Silicon Valley’s First Phone Company

Chris CranisChris CranisNational Account ExecutiveNational Account ExecutiveApril 13, 2023

Silicon Valley’s First Phone Company

About RibbitAbout Ribbit• A New Kind of Phone Company

• Open Platform for Telephony Innovations, not app Company

• Unique Team, Technology and Business Model• Team: Internet and Phone Expertise

• The Ribbit Multi-Protocol SmartSwitch™

• Open API, Developer Ecosystem

• Based in Mountain View, CA• Founded 2005

• AppExchange Certified, Incubator Partner

• Carrier grade & SaaS 70 compliant infrastructure

• More than 20 Paying R4SF Customers– B of A, Xerox Scan & Print, Delta Dental, Sac Bee

• Acquired by , July 2008

Silicon Valley’s First Phone Company

Call in sales activities and notes instead of typing Accelerates information flow

Read voicemail (in SMS or email) and respond right away Drives responsiveness

Use online backup of phone and get automatic call logs Extends power of mobile # to anytime, anywhere connectivity

Easy - Web based and works with existing mobile phone #’s

The first application to link mobile voice communications to CRM

+ READ & store your voice messages

Silicon Valley’s First Phone Company

Evolution of Automatic Voice Messaging & Capture

It started with this…

Then we used these…

Now we can’t live without these…

Silicon Valley’s First Phone Company

““Why can't voicemail be Why can't voicemail be more like e-mail?”more like e-mail?”

- David DeJean, Information Week

Silicon Valley’s First Phone Company

Ribbit is the Salesforce ‘Voice’ EditionRibbit is the Salesforce ‘Voice’ Edition

• SaveSave

• FileFile

• ForwardForward

• TagTag

• SearchSearch

Silicon Valley’s First Phone Company

Ribbit Brings Voice to ActionRibbit Brings Voice to Action

Salesforce Integration & Workflow

Email & SMS Integration

SERVICE

Existing Phones & Numbers

Voicemail from Prospects, Customers, Partners, Emergencies

flow into salesforce.com and also to your mobile device & attach to

contacts

Scenario 1Scenario 1

Call in post-meeting notes, sales reminders

and other activities/tasks from

the field. Access those from within

salesforce.com & attach to contacts

Scenario 2Scenario 2

Silicon Valley’s First Phone Company

Enhance Force.com MobileEnhance Force.com Mobile

• Call in Meeting Notes• Email transcription is

received on handheld• Send email to Salesforce• Notes are immediately

associated with Accounts, Contacts, and/or Opportunities

*** Force.com Mobile NOT NEEDED for Ribbit ***

Silicon Valley’s First Phone Company

Free your sales force from time-Free your sales force from time-consuming note taking and let them sell!consuming note taking and let them sell!

Silicon Valley’s First Phone Company