ITSS Overview

Information-Technology Promotion Agency, Japan IT HR Development Head Office

Masayoshi TsuruNovember 2015

ITSS Overview(Skill Standards for IT Professionals)

IPA Introduction

Public Agency for IT industry under METIMETI; Ministry of Economy, Trade and Industry

2All Rights Reserved, Copyright©IPA2015

My skill-up and Career path ?

All Rights Reserved, Copyright©IPA2015 3

My skill-up and Career path


ITSS

Activity of IPA2002 <Dec.> ITSS V1 Announcement

2003 <Jul.> ITSS V1.1 Announcement , Education Roadmap（ 6 job categories) （ SALES ､ CONS ､ ITA ､ PM ､ ITS ､ APS)

2004 <Jan.> ITSS Introduction Manual Issued <Oct.> ITSS Guidebook Issued

2005 <Dec.> Manager’s Guide for ITSS management

2006 <Apr.> ITSS V2 Announcement <Oct.> ITSS V2 2006 AnnouncementSkill Area, Skill Proficiency, Knowledge Item

2007 <Apr.> Guide to be an IT Professional <Jun.> Training guideline, Guide for in-house Professional Certification

2008 <Mar.> ITSS V3 Announcement <Oct.> ITSS V3 2008 Announcement, Activity of ITSS promotion in Vietnam start

2010 <Sep.> MCA (Mutual Cooperation Agreement) with VINASA (Vietnam)

2011 <Apr.> ITSS V3 2011 Announcement

2013 <Jan.> MCA (Mutual Cooperation Agreement) with PSIA (Philippines)<Oct.> Activity of ITSS promotion in Thailand started


ITSS Chronology

6

Current usersUnder review to useNeed to use, but no review

Not use and no plan to use in the future

No answer

By Company Size

(by Employee number)

1,001 over (N=34)

301 – under 1,000 (N=78)

101 – under 300 (N=231)

Do not know itTried to use it in past time, but gave up

Most of large companies use or plan to use ITSS

under 30 (N=104)

31 – under 100 (N=161)

10.9%

15.5%

32.2%

44.1%

67.9%

6.4%

13.4%

15.5%

27.9%

38.2%

30.3%

27.0%

8.8%

14.5%

9.9%

8.8%

3.6%

4.4%

7.1%

15.5%

10.6%

14.5%

16.2%

7.5%

5.9%

7.1%14.3%0.0%

11.5%

4.2%0.0%

3.4%2.9%

0% 25% 50% 75% 100%

30 N=110名以下（）

31 100 N=142名～名（）

101 300 N=174名～名（）

301 1000 N=68名～名（）

1,001 N=28名以上（）

ITSS utilization in IT vendors in Japan

All Rights Reserved, Copyright©IPA2015

7

ITSS Contents

Major Description

Career

1.Career Framework

Defines category of IT technical specialist and specialty fields by each level

2.KPI(Key PerformanceIndicator)

Expected performance and experience by technical specialist and its specialty by each level.

Skill

3.Skill Proficiency

Skills are defined by technical specialist and its specialty by each level

4.Skill dictionary

Shows category and items of detailed technical skill corresponding to skills by technical specialist and its specialty

5.Trainingroadmap

Shows which training is required to acquire skills by technical specialist and its specialty by each level

