our range of services caters to responsible growth in networks, telephony, mobility, collaboration, IT services and large projects
our range of services caters to responsible growth in networks, telephony, mobility, collaboration, IT services and large projects
networks
security
telephony
working together
working on the move
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Commentaires de présentation
We have set up lasting partnerships with the major IT and telecoms suppliers to better meet your requirements. We carry out a full analysis of your sales objectives and your technical options to find tailored and effective solutions. Our range of services also covers the needs of responsible growth, equipment, service management and outsourcing. Sustainable development: helping to reduce energy consumption and CO2 emissions, and improve the life of your employees and customers Networks: using the best networks in their category, in fixed lines, data and mobile, to stay connected wherever your business leads you Security: securing your business's information Telephony: simplifying, reducing costs and managing your telecoms system Working together: enabling your employees to work together more effectively Working on the move: helping you to work better when out of the office Applications: improving internal processes and creating value for your company Support services: assessing your everyday needs and future objectives
corporate presentation - December 20094
international presence, local support
3,700 multinational customers
the world’s largest seamless voice and data network, with local support in 166 countries and territories
Orange mobile operations in 32 countries
117 million Orange mobile customers including 8 million business mobile users
more than 325,000 IP VPN connections in 151 countries
more than 1,200 000 Business Everywhere customers
Présentateur
Commentaires de présentation
With international presence and local support: - We serve more than 3,700 multinational customers, including two-thirds of the world's top 100 companies, with IT and data services. - We operate the world's largest seamless voice and data network, and provide local support in 166 countries and territories - We bring you mobile phone networks in 32 countries, including the many of the largest countries in Europe (Freemove alliance) - We support over 117 million Orange mobile customers - We currently manage a network of over 325,000 IPVPN access points around the world - We offer the Business Everywhere solution for employees on the move, allowing them to securely access their corporate resources wherever they may be
corporate presentation - December 20095
from a network provider to a communications integrator enabling real-time business
connectivity
IP as a convergence enabler
network related services
end-userproximity
timesites
real-time business
2000
2008-2010
focus on sites
focus on individuals
corenetwork related services
Présentateur
Commentaires de présentation
The way to best represent our strategy is along these 3 waves: Wave 1: connectivity Wave 2: IP as a convergence enabler Wave 3: Real-Time Business On Wave 1: we want to continue to invest in Networks, to bring our customers a seamless experience, to have the best enablers for our future growth. On Wave 2: We want to be the King of IP transformation, to be the only ones to help our customers running smoothly such transformations, the only ones to know perfectly what works, what does not work. We will invest in expertise, this is mandatory. On Wave 3: we want to offer applications which are critical in the business processes of a customer company. They include Call center services, vertical applications, hosting, security of critical applications, machine to machine… We need to build these 3 waves simultaneously today.� We also need to enlarge our vision to people connections (not only site connections) Coming back Network Related Services (NRS), it is a combination of the 3rd wave and part of the 2nd wave
corporate presentation - December 20096
a recognized leader in global business communications
industry
recognition
Didier Lombard, best manager of the year(BFM awards 2008)
world’s best global operator
4th year running(World Communication Awards 2006, 2007, 2008 and 2009)
world’s best mobile operator(World Communication Awards 2006, 2008 and 2009)
world’s best change maker(World Communication Awards 2008 and 2009)
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Commentaires de présentation
We were awarded a number of prizes, particularly in 2008 and 2009: Didier Lombard was awarded “Best Manager of the year” at 2008 BFM Awards. BFM Awards award 6 French companies or managers each year. The World Communication Awards recognize significant achievements and developments in the global telecoms industry. At World Communication Awards 2009 (November, 25), Orange was awarded 3 of the telecom industry’s highest accolades : Orange Business Services was awarded Best Global Operator for the 4th consecutive year, Orange was awarded Best Mobile Operator for the 3rd time (2006, 2008 and 2009), Besides, Orange Business Services and Sorin Group, a global medical device company and a leader in the treatment of cardiovascular diseases, received the “Best Change-Maker” award for their work in applying M2M and e-Health technologies to improve cardiac patients’ quality of life. � More: http://www.orange.com/en_EN/press/press_releases/cp091127en2.jsp
corporate presentation - December 20097
