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Re-platforming the knowledge worker
Richard Edwards, Principal Analyst, Ovum
@REdwards
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Re-platforming the knowledge worker
Having a progressive end-user computing strategy is vital for process efficacy, business transformation, and enduring competitive advantage.
71% 88% ¾
Agree that it is important from a revenue/profitability perspective to have a flexible workforce
Believe that an end-user computing strategy is an important enabler of business innovation
Agree that adopting an end-user computing strategy has a positive effect on the productivity and contribution of the workforce
90%overhalf
Believe that customer service is inextricably linked with workforce agility
Say a flexible and personalised digital workforce is important when trying to attract top talent
Source: Ovum UK IT Decision Maker Survey, 2014 (n=100)
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Re-platforming the knowledge worker
Why are so many employees "doing IT" for themselves?
Need Don’t Need
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Re-platforming the knowledge worker
The modern workplace is all around us, but it’s not always visible.
Source: www.cioinsight.com, 2014
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Re-platforming the knowledge worker
The modern workplace is geared towards better business outcomes, albeit not necessarily driven by management or line-of-business.
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Re-platforming the knowledge worker
The modern workplace has to be adaptive, with market disruption, rather than corporate IT strategy, shaping the world in which we work.
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Re-platforming the knowledge worker
Organizations today still employ 20th century processes, yet compete in 21st century markets.
The Incumbent’s Approach:Command & Control V The Start-up Approach:
We’re on a Mission
DeterministicPredictable
Assumes business is
ProbabilisticUnpredictable
OrderCertainty
AcceptsDisorderUncertainty
CentralizationCoercionFormalityTight reinImposed disciplineObedienceComplianceOptimal decisions, but laterAbility focused at the top
Tends to lead to
DecentralizationSpontaneityInformalityLoose reinSelf-disciplineInitiativeCooperationAcceptable decisions fasterAbility at all levelsHigher tempo
ExplicitVerticalLinear
Communication types used
ImplicitVertical and horizontalInteractive
HierarchicBureaucratic
Organization types fostered
OrganicAd hoc
DirectingTransactional
Leadership styles
encouraged
DelegatingTransformational
“Science of war”Technical/procedural tasks
Appropriate to“Art of war”Conduct of operations
Source: From Moltke's theory of war
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Re-platforming the knowledge worker
As we move beyond 2020, we'll all be competing against, or working in, organizations staffed by millennials.
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Re-platforming the knowledge worker
We need to start thinking and acting like “digital natives" now. We must become customer-adaptive to remain relevant in the future.
“It is not the strongest of the species that survives, nor the most intelligent that survives. It is the one that is most adaptable to change.”
Not Charles Darwin
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The impact of technology on the world of work
“If change is happening faster on the outside than on the inside, then the end nigh.”
“The tools used by the workforce shape the processes and products of the organization.”
“The ignorance of how to use new technology stockpiles exponentially.”
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The IT department’s challenge
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Increasing market and customer relevancy by re-platforming the knowledge worker
1. Visionary leadership: “Back to the floor”
2. Engaged workforce: “Happy chickens lay more eggs”
3. Collaborative: Corporate culture, not just tools
4. Insight and foresight: Everyone can share and curate
5. Customer experience: Starts with the employee experience
6. Continuous innovation: Technology as a change-agent
7. Connected, frictionless processes: Not restricted by EUC/SOE
8. Architecture: Optimize the workplace for adaptability and flexibility, with a focus on quality, innovation, and service.
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