Competency based interviews - Getting it right!

CODOCA MTVCOLA MARKETING ADVERTISING AND

OUTSOURCING PRIVATE LIMITED

CMMAAO Pvt. Ltd. PMI Project Management Certification Program

What and why? Questions The key to success Answers

Agenda

What are Competencies?◦ Skills, knowledge and abilities to do the

job How does it work?

◦ Real evidence and examples Why and Who?

◦ Level playing field◦ More and more employers!

What, how, why and who?

The good news!◦ Based on the JD and PS

Typical wording of questions◦ Describe how…◦ Tell me about a time…◦ Give an example of… ◦ How do you deal with…

Probing – exploring your answer

The questions

Initial question:◦ Give me an example of a project you’ve been

responsible for Possible probing questions:

◦ How did you plan the various tasks?◦ How did you allocate responsibilities?◦ How did you deal with any obstacles?

Planning and organising

Identify competencies from the Job Description and Person Specification

Suggest possible questions that could be asked

Over to you!

Evidence of CPD◦ How do you keep up to date with developments in the

information world? Delivering an information service

◦ Describe a time when you provided a service beyond expectations

User Education◦ How do you ensure training meets users needs?

Marketing and Promoting◦ Describe a time when you have contributed to a

marketing initiative or promotion

Competencies – Experience

Presenting information ◦ Tell me about a time when you have had to

communicate with senior staff Organise and Prioritise workload

◦ How do you plan your time and prioritise? Interpersonal skills

◦ Describe a time when you had to deliver feedback to a colleague

Competencies – Skills/Abilities

Flexible◦ Describe how you have dealt with change in your

organisation Calm under pressure

◦ Tell me about a time when you have had to work under pressure

Team worker◦ Give me an example of a situation when you were a

member of a team; what did you contribute? Problem Solving

◦ Describe a time when you have dealt with a difficult customer

Competencies - Personal

Before the interview - prepare examples

Be specific not general ◦Assume nothing!

Me, me, me NOT we, we, we! The STAR Principle

◦Situation, Task, Action, Result What if I have no evidence?

The answers

When I worked at X I was part of the Information Services team. The team was responsible for the delivery of an enquiry service (Situation). I took the leading role in developing an enquiry logging system (Task). Through one to one discussions with team members I gathered together user requirements and produced a paper that pulled together what the team needed the system to be able to do. I organised a team meeting and discussed the paper with everyone to answer any questions or concerns. I then sent the paper to the developers and this formed the basis of our user requirements (Action). The developers then had a good idea of what our requirements were and it saved time in the development phase of the project (Result).

Create answers to one or two of your questions

Your turn!

Identify the competencies Prepare examples Ensure answers are concise and

specific

Good Luck!

Summary

  Increase your market value. Start right here! Research shows that a Project Management Professional (PMP)® Certification from CMMAAO Pvt. Ltd. ~ PMI , can increase your

earnings by 25%   • Earn more • Enjoy better career opportunities • Globally recognized Get certified and Get recognized.    

CMMAAO Pvt. Ltd.~ PMI Project Management Certification @ 5500 INR .

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IMPORTANT LINKS :-

Contact: VISHVAS YADAV | PROGRAM DIRECTOR | CMMAAO Pvt.

Ltd. ~ PMI PROJECT MANAGEMENT INSTITUTE ~CODOCA MTVCOLA

MARKETING ADVERTISING AND OUTSOURCING PRIVATE LIMITED

Mobile: | +91-8884782639 | +91-9036236527 | | +91-8884640956 |