a recognized leader in global business communications
customer
satisfaction
World Record Award in customer satisfaction received from Telemark(2008 & 2009)
innovation
best innovator prize for the 2nd time since 2005 (A.T. Kearney/Les Echos 2007)
sustainable
development
Green Excellence Award(Frost & Sullivan Trophies 2007 & 2008)
« Green Quadrant » VerdantixOrange recognized as the leader in 2009
Présentateur
Commentaires de présentation
In April 2009, Orange Business Services received the World Record Award from Telemark as the operator that has contributed the most to “raising the bar,” driving up customer satisfaction to levels that exceed the previous record which Orange Business Services previously set last year. In addition, Orange Business Services is recognized by Telemark with the Personal Best Award, setting an industry-leading 15 New Personal Bests, and receiving 12 Gold Awards for outstanding levels of customer satisfaction. [Telemark is a marketing services firm offering consultancy, publications, online analysis, with proven expertise in: customer satisfaction, competitive analysis, benchmarking, trend analysis, channel management, new product development, demand estimates, branding, tariff analysis, business strategy, exclusively within the telecommunications integration and IT sectors]. In the latest Telemark Global Data VPN “Raising the Bar” report, Orange Business Services sets World Records and New Personal Bests in the following seven categories: Secure Data Transfer, Network Reliability, Network Availability, Network Operation, Adequate Data Throughput, Single Point of Contact, 3 rd Party Equipment Integration Orange Business Services receives the Personal Best Award for raising its personal bar by the highest factor of any operator. New Personal Bests were set in the seven World Record categories as well as eight additional categories: Geographical Reach End to End, No Hidden Extras in Bills, Long term Relationship, Understanding requirements, Meeting Requirements, Accurate Bills, Billing, Understanding Tariffs In addition, Orange Business Services achieves Gold Awards in six World Record categories (except for 3 rd party equipment integration) as well as in six additional categories: Installation Guarantees, Indispensable to Customers, Installation Not Disrupting, Long Term Relationship, Operational Guarantees, Geographical Reach End to End.� In October 2007, Orange received the "Best Innovator 2007" award, in the "Organizational innovation and Marketing/R&D/Networks/IT" section, from the strategy consultants A.T. Kearney, in partnership with "Les Echos" for the creation of its Orange Labs network. The Group also won the Best Innovator prize in 2005. For all our customer solutions, we rely on the innovative capacity of our Orange Labs network. In 2007 and 2008, France Telecom was awarded by Frost & Sullivan, a global strategy consultancy, the Frost & Sullivan Sustainable Development Trophy and thus was recognized as an innovator in sustainable development in the field of ICT. �Orange Business Services offers a range of solutions to help customers reach their own sustainable development objectives.� Orange leads the sustainable telecoms market, says independent research firm Orange is the only operator in the Leaders’ Quadrant of ground-breaking report Through Orange Business Services, Orange leads the sustainable telecoms market, according to a ground-breaking report published in May 2009 by Verdantix, an independent analyst firm that provides commercial analysis of climate change, sustainability and energy issues. -
corporate presentation - December 20098
a recognized leader in global business communications
partnerships
Orange Business Services Cisco Gold CertifiedPartner(October 2008)
key
ISO certificates
ISO 20000 for Service Management, ISO 9001 for Quality Management, ISO 27001 for Security Management System, ISO 15408 for security of its international IP VPN (2008-2009)
Présentateur
Commentaires de présentation
In October 2008, Orange Business Services was certified Cisco Gold Partner for the 4th year running. * This global certification demonstrates that Orange has met rigorous standards for networking competency, service and support, and customer satisfaction. * It also demonstrates the technical expertise and product knowledge to deliver and support leading-edge Cisco solutions * It recognizes Orange’s significant investment in capabilities to continue serving and satisfying customers in countries and regions around the world. * It strengthens Orange’s credibility with customers and relationship with Cisco. -In January 2009, Orange Business Services was awarded 3 key ISO certificates, recognizing the quality of its management system and the efficiency of its processes. ISO 20000 for Service Management is based on our global processes and governance model. Its scope extends to Information and Communication Technology services for all international customers managed from our largest Major Service Center (MSC) in Cairo and to all French key accounts. ISO 9001 Quality Management (renewal and extension) applies to all French key accounts and is extended to all international large projects. ISO 27001 for Security Management System is applicable to all of our international customers managed by the Cairo MSC. Together with our recently awarded ISO 15408 Common Criteria security certification, and our renewed SAS 70 and AUP audits, Orange Business Services offers one of the most compliant solution sets in the global market place.
