Personal accountability

Dr. Alaa EssmatDr. Alaa EssmatEin Shams UniversityCairo, Egypt.

Exercise

Answer these Correct Questions:

How can I contribute? How can I do my job better today? What can I do to solve the problem? What can I do to develop myself?

Personal Accountability

Above the Line/ Below the Above the Line/ Below the LineLine

Personal Accountability

ABOVE THE LINE

Work HardWork SmartWork Together

BELOW THE LINE

No WorkNo HonestNo Respect Responsibility

Differences

Below the Line

Choosing the wrong

Always “I can not do”

Becoming someone unsuccessful.

Above the Line

Choosing the right

Always “I can do”

Becoming someone successful.

Accountability

(Above the Line)

See It, Own It, Solve It, Do It

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(Below the Line)Making excuses is so much easier than

accepting responsibility

“Common Stages of the Victim Cycle “Below the Line

Ignore/Deny It’s Not My Job No body help me Confusion/Tell Me What to Do Wait and See

Four Steps to Accountability

*See It – Acknowledge the Problem*Own It – Take Responsibility for It*Solve It – Determine What I Can Do*Do It – Take Action

*See It – Acknowledge the Problem

Get the point of view of others

Ask for and offer feedback

Be realistic

Be honest with yourself , admit

mistakes

Consider all the facts

*Own It – Take Responsibility for It

Be personally involved

Ask how I contributed

Answer for personal commitments

Act on feedback

Align your work with the results (that

the organization is trying to achieve)

*Solve It – Determine What I Can Do

Ask myself, “What else can I do?”

Test assumptions

Provide solutions

Recognize that some things may

be out of your control

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*Do It – Take Action

Clarify responsibilities

Report proactively

Effective follow up

Do what you have planned to do

Measure progress

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Personal Accountability Assessment

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List Examples

Things I Can Control

Things I Cannot Control

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“Combined Accountability concept “

Organizational results come from collective, not individual activity

When everyone is accountable for achieving organizational goals , and not just doing their job

Training everyone at

every level

Coaching accountability

Asking Above the Line questions

Rewarding accountability

*Combined Accountability through:

HOW TO HOLD YOUR EMPLOYEES ACCOUNTABLE?

Hold people accountable - exercise1.Assess all your team for accountability----------------------------------------------------------------------2). Have a meeting, explain the concept of accountability----------------------------------------------------------------------3). Take another hard look at their goals. Agree on the final

set of goals with the team. ----------------------------------------------------------------------4). Prepare your Performance Management (reward and

penalty) framework ----------------------------------------------------------------------5). Agree on reports that will be issued and its frequency----------------------------------------------------------------------6). Agree on review frequency ----------------------------------------------------------------------7). Ensure that the framework goes right down to the bottom

level. ------------------------------------------------------------------------

Thank you Dr.alaa essmaT