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Are you a victim or a victor? The outcome is up to you.
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08/05/11
08/05/11
There are three kinds of people…..
•Those who make things happen…
•Those who watch things happen
•And those who wonder what happened
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Think About It……….
•Which one describes you?
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Life is a Matter of Choices
•We can choose to be happy…..
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Life is a Matter of Choices
•We can choose to be Sad…..
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Life is a Matter of Choices
•We can live in the present…
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Life is a Matter of Choices
•Or We can live in the past…
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Life is a Matter of Choices
•We can be a Victim…
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Life is a Matter of Choices
•Or We can be a Victor…
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What is a Victim?
• Values threatened• Always blames something or someone else• Sense of powerlessness• Withdraws or becomes passive• Needs lots of attention• Absolves self of responsibility• Justifies inaction• Snipes from a distance• Relinquishes control and influence over situation• Becomes resentful and frustrated• Trades personal power for sympathy• Has more stress and negativity as a result of all this
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What is a Victor?
• Values are intact• Takes responsibility for outcome• Has empowerment• Becomes more involved in solutions• Requires little attention• Accepts blame where necessary• Works to improve the situation• Does not become involved in gossip• Retains control and influence over life• Avoids resentment and frustration• Needs no sympathy• Reduces stress and negativity as a result of all this
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The Numbers
Researchers have quantified the effect of chronic negativity. The cost to the U.S. economy each year is staggering….
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The Cost
–$300 billion each year! (conservative estimate)
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Life is a Matter of Choices
•We can take responsibility for changing our own outlook….
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Life is a Matter of Choices
“Attitude is your paint brush, it colors your world.”
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How do we change?
•Ignorance is not bliss….•Ignorance is just ignorance
Which leads to fewer choices in life
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How do we change?
•How do we change our attitude?
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The Model for Change
• There are Four Stages of Change:
3. Unconscious Incompetence4. Conscious Incompetence5. Conscious Competence6. Unconscious Competence
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The Model for Change
• Stage One:Unconscious Incompetence (Pre-
Change)When we don’t know the cost of not doing
the things we don’t know we should be doing.
We think we know it all, not open to new ideas.Eventually stops the learning process all together.Both are the kiss of death in our careers.
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The Model for Change
• Stage Two:Conscious Incompetence (waking up)When we do know the cost of not doing
what we now know we should have been doing.
Most important step to change; the broadening of our awareness. Once we get to this step we seldom go back to the first one.
Einstein once said, “The more I learn, the more I realize I don’t know.” Don’t dismiss a “new way” of doing things.
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The Model for Change
• Stage Three:Conscious Competence (Choosing
change)Where we struggle to master what we now
know we should do. Most awkward of the four stages where we feel the
stiffness and strangeness of trying something new or different.
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The Model for Change
• Stage Four:Unconscious Competence
(ownership)When the things we know we should do,
come naturally and become a habit. No longer struggle with a new skill. We own it.Where techniques become a part of us. Just the natural
thing for us to do. But without consistent practice and study we can still
fall back into stage three.
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Questions…….
•Discussion of change model
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Our Goal in Changing
• To have a balanced and positive perspective on our jobs and life in general.
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Moments of Opportunity
Every day we must:•Identify them•Acknowledge them•Engage them•Exploit them•Benefit from them
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From a Personal Viewpoint……
•What would you consider as causes of negativity?
(Discussion)
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Negativity occurs in three ways…..
1. Attitude2. Outlook3. Speech
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Negativity occurs in three ways…..
1. AttitudeWhy is attitude so important?
(Discussion)
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Negativity occurs in three ways…..
2. OutlookWhy is our outlook important?
(Discussion)
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Negativity occurs in three ways…..
3. SpeechWhy is our speech important?
(Discussion)
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Gossip……..
•How do you deal with it?
(Discussion)
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Some causes of Negativity
A lack of clear vision
No meaningful Mission
No specific Goals and Objectives
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Some Things we all want:
To fit in and feel we are crucial to the operation of the company.
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Some Things we all want:
To enjoy open communication from our superiors
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Some Things we all want:
To see promotions from within the company for key positions
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Some Things we all want:
To be given useful feedback regarding our performance
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Some Things we all want:
To have our talents recognized and appreciated
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Some Things we all want:
To be rewarded for outstanding performance
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Some Things we all want:
To strengthen our assets via training and educational opportunities
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Some Things we all want:
To see job satisfaction as a key company priority
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Some Things we all want:
To see everyone treated with fairness and respect
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Some Things to Remember:
People move on Lives change Needs change Dreams change Adjust plans when needed
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Some things to Remember•Accept what can’t be
changed
•Change what can and needs to be changed
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Some Things to Remember:
According to a recent survey:
50% of Job Satisfaction involves the relationship between the employee and their immediate supervisor
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Our determination should be
Rise Above and Grow Beyond
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A Positive Work Environment
There are five drivers, each equally important, to a positive work environment:
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Driver Number One
Self-ConfidenceAt work; risk, challenge,
competition, and change go hand-in-hand. We must build confidence and stretch our comfort zone. We must be enthusiastic and positive.
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Driver Number Two
People SkillsAn essential ingredient for
professional and personal success. We must learn how to turn a “No” into a “Yes” and be diplomatic under pressure.
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Driver Number Three
CommunicationMust demonstrate effective
questioning and listening skills. Even a negative associate can offer insights and innovations that add value.
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Driver Number Four
LeadershipAbility to motivate and inspire
people. We must be more flexible,
enthusiastic, open and approachable in our relationships.
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Driver Number Five
Worry and StressAbility to face challenges with a
constructive attitude. Reduce worry, stress, and tension to maintain an optimistic approach in dealing with negativity at work.
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Outlook is Important…….
•Let go the past plan for the future
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Cycle of Accelerated Performance
Habit Attitude
Skill Knowledge
Achieve new levels of performance
More Coaching Feedback
Right Practice with Strong Coaching
Need to
Want to
Can do
Will do
Fundamentals
Concepts
Principles
Understand Techniques & Processes
“Practice Makes Permanent”
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In the way of Review…..
•Any Questions about the things we discussed today?
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Thanks for attending
•Please apply what we discussed here today!