corporate presentation - December 20099
moving
forward
together
!
opening up opportunities
Orange Business Services helps you turn your ideas into new business opportunities
making technology useful and easy to use
partnering with industry leaders
Présentateur
Commentaires de présentation
To succeed in the fast changing world of business, your people need to challenge conventions, search for new ideas and make those ideas work. Orange Business Services helps turn your ideas into new business opportunities. We endeavour to make technology useful and easy to use, because we believe the biggest innovations are the ones that bring real benefits. Moving forward together: our strategic partners and alliances with some of the world's leading suppliers and operators mean we can serve our business customers in more ways and and in more parts of the world than anyone else.
corporate presentation - December 200910
we are well placed to keep you on the leading edge
of future advances
removing complexity
more than 3,800 researchers
a worldwide network of innovation
18 Orange Labs on four continents
more than 8,500 patents
Présentateur
Commentaires de présentation
Converging technologies continue to revolutionize the world around us and bring us increasingly rich and more rapid services. Our worldwide innovation network, Orange Labs, employs 5,000 people over 4 continents. It formalizes the Group's ambition to place innovation at the heart of its strategy, geared resolutely towards its customers. Headed by an Innovation and Marketing department which provides market knowledge and advises on the Group's overall direction, the Explocentre and Technocentre work closely with the R&D laboratories located around the world. R&D is the Group's main source of innovation with more than 8,500 patents to its name. It employs 3,800 researchers working in 15 laboratories, including 8 in France and 7 in Europe, America, Asia and the Middle East. Their widespread footprint means that it can pick up on technological breakthroughs and encourage partnerships. We are well placed to keep you on the leading edge of technology.
corporate presentation - December 200911
enabling every individual to contribute to business success
we can help you maximize the productivity of your people
turning technology into high performing tools
developing solutions that are intuitive and easy to use
bringing you the infrastructure, resources and agility your organization needs
Présentateur
Commentaires de présentation
Orange Business Services can help you to maximize the value of your people. Our priority is to transform technology into high performing tools so your employees can share information and make decisions wherever they are. Our solutions are intuitive and easy to use, with unrivalled speed, security and performance. For us, working as a team is the key to progress. Based on sustainable relations we have set up with our customers, we know we can provide you with the products and services you need. We understand the challenges and obligations companies are faced with. Orange Business Services brings you the infrastructure and resources needed to keep you touch with your contacts - employees, customers, partners and suppliers
corporate presentation - December 200912
end-to-end lifecycle
services
consulting
project management
field services
service management
Présentateur
Commentaires de présentation
Our consulting and solutions integration teams bridge the gap between business and technology as you face new challenges, such as using IT to increase revenue, deliver results, adapt business models to new market environments and improve productivity. We provide end-to-end lifecycle services from advice through execution and operational support based on proven solutions, global processes and expert skills. consulting: Our 500+ consultants provide insights to help you obtain results, leverage innovation, transform your global infrastructure and achieve both internal growth and global expansion. project management: Our project management professionals apply their specialized knowledge, skills and tools to manage risk and ensure that your network and integration projects are successfully delivered and drive your unique business objectives. field services: With more than 1,500 specialists, our extended teams master the complicated process of international logistics, staging, deployment, installation and operational support services with expertise in local regulations, taxation, language and local currency billing. service management: Our service managers improve operational efficiency and the quality of your communications environment through specialized personal support and the discipline of industry recognized best practices.
corporate presentation - December 200913
propositions that meet business needs
Business
VPN
focusing on end-to-end network management from WAN to LAN on a global basis
Business
Acceleration
improving visibility, management and performance of applications
Business
Talk & Telephony
making your enterprise more efficient with voice-over-IP, IP telephony and contact center expertise
Business
Together
unifying communication to improve business processes and speed workflows
Business
Everywhere
enabling remote users to securely, reliably and simply connect to corporate systems, applications and resources
large projects
managementlarge projects
management
Présentateur
Commentaires de présentation
Our experts help enterprises obtain results, leverage innovation, transform their global infrastructures and achieve both internal growth and global expansion. Looking at your holistic environment, they can help you with the solutions you need to meet your business objectives: Business VPN Business Talk & Telephony Business Everywhere Business Together Business Acceleration Large project management: we have the expertise and assets to tackle your most complex projects. We have been managing large and complex ICT projects for multinational and large national organizations for years, and we have created a specific Large Projects Management offer, leveraging proven processes to standardize your infrastructure, implement change and new technologies and ultimately ensure your business priorities are met. end-to-end integration: Leveraging our own capabilities and third-party relationships, we consolidate your IT and ensure your infrastructure remains aligned with your business priorities, such as geographic expansion. end-to-end management: We completely manage your infrastructure migration and then manage all your services end to end. We were recognized for our best practices with the Best Project Management award at the 2007 World Communication Awards. end-to-end accountability: Our dedicated expert teams support you through the entire project, from the very early stages of analysis and proposal to execution and ongoing management. transformation programs: No matter what your strategy – such as the migration to a new technology, the integration of a new acquisition or the migration from a myriad of third-party providers to a single service provider – we ensure you achieve the flexibility and agility your business requires. We don't just improve the delivery of technologies and services, we ensure they are useful and serve as creative and practical solutions to your business issues. This helps improve performance and quality of service, reduce your risk and minimize fixed costs.
