Embed Size (px)
Citation preview
Performance and Risk Management in Sourcing Relationships
ServiceFrame™ 26 Waterloo Lane, Dublin 4, Ireland T +353 1 237 6620 W www.serviceframe.com
ServiceFrame™ ServiceFrame™ is software as a service product which drives best practice risk and performance management in Sourcing. Typical sourcing models including Shared Services and Outsourcing. Companies can drive better value from sourcing using ServiceFrame – through a combination of improved service levels from providers and lower service management costs.
Why you might need it ServiceFrame™ users typically have the following requirements 1. a necessity to drive ongoing value in sourcing deals. 2. a need to have central visibility of the performance of all suppliers and service
providers 3. a desire to quantify the value received by using internal shared service centres 4. a requirement for ongoing operational excellence around performance and risk
management 5. a need to be automatically alerted where service penalties are triggered. 6. a regulatory requirement to demonstrate that you are managing sourcing
relationships effectively.
Key Features 1. Effective Management of all Service Level Agreements (SLAs)
a. Presents information on all your service providers in one online dashboard – showing red, amber and green levels of performance.
b. ServiceFrame™ allows you and your service providers to record the actual service levels you are getting versus the target in the service level agreements
c. ServiceFrame™ will alert you when actual service performance is not being recorded by service owners.
2. Effective Management of Risks (Q1 2010) a. Risk module allows users to raise and track all sourcing risks. b. Risks can be raised at a contract, service or KPI level. c. Actions can then be assigned to users to mitigate risks. d. These actions can then be tracked using ServiceFrame workflow.
3. Low Cost Solution - Software as a Service (SaaS) architecture a. No upfront capital expenditure in hardware, software or infrastructure
needed b. No downloading required c. No installation necessary.
4. Easily Accessible
a. Access ServiceFrame™ anywhere you have an internet browser and an internet connection e.g. your computer, mobile phone, personal digital assistant (PDA)
b. Continue to use your existing browser e.g. Internet Explorer c. ServiceFrame™ is centrally hosted and therefore offers a consistent user
experience – so you don’t need to worry about people using older versions of the software or seeing different screens
d. Users can also be added quickly and scale according to your requirements.
5. Get up and running quickly a. SLAs are entered into ServiceFrame™ directly by the users – no project or
system implementation work required b. SLAs only take minutes to enter so they can be entered as you agree them.
Cost ServiceFrame™ cost is driven by the number of Service Level Agreements measured – not the number of users. This is because we feel that adequate management of service levels should not be constrained by end user licenses. ServiceFrame™ is a low cost solution. You do not need to download or install software. There are no upfront capital expenditure costs in hardware, software or professional services. For more information about our product and services please contact [email protected] or call us at + 353 1 237 6620.
