Collective Knowledge

Facilitating Organizational Connections

A LITTLE BIT ABOUT MERick Ladd

ONE DESK

THREE ORGS

http://www.astronautix.com/graphics/m/ma5ahf.jpghttps://engineering.purdue.edu/AAE/Research/Propulsion/Info/rockets/images/rockets/liquids/rs27a.jpghttp://enterfiringroom.ksc.nasa.gov/S0007Simulation/images/SSME/SSME02.jpghttp://en.wikipedia.org/wiki/File:RS-68_rocket_engine_test.jpg

MA-5A

RS-27

RS-68

SSME

http://www.nasa.gov/images/content/514556main_41s_explosive_smoke_1024.jpg

“Every time we develop a new enginewe have to blow it up!”

KNOWLEDGEIS

POWER

KNOWLEDGESHARED

IS POWER2

Are You a Hoarder?

Codified. Merely Information?

Information in Context. Only

Personal?

You can’t manage this!

Peter Drucker

But you can facilitate it!

I know you believe you understandwhat you think I said –

butI’m not sure you realize that what you

heardis not what I meant.

Ashleigh Brilliant

Identical information evokes different meanings in each of us. It is not what the message does to the audience . . . but what the audience does with the message. . .

that really matters.– Frank Miller

http://informationr.net/ir/8-1/paper140.html

I = 0 (Information has no intrinsic meaning)

Today’s Ideas Require Networks

http://www.ted.com/talks/matt_ridley_when_ideas_have_sex.html

Acheulean hand-axe ?

Social Business, Knowledge Management, & Networking

Expertise Location

http://www.flickr.com/photos/joachim_s_mueller/2311069122/

Knowledge Sharing

Risk Management

http://www.flickr.com/photos/mikebaird/3016985275/sizes/m/in/photostream/

Education & Mentoring

http://www.flickr.com/photos/jarkkos/250725568/

Far-Flung Teams

Intellectual Property

Develop One (or steal it)

http://www.flickr.com/photos/laurenmanning/2391238742/sizes/z/in/photostream/

http://www.flickr.com/photos/midom/1057557449/sizes/z/in/photostream/

Be Yourself

Be Smart

Be Respectful

Don’t Share Confidential orProprietary Information

http://www.flickr.com/photos/stevendepolo/3377332163/sizes/z/in/photostream/

• It's OK to talk about industry stuff or company stuff, but . . . see the previous three points

• State that your comments do not represent the company and the views expressed are your own

Creating a Social Media Policy

Consumer Technology

http://youtu.be/ptz_cQSBL6M

Enterprise Technology

http://farm1.static.flickr.com/134/327939900_a752bcfdc5.jpg

Leadership

http://bajan.files.wordpress.com/2011/02/manager.jpg

Management

Corporate Culture?

Success Stories

ammer

• Connections occur that otherwise wouldn’t: Faculty and staff can connect to more people in less time, allowing for a more open and collaborative workplace

• Breaking down communication silos: Yammer allows faculty, staff and students to communicate across departments and geographic regions

• Enhanced learning: Teachers use private Groups to easily facilitate class discussions

• Faster and Cheaper Solution Development: Teams can crowdsource ideas, building feedback into the development process

• Faster Decision Making: LG decision-makers can quickly access the company’s organizational knowledge to make the best-informed decision

• Talent Identification: LG’s most knowledgeable and influential employees are able to shine and share their wealth of relevant information with the rest of the compan.

• A marketing campaign that normally would have taken 4 months to develop was completed in 2 weeks

• Employees get faster answers to IT questions

• Employees experience significant and unexpected project time savings

• The company has developed a culture of sharing, central to the One Ford business plan

• Ensure customer success by embedding rich content, including 3,000 example files, 60 technical blogs, 200 tutorials, 250 online user groups, how-to videos, and more.

• Gather valuable product feedback through projects like NI Labs (ni.com/labs) and Jive secret groups.

• NI Labs showcases new technologies in a virtual research center just before they are ready for release. Members can download and test these pre-alpha features and provide feedback directly to the NI engineers working on them.

• R&D engineers blog regularly about LabVIEW best practices and new software features. Their blogs are an easy way for LabVIEW community members to collaborate with key developers.

http://www.flickr.com/photos/alexnormand/5992512756/

The Prospects

http://www.flickr.com/photos/meddygarnet/2922144043/

How You’ll Feel at Times

Stick With it. It’s a Battle WellWorth Fighting!

http://www.flickr.com/photos/tomsaint/2704504463/sizes/z/in/photostream/

We're shifting from ego-system awareness to eco-system awareness

For a knowledge worker, it is no longer enough to be a good team player, you have to be a good network player. Riitta Raesmaa

http://raesmaa.wordpress.com/

Otto Scharmer, MITGerd Leonhard