
  • Slide 60
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Slide 66
  • Slide 67
  • Slide 68
  • Current Issues with the hellip Master
  • Current Issues with the hellip Master (2)
  • Current Issues with the hellip Master (3)
  • Slide 72
  • Slide 73
  • Slide 74
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Slide 83
  • Slide 84
  • Slide 85
  • Slide 86
  • Slide 87
  • Slide 88
  • Slide 89
  • Slide 90
  • Slide 91
  • Slide 92
  • Slide 93
  • Slide 94
  • Slide 95
  • Slide 96
  • Slide 97
  • Slide 98
  • Slide 99
  • Slide 100
  • Slide 101
  • Slide 102
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
Page 54: IBIS – The Strategic View of Business Information -- by Dr James A Robertson PrEng

Data engineering

Data engineering principlesCase study

1 ERP Dramatic increase in management information

2 Reduction in head count

3 Dramatic reduction in audit time and cost

4 Unqualified balance sheet first time in 15 years

5 Presented with the client at a public conference

1 Strategic ndash Essence of the Business and how it thrives

2 Engineered ndash rigorous systematic comprehensively tried and tested methods standard conventions expert practitioners etc

3 Precision ndash exact carefully design meticulously fashioned

4 Taxonomies ndash hierarchical information classifications ordering and organizing business information

5 Coupled to precision code schemes which adhere to a number of very specific coding rules and conventions

6 A total solution

Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)

57

Define Strategic Engineered Precision Configuration

bull Configuring the ERP so that it PRECISELY models the real worldbull The goal is that any executive manager supervisor or operator

can look at the configuration and say ldquoYES this IS my businessrdquobull Founded on master data taxonomies ndash structured semantic

contentbull Coupled to custom business specific attributesbull Supplemented by highly structured record level configurationbull Supporting small pieces of clever custom development that add

huge value and create huge strategic and operational opportunities

An ERP is a huge precision data processing factory

Feed it precision data

58

Conventional taxonomy example

ANIMALSELEPHANTSRHINOCEROSDOGSCATS

LIONSLEOPARDSDOMESTIC CATS

Persian CatsDomestic Short Hair Catsetc

59

Taxonomy defined

1 Logical word (semantic structure)

2 Precision vocabulary of preferred terms

3 Conveys understanding between humans with relevant knowledge and experience

4 Once linked to a precision code scheme the most important communication mechanism between computers and people

5 An art and a science

6 Once it is right it is OBVIOUS

Taxonomy example

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

61

Taxonomy relevance

1 Essential to effective operational and strategic use of business software

2 Nearly ALL validation lists (drop down lists) chart of accounts etc

3 Large body of expertise ndash Botany Zoology military filing Library Science Information Management etc

4 Unknown to many (most) IT professionals and business people

62

A computer isAn adding machine calculator

011+1=101+1+1=111+1+1+1=100

Called a ldquobitrdquo

8 bits make a byte

2 bytes make an ASCII character

A= ldquo41rdquo hex

0 1

63

Coding taxonomies

1 Computers only understand binary

2 The code is a unique binary pattern that corresponds to the structured language taxonomy

3 The only way the computer will appear to be intelligent

4 Results in ldquointelligent datardquo

5 Standard conventions1 Indents and trailing periods

2 Capitalization

3 Other standards and conventions

64

Taxonomy examples

1 Some practical examples of how code schemes should look

2 Various small validation lists ndash some custom some standard

3 Various custom product attributes

4 Product classification ndash custom field

5 Machine vehicle operating costs and spares

6 Consolidation Charts of Accounts medium and large organizations

65

Example of custom data entry screenWith custom taxonomies

Custom code maintenance development for client specific taxonomy

Matching codes in unrelated module provide logical integration

Getting the software to do what it supposedly cannot do

Example of exceptionally BAD practice

500528 Waste Material Consumed500530 Loss from valuation of external materials500540 Loss from valuation of own materials500550 Losses - inventory variance -consignment

sale500560 Safety Clothing500565 Safety Equipment500570 Sand amp Stone500575 Scraper Rope500580 Scrapers500585 Services500590 Signs500595 Skips amp Cages500600 Finished Goods Inventory Offset500605 Smelting amp Refining500610 Production Order Settlement - Variance500615 Steel Other500620 Steel Sections500625 Steel Sheets amp Plates

Huge impact on integration reporting etc

Current Issues with the hellip Master

bull Unstructured

bull Lack of robust disciplined code management

bull Different blocks of codes for different divisions

bull Same item in more than one place

bull Different categories should be in distinctly separate logical blocks

Current Issues with the hellip Master

bull Equivalent descriptions different codes

bull Warehouse codes embedded in item codes

bull As many as twenty occurrences of the same physical

bull Makes operation and reporting inaccurate and difficult

NQR500 TRUCKISUZUNQR500OR HHOSES EXT OUTSIDE REPAIRS HYD HOSES EXTOR HHOSES INT OUTSIDE REPAIRS HYD HOSES INTOR WINDOWS EXT OUTSIDE REPAIRS - WINDOWS EXTOR WINDOWS INT OUTSIDE REPAIRS - WINDOWS INTOREP HYD HOSES OUTSIDE REPAIRS - HYD HOSESOREP WINDOWS OUTSIDE REPAIRS - WINDOWSOIL MAROPA 320 MAROPA 320 OILOIL01 AUTO TRANS FLUID (ATF)DBOIL01-R0303 AUTO TRANS FLUID (ATF)DBOIL01-R0304 AUTO TRANS FLUID (ATF)DBOIL01-R0305 AUTO TRANS FLUID (ATF)DBOIL01-R0306 AUTO TRANS FLUID (ATF)DBOIL01-R0307 AUTO TRANS FLUID (ATF)DB

ITEM CODE DESCRIPTION ITEM CODE DESCRIPTION100004200002 TYRE LOCK RING SFETY 25 175R25 XGC E3 TYRE MICHELIN 175R25 XGC E3100004203007 TYRE MC1800R25XHAD 2 19575R16C TYRE MICHELIN 19575R16C100004203008 TYRE MC175R25XMD2 2 225R25 YO TYRE TYRE 100004203018 TYRE BS265R25VLTSE4 235X25 FS TYRE 100004203019 TYRE BS205R25VLTSE4 255R25 FS TYRE 100004203020 TYRE BS1200R24M840 265R25 FS TYRE 100004203026 TYRE FS195R14 CV2000 265R25 GY TYRE 100004203030 TYRE NOK205R25 L3 LODER GRIP BS265R25VLTSE4 TYRE BRIDGESTONE BS265R25VLTS100004203032 TYRE TOY265-25G25L520PR MC205R25XADN1 TYRE MICHELIN MC205R25XADN1100004203036 TYRE TOY205R25E3 MC235R25XADN1 TYRE MICHELIN MC235R25XADN1100004203055 TYRE MC1200R24XZY MC235R25XMD22 TYRE MICHELIN MC235R25XMD22100004203062 TYRE BS265-25L5 MC265R25XADN1 TYRE MICHELIN MC265R25XADN1100004203063 TYRE DUN265-25L5 MC265R25XMD22 TYRE MICHELIN MC265R25XMD22100004203065 TYRE MC1800R25XKD S1800R25 TYRE 100004203067 TYRE GENERAL 265-25L5 40PLY S225R25 YO TY TYRE 100004203074 TYRE BS295R25VLTSZ S235X25 FS TYRE 100004203077 TYRE PRIMEX 235-25L5 SLICK S255R25 FS TYRE 103194203001 TYRE BF GOOD RICH 40070R20 S265R25 BS TYRE BRIDGESTONE 265R25 VLT801070704049 TYRE O-RING 325T S265R25 FS TYRE 801070704051 TYRE VALVE S265R25 GY TYRE 801070704052 TYRE VALVE CORE SRI0008 TYRE MICHELIN 295R25 XADN801070704053 TYRE HANLING FEE SERVICE FEE TYRE SERVICE FEE1200R24 XZY E2 TYRE MICHELIN 1200R24 XZY E2 SPUD TYRE SPUD

Current Issues with the hellip Master Multiple occurrences of the same

physical entity with different codes

Very different codes for broadly identical physical entities ndash tyres ndash locate in entirely different locations in the table

Precision ordered dataVersus hellip

73

Value versus precisionA critical consideration

Practical fundamental strategic taxonomy precision

Busi

ness

valu

e d

eliv

ere

d

100

100

The goal

Just about every implementation I have ever seen

Financial cubeEssence of integrationWell over 1000 hours RampD

Location

Fun

ctio

n

Accounts

Accounts -- fi

nancial

Assets

Prod

ucts

Peop

le

Pro

ject

s

etc

Cubic business modelA logical taxonomic construct

Every organization has a location logical dimension ndash where we do what we do

and a functional logical dimension ndash what we do

These can be plotted on a matrix of function versus location

This is fundamental to the design of a chart of accounts and all other logical components that define the business

There are multiple further dimensions including income expenditure personnel machines products etc

Each of these should be described by a fundamental precision strategic taxonomy

This model in the general ledger provides a critical elment of integration

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

1 Broad concept been known to me for over twenty years

2 I have done some elements semi-manually

3 For years I thought everyone could understand this and do it

4 Never seen anything like it

5 Extremely powerful tool

The true value

1 Exceptionally high quality financial data

2 Extremely easy to access and analyze

3 Facilitate greatly improved high value executive level strategic decision making ndash the decisions to thrive

4 Properly used WILL lead to greatly improved competitiveness and profitability

5 This will enhance profitable growth

6 Every organization needs this

7 The current ERP market is estimated at US$56 billion

8 We can easily capture at least 1 of this over the next ten years ndash this is THE way of the future

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

1 Taxonomy approach immediately engages with executives to specify high level configuration focused on the essence of the business ndash focus on better decision making NOT process ndash strategic executive level facilitation ndash excellent executive engagement and custody

2 Fundamental focus on better strategic (thrive) decisions at executive and operational level ndash put the essence (strategy) of the business in the face of staff at all levels constantly

3 Design geared to answering the questions you have not yet thought to ask ndash no need for lengthy business requirements workshops

4 Orders of magnitude improvement in system strategic support value delivery ndash basis for enabling executives and managers to make much better decisions IF they do the work to interpret and act on the information

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

5 Move away from expensive resources constantly maintaining simple reports to developing sophisticated models that support high value understanding analysis and decision making

6 Major improvements in quality of master data and ease of master data maintenance

7 Systems easier and more efficient to use at a transaction level frequently results in productivity gains and head count reductions reduction in audit fees etc

8 Do things the software vendor does not think are possible and that may create substantial strategic value opportunities

9 Establish a culture of data precision in fact a whole culture relating to the way you run your systems

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

1 Strategic (thrive) decision support ndash psychology of decision making ndash strategic elements at top of list comply with cognitive span equals seven plus or minus two items at any level of hierarchy

2 Every validation list custom validation lists fully describe entities the way the business and executives think about them

3 Fundamental first principles strategic design with finely granular highly structured hierarchically presented content

4 Ease of reading and navigation ndash trailing periods indents capitalization precision language ndash semantic structure ndash JARampA originated standards and conventions

5 Ease of reporting ndash range coding ndash ease of report maintenance ndash context for precision configuration ndash ease and quality of master data maintenance

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

6 Creative strategic use of unrelated modules to work together and limited scope creative strategic custom development ndash the impossible achieved affordably

7 Cubic business model ndash a powerful logical ldquoactivity basedrdquo management model in the General Ledger ndash powerful strategic decision support benefits with major positive governance impacts and reduced audit fees ndash JARampA have custom developed software to assist with this

8 Lower long term system operating costs coupled with ORDERS OF MAGNITUDE IMPROVEMENT in effectiveness efficiency and decision support ndash better thrive (profitable growth decisions) ndash where the REAL value lies ndash answer the questions we have not yet thought of

85

e

Summing up ndash the JARampA Approach to Creating Competitive Advantage

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Requires a significant investment

5 An ART and a science

6 Vital to unlocking the true value of any Business Information System Investment

7 An opportunity for dramatic gearing of any investment

Better DECISIONS

87

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

7 Ten things to enhance your current systems

88

What can be done

1 Buy a new ERP ndash expensive high risk

2 Re-implement your current ERP ndash not quite as expensive

3 Comprehensive Data Warehouse with Precision Taxonomies ndash not nearly as expensive or high risk but still costly

4 Anything else -- SMALL changes

What is an ERPREALLY

A huge precision data processing factory that SHOULD be fed precision data in order to produce precision

results (the factory CAN be OLD)

What is an ERPRefurbish

vs Deleting a building

>
>

1 Software settings

2 Cubic Business Modeltrade in the General Ledger

3 Asset classification

4 Product Material Item classification catalogue

5 Classification of Personnel

6 Other specific classifications

7 Unique attributes on Products and other classification master data

8 General record level attribute settings

9 Other configuration settings

Components of Precision Configuration

93

How is value created

Value is created by business actions that deliver on the essence of why the organization exists and how it thrives

Value manifests through increased profitability growth acquisitions job satisfaction fulfilment of the strategic vision

The consequence of intuitive intelligent informed leadership business decisions ndash thrive decisions

Such decisions are facilitated accelerated and enhanced through access to more intelligent meaningful and relevant information

Answers to the questions I have not yet thought to ask

Such ldquointelligent informationrdquo is assembled as a consequence of high level strategic and executive level input into the design of the data CONTENT ndash taxonomies designed to catalogue every conceivably relevant classification ahead of time

High value intelligent c

ontent desig

n

94

Some SMALL things YOU can doTo make your ERP work better for you TOMORROW

1 Repopulate key standard attribute tables

2 Create new custom attribute tables

95

Repopulate key standard attribute tables

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

Drastically im

prove the content o

f some

key tables s

uch as Credit N

ote Reasons

Product Ite

m Class etc

96

Develop lists

1 One to ten people in a room with a projector

2 Brainstorm all possible content for the list ndash capture on screen

3 Each summarize to between five and ten headings

4 Type all the lists in

5 Combine them into between five and ten groups

6 Give each group a heading

7 Lift out sub-categories

8 Code ndash remember indents trailing periods capitalization

9 Check impacts

10Implement

97

Develop lists 2

1 Quality of list is dependent on quality of input

2 Want lists to be complete comprehensive and well designed

3 Design compromises will be with you for ever

4 Document

5 Train

6 Utilize

98

Develop lists 3

1 Develop Hierarchy

a) Hierarchy of descriptions ndash indent each level by one character position

b) HEADINGS IN CAPITAL LETTERS

c) Posting level items in Proper Case

d) Abbreviate as necessary

2 Code

a) Mirror indents with trailing periods

b) Gap code

c) Mnemonic Alpha preferred else Alpha Numeric else Numeric

d) 1 to 4 character segments separated by ldquo-rdquo

99

Create new custom attribute tables

Add user defined attri

bute fields anywhere

where they m

ake sense ndash P

roducts

Debtors (Custo

mers) e

tc

100

Develop attributes

1 One to ten people in a room with a projector

2 Brainstorm all possible attributes for management information

3 If in doubt add

4 Structure and Code as before

5 Capture sheets

6 Train staff to classify and add

7 Reports

8 Identify clever functionality that can work with attributes add where cost effective

9 Harvest information

101

Unlocking the full potential

1 Progressively improve classifications and add attributes

2 Progressively develop reports analysis and custom functionality

3 Advance to more complex and inter-related lists

a) Product Item Material Class Group is the largest list that you might apply this approach to

b) Major Master Lists like Chart of Accounts and Product Catalogue Master might be done in increments ONCE you have experience with this approach

c) Other Master Lists like Debtors and Creditors Masters could be restructured in time

4 Eventually you might find you have effectively re-implemented

102

10 things to look out for

1 Ambiguous names incorrect postings ndash ANSWER ndash change the name so that it is unambiguous ndash eg Factory -- Operating Cost and Factory ndash Asset

2 Jumbled accounts and other lists ndash ANSWER ndashnew sub-structure

3 Large number of dissimilar transactions in one account having to unscramble in Excel ndash ANSWER ndash create a block of well thought out accounts to replace the single account

4 Overlapping or duplicate entries ndash eg same Tyres in different places ndash ANSWER ndash close duplicates only one set of entries ndash may close both and open a new set of well-structured entries

5 Answers to ldquocommon senserdquo questions take ages to obtain ndash lots of analysis in Excel or custom software that keeps changing ndash check if all the common sense attributes are on the master record and add as necessary ndash as many as possible ndash once you start adding do the lot

103

10 things to look out for

6 Evaluate all manual spreadsheet and custom applications and determine where these are a response to inexact or sloppy configuration and progressively adjust or eliminate

7 Develop a comprehensive awareness of the need for accurate data train personnel in terms of neatness accuracy spelling capitalization accuracy of allocation etc

8 Develop soft-issue metrics ndash customer satisfaction employee satisfaction etc

9 Harmonize critical elements of information classification ndash Accounts Assets People Products ndash across all modules and all systems ndash develop an integrated environment especially between the ERP and the Operational Systems

10Balance the decision support load between modules ndash move the detail out of the General Ledger ndash 5 to 10 Asset Categories People Categories Inventory Categories etc

104

Summing up

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Some items require a very small investment ndash an ART and a science

5 A significant opportunity to get more out of your current systems

Better DECISIONS

105

What is your single most important insight from this presentation

What is the single most practical action that you can take tomorrow to apply strategic (right thing essence thinking more effectively

JamesJamesARobertsoncom

Please write down

your thoughts

NOW

If you do not act within 48 hours you probably never will (Bill Gates)

Act TODAY

106

Assisting clients to thrive through the effective application of IT and ERP

QuestionsWe will email you my book and hand-outs of slides

Dr James Robertson PrEng ndash The ERP Doctor -- Mobile +44 (0) 77 6862 2875 +27 (0)83 251 6644wwwJames-A-Robertson-and-Associatescom

JamesJamesARobertsoncom

LinkedIn httpukLinkedIncominDrJamesARobertsonERPDoctor

JARampA are available to assist in applying these principles

  • Slide 1
  • Slide 2
  • Slide 3
  • A word of caution
  • Slide 5
  • This is NOT in a Text Book
  • Pulse measurement
  • Motivating quotes
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • The fundamental requirements for an ERP
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • A classic practical example NO Executive involvement
  • Top down (CEO led) versus bottom up design
  • Slide 25
  • Three alternative ERP value scenarios Unlocking the TRUE potent
  • Slide 27
  • What is strategy An executive responsibility
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
  • Slide 47
  • Slide 48
  • Slide 49
  • What is an ERP IBIS A filing cabinet
  • IBIS ndash what every company REALLY has
  • Slide 52
  • Case Study Strategic Engineered Precision Configuration WITH C
  • Slide 54
  • Slide 55
  • Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)
  • Define Strategic Engineered Precision Configuration
  • Slide 58
  • Slide 59
  • Slide 60
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Slide 66
  • Slide 67
  • Slide 68
  • Current Issues with the hellip Master
  • Current Issues with the hellip Master (2)
  • Current Issues with the hellip Master (3)
  • Slide 72
  • Slide 73
  • Slide 74
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Slide 83
  • Slide 84
  • Slide 85
  • Slide 86
  • Slide 87
  • Slide 88
  • Slide 89
  • Slide 90
  • Slide 91
  • Slide 92
  • Slide 93
  • Slide 94
  • Slide 95
  • Slide 96
  • Slide 97
  • Slide 98
  • Slide 99
  • Slide 100
  • Slide 101
  • Slide 102
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
Page 55: IBIS – The Strategic View of Business Information -- by Dr James A Robertson PrEng

Data engineering principlesCase study

1 ERP Dramatic increase in management information

2 Reduction in head count

3 Dramatic reduction in audit time and cost

4 Unqualified balance sheet first time in 15 years

5 Presented with the client at a public conference

1 Strategic ndash Essence of the Business and how it thrives

2 Engineered ndash rigorous systematic comprehensively tried and tested methods standard conventions expert practitioners etc

3 Precision ndash exact carefully design meticulously fashioned

4 Taxonomies ndash hierarchical information classifications ordering and organizing business information

5 Coupled to precision code schemes which adhere to a number of very specific coding rules and conventions

6 A total solution

Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)

57

Define Strategic Engineered Precision Configuration

bull Configuring the ERP so that it PRECISELY models the real worldbull The goal is that any executive manager supervisor or operator

can look at the configuration and say ldquoYES this IS my businessrdquobull Founded on master data taxonomies ndash structured semantic

contentbull Coupled to custom business specific attributesbull Supplemented by highly structured record level configurationbull Supporting small pieces of clever custom development that add

huge value and create huge strategic and operational opportunities

An ERP is a huge precision data processing factory

Feed it precision data

58

Conventional taxonomy example

ANIMALSELEPHANTSRHINOCEROSDOGSCATS

LIONSLEOPARDSDOMESTIC CATS

Persian CatsDomestic Short Hair Catsetc

59

Taxonomy defined

1 Logical word (semantic structure)

2 Precision vocabulary of preferred terms

3 Conveys understanding between humans with relevant knowledge and experience

4 Once linked to a precision code scheme the most important communication mechanism between computers and people

5 An art and a science

6 Once it is right it is OBVIOUS

Taxonomy example

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

61

Taxonomy relevance

1 Essential to effective operational and strategic use of business software

2 Nearly ALL validation lists (drop down lists) chart of accounts etc

3 Large body of expertise ndash Botany Zoology military filing Library Science Information Management etc

4 Unknown to many (most) IT professionals and business people

62

A computer isAn adding machine calculator

011+1=101+1+1=111+1+1+1=100

Called a ldquobitrdquo

8 bits make a byte

2 bytes make an ASCII character

A= ldquo41rdquo hex

0 1

63

Coding taxonomies

1 Computers only understand binary

2 The code is a unique binary pattern that corresponds to the structured language taxonomy

3 The only way the computer will appear to be intelligent

4 Results in ldquointelligent datardquo

5 Standard conventions1 Indents and trailing periods

2 Capitalization

3 Other standards and conventions

64

Taxonomy examples

1 Some practical examples of how code schemes should look

2 Various small validation lists ndash some custom some standard

3 Various custom product attributes

4 Product classification ndash custom field

5 Machine vehicle operating costs and spares

6 Consolidation Charts of Accounts medium and large organizations

65

Example of custom data entry screenWith custom taxonomies

Custom code maintenance development for client specific taxonomy

Matching codes in unrelated module provide logical integration

Getting the software to do what it supposedly cannot do

Example of exceptionally BAD practice

500528 Waste Material Consumed500530 Loss from valuation of external materials500540 Loss from valuation of own materials500550 Losses - inventory variance -consignment

sale500560 Safety Clothing500565 Safety Equipment500570 Sand amp Stone500575 Scraper Rope500580 Scrapers500585 Services500590 Signs500595 Skips amp Cages500600 Finished Goods Inventory Offset500605 Smelting amp Refining500610 Production Order Settlement - Variance500615 Steel Other500620 Steel Sections500625 Steel Sheets amp Plates

Huge impact on integration reporting etc

Current Issues with the hellip Master

bull Unstructured

bull Lack of robust disciplined code management

bull Different blocks of codes for different divisions

bull Same item in more than one place

bull Different categories should be in distinctly separate logical blocks

Current Issues with the hellip Master

bull Equivalent descriptions different codes

bull Warehouse codes embedded in item codes

bull As many as twenty occurrences of the same physical

bull Makes operation and reporting inaccurate and difficult

NQR500 TRUCKISUZUNQR500OR HHOSES EXT OUTSIDE REPAIRS HYD HOSES EXTOR HHOSES INT OUTSIDE REPAIRS HYD HOSES INTOR WINDOWS EXT OUTSIDE REPAIRS - WINDOWS EXTOR WINDOWS INT OUTSIDE REPAIRS - WINDOWS INTOREP HYD HOSES OUTSIDE REPAIRS - HYD HOSESOREP WINDOWS OUTSIDE REPAIRS - WINDOWSOIL MAROPA 320 MAROPA 320 OILOIL01 AUTO TRANS FLUID (ATF)DBOIL01-R0303 AUTO TRANS FLUID (ATF)DBOIL01-R0304 AUTO TRANS FLUID (ATF)DBOIL01-R0305 AUTO TRANS FLUID (ATF)DBOIL01-R0306 AUTO TRANS FLUID (ATF)DBOIL01-R0307 AUTO TRANS FLUID (ATF)DB

ITEM CODE DESCRIPTION ITEM CODE DESCRIPTION100004200002 TYRE LOCK RING SFETY 25 175R25 XGC E3 TYRE MICHELIN 175R25 XGC E3100004203007 TYRE MC1800R25XHAD 2 19575R16C TYRE MICHELIN 19575R16C100004203008 TYRE MC175R25XMD2 2 225R25 YO TYRE TYRE 100004203018 TYRE BS265R25VLTSE4 235X25 FS TYRE 100004203019 TYRE BS205R25VLTSE4 255R25 FS TYRE 100004203020 TYRE BS1200R24M840 265R25 FS TYRE 100004203026 TYRE FS195R14 CV2000 265R25 GY TYRE 100004203030 TYRE NOK205R25 L3 LODER GRIP BS265R25VLTSE4 TYRE BRIDGESTONE BS265R25VLTS100004203032 TYRE TOY265-25G25L520PR MC205R25XADN1 TYRE MICHELIN MC205R25XADN1100004203036 TYRE TOY205R25E3 MC235R25XADN1 TYRE MICHELIN MC235R25XADN1100004203055 TYRE MC1200R24XZY MC235R25XMD22 TYRE MICHELIN MC235R25XMD22100004203062 TYRE BS265-25L5 MC265R25XADN1 TYRE MICHELIN MC265R25XADN1100004203063 TYRE DUN265-25L5 MC265R25XMD22 TYRE MICHELIN MC265R25XMD22100004203065 TYRE MC1800R25XKD S1800R25 TYRE 100004203067 TYRE GENERAL 265-25L5 40PLY S225R25 YO TY TYRE 100004203074 TYRE BS295R25VLTSZ S235X25 FS TYRE 100004203077 TYRE PRIMEX 235-25L5 SLICK S255R25 FS TYRE 103194203001 TYRE BF GOOD RICH 40070R20 S265R25 BS TYRE BRIDGESTONE 265R25 VLT801070704049 TYRE O-RING 325T S265R25 FS TYRE 801070704051 TYRE VALVE S265R25 GY TYRE 801070704052 TYRE VALVE CORE SRI0008 TYRE MICHELIN 295R25 XADN801070704053 TYRE HANLING FEE SERVICE FEE TYRE SERVICE FEE1200R24 XZY E2 TYRE MICHELIN 1200R24 XZY E2 SPUD TYRE SPUD

Current Issues with the hellip Master Multiple occurrences of the same

physical entity with different codes

Very different codes for broadly identical physical entities ndash tyres ndash locate in entirely different locations in the table

Precision ordered dataVersus hellip

73

Value versus precisionA critical consideration

Practical fundamental strategic taxonomy precision

Busi

ness

valu

e d

eliv

ere

d

100

100

The goal

Just about every implementation I have ever seen

Financial cubeEssence of integrationWell over 1000 hours RampD

Location

Fun

ctio

n

Accounts

Accounts -- fi

nancial

Assets

Prod

ucts

Peop

le

Pro

ject

s

etc

Cubic business modelA logical taxonomic construct

Every organization has a location logical dimension ndash where we do what we do

and a functional logical dimension ndash what we do

These can be plotted on a matrix of function versus location

This is fundamental to the design of a chart of accounts and all other logical components that define the business

There are multiple further dimensions including income expenditure personnel machines products etc

Each of these should be described by a fundamental precision strategic taxonomy

This model in the general ledger provides a critical elment of integration

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

1 Broad concept been known to me for over twenty years

2 I have done some elements semi-manually

3 For years I thought everyone could understand this and do it

4 Never seen anything like it

5 Extremely powerful tool

The true value

1 Exceptionally high quality financial data

2 Extremely easy to access and analyze

3 Facilitate greatly improved high value executive level strategic decision making ndash the decisions to thrive

4 Properly used WILL lead to greatly improved competitiveness and profitability

5 This will enhance profitable growth

6 Every organization needs this

7 The current ERP market is estimated at US$56 billion

8 We can easily capture at least 1 of this over the next ten years ndash this is THE way of the future

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

1 Taxonomy approach immediately engages with executives to specify high level configuration focused on the essence of the business ndash focus on better decision making NOT process ndash strategic executive level facilitation ndash excellent executive engagement and custody

2 Fundamental focus on better strategic (thrive) decisions at executive and operational level ndash put the essence (strategy) of the business in the face of staff at all levels constantly

3 Design geared to answering the questions you have not yet thought to ask ndash no need for lengthy business requirements workshops

4 Orders of magnitude improvement in system strategic support value delivery ndash basis for enabling executives and managers to make much better decisions IF they do the work to interpret and act on the information

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

5 Move away from expensive resources constantly maintaining simple reports to developing sophisticated models that support high value understanding analysis and decision making

6 Major improvements in quality of master data and ease of master data maintenance

7 Systems easier and more efficient to use at a transaction level frequently results in productivity gains and head count reductions reduction in audit fees etc

8 Do things the software vendor does not think are possible and that may create substantial strategic value opportunities

9 Establish a culture of data precision in fact a whole culture relating to the way you run your systems

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

1 Strategic (thrive) decision support ndash psychology of decision making ndash strategic elements at top of list comply with cognitive span equals seven plus or minus two items at any level of hierarchy

2 Every validation list custom validation lists fully describe entities the way the business and executives think about them

3 Fundamental first principles strategic design with finely granular highly structured hierarchically presented content

4 Ease of reading and navigation ndash trailing periods indents capitalization precision language ndash semantic structure ndash JARampA originated standards and conventions

5 Ease of reporting ndash range coding ndash ease of report maintenance ndash context for precision configuration ndash ease and quality of master data maintenance

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

6 Creative strategic use of unrelated modules to work together and limited scope creative strategic custom development ndash the impossible achieved affordably

7 Cubic business model ndash a powerful logical ldquoactivity basedrdquo management model in the General Ledger ndash powerful strategic decision support benefits with major positive governance impacts and reduced audit fees ndash JARampA have custom developed software to assist with this

8 Lower long term system operating costs coupled with ORDERS OF MAGNITUDE IMPROVEMENT in effectiveness efficiency and decision support ndash better thrive (profitable growth decisions) ndash where the REAL value lies ndash answer the questions we have not yet thought of

85

e

Summing up ndash the JARampA Approach to Creating Competitive Advantage

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Requires a significant investment

5 An ART and a science

6 Vital to unlocking the true value of any Business Information System Investment

7 An opportunity for dramatic gearing of any investment

Better DECISIONS

87

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

7 Ten things to enhance your current systems

88

What can be done

1 Buy a new ERP ndash expensive high risk

2 Re-implement your current ERP ndash not quite as expensive

3 Comprehensive Data Warehouse with Precision Taxonomies ndash not nearly as expensive or high risk but still costly

4 Anything else -- SMALL changes

What is an ERPREALLY

A huge precision data processing factory that SHOULD be fed precision data in order to produce precision

results (the factory CAN be OLD)

What is an ERPRefurbish

vs Deleting a building

>
>

1 Software settings

2 Cubic Business Modeltrade in the General Ledger

3 Asset classification

4 Product Material Item classification catalogue

5 Classification of Personnel

6 Other specific classifications

7 Unique attributes on Products and other classification master data

8 General record level attribute settings

9 Other configuration settings

Components of Precision Configuration

93

How is value created

Value is created by business actions that deliver on the essence of why the organization exists and how it thrives

Value manifests through increased profitability growth acquisitions job satisfaction fulfilment of the strategic vision

The consequence of intuitive intelligent informed leadership business decisions ndash thrive decisions

Such decisions are facilitated accelerated and enhanced through access to more intelligent meaningful and relevant information

Answers to the questions I have not yet thought to ask

Such ldquointelligent informationrdquo is assembled as a consequence of high level strategic and executive level input into the design of the data CONTENT ndash taxonomies designed to catalogue every conceivably relevant classification ahead of time

High value intelligent c

ontent desig

n

94

Some SMALL things YOU can doTo make your ERP work better for you TOMORROW

1 Repopulate key standard attribute tables

2 Create new custom attribute tables

95

Repopulate key standard attribute tables

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

Drastically im

prove the content o

f some

key tables s

uch as Credit N

ote Reasons

Product Ite

m Class etc

96

Develop lists

1 One to ten people in a room with a projector

2 Brainstorm all possible content for the list ndash capture on screen

3 Each summarize to between five and ten headings

4 Type all the lists in

5 Combine them into between five and ten groups

6 Give each group a heading

7 Lift out sub-categories

8 Code ndash remember indents trailing periods capitalization

9 Check impacts

10Implement

97

Develop lists 2

1 Quality of list is dependent on quality of input

2 Want lists to be complete comprehensive and well designed

3 Design compromises will be with you for ever

4 Document

5 Train

6 Utilize

98

Develop lists 3

1 Develop Hierarchy

a) Hierarchy of descriptions ndash indent each level by one character position

b) HEADINGS IN CAPITAL LETTERS

c) Posting level items in Proper Case

d) Abbreviate as necessary

2 Code

a) Mirror indents with trailing periods

b) Gap code

c) Mnemonic Alpha preferred else Alpha Numeric else Numeric

d) 1 to 4 character segments separated by ldquo-rdquo

99

Create new custom attribute tables

Add user defined attri

bute fields anywhere

where they m

ake sense ndash P

roducts

Debtors (Custo

mers) e

tc

100

Develop attributes

1 One to ten people in a room with a projector

2 Brainstorm all possible attributes for management information

3 If in doubt add

4 Structure and Code as before

5 Capture sheets

6 Train staff to classify and add

7 Reports

8 Identify clever functionality that can work with attributes add where cost effective

9 Harvest information

101

Unlocking the full potential

1 Progressively improve classifications and add attributes

2 Progressively develop reports analysis and custom functionality

3 Advance to more complex and inter-related lists

a) Product Item Material Class Group is the largest list that you might apply this approach to

b) Major Master Lists like Chart of Accounts and Product Catalogue Master might be done in increments ONCE you have experience with this approach

c) Other Master Lists like Debtors and Creditors Masters could be restructured in time

4 Eventually you might find you have effectively re-implemented

102

10 things to look out for

1 Ambiguous names incorrect postings ndash ANSWER ndash change the name so that it is unambiguous ndash eg Factory -- Operating Cost and Factory ndash Asset

2 Jumbled accounts and other lists ndash ANSWER ndashnew sub-structure

3 Large number of dissimilar transactions in one account having to unscramble in Excel ndash ANSWER ndash create a block of well thought out accounts to replace the single account

4 Overlapping or duplicate entries ndash eg same Tyres in different places ndash ANSWER ndash close duplicates only one set of entries ndash may close both and open a new set of well-structured entries

5 Answers to ldquocommon senserdquo questions take ages to obtain ndash lots of analysis in Excel or custom software that keeps changing ndash check if all the common sense attributes are on the master record and add as necessary ndash as many as possible ndash once you start adding do the lot

103

10 things to look out for

6 Evaluate all manual spreadsheet and custom applications and determine where these are a response to inexact or sloppy configuration and progressively adjust or eliminate

7 Develop a comprehensive awareness of the need for accurate data train personnel in terms of neatness accuracy spelling capitalization accuracy of allocation etc

8 Develop soft-issue metrics ndash customer satisfaction employee satisfaction etc

9 Harmonize critical elements of information classification ndash Accounts Assets People Products ndash across all modules and all systems ndash develop an integrated environment especially between the ERP and the Operational Systems

10Balance the decision support load between modules ndash move the detail out of the General Ledger ndash 5 to 10 Asset Categories People Categories Inventory Categories etc

104

Summing up

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Some items require a very small investment ndash an ART and a science

5 A significant opportunity to get more out of your current systems

Better DECISIONS

105

What is your single most important insight from this presentation

What is the single most practical action that you can take tomorrow to apply strategic (right thing essence thinking more effectively

JamesJamesARobertsoncom

Please write down

your thoughts

NOW

If you do not act within 48 hours you probably never will (Bill Gates)

Act TODAY

106

Assisting clients to thrive through the effective application of IT and ERP

QuestionsWe will email you my book and hand-outs of slides

Dr James Robertson PrEng ndash The ERP Doctor -- Mobile +44 (0) 77 6862 2875 +27 (0)83 251 6644wwwJames-A-Robertson-and-Associatescom

JamesJamesARobertsoncom

LinkedIn httpukLinkedIncominDrJamesARobertsonERPDoctor

JARampA are available to assist in applying these principles

  • Slide 1
  • Slide 2
  • Slide 3
  • A word of caution
  • Slide 5
  • This is NOT in a Text Book
  • Pulse measurement
  • Motivating quotes
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • The fundamental requirements for an ERP
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • A classic practical example NO Executive involvement
  • Top down (CEO led) versus bottom up design
  • Slide 25
  • Three alternative ERP value scenarios Unlocking the TRUE potent
  • Slide 27
  • What is strategy An executive responsibility
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
  • Slide 47
  • Slide 48
  • Slide 49
  • What is an ERP IBIS A filing cabinet
  • IBIS ndash what every company REALLY has
  • Slide 52
  • Case Study Strategic Engineered Precision Configuration WITH C
  • Slide 54
  • Slide 55
  • Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)
  • Define Strategic Engineered Precision Configuration
  • Slide 58
  • Slide 59
  • Slide 60
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Slide 66
  • Slide 67
  • Slide 68
  • Current Issues with the hellip Master
  • Current Issues with the hellip Master (2)
  • Current Issues with the hellip Master (3)
  • Slide 72
  • Slide 73
  • Slide 74
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Slide 83
  • Slide 84
  • Slide 85
  • Slide 86
  • Slide 87
  • Slide 88
  • Slide 89
  • Slide 90
  • Slide 91
  • Slide 92
  • Slide 93
  • Slide 94
  • Slide 95
  • Slide 96
  • Slide 97
  • Slide 98
  • Slide 99
  • Slide 100
  • Slide 101
  • Slide 102
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
Page 56: IBIS – The Strategic View of Business Information -- by Dr James A Robertson PrEng

1 Strategic ndash Essence of the Business and how it thrives

2 Engineered ndash rigorous systematic comprehensively tried and tested methods standard conventions expert practitioners etc

3 Precision ndash exact carefully design meticulously fashioned

4 Taxonomies ndash hierarchical information classifications ordering and organizing business information

5 Coupled to precision code schemes which adhere to a number of very specific coding rules and conventions

6 A total solution

Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)

57

Define Strategic Engineered Precision Configuration

bull Configuring the ERP so that it PRECISELY models the real worldbull The goal is that any executive manager supervisor or operator

can look at the configuration and say ldquoYES this IS my businessrdquobull Founded on master data taxonomies ndash structured semantic

contentbull Coupled to custom business specific attributesbull Supplemented by highly structured record level configurationbull Supporting small pieces of clever custom development that add

huge value and create huge strategic and operational opportunities

An ERP is a huge precision data processing factory

Feed it precision data

58

Conventional taxonomy example

ANIMALSELEPHANTSRHINOCEROSDOGSCATS

LIONSLEOPARDSDOMESTIC CATS

Persian CatsDomestic Short Hair Catsetc

59

Taxonomy defined

1 Logical word (semantic structure)

2 Precision vocabulary of preferred terms

3 Conveys understanding between humans with relevant knowledge and experience

4 Once linked to a precision code scheme the most important communication mechanism between computers and people

5 An art and a science

6 Once it is right it is OBVIOUS

Taxonomy example

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

61

Taxonomy relevance

1 Essential to effective operational and strategic use of business software

2 Nearly ALL validation lists (drop down lists) chart of accounts etc

3 Large body of expertise ndash Botany Zoology military filing Library Science Information Management etc

4 Unknown to many (most) IT professionals and business people

62

A computer isAn adding machine calculator

011+1=101+1+1=111+1+1+1=100

Called a ldquobitrdquo

8 bits make a byte

2 bytes make an ASCII character

A= ldquo41rdquo hex

0 1

63

Coding taxonomies

1 Computers only understand binary

2 The code is a unique binary pattern that corresponds to the structured language taxonomy

3 The only way the computer will appear to be intelligent

4 Results in ldquointelligent datardquo

5 Standard conventions1 Indents and trailing periods

2 Capitalization

3 Other standards and conventions

64

Taxonomy examples

1 Some practical examples of how code schemes should look

2 Various small validation lists ndash some custom some standard

3 Various custom product attributes

4 Product classification ndash custom field

5 Machine vehicle operating costs and spares

6 Consolidation Charts of Accounts medium and large organizations

65

Example of custom data entry screenWith custom taxonomies

Custom code maintenance development for client specific taxonomy

Matching codes in unrelated module provide logical integration

Getting the software to do what it supposedly cannot do

Example of exceptionally BAD practice

500528 Waste Material Consumed500530 Loss from valuation of external materials500540 Loss from valuation of own materials500550 Losses - inventory variance -consignment

sale500560 Safety Clothing500565 Safety Equipment500570 Sand amp Stone500575 Scraper Rope500580 Scrapers500585 Services500590 Signs500595 Skips amp Cages500600 Finished Goods Inventory Offset500605 Smelting amp Refining500610 Production Order Settlement - Variance500615 Steel Other500620 Steel Sections500625 Steel Sheets amp Plates

Huge impact on integration reporting etc

Current Issues with the hellip Master

bull Unstructured

bull Lack of robust disciplined code management

bull Different blocks of codes for different divisions

bull Same item in more than one place

bull Different categories should be in distinctly separate logical blocks

Current Issues with the hellip Master

bull Equivalent descriptions different codes

bull Warehouse codes embedded in item codes

bull As many as twenty occurrences of the same physical

bull Makes operation and reporting inaccurate and difficult

NQR500 TRUCKISUZUNQR500OR HHOSES EXT OUTSIDE REPAIRS HYD HOSES EXTOR HHOSES INT OUTSIDE REPAIRS HYD HOSES INTOR WINDOWS EXT OUTSIDE REPAIRS - WINDOWS EXTOR WINDOWS INT OUTSIDE REPAIRS - WINDOWS INTOREP HYD HOSES OUTSIDE REPAIRS - HYD HOSESOREP WINDOWS OUTSIDE REPAIRS - WINDOWSOIL MAROPA 320 MAROPA 320 OILOIL01 AUTO TRANS FLUID (ATF)DBOIL01-R0303 AUTO TRANS FLUID (ATF)DBOIL01-R0304 AUTO TRANS FLUID (ATF)DBOIL01-R0305 AUTO TRANS FLUID (ATF)DBOIL01-R0306 AUTO TRANS FLUID (ATF)DBOIL01-R0307 AUTO TRANS FLUID (ATF)DB

ITEM CODE DESCRIPTION ITEM CODE DESCRIPTION100004200002 TYRE LOCK RING SFETY 25 175R25 XGC E3 TYRE MICHELIN 175R25 XGC E3100004203007 TYRE MC1800R25XHAD 2 19575R16C TYRE MICHELIN 19575R16C100004203008 TYRE MC175R25XMD2 2 225R25 YO TYRE TYRE 100004203018 TYRE BS265R25VLTSE4 235X25 FS TYRE 100004203019 TYRE BS205R25VLTSE4 255R25 FS TYRE 100004203020 TYRE BS1200R24M840 265R25 FS TYRE 100004203026 TYRE FS195R14 CV2000 265R25 GY TYRE 100004203030 TYRE NOK205R25 L3 LODER GRIP BS265R25VLTSE4 TYRE BRIDGESTONE BS265R25VLTS100004203032 TYRE TOY265-25G25L520PR MC205R25XADN1 TYRE MICHELIN MC205R25XADN1100004203036 TYRE TOY205R25E3 MC235R25XADN1 TYRE MICHELIN MC235R25XADN1100004203055 TYRE MC1200R24XZY MC235R25XMD22 TYRE MICHELIN MC235R25XMD22100004203062 TYRE BS265-25L5 MC265R25XADN1 TYRE MICHELIN MC265R25XADN1100004203063 TYRE DUN265-25L5 MC265R25XMD22 TYRE MICHELIN MC265R25XMD22100004203065 TYRE MC1800R25XKD S1800R25 TYRE 100004203067 TYRE GENERAL 265-25L5 40PLY S225R25 YO TY TYRE 100004203074 TYRE BS295R25VLTSZ S235X25 FS TYRE 100004203077 TYRE PRIMEX 235-25L5 SLICK S255R25 FS TYRE 103194203001 TYRE BF GOOD RICH 40070R20 S265R25 BS TYRE BRIDGESTONE 265R25 VLT801070704049 TYRE O-RING 325T S265R25 FS TYRE 801070704051 TYRE VALVE S265R25 GY TYRE 801070704052 TYRE VALVE CORE SRI0008 TYRE MICHELIN 295R25 XADN801070704053 TYRE HANLING FEE SERVICE FEE TYRE SERVICE FEE1200R24 XZY E2 TYRE MICHELIN 1200R24 XZY E2 SPUD TYRE SPUD

Current Issues with the hellip Master Multiple occurrences of the same

physical entity with different codes

Very different codes for broadly identical physical entities ndash tyres ndash locate in entirely different locations in the table

Precision ordered dataVersus hellip

73

Value versus precisionA critical consideration

Practical fundamental strategic taxonomy precision

Busi

ness

valu

e d

eliv

ere

d

100

100

The goal

Just about every implementation I have ever seen

Financial cubeEssence of integrationWell over 1000 hours RampD

Location

Fun

ctio

n

Accounts

Accounts -- fi

nancial

Assets

Prod

ucts

Peop

le

Pro

ject

s

etc

Cubic business modelA logical taxonomic construct

Every organization has a location logical dimension ndash where we do what we do

and a functional logical dimension ndash what we do

These can be plotted on a matrix of function versus location

This is fundamental to the design of a chart of accounts and all other logical components that define the business

There are multiple further dimensions including income expenditure personnel machines products etc

Each of these should be described by a fundamental precision strategic taxonomy

This model in the general ledger provides a critical elment of integration

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

1 Broad concept been known to me for over twenty years

2 I have done some elements semi-manually

3 For years I thought everyone could understand this and do it

4 Never seen anything like it

5 Extremely powerful tool

The true value

1 Exceptionally high quality financial data

2 Extremely easy to access and analyze

3 Facilitate greatly improved high value executive level strategic decision making ndash the decisions to thrive

4 Properly used WILL lead to greatly improved competitiveness and profitability

5 This will enhance profitable growth

6 Every organization needs this

7 The current ERP market is estimated at US$56 billion

8 We can easily capture at least 1 of this over the next ten years ndash this is THE way of the future

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

1 Taxonomy approach immediately engages with executives to specify high level configuration focused on the essence of the business ndash focus on better decision making NOT process ndash strategic executive level facilitation ndash excellent executive engagement and custody

2 Fundamental focus on better strategic (thrive) decisions at executive and operational level ndash put the essence (strategy) of the business in the face of staff at all levels constantly

3 Design geared to answering the questions you have not yet thought to ask ndash no need for lengthy business requirements workshops

4 Orders of magnitude improvement in system strategic support value delivery ndash basis for enabling executives and managers to make much better decisions IF they do the work to interpret and act on the information

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

5 Move away from expensive resources constantly maintaining simple reports to developing sophisticated models that support high value understanding analysis and decision making

6 Major improvements in quality of master data and ease of master data maintenance

7 Systems easier and more efficient to use at a transaction level frequently results in productivity gains and head count reductions reduction in audit fees etc

8 Do things the software vendor does not think are possible and that may create substantial strategic value opportunities

9 Establish a culture of data precision in fact a whole culture relating to the way you run your systems

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

1 Strategic (thrive) decision support ndash psychology of decision making ndash strategic elements at top of list comply with cognitive span equals seven plus or minus two items at any level of hierarchy

2 Every validation list custom validation lists fully describe entities the way the business and executives think about them

3 Fundamental first principles strategic design with finely granular highly structured hierarchically presented content

4 Ease of reading and navigation ndash trailing periods indents capitalization precision language ndash semantic structure ndash JARampA originated standards and conventions

5 Ease of reporting ndash range coding ndash ease of report maintenance ndash context for precision configuration ndash ease and quality of master data maintenance

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

6 Creative strategic use of unrelated modules to work together and limited scope creative strategic custom development ndash the impossible achieved affordably

7 Cubic business model ndash a powerful logical ldquoactivity basedrdquo management model in the General Ledger ndash powerful strategic decision support benefits with major positive governance impacts and reduced audit fees ndash JARampA have custom developed software to assist with this

8 Lower long term system operating costs coupled with ORDERS OF MAGNITUDE IMPROVEMENT in effectiveness efficiency and decision support ndash better thrive (profitable growth decisions) ndash where the REAL value lies ndash answer the questions we have not yet thought of

85

e

Summing up ndash the JARampA Approach to Creating Competitive Advantage

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Requires a significant investment

5 An ART and a science

6 Vital to unlocking the true value of any Business Information System Investment

7 An opportunity for dramatic gearing of any investment

Better DECISIONS

87

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

7 Ten things to enhance your current systems

88

What can be done

1 Buy a new ERP ndash expensive high risk

2 Re-implement your current ERP ndash not quite as expensive

3 Comprehensive Data Warehouse with Precision Taxonomies ndash not nearly as expensive or high risk but still costly

4 Anything else -- SMALL changes

What is an ERPREALLY

A huge precision data processing factory that SHOULD be fed precision data in order to produce precision

results (the factory CAN be OLD)

What is an ERPRefurbish

vs Deleting a building

>
>

1 Software settings

2 Cubic Business Modeltrade in the General Ledger

3 Asset classification

4 Product Material Item classification catalogue

5 Classification of Personnel

6 Other specific classifications

7 Unique attributes on Products and other classification master data

8 General record level attribute settings

9 Other configuration settings

Components of Precision Configuration

93

How is value created

Value is created by business actions that deliver on the essence of why the organization exists and how it thrives

Value manifests through increased profitability growth acquisitions job satisfaction fulfilment of the strategic vision

The consequence of intuitive intelligent informed leadership business decisions ndash thrive decisions

Such decisions are facilitated accelerated and enhanced through access to more intelligent meaningful and relevant information

Answers to the questions I have not yet thought to ask

Such ldquointelligent informationrdquo is assembled as a consequence of high level strategic and executive level input into the design of the data CONTENT ndash taxonomies designed to catalogue every conceivably relevant classification ahead of time

High value intelligent c

ontent desig

n

94

Some SMALL things YOU can doTo make your ERP work better for you TOMORROW

1 Repopulate key standard attribute tables

2 Create new custom attribute tables

95

Repopulate key standard attribute tables

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

Drastically im

prove the content o

f some

key tables s

uch as Credit N

ote Reasons

Product Ite

m Class etc

96

Develop lists

1 One to ten people in a room with a projector

2 Brainstorm all possible content for the list ndash capture on screen

3 Each summarize to between five and ten headings

4 Type all the lists in

5 Combine them into between five and ten groups

6 Give each group a heading

7 Lift out sub-categories

8 Code ndash remember indents trailing periods capitalization

9 Check impacts

10Implement

97

Develop lists 2

1 Quality of list is dependent on quality of input

2 Want lists to be complete comprehensive and well designed

3 Design compromises will be with you for ever

4 Document

5 Train

6 Utilize

98

Develop lists 3

1 Develop Hierarchy

a) Hierarchy of descriptions ndash indent each level by one character position

b) HEADINGS IN CAPITAL LETTERS

c) Posting level items in Proper Case

d) Abbreviate as necessary

2 Code

a) Mirror indents with trailing periods

b) Gap code

c) Mnemonic Alpha preferred else Alpha Numeric else Numeric

d) 1 to 4 character segments separated by ldquo-rdquo

99

Create new custom attribute tables

Add user defined attri

bute fields anywhere

where they m

ake sense ndash P

roducts

Debtors (Custo

mers) e

tc

100

Develop attributes

1 One to ten people in a room with a projector

2 Brainstorm all possible attributes for management information

3 If in doubt add

4 Structure and Code as before

5 Capture sheets

6 Train staff to classify and add

7 Reports

8 Identify clever functionality that can work with attributes add where cost effective

9 Harvest information

101

Unlocking the full potential

1 Progressively improve classifications and add attributes

2 Progressively develop reports analysis and custom functionality

3 Advance to more complex and inter-related lists

a) Product Item Material Class Group is the largest list that you might apply this approach to

b) Major Master Lists like Chart of Accounts and Product Catalogue Master might be done in increments ONCE you have experience with this approach

c) Other Master Lists like Debtors and Creditors Masters could be restructured in time

4 Eventually you might find you have effectively re-implemented

102

10 things to look out for

1 Ambiguous names incorrect postings ndash ANSWER ndash change the name so that it is unambiguous ndash eg Factory -- Operating Cost and Factory ndash Asset

2 Jumbled accounts and other lists ndash ANSWER ndashnew sub-structure

3 Large number of dissimilar transactions in one account having to unscramble in Excel ndash ANSWER ndash create a block of well thought out accounts to replace the single account

4 Overlapping or duplicate entries ndash eg same Tyres in different places ndash ANSWER ndash close duplicates only one set of entries ndash may close both and open a new set of well-structured entries

5 Answers to ldquocommon senserdquo questions take ages to obtain ndash lots of analysis in Excel or custom software that keeps changing ndash check if all the common sense attributes are on the master record and add as necessary ndash as many as possible ndash once you start adding do the lot

103

10 things to look out for

6 Evaluate all manual spreadsheet and custom applications and determine where these are a response to inexact or sloppy configuration and progressively adjust or eliminate

7 Develop a comprehensive awareness of the need for accurate data train personnel in terms of neatness accuracy spelling capitalization accuracy of allocation etc

8 Develop soft-issue metrics ndash customer satisfaction employee satisfaction etc

9 Harmonize critical elements of information classification ndash Accounts Assets People Products ndash across all modules and all systems ndash develop an integrated environment especially between the ERP and the Operational Systems

10Balance the decision support load between modules ndash move the detail out of the General Ledger ndash 5 to 10 Asset Categories People Categories Inventory Categories etc

104

Summing up

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Some items require a very small investment ndash an ART and a science

5 A significant opportunity to get more out of your current systems

Better DECISIONS

105

What is your single most important insight from this presentation

What is the single most practical action that you can take tomorrow to apply strategic (right thing essence thinking more effectively

JamesJamesARobertsoncom

Please write down

your thoughts

NOW

If you do not act within 48 hours you probably never will (Bill Gates)

Act TODAY

106

Assisting clients to thrive through the effective application of IT and ERP

QuestionsWe will email you my book and hand-outs of slides

Dr James Robertson PrEng ndash The ERP Doctor -- Mobile +44 (0) 77 6862 2875 +27 (0)83 251 6644wwwJames-A-Robertson-and-Associatescom

JamesJamesARobertsoncom

LinkedIn httpukLinkedIncominDrJamesARobertsonERPDoctor

JARampA are available to assist in applying these principles

  • Slide 1
  • Slide 2
  • Slide 3
  • A word of caution
  • Slide 5
  • This is NOT in a Text Book
  • Pulse measurement
  • Motivating quotes
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • The fundamental requirements for an ERP
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • A classic practical example NO Executive involvement
  • Top down (CEO led) versus bottom up design
  • Slide 25
  • Three alternative ERP value scenarios Unlocking the TRUE potent
  • Slide 27
  • What is strategy An executive responsibility
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
  • Slide 47
  • Slide 48
  • Slide 49
  • What is an ERP IBIS A filing cabinet
  • IBIS ndash what every company REALLY has
  • Slide 52
  • Case Study Strategic Engineered Precision Configuration WITH C
  • Slide 54
  • Slide 55
  • Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)
  • Define Strategic Engineered Precision Configuration
  • Slide 58
  • Slide 59
  • Slide 60
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Slide 66
  • Slide 67
  • Slide 68
  • Current Issues with the hellip Master
  • Current Issues with the hellip Master (2)
  • Current Issues with the hellip Master (3)
  • Slide 72
  • Slide 73
  • Slide 74
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Slide 83
  • Slide 84
  • Slide 85
  • Slide 86
  • Slide 87
  • Slide 88
  • Slide 89
  • Slide 90
  • Slide 91
  • Slide 92
  • Slide 93
  • Slide 94
  • Slide 95
  • Slide 96
  • Slide 97
  • Slide 98
  • Slide 99
  • Slide 100
  • Slide 101
  • Slide 102
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
Page 57: IBIS – The Strategic View of Business Information -- by Dr James A Robertson PrEng

57

Define Strategic Engineered Precision Configuration

bull Configuring the ERP so that it PRECISELY models the real worldbull The goal is that any executive manager supervisor or operator

can look at the configuration and say ldquoYES this IS my businessrdquobull Founded on master data taxonomies ndash structured semantic

contentbull Coupled to custom business specific attributesbull Supplemented by highly structured record level configurationbull Supporting small pieces of clever custom development that add

huge value and create huge strategic and operational opportunities

An ERP is a huge precision data processing factory

Feed it precision data

58

Conventional taxonomy example

ANIMALSELEPHANTSRHINOCEROSDOGSCATS

LIONSLEOPARDSDOMESTIC CATS

Persian CatsDomestic Short Hair Catsetc

59

Taxonomy defined

1 Logical word (semantic structure)

2 Precision vocabulary of preferred terms

3 Conveys understanding between humans with relevant knowledge and experience

4 Once linked to a precision code scheme the most important communication mechanism between computers and people

5 An art and a science

6 Once it is right it is OBVIOUS

Taxonomy example

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

61

Taxonomy relevance

1 Essential to effective operational and strategic use of business software

2 Nearly ALL validation lists (drop down lists) chart of accounts etc

3 Large body of expertise ndash Botany Zoology military filing Library Science Information Management etc

4 Unknown to many (most) IT professionals and business people

62

A computer isAn adding machine calculator

011+1=101+1+1=111+1+1+1=100

Called a ldquobitrdquo

8 bits make a byte

2 bytes make an ASCII character

A= ldquo41rdquo hex

0 1

63

Coding taxonomies

1 Computers only understand binary

2 The code is a unique binary pattern that corresponds to the structured language taxonomy

3 The only way the computer will appear to be intelligent

4 Results in ldquointelligent datardquo

5 Standard conventions1 Indents and trailing periods

2 Capitalization

3 Other standards and conventions

64

Taxonomy examples

1 Some practical examples of how code schemes should look

2 Various small validation lists ndash some custom some standard

3 Various custom product attributes

4 Product classification ndash custom field

5 Machine vehicle operating costs and spares

6 Consolidation Charts of Accounts medium and large organizations

65

Example of custom data entry screenWith custom taxonomies

Custom code maintenance development for client specific taxonomy

Matching codes in unrelated module provide logical integration

Getting the software to do what it supposedly cannot do

Example of exceptionally BAD practice

500528 Waste Material Consumed500530 Loss from valuation of external materials500540 Loss from valuation of own materials500550 Losses - inventory variance -consignment

sale500560 Safety Clothing500565 Safety Equipment500570 Sand amp Stone500575 Scraper Rope500580 Scrapers500585 Services500590 Signs500595 Skips amp Cages500600 Finished Goods Inventory Offset500605 Smelting amp Refining500610 Production Order Settlement - Variance500615 Steel Other500620 Steel Sections500625 Steel Sheets amp Plates

Huge impact on integration reporting etc

Current Issues with the hellip Master

bull Unstructured

bull Lack of robust disciplined code management

bull Different blocks of codes for different divisions

bull Same item in more than one place

bull Different categories should be in distinctly separate logical blocks

Current Issues with the hellip Master

bull Equivalent descriptions different codes

bull Warehouse codes embedded in item codes

bull As many as twenty occurrences of the same physical

bull Makes operation and reporting inaccurate and difficult

NQR500 TRUCKISUZUNQR500OR HHOSES EXT OUTSIDE REPAIRS HYD HOSES EXTOR HHOSES INT OUTSIDE REPAIRS HYD HOSES INTOR WINDOWS EXT OUTSIDE REPAIRS - WINDOWS EXTOR WINDOWS INT OUTSIDE REPAIRS - WINDOWS INTOREP HYD HOSES OUTSIDE REPAIRS - HYD HOSESOREP WINDOWS OUTSIDE REPAIRS - WINDOWSOIL MAROPA 320 MAROPA 320 OILOIL01 AUTO TRANS FLUID (ATF)DBOIL01-R0303 AUTO TRANS FLUID (ATF)DBOIL01-R0304 AUTO TRANS FLUID (ATF)DBOIL01-R0305 AUTO TRANS FLUID (ATF)DBOIL01-R0306 AUTO TRANS FLUID (ATF)DBOIL01-R0307 AUTO TRANS FLUID (ATF)DB

ITEM CODE DESCRIPTION ITEM CODE DESCRIPTION100004200002 TYRE LOCK RING SFETY 25 175R25 XGC E3 TYRE MICHELIN 175R25 XGC E3100004203007 TYRE MC1800R25XHAD 2 19575R16C TYRE MICHELIN 19575R16C100004203008 TYRE MC175R25XMD2 2 225R25 YO TYRE TYRE 100004203018 TYRE BS265R25VLTSE4 235X25 FS TYRE 100004203019 TYRE BS205R25VLTSE4 255R25 FS TYRE 100004203020 TYRE BS1200R24M840 265R25 FS TYRE 100004203026 TYRE FS195R14 CV2000 265R25 GY TYRE 100004203030 TYRE NOK205R25 L3 LODER GRIP BS265R25VLTSE4 TYRE BRIDGESTONE BS265R25VLTS100004203032 TYRE TOY265-25G25L520PR MC205R25XADN1 TYRE MICHELIN MC205R25XADN1100004203036 TYRE TOY205R25E3 MC235R25XADN1 TYRE MICHELIN MC235R25XADN1100004203055 TYRE MC1200R24XZY MC235R25XMD22 TYRE MICHELIN MC235R25XMD22100004203062 TYRE BS265-25L5 MC265R25XADN1 TYRE MICHELIN MC265R25XADN1100004203063 TYRE DUN265-25L5 MC265R25XMD22 TYRE MICHELIN MC265R25XMD22100004203065 TYRE MC1800R25XKD S1800R25 TYRE 100004203067 TYRE GENERAL 265-25L5 40PLY S225R25 YO TY TYRE 100004203074 TYRE BS295R25VLTSZ S235X25 FS TYRE 100004203077 TYRE PRIMEX 235-25L5 SLICK S255R25 FS TYRE 103194203001 TYRE BF GOOD RICH 40070R20 S265R25 BS TYRE BRIDGESTONE 265R25 VLT801070704049 TYRE O-RING 325T S265R25 FS TYRE 801070704051 TYRE VALVE S265R25 GY TYRE 801070704052 TYRE VALVE CORE SRI0008 TYRE MICHELIN 295R25 XADN801070704053 TYRE HANLING FEE SERVICE FEE TYRE SERVICE FEE1200R24 XZY E2 TYRE MICHELIN 1200R24 XZY E2 SPUD TYRE SPUD

Current Issues with the hellip Master Multiple occurrences of the same

physical entity with different codes

Very different codes for broadly identical physical entities ndash tyres ndash locate in entirely different locations in the table

Precision ordered dataVersus hellip

73

Value versus precisionA critical consideration

Practical fundamental strategic taxonomy precision

Busi

ness

valu

e d

eliv

ere

d

100

100

The goal

Just about every implementation I have ever seen

Financial cubeEssence of integrationWell over 1000 hours RampD

Location

Fun

ctio

n

Accounts

Accounts -- fi

nancial

Assets

Prod

ucts

Peop

le

Pro

ject

s

etc

Cubic business modelA logical taxonomic construct

Every organization has a location logical dimension ndash where we do what we do

and a functional logical dimension ndash what we do

These can be plotted on a matrix of function versus location

This is fundamental to the design of a chart of accounts and all other logical components that define the business

There are multiple further dimensions including income expenditure personnel machines products etc

Each of these should be described by a fundamental precision strategic taxonomy

This model in the general ledger provides a critical elment of integration

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

1 Broad concept been known to me for over twenty years

2 I have done some elements semi-manually

3 For years I thought everyone could understand this and do it

4 Never seen anything like it

5 Extremely powerful tool

The true value

1 Exceptionally high quality financial data

2 Extremely easy to access and analyze

3 Facilitate greatly improved high value executive level strategic decision making ndash the decisions to thrive

4 Properly used WILL lead to greatly improved competitiveness and profitability

5 This will enhance profitable growth

6 Every organization needs this

7 The current ERP market is estimated at US$56 billion

8 We can easily capture at least 1 of this over the next ten years ndash this is THE way of the future

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

1 Taxonomy approach immediately engages with executives to specify high level configuration focused on the essence of the business ndash focus on better decision making NOT process ndash strategic executive level facilitation ndash excellent executive engagement and custody

2 Fundamental focus on better strategic (thrive) decisions at executive and operational level ndash put the essence (strategy) of the business in the face of staff at all levels constantly

3 Design geared to answering the questions you have not yet thought to ask ndash no need for lengthy business requirements workshops

4 Orders of magnitude improvement in system strategic support value delivery ndash basis for enabling executives and managers to make much better decisions IF they do the work to interpret and act on the information

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

5 Move away from expensive resources constantly maintaining simple reports to developing sophisticated models that support high value understanding analysis and decision making

6 Major improvements in quality of master data and ease of master data maintenance

7 Systems easier and more efficient to use at a transaction level frequently results in productivity gains and head count reductions reduction in audit fees etc

8 Do things the software vendor does not think are possible and that may create substantial strategic value opportunities

9 Establish a culture of data precision in fact a whole culture relating to the way you run your systems

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

1 Strategic (thrive) decision support ndash psychology of decision making ndash strategic elements at top of list comply with cognitive span equals seven plus or minus two items at any level of hierarchy

2 Every validation list custom validation lists fully describe entities the way the business and executives think about them

3 Fundamental first principles strategic design with finely granular highly structured hierarchically presented content

4 Ease of reading and navigation ndash trailing periods indents capitalization precision language ndash semantic structure ndash JARampA originated standards and conventions

5 Ease of reporting ndash range coding ndash ease of report maintenance ndash context for precision configuration ndash ease and quality of master data maintenance

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

6 Creative strategic use of unrelated modules to work together and limited scope creative strategic custom development ndash the impossible achieved affordably

7 Cubic business model ndash a powerful logical ldquoactivity basedrdquo management model in the General Ledger ndash powerful strategic decision support benefits with major positive governance impacts and reduced audit fees ndash JARampA have custom developed software to assist with this

8 Lower long term system operating costs coupled with ORDERS OF MAGNITUDE IMPROVEMENT in effectiveness efficiency and decision support ndash better thrive (profitable growth decisions) ndash where the REAL value lies ndash answer the questions we have not yet thought of

85

e

Summing up ndash the JARampA Approach to Creating Competitive Advantage

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Requires a significant investment

5 An ART and a science

6 Vital to unlocking the true value of any Business Information System Investment

7 An opportunity for dramatic gearing of any investment

Better DECISIONS

87

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

7 Ten things to enhance your current systems

88

What can be done

1 Buy a new ERP ndash expensive high risk

2 Re-implement your current ERP ndash not quite as expensive

3 Comprehensive Data Warehouse with Precision Taxonomies ndash not nearly as expensive or high risk but still costly

4 Anything else -- SMALL changes

What is an ERPREALLY

A huge precision data processing factory that SHOULD be fed precision data in order to produce precision

results (the factory CAN be OLD)

What is an ERPRefurbish

vs Deleting a building

>
>

1 Software settings

2 Cubic Business Modeltrade in the General Ledger

3 Asset classification

4 Product Material Item classification catalogue

5 Classification of Personnel

6 Other specific classifications

7 Unique attributes on Products and other classification master data

8 General record level attribute settings

9 Other configuration settings

Components of Precision Configuration

93

How is value created

Value is created by business actions that deliver on the essence of why the organization exists and how it thrives

Value manifests through increased profitability growth acquisitions job satisfaction fulfilment of the strategic vision

The consequence of intuitive intelligent informed leadership business decisions ndash thrive decisions

Such decisions are facilitated accelerated and enhanced through access to more intelligent meaningful and relevant information

Answers to the questions I have not yet thought to ask

Such ldquointelligent informationrdquo is assembled as a consequence of high level strategic and executive level input into the design of the data CONTENT ndash taxonomies designed to catalogue every conceivably relevant classification ahead of time