Job Classification Marketing Sales Consultant ＩＴArchitectProject

ManagementＩＴSpecialist

Application Specialist

SoftwareDevelopment

CustomerService

ＩＴ Se rvice Management

Education

Specialty Fields

Marketing m

anagement

Sales channel strategy

Market C

omm

unication

Consulting by visiting custom

ers

Product sales by visiting customers

Sales via m

edia

Industry

Business function

Application Architecture

Integration Architecture

Infrastructure Architecture

System

s development

IT outsourcing

Netw

ork service

Softw

are product development

Platform

Netw

ork

Database

Com

mon A

pplication infrastructure

Systems M

anagement

Security

Business application system

Business application package

Basic softw

are

Middlew

are

Application softw

are

Hardw

are

Software

Facility managem

ent

Operations m

anagement

System

operation

Operation

Service D

esk

Planning the training

Instructions

Level ７

Level ６

Level ５

Level ４

Level ３

Level ２

Level１




SoftwareDevelopment

CustomerService

ＩＴ Se rvice Management

Education

Specialty Fields

Marketing m

anagement


Market C

omm

unication


ers

Product sales by visiting customers

Sales via m

edia

Industry

Business function

Application Architecture



System

s development

IT outsourcing

Netw

ork service

Softw


Platform

Netw

ork

Database

Com

mon A


Systems M

anagement

Security



Basic softw

are

Middlew

are

Application softw

are

Hardw

are

Software

Facility managem

ent

Operations m

anagement

System

operation

Operation

Service D

esk


Instructions

Level ７

Level ６

Level ５

Level ４

Level ３

Level ２

Level１

ITSS is for “Measurement” tool that clarifies invisibleIT Skills of IT human resources


8

1. Career framework




SoftwareDevelopment

CustomerService

ＩＴService Management Education

Specialty Fields

Marketing m

anagement


Market C

omm

unication


ers

Product sales by visiting custom

ers

Sales via m

edia

Industry

Business function

Application A

rchitecture



System

s development

IT outsourcing

Netw

ork service

Softw


Platform

Netw

ork

Database

Com

mon A


System

s Managem

ent

Security



Basic softw

are

Middlew

are

Application softw

are

Hardw

are

Softw

are

Facility managem

ent

Operations m

anagement

System

operation

Operation

Service D

esk


Instructions

Level ７

Level ６

Level ５

Level ４

Level ３

Level ２

Level１




SoftwareDevelopment

CustomerService

ＩＴService Management Education

Specialty Fields

Marketing m

anagement


Market C

omm

unication


ers

Product sales by visiting custom

ers

Sales via m

edia

Industry

Business function

Application A

rchitecture



System

s development

IT outsourcing

Netw

ork service

Softw


Platform

Netw

ork

Database

Com

mon A


System

s Managem

ent

Security



Basic softw

are

Middlew

are

Application softw

are

Hardw

are

Softw

are

Facility managem

ent

Operations m

anagement

System

operation

Operation

Service D

esk


Instructions

Level ７

Level ６

Level ５

Level ４

Level ３

Level ２

Level１

JOB Category

Information Technology Passport Exam (IP)

Fundamental Information Technology Engineer Exam (FE)

Applied Information Technology Engineer Exam (AP)

Advanced Professional Exam +Review and/or Interview of Work Experiences


　 9　 9

IT business process

Job category

Management strategy formulation Strategic information planning Development Operation and maintenance

Fomulation ofManagementgoals/vision

Formulation ofbusinessstrategies

Clarification andanalysis of issues

(business/IT)

Solution design(structure/ pattern )

Componentdesign (system/

operation)

Solutionconstruction

(development/construction)

Solution operation(system/operation)

Solutionmaintenance

(system/operation)

Sales Confirmation ofgoals and visions

Confirmation ofbusiness strategy

Business issuesSolutions proposal 　　　　　

Consultant Confirmation ofgoals and visions

Advice for formulation of

business strategy

Advice for solution formulation Solution design 　　　　

IT Architect 　　 Formulation of solution framework

Design of solutionarchitecture Components design 　　　

Project Management

　　 Formulation of basic project plans

Management andcontrol of projects





IT Specialist 　　　Formulation of

system configuration plan

System components design

Instllation and construction of system

components

Operation support of system components

Maintenance of system components

ApplicationSpecialist

　　　Formulation of

application development plan

Application components design

Development ofapplication components

Operation support of application

components

Maintenance of Application components

Software Development

　　　Formulation of

application development plan

Application components design

Development ofsoftware products

Operation support of application

components

Maintenance of Application components

CustomerService

　　　　Formulation

of Installation planning

Installationof hardware and

software

Maintenance of hardware and software

Maintenance of hardware and software

IT ServiceManagement

　　　　　Formulation of operation plan/

operation management

Operation and management of

systems

Operation and management of

systems

■Main phase of activity ■Sub phase of activity

Job category and business process


10

Setting of career goals

● Define skill standards for company with reference to ITSS; present employees with

job categories necessary for business headquarters to promote the company‘s business, and with recommended career paths

