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SCONUL Conference 20-21 June 2013, Dublin Workshop - Service Convergence – Values, Culture and Change, with Oliver Pritchard, Assistant Director, Student and Learning Support and Kirsten Black, Director, Student and Learning Support, University of Sunderland.
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Service Convergence at Sunderland
Change
Culture
Values
Oliver Pritchard & Kirsten Black
¿Puzzled?
From 5 DepartmentsCreate a Single Service
No Director
No framework or
steer
Institutional upheaval
Partial rationale
Get on with it
Our Challenge
Convergence?
Student Exp
Identity Effective
Best Fit
How?
Early thinking
When are you going to restructure
Values as change agent
Design a glue layer: staff/teams
Build the organisational foundation
Inspiration and Impetus
Why bother?
What are they good for?
Yucky?
Getting a handle on values
Stepping on: values & cultural change in SLS
Personal Values
Workplace Values
Desired Culture
Shared Vision
Mission Next Steps
Organisational values: early actions
Workplace issues Cultural aspirations
Getting to know others
Common ways of working
Working Groups
Starting to make it stickComms & Briefings
Staff Dev
Appraisal Objectives
Embed
sometimes it felt a bit like thisThen this would happen
Making a meaningful differenceEmbody
Behaviours
Mgt
Staff
Performance
Appraisal
Expectations
Outcomes & Impacts
Service Culture
• ULS Quality Model
• ITS Comms
• Values as DNA
{Re}Structure
ULS/ITS/WALTSLiberated Leadership
Sharing
SpacesDelivery modesValues-driven practice
SLS is the exemplar for cultural change at UoS
Outcomes & Impacts
Deep cultural convergence
Positive test of staff vision
“The best thing we’ve done is SLS”
IIP
Surveys
Benefits
Shared mission & common approach
Cross-working – by instinct
Values-informed service delivery
Values-informed service dev’ment
Confidence to walk the talk
LearningEnergy & Motivationdltbgyd!
Critical mass is keyTake the wins where you can
Play for the long game
It’s not all uphill
Puzzled
Ideas Catalyst Values
ActionsEmbed
Impacts Benefits Learning
Dave Hitz - Are corporate values yucky? (19 Apr 2011) YouTube video, added by TEDxTalks [Online], Available at https://youtube.googleapis.com/v/MRdaHZrView?end=159 and https://youtube.googleapis.com/v/MRdaHZrView?start=873 (Accessed 16 June 2013)
Value Your Workplace Values: Humor at Work (19 Oct 2009) Youtube video, added by Michael Kerr [Online], Available at www.youtube.com/watch?v=u7Wilygp6j8 (Accessed 16 J
Groucho Marx, I’m against it (28 Jan 2010) Youtube video, added by mreffen1 [Online], Available at https://youtube.googleapis.com/v/xHash5takWU?start=7 (Accessed 14 June 2013)
Trapped on an escalator (22 Sept 2006) Youtube video, added by Khumpty [Online], Available at https://youtube.googleapis.com/v/uVN-7h4YiAs?end=98 (Accessed 4 April 2013)
The Office values – Microsoft UK Training with David Brent 1 (8 July 2007) Youtube video, added by cpdgeneral [Online], Available at https://youtube.googleapis.com/v/uVN-7h4YiAs?end=98
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1&3
Video Clips
Information Sharing, Team Work
Continous Improvement
Customer Focus, Customer Satisfaction
