Managing knowledge worker

7/29/2019 Managing knowledge worker

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INNOVATION

INMANAGEMENT

Prepared by:

Madri PatelSwami sahjanand college of commerce& Management

(Bhavnagar)


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MANAGINGKNOWLEDGE

WORKERS


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TABLEOFCONTENT :

Who are knowledge workers?(Introduction)

Role of knowledge workers in our organization

Practices to manage knowledge workers

Benefits to manage knowledge workers

References


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WHOAREKNOWLEDGEWORKERS?


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Knowledge workers are often the core of our

organization.

Management expert Peter Drucker first created the

term 'knowledge worker' in the late 1950s.

But how do you measure the amount of knowledge a

person creates or uses?


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Thomas Davenport, who has studied knowledge

workers for more than a decade, offers a commonlyused definition of the term: -Knowledgeworkers have high degrees of expertise,education, or experience, and the primarypurpose of their jobs involves the creation,distribution or application of knowledge.


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They don't like to be told what to do. They enjoy

more autonomy than other workers.


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TYPOLOGYOFKNOWLEDGEWORKERROLES :

Role Description

Controller People who monitor the organizational performancebased on raw information.

Helper People who transfer information to teach others, oncethey passed a problem.

Learner People use information and practices to improvepersonal skills and competence


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Linker People who associate and mash up informationfrom different sources to generate new

information.

Networker People who create personal or project relatedconnections with people involved in the same kind

of work, to share information and support each

other.

Solver People who find or provide a way to deal with aproblem.

Tracker People who monitor and react on personal andorganizational actions that may become problems.


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PRACTICESTOMANAGEKNOWLEDGE

WORKERS:

To get the most from your knowledge workers, andto create an environment where new ideas can flow

and flourish, follow some of these basic leadership

and management practices.


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BEACOACH NOTABOSS:

Coaching Bossism


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TREATKNOWLEDGEWORKERSASANINDIVIDUAL :

Different people

use their

knowledge in

different ways.

Some people liketo sit and think in a

quiet space, while

others like to have

roundtablediscussions to

generate ideas


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EXPLAINBIGPICTURE:

Knowledge workers often

need to know 'why' as

much, if not more, than

they need to know 'what.'

Deeper insight often leads

to an increase in

'connectedness' which will

lead our project towardssuccess.


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MANAGEKNOWLEDGE:

Develop a strategy tomanage knowledgewithin your company.

Create a wikicontainingorganizationalknowledge, along withsystems that support

and encourage thesharing and retentionof knowledge in yourworkplace.


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LINKTECHNOLOGYTOKNOWLEDGE:

Knowledge workers haveto use technology to keeptrack of everything theyneed to know.

As a manager, make sureyour knowledge workershave access toappropriate technology.

You'll need to train peopleto use the technology.


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BENEFITSTOMANAGEKNOWLEDGEWORKERS:

To retain our organization's best talent.

To make them more satisfied by managing and

treating them as they are important asset.

To make the use of their potential effectively and

make them more efficient to produce new ideas

and strategies.

To make them feel special as they are part of our

organization.


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REFERENCES :

Sites:

www.mindtools.com

www.wikipedia.com
http://www.mindtools.com/http://www.wikipedia.com/http://www.wikipedia.com/http://www.mindtools.com/


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THANK YOU

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Managing knowledge worker