High value intelligent c

ontent desig

n

94

Some SMALL things YOU can doTo make your ERP work better for you TOMORROW

1 Repopulate key standard attribute tables

2 Create new custom attribute tables

95

Repopulate key standard attribute tables

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

Drastically im

prove the content o

f some

key tables s

uch as Credit N

ote Reasons

Product Ite

m Class etc

96

Develop lists

1 One to ten people in a room with a projector

2 Brainstorm all possible content for the list ndash capture on screen

3 Each summarize to between five and ten headings

4 Type all the lists in

5 Combine them into between five and ten groups

6 Give each group a heading

7 Lift out sub-categories

8 Code ndash remember indents trailing periods capitalization

9 Check impacts

10Implement

97

Develop lists 2

1 Quality of list is dependent on quality of input

2 Want lists to be complete comprehensive and well designed

3 Design compromises will be with you for ever

4 Document

5 Train

6 Utilize

98

Develop lists 3

1 Develop Hierarchy

a) Hierarchy of descriptions ndash indent each level by one character position

b) HEADINGS IN CAPITAL LETTERS

c) Posting level items in Proper Case

d) Abbreviate as necessary

2 Code

a) Mirror indents with trailing periods

b) Gap code

c) Mnemonic Alpha preferred else Alpha Numeric else Numeric

d) 1 to 4 character segments separated by ldquo-rdquo

99

Create new custom attribute tables

Add user defined attri

bute fields anywhere

where they m

ake sense ndash P

roducts

Debtors (Custo

mers) e

tc

100

Develop attributes

1 One to ten people in a room with a projector

2 Brainstorm all possible attributes for management information

3 If in doubt add

4 Structure and Code as before

5 Capture sheets

6 Train staff to classify and add

7 Reports

8 Identify clever functionality that can work with attributes add where cost effective

9 Harvest information

101

Unlocking the full potential

1 Progressively improve classifications and add attributes

2 Progressively develop reports analysis and custom functionality

3 Advance to more complex and inter-related lists

a) Product Item Material Class Group is the largest list that you might apply this approach to

b) Major Master Lists like Chart of Accounts and Product Catalogue Master might be done in increments ONCE you have experience with this approach

c) Other Master Lists like Debtors and Creditors Masters could be restructured in time

4 Eventually you might find you have effectively re-implemented

102

10 things to look out for

1 Ambiguous names incorrect postings ndash ANSWER ndash change the name so that it is unambiguous ndash eg Factory -- Operating Cost and Factory ndash Asset

2 Jumbled accounts and other lists ndash ANSWER ndashnew sub-structure

3 Large number of dissimilar transactions in one account having to unscramble in Excel ndash ANSWER ndash create a block of well thought out accounts to replace the single account

4 Overlapping or duplicate entries ndash eg same Tyres in different places ndash ANSWER ndash close duplicates only one set of entries ndash may close both and open a new set of well-structured entries

5 Answers to ldquocommon senserdquo questions take ages to obtain ndash lots of analysis in Excel or custom software that keeps changing ndash check if all the common sense attributes are on the master record and add as necessary ndash as many as possible ndash once you start adding do the lot

103

10 things to look out for

6 Evaluate all manual spreadsheet and custom applications and determine where these are a response to inexact or sloppy configuration and progressively adjust or eliminate

7 Develop a comprehensive awareness of the need for accurate data train personnel in terms of neatness accuracy spelling capitalization accuracy of allocation etc

8 Develop soft-issue metrics ndash customer satisfaction employee satisfaction etc

9 Harmonize critical elements of information classification ndash Accounts Assets People Products ndash across all modules and all systems ndash develop an integrated environment especially between the ERP and the Operational Systems

10Balance the decision support load between modules ndash move the detail out of the General Ledger ndash 5 to 10 Asset Categories People Categories Inventory Categories etc

104

Summing up

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Some items require a very small investment ndash an ART and a science

5 A significant opportunity to get more out of your current systems

Better DECISIONS

105

What is your single most important insight from this presentation

What is the single most practical action that you can take tomorrow to apply strategic (right thing essence thinking more effectively

JamesJamesARobertsoncom

Please write down

your thoughts

NOW

If you do not act within 48 hours you probably never will (Bill Gates)

Act TODAY

106

Assisting clients to thrive through the effective application of IT and ERP

QuestionsWe will email you my book and hand-outs of slides

Dr James Robertson PrEng ndash The ERP Doctor -- Mobile +44 (0) 77 6862 2875 +27 (0)83 251 6644wwwJames-A-Robertson-and-Associatescom

JamesJamesARobertsoncom

LinkedIn httpukLinkedIncominDrJamesARobertsonERPDoctor

JARampA are available to assist in applying these principles

  • Slide 1
  • Slide 2
  • Slide 3
  • A word of caution
  • Slide 5
  • This is NOT in a Text Book
  • Pulse measurement
  • Motivating quotes
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • The fundamental requirements for an ERP
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • A classic practical example NO Executive involvement
  • Top down (CEO led) versus bottom up design
  • Slide 25
  • Three alternative ERP value scenarios Unlocking the TRUE potent
  • Slide 27
  • What is strategy An executive responsibility
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
  • Slide 47
  • Slide 48
  • Slide 49
  • What is an ERP IBIS A filing cabinet
  • IBIS ndash what every company REALLY has
  • Slide 52
  • Case Study Strategic Engineered Precision Configuration WITH C
  • Slide 54
  • Slide 55
  • Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)
  • Define Strategic Engineered Precision Configuration
  • Slide 58
  • Slide 59
  • Slide 60
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Slide 66
  • Slide 67
  • Slide 68
  • Current Issues with the hellip Master
  • Current Issues with the hellip Master (2)
  • Current Issues with the hellip Master (3)
  • Slide 72
  • Slide 73
  • Slide 74
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Slide 83
  • Slide 84
  • Slide 85
  • Slide 86
  • Slide 87
  • Slide 88
  • Slide 89
  • Slide 90
  • Slide 91
  • Slide 92
  • Slide 93
  • Slide 94
  • Slide 95
  • Slide 96
  • Slide 97
  • Slide 98
  • Slide 99
  • Slide 100
  • Slide 101
  • Slide 102
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
Page 58: IBIS – The Strategic View of Business Information -- by Dr James A Robertson PrEng

58

Conventional taxonomy example

ANIMALSELEPHANTSRHINOCEROSDOGSCATS

LIONSLEOPARDSDOMESTIC CATS

Persian CatsDomestic Short Hair Catsetc

59

Taxonomy defined

1 Logical word (semantic structure)

2 Precision vocabulary of preferred terms

3 Conveys understanding between humans with relevant knowledge and experience

4 Once linked to a precision code scheme the most important communication mechanism between computers and people

5 An art and a science

6 Once it is right it is OBVIOUS

Taxonomy example

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

61

Taxonomy relevance

1 Essential to effective operational and strategic use of business software

2 Nearly ALL validation lists (drop down lists) chart of accounts etc

3 Large body of expertise ndash Botany Zoology military filing Library Science Information Management etc

4 Unknown to many (most) IT professionals and business people

62

A computer isAn adding machine calculator

011+1=101+1+1=111+1+1+1=100

Called a ldquobitrdquo

8 bits make a byte

2 bytes make an ASCII character

A= ldquo41rdquo hex

0 1

63

Coding taxonomies

1 Computers only understand binary

2 The code is a unique binary pattern that corresponds to the structured language taxonomy

3 The only way the computer will appear to be intelligent

4 Results in ldquointelligent datardquo

5 Standard conventions1 Indents and trailing periods

2 Capitalization

3 Other standards and conventions

64

Taxonomy examples

1 Some practical examples of how code schemes should look

2 Various small validation lists ndash some custom some standard

3 Various custom product attributes

4 Product classification ndash custom field

5 Machine vehicle operating costs and spares

6 Consolidation Charts of Accounts medium and large organizations

65

Example of custom data entry screenWith custom taxonomies

Custom code maintenance development for client specific taxonomy

Matching codes in unrelated module provide logical integration

Getting the software to do what it supposedly cannot do

Example of exceptionally BAD practice

500528 Waste Material Consumed500530 Loss from valuation of external materials500540 Loss from valuation of own materials500550 Losses - inventory variance -consignment

sale500560 Safety Clothing500565 Safety Equipment500570 Sand amp Stone500575 Scraper Rope500580 Scrapers500585 Services500590 Signs500595 Skips amp Cages500600 Finished Goods Inventory Offset500605 Smelting amp Refining500610 Production Order Settlement - Variance500615 Steel Other500620 Steel Sections500625 Steel Sheets amp Plates

Huge impact on integration reporting etc

Current Issues with the hellip Master

bull Unstructured

bull Lack of robust disciplined code management

bull Different blocks of codes for different divisions

bull Same item in more than one place

bull Different categories should be in distinctly separate logical blocks

Current Issues with the hellip Master

bull Equivalent descriptions different codes

bull Warehouse codes embedded in item codes

bull As many as twenty occurrences of the same physical

bull Makes operation and reporting inaccurate and difficult

NQR500 TRUCKISUZUNQR500OR HHOSES EXT OUTSIDE REPAIRS HYD HOSES EXTOR HHOSES INT OUTSIDE REPAIRS HYD HOSES INTOR WINDOWS EXT OUTSIDE REPAIRS - WINDOWS EXTOR WINDOWS INT OUTSIDE REPAIRS - WINDOWS INTOREP HYD HOSES OUTSIDE REPAIRS - HYD HOSESOREP WINDOWS OUTSIDE REPAIRS - WINDOWSOIL MAROPA 320 MAROPA 320 OILOIL01 AUTO TRANS FLUID (ATF)DBOIL01-R0303 AUTO TRANS FLUID (ATF)DBOIL01-R0304 AUTO TRANS FLUID (ATF)DBOIL01-R0305 AUTO TRANS FLUID (ATF)DBOIL01-R0306 AUTO TRANS FLUID (ATF)DBOIL01-R0307 AUTO TRANS FLUID (ATF)DB

ITEM CODE DESCRIPTION ITEM CODE DESCRIPTION100004200002 TYRE LOCK RING SFETY 25 175R25 XGC E3 TYRE MICHELIN 175R25 XGC E3100004203007 TYRE MC1800R25XHAD 2 19575R16C TYRE MICHELIN 19575R16C100004203008 TYRE MC175R25XMD2 2 225R25 YO TYRE TYRE 100004203018 TYRE BS265R25VLTSE4 235X25 FS TYRE 100004203019 TYRE BS205R25VLTSE4 255R25 FS TYRE 100004203020 TYRE BS1200R24M840 265R25 FS TYRE 100004203026 TYRE FS195R14 CV2000 265R25 GY TYRE 100004203030 TYRE NOK205R25 L3 LODER GRIP BS265R25VLTSE4 TYRE BRIDGESTONE BS265R25VLTS100004203032 TYRE TOY265-25G25L520PR MC205R25XADN1 TYRE MICHELIN MC205R25XADN1100004203036 TYRE TOY205R25E3 MC235R25XADN1 TYRE MICHELIN MC235R25XADN1100004203055 TYRE MC1200R24XZY MC235R25XMD22 TYRE MICHELIN MC235R25XMD22100004203062 TYRE BS265-25L5 MC265R25XADN1 TYRE MICHELIN MC265R25XADN1100004203063 TYRE DUN265-25L5 MC265R25XMD22 TYRE MICHELIN MC265R25XMD22100004203065 TYRE MC1800R25XKD S1800R25 TYRE 100004203067 TYRE GENERAL 265-25L5 40PLY S225R25 YO TY TYRE 100004203074 TYRE BS295R25VLTSZ S235X25 FS TYRE 100004203077 TYRE PRIMEX 235-25L5 SLICK S255R25 FS TYRE 103194203001 TYRE BF GOOD RICH 40070R20 S265R25 BS TYRE BRIDGESTONE 265R25 VLT801070704049 TYRE O-RING 325T S265R25 FS TYRE 801070704051 TYRE VALVE S265R25 GY TYRE 801070704052 TYRE VALVE CORE SRI0008 TYRE MICHELIN 295R25 XADN801070704053 TYRE HANLING FEE SERVICE FEE TYRE SERVICE FEE1200R24 XZY E2 TYRE MICHELIN 1200R24 XZY E2 SPUD TYRE SPUD

Current Issues with the hellip Master Multiple occurrences of the same

physical entity with different codes

Very different codes for broadly identical physical entities ndash tyres ndash locate in entirely different locations in the table

Precision ordered dataVersus hellip

73

Value versus precisionA critical consideration

Practical fundamental strategic taxonomy precision

Busi

ness

valu

e d

eliv

ere

d

100

100

The goal

Just about every implementation I have ever seen

Financial cubeEssence of integrationWell over 1000 hours RampD

Location

Fun

ctio

n

Accounts

Accounts -- fi

nancial

Assets

Prod

ucts

Peop

le

Pro

ject

s

etc

Cubic business modelA logical taxonomic construct

Every organization has a location logical dimension ndash where we do what we do

and a functional logical dimension ndash what we do

These can be plotted on a matrix of function versus location

This is fundamental to the design of a chart of accounts and all other logical components that define the business

There are multiple further dimensions including income expenditure personnel machines products etc

Each of these should be described by a fundamental precision strategic taxonomy

This model in the general ledger provides a critical elment of integration

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

1 Broad concept been known to me for over twenty years

2 I have done some elements semi-manually

3 For years I thought everyone could understand this and do it

4 Never seen anything like it

5 Extremely powerful tool

The true value

1 Exceptionally high quality financial data

2 Extremely easy to access and analyze

3 Facilitate greatly improved high value executive level strategic decision making ndash the decisions to thrive

4 Properly used WILL lead to greatly improved competitiveness and profitability

5 This will enhance profitable growth

6 Every organization needs this

7 The current ERP market is estimated at US$56 billion

8 We can easily capture at least 1 of this over the next ten years ndash this is THE way of the future

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

1 Taxonomy approach immediately engages with executives to specify high level configuration focused on the essence of the business ndash focus on better decision making NOT process ndash strategic executive level facilitation ndash excellent executive engagement and custody

2 Fundamental focus on better strategic (thrive) decisions at executive and operational level ndash put the essence (strategy) of the business in the face of staff at all levels constantly

3 Design geared to answering the questions you have not yet thought to ask ndash no need for lengthy business requirements workshops

4 Orders of magnitude improvement in system strategic support value delivery ndash basis for enabling executives and managers to make much better decisions IF they do the work to interpret and act on the information

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

5 Move away from expensive resources constantly maintaining simple reports to developing sophisticated models that support high value understanding analysis and decision making

6 Major improvements in quality of master data and ease of master data maintenance

7 Systems easier and more efficient to use at a transaction level frequently results in productivity gains and head count reductions reduction in audit fees etc

8 Do things the software vendor does not think are possible and that may create substantial strategic value opportunities

9 Establish a culture of data precision in fact a whole culture relating to the way you run your systems

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

1 Strategic (thrive) decision support ndash psychology of decision making ndash strategic elements at top of list comply with cognitive span equals seven plus or minus two items at any level of hierarchy

2 Every validation list custom validation lists fully describe entities the way the business and executives think about them

3 Fundamental first principles strategic design with finely granular highly structured hierarchically presented content

4 Ease of reading and navigation ndash trailing periods indents capitalization precision language ndash semantic structure ndash JARampA originated standards and conventions

5 Ease of reporting ndash range coding ndash ease of report maintenance ndash context for precision configuration ndash ease and quality of master data maintenance

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

6 Creative strategic use of unrelated modules to work together and limited scope creative strategic custom development ndash the impossible achieved affordably

7 Cubic business model ndash a powerful logical ldquoactivity basedrdquo management model in the General Ledger ndash powerful strategic decision support benefits with major positive governance impacts and reduced audit fees ndash JARampA have custom developed software to assist with this

8 Lower long term system operating costs coupled with ORDERS OF MAGNITUDE IMPROVEMENT in effectiveness efficiency and decision support ndash better thrive (profitable growth decisions) ndash where the REAL value lies ndash answer the questions we have not yet thought of

85

e

Summing up ndash the JARampA Approach to Creating Competitive Advantage

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Requires a significant investment

5 An ART and a science

6 Vital to unlocking the true value of any Business Information System Investment

7 An opportunity for dramatic gearing of any investment

Better DECISIONS

87

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

7 Ten things to enhance your current systems

88

What can be done

1 Buy a new ERP ndash expensive high risk

2 Re-implement your current ERP ndash not quite as expensive

3 Comprehensive Data Warehouse with Precision Taxonomies ndash not nearly as expensive or high risk but still costly

4 Anything else -- SMALL changes

What is an ERPREALLY

A huge precision data processing factory that SHOULD be fed precision data in order to produce precision

results (the factory CAN be OLD)

What is an ERPRefurbish

vs Deleting a building

>
>

1 Software settings

2 Cubic Business Modeltrade in the General Ledger

3 Asset classification

4 Product Material Item classification catalogue

5 Classification of Personnel

6 Other specific classifications

7 Unique attributes on Products and other classification master data

8 General record level attribute settings

9 Other configuration settings

Components of Precision Configuration

93

How is value created

Value is created by business actions that deliver on the essence of why the organization exists and how it thrives

Value manifests through increased profitability growth acquisitions job satisfaction fulfilment of the strategic vision

The consequence of intuitive intelligent informed leadership business decisions ndash thrive decisions

Such decisions are facilitated accelerated and enhanced through access to more intelligent meaningful and relevant information

Answers to the questions I have not yet thought to ask

Such ldquointelligent informationrdquo is assembled as a consequence of high level strategic and executive level input into the design of the data CONTENT ndash taxonomies designed to catalogue every conceivably relevant classification ahead of time

High value intelligent c

ontent desig

n

94

Some SMALL things YOU can doTo make your ERP work better for you TOMORROW

1 Repopulate key standard attribute tables

2 Create new custom attribute tables

95

Repopulate key standard attribute tables

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

Drastically im

prove the content o

f some

key tables s

uch as Credit N

ote Reasons

Product Ite

m Class etc

96

Develop lists

1 One to ten people in a room with a projector

2 Brainstorm all possible content for the list ndash capture on screen

3 Each summarize to between five and ten headings

4 Type all the lists in

5 Combine them into between five and ten groups

6 Give each group a heading

7 Lift out sub-categories

8 Code ndash remember indents trailing periods capitalization

9 Check impacts

10Implement

97

Develop lists 2

1 Quality of list is dependent on quality of input

2 Want lists to be complete comprehensive and well designed

3 Design compromises will be with you for ever

4 Document

5 Train

6 Utilize

98

Develop lists 3

1 Develop Hierarchy

a) Hierarchy of descriptions ndash indent each level by one character position

b) HEADINGS IN CAPITAL LETTERS

c) Posting level items in Proper Case

d) Abbreviate as necessary

2 Code

a) Mirror indents with trailing periods

b) Gap code

c) Mnemonic Alpha preferred else Alpha Numeric else Numeric

d) 1 to 4 character segments separated by ldquo-rdquo

99

Create new custom attribute tables

Add user defined attri

bute fields anywhere

where they m

ake sense ndash P

roducts

Debtors (Custo

mers) e

tc

100

Develop attributes

1 One to ten people in a room with a projector

2 Brainstorm all possible attributes for management information

3 If in doubt add

4 Structure and Code as before

5 Capture sheets

6 Train staff to classify and add

7 Reports

8 Identify clever functionality that can work with attributes add where cost effective

9 Harvest information

101

Unlocking the full potential

1 Progressively improve classifications and add attributes

2 Progressively develop reports analysis and custom functionality

3 Advance to more complex and inter-related lists

a) Product Item Material Class Group is the largest list that you might apply this approach to

b) Major Master Lists like Chart of Accounts and Product Catalogue Master might be done in increments ONCE you have experience with this approach

c) Other Master Lists like Debtors and Creditors Masters could be restructured in time

4 Eventually you might find you have effectively re-implemented

102

10 things to look out for

1 Ambiguous names incorrect postings ndash ANSWER ndash change the name so that it is unambiguous ndash eg Factory -- Operating Cost and Factory ndash Asset

2 Jumbled accounts and other lists ndash ANSWER ndashnew sub-structure

3 Large number of dissimilar transactions in one account having to unscramble in Excel ndash ANSWER ndash create a block of well thought out accounts to replace the single account

4 Overlapping or duplicate entries ndash eg same Tyres in different places ndash ANSWER ndash close duplicates only one set of entries ndash may close both and open a new set of well-structured entries

5 Answers to ldquocommon senserdquo questions take ages to obtain ndash lots of analysis in Excel or custom software that keeps changing ndash check if all the common sense attributes are on the master record and add as necessary ndash as many as possible ndash once you start adding do the lot

103

10 things to look out for

6 Evaluate all manual spreadsheet and custom applications and determine where these are a response to inexact or sloppy configuration and progressively adjust or eliminate

7 Develop a comprehensive awareness of the need for accurate data train personnel in terms of neatness accuracy spelling capitalization accuracy of allocation etc

8 Develop soft-issue metrics ndash customer satisfaction employee satisfaction etc

9 Harmonize critical elements of information classification ndash Accounts Assets People Products ndash across all modules and all systems ndash develop an integrated environment especially between the ERP and the Operational Systems

10Balance the decision support load between modules ndash move the detail out of the General Ledger ndash 5 to 10 Asset Categories People Categories Inventory Categories etc

104

Summing up

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Some items require a very small investment ndash an ART and a science

5 A significant opportunity to get more out of your current systems

Better DECISIONS

105

What is your single most important insight from this presentation

What is the single most practical action that you can take tomorrow to apply strategic (right thing essence thinking more effectively

JamesJamesARobertsoncom

Please write down

your thoughts

NOW

If you do not act within 48 hours you probably never will (Bill Gates)

Act TODAY

106

Assisting clients to thrive through the effective application of IT and ERP

QuestionsWe will email you my book and hand-outs of slides

Dr James Robertson PrEng ndash The ERP Doctor -- Mobile +44 (0) 77 6862 2875 +27 (0)83 251 6644wwwJames-A-Robertson-and-Associatescom

JamesJamesARobertsoncom

LinkedIn httpukLinkedIncominDrJamesARobertsonERPDoctor

JARampA are available to assist in applying these principles

  • Slide 1
  • Slide 2
  • Slide 3
  • A word of caution
  • Slide 5
  • This is NOT in a Text Book
  • Pulse measurement
  • Motivating quotes
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • The fundamental requirements for an ERP
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • A classic practical example NO Executive involvement
  • Top down (CEO led) versus bottom up design
  • Slide 25
  • Three alternative ERP value scenarios Unlocking the TRUE potent
  • Slide 27
  • What is strategy An executive responsibility
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
  • Slide 47
  • Slide 48
  • Slide 49
  • What is an ERP IBIS A filing cabinet
  • IBIS ndash what every company REALLY has
  • Slide 52
  • Case Study Strategic Engineered Precision Configuration WITH C
  • Slide 54
  • Slide 55
  • Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)
  • Define Strategic Engineered Precision Configuration
  • Slide 58
  • Slide 59
  • Slide 60
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Slide 66
  • Slide 67
  • Slide 68
  • Current Issues with the hellip Master
  • Current Issues with the hellip Master (2)
  • Current Issues with the hellip Master (3)
  • Slide 72
  • Slide 73
  • Slide 74
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Slide 83
  • Slide 84
  • Slide 85
  • Slide 86
  • Slide 87
  • Slide 88
  • Slide 89
  • Slide 90
  • Slide 91
  • Slide 92
  • Slide 93
  • Slide 94
  • Slide 95
  • Slide 96
  • Slide 97
  • Slide 98
  • Slide 99
  • Slide 100
  • Slide 101
  • Slide 102
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
Page 59: IBIS – The Strategic View of Business Information -- by Dr James A Robertson PrEng

59

Taxonomy defined

1 Logical word (semantic structure)

2 Precision vocabulary of preferred terms

3 Conveys understanding between humans with relevant knowledge and experience

4 Once linked to a precision code scheme the most important communication mechanism between computers and people

5 An art and a science

6 Once it is right it is OBVIOUS

Taxonomy example

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

61

Taxonomy relevance

1 Essential to effective operational and strategic use of business software

2 Nearly ALL validation lists (drop down lists) chart of accounts etc

3 Large body of expertise ndash Botany Zoology military filing Library Science Information Management etc

4 Unknown to many (most) IT professionals and business people

62

A computer isAn adding machine calculator

011+1=101+1+1=111+1+1+1=100

Called a ldquobitrdquo

8 bits make a byte

2 bytes make an ASCII character

A= ldquo41rdquo hex

0 1

63

Coding taxonomies

1 Computers only understand binary

2 The code is a unique binary pattern that corresponds to the structured language taxonomy

3 The only way the computer will appear to be intelligent

4 Results in ldquointelligent datardquo

5 Standard conventions1 Indents and trailing periods

2 Capitalization

3 Other standards and conventions

64

Taxonomy examples

1 Some practical examples of how code schemes should look

2 Various small validation lists ndash some custom some standard

3 Various custom product attributes

4 Product classification ndash custom field

5 Machine vehicle operating costs and spares

6 Consolidation Charts of Accounts medium and large organizations

65

Example of custom data entry screenWith custom taxonomies

Custom code maintenance development for client specific taxonomy

Matching codes in unrelated module provide logical integration

Getting the software to do what it supposedly cannot do

Example of exceptionally BAD practice

500528 Waste Material Consumed500530 Loss from valuation of external materials500540 Loss from valuation of own materials500550 Losses - inventory variance -consignment

sale500560 Safety Clothing500565 Safety Equipment500570 Sand amp Stone500575 Scraper Rope500580 Scrapers500585 Services500590 Signs500595 Skips amp Cages500600 Finished Goods Inventory Offset500605 Smelting amp Refining500610 Production Order Settlement - Variance500615 Steel Other500620 Steel Sections500625 Steel Sheets amp Plates

Huge impact on integration reporting etc

Current Issues with the hellip Master

bull Unstructured

bull Lack of robust disciplined code management

bull Different blocks of codes for different divisions

bull Same item in more than one place

bull Different categories should be in distinctly separate logical blocks

Current Issues with the hellip Master

bull Equivalent descriptions different codes

bull Warehouse codes embedded in item codes

bull As many as twenty occurrences of the same physical

bull Makes operation and reporting inaccurate and difficult

NQR500 TRUCKISUZUNQR500OR HHOSES EXT OUTSIDE REPAIRS HYD HOSES EXTOR HHOSES INT OUTSIDE REPAIRS HYD HOSES INTOR WINDOWS EXT OUTSIDE REPAIRS - WINDOWS EXTOR WINDOWS INT OUTSIDE REPAIRS - WINDOWS INTOREP HYD HOSES OUTSIDE REPAIRS - HYD HOSESOREP WINDOWS OUTSIDE REPAIRS - WINDOWSOIL MAROPA 320 MAROPA 320 OILOIL01 AUTO TRANS FLUID (ATF)DBOIL01-R0303 AUTO TRANS FLUID (ATF)DBOIL01-R0304 AUTO TRANS FLUID (ATF)DBOIL01-R0305 AUTO TRANS FLUID (ATF)DBOIL01-R0306 AUTO TRANS FLUID (ATF)DBOIL01-R0307 AUTO TRANS FLUID (ATF)DB

ITEM CODE DESCRIPTION ITEM CODE DESCRIPTION100004200002 TYRE LOCK RING SFETY 25 175R25 XGC E3 TYRE MICHELIN 175R25 XGC E3100004203007 TYRE MC1800R25XHAD 2 19575R16C TYRE MICHELIN 19575R16C100004203008 TYRE MC175R25XMD2 2 225R25 YO TYRE TYRE 100004203018 TYRE BS265R25VLTSE4 235X25 FS TYRE 100004203019 TYRE BS205R25VLTSE4 255R25 FS TYRE 100004203020 TYRE BS1200R24M840 265R25 FS TYRE 100004203026 TYRE FS195R14 CV2000 265R25 GY TYRE 100004203030 TYRE NOK205R25 L3 LODER GRIP BS265R25VLTSE4 TYRE BRIDGESTONE BS265R25VLTS100004203032 TYRE TOY265-25G25L520PR MC205R25XADN1 TYRE MICHELIN MC205R25XADN1100004203036 TYRE TOY205R25E3 MC235R25XADN1 TYRE MICHELIN MC235R25XADN1100004203055 TYRE MC1200R24XZY MC235R25XMD22 TYRE MICHELIN MC235R25XMD22100004203062 TYRE BS265-25L5 MC265R25XADN1 TYRE MICHELIN MC265R25XADN1100004203063 TYRE DUN265-25L5 MC265R25XMD22 TYRE MICHELIN MC265R25XMD22100004203065 TYRE MC1800R25XKD S1800R25 TYRE 100004203067 TYRE GENERAL 265-25L5 40PLY S225R25 YO TY TYRE 100004203074 TYRE BS295R25VLTSZ S235X25 FS TYRE 100004203077 TYRE PRIMEX 235-25L5 SLICK S255R25 FS TYRE 103194203001 TYRE BF GOOD RICH 40070R20 S265R25 BS TYRE BRIDGESTONE 265R25 VLT801070704049 TYRE O-RING 325T S265R25 FS TYRE 801070704051 TYRE VALVE S265R25 GY TYRE 801070704052 TYRE VALVE CORE SRI0008 TYRE MICHELIN 295R25 XADN801070704053 TYRE HANLING FEE SERVICE FEE TYRE SERVICE FEE1200R24 XZY E2 TYRE MICHELIN 1200R24 XZY E2 SPUD TYRE SPUD

Current Issues with the hellip Master Multiple occurrences of the same

physical entity with different codes

Very different codes for broadly identical physical entities ndash tyres ndash locate in entirely different locations in the table

Precision ordered dataVersus hellip

73

Value versus precisionA critical consideration

Practical fundamental strategic taxonomy precision

Busi

ness

valu

e d

eliv

ere

d

100

100

The goal

Just about every implementation I have ever seen

Financial cubeEssence of integrationWell over 1000 hours RampD

Location

Fun

ctio

n

Accounts

Accounts -- fi

nancial

Assets

Prod

ucts

Peop

le

Pro

ject

s

etc

Cubic business modelA logical taxonomic construct

Every organization has a location logical dimension ndash where we do what we do

and a functional logical dimension ndash what we do

These can be plotted on a matrix of function versus location

This is fundamental to the design of a chart of accounts and all other logical components that define the business

There are multiple further dimensions including income expenditure personnel machines products etc

Each of these should be described by a fundamental precision strategic taxonomy

This model in the general ledger provides a critical elment of integration

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

1 Broad concept been known to me for over twenty years

2 I have done some elements semi-manually

3 For years I thought everyone could understand this and do it

4 Never seen anything like it

5 Extremely powerful tool

The true value

1 Exceptionally high quality financial data

2 Extremely easy to access and analyze

3 Facilitate greatly improved high value executive level strategic decision making ndash the decisions to thrive

4 Properly used WILL lead to greatly improved competitiveness and profitability

5 This will enhance profitable growth

6 Every organization needs this

7 The current ERP market is estimated at US$56 billion

8 We can easily capture at least 1 of this over the next ten years ndash this is THE way of the future

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

1 Taxonomy approach immediately engages with executives to specify high level configuration focused on the essence of the business ndash focus on better decision making NOT process ndash strategic executive level facilitation ndash excellent executive engagement and custody

2 Fundamental focus on better strategic (thrive) decisions at executive and operational level ndash put the essence (strategy) of the business in the face of staff at all levels constantly

3 Design geared to answering the questions you have not yet thought to ask ndash no need for lengthy business requirements workshops

4 Orders of magnitude improvement in system strategic support value delivery ndash basis for enabling executives and managers to make much better decisions IF they do the work to interpret and act on the information

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

5 Move away from expensive resources constantly maintaining simple reports to developing sophisticated models that support high value understanding analysis and decision making

6 Major improvements in quality of master data and ease of master data maintenance

7 Systems easier and more efficient to use at a transaction level frequently results in productivity gains and head count reductions reduction in audit fees etc

8 Do things the software vendor does not think are possible and that may create substantial strategic value opportunities

9 Establish a culture of data precision in fact a whole culture relating to the way you run your systems

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

1 Strategic (thrive) decision support ndash psychology of decision making ndash strategic elements at top of list comply with cognitive span equals seven plus or minus two items at any level of hierarchy

2 Every validation list custom validation lists fully describe entities the way the business and executives think about them

3 Fundamental first principles strategic design with finely granular highly structured hierarchically presented content

4 Ease of reading and navigation ndash trailing periods indents capitalization precision language ndash semantic structure ndash JARampA originated standards and conventions

5 Ease of reporting ndash range coding ndash ease of report maintenance ndash context for precision configuration ndash ease and quality of master data maintenance

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

6 Creative strategic use of unrelated modules to work together and limited scope creative strategic custom development ndash the impossible achieved affordably

7 Cubic business model ndash a powerful logical ldquoactivity basedrdquo management model in the General Ledger ndash powerful strategic decision support benefits with major positive governance impacts and reduced audit fees ndash JARampA have custom developed software to assist with this

8 Lower long term system operating costs coupled with ORDERS OF MAGNITUDE IMPROVEMENT in effectiveness efficiency and decision support ndash better thrive (profitable growth decisions) ndash where the REAL value lies ndash answer the questions we have not yet thought of

85

e

Summing up ndash the JARampA Approach to Creating Competitive Advantage

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Requires a significant investment

5 An ART and a science

6 Vital to unlocking the true value of any Business Information System Investment

7 An opportunity for dramatic gearing of any investment

Better DECISIONS

87

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

7 Ten things to enhance your current systems

88

What can be done

1 Buy a new ERP ndash expensive high risk

2 Re-implement your current ERP ndash not quite as expensive

3 Comprehensive Data Warehouse with Precision Taxonomies ndash not nearly as expensive or high risk but still costly

4 Anything else -- SMALL changes

What is an ERPREALLY

A huge precision data processing factory that SHOULD be fed precision data in order to produce precision

results (the factory CAN be OLD)

What is an ERPRefurbish

vs Deleting a building

>
>

1 Software settings

2 Cubic Business Modeltrade in the General Ledger

3 Asset classification

4 Product Material Item classification catalogue

5 Classification of Personnel

6 Other specific classifications

7 Unique attributes on Products and other classification master data

8 General record level attribute settings

9 Other configuration settings

Components of Precision Configuration

93

How is value created

Value is created by business actions that deliver on the essence of why the organization exists and how it thrives

Value manifests through increased profitability growth acquisitions job satisfaction fulfilment of the strategic vision

The consequence of intuitive intelligent informed leadership business decisions ndash thrive decisions

Such decisions are facilitated accelerated and enhanced through access to more intelligent meaningful and relevant information

Answers to the questions I have not yet thought to ask

Such ldquointelligent informationrdquo is assembled as a consequence of high level strategic and executive level input into the design of the data CONTENT ndash taxonomies designed to catalogue every conceivably relevant classification ahead of time

High value intelligent c

ontent desig

n

94

Some SMALL things YOU can doTo make your ERP work better for you TOMORROW

1 Repopulate key standard attribute tables

2 Create new custom attribute tables

95

Repopulate key standard attribute tables

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

Drastically im

prove the content o

f some

key tables s

uch as Credit N

ote Reasons

Product Ite

m Class etc

96

Develop lists

1 One to ten people in a room with a projector

2 Brainstorm all possible content for the list ndash capture on screen

3 Each summarize to between five and ten headings

4 Type all the lists in

5 Combine them into between five and ten groups

6 Give each group a heading

7 Lift out sub-categories

8 Code ndash remember indents trailing periods capitalization

9 Check impacts

10Implement

97

Develop lists 2

1 Quality of list is dependent on quality of input

2 Want lists to be complete comprehensive and well designed

3 Design compromises will be with you for ever

4 Document

5 Train

6 Utilize

98

Develop lists 3

1 Develop Hierarchy

a) Hierarchy of descriptions ndash indent each level by one character position

b) HEADINGS IN CAPITAL LETTERS

c) Posting level items in Proper Case

d) Abbreviate as necessary

2 Code

a) Mirror indents with trailing periods

b) Gap code

c) Mnemonic Alpha preferred else Alpha Numeric else Numeric

d) 1 to 4 character segments separated by ldquo-rdquo

99

Create new custom attribute tables

Add user defined attri

bute fields anywhere

where they m

ake sense ndash P

roducts

Debtors (Custo

mers) e

tc

100

Develop attributes

1 One to ten people in a room with a projector

2 Brainstorm all possible attributes for management information

3 If in doubt add

4 Structure and Code as before

5 Capture sheets

6 Train staff to classify and add

7 Reports

8 Identify clever functionality that can work with attributes add where cost effective

9 Harvest information

101

Unlocking the full potential

1 Progressively improve classifications and add attributes

2 Progressively develop reports analysis and custom functionality

3 Advance to more complex and inter-related lists

a) Product Item Material Class Group is the largest list that you might apply this approach to

b) Major Master Lists like Chart of Accounts and Product Catalogue Master might be done in increments ONCE you have experience with this approach

c) Other Master Lists like Debtors and Creditors Masters could be restructured in time

4 Eventually you might find you have effectively re-implemented

102

10 things to look out for

1 Ambiguous names incorrect postings ndash ANSWER ndash change the name so that it is unambiguous ndash eg Factory -- Operating Cost and Factory ndash Asset

2 Jumbled accounts and other lists ndash ANSWER ndashnew sub-structure

3 Large number of dissimilar transactions in one account having to unscramble in Excel ndash ANSWER ndash create a block of well thought out accounts to replace the single account

4 Overlapping or duplicate entries ndash eg same Tyres in different places ndash ANSWER ndash close duplicates only one set of entries ndash may close both and open a new set of well-structured entries

5 Answers to ldquocommon senserdquo questions take ages to obtain ndash lots of analysis in Excel or custom software that keeps changing ndash check if all the common sense attributes are on the master record and add as necessary ndash as many as possible ndash once you start adding do the lot

103

10 things to look out for

6 Evaluate all manual spreadsheet and custom applications and determine where these are a response to inexact or sloppy configuration and progressively adjust or eliminate

7 Develop a comprehensive awareness of the need for accurate data train personnel in terms of neatness accuracy spelling capitalization accuracy of allocation etc

8 Develop soft-issue metrics ndash customer satisfaction employee satisfaction etc

9 Harmonize critical elements of information classification ndash Accounts Assets People Products ndash across all modules and all systems ndash develop an integrated environment especially between the ERP and the Operational Systems

10Balance the decision support load between modules ndash move the detail out of the General Ledger ndash 5 to 10 Asset Categories People Categories Inventory Categories etc

104

Summing up

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Some items require a very small investment ndash an ART and a science

5 A significant opportunity to get more out of your current systems

Better DECISIONS

105

What is your single most important insight from this presentation

What is the single most practical action that you can take tomorrow to apply strategic (right thing essence thinking more effectively

JamesJamesARobertsoncom

Please write down

your thoughts

NOW

If you do not act within 48 hours you probably never will (Bill Gates)

Act TODAY

106

Assisting clients to thrive through the effective application of IT and ERP

QuestionsWe will email you my book and hand-outs of slides

Dr James Robertson PrEng ndash The ERP Doctor -- Mobile +44 (0) 77 6862 2875 +27 (0)83 251 6644wwwJames-A-Robertson-and-Associatescom

JamesJamesARobertsoncom

LinkedIn httpukLinkedIncominDrJamesARobertsonERPDoctor

JARampA are available to assist in applying these principles

  • Slide 1
  • Slide 2
  • Slide 3
  • A word of caution
  • Slide 5
  • This is NOT in a Text Book
  • Pulse measurement
  • Motivating quotes
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • The fundamental requirements for an ERP
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • A classic practical example NO Executive involvement
  • Top down (CEO led) versus bottom up design
  • Slide 25
  • Three alternative ERP value scenarios Unlocking the TRUE potent
  • Slide 27
  • What is strategy An executive responsibility
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
  • Slide 47
  • Slide 48
  • Slide 49
  • What is an ERP IBIS A filing cabinet
  • IBIS ndash what every company REALLY has
  • Slide 52
  • Case Study Strategic Engineered Precision Configuration WITH C
  • Slide 54
  • Slide 55
  • Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)
  • Define Strategic Engineered Precision Configuration
  • Slide 58
  • Slide 59
  • Slide 60
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Slide 66
  • Slide 67
  • Slide 68
  • Current Issues with the hellip Master
  • Current Issues with the hellip Master (2)
  • Current Issues with the hellip Master (3)
  • Slide 72
  • Slide 73
  • Slide 74
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Slide 83
  • Slide 84
  • Slide 85
  • Slide 86
  • Slide 87
  • Slide 88
  • Slide 89
  • Slide 90
  • Slide 91
  • Slide 92
  • Slide 93
  • Slide 94
  • Slide 95
  • Slide 96
  • Slide 97
  • Slide 98
  • Slide 99
  • Slide 100
  • Slide 101
  • Slide 102
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
Page 60: IBIS – The Strategic View of Business Information -- by Dr James A Robertson PrEng

Taxonomy example

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

61

Taxonomy relevance

1 Essential to effective operational and strategic use of business software

2 Nearly ALL validation lists (drop down lists) chart of accounts etc

3 Large body of expertise ndash Botany Zoology military filing Library Science Information Management etc

4 Unknown to many (most) IT professionals and business people

62

A computer isAn adding machine calculator

011+1=101+1+1=111+1+1+1=100

Called a ldquobitrdquo

8 bits make a byte

2 bytes make an ASCII character

A= ldquo41rdquo hex

0 1

63

Coding taxonomies

1 Computers only understand binary

2 The code is a unique binary pattern that corresponds to the structured language taxonomy

3 The only way the computer will appear to be intelligent

4 Results in ldquointelligent datardquo

5 Standard conventions1 Indents and trailing periods

2 Capitalization

3 Other standards and conventions

64

Taxonomy examples

1 Some practical examples of how code schemes should look

2 Various small validation lists ndash some custom some standard

3 Various custom product attributes

4 Product classification ndash custom field

5 Machine vehicle operating costs and spares

6 Consolidation Charts of Accounts medium and large organizations

65

Example of custom data entry screenWith custom taxonomies

Custom code maintenance development for client specific taxonomy

Matching codes in unrelated module provide logical integration

Getting the software to do what it supposedly cannot do

Example of exceptionally BAD practice

500528 Waste Material Consumed500530 Loss from valuation of external materials500540 Loss from valuation of own materials500550 Losses - inventory variance -consignment

sale500560 Safety Clothing500565 Safety Equipment500570 Sand amp Stone500575 Scraper Rope500580 Scrapers500585 Services500590 Signs500595 Skips amp Cages500600 Finished Goods Inventory Offset500605 Smelting amp Refining500610 Production Order Settlement - Variance500615 Steel Other500620 Steel Sections500625 Steel Sheets amp Plates

Huge impact on integration reporting etc

Current Issues with the hellip Master

bull Unstructured

bull Lack of robust disciplined code management

bull Different blocks of codes for different divisions

bull Same item in more than one place

bull Different categories should be in distinctly separate logical blocks

Current Issues with the hellip Master

bull Equivalent descriptions different codes

bull Warehouse codes embedded in item codes

bull As many as twenty occurrences of the same physical

bull Makes operation and reporting inaccurate and difficult

NQR500 TRUCKISUZUNQR500OR HHOSES EXT OUTSIDE REPAIRS HYD HOSES EXTOR HHOSES INT OUTSIDE REPAIRS HYD HOSES INTOR WINDOWS EXT OUTSIDE REPAIRS - WINDOWS EXTOR WINDOWS INT OUTSIDE REPAIRS - WINDOWS INTOREP HYD HOSES OUTSIDE REPAIRS - HYD HOSESOREP WINDOWS OUTSIDE REPAIRS - WINDOWSOIL MAROPA 320 MAROPA 320 OILOIL01 AUTO TRANS FLUID (ATF)DBOIL01-R0303 AUTO TRANS FLUID (ATF)DBOIL01-R0304 AUTO TRANS FLUID (ATF)DBOIL01-R0305 AUTO TRANS FLUID (ATF)DBOIL01-R0306 AUTO TRANS FLUID (ATF)DBOIL01-R0307 AUTO TRANS FLUID (ATF)DB

ITEM CODE DESCRIPTION ITEM CODE DESCRIPTION100004200002 TYRE LOCK RING SFETY 25 175R25 XGC E3 TYRE MICHELIN 175R25 XGC E3100004203007 TYRE MC1800R25XHAD 2 19575R16C TYRE MICHELIN 19575R16C100004203008 TYRE MC175R25XMD2 2 225R25 YO TYRE TYRE 100004203018 TYRE BS265R25VLTSE4 235X25 FS TYRE 100004203019 TYRE BS205R25VLTSE4 255R25 FS TYRE 100004203020 TYRE BS1200R24M840 265R25 FS TYRE 100004203026 TYRE FS195R14 CV2000 265R25 GY TYRE 100004203030 TYRE NOK205R25 L3 LODER GRIP BS265R25VLTSE4 TYRE BRIDGESTONE BS265R25VLTS100004203032 TYRE TOY265-25G25L520PR MC205R25XADN1 TYRE MICHELIN MC205R25XADN1100004203036 TYRE TOY205R25E3 MC235R25XADN1 TYRE MICHELIN MC235R25XADN1100004203055 TYRE MC1200R24XZY MC235R25XMD22 TYRE MICHELIN MC235R25XMD22100004203062 TYRE BS265-25L5 MC265R25XADN1 TYRE MICHELIN MC265R25XADN1100004203063 TYRE DUN265-25L5 MC265R25XMD22 TYRE MICHELIN MC265R25XMD22100004203065 TYRE MC1800R25XKD S1800R25 TYRE 100004203067 TYRE GENERAL 265-25L5 40PLY S225R25 YO TY TYRE 100004203074 TYRE BS295R25VLTSZ S235X25 FS TYRE 100004203077 TYRE PRIMEX 235-25L5 SLICK S255R25 FS TYRE 103194203001 TYRE BF GOOD RICH 40070R20 S265R25 BS TYRE BRIDGESTONE 265R25 VLT801070704049 TYRE O-RING 325T S265R25 FS TYRE 801070704051 TYRE VALVE S265R25 GY TYRE 801070704052 TYRE VALVE CORE SRI0008 TYRE MICHELIN 295R25 XADN801070704053 TYRE HANLING FEE SERVICE FEE TYRE SERVICE FEE1200R24 XZY E2 TYRE MICHELIN 1200R24 XZY E2 SPUD TYRE SPUD

Current Issues with the hellip Master Multiple occurrences of the same

physical entity with different codes

Very different codes for broadly identical physical entities ndash tyres ndash locate in entirely different locations in the table

Precision ordered dataVersus hellip

73

Value versus precisionA critical consideration

Practical fundamental strategic taxonomy precision

Busi

ness

valu

e d

eliv

ere

d

100

100

The goal

Just about every implementation I have ever seen

Financial cubeEssence of integrationWell over 1000 hours RampD

Location

Fun

ctio

n

Accounts

Accounts -- fi

nancial

Assets

Prod

ucts

Peop

le

Pro

ject

s

etc

Cubic business modelA logical taxonomic construct

Every organization has a location logical dimension ndash where we do what we do

and a functional logical dimension ndash what we do

These can be plotted on a matrix of function versus location

This is fundamental to the design of a chart of accounts and all other logical components that define the business

There are multiple further dimensions including income expenditure personnel machines products etc

Each of these should be described by a fundamental precision strategic taxonomy

This model in the general ledger provides a critical elment of integration

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

1 Broad concept been known to me for over twenty years

2 I have done some elements semi-manually

3 For years I thought everyone could understand this and do it

4 Never seen anything like it

5 Extremely powerful tool

The true value

1 Exceptionally high quality financial data

2 Extremely easy to access and analyze

3 Facilitate greatly improved high value executive level strategic decision making ndash the decisions to thrive

4 Properly used WILL lead to greatly improved competitiveness and profitability

5 This will enhance profitable growth

6 Every organization needs this

7 The current ERP market is estimated at US$56 billion

8 We can easily capture at least 1 of this over the next ten years ndash this is THE way of the future

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

1 Taxonomy approach immediately engages with executives to specify high level configuration focused on the essence of the business ndash focus on better decision making NOT process ndash strategic executive level facilitation ndash excellent executive engagement and custody

2 Fundamental focus on better strategic (thrive) decisions at executive and operational level ndash put the essence (strategy) of the business in the face of staff at all levels constantly

3 Design geared to answering the questions you have not yet thought to ask ndash no need for lengthy business requirements workshops

4 Orders of magnitude improvement in system strategic support value delivery ndash basis for enabling executives and managers to make much better decisions IF they do the work to interpret and act on the information

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

5 Move away from expensive resources constantly maintaining simple reports to developing sophisticated models that support high value understanding analysis and decision making

6 Major improvements in quality of master data and ease of master data maintenance

7 Systems easier and more efficient to use at a transaction level frequently results in productivity gains and head count reductions reduction in audit fees etc

8 Do things the software vendor does not think are possible and that may create substantial strategic value opportunities

9 Establish a culture of data precision in fact a whole culture relating to the way you run your systems

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

1 Strategic (thrive) decision support ndash psychology of decision making ndash strategic elements at top of list comply with cognitive span equals seven plus or minus two items at any level of hierarchy

2 Every validation list custom validation lists fully describe entities the way the business and executives think about them

3 Fundamental first principles strategic design with finely granular highly structured hierarchically presented content

4 Ease of reading and navigation ndash trailing periods indents capitalization precision language ndash semantic structure ndash JARampA originated standards and conventions

5 Ease of reporting ndash range coding ndash ease of report maintenance ndash context for precision configuration ndash ease and quality of master data maintenance

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

6 Creative strategic use of unrelated modules to work together and limited scope creative strategic custom development ndash the impossible achieved affordably

7 Cubic business model ndash a powerful logical ldquoactivity basedrdquo management model in the General Ledger ndash powerful strategic decision support benefits with major positive governance impacts and reduced audit fees ndash JARampA have custom developed software to assist with this

8 Lower long term system operating costs coupled with ORDERS OF MAGNITUDE IMPROVEMENT in effectiveness efficiency and decision support ndash better thrive (profitable growth decisions) ndash where the REAL value lies ndash answer the questions we have not yet thought of

85

e

Summing up ndash the JARampA Approach to Creating Competitive Advantage

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Requires a significant investment

5 An ART and a science

6 Vital to unlocking the true value of any Business Information System Investment

7 An opportunity for dramatic gearing of any investment

Better DECISIONS

87

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

7 Ten things to enhance your current systems

88

What can be done

1 Buy a new ERP ndash expensive high risk

2 Re-implement your current ERP ndash not quite as expensive

3 Comprehensive Data Warehouse with Precision Taxonomies ndash not nearly as expensive or high risk but still costly

4 Anything else -- SMALL changes

What is an ERPREALLY

A huge precision data processing factory that SHOULD be fed precision data in order to produce precision

results (the factory CAN be OLD)

What is an ERPRefurbish

vs Deleting a building

>
>

1 Software settings

2 Cubic Business Modeltrade in the General Ledger

3 Asset classification

4 Product Material Item classification catalogue

5 Classification of Personnel

6 Other specific classifications

7 Unique attributes on Products and other classification master data

8 General record level attribute settings

9 Other configuration settings

Components of Precision Configuration

93

How is value created

Value is created by business actions that deliver on the essence of why the organization exists and how it thrives

Value manifests through increased profitability growth acquisitions job satisfaction fulfilment of the strategic vision

The consequence of intuitive intelligent informed leadership business decisions ndash thrive decisions

Such decisions are facilitated accelerated and enhanced through access to more intelligent meaningful and relevant information

Answers to the questions I have not yet thought to ask

Such ldquointelligent informationrdquo is assembled as a consequence of high level strategic and executive level input into the design of the data CONTENT ndash taxonomies designed to catalogue every conceivably relevant classification ahead of time

High value intelligent c

ontent desig

n

94

Some SMALL things YOU can doTo make your ERP work better for you TOMORROW

1 Repopulate key standard attribute tables

2 Create new custom attribute tables

95

Repopulate key standard attribute tables

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

Drastically im

prove the content o

f some

key tables s

uch as Credit N

ote Reasons

Product Ite

m Class etc

96

Develop lists

1 One to ten people in a room with a projector

2 Brainstorm all possible content for the list ndash capture on screen

3 Each summarize to between five and ten headings

4 Type all the lists in

5 Combine them into between five and ten groups

6 Give each group a heading

7 Lift out sub-categories

8 Code ndash remember indents trailing periods capitalization

9 Check impacts

10Implement

97

Develop lists 2

1 Quality of list is dependent on quality of input

2 Want lists to be complete comprehensive and well designed

3 Design compromises will be with you for ever

4 Document

5 Train

6 Utilize

98

Develop lists 3

1 Develop Hierarchy

a) Hierarchy of descriptions ndash indent each level by one character position

b) HEADINGS IN CAPITAL LETTERS

c) Posting level items in Proper Case

d) Abbreviate as necessary

2 Code

a) Mirror indents with trailing periods

b) Gap code

c) Mnemonic Alpha preferred else Alpha Numeric else Numeric

d) 1 to 4 character segments separated by ldquo-rdquo

99

Create new custom attribute tables

Add user defined attri

bute fields anywhere

where they m

ake sense ndash P

roducts

Debtors (Custo

mers) e

tc

100

Develop attributes

1 One to ten people in a room with a projector

2 Brainstorm all possible attributes for management information

3 If in doubt add

4 Structure and Code as before

5 Capture sheets

6 Train staff to classify and add

7 Reports

8 Identify clever functionality that can work with attributes add where cost effective

9 Harvest information

101

Unlocking the full potential

1 Progressively improve classifications and add attributes

2 Progressively develop reports analysis and custom functionality

3 Advance to more complex and inter-related lists

a) Product Item Material Class Group is the largest list that you might apply this approach to

b) Major Master Lists like Chart of Accounts and Product Catalogue Master might be done in increments ONCE you have experience with this approach

c) Other Master Lists like Debtors and Creditors Masters could be restructured in time

4 Eventually you might find you have effectively re-implemented

102

10 things to look out for

1 Ambiguous names incorrect postings ndash ANSWER ndash change the name so that it is unambiguous ndash eg Factory -- Operating Cost and Factory ndash Asset

2 Jumbled accounts and other lists ndash ANSWER ndashnew sub-structure

3 Large number of dissimilar transactions in one account having to unscramble in Excel ndash ANSWER ndash create a block of well thought out accounts to replace the single account

4 Overlapping or duplicate entries ndash eg same Tyres in different places ndash ANSWER ndash close duplicates only one set of entries ndash may close both and open a new set of well-structured entries

5 Answers to ldquocommon senserdquo questions take ages to obtain ndash lots of analysis in Excel or custom software that keeps changing ndash check if all the common sense attributes are on the master record and add as necessary ndash as many as possible ndash once you start adding do the lot

103

10 things to look out for

6 Evaluate all manual spreadsheet and custom applications and determine where these are a response to inexact or sloppy configuration and progressively adjust or eliminate

7 Develop a comprehensive awareness of the need for accurate data train personnel in terms of neatness accuracy spelling capitalization accuracy of allocation etc

8 Develop soft-issue metrics ndash customer satisfaction employee satisfaction etc

9 Harmonize critical elements of information classification ndash Accounts Assets People Products ndash across all modules and all systems ndash develop an integrated environment especially between the ERP and the Operational Systems

10Balance the decision support load between modules ndash move the detail out of the General Ledger ndash 5 to 10 Asset Categories People Categories Inventory Categories etc

104

Summing up

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Some items require a very small investment ndash an ART and a science

5 A significant opportunity to get more out of your current systems

Better DECISIONS

105

What is your single most important insight from this presentation

What is the single most practical action that you can take tomorrow to apply strategic (right thing essence thinking more effectively

JamesJamesARobertsoncom

Please write down

your thoughts

NOW

If you do not act within 48 hours you probably never will (Bill Gates)

Act TODAY

106

Assisting clients to thrive through the effective application of IT and ERP

QuestionsWe will email you my book and hand-outs of slides

Dr James Robertson PrEng ndash The ERP Doctor -- Mobile +44 (0) 77 6862 2875 +27 (0)83 251 6644wwwJames-A-Robertson-and-Associatescom

JamesJamesARobertsoncom

LinkedIn httpukLinkedIncominDrJamesARobertsonERPDoctor

JARampA are available to assist in applying these principles

  • Slide 1
  • Slide 2
  • Slide 3
  • A word of caution
  • Slide 5
  • This is NOT in a Text Book
  • Pulse measurement
  • Motivating quotes
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • The fundamental requirements for an ERP
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • A classic practical example NO Executive involvement
  • Top down (CEO led) versus bottom up design
  • Slide 25
  • Three alternative ERP value scenarios Unlocking the TRUE potent
  • Slide 27
  • What is strategy An executive responsibility
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
  • Slide 47
  • Slide 48
  • Slide 49
  • What is an ERP IBIS A filing cabinet
  • IBIS ndash what every company REALLY has
  • Slide 52
  • Case Study Strategic Engineered Precision Configuration WITH C
  • Slide 54
  • Slide 55
  • Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)
  • Define Strategic Engineered Precision Configuration
  • Slide 58
  • Slide 59
  • Slide 60
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Slide 66
  • Slide 67
  • Slide 68
  • Current Issues with the hellip Master
  • Current Issues with the hellip Master (2)
  • Current Issues with the hellip Master (3)
  • Slide 72
  • Slide 73
  • Slide 74
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Slide 83
  • Slide 84
  • Slide 85
  • Slide 86
  • Slide 87
  • Slide 88
  • Slide 89
  • Slide 90
  • Slide 91
  • Slide 92
  • Slide 93
  • Slide 94
  • Slide 95
  • Slide 96
  • Slide 97
  • Slide 98
  • Slide 99
  • Slide 100
  • Slide 101
  • Slide 102
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
Page 61: IBIS – The Strategic View of Business Information -- by Dr James A Robertson PrEng

61

Taxonomy relevance

1 Essential to effective operational and strategic use of business software

2 Nearly ALL validation lists (drop down lists) chart of accounts etc

3 Large body of expertise ndash Botany Zoology military filing Library Science Information Management etc

4 Unknown to many (most) IT professionals and business people

62

A computer isAn adding machine calculator

011+1=101+1+1=111+1+1+1=100

Called a ldquobitrdquo

8 bits make a byte

2 bytes make an ASCII character

A= ldquo41rdquo hex

0 1

63

Coding taxonomies

1 Computers only understand binary

2 The code is a unique binary pattern that corresponds to the structured language taxonomy

3 The only way the computer will appear to be intelligent

4 Results in ldquointelligent datardquo

5 Standard conventions1 Indents and trailing periods

2 Capitalization

3 Other standards and conventions

64

Taxonomy examples

1 Some practical examples of how code schemes should look

2 Various small validation lists ndash some custom some standard

3 Various custom product attributes

4 Product classification ndash custom field

5 Machine vehicle operating costs and spares

6 Consolidation Charts of Accounts medium and large organizations

65

Example of custom data entry screenWith custom taxonomies

Custom code maintenance development for client specific taxonomy

Matching codes in unrelated module provide logical integration

Getting the software to do what it supposedly cannot do

Example of exceptionally BAD practice

500528 Waste Material Consumed500530 Loss from valuation of external materials500540 Loss from valuation of own materials500550 Losses - inventory variance -consignment

sale500560 Safety Clothing500565 Safety Equipment500570 Sand amp Stone500575 Scraper Rope500580 Scrapers500585 Services500590 Signs500595 Skips amp Cages500600 Finished Goods Inventory Offset500605 Smelting amp Refining500610 Production Order Settlement - Variance500615 Steel Other500620 Steel Sections500625 Steel Sheets amp Plates

Huge impact on integration reporting etc

Current Issues with the hellip Master

bull Unstructured

bull Lack of robust disciplined code management

bull Different blocks of codes for different divisions

bull Same item in more than one place

bull Different categories should be in distinctly separate logical blocks

Current Issues with the hellip Master

bull Equivalent descriptions different codes

bull Warehouse codes embedded in item codes

bull As many as twenty occurrences of the same physical

bull Makes operation and reporting inaccurate and difficult

NQR500 TRUCKISUZUNQR500OR HHOSES EXT OUTSIDE REPAIRS HYD HOSES EXTOR HHOSES INT OUTSIDE REPAIRS HYD HOSES INTOR WINDOWS EXT OUTSIDE REPAIRS - WINDOWS EXTOR WINDOWS INT OUTSIDE REPAIRS - WINDOWS INTOREP HYD HOSES OUTSIDE REPAIRS - HYD HOSESOREP WINDOWS OUTSIDE REPAIRS - WINDOWSOIL MAROPA 320 MAROPA 320 OILOIL01 AUTO TRANS FLUID (ATF)DBOIL01-R0303 AUTO TRANS FLUID (ATF)DBOIL01-R0304 AUTO TRANS FLUID (ATF)DBOIL01-R0305 AUTO TRANS FLUID (ATF)DBOIL01-R0306 AUTO TRANS FLUID (ATF)DBOIL01-R0307 AUTO TRANS FLUID (ATF)DB

ITEM CODE DESCRIPTION ITEM CODE DESCRIPTION100004200002 TYRE LOCK RING SFETY 25 175R25 XGC E3 TYRE MICHELIN 175R25 XGC E3100004203007 TYRE MC1800R25XHAD 2 19575R16C TYRE MICHELIN 19575R16C100004203008 TYRE MC175R25XMD2 2 225R25 YO TYRE TYRE 100004203018 TYRE BS265R25VLTSE4 235X25 FS TYRE 100004203019 TYRE BS205R25VLTSE4 255R25 FS TYRE 100004203020 TYRE BS1200R24M840 265R25 FS TYRE 100004203026 TYRE FS195R14 CV2000 265R25 GY TYRE 100004203030 TYRE NOK205R25 L3 LODER GRIP BS265R25VLTSE4 TYRE BRIDGESTONE BS265R25VLTS100004203032 TYRE TOY265-25G25L520PR MC205R25XADN1 TYRE MICHELIN MC205R25XADN1100004203036 TYRE TOY205R25E3 MC235R25XADN1 TYRE MICHELIN MC235R25XADN1100004203055 TYRE MC1200R24XZY MC235R25XMD22 TYRE MICHELIN MC235R25XMD22100004203062 TYRE BS265-25L5 MC265R25XADN1 TYRE MICHELIN MC265R25XADN1100004203063 TYRE DUN265-25L5 MC265R25XMD22 TYRE MICHELIN MC265R25XMD22100004203065 TYRE MC1800R25XKD S1800R25 TYRE 100004203067 TYRE GENERAL 265-25L5 40PLY S225R25 YO TY TYRE 100004203074 TYRE BS295R25VLTSZ S235X25 FS TYRE 100004203077 TYRE PRIMEX 235-25L5 SLICK S255R25 FS TYRE 103194203001 TYRE BF GOOD RICH 40070R20 S265R25 BS TYRE BRIDGESTONE 265R25 VLT801070704049 TYRE O-RING 325T S265R25 FS TYRE 801070704051 TYRE VALVE S265R25 GY TYRE 801070704052 TYRE VALVE CORE SRI0008 TYRE MICHELIN 295R25 XADN801070704053 TYRE HANLING FEE SERVICE FEE TYRE SERVICE FEE1200R24 XZY E2 TYRE MICHELIN 1200R24 XZY E2 SPUD TYRE SPUD

Current Issues with the hellip Master Multiple occurrences of the same

physical entity with different codes

Very different codes for broadly identical physical entities ndash tyres ndash locate in entirely different locations in the table

Precision ordered dataVersus hellip

73

Value versus precisionA critical consideration

Practical fundamental strategic taxonomy precision

Busi

ness

valu

e d

eliv

ere

d

100

100

The goal

Just about every implementation I have ever seen

Financial cubeEssence of integrationWell over 1000 hours RampD

Location

Fun

ctio

n

Accounts

Accounts -- fi

nancial

Assets

Prod

ucts

Peop

le

Pro

ject

s

etc

Cubic business modelA logical taxonomic construct

Every organization has a location logical dimension ndash where we do what we do

and a functional logical dimension ndash what we do

These can be plotted on a matrix of function versus location

This is fundamental to the design of a chart of accounts and all other logical components that define the business

There are multiple further dimensions including income expenditure personnel machines products etc

Each of these should be described by a fundamental precision strategic taxonomy

This model in the general ledger provides a critical elment of integration

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

1 Broad concept been known to me for over twenty years

2 I have done some elements semi-manually

3 For years I thought everyone could understand this and do it

4 Never seen anything like it

5 Extremely powerful tool

The true value

1 Exceptionally high quality financial data

2 Extremely easy to access and analyze

3 Facilitate greatly improved high value executive level strategic decision making ndash the decisions to thrive

4 Properly used WILL lead to greatly improved competitiveness and profitability

5 This will enhance profitable growth

6 Every organization needs this

7 The current ERP market is estimated at US$56 billion

8 We can easily capture at least 1 of this over the next ten years ndash this is THE way of the future

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

1 Taxonomy approach immediately engages with executives to specify high level configuration focused on the essence of the business ndash focus on better decision making NOT process ndash strategic executive level facilitation ndash excellent executive engagement and custody

2 Fundamental focus on better strategic (thrive) decisions at executive and operational level ndash put the essence (strategy) of the business in the face of staff at all levels constantly

3 Design geared to answering the questions you have not yet thought to ask ndash no need for lengthy business requirements workshops

4 Orders of magnitude improvement in system strategic support value delivery ndash basis for enabling executives and managers to make much better decisions IF they do the work to interpret and act on the information

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

5 Move away from expensive resources constantly maintaining simple reports to developing sophisticated models that support high value understanding analysis and decision making

6 Major improvements in quality of master data and ease of master data maintenance

7 Systems easier and more efficient to use at a transaction level frequently results in productivity gains and head count reductions reduction in audit fees etc

8 Do things the software vendor does not think are possible and that may create substantial strategic value opportunities

9 Establish a culture of data precision in fact a whole culture relating to the way you run your systems

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

1 Strategic (thrive) decision support ndash psychology of decision making ndash strategic elements at top of list comply with cognitive span equals seven plus or minus two items at any level of hierarchy

2 Every validation list custom validation lists fully describe entities the way the business and executives think about them

3 Fundamental first principles strategic design with finely granular highly structured hierarchically presented content

4 Ease of reading and navigation ndash trailing periods indents capitalization precision language ndash semantic structure ndash JARampA originated standards and conventions

5 Ease of reporting ndash range coding ndash ease of report maintenance ndash context for precision configuration ndash ease and quality of master data maintenance

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

6 Creative strategic use of unrelated modules to work together and limited scope creative strategic custom development ndash the impossible achieved affordably

7 Cubic business model ndash a powerful logical ldquoactivity basedrdquo management model in the General Ledger ndash powerful strategic decision support benefits with major positive governance impacts and reduced audit fees ndash JARampA have custom developed software to assist with this

8 Lower long term system operating costs coupled with ORDERS OF MAGNITUDE IMPROVEMENT in effectiveness efficiency and decision support ndash better thrive (profitable growth decisions) ndash where the REAL value lies ndash answer the questions we have not yet thought of

85

e

Summing up ndash the JARampA Approach to Creating Competitive Advantage

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Requires a significant investment

5 An ART and a science

6 Vital to unlocking the true value of any Business Information System Investment

7 An opportunity for dramatic gearing of any investment

Better DECISIONS

87

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

7 Ten things to enhance your current systems

88

What can be done

1 Buy a new ERP ndash expensive high risk

2 Re-implement your current ERP ndash not quite as expensive

3 Comprehensive Data Warehouse with Precision Taxonomies ndash not nearly as expensive or high risk but still costly

4 Anything else -- SMALL changes

What is an ERPREALLY

A huge precision data processing factory that SHOULD be fed precision data in order to produce precision

results (the factory CAN be OLD)

What is an ERPRefurbish

vs Deleting a building

>
>

1 Software settings

2 Cubic Business Modeltrade in the General Ledger

3 Asset classification

4 Product Material Item classification catalogue

5 Classification of Personnel

6 Other specific classifications

7 Unique attributes on Products and other classification master data

8 General record level attribute settings

9 Other configuration settings

Components of Precision Configuration

93

How is value created

Value is created by business actions that deliver on the essence of why the organization exists and how it thrives

Value manifests through increased profitability growth acquisitions job satisfaction fulfilment of the strategic vision

The consequence of intuitive intelligent informed leadership business decisions ndash thrive decisions

Such decisions are facilitated accelerated and enhanced through access to more intelligent meaningful and relevant information

Answers to the questions I have not yet thought to ask

Such ldquointelligent informationrdquo is assembled as a consequence of high level strategic and executive level input into the design of the data CONTENT ndash taxonomies designed to catalogue every conceivably relevant classification ahead of time

High value intelligent c

ontent desig

n

94

Some SMALL things YOU can doTo make your ERP work better for you TOMORROW

1 Repopulate key standard attribute tables

2 Create new custom attribute tables

95

Repopulate key standard attribute tables

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

Drastically im

prove the content o

f some

key tables s

uch as Credit N

ote Reasons

Product Ite

m Class etc

96

Develop lists

1 One to ten people in a room with a projector

2 Brainstorm all possible content for the list ndash capture on screen

3 Each summarize to between five and ten headings

4 Type all the lists in

5 Combine them into between five and ten groups

6 Give each group a heading

7 Lift out sub-categories

8 Code ndash remember indents trailing periods capitalization

9 Check impacts

10Implement

97

Develop lists 2

1 Quality of list is dependent on quality of input

2 Want lists to be complete comprehensive and well designed

3 Design compromises will be with you for ever

4 Document

5 Train

6 Utilize

98

Develop lists 3

1 Develop Hierarchy

a) Hierarchy of descriptions ndash indent each level by one character position

b) HEADINGS IN CAPITAL LETTERS

c) Posting level items in Proper Case

d) Abbreviate as necessary

2 Code

a) Mirror indents with trailing periods

b) Gap code

c) Mnemonic Alpha preferred else Alpha Numeric else Numeric

d) 1 to 4 character segments separated by ldquo-rdquo

99

Create new custom attribute tables

Add user defined attri

bute fields anywhere

where they m

ake sense ndash P

roducts

Debtors (Custo

mers) e

tc

100

Develop attributes

1 One to ten people in a room with a projector

2 Brainstorm all possible attributes for management information

3 If in doubt add

4 Structure and Code as before

5 Capture sheets

6 Train staff to classify and add

7 Reports

8 Identify clever functionality that can work with attributes add where cost effective

9 Harvest information

101

Unlocking the full potential

1 Progressively improve classifications and add attributes

2 Progressively develop reports analysis and custom functionality

3 Advance to more complex and inter-related lists

a) Product Item Material Class Group is the largest list that you might apply this approach to

b) Major Master Lists like Chart of Accounts and Product Catalogue Master might be done in increments ONCE you have experience with this approach

c) Other Master Lists like Debtors and Creditors Masters could be restructured in time

