The collaborative enterprise

The Collaborative Enterprise:The Collaborative Enterprise:The Collaborative Enterprise: People-Centric Collaborative Tools and

Technology Enable Teamwork, Innovation,

The Collaborative Enterprise: People-Centric Collaborative Tools and

Technology Enable Teamwork, Innovation, and Productivityand Productivity

Web 2.0 Collaborative PlatformsF b 8 2010February 8, 2010

Greg GorbachVice President

ARC Advisory [email protected]

CollaborationCollaboration

Collaborate: to work jointly with others or together, especially in an intellectual endeavor

2© ARC Advisory Group

A Few Opportunities for CollaborationCollaboration is an integral part of businessA Few Opportunities for CollaborationCollaboration is an integral part of business


Collaboration Tools are ProliferatingAlong with Security, Support, and Mgmt Control HeadachesCollaboration Tools are ProliferatingAlong with Security, Support, and Mgmt Control Headaches

TelepresenceTelepresence

Collaborative Devices

ity

IM, Videochat, NetPhone

i

Social Networks

Collaborative Authoring

Cap

ab

ili

Presence

eMail, Calendar

BlackBerry

Portals, Wikis, RSS

Webcast

Business Process,

Workflow

In order to benefit from a Calendar

technically savvy workforce, manufacturing practices and

technologies must change

Telephone


2010Distant Past time

Most Web 2.0 technologies & concepts must be modified or adapted if they are to support business requirements

The First Wave of Collaboration:App & Business Process IntegrationThe First Wave of Collaboration:App & Business Process Integration

BusinessEnterprise Domain

Support

Enterprise Domain

CustomersFulfillmentFulfillmentMaterials MgtMaterials Mgt

ServicesServices

OperationsOperationsSuppliers Value Chain Domain

RD&ERD&E

pp

Design

ProductionL ifecycle Domain


Productiony

The Collaboration GapThe Collaboration Gap

Enterprise Technology Platforms

Emerging Collaboration Requirements

Capabilities• Middleware• Role-based

Requirements• Configurable

collaborationRole basedworkplace

• BI• Analytics• BPM• Workflow

collaborationenvironment

• Web 2.0technologies

• Security• Confidentiality


• Reliability

People-Centric Collaboration TechnologiesPeople-Centric Collaboration Technologies

Shared Workspace

Basic Communication & Scheduling

PublishingSocial

CollaborationReal-time

InteractionCloud

Applications

• eMail• Calendar• Contacts• Tasks

• Web Pages• Blogs• News Feeds• etc.

• Documents• Wikis• Blogs• Forums• Team

Calendar

• Web Meeting• Messaging• Voice & Video• Presence• Mobile

• e.g FaceBook, Twitter

• Device Space• Device Tweets• Corporate

Experts

• Widgets• Applications• Mashups• etc.

Calendar• Project Mgmt,

Workflow• etc.

Experts• Crowdsourcing• etc.


Collaborative Devices Emerge“Social Networking” type space enables device communitiesCollaborative Devices Emerge“Social Networking” type space enables device communities

Planner

Interactive Chat:

Service Engineer

T h i l Interactive Chat:- Respond to status request- Run diagnostics- Upload error logs- etc.

Technical Support

PM2009a1 pipeline mixer

OperatorShift

Supervisor


p p

Device Users, Technical Support, and Service Technicians Can Interact via the Device’s Collaboration Workspace


Telepresence


Telepresence

ity


i

Social Networks


Cap

ab

ili

Presence

eMail, Calendar

BlackBerry

Portals, Wikis, RSS

Webcast

Business Process,

Workflow

CalendarTelephone




Telepresence


Telepresence

ity


i


Presence

Cap

ab

ili

Social Networks

eMail, Calendar

BlackBerry

Portals, Wikis, RSS

Webcast

Business Process,

Workflow

CalendarTelephone



Collaboration EnvironmentProvides the tools for collaborative work Collaboration EnvironmentProvides the tools for collaborative work

Enterprise Collaboration

PlatformDepartment PlatformDepartment, Site, or

Organization External

Partner

Enterprise Collaboration Platform

External

Individual CollaborationEnterprise Collaboration Platform

It t k th d k d h

Individual Collaboration Environment


It takes more than a desk and a phone…

Enterprise Technology Platforms are Becoming Enterprise Collaboration PlatformsEnterprise Technology Platforms are Becoming Enterprise Collaboration Platforms

BusinessOperations

Department, Site, or

Organization


Platform

External Lifecycle

Suppliers Customers

Organization External Lifecycle

Partner

External

Supply Chain

Automation


Enterprise Technology Platforms are evolving to support growing collaboration requirements

The Collaboration Gap is Closing The Collaboration Gap is Closing

Enterprise Technology Platforms

Emerging Collaboration Requirements


Platform

Capabilities• Middleware• Role-based

Requirements• Configurable

collaborationRole basedworkplace

• BI• Analytics• BPM• Workflow

collaborationenvironment

• Web 2.0technologies

• Security• Confidentiality


Enterprise Technology Platforms are evolving to support growing collaboration requirements

• Reliability

The Collaborative EnterpriseThe Collaborative Enterprise

Market pressures reward companies that dynamically respond to changing conditions‘Dynamic’ implies continuous change (innovation)Innovation is accelerated when people/organizations collaborate (work together towards a goal)Technology can enable collaboration necessary for enhanced innovation; collaboration technologies are evolvingEvery company has many potential opportunities to benefit f i d ll b ifrom improved collaborationEvery project/initiative has a collaborative dimension which should be given its dueA C ll b ti E t i k t l ( ll b ti )A Collaborative Enterprise seeks to leverage (collaborative) technology to compete in a dynamic environment through:• Improving the effectiveness of Teams, Projects, and Initiatives

F ilit ting b o d inno tion in b ine model t tegie


• Facilitating broad innovation in business models, strategies, tactics, and business management

Technology Facilitates CollaborationTechnology Facilitates Collaboration

Collaboration Platform Collaborative EnterpriseInnovation

Tools and Technologies

Relationships and Processes

New Business Models, Products, and Techniques

Collaborative Enterprise Tools Enable Innovation and Collaboration across all

Di i


Dimensions

Thank YouThank You

For more information, contact the author at [email protected] or visit our web pages at

www arcweb com


www.arcweb.com