KAPTURE CRM For Real Estate

Challenges in Real Estate

Multiple Lead sources Leads coming from multiple channel partners, third party sites, brokers, calls, emails, website, social media etc.

Loss of leads Loss of quality leads due to poor tracking and missed follow ups.

Project management No systems to check site availability and progress.

Marketing budgets No ROI based sales and marketing analytics tools to plan budgets.

Brokers and channels Communication gap between the company and its brokers/agents & customers.

Payments and collections Unstructured payment & collection formats with poor follow ups.

Pre Sales Lead Capturing Lead Source Tracking Mailer and SMS Campaigns Marketing Audits Call Center Management

Sales Sales Actions Sales Tracking Invoicing & Agreements Customer 360

Project Management Creating projects Availability chart Payment schedules

Kapture CRM Kapture is a cloud based CRM software that simplifies your sales , marketing and operation activities and gives you end to end business automation. Our software is customized as per the Real Estate Industry.

Customer Service Multi Channel Customer Support Quicker query resolution

Lead Capturing Integrate multiple lead sources

Website

Phone Social Media

Partner sites

Offline Media

1

E-mail

Unify all your marketing channels at one place Single dashboard for all campaigns See live status of each campaign

Lead Source Tracking Measure effectiveness of Marketing Campaigns 2

Mailer & SMS Campaigns Plan your customer journey – till the end 3

Mark

Mark

Mark

Welcome mailer!

1st Slab

2nd Slab Delayed

All customers

All customers

All prospects

Set communication templates and automatically deliver notifications to the leads for project updates. • Custom Content Templates • Automated Communications • Continuous Engagement

E Mails SMS

Mailer & SMS Campaigns Create custom target audiences 3

Filter customers from CRM and create multiple target groups for multiple campaigns

Marketing Audits

Get accountability on regional offices marketing campaigns.

Audit On-going Campaigns

Photos of OOH campaigns (events) with timestamp and location details.

Photos of OOH campaigns (billboards) with timestamp and location details.

Western Express Highway

11/03/2016 16:00 hrs.

4

Call Center Management Inbound and Outbound Calls 5

Integrate any cloud telephonic number with the CRM

Get real time call recordings and call history of each customer

Get all incoming calls in the CRM

Pop up form to fill in enquiry details during the call

Make bulk outbound calls from the CRM

Get detailed analytics - total, missed and received calls

Sales Actions Productivity tools for efficient management of leads 6

• Detailed enquiry page for each enquiry • Get project wise enquiries • Assign enquiries to team • Create a follow up action • Track progress of each enquiry • Dig deep inside to get a historical view of each

enquiry

300 ENQUIRIES

200 ENQUIRIES

Sky View Apartments

Villa Apartments

Sales Tracking 7 Track your on field sales team

Track sales teams route map through out the day through mobile app check-in and check-out

Daily attendance of employees with the Mobile CRM app.

Track sales employees real time location on field

Invoices, Agreements, Payment receipts Auto generate and deliver quotations and invoices to the customer and let your sales teams focus on the important matters 8

Automatic generation of quotations and invoices

Deliver the same in desired templates with brand letter heads

Integrate payment gateway links for one click payments and download payment receipts

Set tax rates and payment schedules for auto email

Attach contracts, land agreements and other important documents to each customer profile

9 Customer 360 Capture detailed KYC information and understand each customer’s unique requirements

Maintain individual customer profiles

Label each customer based on priority and type

Set meeting patterns and custom rate plans against each customer

Assign employees to VIP customers

Stay updated with each customer’s past interactions through customer history

Creating Projects Get a 360 degree view of all projects and track their progress through the pipeline 10

Create multiple projects and view detailed project pages for each project

View sold vs. available units, total vs. active enquiries against each block

Add units, blocks, details and rates of each to the project

View pending vs. received payments against each block

11 Availability Chart Know the real time availability status

View available units for a specific project while taking any enquiries

View availability chart for any project in real time

Payment Schedules Stay updated with all payments – whether pending or cleared 12

Create payment schedules

Send payment follow ups and reminders automatically

Set payment credit limits to individual customer

Keep track of all payments

Integrate with any accounting software with API capabilities

Sea View

Loved your Argan Oil. It is super amazing!

Customer Service Allow your customer to send feedback and complaints through multiple channels. 13

Customer Service Help your customer service team to solve issues faster 14

Have all customer information on finger tips before every interaction

Open – Assign – Resolve - Close tickets easily

15 Mobile App Take business along - Everything in your mobile.

16 Reports & Dashboards Choose your own dashboard and generate 300+ analytical reports with our report engine