● With reference to that information, employees set mid- and long-term career goalsLevel7

6

5

4

3

2

1

プロダクトマネー

ジャ

プロダクトスペシャ

リスト

エンベデッ

ドスペシャ

リスト

管理部門スタッ

フ

品質保証

カスタマー

サー

ビス

ITサー

ビスマネジメント

エデュ

ケー

ショ

ン

アプリケーショ

ンスペシャ

リスト

ソフトウェ

アデベロッ

プメント

セー

ルス

コンサルタント

ITアー

キテクト

アカウントSE

ハイレベル

ミドルレベル

エントリー

レベル

マー

ケティ

ング

プロジェ

クトマネジメント

ITスペシャリスト

超上流人財

金融系人財

ITSS：職種：当社で独自に定義した職種

※ ITSSセールスは職種だが、当社で再定義した

High level

Middle

levelEntry level

Super Upper process H

C

Marketing

Sales

Account SE

Consultant

IT Architect

Project Managem

ent Finance-related HC

IT Specialist


Software D

evelopment

Quality A

ssurence

Custom

er Service

IT Service Managem

ent

Education

Product Manager Product Specialist

Embedded Specialist

Adm

inistration staff

ITSS Job CategoryOwn Job Category

*redefine sales

Hitachi Solution case


KPI is defined as metrics of each job category and specialty field, andit is used to identify level of business capabilities objectively. KPI consists of two types of contribution. One is business contribution and the other is professional contribution.

11

projectComplexity

projectSize

[Business contribution]

Responsibilities

contribution to company and the IT service industry

as IT professional

・ Responsible area and role・ the number of achieving project success

[Professional contribution]

And

Individual’s direct contribution to outcome of a project

High specialty field

Expertise succession

Developing subordinates

2. KPI （ Key Performance Indicator)


Business Contribution Professional Contribution

Level Responsible area and role

The necessary Numbers ofachieving project success

Complexity Size Performance of Expertise succession

7

6 Lead team as a person in charge

More than3 times

two or more of following complexity criteria□Mission critical system with high quality□Applications of multi-platforms□24 hours a day and 365 days continuous operation :

50 persons or more during peak periods

More than 4 items

□Activities in professional community such as academic society and committee □Publication of a book□Publication of a paper outside the company□Publication of a paper within the company □Instructor outside the company □Instructor within the company □Filing of a patent application

510 or more but less than 50 persons during peak periods

More than 3 items

4 Team leader More than2 times

3 or more persons during peak periods

More than 1 item

3 Team member More than1 time

regardless of size - -

2

1

12

Application Specialist case

KPI （ Key Performance Indicator)


13

Application Specialist Level 4 case (Business contribution)

Responsibilities

Has responsibility for deliverables of assigned application in whole phases of business application development, as a leader of development team performance of achieving project success two times or more (At least one project must meet the complexity andsize of Level 4, and others can be of the Level 3 or above)

Complexity

Has experience and performance of achieving success in applicationdevelopment projects with two or more of following complexity criteria.

