HAMBURG SÜD ARGENTINASALES & MARKETING INTERNSHIP

August – December 2013Johanna Langhans

THE GROUP.

THE COMPANY.

• FOUNDED IN 1871• SINCE 1936 PART OF OETKER GROUP• TOTAL LOSS OF FLEET DURING BOTH WORLD WARS

• MORE THAN 100 CONTAINER VESSELS• DRY & REFRIGERATED CARGO• MAIN SERVICE: NORTH – SOUTH

MY WORKSPACE.

MY TASKS.

• MARKET RESEARCH• PROPOSALS FOR SALES LEAD AND BUSINES

OPORTUNITIES • PORTFOLIO MANAGEMENT• WEEKLY AND MONTHLY COMMERCIAL REPORTING FOR

ARGENTINA, URUGUAY AND PARAGUAY• ANALYSIS OF THE TEAM AND PROCESS

RESTRUCTURING

THE ROLEPLAY.

IMAGINE.

PARTICIPANTS:

CARLO (SUPERVISOR): HAS A FRIENDSHIP-LIKE RELATION TO CO-WORKERS. IF STRESSED OUT HE CAN BE QUITE CYNICAL. APPREACIATES ANNE AND IS HAPPY THAT SHE IS COMPLETELY TRAINED FOR SOME TIME NOW,

ANNE (INTERN): THE WORK AND INDUSTRY ARE NOT HER CUP OF TEA, AFTER FIVE MONTHS SHE DOUBTS THAT THERE IS A LOT

MORE IN FOR HER TO GAIN. ANNE WANTS TO USE HER REMAINING TIME IN ARGENTINA FOR VOLUNTARY WORK AND/OR SPANISH CLASSES.

SHE HAS COMMUNICATED THIS TO CARLO ALREADY.

IMAGINE.

BACKGROUND:THE LAST DAY OF ANNES´INTERNSHIP PLACEMENT IS CLOSE, BUT THE SUCCESSOR FOR HER SPOT RESIGNED A WEEK AGO, AND WILL NOT COME IN JANUARY TO CARRY ON ANNE´S TASKS. CARLO IS CONCERNED AND TELLS ANNE AT LEAST TWICE PER DAY TO STAY, FIRST IN A MODERATE, LATER IN A RATHER PRESSURING WAY,ANNE HAS TO EXPLAIN HERSELF OVER AND OVER AGAIN.

SITUATION:AFTER A COLLECTIVE CALL CARLO CONFRONTS ANNE ONCE AGAIN, BUT THIS TIME IN THE MEETING ROOM IN FRONT OF FOUR OTHER CO-WORKERS, WHO ARE CLEARLY EMBARASSED BY THE SITUATION.

PLEASE HELP ME OUT ON THIS ONE:LET ME KNOW HOW YOU WOULD REACT ASSERTIVELY TO THE REPETITIVE, PUBLIC CONFRONTATION

¡GRACIAS!

Johanna Langhans