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When you start using Scrum, interesting things start happening in your brain. Scrum exposes a lot of problems, and you brain tries to make you feel better by automatically sweeping them under the carpet. Unfortunately this also means that improvements achieved will be limited and actually it will make you feel worse rather than better. This talk will shows you how to handle this basic human issues that occurs when you start working on changing and improving. After the talk you will have new skills that you can apply to make progress on any problem you care about.
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Cedur AB
proudly presents
Is Scrum incompatible with your
brain?
Henrik Berglund, Scrum/Agile coach and PST for Scrum.org
Twitter: @henrikber
45 minute version
All slides in this deck
© 2012 Cedur AB
The most advanced form of life so far…
2011…
The Scrum Developer
Main Scrum Tool
100 000+ years
v1.0
Scrum/Brain compability service pack
Install at your own risk.
Although designed to fix your agile process, may also cause major life changes in general
Once installed, uninstall is not possible.
Who here is using Scrum?
Did Scrum solve all your problems?
Scrum is like your mother-in-law
Used with permission from Scrum.org, source: PSM training material, © ADM 1983-2011 All Rights Reserved
Here are some character flaws you should fix....
Thank you! Come live with us 24-7!
Unworthy…
What happens when problems are exposed?
Problem
Fix problem
Keep problem
Scrum
Responsibility Process
Independent of part of world,
age, culture, gender, education, …
What would you like to change at work?
Why has this not yet changed?
RESPONSIBILITY
OBLIGATION
SHAME
JUSTIFY
LAY BLAME
“Owning your ability to create, choose and attract”
The Responsibility ProcessTM
Christopher Avery & Bill McCarley
The how-to model
Three keys to responsibility
1. Intention
2. Awareness
3. Confront
Key one: intention
I will take responsibility for…
My own well-being
The working relations on this team
My family
World peace…
Key two: awareness
Ooops, seems like I’m <blaming, justifying, …>
Feelings: Anger, upsets, …
Language: I can’t, I must, I should, that’s just the way it is, …
Look for:
Key three: confront
What can I do about this?
How did I create this?What
do I want?
What can I learn from this?
#%&!@!
I can see that you are justifying
Helping others to responsibility
Can only be self applied!
Dissapointingly, you can’t tell others to
change
But on the other hand you don’t need
to!
Problems will be fixed anyway!
What is your mindset?
Lay blame
(blame someone else)
Justify
(blame circumstances)
Shame
(blame yourself)
Obligation
(should, have to, must…)
Responsibility
What do I want? What can I do?
What do you think?
Could this responsibility stuff also apply to
me?
I don’t care to fix any problems
I get payedanyway
Fixing problems, what’s in it for you?
Thousands of knowledge
worker diary entries reviewed
- What happened?
- Good day/bad day?
Source: Teresa Amabile and Steven Kramer, Harvard Business Review: “What Really Motivates Workers,
http://hbr.org/2010/01/the-hbr-list-breakthrough-ideas-for-2010/ar/1
What people dislike
#1 reason for bad days at work: Encountering roadblocks to meaningful accomplishment
What people enjoy
75% of all good days at work were linked to progressand overcoming obstacles
Thus, to enjoy work more
Download poster
and hang it at your workplace:
www.cedur.se/downloads/rpm.pdf
www.christopheravery.com
20+ years of focus on ”just” this…
The Responsibility ProcessTM
Pair up, what did you find interesting
or useful?
The Responsibility ProcessTM
RESPONSIBILITY
OBLIGATION
SHAME
JUSTIFY
LAY BLAME
Problem
keep
fix
PART II
If what you want involves others
What can you do?
The illusion of control
Random ticket numbers Picked their own ticket numbers
Price requested
Source: Langer, Ellen J. (1975), "The Illusion of Control", Journal of Personality and Social Psychology 32 (2): 311–328
4x more expensive
People do not like other people’s ideas. They like their own ideas
...4 times as much
Spread of agile knowledge on an
average team
Gap is too wide, very few
can contribute to
discussions
Persons
Expert
Clueless
Required for buy in and sustainable
change
Everyone cancontribute todiscussion!
Scrum agile
XP lean
teamschange
Common pool of ideas
Buy in, Sustainable changeContinous improvements
Arguments and persuasion
… and further proof thatagile is awesome…
Now, get started!
Blah Blah Blah
2%
14%
34%34%
16%
Innovators: New things
Early adopters: Reasons
Early majority: SuccessLate majority:
Safety
Some pressure
Laggards:
Extreme pressure,
Fool proof
What people need to change
Have patience
Take it step by step
Don’t take resistance personal
Why do people not cooperate?
What’s in it for me?
Do you know?
2%
14%
34%34%
16%
What’s in it for me?
People do not like other people’s ideas
Innovators
Early adopters
Early
majorityLate
majority
Laggards
Homework…
Put a card like this in
your pocket.
Start with ”lay blame”
- Got off it! (10p)
• It got out! (1p)
Source: Christopher Avery
Thank you
+46 709 40 08 64
Twitter: @henrikber
www.cedur.se/agile-blog
I offer life time support on this presentation. If
you have questions, just contact me!