4 Eventually you might find you have effectively re-implemented

102

10 things to look out for

1 Ambiguous names incorrect postings ndash ANSWER ndash change the name so that it is unambiguous ndash eg Factory -- Operating Cost and Factory ndash Asset

2 Jumbled accounts and other lists ndash ANSWER ndashnew sub-structure

3 Large number of dissimilar transactions in one account having to unscramble in Excel ndash ANSWER ndash create a block of well thought out accounts to replace the single account

4 Overlapping or duplicate entries ndash eg same Tyres in different places ndash ANSWER ndash close duplicates only one set of entries ndash may close both and open a new set of well-structured entries

5 Answers to ldquocommon senserdquo questions take ages to obtain ndash lots of analysis in Excel or custom software that keeps changing ndash check if all the common sense attributes are on the master record and add as necessary ndash as many as possible ndash once you start adding do the lot

103

10 things to look out for

6 Evaluate all manual spreadsheet and custom applications and determine where these are a response to inexact or sloppy configuration and progressively adjust or eliminate

7 Develop a comprehensive awareness of the need for accurate data train personnel in terms of neatness accuracy spelling capitalization accuracy of allocation etc

8 Develop soft-issue metrics ndash customer satisfaction employee satisfaction etc

9 Harmonize critical elements of information classification ndash Accounts Assets People Products ndash across all modules and all systems ndash develop an integrated environment especially between the ERP and the Operational Systems

10Balance the decision support load between modules ndash move the detail out of the General Ledger ndash 5 to 10 Asset Categories People Categories Inventory Categories etc

104

Summing up

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Some items require a very small investment ndash an ART and a science

5 A significant opportunity to get more out of your current systems

Better DECISIONS

105

What is your single most important insight from this presentation

What is the single most practical action that you can take tomorrow to apply strategic (right thing essence thinking more effectively

JamesJamesARobertsoncom

Please write down

your thoughts

NOW

If you do not act within 48 hours you probably never will (Bill Gates)

Act TODAY

106

Assisting clients to thrive through the effective application of IT and ERP

QuestionsWe will email you my book and hand-outs of slides

Dr James Robertson PrEng ndash The ERP Doctor -- Mobile +44 (0) 77 6862 2875 +27 (0)83 251 6644wwwJames-A-Robertson-and-Associatescom

JamesJamesARobertsoncom

LinkedIn httpukLinkedIncominDrJamesARobertsonERPDoctor

JARampA are available to assist in applying these principles

  • Slide 1
  • Slide 2
  • Slide 3
  • A word of caution
  • Slide 5
  • This is NOT in a Text Book
  • Pulse measurement
  • Motivating quotes
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • The fundamental requirements for an ERP
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • A classic practical example NO Executive involvement
  • Top down (CEO led) versus bottom up design
  • Slide 25
  • Three alternative ERP value scenarios Unlocking the TRUE potent
  • Slide 27
  • What is strategy An executive responsibility
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
  • Slide 47
  • Slide 48
  • Slide 49
  • What is an ERP IBIS A filing cabinet
  • IBIS ndash what every company REALLY has
  • Slide 52
  • Case Study Strategic Engineered Precision Configuration WITH C
  • Slide 54
  • Slide 55
  • Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)
  • Define Strategic Engineered Precision Configuration
  • Slide 58
  • Slide 59
  • Slide 60
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Slide 66
  • Slide 67
  • Slide 68
  • Current Issues with the hellip Master
  • Current Issues with the hellip Master (2)
  • Current Issues with the hellip Master (3)
  • Slide 72
  • Slide 73
  • Slide 74
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Slide 83
  • Slide 84
  • Slide 85
  • Slide 86
  • Slide 87
  • Slide 88
  • Slide 89
  • Slide 90
  • Slide 91
  • Slide 92
  • Slide 93
  • Slide 94
  • Slide 95
  • Slide 96
  • Slide 97
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Page 62: IBIS – The Strategic View of Business Information -- by Dr James A Robertson PrEng

62

A computer isAn adding machine calculator

011+1=101+1+1=111+1+1+1=100

Called a ldquobitrdquo

8 bits make a byte

2 bytes make an ASCII character

A= ldquo41rdquo hex

0 1

63

Coding taxonomies

1 Computers only understand binary

2 The code is a unique binary pattern that corresponds to the structured language taxonomy

3 The only way the computer will appear to be intelligent

4 Results in ldquointelligent datardquo

5 Standard conventions1 Indents and trailing periods

2 Capitalization

3 Other standards and conventions

64

Taxonomy examples

1 Some practical examples of how code schemes should look

2 Various small validation lists ndash some custom some standard

3 Various custom product attributes

4 Product classification ndash custom field

5 Machine vehicle operating costs and spares

6 Consolidation Charts of Accounts medium and large organizations

65

Example of custom data entry screenWith custom taxonomies

Custom code maintenance development for client specific taxonomy

Matching codes in unrelated module provide logical integration

Getting the software to do what it supposedly cannot do

Example of exceptionally BAD practice

500528 Waste Material Consumed500530 Loss from valuation of external materials500540 Loss from valuation of own materials500550 Losses - inventory variance -consignment

sale500560 Safety Clothing500565 Safety Equipment500570 Sand amp Stone500575 Scraper Rope500580 Scrapers500585 Services500590 Signs500595 Skips amp Cages500600 Finished Goods Inventory Offset500605 Smelting amp Refining500610 Production Order Settlement - Variance500615 Steel Other500620 Steel Sections500625 Steel Sheets amp Plates

Huge impact on integration reporting etc

Current Issues with the hellip Master

bull Unstructured

bull Lack of robust disciplined code management

bull Different blocks of codes for different divisions

bull Same item in more than one place

bull Different categories should be in distinctly separate logical blocks

Current Issues with the hellip Master

bull Equivalent descriptions different codes

bull Warehouse codes embedded in item codes

bull As many as twenty occurrences of the same physical

bull Makes operation and reporting inaccurate and difficult

NQR500 TRUCKISUZUNQR500OR HHOSES EXT OUTSIDE REPAIRS HYD HOSES EXTOR HHOSES INT OUTSIDE REPAIRS HYD HOSES INTOR WINDOWS EXT OUTSIDE REPAIRS - WINDOWS EXTOR WINDOWS INT OUTSIDE REPAIRS - WINDOWS INTOREP HYD HOSES OUTSIDE REPAIRS - HYD HOSESOREP WINDOWS OUTSIDE REPAIRS - WINDOWSOIL MAROPA 320 MAROPA 320 OILOIL01 AUTO TRANS FLUID (ATF)DBOIL01-R0303 AUTO TRANS FLUID (ATF)DBOIL01-R0304 AUTO TRANS FLUID (ATF)DBOIL01-R0305 AUTO TRANS FLUID (ATF)DBOIL01-R0306 AUTO TRANS FLUID (ATF)DBOIL01-R0307 AUTO TRANS FLUID (ATF)DB

ITEM CODE DESCRIPTION ITEM CODE DESCRIPTION100004200002 TYRE LOCK RING SFETY 25 175R25 XGC E3 TYRE MICHELIN 175R25 XGC E3100004203007 TYRE MC1800R25XHAD 2 19575R16C TYRE MICHELIN 19575R16C100004203008 TYRE MC175R25XMD2 2 225R25 YO TYRE TYRE 100004203018 TYRE BS265R25VLTSE4 235X25 FS TYRE 100004203019 TYRE BS205R25VLTSE4 255R25 FS TYRE 100004203020 TYRE BS1200R24M840 265R25 FS TYRE 100004203026 TYRE FS195R14 CV2000 265R25 GY TYRE 100004203030 TYRE NOK205R25 L3 LODER GRIP BS265R25VLTSE4 TYRE BRIDGESTONE BS265R25VLTS100004203032 TYRE TOY265-25G25L520PR MC205R25XADN1 TYRE MICHELIN MC205R25XADN1100004203036 TYRE TOY205R25E3 MC235R25XADN1 TYRE MICHELIN MC235R25XADN1100004203055 TYRE MC1200R24XZY MC235R25XMD22 TYRE MICHELIN MC235R25XMD22100004203062 TYRE BS265-25L5 MC265R25XADN1 TYRE MICHELIN MC265R25XADN1100004203063 TYRE DUN265-25L5 MC265R25XMD22 TYRE MICHELIN MC265R25XMD22100004203065 TYRE MC1800R25XKD S1800R25 TYRE 100004203067 TYRE GENERAL 265-25L5 40PLY S225R25 YO TY TYRE 100004203074 TYRE BS295R25VLTSZ S235X25 FS TYRE 100004203077 TYRE PRIMEX 235-25L5 SLICK S255R25 FS TYRE 103194203001 TYRE BF GOOD RICH 40070R20 S265R25 BS TYRE BRIDGESTONE 265R25 VLT801070704049 TYRE O-RING 325T S265R25 FS TYRE 801070704051 TYRE VALVE S265R25 GY TYRE 801070704052 TYRE VALVE CORE SRI0008 TYRE MICHELIN 295R25 XADN801070704053 TYRE HANLING FEE SERVICE FEE TYRE SERVICE FEE1200R24 XZY E2 TYRE MICHELIN 1200R24 XZY E2 SPUD TYRE SPUD

Current Issues with the hellip Master Multiple occurrences of the same

physical entity with different codes

Very different codes for broadly identical physical entities ndash tyres ndash locate in entirely different locations in the table

Precision ordered dataVersus hellip

73

Value versus precisionA critical consideration

Practical fundamental strategic taxonomy precision

Busi

ness

valu

e d

eliv

ere

d

100

100

The goal

Just about every implementation I have ever seen

Financial cubeEssence of integrationWell over 1000 hours RampD

Location

Fun

ctio

n

Accounts

Accounts -- fi

nancial

Assets

Prod

ucts

Peop

le

Pro

ject

s

etc

Cubic business modelA logical taxonomic construct

Every organization has a location logical dimension ndash where we do what we do

and a functional logical dimension ndash what we do

These can be plotted on a matrix of function versus location

This is fundamental to the design of a chart of accounts and all other logical components that define the business

There are multiple further dimensions including income expenditure personnel machines products etc

Each of these should be described by a fundamental precision strategic taxonomy

This model in the general ledger provides a critical elment of integration

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

1 Broad concept been known to me for over twenty years

2 I have done some elements semi-manually

3 For years I thought everyone could understand this and do it

4 Never seen anything like it

5 Extremely powerful tool

The true value

1 Exceptionally high quality financial data

2 Extremely easy to access and analyze

3 Facilitate greatly improved high value executive level strategic decision making ndash the decisions to thrive

4 Properly used WILL lead to greatly improved competitiveness and profitability

5 This will enhance profitable growth

6 Every organization needs this

7 The current ERP market is estimated at US$56 billion

8 We can easily capture at least 1 of this over the next ten years ndash this is THE way of the future

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

1 Taxonomy approach immediately engages with executives to specify high level configuration focused on the essence of the business ndash focus on better decision making NOT process ndash strategic executive level facilitation ndash excellent executive engagement and custody

2 Fundamental focus on better strategic (thrive) decisions at executive and operational level ndash put the essence (strategy) of the business in the face of staff at all levels constantly

3 Design geared to answering the questions you have not yet thought to ask ndash no need for lengthy business requirements workshops

4 Orders of magnitude improvement in system strategic support value delivery ndash basis for enabling executives and managers to make much better decisions IF they do the work to interpret and act on the information

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

5 Move away from expensive resources constantly maintaining simple reports to developing sophisticated models that support high value understanding analysis and decision making

6 Major improvements in quality of master data and ease of master data maintenance

7 Systems easier and more efficient to use at a transaction level frequently results in productivity gains and head count reductions reduction in audit fees etc

8 Do things the software vendor does not think are possible and that may create substantial strategic value opportunities

9 Establish a culture of data precision in fact a whole culture relating to the way you run your systems

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

1 Strategic (thrive) decision support ndash psychology of decision making ndash strategic elements at top of list comply with cognitive span equals seven plus or minus two items at any level of hierarchy

2 Every validation list custom validation lists fully describe entities the way the business and executives think about them

3 Fundamental first principles strategic design with finely granular highly structured hierarchically presented content

4 Ease of reading and navigation ndash trailing periods indents capitalization precision language ndash semantic structure ndash JARampA originated standards and conventions

5 Ease of reporting ndash range coding ndash ease of report maintenance ndash context for precision configuration ndash ease and quality of master data maintenance

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

6 Creative strategic use of unrelated modules to work together and limited scope creative strategic custom development ndash the impossible achieved affordably

7 Cubic business model ndash a powerful logical ldquoactivity basedrdquo management model in the General Ledger ndash powerful strategic decision support benefits with major positive governance impacts and reduced audit fees ndash JARampA have custom developed software to assist with this

8 Lower long term system operating costs coupled with ORDERS OF MAGNITUDE IMPROVEMENT in effectiveness efficiency and decision support ndash better thrive (profitable growth decisions) ndash where the REAL value lies ndash answer the questions we have not yet thought of

85

e

Summing up ndash the JARampA Approach to Creating Competitive Advantage

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Requires a significant investment

5 An ART and a science

6 Vital to unlocking the true value of any Business Information System Investment

7 An opportunity for dramatic gearing of any investment

Better DECISIONS

87

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

7 Ten things to enhance your current systems

88

What can be done

1 Buy a new ERP ndash expensive high risk

2 Re-implement your current ERP ndash not quite as expensive

3 Comprehensive Data Warehouse with Precision Taxonomies ndash not nearly as expensive or high risk but still costly

4 Anything else -- SMALL changes

What is an ERPREALLY

A huge precision data processing factory that SHOULD be fed precision data in order to produce precision

results (the factory CAN be OLD)

What is an ERPRefurbish

vs Deleting a building

>
>

1 Software settings

2 Cubic Business Modeltrade in the General Ledger

3 Asset classification

4 Product Material Item classification catalogue

5 Classification of Personnel

6 Other specific classifications

7 Unique attributes on Products and other classification master data

8 General record level attribute settings

9 Other configuration settings

Components of Precision Configuration

93

How is value created

Value is created by business actions that deliver on the essence of why the organization exists and how it thrives

Value manifests through increased profitability growth acquisitions job satisfaction fulfilment of the strategic vision

The consequence of intuitive intelligent informed leadership business decisions ndash thrive decisions

Such decisions are facilitated accelerated and enhanced through access to more intelligent meaningful and relevant information

Answers to the questions I have not yet thought to ask

Such ldquointelligent informationrdquo is assembled as a consequence of high level strategic and executive level input into the design of the data CONTENT ndash taxonomies designed to catalogue every conceivably relevant classification ahead of time

High value intelligent c

ontent desig

n

94

Some SMALL things YOU can doTo make your ERP work better for you TOMORROW

1 Repopulate key standard attribute tables

2 Create new custom attribute tables

95

Repopulate key standard attribute tables

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

Drastically im

prove the content o

f some

key tables s

uch as Credit N

ote Reasons

Product Ite

m Class etc

96

Develop lists

1 One to ten people in a room with a projector

2 Brainstorm all possible content for the list ndash capture on screen

3 Each summarize to between five and ten headings

4 Type all the lists in

5 Combine them into between five and ten groups

6 Give each group a heading

7 Lift out sub-categories

8 Code ndash remember indents trailing periods capitalization

9 Check impacts

10Implement

97

Develop lists 2

1 Quality of list is dependent on quality of input

2 Want lists to be complete comprehensive and well designed

3 Design compromises will be with you for ever

4 Document

5 Train

6 Utilize

98

Develop lists 3

1 Develop Hierarchy

a) Hierarchy of descriptions ndash indent each level by one character position

b) HEADINGS IN CAPITAL LETTERS

c) Posting level items in Proper Case

d) Abbreviate as necessary

2 Code

a) Mirror indents with trailing periods

b) Gap code

c) Mnemonic Alpha preferred else Alpha Numeric else Numeric

d) 1 to 4 character segments separated by ldquo-rdquo

99

Create new custom attribute tables

Add user defined attri

bute fields anywhere

where they m

ake sense ndash P

roducts

Debtors (Custo

mers) e

tc

100

Develop attributes

1 One to ten people in a room with a projector

2 Brainstorm all possible attributes for management information

3 If in doubt add

4 Structure and Code as before

5 Capture sheets

6 Train staff to classify and add

7 Reports

8 Identify clever functionality that can work with attributes add where cost effective

9 Harvest information

101

Unlocking the full potential

1 Progressively improve classifications and add attributes

2 Progressively develop reports analysis and custom functionality

3 Advance to more complex and inter-related lists

a) Product Item Material Class Group is the largest list that you might apply this approach to

b) Major Master Lists like Chart of Accounts and Product Catalogue Master might be done in increments ONCE you have experience with this approach

c) Other Master Lists like Debtors and Creditors Masters could be restructured in time

4 Eventually you might find you have effectively re-implemented

102

10 things to look out for

1 Ambiguous names incorrect postings ndash ANSWER ndash change the name so that it is unambiguous ndash eg Factory -- Operating Cost and Factory ndash Asset

2 Jumbled accounts and other lists ndash ANSWER ndashnew sub-structure

3 Large number of dissimilar transactions in one account having to unscramble in Excel ndash ANSWER ndash create a block of well thought out accounts to replace the single account

4 Overlapping or duplicate entries ndash eg same Tyres in different places ndash ANSWER ndash close duplicates only one set of entries ndash may close both and open a new set of well-structured entries

5 Answers to ldquocommon senserdquo questions take ages to obtain ndash lots of analysis in Excel or custom software that keeps changing ndash check if all the common sense attributes are on the master record and add as necessary ndash as many as possible ndash once you start adding do the lot

103

10 things to look out for

6 Evaluate all manual spreadsheet and custom applications and determine where these are a response to inexact or sloppy configuration and progressively adjust or eliminate

7 Develop a comprehensive awareness of the need for accurate data train personnel in terms of neatness accuracy spelling capitalization accuracy of allocation etc

8 Develop soft-issue metrics ndash customer satisfaction employee satisfaction etc

9 Harmonize critical elements of information classification ndash Accounts Assets People Products ndash across all modules and all systems ndash develop an integrated environment especially between the ERP and the Operational Systems

10Balance the decision support load between modules ndash move the detail out of the General Ledger ndash 5 to 10 Asset Categories People Categories Inventory Categories etc

104

Summing up

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Some items require a very small investment ndash an ART and a science

5 A significant opportunity to get more out of your current systems

Better DECISIONS

105

What is your single most important insight from this presentation

What is the single most practical action that you can take tomorrow to apply strategic (right thing essence thinking more effectively

JamesJamesARobertsoncom

Please write down

your thoughts

NOW

If you do not act within 48 hours you probably never will (Bill Gates)

Act TODAY

106

Assisting clients to thrive through the effective application of IT and ERP

QuestionsWe will email you my book and hand-outs of slides

Dr James Robertson PrEng ndash The ERP Doctor -- Mobile +44 (0) 77 6862 2875 +27 (0)83 251 6644wwwJames-A-Robertson-and-Associatescom

JamesJamesARobertsoncom

LinkedIn httpukLinkedIncominDrJamesARobertsonERPDoctor

JARampA are available to assist in applying these principles

  • Slide 1
  • Slide 2
  • Slide 3
  • A word of caution
  • Slide 5
  • This is NOT in a Text Book
  • Pulse measurement
  • Motivating quotes
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • The fundamental requirements for an ERP
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • A classic practical example NO Executive involvement
  • Top down (CEO led) versus bottom up design
  • Slide 25
  • Three alternative ERP value scenarios Unlocking the TRUE potent
  • Slide 27
  • What is strategy An executive responsibility
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
  • Slide 47
  • Slide 48
  • Slide 49
  • What is an ERP IBIS A filing cabinet
  • IBIS ndash what every company REALLY has
  • Slide 52
  • Case Study Strategic Engineered Precision Configuration WITH C
  • Slide 54
  • Slide 55
  • Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)
  • Define Strategic Engineered Precision Configuration
  • Slide 58
  • Slide 59
  • Slide 60
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Slide 66
  • Slide 67
  • Slide 68
  • Current Issues with the hellip Master
  • Current Issues with the hellip Master (2)
  • Current Issues with the hellip Master (3)
  • Slide 72
  • Slide 73
  • Slide 74
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Slide 83
  • Slide 84
  • Slide 85
  • Slide 86
  • Slide 87
  • Slide 88
  • Slide 89
  • Slide 90
  • Slide 91
  • Slide 92
  • Slide 93
  • Slide 94
  • Slide 95
  • Slide 96
  • Slide 97
  • Slide 98
  • Slide 99
  • Slide 100
  • Slide 101
  • Slide 102
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
Page 63: IBIS – The Strategic View of Business Information -- by Dr James A Robertson PrEng

63

Coding taxonomies

1 Computers only understand binary

2 The code is a unique binary pattern that corresponds to the structured language taxonomy

3 The only way the computer will appear to be intelligent

4 Results in ldquointelligent datardquo

5 Standard conventions1 Indents and trailing periods

2 Capitalization

3 Other standards and conventions

64

Taxonomy examples

1 Some practical examples of how code schemes should look

2 Various small validation lists ndash some custom some standard

3 Various custom product attributes

4 Product classification ndash custom field

5 Machine vehicle operating costs and spares

6 Consolidation Charts of Accounts medium and large organizations

65

Example of custom data entry screenWith custom taxonomies

Custom code maintenance development for client specific taxonomy

Matching codes in unrelated module provide logical integration

Getting the software to do what it supposedly cannot do

Example of exceptionally BAD practice

500528 Waste Material Consumed500530 Loss from valuation of external materials500540 Loss from valuation of own materials500550 Losses - inventory variance -consignment

sale500560 Safety Clothing500565 Safety Equipment500570 Sand amp Stone500575 Scraper Rope500580 Scrapers500585 Services500590 Signs500595 Skips amp Cages500600 Finished Goods Inventory Offset500605 Smelting amp Refining500610 Production Order Settlement - Variance500615 Steel Other500620 Steel Sections500625 Steel Sheets amp Plates

Huge impact on integration reporting etc

Current Issues with the hellip Master

bull Unstructured

bull Lack of robust disciplined code management

bull Different blocks of codes for different divisions

bull Same item in more than one place

bull Different categories should be in distinctly separate logical blocks

Current Issues with the hellip Master

bull Equivalent descriptions different codes

bull Warehouse codes embedded in item codes

bull As many as twenty occurrences of the same physical

bull Makes operation and reporting inaccurate and difficult

NQR500 TRUCKISUZUNQR500OR HHOSES EXT OUTSIDE REPAIRS HYD HOSES EXTOR HHOSES INT OUTSIDE REPAIRS HYD HOSES INTOR WINDOWS EXT OUTSIDE REPAIRS - WINDOWS EXTOR WINDOWS INT OUTSIDE REPAIRS - WINDOWS INTOREP HYD HOSES OUTSIDE REPAIRS - HYD HOSESOREP WINDOWS OUTSIDE REPAIRS - WINDOWSOIL MAROPA 320 MAROPA 320 OILOIL01 AUTO TRANS FLUID (ATF)DBOIL01-R0303 AUTO TRANS FLUID (ATF)DBOIL01-R0304 AUTO TRANS FLUID (ATF)DBOIL01-R0305 AUTO TRANS FLUID (ATF)DBOIL01-R0306 AUTO TRANS FLUID (ATF)DBOIL01-R0307 AUTO TRANS FLUID (ATF)DB

ITEM CODE DESCRIPTION ITEM CODE DESCRIPTION100004200002 TYRE LOCK RING SFETY 25 175R25 XGC E3 TYRE MICHELIN 175R25 XGC E3100004203007 TYRE MC1800R25XHAD 2 19575R16C TYRE MICHELIN 19575R16C100004203008 TYRE MC175R25XMD2 2 225R25 YO TYRE TYRE 100004203018 TYRE BS265R25VLTSE4 235X25 FS TYRE 100004203019 TYRE BS205R25VLTSE4 255R25 FS TYRE 100004203020 TYRE BS1200R24M840 265R25 FS TYRE 100004203026 TYRE FS195R14 CV2000 265R25 GY TYRE 100004203030 TYRE NOK205R25 L3 LODER GRIP BS265R25VLTSE4 TYRE BRIDGESTONE BS265R25VLTS100004203032 TYRE TOY265-25G25L520PR MC205R25XADN1 TYRE MICHELIN MC205R25XADN1100004203036 TYRE TOY205R25E3 MC235R25XADN1 TYRE MICHELIN MC235R25XADN1100004203055 TYRE MC1200R24XZY MC235R25XMD22 TYRE MICHELIN MC235R25XMD22100004203062 TYRE BS265-25L5 MC265R25XADN1 TYRE MICHELIN MC265R25XADN1100004203063 TYRE DUN265-25L5 MC265R25XMD22 TYRE MICHELIN MC265R25XMD22100004203065 TYRE MC1800R25XKD S1800R25 TYRE 100004203067 TYRE GENERAL 265-25L5 40PLY S225R25 YO TY TYRE 100004203074 TYRE BS295R25VLTSZ S235X25 FS TYRE 100004203077 TYRE PRIMEX 235-25L5 SLICK S255R25 FS TYRE 103194203001 TYRE BF GOOD RICH 40070R20 S265R25 BS TYRE BRIDGESTONE 265R25 VLT801070704049 TYRE O-RING 325T S265R25 FS TYRE 801070704051 TYRE VALVE S265R25 GY TYRE 801070704052 TYRE VALVE CORE SRI0008 TYRE MICHELIN 295R25 XADN801070704053 TYRE HANLING FEE SERVICE FEE TYRE SERVICE FEE1200R24 XZY E2 TYRE MICHELIN 1200R24 XZY E2 SPUD TYRE SPUD

Current Issues with the hellip Master Multiple occurrences of the same

physical entity with different codes

Very different codes for broadly identical physical entities ndash tyres ndash locate in entirely different locations in the table

Precision ordered dataVersus hellip

73

Value versus precisionA critical consideration

Practical fundamental strategic taxonomy precision

Busi

ness

valu

e d

eliv

ere

d

100

100

The goal

Just about every implementation I have ever seen

Financial cubeEssence of integrationWell over 1000 hours RampD

Location

Fun

ctio

n

Accounts

Accounts -- fi

nancial

Assets

Prod

ucts

Peop

le

Pro

ject

s

etc

Cubic business modelA logical taxonomic construct

Every organization has a location logical dimension ndash where we do what we do

and a functional logical dimension ndash what we do

These can be plotted on a matrix of function versus location

This is fundamental to the design of a chart of accounts and all other logical components that define the business

There are multiple further dimensions including income expenditure personnel machines products etc

Each of these should be described by a fundamental precision strategic taxonomy

This model in the general ledger provides a critical elment of integration

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

1 Broad concept been known to me for over twenty years

2 I have done some elements semi-manually

3 For years I thought everyone could understand this and do it

4 Never seen anything like it

5 Extremely powerful tool

The true value

1 Exceptionally high quality financial data

2 Extremely easy to access and analyze

3 Facilitate greatly improved high value executive level strategic decision making ndash the decisions to thrive

4 Properly used WILL lead to greatly improved competitiveness and profitability

5 This will enhance profitable growth

6 Every organization needs this

7 The current ERP market is estimated at US$56 billion

8 We can easily capture at least 1 of this over the next ten years ndash this is THE way of the future

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

1 Taxonomy approach immediately engages with executives to specify high level configuration focused on the essence of the business ndash focus on better decision making NOT process ndash strategic executive level facilitation ndash excellent executive engagement and custody

2 Fundamental focus on better strategic (thrive) decisions at executive and operational level ndash put the essence (strategy) of the business in the face of staff at all levels constantly

3 Design geared to answering the questions you have not yet thought to ask ndash no need for lengthy business requirements workshops

4 Orders of magnitude improvement in system strategic support value delivery ndash basis for enabling executives and managers to make much better decisions IF they do the work to interpret and act on the information

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

5 Move away from expensive resources constantly maintaining simple reports to developing sophisticated models that support high value understanding analysis and decision making

6 Major improvements in quality of master data and ease of master data maintenance

7 Systems easier and more efficient to use at a transaction level frequently results in productivity gains and head count reductions reduction in audit fees etc

8 Do things the software vendor does not think are possible and that may create substantial strategic value opportunities

9 Establish a culture of data precision in fact a whole culture relating to the way you run your systems

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

1 Strategic (thrive) decision support ndash psychology of decision making ndash strategic elements at top of list comply with cognitive span equals seven plus or minus two items at any level of hierarchy

2 Every validation list custom validation lists fully describe entities the way the business and executives think about them

3 Fundamental first principles strategic design with finely granular highly structured hierarchically presented content

4 Ease of reading and navigation ndash trailing periods indents capitalization precision language ndash semantic structure ndash JARampA originated standards and conventions

5 Ease of reporting ndash range coding ndash ease of report maintenance ndash context for precision configuration ndash ease and quality of master data maintenance

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

6 Creative strategic use of unrelated modules to work together and limited scope creative strategic custom development ndash the impossible achieved affordably

7 Cubic business model ndash a powerful logical ldquoactivity basedrdquo management model in the General Ledger ndash powerful strategic decision support benefits with major positive governance impacts and reduced audit fees ndash JARampA have custom developed software to assist with this

8 Lower long term system operating costs coupled with ORDERS OF MAGNITUDE IMPROVEMENT in effectiveness efficiency and decision support ndash better thrive (profitable growth decisions) ndash where the REAL value lies ndash answer the questions we have not yet thought of

85

e

Summing up ndash the JARampA Approach to Creating Competitive Advantage

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Requires a significant investment

5 An ART and a science

6 Vital to unlocking the true value of any Business Information System Investment

7 An opportunity for dramatic gearing of any investment

Better DECISIONS

87

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

7 Ten things to enhance your current systems

88

What can be done

1 Buy a new ERP ndash expensive high risk

2 Re-implement your current ERP ndash not quite as expensive

3 Comprehensive Data Warehouse with Precision Taxonomies ndash not nearly as expensive or high risk but still costly

4 Anything else -- SMALL changes

What is an ERPREALLY

A huge precision data processing factory that SHOULD be fed precision data in order to produce precision

results (the factory CAN be OLD)

What is an ERPRefurbish

vs Deleting a building

>
>

1 Software settings

2 Cubic Business Modeltrade in the General Ledger

3 Asset classification

4 Product Material Item classification catalogue

5 Classification of Personnel

6 Other specific classifications

7 Unique attributes on Products and other classification master data

8 General record level attribute settings

9 Other configuration settings

Components of Precision Configuration

93

How is value created

Value is created by business actions that deliver on the essence of why the organization exists and how it thrives

Value manifests through increased profitability growth acquisitions job satisfaction fulfilment of the strategic vision

The consequence of intuitive intelligent informed leadership business decisions ndash thrive decisions

Such decisions are facilitated accelerated and enhanced through access to more intelligent meaningful and relevant information

Answers to the questions I have not yet thought to ask

Such ldquointelligent informationrdquo is assembled as a consequence of high level strategic and executive level input into the design of the data CONTENT ndash taxonomies designed to catalogue every conceivably relevant classification ahead of time

High value intelligent c

ontent desig

n

94

Some SMALL things YOU can doTo make your ERP work better for you TOMORROW

1 Repopulate key standard attribute tables

2 Create new custom attribute tables

95

Repopulate key standard attribute tables

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

Drastically im

prove the content o

f some

key tables s

uch as Credit N

ote Reasons

Product Ite

m Class etc

96

Develop lists

1 One to ten people in a room with a projector

2 Brainstorm all possible content for the list ndash capture on screen

3 Each summarize to between five and ten headings

4 Type all the lists in

5 Combine them into between five and ten groups

6 Give each group a heading

7 Lift out sub-categories

8 Code ndash remember indents trailing periods capitalization

9 Check impacts

10Implement

97

Develop lists 2

1 Quality of list is dependent on quality of input

2 Want lists to be complete comprehensive and well designed

3 Design compromises will be with you for ever

4 Document

5 Train

6 Utilize

98

Develop lists 3

1 Develop Hierarchy

a) Hierarchy of descriptions ndash indent each level by one character position

b) HEADINGS IN CAPITAL LETTERS

c) Posting level items in Proper Case

d) Abbreviate as necessary

2 Code

a) Mirror indents with trailing periods

b) Gap code

c) Mnemonic Alpha preferred else Alpha Numeric else Numeric

d) 1 to 4 character segments separated by ldquo-rdquo

99

Create new custom attribute tables

Add user defined attri

bute fields anywhere

where they m

ake sense ndash P

roducts

Debtors (Custo

mers) e

tc

100

Develop attributes

1 One to ten people in a room with a projector

2 Brainstorm all possible attributes for management information

3 If in doubt add

4 Structure and Code as before

5 Capture sheets

6 Train staff to classify and add

7 Reports

8 Identify clever functionality that can work with attributes add where cost effective

9 Harvest information

101

Unlocking the full potential

1 Progressively improve classifications and add attributes

2 Progressively develop reports analysis and custom functionality

3 Advance to more complex and inter-related lists

a) Product Item Material Class Group is the largest list that you might apply this approach to

b) Major Master Lists like Chart of Accounts and Product Catalogue Master might be done in increments ONCE you have experience with this approach

c) Other Master Lists like Debtors and Creditors Masters could be restructured in time

4 Eventually you might find you have effectively re-implemented

102

10 things to look out for

1 Ambiguous names incorrect postings ndash ANSWER ndash change the name so that it is unambiguous ndash eg Factory -- Operating Cost and Factory ndash Asset

2 Jumbled accounts and other lists ndash ANSWER ndashnew sub-structure

3 Large number of dissimilar transactions in one account having to unscramble in Excel ndash ANSWER ndash create a block of well thought out accounts to replace the single account

4 Overlapping or duplicate entries ndash eg same Tyres in different places ndash ANSWER ndash close duplicates only one set of entries ndash may close both and open a new set of well-structured entries

5 Answers to ldquocommon senserdquo questions take ages to obtain ndash lots of analysis in Excel or custom software that keeps changing ndash check if all the common sense attributes are on the master record and add as necessary ndash as many as possible ndash once you start adding do the lot

103

10 things to look out for

6 Evaluate all manual spreadsheet and custom applications and determine where these are a response to inexact or sloppy configuration and progressively adjust or eliminate

7 Develop a comprehensive awareness of the need for accurate data train personnel in terms of neatness accuracy spelling capitalization accuracy of allocation etc

8 Develop soft-issue metrics ndash customer satisfaction employee satisfaction etc

9 Harmonize critical elements of information classification ndash Accounts Assets People Products ndash across all modules and all systems ndash develop an integrated environment especially between the ERP and the Operational Systems

10Balance the decision support load between modules ndash move the detail out of the General Ledger ndash 5 to 10 Asset Categories People Categories Inventory Categories etc

104

Summing up

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Some items require a very small investment ndash an ART and a science

5 A significant opportunity to get more out of your current systems

Better DECISIONS

105

What is your single most important insight from this presentation

What is the single most practical action that you can take tomorrow to apply strategic (right thing essence thinking more effectively

JamesJamesARobertsoncom

Please write down

your thoughts

NOW

If you do not act within 48 hours you probably never will (Bill Gates)

Act TODAY

106

Assisting clients to thrive through the effective application of IT and ERP

QuestionsWe will email you my book and hand-outs of slides

Dr James Robertson PrEng ndash The ERP Doctor -- Mobile +44 (0) 77 6862 2875 +27 (0)83 251 6644wwwJames-A-Robertson-and-Associatescom

JamesJamesARobertsoncom

LinkedIn httpukLinkedIncominDrJamesARobertsonERPDoctor

JARampA are available to assist in applying these principles

  • Slide 1
  • Slide 2
  • Slide 3
  • A word of caution
  • Slide 5
  • This is NOT in a Text Book
  • Pulse measurement
  • Motivating quotes
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • The fundamental requirements for an ERP
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • A classic practical example NO Executive involvement
  • Top down (CEO led) versus bottom up design
  • Slide 25
  • Three alternative ERP value scenarios Unlocking the TRUE potent
  • Slide 27
  • What is strategy An executive responsibility
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
  • Slide 47
  • Slide 48
  • Slide 49
  • What is an ERP IBIS A filing cabinet
  • IBIS ndash what every company REALLY has
  • Slide 52
  • Case Study Strategic Engineered Precision Configuration WITH C
  • Slide 54
  • Slide 55
  • Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)
  • Define Strategic Engineered Precision Configuration
  • Slide 58
  • Slide 59
  • Slide 60
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Slide 66
  • Slide 67
  • Slide 68
  • Current Issues with the hellip Master
  • Current Issues with the hellip Master (2)
  • Current Issues with the hellip Master (3)
  • Slide 72
  • Slide 73
  • Slide 74
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Slide 83
  • Slide 84
  • Slide 85
  • Slide 86
  • Slide 87
  • Slide 88
  • Slide 89
  • Slide 90
  • Slide 91
  • Slide 92
  • Slide 93
  • Slide 94
  • Slide 95
  • Slide 96
  • Slide 97
  • Slide 98
  • Slide 99
  • Slide 100
  • Slide 101
  • Slide 102
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
Page 64: IBIS – The Strategic View of Business Information -- by Dr James A Robertson PrEng

64

Taxonomy examples

1 Some practical examples of how code schemes should look

2 Various small validation lists ndash some custom some standard

3 Various custom product attributes

4 Product classification ndash custom field

5 Machine vehicle operating costs and spares

6 Consolidation Charts of Accounts medium and large organizations

65

Example of custom data entry screenWith custom taxonomies

Custom code maintenance development for client specific taxonomy

Matching codes in unrelated module provide logical integration

Getting the software to do what it supposedly cannot do

Example of exceptionally BAD practice

500528 Waste Material Consumed500530 Loss from valuation of external materials500540 Loss from valuation of own materials500550 Losses - inventory variance -consignment

sale500560 Safety Clothing500565 Safety Equipment500570 Sand amp Stone500575 Scraper Rope500580 Scrapers500585 Services500590 Signs500595 Skips amp Cages500600 Finished Goods Inventory Offset500605 Smelting amp Refining500610 Production Order Settlement - Variance500615 Steel Other500620 Steel Sections500625 Steel Sheets amp Plates

Huge impact on integration reporting etc

Current Issues with the hellip Master

bull Unstructured

bull Lack of robust disciplined code management

bull Different blocks of codes for different divisions

bull Same item in more than one place

bull Different categories should be in distinctly separate logical blocks

Current Issues with the hellip Master

bull Equivalent descriptions different codes

bull Warehouse codes embedded in item codes

bull As many as twenty occurrences of the same physical

bull Makes operation and reporting inaccurate and difficult

NQR500 TRUCKISUZUNQR500OR HHOSES EXT OUTSIDE REPAIRS HYD HOSES EXTOR HHOSES INT OUTSIDE REPAIRS HYD HOSES INTOR WINDOWS EXT OUTSIDE REPAIRS - WINDOWS EXTOR WINDOWS INT OUTSIDE REPAIRS - WINDOWS INTOREP HYD HOSES OUTSIDE REPAIRS - HYD HOSESOREP WINDOWS OUTSIDE REPAIRS - WINDOWSOIL MAROPA 320 MAROPA 320 OILOIL01 AUTO TRANS FLUID (ATF)DBOIL01-R0303 AUTO TRANS FLUID (ATF)DBOIL01-R0304 AUTO TRANS FLUID (ATF)DBOIL01-R0305 AUTO TRANS FLUID (ATF)DBOIL01-R0306 AUTO TRANS FLUID (ATF)DBOIL01-R0307 AUTO TRANS FLUID (ATF)DB

ITEM CODE DESCRIPTION ITEM CODE DESCRIPTION100004200002 TYRE LOCK RING SFETY 25 175R25 XGC E3 TYRE MICHELIN 175R25 XGC E3100004203007 TYRE MC1800R25XHAD 2 19575R16C TYRE MICHELIN 19575R16C100004203008 TYRE MC175R25XMD2 2 225R25 YO TYRE TYRE 100004203018 TYRE BS265R25VLTSE4 235X25 FS TYRE 100004203019 TYRE BS205R25VLTSE4 255R25 FS TYRE 100004203020 TYRE BS1200R24M840 265R25 FS TYRE 100004203026 TYRE FS195R14 CV2000 265R25 GY TYRE 100004203030 TYRE NOK205R25 L3 LODER GRIP BS265R25VLTSE4 TYRE BRIDGESTONE BS265R25VLTS100004203032 TYRE TOY265-25G25L520PR MC205R25XADN1 TYRE MICHELIN MC205R25XADN1100004203036 TYRE TOY205R25E3 MC235R25XADN1 TYRE MICHELIN MC235R25XADN1100004203055 TYRE MC1200R24XZY MC235R25XMD22 TYRE MICHELIN MC235R25XMD22100004203062 TYRE BS265-25L5 MC265R25XADN1 TYRE MICHELIN MC265R25XADN1100004203063 TYRE DUN265-25L5 MC265R25XMD22 TYRE MICHELIN MC265R25XMD22100004203065 TYRE MC1800R25XKD S1800R25 TYRE 100004203067 TYRE GENERAL 265-25L5 40PLY S225R25 YO TY TYRE 100004203074 TYRE BS295R25VLTSZ S235X25 FS TYRE 100004203077 TYRE PRIMEX 235-25L5 SLICK S255R25 FS TYRE 103194203001 TYRE BF GOOD RICH 40070R20 S265R25 BS TYRE BRIDGESTONE 265R25 VLT801070704049 TYRE O-RING 325T S265R25 FS TYRE 801070704051 TYRE VALVE S265R25 GY TYRE 801070704052 TYRE VALVE CORE SRI0008 TYRE MICHELIN 295R25 XADN801070704053 TYRE HANLING FEE SERVICE FEE TYRE SERVICE FEE1200R24 XZY E2 TYRE MICHELIN 1200R24 XZY E2 SPUD TYRE SPUD

Current Issues with the hellip Master Multiple occurrences of the same

physical entity with different codes

Very different codes for broadly identical physical entities ndash tyres ndash locate in entirely different locations in the table

Precision ordered dataVersus hellip

73

Value versus precisionA critical consideration

Practical fundamental strategic taxonomy precision

Busi

ness

valu

e d

eliv

ere

d

100

100

The goal

Just about every implementation I have ever seen

Financial cubeEssence of integrationWell over 1000 hours RampD

Location

Fun

ctio

n

Accounts

Accounts -- fi

nancial

Assets

Prod

ucts

Peop

le

Pro

ject

s

etc

Cubic business modelA logical taxonomic construct

Every organization has a location logical dimension ndash where we do what we do

and a functional logical dimension ndash what we do

These can be plotted on a matrix of function versus location

This is fundamental to the design of a chart of accounts and all other logical components that define the business

There are multiple further dimensions including income expenditure personnel machines products etc

Each of these should be described by a fundamental precision strategic taxonomy

This model in the general ledger provides a critical elment of integration

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

1 Broad concept been known to me for over twenty years

2 I have done some elements semi-manually

3 For years I thought everyone could understand this and do it

4 Never seen anything like it

5 Extremely powerful tool

The true value

1 Exceptionally high quality financial data

2 Extremely easy to access and analyze

3 Facilitate greatly improved high value executive level strategic decision making ndash the decisions to thrive

4 Properly used WILL lead to greatly improved competitiveness and profitability

5 This will enhance profitable growth

6 Every organization needs this

7 The current ERP market is estimated at US$56 billion

8 We can easily capture at least 1 of this over the next ten years ndash this is THE way of the future

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

1 Taxonomy approach immediately engages with executives to specify high level configuration focused on the essence of the business ndash focus on better decision making NOT process ndash strategic executive level facilitation ndash excellent executive engagement and custody

2 Fundamental focus on better strategic (thrive) decisions at executive and operational level ndash put the essence (strategy) of the business in the face of staff at all levels constantly

3 Design geared to answering the questions you have not yet thought to ask ndash no need for lengthy business requirements workshops

4 Orders of magnitude improvement in system strategic support value delivery ndash basis for enabling executives and managers to make much better decisions IF they do the work to interpret and act on the information

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

5 Move away from expensive resources constantly maintaining simple reports to developing sophisticated models that support high value understanding analysis and decision making

6 Major improvements in quality of master data and ease of master data maintenance

7 Systems easier and more efficient to use at a transaction level frequently results in productivity gains and head count reductions reduction in audit fees etc

8 Do things the software vendor does not think are possible and that may create substantial strategic value opportunities

9 Establish a culture of data precision in fact a whole culture relating to the way you run your systems

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

1 Strategic (thrive) decision support ndash psychology of decision making ndash strategic elements at top of list comply with cognitive span equals seven plus or minus two items at any level of hierarchy

2 Every validation list custom validation lists fully describe entities the way the business and executives think about them

3 Fundamental first principles strategic design with finely granular highly structured hierarchically presented content

4 Ease of reading and navigation ndash trailing periods indents capitalization precision language ndash semantic structure ndash JARampA originated standards and conventions

5 Ease of reporting ndash range coding ndash ease of report maintenance ndash context for precision configuration ndash ease and quality of master data maintenance

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

6 Creative strategic use of unrelated modules to work together and limited scope creative strategic custom development ndash the impossible achieved affordably

7 Cubic business model ndash a powerful logical ldquoactivity basedrdquo management model in the General Ledger ndash powerful strategic decision support benefits with major positive governance impacts and reduced audit fees ndash JARampA have custom developed software to assist with this

8 Lower long term system operating costs coupled with ORDERS OF MAGNITUDE IMPROVEMENT in effectiveness efficiency and decision support ndash better thrive (profitable growth decisions) ndash where the REAL value lies ndash answer the questions we have not yet thought of

85

e

Summing up ndash the JARampA Approach to Creating Competitive Advantage

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Requires a significant investment

5 An ART and a science

6 Vital to unlocking the true value of any Business Information System Investment

7 An opportunity for dramatic gearing of any investment

Better DECISIONS

87

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

7 Ten things to enhance your current systems

88

What can be done

1 Buy a new ERP ndash expensive high risk

2 Re-implement your current ERP ndash not quite as expensive

3 Comprehensive Data Warehouse with Precision Taxonomies ndash not nearly as expensive or high risk but still costly

4 Anything else -- SMALL changes

What is an ERPREALLY

A huge precision data processing factory that SHOULD be fed precision data in order to produce precision

results (the factory CAN be OLD)

What is an ERPRefurbish

vs Deleting a building

>
>

1 Software settings

2 Cubic Business Modeltrade in the General Ledger

3 Asset classification

4 Product Material Item classification catalogue

5 Classification of Personnel

6 Other specific classifications

7 Unique attributes on Products and other classification master data

8 General record level attribute settings

9 Other configuration settings

Components of Precision Configuration

93

How is value created

Value is created by business actions that deliver on the essence of why the organization exists and how it thrives

Value manifests through increased profitability growth acquisitions job satisfaction fulfilment of the strategic vision

The consequence of intuitive intelligent informed leadership business decisions ndash thrive decisions

Such decisions are facilitated accelerated and enhanced through access to more intelligent meaningful and relevant information

Answers to the questions I have not yet thought to ask

Such ldquointelligent informationrdquo is assembled as a consequence of high level strategic and executive level input into the design of the data CONTENT ndash taxonomies designed to catalogue every conceivably relevant classification ahead of time

High value intelligent c

ontent desig

n

94

Some SMALL things YOU can doTo make your ERP work better for you TOMORROW

1 Repopulate key standard attribute tables

2 Create new custom attribute tables

95

Repopulate key standard attribute tables

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

Drastically im

prove the content o

f some

key tables s

uch as Credit N

ote Reasons

Product Ite

m Class etc

96

Develop lists

1 One to ten people in a room with a projector

2 Brainstorm all possible content for the list ndash capture on screen

3 Each summarize to between five and ten headings

4 Type all the lists in

5 Combine them into between five and ten groups

6 Give each group a heading

7 Lift out sub-categories

8 Code ndash remember indents trailing periods capitalization

9 Check impacts

10Implement

97

Develop lists 2

1 Quality of list is dependent on quality of input

2 Want lists to be complete comprehensive and well designed

3 Design compromises will be with you for ever

4 Document

5 Train

6 Utilize

98

Develop lists 3

1 Develop Hierarchy

a) Hierarchy of descriptions ndash indent each level by one character position

b) HEADINGS IN CAPITAL LETTERS

c) Posting level items in Proper Case

d) Abbreviate as necessary

2 Code

a) Mirror indents with trailing periods

b) Gap code

c) Mnemonic Alpha preferred else Alpha Numeric else Numeric

d) 1 to 4 character segments separated by ldquo-rdquo

99

Create new custom attribute tables

Add user defined attri

bute fields anywhere

where they m

ake sense ndash P

roducts

Debtors (Custo

mers) e

tc

100

Develop attributes

1 One to ten people in a room with a projector

2 Brainstorm all possible attributes for management information

3 If in doubt add

4 Structure and Code as before

5 Capture sheets

6 Train staff to classify and add

7 Reports

8 Identify clever functionality that can work with attributes add where cost effective

9 Harvest information

101

Unlocking the full potential

1 Progressively improve classifications and add attributes

2 Progressively develop reports analysis and custom functionality

3 Advance to more complex and inter-related lists

a) Product Item Material Class Group is the largest list that you might apply this approach to

b) Major Master Lists like Chart of Accounts and Product Catalogue Master might be done in increments ONCE you have experience with this approach

c) Other Master Lists like Debtors and Creditors Masters could be restructured in time

4 Eventually you might find you have effectively re-implemented

102

10 things to look out for

1 Ambiguous names incorrect postings ndash ANSWER ndash change the name so that it is unambiguous ndash eg Factory -- Operating Cost and Factory ndash Asset

2 Jumbled accounts and other lists ndash ANSWER ndashnew sub-structure

3 Large number of dissimilar transactions in one account having to unscramble in Excel ndash ANSWER ndash create a block of well thought out accounts to replace the single account

4 Overlapping or duplicate entries ndash eg same Tyres in different places ndash ANSWER ndash close duplicates only one set of entries ndash may close both and open a new set of well-structured entries

5 Answers to ldquocommon senserdquo questions take ages to obtain ndash lots of analysis in Excel or custom software that keeps changing ndash check if all the common sense attributes are on the master record and add as necessary ndash as many as possible ndash once you start adding do the lot

103

10 things to look out for

6 Evaluate all manual spreadsheet and custom applications and determine where these are a response to inexact or sloppy configuration and progressively adjust or eliminate

7 Develop a comprehensive awareness of the need for accurate data train personnel in terms of neatness accuracy spelling capitalization accuracy of allocation etc

8 Develop soft-issue metrics ndash customer satisfaction employee satisfaction etc

9 Harmonize critical elements of information classification ndash Accounts Assets People Products ndash across all modules and all systems ndash develop an integrated environment especially between the ERP and the Operational Systems

10Balance the decision support load between modules ndash move the detail out of the General Ledger ndash 5 to 10 Asset Categories People Categories Inventory Categories etc

104

Summing up

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Some items require a very small investment ndash an ART and a science

5 A significant opportunity to get more out of your current systems

Better DECISIONS

105

What is your single most important insight from this presentation

What is the single most practical action that you can take tomorrow to apply strategic (right thing essence thinking more effectively

JamesJamesARobertsoncom

Please write down

your thoughts

NOW

If you do not act within 48 hours you probably never will (Bill Gates)

Act TODAY

106

Assisting clients to thrive through the effective application of IT and ERP

QuestionsWe will email you my book and hand-outs of slides

Dr James Robertson PrEng ndash The ERP Doctor -- Mobile +44 (0) 77 6862 2875 +27 (0)83 251 6644wwwJames-A-Robertson-and-Associatescom

JamesJamesARobertsoncom

LinkedIn httpukLinkedIncominDrJamesARobertsonERPDoctor

JARampA are available to assist in applying these principles

  • Slide 1
  • Slide 2
  • Slide 3
  • A word of caution
  • Slide 5
  • This is NOT in a Text Book
  • Pulse measurement
  • Motivating quotes
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • The fundamental requirements for an ERP
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • A classic practical example NO Executive involvement
  • Top down (CEO led) versus bottom up design
  • Slide 25
  • Three alternative ERP value scenarios Unlocking the TRUE potent
  • Slide 27
  • What is strategy An executive responsibility
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
  • Slide 47
  • Slide 48
  • Slide 49
  • What is an ERP IBIS A filing cabinet
  • IBIS ndash what every company REALLY has
  • Slide 52
  • Case Study Strategic Engineered Precision Configuration WITH C
  • Slide 54
  • Slide 55
  • Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)
  • Define Strategic Engineered Precision Configuration
  • Slide 58
  • Slide 59
  • Slide 60
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Slide 66
  • Slide 67
  • Slide 68
  • Current Issues with the hellip Master
  • Current Issues with the hellip Master (2)
  • Current Issues with the hellip Master (3)
  • Slide 72
  • Slide 73
  • Slide 74
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Slide 83
  • Slide 84
  • Slide 85
  • Slide 86
  • Slide 87
  • Slide 88
  • Slide 89
  • Slide 90
  • Slide 91
  • Slide 92
  • Slide 93
  • Slide 94
  • Slide 95
  • Slide 96
  • Slide 97
  • Slide 98
  • Slide 99
  • Slide 100
  • Slide 101
  • Slide 102
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
Page 65: IBIS – The Strategic View of Business Information -- by Dr James A Robertson PrEng

65

Example of custom data entry screenWith custom taxonomies

Custom code maintenance development for client specific taxonomy

Matching codes in unrelated module provide logical integration

Getting the software to do what it supposedly cannot do

Example of exceptionally BAD practice

500528 Waste Material Consumed500530 Loss from valuation of external materials500540 Loss from valuation of own materials500550 Losses - inventory variance -consignment

sale500560 Safety Clothing500565 Safety Equipment500570 Sand amp Stone500575 Scraper Rope500580 Scrapers500585 Services500590 Signs500595 Skips amp Cages500600 Finished Goods Inventory Offset500605 Smelting amp Refining500610 Production Order Settlement - Variance500615 Steel Other500620 Steel Sections500625 Steel Sheets amp Plates

Huge impact on integration reporting etc

Current Issues with the hellip Master

bull Unstructured

bull Lack of robust disciplined code management

bull Different blocks of codes for different divisions

bull Same item in more than one place

bull Different categories should be in distinctly separate logical blocks

Current Issues with the hellip Master

bull Equivalent descriptions different codes

bull Warehouse codes embedded in item codes

bull As many as twenty occurrences of the same physical

bull Makes operation and reporting inaccurate and difficult

NQR500 TRUCKISUZUNQR500OR HHOSES EXT OUTSIDE REPAIRS HYD HOSES EXTOR HHOSES INT OUTSIDE REPAIRS HYD HOSES INTOR WINDOWS EXT OUTSIDE REPAIRS - WINDOWS EXTOR WINDOWS INT OUTSIDE REPAIRS - WINDOWS INTOREP HYD HOSES OUTSIDE REPAIRS - HYD HOSESOREP WINDOWS OUTSIDE REPAIRS - WINDOWSOIL MAROPA 320 MAROPA 320 OILOIL01 AUTO TRANS FLUID (ATF)DBOIL01-R0303 AUTO TRANS FLUID (ATF)DBOIL01-R0304 AUTO TRANS FLUID (ATF)DBOIL01-R0305 AUTO TRANS FLUID (ATF)DBOIL01-R0306 AUTO TRANS FLUID (ATF)DBOIL01-R0307 AUTO TRANS FLUID (ATF)DB

ITEM CODE DESCRIPTION ITEM CODE DESCRIPTION100004200002 TYRE LOCK RING SFETY 25 175R25 XGC E3 TYRE MICHELIN 175R25 XGC E3100004203007 TYRE MC1800R25XHAD 2 19575R16C TYRE MICHELIN 19575R16C100004203008 TYRE MC175R25XMD2 2 225R25 YO TYRE TYRE 100004203018 TYRE BS265R25VLTSE4 235X25 FS TYRE 100004203019 TYRE BS205R25VLTSE4 255R25 FS TYRE 100004203020 TYRE BS1200R24M840 265R25 FS TYRE 100004203026 TYRE FS195R14 CV2000 265R25 GY TYRE 100004203030 TYRE NOK205R25 L3 LODER GRIP BS265R25VLTSE4 TYRE BRIDGESTONE BS265R25VLTS100004203032 TYRE TOY265-25G25L520PR MC205R25XADN1 TYRE MICHELIN MC205R25XADN1100004203036 TYRE TOY205R25E3 MC235R25XADN1 TYRE MICHELIN MC235R25XADN1100004203055 TYRE MC1200R24XZY MC235R25XMD22 TYRE MICHELIN MC235R25XMD22100004203062 TYRE BS265-25L5 MC265R25XADN1 TYRE MICHELIN MC265R25XADN1100004203063 TYRE DUN265-25L5 MC265R25XMD22 TYRE MICHELIN MC265R25XMD22100004203065 TYRE MC1800R25XKD S1800R25 TYRE 100004203067 TYRE GENERAL 265-25L5 40PLY S225R25 YO TY TYRE 100004203074 TYRE BS295R25VLTSZ S235X25 FS TYRE 100004203077 TYRE PRIMEX 235-25L5 SLICK S255R25 FS TYRE 103194203001 TYRE BF GOOD RICH 40070R20 S265R25 BS TYRE BRIDGESTONE 265R25 VLT801070704049 TYRE O-RING 325T S265R25 FS TYRE 801070704051 TYRE VALVE S265R25 GY TYRE 801070704052 TYRE VALVE CORE SRI0008 TYRE MICHELIN 295R25 XADN801070704053 TYRE HANLING FEE SERVICE FEE TYRE SERVICE FEE1200R24 XZY E2 TYRE MICHELIN 1200R24 XZY E2 SPUD TYRE SPUD

Current Issues with the hellip Master Multiple occurrences of the same

physical entity with different codes

Very different codes for broadly identical physical entities ndash tyres ndash locate in entirely different locations in the table

Precision ordered dataVersus hellip

73

Value versus precisionA critical consideration

Practical fundamental strategic taxonomy precision

Busi

ness

valu

e d

eliv

ere

d

100

100

The goal

Just about every implementation I have ever seen

Financial cubeEssence of integrationWell over 1000 hours RampD

Location

Fun

ctio

n

Accounts

Accounts -- fi

nancial

Assets

Prod

ucts

Peop

le

Pro

ject

s

etc

Cubic business modelA logical taxonomic construct

Every organization has a location logical dimension ndash where we do what we do

and a functional logical dimension ndash what we do

These can be plotted on a matrix of function versus location

This is fundamental to the design of a chart of accounts and all other logical components that define the business

There are multiple further dimensions including income expenditure personnel machines products etc

Each of these should be described by a fundamental precision strategic taxonomy

This model in the general ledger provides a critical elment of integration

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

1 Broad concept been known to me for over twenty years

2 I have done some elements semi-manually

3 For years I thought everyone could understand this and do it

4 Never seen anything like it

5 Extremely powerful tool

The true value

1 Exceptionally high quality financial data

2 Extremely easy to access and analyze

3 Facilitate greatly improved high value executive level strategic decision making ndash the decisions to thrive

4 Properly used WILL lead to greatly improved competitiveness and profitability

5 This will enhance profitable growth

6 Every organization needs this

7 The current ERP market is estimated at US$56 billion

8 We can easily capture at least 1 of this over the next ten years ndash this is THE way of the future

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

1 Taxonomy approach immediately engages with executives to specify high level configuration focused on the essence of the business ndash focus on better decision making NOT process ndash strategic executive level facilitation ndash excellent executive engagement and custody

2 Fundamental focus on better strategic (thrive) decisions at executive and operational level ndash put the essence (strategy) of the business in the face of staff at all levels constantly

3 Design geared to answering the questions you have not yet thought to ask ndash no need for lengthy business requirements workshops

4 Orders of magnitude improvement in system strategic support value delivery ndash basis for enabling executives and managers to make much better decisions IF they do the work to interpret and act on the information

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

5 Move away from expensive resources constantly maintaining simple reports to developing sophisticated models that support high value understanding analysis and decision making

6 Major improvements in quality of master data and ease of master data maintenance

7 Systems easier and more efficient to use at a transaction level frequently results in productivity gains and head count reductions reduction in audit fees etc

8 Do things the software vendor does not think are possible and that may create substantial strategic value opportunities

9 Establish a culture of data precision in fact a whole culture relating to the way you run your systems

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

1 Strategic (thrive) decision support ndash psychology of decision making ndash strategic elements at top of list comply with cognitive span equals seven plus or minus two items at any level of hierarchy

2 Every validation list custom validation lists fully describe entities the way the business and executives think about them

3 Fundamental first principles strategic design with finely granular highly structured hierarchically presented content

4 Ease of reading and navigation ndash trailing periods indents capitalization precision language ndash semantic structure ndash JARampA originated standards and conventions

5 Ease of reporting ndash range coding ndash ease of report maintenance ndash context for precision configuration ndash ease and quality of master data maintenance

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

6 Creative strategic use of unrelated modules to work together and limited scope creative strategic custom development ndash the impossible achieved affordably

7 Cubic business model ndash a powerful logical ldquoactivity basedrdquo management model in the General Ledger ndash powerful strategic decision support benefits with major positive governance impacts and reduced audit fees ndash JARampA have custom developed software to assist with this

8 Lower long term system operating costs coupled with ORDERS OF MAGNITUDE IMPROVEMENT in effectiveness efficiency and decision support ndash better thrive (profitable growth decisions) ndash where the REAL value lies ndash answer the questions we have not yet thought of

85

e

Summing up ndash the JARampA Approach to Creating Competitive Advantage

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Requires a significant investment

5 An ART and a science

6 Vital to unlocking the true value of any Business Information System Investment

7 An opportunity for dramatic gearing of any investment

Better DECISIONS

87

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

7 Ten things to enhance your current systems

88

What can be done

1 Buy a new ERP ndash expensive high risk

2 Re-implement your current ERP ndash not quite as expensive

3 Comprehensive Data Warehouse with Precision Taxonomies ndash not nearly as expensive or high risk but still costly

4 Anything else -- SMALL changes

What is an ERPREALLY

A huge precision data processing factory that SHOULD be fed precision data in order to produce precision

results (the factory CAN be OLD)

What is an ERPRefurbish

vs Deleting a building

>
>

1 Software settings

2 Cubic Business Modeltrade in the General Ledger

3 Asset classification

4 Product Material Item classification catalogue

5 Classification of Personnel

6 Other specific classifications

7 Unique attributes on Products and other classification master data

8 General record level attribute settings

9 Other configuration settings

Components of Precision Configuration

93

How is value created

Value is created by business actions that deliver on the essence of why the organization exists and how it thrives

Value manifests through increased profitability growth acquisitions job satisfaction fulfilment of the strategic vision

The consequence of intuitive intelligent informed leadership business decisions ndash thrive decisions

Such decisions are facilitated accelerated and enhanced through access to more intelligent meaningful and relevant information

Answers to the questions I have not yet thought to ask

Such ldquointelligent informationrdquo is assembled as a consequence of high level strategic and executive level input into the design of the data CONTENT ndash taxonomies designed to catalogue every conceivably relevant classification ahead of time

High value intelligent c

ontent desig

n

94

Some SMALL things YOU can doTo make your ERP work better for you TOMORROW

1 Repopulate key standard attribute tables

2 Create new custom attribute tables

95

Repopulate key standard attribute tables

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

Drastically im

prove the content o

f some

key tables s

uch as Credit N

ote Reasons

Product Ite

m Class etc

96

Develop lists

1 One to ten people in a room with a projector

2 Brainstorm all possible content for the list ndash capture on screen

3 Each summarize to between five and ten headings

4 Type all the lists in

5 Combine them into between five and ten groups

6 Give each group a heading

7 Lift out sub-categories

8 Code ndash remember indents trailing periods capitalization

9 Check impacts

10Implement

97

Develop lists 2

1 Quality of list is dependent on quality of input

2 Want lists to be complete comprehensive and well designed

3 Design compromises will be with you for ever

4 Document

5 Train

6 Utilize

98

Develop lists 3

1 Develop Hierarchy

a) Hierarchy of descriptions ndash indent each level by one character position

b) HEADINGS IN CAPITAL LETTERS

c) Posting level items in Proper Case

d) Abbreviate as necessary

2 Code

a) Mirror indents with trailing periods

b) Gap code

c) Mnemonic Alpha preferred else Alpha Numeric else Numeric

d) 1 to 4 character segments separated by ldquo-rdquo

99

Create new custom attribute tables

Add user defined attri

bute fields anywhere

where they m

ake sense ndash P

roducts

Debtors (Custo

mers) e

tc

100

Develop attributes

1 One to ten people in a room with a projector

2 Brainstorm all possible attributes for management information

3 If in doubt add

4 Structure and Code as before

5 Capture sheets

6 Train staff to classify and add

7 Reports

8 Identify clever functionality that can work with attributes add where cost effective

9 Harvest information

101

Unlocking the full potential

1 Progressively improve classifications and add attributes

2 Progressively develop reports analysis and custom functionality

3 Advance to more complex and inter-related lists

a) Product Item Material Class Group is the largest list that you might apply this approach to

b) Major Master Lists like Chart of Accounts and Product Catalogue Master might be done in increments ONCE you have experience with this approach

c) Other Master Lists like Debtors and Creditors Masters could be restructured in time

4 Eventually you might find you have effectively re-implemented

102

10 things to look out for

1 Ambiguous names incorrect postings ndash ANSWER ndash change the name so that it is unambiguous ndash eg Factory -- Operating Cost and Factory ndash Asset

2 Jumbled accounts and other lists ndash ANSWER ndashnew sub-structure

3 Large number of dissimilar transactions in one account having to unscramble in Excel ndash ANSWER ndash create a block of well thought out accounts to replace the single account

4 Overlapping or duplicate entries ndash eg same Tyres in different places ndash ANSWER ndash close duplicates only one set of entries ndash may close both and open a new set of well-structured entries

5 Answers to ldquocommon senserdquo questions take ages to obtain ndash lots of analysis in Excel or custom software that keeps changing ndash check if all the common sense attributes are on the master record and add as necessary ndash as many as possible ndash once you start adding do the lot

103

10 things to look out for

6 Evaluate all manual spreadsheet and custom applications and determine where these are a response to inexact or sloppy configuration and progressively adjust or eliminate

7 Develop a comprehensive awareness of the need for accurate data train personnel in terms of neatness accuracy spelling capitalization accuracy of allocation etc

8 Develop soft-issue metrics ndash customer satisfaction employee satisfaction etc

9 Harmonize critical elements of information classification ndash Accounts Assets People Products ndash across all modules and all systems ndash develop an integrated environment especially between the ERP and the Operational Systems

10Balance the decision support load between modules ndash move the detail out of the General Ledger ndash 5 to 10 Asset Categories People Categories Inventory Categories etc

104

Summing up

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Some items require a very small investment ndash an ART and a science

5 A significant opportunity to get more out of your current systems

Better DECISIONS

105

What is your single most important insight from this presentation

What is the single most practical action that you can take tomorrow to apply strategic (right thing essence thinking more effectively

JamesJamesARobertsoncom

Please write down

your thoughts

NOW

If you do not act within 48 hours you probably never will (Bill Gates)

Act TODAY

106

Assisting clients to thrive through the effective application of IT and ERP

QuestionsWe will email you my book and hand-outs of slides

Dr James Robertson PrEng ndash The ERP Doctor -- Mobile +44 (0) 77 6862 2875 +27 (0)83 251 6644wwwJames-A-Robertson-and-Associatescom

JamesJamesARobertsoncom

LinkedIn httpukLinkedIncominDrJamesARobertsonERPDoctor

JARampA are available to assist in applying these principles

  • Slide 1
  • Slide 2
  • Slide 3
  • A word of caution
  • Slide 5
  • This is NOT in a Text Book
  • Pulse measurement
  • Motivating quotes
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • The fundamental requirements for an ERP
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • A classic practical example NO Executive involvement
  • Top down (CEO led) versus bottom up design
  • Slide 25
  • Three alternative ERP value scenarios Unlocking the TRUE potent
  • Slide 27
  • What is strategy An executive responsibility
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
  • Slide 47
  • Slide 48
  • Slide 49
  • What is an ERP IBIS A filing cabinet
  • IBIS ndash what every company REALLY has
  • Slide 52
  • Case Study Strategic Engineered Precision Configuration WITH C
  • Slide 54
  • Slide 55
  • Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)
  • Define Strategic Engineered Precision Configuration
  • Slide 58
  • Slide 59
  • Slide 60
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Slide 66
  • Slide 67
  • Slide 68
  • Current Issues with the hellip Master
  • Current Issues with the hellip Master (2)
  • Current Issues with the hellip Master (3)
  • Slide 72
  • Slide 73
  • Slide 74
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Slide 83
  • Slide 84
  • Slide 85
  • Slide 86
  • Slide 87
  • Slide 88
  • Slide 89
  • Slide 90
  • Slide 91
  • Slide 92
  • Slide 93
  • Slide 94
  • Slide 95
  • Slide 96
  • Slide 97
  • Slide 98
  • Slide 99
  • Slide 100
  • Slide 101
  • Slide 102
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
Page 66: IBIS – The Strategic View of Business Information -- by Dr James A Robertson PrEng

