Lists for Leaders: Intro ii - Pillars of Business Operations

Six Pillars of Business Operations

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Lists for Leaders: Intro (ii)

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Intro i Leadership Principles Intro ii Pillars of Business Operations List 1: Strategic Planning in Five Steps List 2: Service Quality Promises List 3: Secrets to Successful Hiring List 4: Cheap Training Ideas List 5: Performance Management Style Points List 6: Tips for a Successful Employee Survey List 7: Motivations for Managing Metrics List 8: Signs of Continuous Improvement List 9: Project Delivery Scorecard List 10: Rules for a Winning Budget Season List 11: Keys to Equitable Cost Allocation List 12: Vendor Selection Checklist List 13: Internal Control Wellness List 14: ABCs of Business Continuity

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1. Business Partnership 2. Workforce Development 3. Processing Effectiveness 4. Project Delivery 5. Cost Management 6. Risk Management

The 6 Pillars of Business Operations:

Contents



Pop Quiz: The correct term for the business support function in your company is …

A. Operations B. Back office

Not sure? Let’s review …

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1. Business Partnership One of the biggest challenges for any company is setting an agenda of priorities and keeping everyone focused there. Full participation by every department is the only way to make real progress. Your Operations team is a partner in the truest sense. It maintains a pipeline of initiatives that is creative, practical and relevant to your company’s strategic direction. Need training? Follow these links …

E-Book Links: Paperback Book Link

Workbook CD ROM

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2. Workforce Development Every company wants to attract and retain the best talent. But the real challenge is to fully leverage the whole workforce for the benefit of the company. … all while providing a great place to work.

Your Operations team inspires people to do their best work. They tie pay to performance. They tie performance to goals. They tie goals to the company’s strategies. Everybody knows where the company is going, how it is doing and – most importantly -- how they fit in. Need training? Follow these links …


Workbook CD ROM









3. Processing Effectiveness Everyone in the company is responsible for increasing revenue and decreasing cost. The best managers have deep insight into the functional role of their department, its importance to the company and the measures of its effectiveness. Your Operations team is highly skilled. They know how to increase revenue through flawless service delivery. They know how to decrease cost through the elimination of waste and re-work. Need training? Follow these links …


Workbook CD ROM







Projects make change possible. But change – even the smallest change – is risky. Your Operations team ensures that new initiatives are delivered on-time, on-budget, with minimal adverse impact internally and zero adverse impact on customers. Need training? Follow these links …

E-Book Links:

4. Project Delivery

Paperback Book Link

Workbook CD ROM






5. Cost Management Budgeting is more than just an autumn ritual for today’s manager. It is an opportunity for fresh thinking about the true cost of doing business. Your Operations team takes a business partnership approach to cost management. They recognize that allocated cost can often make or break the bottom line of a product or business unit. They listen to the voice of the business. Need training? Follow these links …


Workbook CD ROM








Some degree of governance is needed to preserve and protect the company’s assets. Companies would never take the risks inherent in a lawless corporate culture. On the other hand, if the conduct of business is too restrictive, paralysis could occur. Your Operations team maintains control without standing in the way of progress. They promote progress without compromising control. Need training? Follow these links …

6. Risk Management


Workbook CD ROM






So, please … and I ask this respectfully …

… don’t call it the “back office”.



… is the infrastructure; the foundation; the framework. It proffers service, strength and stability in many directions

-- up, down, diagonally; inward, outward; patterned, random; continually forward.


The Operations team in your company…


… it may need to move slightly sideways now and then.


Okay …


… but never (ever) “back”.




Intro i Leadership Principles Intro ii Pillars of Business Operations List 1: Strategic Planning in Five Steps List 2: Service Quality Promises List 3: Secrets to Successful Hiring List 4: Cheap Training Ideas List 5: Performance Management Style Points List 6: Tips for a Successful Employee Survey List 7: Motivations for Managing Metrics List 8: Signs of Continuous Improvement List 9: Project Delivery Scorecard List 10: Rules for a Winning Budget Season List 11: Keys to Equitable Cost Allocation List 12: Vendor Selection Checklist List 13: Internal Control Wellness List 14: ABCs of Business Continuity Bonus! Little Lessons in Leadership

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Also available on SlideShare Perfect Pairings

Some business practices are simply meant to be together!


Strategic Planning & Equitable Cost

Allocation

Performance Management & Employee Satisfaction

Service Quality & Vendor Management


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Author, Trainer, Operations Professional CEO, One Stop LeaderShop®

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