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Customers appreciate an easy product returns process, and multi-channel returns can be a huge selling point.
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Managing Multi-Channel Returns: The Low DownCustomers appreciate an easy product returns process, and multi-channel returns can be a huge selling point.
www.sanderson.com
www.sanderson.com
High volumes of product returns are nothing new in direct retailing.Catalogue shoppers have been sending back unwanted purchases for decades. Online shopping has simply given the quantities a massive boost.
Even more so than yesterday’s catalogue user, today’s multi-channel shopper expects product returns to be really, really easy.
Many of them order in the full expectation of returning some purchases as unwanted.
www.sanderson.com
www.sanderson.com
High volumes of product returns are nothing new in direct retailing.Catalogue shoppers have been sending back unwanted purchases for decades. Online shopping has simply given the quantities a massive boost.
Even more so than yesterday’s catalogue user, today’s multi-channel shopper expects product returns to be really, really easy.
Many of them order in the full expectation of returning some purchases as unwanted.
Source: http://econsultancy.com/uk/blog/10998-why-online-retailers-need-to-offer-free-returns-this-christmas
Two out of five online fashion shoppers buy the same item in multiple sizes,
seeking the garment with the best fit.
www.sanderson.com
www.sanderson.com
Plan for more returns, not fewer.The rocket-fuelled rise in online shopping is set to continue for years to come.
www.sanderson.com
www.sanderson.com
Plan for more returns, not fewer.The rocket-fuelled rise in online shopping is set to continue for years to come.
Two-thirds of retailers expect their online sales to grow in the 12 months ahead.Source: http://www.bbc.co.uk/news/business-21148508
www.sanderson.com
www.sanderson.com
Plan for more returns, not fewer.The rocket-fuelled rise in online shopping is set to continue for years to come.
Two-thirds of retailers expect their online sales to grow in the 12 months ahead.
More sales mean more returns. One footwear retailer says one in three pairs is returned. Some sectors see return rates of up to 50%.
Source: http://www.bbc.co.uk/news/business-21148508
www.sanderson.com
www.sanderson.com
Take the pain out of the returns process, for customers and yourself.Create a truly multi-channel solution by allowing shoppers to use the buying and returning routes most convenient to them. Allow goods to be delivered to, or returned from, their front door or another location, such as your stores.
www.sanderson.com
www.sanderson.com
Take the pain out of the returns process, for customers and yourself.Create a truly multi-channel solution by allowing shoppers to use the buying and returning routes most convenient to them. Allow goods to be delivered to, or returned from, their front door or another location, such as your stores.
One in ten people don’t buy online because they’re worried they’ll be stuck
with a garment that’s the wrong size,
www.sanderson.com
www.sanderson.com
Take the pain out of the returns process, for customers and yourself.Create a truly multi-channel solution by allowing shoppers to use the buying and returning routes most convenient to them. Allow goods to be delivered to, or returned from, their front door or another location, such as your stores.
and six out of ten say this fear holds them back from buying more.
One in ten people don’t buy online because they’re worried they’ll be stuck
with a garment that’s the wrong size,
Source: http://econsultancy.com/uk/blog/10998-why-online-retailers-need-to-offer-free-returns-this-christmas
www.sanderson.com
www.sanderson.com
Convert product returns into competitive advantage.People buy from businesses they know and trust. Make their first purchase and return a satisfying experience and they’re more likely to come back again.
www.sanderson.com
www.sanderson.com
Convert product returns into competitive advantage.People buy from businesses they know and trust. Make their first purchase and return a satisfying experience and they’re more likely to come back again.
Your returns policy can help you stand out. One in six people say they only buy online when returns are free. Some say that allowing customers to keep items
for longer can reduce return rates.Source: http://econsultancy.com/uk/blog/10998-why-online-retailers-need-to-offer-free-returns-this-christmas
www.sanderson.com
www.sanderson.com
Takeaways
Product returns are nothing new, so make them as easy as possible
www.sanderson.com
www.sanderson.com
Takeaways
Product returns are nothing new, so make them as easy as possible
And they’re here to stay, so plan for more returns, not less
www.sanderson.com
www.sanderson.com
Takeaways
Product returns are nothing new, so make them as easy as possible
And they’re here to stay, so plan for more returns, not less
Make the most of multi-channel and allow shoppers more flexible returns across your channels
www.sanderson.com
www.sanderson.com
Takeaways
Product returns are nothing new, so make them as easy as possible
And they’re here to stay, so plan for more returns, not less
Make the most of multi-channel and allow shoppers more flexible returns across your channels
Use your customer-centric returns policy as a way to stand out from the crowd
www.sanderson.com
www.sanderson.com
Takeaways
Online retailers expect more competition in the future. Optimising your multi-channel solutions and your strategy for returns could become a key differentiator in your favour.
Product returns are nothing new, so make them as easy as possible
And they’re here to stay, so plan for more returns, not less
Make the most of multi-channel and allow shoppers more flexible returns across your channels
Use your customer-centric returns policy as a way to stand out from the crowd
www.sanderson.com
www.sanderson.com
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www.sanderson.com