Custom code maintenance development for client specific taxonomy

Matching codes in unrelated module provide logical integration

Getting the software to do what it supposedly cannot do

Example of exceptionally BAD practice

500528 Waste Material Consumed500530 Loss from valuation of external materials500540 Loss from valuation of own materials500550 Losses - inventory variance -consignment

sale500560 Safety Clothing500565 Safety Equipment500570 Sand amp Stone500575 Scraper Rope500580 Scrapers500585 Services500590 Signs500595 Skips amp Cages500600 Finished Goods Inventory Offset500605 Smelting amp Refining500610 Production Order Settlement - Variance500615 Steel Other500620 Steel Sections500625 Steel Sheets amp Plates

Huge impact on integration reporting etc

Current Issues with the hellip Master

bull Unstructured

bull Lack of robust disciplined code management

bull Different blocks of codes for different divisions

bull Same item in more than one place

bull Different categories should be in distinctly separate logical blocks

Current Issues with the hellip Master

bull Equivalent descriptions different codes

bull Warehouse codes embedded in item codes

bull As many as twenty occurrences of the same physical

bull Makes operation and reporting inaccurate and difficult

NQR500 TRUCKISUZUNQR500OR HHOSES EXT OUTSIDE REPAIRS HYD HOSES EXTOR HHOSES INT OUTSIDE REPAIRS HYD HOSES INTOR WINDOWS EXT OUTSIDE REPAIRS - WINDOWS EXTOR WINDOWS INT OUTSIDE REPAIRS - WINDOWS INTOREP HYD HOSES OUTSIDE REPAIRS - HYD HOSESOREP WINDOWS OUTSIDE REPAIRS - WINDOWSOIL MAROPA 320 MAROPA 320 OILOIL01 AUTO TRANS FLUID (ATF)DBOIL01-R0303 AUTO TRANS FLUID (ATF)DBOIL01-R0304 AUTO TRANS FLUID (ATF)DBOIL01-R0305 AUTO TRANS FLUID (ATF)DBOIL01-R0306 AUTO TRANS FLUID (ATF)DBOIL01-R0307 AUTO TRANS FLUID (ATF)DB

ITEM CODE DESCRIPTION ITEM CODE DESCRIPTION100004200002 TYRE LOCK RING SFETY 25 175R25 XGC E3 TYRE MICHELIN 175R25 XGC E3100004203007 TYRE MC1800R25XHAD 2 19575R16C TYRE MICHELIN 19575R16C100004203008 TYRE MC175R25XMD2 2 225R25 YO TYRE TYRE 100004203018 TYRE BS265R25VLTSE4 235X25 FS TYRE 100004203019 TYRE BS205R25VLTSE4 255R25 FS TYRE 100004203020 TYRE BS1200R24M840 265R25 FS TYRE 100004203026 TYRE FS195R14 CV2000 265R25 GY TYRE 100004203030 TYRE NOK205R25 L3 LODER GRIP BS265R25VLTSE4 TYRE BRIDGESTONE BS265R25VLTS100004203032 TYRE TOY265-25G25L520PR MC205R25XADN1 TYRE MICHELIN MC205R25XADN1100004203036 TYRE TOY205R25E3 MC235R25XADN1 TYRE MICHELIN MC235R25XADN1100004203055 TYRE MC1200R24XZY MC235R25XMD22 TYRE MICHELIN MC235R25XMD22100004203062 TYRE BS265-25L5 MC265R25XADN1 TYRE MICHELIN MC265R25XADN1100004203063 TYRE DUN265-25L5 MC265R25XMD22 TYRE MICHELIN MC265R25XMD22100004203065 TYRE MC1800R25XKD S1800R25 TYRE 100004203067 TYRE GENERAL 265-25L5 40PLY S225R25 YO TY TYRE 100004203074 TYRE BS295R25VLTSZ S235X25 FS TYRE 100004203077 TYRE PRIMEX 235-25L5 SLICK S255R25 FS TYRE 103194203001 TYRE BF GOOD RICH 40070R20 S265R25 BS TYRE BRIDGESTONE 265R25 VLT801070704049 TYRE O-RING 325T S265R25 FS TYRE 801070704051 TYRE VALVE S265R25 GY TYRE 801070704052 TYRE VALVE CORE SRI0008 TYRE MICHELIN 295R25 XADN801070704053 TYRE HANLING FEE SERVICE FEE TYRE SERVICE FEE1200R24 XZY E2 TYRE MICHELIN 1200R24 XZY E2 SPUD TYRE SPUD

Current Issues with the hellip Master Multiple occurrences of the same

physical entity with different codes

Very different codes for broadly identical physical entities ndash tyres ndash locate in entirely different locations in the table

Precision ordered dataVersus hellip

73

Value versus precisionA critical consideration

Practical fundamental strategic taxonomy precision

Busi

ness

valu

e d

eliv

ere

d

100

100

The goal

Just about every implementation I have ever seen

Financial cubeEssence of integrationWell over 1000 hours RampD

Location

Fun

ctio

n

Accounts

Accounts -- fi

nancial

Assets

Prod

ucts

Peop

le

Pro

ject

s

etc

Cubic business modelA logical taxonomic construct

Every organization has a location logical dimension ndash where we do what we do

and a functional logical dimension ndash what we do

These can be plotted on a matrix of function versus location

This is fundamental to the design of a chart of accounts and all other logical components that define the business

There are multiple further dimensions including income expenditure personnel machines products etc

Each of these should be described by a fundamental precision strategic taxonomy

This model in the general ledger provides a critical elment of integration

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

1 Broad concept been known to me for over twenty years

2 I have done some elements semi-manually

3 For years I thought everyone could understand this and do it

4 Never seen anything like it

5 Extremely powerful tool

The true value

1 Exceptionally high quality financial data

2 Extremely easy to access and analyze

3 Facilitate greatly improved high value executive level strategic decision making ndash the decisions to thrive

4 Properly used WILL lead to greatly improved competitiveness and profitability

5 This will enhance profitable growth

6 Every organization needs this

7 The current ERP market is estimated at US$56 billion

8 We can easily capture at least 1 of this over the next ten years ndash this is THE way of the future

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

1 Taxonomy approach immediately engages with executives to specify high level configuration focused on the essence of the business ndash focus on better decision making NOT process ndash strategic executive level facilitation ndash excellent executive engagement and custody

2 Fundamental focus on better strategic (thrive) decisions at executive and operational level ndash put the essence (strategy) of the business in the face of staff at all levels constantly

3 Design geared to answering the questions you have not yet thought to ask ndash no need for lengthy business requirements workshops

4 Orders of magnitude improvement in system strategic support value delivery ndash basis for enabling executives and managers to make much better decisions IF they do the work to interpret and act on the information

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

5 Move away from expensive resources constantly maintaining simple reports to developing sophisticated models that support high value understanding analysis and decision making

6 Major improvements in quality of master data and ease of master data maintenance

7 Systems easier and more efficient to use at a transaction level frequently results in productivity gains and head count reductions reduction in audit fees etc

8 Do things the software vendor does not think are possible and that may create substantial strategic value opportunities

9 Establish a culture of data precision in fact a whole culture relating to the way you run your systems

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

1 Strategic (thrive) decision support ndash psychology of decision making ndash strategic elements at top of list comply with cognitive span equals seven plus or minus two items at any level of hierarchy

2 Every validation list custom validation lists fully describe entities the way the business and executives think about them

3 Fundamental first principles strategic design with finely granular highly structured hierarchically presented content

4 Ease of reading and navigation ndash trailing periods indents capitalization precision language ndash semantic structure ndash JARampA originated standards and conventions

5 Ease of reporting ndash range coding ndash ease of report maintenance ndash context for precision configuration ndash ease and quality of master data maintenance

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

6 Creative strategic use of unrelated modules to work together and limited scope creative strategic custom development ndash the impossible achieved affordably

7 Cubic business model ndash a powerful logical ldquoactivity basedrdquo management model in the General Ledger ndash powerful strategic decision support benefits with major positive governance impacts and reduced audit fees ndash JARampA have custom developed software to assist with this

8 Lower long term system operating costs coupled with ORDERS OF MAGNITUDE IMPROVEMENT in effectiveness efficiency and decision support ndash better thrive (profitable growth decisions) ndash where the REAL value lies ndash answer the questions we have not yet thought of

85

e

Summing up ndash the JARampA Approach to Creating Competitive Advantage

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Requires a significant investment

5 An ART and a science

6 Vital to unlocking the true value of any Business Information System Investment

7 An opportunity for dramatic gearing of any investment

Better DECISIONS

87

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

7 Ten things to enhance your current systems

88

What can be done

1 Buy a new ERP ndash expensive high risk

2 Re-implement your current ERP ndash not quite as expensive

3 Comprehensive Data Warehouse with Precision Taxonomies ndash not nearly as expensive or high risk but still costly

4 Anything else -- SMALL changes

What is an ERPREALLY

A huge precision data processing factory that SHOULD be fed precision data in order to produce precision

results (the factory CAN be OLD)

What is an ERPRefurbish

vs Deleting a building

>
>

1 Software settings

2 Cubic Business Modeltrade in the General Ledger

3 Asset classification

4 Product Material Item classification catalogue

5 Classification of Personnel

6 Other specific classifications

7 Unique attributes on Products and other classification master data

8 General record level attribute settings

9 Other configuration settings

Components of Precision Configuration

93

How is value created

Value is created by business actions that deliver on the essence of why the organization exists and how it thrives

Value manifests through increased profitability growth acquisitions job satisfaction fulfilment of the strategic vision

The consequence of intuitive intelligent informed leadership business decisions ndash thrive decisions

Such decisions are facilitated accelerated and enhanced through access to more intelligent meaningful and relevant information

Answers to the questions I have not yet thought to ask

Such ldquointelligent informationrdquo is assembled as a consequence of high level strategic and executive level input into the design of the data CONTENT ndash taxonomies designed to catalogue every conceivably relevant classification ahead of time

High value intelligent c

ontent desig

n

94

Some SMALL things YOU can doTo make your ERP work better for you TOMORROW

1 Repopulate key standard attribute tables

2 Create new custom attribute tables

95

Repopulate key standard attribute tables

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

Drastically im

prove the content o

f some

key tables s

uch as Credit N

ote Reasons

Product Ite

m Class etc

96

Develop lists

1 One to ten people in a room with a projector

2 Brainstorm all possible content for the list ndash capture on screen

3 Each summarize to between five and ten headings

4 Type all the lists in

5 Combine them into between five and ten groups

6 Give each group a heading

7 Lift out sub-categories

8 Code ndash remember indents trailing periods capitalization

9 Check impacts

10Implement

97

Develop lists 2

1 Quality of list is dependent on quality of input

2 Want lists to be complete comprehensive and well designed

3 Design compromises will be with you for ever

4 Document

5 Train

6 Utilize

98

Develop lists 3

1 Develop Hierarchy

a) Hierarchy of descriptions ndash indent each level by one character position

b) HEADINGS IN CAPITAL LETTERS

c) Posting level items in Proper Case

d) Abbreviate as necessary

2 Code

a) Mirror indents with trailing periods

b) Gap code

c) Mnemonic Alpha preferred else Alpha Numeric else Numeric

d) 1 to 4 character segments separated by ldquo-rdquo

99

Create new custom attribute tables

Add user defined attri

bute fields anywhere

where they m

ake sense ndash P

roducts

Debtors (Custo

mers) e

tc

100

Develop attributes

1 One to ten people in a room with a projector

2 Brainstorm all possible attributes for management information

3 If in doubt add

4 Structure and Code as before

5 Capture sheets

6 Train staff to classify and add

7 Reports

8 Identify clever functionality that can work with attributes add where cost effective

9 Harvest information

101

Unlocking the full potential

1 Progressively improve classifications and add attributes

2 Progressively develop reports analysis and custom functionality

3 Advance to more complex and inter-related lists

a) Product Item Material Class Group is the largest list that you might apply this approach to

b) Major Master Lists like Chart of Accounts and Product Catalogue Master might be done in increments ONCE you have experience with this approach

c) Other Master Lists like Debtors and Creditors Masters could be restructured in time

4 Eventually you might find you have effectively re-implemented

102

10 things to look out for

1 Ambiguous names incorrect postings ndash ANSWER ndash change the name so that it is unambiguous ndash eg Factory -- Operating Cost and Factory ndash Asset

2 Jumbled accounts and other lists ndash ANSWER ndashnew sub-structure

3 Large number of dissimilar transactions in one account having to unscramble in Excel ndash ANSWER ndash create a block of well thought out accounts to replace the single account

4 Overlapping or duplicate entries ndash eg same Tyres in different places ndash ANSWER ndash close duplicates only one set of entries ndash may close both and open a new set of well-structured entries

5 Answers to ldquocommon senserdquo questions take ages to obtain ndash lots of analysis in Excel or custom software that keeps changing ndash check if all the common sense attributes are on the master record and add as necessary ndash as many as possible ndash once you start adding do the lot

103

10 things to look out for

6 Evaluate all manual spreadsheet and custom applications and determine where these are a response to inexact or sloppy configuration and progressively adjust or eliminate

7 Develop a comprehensive awareness of the need for accurate data train personnel in terms of neatness accuracy spelling capitalization accuracy of allocation etc

8 Develop soft-issue metrics ndash customer satisfaction employee satisfaction etc

9 Harmonize critical elements of information classification ndash Accounts Assets People Products ndash across all modules and all systems ndash develop an integrated environment especially between the ERP and the Operational Systems

10Balance the decision support load between modules ndash move the detail out of the General Ledger ndash 5 to 10 Asset Categories People Categories Inventory Categories etc

104

Summing up

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Some items require a very small investment ndash an ART and a science

5 A significant opportunity to get more out of your current systems

Better DECISIONS

105

What is your single most important insight from this presentation

What is the single most practical action that you can take tomorrow to apply strategic (right thing essence thinking more effectively

JamesJamesARobertsoncom

Please write down

your thoughts

NOW

If you do not act within 48 hours you probably never will (Bill Gates)

Act TODAY

106

Assisting clients to thrive through the effective application of IT and ERP

QuestionsWe will email you my book and hand-outs of slides

Dr James Robertson PrEng ndash The ERP Doctor -- Mobile +44 (0) 77 6862 2875 +27 (0)83 251 6644wwwJames-A-Robertson-and-Associatescom

JamesJamesARobertsoncom

LinkedIn httpukLinkedIncominDrJamesARobertsonERPDoctor

JARampA are available to assist in applying these principles

  • Slide 1
  • Slide 2
  • Slide 3
  • A word of caution
  • Slide 5
  • This is NOT in a Text Book
  • Pulse measurement
  • Motivating quotes
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • The fundamental requirements for an ERP
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • A classic practical example NO Executive involvement
  • Top down (CEO led) versus bottom up design
  • Slide 25
  • Three alternative ERP value scenarios Unlocking the TRUE potent
  • Slide 27
  • What is strategy An executive responsibility
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
  • Slide 47
  • Slide 48
  • Slide 49
  • What is an ERP IBIS A filing cabinet
  • IBIS ndash what every company REALLY has
  • Slide 52
  • Case Study Strategic Engineered Precision Configuration WITH C
  • Slide 54
  • Slide 55
  • Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)
  • Define Strategic Engineered Precision Configuration
  • Slide 58
  • Slide 59
  • Slide 60
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Slide 66
  • Slide 67
  • Slide 68
  • Current Issues with the hellip Master
  • Current Issues with the hellip Master (2)
  • Current Issues with the hellip Master (3)
  • Slide 72
  • Slide 73
  • Slide 74
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Slide 83
  • Slide 84
  • Slide 85
  • Slide 86
  • Slide 87
  • Slide 88
  • Slide 89
  • Slide 90
  • Slide 91
  • Slide 92
  • Slide 93
  • Slide 94
  • Slide 95
  • Slide 96
  • Slide 97
  • Slide 98
  • Slide 99
  • Slide 100
  • Slide 101
  • Slide 102
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
Page 67: IBIS – The Strategic View of Business Information -- by Dr James A Robertson PrEng

Matching codes in unrelated module provide logical integration

Getting the software to do what it supposedly cannot do

Example of exceptionally BAD practice

500528 Waste Material Consumed500530 Loss from valuation of external materials500540 Loss from valuation of own materials500550 Losses - inventory variance -consignment

sale500560 Safety Clothing500565 Safety Equipment500570 Sand amp Stone500575 Scraper Rope500580 Scrapers500585 Services500590 Signs500595 Skips amp Cages500600 Finished Goods Inventory Offset500605 Smelting amp Refining500610 Production Order Settlement - Variance500615 Steel Other500620 Steel Sections500625 Steel Sheets amp Plates

Huge impact on integration reporting etc

Current Issues with the hellip Master

bull Unstructured

bull Lack of robust disciplined code management

bull Different blocks of codes for different divisions

bull Same item in more than one place

bull Different categories should be in distinctly separate logical blocks

Current Issues with the hellip Master

bull Equivalent descriptions different codes

bull Warehouse codes embedded in item codes

bull As many as twenty occurrences of the same physical

bull Makes operation and reporting inaccurate and difficult

NQR500 TRUCKISUZUNQR500OR HHOSES EXT OUTSIDE REPAIRS HYD HOSES EXTOR HHOSES INT OUTSIDE REPAIRS HYD HOSES INTOR WINDOWS EXT OUTSIDE REPAIRS - WINDOWS EXTOR WINDOWS INT OUTSIDE REPAIRS - WINDOWS INTOREP HYD HOSES OUTSIDE REPAIRS - HYD HOSESOREP WINDOWS OUTSIDE REPAIRS - WINDOWSOIL MAROPA 320 MAROPA 320 OILOIL01 AUTO TRANS FLUID (ATF)DBOIL01-R0303 AUTO TRANS FLUID (ATF)DBOIL01-R0304 AUTO TRANS FLUID (ATF)DBOIL01-R0305 AUTO TRANS FLUID (ATF)DBOIL01-R0306 AUTO TRANS FLUID (ATF)DBOIL01-R0307 AUTO TRANS FLUID (ATF)DB

ITEM CODE DESCRIPTION ITEM CODE DESCRIPTION100004200002 TYRE LOCK RING SFETY 25 175R25 XGC E3 TYRE MICHELIN 175R25 XGC E3100004203007 TYRE MC1800R25XHAD 2 19575R16C TYRE MICHELIN 19575R16C100004203008 TYRE MC175R25XMD2 2 225R25 YO TYRE TYRE 100004203018 TYRE BS265R25VLTSE4 235X25 FS TYRE 100004203019 TYRE BS205R25VLTSE4 255R25 FS TYRE 100004203020 TYRE BS1200R24M840 265R25 FS TYRE 100004203026 TYRE FS195R14 CV2000 265R25 GY TYRE 100004203030 TYRE NOK205R25 L3 LODER GRIP BS265R25VLTSE4 TYRE BRIDGESTONE BS265R25VLTS100004203032 TYRE TOY265-25G25L520PR MC205R25XADN1 TYRE MICHELIN MC205R25XADN1100004203036 TYRE TOY205R25E3 MC235R25XADN1 TYRE MICHELIN MC235R25XADN1100004203055 TYRE MC1200R24XZY MC235R25XMD22 TYRE MICHELIN MC235R25XMD22100004203062 TYRE BS265-25L5 MC265R25XADN1 TYRE MICHELIN MC265R25XADN1100004203063 TYRE DUN265-25L5 MC265R25XMD22 TYRE MICHELIN MC265R25XMD22100004203065 TYRE MC1800R25XKD S1800R25 TYRE 100004203067 TYRE GENERAL 265-25L5 40PLY S225R25 YO TY TYRE 100004203074 TYRE BS295R25VLTSZ S235X25 FS TYRE 100004203077 TYRE PRIMEX 235-25L5 SLICK S255R25 FS TYRE 103194203001 TYRE BF GOOD RICH 40070R20 S265R25 BS TYRE BRIDGESTONE 265R25 VLT801070704049 TYRE O-RING 325T S265R25 FS TYRE 801070704051 TYRE VALVE S265R25 GY TYRE 801070704052 TYRE VALVE CORE SRI0008 TYRE MICHELIN 295R25 XADN801070704053 TYRE HANLING FEE SERVICE FEE TYRE SERVICE FEE1200R24 XZY E2 TYRE MICHELIN 1200R24 XZY E2 SPUD TYRE SPUD

Current Issues with the hellip Master Multiple occurrences of the same

physical entity with different codes

Very different codes for broadly identical physical entities ndash tyres ndash locate in entirely different locations in the table

Precision ordered dataVersus hellip

73

Value versus precisionA critical consideration

Practical fundamental strategic taxonomy precision

Busi

ness

valu

e d

eliv

ere

d

100

100

The goal

Just about every implementation I have ever seen

Financial cubeEssence of integrationWell over 1000 hours RampD

Location

Fun

ctio

n

Accounts

Accounts -- fi

nancial

Assets

Prod

ucts

Peop

le

Pro

ject

s

etc

Cubic business modelA logical taxonomic construct

Every organization has a location logical dimension ndash where we do what we do

and a functional logical dimension ndash what we do

These can be plotted on a matrix of function versus location

This is fundamental to the design of a chart of accounts and all other logical components that define the business

There are multiple further dimensions including income expenditure personnel machines products etc

Each of these should be described by a fundamental precision strategic taxonomy

This model in the general ledger provides a critical elment of integration

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

1 Broad concept been known to me for over twenty years

2 I have done some elements semi-manually

3 For years I thought everyone could understand this and do it

4 Never seen anything like it

5 Extremely powerful tool

The true value

1 Exceptionally high quality financial data

2 Extremely easy to access and analyze

3 Facilitate greatly improved high value executive level strategic decision making ndash the decisions to thrive

4 Properly used WILL lead to greatly improved competitiveness and profitability

5 This will enhance profitable growth

6 Every organization needs this

7 The current ERP market is estimated at US$56 billion

8 We can easily capture at least 1 of this over the next ten years ndash this is THE way of the future

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

1 Taxonomy approach immediately engages with executives to specify high level configuration focused on the essence of the business ndash focus on better decision making NOT process ndash strategic executive level facilitation ndash excellent executive engagement and custody

2 Fundamental focus on better strategic (thrive) decisions at executive and operational level ndash put the essence (strategy) of the business in the face of staff at all levels constantly

3 Design geared to answering the questions you have not yet thought to ask ndash no need for lengthy business requirements workshops

4 Orders of magnitude improvement in system strategic support value delivery ndash basis for enabling executives and managers to make much better decisions IF they do the work to interpret and act on the information

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

5 Move away from expensive resources constantly maintaining simple reports to developing sophisticated models that support high value understanding analysis and decision making

6 Major improvements in quality of master data and ease of master data maintenance

7 Systems easier and more efficient to use at a transaction level frequently results in productivity gains and head count reductions reduction in audit fees etc

8 Do things the software vendor does not think are possible and that may create substantial strategic value opportunities

9 Establish a culture of data precision in fact a whole culture relating to the way you run your systems

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

1 Strategic (thrive) decision support ndash psychology of decision making ndash strategic elements at top of list comply with cognitive span equals seven plus or minus two items at any level of hierarchy

2 Every validation list custom validation lists fully describe entities the way the business and executives think about them

3 Fundamental first principles strategic design with finely granular highly structured hierarchically presented content

4 Ease of reading and navigation ndash trailing periods indents capitalization precision language ndash semantic structure ndash JARampA originated standards and conventions

5 Ease of reporting ndash range coding ndash ease of report maintenance ndash context for precision configuration ndash ease and quality of master data maintenance

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

6 Creative strategic use of unrelated modules to work together and limited scope creative strategic custom development ndash the impossible achieved affordably

7 Cubic business model ndash a powerful logical ldquoactivity basedrdquo management model in the General Ledger ndash powerful strategic decision support benefits with major positive governance impacts and reduced audit fees ndash JARampA have custom developed software to assist with this

8 Lower long term system operating costs coupled with ORDERS OF MAGNITUDE IMPROVEMENT in effectiveness efficiency and decision support ndash better thrive (profitable growth decisions) ndash where the REAL value lies ndash answer the questions we have not yet thought of

85

e

Summing up ndash the JARampA Approach to Creating Competitive Advantage

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Requires a significant investment

5 An ART and a science

6 Vital to unlocking the true value of any Business Information System Investment

7 An opportunity for dramatic gearing of any investment

Better DECISIONS

87

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

7 Ten things to enhance your current systems

88

What can be done

1 Buy a new ERP ndash expensive high risk

2 Re-implement your current ERP ndash not quite as expensive

3 Comprehensive Data Warehouse with Precision Taxonomies ndash not nearly as expensive or high risk but still costly

4 Anything else -- SMALL changes

What is an ERPREALLY

A huge precision data processing factory that SHOULD be fed precision data in order to produce precision

results (the factory CAN be OLD)

What is an ERPRefurbish

vs Deleting a building

>
>

1 Software settings

2 Cubic Business Modeltrade in the General Ledger

3 Asset classification

4 Product Material Item classification catalogue

5 Classification of Personnel

6 Other specific classifications

7 Unique attributes on Products and other classification master data

8 General record level attribute settings

9 Other configuration settings

Components of Precision Configuration

93

How is value created

Value is created by business actions that deliver on the essence of why the organization exists and how it thrives

Value manifests through increased profitability growth acquisitions job satisfaction fulfilment of the strategic vision

The consequence of intuitive intelligent informed leadership business decisions ndash thrive decisions

Such decisions are facilitated accelerated and enhanced through access to more intelligent meaningful and relevant information

Answers to the questions I have not yet thought to ask

Such ldquointelligent informationrdquo is assembled as a consequence of high level strategic and executive level input into the design of the data CONTENT ndash taxonomies designed to catalogue every conceivably relevant classification ahead of time

High value intelligent c

ontent desig

n

94

Some SMALL things YOU can doTo make your ERP work better for you TOMORROW

1 Repopulate key standard attribute tables

2 Create new custom attribute tables

95

Repopulate key standard attribute tables

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

Drastically im

prove the content o

f some

key tables s

uch as Credit N

ote Reasons

Product Ite

m Class etc

96

Develop lists

1 One to ten people in a room with a projector

2 Brainstorm all possible content for the list ndash capture on screen

3 Each summarize to between five and ten headings

4 Type all the lists in

5 Combine them into between five and ten groups

6 Give each group a heading

7 Lift out sub-categories

8 Code ndash remember indents trailing periods capitalization

9 Check impacts

10Implement

97

Develop lists 2

1 Quality of list is dependent on quality of input

2 Want lists to be complete comprehensive and well designed

3 Design compromises will be with you for ever

4 Document

5 Train

6 Utilize

98

Develop lists 3

1 Develop Hierarchy

a) Hierarchy of descriptions ndash indent each level by one character position

b) HEADINGS IN CAPITAL LETTERS

c) Posting level items in Proper Case

d) Abbreviate as necessary

2 Code

a) Mirror indents with trailing periods

b) Gap code

c) Mnemonic Alpha preferred else Alpha Numeric else Numeric

d) 1 to 4 character segments separated by ldquo-rdquo

99

Create new custom attribute tables

Add user defined attri

bute fields anywhere

where they m

ake sense ndash P

roducts

Debtors (Custo

mers) e

tc

100

Develop attributes

1 One to ten people in a room with a projector

2 Brainstorm all possible attributes for management information

3 If in doubt add

4 Structure and Code as before

5 Capture sheets

6 Train staff to classify and add

7 Reports

8 Identify clever functionality that can work with attributes add where cost effective

9 Harvest information

101

Unlocking the full potential

1 Progressively improve classifications and add attributes

2 Progressively develop reports analysis and custom functionality

3 Advance to more complex and inter-related lists

a) Product Item Material Class Group is the largest list that you might apply this approach to

b) Major Master Lists like Chart of Accounts and Product Catalogue Master might be done in increments ONCE you have experience with this approach

c) Other Master Lists like Debtors and Creditors Masters could be restructured in time

4 Eventually you might find you have effectively re-implemented

102

10 things to look out for

1 Ambiguous names incorrect postings ndash ANSWER ndash change the name so that it is unambiguous ndash eg Factory -- Operating Cost and Factory ndash Asset

2 Jumbled accounts and other lists ndash ANSWER ndashnew sub-structure

3 Large number of dissimilar transactions in one account having to unscramble in Excel ndash ANSWER ndash create a block of well thought out accounts to replace the single account

4 Overlapping or duplicate entries ndash eg same Tyres in different places ndash ANSWER ndash close duplicates only one set of entries ndash may close both and open a new set of well-structured entries

5 Answers to ldquocommon senserdquo questions take ages to obtain ndash lots of analysis in Excel or custom software that keeps changing ndash check if all the common sense attributes are on the master record and add as necessary ndash as many as possible ndash once you start adding do the lot

103

10 things to look out for

6 Evaluate all manual spreadsheet and custom applications and determine where these are a response to inexact or sloppy configuration and progressively adjust or eliminate

7 Develop a comprehensive awareness of the need for accurate data train personnel in terms of neatness accuracy spelling capitalization accuracy of allocation etc

8 Develop soft-issue metrics ndash customer satisfaction employee satisfaction etc

9 Harmonize critical elements of information classification ndash Accounts Assets People Products ndash across all modules and all systems ndash develop an integrated environment especially between the ERP and the Operational Systems

10Balance the decision support load between modules ndash move the detail out of the General Ledger ndash 5 to 10 Asset Categories People Categories Inventory Categories etc

104

Summing up

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Some items require a very small investment ndash an ART and a science

5 A significant opportunity to get more out of your current systems

Better DECISIONS

105

What is your single most important insight from this presentation

What is the single most practical action that you can take tomorrow to apply strategic (right thing essence thinking more effectively

JamesJamesARobertsoncom

Please write down

your thoughts

NOW

If you do not act within 48 hours you probably never will (Bill Gates)

Act TODAY

106

Assisting clients to thrive through the effective application of IT and ERP

QuestionsWe will email you my book and hand-outs of slides

Dr James Robertson PrEng ndash The ERP Doctor -- Mobile +44 (0) 77 6862 2875 +27 (0)83 251 6644wwwJames-A-Robertson-and-Associatescom

JamesJamesARobertsoncom

LinkedIn httpukLinkedIncominDrJamesARobertsonERPDoctor

JARampA are available to assist in applying these principles

  • Slide 1
  • Slide 2
  • Slide 3
  • A word of caution
  • Slide 5
  • This is NOT in a Text Book
  • Pulse measurement
  • Motivating quotes
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • The fundamental requirements for an ERP
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • A classic practical example NO Executive involvement
  • Top down (CEO led) versus bottom up design
  • Slide 25
  • Three alternative ERP value scenarios Unlocking the TRUE potent
  • Slide 27
  • What is strategy An executive responsibility
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
  • Slide 47
  • Slide 48
  • Slide 49
  • What is an ERP IBIS A filing cabinet
  • IBIS ndash what every company REALLY has
  • Slide 52
  • Case Study Strategic Engineered Precision Configuration WITH C
  • Slide 54
  • Slide 55
  • Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)
  • Define Strategic Engineered Precision Configuration
  • Slide 58
  • Slide 59
  • Slide 60
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Slide 66
  • Slide 67
  • Slide 68
  • Current Issues with the hellip Master
  • Current Issues with the hellip Master (2)
  • Current Issues with the hellip Master (3)
  • Slide 72
  • Slide 73
  • Slide 74
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Slide 83
  • Slide 84
  • Slide 85
  • Slide 86
  • Slide 87
  • Slide 88
  • Slide 89
  • Slide 90
  • Slide 91
  • Slide 92
  • Slide 93
  • Slide 94
  • Slide 95
  • Slide 96
  • Slide 97
  • Slide 98
  • Slide 99
  • Slide 100
  • Slide 101
  • Slide 102
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
Page 68: IBIS – The Strategic View of Business Information -- by Dr James A Robertson PrEng

Example of exceptionally BAD practice

500528 Waste Material Consumed500530 Loss from valuation of external materials500540 Loss from valuation of own materials500550 Losses - inventory variance -consignment

sale500560 Safety Clothing500565 Safety Equipment500570 Sand amp Stone500575 Scraper Rope500580 Scrapers500585 Services500590 Signs500595 Skips amp Cages500600 Finished Goods Inventory Offset500605 Smelting amp Refining500610 Production Order Settlement - Variance500615 Steel Other500620 Steel Sections500625 Steel Sheets amp Plates

Huge impact on integration reporting etc

Current Issues with the hellip Master

bull Unstructured

bull Lack of robust disciplined code management

bull Different blocks of codes for different divisions

bull Same item in more than one place

bull Different categories should be in distinctly separate logical blocks

Current Issues with the hellip Master

bull Equivalent descriptions different codes

bull Warehouse codes embedded in item codes

bull As many as twenty occurrences of the same physical

bull Makes operation and reporting inaccurate and difficult

NQR500 TRUCKISUZUNQR500OR HHOSES EXT OUTSIDE REPAIRS HYD HOSES EXTOR HHOSES INT OUTSIDE REPAIRS HYD HOSES INTOR WINDOWS EXT OUTSIDE REPAIRS - WINDOWS EXTOR WINDOWS INT OUTSIDE REPAIRS - WINDOWS INTOREP HYD HOSES OUTSIDE REPAIRS - HYD HOSESOREP WINDOWS OUTSIDE REPAIRS - WINDOWSOIL MAROPA 320 MAROPA 320 OILOIL01 AUTO TRANS FLUID (ATF)DBOIL01-R0303 AUTO TRANS FLUID (ATF)DBOIL01-R0304 AUTO TRANS FLUID (ATF)DBOIL01-R0305 AUTO TRANS FLUID (ATF)DBOIL01-R0306 AUTO TRANS FLUID (ATF)DBOIL01-R0307 AUTO TRANS FLUID (ATF)DB

ITEM CODE DESCRIPTION ITEM CODE DESCRIPTION100004200002 TYRE LOCK RING SFETY 25 175R25 XGC E3 TYRE MICHELIN 175R25 XGC E3100004203007 TYRE MC1800R25XHAD 2 19575R16C TYRE MICHELIN 19575R16C100004203008 TYRE MC175R25XMD2 2 225R25 YO TYRE TYRE 100004203018 TYRE BS265R25VLTSE4 235X25 FS TYRE 100004203019 TYRE BS205R25VLTSE4 255R25 FS TYRE 100004203020 TYRE BS1200R24M840 265R25 FS TYRE 100004203026 TYRE FS195R14 CV2000 265R25 GY TYRE 100004203030 TYRE NOK205R25 L3 LODER GRIP BS265R25VLTSE4 TYRE BRIDGESTONE BS265R25VLTS100004203032 TYRE TOY265-25G25L520PR MC205R25XADN1 TYRE MICHELIN MC205R25XADN1100004203036 TYRE TOY205R25E3 MC235R25XADN1 TYRE MICHELIN MC235R25XADN1100004203055 TYRE MC1200R24XZY MC235R25XMD22 TYRE MICHELIN MC235R25XMD22100004203062 TYRE BS265-25L5 MC265R25XADN1 TYRE MICHELIN MC265R25XADN1100004203063 TYRE DUN265-25L5 MC265R25XMD22 TYRE MICHELIN MC265R25XMD22100004203065 TYRE MC1800R25XKD S1800R25 TYRE 100004203067 TYRE GENERAL 265-25L5 40PLY S225R25 YO TY TYRE 100004203074 TYRE BS295R25VLTSZ S235X25 FS TYRE 100004203077 TYRE PRIMEX 235-25L5 SLICK S255R25 FS TYRE 103194203001 TYRE BF GOOD RICH 40070R20 S265R25 BS TYRE BRIDGESTONE 265R25 VLT801070704049 TYRE O-RING 325T S265R25 FS TYRE 801070704051 TYRE VALVE S265R25 GY TYRE 801070704052 TYRE VALVE CORE SRI0008 TYRE MICHELIN 295R25 XADN801070704053 TYRE HANLING FEE SERVICE FEE TYRE SERVICE FEE1200R24 XZY E2 TYRE MICHELIN 1200R24 XZY E2 SPUD TYRE SPUD

Current Issues with the hellip Master Multiple occurrences of the same

physical entity with different codes

Very different codes for broadly identical physical entities ndash tyres ndash locate in entirely different locations in the table

Precision ordered dataVersus hellip

73

Value versus precisionA critical consideration

Practical fundamental strategic taxonomy precision

Busi

ness

valu

e d

eliv

ere

d

100

100

The goal

Just about every implementation I have ever seen

Financial cubeEssence of integrationWell over 1000 hours RampD

Location

Fun

ctio

n

Accounts

Accounts -- fi

nancial

Assets

Prod

ucts

Peop

le

Pro

ject

s

etc

Cubic business modelA logical taxonomic construct

Every organization has a location logical dimension ndash where we do what we do

and a functional logical dimension ndash what we do

These can be plotted on a matrix of function versus location

This is fundamental to the design of a chart of accounts and all other logical components that define the business

There are multiple further dimensions including income expenditure personnel machines products etc

Each of these should be described by a fundamental precision strategic taxonomy

This model in the general ledger provides a critical elment of integration

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

1 Broad concept been known to me for over twenty years

2 I have done some elements semi-manually

3 For years I thought everyone could understand this and do it

4 Never seen anything like it

5 Extremely powerful tool

The true value

1 Exceptionally high quality financial data

2 Extremely easy to access and analyze

3 Facilitate greatly improved high value executive level strategic decision making ndash the decisions to thrive

4 Properly used WILL lead to greatly improved competitiveness and profitability

5 This will enhance profitable growth

6 Every organization needs this

7 The current ERP market is estimated at US$56 billion

8 We can easily capture at least 1 of this over the next ten years ndash this is THE way of the future

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

1 Taxonomy approach immediately engages with executives to specify high level configuration focused on the essence of the business ndash focus on better decision making NOT process ndash strategic executive level facilitation ndash excellent executive engagement and custody

2 Fundamental focus on better strategic (thrive) decisions at executive and operational level ndash put the essence (strategy) of the business in the face of staff at all levels constantly

3 Design geared to answering the questions you have not yet thought to ask ndash no need for lengthy business requirements workshops

4 Orders of magnitude improvement in system strategic support value delivery ndash basis for enabling executives and managers to make much better decisions IF they do the work to interpret and act on the information

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

5 Move away from expensive resources constantly maintaining simple reports to developing sophisticated models that support high value understanding analysis and decision making

6 Major improvements in quality of master data and ease of master data maintenance

7 Systems easier and more efficient to use at a transaction level frequently results in productivity gains and head count reductions reduction in audit fees etc

8 Do things the software vendor does not think are possible and that may create substantial strategic value opportunities

9 Establish a culture of data precision in fact a whole culture relating to the way you run your systems

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

1 Strategic (thrive) decision support ndash psychology of decision making ndash strategic elements at top of list comply with cognitive span equals seven plus or minus two items at any level of hierarchy

2 Every validation list custom validation lists fully describe entities the way the business and executives think about them

3 Fundamental first principles strategic design with finely granular highly structured hierarchically presented content

4 Ease of reading and navigation ndash trailing periods indents capitalization precision language ndash semantic structure ndash JARampA originated standards and conventions

5 Ease of reporting ndash range coding ndash ease of report maintenance ndash context for precision configuration ndash ease and quality of master data maintenance

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

6 Creative strategic use of unrelated modules to work together and limited scope creative strategic custom development ndash the impossible achieved affordably

7 Cubic business model ndash a powerful logical ldquoactivity basedrdquo management model in the General Ledger ndash powerful strategic decision support benefits with major positive governance impacts and reduced audit fees ndash JARampA have custom developed software to assist with this

8 Lower long term system operating costs coupled with ORDERS OF MAGNITUDE IMPROVEMENT in effectiveness efficiency and decision support ndash better thrive (profitable growth decisions) ndash where the REAL value lies ndash answer the questions we have not yet thought of

85

e

Summing up ndash the JARampA Approach to Creating Competitive Advantage

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Requires a significant investment

5 An ART and a science

6 Vital to unlocking the true value of any Business Information System Investment

7 An opportunity for dramatic gearing of any investment

Better DECISIONS

87

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

7 Ten things to enhance your current systems

88

What can be done

1 Buy a new ERP ndash expensive high risk

2 Re-implement your current ERP ndash not quite as expensive

3 Comprehensive Data Warehouse with Precision Taxonomies ndash not nearly as expensive or high risk but still costly

4 Anything else -- SMALL changes

What is an ERPREALLY

A huge precision data processing factory that SHOULD be fed precision data in order to produce precision

results (the factory CAN be OLD)

What is an ERPRefurbish

vs Deleting a building

>
>

1 Software settings

2 Cubic Business Modeltrade in the General Ledger

3 Asset classification

4 Product Material Item classification catalogue

5 Classification of Personnel

6 Other specific classifications

7 Unique attributes on Products and other classification master data

8 General record level attribute settings

9 Other configuration settings

Components of Precision Configuration

93

How is value created

Value is created by business actions that deliver on the essence of why the organization exists and how it thrives

Value manifests through increased profitability growth acquisitions job satisfaction fulfilment of the strategic vision

The consequence of intuitive intelligent informed leadership business decisions ndash thrive decisions

Such decisions are facilitated accelerated and enhanced through access to more intelligent meaningful and relevant information

Answers to the questions I have not yet thought to ask

Such ldquointelligent informationrdquo is assembled as a consequence of high level strategic and executive level input into the design of the data CONTENT ndash taxonomies designed to catalogue every conceivably relevant classification ahead of time

High value intelligent c

ontent desig

n

94

Some SMALL things YOU can doTo make your ERP work better for you TOMORROW

1 Repopulate key standard attribute tables

2 Create new custom attribute tables

95

Repopulate key standard attribute tables

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

Drastically im

prove the content o

f some

key tables s

uch as Credit N

ote Reasons

Product Ite

m Class etc

96

Develop lists

1 One to ten people in a room with a projector

2 Brainstorm all possible content for the list ndash capture on screen

3 Each summarize to between five and ten headings

4 Type all the lists in

5 Combine them into between five and ten groups

6 Give each group a heading

7 Lift out sub-categories

8 Code ndash remember indents trailing periods capitalization

9 Check impacts

10Implement

97

Develop lists 2

1 Quality of list is dependent on quality of input

2 Want lists to be complete comprehensive and well designed

3 Design compromises will be with you for ever

4 Document

5 Train

6 Utilize

98

Develop lists 3

1 Develop Hierarchy

a) Hierarchy of descriptions ndash indent each level by one character position

b) HEADINGS IN CAPITAL LETTERS

c) Posting level items in Proper Case

d) Abbreviate as necessary

2 Code

a) Mirror indents with trailing periods

b) Gap code

c) Mnemonic Alpha preferred else Alpha Numeric else Numeric

d) 1 to 4 character segments separated by ldquo-rdquo

99

Create new custom attribute tables

Add user defined attri

bute fields anywhere

where they m

ake sense ndash P

roducts

Debtors (Custo

mers) e

tc

100

Develop attributes

1 One to ten people in a room with a projector

2 Brainstorm all possible attributes for management information

3 If in doubt add

4 Structure and Code as before

5 Capture sheets

6 Train staff to classify and add

7 Reports

8 Identify clever functionality that can work with attributes add where cost effective

9 Harvest information

101

Unlocking the full potential

1 Progressively improve classifications and add attributes

2 Progressively develop reports analysis and custom functionality

3 Advance to more complex and inter-related lists

a) Product Item Material Class Group is the largest list that you might apply this approach to

b) Major Master Lists like Chart of Accounts and Product Catalogue Master might be done in increments ONCE you have experience with this approach

c) Other Master Lists like Debtors and Creditors Masters could be restructured in time

4 Eventually you might find you have effectively re-implemented

102

10 things to look out for

1 Ambiguous names incorrect postings ndash ANSWER ndash change the name so that it is unambiguous ndash eg Factory -- Operating Cost and Factory ndash Asset

2 Jumbled accounts and other lists ndash ANSWER ndashnew sub-structure

3 Large number of dissimilar transactions in one account having to unscramble in Excel ndash ANSWER ndash create a block of well thought out accounts to replace the single account

4 Overlapping or duplicate entries ndash eg same Tyres in different places ndash ANSWER ndash close duplicates only one set of entries ndash may close both and open a new set of well-structured entries

5 Answers to ldquocommon senserdquo questions take ages to obtain ndash lots of analysis in Excel or custom software that keeps changing ndash check if all the common sense attributes are on the master record and add as necessary ndash as many as possible ndash once you start adding do the lot

103

10 things to look out for

6 Evaluate all manual spreadsheet and custom applications and determine where these are a response to inexact or sloppy configuration and progressively adjust or eliminate

7 Develop a comprehensive awareness of the need for accurate data train personnel in terms of neatness accuracy spelling capitalization accuracy of allocation etc

8 Develop soft-issue metrics ndash customer satisfaction employee satisfaction etc

9 Harmonize critical elements of information classification ndash Accounts Assets People Products ndash across all modules and all systems ndash develop an integrated environment especially between the ERP and the Operational Systems

10Balance the decision support load between modules ndash move the detail out of the General Ledger ndash 5 to 10 Asset Categories People Categories Inventory Categories etc

104

Summing up

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Some items require a very small investment ndash an ART and a science

5 A significant opportunity to get more out of your current systems

Better DECISIONS

105

What is your single most important insight from this presentation

What is the single most practical action that you can take tomorrow to apply strategic (right thing essence thinking more effectively

JamesJamesARobertsoncom

Please write down

your thoughts

NOW

If you do not act within 48 hours you probably never will (Bill Gates)

Act TODAY

106

Assisting clients to thrive through the effective application of IT and ERP

QuestionsWe will email you my book and hand-outs of slides

Dr James Robertson PrEng ndash The ERP Doctor -- Mobile +44 (0) 77 6862 2875 +27 (0)83 251 6644wwwJames-A-Robertson-and-Associatescom

JamesJamesARobertsoncom

LinkedIn httpukLinkedIncominDrJamesARobertsonERPDoctor

JARampA are available to assist in applying these principles

  • Slide 1
  • Slide 2
  • Slide 3
  • A word of caution
  • Slide 5
  • This is NOT in a Text Book
  • Pulse measurement
  • Motivating quotes
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • The fundamental requirements for an ERP
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • A classic practical example NO Executive involvement
  • Top down (CEO led) versus bottom up design
  • Slide 25
  • Three alternative ERP value scenarios Unlocking the TRUE potent
  • Slide 27
  • What is strategy An executive responsibility
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
  • Slide 47
  • Slide 48
  • Slide 49
  • What is an ERP IBIS A filing cabinet
  • IBIS ndash what every company REALLY has
  • Slide 52
  • Case Study Strategic Engineered Precision Configuration WITH C
  • Slide 54
  • Slide 55
  • Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)
  • Define Strategic Engineered Precision Configuration
  • Slide 58
  • Slide 59
  • Slide 60
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Slide 66
  • Slide 67
  • Slide 68
  • Current Issues with the hellip Master
  • Current Issues with the hellip Master (2)
  • Current Issues with the hellip Master (3)
  • Slide 72
  • Slide 73
  • Slide 74
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Slide 83
  • Slide 84
  • Slide 85
  • Slide 86
  • Slide 87
  • Slide 88
  • Slide 89
  • Slide 90
  • Slide 91
  • Slide 92
  • Slide 93
  • Slide 94
  • Slide 95
  • Slide 96
  • Slide 97
  • Slide 98
  • Slide 99
  • Slide 100
  • Slide 101
  • Slide 102
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
Page 69: IBIS – The Strategic View of Business Information -- by Dr James A Robertson PrEng

Current Issues with the hellip Master

bull Unstructured

bull Lack of robust disciplined code management

bull Different blocks of codes for different divisions

bull Same item in more than one place

bull Different categories should be in distinctly separate logical blocks

Current Issues with the hellip Master

bull Equivalent descriptions different codes

bull Warehouse codes embedded in item codes

bull As many as twenty occurrences of the same physical

bull Makes operation and reporting inaccurate and difficult

NQR500 TRUCKISUZUNQR500OR HHOSES EXT OUTSIDE REPAIRS HYD HOSES EXTOR HHOSES INT OUTSIDE REPAIRS HYD HOSES INTOR WINDOWS EXT OUTSIDE REPAIRS - WINDOWS EXTOR WINDOWS INT OUTSIDE REPAIRS - WINDOWS INTOREP HYD HOSES OUTSIDE REPAIRS - HYD HOSESOREP WINDOWS OUTSIDE REPAIRS - WINDOWSOIL MAROPA 320 MAROPA 320 OILOIL01 AUTO TRANS FLUID (ATF)DBOIL01-R0303 AUTO TRANS FLUID (ATF)DBOIL01-R0304 AUTO TRANS FLUID (ATF)DBOIL01-R0305 AUTO TRANS FLUID (ATF)DBOIL01-R0306 AUTO TRANS FLUID (ATF)DBOIL01-R0307 AUTO TRANS FLUID (ATF)DB

ITEM CODE DESCRIPTION ITEM CODE DESCRIPTION100004200002 TYRE LOCK RING SFETY 25 175R25 XGC E3 TYRE MICHELIN 175R25 XGC E3100004203007 TYRE MC1800R25XHAD 2 19575R16C TYRE MICHELIN 19575R16C100004203008 TYRE MC175R25XMD2 2 225R25 YO TYRE TYRE 100004203018 TYRE BS265R25VLTSE4 235X25 FS TYRE 100004203019 TYRE BS205R25VLTSE4 255R25 FS TYRE 100004203020 TYRE BS1200R24M840 265R25 FS TYRE 100004203026 TYRE FS195R14 CV2000 265R25 GY TYRE 100004203030 TYRE NOK205R25 L3 LODER GRIP BS265R25VLTSE4 TYRE BRIDGESTONE BS265R25VLTS100004203032 TYRE TOY265-25G25L520PR MC205R25XADN1 TYRE MICHELIN MC205R25XADN1100004203036 TYRE TOY205R25E3 MC235R25XADN1 TYRE MICHELIN MC235R25XADN1100004203055 TYRE MC1200R24XZY MC235R25XMD22 TYRE MICHELIN MC235R25XMD22100004203062 TYRE BS265-25L5 MC265R25XADN1 TYRE MICHELIN MC265R25XADN1100004203063 TYRE DUN265-25L5 MC265R25XMD22 TYRE MICHELIN MC265R25XMD22100004203065 TYRE MC1800R25XKD S1800R25 TYRE 100004203067 TYRE GENERAL 265-25L5 40PLY S225R25 YO TY TYRE 100004203074 TYRE BS295R25VLTSZ S235X25 FS TYRE 100004203077 TYRE PRIMEX 235-25L5 SLICK S255R25 FS TYRE 103194203001 TYRE BF GOOD RICH 40070R20 S265R25 BS TYRE BRIDGESTONE 265R25 VLT801070704049 TYRE O-RING 325T S265R25 FS TYRE 801070704051 TYRE VALVE S265R25 GY TYRE 801070704052 TYRE VALVE CORE SRI0008 TYRE MICHELIN 295R25 XADN801070704053 TYRE HANLING FEE SERVICE FEE TYRE SERVICE FEE1200R24 XZY E2 TYRE MICHELIN 1200R24 XZY E2 SPUD TYRE SPUD

Current Issues with the hellip Master Multiple occurrences of the same

physical entity with different codes

Very different codes for broadly identical physical entities ndash tyres ndash locate in entirely different locations in the table

Precision ordered dataVersus hellip

73

Value versus precisionA critical consideration

Practical fundamental strategic taxonomy precision

Busi

ness

valu

e d

eliv

ere

d

100

100

The goal

Just about every implementation I have ever seen

Financial cubeEssence of integrationWell over 1000 hours RampD

Location

Fun

ctio

n

Accounts

Accounts -- fi

nancial

Assets

Prod

ucts

Peop

le

Pro

ject

s

etc

Cubic business modelA logical taxonomic construct

Every organization has a location logical dimension ndash where we do what we do

and a functional logical dimension ndash what we do

These can be plotted on a matrix of function versus location

This is fundamental to the design of a chart of accounts and all other logical components that define the business

There are multiple further dimensions including income expenditure personnel machines products etc

Each of these should be described by a fundamental precision strategic taxonomy

This model in the general ledger provides a critical elment of integration

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

1 Broad concept been known to me for over twenty years

2 I have done some elements semi-manually

3 For years I thought everyone could understand this and do it

4 Never seen anything like it

5 Extremely powerful tool

The true value

1 Exceptionally high quality financial data

2 Extremely easy to access and analyze

3 Facilitate greatly improved high value executive level strategic decision making ndash the decisions to thrive

4 Properly used WILL lead to greatly improved competitiveness and profitability

5 This will enhance profitable growth

6 Every organization needs this

7 The current ERP market is estimated at US$56 billion

8 We can easily capture at least 1 of this over the next ten years ndash this is THE way of the future

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

1 Taxonomy approach immediately engages with executives to specify high level configuration focused on the essence of the business ndash focus on better decision making NOT process ndash strategic executive level facilitation ndash excellent executive engagement and custody

2 Fundamental focus on better strategic (thrive) decisions at executive and operational level ndash put the essence (strategy) of the business in the face of staff at all levels constantly

3 Design geared to answering the questions you have not yet thought to ask ndash no need for lengthy business requirements workshops

4 Orders of magnitude improvement in system strategic support value delivery ndash basis for enabling executives and managers to make much better decisions IF they do the work to interpret and act on the information

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

5 Move away from expensive resources constantly maintaining simple reports to developing sophisticated models that support high value understanding analysis and decision making

6 Major improvements in quality of master data and ease of master data maintenance

7 Systems easier and more efficient to use at a transaction level frequently results in productivity gains and head count reductions reduction in audit fees etc

8 Do things the software vendor does not think are possible and that may create substantial strategic value opportunities

9 Establish a culture of data precision in fact a whole culture relating to the way you run your systems

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

1 Strategic (thrive) decision support ndash psychology of decision making ndash strategic elements at top of list comply with cognitive span equals seven plus or minus two items at any level of hierarchy

2 Every validation list custom validation lists fully describe entities the way the business and executives think about them

3 Fundamental first principles strategic design with finely granular highly structured hierarchically presented content

4 Ease of reading and navigation ndash trailing periods indents capitalization precision language ndash semantic structure ndash JARampA originated standards and conventions

5 Ease of reporting ndash range coding ndash ease of report maintenance ndash context for precision configuration ndash ease and quality of master data maintenance

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

6 Creative strategic use of unrelated modules to work together and limited scope creative strategic custom development ndash the impossible achieved affordably

7 Cubic business model ndash a powerful logical ldquoactivity basedrdquo management model in the General Ledger ndash powerful strategic decision support benefits with major positive governance impacts and reduced audit fees ndash JARampA have custom developed software to assist with this

8 Lower long term system operating costs coupled with ORDERS OF MAGNITUDE IMPROVEMENT in effectiveness efficiency and decision support ndash better thrive (profitable growth decisions) ndash where the REAL value lies ndash answer the questions we have not yet thought of

85

e

Summing up ndash the JARampA Approach to Creating Competitive Advantage

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Requires a significant investment

5 An ART and a science

6 Vital to unlocking the true value of any Business Information System Investment

7 An opportunity for dramatic gearing of any investment

Better DECISIONS

87

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

7 Ten things to enhance your current systems

88

What can be done

1 Buy a new ERP ndash expensive high risk

2 Re-implement your current ERP ndash not quite as expensive

3 Comprehensive Data Warehouse with Precision Taxonomies ndash not nearly as expensive or high risk but still costly

4 Anything else -- SMALL changes

What is an ERPREALLY

A huge precision data processing factory that SHOULD be fed precision data in order to produce precision

results (the factory CAN be OLD)

What is an ERPRefurbish

vs Deleting a building

>
>

1 Software settings

2 Cubic Business Modeltrade in the General Ledger

3 Asset classification

4 Product Material Item classification catalogue

5 Classification of Personnel

6 Other specific classifications

7 Unique attributes on Products and other classification master data

8 General record level attribute settings

9 Other configuration settings

Components of Precision Configuration

93

How is value created

Value is created by business actions that deliver on the essence of why the organization exists and how it thrives

Value manifests through increased profitability growth acquisitions job satisfaction fulfilment of the strategic vision

The consequence of intuitive intelligent informed leadership business decisions ndash thrive decisions

Such decisions are facilitated accelerated and enhanced through access to more intelligent meaningful and relevant information

Answers to the questions I have not yet thought to ask

Such ldquointelligent informationrdquo is assembled as a consequence of high level strategic and executive level input into the design of the data CONTENT ndash taxonomies designed to catalogue every conceivably relevant classification ahead of time

High value intelligent c

ontent desig

n

94

Some SMALL things YOU can doTo make your ERP work better for you TOMORROW

1 Repopulate key standard attribute tables

2 Create new custom attribute tables

95

Repopulate key standard attribute tables

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

Drastically im

prove the content o

f some

key tables s

uch as Credit N

ote Reasons

Product Ite

m Class etc

96

Develop lists

1 One to ten people in a room with a projector

2 Brainstorm all possible content for the list ndash capture on screen

3 Each summarize to between five and ten headings

4 Type all the lists in

5 Combine them into between five and ten groups

6 Give each group a heading

7 Lift out sub-categories

8 Code ndash remember indents trailing periods capitalization

9 Check impacts

10Implement

97

Develop lists 2

1 Quality of list is dependent on quality of input

2 Want lists to be complete comprehensive and well designed

3 Design compromises will be with you for ever

4 Document

5 Train

6 Utilize

98

Develop lists 3

1 Develop Hierarchy

a) Hierarchy of descriptions ndash indent each level by one character position

b) HEADINGS IN CAPITAL LETTERS

c) Posting level items in Proper Case

d) Abbreviate as necessary

2 Code

a) Mirror indents with trailing periods

b) Gap code

c) Mnemonic Alpha preferred else Alpha Numeric else Numeric

d) 1 to 4 character segments separated by ldquo-rdquo

99

Create new custom attribute tables

Add user defined attri

bute fields anywhere

where they m

ake sense ndash P

roducts

Debtors (Custo

mers) e

tc

100

Develop attributes

1 One to ten people in a room with a projector

2 Brainstorm all possible attributes for management information

3 If in doubt add

4 Structure and Code as before

5 Capture sheets

6 Train staff to classify and add

7 Reports

8 Identify clever functionality that can work with attributes add where cost effective

9 Harvest information

101

Unlocking the full potential

1 Progressively improve classifications and add attributes

2 Progressively develop reports analysis and custom functionality

3 Advance to more complex and inter-related lists

a) Product Item Material Class Group is the largest list that you might apply this approach to

b) Major Master Lists like Chart of Accounts and Product Catalogue Master might be done in increments ONCE you have experience with this approach

c) Other Master Lists like Debtors and Creditors Masters could be restructured in time

4 Eventually you might find you have effectively re-implemented

102

10 things to look out for

1 Ambiguous names incorrect postings ndash ANSWER ndash change the name so that it is unambiguous ndash eg Factory -- Operating Cost and Factory ndash Asset

2 Jumbled accounts and other lists ndash ANSWER ndashnew sub-structure

3 Large number of dissimilar transactions in one account having to unscramble in Excel ndash ANSWER ndash create a block of well thought out accounts to replace the single account

4 Overlapping or duplicate entries ndash eg same Tyres in different places ndash ANSWER ndash close duplicates only one set of entries ndash may close both and open a new set of well-structured entries

5 Answers to ldquocommon senserdquo questions take ages to obtain ndash lots of analysis in Excel or custom software that keeps changing ndash check if all the common sense attributes are on the master record and add as necessary ndash as many as possible ndash once you start adding do the lot

103

10 things to look out for

6 Evaluate all manual spreadsheet and custom applications and determine where these are a response to inexact or sloppy configuration and progressively adjust or eliminate

7 Develop a comprehensive awareness of the need for accurate data train personnel in terms of neatness accuracy spelling capitalization accuracy of allocation etc

8 Develop soft-issue metrics ndash customer satisfaction employee satisfaction etc

9 Harmonize critical elements of information classification ndash Accounts Assets People Products ndash across all modules and all systems ndash develop an integrated environment especially between the ERP and the Operational Systems

10Balance the decision support load between modules ndash move the detail out of the General Ledger ndash 5 to 10 Asset Categories People Categories Inventory Categories etc

104

Summing up

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Some items require a very small investment ndash an ART and a science

5 A significant opportunity to get more out of your current systems

Better DECISIONS

105

What is your single most important insight from this presentation

What is the single most practical action that you can take tomorrow to apply strategic (right thing essence thinking more effectively

JamesJamesARobertsoncom

Please write down

your thoughts

NOW

If you do not act within 48 hours you probably never will (Bill Gates)

Act TODAY

106

Assisting clients to thrive through the effective application of IT and ERP

QuestionsWe will email you my book and hand-outs of slides

Dr James Robertson PrEng ndash The ERP Doctor -- Mobile +44 (0) 77 6862 2875 +27 (0)83 251 6644wwwJames-A-Robertson-and-Associatescom

JamesJamesARobertsoncom

LinkedIn httpukLinkedIncominDrJamesARobertsonERPDoctor

JARampA are available to assist in applying these principles

  • Slide 1
  • Slide 2
  • Slide 3
  • A word of caution
  • Slide 5
  • This is NOT in a Text Book
  • Pulse measurement
  • Motivating quotes
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • The fundamental requirements for an ERP
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • A classic practical example NO Executive involvement
  • Top down (CEO led) versus bottom up design
  • Slide 25
  • Three alternative ERP value scenarios Unlocking the TRUE potent
  • Slide 27
  • What is strategy An executive responsibility
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
  • Slide 47
  • Slide 48
  • Slide 49
  • What is an ERP IBIS A filing cabinet
  • IBIS ndash what every company REALLY has
  • Slide 52
  • Case Study Strategic Engineered Precision Configuration WITH C
  • Slide 54
  • Slide 55
  • Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)
  • Define Strategic Engineered Precision Configuration
  • Slide 58
  • Slide 59
  • Slide 60
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Slide 66
  • Slide 67
  • Slide 68
  • Current Issues with the hellip Master
  • Current Issues with the hellip Master (2)
  • Current Issues with the hellip Master (3)
  • Slide 72
  • Slide 73
  • Slide 74
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Slide 83
  • Slide 84
  • Slide 85
  • Slide 86
  • Slide 87
  • Slide 88
  • Slide 89
  • Slide 90
  • Slide 91
  • Slide 92
  • Slide 93
  • Slide 94
  • Slide 95
  • Slide 96
  • Slide 97
  • Slide 98
  • Slide 99
  • Slide 100
  • Slide 101
  • Slide 102
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
Page 70: IBIS – The Strategic View of Business Information -- by Dr James A Robertson PrEng

Current Issues with the hellip Master

bull Equivalent descriptions different codes

bull Warehouse codes embedded in item codes

bull As many as twenty occurrences of the same physical

bull Makes operation and reporting inaccurate and difficult

NQR500 TRUCKISUZUNQR500OR HHOSES EXT OUTSIDE REPAIRS HYD HOSES EXTOR HHOSES INT OUTSIDE REPAIRS HYD HOSES INTOR WINDOWS EXT OUTSIDE REPAIRS - WINDOWS EXTOR WINDOWS INT OUTSIDE REPAIRS - WINDOWS INTOREP HYD HOSES OUTSIDE REPAIRS - HYD HOSESOREP WINDOWS OUTSIDE REPAIRS - WINDOWSOIL MAROPA 320 MAROPA 320 OILOIL01 AUTO TRANS FLUID (ATF)DBOIL01-R0303 AUTO TRANS FLUID (ATF)DBOIL01-R0304 AUTO TRANS FLUID (ATF)DBOIL01-R0305 AUTO TRANS FLUID (ATF)DBOIL01-R0306 AUTO TRANS FLUID (ATF)DBOIL01-R0307 AUTO TRANS FLUID (ATF)DB

ITEM CODE DESCRIPTION ITEM CODE DESCRIPTION100004200002 TYRE LOCK RING SFETY 25 175R25 XGC E3 TYRE MICHELIN 175R25 XGC E3100004203007 TYRE MC1800R25XHAD 2 19575R16C TYRE MICHELIN 19575R16C100004203008 TYRE MC175R25XMD2 2 225R25 YO TYRE TYRE 100004203018 TYRE BS265R25VLTSE4 235X25 FS TYRE 100004203019 TYRE BS205R25VLTSE4 255R25 FS TYRE 100004203020 TYRE BS1200R24M840 265R25 FS TYRE 100004203026 TYRE FS195R14 CV2000 265R25 GY TYRE 100004203030 TYRE NOK205R25 L3 LODER GRIP BS265R25VLTSE4 TYRE BRIDGESTONE BS265R25VLTS100004203032 TYRE TOY265-25G25L520PR MC205R25XADN1 TYRE MICHELIN MC205R25XADN1100004203036 TYRE TOY205R25E3 MC235R25XADN1 TYRE MICHELIN MC235R25XADN1100004203055 TYRE MC1200R24XZY MC235R25XMD22 TYRE MICHELIN MC235R25XMD22100004203062 TYRE BS265-25L5 MC265R25XADN1 TYRE MICHELIN MC265R25XADN1100004203063 TYRE DUN265-25L5 MC265R25XMD22 TYRE MICHELIN MC265R25XMD22100004203065 TYRE MC1800R25XKD S1800R25 TYRE 100004203067 TYRE GENERAL 265-25L5 40PLY S225R25 YO TY TYRE 100004203074 TYRE BS295R25VLTSZ S235X25 FS TYRE 100004203077 TYRE PRIMEX 235-25L5 SLICK S255R25 FS TYRE 103194203001 TYRE BF GOOD RICH 40070R20 S265R25 BS TYRE BRIDGESTONE 265R25 VLT801070704049 TYRE O-RING 325T S265R25 FS TYRE 801070704051 TYRE VALVE S265R25 GY TYRE 801070704052 TYRE VALVE CORE SRI0008 TYRE MICHELIN 295R25 XADN801070704053 TYRE HANLING FEE SERVICE FEE TYRE SERVICE FEE1200R24 XZY E2 TYRE MICHELIN 1200R24 XZY E2 SPUD TYRE SPUD

Current Issues with the hellip Master Multiple occurrences of the same

physical entity with different codes

Very different codes for broadly identical physical entities ndash tyres ndash locate in entirely different locations in the table

Precision ordered dataVersus hellip

73

Value versus precisionA critical consideration

Practical fundamental strategic taxonomy precision

Busi

ness

valu

e d

eliv

ere

d

100

100

The goal

Just about every implementation I have ever seen

Financial cubeEssence of integrationWell over 1000 hours RampD

Location

Fun

ctio

n

Accounts

Accounts -- fi

nancial

Assets

Prod

ucts

Peop

le

Pro

ject

s

etc

Cubic business modelA logical taxonomic construct

Every organization has a location logical dimension ndash where we do what we do

and a functional logical dimension ndash what we do

These can be plotted on a matrix of function versus location

This is fundamental to the design of a chart of accounts and all other logical components that define the business

There are multiple further dimensions including income expenditure personnel machines products etc

Each of these should be described by a fundamental precision strategic taxonomy

This model in the general ledger provides a critical elment of integration

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

1 Broad concept been known to me for over twenty years

2 I have done some elements semi-manually

3 For years I thought everyone could understand this and do it

4 Never seen anything like it

5 Extremely powerful tool

The true value

1 Exceptionally high quality financial data

2 Extremely easy to access and analyze

3 Facilitate greatly improved high value executive level strategic decision making ndash the decisions to thrive

4 Properly used WILL lead to greatly improved competitiveness and profitability

5 This will enhance profitable growth

6 Every organization needs this

7 The current ERP market is estimated at US$56 billion

8 We can easily capture at least 1 of this over the next ten years ndash this is THE way of the future

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

1 Taxonomy approach immediately engages with executives to specify high level configuration focused on the essence of the business ndash focus on better decision making NOT process ndash strategic executive level facilitation ndash excellent executive engagement and custody

2 Fundamental focus on better strategic (thrive) decisions at executive and operational level ndash put the essence (strategy) of the business in the face of staff at all levels constantly

3 Design geared to answering the questions you have not yet thought to ask ndash no need for lengthy business requirements workshops

4 Orders of magnitude improvement in system strategic support value delivery ndash basis for enabling executives and managers to make much better decisions IF they do the work to interpret and act on the information

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

5 Move away from expensive resources constantly maintaining simple reports to developing sophisticated models that support high value understanding analysis and decision making

6 Major improvements in quality of master data and ease of master data maintenance

7 Systems easier and more efficient to use at a transaction level frequently results in productivity gains and head count reductions reduction in audit fees etc

8 Do things the software vendor does not think are possible and that may create substantial strategic value opportunities

9 Establish a culture of data precision in fact a whole culture relating to the way you run your systems

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

1 Strategic (thrive) decision support ndash psychology of decision making ndash strategic elements at top of list comply with cognitive span equals seven plus or minus two items at any level of hierarchy

2 Every validation list custom validation lists fully describe entities the way the business and executives think about them