□Wide-ranging complex business requirements including some specific business requirements□Utilization of new technology which are not used in major companiesor have little track record to use□Mission critical system with high quality□Applications of multi-platforms:

SizeHas experience and performance of achieving success in applicationdevelopment projects with either one of the following size□Development team with 3 or more persons during peak periods

KPI (Key Performance Indicator)


14

Application Specialist Level 4 case (Professional contribution)

High specialtyfield

Has the high specialty in the following major themes sufficient to guide subordinates.□Management of cost, schedule, and risk for application parts

Expertisesuccession

Has achievements in one or more items of following expertisesuccession.□Activities in professional community such as academic society and committee□Publication of a book□Publication of a paper outside the company□Publication of a paper within the company□Instructor outside the company□Instructor within the company□Filing of a patent application

Developing subordinates Develops subordinates (by mentoring, coaching, and etc.)

KPI (Key Performance Indicator)


　 15　 15

・ The skill proficiency levels are set on each skill item to indicate skill maturitydegrees required for performing business activities. ・ The skill proficiency levels give an explanation of criteria in the term “being able to do” duties・ In other words, an individual with a certain degree of mastery should be able to exercise skill items of a corresponding level of skill proficiency.・ The skill proficiency does Not cover Vendor specific products, Industry specific, etc.

Skill AreaThe skill areas specify skill items and knowledge items necessary for each job category and specialty field.

Skill ProficiencyThe skill proficiency levels are set on each skill item to indicate skill maturity degrees required for performing business activities.

Analysis of Business

Operations

Level Skill Proficiency

7

6 as a person responsible for the team

5 as a person responsible for the team

4 as a team leader

3 as a team member

3. Skill Proficiency

Example


Specialty field Skill Area / Skill Items

Common to All specialty fields

Analysis of Business OperationsAnalysis of business operation requirement, Analysis of technical requirements,etc

TechnologySystem platform technology, Latest technology trends, Database design,etc

DesignRequirements definition, Understanding and utilization of modeling techniques, etc

Software EngineeringDevelopment methods, Programming techniques, Programming languages, Testing techniques, etc

Utilization of Consulting TechniquesUtilization of consulting techniques, etc

Knowledge Management and Utilization

Project Management

Leadership LeadershipCommunication Negotiation Negotiation

Unique to Application system

Development of Business SystemsBusiness environment, Business content, Latest business trends, Business application design

Unique to Application package

Implementation of Application PackageLatest trends of application package, Implementation design of application package, etc

Level Skill Proficiency

7

6

Able to carry out the complex and advanced analysis of business and technical requirements from the perspective of industry and technology trends, ensuring the consistency with management strategy and systemization strategy, as a person responsible for the team of the application development project with 50 or more persons during peak periods.

5

Able to carry out the analysis of business and technical requirements, as a person responsible for the team of the application development project with 10 or more but less than 50 persons during peak periods.

4

Able to carry out the analysis of business and technical requirements, as a team leader of the application development project with 3 or more persons during peak periods.

3Able to carry out the analysis of business and technical requirements in the assigned area, as a team member of the application development project.

Common toAll Job Categories

(Application Specialist case)Skill Proficiency


17

Level 7

Assist Follow

(Chicken)

Top classin a CompanyLeader

Level 6

Level 5

Level 4

Level 3

Level 2

Level 1

Top classin Domestic

Top class in the World

By oneself

ITSS Level Concept


ITSS・ To determine the level, ITSS evaluates not only skill/knowledge but also experience/actual performance. This feature tends to be stronger in higher level.・ Level is basically determined by self-assessment and interview with manager by using KPI/Skill proficiency

Experiences and

actual performance

Skills and

Knowledge

ITSS Level

ITEE*alternativelycan be used

ITEE(Information Technology Engineers Examination) ・ ITEE can be used to evaluate level-1 through level-4・ ITEE is one of ways to determine Level

Self-assessment& interview

It is difficult to evaluate experience/actual performance by examinations only.