corporate presentation - December 200914
innovation helps increase the effectiveness of employees and enhance processes
Business Everywhere: more than 1,200,000 users
Business Together with Microsoft: flexible exchange
collaborative solutions
fleet management: international extensionsfleet management
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Commentaires de présentation
-Collaborative solutions : Business Together : + 150 000 users since its launch. Business Together with Microsoft Flexible Exchange was launched in Q1 2008 (for enterprises who have a potential of 500 to 1500 end users) Case Study BEW : M-real : world’s tenth, Europe’s fourth largest forestry and paper group struggling under incoherent multi-vendor remote access policy. requirements: most employees work in mills, factories and forests but 3,500 mobile employees in 30+ countries + need access to enterprise applications & multiple remote access vendors/service providers lead to complexity, confusion drivers: decided to migrate to a single, group-wide remote access policy: making 5 companies work together for volume, security benefits / reduced complexity, improved security; cost savings, mobility platform to enable new ways of working, support future development, single user interface over a global footprint improved security leveraging all technologies - Case Study Business Together : SGS : a global leader and innovator in inspection, verification, testing and certification services has signed a 5-year preferred supplier contract with Orange Business Services for a global managed IP Telephony solution. The solution is based on Cisco technology and Cycos mrs (message routing system). Headquartered in Geneva, SGS is already an Orange Business Services Business Together customer with a global managed Microsoft Exchange and Live Communications Server solution including 35,000 mailboxes. Also, Orange Business Services has deployed a fully managed global business acceleration solution, based on Ipanema technology, optimizing application performance in more than 700 sites and providing network design and sizing recommendations. Through an extensive global voice and telephony study performed by Orange Business Services, SGS management discovered that the transition to IP telephony had started through scattered local initiatives. Moreover, this study pointed out that, through this transformation, telephony was becoming an IT service which requires standardization and centralization. “SGS needed a global partner that can deliver the same solution around the world, with direct presence in all countries,” said David Dodds, head of Network and Security, SGS. ”Orange Business Services was not only able to provide unmatched geographic reach, but also demonstrated a unique understanding of our business needs and created a customized solution specifically for SGS.” SMRT Corporation Fleet: Advanced system for public transport services in Singapore 800 buses & a daily ridership of 734,000 passengers. annual turnover of $ 700 million project covers: radio, GPRS, WiFi equipments IP, ATM, Giga Ethernet networks services offered: Geo positioning (GPS), Fleet optimization Fixed IT Plan = Forfait Informatique – the first flat rate for IT virtualization
ELM Leblanc: "communicating boilers": M2M solution for remote boiler diagnosis (SIM card, development of data management application, hosting, transmission of information, provision of personalised services) Columba by Orange : Launch date 4Q 2007. Target customers B2B SPS, bracelet Alzheimer / Partners : medical mobile & AXA / 5 years revenues : 17 M€. Support: Health Lob & M2M OBE Hypertension screening with AXA Assistance: regular monitoring (3 times a day for one week, for example) enables cases which would have escaped detection with a simple blood pressure check in the doctor's surgery to be detected and pathologies to be diagnosed more accurately. Moreover, the patient does not have to input measurement data manually on a terminal as the readings are uploaded automatically. With direct access to the readouts, measurements can be monitored quite simply in real time. Furthermore, alerts (e-mail, SMS) can be sent immediately if levels preset by the doctor are exceeded. Vinci Park - payment - central transactions for merchants - proximity payment: As of today, this solution has been implemented for Vinci Park in France and Germany. Vinci Park requirement (active in 14 countries, 300 towns and 1,400 car parks): to facilitate and optimise payment by bank cards, credit cards and proprietary cards (such as Total GR, Liber-T badge, DKV, Agip, Cetelem, etc.) in Vinci Park car parks, initially in France, followed by assistance with international deployment E-blue card - payment - virtual cards: Enables payment for a purchase to be made over the Internet with a one-time bank card number Advantages for: Banks: secure payment over the Internet / Financial establishments: enables purchases from sites not affiliated to the proprietary organisation / Other: young persons’ cards, gift cards, etc. BNP, Deutsche Bank (Italy), Fintrax - payment - dynamic currency conversion: Advantages for: Banks, traders with overseas customers Requirement: to enable overseas buyers (non Euro) to pay for purchases in their own currency Carrefour / S-Pass : Carrefour is the world’s 2nd largest retailer. They have a private payment card, called PASS, used by about 3M Carrefour customers in France. S-Pass available today in France and Carrefour expect to roll it out to the rest of their 10M card holders outside France at some point in the future. Payment system integrated and managed by Orange Business Services Virtual payment technology supplied by world leader Orbiscom Market leading innovation for Carrefour