3 Fundamental first principles strategic design with finely granular highly structured hierarchically presented content

4 Ease of reading and navigation ndash trailing periods indents capitalization precision language ndash semantic structure ndash JARampA originated standards and conventions

5 Ease of reporting ndash range coding ndash ease of report maintenance ndash context for precision configuration ndash ease and quality of master data maintenance

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

6 Creative strategic use of unrelated modules to work together and limited scope creative strategic custom development ndash the impossible achieved affordably

7 Cubic business model ndash a powerful logical ldquoactivity basedrdquo management model in the General Ledger ndash powerful strategic decision support benefits with major positive governance impacts and reduced audit fees ndash JARampA have custom developed software to assist with this

8 Lower long term system operating costs coupled with ORDERS OF MAGNITUDE IMPROVEMENT in effectiveness efficiency and decision support ndash better thrive (profitable growth decisions) ndash where the REAL value lies ndash answer the questions we have not yet thought of

85

e

Summing up ndash the JARampA Approach to Creating Competitive Advantage

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Requires a significant investment

5 An ART and a science

6 Vital to unlocking the true value of any Business Information System Investment

7 An opportunity for dramatic gearing of any investment

Better DECISIONS

87

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

7 Ten things to enhance your current systems

88

What can be done

1 Buy a new ERP ndash expensive high risk

2 Re-implement your current ERP ndash not quite as expensive

3 Comprehensive Data Warehouse with Precision Taxonomies ndash not nearly as expensive or high risk but still costly

4 Anything else -- SMALL changes

What is an ERPREALLY

A huge precision data processing factory that SHOULD be fed precision data in order to produce precision

results (the factory CAN be OLD)

What is an ERPRefurbish

vs Deleting a building

>
>

1 Software settings

2 Cubic Business Modeltrade in the General Ledger

3 Asset classification

4 Product Material Item classification catalogue

5 Classification of Personnel

6 Other specific classifications

7 Unique attributes on Products and other classification master data

8 General record level attribute settings

9 Other configuration settings

Components of Precision Configuration

93

How is value created

Value is created by business actions that deliver on the essence of why the organization exists and how it thrives

Value manifests through increased profitability growth acquisitions job satisfaction fulfilment of the strategic vision

The consequence of intuitive intelligent informed leadership business decisions ndash thrive decisions

Such decisions are facilitated accelerated and enhanced through access to more intelligent meaningful and relevant information

Answers to the questions I have not yet thought to ask

Such ldquointelligent informationrdquo is assembled as a consequence of high level strategic and executive level input into the design of the data CONTENT ndash taxonomies designed to catalogue every conceivably relevant classification ahead of time

High value intelligent c

ontent desig

n

94

Some SMALL things YOU can doTo make your ERP work better for you TOMORROW

1 Repopulate key standard attribute tables

2 Create new custom attribute tables

95

Repopulate key standard attribute tables

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

Drastically im

prove the content o

f some

key tables s

uch as Credit N

ote Reasons

Product Ite

m Class etc

96

Develop lists

1 One to ten people in a room with a projector

2 Brainstorm all possible content for the list ndash capture on screen

3 Each summarize to between five and ten headings

4 Type all the lists in

5 Combine them into between five and ten groups

6 Give each group a heading

7 Lift out sub-categories

8 Code ndash remember indents trailing periods capitalization

9 Check impacts

10Implement

97

Develop lists 2

1 Quality of list is dependent on quality of input

2 Want lists to be complete comprehensive and well designed

3 Design compromises will be with you for ever

4 Document

5 Train

6 Utilize

98

Develop lists 3

1 Develop Hierarchy

a) Hierarchy of descriptions ndash indent each level by one character position

b) HEADINGS IN CAPITAL LETTERS

c) Posting level items in Proper Case

d) Abbreviate as necessary

2 Code

a) Mirror indents with trailing periods

b) Gap code

c) Mnemonic Alpha preferred else Alpha Numeric else Numeric

d) 1 to 4 character segments separated by ldquo-rdquo

99

Create new custom attribute tables

Add user defined attri

bute fields anywhere

where they m

ake sense ndash P

roducts

Debtors (Custo

mers) e

tc

100

Develop attributes

1 One to ten people in a room with a projector

2 Brainstorm all possible attributes for management information

3 If in doubt add

4 Structure and Code as before

5 Capture sheets

6 Train staff to classify and add

7 Reports

8 Identify clever functionality that can work with attributes add where cost effective

9 Harvest information

101

Unlocking the full potential

1 Progressively improve classifications and add attributes

2 Progressively develop reports analysis and custom functionality

3 Advance to more complex and inter-related lists

a) Product Item Material Class Group is the largest list that you might apply this approach to

b) Major Master Lists like Chart of Accounts and Product Catalogue Master might be done in increments ONCE you have experience with this approach

c) Other Master Lists like Debtors and Creditors Masters could be restructured in time

4 Eventually you might find you have effectively re-implemented

102

10 things to look out for

1 Ambiguous names incorrect postings ndash ANSWER ndash change the name so that it is unambiguous ndash eg Factory -- Operating Cost and Factory ndash Asset

2 Jumbled accounts and other lists ndash ANSWER ndashnew sub-structure

3 Large number of dissimilar transactions in one account having to unscramble in Excel ndash ANSWER ndash create a block of well thought out accounts to replace the single account

4 Overlapping or duplicate entries ndash eg same Tyres in different places ndash ANSWER ndash close duplicates only one set of entries ndash may close both and open a new set of well-structured entries

5 Answers to ldquocommon senserdquo questions take ages to obtain ndash lots of analysis in Excel or custom software that keeps changing ndash check if all the common sense attributes are on the master record and add as necessary ndash as many as possible ndash once you start adding do the lot

103

10 things to look out for

6 Evaluate all manual spreadsheet and custom applications and determine where these are a response to inexact or sloppy configuration and progressively adjust or eliminate

7 Develop a comprehensive awareness of the need for accurate data train personnel in terms of neatness accuracy spelling capitalization accuracy of allocation etc

8 Develop soft-issue metrics ndash customer satisfaction employee satisfaction etc

9 Harmonize critical elements of information classification ndash Accounts Assets People Products ndash across all modules and all systems ndash develop an integrated environment especially between the ERP and the Operational Systems

10Balance the decision support load between modules ndash move the detail out of the General Ledger ndash 5 to 10 Asset Categories People Categories Inventory Categories etc

104

Summing up

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Some items require a very small investment ndash an ART and a science

5 A significant opportunity to get more out of your current systems

Better DECISIONS

105

What is your single most important insight from this presentation

What is the single most practical action that you can take tomorrow to apply strategic (right thing essence thinking more effectively

JamesJamesARobertsoncom

Please write down

your thoughts

NOW

If you do not act within 48 hours you probably never will (Bill Gates)

Act TODAY

106

Assisting clients to thrive through the effective application of IT and ERP

QuestionsWe will email you my book and hand-outs of slides

Dr James Robertson PrEng ndash The ERP Doctor -- Mobile +44 (0) 77 6862 2875 +27 (0)83 251 6644wwwJames-A-Robertson-and-Associatescom

JamesJamesARobertsoncom

LinkedIn httpukLinkedIncominDrJamesARobertsonERPDoctor

JARampA are available to assist in applying these principles

  • Slide 1
  • Slide 2
  • Slide 3
  • A word of caution
  • Slide 5
  • This is NOT in a Text Book
  • Pulse measurement
  • Motivating quotes
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • The fundamental requirements for an ERP
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • A classic practical example NO Executive involvement
  • Top down (CEO led) versus bottom up design
  • Slide 25
  • Three alternative ERP value scenarios Unlocking the TRUE potent
  • Slide 27
  • What is strategy An executive responsibility
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
  • Slide 47
  • Slide 48
  • Slide 49
  • What is an ERP IBIS A filing cabinet
  • IBIS ndash what every company REALLY has
  • Slide 52
  • Case Study Strategic Engineered Precision Configuration WITH C
  • Slide 54
  • Slide 55
  • Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)
  • Define Strategic Engineered Precision Configuration
  • Slide 58
  • Slide 59
  • Slide 60
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Slide 66
  • Slide 67
  • Slide 68
  • Current Issues with the hellip Master
  • Current Issues with the hellip Master (2)
  • Current Issues with the hellip Master (3)
  • Slide 72
  • Slide 73
  • Slide 74
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Slide 83
  • Slide 84
  • Slide 85
  • Slide 86
  • Slide 87
  • Slide 88
  • Slide 89
  • Slide 90
  • Slide 91
  • Slide 92
  • Slide 93
  • Slide 94
  • Slide 95
  • Slide 96
  • Slide 97
  • Slide 98
  • Slide 99
  • Slide 100
  • Slide 101
  • Slide 102
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
Page 71: IBIS – The Strategic View of Business Information -- by Dr James A Robertson PrEng

ITEM CODE DESCRIPTION ITEM CODE DESCRIPTION100004200002 TYRE LOCK RING SFETY 25 175R25 XGC E3 TYRE MICHELIN 175R25 XGC E3100004203007 TYRE MC1800R25XHAD 2 19575R16C TYRE MICHELIN 19575R16C100004203008 TYRE MC175R25XMD2 2 225R25 YO TYRE TYRE 100004203018 TYRE BS265R25VLTSE4 235X25 FS TYRE 100004203019 TYRE BS205R25VLTSE4 255R25 FS TYRE 100004203020 TYRE BS1200R24M840 265R25 FS TYRE 100004203026 TYRE FS195R14 CV2000 265R25 GY TYRE 100004203030 TYRE NOK205R25 L3 LODER GRIP BS265R25VLTSE4 TYRE BRIDGESTONE BS265R25VLTS100004203032 TYRE TOY265-25G25L520PR MC205R25XADN1 TYRE MICHELIN MC205R25XADN1100004203036 TYRE TOY205R25E3 MC235R25XADN1 TYRE MICHELIN MC235R25XADN1100004203055 TYRE MC1200R24XZY MC235R25XMD22 TYRE MICHELIN MC235R25XMD22100004203062 TYRE BS265-25L5 MC265R25XADN1 TYRE MICHELIN MC265R25XADN1100004203063 TYRE DUN265-25L5 MC265R25XMD22 TYRE MICHELIN MC265R25XMD22100004203065 TYRE MC1800R25XKD S1800R25 TYRE 100004203067 TYRE GENERAL 265-25L5 40PLY S225R25 YO TY TYRE 100004203074 TYRE BS295R25VLTSZ S235X25 FS TYRE 100004203077 TYRE PRIMEX 235-25L5 SLICK S255R25 FS TYRE 103194203001 TYRE BF GOOD RICH 40070R20 S265R25 BS TYRE BRIDGESTONE 265R25 VLT801070704049 TYRE O-RING 325T S265R25 FS TYRE 801070704051 TYRE VALVE S265R25 GY TYRE 801070704052 TYRE VALVE CORE SRI0008 TYRE MICHELIN 295R25 XADN801070704053 TYRE HANLING FEE SERVICE FEE TYRE SERVICE FEE1200R24 XZY E2 TYRE MICHELIN 1200R24 XZY E2 SPUD TYRE SPUD

Current Issues with the hellip Master Multiple occurrences of the same

physical entity with different codes

Very different codes for broadly identical physical entities ndash tyres ndash locate in entirely different locations in the table

Precision ordered dataVersus hellip

73

Value versus precisionA critical consideration

Practical fundamental strategic taxonomy precision

Busi

ness

valu

e d

eliv

ere

d

100

100

The goal

Just about every implementation I have ever seen

Financial cubeEssence of integrationWell over 1000 hours RampD

Location

Fun

ctio

n

Accounts

Accounts -- fi

nancial

Assets

Prod

ucts

Peop

le

Pro

ject

s

etc

Cubic business modelA logical taxonomic construct

Every organization has a location logical dimension ndash where we do what we do

and a functional logical dimension ndash what we do

These can be plotted on a matrix of function versus location

This is fundamental to the design of a chart of accounts and all other logical components that define the business

There are multiple further dimensions including income expenditure personnel machines products etc

Each of these should be described by a fundamental precision strategic taxonomy

This model in the general ledger provides a critical elment of integration

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

1 Broad concept been known to me for over twenty years

2 I have done some elements semi-manually

3 For years I thought everyone could understand this and do it

4 Never seen anything like it

5 Extremely powerful tool

The true value

1 Exceptionally high quality financial data

2 Extremely easy to access and analyze

3 Facilitate greatly improved high value executive level strategic decision making ndash the decisions to thrive

4 Properly used WILL lead to greatly improved competitiveness and profitability

5 This will enhance profitable growth

6 Every organization needs this

7 The current ERP market is estimated at US$56 billion

8 We can easily capture at least 1 of this over the next ten years ndash this is THE way of the future

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

1 Taxonomy approach immediately engages with executives to specify high level configuration focused on the essence of the business ndash focus on better decision making NOT process ndash strategic executive level facilitation ndash excellent executive engagement and custody

2 Fundamental focus on better strategic (thrive) decisions at executive and operational level ndash put the essence (strategy) of the business in the face of staff at all levels constantly

3 Design geared to answering the questions you have not yet thought to ask ndash no need for lengthy business requirements workshops

4 Orders of magnitude improvement in system strategic support value delivery ndash basis for enabling executives and managers to make much better decisions IF they do the work to interpret and act on the information

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

5 Move away from expensive resources constantly maintaining simple reports to developing sophisticated models that support high value understanding analysis and decision making

6 Major improvements in quality of master data and ease of master data maintenance

7 Systems easier and more efficient to use at a transaction level frequently results in productivity gains and head count reductions reduction in audit fees etc

8 Do things the software vendor does not think are possible and that may create substantial strategic value opportunities

9 Establish a culture of data precision in fact a whole culture relating to the way you run your systems

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

1 Strategic (thrive) decision support ndash psychology of decision making ndash strategic elements at top of list comply with cognitive span equals seven plus or minus two items at any level of hierarchy

2 Every validation list custom validation lists fully describe entities the way the business and executives think about them

3 Fundamental first principles strategic design with finely granular highly structured hierarchically presented content

4 Ease of reading and navigation ndash trailing periods indents capitalization precision language ndash semantic structure ndash JARampA originated standards and conventions

5 Ease of reporting ndash range coding ndash ease of report maintenance ndash context for precision configuration ndash ease and quality of master data maintenance

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

6 Creative strategic use of unrelated modules to work together and limited scope creative strategic custom development ndash the impossible achieved affordably

7 Cubic business model ndash a powerful logical ldquoactivity basedrdquo management model in the General Ledger ndash powerful strategic decision support benefits with major positive governance impacts and reduced audit fees ndash JARampA have custom developed software to assist with this

8 Lower long term system operating costs coupled with ORDERS OF MAGNITUDE IMPROVEMENT in effectiveness efficiency and decision support ndash better thrive (profitable growth decisions) ndash where the REAL value lies ndash answer the questions we have not yet thought of

85

e

Summing up ndash the JARampA Approach to Creating Competitive Advantage

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Requires a significant investment

5 An ART and a science

6 Vital to unlocking the true value of any Business Information System Investment

7 An opportunity for dramatic gearing of any investment

Better DECISIONS

87

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

7 Ten things to enhance your current systems

88

What can be done

1 Buy a new ERP ndash expensive high risk

2 Re-implement your current ERP ndash not quite as expensive

3 Comprehensive Data Warehouse with Precision Taxonomies ndash not nearly as expensive or high risk but still costly

4 Anything else -- SMALL changes

What is an ERPREALLY

A huge precision data processing factory that SHOULD be fed precision data in order to produce precision

results (the factory CAN be OLD)

What is an ERPRefurbish

vs Deleting a building

>
>

1 Software settings

2 Cubic Business Modeltrade in the General Ledger

3 Asset classification

4 Product Material Item classification catalogue

5 Classification of Personnel

6 Other specific classifications

7 Unique attributes on Products and other classification master data

8 General record level attribute settings

9 Other configuration settings

Components of Precision Configuration

93

How is value created

Value is created by business actions that deliver on the essence of why the organization exists and how it thrives

Value manifests through increased profitability growth acquisitions job satisfaction fulfilment of the strategic vision

The consequence of intuitive intelligent informed leadership business decisions ndash thrive decisions

Such decisions are facilitated accelerated and enhanced through access to more intelligent meaningful and relevant information

Answers to the questions I have not yet thought to ask

Such ldquointelligent informationrdquo is assembled as a consequence of high level strategic and executive level input into the design of the data CONTENT ndash taxonomies designed to catalogue every conceivably relevant classification ahead of time

High value intelligent c

ontent desig

n

94

Some SMALL things YOU can doTo make your ERP work better for you TOMORROW

1 Repopulate key standard attribute tables

2 Create new custom attribute tables

95

Repopulate key standard attribute tables

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

Drastically im

prove the content o

f some

key tables s

uch as Credit N

ote Reasons

Product Ite

m Class etc

96

Develop lists

1 One to ten people in a room with a projector

2 Brainstorm all possible content for the list ndash capture on screen

3 Each summarize to between five and ten headings

4 Type all the lists in

5 Combine them into between five and ten groups

6 Give each group a heading

7 Lift out sub-categories

8 Code ndash remember indents trailing periods capitalization

9 Check impacts

10Implement

97

Develop lists 2

1 Quality of list is dependent on quality of input

2 Want lists to be complete comprehensive and well designed

3 Design compromises will be with you for ever

4 Document

5 Train

6 Utilize

98

Develop lists 3

1 Develop Hierarchy

a) Hierarchy of descriptions ndash indent each level by one character position

b) HEADINGS IN CAPITAL LETTERS

c) Posting level items in Proper Case

d) Abbreviate as necessary

2 Code

a) Mirror indents with trailing periods

b) Gap code

c) Mnemonic Alpha preferred else Alpha Numeric else Numeric

d) 1 to 4 character segments separated by ldquo-rdquo

99

Create new custom attribute tables

Add user defined attri

bute fields anywhere

where they m

ake sense ndash P

roducts

Debtors (Custo

mers) e

tc

100

Develop attributes

1 One to ten people in a room with a projector

2 Brainstorm all possible attributes for management information

3 If in doubt add

4 Structure and Code as before

5 Capture sheets

6 Train staff to classify and add

7 Reports

8 Identify clever functionality that can work with attributes add where cost effective

9 Harvest information

101

Unlocking the full potential

1 Progressively improve classifications and add attributes

2 Progressively develop reports analysis and custom functionality

3 Advance to more complex and inter-related lists

a) Product Item Material Class Group is the largest list that you might apply this approach to

b) Major Master Lists like Chart of Accounts and Product Catalogue Master might be done in increments ONCE you have experience with this approach

c) Other Master Lists like Debtors and Creditors Masters could be restructured in time

4 Eventually you might find you have effectively re-implemented

102

10 things to look out for

1 Ambiguous names incorrect postings ndash ANSWER ndash change the name so that it is unambiguous ndash eg Factory -- Operating Cost and Factory ndash Asset

2 Jumbled accounts and other lists ndash ANSWER ndashnew sub-structure

3 Large number of dissimilar transactions in one account having to unscramble in Excel ndash ANSWER ndash create a block of well thought out accounts to replace the single account

4 Overlapping or duplicate entries ndash eg same Tyres in different places ndash ANSWER ndash close duplicates only one set of entries ndash may close both and open a new set of well-structured entries

5 Answers to ldquocommon senserdquo questions take ages to obtain ndash lots of analysis in Excel or custom software that keeps changing ndash check if all the common sense attributes are on the master record and add as necessary ndash as many as possible ndash once you start adding do the lot

103

10 things to look out for

6 Evaluate all manual spreadsheet and custom applications and determine where these are a response to inexact or sloppy configuration and progressively adjust or eliminate

7 Develop a comprehensive awareness of the need for accurate data train personnel in terms of neatness accuracy spelling capitalization accuracy of allocation etc

8 Develop soft-issue metrics ndash customer satisfaction employee satisfaction etc

9 Harmonize critical elements of information classification ndash Accounts Assets People Products ndash across all modules and all systems ndash develop an integrated environment especially between the ERP and the Operational Systems

10Balance the decision support load between modules ndash move the detail out of the General Ledger ndash 5 to 10 Asset Categories People Categories Inventory Categories etc

104

Summing up

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Some items require a very small investment ndash an ART and a science

5 A significant opportunity to get more out of your current systems

Better DECISIONS

105

What is your single most important insight from this presentation

What is the single most practical action that you can take tomorrow to apply strategic (right thing essence thinking more effectively

JamesJamesARobertsoncom

Please write down

your thoughts

NOW

If you do not act within 48 hours you probably never will (Bill Gates)

Act TODAY

106

Assisting clients to thrive through the effective application of IT and ERP

QuestionsWe will email you my book and hand-outs of slides

Dr James Robertson PrEng ndash The ERP Doctor -- Mobile +44 (0) 77 6862 2875 +27 (0)83 251 6644wwwJames-A-Robertson-and-Associatescom

JamesJamesARobertsoncom

LinkedIn httpukLinkedIncominDrJamesARobertsonERPDoctor

JARampA are available to assist in applying these principles

  • Slide 1
  • Slide 2
  • Slide 3
  • A word of caution
  • Slide 5
  • This is NOT in a Text Book
  • Pulse measurement
  • Motivating quotes
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • The fundamental requirements for an ERP
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • A classic practical example NO Executive involvement
  • Top down (CEO led) versus bottom up design
  • Slide 25
  • Three alternative ERP value scenarios Unlocking the TRUE potent
  • Slide 27
  • What is strategy An executive responsibility
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
  • Slide 47
  • Slide 48
  • Slide 49
  • What is an ERP IBIS A filing cabinet
  • IBIS ndash what every company REALLY has
  • Slide 52
  • Case Study Strategic Engineered Precision Configuration WITH C
  • Slide 54
  • Slide 55
  • Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)
  • Define Strategic Engineered Precision Configuration
  • Slide 58
  • Slide 59
  • Slide 60
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Slide 66
  • Slide 67
  • Slide 68
  • Current Issues with the hellip Master
  • Current Issues with the hellip Master (2)
  • Current Issues with the hellip Master (3)
  • Slide 72
  • Slide 73
  • Slide 74
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Slide 83
  • Slide 84
  • Slide 85
  • Slide 86
  • Slide 87
  • Slide 88
  • Slide 89
  • Slide 90
  • Slide 91
  • Slide 92
  • Slide 93
  • Slide 94
  • Slide 95
  • Slide 96
  • Slide 97
  • Slide 98
  • Slide 99
  • Slide 100
  • Slide 101
  • Slide 102
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
Page 72: IBIS – The Strategic View of Business Information -- by Dr James A Robertson PrEng

Precision ordered dataVersus hellip

73

Value versus precisionA critical consideration

Practical fundamental strategic taxonomy precision

Busi

ness

valu

e d

eliv

ere

d

100

100

The goal

Just about every implementation I have ever seen

Financial cubeEssence of integrationWell over 1000 hours RampD

Location

Fun

ctio

n

Accounts

Accounts -- fi

nancial

Assets

Prod

ucts

Peop

le

Pro

ject

s

etc

Cubic business modelA logical taxonomic construct

Every organization has a location logical dimension ndash where we do what we do

and a functional logical dimension ndash what we do

These can be plotted on a matrix of function versus location

This is fundamental to the design of a chart of accounts and all other logical components that define the business

There are multiple further dimensions including income expenditure personnel machines products etc

Each of these should be described by a fundamental precision strategic taxonomy

This model in the general ledger provides a critical elment of integration

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

1 Broad concept been known to me for over twenty years

2 I have done some elements semi-manually

3 For years I thought everyone could understand this and do it

4 Never seen anything like it

5 Extremely powerful tool

The true value

1 Exceptionally high quality financial data

2 Extremely easy to access and analyze

3 Facilitate greatly improved high value executive level strategic decision making ndash the decisions to thrive

4 Properly used WILL lead to greatly improved competitiveness and profitability

5 This will enhance profitable growth

6 Every organization needs this

7 The current ERP market is estimated at US$56 billion

8 We can easily capture at least 1 of this over the next ten years ndash this is THE way of the future

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

1 Taxonomy approach immediately engages with executives to specify high level configuration focused on the essence of the business ndash focus on better decision making NOT process ndash strategic executive level facilitation ndash excellent executive engagement and custody

2 Fundamental focus on better strategic (thrive) decisions at executive and operational level ndash put the essence (strategy) of the business in the face of staff at all levels constantly

3 Design geared to answering the questions you have not yet thought to ask ndash no need for lengthy business requirements workshops

4 Orders of magnitude improvement in system strategic support value delivery ndash basis for enabling executives and managers to make much better decisions IF they do the work to interpret and act on the information

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

5 Move away from expensive resources constantly maintaining simple reports to developing sophisticated models that support high value understanding analysis and decision making

6 Major improvements in quality of master data and ease of master data maintenance

7 Systems easier and more efficient to use at a transaction level frequently results in productivity gains and head count reductions reduction in audit fees etc

8 Do things the software vendor does not think are possible and that may create substantial strategic value opportunities

9 Establish a culture of data precision in fact a whole culture relating to the way you run your systems

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

1 Strategic (thrive) decision support ndash psychology of decision making ndash strategic elements at top of list comply with cognitive span equals seven plus or minus two items at any level of hierarchy

2 Every validation list custom validation lists fully describe entities the way the business and executives think about them

3 Fundamental first principles strategic design with finely granular highly structured hierarchically presented content

4 Ease of reading and navigation ndash trailing periods indents capitalization precision language ndash semantic structure ndash JARampA originated standards and conventions

5 Ease of reporting ndash range coding ndash ease of report maintenance ndash context for precision configuration ndash ease and quality of master data maintenance

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

6 Creative strategic use of unrelated modules to work together and limited scope creative strategic custom development ndash the impossible achieved affordably

7 Cubic business model ndash a powerful logical ldquoactivity basedrdquo management model in the General Ledger ndash powerful strategic decision support benefits with major positive governance impacts and reduced audit fees ndash JARampA have custom developed software to assist with this

8 Lower long term system operating costs coupled with ORDERS OF MAGNITUDE IMPROVEMENT in effectiveness efficiency and decision support ndash better thrive (profitable growth decisions) ndash where the REAL value lies ndash answer the questions we have not yet thought of

85

e

Summing up ndash the JARampA Approach to Creating Competitive Advantage

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Requires a significant investment

5 An ART and a science

6 Vital to unlocking the true value of any Business Information System Investment

7 An opportunity for dramatic gearing of any investment

Better DECISIONS

87

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

7 Ten things to enhance your current systems

88

What can be done

1 Buy a new ERP ndash expensive high risk

2 Re-implement your current ERP ndash not quite as expensive

3 Comprehensive Data Warehouse with Precision Taxonomies ndash not nearly as expensive or high risk but still costly

4 Anything else -- SMALL changes

What is an ERPREALLY

A huge precision data processing factory that SHOULD be fed precision data in order to produce precision

results (the factory CAN be OLD)

What is an ERPRefurbish

vs Deleting a building

>
>

1 Software settings

2 Cubic Business Modeltrade in the General Ledger

3 Asset classification

4 Product Material Item classification catalogue

5 Classification of Personnel

6 Other specific classifications

7 Unique attributes on Products and other classification master data

8 General record level attribute settings

9 Other configuration settings

Components of Precision Configuration

93

How is value created

Value is created by business actions that deliver on the essence of why the organization exists and how it thrives

Value manifests through increased profitability growth acquisitions job satisfaction fulfilment of the strategic vision

The consequence of intuitive intelligent informed leadership business decisions ndash thrive decisions

Such decisions are facilitated accelerated and enhanced through access to more intelligent meaningful and relevant information

Answers to the questions I have not yet thought to ask

Such ldquointelligent informationrdquo is assembled as a consequence of high level strategic and executive level input into the design of the data CONTENT ndash taxonomies designed to catalogue every conceivably relevant classification ahead of time

High value intelligent c

ontent desig

n

94

Some SMALL things YOU can doTo make your ERP work better for you TOMORROW

1 Repopulate key standard attribute tables

2 Create new custom attribute tables

95

Repopulate key standard attribute tables

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

Drastically im

prove the content o

f some

key tables s

uch as Credit N

ote Reasons

Product Ite

m Class etc

96

Develop lists

1 One to ten people in a room with a projector

2 Brainstorm all possible content for the list ndash capture on screen

3 Each summarize to between five and ten headings

4 Type all the lists in

5 Combine them into between five and ten groups

6 Give each group a heading

7 Lift out sub-categories

8 Code ndash remember indents trailing periods capitalization

9 Check impacts

10Implement

97

Develop lists 2

1 Quality of list is dependent on quality of input

2 Want lists to be complete comprehensive and well designed

3 Design compromises will be with you for ever

4 Document

5 Train

6 Utilize

98

Develop lists 3

1 Develop Hierarchy

a) Hierarchy of descriptions ndash indent each level by one character position

b) HEADINGS IN CAPITAL LETTERS

c) Posting level items in Proper Case

d) Abbreviate as necessary

2 Code

a) Mirror indents with trailing periods

b) Gap code

c) Mnemonic Alpha preferred else Alpha Numeric else Numeric

d) 1 to 4 character segments separated by ldquo-rdquo

99

Create new custom attribute tables

Add user defined attri

bute fields anywhere

where they m

ake sense ndash P

roducts

Debtors (Custo

mers) e

tc

100

Develop attributes

1 One to ten people in a room with a projector

2 Brainstorm all possible attributes for management information

3 If in doubt add

4 Structure and Code as before

5 Capture sheets

6 Train staff to classify and add

7 Reports

8 Identify clever functionality that can work with attributes add where cost effective

9 Harvest information

101

Unlocking the full potential

1 Progressively improve classifications and add attributes

2 Progressively develop reports analysis and custom functionality

3 Advance to more complex and inter-related lists

a) Product Item Material Class Group is the largest list that you might apply this approach to

b) Major Master Lists like Chart of Accounts and Product Catalogue Master might be done in increments ONCE you have experience with this approach

c) Other Master Lists like Debtors and Creditors Masters could be restructured in time

4 Eventually you might find you have effectively re-implemented

102

10 things to look out for

1 Ambiguous names incorrect postings ndash ANSWER ndash change the name so that it is unambiguous ndash eg Factory -- Operating Cost and Factory ndash Asset

2 Jumbled accounts and other lists ndash ANSWER ndashnew sub-structure

3 Large number of dissimilar transactions in one account having to unscramble in Excel ndash ANSWER ndash create a block of well thought out accounts to replace the single account

4 Overlapping or duplicate entries ndash eg same Tyres in different places ndash ANSWER ndash close duplicates only one set of entries ndash may close both and open a new set of well-structured entries

5 Answers to ldquocommon senserdquo questions take ages to obtain ndash lots of analysis in Excel or custom software that keeps changing ndash check if all the common sense attributes are on the master record and add as necessary ndash as many as possible ndash once you start adding do the lot

103

10 things to look out for

6 Evaluate all manual spreadsheet and custom applications and determine where these are a response to inexact or sloppy configuration and progressively adjust or eliminate

7 Develop a comprehensive awareness of the need for accurate data train personnel in terms of neatness accuracy spelling capitalization accuracy of allocation etc

8 Develop soft-issue metrics ndash customer satisfaction employee satisfaction etc

9 Harmonize critical elements of information classification ndash Accounts Assets People Products ndash across all modules and all systems ndash develop an integrated environment especially between the ERP and the Operational Systems

10Balance the decision support load between modules ndash move the detail out of the General Ledger ndash 5 to 10 Asset Categories People Categories Inventory Categories etc

104

Summing up

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Some items require a very small investment ndash an ART and a science

5 A significant opportunity to get more out of your current systems

Better DECISIONS

105

What is your single most important insight from this presentation

What is the single most practical action that you can take tomorrow to apply strategic (right thing essence thinking more effectively

JamesJamesARobertsoncom

Please write down

your thoughts

NOW

If you do not act within 48 hours you probably never will (Bill Gates)

Act TODAY

106

Assisting clients to thrive through the effective application of IT and ERP

QuestionsWe will email you my book and hand-outs of slides

Dr James Robertson PrEng ndash The ERP Doctor -- Mobile +44 (0) 77 6862 2875 +27 (0)83 251 6644wwwJames-A-Robertson-and-Associatescom

JamesJamesARobertsoncom

LinkedIn httpukLinkedIncominDrJamesARobertsonERPDoctor

JARampA are available to assist in applying these principles

  • Slide 1
  • Slide 2
  • Slide 3
  • A word of caution
  • Slide 5
  • This is NOT in a Text Book
  • Pulse measurement
  • Motivating quotes
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • The fundamental requirements for an ERP
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • A classic practical example NO Executive involvement
  • Top down (CEO led) versus bottom up design
  • Slide 25
  • Three alternative ERP value scenarios Unlocking the TRUE potent
  • Slide 27
  • What is strategy An executive responsibility
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
  • Slide 47
  • Slide 48
  • Slide 49
  • What is an ERP IBIS A filing cabinet
  • IBIS ndash what every company REALLY has
  • Slide 52
  • Case Study Strategic Engineered Precision Configuration WITH C
  • Slide 54
  • Slide 55
  • Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)
  • Define Strategic Engineered Precision Configuration
  • Slide 58
  • Slide 59
  • Slide 60
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Slide 66
  • Slide 67
  • Slide 68
  • Current Issues with the hellip Master
  • Current Issues with the hellip Master (2)
  • Current Issues with the hellip Master (3)
  • Slide 72
  • Slide 73
  • Slide 74
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Slide 83
  • Slide 84
  • Slide 85
  • Slide 86
  • Slide 87
  • Slide 88
  • Slide 89
  • Slide 90
  • Slide 91
  • Slide 92
  • Slide 93
  • Slide 94
  • Slide 95
  • Slide 96
  • Slide 97
  • Slide 98
  • Slide 99
  • Slide 100
  • Slide 101
  • Slide 102
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
Page 73: IBIS – The Strategic View of Business Information -- by Dr James A Robertson PrEng

73

Value versus precisionA critical consideration

Practical fundamental strategic taxonomy precision

Busi

ness

valu

e d

eliv

ere

d

100

100

The goal

Just about every implementation I have ever seen

Financial cubeEssence of integrationWell over 1000 hours RampD

Location

Fun

ctio

n

Accounts

Accounts -- fi

nancial

Assets

Prod

ucts

Peop

le

Pro

ject

s

etc

Cubic business modelA logical taxonomic construct

Every organization has a location logical dimension ndash where we do what we do

and a functional logical dimension ndash what we do

These can be plotted on a matrix of function versus location

This is fundamental to the design of a chart of accounts and all other logical components that define the business

There are multiple further dimensions including income expenditure personnel machines products etc

Each of these should be described by a fundamental precision strategic taxonomy

This model in the general ledger provides a critical elment of integration

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

1 Broad concept been known to me for over twenty years

2 I have done some elements semi-manually

3 For years I thought everyone could understand this and do it

4 Never seen anything like it

5 Extremely powerful tool

The true value

1 Exceptionally high quality financial data

2 Extremely easy to access and analyze

3 Facilitate greatly improved high value executive level strategic decision making ndash the decisions to thrive

4 Properly used WILL lead to greatly improved competitiveness and profitability

5 This will enhance profitable growth

6 Every organization needs this

7 The current ERP market is estimated at US$56 billion

8 We can easily capture at least 1 of this over the next ten years ndash this is THE way of the future

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

1 Taxonomy approach immediately engages with executives to specify high level configuration focused on the essence of the business ndash focus on better decision making NOT process ndash strategic executive level facilitation ndash excellent executive engagement and custody

2 Fundamental focus on better strategic (thrive) decisions at executive and operational level ndash put the essence (strategy) of the business in the face of staff at all levels constantly

3 Design geared to answering the questions you have not yet thought to ask ndash no need for lengthy business requirements workshops

4 Orders of magnitude improvement in system strategic support value delivery ndash basis for enabling executives and managers to make much better decisions IF they do the work to interpret and act on the information

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

5 Move away from expensive resources constantly maintaining simple reports to developing sophisticated models that support high value understanding analysis and decision making

6 Major improvements in quality of master data and ease of master data maintenance

7 Systems easier and more efficient to use at a transaction level frequently results in productivity gains and head count reductions reduction in audit fees etc

8 Do things the software vendor does not think are possible and that may create substantial strategic value opportunities

9 Establish a culture of data precision in fact a whole culture relating to the way you run your systems

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

1 Strategic (thrive) decision support ndash psychology of decision making ndash strategic elements at top of list comply with cognitive span equals seven plus or minus two items at any level of hierarchy

2 Every validation list custom validation lists fully describe entities the way the business and executives think about them

3 Fundamental first principles strategic design with finely granular highly structured hierarchically presented content

4 Ease of reading and navigation ndash trailing periods indents capitalization precision language ndash semantic structure ndash JARampA originated standards and conventions

5 Ease of reporting ndash range coding ndash ease of report maintenance ndash context for precision configuration ndash ease and quality of master data maintenance

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

6 Creative strategic use of unrelated modules to work together and limited scope creative strategic custom development ndash the impossible achieved affordably

7 Cubic business model ndash a powerful logical ldquoactivity basedrdquo management model in the General Ledger ndash powerful strategic decision support benefits with major positive governance impacts and reduced audit fees ndash JARampA have custom developed software to assist with this

8 Lower long term system operating costs coupled with ORDERS OF MAGNITUDE IMPROVEMENT in effectiveness efficiency and decision support ndash better thrive (profitable growth decisions) ndash where the REAL value lies ndash answer the questions we have not yet thought of

85

e

Summing up ndash the JARampA Approach to Creating Competitive Advantage

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Requires a significant investment

5 An ART and a science

6 Vital to unlocking the true value of any Business Information System Investment

7 An opportunity for dramatic gearing of any investment

Better DECISIONS

87

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

7 Ten things to enhance your current systems

88

What can be done

1 Buy a new ERP ndash expensive high risk

2 Re-implement your current ERP ndash not quite as expensive

3 Comprehensive Data Warehouse with Precision Taxonomies ndash not nearly as expensive or high risk but still costly

4 Anything else -- SMALL changes

What is an ERPREALLY

A huge precision data processing factory that SHOULD be fed precision data in order to produce precision

results (the factory CAN be OLD)

What is an ERPRefurbish

vs Deleting a building

>
>

1 Software settings

2 Cubic Business Modeltrade in the General Ledger

3 Asset classification

4 Product Material Item classification catalogue

5 Classification of Personnel

6 Other specific classifications

7 Unique attributes on Products and other classification master data

8 General record level attribute settings

9 Other configuration settings

Components of Precision Configuration

93

How is value created

Value is created by business actions that deliver on the essence of why the organization exists and how it thrives

Value manifests through increased profitability growth acquisitions job satisfaction fulfilment of the strategic vision

The consequence of intuitive intelligent informed leadership business decisions ndash thrive decisions

Such decisions are facilitated accelerated and enhanced through access to more intelligent meaningful and relevant information

Answers to the questions I have not yet thought to ask

Such ldquointelligent informationrdquo is assembled as a consequence of high level strategic and executive level input into the design of the data CONTENT ndash taxonomies designed to catalogue every conceivably relevant classification ahead of time

High value intelligent c

ontent desig

n

94

Some SMALL things YOU can doTo make your ERP work better for you TOMORROW

1 Repopulate key standard attribute tables

2 Create new custom attribute tables

95

Repopulate key standard attribute tables

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

Drastically im

prove the content o

f some

key tables s

uch as Credit N

ote Reasons

Product Ite

m Class etc

96

Develop lists

1 One to ten people in a room with a projector

2 Brainstorm all possible content for the list ndash capture on screen

3 Each summarize to between five and ten headings

4 Type all the lists in

5 Combine them into between five and ten groups

6 Give each group a heading

7 Lift out sub-categories

8 Code ndash remember indents trailing periods capitalization

9 Check impacts

10Implement

97

Develop lists 2

1 Quality of list is dependent on quality of input

2 Want lists to be complete comprehensive and well designed

3 Design compromises will be with you for ever

4 Document

5 Train

6 Utilize

98

Develop lists 3

1 Develop Hierarchy

a) Hierarchy of descriptions ndash indent each level by one character position

b) HEADINGS IN CAPITAL LETTERS

c) Posting level items in Proper Case

d) Abbreviate as necessary

2 Code

a) Mirror indents with trailing periods

b) Gap code

c) Mnemonic Alpha preferred else Alpha Numeric else Numeric

d) 1 to 4 character segments separated by ldquo-rdquo

99

Create new custom attribute tables

Add user defined attri

bute fields anywhere

where they m

ake sense ndash P

roducts

Debtors (Custo

mers) e

tc

100

Develop attributes

1 One to ten people in a room with a projector

2 Brainstorm all possible attributes for management information

3 If in doubt add

4 Structure and Code as before

5 Capture sheets

6 Train staff to classify and add

7 Reports

8 Identify clever functionality that can work with attributes add where cost effective

9 Harvest information

101

Unlocking the full potential

1 Progressively improve classifications and add attributes

2 Progressively develop reports analysis and custom functionality

3 Advance to more complex and inter-related lists

a) Product Item Material Class Group is the largest list that you might apply this approach to

b) Major Master Lists like Chart of Accounts and Product Catalogue Master might be done in increments ONCE you have experience with this approach

c) Other Master Lists like Debtors and Creditors Masters could be restructured in time

4 Eventually you might find you have effectively re-implemented

102

10 things to look out for

1 Ambiguous names incorrect postings ndash ANSWER ndash change the name so that it is unambiguous ndash eg Factory -- Operating Cost and Factory ndash Asset

2 Jumbled accounts and other lists ndash ANSWER ndashnew sub-structure

3 Large number of dissimilar transactions in one account having to unscramble in Excel ndash ANSWER ndash create a block of well thought out accounts to replace the single account

4 Overlapping or duplicate entries ndash eg same Tyres in different places ndash ANSWER ndash close duplicates only one set of entries ndash may close both and open a new set of well-structured entries

5 Answers to ldquocommon senserdquo questions take ages to obtain ndash lots of analysis in Excel or custom software that keeps changing ndash check if all the common sense attributes are on the master record and add as necessary ndash as many as possible ndash once you start adding do the lot

103

10 things to look out for

6 Evaluate all manual spreadsheet and custom applications and determine where these are a response to inexact or sloppy configuration and progressively adjust or eliminate

7 Develop a comprehensive awareness of the need for accurate data train personnel in terms of neatness accuracy spelling capitalization accuracy of allocation etc

8 Develop soft-issue metrics ndash customer satisfaction employee satisfaction etc

9 Harmonize critical elements of information classification ndash Accounts Assets People Products ndash across all modules and all systems ndash develop an integrated environment especially between the ERP and the Operational Systems

10Balance the decision support load between modules ndash move the detail out of the General Ledger ndash 5 to 10 Asset Categories People Categories Inventory Categories etc

104

Summing up

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Some items require a very small investment ndash an ART and a science

5 A significant opportunity to get more out of your current systems

Better DECISIONS

105

What is your single most important insight from this presentation

What is the single most practical action that you can take tomorrow to apply strategic (right thing essence thinking more effectively

JamesJamesARobertsoncom

Please write down

your thoughts

NOW

If you do not act within 48 hours you probably never will (Bill Gates)

Act TODAY

106

Assisting clients to thrive through the effective application of IT and ERP

QuestionsWe will email you my book and hand-outs of slides

Dr James Robertson PrEng ndash The ERP Doctor -- Mobile +44 (0) 77 6862 2875 +27 (0)83 251 6644wwwJames-A-Robertson-and-Associatescom

JamesJamesARobertsoncom

LinkedIn httpukLinkedIncominDrJamesARobertsonERPDoctor

JARampA are available to assist in applying these principles

  • Slide 1
  • Slide 2
  • Slide 3
  • A word of caution
  • Slide 5
  • This is NOT in a Text Book
  • Pulse measurement
  • Motivating quotes
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • The fundamental requirements for an ERP
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • A classic practical example NO Executive involvement
  • Top down (CEO led) versus bottom up design
  • Slide 25
  • Three alternative ERP value scenarios Unlocking the TRUE potent
  • Slide 27
  • What is strategy An executive responsibility
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
  • Slide 47
  • Slide 48
  • Slide 49
  • What is an ERP IBIS A filing cabinet
  • IBIS ndash what every company REALLY has
  • Slide 52
  • Case Study Strategic Engineered Precision Configuration WITH C
  • Slide 54
  • Slide 55
  • Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)
  • Define Strategic Engineered Precision Configuration
  • Slide 58
  • Slide 59
  • Slide 60
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Slide 66
  • Slide 67
  • Slide 68
  • Current Issues with the hellip Master
  • Current Issues with the hellip Master (2)
  • Current Issues with the hellip Master (3)
  • Slide 72
  • Slide 73
  • Slide 74
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Slide 83
  • Slide 84
  • Slide 85
  • Slide 86
  • Slide 87
  • Slide 88
  • Slide 89
  • Slide 90
  • Slide 91
  • Slide 92
  • Slide 93
  • Slide 94
  • Slide 95
  • Slide 96
  • Slide 97
  • Slide 98
  • Slide 99
  • Slide 100
  • Slide 101
  • Slide 102
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
Page 74: IBIS – The Strategic View of Business Information -- by Dr James A Robertson PrEng

Financial cubeEssence of integrationWell over 1000 hours RampD

Location

Fun

ctio

n

Accounts

Accounts -- fi

nancial

Assets

Prod

ucts

Peop

le

Pro

ject

s

etc

Cubic business modelA logical taxonomic construct

Every organization has a location logical dimension ndash where we do what we do

and a functional logical dimension ndash what we do

These can be plotted on a matrix of function versus location

This is fundamental to the design of a chart of accounts and all other logical components that define the business

There are multiple further dimensions including income expenditure personnel machines products etc

Each of these should be described by a fundamental precision strategic taxonomy

This model in the general ledger provides a critical elment of integration

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

1 Broad concept been known to me for over twenty years

2 I have done some elements semi-manually

3 For years I thought everyone could understand this and do it

4 Never seen anything like it

5 Extremely powerful tool

The true value

1 Exceptionally high quality financial data

2 Extremely easy to access and analyze

3 Facilitate greatly improved high value executive level strategic decision making ndash the decisions to thrive

4 Properly used WILL lead to greatly improved competitiveness and profitability

5 This will enhance profitable growth

6 Every organization needs this

7 The current ERP market is estimated at US$56 billion

8 We can easily capture at least 1 of this over the next ten years ndash this is THE way of the future

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

1 Taxonomy approach immediately engages with executives to specify high level configuration focused on the essence of the business ndash focus on better decision making NOT process ndash strategic executive level facilitation ndash excellent executive engagement and custody

2 Fundamental focus on better strategic (thrive) decisions at executive and operational level ndash put the essence (strategy) of the business in the face of staff at all levels constantly

3 Design geared to answering the questions you have not yet thought to ask ndash no need for lengthy business requirements workshops

4 Orders of magnitude improvement in system strategic support value delivery ndash basis for enabling executives and managers to make much better decisions IF they do the work to interpret and act on the information

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

5 Move away from expensive resources constantly maintaining simple reports to developing sophisticated models that support high value understanding analysis and decision making

6 Major improvements in quality of master data and ease of master data maintenance

7 Systems easier and more efficient to use at a transaction level frequently results in productivity gains and head count reductions reduction in audit fees etc

8 Do things the software vendor does not think are possible and that may create substantial strategic value opportunities

9 Establish a culture of data precision in fact a whole culture relating to the way you run your systems

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

1 Strategic (thrive) decision support ndash psychology of decision making ndash strategic elements at top of list comply with cognitive span equals seven plus or minus two items at any level of hierarchy

2 Every validation list custom validation lists fully describe entities the way the business and executives think about them

3 Fundamental first principles strategic design with finely granular highly structured hierarchically presented content

4 Ease of reading and navigation ndash trailing periods indents capitalization precision language ndash semantic structure ndash JARampA originated standards and conventions

5 Ease of reporting ndash range coding ndash ease of report maintenance ndash context for precision configuration ndash ease and quality of master data maintenance

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

6 Creative strategic use of unrelated modules to work together and limited scope creative strategic custom development ndash the impossible achieved affordably

7 Cubic business model ndash a powerful logical ldquoactivity basedrdquo management model in the General Ledger ndash powerful strategic decision support benefits with major positive governance impacts and reduced audit fees ndash JARampA have custom developed software to assist with this

8 Lower long term system operating costs coupled with ORDERS OF MAGNITUDE IMPROVEMENT in effectiveness efficiency and decision support ndash better thrive (profitable growth decisions) ndash where the REAL value lies ndash answer the questions we have not yet thought of

85

e

Summing up ndash the JARampA Approach to Creating Competitive Advantage

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Requires a significant investment

5 An ART and a science

6 Vital to unlocking the true value of any Business Information System Investment

7 An opportunity for dramatic gearing of any investment

Better DECISIONS

87

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

7 Ten things to enhance your current systems

88

What can be done

1 Buy a new ERP ndash expensive high risk

2 Re-implement your current ERP ndash not quite as expensive

3 Comprehensive Data Warehouse with Precision Taxonomies ndash not nearly as expensive or high risk but still costly

4 Anything else -- SMALL changes

What is an ERPREALLY

A huge precision data processing factory that SHOULD be fed precision data in order to produce precision

results (the factory CAN be OLD)

What is an ERPRefurbish

vs Deleting a building

>
>

1 Software settings

2 Cubic Business Modeltrade in the General Ledger

3 Asset classification

4 Product Material Item classification catalogue

5 Classification of Personnel

6 Other specific classifications

7 Unique attributes on Products and other classification master data

8 General record level attribute settings

9 Other configuration settings

Components of Precision Configuration

93

How is value created

Value is created by business actions that deliver on the essence of why the organization exists and how it thrives

Value manifests through increased profitability growth acquisitions job satisfaction fulfilment of the strategic vision

The consequence of intuitive intelligent informed leadership business decisions ndash thrive decisions

Such decisions are facilitated accelerated and enhanced through access to more intelligent meaningful and relevant information

Answers to the questions I have not yet thought to ask

Such ldquointelligent informationrdquo is assembled as a consequence of high level strategic and executive level input into the design of the data CONTENT ndash taxonomies designed to catalogue every conceivably relevant classification ahead of time

High value intelligent c

ontent desig

n

94

Some SMALL things YOU can doTo make your ERP work better for you TOMORROW

1 Repopulate key standard attribute tables

2 Create new custom attribute tables

95

Repopulate key standard attribute tables

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

Drastically im

prove the content o

f some

key tables s

uch as Credit N

ote Reasons

Product Ite

m Class etc

96

Develop lists

1 One to ten people in a room with a projector

2 Brainstorm all possible content for the list ndash capture on screen

3 Each summarize to between five and ten headings

4 Type all the lists in

5 Combine them into between five and ten groups

6 Give each group a heading

7 Lift out sub-categories

8 Code ndash remember indents trailing periods capitalization

9 Check impacts

10Implement

97

Develop lists 2

1 Quality of list is dependent on quality of input

2 Want lists to be complete comprehensive and well designed

3 Design compromises will be with you for ever

4 Document

5 Train

6 Utilize

98

Develop lists 3

1 Develop Hierarchy

a) Hierarchy of descriptions ndash indent each level by one character position

b) HEADINGS IN CAPITAL LETTERS

c) Posting level items in Proper Case

d) Abbreviate as necessary

2 Code

a) Mirror indents with trailing periods

b) Gap code

c) Mnemonic Alpha preferred else Alpha Numeric else Numeric

d) 1 to 4 character segments separated by ldquo-rdquo

99

Create new custom attribute tables

Add user defined attri

bute fields anywhere

where they m

ake sense ndash P

roducts

Debtors (Custo

mers) e

tc

100

Develop attributes

1 One to ten people in a room with a projector

2 Brainstorm all possible attributes for management information

3 If in doubt add

4 Structure and Code as before

5 Capture sheets

6 Train staff to classify and add

7 Reports

8 Identify clever functionality that can work with attributes add where cost effective

9 Harvest information

101

Unlocking the full potential

1 Progressively improve classifications and add attributes

2 Progressively develop reports analysis and custom functionality

3 Advance to more complex and inter-related lists

a) Product Item Material Class Group is the largest list that you might apply this approach to

b) Major Master Lists like Chart of Accounts and Product Catalogue Master might be done in increments ONCE you have experience with this approach

c) Other Master Lists like Debtors and Creditors Masters could be restructured in time

4 Eventually you might find you have effectively re-implemented

102

10 things to look out for

1 Ambiguous names incorrect postings ndash ANSWER ndash change the name so that it is unambiguous ndash eg Factory -- Operating Cost and Factory ndash Asset

2 Jumbled accounts and other lists ndash ANSWER ndashnew sub-structure

3 Large number of dissimilar transactions in one account having to unscramble in Excel ndash ANSWER ndash create a block of well thought out accounts to replace the single account

4 Overlapping or duplicate entries ndash eg same Tyres in different places ndash ANSWER ndash close duplicates only one set of entries ndash may close both and open a new set of well-structured entries

5 Answers to ldquocommon senserdquo questions take ages to obtain ndash lots of analysis in Excel or custom software that keeps changing ndash check if all the common sense attributes are on the master record and add as necessary ndash as many as possible ndash once you start adding do the lot

103

10 things to look out for

6 Evaluate all manual spreadsheet and custom applications and determine where these are a response to inexact or sloppy configuration and progressively adjust or eliminate

7 Develop a comprehensive awareness of the need for accurate data train personnel in terms of neatness accuracy spelling capitalization accuracy of allocation etc

8 Develop soft-issue metrics ndash customer satisfaction employee satisfaction etc

9 Harmonize critical elements of information classification ndash Accounts Assets People Products ndash across all modules and all systems ndash develop an integrated environment especially between the ERP and the Operational Systems

10Balance the decision support load between modules ndash move the detail out of the General Ledger ndash 5 to 10 Asset Categories People Categories Inventory Categories etc

104

Summing up

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Some items require a very small investment ndash an ART and a science

5 A significant opportunity to get more out of your current systems

Better DECISIONS

105

What is your single most important insight from this presentation

What is the single most practical action that you can take tomorrow to apply strategic (right thing essence thinking more effectively

JamesJamesARobertsoncom

Please write down

your thoughts

NOW

If you do not act within 48 hours you probably never will (Bill Gates)

Act TODAY

106

Assisting clients to thrive through the effective application of IT and ERP

QuestionsWe will email you my book and hand-outs of slides

Dr James Robertson PrEng ndash The ERP Doctor -- Mobile +44 (0) 77 6862 2875 +27 (0)83 251 6644wwwJames-A-Robertson-and-Associatescom

JamesJamesARobertsoncom

LinkedIn httpukLinkedIncominDrJamesARobertsonERPDoctor

JARampA are available to assist in applying these principles

  • Slide 1
  • Slide 2
  • Slide 3
  • A word of caution
  • Slide 5
  • This is NOT in a Text Book
  • Pulse measurement
  • Motivating quotes
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • The fundamental requirements for an ERP
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • A classic practical example NO Executive involvement
  • Top down (CEO led) versus bottom up design
  • Slide 25
  • Three alternative ERP value scenarios Unlocking the TRUE potent
  • Slide 27
  • What is strategy An executive responsibility
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
  • Slide 47
  • Slide 48
  • Slide 49
  • What is an ERP IBIS A filing cabinet
  • IBIS ndash what every company REALLY has
  • Slide 52
  • Case Study Strategic Engineered Precision Configuration WITH C
  • Slide 54
  • Slide 55
  • Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)
  • Define Strategic Engineered Precision Configuration
  • Slide 58
  • Slide 59
  • Slide 60
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Slide 66
  • Slide 67
  • Slide 68
  • Current Issues with the hellip Master
  • Current Issues with the hellip Master (2)
  • Current Issues with the hellip Master (3)
  • Slide 72
  • Slide 73
  • Slide 74
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Slide 83
  • Slide 84
  • Slide 85
  • Slide 86
  • Slide 87
  • Slide 88
  • Slide 89
  • Slide 90
  • Slide 91
  • Slide 92
  • Slide 93
  • Slide 94
  • Slide 95
  • Slide 96
  • Slide 97
  • Slide 98
  • Slide 99
  • Slide 100
  • Slide 101
  • Slide 102
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
Page 75: IBIS – The Strategic View of Business Information -- by Dr James A Robertson PrEng

Cubic business modelA logical taxonomic construct

Every organization has a location logical dimension ndash where we do what we do

and a functional logical dimension ndash what we do

These can be plotted on a matrix of function versus location

This is fundamental to the design of a chart of accounts and all other logical components that define the business

There are multiple further dimensions including income expenditure personnel machines products etc

Each of these should be described by a fundamental precision strategic taxonomy

This model in the general ledger provides a critical elment of integration

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

1 Broad concept been known to me for over twenty years

2 I have done some elements semi-manually

3 For years I thought everyone could understand this and do it

4 Never seen anything like it

5 Extremely powerful tool

The true value

1 Exceptionally high quality financial data

2 Extremely easy to access and analyze

3 Facilitate greatly improved high value executive level strategic decision making ndash the decisions to thrive

4 Properly used WILL lead to greatly improved competitiveness and profitability

5 This will enhance profitable growth

6 Every organization needs this

7 The current ERP market is estimated at US$56 billion

8 We can easily capture at least 1 of this over the next ten years ndash this is THE way of the future

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

1 Taxonomy approach immediately engages with executives to specify high level configuration focused on the essence of the business ndash focus on better decision making NOT process ndash strategic executive level facilitation ndash excellent executive engagement and custody

2 Fundamental focus on better strategic (thrive) decisions at executive and operational level ndash put the essence (strategy) of the business in the face of staff at all levels constantly

3 Design geared to answering the questions you have not yet thought to ask ndash no need for lengthy business requirements workshops

4 Orders of magnitude improvement in system strategic support value delivery ndash basis for enabling executives and managers to make much better decisions IF they do the work to interpret and act on the information

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

5 Move away from expensive resources constantly maintaining simple reports to developing sophisticated models that support high value understanding analysis and decision making

6 Major improvements in quality of master data and ease of master data maintenance

7 Systems easier and more efficient to use at a transaction level frequently results in productivity gains and head count reductions reduction in audit fees etc

8 Do things the software vendor does not think are possible and that may create substantial strategic value opportunities

9 Establish a culture of data precision in fact a whole culture relating to the way you run your systems

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

1 Strategic (thrive) decision support ndash psychology of decision making ndash strategic elements at top of list comply with cognitive span equals seven plus or minus two items at any level of hierarchy

2 Every validation list custom validation lists fully describe entities the way the business and executives think about them

3 Fundamental first principles strategic design with finely granular highly structured hierarchically presented content

4 Ease of reading and navigation ndash trailing periods indents capitalization precision language ndash semantic structure ndash JARampA originated standards and conventions

5 Ease of reporting ndash range coding ndash ease of report maintenance ndash context for precision configuration ndash ease and quality of master data maintenance

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

6 Creative strategic use of unrelated modules to work together and limited scope creative strategic custom development ndash the impossible achieved affordably

7 Cubic business model ndash a powerful logical ldquoactivity basedrdquo management model in the General Ledger ndash powerful strategic decision support benefits with major positive governance impacts and reduced audit fees ndash JARampA have custom developed software to assist with this

8 Lower long term system operating costs coupled with ORDERS OF MAGNITUDE IMPROVEMENT in effectiveness efficiency and decision support ndash better thrive (profitable growth decisions) ndash where the REAL value lies ndash answer the questions we have not yet thought of

85

e

Summing up ndash the JARampA Approach to Creating Competitive Advantage

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Requires a significant investment

5 An ART and a science

6 Vital to unlocking the true value of any Business Information System Investment

7 An opportunity for dramatic gearing of any investment

Better DECISIONS

87

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

7 Ten things to enhance your current systems

88

What can be done

1 Buy a new ERP ndash expensive high risk

2 Re-implement your current ERP ndash not quite as expensive

3 Comprehensive Data Warehouse with Precision Taxonomies ndash not nearly as expensive or high risk but still costly

4 Anything else -- SMALL changes

What is an ERPREALLY

A huge precision data processing factory that SHOULD be fed precision data in order to produce precision

results (the factory CAN be OLD)

What is an ERPRefurbish

vs Deleting a building

>
>

1 Software settings

2 Cubic Business Modeltrade in the General Ledger

3 Asset classification

4 Product Material Item classification catalogue

5 Classification of Personnel

6 Other specific classifications

7 Unique attributes on Products and other classification master data

8 General record level attribute settings

9 Other configuration settings

Components of Precision Configuration

93

How is value created

Value is created by business actions that deliver on the essence of why the organization exists and how it thrives

Value manifests through increased profitability growth acquisitions job satisfaction fulfilment of the strategic vision

The consequence of intuitive intelligent informed leadership business decisions ndash thrive decisions

Such decisions are facilitated accelerated and enhanced through access to more intelligent meaningful and relevant information

Answers to the questions I have not yet thought to ask

Such ldquointelligent informationrdquo is assembled as a consequence of high level strategic and executive level input into the design of the data CONTENT ndash taxonomies designed to catalogue every conceivably relevant classification ahead of time

High value intelligent c

ontent desig

n

94

Some SMALL things YOU can doTo make your ERP work better for you TOMORROW

1 Repopulate key standard attribute tables

2 Create new custom attribute tables

95

Repopulate key standard attribute tables

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

Drastically im

prove the content o

f some

key tables s

uch as Credit N

ote Reasons

Product Ite

m Class etc

96

Develop lists

1 One to ten people in a room with a projector

2 Brainstorm all possible content for the list ndash capture on screen

3 Each summarize to between five and ten headings

4 Type all the lists in

5 Combine them into between five and ten groups

6 Give each group a heading

7 Lift out sub-categories

8 Code ndash remember indents trailing periods capitalization

9 Check impacts

10Implement

97

Develop lists 2

1 Quality of list is dependent on quality of input

2 Want lists to be complete comprehensive and well designed

3 Design compromises will be with you for ever

4 Document

5 Train

6 Utilize

98

Develop lists 3

1 Develop Hierarchy

a) Hierarchy of descriptions ndash indent each level by one character position

b) HEADINGS IN CAPITAL LETTERS

c) Posting level items in Proper Case

d) Abbreviate as necessary

2 Code

a) Mirror indents with trailing periods

b) Gap code

c) Mnemonic Alpha preferred else Alpha Numeric else Numeric

d) 1 to 4 character segments separated by ldquo-rdquo

99

Create new custom attribute tables

Add user defined attri

bute fields anywhere

where they m

ake sense ndash P

roducts

Debtors (Custo

mers) e

tc

100

Develop attributes

1 One to ten people in a room with a projector

2 Brainstorm all possible attributes for management information

3 If in doubt add

4 Structure and Code as before

5 Capture sheets

6 Train staff to classify and add

7 Reports

8 Identify clever functionality that can work with attributes add where cost effective

9 Harvest information

101

Unlocking the full potential

1 Progressively improve classifications and add attributes

2 Progressively develop reports analysis and custom functionality

3 Advance to more complex and inter-related lists

a) Product Item Material Class Group is the largest list that you might apply this approach to

b) Major Master Lists like Chart of Accounts and Product Catalogue Master might be done in increments ONCE you have experience with this approach

c) Other Master Lists like Debtors and Creditors Masters could be restructured in time

4 Eventually you might find you have effectively re-implemented

102

10 things to look out for

1 Ambiguous names incorrect postings ndash ANSWER ndash change the name so that it is unambiguous ndash eg Factory -- Operating Cost and Factory ndash Asset

2 Jumbled accounts and other lists ndash ANSWER ndashnew sub-structure

3 Large number of dissimilar transactions in one account having to unscramble in Excel ndash ANSWER ndash create a block of well thought out accounts to replace the single account

4 Overlapping or duplicate entries ndash eg same Tyres in different places ndash ANSWER ndash close duplicates only one set of entries ndash may close both and open a new set of well-structured entries

5 Answers to ldquocommon senserdquo questions take ages to obtain ndash lots of analysis in Excel or custom software that keeps changing ndash check if all the common sense attributes are on the master record and add as necessary ndash as many as possible ndash once you start adding do the lot

103

10 things to look out for

6 Evaluate all manual spreadsheet and custom applications and determine where these are a response to inexact or sloppy configuration and progressively adjust or eliminate

7 Develop a comprehensive awareness of the need for accurate data train personnel in terms of neatness accuracy spelling capitalization accuracy of allocation etc

8 Develop soft-issue metrics ndash customer satisfaction employee satisfaction etc

9 Harmonize critical elements of information classification ndash Accounts Assets People Products ndash across all modules and all systems ndash develop an integrated environment especially between the ERP and the Operational Systems

10Balance the decision support load between modules ndash move the detail out of the General Ledger ndash 5 to 10 Asset Categories People Categories Inventory Categories etc

104

Summing up

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Some items require a very small investment ndash an ART and a science

5 A significant opportunity to get more out of your current systems

Better DECISIONS

105

What is your single most important insight from this presentation

What is the single most practical action that you can take tomorrow to apply strategic (right thing essence thinking more effectively

JamesJamesARobertsoncom

Please write down

your thoughts

NOW

If you do not act within 48 hours you probably never will (Bill Gates)

Act TODAY

106

Assisting clients to thrive through the effective application of IT and ERP

QuestionsWe will email you my book and hand-outs of slides

Dr James Robertson PrEng ndash The ERP Doctor -- Mobile +44 (0) 77 6862 2875 +27 (0)83 251 6644wwwJames-A-Robertson-and-Associatescom

JamesJamesARobertsoncom

LinkedIn httpukLinkedIncominDrJamesARobertsonERPDoctor

JARampA are available to assist in applying these principles

  • Slide 1
  • Slide 2
  • Slide 3
  • A word of caution
  • Slide 5
  • This is NOT in a Text Book
  • Pulse measurement
  • Motivating quotes
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • The fundamental requirements for an ERP
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • A classic practical example NO Executive involvement
  • Top down (CEO led) versus bottom up design
  • Slide 25
  • Three alternative ERP value scenarios Unlocking the TRUE potent
  • Slide 27
  • What is strategy An executive responsibility
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
  • Slide 47
  • Slide 48
  • Slide 49
  • What is an ERP IBIS A filing cabinet
  • IBIS ndash what every company REALLY has
  • Slide 52
  • Case Study Strategic Engineered Precision Configuration WITH C
  • Slide 54
  • Slide 55
  • Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)
  • Define Strategic Engineered Precision Configuration
  • Slide 58
  • Slide 59
  • Slide 60
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Slide 66
  • Slide 67
  • Slide 68
  • Current Issues with the hellip Master
  • Current Issues with the hellip Master (2)
  • Current Issues with the hellip Master (3)
  • Slide 72
  • Slide 73
  • Slide 74
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Slide 83
  • Slide 84
  • Slide 85
  • Slide 86
  • Slide 87
  • Slide 88
  • Slide 89
  • Slide 90
  • Slide 91
  • Slide 92
  • Slide 93
  • Slide 94
  • Slide 95
  • Slide 96
  • Slide 97
  • Slide 98
  • Slide 99
  • Slide 100
  • Slide 101
  • Slide 102
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
Page 76: IBIS – The Strategic View of Business Information -- by Dr James A Robertson PrEng

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

1 Broad concept been known to me for over twenty years

2 I have done some elements semi-manually

3 For years I thought everyone could understand this and do it

4 Never seen anything like it

5 Extremely powerful tool

The true value

1 Exceptionally high quality financial data

2 Extremely easy to access and analyze

3 Facilitate greatly improved high value executive level strategic decision making ndash the decisions to thrive

4 Properly used WILL lead to greatly improved competitiveness and profitability

5 This will enhance profitable growth

6 Every organization needs this

7 The current ERP market is estimated at US$56 billion

8 We can easily capture at least 1 of this over the next ten years ndash this is THE way of the future

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

1 Taxonomy approach immediately engages with executives to specify high level configuration focused on the essence of the business ndash focus on better decision making NOT process ndash strategic executive level facilitation ndash excellent executive engagement and custody

2 Fundamental focus on better strategic (thrive) decisions at executive and operational level ndash put the essence (strategy) of the business in the face of staff at all levels constantly

3 Design geared to answering the questions you have not yet thought to ask ndash no need for lengthy business requirements workshops

4 Orders of magnitude improvement in system strategic support value delivery ndash basis for enabling executives and managers to make much better decisions IF they do the work to interpret and act on the information

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

5 Move away from expensive resources constantly maintaining simple reports to developing sophisticated models that support high value understanding analysis and decision making

6 Major improvements in quality of master data and ease of master data maintenance

7 Systems easier and more efficient to use at a transaction level frequently results in productivity gains and head count reductions reduction in audit fees etc

8 Do things the software vendor does not think are possible and that may create substantial strategic value opportunities

9 Establish a culture of data precision in fact a whole culture relating to the way you run your systems

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

1 Strategic (thrive) decision support ndash psychology of decision making ndash strategic elements at top of list comply with cognitive span equals seven plus or minus two items at any level of hierarchy

2 Every validation list custom validation lists fully describe entities the way the business and executives think about them

3 Fundamental first principles strategic design with finely granular highly structured hierarchically presented content

4 Ease of reading and navigation ndash trailing periods indents capitalization precision language ndash semantic structure ndash JARampA originated standards and conventions

5 Ease of reporting ndash range coding ndash ease of report maintenance ndash context for precision configuration ndash ease and quality of master data maintenance

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

6 Creative strategic use of unrelated modules to work together and limited scope creative strategic custom development ndash the impossible achieved affordably

