The Collaborative Enterprise:The Collaborative Enterprise:The Collaborative Enterprise: People-Centric Collaborative Tools and
Technology Enable Teamwork, Innovation,
The Collaborative Enterprise: People-Centric Collaborative Tools and
Technology Enable Teamwork, Innovation, and Productivityand Productivity
Web 2.0 Collaborative PlatformsF b 8 2010February 8, 2010
Greg GorbachVice President
ARC Advisory [email protected]
CollaborationCollaboration
Collaborate: to work jointly with others or together, especially in an intellectual endeavor
2© ARC Advisory Group
A Few Opportunities for CollaborationCollaboration is an integral part of businessA Few Opportunities for CollaborationCollaboration is an integral part of business
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Collaboration Tools are ProliferatingAlong with Security, Support, and Mgmt Control HeadachesCollaboration Tools are ProliferatingAlong with Security, Support, and Mgmt Control Headaches
TelepresenceTelepresence
Collaborative Devices
ity
IM, Videochat, NetPhone
i
Social Networks
Collaborative Authoring
Cap
ab
ili
Presence
eMail, Calendar
BlackBerry
Portals, Wikis, RSS
Webcast
Business Process,
Workflow
In order to benefit from a Calendar
technically savvy workforce, manufacturing practices and
technologies must change
Telephone
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2010Distant Past time
Most Web 2.0 technologies & concepts must be modified or adapted if they are to support business requirements
The First Wave of Collaboration:App & Business Process IntegrationThe First Wave of Collaboration:App & Business Process Integration
BusinessEnterprise Domain
Support
Enterprise Domain
CustomersFulfillmentFulfillmentMaterials MgtMaterials Mgt
ServicesServices
OperationsOperationsSuppliers Value Chain Domain
RD&ERD&E
pp
Design
ProductionL ifecycle Domain
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Productiony
The Collaboration GapThe Collaboration Gap
Enterprise Technology Platforms
Emerging Collaboration Requirements
Capabilities• Middleware• Role-based
Requirements• Configurable
collaborationRole basedworkplace
• BI• Analytics• BPM• Workflow
collaborationenvironment
• Web 2.0technologies
• Security• Confidentiality
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• Reliability
People-Centric Collaboration TechnologiesPeople-Centric Collaboration Technologies
Shared Workspace
Basic Communication & Scheduling
PublishingSocial
CollaborationReal-time
InteractionCloud
Applications
• eMail• Calendar• Contacts• Tasks
• Web Pages• Blogs• News Feeds• etc.
• Documents• Wikis• Blogs• Forums• Team
Calendar
• Web Meeting• Messaging• Voice & Video• Presence• Mobile
• e.g FaceBook, Twitter
• Device Space• Device Tweets• Corporate
Experts
• Widgets• Applications• Mashups• etc.
Calendar• Project Mgmt,
Workflow• etc.
Experts• Crowdsourcing• etc.
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Collaborative Devices Emerge“Social Networking” type space enables device communitiesCollaborative Devices Emerge“Social Networking” type space enables device communities
Planner
Interactive Chat:
Service Engineer
T h i l Interactive Chat:- Respond to status request- Run diagnostics- Upload error logs- etc.
Technical Support
PM2009a1 pipeline mixer
OperatorShift
Supervisor
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p p
Device Users, Technical Support, and Service Technicians Can Interact via the Device’s Collaboration Workspace
Collaboration Tools are ProliferatingAlong with Security, Support, and Mgmt Control HeadachesCollaboration Tools are ProliferatingAlong with Security, Support, and Mgmt Control Headaches
Telepresence
Collaborative Devices
Telepresence
ity
IM, Videochat, NetPhone
i
Social Networks
Collaborative Authoring
Cap
ab
ili
Presence
eMail, Calendar
BlackBerry
Portals, Wikis, RSS
Webcast
Business Process,
Workflow
CalendarTelephone
9© ARC Advisory Group
2010Distant Past time
Collaboration Tools are ProliferatingAlong with Security, Support, and Mgmt Control HeadachesCollaboration Tools are ProliferatingAlong with Security, Support, and Mgmt Control Headaches
Telepresence
Collaborative Devices
Telepresence
ity
IM, Videochat, NetPhone
i
Collaborative Authoring
Presence
Cap
ab
ili
Social Networks
eMail, Calendar
BlackBerry
Portals, Wikis, RSS
Webcast
Business Process,
Workflow
CalendarTelephone
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2010Distant Past time
Collaboration EnvironmentProvides the tools for collaborative work Collaboration EnvironmentProvides the tools for collaborative work
Enterprise Collaboration
PlatformDepartment PlatformDepartment, Site, or
Organization External
Partner
Enterprise Collaboration Platform
External
Individual CollaborationEnterprise Collaboration Platform
It t k th d k d h
Individual Collaboration Environment
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It takes more than a desk and a phone…
Enterprise Technology Platforms are Becoming Enterprise Collaboration PlatformsEnterprise Technology Platforms are Becoming Enterprise Collaboration Platforms
BusinessOperations
Department, Site, or
Organization
Enterprise Collaboration
Platform
External Lifecycle
Suppliers Customers
Organization External Lifecycle
Partner
External
Supply Chain
Automation
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Enterprise Technology Platforms are evolving to support growing collaboration requirements
The Collaboration Gap is Closing The Collaboration Gap is Closing
Enterprise Technology Platforms
Emerging Collaboration Requirements
Enterprise Collaboration
Platform
Capabilities• Middleware• Role-based
Requirements• Configurable
collaborationRole basedworkplace
• BI• Analytics• BPM• Workflow
collaborationenvironment
• Web 2.0technologies
• Security• Confidentiality
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Enterprise Technology Platforms are evolving to support growing collaboration requirements
• Reliability
The Collaborative EnterpriseThe Collaborative Enterprise
Market pressures reward companies that dynamically respond to changing conditions‘Dynamic’ implies continuous change (innovation)Innovation is accelerated when people/organizations collaborate (work together towards a goal)Technology can enable collaboration necessary for enhanced innovation; collaboration technologies are evolvingEvery company has many potential opportunities to benefit f i d ll b ifrom improved collaborationEvery project/initiative has a collaborative dimension which should be given its dueA C ll b ti E t i k t l ( ll b ti )A Collaborative Enterprise seeks to leverage (collaborative) technology to compete in a dynamic environment through:• Improving the effectiveness of Teams, Projects, and Initiatives
F ilit ting b o d inno tion in b ine model t tegie
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• Facilitating broad innovation in business models, strategies, tactics, and business management
Technology Facilitates CollaborationTechnology Facilitates Collaboration
Collaboration Platform Collaborative EnterpriseInnovation
Tools and Technologies
Relationships and Processes
New Business Models, Products, and Techniques
Collaborative Enterprise Tools Enable Innovation and Collaboration across all
Di i
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Dimensions
Thank YouThank You
For more information, contact the author at [email protected] or visit our web pages at
www arcweb com
16© ARC Advisory Group
www.arcweb.com