The Ashton HotelThe Ashton Hotel

Shelbi AdairMary LyddonRob WallaceNikki Wilbur

Shelbi AdairMary LyddonRob WallaceNikki Wilbur

About The Ashton

About The Ashton

Location: Downtown Fort Worth

Built in 1915 and has been active in the Fort Worth Community

AAA Four Diamond rating for the past 7 years

39 guestrooms of which 6 are luxurious suites

The SIX 10 Grille - a famous Fort Worth Restaurant

Ashton EventsAshton Events

weddings

social gatherings

corporate functions

What We LearnedWhat We Learned

Ashton’s History in Fort Worth is its greatest asset

Structured hierarchy

New Ownership 4 years ago

Vertical Communication

Goal: become the most efficient with the least amount of effort

Manager: Crystal Bernard

Manager: Crystal Bernard

Manages hotel all things go through her

Says there are weekly meetings within staff for each department

Most conflicts are miscommunications

Ashton deals with change well

Nervousness when ownership change first occurred

Strong Leadership

Input is taken into consideration

Goal: Make money and guest satisfaction

Quarter meetings to go over goals

Goals accomplished week by week

SIX 10 Grille Manager:

Jeff

SIX 10 Grille Manager:

Jeff

One way communication - no feedback

Things happen whether employees like it or not

“Clicks” within Ashton - Gossip

Decisions all made on executive level

No input is asked for

Management does not mediate between employees and executives

Leadership - Dictatorship, no debates

Overworking employees by giving them more responsibilities than they have time for

No meetings - He has been to one meeting in 2 years

Goal: Make very few people a very large amount of money

Valet: Mike

Valet: Mike

Laid back but professional

Vertical chain of command

Reports to Service Manager - no changes made

Required to Stand all day, Black uniforms

Communicated problems never go past manager

“My way or the highway” - authoritarian

Problems: StructureProblems: Structure

No Communication between Executives, Managers, and Employees

Too much responsibility for individual worker

Chain of complaints/change never go past management - no higher ups

Authority compliance management style

Problems: CultureProblems: Culture

Suggestions are never listened to

Not included in any meetings - no opportunity to get the information

Conflicts are dealt with on your own or there will be no job

Problems: SystemProblems: System

No meetings, no department goals

Goal: Make money with least amount of effort. The focus is not on the guest and it is obvious.

SolutionsSolutionsTeam Management

Supervisors/Management meet and gather information from employees and communicate with higher ups

Ask for opinions and follow through otherwise it will cause resentment

It is an old hotel and it would be ideal to use that to their advantage - create a family like atmosphere

Make employees feel appreciate - will eliminate burnout

Changes will make the guest’s experience more enjoyable

Human Relations approach

The End.The End.