7 Cubic business model ndash a powerful logical ldquoactivity basedrdquo management model in the General Ledger ndash powerful strategic decision support benefits with major positive governance impacts and reduced audit fees ndash JARampA have custom developed software to assist with this

8 Lower long term system operating costs coupled with ORDERS OF MAGNITUDE IMPROVEMENT in effectiveness efficiency and decision support ndash better thrive (profitable growth decisions) ndash where the REAL value lies ndash answer the questions we have not yet thought of

85

e

Summing up ndash the JARampA Approach to Creating Competitive Advantage

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Requires a significant investment

5 An ART and a science

6 Vital to unlocking the true value of any Business Information System Investment

7 An opportunity for dramatic gearing of any investment

Better DECISIONS

87

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

7 Ten things to enhance your current systems

88

What can be done

1 Buy a new ERP ndash expensive high risk

2 Re-implement your current ERP ndash not quite as expensive

3 Comprehensive Data Warehouse with Precision Taxonomies ndash not nearly as expensive or high risk but still costly

4 Anything else -- SMALL changes

What is an ERPREALLY

A huge precision data processing factory that SHOULD be fed precision data in order to produce precision

results (the factory CAN be OLD)

What is an ERPRefurbish

vs Deleting a building

>
>

1 Software settings

2 Cubic Business Modeltrade in the General Ledger

3 Asset classification

4 Product Material Item classification catalogue

5 Classification of Personnel

6 Other specific classifications

7 Unique attributes on Products and other classification master data

8 General record level attribute settings

9 Other configuration settings

Components of Precision Configuration

93

How is value created

Value is created by business actions that deliver on the essence of why the organization exists and how it thrives

Value manifests through increased profitability growth acquisitions job satisfaction fulfilment of the strategic vision

The consequence of intuitive intelligent informed leadership business decisions ndash thrive decisions

Such decisions are facilitated accelerated and enhanced through access to more intelligent meaningful and relevant information

Answers to the questions I have not yet thought to ask

Such ldquointelligent informationrdquo is assembled as a consequence of high level strategic and executive level input into the design of the data CONTENT ndash taxonomies designed to catalogue every conceivably relevant classification ahead of time

High value intelligent c

ontent desig

n

94

Some SMALL things YOU can doTo make your ERP work better for you TOMORROW

1 Repopulate key standard attribute tables

2 Create new custom attribute tables

95

Repopulate key standard attribute tables

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

Drastically im

prove the content o

f some

key tables s

uch as Credit N

ote Reasons

Product Ite

m Class etc

96

Develop lists

1 One to ten people in a room with a projector

2 Brainstorm all possible content for the list ndash capture on screen

3 Each summarize to between five and ten headings

4 Type all the lists in

5 Combine them into between five and ten groups

6 Give each group a heading

7 Lift out sub-categories

8 Code ndash remember indents trailing periods capitalization

9 Check impacts

10Implement

97

Develop lists 2

1 Quality of list is dependent on quality of input

2 Want lists to be complete comprehensive and well designed

3 Design compromises will be with you for ever

4 Document

5 Train

6 Utilize

98

Develop lists 3

1 Develop Hierarchy

a) Hierarchy of descriptions ndash indent each level by one character position

b) HEADINGS IN CAPITAL LETTERS

c) Posting level items in Proper Case

d) Abbreviate as necessary

2 Code

a) Mirror indents with trailing periods

b) Gap code

c) Mnemonic Alpha preferred else Alpha Numeric else Numeric

d) 1 to 4 character segments separated by ldquo-rdquo

99

Create new custom attribute tables

Add user defined attri

bute fields anywhere

where they m

ake sense ndash P

roducts

Debtors (Custo

mers) e

tc

100

Develop attributes

1 One to ten people in a room with a projector

2 Brainstorm all possible attributes for management information

3 If in doubt add

4 Structure and Code as before

5 Capture sheets

6 Train staff to classify and add

7 Reports

8 Identify clever functionality that can work with attributes add where cost effective

9 Harvest information

101

Unlocking the full potential

1 Progressively improve classifications and add attributes

2 Progressively develop reports analysis and custom functionality

3 Advance to more complex and inter-related lists

a) Product Item Material Class Group is the largest list that you might apply this approach to

b) Major Master Lists like Chart of Accounts and Product Catalogue Master might be done in increments ONCE you have experience with this approach

c) Other Master Lists like Debtors and Creditors Masters could be restructured in time

4 Eventually you might find you have effectively re-implemented

102

10 things to look out for

1 Ambiguous names incorrect postings ndash ANSWER ndash change the name so that it is unambiguous ndash eg Factory -- Operating Cost and Factory ndash Asset

2 Jumbled accounts and other lists ndash ANSWER ndashnew sub-structure

3 Large number of dissimilar transactions in one account having to unscramble in Excel ndash ANSWER ndash create a block of well thought out accounts to replace the single account

4 Overlapping or duplicate entries ndash eg same Tyres in different places ndash ANSWER ndash close duplicates only one set of entries ndash may close both and open a new set of well-structured entries

5 Answers to ldquocommon senserdquo questions take ages to obtain ndash lots of analysis in Excel or custom software that keeps changing ndash check if all the common sense attributes are on the master record and add as necessary ndash as many as possible ndash once you start adding do the lot

103

10 things to look out for

6 Evaluate all manual spreadsheet and custom applications and determine where these are a response to inexact or sloppy configuration and progressively adjust or eliminate

7 Develop a comprehensive awareness of the need for accurate data train personnel in terms of neatness accuracy spelling capitalization accuracy of allocation etc

8 Develop soft-issue metrics ndash customer satisfaction employee satisfaction etc

9 Harmonize critical elements of information classification ndash Accounts Assets People Products ndash across all modules and all systems ndash develop an integrated environment especially between the ERP and the Operational Systems

10Balance the decision support load between modules ndash move the detail out of the General Ledger ndash 5 to 10 Asset Categories People Categories Inventory Categories etc

104

Summing up

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Some items require a very small investment ndash an ART and a science

5 A significant opportunity to get more out of your current systems

Better DECISIONS

105

What is your single most important insight from this presentation

What is the single most practical action that you can take tomorrow to apply strategic (right thing essence thinking more effectively

JamesJamesARobertsoncom

Please write down

your thoughts

NOW

If you do not act within 48 hours you probably never will (Bill Gates)

Act TODAY

106

Assisting clients to thrive through the effective application of IT and ERP

QuestionsWe will email you my book and hand-outs of slides

Dr James Robertson PrEng ndash The ERP Doctor -- Mobile +44 (0) 77 6862 2875 +27 (0)83 251 6644wwwJames-A-Robertson-and-Associatescom

JamesJamesARobertsoncom

LinkedIn httpukLinkedIncominDrJamesARobertsonERPDoctor

JARampA are available to assist in applying these principles

  • Slide 1
  • Slide 2
  • Slide 3
  • A word of caution
  • Slide 5
  • This is NOT in a Text Book
  • Pulse measurement
  • Motivating quotes
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • The fundamental requirements for an ERP
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • A classic practical example NO Executive involvement
  • Top down (CEO led) versus bottom up design
  • Slide 25
  • Three alternative ERP value scenarios Unlocking the TRUE potent
  • Slide 27
  • What is strategy An executive responsibility
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
  • Slide 47
  • Slide 48
  • Slide 49
  • What is an ERP IBIS A filing cabinet
  • IBIS ndash what every company REALLY has
  • Slide 52
  • Case Study Strategic Engineered Precision Configuration WITH C
  • Slide 54
  • Slide 55
  • Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)
  • Define Strategic Engineered Precision Configuration
  • Slide 58
  • Slide 59
  • Slide 60
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Slide 66
  • Slide 67
  • Slide 68
  • Current Issues with the hellip Master
  • Current Issues with the hellip Master (2)
  • Current Issues with the hellip Master (3)
  • Slide 72
  • Slide 73
  • Slide 74
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Slide 83
  • Slide 84
  • Slide 85
  • Slide 86
  • Slide 87
  • Slide 88
  • Slide 89
  • Slide 90
  • Slide 91
  • Slide 92
  • Slide 93
  • Slide 94
  • Slide 95
  • Slide 96
  • Slide 97
  • Slide 98
  • Slide 99
  • Slide 100
  • Slide 101
  • Slide 102
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
Page 77: IBIS – The Strategic View of Business Information -- by Dr James A Robertson PrEng

Financial Analysis Suite

Financial Analysis Suite

Financial Analysis Suite

1 Broad concept been known to me for over twenty years

2 I have done some elements semi-manually

3 For years I thought everyone could understand this and do it

4 Never seen anything like it

5 Extremely powerful tool

The true value

1 Exceptionally high quality financial data

2 Extremely easy to access and analyze

3 Facilitate greatly improved high value executive level strategic decision making ndash the decisions to thrive

4 Properly used WILL lead to greatly improved competitiveness and profitability

5 This will enhance profitable growth

6 Every organization needs this

7 The current ERP market is estimated at US$56 billion

8 We can easily capture at least 1 of this over the next ten years ndash this is THE way of the future

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

1 Taxonomy approach immediately engages with executives to specify high level configuration focused on the essence of the business ndash focus on better decision making NOT process ndash strategic executive level facilitation ndash excellent executive engagement and custody

2 Fundamental focus on better strategic (thrive) decisions at executive and operational level ndash put the essence (strategy) of the business in the face of staff at all levels constantly

3 Design geared to answering the questions you have not yet thought to ask ndash no need for lengthy business requirements workshops

4 Orders of magnitude improvement in system strategic support value delivery ndash basis for enabling executives and managers to make much better decisions IF they do the work to interpret and act on the information

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

5 Move away from expensive resources constantly maintaining simple reports to developing sophisticated models that support high value understanding analysis and decision making

6 Major improvements in quality of master data and ease of master data maintenance

7 Systems easier and more efficient to use at a transaction level frequently results in productivity gains and head count reductions reduction in audit fees etc

8 Do things the software vendor does not think are possible and that may create substantial strategic value opportunities

9 Establish a culture of data precision in fact a whole culture relating to the way you run your systems

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

1 Strategic (thrive) decision support ndash psychology of decision making ndash strategic elements at top of list comply with cognitive span equals seven plus or minus two items at any level of hierarchy

2 Every validation list custom validation lists fully describe entities the way the business and executives think about them

3 Fundamental first principles strategic design with finely granular highly structured hierarchically presented content

4 Ease of reading and navigation ndash trailing periods indents capitalization precision language ndash semantic structure ndash JARampA originated standards and conventions

5 Ease of reporting ndash range coding ndash ease of report maintenance ndash context for precision configuration ndash ease and quality of master data maintenance

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

6 Creative strategic use of unrelated modules to work together and limited scope creative strategic custom development ndash the impossible achieved affordably

7 Cubic business model ndash a powerful logical ldquoactivity basedrdquo management model in the General Ledger ndash powerful strategic decision support benefits with major positive governance impacts and reduced audit fees ndash JARampA have custom developed software to assist with this

8 Lower long term system operating costs coupled with ORDERS OF MAGNITUDE IMPROVEMENT in effectiveness efficiency and decision support ndash better thrive (profitable growth decisions) ndash where the REAL value lies ndash answer the questions we have not yet thought of

85

e

Summing up ndash the JARampA Approach to Creating Competitive Advantage

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Requires a significant investment

5 An ART and a science

6 Vital to unlocking the true value of any Business Information System Investment

7 An opportunity for dramatic gearing of any investment

Better DECISIONS

87

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

7 Ten things to enhance your current systems

88

What can be done

1 Buy a new ERP ndash expensive high risk

2 Re-implement your current ERP ndash not quite as expensive

3 Comprehensive Data Warehouse with Precision Taxonomies ndash not nearly as expensive or high risk but still costly

4 Anything else -- SMALL changes

What is an ERPREALLY

A huge precision data processing factory that SHOULD be fed precision data in order to produce precision

results (the factory CAN be OLD)

What is an ERPRefurbish

vs Deleting a building

>
>

1 Software settings

2 Cubic Business Modeltrade in the General Ledger

3 Asset classification

4 Product Material Item classification catalogue

5 Classification of Personnel

6 Other specific classifications

7 Unique attributes on Products and other classification master data

8 General record level attribute settings

9 Other configuration settings

Components of Precision Configuration

93

How is value created

Value is created by business actions that deliver on the essence of why the organization exists and how it thrives

Value manifests through increased profitability growth acquisitions job satisfaction fulfilment of the strategic vision

The consequence of intuitive intelligent informed leadership business decisions ndash thrive decisions

Such decisions are facilitated accelerated and enhanced through access to more intelligent meaningful and relevant information

Answers to the questions I have not yet thought to ask

Such ldquointelligent informationrdquo is assembled as a consequence of high level strategic and executive level input into the design of the data CONTENT ndash taxonomies designed to catalogue every conceivably relevant classification ahead of time

High value intelligent c

ontent desig

n

94

Some SMALL things YOU can doTo make your ERP work better for you TOMORROW

1 Repopulate key standard attribute tables

2 Create new custom attribute tables

95

Repopulate key standard attribute tables

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

Drastically im

prove the content o

f some

key tables s

uch as Credit N

ote Reasons

Product Ite

m Class etc

96

Develop lists

1 One to ten people in a room with a projector

2 Brainstorm all possible content for the list ndash capture on screen

3 Each summarize to between five and ten headings

4 Type all the lists in

5 Combine them into between five and ten groups

6 Give each group a heading

7 Lift out sub-categories

8 Code ndash remember indents trailing periods capitalization

9 Check impacts

10Implement

97

Develop lists 2

1 Quality of list is dependent on quality of input

2 Want lists to be complete comprehensive and well designed

3 Design compromises will be with you for ever

4 Document

5 Train

6 Utilize

98

Develop lists 3

1 Develop Hierarchy

a) Hierarchy of descriptions ndash indent each level by one character position

b) HEADINGS IN CAPITAL LETTERS

c) Posting level items in Proper Case

d) Abbreviate as necessary

2 Code

a) Mirror indents with trailing periods

b) Gap code

c) Mnemonic Alpha preferred else Alpha Numeric else Numeric

d) 1 to 4 character segments separated by ldquo-rdquo

99

Create new custom attribute tables

Add user defined attri

bute fields anywhere

where they m

ake sense ndash P

roducts

Debtors (Custo

mers) e

tc

100

Develop attributes

1 One to ten people in a room with a projector

2 Brainstorm all possible attributes for management information

3 If in doubt add

4 Structure and Code as before

5 Capture sheets

6 Train staff to classify and add

7 Reports

8 Identify clever functionality that can work with attributes add where cost effective

9 Harvest information

101

Unlocking the full potential

1 Progressively improve classifications and add attributes

2 Progressively develop reports analysis and custom functionality

3 Advance to more complex and inter-related lists

a) Product Item Material Class Group is the largest list that you might apply this approach to

b) Major Master Lists like Chart of Accounts and Product Catalogue Master might be done in increments ONCE you have experience with this approach

c) Other Master Lists like Debtors and Creditors Masters could be restructured in time

4 Eventually you might find you have effectively re-implemented

102

10 things to look out for

1 Ambiguous names incorrect postings ndash ANSWER ndash change the name so that it is unambiguous ndash eg Factory -- Operating Cost and Factory ndash Asset

2 Jumbled accounts and other lists ndash ANSWER ndashnew sub-structure

3 Large number of dissimilar transactions in one account having to unscramble in Excel ndash ANSWER ndash create a block of well thought out accounts to replace the single account

4 Overlapping or duplicate entries ndash eg same Tyres in different places ndash ANSWER ndash close duplicates only one set of entries ndash may close both and open a new set of well-structured entries

5 Answers to ldquocommon senserdquo questions take ages to obtain ndash lots of analysis in Excel or custom software that keeps changing ndash check if all the common sense attributes are on the master record and add as necessary ndash as many as possible ndash once you start adding do the lot

103

10 things to look out for

6 Evaluate all manual spreadsheet and custom applications and determine where these are a response to inexact or sloppy configuration and progressively adjust or eliminate

7 Develop a comprehensive awareness of the need for accurate data train personnel in terms of neatness accuracy spelling capitalization accuracy of allocation etc

8 Develop soft-issue metrics ndash customer satisfaction employee satisfaction etc

9 Harmonize critical elements of information classification ndash Accounts Assets People Products ndash across all modules and all systems ndash develop an integrated environment especially between the ERP and the Operational Systems

10Balance the decision support load between modules ndash move the detail out of the General Ledger ndash 5 to 10 Asset Categories People Categories Inventory Categories etc

104

Summing up

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Some items require a very small investment ndash an ART and a science

5 A significant opportunity to get more out of your current systems

Better DECISIONS

105

What is your single most important insight from this presentation

What is the single most practical action that you can take tomorrow to apply strategic (right thing essence thinking more effectively

JamesJamesARobertsoncom

Please write down

your thoughts

NOW

If you do not act within 48 hours you probably never will (Bill Gates)

Act TODAY

106

Assisting clients to thrive through the effective application of IT and ERP

QuestionsWe will email you my book and hand-outs of slides

Dr James Robertson PrEng ndash The ERP Doctor -- Mobile +44 (0) 77 6862 2875 +27 (0)83 251 6644wwwJames-A-Robertson-and-Associatescom

JamesJamesARobertsoncom

LinkedIn httpukLinkedIncominDrJamesARobertsonERPDoctor

JARampA are available to assist in applying these principles

  • Slide 1
  • Slide 2
  • Slide 3
  • A word of caution
  • Slide 5
  • This is NOT in a Text Book
  • Pulse measurement
  • Motivating quotes
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • The fundamental requirements for an ERP
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • A classic practical example NO Executive involvement
  • Top down (CEO led) versus bottom up design
  • Slide 25
  • Three alternative ERP value scenarios Unlocking the TRUE potent
  • Slide 27
  • What is strategy An executive responsibility
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
  • Slide 47
  • Slide 48
  • Slide 49
  • What is an ERP IBIS A filing cabinet
  • IBIS ndash what every company REALLY has
  • Slide 52
  • Case Study Strategic Engineered Precision Configuration WITH C
  • Slide 54
  • Slide 55
  • Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)
  • Define Strategic Engineered Precision Configuration
  • Slide 58
  • Slide 59
  • Slide 60
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Slide 66
  • Slide 67
  • Slide 68
  • Current Issues with the hellip Master
  • Current Issues with the hellip Master (2)
  • Current Issues with the hellip Master (3)
  • Slide 72
  • Slide 73
  • Slide 74
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Slide 83
  • Slide 84
  • Slide 85
  • Slide 86
  • Slide 87
  • Slide 88
  • Slide 89
  • Slide 90
  • Slide 91
  • Slide 92
  • Slide 93
  • Slide 94
  • Slide 95
  • Slide 96
  • Slide 97
  • Slide 98
  • Slide 99
  • Slide 100
  • Slide 101
  • Slide 102
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
Page 78: IBIS – The Strategic View of Business Information -- by Dr James A Robertson PrEng

Financial Analysis Suite

Financial Analysis Suite

1 Broad concept been known to me for over twenty years

2 I have done some elements semi-manually

3 For years I thought everyone could understand this and do it

4 Never seen anything like it

5 Extremely powerful tool

The true value

1 Exceptionally high quality financial data

2 Extremely easy to access and analyze

3 Facilitate greatly improved high value executive level strategic decision making ndash the decisions to thrive

4 Properly used WILL lead to greatly improved competitiveness and profitability

5 This will enhance profitable growth

6 Every organization needs this

7 The current ERP market is estimated at US$56 billion

8 We can easily capture at least 1 of this over the next ten years ndash this is THE way of the future

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

1 Taxonomy approach immediately engages with executives to specify high level configuration focused on the essence of the business ndash focus on better decision making NOT process ndash strategic executive level facilitation ndash excellent executive engagement and custody

2 Fundamental focus on better strategic (thrive) decisions at executive and operational level ndash put the essence (strategy) of the business in the face of staff at all levels constantly

3 Design geared to answering the questions you have not yet thought to ask ndash no need for lengthy business requirements workshops

4 Orders of magnitude improvement in system strategic support value delivery ndash basis for enabling executives and managers to make much better decisions IF they do the work to interpret and act on the information

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

5 Move away from expensive resources constantly maintaining simple reports to developing sophisticated models that support high value understanding analysis and decision making

6 Major improvements in quality of master data and ease of master data maintenance

7 Systems easier and more efficient to use at a transaction level frequently results in productivity gains and head count reductions reduction in audit fees etc

8 Do things the software vendor does not think are possible and that may create substantial strategic value opportunities

9 Establish a culture of data precision in fact a whole culture relating to the way you run your systems

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

1 Strategic (thrive) decision support ndash psychology of decision making ndash strategic elements at top of list comply with cognitive span equals seven plus or minus two items at any level of hierarchy

2 Every validation list custom validation lists fully describe entities the way the business and executives think about them

3 Fundamental first principles strategic design with finely granular highly structured hierarchically presented content

4 Ease of reading and navigation ndash trailing periods indents capitalization precision language ndash semantic structure ndash JARampA originated standards and conventions

5 Ease of reporting ndash range coding ndash ease of report maintenance ndash context for precision configuration ndash ease and quality of master data maintenance

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

6 Creative strategic use of unrelated modules to work together and limited scope creative strategic custom development ndash the impossible achieved affordably

7 Cubic business model ndash a powerful logical ldquoactivity basedrdquo management model in the General Ledger ndash powerful strategic decision support benefits with major positive governance impacts and reduced audit fees ndash JARampA have custom developed software to assist with this

8 Lower long term system operating costs coupled with ORDERS OF MAGNITUDE IMPROVEMENT in effectiveness efficiency and decision support ndash better thrive (profitable growth decisions) ndash where the REAL value lies ndash answer the questions we have not yet thought of

85

e

Summing up ndash the JARampA Approach to Creating Competitive Advantage

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Requires a significant investment

5 An ART and a science

6 Vital to unlocking the true value of any Business Information System Investment

7 An opportunity for dramatic gearing of any investment

Better DECISIONS

87

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

7 Ten things to enhance your current systems

88

What can be done

1 Buy a new ERP ndash expensive high risk

2 Re-implement your current ERP ndash not quite as expensive

3 Comprehensive Data Warehouse with Precision Taxonomies ndash not nearly as expensive or high risk but still costly

4 Anything else -- SMALL changes

What is an ERPREALLY

A huge precision data processing factory that SHOULD be fed precision data in order to produce precision

results (the factory CAN be OLD)

What is an ERPRefurbish

vs Deleting a building

>
>

1 Software settings

2 Cubic Business Modeltrade in the General Ledger

3 Asset classification

4 Product Material Item classification catalogue

5 Classification of Personnel

6 Other specific classifications

7 Unique attributes on Products and other classification master data

8 General record level attribute settings

9 Other configuration settings

Components of Precision Configuration

93

How is value created

Value is created by business actions that deliver on the essence of why the organization exists and how it thrives

Value manifests through increased profitability growth acquisitions job satisfaction fulfilment of the strategic vision

The consequence of intuitive intelligent informed leadership business decisions ndash thrive decisions

Such decisions are facilitated accelerated and enhanced through access to more intelligent meaningful and relevant information

Answers to the questions I have not yet thought to ask

Such ldquointelligent informationrdquo is assembled as a consequence of high level strategic and executive level input into the design of the data CONTENT ndash taxonomies designed to catalogue every conceivably relevant classification ahead of time

High value intelligent c

ontent desig

n

94

Some SMALL things YOU can doTo make your ERP work better for you TOMORROW

1 Repopulate key standard attribute tables

2 Create new custom attribute tables

95

Repopulate key standard attribute tables

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

Drastically im

prove the content o

f some

key tables s

uch as Credit N

ote Reasons

Product Ite

m Class etc

96

Develop lists

1 One to ten people in a room with a projector

2 Brainstorm all possible content for the list ndash capture on screen

3 Each summarize to between five and ten headings

4 Type all the lists in

5 Combine them into between five and ten groups

6 Give each group a heading

7 Lift out sub-categories

8 Code ndash remember indents trailing periods capitalization

9 Check impacts

10Implement

97

Develop lists 2

1 Quality of list is dependent on quality of input

2 Want lists to be complete comprehensive and well designed

3 Design compromises will be with you for ever

4 Document

5 Train

6 Utilize

98

Develop lists 3

1 Develop Hierarchy

a) Hierarchy of descriptions ndash indent each level by one character position

b) HEADINGS IN CAPITAL LETTERS

c) Posting level items in Proper Case

d) Abbreviate as necessary

2 Code

a) Mirror indents with trailing periods

b) Gap code

c) Mnemonic Alpha preferred else Alpha Numeric else Numeric

d) 1 to 4 character segments separated by ldquo-rdquo

99

Create new custom attribute tables

Add user defined attri

bute fields anywhere

where they m

ake sense ndash P

roducts

Debtors (Custo

mers) e

tc

100

Develop attributes

1 One to ten people in a room with a projector

2 Brainstorm all possible attributes for management information

3 If in doubt add

4 Structure and Code as before

5 Capture sheets

6 Train staff to classify and add

7 Reports

8 Identify clever functionality that can work with attributes add where cost effective

9 Harvest information

101

Unlocking the full potential

1 Progressively improve classifications and add attributes

2 Progressively develop reports analysis and custom functionality

3 Advance to more complex and inter-related lists

a) Product Item Material Class Group is the largest list that you might apply this approach to

b) Major Master Lists like Chart of Accounts and Product Catalogue Master might be done in increments ONCE you have experience with this approach

c) Other Master Lists like Debtors and Creditors Masters could be restructured in time

4 Eventually you might find you have effectively re-implemented

102

10 things to look out for

1 Ambiguous names incorrect postings ndash ANSWER ndash change the name so that it is unambiguous ndash eg Factory -- Operating Cost and Factory ndash Asset

2 Jumbled accounts and other lists ndash ANSWER ndashnew sub-structure

3 Large number of dissimilar transactions in one account having to unscramble in Excel ndash ANSWER ndash create a block of well thought out accounts to replace the single account

4 Overlapping or duplicate entries ndash eg same Tyres in different places ndash ANSWER ndash close duplicates only one set of entries ndash may close both and open a new set of well-structured entries

5 Answers to ldquocommon senserdquo questions take ages to obtain ndash lots of analysis in Excel or custom software that keeps changing ndash check if all the common sense attributes are on the master record and add as necessary ndash as many as possible ndash once you start adding do the lot

103

10 things to look out for

6 Evaluate all manual spreadsheet and custom applications and determine where these are a response to inexact or sloppy configuration and progressively adjust or eliminate

7 Develop a comprehensive awareness of the need for accurate data train personnel in terms of neatness accuracy spelling capitalization accuracy of allocation etc

8 Develop soft-issue metrics ndash customer satisfaction employee satisfaction etc

9 Harmonize critical elements of information classification ndash Accounts Assets People Products ndash across all modules and all systems ndash develop an integrated environment especially between the ERP and the Operational Systems

10Balance the decision support load between modules ndash move the detail out of the General Ledger ndash 5 to 10 Asset Categories People Categories Inventory Categories etc

104

Summing up

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Some items require a very small investment ndash an ART and a science

5 A significant opportunity to get more out of your current systems

Better DECISIONS

105

What is your single most important insight from this presentation

What is the single most practical action that you can take tomorrow to apply strategic (right thing essence thinking more effectively

JamesJamesARobertsoncom

Please write down

your thoughts

NOW

If you do not act within 48 hours you probably never will (Bill Gates)

Act TODAY

106

Assisting clients to thrive through the effective application of IT and ERP

QuestionsWe will email you my book and hand-outs of slides

Dr James Robertson PrEng ndash The ERP Doctor -- Mobile +44 (0) 77 6862 2875 +27 (0)83 251 6644wwwJames-A-Robertson-and-Associatescom

JamesJamesARobertsoncom

LinkedIn httpukLinkedIncominDrJamesARobertsonERPDoctor

JARampA are available to assist in applying these principles

  • Slide 1
  • Slide 2
  • Slide 3
  • A word of caution
  • Slide 5
  • This is NOT in a Text Book
  • Pulse measurement
  • Motivating quotes
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • The fundamental requirements for an ERP
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • A classic practical example NO Executive involvement
  • Top down (CEO led) versus bottom up design
  • Slide 25
  • Three alternative ERP value scenarios Unlocking the TRUE potent
  • Slide 27
  • What is strategy An executive responsibility
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
  • Slide 47
  • Slide 48
  • Slide 49
  • What is an ERP IBIS A filing cabinet
  • IBIS ndash what every company REALLY has
  • Slide 52
  • Case Study Strategic Engineered Precision Configuration WITH C
  • Slide 54
  • Slide 55
  • Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)
  • Define Strategic Engineered Precision Configuration
  • Slide 58
  • Slide 59
  • Slide 60
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Slide 66
  • Slide 67
  • Slide 68
  • Current Issues with the hellip Master
  • Current Issues with the hellip Master (2)
  • Current Issues with the hellip Master (3)
  • Slide 72
  • Slide 73
  • Slide 74
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Slide 83
  • Slide 84
  • Slide 85
  • Slide 86
  • Slide 87
  • Slide 88
  • Slide 89
  • Slide 90
  • Slide 91
  • Slide 92
  • Slide 93
  • Slide 94
  • Slide 95
  • Slide 96
  • Slide 97
  • Slide 98
  • Slide 99
  • Slide 100
  • Slide 101
  • Slide 102
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
Page 79: IBIS – The Strategic View of Business Information -- by Dr James A Robertson PrEng

Financial Analysis Suite

1 Broad concept been known to me for over twenty years

2 I have done some elements semi-manually

3 For years I thought everyone could understand this and do it

4 Never seen anything like it

5 Extremely powerful tool

The true value

1 Exceptionally high quality financial data

2 Extremely easy to access and analyze

3 Facilitate greatly improved high value executive level strategic decision making ndash the decisions to thrive

4 Properly used WILL lead to greatly improved competitiveness and profitability

5 This will enhance profitable growth

6 Every organization needs this

7 The current ERP market is estimated at US$56 billion

8 We can easily capture at least 1 of this over the next ten years ndash this is THE way of the future

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

1 Taxonomy approach immediately engages with executives to specify high level configuration focused on the essence of the business ndash focus on better decision making NOT process ndash strategic executive level facilitation ndash excellent executive engagement and custody

2 Fundamental focus on better strategic (thrive) decisions at executive and operational level ndash put the essence (strategy) of the business in the face of staff at all levels constantly

3 Design geared to answering the questions you have not yet thought to ask ndash no need for lengthy business requirements workshops

4 Orders of magnitude improvement in system strategic support value delivery ndash basis for enabling executives and managers to make much better decisions IF they do the work to interpret and act on the information

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

5 Move away from expensive resources constantly maintaining simple reports to developing sophisticated models that support high value understanding analysis and decision making

6 Major improvements in quality of master data and ease of master data maintenance

7 Systems easier and more efficient to use at a transaction level frequently results in productivity gains and head count reductions reduction in audit fees etc

8 Do things the software vendor does not think are possible and that may create substantial strategic value opportunities

9 Establish a culture of data precision in fact a whole culture relating to the way you run your systems

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

1 Strategic (thrive) decision support ndash psychology of decision making ndash strategic elements at top of list comply with cognitive span equals seven plus or minus two items at any level of hierarchy

2 Every validation list custom validation lists fully describe entities the way the business and executives think about them

3 Fundamental first principles strategic design with finely granular highly structured hierarchically presented content

4 Ease of reading and navigation ndash trailing periods indents capitalization precision language ndash semantic structure ndash JARampA originated standards and conventions

5 Ease of reporting ndash range coding ndash ease of report maintenance ndash context for precision configuration ndash ease and quality of master data maintenance

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

6 Creative strategic use of unrelated modules to work together and limited scope creative strategic custom development ndash the impossible achieved affordably

7 Cubic business model ndash a powerful logical ldquoactivity basedrdquo management model in the General Ledger ndash powerful strategic decision support benefits with major positive governance impacts and reduced audit fees ndash JARampA have custom developed software to assist with this

8 Lower long term system operating costs coupled with ORDERS OF MAGNITUDE IMPROVEMENT in effectiveness efficiency and decision support ndash better thrive (profitable growth decisions) ndash where the REAL value lies ndash answer the questions we have not yet thought of

85

e

Summing up ndash the JARampA Approach to Creating Competitive Advantage

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Requires a significant investment

5 An ART and a science

6 Vital to unlocking the true value of any Business Information System Investment

7 An opportunity for dramatic gearing of any investment

Better DECISIONS

87

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

7 Ten things to enhance your current systems

88

What can be done

1 Buy a new ERP ndash expensive high risk

2 Re-implement your current ERP ndash not quite as expensive

3 Comprehensive Data Warehouse with Precision Taxonomies ndash not nearly as expensive or high risk but still costly

4 Anything else -- SMALL changes

What is an ERPREALLY

A huge precision data processing factory that SHOULD be fed precision data in order to produce precision

results (the factory CAN be OLD)

What is an ERPRefurbish

vs Deleting a building

>
>

1 Software settings

2 Cubic Business Modeltrade in the General Ledger

3 Asset classification

4 Product Material Item classification catalogue

5 Classification of Personnel

6 Other specific classifications

7 Unique attributes on Products and other classification master data

8 General record level attribute settings

9 Other configuration settings

Components of Precision Configuration

93

How is value created

Value is created by business actions that deliver on the essence of why the organization exists and how it thrives

Value manifests through increased profitability growth acquisitions job satisfaction fulfilment of the strategic vision

The consequence of intuitive intelligent informed leadership business decisions ndash thrive decisions

Such decisions are facilitated accelerated and enhanced through access to more intelligent meaningful and relevant information

Answers to the questions I have not yet thought to ask

Such ldquointelligent informationrdquo is assembled as a consequence of high level strategic and executive level input into the design of the data CONTENT ndash taxonomies designed to catalogue every conceivably relevant classification ahead of time

High value intelligent c

ontent desig

n

94

Some SMALL things YOU can doTo make your ERP work better for you TOMORROW

1 Repopulate key standard attribute tables

2 Create new custom attribute tables

95

Repopulate key standard attribute tables

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

Drastically im

prove the content o

f some

key tables s

uch as Credit N

ote Reasons

Product Ite

m Class etc

96

Develop lists

1 One to ten people in a room with a projector

2 Brainstorm all possible content for the list ndash capture on screen

3 Each summarize to between five and ten headings

4 Type all the lists in

5 Combine them into between five and ten groups

6 Give each group a heading

7 Lift out sub-categories

8 Code ndash remember indents trailing periods capitalization

9 Check impacts

10Implement

97

Develop lists 2

1 Quality of list is dependent on quality of input

2 Want lists to be complete comprehensive and well designed

3 Design compromises will be with you for ever

4 Document

5 Train

6 Utilize

98

Develop lists 3

1 Develop Hierarchy

a) Hierarchy of descriptions ndash indent each level by one character position

b) HEADINGS IN CAPITAL LETTERS

c) Posting level items in Proper Case

d) Abbreviate as necessary

2 Code

a) Mirror indents with trailing periods

b) Gap code

c) Mnemonic Alpha preferred else Alpha Numeric else Numeric

d) 1 to 4 character segments separated by ldquo-rdquo

99

Create new custom attribute tables

Add user defined attri

bute fields anywhere

where they m

ake sense ndash P

roducts

Debtors (Custo

mers) e

tc

100

Develop attributes

1 One to ten people in a room with a projector

2 Brainstorm all possible attributes for management information

3 If in doubt add

4 Structure and Code as before

5 Capture sheets

6 Train staff to classify and add

7 Reports

8 Identify clever functionality that can work with attributes add where cost effective

9 Harvest information

101

Unlocking the full potential

1 Progressively improve classifications and add attributes

2 Progressively develop reports analysis and custom functionality

3 Advance to more complex and inter-related lists

a) Product Item Material Class Group is the largest list that you might apply this approach to

b) Major Master Lists like Chart of Accounts and Product Catalogue Master might be done in increments ONCE you have experience with this approach

c) Other Master Lists like Debtors and Creditors Masters could be restructured in time

4 Eventually you might find you have effectively re-implemented

102

10 things to look out for

1 Ambiguous names incorrect postings ndash ANSWER ndash change the name so that it is unambiguous ndash eg Factory -- Operating Cost and Factory ndash Asset

2 Jumbled accounts and other lists ndash ANSWER ndashnew sub-structure

3 Large number of dissimilar transactions in one account having to unscramble in Excel ndash ANSWER ndash create a block of well thought out accounts to replace the single account

4 Overlapping or duplicate entries ndash eg same Tyres in different places ndash ANSWER ndash close duplicates only one set of entries ndash may close both and open a new set of well-structured entries

5 Answers to ldquocommon senserdquo questions take ages to obtain ndash lots of analysis in Excel or custom software that keeps changing ndash check if all the common sense attributes are on the master record and add as necessary ndash as many as possible ndash once you start adding do the lot

103

10 things to look out for

6 Evaluate all manual spreadsheet and custom applications and determine where these are a response to inexact or sloppy configuration and progressively adjust or eliminate

7 Develop a comprehensive awareness of the need for accurate data train personnel in terms of neatness accuracy spelling capitalization accuracy of allocation etc

8 Develop soft-issue metrics ndash customer satisfaction employee satisfaction etc

9 Harmonize critical elements of information classification ndash Accounts Assets People Products ndash across all modules and all systems ndash develop an integrated environment especially between the ERP and the Operational Systems

10Balance the decision support load between modules ndash move the detail out of the General Ledger ndash 5 to 10 Asset Categories People Categories Inventory Categories etc

104

Summing up

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Some items require a very small investment ndash an ART and a science

5 A significant opportunity to get more out of your current systems

Better DECISIONS

105

What is your single most important insight from this presentation

What is the single most practical action that you can take tomorrow to apply strategic (right thing essence thinking more effectively

JamesJamesARobertsoncom

Please write down

your thoughts

NOW

If you do not act within 48 hours you probably never will (Bill Gates)

Act TODAY

106

Assisting clients to thrive through the effective application of IT and ERP

QuestionsWe will email you my book and hand-outs of slides

Dr James Robertson PrEng ndash The ERP Doctor -- Mobile +44 (0) 77 6862 2875 +27 (0)83 251 6644wwwJames-A-Robertson-and-Associatescom

JamesJamesARobertsoncom

LinkedIn httpukLinkedIncominDrJamesARobertsonERPDoctor

JARampA are available to assist in applying these principles

  • Slide 1
  • Slide 2
  • Slide 3
  • A word of caution
  • Slide 5
  • This is NOT in a Text Book
  • Pulse measurement
  • Motivating quotes
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • The fundamental requirements for an ERP
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • A classic practical example NO Executive involvement
  • Top down (CEO led) versus bottom up design
  • Slide 25
  • Three alternative ERP value scenarios Unlocking the TRUE potent
  • Slide 27
  • What is strategy An executive responsibility
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
  • Slide 47
  • Slide 48
  • Slide 49
  • What is an ERP IBIS A filing cabinet
  • IBIS ndash what every company REALLY has
  • Slide 52
  • Case Study Strategic Engineered Precision Configuration WITH C
  • Slide 54
  • Slide 55
  • Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)
  • Define Strategic Engineered Precision Configuration
  • Slide 58
  • Slide 59
  • Slide 60
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Slide 66
  • Slide 67
  • Slide 68
  • Current Issues with the hellip Master
  • Current Issues with the hellip Master (2)
  • Current Issues with the hellip Master (3)
  • Slide 72
  • Slide 73
  • Slide 74
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Slide 83
  • Slide 84
  • Slide 85
  • Slide 86
  • Slide 87
  • Slide 88
  • Slide 89
  • Slide 90
  • Slide 91
  • Slide 92
  • Slide 93
  • Slide 94
  • Slide 95
  • Slide 96
  • Slide 97
  • Slide 98
  • Slide 99
  • Slide 100
  • Slide 101
  • Slide 102
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
Page 80: IBIS – The Strategic View of Business Information -- by Dr James A Robertson PrEng

The true value

1 Exceptionally high quality financial data

2 Extremely easy to access and analyze

3 Facilitate greatly improved high value executive level strategic decision making ndash the decisions to thrive

4 Properly used WILL lead to greatly improved competitiveness and profitability

5 This will enhance profitable growth

6 Every organization needs this

7 The current ERP market is estimated at US$56 billion

8 We can easily capture at least 1 of this over the next ten years ndash this is THE way of the future

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

1 Taxonomy approach immediately engages with executives to specify high level configuration focused on the essence of the business ndash focus on better decision making NOT process ndash strategic executive level facilitation ndash excellent executive engagement and custody

2 Fundamental focus on better strategic (thrive) decisions at executive and operational level ndash put the essence (strategy) of the business in the face of staff at all levels constantly

3 Design geared to answering the questions you have not yet thought to ask ndash no need for lengthy business requirements workshops

4 Orders of magnitude improvement in system strategic support value delivery ndash basis for enabling executives and managers to make much better decisions IF they do the work to interpret and act on the information

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

5 Move away from expensive resources constantly maintaining simple reports to developing sophisticated models that support high value understanding analysis and decision making

6 Major improvements in quality of master data and ease of master data maintenance

7 Systems easier and more efficient to use at a transaction level frequently results in productivity gains and head count reductions reduction in audit fees etc

8 Do things the software vendor does not think are possible and that may create substantial strategic value opportunities

9 Establish a culture of data precision in fact a whole culture relating to the way you run your systems

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

1 Strategic (thrive) decision support ndash psychology of decision making ndash strategic elements at top of list comply with cognitive span equals seven plus or minus two items at any level of hierarchy

2 Every validation list custom validation lists fully describe entities the way the business and executives think about them

3 Fundamental first principles strategic design with finely granular highly structured hierarchically presented content

4 Ease of reading and navigation ndash trailing periods indents capitalization precision language ndash semantic structure ndash JARampA originated standards and conventions

5 Ease of reporting ndash range coding ndash ease of report maintenance ndash context for precision configuration ndash ease and quality of master data maintenance

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

6 Creative strategic use of unrelated modules to work together and limited scope creative strategic custom development ndash the impossible achieved affordably

7 Cubic business model ndash a powerful logical ldquoactivity basedrdquo management model in the General Ledger ndash powerful strategic decision support benefits with major positive governance impacts and reduced audit fees ndash JARampA have custom developed software to assist with this

8 Lower long term system operating costs coupled with ORDERS OF MAGNITUDE IMPROVEMENT in effectiveness efficiency and decision support ndash better thrive (profitable growth decisions) ndash where the REAL value lies ndash answer the questions we have not yet thought of

85

e

Summing up ndash the JARampA Approach to Creating Competitive Advantage

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Requires a significant investment

5 An ART and a science

6 Vital to unlocking the true value of any Business Information System Investment

7 An opportunity for dramatic gearing of any investment

Better DECISIONS

87

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

7 Ten things to enhance your current systems

88

What can be done

1 Buy a new ERP ndash expensive high risk

2 Re-implement your current ERP ndash not quite as expensive

3 Comprehensive Data Warehouse with Precision Taxonomies ndash not nearly as expensive or high risk but still costly

4 Anything else -- SMALL changes

What is an ERPREALLY

A huge precision data processing factory that SHOULD be fed precision data in order to produce precision

results (the factory CAN be OLD)

What is an ERPRefurbish

vs Deleting a building

>
>

1 Software settings

2 Cubic Business Modeltrade in the General Ledger

3 Asset classification

4 Product Material Item classification catalogue

5 Classification of Personnel

6 Other specific classifications

7 Unique attributes on Products and other classification master data

8 General record level attribute settings

9 Other configuration settings

Components of Precision Configuration

93

How is value created

Value is created by business actions that deliver on the essence of why the organization exists and how it thrives

Value manifests through increased profitability growth acquisitions job satisfaction fulfilment of the strategic vision

The consequence of intuitive intelligent informed leadership business decisions ndash thrive decisions

Such decisions are facilitated accelerated and enhanced through access to more intelligent meaningful and relevant information

Answers to the questions I have not yet thought to ask

Such ldquointelligent informationrdquo is assembled as a consequence of high level strategic and executive level input into the design of the data CONTENT ndash taxonomies designed to catalogue every conceivably relevant classification ahead of time

High value intelligent c

ontent desig

n

94

Some SMALL things YOU can doTo make your ERP work better for you TOMORROW

1 Repopulate key standard attribute tables

2 Create new custom attribute tables

95

Repopulate key standard attribute tables

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

Drastically im

prove the content o

f some

key tables s

uch as Credit N

ote Reasons

Product Ite

m Class etc

96

Develop lists

1 One to ten people in a room with a projector

2 Brainstorm all possible content for the list ndash capture on screen

3 Each summarize to between five and ten headings

4 Type all the lists in

5 Combine them into between five and ten groups

6 Give each group a heading

7 Lift out sub-categories

8 Code ndash remember indents trailing periods capitalization

9 Check impacts

10Implement

97

Develop lists 2

1 Quality of list is dependent on quality of input

2 Want lists to be complete comprehensive and well designed

3 Design compromises will be with you for ever

4 Document

5 Train

6 Utilize

98

Develop lists 3

1 Develop Hierarchy

a) Hierarchy of descriptions ndash indent each level by one character position

b) HEADINGS IN CAPITAL LETTERS

c) Posting level items in Proper Case

d) Abbreviate as necessary

2 Code

a) Mirror indents with trailing periods

b) Gap code

c) Mnemonic Alpha preferred else Alpha Numeric else Numeric

d) 1 to 4 character segments separated by ldquo-rdquo

99

Create new custom attribute tables

Add user defined attri

bute fields anywhere

where they m

ake sense ndash P

roducts

Debtors (Custo

mers) e

tc

100

Develop attributes

1 One to ten people in a room with a projector

2 Brainstorm all possible attributes for management information

3 If in doubt add

4 Structure and Code as before

5 Capture sheets

6 Train staff to classify and add

7 Reports

8 Identify clever functionality that can work with attributes add where cost effective

9 Harvest information

101

Unlocking the full potential

1 Progressively improve classifications and add attributes

2 Progressively develop reports analysis and custom functionality

3 Advance to more complex and inter-related lists

a) Product Item Material Class Group is the largest list that you might apply this approach to

b) Major Master Lists like Chart of Accounts and Product Catalogue Master might be done in increments ONCE you have experience with this approach

c) Other Master Lists like Debtors and Creditors Masters could be restructured in time

4 Eventually you might find you have effectively re-implemented

102

10 things to look out for

1 Ambiguous names incorrect postings ndash ANSWER ndash change the name so that it is unambiguous ndash eg Factory -- Operating Cost and Factory ndash Asset

2 Jumbled accounts and other lists ndash ANSWER ndashnew sub-structure

3 Large number of dissimilar transactions in one account having to unscramble in Excel ndash ANSWER ndash create a block of well thought out accounts to replace the single account

4 Overlapping or duplicate entries ndash eg same Tyres in different places ndash ANSWER ndash close duplicates only one set of entries ndash may close both and open a new set of well-structured entries

5 Answers to ldquocommon senserdquo questions take ages to obtain ndash lots of analysis in Excel or custom software that keeps changing ndash check if all the common sense attributes are on the master record and add as necessary ndash as many as possible ndash once you start adding do the lot

103

10 things to look out for

6 Evaluate all manual spreadsheet and custom applications and determine where these are a response to inexact or sloppy configuration and progressively adjust or eliminate

7 Develop a comprehensive awareness of the need for accurate data train personnel in terms of neatness accuracy spelling capitalization accuracy of allocation etc

8 Develop soft-issue metrics ndash customer satisfaction employee satisfaction etc

9 Harmonize critical elements of information classification ndash Accounts Assets People Products ndash across all modules and all systems ndash develop an integrated environment especially between the ERP and the Operational Systems

10Balance the decision support load between modules ndash move the detail out of the General Ledger ndash 5 to 10 Asset Categories People Categories Inventory Categories etc

104

Summing up

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Some items require a very small investment ndash an ART and a science

5 A significant opportunity to get more out of your current systems

Better DECISIONS

105

What is your single most important insight from this presentation

What is the single most practical action that you can take tomorrow to apply strategic (right thing essence thinking more effectively

JamesJamesARobertsoncom

Please write down

your thoughts

NOW

If you do not act within 48 hours you probably never will (Bill Gates)

Act TODAY

106

Assisting clients to thrive through the effective application of IT and ERP

QuestionsWe will email you my book and hand-outs of slides

Dr James Robertson PrEng ndash The ERP Doctor -- Mobile +44 (0) 77 6862 2875 +27 (0)83 251 6644wwwJames-A-Robertson-and-Associatescom

JamesJamesARobertsoncom

LinkedIn httpukLinkedIncominDrJamesARobertsonERPDoctor

JARampA are available to assist in applying these principles

  • Slide 1
  • Slide 2
  • Slide 3
  • A word of caution
  • Slide 5
  • This is NOT in a Text Book
  • Pulse measurement
  • Motivating quotes
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • The fundamental requirements for an ERP
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • A classic practical example NO Executive involvement
  • Top down (CEO led) versus bottom up design
  • Slide 25
  • Three alternative ERP value scenarios Unlocking the TRUE potent
  • Slide 27
  • What is strategy An executive responsibility
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
  • Slide 47
  • Slide 48
  • Slide 49
  • What is an ERP IBIS A filing cabinet
  • IBIS ndash what every company REALLY has
  • Slide 52
  • Case Study Strategic Engineered Precision Configuration WITH C
  • Slide 54
  • Slide 55
  • Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)
  • Define Strategic Engineered Precision Configuration
  • Slide 58
  • Slide 59
  • Slide 60
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Slide 66
  • Slide 67
  • Slide 68
  • Current Issues with the hellip Master
  • Current Issues with the hellip Master (2)
  • Current Issues with the hellip Master (3)
  • Slide 72
  • Slide 73
  • Slide 74
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Slide 83
  • Slide 84
  • Slide 85
  • Slide 86
  • Slide 87
  • Slide 88
  • Slide 89
  • Slide 90
  • Slide 91
  • Slide 92
  • Slide 93
  • Slide 94
  • Slide 95
  • Slide 96
  • Slide 97
  • Slide 98
  • Slide 99
  • Slide 100
  • Slide 101
  • Slide 102
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
Page 81: IBIS – The Strategic View of Business Information -- by Dr James A Robertson PrEng

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

1 Taxonomy approach immediately engages with executives to specify high level configuration focused on the essence of the business ndash focus on better decision making NOT process ndash strategic executive level facilitation ndash excellent executive engagement and custody

2 Fundamental focus on better strategic (thrive) decisions at executive and operational level ndash put the essence (strategy) of the business in the face of staff at all levels constantly

3 Design geared to answering the questions you have not yet thought to ask ndash no need for lengthy business requirements workshops

4 Orders of magnitude improvement in system strategic support value delivery ndash basis for enabling executives and managers to make much better decisions IF they do the work to interpret and act on the information

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

5 Move away from expensive resources constantly maintaining simple reports to developing sophisticated models that support high value understanding analysis and decision making

6 Major improvements in quality of master data and ease of master data maintenance

7 Systems easier and more efficient to use at a transaction level frequently results in productivity gains and head count reductions reduction in audit fees etc

8 Do things the software vendor does not think are possible and that may create substantial strategic value opportunities

9 Establish a culture of data precision in fact a whole culture relating to the way you run your systems

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

1 Strategic (thrive) decision support ndash psychology of decision making ndash strategic elements at top of list comply with cognitive span equals seven plus or minus two items at any level of hierarchy

2 Every validation list custom validation lists fully describe entities the way the business and executives think about them

3 Fundamental first principles strategic design with finely granular highly structured hierarchically presented content

4 Ease of reading and navigation ndash trailing periods indents capitalization precision language ndash semantic structure ndash JARampA originated standards and conventions

5 Ease of reporting ndash range coding ndash ease of report maintenance ndash context for precision configuration ndash ease and quality of master data maintenance

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

6 Creative strategic use of unrelated modules to work together and limited scope creative strategic custom development ndash the impossible achieved affordably

7 Cubic business model ndash a powerful logical ldquoactivity basedrdquo management model in the General Ledger ndash powerful strategic decision support benefits with major positive governance impacts and reduced audit fees ndash JARampA have custom developed software to assist with this

8 Lower long term system operating costs coupled with ORDERS OF MAGNITUDE IMPROVEMENT in effectiveness efficiency and decision support ndash better thrive (profitable growth decisions) ndash where the REAL value lies ndash answer the questions we have not yet thought of

85

e

Summing up ndash the JARampA Approach to Creating Competitive Advantage

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Requires a significant investment

5 An ART and a science

6 Vital to unlocking the true value of any Business Information System Investment

7 An opportunity for dramatic gearing of any investment

Better DECISIONS

87

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

7 Ten things to enhance your current systems

88

What can be done

1 Buy a new ERP ndash expensive high risk

2 Re-implement your current ERP ndash not quite as expensive

3 Comprehensive Data Warehouse with Precision Taxonomies ndash not nearly as expensive or high risk but still costly

4 Anything else -- SMALL changes

What is an ERPREALLY

A huge precision data processing factory that SHOULD be fed precision data in order to produce precision

results (the factory CAN be OLD)

What is an ERPRefurbish

vs Deleting a building

>
>

1 Software settings

2 Cubic Business Modeltrade in the General Ledger

3 Asset classification

4 Product Material Item classification catalogue

5 Classification of Personnel

6 Other specific classifications

7 Unique attributes on Products and other classification master data

8 General record level attribute settings

9 Other configuration settings

Components of Precision Configuration

93

How is value created

Value is created by business actions that deliver on the essence of why the organization exists and how it thrives

Value manifests through increased profitability growth acquisitions job satisfaction fulfilment of the strategic vision

The consequence of intuitive intelligent informed leadership business decisions ndash thrive decisions

Such decisions are facilitated accelerated and enhanced through access to more intelligent meaningful and relevant information

Answers to the questions I have not yet thought to ask

Such ldquointelligent informationrdquo is assembled as a consequence of high level strategic and executive level input into the design of the data CONTENT ndash taxonomies designed to catalogue every conceivably relevant classification ahead of time

High value intelligent c

ontent desig

n

94

Some SMALL things YOU can doTo make your ERP work better for you TOMORROW

1 Repopulate key standard attribute tables

2 Create new custom attribute tables

95

Repopulate key standard attribute tables

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

Drastically im

prove the content o

f some

key tables s

uch as Credit N

ote Reasons

Product Ite

m Class etc

96

Develop lists

1 One to ten people in a room with a projector

2 Brainstorm all possible content for the list ndash capture on screen

3 Each summarize to between five and ten headings

4 Type all the lists in

5 Combine them into between five and ten groups

6 Give each group a heading

7 Lift out sub-categories

8 Code ndash remember indents trailing periods capitalization

9 Check impacts

10Implement

97

Develop lists 2

1 Quality of list is dependent on quality of input

2 Want lists to be complete comprehensive and well designed

3 Design compromises will be with you for ever

4 Document

5 Train

6 Utilize

98

Develop lists 3

1 Develop Hierarchy

a) Hierarchy of descriptions ndash indent each level by one character position

b) HEADINGS IN CAPITAL LETTERS

c) Posting level items in Proper Case

d) Abbreviate as necessary

2 Code

a) Mirror indents with trailing periods

b) Gap code

c) Mnemonic Alpha preferred else Alpha Numeric else Numeric

d) 1 to 4 character segments separated by ldquo-rdquo

99

Create new custom attribute tables

Add user defined attri

bute fields anywhere

where they m

ake sense ndash P

roducts

Debtors (Custo

mers) e

tc

100

Develop attributes

1 One to ten people in a room with a projector

2 Brainstorm all possible attributes for management information

3 If in doubt add

4 Structure and Code as before

5 Capture sheets

6 Train staff to classify and add

7 Reports

8 Identify clever functionality that can work with attributes add where cost effective

9 Harvest information

101

Unlocking the full potential

1 Progressively improve classifications and add attributes

2 Progressively develop reports analysis and custom functionality

3 Advance to more complex and inter-related lists

a) Product Item Material Class Group is the largest list that you might apply this approach to

b) Major Master Lists like Chart of Accounts and Product Catalogue Master might be done in increments ONCE you have experience with this approach

c) Other Master Lists like Debtors and Creditors Masters could be restructured in time

4 Eventually you might find you have effectively re-implemented

102

10 things to look out for

1 Ambiguous names incorrect postings ndash ANSWER ndash change the name so that it is unambiguous ndash eg Factory -- Operating Cost and Factory ndash Asset

2 Jumbled accounts and other lists ndash ANSWER ndashnew sub-structure

3 Large number of dissimilar transactions in one account having to unscramble in Excel ndash ANSWER ndash create a block of well thought out accounts to replace the single account

4 Overlapping or duplicate entries ndash eg same Tyres in different places ndash ANSWER ndash close duplicates only one set of entries ndash may close both and open a new set of well-structured entries

5 Answers to ldquocommon senserdquo questions take ages to obtain ndash lots of analysis in Excel or custom software that keeps changing ndash check if all the common sense attributes are on the master record and add as necessary ndash as many as possible ndash once you start adding do the lot

103

10 things to look out for

6 Evaluate all manual spreadsheet and custom applications and determine where these are a response to inexact or sloppy configuration and progressively adjust or eliminate

7 Develop a comprehensive awareness of the need for accurate data train personnel in terms of neatness accuracy spelling capitalization accuracy of allocation etc

8 Develop soft-issue metrics ndash customer satisfaction employee satisfaction etc

9 Harmonize critical elements of information classification ndash Accounts Assets People Products ndash across all modules and all systems ndash develop an integrated environment especially between the ERP and the Operational Systems

10Balance the decision support load between modules ndash move the detail out of the General Ledger ndash 5 to 10 Asset Categories People Categories Inventory Categories etc

104

Summing up

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Some items require a very small investment ndash an ART and a science

5 A significant opportunity to get more out of your current systems

Better DECISIONS

105

What is your single most important insight from this presentation

What is the single most practical action that you can take tomorrow to apply strategic (right thing essence thinking more effectively

JamesJamesARobertsoncom

Please write down

your thoughts

NOW

If you do not act within 48 hours you probably never will (Bill Gates)

Act TODAY

106

Assisting clients to thrive through the effective application of IT and ERP

QuestionsWe will email you my book and hand-outs of slides

Dr James Robertson PrEng ndash The ERP Doctor -- Mobile +44 (0) 77 6862 2875 +27 (0)83 251 6644wwwJames-A-Robertson-and-Associatescom

JamesJamesARobertsoncom

LinkedIn httpukLinkedIncominDrJamesARobertsonERPDoctor

JARampA are available to assist in applying these principles

  • Slide 1
  • Slide 2
  • Slide 3
  • A word of caution
  • Slide 5
  • This is NOT in a Text Book
  • Pulse measurement
  • Motivating quotes
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • The fundamental requirements for an ERP
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • A classic practical example NO Executive involvement
  • Top down (CEO led) versus bottom up design
  • Slide 25
  • Three alternative ERP value scenarios Unlocking the TRUE potent
  • Slide 27
  • What is strategy An executive responsibility
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
  • Slide 47
  • Slide 48
  • Slide 49
  • What is an ERP IBIS A filing cabinet
  • IBIS ndash what every company REALLY has
  • Slide 52
  • Case Study Strategic Engineered Precision Configuration WITH C
  • Slide 54
  • Slide 55
  • Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)
  • Define Strategic Engineered Precision Configuration
  • Slide 58
  • Slide 59
  • Slide 60
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Slide 66
  • Slide 67
  • Slide 68
  • Current Issues with the hellip Master
  • Current Issues with the hellip Master (2)
  • Current Issues with the hellip Master (3)
  • Slide 72
  • Slide 73
  • Slide 74
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Slide 83
  • Slide 84
  • Slide 85
  • Slide 86
  • Slide 87
  • Slide 88
  • Slide 89
  • Slide 90
  • Slide 91
  • Slide 92
  • Slide 93
  • Slide 94
  • Slide 95
  • Slide 96
  • Slide 97
  • Slide 98
  • Slide 99
  • Slide 100
  • Slide 101
  • Slide 102
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
Page 82: IBIS – The Strategic View of Business Information -- by Dr James A Robertson PrEng

What is different about the JARampA approach to precision strategic configuration ndash all proprietary

5 Move away from expensive resources constantly maintaining simple reports to developing sophisticated models that support high value understanding analysis and decision making

6 Major improvements in quality of master data and ease of master data maintenance

7 Systems easier and more efficient to use at a transaction level frequently results in productivity gains and head count reductions reduction in audit fees etc

8 Do things the software vendor does not think are possible and that may create substantial strategic value opportunities

9 Establish a culture of data precision in fact a whole culture relating to the way you run your systems

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

1 Strategic (thrive) decision support ndash psychology of decision making ndash strategic elements at top of list comply with cognitive span equals seven plus or minus two items at any level of hierarchy

2 Every validation list custom validation lists fully describe entities the way the business and executives think about them

3 Fundamental first principles strategic design with finely granular highly structured hierarchically presented content

4 Ease of reading and navigation ndash trailing periods indents capitalization precision language ndash semantic structure ndash JARampA originated standards and conventions

5 Ease of reporting ndash range coding ndash ease of report maintenance ndash context for precision configuration ndash ease and quality of master data maintenance

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

6 Creative strategic use of unrelated modules to work together and limited scope creative strategic custom development ndash the impossible achieved affordably

7 Cubic business model ndash a powerful logical ldquoactivity basedrdquo management model in the General Ledger ndash powerful strategic decision support benefits with major positive governance impacts and reduced audit fees ndash JARampA have custom developed software to assist with this

8 Lower long term system operating costs coupled with ORDERS OF MAGNITUDE IMPROVEMENT in effectiveness efficiency and decision support ndash better thrive (profitable growth decisions) ndash where the REAL value lies ndash answer the questions we have not yet thought of

85

e

Summing up ndash the JARampA Approach to Creating Competitive Advantage

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Requires a significant investment

5 An ART and a science

6 Vital to unlocking the true value of any Business Information System Investment

7 An opportunity for dramatic gearing of any investment

Better DECISIONS

87

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

7 Ten things to enhance your current systems

88

What can be done

1 Buy a new ERP ndash expensive high risk

2 Re-implement your current ERP ndash not quite as expensive

3 Comprehensive Data Warehouse with Precision Taxonomies ndash not nearly as expensive or high risk but still costly

4 Anything else -- SMALL changes

What is an ERPREALLY

A huge precision data processing factory that SHOULD be fed precision data in order to produce precision

results (the factory CAN be OLD)

What is an ERPRefurbish

vs Deleting a building

>
>

1 Software settings

2 Cubic Business Modeltrade in the General Ledger

3 Asset classification

4 Product Material Item classification catalogue

5 Classification of Personnel

6 Other specific classifications

7 Unique attributes on Products and other classification master data

8 General record level attribute settings

9 Other configuration settings

Components of Precision Configuration

93

How is value created

Value is created by business actions that deliver on the essence of why the organization exists and how it thrives

Value manifests through increased profitability growth acquisitions job satisfaction fulfilment of the strategic vision

The consequence of intuitive intelligent informed leadership business decisions ndash thrive decisions

Such decisions are facilitated accelerated and enhanced through access to more intelligent meaningful and relevant information

Answers to the questions I have not yet thought to ask

Such ldquointelligent informationrdquo is assembled as a consequence of high level strategic and executive level input into the design of the data CONTENT ndash taxonomies designed to catalogue every conceivably relevant classification ahead of time

High value intelligent c

ontent desig

n

94

Some SMALL things YOU can doTo make your ERP work better for you TOMORROW

1 Repopulate key standard attribute tables

2 Create new custom attribute tables

95

Repopulate key standard attribute tables

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

Drastically im

prove the content o

f some

key tables s

uch as Credit N

ote Reasons

Product Ite

m Class etc

96

Develop lists

1 One to ten people in a room with a projector

2 Brainstorm all possible content for the list ndash capture on screen

3 Each summarize to between five and ten headings

4 Type all the lists in

5 Combine them into between five and ten groups

6 Give each group a heading

7 Lift out sub-categories

8 Code ndash remember indents trailing periods capitalization

9 Check impacts

10Implement

97

Develop lists 2

1 Quality of list is dependent on quality of input

2 Want lists to be complete comprehensive and well designed

3 Design compromises will be with you for ever

4 Document

5 Train

6 Utilize

98

Develop lists 3

1 Develop Hierarchy

a) Hierarchy of descriptions ndash indent each level by one character position

b) HEADINGS IN CAPITAL LETTERS

c) Posting level items in Proper Case

d) Abbreviate as necessary

2 Code

a) Mirror indents with trailing periods

b) Gap code

c) Mnemonic Alpha preferred else Alpha Numeric else Numeric

d) 1 to 4 character segments separated by ldquo-rdquo

99

Create new custom attribute tables

Add user defined attri

bute fields anywhere

where they m

ake sense ndash P

roducts

Debtors (Custo

mers) e

tc

100

Develop attributes

1 One to ten people in a room with a projector

2 Brainstorm all possible attributes for management information

3 If in doubt add

4 Structure and Code as before

5 Capture sheets

6 Train staff to classify and add

7 Reports

8 Identify clever functionality that can work with attributes add where cost effective

9 Harvest information

101

Unlocking the full potential

1 Progressively improve classifications and add attributes

2 Progressively develop reports analysis and custom functionality

3 Advance to more complex and inter-related lists

a) Product Item Material Class Group is the largest list that you might apply this approach to

b) Major Master Lists like Chart of Accounts and Product Catalogue Master might be done in increments ONCE you have experience with this approach

c) Other Master Lists like Debtors and Creditors Masters could be restructured in time

4 Eventually you might find you have effectively re-implemented

102

10 things to look out for

1 Ambiguous names incorrect postings ndash ANSWER ndash change the name so that it is unambiguous ndash eg Factory -- Operating Cost and Factory ndash Asset

2 Jumbled accounts and other lists ndash ANSWER ndashnew sub-structure

3 Large number of dissimilar transactions in one account having to unscramble in Excel ndash ANSWER ndash create a block of well thought out accounts to replace the single account

4 Overlapping or duplicate entries ndash eg same Tyres in different places ndash ANSWER ndash close duplicates only one set of entries ndash may close both and open a new set of well-structured entries

5 Answers to ldquocommon senserdquo questions take ages to obtain ndash lots of analysis in Excel or custom software that keeps changing ndash check if all the common sense attributes are on the master record and add as necessary ndash as many as possible ndash once you start adding do the lot

103

10 things to look out for

6 Evaluate all manual spreadsheet and custom applications and determine where these are a response to inexact or sloppy configuration and progressively adjust or eliminate

7 Develop a comprehensive awareness of the need for accurate data train personnel in terms of neatness accuracy spelling capitalization accuracy of allocation etc

8 Develop soft-issue metrics ndash customer satisfaction employee satisfaction etc

9 Harmonize critical elements of information classification ndash Accounts Assets People Products ndash across all modules and all systems ndash develop an integrated environment especially between the ERP and the Operational Systems

10Balance the decision support load between modules ndash move the detail out of the General Ledger ndash 5 to 10 Asset Categories People Categories Inventory Categories etc

104

Summing up

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Some items require a very small investment ndash an ART and a science

5 A significant opportunity to get more out of your current systems

Better DECISIONS

105

What is your single most important insight from this presentation

What is the single most practical action that you can take tomorrow to apply strategic (right thing essence thinking more effectively

JamesJamesARobertsoncom

Please write down

your thoughts

NOW

If you do not act within 48 hours you probably never will (Bill Gates)

Act TODAY

106

Assisting clients to thrive through the effective application of IT and ERP

QuestionsWe will email you my book and hand-outs of slides

Dr James Robertson PrEng ndash The ERP Doctor -- Mobile +44 (0) 77 6862 2875 +27 (0)83 251 6644wwwJames-A-Robertson-and-Associatescom

JamesJamesARobertsoncom

LinkedIn httpukLinkedIncominDrJamesARobertsonERPDoctor

JARampA are available to assist in applying these principles

  • Slide 1
  • Slide 2
  • Slide 3
  • A word of caution
  • Slide 5
  • This is NOT in a Text Book
  • Pulse measurement
  • Motivating quotes
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • The fundamental requirements for an ERP
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • A classic practical example NO Executive involvement
  • Top down (CEO led) versus bottom up design
  • Slide 25
  • Three alternative ERP value scenarios Unlocking the TRUE potent
  • Slide 27
  • What is strategy An executive responsibility
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
  • Slide 47
  • Slide 48
  • Slide 49
  • What is an ERP IBIS A filing cabinet
  • IBIS ndash what every company REALLY has
  • Slide 52
  • Case Study Strategic Engineered Precision Configuration WITH C
  • Slide 54
  • Slide 55
  • Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)
  • Define Strategic Engineered Precision Configuration
  • Slide 58
  • Slide 59
  • Slide 60
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Slide 66
  • Slide 67
  • Slide 68
  • Current Issues with the hellip Master
  • Current Issues with the hellip Master (2)
  • Current Issues with the hellip Master (3)
  • Slide 72
  • Slide 73
  • Slide 74
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Slide 83
  • Slide 84
  • Slide 85
  • Slide 86
  • Slide 87
  • Slide 88
  • Slide 89
  • Slide 90
  • Slide 91
  • Slide 92
  • Slide 93
  • Slide 94
  • Slide 95
  • Slide 96
  • Slide 97
  • Slide 98
  • Slide 99
  • Slide 100
  • Slide 101
  • Slide 102
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
Page 83: IBIS – The Strategic View of Business Information -- by Dr James A Robertson PrEng

