IT Solutions & Services

About IT Solutions & Services Expense Reduction Analysts 3

ITSS helps its clients evaluate theeffectiveness, associated risks and valuefor money of current IT solutions andservices and identifies opportunities forimprovement. We help clients eliminatewaste, manage IT related business risk,operate to best practice and build andevaluate business cases for change.

Once a decision is made to procure a new IT solution or service ITSS can manage thatprocurement for the client, working with theirteam to ensure requirements are agreed andspecified. Expense Reduction Analysts thenuses its extensive knowledge of the ITSolutions and Services market to identifycapable suppliers and include them in theprocurement process.

We run the procurement process in line withbest practice and in line with any existingprocurement guidelines within the client

Expense Reduction Analysts IT Solutions and Services(ITSS) provides strategic IT services to ExpenseReduction Analysts’ clients and delivers effectivestrategies and policies for the use of InformationTechnology within their businesses.

About ExpenseReduction Analysts

IT Solutions & Services

organisation (e.g. OJEU). ITSS uses its skills,market knowledge and leverage to negotiatethe best possible contract on the client’sbehalf.

Once a new IT solution or service is procuredITSS can provide the expertise for client sideproject management of delivery, working withthe supplier and client staff to ensure projectsare properly planned, managed and controlledthrough to implementation. Finally ITSS canhelp monitor and manage the delivery of theexpected business benefits of the solution orservice.

ITSS is managed by Michael Hully and ChrisBrown. Michael has previously directed IT for an Irish PLC and been a ManagingDirector within an international IT Solutionsand Services group, whilst Chris has directed IT for both a leading e-gaming company and a national public transport company.

Quick Reference

Expense Reduction Analysts Quick Reference2

About Expense Reduction AnalystsIT Solutions & Services 3Managing Consultants 4IT Health Check 5Strategic Services 6

Procurement & Delivery Services 8Funding IT Solutions and Services projects 10Accelerate savings and efficiencies 11

IT Health Check Expense Reduction Analysts 5

An initial health check from ExpenseReduction Analysts will give you an easy to understand assessment on how well your organisation is currently directing IT investment, delivering IT solutions,infrastructure and services to the business.

BenefitsKnow at a summary level how yourorganisation’s approach to IT comparesagainst best practice in the following areas:• Strategic management• Policies• Structure and skills• IT operational and financial management• Service delivery processes• Service support processes

Effective use of Information Technology is a criticalsuccess factor for almost every business. A businessthat is not leveraging IT in a way that best supports itscurrent operation and future strategy will fail to excel or may even fail to survive.

ProcessInterviews with a selection of key directors andmanagers in the business and inspection ofcurrent working documents and procedures.

DeliverableAn overview report comparing current practicewith best practice and recommendations asappropriate for organisational development.

IT Health Check

Expense Reduction Analysts Managing Consultants4

ManagingConsultants

Michael HullyA highly qualified business professional with 25 years analysing, developing, procuring and delivering IT business solutions. Director level experience in both a leading IT Solutions and Services vendor and a manufacturing Plc.

Qualifications and Areas of Experience• BSc in Computer Science and MBA qualified• 25 years in the field of selling, building and

delivering IT solutions and related businesschange processes

• 5 years directing Processes & IT for an Irish PLC• 10 years at Board level in an international IT

Solutions and services group• 10 years in Project Management, Quality

Management, Systems Analysis and Software Development for one of the largest IT Solutions and Services companies in the UK.

Chris BrownAn entrepreneurial business professional with30 years experience of delivering cutting edgeIT solutions in the travel and gaming industries.With director level experience of analysingproblems and delivering solutions in both onlineand offline environments in the UK and Europe.

Qualifications and Areas of Experience• BA in Business and Transport• 30 years of building and delivering IT solutions

and managing the related business change• 10 years directing IT and Telesales for a major

division of a UK PLC• 6 years at Board level in an international

online and offline gaming group• 3 years delivering profound business change

for a legacy gambling business; moving theproduct portfolio online and fundamentallyredefining the future IT strategy

ExpertiseExperience in a wide range of sectors including Manufacturing, Retailing, Wholesale & Distribution,Transport, Betting and Gaming, Financial Services, Local Government and Professional services inboth online and offline environments.

Michael Hully Chris Brown

Services offered• IT service availability and continuity

planning review• Online marketing and strategy audit• IT service support review• IT departmental structure and process audit

• IT Strategy development• IT policy and governance consultancy• IT solution procurement & negotiation• IT services outsourcing consultancy• Project Management & Troubleshooting

Strategic Services Expense Reduction Analysts 7

Services Offered

Governance and Strategy Review Implement effective forums, steeringprocesses and policies for managing ITstrategically

Strategy Development Align IT to business strategy, declareagreed priorities and direction for IT

Policy Development & Audit Develop policies on IT usage andmanagement and audit compliance

Service Support ReviewEnsure best value from the mix of internaland external support services

Service Availability & continuity review Know the real risk to your business as aresult of IT failure

IT Director service Have Director level IT steering on anongoing basis as needed

ITInfrastructures

IT Solutions& Tools

IT Service Support

IT Strategy

IT Governance & Policy

Without effective IT governance that fully involves key business leaders, thebenefits offered through the use of IT will not be realised.

