Social Media insight for retailers. This presentation was delivered to Chatswood Chase retailers on 5 August, 2014. The two videos used in this presentation are: How do you want your customers to feel? (Designed by Apple ~ https://www.youtube.com/watch?v=VpZmIiIXuZ0) Mobile first insight (Salesforce and Burberry collaboration ~ https://www.youtube.com/watch?v=DzBIYwZsut0)
Text of Social Media for Retailers
Hello, Im @SamBe11
Clever examples Objectives How? Tools! Your questions
Salesforce & Burberry collaboration
What do you want to achieve online? more customers? whats your
target? save your clients time? give them clever recipes / tips /
suggestions for wellbeing and healthy living? inform them of other
businesses related services? have a great online profile? attract
more relevant industry contacts to learn from?
How to do Social Media well... Delight. Do things that have
people feel interested, fascinated, happy, and support their need.
Give people experiences and give insight to experiences they can
have. Focus. Be realistic with the time you have. Get others
involved to help post. Be Clever. Know where your customers are and
how many you seek. Keep looking for them. Know who their
influencers are. Keep contacting them.
http://www.apple.com/designed-by-apple/
Become inspired by others.
http://Pinterest.com/RunwayDigital/great-digital-lift-off/ or
shorter version: http://bit.ly/16kNOwp
Delight What do you want to have people feel? You have a
fabulous business story to share. What parts of your story are you
yet to share / could you share?
Delight example + Starting Facebook kudos to Karlie of Bali
Buddies who created these with BodyCycle
OVER App or Little Moments (smartphone) Canva (computer)
Know where your customers are. Instagram or LinkedIn could be
relevant alternatives to Facebook. Are they on Forums? LinkedIn
Groups?
Who do want to reach? Who are they? What do they do? What sites
are they on? Where do they hang out? What technology do they use?
What style do they engage with (style of words, style of content -
video, happy images, etc)?
Influencers Who is of interest to your clients that you can
promote? Who influences the people you wish to reach? Who is in the
local area that you can call/meet/email to organise cross-promotion
on social media sites? Are there relevant high profile people,
bloggers who can promote your services? Where are they & how
can you reach them?
Focus. Setup your smartphone to publish on the fly. Be
realistic with the time you have. Get others involved to help post.
Use your iPhone timer to keep you on track with the time you have.
Use automation to complement spontaneous content - e.g. Facebook
scheduled post & Buffer App. Set up metrics - how much are you
spending to attract a customer - measure, monitor, review, learn,
adjust, report, repeat.
How to do Social Media well Be Clever. Find people - where are
they? in cafes? Know how many you seek - what are the numbers and
milestones/dates you're aiming for? 1,000 village Work with an
expert to setup Facebook advertising to get greatest impact. Do all
of the brochures, business cards, newsletters, posters integrate?
Look great online. Type your name (and then your business name)
into Google and see what you look like. Is it professional and
aligned to your business.
Be Clever. Test, explore, find your own best time to post.
Be Clever. LinkedIn - Personal Profile Profile setup
Professional photo Catchy headline Connect with your network -
Rapportive (especially after events) + upload emails Notifications
settings - receive emails that are important Keywords in title and
descriptions - relevant words to who you want to attract Regular
interesting content Engage with your connections - recommendations,
comments, Follow interesting groups Search + connect with relevant
people
How to do Social Media well... Delight. Do things that have
people feel interested, fascinated, happy, and support their need.
Give people experiences, or talk about the experiences they can
have. Focus. Be realistic with the time you have. Get others
involved to help post. Be Clever. Know where your customers are and
how many you seek. Keep looking for them. Know who their
influencers are. Keep contacting them.
Whoah there partner! Check your Social Media TODO list is
prioritised with respect to your objectives. And not too long.
What questions do you have? LinkedIn, Your Blog, Twitter,
Instagram, Facebook, Pinterest, YouTube