Concept how to determine level


19

Level 1

Level 2

Level 3

Level 4

Common Career/Skill Framework Vender Side / User Side

Inform System / Embedded System

Independent

　 Advanced professional examinations

Fundamental Information Technology Engineer Examination (FE)

Systems Auditor Examination

(SA)

Information Technology

Strategist Examination

(ST)

Systems Architect Examination

(SA)

Project Manager Examination

(PM)

Network Specialist Examination

(NW)

Database Specialist

Examination

(DB)

Embedded Systems Specialist

Examination

(ES)

Information Technology Service

Manager Examination

(SM)

Information Security Specialist

Examination

(SC)

Information Technology Passport Examination (IP)

Applied Information Technology Engineer Examination (AP)

LEVEL1

LEVEL3

LEVEL2

LEVEL4



Level 1

Level 2

Level 3

Level 4

Common Career/Skill Framework Vender Side / User Side

Inform System / Embedded System

Independent

　 Advanced professional examinations


Systems Auditor Examination

(SA)

Information Technology

Strategist Examination

(ST)

Systems Architect Examination

(SA)

Project Manager Examination

(PM)

Network Specialist Examination

(NW)

Database Specialist

Examination

(DB)

Embedded Systems Specialist

Examination

(ES)

Information Technology Service

Manager Examination

(SM)

Information Security Specialist

Examination

(SC)


Applied Information Technology Engineer Examination (AP)

Level 1

Level 3

Level 2

Level 4



Applied Information Technology Engineer Examination

Introduction of Examinations


Profile of Applicants (Worker)

Source: White Paper on IT professionals 2013 (IPA)

Security1,448(1%)

AP Applicants

FE Applicants

IT Passport Applicants

Profile of Applicants (Student)

Certification applicantsICT professionals Education and Certification

20

Profile of Applicants (2012)


Promote balancing by ITSS and ITPE

Technical Knowledge/Skill

Business process(Task)

Performance/Experience

Human Knowledge/Skill

ITPE

ITSSCoverage

ITPECoverage

4 factors

21

Level upBy ITSS

Level up !!


22

The skill dictionary is a chart that covers all skill items and knowledge itemsused in ITSS. The skill items and knowledge items are hierarchically listed in the skill dictionary, and it clearly describes the relation of the skill items and knowledge items to the job categories and specialty fields.The Skill dictionary does not cover Vendor specific products, Industry specific, etc.

SkillThe skill items are definitions of capability elements necessary to achieve business outcomes.

KnowledgeThe knowledge items are elements required for the skill items.

Software Engineering

External Design・ System Function Design・ Data Model Design　　　　　　　 :

Internal Design・ Internal Data Design・ Function Design　　　　　　 :　

（ Example）Skill

Knowledge

Difference between Skill and Knowledge

4. Skill Dictionary


Skill Middle / Minor category Knowledge Items

SkillCategory

Skill itemNecessary for job category

Not cover Vendor specific products,

Industry specific, etc.

23

Skill Dictionary


24

Training Roadmap shows Required trainings to acquire or improve skills by each fields/each Job category.

Community Activities

Leadership Skills Required ofApplication Specialist

Communication Skills Required ofApplication Specialist

Negotiation Skills Required ofApplication Specialist

ProjectManagement

Fundamentals

Industry Application Trends

Application Specialist (Application System) Training Course Group

Technology

Methodology

ProjectManagement

Business/Industry

Personal

Inexperienced(aim at level 1)

Level 1(aim at level 2)


Lever 3(aim at level 4)



Level 6(aim at level 7) Level 7

ConsultingMethodology

Industry BusinessOperationsKnowledge

Fundamentals

Personal SkillFundamentals

System

Developm

ent Fundamentals

Latest Technology Trends

IT Fundamentals 2

:Common to a job category : Specific to each specialty field: Common to those who aim at levels 1-2

System Development

System Operationsand Maintenance

System Design

ComponentTechnology

Fundamentals Component Technology- Advanced Level -

SystemRequirements

DefinitionTechniques

System Design - Advanced Level -

System Development - Advanced Level -

System Operations andMaintenance - Advanced Level -

System Development Methodology

Latest Business Trends

IT Fundamentals 1

24

5. Training roadmap


　 25

Contents of Training Roadmap

Item Contents

Technology technical skill necessary for conducting business.(latest technique trend, development technique, programming technique etc)

Methodology method, methodology and solution technique necessary for business

Project Management

skill necessary for conducting project .The factor of Project Management is necessary for job category other than PM. It includes PMBOK.