Ineffective or non existent policies increaserisk to the business from the mismanagementor misuse of IT.

ITSS helps client organisations align their IT decisionmaking to business strategy and business priorities. Ithelps them manage IT related business risk and achievebest value from their available IT budget.

A lack of strategic planning may place thebusiness at risk of failure in the event of amajor IT problem.

Without a clear understanding of the return generated by current IT investment any strategic planning decisions may be suboptimal.

Strategic Services

Expense Reduction Analysts Strategic Services6

Procurement & Delivery Services Expense Reduction Analysts 9

Procurement & Delivery...

ITStrategy

Document the

position

Check ongoing service

deliveredIdentify

gapsDashboard

Management

Identify potential solutions

KPI reporting

Develop business

cases

Co-ordinate benefit delivery

Specifythe need

Manage supplier interface

Manage selection process

Co-ordinate client

resource

S

Current Position

Stage 1

Supp

lier M

anagement

Stage 6

Bene

fits

real

isat

ion

Stag

e 5

Stage 4

ImplementationStage 3

Procure the solution

Identify Opportunities

Stage 2

Without agreeing, documenting anddefining the business IT need poorbuying will result.

Without market knowledge and selectingthe right partner the best solution orservice will not be chosen

Without having professional projectmanagement on the client side chosensolutions may be implemented poorly.

Without close ongoing management ofsupply partners high levels of service andgood value for money will not continue.

ITSS helps organisations procure IT solutions that meetbusiness needs at the best possible price. It helps themeffectively manage implementation, realise businessbenefits and manage ongoing supplier partnerships.

Services Offered

Situation report A detailed view of how the businessbenefits from the current IT spend

Solution procurement Buy solutions that work for yourbusiness and achieve best value

Service procurement Partner with IT service vendors thatsupply the required service levels atthe best price

Solution delivery Client side project delivery and benefitsrealisation professionally managed

Supplier management Ongoing professional management of external supply partners

Procurement & Delivery Services

Expense Reduction Analysts Procurement & Delivery Services8

11

Through innovative commercialagreements it enables them to share theinvestment risk of IT initiatives and beconfident that consultancy effort is 100%focused on maximising bottom line returns.

• Initial exploratory engagements can often beprovided at reduced rates

• Partial benefit share or 100% pay by resultsarrangements are often possible

ITSS enables organisations to immediately identify andpush forward IT enabled business improvements whilstkeeping within existing revenue budgets.

• Existing clients can draw on future savingsstreams from their supply side ExpenseReduction Analysts Profit ImprovementProgramme to immediately fund ITSS services

In the example below the client takes advantageof our shared savings opportunity and with no up front investment a cost reductionprogramme on supplied goods and servicesgenerates savings. These savings are then partly used by ITSS to help the client identifyand procure IT solutions and services to drivefurther operational efficiencies and savings.

Funding IT Solutions and Services projects

Expense Reduction Analysts clients alreadyenjoying operational savings from ProfitImprovement Programmes have theopportunity through IT Solutions and Services to immediately leverage those savings to drive further operationalsavings, increased revenues or serviceimprovements.

In the example below the Expense ReductionAnalysts client reinvested savings to identifyand then implement IT solutions that resultedin accelerated savings over the medium andlong term.

Accelerate savings through IT solutions and services investmentKeep within revenue budget

Existing Expense Reduction Analysts clients can moveforward now to improve their business.

Accelerate savings and efficiencies

Expense Reduction Analysts Funding IT Solutions and Services projects10

300,000

250,000

200,000

150,000

100,000

50,000

0Q1 Q3 Q5 Q7 Q9 Q11 Q13

Budget expenses Actual expenses with Expense Reduction Analysts

Actual expenses with ITSS

Q15

800,000

600,000

400,000

200,000

0

-200,000Q1 Q2 Q3 Q4 Q5 Q6 Q7 Q8 Q9 Q10 Q11 Q12 Q13 Q14 Q15 Q16

Cumulative supply savings with Expense Reduction Analysts

Cumulative supplysavings with ITSS

Cumulative total Expense Reduction Analysts savings

Accelerate savings and efficiencies Expense Reduction Analysts

Expense ReductionAnalysts

find extra profit

www.expense-reduction.co.uk

For more information UK: 0845 519 9021Ireland: 048 90 292759

Email: itss@erauk.net