Principles and Practices of Management

IIBM Institute of Business Management 1

IIBM Institute of Business Management

Examination Paper MM.100

Principles and Practices of Management

Subject Code-B101

Section A: Objective Type & Short Questions (30 marks)

This section consists of multiples choice and short notes type questions

Part one carries 1 mark each & part two carries 5 marks each.

Attempt all questions

Part One

Multiple Choices:

1. A plan is a trap laid to capture the ________

a. Future

b. Past

c. Policy

d. Procedure

2. Which of the following is the function for employing suitable person for the enterprise?

a. Organizing

b. Staffing

c. Directing

d. Controlling

3. ___________ means “ group of activities & employees into departments”:

a. Orientation

b. Standardization

c. Process

d. Departmentation

4. This theory states that authority is the power that is accepted by others:

a. Acceptance theory

b. Competence theory

c. Formal authority theory

d. Informal authority theory

5. Which of the following means dispersal of decision-making power to the lower levels of the

organization?

a. Decentralization

b. Centralization

c. Dispersion

d. Delegation

6. This chart is the basic document of the organizational structure:

a. Functional chart

b. Posts chart

Principles and Practices of Management

IIBM Institute of Business Management 2

c. Master chart

d. Departmental chart

7. Communication which flow from the superiors to subordinates with the help of scalar chain is

known as:

a. Informal communication

b. Downward communication

c. Upward communication

d. Oral communication

8. Needs for belongingness, friendship, love, affection, attention & social acceptance are comes

under___________

a. Physiological needs

b. Safety needs

c. Ego needs

d. Social needs

9. A management function which ensures “jobs to be filled with the right people, with the right

knowledge, skill & attitude” is comes under__________

a. Staffing defined

b. Job analysis

c. Manpower planning

d. Recruitment

10. It is a process that enables a person to sort out issues and reach to a decisions affecting their life:

a. Selection

b. Raining

c. Reward

d. Counseling

Part Two:-

1. What do you understand by Maslow‟s Theory of Motivation?

2. Define Management By Objective.

3. Differentiate between co- ordination and co-operation.

4. Write a short note on „Acceptance theory‟.

END OF SECTION A

Principles and Practices of Management

IIBM Institute of Business Management 3

Section B: Caselets (40 marks)

Caselet 1

Mr. Vincent, the Manager of a large supermarket, was taking a management course in the evening

programme at the local college. The Professor had given an interesting but disturbing lecture the

previous night on the various approaches to management. Vincent had always thought that

management involved just planning, organizing and controlling. Now this Professor was saying that

management could also be thought of as quantitative models, systems theory and analysis, and even

something called contingency relationships. Vincent had always considered himself a good manager,

and his record with the supermarket chain had proved it. He thought of himself, “I have never used

operations research models, thought of my store as an open system, or developed or utilized any

contingency relationship. By doing a little planning ahead, organizing the store, and making some

things got done, I have been a successful manager. That other stuff just does not make sense. All the

professor was trying to do was complicate things. I guess I will have to know it for the test, but I am

sticking with my old plan, organize and control approach to managing my store.”

Questions: 1. Critically analyze Mr. Vincent‟s reasoning. 2. If you were the professor and you knew what was going through Vincent‟s mind, what would you say

to Vincent?

Caselet 2

The Regional Administration Office of a company was hastily set up. Victor D‟Cuhna a young

executive was directly recruited to take charge of Data Processing Cell of this office. The data

processing was to help the administrative office in planning and monitoring. The officer cadre of the

administrative office was a mix of directly recruited officers and promote officers (promotion from

within the organization).

Females dominated the junior clerical cadre. This cadre was not formally trained. The administrative

office had decided to give these fresh recruits on-the-job training because when results were not upto

the expectations blame was brought on the Data Processing Cell. Victor D‟Cuhna realized that the

administrative office was heading for trouble. He knew that his task would not be easy and that he had

been selected because of his experience, background and abilities. He also realized that certain

functional aspects of the administrative office were not clearly understood by various functionaries,

and systems and procedures were blindly and randomly followed. Feedback was random, scanty and

controversial, and Data Processing Cell had to verify every item of feedback. Delays were inevitable.

D‟Cuhna sought the permission of senior management to conduct a seminar on communication and

feedback of which he was an expert. The permission was grudgingly given by the senior management.

Everyone appreciated the seminar. Following the first seminar, D‟Cuhna conducted a one week

This section consists of Caselets.

Answer all the questions.

Each Caselet carries 20 marks.

Detailed information should form the part of your answer (Word limit 150-200 words).

Principles and Practices of Management

IIBM Institute of Business Management 4

training course for the clerical cadre, especially for the junior, freshly recruited clerks. Amongst other

topics, D‟Cuhna laid emphasis on

Questions:

1. Diagnose the problem and enumerate the reasons for the failure of D‟Cuhna?

2. What could D‟Cuhna have done to avoid the situation in which he found himself?

Section C: Applied Theory (30 marks)

1. What are the common drawbacks in classical and Neo classical theories of management?

2. What is Training? Explain the different methods of training.

S-2-250613

This section consists of Applied Theory Questions.

Answer all the questions.

Each question carries 15 marks.

Detailed information should form the part of your answer (Word limit 200-250 words).

END OF SECTION C

END OF SECTION B