Business/Industry

knowledge which engineers should know in their job category and specialty field event, industry trend, law and rule specialized for the industry

Personal Soft skill necessary for conducting business (Leadership, communication, negotiation skill)

5 parts of knowledge


26

Effect of ITSS adoption

Skill level of IT engineer　　・ by Job category　　・ by Level　　・ by Performance/KPI　　・ by Skill contents　　・ by group category

Human Resources Develop’t　　・ Skill improvement plan　　・ Career path plan　　・Management by Objective　　・ Training program

IT Sales/Outsourcing

　　・ Fair evaluation of skill globally

　　・ Demonstration of skill level

　　・ Conflict protection

- New business win globally

Human Resources system　　・Motivation improvement

- Loyalty improvement

　　・ HR system improvement

　　・ Turnover ratio improvement



Skill standard activity in Asia

India (Feb. 2001)（ DOEACC)

Singapore（ Aug. 2001）

（ SCS）

Korea (Dec. 2001)（ HRD Korea ）

Philippines （ Apr. 2002）（ PhilNITs Foundation)

Thailand （ Jun. 2002)（ NSTDA Academy)

Chinese Taipei (Dec. 2003)（ Institute for Information Industry ,

Computer Skill Foundation）

Vietnam（ Jul. 2002）

(VITEC)

China (Jan. 2002)（ Education & Examination Center）

Myanmar（ Nov. 2002）

(MCF)

Malaysia (Jan 2005)(METEOR)

Mongolia (Aug. 2007)（ NITP)

ITSS adoption

ITSS adoption

ITSS adoption

Bangladesh(BCC)

e-Competence Framework

SFIA(UK)

CIGREF(France)

ICTC(Canada)

iCD (ITSS/UISS/ ETSS)

(Japan)

VRS(Vietnam)

SupportedEurope

Asia

America

ITSS ITSS(Thailand) (Philippene

s)

Global activity

IEEE on BoK(US)

ASEAN

Supporting Supported

We would keep information exchange with EU/EC, America and Asian countries continuously !


