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Pinar AkkayaBNC Recruitment Summit
21 September 2011, Istanbul
When Recruitment Interviews Go Wrong
BNC Recruitment Summit,
Istanbul
Before I start…
This presentation is about the
mistakes interviewers make…
They do several mistakes
too…
But that‟s the subject of
another presentation
Candidates?
Why the interview success is so important?
Because:
We make people
choices
Organizational
performance
Great people choices lead to:
Individual success
What‟s your
goal?
to hire
“the right person”
for “the job”
3 pillars of an interview
Cultural Fit:
ıs he in line with the way
we do business here?
Technical Fit: Can
this person do the
job?
Motivational Fit:
Does he have the
traits and desire to
do the job?
Close your eyes…
Remember the worst interview you‟ve
had!
hiring is a
challenge!
we sometimes make mistakes
and yes..
Mistakes
under the
magnifier
Let‟s get
started!
Starring…
The Tricker The IncompetentThe SuperficialThe
Disorganised
BNC Recruitment Summit,
Istanbul
Episode 1
The Tricker
BNC Recruitment Summit,
Istanbul
Being curious: Is this really a
question that will measure a
competence?
Trying to chase the
candidate, stressing him
unnecessarily
Being irrelevant: Asking
questions for competences
that are not necessary for the
role
Sugarcoating the
job
Setting a bad
interviewing
environment
BNC Recruitment Summit,
Istanbul
Episode 2
The
Incompetent
BNC Recruitment Summit,
Istanbul
What am I looking for?
What’s in the market?
Ah, my interviewing
techniques!
A good fit? What??
Resume is a star
This is a great job, in a
great company
I’ve got my own
theories to assess
BNC Recruitment Summit,
Istanbul
What am I looking for?
Not knowing your target.
Not having a clear idea of what you
are looking for.
Not being specific about the duties,
skills, and competencies you need.
BNC Recruitment Summit,
Istanbul
Not knowing the market:
Availability and Cost
BNC Recruitment Summit,
Istanbul
Poor Interviewing Techniques
BNC Recruitment Summit,
Istanbul
CV The King
Many people are too
influenced by the
resume of the
candidate before the
interview.
BNC Recruitment Summit,
Istanbul
Ignoring the question of “fit”
BNC Recruitment Summit,
Istanbul
Not selling the job and the
company
Interview is a two way street!
Talent is scarce!
Good candidates have many choices.
Make him feel that “this is a great place to
work for!”
Even the one who will make not the cut!
BNC Recruitment Summit,
Istanbul
Assessing with personal theories
BNC Recruitment Summit,
Istanbul
Failing to see the exceptional
“talent”
BNC Recruitment Summit,
Istanbul
Episode 3
The Superficial
BNC Recruitment Summit,
Istanbul
I ask a question, you already
know the answer
Hey, you shine!
Men are always ….
Great, you look exactly
like me!
Yep, I made up my
mind!
Waow, how
gorgeous she
looks!
BNC Recruitment Summit,
Istanbul
Asking predictable questions
BNC Recruitment Summit,
Istanbul
Letting a candidate‟s one major
positive blind you to the
negatives
BNC Recruitment Summit,
Istanbul
4–9 mns
BNC Recruitment Summit,
Istanbul
BNC Recruitment Summit,
Istanbul
Cloning error/Mirror imaging
BNC Recruitment Summit,
Istanbul
The beautiful / handsome candidate
BNC Recruitment Summit,
Istanbul
Episode 4
The
Disorganized
BNC Recruitment Summit,
Istanbul
Here, it takes ages to decide!
He declined? Gosh, we
restart
Sound of Silence
We are crowded over
here, let us decide
togetherToo many
candidates!
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Istanbul
Having a very long assessment
cycle.
12 to 16 weeks to fill a vacancy
Good candidates are lost to more
decisive companies
BNC Recruitment Summit,
Istanbul
Not having “backup” candidates.
BNC Recruitment Summit,
Istanbul
Silence: No replies, no feedback
BNC Recruitment Summit,
Istanbul
Too crowded and not too right
BNC Recruitment Summit,
Istanbul
Not enough or too many.
the
mistake
s
This was
about
Bad
Hire!
BNC Recruitment Summit,
Istanbul
A 'bad hire'
is
a new recruit
who
either does not have the required skill set
or someone who does not have the right
attitude
required for the job.
Hiring is Costly!
Bad Hires
Cost Even
More!
Jack Welch
„Hiring great people is brutally hard…I‟d say as a young manager, I picked the
right people about 50% of the time. Thirty years later, I had improved to about
80 %.‟
(quote from Winning)
Individual success
Organizational
performance
Great people choices lead to:
But bad hires have a direct effect too on
How to calculate the cost of a bad
hire?
BNC Recruitment Summit,
Istanbul
Here is a Bad Hire Calculator
Source: www.hrworld.com
BNC Recruitment Summit,
Istanbul
let‟s take a closer look
Source: www.hrworld.com
Here is a Bad Hire Calculator
but there is more to it!
HR time and recruiting costs
Training
costs
growth
and reputation of the Company
financial results of the company
Productivity loss
one to five times of the annual salary
morale and confidence of the other employees
attritionrisk for business secrets and company data
loss of customer loyalty
and the brand equity
harder work
for others
low employee morale
f r u s t r a t i o n
Lega
l fee
s, in
den
mit
ies
re-hiring
Before I leave you…
Interviewing
is an art.
Interviewing
is a science.
Develop your own interviewing
style
Understand the art &
science of interviewing!
Structure your interview
Use a mixture of different
techniquesKeep an eye on the candidate
psychologyTake notes
Are you a “trained”
interviewer?
Are you a “prepared”interviewer
?
Prepare, prepare,
prepare!
For those who want to dig
deeper…
From my library…
The End
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http://tr.linkedin.com/in/pinarakkaya
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http://twitter.com/lifesocialmedia
E-mail:
http://tr.linkedin.com/groups/hrleadersturkey
get connected!
