Outsourcing Company in philippines

Outsourcing: Dealing with the Disadvantages

• Hiring an independent firm to manage some processes or tasks for your company, particularly the non-core tasks, is really a cost-effective solution as hundreds of companies around the world have already discovered. When you outsource to a reliable service provider, you not only save on overhead expenses, but you also, in most cases, get the opportunity to increase productivity. Making the most of the time zone differences and the work schedule flexibility of outsourced employees let you do this.

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• There are many other benefits: you gain access to the best talents, the latest technology and information, and best practices. But you should know that there are disadvantages, too. These disadvantages don’t have to discourage you or dissuade you from offshoring. You can actually use these as a starting point to gain more information on outsourcing and find the best ways to leverage the advantages and take out or lessen the effects of the disadvantages.





• Disadvantage:

• One of the disadvantages is maintaining adequate management and control over the offshore employees.





• How to deal:

• The geographical distance between you and your outsourced team, the differences in time zones and, consequently, your schedules, and the infrequent to nearly zero chance for face to face communication contribute to issues on management and control over your outsourced staff. The good news is that technology is on your side. There are office machines, equipment, software, and hardware that you can use to make sure that you are constantly in touch with your staff. An even better solution, which should go together with regular communication with your outsourced employees, is building a performance monitoring strategy. You can create this strategy with your service provider. The goal is not just monitor staff productivity but also to maintain and motivate top level staff performance and to keep employee morale high.





• Disadvantage:

• Another disadvantage is exposing some parts of your business to a third party firm.





• How to deal:

• That’s the reality of hiring a BPO firm – you will have to trust a third party to manage some company information and processes. But when you think about it, it’s not much different, really, from hiring people to be your, for example, in house accountants. You will be trusting employees with company information. So the solution is, when hiring employees, outsourced or in house, you should have a solid hiring process. In the case of in house employees, you should have a sound recruitment strategy.





• How about with outsourced employees? First, you should make sure that you only do business with a reliable and trustworthy BPO firm. Before hiring a service provider, make sure you have already checked if it has a good track record. Find out if the firm has been in business for a good number of years and has zero to very few negative feedback from past clients. Or if you are eyeing a relatively new firm, check if it has topnotch management and staff.





• You should also find out if the outsourcing firm is well regarded in its industry. Find out, too, if the third party firm can guarantee that your company information will remain secure and confidential and how they will accomplish this. Keep your company protected from malicious use of your company’s system, confidentially breach, and other similar ways that some of the vulnerabilities of your business may be taken advantage of.





• Aside from that, make sure that your contract with the BPO firm includes confidentiality agreements and, if needed, a non-compete clause.




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Outsourcing Company in philippines