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

1 Strategic (thrive) decision support ndash psychology of decision making ndash strategic elements at top of list comply with cognitive span equals seven plus or minus two items at any level of hierarchy

2 Every validation list custom validation lists fully describe entities the way the business and executives think about them

3 Fundamental first principles strategic design with finely granular highly structured hierarchically presented content

4 Ease of reading and navigation ndash trailing periods indents capitalization precision language ndash semantic structure ndash JARampA originated standards and conventions

5 Ease of reporting ndash range coding ndash ease of report maintenance ndash context for precision configuration ndash ease and quality of master data maintenance

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

6 Creative strategic use of unrelated modules to work together and limited scope creative strategic custom development ndash the impossible achieved affordably

7 Cubic business model ndash a powerful logical ldquoactivity basedrdquo management model in the General Ledger ndash powerful strategic decision support benefits with major positive governance impacts and reduced audit fees ndash JARampA have custom developed software to assist with this

8 Lower long term system operating costs coupled with ORDERS OF MAGNITUDE IMPROVEMENT in effectiveness efficiency and decision support ndash better thrive (profitable growth decisions) ndash where the REAL value lies ndash answer the questions we have not yet thought of

85

e

Summing up ndash the JARampA Approach to Creating Competitive Advantage

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Requires a significant investment

5 An ART and a science

6 Vital to unlocking the true value of any Business Information System Investment

7 An opportunity for dramatic gearing of any investment

Better DECISIONS

87

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

7 Ten things to enhance your current systems

88

What can be done

1 Buy a new ERP ndash expensive high risk

2 Re-implement your current ERP ndash not quite as expensive

3 Comprehensive Data Warehouse with Precision Taxonomies ndash not nearly as expensive or high risk but still costly

4 Anything else -- SMALL changes

What is an ERPREALLY

A huge precision data processing factory that SHOULD be fed precision data in order to produce precision

results (the factory CAN be OLD)

What is an ERPRefurbish

vs Deleting a building

>
>

1 Software settings

2 Cubic Business Modeltrade in the General Ledger

3 Asset classification

4 Product Material Item classification catalogue

5 Classification of Personnel

6 Other specific classifications

7 Unique attributes on Products and other classification master data

8 General record level attribute settings

9 Other configuration settings

Components of Precision Configuration

93

How is value created

Value is created by business actions that deliver on the essence of why the organization exists and how it thrives

Value manifests through increased profitability growth acquisitions job satisfaction fulfilment of the strategic vision

The consequence of intuitive intelligent informed leadership business decisions ndash thrive decisions

Such decisions are facilitated accelerated and enhanced through access to more intelligent meaningful and relevant information

Answers to the questions I have not yet thought to ask

Such ldquointelligent informationrdquo is assembled as a consequence of high level strategic and executive level input into the design of the data CONTENT ndash taxonomies designed to catalogue every conceivably relevant classification ahead of time

High value intelligent c

ontent desig

n

94

Some SMALL things YOU can doTo make your ERP work better for you TOMORROW

1 Repopulate key standard attribute tables

2 Create new custom attribute tables

95

Repopulate key standard attribute tables

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

Drastically im

prove the content o

f some

key tables s

uch as Credit N

ote Reasons

Product Ite

m Class etc

96

Develop lists

1 One to ten people in a room with a projector

2 Brainstorm all possible content for the list ndash capture on screen

3 Each summarize to between five and ten headings

4 Type all the lists in

5 Combine them into between five and ten groups

6 Give each group a heading

7 Lift out sub-categories

8 Code ndash remember indents trailing periods capitalization

9 Check impacts

10Implement

97

Develop lists 2

1 Quality of list is dependent on quality of input

2 Want lists to be complete comprehensive and well designed

3 Design compromises will be with you for ever

4 Document

5 Train

6 Utilize

98

Develop lists 3

1 Develop Hierarchy

a) Hierarchy of descriptions ndash indent each level by one character position

b) HEADINGS IN CAPITAL LETTERS

c) Posting level items in Proper Case

d) Abbreviate as necessary

2 Code

a) Mirror indents with trailing periods

b) Gap code

c) Mnemonic Alpha preferred else Alpha Numeric else Numeric

d) 1 to 4 character segments separated by ldquo-rdquo

99

Create new custom attribute tables

Add user defined attri

bute fields anywhere

where they m

ake sense ndash P

roducts

Debtors (Custo

mers) e

tc

100

Develop attributes

1 One to ten people in a room with a projector

2 Brainstorm all possible attributes for management information

3 If in doubt add

4 Structure and Code as before

5 Capture sheets

6 Train staff to classify and add

7 Reports

8 Identify clever functionality that can work with attributes add where cost effective

9 Harvest information

101

Unlocking the full potential

1 Progressively improve classifications and add attributes

2 Progressively develop reports analysis and custom functionality

3 Advance to more complex and inter-related lists

a) Product Item Material Class Group is the largest list that you might apply this approach to

b) Major Master Lists like Chart of Accounts and Product Catalogue Master might be done in increments ONCE you have experience with this approach

c) Other Master Lists like Debtors and Creditors Masters could be restructured in time

4 Eventually you might find you have effectively re-implemented

102

10 things to look out for

1 Ambiguous names incorrect postings ndash ANSWER ndash change the name so that it is unambiguous ndash eg Factory -- Operating Cost and Factory ndash Asset

2 Jumbled accounts and other lists ndash ANSWER ndashnew sub-structure

3 Large number of dissimilar transactions in one account having to unscramble in Excel ndash ANSWER ndash create a block of well thought out accounts to replace the single account

4 Overlapping or duplicate entries ndash eg same Tyres in different places ndash ANSWER ndash close duplicates only one set of entries ndash may close both and open a new set of well-structured entries

5 Answers to ldquocommon senserdquo questions take ages to obtain ndash lots of analysis in Excel or custom software that keeps changing ndash check if all the common sense attributes are on the master record and add as necessary ndash as many as possible ndash once you start adding do the lot

103

10 things to look out for

6 Evaluate all manual spreadsheet and custom applications and determine where these are a response to inexact or sloppy configuration and progressively adjust or eliminate

7 Develop a comprehensive awareness of the need for accurate data train personnel in terms of neatness accuracy spelling capitalization accuracy of allocation etc

8 Develop soft-issue metrics ndash customer satisfaction employee satisfaction etc

9 Harmonize critical elements of information classification ndash Accounts Assets People Products ndash across all modules and all systems ndash develop an integrated environment especially between the ERP and the Operational Systems

10Balance the decision support load between modules ndash move the detail out of the General Ledger ndash 5 to 10 Asset Categories People Categories Inventory Categories etc

104

Summing up

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Some items require a very small investment ndash an ART and a science

5 A significant opportunity to get more out of your current systems

Better DECISIONS

105

What is your single most important insight from this presentation

What is the single most practical action that you can take tomorrow to apply strategic (right thing essence thinking more effectively

JamesJamesARobertsoncom

Please write down

your thoughts

NOW

If you do not act within 48 hours you probably never will (Bill Gates)

Act TODAY

106

Assisting clients to thrive through the effective application of IT and ERP

QuestionsWe will email you my book and hand-outs of slides

Dr James Robertson PrEng ndash The ERP Doctor -- Mobile +44 (0) 77 6862 2875 +27 (0)83 251 6644wwwJames-A-Robertson-and-Associatescom

JamesJamesARobertsoncom

LinkedIn httpukLinkedIncominDrJamesARobertsonERPDoctor

JARampA are available to assist in applying these principles

  • Slide 1
  • Slide 2
  • Slide 3
  • A word of caution
  • Slide 5
  • This is NOT in a Text Book
  • Pulse measurement
  • Motivating quotes
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • The fundamental requirements for an ERP
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • A classic practical example NO Executive involvement
  • Top down (CEO led) versus bottom up design
  • Slide 25
  • Three alternative ERP value scenarios Unlocking the TRUE potent
  • Slide 27
  • What is strategy An executive responsibility
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
  • Slide 47
  • Slide 48
  • Slide 49
  • What is an ERP IBIS A filing cabinet
  • IBIS ndash what every company REALLY has
  • Slide 52
  • Case Study Strategic Engineered Precision Configuration WITH C
  • Slide 54
  • Slide 55
  • Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)
  • Define Strategic Engineered Precision Configuration
  • Slide 58
  • Slide 59
  • Slide 60
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Slide 66
  • Slide 67
  • Slide 68
  • Current Issues with the hellip Master
  • Current Issues with the hellip Master (2)
  • Current Issues with the hellip Master (3)
  • Slide 72
  • Slide 73
  • Slide 74
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Slide 83
  • Slide 84
  • Slide 85
  • Slide 86
  • Slide 87
  • Slide 88
  • Slide 89
  • Slide 90
  • Slide 91
  • Slide 92
  • Slide 93
  • Slide 94
  • Slide 95
  • Slide 96
  • Slide 97
  • Slide 98
  • Slide 99
  • Slide 100
  • Slide 101
  • Slide 102
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
Page 84: IBIS – The Strategic View of Business Information -- by Dr James A Robertson PrEng

Essential elements of the JARampA approach to precision strategic configuration ndash all proprietary

6 Creative strategic use of unrelated modules to work together and limited scope creative strategic custom development ndash the impossible achieved affordably

7 Cubic business model ndash a powerful logical ldquoactivity basedrdquo management model in the General Ledger ndash powerful strategic decision support benefits with major positive governance impacts and reduced audit fees ndash JARampA have custom developed software to assist with this

8 Lower long term system operating costs coupled with ORDERS OF MAGNITUDE IMPROVEMENT in effectiveness efficiency and decision support ndash better thrive (profitable growth decisions) ndash where the REAL value lies ndash answer the questions we have not yet thought of

85

e

Summing up ndash the JARampA Approach to Creating Competitive Advantage

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Requires a significant investment

5 An ART and a science

6 Vital to unlocking the true value of any Business Information System Investment

7 An opportunity for dramatic gearing of any investment

Better DECISIONS

87

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

7 Ten things to enhance your current systems

88

What can be done

1 Buy a new ERP ndash expensive high risk

2 Re-implement your current ERP ndash not quite as expensive

3 Comprehensive Data Warehouse with Precision Taxonomies ndash not nearly as expensive or high risk but still costly

4 Anything else -- SMALL changes

What is an ERPREALLY

A huge precision data processing factory that SHOULD be fed precision data in order to produce precision

results (the factory CAN be OLD)

What is an ERPRefurbish

vs Deleting a building

>
>

1 Software settings

2 Cubic Business Modeltrade in the General Ledger

3 Asset classification

4 Product Material Item classification catalogue

5 Classification of Personnel

6 Other specific classifications

7 Unique attributes on Products and other classification master data

8 General record level attribute settings

9 Other configuration settings

Components of Precision Configuration

93

How is value created

Value is created by business actions that deliver on the essence of why the organization exists and how it thrives

Value manifests through increased profitability growth acquisitions job satisfaction fulfilment of the strategic vision

The consequence of intuitive intelligent informed leadership business decisions ndash thrive decisions

Such decisions are facilitated accelerated and enhanced through access to more intelligent meaningful and relevant information

Answers to the questions I have not yet thought to ask

Such ldquointelligent informationrdquo is assembled as a consequence of high level strategic and executive level input into the design of the data CONTENT ndash taxonomies designed to catalogue every conceivably relevant classification ahead of time

High value intelligent c

ontent desig

n

94

Some SMALL things YOU can doTo make your ERP work better for you TOMORROW

1 Repopulate key standard attribute tables

2 Create new custom attribute tables

95

Repopulate key standard attribute tables

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

Drastically im

prove the content o

f some

key tables s

uch as Credit N

ote Reasons

Product Ite

m Class etc

96

Develop lists

1 One to ten people in a room with a projector

2 Brainstorm all possible content for the list ndash capture on screen

3 Each summarize to between five and ten headings

4 Type all the lists in

5 Combine them into between five and ten groups

6 Give each group a heading

7 Lift out sub-categories

8 Code ndash remember indents trailing periods capitalization

9 Check impacts

10Implement

97

Develop lists 2

1 Quality of list is dependent on quality of input

2 Want lists to be complete comprehensive and well designed

3 Design compromises will be with you for ever

4 Document

5 Train

6 Utilize

98

Develop lists 3

1 Develop Hierarchy

a) Hierarchy of descriptions ndash indent each level by one character position

b) HEADINGS IN CAPITAL LETTERS

c) Posting level items in Proper Case

d) Abbreviate as necessary

2 Code

a) Mirror indents with trailing periods

b) Gap code

c) Mnemonic Alpha preferred else Alpha Numeric else Numeric

d) 1 to 4 character segments separated by ldquo-rdquo

99

Create new custom attribute tables

Add user defined attri

bute fields anywhere

where they m

ake sense ndash P

roducts

Debtors (Custo

mers) e

tc

100

Develop attributes

1 One to ten people in a room with a projector

2 Brainstorm all possible attributes for management information

3 If in doubt add

4 Structure and Code as before

5 Capture sheets

6 Train staff to classify and add

7 Reports

8 Identify clever functionality that can work with attributes add where cost effective

9 Harvest information

101

Unlocking the full potential

1 Progressively improve classifications and add attributes

2 Progressively develop reports analysis and custom functionality

3 Advance to more complex and inter-related lists

a) Product Item Material Class Group is the largest list that you might apply this approach to

b) Major Master Lists like Chart of Accounts and Product Catalogue Master might be done in increments ONCE you have experience with this approach

c) Other Master Lists like Debtors and Creditors Masters could be restructured in time

4 Eventually you might find you have effectively re-implemented

102

10 things to look out for

1 Ambiguous names incorrect postings ndash ANSWER ndash change the name so that it is unambiguous ndash eg Factory -- Operating Cost and Factory ndash Asset

2 Jumbled accounts and other lists ndash ANSWER ndashnew sub-structure

3 Large number of dissimilar transactions in one account having to unscramble in Excel ndash ANSWER ndash create a block of well thought out accounts to replace the single account

4 Overlapping or duplicate entries ndash eg same Tyres in different places ndash ANSWER ndash close duplicates only one set of entries ndash may close both and open a new set of well-structured entries

5 Answers to ldquocommon senserdquo questions take ages to obtain ndash lots of analysis in Excel or custom software that keeps changing ndash check if all the common sense attributes are on the master record and add as necessary ndash as many as possible ndash once you start adding do the lot

103

10 things to look out for

6 Evaluate all manual spreadsheet and custom applications and determine where these are a response to inexact or sloppy configuration and progressively adjust or eliminate

7 Develop a comprehensive awareness of the need for accurate data train personnel in terms of neatness accuracy spelling capitalization accuracy of allocation etc

8 Develop soft-issue metrics ndash customer satisfaction employee satisfaction etc

9 Harmonize critical elements of information classification ndash Accounts Assets People Products ndash across all modules and all systems ndash develop an integrated environment especially between the ERP and the Operational Systems

10Balance the decision support load between modules ndash move the detail out of the General Ledger ndash 5 to 10 Asset Categories People Categories Inventory Categories etc

104

Summing up

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Some items require a very small investment ndash an ART and a science

5 A significant opportunity to get more out of your current systems

Better DECISIONS

105

What is your single most important insight from this presentation

What is the single most practical action that you can take tomorrow to apply strategic (right thing essence thinking more effectively

JamesJamesARobertsoncom

Please write down

your thoughts

NOW

If you do not act within 48 hours you probably never will (Bill Gates)

Act TODAY

106

Assisting clients to thrive through the effective application of IT and ERP

QuestionsWe will email you my book and hand-outs of slides

Dr James Robertson PrEng ndash The ERP Doctor -- Mobile +44 (0) 77 6862 2875 +27 (0)83 251 6644wwwJames-A-Robertson-and-Associatescom

JamesJamesARobertsoncom

LinkedIn httpukLinkedIncominDrJamesARobertsonERPDoctor

JARampA are available to assist in applying these principles

  • Slide 1
  • Slide 2
  • Slide 3
  • A word of caution
  • Slide 5
  • This is NOT in a Text Book
  • Pulse measurement
  • Motivating quotes
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • The fundamental requirements for an ERP
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • A classic practical example NO Executive involvement
  • Top down (CEO led) versus bottom up design
  • Slide 25
  • Three alternative ERP value scenarios Unlocking the TRUE potent
  • Slide 27
  • What is strategy An executive responsibility
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
  • Slide 47
  • Slide 48
  • Slide 49
  • What is an ERP IBIS A filing cabinet
  • IBIS ndash what every company REALLY has
  • Slide 52
  • Case Study Strategic Engineered Precision Configuration WITH C
  • Slide 54
  • Slide 55
  • Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)
  • Define Strategic Engineered Precision Configuration
  • Slide 58
  • Slide 59
  • Slide 60
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Slide 66
  • Slide 67
  • Slide 68
  • Current Issues with the hellip Master
  • Current Issues with the hellip Master (2)
  • Current Issues with the hellip Master (3)
  • Slide 72
  • Slide 73
  • Slide 74
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Slide 83
  • Slide 84
  • Slide 85
  • Slide 86
  • Slide 87
  • Slide 88
  • Slide 89
  • Slide 90
  • Slide 91
  • Slide 92
  • Slide 93
  • Slide 94
  • Slide 95
  • Slide 96
  • Slide 97
  • Slide 98
  • Slide 99
  • Slide 100
  • Slide 101
  • Slide 102
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
Page 85: IBIS – The Strategic View of Business Information -- by Dr James A Robertson PrEng

85

e

Summing up ndash the JARampA Approach to Creating Competitive Advantage

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Requires a significant investment

5 An ART and a science

6 Vital to unlocking the true value of any Business Information System Investment

7 An opportunity for dramatic gearing of any investment

Better DECISIONS

87

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

7 Ten things to enhance your current systems

88

What can be done

1 Buy a new ERP ndash expensive high risk

2 Re-implement your current ERP ndash not quite as expensive

3 Comprehensive Data Warehouse with Precision Taxonomies ndash not nearly as expensive or high risk but still costly

4 Anything else -- SMALL changes

What is an ERPREALLY

A huge precision data processing factory that SHOULD be fed precision data in order to produce precision

results (the factory CAN be OLD)

What is an ERPRefurbish

vs Deleting a building

>
>

1 Software settings

2 Cubic Business Modeltrade in the General Ledger

3 Asset classification

4 Product Material Item classification catalogue

5 Classification of Personnel

6 Other specific classifications

7 Unique attributes on Products and other classification master data

8 General record level attribute settings

9 Other configuration settings

Components of Precision Configuration

93

How is value created

Value is created by business actions that deliver on the essence of why the organization exists and how it thrives

Value manifests through increased profitability growth acquisitions job satisfaction fulfilment of the strategic vision

The consequence of intuitive intelligent informed leadership business decisions ndash thrive decisions

Such decisions are facilitated accelerated and enhanced through access to more intelligent meaningful and relevant information

Answers to the questions I have not yet thought to ask

Such ldquointelligent informationrdquo is assembled as a consequence of high level strategic and executive level input into the design of the data CONTENT ndash taxonomies designed to catalogue every conceivably relevant classification ahead of time

High value intelligent c

ontent desig

n

94

Some SMALL things YOU can doTo make your ERP work better for you TOMORROW

1 Repopulate key standard attribute tables

2 Create new custom attribute tables

95

Repopulate key standard attribute tables

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

Drastically im

prove the content o

f some

key tables s

uch as Credit N

ote Reasons

Product Ite

m Class etc

96

Develop lists

1 One to ten people in a room with a projector

2 Brainstorm all possible content for the list ndash capture on screen

3 Each summarize to between five and ten headings

4 Type all the lists in

5 Combine them into between five and ten groups

6 Give each group a heading

7 Lift out sub-categories

8 Code ndash remember indents trailing periods capitalization

9 Check impacts

10Implement

97

Develop lists 2

1 Quality of list is dependent on quality of input

2 Want lists to be complete comprehensive and well designed

3 Design compromises will be with you for ever

4 Document

5 Train

6 Utilize

98

Develop lists 3

1 Develop Hierarchy

a) Hierarchy of descriptions ndash indent each level by one character position

b) HEADINGS IN CAPITAL LETTERS

c) Posting level items in Proper Case

d) Abbreviate as necessary

2 Code

a) Mirror indents with trailing periods

b) Gap code

c) Mnemonic Alpha preferred else Alpha Numeric else Numeric

d) 1 to 4 character segments separated by ldquo-rdquo

99

Create new custom attribute tables

Add user defined attri

bute fields anywhere

where they m

ake sense ndash P

roducts

Debtors (Custo

mers) e

tc

100

Develop attributes

1 One to ten people in a room with a projector

2 Brainstorm all possible attributes for management information

3 If in doubt add

4 Structure and Code as before

5 Capture sheets

6 Train staff to classify and add

7 Reports

8 Identify clever functionality that can work with attributes add where cost effective

9 Harvest information

101

Unlocking the full potential

1 Progressively improve classifications and add attributes

2 Progressively develop reports analysis and custom functionality

3 Advance to more complex and inter-related lists

a) Product Item Material Class Group is the largest list that you might apply this approach to

b) Major Master Lists like Chart of Accounts and Product Catalogue Master might be done in increments ONCE you have experience with this approach

c) Other Master Lists like Debtors and Creditors Masters could be restructured in time

4 Eventually you might find you have effectively re-implemented

102

10 things to look out for

1 Ambiguous names incorrect postings ndash ANSWER ndash change the name so that it is unambiguous ndash eg Factory -- Operating Cost and Factory ndash Asset

2 Jumbled accounts and other lists ndash ANSWER ndashnew sub-structure

3 Large number of dissimilar transactions in one account having to unscramble in Excel ndash ANSWER ndash create a block of well thought out accounts to replace the single account

4 Overlapping or duplicate entries ndash eg same Tyres in different places ndash ANSWER ndash close duplicates only one set of entries ndash may close both and open a new set of well-structured entries

5 Answers to ldquocommon senserdquo questions take ages to obtain ndash lots of analysis in Excel or custom software that keeps changing ndash check if all the common sense attributes are on the master record and add as necessary ndash as many as possible ndash once you start adding do the lot

103

10 things to look out for

6 Evaluate all manual spreadsheet and custom applications and determine where these are a response to inexact or sloppy configuration and progressively adjust or eliminate

7 Develop a comprehensive awareness of the need for accurate data train personnel in terms of neatness accuracy spelling capitalization accuracy of allocation etc

8 Develop soft-issue metrics ndash customer satisfaction employee satisfaction etc

9 Harmonize critical elements of information classification ndash Accounts Assets People Products ndash across all modules and all systems ndash develop an integrated environment especially between the ERP and the Operational Systems

10Balance the decision support load between modules ndash move the detail out of the General Ledger ndash 5 to 10 Asset Categories People Categories Inventory Categories etc

104

Summing up

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Some items require a very small investment ndash an ART and a science

5 A significant opportunity to get more out of your current systems

Better DECISIONS

105

What is your single most important insight from this presentation

What is the single most practical action that you can take tomorrow to apply strategic (right thing essence thinking more effectively

JamesJamesARobertsoncom

Please write down

your thoughts

NOW

If you do not act within 48 hours you probably never will (Bill Gates)

Act TODAY

106

Assisting clients to thrive through the effective application of IT and ERP

QuestionsWe will email you my book and hand-outs of slides

Dr James Robertson PrEng ndash The ERP Doctor -- Mobile +44 (0) 77 6862 2875 +27 (0)83 251 6644wwwJames-A-Robertson-and-Associatescom

JamesJamesARobertsoncom

LinkedIn httpukLinkedIncominDrJamesARobertsonERPDoctor

JARampA are available to assist in applying these principles

  • Slide 1
  • Slide 2
  • Slide 3
  • A word of caution
  • Slide 5
  • This is NOT in a Text Book
  • Pulse measurement
  • Motivating quotes
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • The fundamental requirements for an ERP
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • A classic practical example NO Executive involvement
  • Top down (CEO led) versus bottom up design
  • Slide 25
  • Three alternative ERP value scenarios Unlocking the TRUE potent
  • Slide 27
  • What is strategy An executive responsibility
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
  • Slide 47
  • Slide 48
  • Slide 49
  • What is an ERP IBIS A filing cabinet
  • IBIS ndash what every company REALLY has
  • Slide 52
  • Case Study Strategic Engineered Precision Configuration WITH C
  • Slide 54
  • Slide 55
  • Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)
  • Define Strategic Engineered Precision Configuration
  • Slide 58
  • Slide 59
  • Slide 60
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Slide 66
  • Slide 67
  • Slide 68
  • Current Issues with the hellip Master
  • Current Issues with the hellip Master (2)
  • Current Issues with the hellip Master (3)
  • Slide 72
  • Slide 73
  • Slide 74
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Slide 83
  • Slide 84
  • Slide 85
  • Slide 86
  • Slide 87
  • Slide 88
  • Slide 89
  • Slide 90
  • Slide 91
  • Slide 92
  • Slide 93
  • Slide 94
  • Slide 95
  • Slide 96
  • Slide 97
  • Slide 98
  • Slide 99
  • Slide 100
  • Slide 101
  • Slide 102
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
Page 86: IBIS – The Strategic View of Business Information -- by Dr James A Robertson PrEng

Summing up ndash the JARampA Approach to Creating Competitive Advantage

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Requires a significant investment

5 An ART and a science

6 Vital to unlocking the true value of any Business Information System Investment

7 An opportunity for dramatic gearing of any investment

Better DECISIONS

87

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

7 Ten things to enhance your current systems

88

What can be done

1 Buy a new ERP ndash expensive high risk

2 Re-implement your current ERP ndash not quite as expensive

3 Comprehensive Data Warehouse with Precision Taxonomies ndash not nearly as expensive or high risk but still costly

4 Anything else -- SMALL changes

What is an ERPREALLY

A huge precision data processing factory that SHOULD be fed precision data in order to produce precision

results (the factory CAN be OLD)

What is an ERPRefurbish

vs Deleting a building

>
>

1 Software settings

2 Cubic Business Modeltrade in the General Ledger

3 Asset classification

4 Product Material Item classification catalogue

5 Classification of Personnel

6 Other specific classifications

7 Unique attributes on Products and other classification master data

8 General record level attribute settings

9 Other configuration settings

Components of Precision Configuration

93

How is value created

Value is created by business actions that deliver on the essence of why the organization exists and how it thrives

Value manifests through increased profitability growth acquisitions job satisfaction fulfilment of the strategic vision

The consequence of intuitive intelligent informed leadership business decisions ndash thrive decisions

Such decisions are facilitated accelerated and enhanced through access to more intelligent meaningful and relevant information

Answers to the questions I have not yet thought to ask

Such ldquointelligent informationrdquo is assembled as a consequence of high level strategic and executive level input into the design of the data CONTENT ndash taxonomies designed to catalogue every conceivably relevant classification ahead of time

High value intelligent c

ontent desig

n

94

Some SMALL things YOU can doTo make your ERP work better for you TOMORROW

1 Repopulate key standard attribute tables

2 Create new custom attribute tables

95

Repopulate key standard attribute tables

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

Drastically im

prove the content o

f some

key tables s

uch as Credit N

ote Reasons

Product Ite

m Class etc

96

Develop lists

1 One to ten people in a room with a projector

2 Brainstorm all possible content for the list ndash capture on screen

3 Each summarize to between five and ten headings

4 Type all the lists in

5 Combine them into between five and ten groups

6 Give each group a heading

7 Lift out sub-categories

8 Code ndash remember indents trailing periods capitalization

9 Check impacts

10Implement

97

Develop lists 2

1 Quality of list is dependent on quality of input

2 Want lists to be complete comprehensive and well designed

3 Design compromises will be with you for ever

4 Document

5 Train

6 Utilize

98

Develop lists 3

1 Develop Hierarchy

a) Hierarchy of descriptions ndash indent each level by one character position

b) HEADINGS IN CAPITAL LETTERS

c) Posting level items in Proper Case

d) Abbreviate as necessary

2 Code

a) Mirror indents with trailing periods

b) Gap code

c) Mnemonic Alpha preferred else Alpha Numeric else Numeric

d) 1 to 4 character segments separated by ldquo-rdquo

99

Create new custom attribute tables

Add user defined attri

bute fields anywhere

where they m

ake sense ndash P

roducts

Debtors (Custo

mers) e

tc

100

Develop attributes

1 One to ten people in a room with a projector

2 Brainstorm all possible attributes for management information

3 If in doubt add

4 Structure and Code as before

5 Capture sheets

6 Train staff to classify and add

7 Reports

8 Identify clever functionality that can work with attributes add where cost effective

9 Harvest information

101

Unlocking the full potential

1 Progressively improve classifications and add attributes

2 Progressively develop reports analysis and custom functionality

3 Advance to more complex and inter-related lists

a) Product Item Material Class Group is the largest list that you might apply this approach to

b) Major Master Lists like Chart of Accounts and Product Catalogue Master might be done in increments ONCE you have experience with this approach

c) Other Master Lists like Debtors and Creditors Masters could be restructured in time

4 Eventually you might find you have effectively re-implemented

102

10 things to look out for

1 Ambiguous names incorrect postings ndash ANSWER ndash change the name so that it is unambiguous ndash eg Factory -- Operating Cost and Factory ndash Asset

2 Jumbled accounts and other lists ndash ANSWER ndashnew sub-structure

3 Large number of dissimilar transactions in one account having to unscramble in Excel ndash ANSWER ndash create a block of well thought out accounts to replace the single account

4 Overlapping or duplicate entries ndash eg same Tyres in different places ndash ANSWER ndash close duplicates only one set of entries ndash may close both and open a new set of well-structured entries

5 Answers to ldquocommon senserdquo questions take ages to obtain ndash lots of analysis in Excel or custom software that keeps changing ndash check if all the common sense attributes are on the master record and add as necessary ndash as many as possible ndash once you start adding do the lot

103

10 things to look out for

6 Evaluate all manual spreadsheet and custom applications and determine where these are a response to inexact or sloppy configuration and progressively adjust or eliminate

7 Develop a comprehensive awareness of the need for accurate data train personnel in terms of neatness accuracy spelling capitalization accuracy of allocation etc

8 Develop soft-issue metrics ndash customer satisfaction employee satisfaction etc

9 Harmonize critical elements of information classification ndash Accounts Assets People Products ndash across all modules and all systems ndash develop an integrated environment especially between the ERP and the Operational Systems

10Balance the decision support load between modules ndash move the detail out of the General Ledger ndash 5 to 10 Asset Categories People Categories Inventory Categories etc

104

Summing up

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Some items require a very small investment ndash an ART and a science

5 A significant opportunity to get more out of your current systems

Better DECISIONS

105

What is your single most important insight from this presentation

What is the single most practical action that you can take tomorrow to apply strategic (right thing essence thinking more effectively

JamesJamesARobertsoncom

Please write down

your thoughts

NOW

If you do not act within 48 hours you probably never will (Bill Gates)

Act TODAY

106

Assisting clients to thrive through the effective application of IT and ERP

QuestionsWe will email you my book and hand-outs of slides

Dr James Robertson PrEng ndash The ERP Doctor -- Mobile +44 (0) 77 6862 2875 +27 (0)83 251 6644wwwJames-A-Robertson-and-Associatescom

JamesJamesARobertsoncom

LinkedIn httpukLinkedIncominDrJamesARobertsonERPDoctor

JARampA are available to assist in applying these principles

  • Slide 1
  • Slide 2
  • Slide 3
  • A word of caution
  • Slide 5
  • This is NOT in a Text Book
  • Pulse measurement
  • Motivating quotes
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • The fundamental requirements for an ERP
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • A classic practical example NO Executive involvement
  • Top down (CEO led) versus bottom up design
  • Slide 25
  • Three alternative ERP value scenarios Unlocking the TRUE potent
  • Slide 27
  • What is strategy An executive responsibility
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
  • Slide 47
  • Slide 48
  • Slide 49
  • What is an ERP IBIS A filing cabinet
  • IBIS ndash what every company REALLY has
  • Slide 52
  • Case Study Strategic Engineered Precision Configuration WITH C
  • Slide 54
  • Slide 55
  • Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)
  • Define Strategic Engineered Precision Configuration
  • Slide 58
  • Slide 59
  • Slide 60
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Slide 66
  • Slide 67
  • Slide 68
  • Current Issues with the hellip Master
  • Current Issues with the hellip Master (2)
  • Current Issues with the hellip Master (3)
  • Slide 72
  • Slide 73
  • Slide 74
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Slide 83
  • Slide 84
  • Slide 85
  • Slide 86
  • Slide 87
  • Slide 88
  • Slide 89
  • Slide 90
  • Slide 91
  • Slide 92
  • Slide 93
  • Slide 94
  • Slide 95
  • Slide 96
  • Slide 97
  • Slide 98
  • Slide 99
  • Slide 100
  • Slide 101
  • Slide 102
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
Page 87: IBIS – The Strategic View of Business Information -- by Dr James A Robertson PrEng

87

AgendaIBIS ndash the Strategic view of Business Information

1 Context

2 Discover and define the long term future focused strategic essence of the business

3 Key principles of executive level strategic decision making

4 Typical ERP implementation and operating traps and how to avoid them

5 What is IBIS and why it is the way of the future -- why does it go way beyond ERP

6 The fundamental principles of Precision Configuration

7 Ten things to enhance your current systems

88

What can be done

1 Buy a new ERP ndash expensive high risk

2 Re-implement your current ERP ndash not quite as expensive

3 Comprehensive Data Warehouse with Precision Taxonomies ndash not nearly as expensive or high risk but still costly

4 Anything else -- SMALL changes

What is an ERPREALLY

A huge precision data processing factory that SHOULD be fed precision data in order to produce precision

results (the factory CAN be OLD)

What is an ERPRefurbish

vs Deleting a building

>
>

1 Software settings

2 Cubic Business Modeltrade in the General Ledger

3 Asset classification

4 Product Material Item classification catalogue

5 Classification of Personnel

6 Other specific classifications

7 Unique attributes on Products and other classification master data

8 General record level attribute settings

9 Other configuration settings

Components of Precision Configuration

93

How is value created

Value is created by business actions that deliver on the essence of why the organization exists and how it thrives

Value manifests through increased profitability growth acquisitions job satisfaction fulfilment of the strategic vision

The consequence of intuitive intelligent informed leadership business decisions ndash thrive decisions

Such decisions are facilitated accelerated and enhanced through access to more intelligent meaningful and relevant information

Answers to the questions I have not yet thought to ask

Such ldquointelligent informationrdquo is assembled as a consequence of high level strategic and executive level input into the design of the data CONTENT ndash taxonomies designed to catalogue every conceivably relevant classification ahead of time

High value intelligent c

ontent desig

n

94

Some SMALL things YOU can doTo make your ERP work better for you TOMORROW

1 Repopulate key standard attribute tables

2 Create new custom attribute tables

95

Repopulate key standard attribute tables

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

Drastically im

prove the content o

f some

key tables s

uch as Credit N

ote Reasons

Product Ite

m Class etc

96

Develop lists

1 One to ten people in a room with a projector

2 Brainstorm all possible content for the list ndash capture on screen

3 Each summarize to between five and ten headings

4 Type all the lists in

5 Combine them into between five and ten groups

6 Give each group a heading

7 Lift out sub-categories

8 Code ndash remember indents trailing periods capitalization

9 Check impacts

10Implement

97

Develop lists 2

1 Quality of list is dependent on quality of input

2 Want lists to be complete comprehensive and well designed

3 Design compromises will be with you for ever

4 Document

5 Train

6 Utilize

98

Develop lists 3

1 Develop Hierarchy

a) Hierarchy of descriptions ndash indent each level by one character position

b) HEADINGS IN CAPITAL LETTERS

c) Posting level items in Proper Case

d) Abbreviate as necessary

2 Code

a) Mirror indents with trailing periods

b) Gap code

c) Mnemonic Alpha preferred else Alpha Numeric else Numeric

d) 1 to 4 character segments separated by ldquo-rdquo

99

Create new custom attribute tables

Add user defined attri

bute fields anywhere

where they m

ake sense ndash P

roducts

Debtors (Custo

mers) e

tc

100

Develop attributes

1 One to ten people in a room with a projector

2 Brainstorm all possible attributes for management information

3 If in doubt add

4 Structure and Code as before

5 Capture sheets

6 Train staff to classify and add

7 Reports

8 Identify clever functionality that can work with attributes add where cost effective

9 Harvest information

101

Unlocking the full potential

1 Progressively improve classifications and add attributes

2 Progressively develop reports analysis and custom functionality

3 Advance to more complex and inter-related lists

a) Product Item Material Class Group is the largest list that you might apply this approach to

b) Major Master Lists like Chart of Accounts and Product Catalogue Master might be done in increments ONCE you have experience with this approach

c) Other Master Lists like Debtors and Creditors Masters could be restructured in time

4 Eventually you might find you have effectively re-implemented

102

10 things to look out for

1 Ambiguous names incorrect postings ndash ANSWER ndash change the name so that it is unambiguous ndash eg Factory -- Operating Cost and Factory ndash Asset

2 Jumbled accounts and other lists ndash ANSWER ndashnew sub-structure

3 Large number of dissimilar transactions in one account having to unscramble in Excel ndash ANSWER ndash create a block of well thought out accounts to replace the single account

4 Overlapping or duplicate entries ndash eg same Tyres in different places ndash ANSWER ndash close duplicates only one set of entries ndash may close both and open a new set of well-structured entries

5 Answers to ldquocommon senserdquo questions take ages to obtain ndash lots of analysis in Excel or custom software that keeps changing ndash check if all the common sense attributes are on the master record and add as necessary ndash as many as possible ndash once you start adding do the lot

103

10 things to look out for

6 Evaluate all manual spreadsheet and custom applications and determine where these are a response to inexact or sloppy configuration and progressively adjust or eliminate

7 Develop a comprehensive awareness of the need for accurate data train personnel in terms of neatness accuracy spelling capitalization accuracy of allocation etc

8 Develop soft-issue metrics ndash customer satisfaction employee satisfaction etc

9 Harmonize critical elements of information classification ndash Accounts Assets People Products ndash across all modules and all systems ndash develop an integrated environment especially between the ERP and the Operational Systems

10Balance the decision support load between modules ndash move the detail out of the General Ledger ndash 5 to 10 Asset Categories People Categories Inventory Categories etc

104

Summing up

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Some items require a very small investment ndash an ART and a science

5 A significant opportunity to get more out of your current systems

Better DECISIONS

105

What is your single most important insight from this presentation

What is the single most practical action that you can take tomorrow to apply strategic (right thing essence thinking more effectively

JamesJamesARobertsoncom

Please write down

your thoughts

NOW

If you do not act within 48 hours you probably never will (Bill Gates)

Act TODAY

106

Assisting clients to thrive through the effective application of IT and ERP

QuestionsWe will email you my book and hand-outs of slides

Dr James Robertson PrEng ndash The ERP Doctor -- Mobile +44 (0) 77 6862 2875 +27 (0)83 251 6644wwwJames-A-Robertson-and-Associatescom

JamesJamesARobertsoncom

LinkedIn httpukLinkedIncominDrJamesARobertsonERPDoctor

JARampA are available to assist in applying these principles

  • Slide 1
  • Slide 2
  • Slide 3
  • A word of caution
  • Slide 5
  • This is NOT in a Text Book
  • Pulse measurement
  • Motivating quotes
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • The fundamental requirements for an ERP
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • A classic practical example NO Executive involvement
  • Top down (CEO led) versus bottom up design
  • Slide 25
  • Three alternative ERP value scenarios Unlocking the TRUE potent
  • Slide 27
  • What is strategy An executive responsibility
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
  • Slide 47
  • Slide 48
  • Slide 49
  • What is an ERP IBIS A filing cabinet
  • IBIS ndash what every company REALLY has
  • Slide 52
  • Case Study Strategic Engineered Precision Configuration WITH C
  • Slide 54
  • Slide 55
  • Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)
  • Define Strategic Engineered Precision Configuration
  • Slide 58
  • Slide 59
  • Slide 60
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Slide 66
  • Slide 67
  • Slide 68
  • Current Issues with the hellip Master
  • Current Issues with the hellip Master (2)
  • Current Issues with the hellip Master (3)
  • Slide 72
  • Slide 73
  • Slide 74
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Slide 83
  • Slide 84
  • Slide 85
  • Slide 86
  • Slide 87
  • Slide 88
  • Slide 89
  • Slide 90
  • Slide 91
  • Slide 92
  • Slide 93
  • Slide 94
  • Slide 95
  • Slide 96
  • Slide 97
  • Slide 98
  • Slide 99
  • Slide 100
  • Slide 101
  • Slide 102
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
Page 88: IBIS – The Strategic View of Business Information -- by Dr James A Robertson PrEng

88

What can be done

1 Buy a new ERP ndash expensive high risk

2 Re-implement your current ERP ndash not quite as expensive

3 Comprehensive Data Warehouse with Precision Taxonomies ndash not nearly as expensive or high risk but still costly

4 Anything else -- SMALL changes

What is an ERPREALLY

A huge precision data processing factory that SHOULD be fed precision data in order to produce precision

results (the factory CAN be OLD)

What is an ERPRefurbish

vs Deleting a building

>
>

1 Software settings

2 Cubic Business Modeltrade in the General Ledger

3 Asset classification

4 Product Material Item classification catalogue

5 Classification of Personnel

6 Other specific classifications

7 Unique attributes on Products and other classification master data

8 General record level attribute settings

9 Other configuration settings

Components of Precision Configuration

93

How is value created

Value is created by business actions that deliver on the essence of why the organization exists and how it thrives

Value manifests through increased profitability growth acquisitions job satisfaction fulfilment of the strategic vision

The consequence of intuitive intelligent informed leadership business decisions ndash thrive decisions

Such decisions are facilitated accelerated and enhanced through access to more intelligent meaningful and relevant information

Answers to the questions I have not yet thought to ask

Such ldquointelligent informationrdquo is assembled as a consequence of high level strategic and executive level input into the design of the data CONTENT ndash taxonomies designed to catalogue every conceivably relevant classification ahead of time

High value intelligent c

ontent desig

n

94

Some SMALL things YOU can doTo make your ERP work better for you TOMORROW

1 Repopulate key standard attribute tables

2 Create new custom attribute tables

95

Repopulate key standard attribute tables

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

Drastically im

prove the content o

f some

key tables s

uch as Credit N

ote Reasons

Product Ite

m Class etc

96

Develop lists

1 One to ten people in a room with a projector

2 Brainstorm all possible content for the list ndash capture on screen

3 Each summarize to between five and ten headings

4 Type all the lists in

5 Combine them into between five and ten groups

6 Give each group a heading

7 Lift out sub-categories

8 Code ndash remember indents trailing periods capitalization

9 Check impacts

10Implement

97

Develop lists 2

1 Quality of list is dependent on quality of input

2 Want lists to be complete comprehensive and well designed

3 Design compromises will be with you for ever

4 Document

5 Train

6 Utilize

98

Develop lists 3

1 Develop Hierarchy

a) Hierarchy of descriptions ndash indent each level by one character position

b) HEADINGS IN CAPITAL LETTERS

c) Posting level items in Proper Case

d) Abbreviate as necessary

2 Code

a) Mirror indents with trailing periods

b) Gap code

c) Mnemonic Alpha preferred else Alpha Numeric else Numeric

d) 1 to 4 character segments separated by ldquo-rdquo

99

Create new custom attribute tables

Add user defined attri

bute fields anywhere

where they m

ake sense ndash P

roducts

Debtors (Custo

mers) e

tc

100

Develop attributes

1 One to ten people in a room with a projector

2 Brainstorm all possible attributes for management information

3 If in doubt add

4 Structure and Code as before

5 Capture sheets

6 Train staff to classify and add

7 Reports

8 Identify clever functionality that can work with attributes add where cost effective

9 Harvest information

101

Unlocking the full potential

1 Progressively improve classifications and add attributes

2 Progressively develop reports analysis and custom functionality

3 Advance to more complex and inter-related lists

a) Product Item Material Class Group is the largest list that you might apply this approach to

b) Major Master Lists like Chart of Accounts and Product Catalogue Master might be done in increments ONCE you have experience with this approach

c) Other Master Lists like Debtors and Creditors Masters could be restructured in time

4 Eventually you might find you have effectively re-implemented

102

10 things to look out for

1 Ambiguous names incorrect postings ndash ANSWER ndash change the name so that it is unambiguous ndash eg Factory -- Operating Cost and Factory ndash Asset

2 Jumbled accounts and other lists ndash ANSWER ndashnew sub-structure

3 Large number of dissimilar transactions in one account having to unscramble in Excel ndash ANSWER ndash create a block of well thought out accounts to replace the single account

4 Overlapping or duplicate entries ndash eg same Tyres in different places ndash ANSWER ndash close duplicates only one set of entries ndash may close both and open a new set of well-structured entries

5 Answers to ldquocommon senserdquo questions take ages to obtain ndash lots of analysis in Excel or custom software that keeps changing ndash check if all the common sense attributes are on the master record and add as necessary ndash as many as possible ndash once you start adding do the lot

103

10 things to look out for

6 Evaluate all manual spreadsheet and custom applications and determine where these are a response to inexact or sloppy configuration and progressively adjust or eliminate

7 Develop a comprehensive awareness of the need for accurate data train personnel in terms of neatness accuracy spelling capitalization accuracy of allocation etc

8 Develop soft-issue metrics ndash customer satisfaction employee satisfaction etc

9 Harmonize critical elements of information classification ndash Accounts Assets People Products ndash across all modules and all systems ndash develop an integrated environment especially between the ERP and the Operational Systems

10Balance the decision support load between modules ndash move the detail out of the General Ledger ndash 5 to 10 Asset Categories People Categories Inventory Categories etc

104

Summing up

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Some items require a very small investment ndash an ART and a science

5 A significant opportunity to get more out of your current systems

Better DECISIONS

105

What is your single most important insight from this presentation

What is the single most practical action that you can take tomorrow to apply strategic (right thing essence thinking more effectively

JamesJamesARobertsoncom

Please write down

your thoughts

NOW

If you do not act within 48 hours you probably never will (Bill Gates)

Act TODAY

106

Assisting clients to thrive through the effective application of IT and ERP

QuestionsWe will email you my book and hand-outs of slides

Dr James Robertson PrEng ndash The ERP Doctor -- Mobile +44 (0) 77 6862 2875 +27 (0)83 251 6644wwwJames-A-Robertson-and-Associatescom

JamesJamesARobertsoncom

LinkedIn httpukLinkedIncominDrJamesARobertsonERPDoctor

JARampA are available to assist in applying these principles

  • Slide 1
  • Slide 2
  • Slide 3
  • A word of caution
  • Slide 5
  • This is NOT in a Text Book
  • Pulse measurement
  • Motivating quotes
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • The fundamental requirements for an ERP
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • A classic practical example NO Executive involvement
  • Top down (CEO led) versus bottom up design
  • Slide 25
  • Three alternative ERP value scenarios Unlocking the TRUE potent
  • Slide 27
  • What is strategy An executive responsibility
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
  • Slide 47
  • Slide 48
  • Slide 49
  • What is an ERP IBIS A filing cabinet
  • IBIS ndash what every company REALLY has
  • Slide 52
  • Case Study Strategic Engineered Precision Configuration WITH C
  • Slide 54
  • Slide 55
  • Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)
  • Define Strategic Engineered Precision Configuration
  • Slide 58
  • Slide 59
  • Slide 60
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Slide 66
  • Slide 67
  • Slide 68
  • Current Issues with the hellip Master
  • Current Issues with the hellip Master (2)
  • Current Issues with the hellip Master (3)
  • Slide 72
  • Slide 73
  • Slide 74
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Slide 83
  • Slide 84
  • Slide 85
  • Slide 86
  • Slide 87
  • Slide 88
  • Slide 89
  • Slide 90
  • Slide 91
  • Slide 92
  • Slide 93
  • Slide 94
  • Slide 95
  • Slide 96
  • Slide 97
  • Slide 98
  • Slide 99
  • Slide 100
  • Slide 101
  • Slide 102
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
Page 89: IBIS – The Strategic View of Business Information -- by Dr James A Robertson PrEng

What is an ERPREALLY

A huge precision data processing factory that SHOULD be fed precision data in order to produce precision

results (the factory CAN be OLD)

What is an ERPRefurbish

vs Deleting a building

>
>

1 Software settings

2 Cubic Business Modeltrade in the General Ledger

3 Asset classification

4 Product Material Item classification catalogue

5 Classification of Personnel

6 Other specific classifications

7 Unique attributes on Products and other classification master data

8 General record level attribute settings

9 Other configuration settings

Components of Precision Configuration

93

How is value created

Value is created by business actions that deliver on the essence of why the organization exists and how it thrives

Value manifests through increased profitability growth acquisitions job satisfaction fulfilment of the strategic vision

The consequence of intuitive intelligent informed leadership business decisions ndash thrive decisions

Such decisions are facilitated accelerated and enhanced through access to more intelligent meaningful and relevant information

Answers to the questions I have not yet thought to ask

Such ldquointelligent informationrdquo is assembled as a consequence of high level strategic and executive level input into the design of the data CONTENT ndash taxonomies designed to catalogue every conceivably relevant classification ahead of time

High value intelligent c

ontent desig

n

94

Some SMALL things YOU can doTo make your ERP work better for you TOMORROW

1 Repopulate key standard attribute tables

2 Create new custom attribute tables

95

Repopulate key standard attribute tables

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

Drastically im

prove the content o

f some

key tables s

uch as Credit N

ote Reasons

Product Ite

m Class etc

96

Develop lists

1 One to ten people in a room with a projector

2 Brainstorm all possible content for the list ndash capture on screen

3 Each summarize to between five and ten headings

4 Type all the lists in

5 Combine them into between five and ten groups

6 Give each group a heading

7 Lift out sub-categories

8 Code ndash remember indents trailing periods capitalization

9 Check impacts

10Implement

97

Develop lists 2

1 Quality of list is dependent on quality of input

2 Want lists to be complete comprehensive and well designed

3 Design compromises will be with you for ever

4 Document

5 Train

6 Utilize

98

Develop lists 3

1 Develop Hierarchy

a) Hierarchy of descriptions ndash indent each level by one character position

b) HEADINGS IN CAPITAL LETTERS

c) Posting level items in Proper Case

d) Abbreviate as necessary

2 Code

a) Mirror indents with trailing periods

b) Gap code

c) Mnemonic Alpha preferred else Alpha Numeric else Numeric

d) 1 to 4 character segments separated by ldquo-rdquo

99

Create new custom attribute tables

Add user defined attri

bute fields anywhere

where they m

ake sense ndash P

roducts

Debtors (Custo

mers) e

tc

100

Develop attributes

1 One to ten people in a room with a projector

2 Brainstorm all possible attributes for management information

3 If in doubt add

4 Structure and Code as before

5 Capture sheets

6 Train staff to classify and add

7 Reports

8 Identify clever functionality that can work with attributes add where cost effective

9 Harvest information

101

Unlocking the full potential

1 Progressively improve classifications and add attributes

2 Progressively develop reports analysis and custom functionality

3 Advance to more complex and inter-related lists

a) Product Item Material Class Group is the largest list that you might apply this approach to

b) Major Master Lists like Chart of Accounts and Product Catalogue Master might be done in increments ONCE you have experience with this approach

c) Other Master Lists like Debtors and Creditors Masters could be restructured in time

4 Eventually you might find you have effectively re-implemented

102

10 things to look out for

1 Ambiguous names incorrect postings ndash ANSWER ndash change the name so that it is unambiguous ndash eg Factory -- Operating Cost and Factory ndash Asset

2 Jumbled accounts and other lists ndash ANSWER ndashnew sub-structure

3 Large number of dissimilar transactions in one account having to unscramble in Excel ndash ANSWER ndash create a block of well thought out accounts to replace the single account

4 Overlapping or duplicate entries ndash eg same Tyres in different places ndash ANSWER ndash close duplicates only one set of entries ndash may close both and open a new set of well-structured entries

5 Answers to ldquocommon senserdquo questions take ages to obtain ndash lots of analysis in Excel or custom software that keeps changing ndash check if all the common sense attributes are on the master record and add as necessary ndash as many as possible ndash once you start adding do the lot

103

10 things to look out for

6 Evaluate all manual spreadsheet and custom applications and determine where these are a response to inexact or sloppy configuration and progressively adjust or eliminate

7 Develop a comprehensive awareness of the need for accurate data train personnel in terms of neatness accuracy spelling capitalization accuracy of allocation etc

8 Develop soft-issue metrics ndash customer satisfaction employee satisfaction etc

9 Harmonize critical elements of information classification ndash Accounts Assets People Products ndash across all modules and all systems ndash develop an integrated environment especially between the ERP and the Operational Systems

10Balance the decision support load between modules ndash move the detail out of the General Ledger ndash 5 to 10 Asset Categories People Categories Inventory Categories etc

104

Summing up

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Some items require a very small investment ndash an ART and a science

5 A significant opportunity to get more out of your current systems

Better DECISIONS

105

What is your single most important insight from this presentation

What is the single most practical action that you can take tomorrow to apply strategic (right thing essence thinking more effectively

JamesJamesARobertsoncom

Please write down

your thoughts

NOW

If you do not act within 48 hours you probably never will (Bill Gates)

Act TODAY

106

Assisting clients to thrive through the effective application of IT and ERP

QuestionsWe will email you my book and hand-outs of slides

Dr James Robertson PrEng ndash The ERP Doctor -- Mobile +44 (0) 77 6862 2875 +27 (0)83 251 6644wwwJames-A-Robertson-and-Associatescom

JamesJamesARobertsoncom

LinkedIn httpukLinkedIncominDrJamesARobertsonERPDoctor

JARampA are available to assist in applying these principles

  • Slide 1
  • Slide 2
  • Slide 3
  • A word of caution
  • Slide 5
  • This is NOT in a Text Book
  • Pulse measurement
  • Motivating quotes
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • The fundamental requirements for an ERP
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • A classic practical example NO Executive involvement
  • Top down (CEO led) versus bottom up design
  • Slide 25
  • Three alternative ERP value scenarios Unlocking the TRUE potent
  • Slide 27
  • What is strategy An executive responsibility
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
  • Slide 47
  • Slide 48
  • Slide 49
  • What is an ERP IBIS A filing cabinet
  • IBIS ndash what every company REALLY has
  • Slide 52
  • Case Study Strategic Engineered Precision Configuration WITH C
  • Slide 54
  • Slide 55
  • Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)
  • Define Strategic Engineered Precision Configuration
  • Slide 58
  • Slide 59
  • Slide 60
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Slide 66
  • Slide 67
  • Slide 68
  • Current Issues with the hellip Master
  • Current Issues with the hellip Master (2)
  • Current Issues with the hellip Master (3)
  • Slide 72
  • Slide 73
  • Slide 74
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Slide 83
  • Slide 84
  • Slide 85
  • Slide 86
  • Slide 87
  • Slide 88
  • Slide 89
  • Slide 90
  • Slide 91
  • Slide 92
  • Slide 93
  • Slide 94
  • Slide 95
  • Slide 96
  • Slide 97
  • Slide 98
  • Slide 99
  • Slide 100
  • Slide 101
  • Slide 102
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
Page 90: IBIS – The Strategic View of Business Information -- by Dr James A Robertson PrEng

What is an ERPRefurbish

vs Deleting a building

>
>

1 Software settings

2 Cubic Business Modeltrade in the General Ledger

3 Asset classification

4 Product Material Item classification catalogue

5 Classification of Personnel

6 Other specific classifications

7 Unique attributes on Products and other classification master data

8 General record level attribute settings

9 Other configuration settings

Components of Precision Configuration

93

How is value created

Value is created by business actions that deliver on the essence of why the organization exists and how it thrives

Value manifests through increased profitability growth acquisitions job satisfaction fulfilment of the strategic vision

The consequence of intuitive intelligent informed leadership business decisions ndash thrive decisions

Such decisions are facilitated accelerated and enhanced through access to more intelligent meaningful and relevant information

Answers to the questions I have not yet thought to ask

Such ldquointelligent informationrdquo is assembled as a consequence of high level strategic and executive level input into the design of the data CONTENT ndash taxonomies designed to catalogue every conceivably relevant classification ahead of time

High value intelligent c

ontent desig

n

94

Some SMALL things YOU can doTo make your ERP work better for you TOMORROW

1 Repopulate key standard attribute tables

2 Create new custom attribute tables

95

Repopulate key standard attribute tables

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

Drastically im

prove the content o

f some

key tables s

uch as Credit N

ote Reasons

Product Ite

m Class etc

96

Develop lists

1 One to ten people in a room with a projector

2 Brainstorm all possible content for the list ndash capture on screen

3 Each summarize to between five and ten headings

4 Type all the lists in

5 Combine them into between five and ten groups

6 Give each group a heading

7 Lift out sub-categories

8 Code ndash remember indents trailing periods capitalization

9 Check impacts

10Implement

97

Develop lists 2

1 Quality of list is dependent on quality of input

2 Want lists to be complete comprehensive and well designed

3 Design compromises will be with you for ever

4 Document

5 Train

6 Utilize

98

Develop lists 3

1 Develop Hierarchy

a) Hierarchy of descriptions ndash indent each level by one character position

b) HEADINGS IN CAPITAL LETTERS

c) Posting level items in Proper Case

d) Abbreviate as necessary

2 Code

a) Mirror indents with trailing periods

b) Gap code

c) Mnemonic Alpha preferred else Alpha Numeric else Numeric

d) 1 to 4 character segments separated by ldquo-rdquo

99

Create new custom attribute tables

Add user defined attri

bute fields anywhere

where they m

ake sense ndash P

roducts

Debtors (Custo

mers) e

tc

100

Develop attributes

1 One to ten people in a room with a projector

2 Brainstorm all possible attributes for management information

3 If in doubt add

4 Structure and Code as before

5 Capture sheets

6 Train staff to classify and add

7 Reports

8 Identify clever functionality that can work with attributes add where cost effective

9 Harvest information

101

Unlocking the full potential

1 Progressively improve classifications and add attributes

2 Progressively develop reports analysis and custom functionality

3 Advance to more complex and inter-related lists

a) Product Item Material Class Group is the largest list that you might apply this approach to

b) Major Master Lists like Chart of Accounts and Product Catalogue Master might be done in increments ONCE you have experience with this approach

c) Other Master Lists like Debtors and Creditors Masters could be restructured in time

4 Eventually you might find you have effectively re-implemented

102

10 things to look out for

1 Ambiguous names incorrect postings ndash ANSWER ndash change the name so that it is unambiguous ndash eg Factory -- Operating Cost and Factory ndash Asset

2 Jumbled accounts and other lists ndash ANSWER ndashnew sub-structure

3 Large number of dissimilar transactions in one account having to unscramble in Excel ndash ANSWER ndash create a block of well thought out accounts to replace the single account

4 Overlapping or duplicate entries ndash eg same Tyres in different places ndash ANSWER ndash close duplicates only one set of entries ndash may close both and open a new set of well-structured entries

5 Answers to ldquocommon senserdquo questions take ages to obtain ndash lots of analysis in Excel or custom software that keeps changing ndash check if all the common sense attributes are on the master record and add as necessary ndash as many as possible ndash once you start adding do the lot

103

10 things to look out for

6 Evaluate all manual spreadsheet and custom applications and determine where these are a response to inexact or sloppy configuration and progressively adjust or eliminate

7 Develop a comprehensive awareness of the need for accurate data train personnel in terms of neatness accuracy spelling capitalization accuracy of allocation etc

8 Develop soft-issue metrics ndash customer satisfaction employee satisfaction etc

9 Harmonize critical elements of information classification ndash Accounts Assets People Products ndash across all modules and all systems ndash develop an integrated environment especially between the ERP and the Operational Systems

10Balance the decision support load between modules ndash move the detail out of the General Ledger ndash 5 to 10 Asset Categories People Categories Inventory Categories etc

104

Summing up

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Some items require a very small investment ndash an ART and a science

5 A significant opportunity to get more out of your current systems

Better DECISIONS

105

What is your single most important insight from this presentation

What is the single most practical action that you can take tomorrow to apply strategic (right thing essence thinking more effectively

JamesJamesARobertsoncom

Please write down

your thoughts

NOW

If you do not act within 48 hours you probably never will (Bill Gates)

Act TODAY

106

Assisting clients to thrive through the effective application of IT and ERP

QuestionsWe will email you my book and hand-outs of slides

Dr James Robertson PrEng ndash The ERP Doctor -- Mobile +44 (0) 77 6862 2875 +27 (0)83 251 6644wwwJames-A-Robertson-and-Associatescom

JamesJamesARobertsoncom

LinkedIn httpukLinkedIncominDrJamesARobertsonERPDoctor

JARampA are available to assist in applying these principles

  • Slide 1
  • Slide 2
  • Slide 3
  • A word of caution
  • Slide 5
  • This is NOT in a Text Book
  • Pulse measurement
  • Motivating quotes
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • The fundamental requirements for an ERP
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • A classic practical example NO Executive involvement
  • Top down (CEO led) versus bottom up design
  • Slide 25
  • Three alternative ERP value scenarios Unlocking the TRUE potent
  • Slide 27
  • What is strategy An executive responsibility
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
  • Slide 47
  • Slide 48
  • Slide 49
  • What is an ERP IBIS A filing cabinet
  • IBIS ndash what every company REALLY has
  • Slide 52
  • Case Study Strategic Engineered Precision Configuration WITH C
  • Slide 54
  • Slide 55
  • Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)
  • Define Strategic Engineered Precision Configuration
  • Slide 58
  • Slide 59
  • Slide 60
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Slide 66
  • Slide 67
  • Slide 68
  • Current Issues with the hellip Master
  • Current Issues with the hellip Master (2)
  • Current Issues with the hellip Master (3)
  • Slide 72
  • Slide 73
  • Slide 74
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Slide 83
  • Slide 84
  • Slide 85
  • Slide 86
  • Slide 87
  • Slide 88
  • Slide 89
  • Slide 90
  • Slide 91
  • Slide 92
  • Slide 93
  • Slide 94
  • Slide 95
  • Slide 96
  • Slide 97
  • Slide 98
  • Slide 99
  • Slide 100
  • Slide 101
  • Slide 102
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
Page 91: IBIS – The Strategic View of Business Information -- by Dr James A Robertson PrEng

vs Deleting a building

>
>

1 Software settings

2 Cubic Business Modeltrade in the General Ledger

3 Asset classification

4 Product Material Item classification catalogue

5 Classification of Personnel

6 Other specific classifications

7 Unique attributes on Products and other classification master data

8 General record level attribute settings

9 Other configuration settings

Components of Precision Configuration

93

How is value created

Value is created by business actions that deliver on the essence of why the organization exists and how it thrives

Value manifests through increased profitability growth acquisitions job satisfaction fulfilment of the strategic vision

The consequence of intuitive intelligent informed leadership business decisions ndash thrive decisions

Such decisions are facilitated accelerated and enhanced through access to more intelligent meaningful and relevant information

Answers to the questions I have not yet thought to ask

Such ldquointelligent informationrdquo is assembled as a consequence of high level strategic and executive level input into the design of the data CONTENT ndash taxonomies designed to catalogue every conceivably relevant classification ahead of time

High value intelligent c

ontent desig

n

94

Some SMALL things YOU can doTo make your ERP work better for you TOMORROW

1 Repopulate key standard attribute tables

2 Create new custom attribute tables

95

Repopulate key standard attribute tables

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

Drastically im

prove the content o

f some

key tables s

uch as Credit N

ote Reasons

Product Ite

m Class etc

96

Develop lists

1 One to ten people in a room with a projector

2 Brainstorm all possible content for the list ndash capture on screen

3 Each summarize to between five and ten headings

4 Type all the lists in

5 Combine them into between five and ten groups

6 Give each group a heading

7 Lift out sub-categories

8 Code ndash remember indents trailing periods capitalization

9 Check impacts

10Implement

97

Develop lists 2

1 Quality of list is dependent on quality of input

2 Want lists to be complete comprehensive and well designed

3 Design compromises will be with you for ever

4 Document

5 Train

6 Utilize

98

Develop lists 3

1 Develop Hierarchy

a) Hierarchy of descriptions ndash indent each level by one character position

b) HEADINGS IN CAPITAL LETTERS

c) Posting level items in Proper Case

d) Abbreviate as necessary

2 Code

a) Mirror indents with trailing periods

b) Gap code

c) Mnemonic Alpha preferred else Alpha Numeric else Numeric

d) 1 to 4 character segments separated by ldquo-rdquo

99

Create new custom attribute tables

Add user defined attri

bute fields anywhere

where they m

ake sense ndash P

roducts

Debtors (Custo

mers) e

tc

100

Develop attributes

1 One to ten people in a room with a projector

2 Brainstorm all possible attributes for management information

3 If in doubt add

4 Structure and Code as before

5 Capture sheets

6 Train staff to classify and add

7 Reports

8 Identify clever functionality that can work with attributes add where cost effective

9 Harvest information

101

Unlocking the full potential

1 Progressively improve classifications and add attributes

2 Progressively develop reports analysis and custom functionality

3 Advance to more complex and inter-related lists

a) Product Item Material Class Group is the largest list that you might apply this approach to

b) Major Master Lists like Chart of Accounts and Product Catalogue Master might be done in increments ONCE you have experience with this approach

c) Other Master Lists like Debtors and Creditors Masters could be restructured in time

4 Eventually you might find you have effectively re-implemented

102

10 things to look out for

1 Ambiguous names incorrect postings ndash ANSWER ndash change the name so that it is unambiguous ndash eg Factory -- Operating Cost and Factory ndash Asset

2 Jumbled accounts and other lists ndash ANSWER ndashnew sub-structure

3 Large number of dissimilar transactions in one account having to unscramble in Excel ndash ANSWER ndash create a block of well thought out accounts to replace the single account

4 Overlapping or duplicate entries ndash eg same Tyres in different places ndash ANSWER ndash close duplicates only one set of entries ndash may close both and open a new set of well-structured entries

5 Answers to ldquocommon senserdquo questions take ages to obtain ndash lots of analysis in Excel or custom software that keeps changing ndash check if all the common sense attributes are on the master record and add as necessary ndash as many as possible ndash once you start adding do the lot

103

10 things to look out for

6 Evaluate all manual spreadsheet and custom applications and determine where these are a response to inexact or sloppy configuration and progressively adjust or eliminate

7 Develop a comprehensive awareness of the need for accurate data train personnel in terms of neatness accuracy spelling capitalization accuracy of allocation etc

8 Develop soft-issue metrics ndash customer satisfaction employee satisfaction etc

9 Harmonize critical elements of information classification ndash Accounts Assets People Products ndash across all modules and all systems ndash develop an integrated environment especially between the ERP and the Operational Systems

10Balance the decision support load between modules ndash move the detail out of the General Ledger ndash 5 to 10 Asset Categories People Categories Inventory Categories etc

104

Summing up

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Some items require a very small investment ndash an ART and a science

5 A significant opportunity to get more out of your current systems

Better DECISIONS

105

What is your single most important insight from this presentation

What is the single most practical action that you can take tomorrow to apply strategic (right thing essence thinking more effectively

JamesJamesARobertsoncom

Please write down

your thoughts

NOW

If you do not act within 48 hours you probably never will (Bill Gates)

Act TODAY

106

Assisting clients to thrive through the effective application of IT and ERP

QuestionsWe will email you my book and hand-outs of slides

Dr James Robertson PrEng ndash The ERP Doctor -- Mobile +44 (0) 77 6862 2875 +27 (0)83 251 6644wwwJames-A-Robertson-and-Associatescom

JamesJamesARobertsoncom

LinkedIn httpukLinkedIncominDrJamesARobertsonERPDoctor

JARampA are available to assist in applying these principles

  • Slide 1
  • Slide 2
  • Slide 3
  • A word of caution
  • Slide 5
  • This is NOT in a Text Book
  • Pulse measurement
  • Motivating quotes
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • The fundamental requirements for an ERP
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • A classic practical example NO Executive involvement
  • Top down (CEO led) versus bottom up design
  • Slide 25
  • Three alternative ERP value scenarios Unlocking the TRUE potent
  • Slide 27
  • What is strategy An executive responsibility
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
  • Slide 47
  • Slide 48
  • Slide 49
  • What is an ERP IBIS A filing cabinet
  • IBIS ndash what every company REALLY has
  • Slide 52
  • Case Study Strategic Engineered Precision Configuration WITH C
  • Slide 54
  • Slide 55
  • Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)
  • Define Strategic Engineered Precision Configuration
  • Slide 58
  • Slide 59
  • Slide 60
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Slide 66
  • Slide 67
  • Slide 68
  • Current Issues with the hellip Master
  • Current Issues with the hellip Master (2)
  • Current Issues with the hellip Master (3)
  • Slide 72
  • Slide 73
  • Slide 74
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Slide 83
  • Slide 84
  • Slide 85
  • Slide 86
  • Slide 87
  • Slide 88
  • Slide 89
  • Slide 90
  • Slide 91
  • Slide 92
  • Slide 93
  • Slide 94
  • Slide 95
  • Slide 96
  • Slide 97
  • Slide 98
  • Slide 99
  • Slide 100
  • Slide 101
  • Slide 102
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
Page 92: IBIS – The Strategic View of Business Information -- by Dr James A Robertson PrEng