Workshop with EC


Global issue on IT Engineer in IT Industry

Quantity

30

Quality

Mobiletechnology Cloud Big data Social

Infla

Economic Recovery since 2008

Internet business


31

HRD issue, then ITSS adoption

GraspSkill level

Improve・ HRD system・ Career path・ Evaluation

Improve・Morale・ Loyalty・ Evaluation

・ Competitiveness・ Turnover・ Business

コミュニティ活動

ﾌﾟﾛｼﾞｪｸﾄﾏﾈｼﾞﾒﾝﾄのﾘｰﾀﾞｼｯﾌﾟﾌﾟﾛｼﾞｪｸﾄﾏﾈｼﾞﾒﾝﾄのｺﾐｭﾆｹｰｼｮﾝﾌﾟﾛｼﾞｪｸﾄﾏﾈｼﾞﾒﾝﾄのﾈｺﾞｼｴｰｼｮﾝ

最新技術動向システム設計

システム構築

/システム運用保守

コンプレックスマネジメント

品質マネジメント

プロジェクトマネジメント

基礎

インダストリアプリケーション動向

最新ビジネス動向

：職種共通：専門分野別選択

プロジェクトマネジメント（システム開発）の研修コース群（体系図）

テクノロジ

メソドロジ


/ビジネスインダストリ

パーソナル

未経験レベル

エントリレベルミドルレベルハイレベル

レベル１レベル２レベル３レベル４レベル５レベル６レベル７

プロジェクトマネジメント方法論

システム要件定義技法

コンサルティングメソドロジ

ＤＯＡ構造化手法

リスクマネジメント

ファイナンシャルマネジメント

調達マネジメント

プロジェクトマネジメントの契約管理

プロジェクトマネジメント実践

プロジェクトマネジメント最新動向

専門分野共通スキル項目

専門分野固有スキル項目

知識項目（中項目）知識項目（小項目）

システム開発

ＩＴアウトソー

シング

ネッ

トワー

クサー

ビス

ソフトウェ

ア製品開発

プラッ

トフォ

ー

ム

システム管理

デー

タベー

ス

ネッ

トワー

ク

分散コンピュ

ー

ティ

ング

セキュ

リティ

業務システム

業務パッ

ケー

ジ

基本ソフト

ミドルソフト

応用ソフト

ハー

ドウェ

ア

ソフトウェ

ア

ファ

シリティ

マネジメント

システムオペレー

ショ

ン

ネッ

トワー

クオペレー

ショ

ン

サー

ビスデスク

全職種共通


プロジェクト統合マネジメント

－プロジェクト憲章作成

・プロジェクト選定手法・プロジェクトマネジメント方法論

・プロジェクトマネジメント情)報システム（ＰＭＩＳ

・専門家の判断

○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○

全職種共通



－プロジェクト・スコープ記述書暫定版作成

・プロジェクトマネジメント方法論・プロジェクトマネジメント情

)報システム（ＰＭＩＳ・専門家の判断

○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○

全職種共通



－プロジェクトマネジメント計画書作成


)報システム（ＰＭＩＳ・専門家の判断

○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○

全職種共通



－プロジェクト実行の指揮・マネジメント


)報システム（ＰＭＩＳ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○

職種

ＩＴスペシャリスト

専門分野

スキル項目知識項目プロジェクトマネジメント

スキルカテゴリ

アプリケーションスペシャリ

ソフトウェアデベロップ

メント

カスタマーサービス

オペレーション

ITSS Components

Can not measureIT engineer’s Skill

・ Can not implement HRD・ Not image Career path・ Complain to the evaluation・Weak morale/loyalty・ High Turn over

Required Skill is not clear

As the result

Issue in Company

ITSS adoption

ITSS adoption

Improve HRD

Employeesatisfaction

Contribution


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HR, HRD system


Organization management

Recruiting

Welfare

Security

HR ITsystem

Businessstrategy

HR, HRDstrategy

Skillinventory

Grademanagement

ManagementBy Objective

Labormanagement

Evaluationsystem

Employeedata

Salarysystem

Promotionmanagement

Educationtraining

Career pathmanagement

1: Well managed

2: System is available, but does not work well

3: Not available

#5

#7

#13

#8

#12

#11

#16

#15

#14

#4

#3

#2

#1

#10

#9

#6

Personal Organizational

Moralemanagement

#A

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Adoption process

Operation process

IT Skill Standard for IT Professional

Adoption process and Operation process


34

ITSS and Adoption/Operation process


Career framework

KPI

Skill proficiency

Skill dictionary

Training roadmap

Education plan

HRD plan

Recruiting/transfer

Career path

Management By Objective

Plan

Definition(KPI/SP)

Assessment

Portfolio

OperationAdoptionITSS

35

ITSS Adoption and Operation process


36

Standard career pathキャリアキャリアキャリアCareer

Company Needs

Required career for company ?Step for Career path

Career development programCurrent career

Career plan declaration

Review by manager

Counseling

Career planCareer objective by employee

Career path + realization time

Refer to

Input

Skill up

Systematic approach

Education

Training

Certification

Refer to/utilization

Carrer upCarrer up

Career changeCareer change

Personnel Evaluation

Capability

PerformanceInput

Career system

Refer to

Career Development System 　　

Refer to/utilizationAll Rights Reserved, Copyright©IPA2015

ITSS promotion in ASIA

37

Note: VINASA: Vietnam Software and IT service Association PSIA: Philippines Software Industry Association MCA: Mutual cooperation agreement ATCI: Association of Thai ICT Industry ITPEC: Information Technology Professional Examination Council

