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This is my presentation today at the New York Times Small Business Summit
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Marshall SponderCEO/Founder of WebMetricsGuru Inc.
Author: "Social Media Analytics: Effective Tools for Building, Interpreting, and Using Metrics", published by McGraw-Hill, 2012.
Teacher: Rutgers University and UCI Irvine
Demystifying Data for Small Businesses
What to cover in this 20 minute Session …….
1. Go from 0 to 60 MPH with Social Analytics
2. Choosing the right tools that can supercharge your business.
Why are Analytics Important to your Business?
BETTER UNDERSAND YOUR CUSTOMERS Where your visitors came from (how they heard about you) What your visitors are doing in your store. Why they are leaving with out buying. What your customers are saying about you.
BETTER UNDERSTAND YOUR BUSINESS Optimal path to complete a sale. Which campaigns are most effective. How you compare to your competition
“You can’t improve what you can't measure”W. Edwards Deming
ANALYTICS – The discover & communication of meaningful patterns in data
OPTIMIZATION - The process of making something as fully perfect, functional, or effective as possible.
Where to Start?
Choosing the best solutions for your business
Exposure: Google Analytics, Compete.com, Social Mention and HowSocialable.com.
Influence: Facebook Insights,Edgerank, Klout, PeerIndex, etc.
Engagement: Infinigraph, Monitoring tools such as YourBuzz and Radian6.
Conversion – Google Analytics and Campalyst.
Tracking where you customers are coming from
Streamlined Solution Example for Social Media
Example – Google Analytics & Campalyst – get ROI of a piece of social media.
Original Post Google Analytics Social Reporting
Find out “who” and “what” that drove results on your site
Campalyst shows the tweet I made that generated the 10 visits to my site, as well as any Goals (and Goal Values) triggered; ecommerce would be tracked as well, were I selling anything on my site (if tracking is set up properly).
Campalyst - Posts of others that lead to traffic on my site
Reward influencers who send traffic, so they do more of it
Facebook Edgerank
EdgerankTips:
Photos & Videos best
SharableContent
PromoteComments
Infinigraph helps Improve Your Edgerank
Drive engagement by identifying & republishing compelling content in your feed.
Making sure your Prepared for Success
Google Analytics Basics
Use Google Analytics to find the Data Story
Mostly Local traffic
Not using Mobile as effectively as it could, large drop-off, no clear conversions
Goals were set up, not updated and no longer working
In relation to Social Media Traffic this small business is ..
not converting Social Media traffic to sales (basic conversion tracking is also missing)
Tips for Google Analytics Success
Track Every Page & Action on Your Site
Ecommerce - Sales
Set Goals – Not Just SalesSign upsForm FillsShare info with others
Adwords Integration – What campaigns convert in to successful Goals
Small Businesses need relevant metrics for their industry.
Benchmarks – How do you compare to your competition?
Streamlined Solutions for Industry Vertical
Example of a Vertical Solution – Revinate (Hotels) & Restaurants
There are many vertical solutions, depending on your industry, that could provide most of the workflow and analytics you need.
Some Great Analytics Tools for your business:
Parse.ly Dash – Find Right content to write aboutMobile Commons – Run efficient mobile campaignsYourBuzz – Measurement and Engagement provided free by American Express
Additional tools like Compete.com can provide benchmarking information to set up your initial traffic goals.
Social Media requires great, timely content to spread, especially if your interested in Viral Marketing.
Openforum readers
Source: Netbase
1. GA site analytics, ecommerce tracking2. HootSuite, North Social - Content Distribution3. Facebook Insights (fan management, Ads)4. Optimizer.ly for A/B Content Testing5. GoSuite for Cloud Management6. Roost for CRM Management
Summary:
• Don't be intimidated• Simple & scalable solutions Exist for
most industries• Learn how to interpret the data• Take action on what you learn • If you can't do this yourself get help
from somebody who can
Marshall SponderWebMetricsGuru INC.
www.webmetricsguru.comwww.smabook.com
[email protected]@webmetricsguru@smanalyticsbook
WebMetricsGuru INC.
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