1 Software settings

2 Cubic Business Modeltrade in the General Ledger

3 Asset classification

4 Product Material Item classification catalogue

5 Classification of Personnel

6 Other specific classifications

7 Unique attributes on Products and other classification master data

8 General record level attribute settings

9 Other configuration settings

Components of Precision Configuration

93

How is value created

Value is created by business actions that deliver on the essence of why the organization exists and how it thrives

Value manifests through increased profitability growth acquisitions job satisfaction fulfilment of the strategic vision

The consequence of intuitive intelligent informed leadership business decisions ndash thrive decisions

Such decisions are facilitated accelerated and enhanced through access to more intelligent meaningful and relevant information

Answers to the questions I have not yet thought to ask

Such ldquointelligent informationrdquo is assembled as a consequence of high level strategic and executive level input into the design of the data CONTENT ndash taxonomies designed to catalogue every conceivably relevant classification ahead of time

High value intelligent c

ontent desig

n

94

Some SMALL things YOU can doTo make your ERP work better for you TOMORROW

1 Repopulate key standard attribute tables

2 Create new custom attribute tables

95

Repopulate key standard attribute tables

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

Drastically im

prove the content o

f some

key tables s

uch as Credit N

ote Reasons

Product Ite

m Class etc

96

Develop lists

1 One to ten people in a room with a projector

2 Brainstorm all possible content for the list ndash capture on screen

3 Each summarize to between five and ten headings

4 Type all the lists in

5 Combine them into between five and ten groups

6 Give each group a heading

7 Lift out sub-categories

8 Code ndash remember indents trailing periods capitalization

9 Check impacts

10Implement

97

Develop lists 2

1 Quality of list is dependent on quality of input

2 Want lists to be complete comprehensive and well designed

3 Design compromises will be with you for ever

4 Document

5 Train

6 Utilize

98

Develop lists 3

1 Develop Hierarchy

a) Hierarchy of descriptions ndash indent each level by one character position

b) HEADINGS IN CAPITAL LETTERS

c) Posting level items in Proper Case

d) Abbreviate as necessary

2 Code

a) Mirror indents with trailing periods

b) Gap code

c) Mnemonic Alpha preferred else Alpha Numeric else Numeric

d) 1 to 4 character segments separated by ldquo-rdquo

99

Create new custom attribute tables

Add user defined attri

bute fields anywhere

where they m

ake sense ndash P

roducts

Debtors (Custo

mers) e

tc

100

Develop attributes

1 One to ten people in a room with a projector

2 Brainstorm all possible attributes for management information

3 If in doubt add

4 Structure and Code as before

5 Capture sheets

6 Train staff to classify and add

7 Reports

8 Identify clever functionality that can work with attributes add where cost effective

9 Harvest information

101

Unlocking the full potential

1 Progressively improve classifications and add attributes

2 Progressively develop reports analysis and custom functionality

3 Advance to more complex and inter-related lists

a) Product Item Material Class Group is the largest list that you might apply this approach to

b) Major Master Lists like Chart of Accounts and Product Catalogue Master might be done in increments ONCE you have experience with this approach

c) Other Master Lists like Debtors and Creditors Masters could be restructured in time

4 Eventually you might find you have effectively re-implemented

102

10 things to look out for

1 Ambiguous names incorrect postings ndash ANSWER ndash change the name so that it is unambiguous ndash eg Factory -- Operating Cost and Factory ndash Asset

2 Jumbled accounts and other lists ndash ANSWER ndashnew sub-structure

3 Large number of dissimilar transactions in one account having to unscramble in Excel ndash ANSWER ndash create a block of well thought out accounts to replace the single account

4 Overlapping or duplicate entries ndash eg same Tyres in different places ndash ANSWER ndash close duplicates only one set of entries ndash may close both and open a new set of well-structured entries

5 Answers to ldquocommon senserdquo questions take ages to obtain ndash lots of analysis in Excel or custom software that keeps changing ndash check if all the common sense attributes are on the master record and add as necessary ndash as many as possible ndash once you start adding do the lot

103

10 things to look out for

6 Evaluate all manual spreadsheet and custom applications and determine where these are a response to inexact or sloppy configuration and progressively adjust or eliminate

7 Develop a comprehensive awareness of the need for accurate data train personnel in terms of neatness accuracy spelling capitalization accuracy of allocation etc

8 Develop soft-issue metrics ndash customer satisfaction employee satisfaction etc

9 Harmonize critical elements of information classification ndash Accounts Assets People Products ndash across all modules and all systems ndash develop an integrated environment especially between the ERP and the Operational Systems

10Balance the decision support load between modules ndash move the detail out of the General Ledger ndash 5 to 10 Asset Categories People Categories Inventory Categories etc

104

Summing up

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Some items require a very small investment ndash an ART and a science

5 A significant opportunity to get more out of your current systems

Better DECISIONS

105

What is your single most important insight from this presentation

What is the single most practical action that you can take tomorrow to apply strategic (right thing essence thinking more effectively

JamesJamesARobertsoncom

Please write down

your thoughts

NOW

If you do not act within 48 hours you probably never will (Bill Gates)

Act TODAY

106

Assisting clients to thrive through the effective application of IT and ERP

QuestionsWe will email you my book and hand-outs of slides

Dr James Robertson PrEng ndash The ERP Doctor -- Mobile +44 (0) 77 6862 2875 +27 (0)83 251 6644wwwJames-A-Robertson-and-Associatescom

JamesJamesARobertsoncom

LinkedIn httpukLinkedIncominDrJamesARobertsonERPDoctor

JARampA are available to assist in applying these principles

  • Slide 1
  • Slide 2
  • Slide 3
  • A word of caution
  • Slide 5
  • This is NOT in a Text Book
  • Pulse measurement
  • Motivating quotes
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • The fundamental requirements for an ERP
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • A classic practical example NO Executive involvement
  • Top down (CEO led) versus bottom up design
  • Slide 25
  • Three alternative ERP value scenarios Unlocking the TRUE potent
  • Slide 27
  • What is strategy An executive responsibility
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
  • Slide 47
  • Slide 48
  • Slide 49
  • What is an ERP IBIS A filing cabinet
  • IBIS ndash what every company REALLY has
  • Slide 52
  • Case Study Strategic Engineered Precision Configuration WITH C
  • Slide 54
  • Slide 55
  • Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)
  • Define Strategic Engineered Precision Configuration
  • Slide 58
  • Slide 59
  • Slide 60
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Slide 66
  • Slide 67
  • Slide 68
  • Current Issues with the hellip Master
  • Current Issues with the hellip Master (2)
  • Current Issues with the hellip Master (3)
  • Slide 72
  • Slide 73
  • Slide 74
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Slide 83
  • Slide 84
  • Slide 85
  • Slide 86
  • Slide 87
  • Slide 88
  • Slide 89
  • Slide 90
  • Slide 91
  • Slide 92
  • Slide 93
  • Slide 94
  • Slide 95
  • Slide 96
  • Slide 97
  • Slide 98
  • Slide 99
  • Slide 100
  • Slide 101
  • Slide 102
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
Page 93: IBIS – The Strategic View of Business Information -- by Dr James A Robertson PrEng

93

How is value created

Value is created by business actions that deliver on the essence of why the organization exists and how it thrives

Value manifests through increased profitability growth acquisitions job satisfaction fulfilment of the strategic vision

The consequence of intuitive intelligent informed leadership business decisions ndash thrive decisions

Such decisions are facilitated accelerated and enhanced through access to more intelligent meaningful and relevant information

Answers to the questions I have not yet thought to ask

Such ldquointelligent informationrdquo is assembled as a consequence of high level strategic and executive level input into the design of the data CONTENT ndash taxonomies designed to catalogue every conceivably relevant classification ahead of time

High value intelligent c

ontent desig

n

94

Some SMALL things YOU can doTo make your ERP work better for you TOMORROW

1 Repopulate key standard attribute tables

2 Create new custom attribute tables

95

Repopulate key standard attribute tables

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

Drastically im

prove the content o

f some

key tables s

uch as Credit N

ote Reasons

Product Ite

m Class etc

96

Develop lists

1 One to ten people in a room with a projector

2 Brainstorm all possible content for the list ndash capture on screen

3 Each summarize to between five and ten headings

4 Type all the lists in

5 Combine them into between five and ten groups

6 Give each group a heading

7 Lift out sub-categories

8 Code ndash remember indents trailing periods capitalization

9 Check impacts

10Implement

97

Develop lists 2

1 Quality of list is dependent on quality of input

2 Want lists to be complete comprehensive and well designed

3 Design compromises will be with you for ever

4 Document

5 Train

6 Utilize

98

Develop lists 3

1 Develop Hierarchy

a) Hierarchy of descriptions ndash indent each level by one character position

b) HEADINGS IN CAPITAL LETTERS

c) Posting level items in Proper Case

d) Abbreviate as necessary

2 Code

a) Mirror indents with trailing periods

b) Gap code

c) Mnemonic Alpha preferred else Alpha Numeric else Numeric

d) 1 to 4 character segments separated by ldquo-rdquo

99

Create new custom attribute tables

Add user defined attri

bute fields anywhere

where they m

ake sense ndash P

roducts

Debtors (Custo

mers) e

tc

100

Develop attributes

1 One to ten people in a room with a projector

2 Brainstorm all possible attributes for management information

3 If in doubt add

4 Structure and Code as before

5 Capture sheets

6 Train staff to classify and add

7 Reports

8 Identify clever functionality that can work with attributes add where cost effective

9 Harvest information

101

Unlocking the full potential

1 Progressively improve classifications and add attributes

2 Progressively develop reports analysis and custom functionality

3 Advance to more complex and inter-related lists

a) Product Item Material Class Group is the largest list that you might apply this approach to

b) Major Master Lists like Chart of Accounts and Product Catalogue Master might be done in increments ONCE you have experience with this approach

c) Other Master Lists like Debtors and Creditors Masters could be restructured in time

4 Eventually you might find you have effectively re-implemented

102

10 things to look out for

1 Ambiguous names incorrect postings ndash ANSWER ndash change the name so that it is unambiguous ndash eg Factory -- Operating Cost and Factory ndash Asset

2 Jumbled accounts and other lists ndash ANSWER ndashnew sub-structure

3 Large number of dissimilar transactions in one account having to unscramble in Excel ndash ANSWER ndash create a block of well thought out accounts to replace the single account

4 Overlapping or duplicate entries ndash eg same Tyres in different places ndash ANSWER ndash close duplicates only one set of entries ndash may close both and open a new set of well-structured entries

5 Answers to ldquocommon senserdquo questions take ages to obtain ndash lots of analysis in Excel or custom software that keeps changing ndash check if all the common sense attributes are on the master record and add as necessary ndash as many as possible ndash once you start adding do the lot

103

10 things to look out for

6 Evaluate all manual spreadsheet and custom applications and determine where these are a response to inexact or sloppy configuration and progressively adjust or eliminate

7 Develop a comprehensive awareness of the need for accurate data train personnel in terms of neatness accuracy spelling capitalization accuracy of allocation etc

8 Develop soft-issue metrics ndash customer satisfaction employee satisfaction etc

9 Harmonize critical elements of information classification ndash Accounts Assets People Products ndash across all modules and all systems ndash develop an integrated environment especially between the ERP and the Operational Systems

10Balance the decision support load between modules ndash move the detail out of the General Ledger ndash 5 to 10 Asset Categories People Categories Inventory Categories etc

104

Summing up

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Some items require a very small investment ndash an ART and a science

5 A significant opportunity to get more out of your current systems

Better DECISIONS

105

What is your single most important insight from this presentation

What is the single most practical action that you can take tomorrow to apply strategic (right thing essence thinking more effectively

JamesJamesARobertsoncom

Please write down

your thoughts

NOW

If you do not act within 48 hours you probably never will (Bill Gates)

Act TODAY

106

Assisting clients to thrive through the effective application of IT and ERP

QuestionsWe will email you my book and hand-outs of slides

Dr James Robertson PrEng ndash The ERP Doctor -- Mobile +44 (0) 77 6862 2875 +27 (0)83 251 6644wwwJames-A-Robertson-and-Associatescom

JamesJamesARobertsoncom

LinkedIn httpukLinkedIncominDrJamesARobertsonERPDoctor

JARampA are available to assist in applying these principles

  • Slide 1
  • Slide 2
  • Slide 3
  • A word of caution
  • Slide 5
  • This is NOT in a Text Book
  • Pulse measurement
  • Motivating quotes
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • The fundamental requirements for an ERP
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • A classic practical example NO Executive involvement
  • Top down (CEO led) versus bottom up design
  • Slide 25
  • Three alternative ERP value scenarios Unlocking the TRUE potent
  • Slide 27
  • What is strategy An executive responsibility
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
  • Slide 47
  • Slide 48
  • Slide 49
  • What is an ERP IBIS A filing cabinet
  • IBIS ndash what every company REALLY has
  • Slide 52
  • Case Study Strategic Engineered Precision Configuration WITH C
  • Slide 54
  • Slide 55
  • Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)
  • Define Strategic Engineered Precision Configuration
  • Slide 58
  • Slide 59
  • Slide 60
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Slide 66
  • Slide 67
  • Slide 68
  • Current Issues with the hellip Master
  • Current Issues with the hellip Master (2)
  • Current Issues with the hellip Master (3)
  • Slide 72
  • Slide 73
  • Slide 74
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Slide 83
  • Slide 84
  • Slide 85
  • Slide 86
  • Slide 87
  • Slide 88
  • Slide 89
  • Slide 90
  • Slide 91
  • Slide 92
  • Slide 93
  • Slide 94
  • Slide 95
  • Slide 96
  • Slide 97
  • Slide 98
  • Slide 99
  • Slide 100
  • Slide 101
  • Slide 102
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
Page 94: IBIS – The Strategic View of Business Information -- by Dr James A Robertson PrEng

94

Some SMALL things YOU can doTo make your ERP work better for you TOMORROW

1 Repopulate key standard attribute tables

2 Create new custom attribute tables

95

Repopulate key standard attribute tables

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

Drastically im

prove the content o

f some

key tables s

uch as Credit N

ote Reasons

Product Ite

m Class etc

96

Develop lists

1 One to ten people in a room with a projector

2 Brainstorm all possible content for the list ndash capture on screen

3 Each summarize to between five and ten headings

4 Type all the lists in

5 Combine them into between five and ten groups

6 Give each group a heading

7 Lift out sub-categories

8 Code ndash remember indents trailing periods capitalization

9 Check impacts

10Implement

97

Develop lists 2

1 Quality of list is dependent on quality of input

2 Want lists to be complete comprehensive and well designed

3 Design compromises will be with you for ever

4 Document

5 Train

6 Utilize

98

Develop lists 3

1 Develop Hierarchy

a) Hierarchy of descriptions ndash indent each level by one character position

b) HEADINGS IN CAPITAL LETTERS

c) Posting level items in Proper Case

d) Abbreviate as necessary

2 Code

a) Mirror indents with trailing periods

b) Gap code

c) Mnemonic Alpha preferred else Alpha Numeric else Numeric

d) 1 to 4 character segments separated by ldquo-rdquo

99

Create new custom attribute tables

Add user defined attri

bute fields anywhere

where they m

ake sense ndash P

roducts

Debtors (Custo

mers) e

tc

100

Develop attributes

1 One to ten people in a room with a projector

2 Brainstorm all possible attributes for management information

3 If in doubt add

4 Structure and Code as before

5 Capture sheets

6 Train staff to classify and add

7 Reports

8 Identify clever functionality that can work with attributes add where cost effective

9 Harvest information

101

Unlocking the full potential

1 Progressively improve classifications and add attributes

2 Progressively develop reports analysis and custom functionality

3 Advance to more complex and inter-related lists

a) Product Item Material Class Group is the largest list that you might apply this approach to

b) Major Master Lists like Chart of Accounts and Product Catalogue Master might be done in increments ONCE you have experience with this approach

c) Other Master Lists like Debtors and Creditors Masters could be restructured in time

4 Eventually you might find you have effectively re-implemented

102

10 things to look out for

1 Ambiguous names incorrect postings ndash ANSWER ndash change the name so that it is unambiguous ndash eg Factory -- Operating Cost and Factory ndash Asset

2 Jumbled accounts and other lists ndash ANSWER ndashnew sub-structure

3 Large number of dissimilar transactions in one account having to unscramble in Excel ndash ANSWER ndash create a block of well thought out accounts to replace the single account

4 Overlapping or duplicate entries ndash eg same Tyres in different places ndash ANSWER ndash close duplicates only one set of entries ndash may close both and open a new set of well-structured entries

5 Answers to ldquocommon senserdquo questions take ages to obtain ndash lots of analysis in Excel or custom software that keeps changing ndash check if all the common sense attributes are on the master record and add as necessary ndash as many as possible ndash once you start adding do the lot

103

10 things to look out for

6 Evaluate all manual spreadsheet and custom applications and determine where these are a response to inexact or sloppy configuration and progressively adjust or eliminate

7 Develop a comprehensive awareness of the need for accurate data train personnel in terms of neatness accuracy spelling capitalization accuracy of allocation etc

8 Develop soft-issue metrics ndash customer satisfaction employee satisfaction etc

9 Harmonize critical elements of information classification ndash Accounts Assets People Products ndash across all modules and all systems ndash develop an integrated environment especially between the ERP and the Operational Systems

10Balance the decision support load between modules ndash move the detail out of the General Ledger ndash 5 to 10 Asset Categories People Categories Inventory Categories etc

104

Summing up

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Some items require a very small investment ndash an ART and a science

5 A significant opportunity to get more out of your current systems

Better DECISIONS

105

What is your single most important insight from this presentation

What is the single most practical action that you can take tomorrow to apply strategic (right thing essence thinking more effectively

JamesJamesARobertsoncom

Please write down

your thoughts

NOW

If you do not act within 48 hours you probably never will (Bill Gates)

Act TODAY

106

Assisting clients to thrive through the effective application of IT and ERP

QuestionsWe will email you my book and hand-outs of slides

Dr James Robertson PrEng ndash The ERP Doctor -- Mobile +44 (0) 77 6862 2875 +27 (0)83 251 6644wwwJames-A-Robertson-and-Associatescom

JamesJamesARobertsoncom

LinkedIn httpukLinkedIncominDrJamesARobertsonERPDoctor

JARampA are available to assist in applying these principles

  • Slide 1
  • Slide 2
  • Slide 3
  • A word of caution
  • Slide 5
  • This is NOT in a Text Book
  • Pulse measurement
  • Motivating quotes
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • The fundamental requirements for an ERP
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • A classic practical example NO Executive involvement
  • Top down (CEO led) versus bottom up design
  • Slide 25
  • Three alternative ERP value scenarios Unlocking the TRUE potent
  • Slide 27
  • What is strategy An executive responsibility
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
  • Slide 47
  • Slide 48
  • Slide 49
  • What is an ERP IBIS A filing cabinet
  • IBIS ndash what every company REALLY has
  • Slide 52
  • Case Study Strategic Engineered Precision Configuration WITH C
  • Slide 54
  • Slide 55
  • Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)
  • Define Strategic Engineered Precision Configuration
  • Slide 58
  • Slide 59
  • Slide 60
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Slide 66
  • Slide 67
  • Slide 68
  • Current Issues with the hellip Master
  • Current Issues with the hellip Master (2)
  • Current Issues with the hellip Master (3)
  • Slide 72
  • Slide 73
  • Slide 74
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Slide 83
  • Slide 84
  • Slide 85
  • Slide 86
  • Slide 87
  • Slide 88
  • Slide 89
  • Slide 90
  • Slide 91
  • Slide 92
  • Slide 93
  • Slide 94
  • Slide 95
  • Slide 96
  • Slide 97
  • Slide 98
  • Slide 99
  • Slide 100
  • Slide 101
  • Slide 102
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
Page 95: IBIS – The Strategic View of Business Information -- by Dr James A Robertson PrEng

95

Repopulate key standard attribute tables

Example of poor credit note reason codes ndash actual case

Strategically aligned credit note reason codes

Drastically im

prove the content o

f some

key tables s

uch as Credit N

ote Reasons

Product Ite

m Class etc

96

Develop lists

1 One to ten people in a room with a projector

2 Brainstorm all possible content for the list ndash capture on screen

3 Each summarize to between five and ten headings

4 Type all the lists in

5 Combine them into between five and ten groups

6 Give each group a heading

7 Lift out sub-categories

8 Code ndash remember indents trailing periods capitalization

9 Check impacts

10Implement

97

Develop lists 2

1 Quality of list is dependent on quality of input

2 Want lists to be complete comprehensive and well designed

3 Design compromises will be with you for ever

4 Document

5 Train

6 Utilize

98

Develop lists 3

1 Develop Hierarchy

a) Hierarchy of descriptions ndash indent each level by one character position

b) HEADINGS IN CAPITAL LETTERS

c) Posting level items in Proper Case

d) Abbreviate as necessary

2 Code

a) Mirror indents with trailing periods

b) Gap code

c) Mnemonic Alpha preferred else Alpha Numeric else Numeric

d) 1 to 4 character segments separated by ldquo-rdquo

99

Create new custom attribute tables

Add user defined attri

bute fields anywhere

where they m

ake sense ndash P

roducts

Debtors (Custo

mers) e

tc

100

Develop attributes

1 One to ten people in a room with a projector

2 Brainstorm all possible attributes for management information

3 If in doubt add

4 Structure and Code as before

5 Capture sheets

6 Train staff to classify and add

7 Reports

8 Identify clever functionality that can work with attributes add where cost effective

9 Harvest information

101

Unlocking the full potential

1 Progressively improve classifications and add attributes

2 Progressively develop reports analysis and custom functionality

3 Advance to more complex and inter-related lists

a) Product Item Material Class Group is the largest list that you might apply this approach to

b) Major Master Lists like Chart of Accounts and Product Catalogue Master might be done in increments ONCE you have experience with this approach

c) Other Master Lists like Debtors and Creditors Masters could be restructured in time

4 Eventually you might find you have effectively re-implemented

102

10 things to look out for

1 Ambiguous names incorrect postings ndash ANSWER ndash change the name so that it is unambiguous ndash eg Factory -- Operating Cost and Factory ndash Asset

2 Jumbled accounts and other lists ndash ANSWER ndashnew sub-structure

3 Large number of dissimilar transactions in one account having to unscramble in Excel ndash ANSWER ndash create a block of well thought out accounts to replace the single account

4 Overlapping or duplicate entries ndash eg same Tyres in different places ndash ANSWER ndash close duplicates only one set of entries ndash may close both and open a new set of well-structured entries

5 Answers to ldquocommon senserdquo questions take ages to obtain ndash lots of analysis in Excel or custom software that keeps changing ndash check if all the common sense attributes are on the master record and add as necessary ndash as many as possible ndash once you start adding do the lot

103

10 things to look out for

6 Evaluate all manual spreadsheet and custom applications and determine where these are a response to inexact or sloppy configuration and progressively adjust or eliminate

7 Develop a comprehensive awareness of the need for accurate data train personnel in terms of neatness accuracy spelling capitalization accuracy of allocation etc

8 Develop soft-issue metrics ndash customer satisfaction employee satisfaction etc

9 Harmonize critical elements of information classification ndash Accounts Assets People Products ndash across all modules and all systems ndash develop an integrated environment especially between the ERP and the Operational Systems

10Balance the decision support load between modules ndash move the detail out of the General Ledger ndash 5 to 10 Asset Categories People Categories Inventory Categories etc

104

Summing up

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Some items require a very small investment ndash an ART and a science

5 A significant opportunity to get more out of your current systems

Better DECISIONS

105

What is your single most important insight from this presentation

What is the single most practical action that you can take tomorrow to apply strategic (right thing essence thinking more effectively

JamesJamesARobertsoncom

Please write down

your thoughts

NOW

If you do not act within 48 hours you probably never will (Bill Gates)

Act TODAY

106

Assisting clients to thrive through the effective application of IT and ERP

QuestionsWe will email you my book and hand-outs of slides

Dr James Robertson PrEng ndash The ERP Doctor -- Mobile +44 (0) 77 6862 2875 +27 (0)83 251 6644wwwJames-A-Robertson-and-Associatescom

JamesJamesARobertsoncom

LinkedIn httpukLinkedIncominDrJamesARobertsonERPDoctor

JARampA are available to assist in applying these principles

  • Slide 1
  • Slide 2
  • Slide 3
  • A word of caution
  • Slide 5
  • This is NOT in a Text Book
  • Pulse measurement
  • Motivating quotes
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • The fundamental requirements for an ERP
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • A classic practical example NO Executive involvement
  • Top down (CEO led) versus bottom up design
  • Slide 25
  • Three alternative ERP value scenarios Unlocking the TRUE potent
  • Slide 27
  • What is strategy An executive responsibility
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
  • Slide 47
  • Slide 48
  • Slide 49
  • What is an ERP IBIS A filing cabinet
  • IBIS ndash what every company REALLY has
  • Slide 52
  • Case Study Strategic Engineered Precision Configuration WITH C
  • Slide 54
  • Slide 55
  • Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)
  • Define Strategic Engineered Precision Configuration
  • Slide 58
  • Slide 59
  • Slide 60
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Slide 66
  • Slide 67
  • Slide 68
  • Current Issues with the hellip Master
  • Current Issues with the hellip Master (2)
  • Current Issues with the hellip Master (3)
  • Slide 72
  • Slide 73
  • Slide 74
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Slide 83
  • Slide 84
  • Slide 85
  • Slide 86
  • Slide 87
  • Slide 88
  • Slide 89
  • Slide 90
  • Slide 91
  • Slide 92
  • Slide 93
  • Slide 94
  • Slide 95
  • Slide 96
  • Slide 97
  • Slide 98
  • Slide 99
  • Slide 100
  • Slide 101
  • Slide 102
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
Page 96: IBIS – The Strategic View of Business Information -- by Dr James A Robertson PrEng

96

Develop lists

1 One to ten people in a room with a projector

2 Brainstorm all possible content for the list ndash capture on screen

3 Each summarize to between five and ten headings

4 Type all the lists in

5 Combine them into between five and ten groups

6 Give each group a heading

7 Lift out sub-categories

8 Code ndash remember indents trailing periods capitalization

9 Check impacts

10Implement

97

Develop lists 2

1 Quality of list is dependent on quality of input

2 Want lists to be complete comprehensive and well designed

3 Design compromises will be with you for ever

4 Document

5 Train

6 Utilize

98

Develop lists 3

1 Develop Hierarchy

a) Hierarchy of descriptions ndash indent each level by one character position

b) HEADINGS IN CAPITAL LETTERS

c) Posting level items in Proper Case

d) Abbreviate as necessary

2 Code

a) Mirror indents with trailing periods

b) Gap code

c) Mnemonic Alpha preferred else Alpha Numeric else Numeric

d) 1 to 4 character segments separated by ldquo-rdquo

99

Create new custom attribute tables

Add user defined attri

bute fields anywhere

where they m

ake sense ndash P

roducts

Debtors (Custo

mers) e

tc

100

Develop attributes

1 One to ten people in a room with a projector

2 Brainstorm all possible attributes for management information

3 If in doubt add

4 Structure and Code as before

5 Capture sheets

6 Train staff to classify and add

7 Reports

8 Identify clever functionality that can work with attributes add where cost effective

9 Harvest information

101

Unlocking the full potential

1 Progressively improve classifications and add attributes

2 Progressively develop reports analysis and custom functionality

3 Advance to more complex and inter-related lists

a) Product Item Material Class Group is the largest list that you might apply this approach to

b) Major Master Lists like Chart of Accounts and Product Catalogue Master might be done in increments ONCE you have experience with this approach

c) Other Master Lists like Debtors and Creditors Masters could be restructured in time

4 Eventually you might find you have effectively re-implemented

102

10 things to look out for

1 Ambiguous names incorrect postings ndash ANSWER ndash change the name so that it is unambiguous ndash eg Factory -- Operating Cost and Factory ndash Asset

2 Jumbled accounts and other lists ndash ANSWER ndashnew sub-structure

3 Large number of dissimilar transactions in one account having to unscramble in Excel ndash ANSWER ndash create a block of well thought out accounts to replace the single account

4 Overlapping or duplicate entries ndash eg same Tyres in different places ndash ANSWER ndash close duplicates only one set of entries ndash may close both and open a new set of well-structured entries

5 Answers to ldquocommon senserdquo questions take ages to obtain ndash lots of analysis in Excel or custom software that keeps changing ndash check if all the common sense attributes are on the master record and add as necessary ndash as many as possible ndash once you start adding do the lot

103

10 things to look out for

6 Evaluate all manual spreadsheet and custom applications and determine where these are a response to inexact or sloppy configuration and progressively adjust or eliminate

7 Develop a comprehensive awareness of the need for accurate data train personnel in terms of neatness accuracy spelling capitalization accuracy of allocation etc

8 Develop soft-issue metrics ndash customer satisfaction employee satisfaction etc

9 Harmonize critical elements of information classification ndash Accounts Assets People Products ndash across all modules and all systems ndash develop an integrated environment especially between the ERP and the Operational Systems

10Balance the decision support load between modules ndash move the detail out of the General Ledger ndash 5 to 10 Asset Categories People Categories Inventory Categories etc

104

Summing up

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Some items require a very small investment ndash an ART and a science

5 A significant opportunity to get more out of your current systems

Better DECISIONS

105

What is your single most important insight from this presentation

What is the single most practical action that you can take tomorrow to apply strategic (right thing essence thinking more effectively

JamesJamesARobertsoncom

Please write down

your thoughts

NOW

If you do not act within 48 hours you probably never will (Bill Gates)

Act TODAY

106

Assisting clients to thrive through the effective application of IT and ERP

QuestionsWe will email you my book and hand-outs of slides

Dr James Robertson PrEng ndash The ERP Doctor -- Mobile +44 (0) 77 6862 2875 +27 (0)83 251 6644wwwJames-A-Robertson-and-Associatescom

JamesJamesARobertsoncom

LinkedIn httpukLinkedIncominDrJamesARobertsonERPDoctor

JARampA are available to assist in applying these principles

  • Slide 1
  • Slide 2
  • Slide 3
  • A word of caution
  • Slide 5
  • This is NOT in a Text Book
  • Pulse measurement
  • Motivating quotes
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • The fundamental requirements for an ERP
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • A classic practical example NO Executive involvement
  • Top down (CEO led) versus bottom up design
  • Slide 25
  • Three alternative ERP value scenarios Unlocking the TRUE potent
  • Slide 27
  • What is strategy An executive responsibility
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
  • Slide 47
  • Slide 48
  • Slide 49
  • What is an ERP IBIS A filing cabinet
  • IBIS ndash what every company REALLY has
  • Slide 52
  • Case Study Strategic Engineered Precision Configuration WITH C
  • Slide 54
  • Slide 55
  • Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)
  • Define Strategic Engineered Precision Configuration
  • Slide 58
  • Slide 59
  • Slide 60
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Slide 66
  • Slide 67
  • Slide 68
  • Current Issues with the hellip Master
  • Current Issues with the hellip Master (2)
  • Current Issues with the hellip Master (3)
  • Slide 72
  • Slide 73
  • Slide 74
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Slide 83
  • Slide 84
  • Slide 85
  • Slide 86
  • Slide 87
  • Slide 88
  • Slide 89
  • Slide 90
  • Slide 91
  • Slide 92
  • Slide 93
  • Slide 94
  • Slide 95
  • Slide 96
  • Slide 97
  • Slide 98
  • Slide 99
  • Slide 100
  • Slide 101
  • Slide 102
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
Page 97: IBIS – The Strategic View of Business Information -- by Dr James A Robertson PrEng

97

Develop lists 2

1 Quality of list is dependent on quality of input

2 Want lists to be complete comprehensive and well designed

3 Design compromises will be with you for ever

4 Document

5 Train

6 Utilize

98

Develop lists 3

1 Develop Hierarchy

a) Hierarchy of descriptions ndash indent each level by one character position

b) HEADINGS IN CAPITAL LETTERS

c) Posting level items in Proper Case

d) Abbreviate as necessary

2 Code

a) Mirror indents with trailing periods

b) Gap code

c) Mnemonic Alpha preferred else Alpha Numeric else Numeric

d) 1 to 4 character segments separated by ldquo-rdquo

99

Create new custom attribute tables

Add user defined attri

bute fields anywhere

where they m

ake sense ndash P

roducts

Debtors (Custo

mers) e

tc

100

Develop attributes

1 One to ten people in a room with a projector

2 Brainstorm all possible attributes for management information

3 If in doubt add

4 Structure and Code as before

5 Capture sheets

6 Train staff to classify and add

7 Reports

8 Identify clever functionality that can work with attributes add where cost effective

9 Harvest information

101

Unlocking the full potential

1 Progressively improve classifications and add attributes

2 Progressively develop reports analysis and custom functionality

3 Advance to more complex and inter-related lists

a) Product Item Material Class Group is the largest list that you might apply this approach to

b) Major Master Lists like Chart of Accounts and Product Catalogue Master might be done in increments ONCE you have experience with this approach

c) Other Master Lists like Debtors and Creditors Masters could be restructured in time

4 Eventually you might find you have effectively re-implemented

102

10 things to look out for

1 Ambiguous names incorrect postings ndash ANSWER ndash change the name so that it is unambiguous ndash eg Factory -- Operating Cost and Factory ndash Asset

2 Jumbled accounts and other lists ndash ANSWER ndashnew sub-structure

3 Large number of dissimilar transactions in one account having to unscramble in Excel ndash ANSWER ndash create a block of well thought out accounts to replace the single account

4 Overlapping or duplicate entries ndash eg same Tyres in different places ndash ANSWER ndash close duplicates only one set of entries ndash may close both and open a new set of well-structured entries

5 Answers to ldquocommon senserdquo questions take ages to obtain ndash lots of analysis in Excel or custom software that keeps changing ndash check if all the common sense attributes are on the master record and add as necessary ndash as many as possible ndash once you start adding do the lot

103

10 things to look out for

6 Evaluate all manual spreadsheet and custom applications and determine where these are a response to inexact or sloppy configuration and progressively adjust or eliminate

7 Develop a comprehensive awareness of the need for accurate data train personnel in terms of neatness accuracy spelling capitalization accuracy of allocation etc

8 Develop soft-issue metrics ndash customer satisfaction employee satisfaction etc

9 Harmonize critical elements of information classification ndash Accounts Assets People Products ndash across all modules and all systems ndash develop an integrated environment especially between the ERP and the Operational Systems

10Balance the decision support load between modules ndash move the detail out of the General Ledger ndash 5 to 10 Asset Categories People Categories Inventory Categories etc

104

Summing up

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Some items require a very small investment ndash an ART and a science

5 A significant opportunity to get more out of your current systems

Better DECISIONS

105

What is your single most important insight from this presentation

What is the single most practical action that you can take tomorrow to apply strategic (right thing essence thinking more effectively

JamesJamesARobertsoncom

Please write down

your thoughts

NOW

If you do not act within 48 hours you probably never will (Bill Gates)

Act TODAY

106

Assisting clients to thrive through the effective application of IT and ERP

QuestionsWe will email you my book and hand-outs of slides

Dr James Robertson PrEng ndash The ERP Doctor -- Mobile +44 (0) 77 6862 2875 +27 (0)83 251 6644wwwJames-A-Robertson-and-Associatescom

JamesJamesARobertsoncom

LinkedIn httpukLinkedIncominDrJamesARobertsonERPDoctor

JARampA are available to assist in applying these principles

  • Slide 1
  • Slide 2
  • Slide 3
  • A word of caution
  • Slide 5
  • This is NOT in a Text Book
  • Pulse measurement
  • Motivating quotes
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • The fundamental requirements for an ERP
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • A classic practical example NO Executive involvement
  • Top down (CEO led) versus bottom up design
  • Slide 25
  • Three alternative ERP value scenarios Unlocking the TRUE potent
  • Slide 27
  • What is strategy An executive responsibility
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
  • Slide 47
  • Slide 48
  • Slide 49
  • What is an ERP IBIS A filing cabinet
  • IBIS ndash what every company REALLY has
  • Slide 52
  • Case Study Strategic Engineered Precision Configuration WITH C
  • Slide 54
  • Slide 55
  • Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)
  • Define Strategic Engineered Precision Configuration
  • Slide 58
  • Slide 59
  • Slide 60
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Slide 66
  • Slide 67
  • Slide 68
  • Current Issues with the hellip Master
  • Current Issues with the hellip Master (2)
  • Current Issues with the hellip Master (3)
  • Slide 72
  • Slide 73
  • Slide 74
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Slide 83
  • Slide 84
  • Slide 85
  • Slide 86
  • Slide 87
  • Slide 88
  • Slide 89
  • Slide 90
  • Slide 91
  • Slide 92
  • Slide 93
  • Slide 94
  • Slide 95
  • Slide 96
  • Slide 97
  • Slide 98
  • Slide 99
  • Slide 100
  • Slide 101
  • Slide 102
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
Page 98: IBIS – The Strategic View of Business Information -- by Dr James A Robertson PrEng

98

Develop lists 3

1 Develop Hierarchy

a) Hierarchy of descriptions ndash indent each level by one character position

b) HEADINGS IN CAPITAL LETTERS

c) Posting level items in Proper Case

d) Abbreviate as necessary

2 Code

a) Mirror indents with trailing periods

b) Gap code

c) Mnemonic Alpha preferred else Alpha Numeric else Numeric

d) 1 to 4 character segments separated by ldquo-rdquo

99

Create new custom attribute tables

Add user defined attri

bute fields anywhere

where they m

ake sense ndash P

roducts

Debtors (Custo

mers) e

tc

100

Develop attributes

1 One to ten people in a room with a projector

2 Brainstorm all possible attributes for management information

3 If in doubt add

4 Structure and Code as before

5 Capture sheets

6 Train staff to classify and add

7 Reports

8 Identify clever functionality that can work with attributes add where cost effective

9 Harvest information

101

Unlocking the full potential

1 Progressively improve classifications and add attributes

2 Progressively develop reports analysis and custom functionality

3 Advance to more complex and inter-related lists

a) Product Item Material Class Group is the largest list that you might apply this approach to

b) Major Master Lists like Chart of Accounts and Product Catalogue Master might be done in increments ONCE you have experience with this approach

c) Other Master Lists like Debtors and Creditors Masters could be restructured in time

4 Eventually you might find you have effectively re-implemented

102

10 things to look out for

1 Ambiguous names incorrect postings ndash ANSWER ndash change the name so that it is unambiguous ndash eg Factory -- Operating Cost and Factory ndash Asset

2 Jumbled accounts and other lists ndash ANSWER ndashnew sub-structure

3 Large number of dissimilar transactions in one account having to unscramble in Excel ndash ANSWER ndash create a block of well thought out accounts to replace the single account

4 Overlapping or duplicate entries ndash eg same Tyres in different places ndash ANSWER ndash close duplicates only one set of entries ndash may close both and open a new set of well-structured entries

5 Answers to ldquocommon senserdquo questions take ages to obtain ndash lots of analysis in Excel or custom software that keeps changing ndash check if all the common sense attributes are on the master record and add as necessary ndash as many as possible ndash once you start adding do the lot

103

10 things to look out for

6 Evaluate all manual spreadsheet and custom applications and determine where these are a response to inexact or sloppy configuration and progressively adjust or eliminate

7 Develop a comprehensive awareness of the need for accurate data train personnel in terms of neatness accuracy spelling capitalization accuracy of allocation etc

8 Develop soft-issue metrics ndash customer satisfaction employee satisfaction etc

9 Harmonize critical elements of information classification ndash Accounts Assets People Products ndash across all modules and all systems ndash develop an integrated environment especially between the ERP and the Operational Systems

10Balance the decision support load between modules ndash move the detail out of the General Ledger ndash 5 to 10 Asset Categories People Categories Inventory Categories etc

104

Summing up

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Some items require a very small investment ndash an ART and a science

5 A significant opportunity to get more out of your current systems

Better DECISIONS

105

What is your single most important insight from this presentation

What is the single most practical action that you can take tomorrow to apply strategic (right thing essence thinking more effectively

JamesJamesARobertsoncom

Please write down

your thoughts

NOW

If you do not act within 48 hours you probably never will (Bill Gates)

Act TODAY

106

Assisting clients to thrive through the effective application of IT and ERP

QuestionsWe will email you my book and hand-outs of slides

Dr James Robertson PrEng ndash The ERP Doctor -- Mobile +44 (0) 77 6862 2875 +27 (0)83 251 6644wwwJames-A-Robertson-and-Associatescom

JamesJamesARobertsoncom

LinkedIn httpukLinkedIncominDrJamesARobertsonERPDoctor

JARampA are available to assist in applying these principles

  • Slide 1
  • Slide 2
  • Slide 3
  • A word of caution
  • Slide 5
  • This is NOT in a Text Book
  • Pulse measurement
  • Motivating quotes
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • The fundamental requirements for an ERP
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • A classic practical example NO Executive involvement
  • Top down (CEO led) versus bottom up design
  • Slide 25
  • Three alternative ERP value scenarios Unlocking the TRUE potent
  • Slide 27
  • What is strategy An executive responsibility
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
  • Slide 47
  • Slide 48
  • Slide 49
  • What is an ERP IBIS A filing cabinet
  • IBIS ndash what every company REALLY has
  • Slide 52
  • Case Study Strategic Engineered Precision Configuration WITH C
  • Slide 54
  • Slide 55
  • Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)
  • Define Strategic Engineered Precision Configuration
  • Slide 58
  • Slide 59
  • Slide 60
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Slide 66
  • Slide 67
  • Slide 68
  • Current Issues with the hellip Master
  • Current Issues with the hellip Master (2)
  • Current Issues with the hellip Master (3)
  • Slide 72
  • Slide 73
  • Slide 74
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Slide 83
  • Slide 84
  • Slide 85
  • Slide 86
  • Slide 87
  • Slide 88
  • Slide 89
  • Slide 90
  • Slide 91
  • Slide 92
  • Slide 93
  • Slide 94
  • Slide 95
  • Slide 96
  • Slide 97
  • Slide 98
  • Slide 99
  • Slide 100
  • Slide 101
  • Slide 102
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
Page 99: IBIS – The Strategic View of Business Information -- by Dr James A Robertson PrEng

99

Create new custom attribute tables

Add user defined attri

bute fields anywhere

where they m

ake sense ndash P

roducts

Debtors (Custo

mers) e

tc

100

Develop attributes

1 One to ten people in a room with a projector

2 Brainstorm all possible attributes for management information

3 If in doubt add

4 Structure and Code as before

5 Capture sheets

6 Train staff to classify and add

7 Reports

8 Identify clever functionality that can work with attributes add where cost effective

9 Harvest information

101

Unlocking the full potential

1 Progressively improve classifications and add attributes

2 Progressively develop reports analysis and custom functionality

3 Advance to more complex and inter-related lists

a) Product Item Material Class Group is the largest list that you might apply this approach to

b) Major Master Lists like Chart of Accounts and Product Catalogue Master might be done in increments ONCE you have experience with this approach

c) Other Master Lists like Debtors and Creditors Masters could be restructured in time

4 Eventually you might find you have effectively re-implemented

102

10 things to look out for

1 Ambiguous names incorrect postings ndash ANSWER ndash change the name so that it is unambiguous ndash eg Factory -- Operating Cost and Factory ndash Asset

2 Jumbled accounts and other lists ndash ANSWER ndashnew sub-structure

3 Large number of dissimilar transactions in one account having to unscramble in Excel ndash ANSWER ndash create a block of well thought out accounts to replace the single account

4 Overlapping or duplicate entries ndash eg same Tyres in different places ndash ANSWER ndash close duplicates only one set of entries ndash may close both and open a new set of well-structured entries

5 Answers to ldquocommon senserdquo questions take ages to obtain ndash lots of analysis in Excel or custom software that keeps changing ndash check if all the common sense attributes are on the master record and add as necessary ndash as many as possible ndash once you start adding do the lot

103

10 things to look out for

6 Evaluate all manual spreadsheet and custom applications and determine where these are a response to inexact or sloppy configuration and progressively adjust or eliminate

7 Develop a comprehensive awareness of the need for accurate data train personnel in terms of neatness accuracy spelling capitalization accuracy of allocation etc

8 Develop soft-issue metrics ndash customer satisfaction employee satisfaction etc

9 Harmonize critical elements of information classification ndash Accounts Assets People Products ndash across all modules and all systems ndash develop an integrated environment especially between the ERP and the Operational Systems

10Balance the decision support load between modules ndash move the detail out of the General Ledger ndash 5 to 10 Asset Categories People Categories Inventory Categories etc

104

Summing up

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Some items require a very small investment ndash an ART and a science

5 A significant opportunity to get more out of your current systems

Better DECISIONS

105

What is your single most important insight from this presentation

What is the single most practical action that you can take tomorrow to apply strategic (right thing essence thinking more effectively

JamesJamesARobertsoncom

Please write down

your thoughts

NOW

If you do not act within 48 hours you probably never will (Bill Gates)

Act TODAY

106

Assisting clients to thrive through the effective application of IT and ERP

QuestionsWe will email you my book and hand-outs of slides

Dr James Robertson PrEng ndash The ERP Doctor -- Mobile +44 (0) 77 6862 2875 +27 (0)83 251 6644wwwJames-A-Robertson-and-Associatescom

JamesJamesARobertsoncom

LinkedIn httpukLinkedIncominDrJamesARobertsonERPDoctor

JARampA are available to assist in applying these principles

  • Slide 1
  • Slide 2
  • Slide 3
  • A word of caution
  • Slide 5
  • This is NOT in a Text Book
  • Pulse measurement
  • Motivating quotes
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • The fundamental requirements for an ERP
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • A classic practical example NO Executive involvement
  • Top down (CEO led) versus bottom up design
  • Slide 25
  • Three alternative ERP value scenarios Unlocking the TRUE potent
  • Slide 27
  • What is strategy An executive responsibility
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
  • Slide 47
  • Slide 48
  • Slide 49
  • What is an ERP IBIS A filing cabinet
  • IBIS ndash what every company REALLY has
  • Slide 52
  • Case Study Strategic Engineered Precision Configuration WITH C
  • Slide 54
  • Slide 55
  • Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)
  • Define Strategic Engineered Precision Configuration
  • Slide 58
  • Slide 59
  • Slide 60
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Slide 66
  • Slide 67
  • Slide 68
  • Current Issues with the hellip Master
  • Current Issues with the hellip Master (2)
  • Current Issues with the hellip Master (3)
  • Slide 72
  • Slide 73
  • Slide 74
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Slide 83
  • Slide 84
  • Slide 85
  • Slide 86
  • Slide 87
  • Slide 88
  • Slide 89
  • Slide 90
  • Slide 91
  • Slide 92
  • Slide 93
  • Slide 94
  • Slide 95
  • Slide 96
  • Slide 97
  • Slide 98
  • Slide 99
  • Slide 100
  • Slide 101
  • Slide 102
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
Page 100: IBIS – The Strategic View of Business Information -- by Dr James A Robertson PrEng

100

Develop attributes

1 One to ten people in a room with a projector

2 Brainstorm all possible attributes for management information

3 If in doubt add

4 Structure and Code as before

5 Capture sheets

6 Train staff to classify and add

7 Reports

8 Identify clever functionality that can work with attributes add where cost effective

9 Harvest information

101

Unlocking the full potential

1 Progressively improve classifications and add attributes

2 Progressively develop reports analysis and custom functionality

3 Advance to more complex and inter-related lists

a) Product Item Material Class Group is the largest list that you might apply this approach to

b) Major Master Lists like Chart of Accounts and Product Catalogue Master might be done in increments ONCE you have experience with this approach

c) Other Master Lists like Debtors and Creditors Masters could be restructured in time

4 Eventually you might find you have effectively re-implemented

102

10 things to look out for

1 Ambiguous names incorrect postings ndash ANSWER ndash change the name so that it is unambiguous ndash eg Factory -- Operating Cost and Factory ndash Asset

2 Jumbled accounts and other lists ndash ANSWER ndashnew sub-structure

3 Large number of dissimilar transactions in one account having to unscramble in Excel ndash ANSWER ndash create a block of well thought out accounts to replace the single account

4 Overlapping or duplicate entries ndash eg same Tyres in different places ndash ANSWER ndash close duplicates only one set of entries ndash may close both and open a new set of well-structured entries

5 Answers to ldquocommon senserdquo questions take ages to obtain ndash lots of analysis in Excel or custom software that keeps changing ndash check if all the common sense attributes are on the master record and add as necessary ndash as many as possible ndash once you start adding do the lot

103

10 things to look out for

6 Evaluate all manual spreadsheet and custom applications and determine where these are a response to inexact or sloppy configuration and progressively adjust or eliminate

7 Develop a comprehensive awareness of the need for accurate data train personnel in terms of neatness accuracy spelling capitalization accuracy of allocation etc

8 Develop soft-issue metrics ndash customer satisfaction employee satisfaction etc

9 Harmonize critical elements of information classification ndash Accounts Assets People Products ndash across all modules and all systems ndash develop an integrated environment especially between the ERP and the Operational Systems

10Balance the decision support load between modules ndash move the detail out of the General Ledger ndash 5 to 10 Asset Categories People Categories Inventory Categories etc

104

Summing up

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Some items require a very small investment ndash an ART and a science

5 A significant opportunity to get more out of your current systems

Better DECISIONS

105

What is your single most important insight from this presentation

What is the single most practical action that you can take tomorrow to apply strategic (right thing essence thinking more effectively

JamesJamesARobertsoncom

Please write down

your thoughts

NOW

If you do not act within 48 hours you probably never will (Bill Gates)

Act TODAY

106

Assisting clients to thrive through the effective application of IT and ERP

QuestionsWe will email you my book and hand-outs of slides

Dr James Robertson PrEng ndash The ERP Doctor -- Mobile +44 (0) 77 6862 2875 +27 (0)83 251 6644wwwJames-A-Robertson-and-Associatescom

JamesJamesARobertsoncom

LinkedIn httpukLinkedIncominDrJamesARobertsonERPDoctor

JARampA are available to assist in applying these principles

  • Slide 1
  • Slide 2
  • Slide 3
  • A word of caution
  • Slide 5
  • This is NOT in a Text Book
  • Pulse measurement
  • Motivating quotes
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • The fundamental requirements for an ERP
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • A classic practical example NO Executive involvement
  • Top down (CEO led) versus bottom up design
  • Slide 25
  • Three alternative ERP value scenarios Unlocking the TRUE potent
  • Slide 27
  • What is strategy An executive responsibility
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
  • Slide 47
  • Slide 48
  • Slide 49
  • What is an ERP IBIS A filing cabinet
  • IBIS ndash what every company REALLY has
  • Slide 52
  • Case Study Strategic Engineered Precision Configuration WITH C
  • Slide 54
  • Slide 55
  • Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)
  • Define Strategic Engineered Precision Configuration
  • Slide 58
  • Slide 59
  • Slide 60
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Slide 66
  • Slide 67
  • Slide 68
  • Current Issues with the hellip Master
  • Current Issues with the hellip Master (2)
  • Current Issues with the hellip Master (3)
  • Slide 72
  • Slide 73
  • Slide 74
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Slide 83
  • Slide 84
  • Slide 85
  • Slide 86
  • Slide 87
  • Slide 88
  • Slide 89
  • Slide 90
  • Slide 91
  • Slide 92
  • Slide 93
  • Slide 94
  • Slide 95
  • Slide 96
  • Slide 97
  • Slide 98
  • Slide 99
  • Slide 100
  • Slide 101
  • Slide 102
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
Page 101: IBIS – The Strategic View of Business Information -- by Dr James A Robertson PrEng

101

Unlocking the full potential

1 Progressively improve classifications and add attributes

2 Progressively develop reports analysis and custom functionality

3 Advance to more complex and inter-related lists

a) Product Item Material Class Group is the largest list that you might apply this approach to

b) Major Master Lists like Chart of Accounts and Product Catalogue Master might be done in increments ONCE you have experience with this approach

c) Other Master Lists like Debtors and Creditors Masters could be restructured in time

4 Eventually you might find you have effectively re-implemented

102

10 things to look out for

1 Ambiguous names incorrect postings ndash ANSWER ndash change the name so that it is unambiguous ndash eg Factory -- Operating Cost and Factory ndash Asset

2 Jumbled accounts and other lists ndash ANSWER ndashnew sub-structure

3 Large number of dissimilar transactions in one account having to unscramble in Excel ndash ANSWER ndash create a block of well thought out accounts to replace the single account

4 Overlapping or duplicate entries ndash eg same Tyres in different places ndash ANSWER ndash close duplicates only one set of entries ndash may close both and open a new set of well-structured entries

5 Answers to ldquocommon senserdquo questions take ages to obtain ndash lots of analysis in Excel or custom software that keeps changing ndash check if all the common sense attributes are on the master record and add as necessary ndash as many as possible ndash once you start adding do the lot

103

10 things to look out for

6 Evaluate all manual spreadsheet and custom applications and determine where these are a response to inexact or sloppy configuration and progressively adjust or eliminate

7 Develop a comprehensive awareness of the need for accurate data train personnel in terms of neatness accuracy spelling capitalization accuracy of allocation etc

8 Develop soft-issue metrics ndash customer satisfaction employee satisfaction etc

9 Harmonize critical elements of information classification ndash Accounts Assets People Products ndash across all modules and all systems ndash develop an integrated environment especially between the ERP and the Operational Systems

10Balance the decision support load between modules ndash move the detail out of the General Ledger ndash 5 to 10 Asset Categories People Categories Inventory Categories etc

104

Summing up

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Some items require a very small investment ndash an ART and a science

5 A significant opportunity to get more out of your current systems

Better DECISIONS

105

What is your single most important insight from this presentation

What is the single most practical action that you can take tomorrow to apply strategic (right thing essence thinking more effectively

JamesJamesARobertsoncom

Please write down

your thoughts

NOW

If you do not act within 48 hours you probably never will (Bill Gates)

Act TODAY

106

Assisting clients to thrive through the effective application of IT and ERP

QuestionsWe will email you my book and hand-outs of slides

Dr James Robertson PrEng ndash The ERP Doctor -- Mobile +44 (0) 77 6862 2875 +27 (0)83 251 6644wwwJames-A-Robertson-and-Associatescom

JamesJamesARobertsoncom

LinkedIn httpukLinkedIncominDrJamesARobertsonERPDoctor

JARampA are available to assist in applying these principles

  • Slide 1
  • Slide 2
  • Slide 3
  • A word of caution
  • Slide 5
  • This is NOT in a Text Book
  • Pulse measurement
  • Motivating quotes
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • The fundamental requirements for an ERP
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • A classic practical example NO Executive involvement
  • Top down (CEO led) versus bottom up design
  • Slide 25
  • Three alternative ERP value scenarios Unlocking the TRUE potent
  • Slide 27
  • What is strategy An executive responsibility
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
  • Slide 47
  • Slide 48
  • Slide 49
  • What is an ERP IBIS A filing cabinet
  • IBIS ndash what every company REALLY has
  • Slide 52
  • Case Study Strategic Engineered Precision Configuration WITH C
  • Slide 54
  • Slide 55
  • Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)
  • Define Strategic Engineered Precision Configuration
  • Slide 58
  • Slide 59
  • Slide 60
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Slide 66
  • Slide 67
  • Slide 68
  • Current Issues with the hellip Master
  • Current Issues with the hellip Master (2)
  • Current Issues with the hellip Master (3)
  • Slide 72
  • Slide 73
  • Slide 74
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Slide 83
  • Slide 84
  • Slide 85
  • Slide 86
  • Slide 87
  • Slide 88
  • Slide 89
  • Slide 90
  • Slide 91
  • Slide 92
  • Slide 93
  • Slide 94
  • Slide 95
  • Slide 96
  • Slide 97
  • Slide 98
  • Slide 99
  • Slide 100
  • Slide 101
  • Slide 102
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
Page 102: IBIS – The Strategic View of Business Information -- by Dr James A Robertson PrEng

102

10 things to look out for

1 Ambiguous names incorrect postings ndash ANSWER ndash change the name so that it is unambiguous ndash eg Factory -- Operating Cost and Factory ndash Asset

2 Jumbled accounts and other lists ndash ANSWER ndashnew sub-structure

3 Large number of dissimilar transactions in one account having to unscramble in Excel ndash ANSWER ndash create a block of well thought out accounts to replace the single account

4 Overlapping or duplicate entries ndash eg same Tyres in different places ndash ANSWER ndash close duplicates only one set of entries ndash may close both and open a new set of well-structured entries

5 Answers to ldquocommon senserdquo questions take ages to obtain ndash lots of analysis in Excel or custom software that keeps changing ndash check if all the common sense attributes are on the master record and add as necessary ndash as many as possible ndash once you start adding do the lot

103

10 things to look out for

6 Evaluate all manual spreadsheet and custom applications and determine where these are a response to inexact or sloppy configuration and progressively adjust or eliminate

7 Develop a comprehensive awareness of the need for accurate data train personnel in terms of neatness accuracy spelling capitalization accuracy of allocation etc

8 Develop soft-issue metrics ndash customer satisfaction employee satisfaction etc

9 Harmonize critical elements of information classification ndash Accounts Assets People Products ndash across all modules and all systems ndash develop an integrated environment especially between the ERP and the Operational Systems

10Balance the decision support load between modules ndash move the detail out of the General Ledger ndash 5 to 10 Asset Categories People Categories Inventory Categories etc

104

Summing up

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Some items require a very small investment ndash an ART and a science

5 A significant opportunity to get more out of your current systems

Better DECISIONS

105

What is your single most important insight from this presentation

What is the single most practical action that you can take tomorrow to apply strategic (right thing essence thinking more effectively

JamesJamesARobertsoncom

Please write down

your thoughts

NOW

If you do not act within 48 hours you probably never will (Bill Gates)

Act TODAY

106

Assisting clients to thrive through the effective application of IT and ERP

QuestionsWe will email you my book and hand-outs of slides

Dr James Robertson PrEng ndash The ERP Doctor -- Mobile +44 (0) 77 6862 2875 +27 (0)83 251 6644wwwJames-A-Robertson-and-Associatescom

JamesJamesARobertsoncom

LinkedIn httpukLinkedIncominDrJamesARobertsonERPDoctor

JARampA are available to assist in applying these principles

  • Slide 1
  • Slide 2
  • Slide 3
  • A word of caution
  • Slide 5
  • This is NOT in a Text Book
  • Pulse measurement
  • Motivating quotes
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • The fundamental requirements for an ERP
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • A classic practical example NO Executive involvement
  • Top down (CEO led) versus bottom up design
  • Slide 25
  • Three alternative ERP value scenarios Unlocking the TRUE potent
  • Slide 27
  • What is strategy An executive responsibility
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
  • Slide 47
  • Slide 48
  • Slide 49
  • What is an ERP IBIS A filing cabinet
  • IBIS ndash what every company REALLY has
  • Slide 52
  • Case Study Strategic Engineered Precision Configuration WITH C
  • Slide 54
  • Slide 55
  • Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)
  • Define Strategic Engineered Precision Configuration
  • Slide 58
  • Slide 59
  • Slide 60
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Slide 66
  • Slide 67
  • Slide 68
  • Current Issues with the hellip Master
  • Current Issues with the hellip Master (2)
  • Current Issues with the hellip Master (3)
  • Slide 72
  • Slide 73
  • Slide 74
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
  • Slide 82
  • Slide 83
  • Slide 84
  • Slide 85
  • Slide 86
  • Slide 87
  • Slide 88
  • Slide 89
  • Slide 90
  • Slide 91
  • Slide 92
  • Slide 93
  • Slide 94
  • Slide 95
  • Slide 96
  • Slide 97
  • Slide 98
  • Slide 99
  • Slide 100
  • Slide 101
  • Slide 102
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
Page 103: IBIS – The Strategic View of Business Information -- by Dr James A Robertson PrEng

103

10 things to look out for

6 Evaluate all manual spreadsheet and custom applications and determine where these are a response to inexact or sloppy configuration and progressively adjust or eliminate

7 Develop a comprehensive awareness of the need for accurate data train personnel in terms of neatness accuracy spelling capitalization accuracy of allocation etc

8 Develop soft-issue metrics ndash customer satisfaction employee satisfaction etc

9 Harmonize critical elements of information classification ndash Accounts Assets People Products ndash across all modules and all systems ndash develop an integrated environment especially between the ERP and the Operational Systems

10Balance the decision support load between modules ndash move the detail out of the General Ledger ndash 5 to 10 Asset Categories People Categories Inventory Categories etc

104

Summing up

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Some items require a very small investment ndash an ART and a science

5 A significant opportunity to get more out of your current systems

Better DECISIONS

105

What is your single most important insight from this presentation

What is the single most practical action that you can take tomorrow to apply strategic (right thing essence thinking more effectively

JamesJamesARobertsoncom

Please write down

your thoughts

NOW

If you do not act within 48 hours you probably never will (Bill Gates)

Act TODAY

106

Assisting clients to thrive through the effective application of IT and ERP

QuestionsWe will email you my book and hand-outs of slides

Dr James Robertson PrEng ndash The ERP Doctor -- Mobile +44 (0) 77 6862 2875 +27 (0)83 251 6644wwwJames-A-Robertson-and-Associatescom

JamesJamesARobertsoncom

LinkedIn httpukLinkedIncominDrJamesARobertsonERPDoctor

JARampA are available to assist in applying these principles

  • Slide 1
  • Slide 2
  • Slide 3
  • A word of caution
  • Slide 5
  • This is NOT in a Text Book
  • Pulse measurement
  • Motivating quotes
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • The fundamental requirements for an ERP
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • A classic practical example NO Executive involvement
  • Top down (CEO led) versus bottom up design
  • Slide 25
  • Three alternative ERP value scenarios Unlocking the TRUE potent
  • Slide 27
  • What is strategy An executive responsibility
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
  • Slide 47
  • Slide 48
  • Slide 49
  • What is an ERP IBIS A filing cabinet
  • IBIS ndash what every company REALLY has
  • Slide 52
  • Case Study Strategic Engineered Precision Configuration WITH C
  • Slide 54
  • Slide 55
  • Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)
  • Define Strategic Engineered Precision Configuration
  • Slide 58
  • Slide 59
  • Slide 60
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Slide 66
  • Slide 67
  • Slide 68
  • Current Issues with the hellip Master
  • Current Issues with the hellip Master (2)
  • Current Issues with the hellip Master (3)
  • Slide 72
  • Slide 73
  • Slide 74
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Page 104: IBIS – The Strategic View of Business Information -- by Dr James A Robertson PrEng

104

Summing up

1 Excellent high value decisions rely on logical strategically aligned information the information to thrive

2 To get executive intelligence OUT you must put executive intelligence IN ndash ldquointelligent contentrdquo

3 Precision strategic content engineering IS THE missing link in ERP and IBIS

4 Some items require a very small investment ndash an ART and a science

5 A significant opportunity to get more out of your current systems

Better DECISIONS

105

What is your single most important insight from this presentation

What is the single most practical action that you can take tomorrow to apply strategic (right thing essence thinking more effectively

JamesJamesARobertsoncom

Please write down

your thoughts

NOW

If you do not act within 48 hours you probably never will (Bill Gates)

Act TODAY

106

Assisting clients to thrive through the effective application of IT and ERP

QuestionsWe will email you my book and hand-outs of slides

Dr James Robertson PrEng ndash The ERP Doctor -- Mobile +44 (0) 77 6862 2875 +27 (0)83 251 6644wwwJames-A-Robertson-and-Associatescom

JamesJamesARobertsoncom

LinkedIn httpukLinkedIncominDrJamesARobertsonERPDoctor

JARampA are available to assist in applying these principles

  • Slide 1
  • Slide 2
  • Slide 3
  • A word of caution
  • Slide 5
  • This is NOT in a Text Book
  • Pulse measurement
  • Motivating quotes
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • The fundamental requirements for an ERP
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • A classic practical example NO Executive involvement
  • Top down (CEO led) versus bottom up design
  • Slide 25
  • Three alternative ERP value scenarios Unlocking the TRUE potent
  • Slide 27
  • What is strategy An executive responsibility
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
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  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
  • Slide 47
  • Slide 48
  • Slide 49
  • What is an ERP IBIS A filing cabinet
  • IBIS ndash what every company REALLY has
  • Slide 52
  • Case Study Strategic Engineered Precision Configuration WITH C
  • Slide 54
  • Slide 55
  • Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)
  • Define Strategic Engineered Precision Configuration
  • Slide 58
  • Slide 59
  • Slide 60
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Slide 66
  • Slide 67
  • Slide 68
  • Current Issues with the hellip Master
  • Current Issues with the hellip Master (2)
  • Current Issues with the hellip Master (3)
  • Slide 72
  • Slide 73
  • Slide 74
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
  • Slide 81
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  • Slide 102
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
Page 105: IBIS – The Strategic View of Business Information -- by Dr James A Robertson PrEng

105

What is your single most important insight from this presentation

What is the single most practical action that you can take tomorrow to apply strategic (right thing essence thinking more effectively

JamesJamesARobertsoncom

Please write down

your thoughts

NOW

If you do not act within 48 hours you probably never will (Bill Gates)

Act TODAY

106

Assisting clients to thrive through the effective application of IT and ERP

QuestionsWe will email you my book and hand-outs of slides

Dr James Robertson PrEng ndash The ERP Doctor -- Mobile +44 (0) 77 6862 2875 +27 (0)83 251 6644wwwJames-A-Robertson-and-Associatescom

JamesJamesARobertsoncom

LinkedIn httpukLinkedIncominDrJamesARobertsonERPDoctor

JARampA are available to assist in applying these principles

  • Slide 1
  • Slide 2
  • Slide 3
  • A word of caution
  • Slide 5
  • This is NOT in a Text Book
  • Pulse measurement
  • Motivating quotes
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • The fundamental requirements for an ERP
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • A classic practical example NO Executive involvement
  • Top down (CEO led) versus bottom up design
  • Slide 25
  • Three alternative ERP value scenarios Unlocking the TRUE potent
  • Slide 27
  • What is strategy An executive responsibility
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
  • Slide 47
  • Slide 48
  • Slide 49
  • What is an ERP IBIS A filing cabinet
  • IBIS ndash what every company REALLY has
  • Slide 52
  • Case Study Strategic Engineered Precision Configuration WITH C
  • Slide 54
  • Slide 55
  • Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)
  • Define Strategic Engineered Precision Configuration
  • Slide 58
  • Slide 59
  • Slide 60
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Slide 66
  • Slide 67
  • Slide 68
  • Current Issues with the hellip Master
  • Current Issues with the hellip Master (2)
  • Current Issues with the hellip Master (3)
  • Slide 72
  • Slide 73
  • Slide 74
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
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  • Slide 98
  • Slide 99
  • Slide 100
  • Slide 101
  • Slide 102
  • Slide 103
  • Slide 104
  • Slide 105
  • Slide 106
Page 106: IBIS – The Strategic View of Business Information -- by Dr James A Robertson PrEng

106

Assisting clients to thrive through the effective application of IT and ERP

QuestionsWe will email you my book and hand-outs of slides

Dr James Robertson PrEng ndash The ERP Doctor -- Mobile +44 (0) 77 6862 2875 +27 (0)83 251 6644wwwJames-A-Robertson-and-Associatescom

JamesJamesARobertsoncom

LinkedIn httpukLinkedIncominDrJamesARobertsonERPDoctor

JARampA are available to assist in applying these principles

  • Slide 1
  • Slide 2
  • Slide 3
  • A word of caution
  • Slide 5
  • This is NOT in a Text Book
  • Pulse measurement
  • Motivating quotes
  • Slide 9
  • Slide 10
  • Slide 11
  • Slide 12
  • The fundamental requirements for an ERP
  • Slide 14
  • Slide 15
  • Slide 16
  • Slide 17
  • Slide 18
  • Slide 19
  • Slide 20
  • Slide 21
  • Slide 22
  • A classic practical example NO Executive involvement
  • Top down (CEO led) versus bottom up design
  • Slide 25
  • Three alternative ERP value scenarios Unlocking the TRUE potent
  • Slide 27
  • What is strategy An executive responsibility
  • Slide 29
  • Slide 30
  • Slide 31
  • Slide 32
  • Slide 33
  • Slide 34
  • Slide 35
  • Slide 36
  • Slide 37
  • Slide 38
  • Slide 39
  • Slide 40
  • Slide 41
  • Slide 42
  • Slide 43
  • Slide 44
  • Slide 45
  • Slide 46
  • Slide 47
  • Slide 48
  • Slide 49
  • What is an ERP IBIS A filing cabinet
  • IBIS ndash what every company REALLY has
  • Slide 52
  • Case Study Strategic Engineered Precision Configuration WITH C
  • Slide 54
  • Slide 55
  • Founded on Strategic Engineered Precision Taxonomies (SEPTcopy)
  • Define Strategic Engineered Precision Configuration
  • Slide 58
  • Slide 59
  • Slide 60
  • Slide 61
  • Slide 62
  • Slide 63
  • Slide 64
  • Slide 65
  • Slide 66
  • Slide 67
  • Slide 68
  • Current Issues with the hellip Master
  • Current Issues with the hellip Master (2)
  • Current Issues with the hellip Master (3)
  • Slide 72
  • Slide 73
  • Slide 74
  • Slide 75
  • Slide 76
  • Slide 77
  • Slide 78
  • Slide 79
  • Slide 80
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