2008 2009 2010 2011 2012 2013 2014 2015

Cooperation with VINASA

Seminar in Cebu

Company visit

Education

Vietnam Philippines Thailand ASEAN

Follow-up activitySupport

activity forITSS adoption/

operation

Follow-up activity for successor

Education for ITPEC members

Workshop in Hanoi Workshop/T raining in Manila/CebuRelease Guideline

Local successor selection/trainingWorkshop in Bangkok

Release GuidelineLocal successor selection/training

Education for Asian countries

Managementsystem

enhancement

Promotion activity

MCA with PSIA

Seminar in Hanoi

Seminar in Hanoi

Cooperation with VINASA MCA with VINASA

Cooperation with PSIA

Cooperation with ATCI

Seminar in Manila

Seminar in Bangkok


38

・ Research for IT industry and Human Resources Development status ・ ITSS introduction, promotion ・ Preparation for adoption support

Activity- IT industry research and current HRD status interview- IT company visit & interview- Training, seminar and common workshop for industry, government and academy - Document preparation

Output- Research report - ITSS introduction documents- Materials for training, seminar and workshop- Planning documents

・ Pilot project implementation ・Guideline preparation・ Establishment for operation

Activity- Pilot project promotion -Guideline updates - Successor selection- Seminar and common workshop- Management review with ATCI

Output - Pilot project report- Adoption guideline- Business plan for successor- Seminar and workshop performance report- Management report

・ Full-scale ITSS adoption support and succession to incoming association

Activity- Expansion support for adoption company- Guideline updates support- Successor training, business plan support- Seminar and workshop - Management review

Output- Company adoption report - Maintenance system- Guideline updates- Seminar and workshop report- Business plan for successor- Management report　　

1st year (2013) 2nd year (2014) 3rd year (2015)

Promotion activity Pilot activity Expansion and succession

・Contribution to ASEAN skill standard・ Industrial infrastructure enhancement by IT human resources development ・ Industry growth by IT human resources development （ skill, HRD, career path, morale and turn over improvement etc. new busiuness ）

Support for liquidity of human resources in ASEAN ・ ITSS promotion in Thailand, has influence to ASEAN skill standard establishment

Performance in Philippines・ ITSS adoption support・Seminar implementation・Successor training・Guideline preparation・Effect clarification

・ To introduce our Japanese ITSS to Thailand leading ASEAN skill standard establishment and promote skill standard and also contribute to integrated ASEAN skill standard through knowledge transfer and adoption support.・ To support IT industry growth in Thailand and improve competitiveness of Japanese IT company promoting IT human resources skill improvement and excellent IT human resources development and securing in establishing IT skill standard.

Environment Effect

JAIF project in Thailand

Review of cooperation

Activity plan for 3 years in Thailand


Related association/organization


MOU MRA

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ITSS promotion structure in Thailand

METI

IPA

(TPQI)

ATCI

GPIAsia

IT Venders User companies & Educational institute

Strategy, Promotion, ContractMCA

Support

Implementation

Promotion

NSTDA

ATCISenior team ProOne


41

ASEAN Connectivity Master Plan (15 prioritised projects)


42

CMMI（ Capability Maturity Model

Integration）

ITSS（ Skill Standard for IT professionals）

Summary

Process Model Framework for process-improvement *describes what should be done in each process

Skill framework for IT professionals development 　*describes what is the required skill by Job category and specialty field

Objective To manage system development process

To measure skill of IT human resources to contribute to IT HRD

Target Organization Individual

Defined Level 5 Levels 7 Levels (can be customized to fit each company)

How to determine Level

Document availability by appraisal team

KPI/Skill proficiency assessment by self-assessment and interview by manager

ITSS and CMMI comparison


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Thank you so much !!


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