corporate presentation - December 200916
contributing to sustainable development
enable flexible workplace
optimize vehicle fleet management
promote collaborative work
consolidating and virtualize IT infrastructures
implement telemeteringsolutions
Présentateur
Commentaires de présentation
We can also implement solutions that contribute to sustainable development and in particular: enable the flexible workplace promote collaborative work optimize vehicle fleet management consolidate and virtualize IT infrastructures implement telemetering solutions For more info see our green IT value proposition.
corporate presentation - December 200917
a footprint that supports businesses around the world
local support in 166 countries and territories
a seamless network covering 220 countries and territories
local support in 166 countries and territories
a seamless network covering 220 countries and territories
18
appendix our business propositions
Business
EverywhereBusiness
VPN
Business
Together
Business
AccelerationBusiness
Talk & Telephony
corporate presentation - December 200919
Business VPN you’ve got needs …
we’ve got answers
we can help you build the best network
Ethernet for hub sitesSmall Office Solutions for branch sitessatellite for remote sites
customized to your site profile …
via application acceleration with a wide portfolio of continuity services for back-upincluding LAN management
… designed for best application delivery …
perimeter security at every site ready now for voice over IP, multimedia and telepresence
Business Everywhere one bill, one contract, one contact, global support
mobile applications and device management
one client
corporate applications
Présentateur
Commentaires de présentation
Business Everywhere is a true global managed services world wilde.
corporate presentation - December 200922
Business Accelerationa suite of business services that improves visibility, management and performance of applications through an optimized communications infrastructure
delivering an application SLAdelivering an application SLA
optimizefocusing on infrastructure and applications
Présentateur
Commentaires de présentation
Now, this is a high level view of how we can help. Here are the 3 phases and their respective objectives and focus. Here you can see that we support customers at each stage of their areas of need. In the analyze phase, we have our “consulting services” which gives them the business intelligence they need to make decisions on how to better run their infrastructure and applications holistically. We also provide the best network possible to ensure optimal application performance. We can do that on our network, on a third party network or a hybrid of both. All of that is surrounded by Service Management support to help them keep everything running smoothly on a day to day basis. Finally, we help them with caching, compression, control and CONSOLIDATION of their infrastructure and applications so that they are utilizing their resources in the most optimized way today and while they grow – growing either through organic business growth, geographically or through acquisition. We can help in all these areas … bringing them all together to deliver application SLAs.
unifying your communications to speed-up business processes; employees resolve issues quicker, make decisions faster and collaborate better
Présentateur
Commentaires de présentation
Business Together – a portfolio of services to unify communications and improve internal/external communications through collaboration Business Together with Microsoft consists of a range of services based on MS collaboration products Business Together with Cisco builds upon Cisco IP telephony using Cisco unified communications, collaboration and messaging products Business Conferencing with Premier represents an easy first step toward collaboration through audio and web conferencing Unified Communications (UC) solution is defined as a presence-enabled collaborative communications environment that provides one or more elements of IM, telephony, audio conferencing, web conferencing, unified messaging, mobile phone integration, and/or video. These capabilities are made available in an ad hoc multimodal fashion through a client interface or within an embedded application interface. Wainhouse Research
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